Network Rail Online User Guide for Business Travel 2013
Contents
1. harvour ites EN rave Alberts Q rep Guides e Comact ae a ZTN x ITN Z My portal doesn t look like that Depending on how your travel portal has been set up you may have a different style booking portal If what you are seeing is entirely different you may want to skip to page 5 Note If you don t access RailOoto via a Capita Business Travel portal please skip to section 4 3 Rail page explained This is your companies personal rail page and contains all the links documents and information you need to complete your rail booking On the left side of the page you will notice a useful links section these links have been chosen by your company and should all be useful and relevant to you whether this is a link to your rail travel policy access to a tube map or simply a link to top up your Oyster card Your company rail nap seful Links Wake Your Bookin d O Q m o amp gt i ee Need Assstance In the centre of the page you will find what we call the activity area and it s here where you will access the main booking tool there might also be some other links which would have been requested by your company during setup So when you re ready to book a rail journey select Plan and book your UK rail journey My useful links are different to what you show Don t panic this is because the image we have used above is an example The icons and links on your page2. External Venue Hire Request Form To request a Conference booking click the Conference tab and a request form will be presented Complete all the details and click Submit Details to Hotelscene Hotelscene s specialist Conference Events amp Groups team will receive your request and will be in touch in due course Group Bookings To request a group booking online start your booking as normal and select 8 from the Rooms drop down box on the Homepage A group booking forms will appear simply complete the details and click Submit Booking Enquiry Hotelscene s specialist Conference Events amp Groups team will recewe your request and will be in touch in due course Alternatively to make bookings over the phone please contact your dedicated team on 0844 826 4409 Hotelscene Services Cancellation of Bookings Reservation cancellations must be made through Hotelscene Last minute out of hours cancellations and amendments may in exceptional circumstances be made with the hotel directly In this case you should obtain a cancellation reference and advise Hotelscene at your earliest convenience Cancellation policies for individual hotels are clearly stated on confirmation from Hotelscene Attention must be paid to the cancellation policy of hotels hotels charge for no shows Take particular care when cancelling group bookings as hotels have strict cancellation policies and will charge for late cancell
3. Once you select Fare Search you will be directed to your search options page which will look similar to the below Journey Search Select your required journey based swaga dttt C i i s S S S SCS on the results shown Depending on your travel policy Suggested Fare Ovtbound imacund LEICESTER te LONDON LONDON to LENCE STER i i i i 139 00 iiaii you may have certain restrictions in zuer _ UIIA EIEI _ First Class Fare 7 place Tenens 0 Com Tern Tamem Tareh Jer te Dera Dran 183 00 oro orir oras ora OTS4 1615 1625 1630 1655 1700 SELECT 0630 0843 0655 0905 900 1729 1735 1755 1802 1830 I che a J gt uae ee to Eju n mn soe erma nia aye Sheree Shang changes Spe Chee 0o oe 00 Do 0g 90 00 Do Do 10 es Tuge Ihagee 1 u gt cmg DES ra 1 uy t coy DES ay Hay Tasdiwd 4Anyou SETE 6128 Oi SPE e139 6125 00 cures cma ewo cimae TETT Peel Grytree cise clea om sh cna On J Prat Package C362 86 oe ot 222 w etl 6283 28 Succed rryirse eco 70 et lidt thaw Ham vane eco ts trem evant rasos rm w ALLE Yai cerytren SL E tiem t s crew tram tim So Cres te ome ia tigaso Outnoend inbound Creches Fare 9 00 D huney astected D Trarvettas namoa conmgiete Checklist As you proceed with your booking there is a checklist at the bottom of the page ticking off required information Your travel policy may require a reason for travel this will be indicated in the checkli
4. book hotels in advance as this will affect availability and hotel rate Book Preferred Hotels rates have been highly discounted and value added benefits such as complimentary wifi parking and food and beverage reductions are negotiated at most properties Rail booking user guide 1 Welcome RailOoto is the online booking tool that contains everything you need to book your UK rail journey simply and quickly RailOoto also features travel policy compliance easy access to single and return fares you can even specify a specific favoured seat if you wish Easy to use Booking is simple and you can print your own tickets either in the office depending on your company policy or at the station Easy to save money Every ticket price is displayed for you to compare and our built in travel policy compliance helps to keep your booking within your company guidelines Remember if you need any help you can contact the support team we re happy to help All contact details can be found on the last page of this booklet 2 Getting started Main dashboard lf you can see a similar screen to the one below then you re in the main portal this is called the dashboard From here you can access all of the online booking tools you have been set up for To start planning your rail journey click on the red icon RailOoto this will take you through to your designated rail page CAPITA GI ere You pany SUSINESS TRAVE 5
5. check all the information for the traveller trip etc are correct
6. details and click Continue Payment You will also be asked to confirm the method of payment and to accept the Terms and Conditions of the booking F booking an online rate click Confirm Online booking This will immediately send your booking to the hotel booking a request rate chick Submit Booking Request This will immediately send your request to Hotelscene for follow up and confirmation in due course Confirmation Your booking has now been made and you will recerve a confirmation by email You can request extra copees here and SMS confirmations if you submitted a booking request to Hotelscene you can then monitor its progress and see all your bookings through the My Bookings section indicated below My Bookings To amend or Cancel a confirmed hotel booking you can Edit or Cancel a within the My Bookings section of MyStay Providing the booking has been cancelled within the cancellation policy there wall should be no charge Aunque cancellation reference is gwen to you once the booking has been cancelled For last minute cancellations within 2 hours of the commencement of the cancellation penod please call Hotelscene on 08644 826 4322 Group and Conference Bookings Group bookings 8 or more guests and Conference amp Event bookings are managed by Hotelscene s specialist team They can be requested via MyStay as follows NN Hotelscene Conference Bookings Conference Plus
7. early cheaper air hotel amp rail fares are often cheaper the earlier you book Hotel bookings can always be cancelled within cancellation policy check at time of booking Be flexible in times amp routes as this will give you a greater choice of fare options Travel Off Peak on your rail journey s travel after 09 30 and avoid travel between 16 00 amp 19 00 Fix travel plans at least on the outward and purchase a flexible ticket on the return to cater for changes that predominantly occur on the return journey Consider ticket restrictions often more cost effective to book restricted and change rather than book flexible Reschedule rather than cancel if you have booked open rail ticket then this will have a return validity of a month Air ticket change fees are less then cancellation fees On unused rail ticket offer colleagues tickets to avoid cancellation fees You will not be able to do this for air reservations lf you need to cancel do this as soon as possible When making flight reservations make sure the name of the traveller is the same as the Passport or other form of identity as if these are different the passenger will not be able to travel Ensure passports and other forms of identity are kept up to date Use your frequent traveller profiles when booking to ensure correct spelling of name employee data amp special requests actioned Review Busy Dates frequently to ensure you
8. falls outside the benchmark prices e g VIP visit The consultant will ask you for a relevant exception reason which will be used to exclude the booking from the Benchmark process At the end of each month an exception report will be produced which identifies all bookings outside this process and will be forwarded to the individual budget holders A A Conferences amp Events NO R How to Guide Meetings amp Conferences To meet the needs of today s conference events from an interview room for two people through to complete event management for hundreds of delegates Hotelscene offer their dedicated Conference Events amp Group service CE amp G Conference and Venue Searching Hotelscene employs specialist consultants with detailed knowledge and experience ensuring the best event package rates and flexible T amp C are always obtained e Conference Search Engine A unique internally developed search engine system which offers enhanced searching capabilities to Hotelscene Consultants delivering wide ranging innovative venues to clients Conference Value Added Services Hotelscene offer a range of expert services such asAudiovisuals that helps to make the conference easier to manage and co ordinate and the experience more rewarding e Event Management Hotelscene s creative and professional Events team can deliver a broad spectrum of event management services for larger or complicated bookings Your conference
9. will have been customised around your companies requirements 4 Planning your rail journey After selecting Plan and book your UK rail journey you will see a new window has opened in your browser this is the main rail booking tool Explaining the menu Home Takes you back to home Help Contains additional help resources Admin Only appears if you are setup as an administrator and allows access to reporting and stock control settings Contains all information about your own personal settings from display preferences through to preferred seating options Ticketing Only appears if you are setup as a ticketer within your organisation Orders Opens Order Manager a central tool for locating all your previous journeys LogOff Logs you out of the session Note When you logoff you may be re directed to a login screen If you are please don t try and access the system using this page simply close the window Shopping basket This is a new feature as part of the latest version of the tool and it works in a very similar way to online shopping Simply browse for your journeys and add them to the shopping basket as required Once complete you just check out The Booking as user and Organisation fields will be disabled once an item has been added to the basket They will only be re enabled when all items are removed from the basket either through confirmation or deletion and at that point another user organis
10. Citai Harras Typa Reikard Cde Fara kir biggi Papas pal mH Mr beng Prey ona CFE Ee 5 Ticketing All bookings will be sent to queue automatically Capita Business Travel will fulfill ticketing unless you have an allocated ticketing machine onsite or select ticket on departure TOD Tickets will be delivered to the address of the organisation as defined with the profile of the booker If an alternative delivery address is required please amend the details lf you have any notes for the agent please enter these in the special requirements box e g Special Delivery All bookings will be ticketed by 1800hrs on the day of purchase This is not applicable if you have the use of a Kiosk or choose TOD 6 Refunds If you don t use your tickets please ensure you return them to Capita Business Travel address below within 28 days of expiry Credit notes will not be issued without receipt of the unused documents Ticket on Departure TOD tickets are refunded automatically if not collected Capita Business Travel F A O Rail Department Meridian Court 18 Stanier Way The Wyvern Business Park Derby DE21 6BF Please note not all ticket types are refundable 7 Help and support Having problems No problem Whilst there are online help points throughout RailOoto we understand that it s often easier to speak to us You can call any of our online support team using the details below or drop them an email Hotel a
11. The Travel Consortium Air Hotel amp Rail DHR Network Rail Online User Guide for Business Travel 2013 Network Rail User Guide Introduction Online booking tools enable you to book hotel rail and air travel for yourself or on behalf of other travellers in accordance with the Business Expenses and Travel Policy and must always be used as the preferred method for making your booking The system is available for travel booking 24 7 wherever there is internet access The benefits to Network Rail Booking online will benefit Network Rail in a number of ways v v v v Transaction fees are significantly lower per online trip You will see the full choice of tickets and rates available for your request and can select the cheapest option if it is feasible Time saving no extensive research or holding on the telephone Reduction in courier costs The User Guide has been compiled to provide help with training and assistance while using the online systems In addition to this Guide there are Helodesk and Technical Support numbers to call should you need immediate assistance whilst online Telephone Email Online Rail Booking 0845 124 7791 info railooto com Online Air bookings 01355 573635 Online Hotel bookings Technical Support 0844 826 4444 support mystay co uk Reservations Team 0844 826 4322 www mystay co uk Hot Tips and Best Practices for booking travel Plan your travel first then book appointments Book
12. ation can be selected Note There are some restrictions with the shopping basket functionality Details of these restrictions can be found on page 9 Messages To the far right of the menu bar you will notice a link called Messages this will display important messages from RailOoto but can also contain messages from your travel team If you have a new message it will display similar to an email does and contain the quantity of messages in brackets Messages 2 What does TOD mean A common question we are often asked It stands for Ticket on Departure which basically means you can collect your tickets at most automated collection machines TOD stations are listed on the TOD Stations download within the assistance tab Step 1 The Booking Form When you are ready to start your booking complete all the required fields Remember The default search option setting is for return journeys If you would like to check for single or an open return journeys select the respective tab Search Optons Return Note Types of journey are controlled by your organisations travel policy Therefore the types of tabs you See may vary Note The default date will always be the proceeding day but you can change this in your settings Booking as This field will only appear if you have been setup as a travel booker i e someone who books travel on behalf of someone else By inputting the email address of the required traveller th
13. ations subject to the group contract Hotelscene will always try and negotiate to avoid cancellation charges Late Arrivals All accommodation reservations are guaranteed for late arrival and will be held all night for the guest Account Instructions The account for Bed amp Breakfast will be sent to Hotelscene who will then provide Network Rail with a consolidated invoice Some hotels will not offer account forwarding services in this scenario the on line booking will be submitted to the consultants who will place the charge to a central purchasing card the details of which they hold Guests do not have to claim back hotel costs through expenses Individual purchase cards should not be used to book hotel accommodation as Network Rail will not be able to claim back VAT from the purchase card statement If breakfast is not included in the rate Hotelscene are authorised to accept costs for breakfast Guests will only have to settle additional items on departure See Travel Policy on Connect Non UK bookings will be managed by Hotelscene using a corporate lodge card Please note that some non UK properties may not accept this form of payment therefore please have an alternative form of payment available in the unlikely event of this situation MyStay Reservation Process If the rate is instantly available a Y will be displayed and your booking will be processed instantly into your selected hotel and a confirmation will be emaile
14. d to you immediately If the rate is not instantly available an N will be displayed and your booking request will be managed by your dedicated team of Network Rail specialist consultants at Hotelscene The team will select accommodation at your chosen preferred hotel or if full your next choice or the nearest equivalent A confirmation will be automatically e mailed to you when the hotel is booked Hours of Operation Reservations consultants are available Monday to Friday 8 00am 10 00pm An out of hours service is available between 10 00pm and 8 00am Monday to Friday weekends and UK Bank Holidays The contact number is the usual reservations number The purpose of this service is to provide assistance with bookings arriving on the same day lt is recommended that future bookings are made during usual business hours Issue amp Complaints Procedure Please always advise guests to raise complaints and issues with the hotel while in house If a satisfactory solution cannot be found Hotelscene will manage the complaint on behalf of Network Rail Please email clientfeedback hotelscene co uk or call 0844 826 4300 The name of guest booking reference and date of stay should be provided along with a clear and concise account of the complaint Hotelscene will acknowledge receipt of the complaint within 24 hours We will then keep you updated on the status of the complaint and the response from the hotel If a satisfactory solution has b
15. does not yet have a profile only the Online Helpdesk can add this for you When typing in a from and LON to you only need to enter the first three letters and you will be presented with a selection to pick from Depart TRAVEL INSURANCE Se Please note that travel insurance is automatically included for 31 40 12 Morning 7 00 A business trips under the Network Rail company insurance policy If you are travelling outside of the UK you will need an Insurance Emergency Contact Telephone Card To obtain one of these More Search Options expand collapse please contact Tobias Kulzer 0203 356 9581 Class of Service For details of the policy please go to the Travel Services page on Fare Type Connect or click here Select a return or One way Travel Tools Darman Trin Dian ie namina annan far mara infarmatian nlasen elinle option and enter the journey information City Information Maps Currency Travel Reporting When searching fot your Driving Directions Weather Health Passport World Clock flight options you have two Languages search types available World News Search by Schedule Ihis will only show Scheduled Might options Search by Fare This will show options tor Doth Once you have entered the correct information for yout traveller you can click on begin search Scheduled and Low cost carriers You will see if this traveller has any other activ
16. e corresponding data will move across on the final confirmation page if your traveller does not have a profile in the system you can add the details manually If you require a booker status please email capitatravelsupport capita co uk Advanced options You can fine tune your search results by opening the Advanced section Options include Change and avoid stations travel classes Once you have entered all the details about your journey you will notice that the inactive buttons at the bottom will now be active Edit Travellers Rail Cards This function allows you to enter all the travellers details inclusive of any Rail Card concessions which may apply to a traveller Note Rail cards must be added in the first step for discounts to apply You can also search for a traveller within your organisation by using the search field Tras Geta Traveller Details Selected Travelle ce edule 2 a Che o T Traveling Together Tithe Fira Nama Lest Hihii Type feakcari ace Pics a amp Aduk Ang Search Once all your travellers details have been entered select save to move on You now have the option to search your journey by Timetable Search or Fare Search these are explained as follows Timetable Search Displays timetable only based on your journey criteria Fare Search Displays timetable and fares For the purpose of this guide we will go through the Fare Search option Fare Search
17. e trips within the next two weeks in the yellow box in the bottom corner TIPS As you will see the search has returned flights as well as an option for the Eurostar You can also narrow Lagens Ed Company Negctiates Mate ik Company Pretemes Out ct Poticy Searcn by Pree E 70 Might options 4 20 21 40 41 20 61 70 70 Flights s new reer Arrival Adriine Notes eee Prici es tenate Option 1 Feet hase You neersry Fer Campen Ence 07 01 Woe c2 jui 10 17 uon oju hien st09 Lowest Avakabie coney down your search using 5 i St a Tae ap Ta the filter options in the E r A r e ITT sree St Pancras Bates Pans France XPQ WA on tene grey box at the left hand Kingsem 10d Misa side Fran Betsey Vow Mrerery Fer Compe Price a 62 Ju AIR Non Y 07 10 uon 02 09 25 von 62 Jui fee PRANCE monr Lowest Avaiabie economy I t 14 Eense Atternate Airport Class economy 215 mies Setect E1 Stop 22 London Engana Paris France CDG Kia on time seats Peat basez Your trerary For Compiate Price 06 40 uon C2 jul 08 53 Mon 62 Jul AIRFRANCE J horso Fight 381 drbus Torpi tigra Lowest Avaisbie ecomomy ait time 115 Atemate Airport Alseeriige Airport Sass economy 215 miles Select Londoo Engans Pars fr 626 WA on tere anA View aoats fA Ae France 18 On the schedule option You will need ti elect your outbound option as well as the return part of the journey You can also na
18. een found Hotelscene will formally write to you detailing the outcome and include an apology letter from the hotel and or compensation offered by the hotel If the resolution is unsatisfactory the matter will be escalated and the hotel could potentially be removed from the Network Rail programme Network Rail Hotel Rate Limits Network Rail has in place benchmark prices for accommodation across the UK These prices are the maximum room price for a hotel in a given region and are inclusive of breakfast and VAT Network Rail has benchmarked 4 regions covering the whole of the UK classified according to price e 130 00 per night including bed and breakfast and VAT in London and some surrounding satellite locations 90 00 per night including bed and breakfast and VAT in major cities e g Glasgow Birmingham Manchester Bristol Leeds York e 80 00 per night including bed and breakfast and VAT in smaller cities and certain large towns e 65 00 per night including bed and breakfast in other locations See Travel Policy on Connect for further details regarding meal allowances etc These benchmark prices have been entered into the Hotelscene system so each time you make a booking the reservation staff are immediately aware of the benchmark price and will attempt to negotiate rates below the benchmarks Bookings exceeding the benchmark will be placed on an exception report There may be an occasion when you need to make a booking which
19. enquiry must be submitted by completing Network Rail s external venue hire request form in the Conference section of MyStay www mystay co uk Your CE amp C consultant will then contact you for further details regarding your enquiry Alternatively you can contact the CE amp G on 0844 826 4409 Please always place your enquiry with CE amp G team rather than contacting the venue directly to ensure the most flexible T amp C pricing and payment management Is achieved Account Instructions Conference cosis are billed back to Hotelscene there is no need to raise purchase orders or provide credit cards Hours of Operation CE amp G consultants are available Monday to Friday 8 00am 6 00pm you Ww and the passenger s last mame Travelport ViewTrip eer Manne Posswordk Arrie E Oeparture Statue AAO 2 W Spiel arine Travai T ma Op alareisa Hi val aman d e Daina Drectera aMi Paget EUREI This is the log in page where you will be asked to enter your user name and password The Online helpdesk telephone number is displayed at login TIPS The traveller you book for must be ticked in the box titled My Travellers to book for that traveller you need to select the travellers tab You will find Online Check in links on the home page This also has the Esta form link too which is required for trips to the US gt Travel Arran ger Bey veran Bear E Baws Vernon C iaon bisa 0 Soine sei
20. mp Conference booking user guide Registration You must first complete Network Rails User Registration Database process to receive a username and password 1 Login Having completed the registration process My Stay can then be accessed through Connect on the Travel Services Link or www mystay co uk Please enter your username and password as supplied by email if you have any problems please email support mystay co uk or phone 0844 826 4444 2 Search for a Hotel Homepage Quick Search You will be asked to enter Location this can be a city suburb postcode or office name Check n date Check out date Number of rooms You may also change the search radius using the Hotels Within slide control Once you have filled in all the necessary criteria and confirmed your location hit the Search button and all hotels that match your search crtena will be returned on the next page ne pa ee Re Bee ee tee te oe eR ee et Pet ere oe oe tee tes Search Results Results are presented in Lowest Rate order with Preferred hotels first Si reovetndge Londen turtan tetat Landon mor Contes ater The hotel positions are plotted on the map as are Network Rail 4 aas a taman tapea SEREREK offices in the locale Fi To see the details of a hotel including facilities photos and the room rates available click on the Rotes A Information link Boonooaa em 8 ate tee tewvetadge London City Read Landon tast Cont
21. n Tissa Tends of FP Se ee a fa Vernon Bear Horne Trips Prodi Templates Frequent Trawellers Traweter 1 of 16 lett Phone Humber esr Veron erngl n oe Bat Anacuneamans Check in Online Piht s onaure you stlect a traveller before saning the booking process If you need any help with how to do this the Online Helpdesk can assist on 01355 SHI I thia ia not done it can resul in problema with the booking This is the home page where you will select the travellers you are going to book tickets for You will find Online Check in links on the homepage This also has the Esta form link too which is required for trips to the US TIPS You will see if this traveller has any other active trips within the next two weeks in the yellow box in the bottom corner Network Rail Sd Welcome Vernon Bear Site NetworkRail Site Administration Help Log Out LS Travel Arranger Fd vernon Bear amp Home Trips Profile Find Me The Best Trip Flight 7 2 Welcome to the Network Rail on line booking tool for Flights Round trp O One way O Muti destination Please ensure you select a traveller before starting the booking process If you need any help with how to do this the Online Helpdesk can assist Shop by schedule O Shop by price on 01355 573635 From airport or city To airport or city If this is not done it can result in problems with the booking If you need to book for a traveller who
22. ney s you require and select Add to Basket Once you do this you will be directed to your Basket which will contain your new journey along with any other journey s you are in the process of booking Note Adding the journey to your basket does not complete your booking To complete your booking you must select Checkout and follow the on screen instructions until your booking is confirmed Basket and Confirming your booking To confirm your rail booking s go to your basket A window similar to the below will open The amount of journeys contained within here is dependent on how many bookings you have added to your basket Basket You have uni 16 46 to corfirn this order LEKESTER to LONDON 5T PANCRAS for 1 Adult 4 00 LEICESTER to LONDON ST PANCRAS for t Adult 145 50 Checkiist Order item costs 145 59 D Custom folda complete If you need to add more journeys to your order you can select Continue Shopping this will take you back to the home page Checkout To confirm your booking s select Checkout If you have not completed some required fields during your booking process then you will be prompted at this point Note The shopping basket functionality has to be enabled per organisation This is subject to commercial agreement with your company The default for all organisations is one item per shopping basket Ticket Delivery The next stage of the Checkout procedure is to select the deli
23. nfirmation page will show all the details of your booking It s worth keeping this handy so select View printable version and print a copy of the page Top tip Make a note of your unique booking reference Fast Ticket Collection Ticket on Departure TOD If you have selected Fast Ticket Machine Ticket on Departure your collection reference can be found in the top right of your confirmation Confinmation Order Reference 194147 Tikri Gr Departure Collection LEICESTER to LONDON ST PANCRAS peer tctates Dogin Cocina TOCRPCTE Tokai mi Deprun Y pal ck ee ee Ce fr LE TER peg Die ket Come Alera ice ate Petes ibs mar De Cee ese ET ar Cee Ee me pe Ts coed your Ges eet my cee ee card ints a Ticket ects oe ariar per Teisi Cole cir Reference Sony piba pee paio r eed Tice doy eth year beeing comin Sp peer ple co the Te Beipceek on OST Sl R Soon ope bee os eta TT Rh tet he a Pi kra et eed 20 dan Er bce cece s iti Paes See AD aA OE Be ee bokeh br rar par hoa ee Tii iiae n a Onder Summary Denar Geeta eee TEET kdar Sirim Sumit Cokin Order Gore 16 Jen SOS 1 4 Bice kee Bee Pe ae A Berkieg Goer Ceis henga Trace jern Dig ire ey Bia thes Tell Tink Cie Feared THD Ge Eta CEF AATA TEST Apani Ate CEEE Oger Hem 7 LEICESTER 1 LADON FT PANCRAS Return ede man Ariane 1a Cres Te ee Oe Tihe Cofection An s mmea TEES Toket On Deparure Y KEAS cadet be daie free LEEEGTER asing Fe tote cade chee retereece aber Trae llger
24. rai ae te nst adama hoo w eee o Rates amp Information Deagourg K A Y in the Instant Confirmation column indicates you can book online now with the hotel A N indicates that you will need to send a booking request to Hotelscene first You must read the Rate information details before you progress Once you are happy with the hotel and the rate details click on the Book button 4 Add Guest amp Payment Details The ihn bos yee he not keow Ae prt y norme Search A freqeent trewetber Later Sormeme T Neterer Ral repteyew Pesse Setet Rae fer Trews Pease Late De thee hotel ween 5S miia of the trevetiers Passas Sate t Peeremal Pleo af werk eens Seit O veen me re Aa tere ea cet gr it o ra set ees a 8 Te ese 0a r OR a T p gt H a F A aaie neip apay Guts apas D aa ay 2 bea an ano rtp ue te wet Meee rme per fet a tee Nem eet ave es Wes hare ps he oe se tte ee he toe i ee ee eee es os os ee Ml _ Oy bony Hae _ wya eo Bee e ta mresa tate Got MVR cee eee O eem The e Arnoa ie e Srdan Guest Details You will then be guided to the Guest Details page where you have to fill in the quest details You can either manually input this or Search A Frequent Traveller Using thes facility will prepopulate all the data associated with the traveller saving you time All items marked with a are mandatory Complete the
25. rary these are sorted by the cheapest fares as you will see from these and they are by Eurostar and not flights TIPS Allthe sections can be expanded so you can for the traveller trip etc a Pharia izera f 4 Use MA for Project Code for domestic raved are correct foes i234 j The system default will pa Emner ivaa digit Traveller Employes Number auto expand only Traveller Employee Muniber 4 ee re mandatory fields that are m Emer six digit Traveller Cost Contre Code incomplete Traveller Cost Centre Coda 4324 la the Travellor a Nornvork Rail omployoo Network Rail Employee a Yen When you finalise the tip you will be asked Ne fortravellers booking details and will please select Route Furmetion receive a confirmation by e mail The ao confirmation will also be shown instantly within your online system Pitate select Reason for Travel Roason for Trassi Please Select Fields that are mandatory are marked with an asterix and you will not be able to complete the booking without entering information in these fields When you click on purchase trip on this page your tickets will be issued immediately Once you have filled in all the mandatory fields and you are happy that all the information is correct you can click on purchase trip you will then be shown a confirmation page and you will receivea confirmation email All the sections can be expanded so you can
26. rrow down your search using the filter options in the grey box at the left hand side Lepena El company Hegensted Reve Ark Company Pretemes Out of Petey TIPS Your Selected Itinera Youwill be able to view the Fare rules to check sit aces UNN foe tost AENA i Toms pt tie 1 the flexibility or your gaust iew asats selected ticket i London England OMAJ Pars France COG 178 78 GBP You will see other options crack ceases ae Tot pte 128 below your selected Cie economy View seats ss these are sorted wee eee Lenten Enans 860 p by the cheapest fares as will e from these eipibes se ase R cluding Nearby arports may aio ft your schedule anc todget they are by Eurostar and uit Beare yee oem not flights 36 Flights nee Raset Flight Times 05 58 kon 02 Jul ic Attemnate Airport Endsfieet Valey Untes Kingdom xO 99 00 GBP 18 13 Tue 03 Ju 19 18 Fue 03 Ja pe Non stop otal fight ume P DEEE i a 20s f 3 arenai Airport Pen 98 Tran 138 maes Para France XPG Bley UES Fore Runs iA on time View seats Fare rules are displayed in a popup box we advise that you read these caretully as Once you are happy with the selection you there may be penalties or restrictions on have made then you can click on select to the tickets take you to the purchase options eA You will see other options below your selected itine
27. st Checklist Journeys selected 2 Reason given for fare selected Select x E Traveller names complete RailOoto has built in help sections to assist you throughout your booking process If you require additional information about any particular section ticket type journey details fare breakdowns then hover over any of the help icons to read more More information is available whenever you see this icon To read the information simply hover over the icon with your mouse Top tip It is important to understand the restrictions of your ticket if any If you are unsure on the ticket type click on the ticket details this will open a new window containing all you need to know about that particular ticket type Seating Requirements If you would like to reserve your seats you can do so by selecting Reserve Seats this will open a new page about your seating requirements The preferences will automatically default to your personal settings if available You can amend your default seating requirements within the Settings tab and save them for future bookings Check or amend your seating preferences for this journey as required and select Reserve Please be aware if you have selected a walk up fare i e Anytime off peak you must click on reserve seats or you will not get the option to reserve seats The next page will allow you to add your trip to your basket Add to Basket Select the jour
28. very method of your tickets Depending on your company setup you may have a few options including 1st class post Standard class post Ticket on Departure or Kiosk Select your preferred delivery method and select Buy now Delivery Method Please select a delivery method The method chosen will apply to all tems in this order Capita Business Travel ooto tide deihan asheds Creedo carpets thew delivery mehega Chechkiist Order Pem costs Delivery method selected Transaction fee sc a0 Total 148 00 If the boxes are greyed out they are not available as a fulfilment option due to delivery time scales Ticket on Departure TOD lf you would like to collect your tickets at the station via a fast ticket machine then select this option and follow the on screen instructions about where to collect your ticket s from Alternatively in some instances you can have your own ticket printer installed in your office if you have one of these then select Kiosk Payment if applicable Depending on your setup and travel policy you may be required to complete your booking via credit card Please follow the on screen instructions to complete your booking as required by your Travel Policy Terms and Conditions In order to complete your booking you must accept the terms and conditions to do this simply select the agreement box Once you are happy with the booking select Confirm Booking confirmation The co
Download Pdf Manuals
Related Search