User Guide - Medway Council
Contents
1. Community Centre Tel 01233 624308 Sun Tue Thurs Closed Yes Yes No Mon amp Fri 2 5 Wed 10 1 Sat 10 2 Market Place Charing Ashford TN27 OLR Tel 01233 Charing Library 713177 Sun Mon amp Wed Closed Yes Yes No Tue 9 12 Thurs 9 5 Fri 2 5 Sat 9 1 Moat Housing Portacabin Stanhope Neighbourhood Office Otterden Close Stanhope Library lt nhope TN23 5TH Tel 01233 627591 1 i G Mon Tue Wed Fri 9 5 Thurs 9 8 Sat Sun Closed Tenterden 2 Manor Row Tenterden TN30 6HP Gateway Monday to Friday 9 am 5 30 pm Yes Yes Yes No Saturday 9 am 4 pm Phone 01580 762558 6 Upper Bridge Street Wye Ashford TN25 5AF Wye Library Tel 01233 812699 Sun Mon amp Wednesday Closed Yes Yes No Tue 9 12 Thurs 2 6 Fri 9 5 Sat 10 2 Canterbury City Council Canterbury Second Floor 24 Burgate Canterbury CT1 2HA Housing Open Monday to Friday 10am to 4pm except Yes Yes Yes Yes Advice Centre Wednesday 10am to 1pm Phone 01227 762605 Open Monday to Friday 9am to 6pm and Saturday Canterbury Library gam to 5pm Phone 01227 463608 Yes Yes Yes Yes Canterburv Main Military Road Canterbury CT1 1YW Office y Open Monday to Friday 8 30am to 5pm Yes Yes Yes Yes Phone 01227 862142 Hemena William Street Herne Bay CT6 5NX e e Open Monday to Friday 8 45am to 4 45pm Phone Yes Yes Yes Yes 01227 862142 124 High Street Herne Bay CT6 5JY Herne Bay Library Open Monday to Friday 9am to 6pm and2. Kent TN1 1LQ Phone 0845 873 1321 info tchg org uk Affinity Sutton Stoke House Church Road Ashford TN23 1RD Phone 0845 688 7717 The Co operative Development Society Ltd CDS Marshalsea Road London SE1 1EP Phone 020 7397 5700 enquiries cds coop Gravesend Churches Housing Association 17 London Road Ingram House Northfleet DA11 9JQ 01474 369830 Email general gcha org uk Home Group 3 Cantelupe Mews Cantelupe Road East Grinstead West Sussex RH19 3BG Phone 01342 330 250 home eastgs homegroup org uk London amp Quadrant Housing Trust 13th Floor Marlowe House 109 Station Road Sidcup Kent DA15 7ET Phone 0844 406 9000 L amp Qdirect lqgroup org uk Moat Homes Ltd Mariner House Galleon Boulevard Crossways Dartford Kent DA2 6QE Phone 0845 600 1006 customer moat co uk Places for People 5 Invicta Business Centre Monument Way Orbital Business Park Ashford Kent TN24 OHB Phone 01233 500799 Russet Homes Basted House Harrison Road Borough Green Sevenoaks Kent TN15 8PB Tel 01732 780999 cbl russethomes org Southern Housing Group Spire Court Albion Way Horsham West Sussex RH12 1JW Phone 0300 303 1771 service info shgroup org uk West Kent Housing Association Housing Options Team West Kent Housing Association 101 London Road Sevenoaks Kent TN13 1AX Phone 01732 749433 01732 749400 www kenthomechoice org uk Page 9 Contact details of other housing associati
3. 01634 337411 for details Strood Library 32 Bryant Road Strood Rochester Kent ME2 3EP Monday 9am 7pm Tuesday 10am 6pm Wednesday Thursday 9am 6pm Friday 9am 7pm Phone 01634 335890 Twydall Library 14 15 Twydall Green Gillingham Kent ME8 6JY Phone 01634 232488 Monday Tuesday 9am 50m Weds Thurs 9am 1pm Friday 2pm 5pm Saturday 10am 4pm Sevenoaks District Council Church Street Edenbridge Kent TN8 5BD bn b I Open Tuesday to Friday 9 00am 6 00pm amp Saturday ene cee uy Edenbridge Library l l Yes Yes limited with be 10p per ee ee staff time sheet charge Phone 01732 862600 j constraints Ash Road Hartley Longfield Kent DA3 8EL Yes but Open Tuesday 9 00am 5 00pm will be Yes but will Hartley Library Thursday 9 00am 5 00pm Friday 9 00am 5 00pm amp Yes Yes limited with be 10p per Saturday 10 00am 2 00pm staff time sheet charge Phone 01474 704403 constraints Sevenoaks District Argyle Road Sevenoaks Kent TN13 1HG Open Council Monday to Friday 8 45am to 5 00pm except Friday Yes Yes Yes Yes when closes at 4 45pm Phone 01732 227000 Buckhurst Lane Sevenoaks Kent TN1 1LQ Yes but veshit Open Monday to Wednesday 9 00am 6 00pm will be will be 10 Sevenoaks Library Thursday 9 00am 8 00pm Yes Yes limited with a oe Friday 9 00am 6 00pm amp staff time pies i Saturday 9 00am 5 00pm Phone 01732 453118 co
4. All partners within the scheme have a limited those in the greatest housing need Each Local amount of social housing compared to the Authority has its own housing lettings policy demand for housing in the area In view of this which will cover lettings in their area only those with the highest levels of housing need are likely to be successful via the Kent Homechoice system Further information about alternative housing options is provided in the Housing options section on page 27 All of the councils in the scheme have a way of prioritising those in the greatest housing need Some councils use a bands system and some award points The general principles of each type of system are summarised below Bands schemes Every application is placed into a band including all homeseekers and transfers which helps to identity who most needs housing The band that you will be placed in will be decided by a number of factors listed in each local authority lettings policy Applicants with the highest housing need will be placed into the highest band Applicants with a lower housing need will be placed in the lower bands Within each band the length of time you have waited will be taken into account Your position within a band will improve over time Points schemes Points are awarded to applications which helps to identity who most needs housing The amount of points that you are given will be decided by a number of factors listed in
5. Saturday Yes Yes Yes Yes 9am to 50m Phone 01227 374896 Lucerne l Faversham Road Seasalter Whitstable CT5 4BG Neighbourhood Phone 01227 282732 Yes Yes Yes Yes Centre Spring Lane i Sussex Avenue Canterbury CT1 1RT Neighbourhood Phone 01227 477960 Yes Yes Yes Yes Centre Chaty Crescent Sturry Canterbury CT2 OBA Phone 01227 711479 Opening hours Monday Tuesday Sturry Library Thursday Friday 9am to 6pm Yes Yes Yes Yes Saturday 10am to 2pm 78 Herne Bay Road Swalecliffte Whitstable CT5 2LX l Opening hours Monday Tuesday Thursday Friday ewalecine Evraly 9am to 6pm Saturday 10am to 2pm Phone 01227 Mes i us 792645 31 33 Oxtord Street Whitstable CT5 1DB l Phone 01227 273309 Open Monday to Whitstable Library Friday Saito oon audy emie Soin Yes Yes Yes Yes and Sunday 10am to 4pm www kenthomechoice org uk Page 11 Free Person i Address and contact times internet Reference Staff Sa alised ornis access Spik SEES freesheet Dartford Borough Council Ashen Drive Ashen Drive Dartford Kent DA1 3LY Ves va Ves No Library Phone 03122 223556 Civic Centre Home Gardens Dartford Dartford Borough Kent DA1 1DR Ves Ves Ves vee Council Monday to Thursday 8 45am to 5pm Friday 8 45am to 4 45pm Phone 01322 343907 Central Park Dartford DA1 1EU Phone 01322 221133 Parone Liorary Monday to Friday 8 30am to 6 00pm i we Saturday 9 00am to 5 00pm Swa
6. basic details about each property available There is more information about the advertisements in the adverts section We will provide feedback on previous properties that have been advertised so you will be able to see the band or points that the successful bidder for each property had You should be able to find all the information you need in this guide but please contact us if you have any questions about Kent Homechoice You can find our contact details in the contacts section of the scheme user guide Welcome to the Kent Homechoice user guide Kent Homechoice is the choice based lettings scheme for all council and housing association homes in Kent Five steps to a new home Membership You are automatically a member of Kent Homechoice if you are accepted onto the housing register including transfer list Registration Once you have applied and been accepted onto the register you will be registered on the Kent Homechoice scheme and given a unique Homechoice number Bidding You can see the available properties on the Kent Homechoice website digital TV or a personalised freesheet If you find a property that you would like you can express an interest in it as long as you are eligible This is known as placing a bid Offers If your bid is top of the list you will be offered the property subject to eligibility checks and invited to view If the first applicant refuses the property it wi
7. bid link if you want to remove the advert from you bids area and return it to the properties list You will be able to add more bids to the bids area if you have deleted bids from your bid area you can add more bids up to 3 in total Page 20 Kent Homechoice Scheme User Guide ia Bidding by digital TV How to bid You can bid for homes using your television remote control if you are a subscriber to SKY Virgin Media previously Telewest NTL or if you have an interactive Freeview box In all cases your phone line must be connected to your Digi Box You can also bid using digital TV through Wii or a personal computer or through a web enabled mobile phone You will need to have the following ready Your Kent Homechoice number Your date of birth Please follow the instructions below Once you are in Looking Local choose Southern England then South East then Kent then Kent Homechoice Charges for web access are set by your service provider 3 e F Mobile www kenthomechoice org uk Page 21 Bidding by telephone Calls cost 25p per minute from a landline and calls usually take less than one minute The cost of mobile calls varies according to the network you use Action Example 1 To begin making your bids dial 0906 294 0020 Welcome to the Homechoice property line Press 01 for Councils in Group One Press 02 for Councils in Group Two Councils in Grou
8. bus service into city centre Central Canterbury is a little over a mile away Pets allowed pets not allowed www kenthomechoice org uk Page 25 Feedback Understanding the feedback reports Feedback reports are available on the internet digital TV and personalised freesheets The feedback information contains lettings that have taken place since the previous edition Freesheet issue date This is the publication date of the leaflet that the advert appeared in Advert reference Combined with the leaflet issue date this gives a unique identity to any advert appearing in the leaflet Size and property type A simple description of the property advertised Location Location of the property within Kent Bids This is the total number of bids received for each property Letting Information This will show the level of priority the successful bidder has Please note that Canterbury City Council and Thanet District Council do not have different application types This is an example of a feedback report Freesheet Advert Issue Date Reference Size Property Type Thanet District Council Location Priority DELK LETTING INFORMATION Application Type 25 Feb 08 12 gt 3 Bed House Ramsden Square 125 02 06 07 Homeseeker 25 Feb 08 124 2 Bed Flat Brimley Road 19 23 05 07 Transfer 25 Feb 08 125 1Bed Flat bedsit Cockerell Road 78 25 05 07 H
9. each Council Lettings Policy Applicants with the greatest housing need will be given the highest number of points Page 6 Kent Homechoice Scheme User Guide Contact details of local councils We have listed below the full contact details of all the local councils in Kent Councils can provide you with free housing advice a summary of their lettings policies and details of how to apply for housing in their area They can also help you if you need more information about Kent Homechoice or you are experiencing difficulty bidding for a home Ashford Borough Council Canterbury City Council Dartford Borough Council Dover District Council Gravesham Borough Council Maidstone Borough Council Sevenoaks District Council Housing Management Function contracted out to West Kent Housing Association Address Housing Options Team Ashford Borough Council Civic Centre Tannery Lane Ashford Kent TN23 1PL 01233 330688 Monday Thursday 8 30am 5 30pm Friday 8 30am 5 00pm housing ashford gov uk Phone Email Opening hours Monday Thursday 9am 5pm Friday 9am 4 30pm Housing Advice Team Canterbury City Council Military Road Canterbury CT1 1YW 01227 862142 Monday Friday 8 30am 5 000m housingadvice canterbury gov uk Monday to Friday 8 30am 5 00pm Housing Options amp Advice Team Dartford Borough Council Civic Centre Home Gardens Dartford Kent DA1 1DR 01322
10. for further details Mies Homesuy UK Government Private rented accommodation Private rented accommodation can include lodgings renting your own flat or house or shared accommodation Living in private rented accommodation you will either be a tenant or a licensee Private renting offers you the freedom to tind the type of home you require in the area that you wish to live You may be eligible for help with the rent payments through housing benefit Contact your local council for more details If you decide to go ahead you will need to get money together for a deposit and usually one month s rent in advance Contact your local council for further advice to see if they offer any assistance with a deposit Real help now HomeBuy is a government funded initiative to provide low cost affordable homes for people to get their foot on the property ladder To qualify you must have an annual gross income of at least 18 000 joint or single income The maximum annual income allowed is 60 000 joint or single You need to demonstrate that you cannot afford to buy a property to suit your household needs You will need to have savings or access to 3 500 to cover the initial costs of buying a home If you are interested you should apply to Moat at www homebuy co uk or call Moat on 0845 359 6161 Moat works with other housing associations and local authorities to allocate HomeBuy to people in housing need www
11. kenthomechoice org uk Page 27 Bid deadline All bids for properties must reach the Locata offices by 12 00 noon Monday on the closing date advertised If you are using coupons make sure you allow enough time for the post to reach them Need help bidding You can ask a friend family member or support worker to bid on your behalf Please contact your local council if you need help bidding or advice about the process Bids can be made on the internet at www kenthomechoice org uk by digital TV by telephone by text by coupon or in person at your council offices Personalised property list If you would like to receive a personalised property list every two weeks posted directly to you you can pay a subscription fee non refundable of 14 30 for six months or 28 60 for 12 months Please make cheques or postal orders payable to Locata Housing Services Ltd and send together with your Homechoice number and mailing address to Kent Homechoice PO Box 408 Ruilsip HA4 4EZ Please note that the list will only show properties you can bid on It you are not eligible for any homes during a bidding cycle you will not receive a homes list The above subscriptions are payable for each council area If you are registered with more than one local authority you will need to pay the charges for each area i f i a dai d ala al i a a F wr ei i bl PET Eps fy The above subscriptions are payable for each council area If you
12. published by permission of the publisher all rights reserved Publisher Locata Housing Services Ltd Editor Janette Boyle Kent Homechoice gives you more choice about where you want to live You will now have the chance to express an interest in vacant homes that are suitable for you Every fortnight Kent Homechoice will advertise all empty council and housing association homes that are available to let Properties will be advertised on the internet digital television and personalised freesheets You can look at the adverts and bid tor any homes you wish to be considered for This guide provides a summary of who can bid and how to bid You will need to be registered for housing with the council where the empty home is located Councils and housing associations in Kent Homechoice will generally only let empty properties to people who have made an expression of interest through Kent Homechoice It also gives you a better idea of the properties available in your area You can also view what level of priority the successful applicant had and how long they waited for a new home Everybody accepted onto a participating council s housing register can take part and bid tor homes in the council s area All homes that are advertised belong to either the council or a housing association Each advert will confirm who is the landlord of the empty property Properties will be advertised on a two weekly basis You will be able to see
13. your name and Homechoice number printed on it please check that these are correct You can bid for up to three properties each fortnight Each property will have a three digit reference number shown in the property advert in the Homechoice property list For example if you want to apply for properties with the reference numbers 654 791 and 555 you should mark the coupon as shown For the first bid 654 in this example you should put an X in the first column against the relevant first digit of the number in the Bid 1 box 6 in this example You should put an X in the second column against the relevant second digit of the number in the Bid 1 box 5 in this example You should put an X in the third column against the relevant third digit of the number in the Bid 1 box 4 in this example Do the same for your second and third bid as shown Enter the date shown on the front of the Homechoice property list from which you are bidding Please return your coupon by post The address is already printed on the front of the coupon but you will need to put a Stamp on It Ordering more coupons If you are running low on coupons there are three ways for you to order more tick the box on the back of the bidding coupon when you next bid send a text SMS with your Homechoice number and the word coupon to the text bidding number 07781 472726 log in to the bidding section to o
14. 0am 12 30pm aime charge Phone 01959 562326 constraints Shepway District Council Old School Skinner Road Lydd Romney Marsh TN29 9HN Open Open Mon 9am to 5pm Tues Lydd Library 2pm to 5pm Thurs 9am to 1pm Yes Fri 9am to 5pm Sat 10am to 2pm Phone 01797 320131 7 9 Station Road Lyminge Kent CT18 8HS Open Mon 2pm to 5pm Tues 9am to 12 pm Lymmge Liprary Thurs 9am to 6pm Fri 9am to 12pm T Sat 10am to 2pm Phone 01303 862180 82 High Street New Romney Kent TN28 8AU New Romney Open Mon Tues Thurs Fri 9am to 6pm Ves Library Wed 9am to 1pm Sat 9am to 2pm Phone 01797 363245 Church Approach New Romney TN28 8AS One Stop Service Open Tues to Friday 8 45am to 1pm and 2pm to New Romney 4 30pm Sat 9am to 1pm Phone 01303 853555 3 5 Shornclitfe Road Folkestone Kent CT20 2SQ Open 8 30am to 50m Monday to Friday Yes Yes Yes Phone 01303 853700 Wood Avenue Folkestone Kent CT19 6HS Open Mon Tues Thurs and Fri 9am to 5pm and Sat Yes 10am to 2pm Phone 01303 254226 Swale Borough Council 41 Stone Street Faversham Kent ME13 8PH Mon 8 00am 6 00pm Tue Thur and Fri 8 30am 5 00pm Wed 8 30 am 4 00pm Yes Yes Yes Yes except the first Wed of the month which is 8 30am 3 30pm Phone 0800 633 5656 1 Bank House Broadway Sheerness Kent ME 12 1TW Mon 8 00am 6 00pm Tue Thur and Fri 8 30am 5 00pm Yes Yes Yes Yes Wed 8 30 am 4 00pm except the first Wed of the month whi
15. 1 00pm oes Saturday 10 00am to 2 00pm Phone 01304 841050 gaara Town Hall HA Sars aie 6BB Will be Open Tuesday Thursday Friday 9 00am to 12 30pm PES ATER OMILE and 1 30pm to 4 30pm Wednesday 9 00am to NG org i ue i 12 30pm Phone 01304 369582 aie 3 Park Street Deal CT14 6AG Open Monday to A ka Torne Friday 9 00am to 5 00pm Saturday 9 00am to Yes Yes Yes 12 00pm Phone 01304 372608 Broad Street Deal CT14 6ER Yes but only l Open Monday to Friday 9 00am to 6 00pm Saturday pre booked DeanLprary 9 00am to 5 00pm Sunday 10 00am to 4 00pm i i volunteer ne Phone 01304 374726 assistance Dover District White Cliffs Business Park Dover CT16 3PJ Will be Council Main Open Monday to Friday 9 00am to 5 00pm Yes printed on Yes Yes Office Phone 01304 821199 site 71 Castle Street Dover CT16 1PD Will be Dover Gateway Open Monday to Friday 9 00am to 5 00pm Yes printed on Yes Yes Sat 9 00am to 1 00pm Phone 01304 821199 site Page 12 Kent Homechoice Scheme User Guide Person alised freesheet Free Address and contact times internet copy access Reference Staff as sistance Information Points Dover Discovery Centre Market Square Dover Yoon CT16 1PH Open Monday Tuesday Thursday Friday oak r Dover Library 9 00am to 6 00pm Wednesday 9 00am to 8 00pm Yes Yes pa a No Saturday 9 00am to 5 00pm is eN Phone 01304 204241 a The Guildhall Sandwich CT1
16. 1795 590500 info carrgomm co uk Haig Homes Alban Dobson House Green Lane Morden Surrey SM4 5NS Phone 020 8685 5777 Hatton Housing Trust Ltd Bank House Bank St Tonbridge Kent TN9 1BL Phone 01732 770660 Jephson Homes HA1 Warwick house Edison Park Hindle Way Swindon Wilts SN3 3RB Phone 01793 602199 www jephson org uk Livability 50 Scrutton Street London EC2A 4XQ Phone 020 7452 2000 Radcliffe Housing Society Limited Radcliffe House Homefield Road Riverhead Sevenoaks Kent TN13 2DU Phone 01732 459144 Rockdale Housing Association Rockdale Lodge Rockdale Road Sevenoaks Kent TN13 1JT Phone 01732 458762 www rockdale org uk SPH Housing St Richard s House 110 Eversholt Street London NW1 1BS Phone 020 72099222 www sph org uk Where to get information on Kent Homechoice Information Ha Reference Staff as FAM Points Address and contact times internet copy cee alised access i freesheet Ashford Borough Civic Centre Tannery Lane Ashford TN23 1PL Phone Council 01233 331111 Monday to Thursday Yes Yes Yes No Civic Centre 9 am 5 pm Friday 9 am 4 30 Ashford Gateway 19 Park Mall Ashford Kent TN24 8RY Monday to ve va Ves No Friday 9 am 5 pm Saturday 9 am 4 pm Church Road Ashford TN23 1QX Ashford Library Tel 01233 620649 Closed Sunday Mon Tue Wed Yes Yes No Friday 9 6 Thurs 9 8 Sat9 5 Bockhanger Bockhanger Court Kennington Ashford TN24 9JJ
17. 3 9AH Will be Sandwich Area Open Tuesday and Thursday 9 00am No panied on Ves va Office to 12 30pm and 1 30pm to 4 30pm Phone 01304 613305 ae 13 Market Street Sandwich CT13 9DA Yes but only l Open Monday Tuesday Thursday pre booked Sacer LIRTATY Friday 9 00am to 6 00pm Saturday 10 00am 2 00pm a ves volunteer me Phone 01304 613819 assistance Triangles Poulton Close Dover CT17 OHL Community Centre Open Monday to Friday 8 30am to 5 30pm Yes Yes Yes Phone 01304 219745 Gravesham Borough Council Castle Road Allington Maidstone ME16 OPR anuara Open Tuesday to Friday 9am to 6pm as time COR Allington Library Yes No customer amp Saturday 10am to 2pm permits 10 Phone 01622 683435 aa sheet The Green Bearsted Maidstone ME16 OPR standard Open Tuesday amp Friday 9 30am to 1pm amp 2pm charge to Bearsted Library to 50m Thursday 2pm to 6pm amp Yes No ie customer Saturday 9 30am to 12 30pm pene 10p per Phone 01622 739774 sheet Citizens Advice 2 Bower Terrace Maidstone ME16 8RY Bureau Open Monday to Friday 10am to 4pm no Yes Yes No Tel 01622 752420 or 01622 757882 Civic Centre Windmill Street Gravesend DA12 1AU Gravesham Monday Friday 9am to 5pm Yes Yes Yes No Phone 01474 564422 Villa Road Higham ME3 7BS Open Monday Wednesday Friday 9am to 1pm Tuesday and Thursday Borough Council Higham Library 2pm to 5 30pm Saturday 10am to 2pm 1e i ae ne Phone 01474 823822 i Kitchener Aven
18. 343907 housingoptions dartford gov uk Monday Thursday 8 45am 5 15pm Friday 8 45am 4 45pm Housing Needs Section Dover District Council White Cliffs Business Park Dover CT16 3PJ 01304 872265 Monday to Friday 9am to 5pm housing dover gov uk Officers available at Dover Gateway 71 Castle Street Dover CT16 1PD Monday Friday 9 00am 4 000m Housing Allocations Team Civic Centre Windmill Street Gravesend Kent DA12 1AU 01474 337366 7 8 Monday to Friday 9am 5pm Monday Thursday 9am 5pm Friday 9am 4 30pm Maidstone Gateway Maidstone Borough Council King Street Maidstone Kent ME15 6JQ 01622 602440 customerservices maidstone gov uk Monday Friday 8 30am 5 30pm except Thursday where the Gateway Is open till 8 00pm Saturday 9 00am 1 00pm Chatham Contact Point Riverside One Dock Road Chatham Kent ME4 4SL 01634 334433 Monday Thursday 8 30am 5 15pm Friday 8 30am 4 45pm Saturday Closed Housing Options Team West Kent Housing Association 101 London Road Sevenoaks Kent TN13 1AX 01732 749433 01732 749400 housing options wkha org uk Monday Thursday 8 45am 5 15pm Friday 8 45am 4 45pm www kenthomechoice org uk Page 7 Contact details CONTINUED Shepway District Council Swale Borough Council Thanet DI ida Council Tonbridge amp Malling Borough Council Tunbr
19. 4 337340 Page 14 Kent Homechoice Scheme User Guide Information Points Address and contact times Free internet Reference copy Staff as sistance Person alised Grain Library The Chapel Chapel Road Grain Rochester Kent ME3 OBZ Phone 01634 338727 Tuesday 9am 1pm Thursday 2pm 6pm Friday 2pm 6pm Saturday 10am 4pm access freesheet Hoo Library Rochester Church Street Hoo Rochester Kent ME3 9AL Phone tax 01634 250640 Monday 9am 6pm Tuesday 2pm 6pm Thursday 2pm 6pm Friday 9am 6pm Saturday 10am 4pm Lordswood Library Kestrel Road Lordswood Chatham Kent ME5 8TH Phone 01634 862096 Monday 9am 5pm Tuesday 2pm 5pm Thursday 9am 5pm Friday 9am 5pm Saturday 10am 4pm MHS Express 115 High Street Chatham Kent ME4 4DH Tel 0845 1133000 Monday to Saturday 8 30am to 5 00pm MHS Homes Broadside Leviathan Way Chatham Maritime Chatham Kent ME4 4LL Tel 0845 113 3000 Opening Hours Monday to Friday 8 00am to 5 00pm Rainham Contact Point 1 3 Station Road Rainham Kent ME8 7RS Monday Tuesday Thursday 9am 5pm Wednesday 9am 7 30pm Friday 9am 5pm Saturday 9am 1pm Rochester Library Rochester Library Eastgate Rochester Kent ME1 1EW Monday to Friday 9am 5pm Saturday 10am 1pm Rochester Library opening hours differ Please phone
20. 5 00pm Mon Fri 0345 8500500 No Yes Yes No Ramsgate District Office 14 York Street Ramsgate Kent CT11 9DS Monday to Friday 8 45am 12 30pm Phone 01843 577000 No Yes Yes No Surestart Millmead Childrens Centre Dane Valley Road Margate CT9 3RU Mon to Fri 8am to 5pm Phone 01843 280555 Fax 01843 280666 No Yes Yes No Thanet Gateway Plus Cecil Square Margate Kent CT9 1XZ Weekdays 9am 6pm Thurdays till 8pm and Saturday 9am 5pm Phone 01843 577000 Yes Yes Yes Yes Westgate Library Borough Green Library Minster Road Westgate Kent CT8 8BP Mondays 9am 50m Tuesday 9am 6pm Wednesday 9am 50m Thursday Closed Friday 9am 6pm Saturdays 10am 2pm Phone 01843 831017 Tonbridge amp Malling Borough Council High Street Borough Green Kent TN15 8BJ Monday Tuesday Thursday Friday 9 00am to 18 00pm Saturday 10 00am to 14 00pm Tel 01732 884404 Yes Yes Yes Yes Yes No East Peckham Library Hadlow Library 3 Pound Road East Peckham Kent TN12 5AU Tuesday 10 00am to 13 00pm and 14 00am to 17 00pm Thursday and Friday 14 00am to 18 00pm Saturday 9 30 am to 13 00 pm Tel 01622 871050 School Lane Hadlow Kent TN11 OEH Tuesday 9 00am to 13 00pm Thursday 9 00am to 13 00pm and 14 00am to 18 00pm Saturday 10 00am to 14 00pm Tel 01732 851794 Yes Yes Yes Yes Hildenborough Lib
21. 6 00pm Faversham Library Sat 9 00am 5 00pm p Yes Yes No No Phone 01795 532448 Worcester Close Minster in Sheppey Sheerness Kent Minster in Nets one Sheppey Mon Tues Wed and Fri 9 00am 6 00pm Yes Yes No No Sat 10 00am 2 00pm Phone 01795 872363 Railway Terrace Queenborough Sheppey Queenborough SEDEME TAT Library Mon Wed and Fri 2 00pm 5 00pm Yes Yes No No Tues and Thurs 9 00am 12 noon Sat 10 00am 2pm Phone 01795 663695 Russell Street Sheerness Kent ME12 1PL i Mon to Fri 9 00am 6 00pm Sheerness Library Sat 9 00am 5 00pm p Yes Yes No No Phone 01795 662618 Central Avenue Sittingbourne Kent ME10 4AH Sittingbourne Mon Tue Wed Fri 9 00am to 6 00pm Ves Ves No No Library Thur 9 00am to 8 00pm Sat 9 00am to 5 00pm Phone 01795 476545 Swale Borough Alexander Centre Preston Street Faversham Kent Council ME13 8NY Mon to Thur 8 45am 5 00pm Yes Yes Yes No Faversham Fri 8 45am 4 30pm Phone 01795 417622 Swale House East Street Sittingbourne Swale Borough Kent ME10 3HT Council Mon to Thur 8 45am 5 00pm Yes Yes Yes Yes Sittingbourne Fri 8 45am 4 30pm Phone 01795 417622 Swale Borough Trinity Road Sheerness Kent ME12 2PG Council Mon to Thur 8 45am 5 00pm Fri 8 45am 4 30pm Yes Yes Yes No Sheerness Phone 01795 417622 131 London Road Teynham Kent ME 9 9QJ Mon and Wed 2 00pm 5 00pm Teynham Library Tues and Thurs 9 30am 12 noon Yes Yes No No Sat 10 00
22. C12345 4 You should now enter the advert reference number of your first bid followed ABC 12345 654 immediately by the hash mark If you have finished bidding then send If not keep following the instructions below 5 You should now enter the advert reference number of your second bid followed ABC 12345 6054 791 immediately by the hash mark If you have finished bidding then send If not keep following the instructions below 6 You should now enter the advert reference number of your third bid followed ABC12345 654 791 555 immediately by the hash mark 7 When you have entered all your bids send or Deon arc ok your text message bid 8 The number to send your bid to is 07781 472 726 Most mobile phone companies charge SMS text messages at around 10p per text To add numbers to the message keep pressing the keys until you get to the digit and select On most mobile phones to find the hash mark first press the star key then select the hash mark You can enter your bids in both upper and lower case Check your Homechoice number and bids are correct before sending Ordering more bid coupons by text message You can also order more coupons by sending a text message to the same text number but the message needs to be your Homechoice number immediately followed by the hash mark and then the word coupon ABC 12345 coupon ir www kenthomechoice org uk Page 23 Bidding by coupon Your coupon has
23. Homechoice www kenthomechoice org uk Issue 08 May 2010 y Kent lt Ashford Canterbury Dartford Dover Gravesham Maidstone Medway Sevenoaks Shepway Swale Thanet Tonbridge and Malling Tunbridge Wells YOUR HOME YOUR CHOICE Contents PAGE 2 Equal and fair access to Kent Homechoice PAGE 3 Welcome to the Kent Homechoice user guide PAGE 4 5 How Kent Homechoice works PAGE 6 Assessing your housing need PAGE 7 8 Contact details PAGE 9 10 Housing association partners PAGE 11 19 Information outlets PAGE 20 Bidding on the Internet PAGE 21 Bidding by digital TV PAGE 22 Bidding by telephone PAGE 23 Bidding by text message PAGE 24 Bidding by coupon PAGE 25 Adverts PAGE 26 Feedback PAGE 27 Your housing options We can make information available In large print On audio In different languages If you have any other requirements please contact the council for the area that you are registered in Look on the website www ashford gov uk www canterbury gov uk www dartford gov uk www dover gov uk www gravesham gov uk www kenthomechoice org uk www maidstone gov uk www medway gov uk www sevenoaks gov uk www shepway gov uk www swale gov uk www thanet gov uk www tmbc gov uk www tunbridgewells gov uk The Scheme User Guide is a publication of Locata Housing POWERED BY Services Ltd Editorials photos and illustrations can only be 7
24. S l Monday amp Thursday 1 15pm to 6pm Tuesday 9am as time J Lenham Library l Yes No customer to 1 30pm amp Saturday 10am to 2pm permits Orve Phone 01622 859140 oe sheet Egremont Road Bearsted Maidstone ME158LH silica Madingford Monday to Wednesday amp Friday 9am to 69m amp as time nee Yes No customer Library Saturday 10am to 2pm permits one Phone 01622 730631 PP sheet Maidstone Day 15 Knightrider Street Maidstone Kent ME15 6LP mitoak anivtodi Centre Open Monday to Thursday 8 30am to 1 30pm amp Friday ents of MDC Yes ents of MDC No 8 00am to 12 00am Tel 01622 674064 King Street Maidstone Kent ME15 6JQ Maidstone Open Monday to Friday 8 30am to 5 30pm except Gateway Thursday where the Gateway is open till 7om Saturday ues ne ac es 9am to 1pm Tel 01622 6022440 Maidstone 1 Northumberland Court Northumberland Road Housing Trust Maidstone ME 15 7LW Open Monday to Thursday No vas Ves No Shepway Housing 8 30am to 5 00pm amp Friday 8 30am to 4 30pm Tel Office 0800 923 2700 Maidstone St Leonard s Road Allington Maidstone ME16 OLS ee Housing Trust Open Monday to Thursday 8 30am to 5pm amp Friday No Yes aa No Whatman House 8 30am to 4 30pm Tel 0800 923 2700 Peeing standard St Faith s Street Maidstone ME14 1LH Monday to charge to Maidstone Library Friday 9am to 69m amp Saturday 9am to 5pm Phone Yes No ne customer 01622 752344 pelts 10p per sheet High Street Marden TN12 9DP aa Marden Library en
25. am 2 00pm Phone 01795 521674 Thanet District Council Manston Road Ramsgate Kent CT12 6NT The Beacon Monday to Friday 9am 5pm No Yes Yes No Phone 01843 855200 Alpha Road Birchington Kent CT7 9EG Weekdays Birchington Library 9am 6pm closed all day Wednesday Saturdays Ves Ves Ves No 10am 2pm Phone 01843 841883 Broadstairs amp St Pierremont Hall Broadstairs Kent CT 10 1JX Peters Town Mondays to Fridays 9am 2pm Yes Yes Yes No Clerks Office Phone 01843 868718 www kenthomechoice org uk Page 17 Person alised freesheet Free internet access Staff as sistance Reference copy Information Points Address and contact times Citizens Advice Bureau The Old Town Hall Market Street Margate CT9 1EU Monday to Friday 9 30 12 30 Phone 01843 225973 Advice Line 01843 232666 Appointments Line No Yes Yes No Connexions Paragon House Albert Street Ramsgate Monday to Friday 10am 7pm Tues Thurs amp Fri 9am 5pm Wed 10am 5pm Phone 01843 593395 This is a young persons service Yes Yes Yes No Minster Library and Neighbourhood Centre 4a Monkton Road Minster Kent CT12 4EA Mondays 2pm 6pm Tuesday 9 30am 1pm then 2pm 6pm Wednesday closed Thursday 9 30am 1pm then 2pm Friday 9 30am 6pm Saturdays 9 30am 1pm Phone 01843 8211442 Yes Yes Yes No Orbit South Foy House 27 29 High Street Margate 9 00am
26. are registered with more than one local authority you will need to pay the charges for each area is ha es oe bd The paper used to produce this freesheet is Wood Free which means it s made from off cuts scrap from the paper mills and a mixture of wheat rice cotton bananas and sugar cane Below is a link to tell you more about it if you are interested Qe www rainforestinfo org au good_ wood wfr_papr htm
27. ay Mai aay To tO pm Yes No ume customer Friday 9am to 1 30pm amp Saturday 10am to 2pm permits Coor Phone 01622 813619 aa sheet Parkwood Plus 4 Parkwood Parade Parkwood ME 15 9HL Open Healthy Monday to Friday 9 30pm to 4 30pm amp Saturday No Yes Yes No Living Centre 10am to 1pm Tel 01622 691177 17 Northumberland Court Shepway ME15 7LW Monday 2pm to 5pm Tuesday and Thursday 9am to Shepway Library Spm Saturday 10am to 2pm Yes Yes Yes Yes Telephone 01622 751488 The Parade Hig Street Staplehurst TN12 OLA Yes staff Staplehurst Library oe ee ey Yes Yes Yes time permit Friday 9am to 6pm amp Saturday 10am to 2pm ting Phone 01580 891929 High Street Yalding ME18 6HU Printing 10p Yalding Library Monday amp Thursday 2pm to 5pm Wednesday Ves Ves Ves per 9 30am to 12pm amp Saturday 10am to 2pm Phone ee 01622 817735 You can obtain a printed freesheet at the following locations in Medway Chatham Contact Point Riverside One Dock Road Chatham Kent ME4 4SL Monday to Thursday 8 30am 5 15pm Friday 8 30am 4 45pm Phone 01634 334433 Cuxton Library Bush Road Cuxton Rochester Kent ME2 1EY Phone 01634 337340 Tuesday 9am 1pm Thursday 2pm 6pm Friday 2pm 6pm Saturday 10am 4pm Gillingham Library Gillingham Library High Street Gillingham Kent ME7 1BG Monday Wednesday Thursday Friday 9am 5pm Tuesday 10am 5pm Saturday 9am 1pm Phone 0163
28. ch is 8 30am 3 30pm Phone 0800 633 5656 5 Roman Square Sittingbourne Kent ME10 4BJ Mon 8 00am 6 00pm AmicusHorizon Tue Thur and Fri 8 30am 5 00pm Sittingbourne Wed 8 30 am 4 00pm except the first Wed of the month which is 8 30am 3 30pm Phone 0800 633 5656 Yes Shepway Housing Centre Wood Avenue Library AmicusHorizon Faversham AmicusHorizon Sheerness Yes Yes Yes Yes Page 16 Kent Homechoice Scheme User Guide Information Points Address and contact times Free internet access Reference copy Staff as sistance Person alised freesheet Village Hall Boughton under Blean Boughton under Kent ME13 9JF ve Ves No No Blean Library Tues 10 00am 1 00pm and 2 00pm 5 00pm Fri 2 00pm 6 00pm Phone 01227 751860 Citizens Advice 43 Stone Street Faversham Kent ME13 8PH Bureau Mon Wed and Fri 10am 2 30pm No Yes No No Faversham Phone 0844 499 4125 24 7 Giicare Advie Hope Street Centre Hope Street Bureau sneemess METZ IQR No Yes No No ch ern ss Mon and Wed 10am 2pm Phone 0844 499 4124 24 7 Citizens Advice 17 Station Street Sittingbourne Kent ME10 3DU Bureau Mon Tue Wed and Fri 10 00am 12 30pm No Yes No No Sittingbourne Phone 0844 499 4124 24 7 Newton Road Faversham Kent ME13 8DY i Mon to Fri 9 00am
29. ells TN1 2AB 01892 526121 Monday Tuesday Wednesday Friday 9am 5 pm Thursday 9 am 6 30pm Saturday 10am 4pm Contact details of our partner housing associations Accent Peerless Ltd Suite 7 Invicta Business Centre Orbital Park Ashford Kent TN24 OHB Phone 01233 500 113 Phone 01444 415 562 Amicus Horizon Ltd PO Box 322 Sittingbourne ME9 8PQ Phone 0800 121 6060 contactus amicushorizon org uk English Rural Housing Association 9 Graphite Square Vauxhall Walk London SE11 5EE Phone 020 7820 7930 info englishrural org uk Golding Homes formerly trading as Maidstone Housing Trust Ltd Whatman House St Leonard s Road Allington Maidstone ME16 OLS Phone 0800 923 2700 Hyde Housing Association Ltd Suite 3 Orchard House Orchard Street Canterbury CT2 8AP Phone 0800 389 3598 kent lettings hyde housing co uk mhs homes Broadside Leviathan Way Chatham Maritime Chatham Kent ME4 4LL Tel 0845 113 3000 Orbit South Housing Association Foy House 27 29 High Street Margate CT9 1DL Phone to 0800 6781221 info orbit org uk Riverside Regus House Victory Way Crossways Dartford DA2 6QD Phone 01322 322029 01322 322040 enquires riverside org uk Sanctuary Housing South East Regional Office Collier House Mead Lane Hertford SG13 7UZ Phone 0800 781 4755 southeast sanctuary housing co uk Town amp Country Housing Group Monson House Monson Way Tunbridge Wells
30. from the list after making further eligibility checks Following these checks if your name is still at the top of the priority list you will be invited to view the property If you refuse the next person who is eligible on the list will be offered the home You may not automatically be penalised for refusing properties you have chosen Your council will advise you if any action will be taken because you have refused a property Some landlords invite more than one applicant to view their properties at the same time although the property is always offered first to the applicant with the highest priority If you are top of more than one list the landlord will decide which property to offer you after contacting you and the other properties will be offered elsewhere If you receive an offer to view but you do not wish to or are unable to attend you must contact the landlord immediately Step 5 Feedback It is not possible to notify you individually when your bids have been unsuccessful but you can get this information from the website see bidding history after you have logged in digital TV or a personalised freesheet All properties that have been advertised will be listed once they have been let This tells you how many people bid for each property as well as the points band of the successful bidder www kenthomechoice org uk Page 5 Assessing your housing need Kent Homechoice s aim is to try and house
31. gh Street Snodland Kent ME6 5DA Tuesday to Friday 9 00am to 18 00pm Snodland Library Saturday 10 00am to 14 00pm Yes Yes TMBC surgery Friday 9 00am to 12 30pm Tel 01634 243776 22 24 High Street West Malling Kent ME19 6QR Tuesday to Friday 9 00am to 18 00pm Yes Yes Saturday 10 00am to 14 00am Tel 01732 842504 Tunbridge Wells Borough Council Carriers Road Cranbrook TN17 3JT Cranbrook Library Open Tuesday to Friday 9 00am 6 00pm Saturday Yes Yes Yes No 9 30am 4 00pm Phone 01580 712463 8 Grosvenor Road Royal Tunbridge Wells TN1 2AB Phone 01892 526121 Rye Road Hawkhurst Cranbrook TN18 4EY Open Tuesday 10 00am 1 00pm 2 00pm 6 00pm Hawkhurst Library Thursday 10 00am 1 00pm 2 00pm 5 00pm Yes Yes Yes No Friday 10 00am 1 00pm 2 00pm 6 00pm Saturday 9 30am 12 30pm Phone 01580 752064 9 Commercial Road Paddock Wood Tonbridge Paddock Wood TN12 6EN Open Tuesday to Friday 9 00am 6 00pm Yes Yes Yes Yes Tonbridge amp Malling Borough Council Tonbridge Castle Tonbridge North Library West Malling Library Gateway Yes Yes Yes Yes Library Saturday 10 00am 2 00pm Nes i K me Phone 01892 832006 The Hop House Henwood Green Road Pembury Pembury Library ee WER TA a Yes Yes Yes No Open Tuesday to Friday 9 00am 6 00pm Saturday 10 00am 2 00pm Phone 01892 822278 High Street Rusthall Tunbridge Wells TN4 8RZ Open Tuesday 9 00am 6 00pm Rustha
32. idge Wells Borough Council Page 8 Kent Homechoice Scheme User Guide Address Housing Needs Team Shepway District Council Shepway Housing Centre 3 5 Shorncliffe Road Folkestone Kent CT20 2SQ _ Phone Email Opening hours 01303 853700 housing needs shepway gov uk Monday Friday 8 30am 5pm Housing Options Team Swale Borough Council Swale House East Street Sittingbourne Kent ME10 3HT 01795 417622 housingoptions swale gov uk Monday Thursday 8 45am 5pm Friday 8 45am 4 30om Housing Options Team Cecil Street Margate Kent CT9 1XZ Housing Team Tonbridge amp Malling Borough Council Gibson Building Gibson Drive Kings Hill West Malling Kent ME19 4LZ 01843 577277 Monday Thursday 8 45am 5 30pm Friday 8 45am 5 00om 01732 876067 SMS text 07781 482959 housing thanet gov uk housing services tmbc gov uk Monday Wednesday 9 00am 6 00pm Thursday 9 00am 8 00pm Friday 9 00am 6 00pm Saturday 9 00am 5 00pm Kings Hill Offices open from Monday Friday 8 30am 5 00pm Housing Team Tonbridge amp Malling Borough Council Tonbridge Castle Castle Street Tonbridge Kent TN9 1BG Tonbridge Castle Offices open from Monday Friday 8 30am 4 30pm Housing Needs Team Tunbridge Wells Borough Council Town Hall Royal Tunbridge Wells TN1 1RS Or drop in to the Gateway at 8 Grosvenor Road Royal Tunbridge W
33. ledale Road Dartford Kent DA2 6JZ Fleetdown Library Prone 01322 225546 Yes Yes Yes No London Road Greenhithe Kent DAY 9EJ Greenhithe Library Phone 01322 333381 Yes Yes Yes No 49 Main Road Longfield DA3 7QT Phone 01474 706507 Longfield Library Tuesday and Friday 1 00pm to 6 00pm Wednesday Yes Yes Yes No and Thursday 9 00am to 1 00pm Saturday 10 00am to 2 00pm Summerhouse Drive Bexley DA5 2EE Summerhouse Monday Wednesday and Sunday Closed Drive Library Tuesday and Thursday 9 00am to 6 00pm Yes Yes Yes No Friday 2 00pm to 6 00pm Saturday 10 00am to 2 00pm Phone 01322 527604 Main Road Sutton at Hone Dartford DA4 9HS Monday and Friday 10 00am to 6 00pm Tuesday a and Saturday 10 00am to 2 00pm Yes Yes Yes No Wednesday Thursday and Sunday Closed Phone 01322 863683 Swanscombe Town The Grove Swanscombe Kent DA10 OGA Phone Council 01322 343064 No No No No Offices Monday to Friday 9am to 1pm on ote Temple Hill Dartford Kent DA1 5HX Temple Hill Library ero 01322 226013 Yes Yes Yes No Wardona Court Ames Road Swanscombe Kent DA10 OHD No No No No Dover District Council Aylesham Area Boulevard Courriers Aylesham CT3 3DT Will be Office Open Monday 9 00am to 12 30pm and No printed on Yes Yes 1 30pm to 4 30pm Phone 01304 840100 site Aylesham Community Centre Ackholt Road Aylesham CT3 3AJ Ye Drony Aylesham Library Open Tuesday Thursday Friday 9 30am to 5 00pm Yes Yes pre cook No Wednesday 9 30am to
34. ll Library Closed Wednesday Thursday 9 00am 1 00pm Friday Yes Yes Yes No 9 00am 6 00pm Saturday 10 00am 2 00pm Phone 01892 521667 TN2 Community Centre Lakeside Greggs Wood Road Tunbridge Wells TN2 3LZ Sherwood Library Open Tuesday amp Wednesday 9 00am 5 00pm Yes Yes Yes No Closed Thursday Friday 9 00am 5 00pm Saturday 9 00am 1 00pm Phone 01892 537639 Showfields Road Tunbridge Wells TN2 5PR Open Tuesday 9 00am 5 00pm Snowenetds HoTary Closed Wednesday Thursday amp Friday 9 00am 5 00pm ee cs i ne Saturday 10 00am 2 00pm Phone 01892 532620 Yew Tree Road Tunbridge Wells TN4 OBA Southborough Open Monday to Wednesday 9 00am 6 00pm ae vac Ves No Library Closed Thursday Friday 9 00am 6 00pm Saturday 9 30am 4 00pm Phone 01892 529808 Mount Pleasant Road Tunbridge Wells TN1 1NS Open Sunday 10 00am 4 00pm Monday to Wednesday 9 00am 6 00pm Yes Yes Yes No Thursday 9 00am 8 00pm Friday 9 00am 6 00pm Saturday 9 00am 5 00pm Phone 01892 522352 Tunbridge Wells Library www kenthomechoice org uk Page 19 Bidding You can see the two weekly Kent Homechoice property list on line at www kenthomechoice org uk website as well as bid online Free internet access is available at most of the the locations in the property outlets section If you need help to find and use the website please ask at these locations Bidding via the website Ac
35. ll be offered to the next suitable bidder Feedback We will publish the results of previous bidding cycles This will include how many people bid for each property the band or points the successful bidder was in and their relevant date www kenthomechoice org uk Page 3 How Kent Homechoice works There are five steps for you to follow in order to choose your new home Step 1 Membership You are automatically a member of Kent Homechoice if you are registered on the council s housing register If you are not registered for housing you can contact your council for an application form You can only bid for properties in the area that you are registered in If you need more information about whether you are eligible please contact the Housing Options Team at your council Step 2 Registration Once your completed application has been assessed and you have been included on the housing register we will write to you Some of the councils operate a points scheme and others a banding scheme to assess priority We will tell you what band points you are in the size of property you are eligible for and your unique Kent Homechoice number You will also be sent a User Guide If there are any changes to your household accommodation or personal circumstances you must contact the Housing Options Team at your council You may have to complete another form and provide us with evidence It is very important that we k
36. n bid in 6 ways 1 On the internet Go to www kenthomechoice org uk and log on with your unique Kent Homechoice number and your date of birth Follow the instructions on screen 2 By digital TV Bid through an interactive digital television or a web enabled mobile phone See page 21 for more details 3 By telephone Call 0906 294 0020 and follow the instructions See page 22 about bidding by telephone Calls cost 25p minute Calls will normally take less than 1 minute 4 By coupon When you are first registered we will send blank coupons with your registration pack Your coupons have your name and Kent Homechoice number printed on them This number is unique to you so no one else can use your coupons See page 24 about how to complete your coupons To request more coupons simply tick the box on the coupon when you send it back or contact your council and ask for more coupons They will be posted to you It will be at the risk of the bidder to get the coupon posted in good time to arrive before bidding closes 5 By text message 07781 472 726 see page 23 about bidding by text 6 In person at the council offices Gateway You can find the office contact details of the partnership In the contacts section of the scheme user guide Step 4 Offer At the end of the bidding period all bids for homes are put in priority order to produce a list of eligible applicants for each property The landlord of each property offers
37. now any changes as it may alter your priority or the type of property you are eligible for Step 3 Bidding You can bid for up to three homes each fortnight You should only bid for homes you are eligible for Homes are advertised on the website www kenthomechoice org uk on digital TV and on personalised freesheets You will be able to bid from 9 00am Monday to 12 noon the following Monday Your bids must reach us by Monday at 12 noon to be considered You can bid on the web or digital TV from the previous Friday The adverts give you information about each property available for letting and a photograph will be included Once your completed application has been assessed and you have been included on the housing register we will write to you Some Page 4 Kent Homechoice Scheme User Guide 7 of the councils operate a points scheme and others a banding scheme to assess priority We will tell you what band you are in or points you have been awarded the size of property you are eligible for and your unique Kent Homechoice number You will also be sent a User Guide If there are any changes to your household accommodation or personal circumstances you must contact the Housing Options Team at your council You may have to complete another form and provide evidence It is very important that they know any changes as it may alter your priority or the type of property you are eligible for Step 3 Bidding Continued You ca
38. nstraints a Swanley Library London Road Swanley Kent BR8 ee Uae burni Sevenoaks District 7AE Open Monday to Thursday 9 30am 5 30pm n Yes Yes limited with be 10p per Council Friday 9 30am 6 00pm amp Saturday 9 00am Staff time sheet charge 4 00pm Phone 01322 662570 constraints www kenthomechoice org uk Page 15 Person alised freesheet Free Reference Staff as sistance Information Points Address and contact times internet 3 copy access 101 London Road Sevenoaks Kent TN13 1AX West Kent Housing Open Monday to Friday 8 45am to 5 15pm except Association Friday when closes at 4 45pm Phone 01732 749433 Swanley Office Unit 38 39 Swanley Centre Nightingale Way Swanley BR8 7TQ Open Monday to Friday 8 45am to 5 15pm Yes Yes Yes Yes except Friday when closes at 4 45pm Phone 01732 749400 Gamecock Meadow London Road West Kingsdown Yes Yes Yes Yes West Kent Housing Association Kent TN15 6EL Open Tuesday 1 00pm 7 00pm ee b rT West Kingsdown Thursday 1 00pm 5 30pm NEDE e l l Yes Yes limited with be 10p per Library Friday 9 00am 1 30pm amp Saturday 10 00am 2 00pm Phone 01474 854623 London Road Westerham Kent TN16 1BD Open staff time sheet charge constraints Tuesday 9 00am 6 00pm Wednesday 9 00am ene Yes but Westerham Library ee 2 00am Opie nuley AOAN Yes Yes limited with A Saturday 9 0
39. omeseeker We may need to withdraw a property that has been advertised in Kent Homechoice This could happen for a variety of reasons for example the current tenant decided not to move the property needed unforeseen repairs or the landlord had to make an emergency letting outside of the scheme We will include this information in the feedback reports If this happens to a home you have bid for then we apologise for the inconvenience caused Page 26 Kent Homechoice Scheme User Guide ql Your housing options Kent Homechoice is a different way of letting homes owned by councils or housing associations It will not provide more homes but it will allow you to see what homes become empty and available for letting Most people will not get the opportunity to rent accommodation with a council or housing association There are many more people looking for homes than homes that become empty and available for letting Therefore you may need to consider alternative solutions to your housing difficulties Here are some alternative housing options you may wish to consider Mutual exchange Tenants of councils and housing associations may be able to swap their homes if they are secure or assured tenants This is called mutual exchange In mutual exchange two or more tenants exchange their homes and take on the terms of each other s tenancy If you are a tenant of a council or housing association please contact your landlord
40. ons Advance Housing and Support Regus House Victory Way Admirals Park Crossways Dartford Kent DA2 6QD Tel 01322 305312 housing advanceuk org Broomleigh Housing Association Maple House 157 159 Masons Hill Bromley Kent BR2 9HY Tel 020 8313 3310 customerservices broomleigh org uk Habinteg Housing Association Limited Holyer House 20 21 Red Lion Court London EC4A 3EB Phone 020 78228700 Hanover Housing Association Hanover Service Centre Nelson House Alington Road Eynesbury St Neots Cambridgeshire PE19 6RE Phone 01480 475069 hanoverservicecentre hanover org uk Housing 21 Leitrim House West Wing Little Preston Aylesford ME20 7NS Phone 0870 192 4000 Jewish Community HA Ltd Harmony Close Princes Park Avenue London NW11 OJJ Phone 020 8381 4901 lettings jcha org uk Presentation Housing Association 47 49 Durham Street Vauxhall London SE11 5JA Raglan Housing Association Imperial Building Victoria Road Horley Surrey RH6 7PZ Phone 0845 070 7772 Salvation Army Housing Association Customer Service Centre 33 35 Chorley New Road Bolton BL1 4QR Phone 0845 3000 008 General EnquiriesCSC saha org uk Page 10 Kent Homechoice Scheme User Guide Anchor Trust London and South East Regional Office Milestone Place 100 Bolton Road Bradford Yorkshire BD1 4DH Phone 08457 758595 enquiries housing anchor org uk Carr Gomm Area Office 2 Roman Road Faversham Kent ME13 8PZ Phone 0
41. p One Councils in Group Two Press 01 for Canterbury Press 01 for Shepway Press 02 for Thanet Press 02 for Tunbridge 2 You will hear Wells Press 03 for Ashford Press 03 for Dartford Press 04 for Sevenoaks Press 04 for Maidstone Press 05 for Swale Press 05 for Tonbridge amp Malling Press 06 for Dover Press 06 for Gravesham Press 07 for Medway 3 y Iih Thank you Please enter the number section of RA our reference number 4 You should now enter the numerical part of Thank you Please enter the day number of your your Homechoice number only Once you have birth date entered the correct number you will hear 5 You should now enter the day number of your date of birth Please remember to put the leading zero 0 in if it is a single number For Thank you Please enter the property reference example if your date of birth is 16 04 1970 number for your first bid type in 16 If your date of birth is 08 01 1958 type in 08 Once you have entered the correct number you will hear 6 Enter the three digits of the property reference Thank you If you would like to add an number Once you have entered the correct additional bid press one or press two to number you will hear complete your bids Thank you Please enter the property reference 7 If you have pressed one you will hear number for your second bid or press the star key to complete your bidding 8 Enter the three digits of the second
42. property Thank you If you would like to add an reference number Once you have entered the additional bid press one or press the star key to correct number you will hear complete your bidding Thank you Please enter the property reference 9 If you have pressed one you will hear number for your third bid or press the star key to complete your bidding 10 You can make another bid if you decide to delete one but your total number of bids can not exceed 3 If you made errors with your Homechoice number you may hear some of the instructions below 11 If you have made an error with your I m sorry the reference number you have Homechoice number you will hear entered is not recognised Please try again 12 Enter your Homechoice number again making sure that you are only entering the I m sorry the reference number you have number part of your reference number If entered is not found Please check with your Thank you for bidding you get your Homechoice number wrong a council or housing association and call again second time you will hear Page 22 Kent Homechoice Scheme User Guide i Bidding CONTINUED Bidding by text message Most mobile phone companies will charge you around 10p to send an SMS text message Action Example 1 To begin making your bids 2 Enter in your Homechoice number via the keys ABC 12345 3 Then followed immediately by the hash mark AB
43. rary Riding Lane Hildenborough Kent TN11 9HX Monday 9 00am to 17 00pm Tuesday 14 00pm to 18 00pm Thursday 9 00am to 13 00 pm and14 00pm to 17 00pm Saturday 10 00am to 14 00pm Tel 01732 838729 Yes Yes Larkfield Library Martin Square Larkfield Aylesford ME20 6QW Monday Tuesday Thursday Friday 9 00am to 18 00pm Saturday 10 00am to 16 00pm TMBC surgeries Monday and Tuesday 9 00am to 12 30 and 13 00pm to 16 00pm Tel 01732 842339 Yes Yes Tonbridge Library Avebury Avenue Tonbridge Kent TN9 1TG Monday Tuesday Wednesday Friday 9 00 am to 18 00 pm Thursday 9 00 am to 20 00 pm Saturday 9 00 am to 17 00 pm Tel 01732 352754 Yes Yes Page 18 Kent Homechoice Scheme User Guide Person alised freesheet Free Address and contact times internet access Reference Staff as copy sistance Information Points Tonbridge amp Malling Gibson Drive Kings Hill West Malling Borough Council Kent ME19 4LZ Gibson Building Monday to Friday 8 30 am to 17 00 pm Kings Hill Phone 01732 876067 Castle Street Tonbridge Kent TN9 1BG Monday to Friday 8 30am to 16 30pm Saturday 9 00am to 16 00pm Yes Yes Yes Yes Sunday 10 00am to 16 00pm Tel 01732 876067 5 York Parade Tonbridge Kent TN10 3NP Tuesday 9 00am to 18 00pm Thursday 9 00am to 17 00pm Yes Yes Friday 9 00am to 13 00pm Saturday 10 00am to 14 00pm Tel 01732 351918 15 17 Hi
44. rder more coupons online E Kent Homechoice Coupon i Q Enter freesheet date a i ee D D M MLY LY Tick this box if you need more coupons sent to you i Bi LI L E E L X E E E E OOO O O K OUOU LI OOOO OO X OU LI 1 2 3 4 5 6 7 8 9 O Q N Q w HOOUROOOOUOO w UIKOUOUOUOUUUOUO OOOO OOU L R HMOOUUOUNOUOO w OOOO OUULI OOOO O OUOU LI Page 24 Kent Homechoice Scheme User Guide i Adverts This is an example of an advert one bedroom bungalow Location Suffolk Road Spring Lane Canterbury Landlord Canterbury City Council Rent 70 84 Service charge 31 22 per week ws ee i Number of bedrooms in the property Property designed for people this age or above use a wheelchair some of the day Families Lc Local Connection Village vt RR ea Al wri ILG l o Number of people the property is suitable for le LJ 2 3 4 Floor level of property if flat or maisonette 5 Mobility Level 1 Suitable for wheelchair user indoors and outdoors Mobility Level 2 Suitable for people who cannot manage steps or stairs and may Mobility Level 3 Suitable for people only able to manage 1 or 2 steps or stairs H T Homeseeker Transfer Transfer H Homeseeker ref no 882 ha Features gas central heating double glazing step up to front door lifeline private rear garden Close to row of local shops and regular mini link
45. tion 1 To begin making your bids via the web go to 2 You will need to Login to access the member pages so at the homepage you will need to find the Login button At the Login page you will need to enter the following information At the Members page you will need to 5 You will see a list of the properties that you are able to make a bid on 6 When the advert is open J When the bid is placed 8 To place more bids up to three in total 9 If you want to change any of your bids placed in the bids area 10 If you have deleted a bid then you can enter more bids Example www kenthomechoice org uk Click on the Login button located at the top right of the screen Application Area CANT Homechoice Number 999999 Date of Birth 16 Apr 1960 Click on the Make a Bid link at the top of the four options available Click the View Advert link on one of the entries in the list and the advert will open for you to look at There is also Bid link if you want to bid on the property from here You can click on the Bid link at the top of the advert to place a bid or you can close the advert if you do not The property entry will move to your bids area above the property list You can click the View Advert link if you want to remind yourself of the advert You can repeat actions 5 6 and 7 until you have placed all of your bids Now you can either log out or continue looking around the website There is a Delete
46. ue Gravesend DA12 5HY AnS Open Monday Tuesday Thursda Neighbourhood p y y y No Yes Yes No Office Friday 9am to 1pm and 2pm to 4 pm Wednesday 9am to 1pm Phone 01474 33 76 42 Lawrence Square 27 Lawrance Square Haynes Road Northfleet Neighbourhood DA11 7HW Open Monday to Friday 9am to 12 30am No Yes Yes No Office Phone 01474 74 45 22 Wrotham Road Meopham DA13 OAH Meopham Library Open Monday Tuesday Thursday Friday 9am to 6pm Yes Yes No No Saturday 9am to 1pm Phone 01474 814636 Maidstone Borough Council at standard Springfield Maidstone ME 14 2LH charge to as time County Central Open Monday to Friday 9am to 9pm amp Saturday Yes No customer Bray 9am to 5pm Phone 01622 696511 e Enie 10p per sheet Heath Road Coxheath Maidstone ME17 4EH p Coxheath Library Open Monday to Tuesday amp Thursday to Friday 9am Ves No as time SUIE to 6pm amp Saturday 9am to 2pm permits Opper Phone 01622 744130 i sheet King s Road Headcorn TN27 9QT a l Open Tuesday to Thursday 1 15pm to 6pm as time J Headcorn Library l Yes No customer Friday 9am to 1 30pm amp Saturday 10am to 2pm permits tom per Phone 017622 890566 ae www kenthomechoice org uk Page 13 Information a Reference Staff as Person Points Address and contact times internet copy TE alised access i freesheet 11 The Limes The Square Lenham ME17 2PQ
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