YOUR HOME NORTHAMPTON USER GUIDE
Contents
1. YOUR HOME NORTHAMPTON USER GUIDE Contents Welcome to Your Home Northampton Priority Bands Emergency Band Band A Urgent Need Band A Urgent Need Continued Band B Moderate Need Reduced Priority Band Property Size Table Bidding Cycles Property Adverts And Symbols Bidding on the Internet Step 1 Signing Up Step 2 Logging In Step 3 Bidding For A Property Making Further Bids My Details Searching For Properties Recent Lets Frequently Asked Questions Our Housing Association Partners Translations Welcome to Your Home Northampton Choice Based Lettings is the way that Northampton Borough Council let council housing association and private landlord properties to customers on the housing register It allows you to choose where you want to live in Northampton by selecting the properties that you are interested in from the selection that you qualify for The letter that was sent to you when you were accepted onto the housing register advised you of your housing reference number the priority band that you have been allocated and the size properties that you will be eligible to be considered for If you have been placed into Band B we would strongly recommend that you consider other housing options as the demand for accommodation Is extremely high and we cannot guarantee that every applicant who is accepted onto the housing register will be offered a property Priority Bands Emergency Band Appl2. Leicester Housing Association Aldwyck Housing Metropolitan Housing Assocation Bedfordshire Pilgrims Housing Midland Heart Association Derwent Living East Midlands Housing Association Nottingham Community Housing Association Genesis Housing Association Orbit Heart Of England Guinness Midsummer Housing sanctuary Housing Association Association Home Group Hyde Housing Viridian Housing Association Jephson Housing aes HM Government WHSTLECN HOUSING CHEAIS When somebody with a council or housing association home rents it out without permission or obtains a home through providing false information they are guilty of housing fraud They are using up valuable housing spaces and depriving families and vulnerable people on the waiting list It s not fair If you suspect someone of unlawfully sub letting call us on 01604 83 73 20 or email us at reportfraud northampton gov uk Your report will be treated in the strictest confidence and can be given anonymously PE NORTHAMPTON BOROUGH COUNCIL This information can be made available in other languages and formats upon request by contacting us on 0300 330 7000 POLISH Informacje te moga byc dostepne w roznych jezykach i roznym formacie poprzez skontaktowanie sie z nami 0300 330 7000 RUSSIAN OTa nH opma na uMeerca no npoce6e Ha npyrux sabikax n cbopMaTax noxanylcra oOpatutecb K Ham rio HoMepy 0300 330 7000 SOMALI Macluumaadkani waaxaad ku
3. Searching For Properties To view a list of all properties advertised in each bidding cycle select Property Search from the menu on the left hand side of the page The following page will be displayed y C3 NBC HOMECHOICE Propert x WS CA D asohoawebtest scripts cgiip exe VyService OETEST Ibsxmlpr p docid hc voids How to use this service Property search Previous results Sign up Log in Properties to Let Your Home Northampton Search Properties How to Search This listing shows all the properties that are available this week If you want to view all the available properties leave the choice as Any Please note you cannot apply for the properties shown here unless you Login To find out how to register please contact us on 0300 330 7000 or click here Na Of Bedrooms Any Property Type doy J Search 7 All properties that are in the current bidding cycle will be displayed Hecent Lets Details of all properties that have been let will be available to view by selecting Recent Lets from the menu on the left of the page The following page will be displayed Home Search all properties Eid for a property My Bids Recent Lets hay Details fly Application Logauwi Previous Results Cycle 28 2011 WC DE 05 2011 Search Frequently Asked Questions What is Bidding Bidding is the way t
4. are normally granted where applicants have a long term commitment for example married and unmarried couples or civil partners They will not be granted if one person is from abroad and ineligible A single tenancy will however be granted to the person who is eligible What Will Happen If Don t Place Bids On A Regular Basis We would encourage you to consider placing bids on any properties that you are eligible to bid on in all areas of the town as there is high demand for properties and it may not be possible for you to move to the areas that you like the most If you don t place any bids for a whole year your application will be cancelled A letter will be sent to you to confirm that this has been done NO ENTRY What Is Sheltered Housing Sheltered housing is a range of accommodation where tenancy related support is provided to tenants over the Pension Credit age or those who receive Disability Living Allowance or Person Independent Payment An assessment will be required to determine eligibility for this service The properties are flats and bungalows and some are grouped around a community room to enable residents to enjoy social activities All properties have an intercom system either hardwired lifeline or pendant to enable residents to summon assistance in an emergency Applicants are visited prior to being accepted for a property to ensure that sheltered housing can meet their support needs and that the appropriate lev
5. it 5 Reportit ee Feedback Home My Details My Application My Bids Bid for a property Logout Properties to Let Your Home Northampton The table below shows properties you have applied for on Your Home Northampton Year Period Choice Ref Advert Ref Street 2011 21 158028 214 st Johns Court 2011 20 158054 205 Crowthorp Road My Details To check the contact details that we currently hold for you select My Details from the menu on the left hand side of the page or click on check your personal details if you are on the Login page Logn x NBC HOMECHOICE My Det x V x 5 asohoawebtest scripts cgiip exe Vy Service OETEST ibs Search all properties 7 S property Y U R HOME Home Recent Lets My Details My Application Your Home Northampton Logout Title Firstname Surname Date of Birth Contact Details Telephone Number Mobile Number Work Number Email Address mlpr p docid hc perdet il A wo E r n um Properties to Let Miss Annie Apple 01 01 1980 Do you need to change any of your contact details Click here to update your contact details 2012 Northampton Borougt Follow us on If any of the details have recently changed click on Click here to update your contact details and complete the form that appears with the relevant information Phone Number Add Mobile Number Change 8 E mail Change
6. Non compliance with tenancy agreement or other unacceptable behaviour including committing or allowing to be committed acts of antisocial behaviour and damage to council property Income or capital above the thresholds Property not meeting the repair void standard required for a transfer applicant including the state of cleanliness or decoration Refusal of 3 reasonable offers within a 12 month period Property Size Table The following table shows the type of properties that you will be eligible to bid for This is in line with Housing Benefit eligibility rules Household Makeup Bedroom Assessment Single person Bedsit or 1 bedroom flati bedroom flat Couples and applicants who are pregnant includes 1 bedroom flat applicants who are pregnant and sharing with family Single pensioners or applicants who require ground 1 bedroom flat or floor accommodation bungalow Pensioner couples above the Pension Credit Age who 1 2 bedroom flat or require ground floor accommodation due to supported bungalow and proven medical reasons 1 child families 2 bedroom flat maisonette or house 2 child families of same sex or opposite sex if child 2 bedroom flat under 10 years of age maisonette or house Families with 2 children of same sex under 16 2 Bedroom flat maisonette or house 2 child families with children of opposite sex and over 3 bedroom flat the age of 10 maisonette or house 3 child families 3 bedroom flat maisonette or house 4 c
7. a homeless applicant but it is considered to have been suitable for the applicant s needs the offer will be subject to a statutory review If following the review it is decided that an offer was not suitable for the applicant we will select a suitable property that can be offered to the applicant This may be a property that is owned by a private landlord What Type Of Tenancy Will Be Offered Introductory Tenancies will be offered to all new council tenants for the first 12 months of their tenancy These types of tenancies can be extended for a further 6 months if a Notice of Extension has been served no later than 8 weeks before the tenancy would normally become a secure one After 12 months the tenancy may become a flexible or fixed term tenancy Other household groups including older people and households with a disabled person who meet the qualifying requirements of Mobility 1 or 2 on the housing register will be offered secure or assured tenancy at the end of the introductory period which they will be able to hold for their lifetime Secure Tenancies will be offered to Northampton Borough Council tenants tenants of other authorities or housing association tenants who are transferring and currently have secure tenancies Fixed Term Flexible Tenancies will be offered to the following tenants as 5 year fixed term flexible tenancies e families including a single parent family single or two person households Joint Tenancies
8. box will appear asking you whether you want Internet Explorer to remember your password Select whichever option you prefer x Do you want Intemet Explorer to remember this tJ password Intemet Explorer can remember this password so you dont have to type it again the next time you visit this page Dont offerto remember any more passwords The following page will then be displayed y Do you want Google Chrome to save your password Save password Never for this site q Home Search all properties Bid for a property My Bids Recent Lets My Details Properties to Let My Application Your Home Northampton Logout 3 Welcome back Annie Not you log out here You last logged into this site on 02 08 2013 at 15 37 55 Here you can bid for a property view current or previous bids check your personal details or contact us Please select from the options on the left the specific service you require at this time Selecting the Home option from the options on the left will always bring you back to this page 2012 Morthampton Borough Council Follow us on If you have forgotten your password click on Forgotten your password Step 3 Bidding For A Property Select Bid for a property from the menu on the left hand side of the page or click on bid for a property and you will be taken to a page that will display all of the properties that you are eligible to place bids on You will now be able to plac
9. cil tenancy you will be invited to attend a Tenancy and Money Advice Workshop to be given advice regarding how to manage your tenancy If you are offered a housing association tenancy you will receive a nomination letter from us to confirm this and the housing association will then contact you directly This does not however guarantee that the housing association will make the offer to you How Many Offers Will You Make To Me All applicants will be made 3 reasonable offers apart from those who have been accepted as homeless by the Housing Options Team Homeless applicants are made one reasonable offer of accommodation If an offer is not made to homeless applicants within the 6 bidding cycles a direct offer of a suitable property within the borough may be made This could be a property owned by a private landlord Applicants who are under occupying their current homes will have an unlimited time period to place bids in order to find alternative accommodation Direct offers may also be considered What Happens When I View A Property Up to 5 applicants may be invited to view a property at a time The applicant with the highest priority will then be given the opportunity to sign for the property If that applicant turns the property down it will be offered to the applicant with the next highest priority This process will be repeated until one of the applicants accepts the property Why Has My Offer Been Withdrawn Offers will be
10. e bids on up to 3 council or housing association properties and any of the properties owned by a private landlord Ej Apply for it iB Pay for it B Report it Se Feedback Horne Search all properties Bid far a property My Bids Recent Lets hy Details ae Properties to Let My Application Lagout Tour Hame hartlramgto YOU are eligible Tor 1 properties WHAT TO DO You may bid for up to up ta 3 cauncir and housing association homes There are no limits on mme number of properties owned by private landlords you can bid for To make your selection place a tick in the Interested box of fase homes If you no longer wish to be considered for a property please un tick the Dox Wien you have made your choices click an the Make Bld button at the bottom of this page a help you decide which properes to bid for click on the advert numbers next to the pictures to see more details 211 Boughton Green Road Northampton 3 Bed Hause Northampton Borough counei Rent per week 99 34 Service charge per week e 0 00 Heating Gas Radiator Central Heating Features information about property Fantastic three bedroom home One d uble bedroom and two singles Small front garden Electric fire and surround Don t miss out View on map Area profile Each advert will have a series of symbols advising you of the facilities that each property has Further information can also be
11. e made suitable through adaptations due to cost structural difficulties or the property cannot be adapted within a reasonable amount of time or such customers who have nowhere at all to live when they leave hospital Applicants who are being discharged from the Armed Forces who have sustained serious injury illness medical condition or disability during service which is attributable wholly or partly to the person s service It will also cover serving former members of the Reserve Forces who need to move because of a serious injury medical condition or disability sustained as a result of their service Band A Urgent Need Applicants who have a severe medical welfare award or disability including learning disability where the current accommodation is unsuitable or it is unreasonable to remain in occupation Applicants who have priority on welfare grounds and require to move urgently because of a risk to their well being or health This would include a person who needs to move to a different locality in order to give or receive care to access specialised medical treatment or to take up a particular employment education or training opportunity Applicants who permanently lack one or all of these essential facilities hot water heating a kitchen internal toilet and bathroom Private sector tenants who are required to vacate their home as a result of enforcement action by the Local Authority Applicants who are in prio
12. el of service can be provided How Do Find Out Who Has Been Allocated The Properties The following information regarding who properties have been allocated to will be advertised on the feedback page of the website and in the newsletter each week Details of how many bids were made on each property The size and type of properties The band of the applicants The registration date of the applicants Who Do I Contact If Need Assistance With Placing Bids For advice or assistance regarding the bidding process or regarding what your housing options are please ring the Choice Officers on 01604 837942 or 837071 We welcome calls via the Text Relay Service Alternatively you may wish to email us at yourhome northampton gov uk What Do Need To Do If My Circumstances Change A change in your circumstance could affect your banding If any of the following circumstances change you will therefore need to complete a change of circumstances form e You change your name e You change your address You want to add someone onto your application e You want to take someone off of your application e You are pregnant e You have a baby e Your medical circumstances change For advice or assistance regarding a change in your circumstance please call 0300 330 7000 We welcome calls via the Text Relay Service Our Housing Association Partners The following housing associations also advertise their properties on our website
13. hat you advise us which properties you are interested in It does not mean that you will have to part with any money Bids can be placed on the internet and free internet access is available in the One Stop Shop Guildhall and at all of the libraries in Northampton You will however only be able to bid on properties that you are eligible for under our current Allocations policy What is a Bidding Cycle A bidding cycle is the period of time that we give you to bid on any properties that you qualify to bid on that you are interested in Cycles are open weekly from a minute past midnight every Wednesday until 11 59 pm the following Tuesday Why Have Been Suspended From Bidding You will not be able to bid if e You have not been accepted to join the housing register e We are waiting for information from you e You have recently completed a change of circumstances form which we need to assess e You have been placed into the Reduced Priority Band e An offer has been made to you What Happens When The Bidding Cycles Close When each bidding cycle closes all bids that have been received are placed into priority order for each property and offers will be made to the applicants who were accepted onto the housing register the longest Successful applicants will be sent a letter offering them a property If you don t receive a letter you will need to continue placing bids in the next advertised bidding cycles If you are offered a coun
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15. hild families depending on family make up 3 bedroom flat maisonette or house or 4 bedroom house Families with more than 5 children 4 5 or 6 bedroom houses Children are defined as anyone under 16 Households with children under 16 can bid on flats located on any floor level of a block of flats Applicants with children over this age will only be considered for flats or maisonettes Bidding Cycles Properties are advertised weekly from a minute past midnight every Wednesday until 11 59 pm the following Tuesday on the internet in Your Home magazine and in the One Stop Shop Applicants in the Emergency Band are limited to bidding for a period of 6 bidding periods or cycles 6 weeks During this time they will be expected to bid for suitable properties in the area of their choice If you have not been allocated a property within this period you may receive a direct offer of a suitable property within the borough and this may be a property owned by a private landlord If the offer of accommodation is deemed to be suitable and reasonably meets your needs the right to refuse this offer will be subject to a statutory review If the statutory review identifies that the property was not suitable a further direct offer of suitable alternative accommodation will be made to you within 7 days of the outcome of the statutory review This may be a property owned by a private landlord Applicants who are under occupying their current homes w
16. hildren under 14 m B No children under 16 Over 18s only Over 25s only G G Over 40s only Over 50s only Over 55s only Over 60s only Age restrictions Type of heating Mobility level Lo m d Central heating Mobility 2 partial access Warm air heating Mobility 1 wheelchair access Mobility 3 assisted access Type of garden G Private garden Communal garden Pet restrictions No dogs allowed Dogs allowed Parking facilities Energy efficiency rating Method of moving Applies to council and housing association tenants only Q Parking space On street parking Garage assi asl A rating B rating Crating D rating E rating F rating 3 G rad dl G rating P ds t ME Mutual Exchange Bidding on the Internet otep 1 Signing Up If you are not on our housing register but would like to find out if you qualify click on Northampton Borough Council Housing Register and you will be taken to the relevant page on our website to apply If you have already been accepted onto the housing register go to www yourhomenorthampton co uk and select Sign Up The following page will be displayed How to use this servica Property search Prewous results Sign up Log in Properties to Let Welcome to Your Home Northamptor f you are on the Northampton Borough Council Housing Register you can sign up for the service below Enter your details below and click Nex
17. icants who have a statutory right of succession and wish to succeed to a Northampton Borough Council or Housing Association property but that property is not suitable for your household type due to under occupation or being designated as sheltered housing and or having been adapted and you do not qualify for an adapted property Applicants whom the Council have accepted as being eligible as homeless and in priority need except those found to be intentionally homeless Tenants who have to vacate their homes within six weeks due to a Compulsory Purchase Order or Northampton Borough Council Tenants who have to move as their home requires major works within six weeks This will be determined and managed subject to the Council s decant procedure Applicants who are under occupying a Northampton Borough Council or Housing Association partner s property The Under occupation scheme will be important in light of the measures in the Welfare Reform Act 2012 which will reduce Housing Benefit entitlement for work age social tenants who under occupy their property measured in accordance with the Local Housing Allowance size criteria Applicants who are statutorily overcrowded as defined by Part 10 of the Housing Act 1985 Emergency Landlord Request Transfer as defined by section 5 11 of this Housing Allocations scheme Hospital discharge customers who have somewhere to live on leaving hospital but it is unsuitable for their medical needs and cannot b
18. ill have an unlimited time period to place bids in order to find alternative accommodation but direct offers may be considered If you have been placed in band B we advise you to consider other housing options including private renting low cost home ownership or mutual exchanges If you are unable to place bids yourself assistance is available by calling 01604 837942 01604 837071 0300 330 7000 or emailing yourhome northampton gov uk We welcome calls via the Text Relay Service 42 a Y Wo 6 P 9 3 Property Adverts And Symbols Adverts will include a photograph of the property that is available or a similar property in the same street The house number of the property will however not appear in the advert Symbols are used to explain the facilities that each property has These are explained in the table below Baa O Bedsit Flat House Maisonette Bungalow Sheltered housing Type of property Number of bedrooms 1 bedroom 2 bedrooms 3 bedrooms 4 bedrooms 5 bedrooms 6 bedrooms Floor Level s e Basement Ground floor 14 floor 2 floor 3 floor 4 floor Gougogg 3 5 floor 6 floor 7 floor 8 floor 9 floor 10 floor or above Lift details Lift in block No lift in block Maximum number of people allowed to live in the property o amp a Single person 2 people 3 people 4people 5 people o 8 B 6 people 7 people 8 people m A No children under 10 No children under 12 No c
19. ith learning disabilities who wish to leave the family home so that they can live independently within the community Applicants who are being discharged from the Armed Forces bereaved spouses or civil partners of those serving in the regular forces where i the bereaved spouse or civil partner has recently ceased or will cease to be entitled to reside in Ministry of Defence accommodation following the death of their service spouse or civil partner and ii the death was wholly or partly attributable to their service Band B Moderate Need Applicants who are owed a duty under the Rent Agriculture Act 1976 and Northampton Borough Council service tenants who are due to retire or have their contract of employment terminated Applicants who are sharing facilities bathroom kitchen etc with a separate family household Applicants who require a move for moderate medical or welfare grounds where there is an acknowledgement that alternative accommodation would be beneficial but is not essential Applicants who are not in priority need and have received a Notice to Quit this includes private rented tenants tied tenants or lodgers Reduced Priority Band Applicants with the following circumstances will be placed into this Rent arrears or other related housing debt to the council from any applicant who applies including joint applicants family members Deliberately worsening housing circumstances to achieve higher priority
20. obtained by clicking on the property reference number shown as 241 in the example above To place a bid simply place a tick in the Interested box under each property that you would like to bid on then select MAKE BID A page will be displayed confirming that your bids have been accepted When you have placed bids on all of the properties that you are interested in select Logout from the menu on the left hand side of the page or click on logout Making Further Bids If you forget to place a bid on a property or want to change the bids that you have placed after you ve selected Make Bid click on click here to return to your bids or select Bid for a property again from the menu on the left hand side of the page You will then be able to place a tick in the Interested box for any properties you forgot to bid on or remove the tick from the box on any that you no longer wish to be considered for then select MAKE BID Simply select Logout from the menu on the left hand side of the page when you have done this My Bids To view a list of all properties that you have ever placed bids on in all bidding cycles select My Bids from the menu on the left hand side of the page or click on view current or previous bids if you are on the Login page The following page will appear and you will be able to select details of each property by clicking on the relevant line AAA Other languages Disclaimer Contact us Apply for it Payfor
21. rity need who have been issued with a legal notice that the landlord requires possession which has less than eight weeks to run This banding will remain for a further 6 weeks after the end of notice before being subject to a statutory review Applicants who are occupying Partnership Agency accommodation and who have an agreed move on Applicants who no longer require the adaptations in their current home Customers who release an adapted property where the tenant does not require their current home and will therefore be releasing an adapted property by moving Applicants who are part of a multi agency public protection agreement MAPPA Serious threat to the well being of a child and their accommodation is a contributory factor to the risk These are cases where an emergency move is required to mitigate the risk to the child as confirmed by Northamptonshire County Council s Director of Adult and Children s services Applicants who have an agreed fostering or adoption agreement in place with Northamptonshire County Council who need to move to a larger home in order to accommodate a looked after child It will also include special guardians holders of a residence order and family and friend carers who are not foster carers but who have taken on the care of a child because the parents are unable to provide care Band A Urgent Need Continued Applicants who could not be expected to find their own accommodation such as young adults w
22. t Then you can choose your own password to login search and bid for your matching propertie Please enter the last S digits of your Housing Reference Number Please enter your Surname and Date of Birth dd mm yyyy below and click Next Surname Date Of Birth Next Enter the last 5 digits of your housing reference number then your surname and date of birth in the relevant fields You can either use the calendar that pops up to enter your date of birth or add it manually If you add it manually you will need to place a forward slash after the date and month and enter the full year that you were born Alternatively if you select the Date of Birth field a calendar will appear Select the month that you were born the year that you were born followed by the day then select The following page will then be displayed J C3 NEC HOMECHOICE Login x J 3 NBCHOMECHOICE Registr x __ C 5 asohoawebtest scripts cgip exe WsService OETEST Ibsxmlpr p docid hc register 1 How to use this service Property search Recent lets Sign up Log in i Properties to Let Your Home Northampton Welcome Miss Annie Apple Login Details Please create a password Once completed click the Next Button Your password must be 6 12 letters and must contain at least one number Housing Reference Number 44216 Password Confirm Password You will now need to create a password which should contain between six to twel
23. ve letters and at least one number Enter your password again in the Confirm Password field then select NEXT The following page will then appear to confirm that you have now signed up y L3 NBC HOMECHOICE Registr x W C f D asohoawebtest scripts cgip exe WService OETEST ibsxmlpr p docid hc register2 IE Apply for it Payfor it Report it amp e Feedback How to use this service Property search Previous results Sign up Log in Properties to Let Your Home Northampton Congratulations You have signed up for Your Home Northampton Please keep your password safe Please click here to login If you are still having problems you can contact us by email yourhome northampton gov uk 2012 Northampton Borough Council Follow us on AME Ars P5 vouTube AGES Click on Please Click here to login and you will be taken to the Login page Step 2 Logging In ya NBC HOMECHOICE Login x W slo 3s C fi D asohoawebtest scripts cgip exe WService OETEST bsxmlpr p docid hc login WE How to use this service Property search Previous results Sign up Log in Properties to Let Your Home Northampton Please enter your login details Username Password Forgotten your password a 2012 Northampton Borough Council Follow us on Enter your reference number and password in the relevant fields then select LOGIN The following
24. withdrawn from an applicant prior to a tenancy being signed if it is found that the offer is no longer suitable due to the following e We have found out that a false declaration has been made or you have failed to provide up to date information The information advertised about the vacant property was incorrect and it is subsequently discovered that the size and type is no longer suitable for your needs It is found that incorrect information has been recorded on our computer records about your application that show that your qualification and status on the housing register has altered What Happens If Turn Down An Offer If you decide that you no longer wish to be considered for a property that we have offered you you will need to give us your reasons for turning it down in writing If the offer was for a council property the form to do this will be with the paperwork that we sent you when we offered you the property If the property was for a housing association property you will just need to tell the Officer who contacts you regarding the offer the reason why you don t want to be considered for it Applicants apart from homeless applicants who turn down 3 reasonable offers in a 12 month period will have their application placed into the Reduced Priority Band This will mean that you will not be able to place any further bids for 12 months After 12 months your application will be reassessed If an offer is turned down by
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