Tramlink User Guide January 2010
Contents
1. Tramlink User Guide January 2010 Contents page Introduction to Tramlink Tramlink for all Consideration for fellow passengers Tram frequencies Tramlink route map Tramlink ticketing and penalty fares Safety on Tramlink Tramlink services Page 3 Page 4 Page 5 Page 6 7 Page 8 9 Page 10 13 Page 14 Page I5 Introduction to Tramlink Tramlink is a 28km light rail system with 24 trams on three lines providing a fast frequent and reliable service connecting Croydon with Wimbledon Beckenham Elmers End and New Addington Tramlink opened in May 2000 re introducing street running light rail to London after an absence of almost 50 years Passenger numbers have grown ever since to 27 million a year Since taking over ownership of Tramlink in June 2008 Transport for London has worked to improve Tramlink All trams and tram stops have been refurbished in a smart new colour scheme and cleaning improved Substantial work has been carried out on renewing track at crucial parts of the system and more will take place during the next few years Tramlink is set for a bright future and further investment will be made subject to funding being available Tramlink for all Tramlink is fully accessible All tram stops feature step free access At Wimbledon station there are passenger lifts to provide connections to other rail services as well as to and from street level To assist blind and partially sighted passengers eac2. it has been handed in See contact details below Refund vouchers If the ticket machine runs out of change you can choose to be issued with a refund voucher instead which can be changed at the Tramlink shop in person or by post We will refund postage costs See contact details below Tramlink shop For more information lost property or Tramlink souvenirs visit the Tramlink Shop near East Croydon station We are open 09 00 17 00 Mondays to Fridays except Bank Holidays We sell an extensive range of Day Travelcards and Bus amp Tram Pass and Travelcard season tickets and you can top up your Oyster card with credit to pay as you go Tramlink Shop 5 Suffolk House George Street Croydon CRO IPE Telephone 020 8681 8300 Correct at time of going to print January 2010 91188 Printed on recycled paper Website tfl gov uk 24 hour travel information 020 7222 1234
3. Elmers End West Croydon Wimbledon Day Travelcards 7 Day monthly and annual Travelcard season tickets are available visit tfl gov uk fares for information and prices Freedom Pass Older persons Veterans Concessionary Disabled persons Travel Scheme Holders of Older persons and Holders of Veterans Concessionary Disabled persons Freedom Passes Travel Scheme Oyster photocards whose name appears on the pass can travel free at any time and on the accompanying Older person or Disabled person Freedom Pass photocard for Freedom Passes expiring on 31 March 2010 can travel free at any time No other Freedom or concessionary passes are accepted on Tramlink Oyster photocards Years old Information 5 10 No Oyster photocard needed to travel free on trams I 15 Valid 1 15 Oyster photocard needed to travel free on trams Valid 4 15 Under 14 or Child Oyster photocard can also be used 16 18 in full time 16 Oyster photocard needed to travel education and living in free on trams Please note that the holder can be a London borough up to 19 if 18 on 31 August prior to the start of the academic year 16 17 not in full time 16 Oyster photocard needed to pay as education and or not you go at half the adult rate or for reduced rate living in a London 7 Day monthly and longer period Travelcards borough and Bus amp Tram Pass season tickets 18 Student 18 Student Oyster ph
4. as you go Valid for one single journey on tram boarded within 70 minutes You must touch your Oyster card flat on the yellow reader on the 16 New Deal eae and Bus amp Tram Discount at all times 1 20 60p tram stop platform Cash single fares 2 00 Valid for 90 minutes from time bought including change of tram to reach destination The same fare applies for transfer to from connecting bus routes T31 T32 T33 1 50 and 314 but a ticket to destination Addington bus must be bought Bus amp Tram Passes Cost Adult Information Valid at all times on trams and 16 60 for 7 Day buses displaying the London buses sign Kd Bus amp Tram Pass 7 Day monthly and annual Bus amp Tram Pass season ticket season tickets are available visit tfl gov uk fares for information and prices Corporate Bus Pass season tickets are not valid on Tramlink unless loaded with pay as you go credit Travelcards Cost Adult The cost of Day Travelcards that include zones 3 4 5 or 6 are valid Travelcards depends on trams If you are interchanging to a National Rail on the number of train at one of the following stations your Travelcard zones in which you will need to cover one of the following zones wish to travel when using Tube DLR Beckenham Junction London Overground Birkbeck or National Rail services and the Mitcham Junction time and day of the week East Croydon
5. day Depart Arrive 850 hrs after 1850 hrs Saturday Saturday 0900 hrs before 0900 and 1750 hrs after 1750 hrs Sunday all day 2 mins 15 mins 0451 0721 0021T 0039 12 mins 15 mins 0429 0659 0044 0059 12 mins 15 mins 0535 0720 0020T 0044 12 mins 15 mins 0509 0654 0039 0101 7 8 mins 15 mins 0450 0638 2353t 0035 7 8 mins 5 mins 0539 0719 100191 0103 Tram feeder buses in the New Addington area Through tram and bus tickets are available on bus routes T31 T32 T33 130 and 314 which connect with trams at various points mostly in the Addington area N Tramlink route map Wimbledon Dundonald Road Merton Park Morden Road Reeves Phipps Bridge Corner Belgrave Walk Beddington Ampere Wandle Mien Lane Way Park Mitcham Therapia Waddon Junction Lane Marsh Key to symbols O Interchange stations Connections with National Rail B Interchange with bus stations Avenue Beckenham Road Junction Birkbeck Beckenham Road Harrington Road West Elmers End Centrale Croydon z B n rena Wellesley Road Woodside Blackhorse Lane Lebanon Addiscombe Road X Lloyd Park Church George East Sandilands Street Street Croydon Coombe Lane H Gravel Hill Addington Village EH Tramlink bus Fieldway King Henry s Drive New Addington Tramlink bus Tramlink ticketing and penalty fares Oyster single fares pay
6. es when tram becomes busy Putting feet on seats makes them dirty and unhygienic for everyone Please don t Please keep your music personal by lowering the volume Playing of music aloud from radios or mobile phones etc is not allowed Please do not eat or drink on the tram Please take your litter with you Litter can be dangerous as well as unpleasant for other passengers No smoking Possession of an open container of alcohol on London Tramlink property is an offence 9 No cycles unless folded Tram network frequencies Approximate journey time Elmers End West Croydon 15 mins West Croydon Elmers End l6 mins Beckenham Junction West Croydon 22 mins West Croydon Beckenham Junction 24 mins New Addington Wimbledon 43 mins Wimbledon New Addington 45 mins Times shown above are a guide only Please see timetable leaflet or departure times posters at each stop for full details New Addington to Wimbledon and Wimbledon to New Addington is 20 minutes before 0600 Monday Saturday T Later trams run to Therapia Lane and do not serve Centrale and West Croydon Earlier trams start from Therapia Lane TLater trams run to Therapia Lane only The services from Elmers End and Beckenham Junction to from West Croydon each run every 10 minutes 0700 0930 Monday Friday KELE e Te ky Off peak First tram E 3 tram Frequency periods E 3 Mon Fri Frequency 0730 hrs Mon Fri ds Sun
7. h stop has a tactile strip along its entire length a safe distance from the platform edge Wheelchair users can easily board and alight and there is a space for them to travel in each section of the tram Next to the wheelchair space is an intercom to speak to the driver in an emergency and a stop request button both at low level All doors have an opening button at an accessible height Trams are also easy to use if you have a pushchair or heavy luggage For less mobile and disabled people or those with small children there are priority seats in each section of the tram and there are plenty of easy to reach stop request buttons The next stop destination and interchange points are announced as the tram leaves the previous stop and shown on the internal display Tram stops and trams are equipped with CCTV cameras that record continuously for added customer safety and security Consideration for fellow passengers Please help us keep trams clean and maintain a pleasant environment for all Trams have been specially designed to provide a spacious interior but they do get busy so we would ask passengers to note the following when you see these signs e Please give up this space if required by wheelchair users S Users should position the rear of the wheelchair against the padded board Please keep luggage close by at all times Do not block the aisle hx uil with luggage or place luggage on seats Please fold pushchairs and U buggi
8. ney at Wimbledon you must touch your Oyster card again on the yellow reader on platform 10 If you do not you will pay a maximum Oyster fare even if you have a valid Bus amp Tram Pass or Travelcard season ticket If transferring from a tram to the Tube you must touch in on one of the yellow readers on District Line platforms l 4 National Rail ticket holders Through tickets issued by National Rail are not valid on trams unless Tramlink is specified as the destination Tickets to from the Tube Through tickets to and from the Tube via Wimbledon are valid throughout the tram network Penalty fares Tram stop platforms and trams are compulsory ticket areas Our revenue inspectors make frequent checks and if you do not produce on demand a valid ticket Oyster card Oyster photocard or pass valid for your entire journey when on a tram or alighting at a tram stop you will be liable for a Penalty fare of 50 reduced to 25 if paid on the spot or within 21 days Please buy your ticket or validate your Oyster card before boarding a tram and retain it for inspection at the tram stop Wheelchair users Any passenger in a wheelchair can travel free at any time on trams Safety on Tramlink Pedestrians watch out Trams in Croydon town centre run on rails which are level with the road surface This ensures that road traffic and pedestrians can cross them safely Although trams are large and easily seen they move very quietly so yo
9. otocard needed for 30 discount on 7 Day monthly and longer period Travelcards Bus amp Tram Pass season tickets and to pay as you go at adult rate If your concession has been withdrawn you must pay the adult cash single fare or buy a child rate Travelcard Using Oyster on Tramlink You must touch in on the yellow reader on the platform before boarding the tram You must not touch out at the end of your journey except at Wimbledon Please make sure that you always have a valid ticket or have validated your Oyster card otherwise you will be liable to a Penalty fare or may be prosecuted Bus amp Tram Passes There is a 5 90 daily price cap on Oyster pay as you go if you use only buses and trams all day 12 Using Oyster at Elmers End When starting a tram journey at Elmers End you must touch your Oyster card on the yellow reader on platform If you do not you will pay a maximum Oyster fare even if you have a valid Bus amp Tram Pass or Travelcard season ticket Using Oyster at Wimbledon Special arrangements apply for journeys to from Wimbledon station as there are automatic ticket gates If you are travelling to Wimbledon using an Oyster card you must always touch in on the yellow reader at the start of your tram journey and touch out at the ticket gates when leaving Wimbledon Station Do not touch your card on the yellow reader adjacent to the manual gate when leaving the station When starting a tram jour
10. u may not hear them approaching Please take special care when you are near the tracks especially if you are listening to music or using a mobile phone Trams have a bell and horn which the driver will use when necessary to warn of the tram s approach Always look both ways before you cross the tracks Keep children close Trams and tram stops get very crowded so parents please hold on to your children to ensure you do not get separated Touching overhead wires could kill Trams are powered by electricity at 750 volts DC carried through overhead wires These wires are suspended from high masts or between buildings Never allow children to play near overhead wires or climb on the masts Water must not be thrown or squirted at the wires and great care should be taken not to touch the wires indirectly for example with a fishing rod ladder or kite Only cross the tracks at designated footpath crossings Outside Croydon trams run on separate tracks at up to 50mph Look both ways to check for approaching trams and cross only when safe to do so Never climb fences onto the tram track Hold tight please Trams accelerate quickly and may brake suddenly in the event of a hazard on the track For your own safety when on a tram please hold on to a handrail whenever the tram is moving Tramlink services Lost property If you think you have left something on Tramlink please visit or phone the Tramlink shop near East Croydon tram stop to check if
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