Pentara Plus User's Guide
Contents
1. 14 15 15 17 18 18 18 19 19 19 19 19 20 20 21 22 introduction About this guide Signals and tones Making a call Making an exchange line call Calling your system operator Making a call via the operator Calling another extension Inter PBX circuit access Abbreviated dialling Contacting a busy extension Repeat last number Answering a call Answering an internal call Answering an exchange line call when on night service Answering a pickup group call Enguiry and transfer of calls Making an enguiry call Transferring an exchange line call Conference calls Setting up a three party conference Shuttle Dealing with a waiting call Wait on busy Other system features Account codes Making a call and logging against an account Logging an incoming call against an account Changing or adding an account code Group calling Intrusion Buzz Follow me Divert on no answer Calling your parent PBX operator Recalling your parent PBX operator Glossary Introduction a a N S a phone system 6 Introduction EA RE EP IAS TIRA Fe IE A LSS AT 5 About this guide This guide gives details of the Pentara Plus facilities available to you along with straightforward operating instructions The following documentation gives details of all the facilities available together with full system and programming instructions System Guides TPU 1040A to D Terminal User s Guide TPU2. If you key a barred number you will hear the number unobtainable tone Lift your handset o you hear the system ring tone and your system operator responds your system has no operator and you hear the number unobtainable tone Lift your handset 0 Ask for an exchange line Make your call in the normal way At the end of your call replace your handset To make a second call you must call the operator again Lift your handset the extension s number lo 10 Making a call Inter PBX circuit access key Abbreviated dialling Making an abbreviated dialling call key note Contacting a busy extension Ringing back when free key key If your telephone has access to one or more Inter PBX circuits you can use a circuit by keying the appropriate number Lift your handset the two digit access code 71 to 79 You can answer an incoming call from an Inter PBX circuit in the same way as an internal call This facility enables 100 freguently called external numbers to be stored centrally You need only key three digits in the range 400 to 499 to access these numbers Check the number you wish to call on your abbreviated dialling list Lift your handset the abbreviated dialling number in the range 400 to 499 to make your call This is still subject to call barring If you ring another extension and receive a busy tone you can make the system re call the b
3. caller does not hear your conversation with the called extension Replace your handset to transfer the call you hear busy tone or do not wish to wait for an answer Replace your handset The caller waits on hold for the called extension to answer If the called extension fails to answer within 30 seconds your telephone will ring again RECALL to return to the caller 14 Conference calls This facility allows you to setup a three party conference You may also be invited to participate in a conference originated by another terminal Setting up a three party conference press RECALL to place the current caller on hold key the extension to be inciuded in the conference On reply invite the third party to join the call press RECALL to place the third party on hold key 61018 All parties are now connected in the conference If any one party drops out of the conference the remaining two parties continue in normal two way conversation note A three party conference cannot include two exchange lines If the third part is busy or does not answer press RECALL to return to the original call Shuttle Dealing with a waiting call press Clearing the second call and return to the first call press key press If you are on a call and another external call is waiting camped on you will hear the call waiting tone The waiting caller is put on hold and is connected when your extension becom
4. 1040E This guide is written for the Pentara Plus phone system but many facilities are available to Pentara 100 and Pentara 100E system users The following table indicates where differences occur Facility Availability Pickup group Pentara Plus Account codes Pentara Plus Shuttle Pentara Plus Follow me Pentara Plus Three party conference Pentara Plus Divert on no answer Pentara Plus amp Pentara 100E Recall PBX operator Pentara Plus amp Pentara 100E Some of the facilities require optional items of hardware or software which may not have been supplied on your system This guide assumes that the standard numbering scheme is in use on your system If a customised numbering scheme has been installed substitute the appropriate digits in place ofthe ones indicated in this guide Signals and tones The following table describes the signals and tones generated by your Pentara Plus phone system All tones heard while on an exchange line are standard PBX public exchange signals and are not repeated here what you hear graphical representation Incoming exchange line ringing bursts separated by short pauses NN INN INN AA Internal ringing bursts separated by long pauses WWW AAN Buzz ringing one long burst VVVV System dial tone a continuous high pitched two tone sound INNI System ring tone a repeated single note NN NWN System busy tone a repeated single note 24184
5. allows you to divert your calls to the operator or to extension 123 if they are not answered after 7 10 seconds 6 2 0 and replace your handset 6 1 7 and replace your handset Calling your parent PBX operator key key Recalling your parent PBX operator press key press key key If your Pentara Plus phone system is a subsidiary of a PBX you may have a separate PBX operator Lift your handset The PBX access code 71 79 0 or the operator access code on the remote PBX You hear the PBX ring tone and your PBX operator responds If your Pentara Plus phone system is connected to another PBX you may be able to recall the operator at that PBX whilst you are connected to it If you are connected to a manual exchange PMBX RECALL 6 0 2 If you are connected to an automatic exchange PABX RECALL 6 0 2 0 or the operator access code on the remote PBX 22 Glossary Abbreviated dialling Account code Camp on Direct on no answer Follow me Night service Pickup group Recall button Recall PBX operator Shuttle Three party conference A short code used to dial freguently used numbers Used to associate a call with a call log record for accounting purposes Wait on busy feature The busy extension hears the call waiting tone The waiting caller is put on hold and is connected wh
6. of the group can answer the call in the normal way Intrusion Other extensions may be able to intrude on you while you are busy on a call You and your caller both hear intrusion tones to indicate that you now have a three way conversation The intrusion tones continue until one of the three parties replaces the handset Buzz A nominated extension may be able to attract your attention by using the buzz facility If you are busy on a call you hear a one second burst of tone but your caller hears nothing 20 Other system features ki Follow me Using FOLLOW ME key key Redirecting FOLLOW ME or invoking FOLLOW ME remotely key key Cancelling FOLLOW ME key Divert on no answer Diverting Cancelling key key If your telephone is free you hear a one second burst of ringing You can make your call to the nominated extension in the normal way This facility allows you to take your calls at another extension Lift your handset 6 2 2 to place your extension in follow me mode the extension number where you want to take your calls If you move to another extension you can redirect your calls to this new extension Lift the handset at the new extension 6 2 6 your own extension number Your calls will now be redirected to this new extension Lift your handset at your own extension 6 2 3 Replace your handset This facility
7. 20 NS Te ae Number unobtainable tone a continuous high pitched one tone sound IMAI YY V5 explanation There is a call waiting for you from outside your Pentara system If your extension receives a call from another Pentara extension while an external call is ringing the external ringing signal changes to internal ringing Another extension is calling you You are being buzzed The Pentara system is waiting for you to key a number Another Pentara extension is being rung for you The number you are calling is busy The number you have keyed does not exist or you have been barred this number I Signals and tones what you hear graphical representation explanation IR ANS SEN Intrusion tone a series of regular ticks Another Pentara extension has AIN joined your conversation Call waiting tone one short tone A transfer call is waiting until your extension is free Buzz tone one long tone Your buzz extension has AMN pressed BUZZ once Making a call Making an exchange line call key key note Calling your system operator key either or Making a call via the operator key Calling another extension key Your outgoing calls may be subject to call barring If so you may be allowed to make calls via the system operator Lift your handset 9 the exchange number Your telephone may be barred access to certain types of call
8. British TELECOM Telephone user s guide British TELECOM Telephone user s guide gt British Telecommunications plc Published by Britisn Telecom Technical Publications Ail possible care has been taken in the preparation of this publication but British Telecommunications plc accepts no liability for any inaccuracies that may be found British Telecommunications plc reserves the right to make changes without notice both to this publication and to the product which it describes If you find any errors in this publication or would like to make suggestions for improvement then please write to BT Technical Publications British Telecommunications plc Anzani House Trinity Avenue FELIXSTOWE Suffolk IP11 8XB Telex 987062 BTANZ G Fax Felixstowe 0394 693257 British Telecommunications pic 1988 No part of this publication may be reproduced transmitted transcribed stored in a retrieval system or translated into any human or computer language in any form by any means without the prior permission of British Telecommunications plc British Telecom is a registered trademark of British Telecommunications plc British Telecommunications plc Registered Office 81 Newgate Street LONDON EC1A 7AJ Registered in England No 1800000 Printed in UK Issue number 1 11 88 Publication number TPU 1040F Contents Nn 0 10 10 11 12 12 12 13 13 13 14
9. CALL to place the current call on hold 61018 All parties are now connected in the conference If any one party drops out of the conference the remaining two parties continue in normal two way conversation A three party conference cannot include two exchange lines Wait on busy Accepting the call note 17 If another extension or your System operator attempts to transfer a call to you while your extension is engaged you will hear a brief burst of tone warning you that another caller is waiting If you have decided not to accept the waiting call but your extension becomes free within 30 seconds of the call waiting tone you can still accept the new call Replace your handset When your telephone rings lift your handset to connect to the new caller If your extension does not become free within 30 seconds the waiting caller is returned to the original extension or the operator 18 Account codes notes Making a call and logging against an account key key Other system features This feature allows calls to be logged for accounting purposes You can associate an account code with any incoming or outgoing external call and thereby record the time spent on behalf of a client The system will only accept valid account codes which have been specified on installation or from the supervisor s terminal In order to use this facility the system must be eguipped with a call log
10. en the busy extension becomes free This facility allows you to divert your calls to the operator or to extension 123 if they are not answered after 7 10 seconds Allows you to take your calls at another extension A system that routes incoming calls to selected extensions or the night bell when the operator is not on duty Extensions located in one area or with similar departmental functions are often placed in the same answer group Used by extension users to signal the system that they want to activate a feature If your Pentara Plus phone system is connected to a parent PBX you can recall the operator at the PBX whilst you are connected to it This facility allows you to switch between two calls This facility allows you to set up a three party conference You may also be invited to participate in a conference originated by another terminal Issue number 1 11 88 Publication number TPU1040F
11. es free The shuttle facility allows you to switch between the two calls tian If you wish to take the waiting call advise your current caller that they are going on hold RECALL to place the current call on hold Replace your handset When the telephone rings lift your handset to connect to the second call When you are connected to the second call you can choose to clear the second call and return to the first call transfer the second call with the first call held return to the first call with the second call held switch between calls set up a three party conference RECALL to place the second call on hold 6 2 9 to clear the second call RECALL to return to the first call 16 Shuttle Transferring the second call with the first call held press key Returning to the first call with the second call held press key Switching between calls press key Converting into a three party conference press key note RECALL to place the second call on hold the extension number the second callis to be transferred to Replace your handset to transfer the call When the telephone rings lift your handset to reconnect to the first call RECALL to place the second call on hold 60 4 to reconnect to the first call RECALL to place the current call on hold 6 0 4 to reconnect to the other call This may be repeated as many times as reguired RE
12. ging card A printer will be reguired to make hard copies of account code records A call logging record is produced everytime a call is transferred or cleared down It records the duration that the controlling extension spends on the call The account code may be added or changed at any time during the call The entire logging record will be allocated to the last account code entered prior to transfer or cleardown When a call is transferred the last account code is also transferred into the new call logging record Once an account code has been allocated to a call it is not possible to delete it only change it Lift your handset 61 65 the specific account code When the system has validated the code you will hear dial tone Continue with the call in the normal manner 19 Logging an incoming call against an account Answer the incoming call press RECALL key 6 6 5 key the specific account code When the system has validated the code you will hear dial tone press RECALL to retrieve the call Changing or adding An account code may be changed or added at an account code any time during the call press RECALL key 61615 key the specific account code press RECALL to retrieve the call Group calling If your telephone is one of a pre determined group all extensions in the group ring when an internal or an exchange line call comes in Any member
13. ominated telephone or night bell ringing Lift your handset 8 63131 Extensions located in one area or with similar departmental functions can be placed in the same answer pickup group Any extension can be programmed to appear in a pickup group Lift your handset 16 6 6 You are connected to the incoming call Enguiry and transfer of calls 13 Making an enquiry call press press note Transferring an exchange line call press key either or or press Your telephone can be used to hold an exchange line call to allow you to make an intercom enquiry or to transfer the call to another extension You must hold a call before making an internal enquiry Advise your caller that they are going on hold and may hear music if the music on hold facility is provided RECALL to place the call on hold Make your enquiry call RECALL to retrieve your call from hold If the extension to which you made the enquiry has not replaced the handset then you will need to use shuttle 604 or three party 608 to return to the call in hold You must hold a call before transferring your caller to another extension Advise your caller that they are going to be transferred and may hear music if the music on hold facility is provided RECALL to place the call on hold the extension number the call is to be transferred to you wait for the called extension to answer Your
14. usy extension when it becomes free Lift your handset the required extension number If it is engaged you will hear a busy tone 6 0 6 while listening to the busy tone You now hear the system dial tone Replace your handset When your extension and the busy extension are both free you hear internal ringing 11 Lift your handset The previously busy extension is now being rung note This facility is cancelled if the busy extension becomes free but you do not answer within 30 seconds of your extension ringing A _ _ qn U Repeat last number This facility redials the last exchange number you keyed This is useful if the number you required was busy Repeating the last exchange line number Lift your handset key 1611010 The call is automatically set up for you 12 Answering a call Answering an internal call Answering an exchange line call when on night service either or key or Answering a pickup group call Answering a call which is ringing another extension in your group key Lift your handset to connect to the caller When the operator is not on duty the system may be switched to night service This allows all incoming exchange line calls to be answered on any extension If an exchange line call comes in your telephone is a nominated night service extension and is ringing Lift your handset to accept the call you hear a n
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