Pogo> Card Reader User Guide v1.0
Contents
1. 12 R x gt First Data Merchant Solutions 4 3 Total Factory reset The Total Factory Reset option allows the end user to reset all software and configuration back to the state it was in when the card reader left the factory This feature should be used if there are any issues with the card reader operation which could not be solved by a Reboot or System Restore Following a successful Total Factory Reset the user will need to repeat the pairing process and the controlling application on the smart device will need to perform any software configuration and key injection required The card reader requires the operator to confirm the Total Factory Reset selection in order to avoid unintentional factory reset operation KRN WARNING ny Short Factory Reset Are you sure CHL HO ENT YE Confirmation of the Total Factory reset action Knn PLEASE WAIT W Restoring Software This may take 0 few MOMEN Sa na Factory Reset in progress The card reader will accordingly display the success or failure message for the Total Factory Reset lf the Total factory reset process fails the operator has to acknowledge the failure by pressing the ENTER V key If the factory reset fails the card reader has to be returned for further investigation 132. bleshooting The intention is to convey all necessary information about the operation of the card reader in one document This document does not cover any operations which are controlled by third party applications either those running on the card reader or those running on the smart device lf there is a fault with your card reader and this is covered under the Pogo gt Guarantee we will replace it free of charge Please contact us on telephone number 01268 820 500 Lines open 8am 9pm Monday to Saturday quoting Pogo gt as your reference e First Data Merchant Solutions ook Swipe Card Slot LED Display Power Button Revive Button Enter Key Cancel Key Clear Key Smart Card Slot 7 Charging LED USB Connector P U Reads magnetic stripe cards stripe facing away from user Display instructions for user Used to power the card reader on and off and enter sleep mode Pin hole reset button used to activate the Revive feature Confirms actions including PIN entry Cancels actions including PIN entry Removes the last PIN digit entered Reads chip cards chip facing up and towards the reader Red LED above Micro USB connector indicates unit Is charging USB Micro B receptacle used for charging file transfer O e First Data Merchant Solutions 3 Operating the card reader 3 1 Introduction This section covers the basic operation and use of the card reader This covers power on and off
3. charging basic Bluetooth connection transaction PIN entry and card reader maintenance 3 2 Power and charging 3 2 1 Turning the card reader ON To power up the operator must push the power button or plug the card reader into a USB power source The power up sequence starts with the display of the boot logo whilst the card reader starts up Once the card reader is ready to use the Bluetooth icon will start to flash or stay solid at the top left corner of the display depending on whether the card reader has been paired with any smart device The battery status indicator will be loaded on the top right corner of the display When the card reader is powering up ae First Data Merchant Solutions a om When the card reader is ready to use e First Data Merchant Solutions 3 2 2 Turning the card reader OFF To switch off a card reader the operator must press and hold the power button until the display shows Shutting Down and the display turns off Once off the card reader will not react to any key presses except Power button and the Reviver switch 3 2 3 Sleep The card reader can be put into sleep mode In this mode the card reader s power consumption is very low and Bluetooth is switched off but when it is woken it will be ready to use within a few seconds The card reader will enter sleep mode if the power button is briefly pressed or after a period of inactivity The card reader will wake on any of the following acti
4. d reader ON sese 5 3 2 2 TUMING Ne cardreader OFF T 5 CASES ree ics E E E A E E A A S 5 3 2 4 Charging the Battery sese 6 Ieo LOW BO TTT 6 3 2 6 Battery usage QUuidellnes sse 6 o E ea 7 e ral o nee ene eee T A ee nee eee eee ee ee ee ee ee 7 eC TOO FO RA sees pine neenon eave tsapedaccanenouendass siqndemeoton reenepeseneupecusareassnttareeaaiosascouendesnatpeced 7 Oro Oe ay TO C OMIN CC acted ctccteceteacaeeead cade tecteadecenhenanebedaniiedacesuachedanicetabactacatientcacetetaadtaeabeaduetiots 7 TCO e Laem ee ene ee eet me E ee eee ere ee eee eee 8 RIT lene lse tects cette csi tecnicos einstellen ci ses AEREE EREA REA 9 A Ao ec en re ee eee er ere 9 SA ool T 9 3 4 3 PIN Ties 9 EHET a AE e ee ee eereee eee 9 3 5 Card reader Maintenance cccccccccsececeececeeeecceeeeceeeeeseeeseeeseueecseeeeseueesseesseeeesegeesensesseeeess 10 KN Reh eee Coane eee eee ee eee eee ee ee eee 10 Par OWT E UPA TE eee ee E ae or ee er eee 10 OO EMCON Sle Su E E E T E A E E 11 36 TOV T UA e ccbasecticcheseseectecenecededqctencedeetaceeinctunaeesncedeect ade ndatuaetnesdndasnneded ctecatdeetaaceded 11 SEA ele TONSA eee te one ene eee ene ee eee 11 c 2 SU 12 De He aS nie TH 12 c A Ll aT 12 4 3 Total Factory reset eee 13 Merchant Solutions 1 Introduction This document provides general information about the operation of the Pogo gt card reader and gives detailed instructions to be used as the basis for device setup and trou
5. d reader will display PIN OK 3 4 3 PIN Incorrect If the PIN is incorrect the card reader will display INCORRECT PIN for 2 seconds and request for Pin entry again 3 4 4 Last Try lf the user is attempting last try for Pin entry the card reader will indicate ENTER PIN Last Try Note The Pin Entry instruction are language dependent and will change depending on the language configured The Language can be configured from the application on the smart device OC 3 e First Data Merchant Solutions 3 5 Card reader maintenance 3 5 1 Security Check Haw PLEASE WAIT W Checking security This may take a few moments The card reader automatically performs a full security check every 24 hrs The card reader can be configured by the application to trigger this security test when the card reader is idle During this time the Bluetooth will be switched off The files that failed the security check will be removed from the card reader 3 5 2 Software Update The software on the card reader can be updated by the application on the smart device The software update will be transferred to the card reader over the Bluetooth once this is complete the software update will start The card reader will indicate if a software update is in progress and will report success failure If the software update fails the operator has to acknowledge the failure by pressing ENTER V to proceed further In the unlikely event that a software up
6. date fails a Factory reset see Reviverm section may be required to make the card reader operational Wn PLEASE WAIT um Updating Software This may take a few Omen ts as Software update in progress The card reader will display the success or failure message accordingly 10 Pog gt X a First Data Merchant Solutions 3 6 Error states 3 6 1 System Tampered RN SYSTEM TAMPERED Hx lf the card reader identifies a tamper the card reader will immediately close the Payment application aborting any transaction in progress The tamper state is indicated on the display A Tampered card reader should be returned for investigation 3 6 2 Ready To Install Kp Ready To Install xy Provide files in M l ond remove USE The card reader will be in Ready To Install state if no application has been installed or has been deleted A card reader in Ready to Install state should be returned for investigation S x gt First Data Merchant Solutions 4 Revive REVIVE MENU 1 Power up as normal da System Restore 3 Total factory reset Miura products include a Reviverm feature which is activated using a pin hole reset switch this is situated next to the power button See Card Reader Features section 2 point 4 Pressing the Revive button will trigger a hardware reset and the card reader will display the Revive Menu This is best done when there is no external power applied if external power has been applied the card reader wil
7. e First Data Merchant Solutions Pogo Pogo gt Card Reader User Guide v1 0 First Data Merchant Solutions is a trading name of First Data Europe Limited a private limited company incorporated in England company number 02012925 with a registered address at Janus House Endeavour Drive Basildon Essex SS14 3WF First Data Europe Limited is authorised and regulated by the UK Financial Conduct Authority FCA register No 582703 First Data Europe Limited has appointed FDR Limited as payment and collection agent for the services provided under your Merchant Agreement FDR Limited is a company incorporated in the State of Delaware United States under registration number 22692 35 registered in England as a branch of an overseas company with limited liability company number FC015955 and branch number BR001147 whose registered office in the United Kingdom is at Janus House Endeavour Drive Basildon Essex SS14 3WF 2014 First Data Corporation All Rights Reserved All trademarks service marks and trade names referenced in this material are the property of their respective owners S gt e First Data Merchant Solutions Table of Contents TTS OT OOMEN S E 2 DU e e TE ee TTT 3 A FOU SS acc Siete cere area ice E A E ented aan Ned eran E A T 4 3 Operating the Card reader sese eee 5 Se Bess ec ceeded a eaten cade E psec rst cee acces dectandeiewseaceacteace E E 5 S OWE CNG Ee ves ipe T 5 3 2 1 Turning the car
8. erchant Solutions 3 3 Bluetooth 3 3 1 Start up Once the card reader is ready to use the Bluetooth icon and the battery status indicator will be displayed at left and right top corners of the display respectively and the card reader enters one of the following modes e Ready To Pair e Ready to Connect 3 3 2 Ready To Pair i S cm ES First Data fal Merchant Solutions If the card reader has never been paired with any Bluetooth device previously the card reader starts in Ready To Pair mode The Bluetooth icon will be flashing once per second In this mode the card reader will be discoverable by other Bluetooth devices The remote Bluetooth device can now pair with the card reader The card reader will remain in this state until the remote Bluetooth device successfully completes the pairing process at which point it will drop to Ready To Connect mode For most modern smart devices the numeric comparison pairing method will be used This involves both devices displaying the same random number The user should check that these numbers match and if so confirm on both devices For the Miura card reader the green tick key is used for this For older Bluetooth devices PIN pairing may be used If the user is prompted for a Bluetooth PIN during the pairing process it will be the last 6 digits of the card reader s serial number 3 3 3 Ready To Connect ha 9 cm ES First Data fal Merchant Solutions If the card reader has p
9. l request to disconnect the external power The end user should use this feature if the card reader is running but is locked up and not responding to the power button The Revive Menu has three options namely e Power up as Normal e System Restore e Total Factory Reset 4 1 Power up as normal Selecting this option will reboot the card reader resulting in a complete hardware and software reset 4 2 System restore The System Restore option will restore the card reader to an earlier point in time If the card reader becomes unresponsive to power button or is not running as expected and the 1 option in the revive menu was unsuccessful in recovering the card reader the System Restore option can be used The card reader requires the operator to confirm the System Restore selection in order to avoid unintentional system restoration start system Restore Are you sure HLS ENT YES Confirmation of the System Restore action Haw PLEASE WAIT W Restoring Software This may take a few moments aa System Restore in progress The card reader will display the success or failure message for the System Restore If the system Restore process fails the operator has to acknowledge the failure by pressing the ENTER V key In the unlikely event that a system restore fails the card reader may be in an unusable state The operator should then try Total Factory Reset to recover the card reader in section 4 3
10. reviously been paired with a Bluetooth device and the pairing information is still available in the card reader it will start in Ready To Connect mode In this mode the card reader will allow connections with the paired Bluetooth device and will not be discoverable by other Bluetooth devices In this state the Bluetooth icon will stay solid To activate the Ready To Pair mode press and hold the ENTER V key until the Bluetooth Icon starts to flash Once pairing is complete the old pair will be removed this is the only way to remove old pairs To exit Ready To Pair mode without making a new pair press the CANCEL X key The card reader will also exit Ready To Pair after a configurable time out e First Data Merchant Solutions 3 3 4 Connected NLP 9 N ES First Data fal Merchant Solutions The card reader enters Connected mode once a Bluetooth connection is established with an application on the smart device OR IS First Data Merchant Solutions 3 4 Transaction mode 3 4 1 PIN Entry lf the card reader is expecting PIN entry from the user the instructions will be displayed Once PIN entry is complete the user should press ENTER V key to continue During PIN entry the user can press CLEAR lt to delete the previous digit or CANCEL X to delete all the digits and re start PIN entry Pressing CANCEL X when no digits are entered will cancel the PIN entry 3 4 2 PIN OK If the PIN is correct the car
11. vities e Any key press e USB charge cable inserted e Smart Card inserted e Magnetic Stripe Card swiped 30 gt First Data Merchant Solutions 3 2 4 Charging the Battery The card reader is fitted with an internal rechargeable battery which cannot be removed or replaced This battery should be charged for at least 3 hours when using the card reader for the first time or if the card reader has not been used for a long time The battery is charged by plugging the card reader into either a computer or external USB wall adapter using the USB lead provided Charging via a USB wall adaptor is faster but the adaptor must be capable of supplying at least 850mA 1A recommended When the unit is charging and running normally the charging icon will be displayed in the top right hand corner of the display The battery status icon will also indicate the real time battery power AF If the battery power goes below the configured Low Battery Threshold the low battery warning screen will be displayed If the battery power goes below a critical level the card reader will sleep until the charge has increased above this level 3 2 5 Low Battery 3 2 6 Battery usage guidelines e Keep the battery well charged and do not let it discharge completely e Charge at normal room temperature charging is disabled outside the range 0 C 45 C e Keep the card reader away from heat sources such as heaters or direct sun light 30 gt First Data M
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