User Guide - Coastal Project
Contents
1. e have a problem with drugs or alcohol or other substance e have so many debts can t even think about it e My life is chaotic don t have that kind of routine e have not got any time because of the above e might lose my tenancy home and e do not wish to discuss this Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 7 5 Basic skills This scale covers English literacy IT numeracy and use of telephone You can choose to complete it for any of those skills you are working on at the moment or want to improve Self reliance have good basic skills e English literacy IT and numeracy all good enough to not be a barrier in getting the type of work learning or other advancement want Work ready with support My basic skills are good enough but I want to improve e have achieved a certain skill level in basic skills but want to achieve a higher level in order to access a particular type of work or simply for my own satisfaction Making progress am doing things to improve my basic skills e am not confident about my English literacy IT or numeracy For example people don t always understand what say my grammar and pronunciation of words is not good enough and or am scared of using the telephone e am taking part in activities to improve these skills e g classes Thinking about work want to improve my basic skills but don t know where to start2. e IT English literacy or numeracy are a problem for me and e want help finding ways to improve these skills Not thinking about work can t work because I don t have some basic skills and there is nothing can do about this now e speak little or no English or literacy or IT or maths are a problem for me e This makes me nervous about going to work e am not looking at ways to improve my basic skills at the moment or e do not wish to discuss this Outcomes Star Work Star Triangle Consulting www outcomesstar org uk Page 8 HES 6 Social skills for work This scale is about how you relate to others and meet expectations in a work or learning situation This includes how you get on with people generally but also self confidence turning up on time behaving appropriately wearing the right sort of clothes and working well within a team You can choose to focus on whichever aspects of this are most important to you now when you complete this scale Self reliance am confident enough around other people am fine as part of a team e have good enough social skills and understanding of what is needed in a work environment to get on in life Work ready with support I am mostly OK working with other people but I would like some support e can get along with lots of different people in work and outside work e am involved in group work or team activities and mostly deal with difficulties ok but it is good
3. 1 Look at the Star and Journey of Change in the Star Chart and look through the rest of this guide 2 Talk over each of the seven areas with your worker and agree where you are on each scale using the scale descriptions in this user guide You can choose which area to do first You and your worker can record any important points on the Star Notes sheet if you want to 3 Plot your scores on the Star Chart and join the points to get the big picture Take a look at your completed Star and what it tells you about how things are for you now 4 Agree which areas you want to work on what you are aiming to do between now and the next review and what needs to happen next Record these in the Star Action Plan Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 2 Detailed Journey of Change Here is a more detailed description of the five stages of the journey into work Not thinking about work 1 2 At the beginning of the journey we cannot see any chance of getting into work Any or all of the seven areas can feel like an impossible barrier so we don t even think about the possibility of things being different We are not willing to engage in looking at options and because of this we are stuck We move to point 2 on the scale when we have fleeting moments of thinking about change but we quickly go back to not even considering work or training Thinking about work 3 4 At this stage we are thinking about the pos
4. actually have some skills am learning new skills or gaining experience e am learning job specific skills and or gaining experience e Actually do have some skills have identified or am aware of existing skills including Lifeskills that could be relevant Thinking about work haven t got any specific skills or experience but we can look at what I might be good at e don t think have any particular skills but e am willing to explore possible transferable skills and or look at how to develop my skills or get some experience Not thinking about work don t have any skills or experience e have never worked or not for a very long time or e There are no jobs or volunteer opportunities for people like me or e can t afford training for the work do really want or e don t know what you mean by transferable skills and don t want to talk about it there s no point Work Star Triangle Consulting www outcomesstar org uk Page 4 HES 2 Aspiration and motivation This scale is about whether you know what sort of work you want to do are motivated to do it and believe it is possible for you Self reliance am working and or learning am motivated and confident that can do well without support e am in work or learning or both but need some support e It helps to know there is someone can call on when my course ends or want to move jobs 9 e can move on to the next thing witho
5. application form and presenting yourself well in person Self reliance can identify and apply for appropriate jobs or learning without the project e have the skills to identify and move between suitable jobs or training without support e can present myself well on paper on the phone and in person Work ready with support know how to identify and apply for work and learning but would still like some help e can research opportunities with some guidance e am confident enough to approach a potential employer for further information e can present myself well and respond well enough in a mock interview situation e could do with help around certain specifics e g difficult questions writing a personal statement or online applications Making progress am OK with some aspects of finding work or learning but have difficulty with other aspects e have difficulty with one or more of the following writing a CV researching opportunities application forms presenting myself well at interview or other job search skills e am learning these skills through courses workshops or my advisor Thinking about work don t know how to find work or learning but I m interested and could do with some advice and guidance e don t know how to access opportunities but am interested in finding out what is possible e would like to be referred for support e g in CV writing Not thinking about work don t know where t
6. learning disability think should be on incapacity benefit instead e am too old e My family don t want me to work or study e have a criminal record e have no money to pay for training learning or childcare e would lose my benefits and be worse off financially e For reasons don t want to talk about Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 10 Published by Triangle Consulting 26 Sparsholt Road London N19 4EL 020 7272 8765 www triangleconsulting co uk Authors Sara Burns and Joy MacKeith Triangle Consulting 26 Sparsholt Road London N19 4EL 020 7272 8765 www triangleconsulting co uk Copyright 2009 Triangle Consulting Designed and edited by Jellymould Creative www jellymouldcreative com Copyright The Outcomes Star is the intellectual property of Triangle Consulting In order to promote the use of the Star and facilitate effective outcome measurement and keywork the copyright holders give you permission to copy distribute and display this publication under the following conditions e You don t alter the design or text or create IT software based on the tool e You must attribute the work to the copyright holders in the manner specified above e You do not use this work for commercial purposes e For any reuse or distribution you must make clear to others the licence terms of this work Any of these conditions can be waived if you get written permissi
7. P User Guide Work Star The Outcomes Star for work and learning job specific skills aspiration and motivation job search skills Developed by Sara Burns and Joy MacKeith of Triangle Consulting HE St Welcome to the Work Star The Star is a tool to help us map our work together We use it to see how you are doing and to develop an action plan We look at the Star together when you first come to the project and revisit it again later The Work Star covers seven key areas of your life that are important to your journey into work and or learning 1 Job specific skills 2 Aspiration and motivation 3 Job search skills 4 Stability 5 Basic skills 6 Social skills for work 7 Challenges The Journey of Change For each of these seven areas there is a 1 10 scale to help you to identify where you are now on your journey to work These scales follow the same five stages e Not thinking about work 1 2 substantial barriers to work or advancement and you can t see a way round them e Thinking about work 3 4 substantial barriers but you are working out how to address them e Making progress 5 6 some barriers overcome but others are still there e Work ready with support 7 8 barriers mostly overcome or can be worked around you need support to maintain progress e Self reliance 9 10 in work work ready or engaged in work related training You don t need support from the programme What you need to do
8. e responsibilities health issues disability age or loss of benefits Self reliance can deal with any challenges for myself e Available for work and or advancement within work e At 9 would like to stay in touch with the advisor e By 10 no longer need the service to deal with the challenges Work ready with support am in a position to work or study but would like some help e don t have any major challenges or e have found a way ahead and see that it is possible for me to work despite the challenges face e would like a bit of help with some challenges or need support to keep things going Making progress am sorting things out so that I can get a job or do training e am exploring childcare options or sorting out the financial side of things or looking into what is accessible to me e think it is possible to work maybe part time Thinking about work It s really hard for me to work or study at the moment but e can see some benefits of work in the longer term despite the challenges face at the moment e am open to talking about what might work for me and my family for instance work that fits around school hours e could work in my own community e will accept help to look at options Not thinking about work am not even thinking about getting a job because e have children or other caring responsibilities e feel unable to work because have a physical disability mental health issue or
9. ion see www outcomesstar org uk Funded by wy gt Sc 5 ou ct ait THE ROYAL BOROUGH OF ATEN A Leading learning and skills a7 Camden N amp S LI N G TO N City of Westminster
10. n work or learning but need in job support for a while longer Self reliance 9 10 At this point we are in work and or learning and probably have quite clear goals for the future We can keep things going with support from family or friends and do not need a specialist service At point 9 we would probably need support if a course or job came to an end to look for the next one At point 10 we would be able to move between jobs or courses without support from the service Outcomes Star Work Star Triangle Consulting www outcomesstar org uk Page 3 HES 1 Job specific skills and experience This scale is about the extent to which you have the skills and experience necessary for the type of work or volunteering opportunities you want both in the short term and any longer term aspirations you may have Outcomes ar Self reliance have good job specific skills and or experience and know what to do to learn more and get on in life e am committed to on going learning and advancement e know how to take the next step when want to advance my career Work ready with support have enough work related skills or experience to get a job or voluntary position but need more to do what want to do e want a change in career or role to do something different with my existing skills and add to them as necessary e am starting as a trainee or volunteer with a view to gaining more skills and advancement Making progress do
11. o start to look for work or training e don t know how to access opportunities and e am not interested in finding out what is possible Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 6 HES 4 Stability This scale is about the day to day pattern of your life It covers any issues with drugs or alcohol debt problems insecure housing or other issues that might affect you getting and keeping a job or engaging in learning If your life is already quite stable you score 10 Self reliance My life feels stable and I can deal with any difficulties myself e am able to handle crises and forward plan e am fairly resilient when there are difficulties with a little help from family and friends Work ready with support Things are mostly stable enough but want to keep in touch until feel more settled e My housing and financial situation is reasonably stable e have sorted any substance misuse issues e But I still want support in this area Making progress am making progress with my housing substance misuse debt or other issues e do have some issues but am working on them e Things are stable some of the time Thinking about work can t work now but maybe I could sort things out so I can e My life is chaotic at the moment but am looking at how to get more space and stability e am open to help from an appropriate service Not thinking about work cannot work because
12. on form the copyright holder Acknowledgements The Outcomes Star has a long history of development and testing and we would like to thank all the managers workers and clients who have contributed to the development of the Star with their input and feedback and have made it possible for Triangle to produce such an accessible and effective tool We would particularly like to acknowledge the vital contribu tion of e The London Housing Foundation and St Mungo s for their respective roles in the creation of the original Outcomes Star in homelessness e The sector bodies and commissioners who have commissioned new versions of the Star including the Mental Health Providers Forum Camden Council and Alcohol Concern Each new partner that we work with contributes to the development of the Star as well as the breadth of its reach e The managers and workers from Camden Working Islington Working and RBKC who have participated in the development of the Work Star e The LSC for the funding of this development as part of the Joint Network Protocol project in four London Boroughs Outcomes Star Work Star Triangle Consulting www outcomesstar org uk Page 11 Outcomes Star aspiration and social skills job search for work skills 3 Triangle The Work Star is a version of the Outcomes Star a family of tools developed by Triangle Consulting for supporting and measuring change when working with vulnerable people For more informat
13. sibility of working now or in the future the barriers may seem huge and we may not know what to do or how to move forward but we are actively engaging with the pos sibility of working We may talk about some of the barriers and explore options or ways forward but we mostly rely on workers for ideas or progress At point 3 we may be quite uncertain and often miss appointments at point 4 we are more consistent and mostly turn up Making progress 5 6 At this stage we have a growing belief in ourselves and a sense that it is possible to find and hold down a job that works for us We may have overcome some barriers and that makes us more confident and open to other opportunities We are more likely to have ideas of what we want to do to take the initiative and be making progress in areas we still need to work on At point 5 we have this sense of belief but have not yet put it into action By point 6 we are acting on this be lief and direction by becoming pro active in learning new skills and or looking for work Work ready with support 7 8 By this stage we are able to work and may be in work We have a realistic sense of what we want and are able to do in the world of work and learning This may include long term career goals However we still need sup port in this area of our lives with developing job search skills or with maintaining more stability in our lives or meeting expectations of the work place By point 8 we are probably i
14. to have someone to talk things over with when there are problems Making progress mostly get on with people know how am meant to behave at work but sometimes things go wrong e can turn up on time and dress in the way that is expected and e get on with people mostly but e Things sometimes go wrong and don t know how to deal with it e g a conflict with someone gets out of hand or feel people don t like me so leave or walk out if someone criticises my work Thinking about work have never had a job or it hasn t worked out when I have tried but am hoping the advisor can help me e Similar to above but want to learn how to behave to fit in in the work place Not thinking about work have never held down a job things just fall apart One or more of these statements fits for you e am not confident around people don t know well e People criticise the way am around others or say use inappropriate language e find it hard to turn up on time e People say don t dress appropriately e don t know how to fit in or just don t want to e don t see why I should change myself to work people can take me or leave me and e don t want to talk about it Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 9 HES 7 Challenges This scale is about any practical issues that you see as barriers to your participation in work or training These may include childcar
15. ut specialist support 10 Work ready with support know what I want and I m keen to do well but I would like some help e am ready to work or study but need some support e My aspirations are both ambitious and realistic e am doing well but still want help to keep going Making progress want to work and am taking steps in the right direction e have some clear ideas about what want to do and feel hopeful and motivated at least sometimes e am doing some things that will help me move in the right direction e g volunteering training or seeking out information on possible options Thinking about work would like to work but don t think I can get a job e don t know what I want to do or could do but will look at options and do an action plan if you say it will help e Maybe there is something out there for me Not thinking about work don t know what I want to do There is nothing can do e Nobody will want to employ me e don t trust myself or expect much from myself e am here because was told to come don t trust this service e don t think have anything useful to offer Outcomes ar Work Star Triangle Consulting www outcomesstar org uk Page 5 HES 3 Job search skills This covers all the skills you need to find and get a job or training researching opportunities confidence on the phone using a computer feeling able to present your strengths in writing on a CV or
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