Home

PN: S0000207 Rev. B - Multi

1. 17 16 98 7 6 5 4 321 CROP ODOR OCH OD OD GO OP Op Op OD Op OD OD Op OP 15 14 22 Appendix B Cabling Diagrams Pin Connections E amp M Description FXO OD d OO PS ob M E T1 H R1 SG SB TROND Description N C Ring Tip N C FXS O1 AOUN Description N C Tip Ring N C 79 MultiVOIP 400 User Guide Magix 400 E amp M Tie Card MVP 400 Magix 400 E amp M 4 Connection Wire Tire Card PIN NO PIN NO M INPUT M MOUTH CONTROL E OUTPUT T1 4 WIRE OUTPUT E EARCONTROL T1 TIP 1 RECEIVE R 4 WIRE INPUT 2 WIRE R RING TRANSMIT T 4 WIRE INPUT 2 WIRE TIP TRANSMIT R1 4 WIRE OUTPUT R1 RING 1 RECEIVE SG SIGNAL GND OUTPUT CHASSIS GROUND SCREW SB SIGNAL BATTERY OUTPUT UNUSED Male Male 80 Appendix C Regulatory Information Appendix C Regulatory Information Class A Statement FCC Part 15 NOTE This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instruction manual may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful inter
2. 19 MultiVOIP 400 User Guide Cabling Procedure Cabling involves connecting the host MultiVOIP to your LAN and telephone equipment 1 If you are connecting any Voice Fax Channel to an E amp M trunk other than type 2 perform the E amp M Jumper Block Positioning procedure which appears later in this chapter before connecting power to the unit Connect one end of the power supply to a live AC outlet and connect the other end to the MultiVOIP as shown in Figure 2 2 The power connector is a 7 pin circular DIN connector m j Voice Fax Channel 1 8 I Connections LJ Hi N E EP ame y Command Port Connection us Ethernet Connection Figure 2 2 Cable Connections Connect the MultiVOIP to a PC by using the DB 25 male to DB 9 female cable provided in your unit Plug the DB 25 end of the cable into the Command port of the MultiVOIP and the other end into the PC serial port See Figure 2 2 Connect a network cable to the ETHERNET 10BASE T connector on the back of the Multi VOIP Connect the other end of the cable to your network If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to your MultiVOIP connect one end of an RJ11 phone
3. In multimedia applications a technique in which pulse code modulation samples are com pressed before they are stored on a disk ADCPM an extension of the PCM format is a standard encoding format for storing audio informa tion in a digital format It reduced storage requirements by storing differences between successive digital samples rather than full values Address A numbered location inside a computer It is how the computer accesses its resources like a video card serial ports memory etc AMI line coding One of two common methods of T1 line coding with B8ZS AMI line coding places restrictions on user data B8ZS does not Analog signal A waveform which has amplitude frequency and phase and which takes on a range of values between its maximum and minimum points Analog Transmission One of two types of telecommunications which uses an analog signal as a carrier of voice data and video An analog signal becomes a carrier when it is modulated by altering its phase amplitude and frequency to correspond with the source signal Compare with digital transmission Application Program Interface API A software module created to allow dissimilar or incompatible applications programs to transfer information over a communications link APIs may be simple or complex they are commonly required to link PC applications with mainframe programs ASCII American Standard Code for Information Interchange pronounced askey A binary co
4. OutBound InBound Password Automatic Disconnection Enable Disconnect After fi HU Seconds es cence PELA 2 The Call Authentication Option enables you to provide Password Protection on Inbound and Outbound calls on any of the three interfaces FXO FXS and E amp M A password of up to 14 numeric characters can be assigned to either or both voice fax channels The required password must then be entered from the device initiating a call over the protected voice fax channel The Automatic Disconnect Option enables you to limit the duration of a call on any of the three interfaces FXO FXS or E amp M This function will hang up the call when a timer expires The default timer value of 15 seconds can be increased to any value up to 65535 seconds roughly 18 hours 47 MultiVOIP User Guide Regional Tab The Regional tab controls the voice communications for the country or region in which the MultiVOIP is being used Country Region us A z Tone Pairs Frequency Hz Gain dB Cadence secs Type 1 2 1 2 On Off Dial Tone 350 440 16 Busy Tone 480 620 16 Ring Tone 480 440 16 Pulse Generation Ratio 60 40 ms 67 33 ms SS EE From the Country Region list you can select the country or region for which you are configuring the MultiVOIP The Tone Pairs group always displays the tones used in the country or region currently selected In addition to Australia Central America Chile Europ
5. Corporate Office Corporate Office Corporate Office Corporate Office Sales Office Sales Office Marketing Office Marketing Office Regional Office Regional Office Chapter 1 Introduction and Description Front Panel Description The front panel contains three groups of LEDs that provide the status of the Ethernet connection Voice Fax channels and general status of the MultiVOIP The front panel is shown in Figure 1 3 and a description of each LED follows Figure 1 3 Front Panel ETHERNET RCV Receive Data indicator blinks when packets are being received from the local area network LNK Link indicator lights when the Ethernet link senses voltage from a concentrator or external device XMT Transmit Data indicator blinks when packets are being transmitted to the local area network COL Collision indicator lights when a collision is detected on the Ethernet link VOICE FAX CHANNEL _ FXS Foreign Exchange Station indicator lights when the voice fax channel is configured for FXS operation FXO Foreign Exchange Office indicator lights when the voice fax channel is configured for FXO operation E amp M Ear and Mouth indicator lights when the voice fax channel is configured for E amp M operation FAX Fax indicator lights when there is fax traffic on the voice fax channel XMT Transmit indicator blinks when voice packets are being transmitted to the local area network RCV Receive indicator blinks when voice packets are being rece
6. Data Service Unit DSU A device that provides a digital data service interface directly to the data terminal equipment The DSU provides loop equalization remote and local testing capabilities and a standard EIA CCITT interface Dedicated Line A communication line that is not switched The term leased line is more common Default This is a preset value or option in software packages or in hardware configuration that is used unless you specify otherwise Device driver Software that controls how a computer communicates with a device such as a printer or mouse Digital Cross connect System DCS The CO device which splits and redistributes the T1 bandwidth the DCS takes time slots from various T1 lines and alters them to provide the needed connectivity DCS connections are made with software at an administrator s worksta tion Digital Data Information represented by discrete values or conditions contrast Analog Data 88 Glossary Digital Loopback A technique used for testing the circuitry of a communications device Can be initiated locally or remotely via a telecom munications device The tested device decodes and encodes a received test message then echoes the message back The results are compared with the original message to determine if corruption occurred en route Digital PBX A Private Branch Exchange that operates internally on digital signals See also Exchange Digital Service level 0 DSO The world wide stand
7. OIP Identification Type Identified By IP Address Ethernet oOo O Node ID C Dynamic Static In the Station Information group enter the unique phone number of the local device connected to Channel 1 in the Phone Number box For example phone number 101 28 The Description is optional but can be useful in associating the channel to the extension If you want enter a description of your local phone number This description identifies the phone number you entered in the previous step 29 The Permit Hunting option enables the answering unit to roll over to a second channel if the first channel is busy Click Permit Hunting if you want the calls to roll over to a second voice fax channel Calls will only roll over within an individual MultiVOIP for example if all of a MultiVOIPs lines or channels are busy the next call will not hunt to another MultiVOIP Note The Host MultiVOIP must have a static IP address that the remote MultiVOIP can reference to obtain a downloaded copy of the host phone directory database 30 30 31 32 33 34 35 Chapter 3 Software Loading and Configuration In the MultiVOIP Identification group enter the IP address of the Host MultiVOIP in the IP Address box For example 204 22 122 118 Then obtain the 12 digit Node ID 0008005xxxxx from the ID plate on the back panel of the MultiVOIP and enter this number in the Ethernet Node ID box Ifthe ID
8. PRI is one 64Kbps D channel and 23 B channels Elsewhere it is one D channel and 30 B channels Primitive An abstract representation of interaction across the access points indicating that information is being passed between the service user and the service provider The OSI Reference Model defines four types of primitives Request Indication Response and Confirm Private Branch Exchange PBX A telephone exchange located on the customer s premises The PBX provides a circuit switching facility for telephone extension lines within the building and access to the public telephone network See also Exchange PROM Programmable Read Only Memory pronounced prom A permanent memory chip that can be programmed or filled by the customer after by the manufacturer has set initial values Contrast with ROM 93 MultiVOIP 400 User Guide Protocol 1 A set of semantic and syntactic rules that determines the behavior of functional units in achieving communication 2 In Open Systems Interconnection architecture a set of semantic and syntactic rules that determine the behavior of entities in the same layer in performing communication functions 3 In SNA the meanings of and the sequencing rules for requests and responses used for managing the network transferring data and synchronizing the states of network components 4 Synonymous with line control discipline PSTN Public Switched Telephone Network A worldwide public voice telephone network
9. model provides reliable end to end delivery of data and detects transmission sequential errors Transport Protocol Data Unit TPDU A transport header which is added to every message contains destination and source addressing information that allows the end to end routing of messages in multi layer NAC networks of high complexity They are automatically added to messages as they enter the network and can be stripped off before being passed to the host or another device that does not support TPDU s Trunk Transmission links that interconnect switching offices TSR terminate and stay resident A software program that remains active and in memory after its user interface is closed Similar to a daemon in UNIX environments Tunneling Encapsulation data in an IP packet for transport across the internet Twisted pair wiring A type of cabling with one or more pairs of insulated wires wrapped around each other An inexpensive wiring method used for LAN and telephone applications also called UTP wiring U UART Universal Asynchronous Receiver Transmitter pronounced you art A chip that transmits and receives data on the serial port It converts bytes into serial bits for transmission and vice versa and generates and strips the start and stop bits appended to each character UNIX An operating system developed by Bell Laboratories that features multiprogramming in a multi user environment Unshielded Twisted Pair UTP Telephone typ
10. sh d EEG Tone Pairs Frequency Hz 1 2 350 480 Pulse Generation Ratio 60 40 ms 67 33 ms eo EE e Ra The Tone Pairs group parameters change per your choice Click OK when finished 25 The following dialog box displays Hult OIF 800 Checking Multz DTP Ready to Download default Setup Choose OF to proceed 29 MultiVOIP 400 User Guide Click OK Each component is loaded in succession 26 From the Program Group double click MultiVOIP Configuration Click Phone Book The Phone Directory Database dialog box displays The Phone Directory Database dialog box displays You will build your personalized MultiVOIP Phone Directory in the following steps The MultiVOIP configured as a Host will contain the host database The host database has the phone numbers of all the MultiVOIP s available for communication on an IP network This database is downloaded to each Client MultiVOIP as it comes online HMultiVDIP 800 Phone Directory Database Erg re Sa Phone Number IP Address Channel Description Number of Entries 0 Database Type Host C Client Host IP Address Ka E A Click Add to begin building your phone directory database 27 The Add Edit Phone Entry dialog displays Multi YOIP 800 Add Edit Phone Entry Station Information Phone Number Ir Description Voice Channel Chame 1 zl Permit Hunting Multi
11. 1 5 3 kbps Packets Sent 432 Packets Acyd 753 Bytes Sent Bytes Revd Packets Lost Outbound Digits Jitter Call Charges From MY P800_Ch 2_80 To MYFPBOO Chl 801 From gt To Details Phone Humber 808 aui IP Address 192 168 80 206 8 192 168 80 206 1 Interface FAS Loop Fz5 Loop Firmware Version MultYDIP v3 51 Hult OIP v3 51 Options SC SC SC Silence Compression FEC Forward Error Correction Status Active The ratio of Packets Lost versus Packets Received provides a general indication of the integrity of the Internet connection To reduce the frequency of lost packets select a low bit rate coder such as G 723 or Netcoder Selecting the Forward Error Correction check box on the Voice Fax tab in the Channel Setup dialog box enables the MultiVOIP to recover many of the lost packets The Jitter ms value indicates the mean deviation of the difference in packet spacing at the receiver compared to the sender for a pair of packets 56 Chapter 4 MultiVOIP Software Viewing Logs The Log Entries dialog box displays a chronological history of all calls into and out of this unit Click Logs in the Statistics dialog box to open this dialog box Mult OIP 800 Log Entries EN Event Start Date Time Duration Status Mode From gt To 05 03 2000 05 03 2000 05 03 2000 05 03 2000 05 03 2000 05 03 2000 05 03 2000 05 04 2000 05 04 2000 05 05 2000 05 05 2000 05 05 2000 05 0
12. 122 188 201 22 122 188 201 22 122 188 201 22 122 188 209 96 211 90 209 96 211 90 207 26 125 121 207 26 125 121 210 34 5 100 210 34 5 100 10 C Client Channel Channel 1 Channel 2 Channel 3 Channel 4 Channel 1 Channel 2 Channel 1 Channel 2 Channel 1 Channel 2 database is downloaded to the client unit When a person in the Sales Office picks up the phone to call some one at the Corporate office he she would dial extension 202 to direct the call through the Sales Office MultiVOIP When a second dial tone is heard they would then dial one of the four extensions at the Corporate Office MultiVOIP extensions 101 thru 104 Now the call is sitting on the Corporate telephone switch PBX The person now could dial any one at the corporate office by dialing their extension or if they wanted to dial some one in the local area via the corporate public telephone network they could dial a 9 for an outside line and then dial the telephone number as if they were sitting at the corporate site Similarly if a person in the Corporate Office wanted to dial the Regional Office they would pick the phone and dial one of the four Corporate Office MultiVOIP extensions 4 thru 7 This would direct the call to the Corporate MultiVOIP and when the second dial tone is heard they would dial 401 at the Regional Office This would ring the telephone at extension 401 in the Regional Office and the phone conversation would take place Description
13. 25 female connector 10Base T Ethernet Connector The Ethernet 10Base T connector is used to connect the MultiVOIP to a LAN using unshielded twisted cable This connector is a keyed RJ 45 jack Voice Fax Channel The Voice Fax channel connectors include three options per channel E amp M FXO and FXS E amp M This connector is used if you are connecting VOICE FAX CHANNEL _ to the E amp M trunk ona PBX This connector is an RJ 45 jack FXO This connector is used if you are connecting VOICE FAX CHANNEL _ to the station side of a PBX This connector is an RJ 11 jack FXS This connector is used if you are connecting VOICE FAX CHANNEL _ to a station device etc an analog telephone KTS telephone system or fax machine This connector is an RJ 11 jack Chapter 1 Introduction and Description Specifications Two 1 Meg by 32 byte at 70 nanosecond SIMM is 8 Mb DRAM Caution SIMM speed and size cannot be mixed Two Meg of flash memory Ethernet Port Single Ethernet Interface 10BASE T twisted pair keyed RJ 45 connector Command Port Single 19 2K bps asynchronous Command Port with a DB 25 female connector Voice Fax Channel Two RJ 11 jacks FXO and FXS One RJ 45 jack E amp M Electrical Physical Voltage 115 VAC Standard 240 Volts AC Optional Frequency 47 to 63 Hz Power Consumption 18 Watts Dimensions 3 75 high x 17 4 wide x 8 deep 8 9cm high x 44 2cm wide x 20 3cm de
14. 7 Click Yes to continue 11 The IP Protocol Default Setup dialog box displays Multi YOIP 800 IP Protocol Default Setup EG Ethernet IP Address 200 2 9 1 Subnet Mask 255 255 255 0 ie The default Frame Type is TYPE II If this does not match your IP network select the Frame Type from the Frame Type list The Frame Type choices are TYPE Il and SNAP 12 Inthe Ethernet group enter the IP Address Subnet Mask and Gateway Address unique to your IP LAN The IP address is your unique LAN IP address and the Gateway address is the IP address of the device connected to the Internet Intranet Click OK when you are finished 13 The Channel Setup dialog box displays The Channel Setup dialog box defines the channel interface voice coder fax parameters and regional telephone parameters for each channel Multi OIP 800 Channel Setup x Interface Biling Security Select Channel Channel 1 z rinterface rDialing Options FXS Loop Start Regeneration Mag Dial Digits 5 C FXS Ground Start O Pulse ENSE C FXO DTMF Flash Hook Time C E amp M i deel rE amp M Options rFXO Disconnect On Auto Call Signal E Current Loss Auto Call Enable Dial Tone Wink Tone Detection z Phone Number Mode 4 Silence Detection DT e 2 wie 4 Wire None zi Wink Ti Disconnect Tone Sequence FXS Options ink Timer ween 250 S M None J Current Loss Silence Ti
15. Address http www multitech com Contents Chapter 1 Introduction and Description an ranxrnnnvnnnnnnnnnnnnnnnnnnennnennnennnennn MINN 6 Preview of this GUN E 6 VAM 8 Front Panel dat e rn 13 ETP NNN 14 Power Connector eege eege Au Eeer 14 MAT 14 10Base T Ethernet Connector rrrrarrrnnrrrnnrrvanrvnnrnnanrnnnnenanrnnnnenannnnanennnnnnnnrnnnnennernnnnennenenanennnnennnene 14 NO te pe alia T mem 14 999 eege ENN m 15 ET PT 15 MIT Nede 15 eee GE ERE EEE EE EN EE 15 Electrical VE eri NT E DET 15 Chapter 2 Installati n E morana our Ee 18 Configure and Install your Host MultiVOIP sictssesidosiresisncevenvesnsanteneanesackintipstanctbieiirsdvacindieaenaiaiesans 18 oe your Client MuU OUP S c rede 18 Wise the VOIP e TN 18 NE 18 Blat Tata Your ENT EE ET EE NE 19 Se ERE EE TTE 19 Valid VOIP Network Connections EE 19 CANNOT TOCE OUE E 20 E amp M Jumper Block Positioning Procedure EE 21 Chapter 3 Software Loading and Configuration NN TN EE 24 Configuring Your Client Muli EE 33 Deploy NE PEN 39 Chapter 4 MultiVOIP Software ranrnannnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnennennne MN e EEN 42 PE Nr 42 MP NNN ee 43 Changing Channel Parameters EEE ERAAN E AATE E 44 Ier E EEN 44 eler eh dit EE 46 FP UMN NN 48 Changing the Phone Directory Database EE 49 CL IP Feet ER 51 FO 51 ee 53 L e 53 ee EE 54 NE EE 55 Viewing CORTPTOOIESS EE EE alent 56 VP 57 VET 57 51101
16. Explicit Congestion Notification FECN A bit that tells you that a certain frame on a particular logical connection has encoun tered heavy traffic The bit provides notification that congestion avoidance procedures should be initiated in the same direction of the received frame See also BECN Backward Explicit Congestion Notification Frame A group of data bits in a specific format to help network equipment recognize what the bits mean and how to process them The bits are sent serially with a flag at each end signifying the start and end of the frame Frame Relay A form of packet switching that uses small packets and that requires less error checking than other forms of packet switching Frame relay is effective for sending bursty data at high speeds 56 64K 256K and 1024K bps over wide area networks Frame Relay specifications are defined by ANSI documents ANSI T1 602 T1 606 T151 90 175 T151 90 213 and T151 90 214 In using frame relay blocks of information frames are passed across a digital network interface using a connection number that is applied to each frame to distinguish between individual frames Frame Relay Forum A non profit organization of 300 vendors and service providers based in Foster City CA that are developing and deploying frame relay equipment Frame Relay Implementors Forum A group of companies supporting a common specification for frame relay connection to link customer premises equipment to telco netwo
17. Figes P P ISP A i B ISP X e Marketing Office Workstation Workstation PSTN Connection Router Static IP cmm T1 E1 PRI etc Address 207 26 125 121 N Router with Diffserv MultiVOIP IP Address 201 22 122 118 Mask 255 255 255 128 e S 512 4123 eves IP Address 208 25 124 110 Mask 255 255 255 240 A V gr 532 6128 Router Static IP ANN Address 210 34 5 100 T lior Workstatic Workstation ion B FXS Interface k 532 6129 Router with Diffserv IP Address 210 33 4 110 Mask 255 255 255 240 Q NS d Regional Office 401 402 Figure 1 2 Example of a MultiVOIP application The sales office is set up with a two voice fax channel MultiVOIP MVP200 connected to the LAN with one voice fax channel connected directly to the local Public Switch Telephone Network PSTN and the second voice fax channel connected to the trunk side of the KTS This enables an attendant to direct incoming calls to any one of the telephones or fax machines connected to the Key Telephone System at the sales office This enables the corporate caller to call either the sales office or instead of Chapter 1 Introduction and Description dialing extension 201 dials extension 202 and is now connected to the local telephone network at the sales office The corporate caller could then dial any telephone number from the sales office PSTN and this would be a local call The regional off
18. Gateway Enter your LAN IP Address Subnet Mask and Gateway Address in the IP Protocol Default Setup dialog box Click OK when finished 67 MultiVOIP User Guide Enter your current configuration in the Channel Setup dialog box Click OK when finished Hut DIP 800 Channel Setup interface Select Channel Channel 1 Interface Dialing Options 4 PRA Renencration Max Dial Digits C FX5 Ground Start O Pulse Re aoe ee in ms 2000 C FXO DTHF Flash Hook Time C E amp M in ms 600 E amp H Options _ FXO Disconnect On Auto Call Signal X Current Loss Auto Call Enable Dial Tone Wink fia Tone Dereerun Phone Number e zw C we Silence Detection 2Wire 4 Wire None EI ET Disconnect Tone Sequence FAS Options ink Timer ar 250 gd None Current Loss ETT Silence Timer 15 Ring je in seconds Count Cancel The MultiVOIP firmware and coders download then the MultiVOIP reboots Hult0IP 800 Checking Mult DIP Ready to Download default Setup Choose OK to proceed Multi LIP 800 Downloading Code File Name HTVOIP BIN Size bytes 8165118 Downloading Yoice Coders File Mame CODERS HST Size bytes 76228 PETE 20 68 Chapter 4 MultiVOIP Software Manual Upgrade Procedure Follow this procedure only if you want to manually upgrade your MultiVOIP Note Steps 4 8 can be performed locally via th
19. Multi VOIP Identification for the Sales Office client unit depends on how it is used in its network For example if the client unit is behind a proxy server and the proxy server is providing the connection to the Internet and the proxy server is using dynamic addressing i e the ISP is assigning the IP addressing then this client MultiVOIP will use dynamic addressing and the IP Address field in the Identified By group will be greyed out inactive If the proxy server is using static addressing then the Type group would be static and the IP Address field in the Identified By group would contain the IP address of the proxy server If the client MultiVOIP is connected to the Internet via a router as in 11 MultiVOIP 400 User Guide 12 our Sales Marketing and Regional Offices in our Typical Application then the router static IP address is enterred in the IP Address field When the Sales Marketing and Regional Offices in our Typical Application are enterred into the Phone Directory Database of the Corporate MultiVOIP the phone directory database is complete Now whenever a MultiVOIP is turned on at any of the client offices the phone directory database is downloaded to the unit Hult OIP 800 Phone Directory Database oe MA Sa Phone Number Humber of Entries Database Type Host Host IP Address The phone directory database is now built so that whenever an office turns on its Multi VOIP the IP Address 201 224
20. MultiVOIP 1 At the remote site remove the serial cable from the PC to the Command Port connector on the back panel of the MultiVOIP 2 At the remote site connect a special cable Remote Configuration Cable from the Command Port connector on the back panel of the MultiVOIP to the RS 232 connector on the modem The special cable is a serial cable with male connectors on both ends Refer to Appendix B for cable details Connect the modem to your local telephone line Provide your telephone number to the person verifying your configuration Configure the remote modem for 19200 baud and turn on Force DTR 3 At the main site connect your local PC to a modem that is connected to a dial up line 4 Install the MultiVOIP software on the local PC When installed click Start Programs MultiVOIP Configuration Port Setup or double click on the Configuration Port icon in the MultiVOIP program group 5 The MultiVOIP Setup dialog box displays Hut DIP 800 v3 O1E Port Setup x Communication Type Select Port Hult DIP IP Address CUP com i 32168336 E Modem Setup Init String ATSO 1 amp E5 5B13200 amp D 1 Init Response mr Dial String fC Connect Response CONNECT Hangup String PATH NOTE Uf there is a Dial String specified in Modem Setup Configuration programs will try to initialize modem and dial this string 10 11 12 13 Chapter 5 Remote Configuration and Management V
21. a highly distributed protocol each machine only worries about sending data to the next step in the route Internetwork Packet Exchange IPX A NetWare communications protocol used to route messages from one node to another IPX packets include network addresses and can be routed from one network to another An IPX packet can occasionally get lost when crossing networks thus IPX does not guarantee delivery of a complete message Either the application has to provide that control or NetWare s SPX protocol must be used Interoperable Devices from different vendors that can exchange information using a standard s base protocol I O Addresses Locations within the I O address space of your computer used by a device such as an expansion card a serial port or an internal modem The address is used for communication between software and a device IRQ Level Interrupt Request Level The notification a processor receives when another portion of the computer s hardware requires its attention IRQs are numbered so that the device issuing the IRQ can be identified and so IRQs can be prioritized ISA Industry Standards Architecture pronounced ice a The classic 8 or 16 bit architecture introduced with IBM s PC AT computer ISDN Integrated Services Digital Network An International telecommunications standard for transmitting voice video and data over a digital communications line ISDN is a world wide telecommunications service that uses digital
22. a telephone other than a cordless type during an electrical storm There may bea remote rist of electrical shock from lighting 7 Do not use the telephone to report a gas leak in the vicinity of the leak 8 To reduct the risk of fire use only No 26 AWG or larger telecommunications line cord Chapter 2 Installation Unpacking Your MultiVOIP Remove all items from the box Multi eco Systems multitec Muli Z 7 Voice Fax over IP Networks 00800000 00800000 00800000 00500000 00800000 00060000 4OOOOOOOO OOOOOOOO O Quick Start Guide Multilech Systems Figure 2 1 Unpacking Safety Warnings Caution Danger of explosion if battery is incorrectly replaced A lithium battery on the voice fax channel board provides backup power for the time keeping capability The battery has an estimated life expectancy of ten years When the battery starts to weaken the date and time may be incorrect If the battery fails the board must be sent back to Multi Tech Sytems for battery replacement The E amp M FXS and Ethernet ports are not designed to be connected to a Public Telecommunication Network Valid VOIP Network Connections The following VOIP network connections can be made at this time FXS to FXS E amp M Wink to E amp M Wink FXS to FXO E amp M Dial Tone to E amp M dial tone E amp M Wink to FXS ground E amp M Dial Tone to FXS loop E amp M Wink or dial tone to FXO FXO to FXO
23. connection include 20 FTP data transfer 21 FTP control 23 Telnet 25 SMTP 43 whois 70 Gopher 79 finger and 80 HTTP TCP described in RFC 793 ftp ds internic net rfc rfc793 txt provides a virtual circuit connection oriented communication service across the network TCP includes rules for formatting messages establishing and terminating virtual circuits sequencing flow control and error correction Most of the applications in the TCP IP suite operate over the reliable transport service provided by TCP described in RFC 7668 ftp ds internic net rfc rfc768 txt provides an end to end datagram connectionless service Some applications such as those that involve a simple query and response are better suited to the datagram service of UDP because there is no time lost to virtual Appendix B Cabling Diagrams circuit establishment and termination UDP s primary function is to add a port number to the IP address to provide a socket for the application The Application Layer protocols are examples of common TCP IP applications and utilities which include Telnet Telecommunication Network a virtual terminal protocol allowing a user logged on to one TCP IP host to access other hosts on the network described in RFC 854 ftp ds internic net rfc rfc854 txt e FTP the File Transfer Protocol allows a user to transfer files between local and remote host computers per IETF RFC 959 ftp ds internic n
24. connects a non ISDN device between the R and S interfaces Typically a PC card Tie line A dedicated circuit linking two points without having to dial a phone number The line may be accessed by lifting the telephone handset or by pushing a button Time Division Multiplexing TDM Division of a transmission facility into two or more channels by allotting the common channel to several different information channels one at a time Time Slot One of 24 channels within a T1 line Each channel has a 64K bps maximum bandwidth Time slot implies the time division multiplexing organization of the T1 signal Toll Call A call to a location outside of your local service area a long distance call Tone dialing One of two methods of dialing a telephone usually associated with Touch Tone push button phones Compare with pulse dialing Topology Physical layout of network components cables stations gateways and hubs Three basic interconnection topologies are star ring and bus networks Transmission Control Protocol TCP A communications protocol used in Internet and in any network that follows the US Department of Defense standards for internetwork protocol TCP provides a reliable host to host protocol between hosts in packet switched communications networks and in interconnected systems of such networks It assumes that the Internet protocol is the underlying protocol Transport Layer Layer 4 of the Open Systems Interconnection OSI
25. cord to the Voice Fax Channel 1 FXS connector on the back of the MultiVOIP and the other end to the station device If you are connecting the station side of a telephone switch PBX to your Multi VOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the phone jack If you are connecting an E amp M trunk from a telephone switch to your MultiVOIP connect one end of an RJ45 phone cord to the Voice Fax Channel 1 E amp M connector on the back of the MultiVOIP and the other end to the trunk Refer to Appendix B for E amp M cabling pinout If you are connecting to an E amp M trunk you need ensure that the E amp M trunk jumper is in the correct position for the E amp M type trunk The default E amp M jumper position is E amp M type 2 To change the E amp M jumper position perform the E amp M jumper block positioning procedure Hepeat the above step to connect the remaining telephone equipment to each Voice Fax Channel on your Multi VOIP Turn on power to the MultiVOIP by placing the ON OFF switch on the back panel to the ON position Wait for the BTG LED on the Multi VOIP to go off before proceeding This may take a few minutes Proceed to the next section to load the Multi VOIP software 20 Chapter 2 Installation E amp M Jumper Block Positioning Procedure A jumper block exists for each voice fax channel The jumper block is to the right of each set of cha
26. hears a fast Busy signal If this happens hang up and try again The default setting is 8 rings Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Interface tab will be copied to the other channel Repeat the above steps to configure the interface type for each voice fax channel The Voice Fax tab displays the parameters for the voice coder faxing and DT MF gain To change the voice coder select the channel from the Select Channel list then select the new voice coder entry from the Voice Coder list Mult OIP 800 Channel Setup EN Voice Fax Billing Security Select Channel Channel 1 x Voice Fax Voice Coder 6 7231 6 3 kbps z X Fax Enable Input Gain 0 l ap Max Baud Rate 14400 z Output Gain 0 l dB Fax Volume 9 5 vi dB DTMF Gain Miscellaneous Gain High 00 4 un X Silence Compression Gain Low E sl dB Ix Echo Cancellation Forward Error Correction Duration fi 00 ms CS aA ES Ra If you changed the voice coder ensure that the same voice coder is used on the voice fax channel you are calling Otherwise you will always get a busy signal If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower frequency groups of the DTMF tone pair Make your selections from the lists
27. is connected to analog trunks on the corporate PBX and the Ethernet connection is plugged into the hub on the data network The data network is connected via a router to the Internet In our typical application any user at the corporate office can pick up a telephone and call the sales marketing or regional office To accomplish this the caller picks up the phone and dials a trunk extension for example extension 4 This is the same principle as dialing 9 for an outside line in a corporate environment A second dial tone is heard the caller then dials extension 201 at the sales office This rings the KTS at the sales office The sales receptionist answers the call and then directs the call for example you wanted to talk to the person at extension 5125 and a voice conservation takes place Corporate Office MultiVOIP Optional Sales Office ip Address 205 24 123 119 TE ERT Mask 255 255 255 240 ress S N Port Number 1719 AS Web Sener sees D go E201 5127 TN KTS Workstation RES 3202 VITE j N e CH VN Router with Diffserv NEE SS b N a IP Address 201 22 122 1 m v EF M Mask 255 255 255 128 p Ge em ES EH E E e X Z EJ V X h L Jas 522 5125 599 Analog Connections Router with Diffserv MEL Channel 3 E amp M Channel 4 E amp M c IP Address 206 25 124 110 7 ET EE AEE Mask 255 255 255 240 IP Network 5 10 Xo od 5 4 101 Router Static IP Address 209 96 211 90 i
28. must contain the address of the Proxy Server If the client MultiVOIP is connected directly to the Internet then its addressing mode must be Static If the client unit is using Static addressing then the IP Address box has to contain the Static IP address of the client MultiVOIP The Ethernet Node ID is a 12 digit Identification Number assigned to each unit This Ethernet Node ID number is a hardware identification number that is affixed to each unit during the manufacturing process and cannot be changed This ID number for example 0008005xxxxx is located on an ID plate attached to every unit This ID number has to be entered in the Ethernet Node ID box for the telephone number entered in the Phone Number box If you are assigning a Phone Number for a client unit the Ethernet Node ID has to be for that client unit If this plate is damaged or missing you can also obtain the ID number by Telneting to the unit From the MultiVOIP Telnet Server menu choose the Voice over IP Configuration option which takes you to the Main menu In the Main menu choose System Information and the ID number is presented in the Ethernet Port Address of the System Information menu Hult OIF 800 Add Edit Phone Entry Station Information Phone Number 101 Description New York Office Voice Channel Channel 1 Permit Hunting Hult DIP Identification Type Identified By Dynamic IP Address 204 22 122 118 Static Ethernet po090080191
29. of this option FXS Interface The FXS Interface is used to connect telephones fax machines key telephone systems and so on to the MultiVOIP In addition you need to select either Loop Start or Ground Start Most of the equipment mentioned will use Loop Start which is the default If you choose an FXO or FXS interface the Dialing Options Regeneration group is enabled Check with your in house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF tone Select the Regeneration option accordingly In the Max Dial Digits box enter the maximum number of digits allowed when dialing a phone number The default setting is 5 In the Inter Digit Time box enter the maximum amount of time in milliseconds that the unit will wait Chapter 4 MultiVOIP Software before mapping the dialed digits to an entry in the Phone Directory Database If too much time elapses between digits and the wrong numbers are mapped you hear a rapid busy signal If this happens hang up and dial again This option is available for all interface types In the Flash Timer box enter the time in milliseconds for the duration of flash hook signals output on the FXO or FXS interface FXO Interface The FXO Interface is used to connect PBX extensions or central office telephone lines You also need to select DTMF or Pulse dialing in the Regeneration box of the Dialing Options group If you are unsure of the correct selection contact the person
30. operation This dialog box is accessed by clicking on the Statistics button on the Main MultiVOIP menu Hult OIP 800 Statistics Ea Statistics can be a helpful troubleshooting tool For example viewing the Voice Channel statistics you can see the attempted and completed calls call duration average call length bytes packets send and received and so on IP Statistics IP is a connection less network protocol residing in the network layer of a conventional OSI layered model for more information on this model refer to Appendix A Depending on what is going on at the application layer IP will typically use one of two transport layer protocols User Datagram Protocol UDP a connection less transport layer protocol used with TFTP or SNMP and Transport Control Protocol TCP is a connection oriented transport layer protocol used with FTP Telnet and SNMP MultYDIP 800 IP Statistics x Clear Total Packets Transmitted 2 530 Received 172 UDP Packets Transmitted 2122 Received 1 551 Hecerved with Errors TCP Packets 0 Transmitted 235 Received 235 0 0 Hecerved with Errors Hetranzmilted UDP makes use of the port concept and has no measures for flow control reliability or error recovery It is used when the full services of TCP are not required and the reliability measures must be assumed by another layer TCP works well in environments where the reliability measures are not assumed by o
31. plate is missing or damaged you can also Telnet to the MultiVOIP and on the MultiVOIP Telnet Server menu enter 1 to advance to the Main Menu then enter 3 for System Information where item 1 is the Ethernet Port Address you want to enter in the Ethernet Node ID box HultiVOIP 800 Add Edit Phone Entry x rStation Information Phone Number L 01 Description Corporate Office Voice Channel Channel 1 Jl Cancet Permit Hunting rMultiVDIP Identification Identified By IP Address 201 22 122 1 evier 000800801912 Type C Dynamic Static Node ID Click OK and you are returned to the Phone Directory Database dialog box which now includes phone number 101 with its IP address channel number and description Multi OIP 800 Phone Directory Database EN BE SS Ra Phone Number IP Address Channel Description 201 22 122 188 Channel 1 Number of Entries 1 Host Client Host IP Address Ka a EA Click Add and the Add Edit Phone Entry dialog box displays again Database Type Enter the phone number for the client Multi VOIP in the Station Information group Phone Number box For example 201 Enter a description for the client MultiVOIP phone number for Channel 1 in the Description box Note If the client Multi VOIP is located behind a proxy server that uses a dynamically assigned IP address select Dynamic disabling Static IP Addre
32. same telephone number is not going to be used again in the immediate future you may want to remove it from the Port Setup dialog box 61 MultiVOIP 400 User Guide LAN Based The LAN based remote configuration requires a Windows Sockets compliant TCP IP stack TCP IP protocol software must be installed and functional before the configuration program can be used 1 You must assign an Internet IP address for the PC and for each node that will be managed by the configuration program Refer to the protocol software documentation for instructions on how to set the IP addresses Once you have completed this step you should be able to use the protocol Ping command for the PC host name You should also test the network interface configuration by Pinging another TCP IP device that is connected to the network Install the MultiVOIP software on the local PC When installed click Start Programs MultiVOIP Configuration Port Setup or double click on the Configuration Port Setup icon in the MultiVOIP program group The MultiVOIP Port Setup dialog box displays Hut OIF 800 v3 UOTE Port Setup KE Communication Type Select Port Multi OIP IP Address CIP com fis2 168 3 36 E Nodem Setup Init String ATSO 1 amp E515B132008D1 Init Response Kk Dial String NENNEN Connect Response CONNECT Hanqup String TH HOTE If there is a Dial String specified in Modem Setup Configuration programs will try to initialize
33. station side of a telephone switch PBX to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FXO connector on the back of the MultiVOIP and the other end to the phone jack If you are connecting an E amp M trunk from a telephone switch to your MultiVOIP connect one end of an RJ45 phone cord to the Voice Fax Channel 1 E amp M connector on the back of the MultiVOIP and the other end to the trunk Refer to Appendix B for E amp M cabling pinout Repeat the above step to connect the remaining telephone equipment to each Voice Fax Channel on your MultiVOIP Turn on power to the MultiVOIP by placing the ON OFF switch on the back panel to the ON position Wait for the BOOT LED on the MultiVOIP to go off before proceeding This may take a couple of minutes to go off At this time your VOIP network should be fully operational Dial one of the sites in your network using the dialing directory supplied by your VOIP Administrator Multi 2 7 Voice Fax over IP Networks Chapter 4 MultiVOIP Software Multi lech oystems MultiVOIP User Guide Introduction 42 This chapter describes the MultiVOIP software to show you how to make changes to the configuration of your MultiVOIP The major configuration parameters were established during the loading of the software Chapter 3 and the MultiVOIP software and configuration utilities allow you to make changes to that initial configuration The MultiVOIP software
34. status of the unit whether the unit is running the date that the unit was configured and the type of connection on the command port The last box on the status bar is the Rights box which displays either Read Write or read only rights The first user to communicate with the MultiVOIP has Read Write rights This enables the first user to change the configuration of the MultiVOIP A second user has read only rights which means they can only display the configuration of the MultiVOIP 43 MultiVOIP User Guide Changing Channel Parameters 44 The channel parameters include the interface type and its options voice and fax settings billing and security options and voice communications for the region of the world that the Multi VOIP resides in The Channel Setup dialog box is accessed from the Main menu Hult DIF 800 Channel Setup EN Select Channel Channel 1 si Interface rBialing Options FXS Loop Start Regeneration Max Dial Digits 5 Inter Digit Time C FXS Ground Start Pulse de 2000 C FXO DTMF Flash Hook Time E amp H Options rFAD Disconnect On Auto Call Signal E Current Loss Auto Call Enable Dial Tone Wink Tone Detection Ene Themen Mode 4 Silence Detection mn 2 Wire O 4 Wire None zi Wink Ti Disconnect Tone Sequence Fan Options ink Timer ecl 250 gd H None Ej Current Loss Silence Timer Hing 8 Pass Through in seconds I3 Count mew H I
35. that is used as a telecommunications medium for the transmission of voice data and other information Public Data Network PDN A packet switched network that is available to the public for individual Subscriber use Typically controlled by a government or a national monopoly Public Switched Telephone Network PSTN The group of circuit switching voice carriers which are commonly used as analog data communications services Pulse Code Modulation PCM 1 In data communication variation of a digital signal to represent information for example by means of pulse amplitude modulation PAM pulse duration modulation PDM or pulse position modulation PPM 2 Transmissions of analog information in digital form through sampling and encoding the samples with a fixed number of bits Pulse dialing One of two methods of dialing a telephone usually associated with rotary dial phones Compare with tone dialing Q Quantizing The process of analog to digital conversion by assigning a range from the contiguous analog values to a discrete number R Random Access Memory RAM A computer s primary workspace All data must be stored in RAM even for a short while before software can use the processor to manipulate the data Before a PC can do anything useful it must move programs from disk to RAM When you turn it off all information in RAM is lost Rate Enforcement The concept in frame relay where frames sent faster than the CI
36. transmission and switching technology to support voice and digital data communications Frame relay was partially based on ISDN s data link layer protocol LAPD Frame relay can be used to transmit across ISDN services offering circuit switched connection at 64K bps and higher speeds Contrast Public Switched Telephone Network PSTN ITU TSS formerly CCITT International Telecommunications Union Telecommunications Sector the United Nations organization that prepares standards Recommendations for resolving communications issues and problems K Key Telephone System KTS Phone devices with multiple buttons that let you select incoming or outgoing CO phone lines directly Similar in operation to a PBX except a KTS you don t have to dial a 9 for a call outside the building Key Service Unit KSU A small device containing the switching electronics for a business key telephone system KTS Key Set A telephone set with several buttons for call holding line pickup intercom autodialing and so on Also called a touchtone phone Ericsson and a KTS Key Telephone Set L LAPB Link Access Procedure Balanced based on the X 25 Layer 2 specification A full duplex point to point bit synchronous protocol commonly used as a data link control protocol to interface X 25 DTEs LAPB is the link initialization procedure that establishes and maintains communications between the DTE and the DCE LAPD Link Access Protocol for the D Channel bas
37. 0 go E 58 Chapter 5 Remote Configuration and Management 59 Mol 60 Fe NN re 60 MINNE 60 PP NN NT Tm 62 Remote Management Aen 64 FE EE EE NES 64 MENN Ed 65 ORAS teen To EE Tm 67 One Step Upgrade 67 Manual Upgrade en 69 Chapter 6 Warranty Service and Tech Support 71 WRT NN EE 72 He LK EL EE 72 On line Warranty Registration EE 72 Tb MN 73 Recording MUV OPP Information EE 73 Greiz eie st ege 73 ES TE EN REPRE Meet 74 UTEN 74 ADDODOIXBS cosciente Eae uU E 75 Appendix A TCP IP Transmission Control Protocol Internet Protocol Description 76 Appendix B Cabling SIT e LEE 79 Appendix C Regulatory Information A 81 EU EE 81 Fax Branding EN Eet 81 269 5 14 Jeg E 81 Canadian Limitations erte 83 EMC Safety and Terminal Directive Compliance ccccccceecceecesseecceeesseecceescoeeesenesceeeseeescereces 83 GN 85 Ile TC WE 98 Multi 2 7 Voice Fax over IP Networks Chapter 1 Introduction and Description Multi lech oystems MultiVOIP 400 User Guide Introduction Welcome to Multi Tech s new standalone Voice IP Gateways which allow analog voice and fax communication over an IP network Multi Tech s new voice fax over IP gateway technology allows voice and fax communication to ride with no additional expense over your existing IP network which has traditionally been data only T
38. 008 Ch3 RTCP 5009 Ch4 RTP 5010 Ch4 RTCP 5011 Refer to your firewall user documentation to enter and open these ports 1 Disconnect the pc from the command port of the Host MultiVOIP and connect it to the command port on the Client Multi VOIP 2 From your desktop click Start Programs I Multi VOIP 800 v 301F I Upgrade Software The following dialog box displays Multi OIP 800 Upgrade Mul DIP rs Running Reboot to Upgrade Software Click Yes 3 The IP Protocol Default Setup dialog box displays Multi OIP 800 IP Protocol Default Setup EN Ethernet IP Address 200 2 9 1 Subnet Mask 255 255 255 0 Gateway The default Frame Type is TYPE ll If this does not match your IP network select the Frame Type from the Frame Type list The Frame Type choices are TYPE Il and SNAP 4 Inthe Ethernet group enter the IP Address and IP Mask In the Gateway Address enter the gateway IP address for the client unit The IP address is your unique LAN IP address and the Gateway address is the IP address of the device connected to the Internet Intranet Click OK when you are finished 33 MultiVOIP 400 User Guide 34 5 The Channel Setup dialog box displays The Channel Setup dialog box defines the channel interface voice coder fax parameters and regional telephone parameters for each channel Multi OIP 800 Channel Setup EN Interface Billing Security Select Channel Channel 1 z Inte
39. 02 PM 00 03 44 017 0372000 03 13 22 PM 00 09 25 017 0372000 044043 PM 00 01 32 O CO zl C3 CTI Fa 02 017 0372000 044042 PM 00 01 36 Multi 2 7 Voice Fax over IP Networks Chapter 5 Remote Configuration and Management Multi lech oystems MultiVOIP 400 User Guide Introduction This chapter provides procedures for viewing or changing the configuration of a remote unit Two methods are provided to access a remote unit The first method is modem based and the second method is using IP Within the IP method three applications can be used 1 LAN Based using TFTP Trivial IFile Transfer Protocol 2 Telnet as a client application or 3 a standard web browser on the Internet Remote Configuration 60 Remote configuration requires the MultiVOIP software to be loaded on the local PC The local PC then controls the remote MultiVOIP either via the modem connection or the LAN Modem Based To remotely configure a MultiVOIP a local PC needs to be connected to a dial up line and the MultiVOIP software configured to call the remote MultiVOIP The remote MultiVOIP needs to have a modem connected to a dial up line and the Command Port Once the connection to the remote unit is made you can change the configuration as you see fit Once the configuration is changed you can down load the new configuration to the remote MultiVOIP Refer to the Modem Based Remote Configuration Procedure in this chapter to remotely configure a
40. 1 From To Details aug 132 158 80 205 8 Fx5 Loop Hult OIP 3 51 801 192 168 80 206 1 FAS Loop kult HP v3 51 Phone Humber IP Address Interface Firmware Version Options SC SC SC Silence Compression FEC Forward Error Correction Status Success Remote Side has disconnected Viewing Channel Totals The Channel Totals dialog box displays Outgoing and Incoming calls with their Attempted and Completed numbers for each channel on this MulitVOIP 400 The Total Connected Time for the channel also displays This provides a listing of successful call completions on each channel of the unit 57 MultiVOIP User Guide Mult OIP 800 Channel Totals Total Outgoing Calls Incoming Calls Channel Connected Time Attempted Completed Attempted Completed Channel 1 00 00 00 00 00 00 00 00 00 00 00 00 Reports 58 A report of the contents of the Log Entries dialog box can be generated using the Windows Notepad accessory and then printed from your local PC The report is generated by entering the To and From dates in the Report Generation dialog box and then clicking Generate This function provides a hard copy of the Log Entries dialog box B Reports bt Notepad Pi OF XI File Edit Search Help Event H Start Date Duration 017 0372000 024055 PM 00 05 31 0170372000 02 47 33 PM 00 17 58 017 0372000 02 36 36 PM 00 31 47 O1 40372000 03 03 51 PM 00 09 15 01703 2000 030918 PM 00 02 51 017 0372000 03 10
41. 2 In SNA the replacement of a string of up to 64 repeated characters by an encoded control byte to reduce the length of the data stream to the LU LU session partner The encoded control byte is followed by the character that was repeated unless that character is the prime compression character 3 In Data Facility Hierarchical Storage Manager the process of moving data instead of allocated space during migration and recall in order to release unused space 4 Contrast with decompression COMx Port A serial communications port on a PC congestion A network condition where there is too much data traffic The ITU 1 233 standard defines congestion management in terms of speed and burstiness congestion notification The function in frame relay that ensures that userdata transmitted at a rate higher than the CIR are allowed to slow down to the rate of the available network bandwidth Consecutive Severely Errored Seconds CSES An error condition that occurs when from 3 to 9 SES Severely Errored Seconds are logged consecutively Customer Premise Equipment CPE The generic term for data comm and or terminal equipment that resides at the user site and is owned by the user with the following exclusions over voltage protection equipment inside wiring coin operated or pay telephones company official equipment mobile telephone equipment 911 equipment equipment necessary for the provision of communications for national defense or multiplexi
42. 4 Node ID 0008008019124 When you enter this information and click OK the information is loaded into the phone directory database To add a second entry click Add and the Add Edit Phone Entry dialog box displays again The same data needs to be added for each channel After the two local entries are added to the database then you need to turn your attention to the entries for the remote MultiVOIPs The same data has to be added for each remote MultiVOIP To establish the phone directory database for a remote Multi VOIP you do not have to enter phone numbers but you have to check the Client option in the Database Type group When you click the Client option the Update Database From group becomes active You need to enter the IP address of the MultiVOIP that you established as the Host Chapter 4 MultiVOIP Software Changing IP Parameters The IP Setup dialog box establishes the IP addressing for the local Ethernet LAN defines the Internet gateway address and if a proxy server is used to connect a LAN to the Internet global to local IP address translation is required The IP Setup dialog box is accessed from the Main MultiVOIP menu by clicking IP Multi OIP 800 IP Setup Ei ethernet Frame Type TYPE ii Fort Address IP Address 200 2 9 1 IP Mask 255 255 255 0 Gateway Address t IP Address When the IP Setup dialog box displays the IP address of your LAN displays with its IP Mask The Gateway Addr
43. 4 of these voice channels are combined into a serial bit stream using TDM on a frame by frame basis A frame is a sample of all 24 channels so adding in a framing bit gives a block of 193 bits 24x8 1 193 Frames are transmitted at 8000 per second the required sample rate creating a 1 544M 8000x193 1 544M transmission rate T1 Line A digital communications facility that functions as a 24 channel pathway for data or voice A T1 line is composed of two separate elements the Access element and the Long Haul element T1 Mux A device used to carry many sources of data on a T1 line The T1 mux assigns each data source to distinct DSO time slots within the T1 signal Wide bandwidth signals take more than one time slot Normal voice traffic or 56 64K bps data channels take one time slot The T1 mux may use an internal or external T1 DSU a channel bank device typically uses an external T1 CSU Transmission Control Protocol Internet Program TCP IP A multilayer set of protocols developed by the US Department of Defense to link dissimilar computers across dissimilar and unreliable LANs Terminal The screen and keyboard device used in a mainframe environment for interactive data entry Terminals have no box which is to say they have no file storage or processing capabilities Terminal Adapter TA An ISDN DTE device for connecting a non ISDN terminal device to the ISDN network Similar to a protocol converter or an interface converter a TA
44. 5 2000 05 06 2000 05 06 2000 10 11 39 PM 10 20 54 PM 10 23 14 PM 11 35 42 PM 11 42 31 PM 11 45 48 PH 11 46 28 PM 02 00 53 AM 02 01 11 AM 05 37 15 AM 05 38 05 AM 05 39 10 AM 05 39 12 AM 03 29 38 AM 03 29 38 AM 00 00 00 00 01 51 00 00 13 00 00 35 00 03 08 00 00 00 00 00 00 00 00 00 00 06 30 00 00 00 00 00 00 00 00 00 00 00 00 00 03 14 00 03 15 UM ir E EE E E CC mn GC W I Loc ccc 208 gt 801 Unknown gt 801 HUT gt 501 Unknown gt 808 DUT 808 HU HU DUT DUT DUT DUT DUT HU 808 10 10501 10 801 301 201 802 802 801 5 Successful Unsuccessful M Voice F Fax The Log Entries dialog box displays each call as a sequentially numbered Event with the date time duration of the call the status of the call Successful or Unsuccessful Mode Voice or Fax and the from and to numbers Viewing Log Entry Details The Log Entry Details dialog box displays the status of a completed call This dialog box displays the same details as the Call Progress dialog box after a call is completed Hult OIP 00 Log Entry Details Ed Call Details Start Time Duration Hode Voice Coder Packets Sent Packets Hevd Bytes Sent 22 872 Bytes Revd 18 296 Packets Lost 0 Outbound Digits Call Charges 13 23 38 AM 05 06 2000 00 03 15 Voice G 723 1 6 3 kbps 1 077 765 From MYPBOD Ch2 802 To MYPBOD Chi 80
45. 55413 U S A Tel 763 331 3251 Fax 763 331 3180 Chapter 6 Warranty Service and Tech Support Please direct your questions regarding technical matters product configuration verification that the product is defective etc to our Technical Support department nearest you When calling the U S please direct your questions regarding repair expediting receiving shipping billing etc to our Repair Accounting department at 763 785 3500 in the U S A or a nearby Multi Tech office which is listed on the Multi Tech Corporate Offices sheet in this International Distributor Resource Kit Repairs for damages caused by lightning storms water power surges incorrect installation physical abuse or Out of Warranty Repair Costs Refer to Multi Tech System s web site at http www multitech com for information about out of warranty repair costs ser caused damages are billed on a time plus materials basis Service If your tech support specialist decides that service is required your MultiVOIP 400 may be sent freight prepaid to our factory Return shipping charges will be paid by Multi Tech Systems Include the following with your MultiVOIP 400 a description of the problem return billing and return shipping addresses contact name and phone number check or purchase order number for payment if the MultiVOIP 400 is out of warranty Check with your technical support specialist for the standard repair charge for
46. 7 F mis E 77 Front Panel Red 0 NEE 13 PP 77 G Een 77 H mi Merc EE 77 FTP Ge 77 I Internet Multi Tech s Web site eee 74 Internet Protocol IP usssszdcnson ass seiten tiui e Cone recss 78 78 L LEDs EREM EEE TET Eak 13 POWT EE 13 Limited warranty EE 72 Log entries TE DONS EE 58 98 Log entry details viewing eesssssese 57 M MultiVOIP 400 800 Accessories ordering s ssssonsereeneererrnerrereeene To ele 73 Technical support EE 74 Typical applicati n eebe eg 8 Upgrade procedure se 67 O Ordering accessories arrnnnrnnannnnnnennnnnnnnenannnvnnennn 73 P n e RETOURNER TERRE 77 PP Je 77 Power Se cecusetouti estne deti sore atet dra iL eb EUIM deae 14 Proxy Server Configuration 43 65 ProxyServer Software ccccsseecsseeceeeeeeeeeeneeeens 42 H Remote Configuration LAN Based Procedure arrnnrnnnrnnnnvnnnnnrnnnrvnnnnn 62 Remote Management 64 TE E 64 WEB Management kk 65 Reports log nr TE 58 S SOIVIOB gaere Eege Ee 73 IP mom eU TREO REN 77 ii E 77 O I er E TTE 42 Description MEET 42 Specifications Command Port E 15 Electrical Physical EE 15 Ethernet tegt Sege dE a 15 T Ke E 64 76 Technical 05 ee EE 74 TONE EE 64 77 Proxy Server Configuration 65 Le ee EE EE ENE T7 Typical
47. CCITT has developed modem standards that are adapted primarily by PTT post telephone and telegraph organiza tions that operate telephone networks of countries outside of the U S See also ITU Central Office CO The lowest or most basic level of switching in the PSTN public switched telephone network A business PABX or any residential telephone connects to the PSTN at a central office Centrex A multi line service offered by operating telcos which provides from the telco CO functions and features comparable to those of a PBX for large business users See also Private Branch Exchange Exchange Channel A data communications path between two computer devices Can refer to a physical medium such as UTP or coax or to a specific carrier frequency Channel bank A device that acts as a converter taking the digital signal from the T1 line into a phone system and converting it to the analog signals used by the phone system A channel bank acts as a multiplexer placing many slow speed voice or data transactions on a single high speed link Circuit switched Network A technology used by the PSTN that allocates a pair of conductors for the exclusive use of one communication path Circuit switching allows multiple conversations on one talk path only if the end users multiplex the signals prior to transmission 87 MultiVOIP 400 User Guide Circuit switching The temporary connection of two or more communications channels using a fixed n
48. D ROM drive icon click Open and then click the Autorun icon When the MultiVOIP 400 CD dialog box displays click the Install Software icon 4 The Select Software dialog box is displayed Select the Proprietary Software option Select Software C H 323 Compatible Proprietary Cancel Chapter 3 Software Loading and Configuration 5 The Welcome dialog box displays Click Next to continue 6 Follow the on screen instructions to install your MultiVOIP software You may choose the Destination Location of your MultiVOIP software or you can accept the default destination by clicking Next If you click Browse you can choose from several folders Accepting the default destination is recommended 7 The following dialog box selects the COM port of your PC connected to the Command port of the MultiVOIP From the Select Port list select the COM port of your PC Multi OIP 800 v3 01E Port Setup f s2 168 3 36 ATS0 1 amp E5 5B19200 amp D1 CONNECT ATHO Click OK to continue 8 The Setup Complete dialog displays Setup Complete Click Finish to continue 25 MultiVOIP 400 User Guide 9 The following message displays Hult OIP Setup 2 Do you want to configure your default setup Click No to continue 10 From the MultiVOIP program group double click Upgrade Software Hult 00 Upgrade Multi OP is Running Heboot to Upgrade Software
49. Multi 2 7 Voice Fax over IP Networks Standalone Voice IP Gateway Models MVP400 Proprietary Mode User Guide Multi lech oystems User Guide S0000207 Revision B MultiVOIP400 Model MVP400 This publication may not be reproduced in whole or in part without prior expressed written permission from Multi Tech Systems Inc All rights reserved Copyright 2001 by Multi Tech Systems Inc Multi Tech Systems Inc makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose Furthermore Multi Tech Systems Inc reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi Tech Systems Inc to notify any person or organization of such revisions or changes Record of Revisions Revision Description A Manual released Covers proprietary software version 3 01E 05 03 01 B Removing references to MVP 800 10 28 01 Patents This Product is covered by one or more of the following U S Patent Numbers 6151333 5757801 5682386 Other Patents Pending TRADEMARK Trademark of Multi Tech Systems Inc is the Multi Tech logo Windows is a registered trademark of Microsoft Multi Tech Systems Inc 2205 Woodale Drive Mounds View Minnesota 55112 763 785 3500 or 800 328 9717 Fax 763 785 9874 Tech Support 800 972 2439 Internet
50. NMP TCP IP protocol that allows network management Simultaneous Voice Data SVD A technology for letting a user send data via a modem and use a handset to talk to another user at the same time over the same connection The alternative making a second call can be expensive or even impossible The uses for SVD are telecommuting videoconferencing distant learning tech support etc Stop Bit One of the variables used for timing in asynchronous data transmission Depending on the devices each character may be trailed by 1 1 5 or 2 stop bits Superframe D4 A T1 transmission format that consists of 12 DS1 frames or 2316 bits A DS1 frame consists of 193 bit positions A frame overhead bit is in the first position and it is used for frame and signaling phase alignment only Subscriber Loop See Local loop Switched 56 A circuit switched full duplex digital synchronous data transmission service that lets you dial a number and transmit data to it at 56K bps It is a relatively low cost service widely used in North America for telecommuting videoconferencing and high speed data transfers Many phone companies are or will be phasing out Switched 56 in favor of ISDN service Switched Virtual Circuit SVC A type of data transmission where the connection is maintained only until the call is cleared Switched Line In communications a physical channel established by dynamically connecting one or more discreet segments This connecti
51. R are to be carried only if the bandwidth is available otherwise they are to be discarded The frame relay network assumes that anything exceeding the CIR is of low priority Rate enforcement makes sure that the network will not get so congested that it isn t able to meet the agreed on CIR Recognized Private Operating Agency RPOA A corporation private or government controlled that provides telecommunications services RPOAs such as AT amp T participate as non voting members in the CCITT Red Alarm A T1 error condition generated when a local failure e g loss of synchronization iexists for 2 5 seconds causing a Carrier Group Alarm CGA See also Blue Alarm and Yellow Alarm Request for Comment RFC A set of papers in which Internet standards published and proposed along with generally accepted ideas proposals research results and so on are published Ring Down Box A device that emulates a CO by generating POTS calls for testing and product demos Ring Down Circuit A tie line connecting phones where picking up one phone automatically rings another phone A feature used for emergencies to alert the person at the other phone of the incoming call RJ 11 An industry standard interface used for connecting a telephone to a modular wall outlet comes in 4 and 6 wire packages RJ 45 An 8 wire modular connector for voice and data circuits Robbed Bit Signaling The popular T1 signaling mechanism where the A and B bits are sent b
52. allows you to refine your configuration based on your network connections The software is based on a main menu MultiVOIP Configuration that allows you to consider all the parameters for a particular feature for example voice channels and phone book These features along with others are discussed in detail in the MultiVOIP Configuration section later in this chapter The other seven configuration utilities in the MultiVOIP 400 software provide additional functionality The Configuration port setup utility enables you to change the method by which you access the MultiVOIP through a direct connection of a PC to the Command Port on the MultiVOIP or via your Internet or LAN connection to the LAN port on the MultiVOIP The Date and Time setup utility enables you to easily set the date and time used for data logging in the MultiVOIP Download Factory Defaults enables you to return the configuration to the original factory settings Download Firmware enables you to download new versions of firmware as enhancements become available Download User Defaults enables you to repeat the download factory defaults process part of software installation and update the MultiVOIP configuration with any necessary changes Download Voice Coders enables you to download voice coders to the MultiVOIP after repair or upgrade The Uninstall MultiVOIP Configuration utility removes most of the MultiVOIP 400 software from your PC Before You Begin The MultiVOIP software o
53. ame Type is Type II the IP Address is 201 22 122 118 the Subnet Mask Address is 255 255 255 128 and the router Gateway Address is 201 22 122 1 Once the LAN parameters are established you can set up the voice channel parameters The channel setup parameters define the voice side of the MultiVOIP the voice channel interface FXS Ground and Loop Start are for connecting to a standard analog telephone set FXO Foreign Exchange Office interface connects to the station side of a PBX and E amp M Ear and Mouth connects to the trunk side of the PBX Along with each interface there are additional parameters that need to be considered such as for FXO the dialing options for DTMF Touch Tone or Pulse the method of disconnecting Current Loss or Tone Detection and for E amp M signaling mode and the wink timer settings in milliseconds Hult DIP 800 Channel Setup interface Select Channel g Interface Dialing Options FX5 Loop Start Regeneration Inter Digit Time C FXS Ground Start O Pulse in seconds C FXO Flash a DTMF 600 ERM in ms E amp M Untons _ FXO Disconnect On Ring Count Signal X Current Loss FXS fe Dial Tone Wink Tone Detection m 3 2 Silence Detection ERU Hode None EI IS 2 wie C 4 Wire Disconnect Tone Sequence E EI None EI Wink bd Gan Silence Timer 15 in in seconds In our typical application you would configure the corporate off
54. amic IP Address 201 22 122 1 IS Static Ethernet oo0800801912 Node ID 0008008015912 The MultiVOIP Identification defines the MultiVOIP for which you are assigning the phone number The Type group Dynamic or Static defines the type of IP address that is used for this MultiVOIP The host MultiVOIP requires a static IP address so that the slave units know where the host MultiVOIP is in the network The Identified By group defines the IP address of the MultiVOIP for which the telephone number is being assigned The Ethernet Node ID number is the 12 digit Node ID 0008005xxxxx that is assigned to every unit during the manufacturing process and cannot be changed It is located on the ID plate on the bottom of the unit When you have enterred this information in the Add Edit Phone Entry dialog box the new phone number is added to the Phone Directory Database Hut OIP 800 Phone Directory Database ELE FS Sa Phone Number IP Address Description 201 22122 188 Channel 1 porate Office Humber of Entries 1 Database Type Host C Client Host IP Address You would continue this process for the next 3 Voice Channels of the Corporate Office Multi VOIP while changing the phone number and corresponding channel number When you have enterred all the Corporate Office numbers then you would add the phone numbers for the Sales Office The Station Information is enterred with the same reasoning as for the host Multi VOIP But the
55. and MAC addresses of the intended receiver Unfortunately the IP process may not know the MAC address of the receiver The Address Resolution Protocol ARP described in RFC 826 located at ftp ds internic net rfc rfc826 txt provides a mechanism for a host to UDP determine a receiver s MAC address from the IP address In the process the host sends an ARP packet in a frame containing the MAC broadcast address and then the ARP request advertises the destination IP address and asks for the associated MAC address The station on the LAN that recognizes its own IP address will send an ARP response with its own MAC address An ARP message is carried directly in an IP datagram Other address resolution procedures have also been defined including those which allow a diskless processor to determine its IP address from its MAC address Reverse ARP or RARP provides a mapping between an IP address and a frame relay virtual circuit identifier Inverse ARP or INARP and provides a mapping between an IP address and AIM virtual path channel identifiers ATMARP The TCP IP protocol suite comprises two protocols that correspond roughly to the OSI Transport and Session Layers these protocols are called the Transmission Control Protocol and the User Datagram Protocol UDP Individual applications are referred to by a port identifier in TCP UDP messages The port identifier and IP address together form a socket Well known port numbers on the server side of a
56. annels each at 64K bps and one D channel at 64K bps 2B D 86 Glossary Bell Operating Companies BOC The family of corporations created during the divestiture of AT amp T BOCs are independent companies which service a specific region of the US Also called Regional Bell Operating Companies RBOCs Bell Pub 41450 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection Bell Pub 62310 The Bell publication defining requirements for data format conversion line conditioning and termination for direct DDS connection Binary Synchronous Communication BSC A form of telecommunication line control that uses a standard set of transmission control characters and control character sequences for binary synchronous transmission of binary coded data between stations Bit Binary digIT A bit is the basis of the binary number system It can take the value of 1 or 0 Bits are generally recognized as the electrical charge generated or stored by a computer that represent some portion of usable information Bit Error Rate Test BERT A device or routine that measures the quality of data transmission A known bit pattern is transmitted and the errors received are counted and a BER bit error rate is calculated The BER is the ratio of received bits in error relative to the total number of bits received expressed in a power of 10 Bit robbing The use of the least signifi
57. any state of the art ITU International Telecommunications Union voice coders The Voice Coder list enables you to select from a range of coders with specific bandwidths The higher the bps rate the more bandwidth is used The channel that you are calling has to have the same voice coder selected Otherwise you will always get a Busy signal The Fax group enables a fax machine to transmit and receive faxes through the MultiVOIP If a fax machine is connected to one of the voice fax channels the Max Baud Rate should be set to match the baud rate of the fax machine Refer to user documentation for the fax machine The Fax Volume setting controls the output level of the fax tones and this setting should be changed only under the direction of Multi Tech s Technical Support personnel See Chapter 6 Warranty Service and Tech Support The DTMF Gain group controls the volume level of the digital tones sent out for Touchtone dialing The Gain High and Gain Low boxes control the gain in dB decibels of the High and Low tones in the tone pairs the default gain values are 4 dB and 7 dB respectively DTMF Gain should not be changed except under supervision of Multi Tech s Technical Support You can enable the voice fax miscellaneous features by selecting the Silence Compression Echo Cancellation or Forward Error Correction check boxes The Silence Compression check box defines whether silence compression is enabled for this voice channel If sile
58. application EE 8 U Uninstall Proxy Server Configuration 42 Upgrading software version 67 Index W dent TE 72 WEB Server ee kleknn dann 65 99
59. ard speed 64K bps for digital voice conversation using PCM pulse coded modulation Digital Service level 1 DS1 The 1 544M bps voice standard derived from an older Bell System standard for digitized voice transmission in North America The 1 544M bps consists of 24 digitally encoded 64K bps voice channels north America and 2 048M bps 30 channels elsewhere Digital Signal A discrete or discontinuous signal such as a sequence of voltage pulses Digital devices such as terminals and computers transmit data as a series of electrical pulses which have discrete jumps rather than gradual changes Digital Signaling Rates DSn A hierarchical system for transmission rates where DSO is 64K bps equivalent to ISDN B channel and DS1 is 1 5 Mbps equivalent to ISDN PRI Digital Transmission A method of electronic information transmission common between computers and other digital devices Analog signals are waveforms a combination of many possible voltages A computer s digital signal may be only high or low at any given time Therefore digital signals may be cleaned up noise and distortion removed and amplified during transmission Digitize To convert an analog signal to a digital signal DIP switch pronounced dip switch A set of tiny toggle switches built into a DIP dual in line package used for setting configurable parameters on a PCB printed circuit board Driver A software module that interfaces between the O
60. association of mail name and other servers with domains SNMP the Simple Network Management Protocol defines procedures and management information databases for managing TCP IP based network devices SNMP defined by RFC 1157 ftp ds internic net rfc rfc1157 txt is widely deployed in local and wide area network SNMP Version 2 SNMPv2 per RFC 1444 ftp ds internic net rfc rfc1441 txt adds security mechanisms that are missing in SNMP but is also more complex Ping a utility that allows a user at one system to determine the status of other hosts and the latency in getting a message to that host Ping uses ICMP Echo messages Whois NICNAME Utilities that search databases for information about Internet domain and domain contact information per RFC 954 ftp ds internic net rfc rfc954 txt Traceroute a tool that displays the route that packets will take when traveling to a remote host 77 MultiVOIP 400 User Guide Internet Protocol IP 78 IP is the Internet standard protocol that tracks Internetwork node addresses routes outgoing messages and recognizes incoming messages allowing a message to cross multiple networks on the way to its final destination The IPv6 Control Protocol IPV6CP is responsible for configuring enabling and disabling the IPv6 protocol modules on both ends of the point to point link IPV6CP uses the same packet exchange mechanism as the Link Control Protocol LCP IPV6CP packets are n
61. cant bit per channel in every sixth frame for signaling The line signal bits robbed from the speech pat conveys sufficient pre ISDN telephony signaling information with the remaining line signal bits providing sufficient line signaling bits for recreating the original sound See robbed bit signaling Blue Alarm An error indication signal consisting of all 1s indicating disconnection or attached device failure Contrast Red Alarm and Yellow Alarm Bps bits per second A unit to measure the speed at which data bits can be transmitted or received Bps differs from baud when more than one bit is represented by a single cycle of the carrier Bridges 1 A functional unit that interconnects two local area networks that use the same logical link protocol but may use different medium access control protocols 2 A functional unit that interconnects multiple LANs locally or remotely that use the same logical link control protocol but that can use different medium access control protocols A bridge forwards a frame to another bridge based on the medium access control MAC address 3 In the connection of local loops channels or rings the equipment and techniques used to match circuits and to facilitate accurate data transmission Buffer A temporary storage register or Random Access Memory RAM used in all aspects of data communications which prevents data from being lost due to differences in transmission speed Keyboards serial ports muxes an
62. charley fox hex The result is that one hex digit represents a 4 bit value Implicit congestion management A method of informing the terminal that the network is busy This method relies on the end system protocol to detect and fix the congestion problem TCP IP is an example of a protocol using only implicit congestion management See also explicit congestion management In band Refers to the type of signalling over the conversion path on an ISDN call Contrast out of band Insufficient Ones A T1 error condition that is logged when less than one 1 in 16 Os or less than 12 5 average 1s density is received Inter Exchange Carrier IEC The long distance company LE whose central office provides the point of reference for T1 access Any common carrier authorized by the FCC to carry customer transmissions between LATAs Internet Refers to the computer network of many millions of university government and private users around the world Each user has a unique Internet Address Internet Address IP Address A unique 32 bit address for a specific TCP IP host on a network Normally printed in dotted decimal format for example 129 128 44 227 Internet Protocol IP A protocol used to route data from its source to its destination in an Internet environment The Internet Protocol was designed to connect to local area networks Although there are many protocols that do this IP refers to the global system of interconnecting computers It is
63. communication across the LAN boundary may be subject to some form of regulation 2 ALAN does not use store and forward techniques 3 A network in which a set of devices are connected to one another for a communication and that can be connected to a larger network Local Access and Transport Area LATA A post divestiture geographical area generally equivalent to a Standard Metropolitan Statistical Area At divestiture the territory served by the Bell system was divided into approximately 161 LATAs The Bell Operating Companies BOCs provide Intra LATA services Local Exchange Carrier LEC The local phone company which provides local not long distance transmission services AKA telco LECs provide T1 or FT1 access to LDCs unless the T1 circuit is completely intra LATA Inter LATA T1 circuits are made up of a combination of Access and Long Haul facilities Local Management Interface LMI A specification for frame relay equipment that defines status information exchange Local Loop A transmission path typically twisted pair wire between an individual subscriber and the nearest public telecommunications network switching center The wires provide ISDN service but require an NT1 at the user end and an LT at the network end AKA loop or subscriber loop Logical Link Control LLC2 In a local area network the protocol that governs the exchange of transmission frames between data stations independently of how the transmission medium is
64. cription 52 168 8012 idie myp200 2 DTE 192 168 80 12 Idle myp200 ch The phone number does not have to be a conventional phone number For example it does not have to be 555 1234 It can be a single digit or several digits except it cannot be longer than the entry in the Max Dial Digits box in the Channel Setup dialog box For example you could enter a phone number of 101 with a description of New York Office the phone number is assigned to channel 1 If you want the call to be rolled over to a second channel you can enable Permit Hunting If the assigned channel is busy then the call is rolled over to the next channel The MultiVOIP Identification group defines the type of addressing Dynamic or Static for the host and client units for their respective Phone Numbers The Phone Numbers assigned to the host MultiVOIP have to be Static addressing and the Phone Numbers assigned to the client MultiVOIP can be either dynamic or static depending on whether a Proxy Server is providing the connection to the Internet If a Proxy Server is in front of the MultiVOIP providing the Internet connection and the Proxy 49 MultiVOIP User Guide 50 Server is using dynamic addressing the ISP is assigning the Proxy Server IP address then this client MultiVOIP will be defined as using dynamic addressing and the IP Address box will be unavailable If a Proxy Server with a static IP address is in front of the client MultiVOIP then the IP Address box
65. d printers are a few examples of the devices that contain buffers Bus A common channel between hardware devices either internally between components in a computer or externally between stations in a communications network Byte The unit of information a computer can handle at one time The most common understanding is that a byte consists of 8 binary digits bits because that s what computers can handle A byte holds the equivalent of a single character such as the letter A C Call Setup Time The time to establish a circuit switched call between two points Includes dialing wait time and CO long distance service movement time Carrier Group Alarm CGA A T1 service alarm generated by a channel bank when an OOF condition occurs for a predefined length of time usually 300mS to 2 5 seconds The CGA causes the calls using a trunk to be dropped and for trunk conditioning to be applied Carrier signal An analog signal with known frequency amplitude and phase characteristics used as a transport facility for useful information By knowing the original characteristics a receiver can interpret any changes as modulations and thereby recover the information CCITT Consultative Committee for International Telephone and Telegraph An advisory committee created and controlled by the United Nations and headquartered in Geneva whose purpose is to develop and publish recommendations for worldwide standardization of telecom munications devices
66. de for data that is used in communica tions and in many computers and terminals The code is used to represent numbers letters punctuation and control characters The basic ASCII code is a 7 bit character set which defines 128 possible characters The extended ASCII file provides 255 characters Asynchronous Transfer Mode ATM A very high speed method of transmission that uses fixed size cells of 53 bytes to transfer informa tion over fiber also known as cell relay AT Commands A standard set of commands used to configure various modem parameters establish connections and disconnect The AT is used to get the attention of the modem before the actual command is issued Availability The measure of the time during which a circuit is ready for use the complement of circuit outage 100 minus outage available B B7ZS Bipolar 7 Zero Suppression line coding One method of T1 line coding see also B8ZS and AMI B7ZS line coding does not place restrictions on user data AMI does B8ZS Bipolar 8 Zero Suppression line coding One of two common methods of T1 line coding with AMI B8ZS line coding does not place restrictions on user data AMI does A coding method used to produce 64K bps clear transmission See also B7ZS and AMI line coding Backbone 1 A set of nodes and their interconnecting links providing the primary data path across a network 2 In a local area network multiple bridge ring configuration a hig
67. des for high data rates with the same connector used for RS 232 however it is incompatible with RS 232 94 Glossary S Serial Port The connector on a PC used to attach serial devices those that need to receive data one bit after another such as a mouse a printer or a modem This consists of a 9 or 25 pin connector that sends data in sequence bit by bit Serial ports are referred to as COMx ports where x is 1 to 4 COM1 through COM4 A serial port contains a conversion chip called a UART which translates between internal parallel and external serial formats Service The requirements offered by an RPOA to its customers to satisfy specific telecommunications needs Severely Errored Seconds SES Refers to a typical T1 error event where an error burst occurs a short term high bit error rate that is self clearing Per the ITU T CCITT G 821 any second in which the BER is less than 1x10 Signaling The process of establishing maintaining accounting for and terminating a connection between two endpoints For example the user premises and the telco CO Central office signals to the user premises can include ringing dial tone speech signals and so on Signals from the user s telephone can include off hook dialing speech to far end party and on hook signals In band signaling techniques include pulse and tone dialing With common channel signaling information is carried out of band Simple Network Management Protocol S
68. e If you are connecting to an E amp M trunk on your PBX select the E amp M option If the E amp M interface is selected the E amp M Options group is enabled Check with your in house phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2 wire or 4 wire If Wink signaling is used then the Wink Timer is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setting If the Pass Through check box is selected a continuously open E amp M voice path is established between two channels to pass voice packets Available if the Dial Tone option is selected and auto dialing is set up for the two channels that will be doing pass through This is useful for Public Address systems If you choose an FXO or FXS interface the Dialing Options Regeneration group is enabled Check with your in house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF tone Set the Regeneration option accordingly In the Max Dial Digits box enter the maximum number of digits allowed when dialing a phone number The default setting is 5 In the Inter Digit Time box enter the maximum amount of time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database If too much time elapses between digits and the wrong numbers are mapped you hear a rap
69. e France Japan UK and USA there is a Custom selection with defaults identical to USA that will make the Custom button active Clicking Custom enables you to edit the Tone Pairs and establish custom sets of tone pairs for Dial Tone Ring and Busy on a Custom Tone Pair Settings dialog box The Pulse Generation Ratio group contains two ratios the 60 40 is for the USA and the 67 33 ratio is for international applications 48 Chapter 4 MultiVOIP Software Changing the Phone Directory Database The Phone Directory Database dialog box displays all the phone numbers in your MultiVOIP network The database displays the phone numbers in numerical order with the IP Address Channel assignment and Description Hult OIP 800 Phone Directory Database re PS Sa Phone Number IP Address Channel Description 204 227 122 118 Channel 1 New York Office 202 56 39 100 Channel 1 London Office Humber of Entries 2 Database Type e Host C Client Host IP Address Access this database by clicking Phone Book on the MultiVOIP Main menu You can add delete or edit any entry in the database and you can change the host client relationship of the database Click Client Status to display the status of all the client units in your VOIP network The Phone Number of each client displays with its IP Address current line status and the description of the phone number Hult OIP 800 Client OIP Status Phone Number IP Address Status Des
70. e The measure of the time during which a circuit is not available for use due to service interrupt Outage is the complement of circuit availability 100 minus available outage Out of band Signaling that is separated from the channel carrying the information the voice data video signal is separate from the carrier signal Dialing and various other supervisory signals are included in the signaling element Contrast In band signaling Out of Frame OOF A T1 alarm condition that is logged on the loss of 2 3 or 4 of 5 consecutive FT framing bits P Packet 1 In data communication a sequence of binary digits including data and control signals that is transmitted and switched as a composite whole The data control signals and possibly error control information are arranged in a specific format 2 Synonymous with data frame 3 In TCP IP the unit of data passed across the interface between the Internet layer and the link layer A packet includes an IP header and data A packet can be a complete IP datagram or a fragment of an IP diagram 4 In X 25 a data transmission information unit A group of data and control characters transferred as a unit determined by the process of transmission Commonly used data field lengths in packets are 128 or 256 bytes 5 The field structure and format defined in the CCITT X 25 recommendation Packet Assembler Dissembler PAD Used by devices to communicate over X 25 networks by building or s
71. e command port or IP 1 Run MultiVOIP configuration from your old version of MultiVOIP software Note the current settings Your MultiVOIP will be reset to factory defaults during this upgrade Uninstall your old version of MultiVOIP software by selecting the Uninstall MultiVOIP Configuration option from the program group Install the proprietary software from the MultiVOIP CD From the program group of the MultiVOIP software select Download Voice Coders Select the default file From the program group of the MultiVOIP software select Download Factory Defaults From the program group of the MultiVOIP software select Download Firmware Enter upg in the File name box and press ENTER Select the file named boot upg From the program group of the MultiVOIP software select Download Firmware and select the file mtvoip bin From the program group of the MultiVOIP software select MultiVOIP Configuration and reconfigure your MultiVOIP The upgrade is complete 69 MultiVOIP 400 User Guide 70 Multi 2 7 Voice Fax over IP Networks Chapter 6 Warranty Service and Tech Support Multi lech oystems MultiVOIP 400 User Guide Introduction This chapter begins with statements about your MultiVOIP 400 2 year warranty The next section Tech Support should be read carefully if you have questions or problems with your MultiVOIP 400 It includes the technical support phone numbers space for recording your p
72. e current stock of 32 bit IP addresses In response Internet architects have proposed the next generation of IP addresses Ipng IP Next Generation It will feature 16 byte addressing surpassing the capacities of 32 bit IP Still in its design phase IPng is not expected to be widely deployed before late 1997 An IP address can serve only a single physical network Therefore if your organization has multiple physical networks you must make them appear as one to external users This is done via subnetting a complex procedure best left to ISPs and others experienced in IP addressing Since IP addresses and domain names have no inherent connection they are mapped together in databases stored on Domain Name Servers DNS If you decide to let an Internet Service Provider ISP administer your DNS server the ISP can assist you with the domain name and IP address assignment necessary to configure your company s site specific system information Domain names and IP addresses are granted by the InterNIC To check the availability of a specific name or to obtain more information call the InterNIC at 703 742 4777 Appendix B Cabling Diagrams Command Port Cable 13 12 11 10 25 24 23 22 21 20 19 18 DB 9 1 2 3 4 5 6 7 8 9 LAN Cable Pin OUN Circuit Signal Name TD Data Transmit Positive TD Data Transmit Negative RD Data Receive Positive RD Data Receive Negative Voice Fax Channel Connectors
73. e receiving end Modems can be internal and fit into an expansion slot or external and connect to a serial port Multiplexer Mux 1 A device that takes several input signals and combines them into a single output signal in such a manner that each of the input signals can be recovered 2 A device capable of interleaving the events of two or more activities or capable of distributing the events of an interleaved sequence to the respective activities 3 Putting multiple signals on a single channel Multiprotocol A device that can interoperate with devices utilizing different network protocols Multithreading The ability of a software system to be able to handle more than one transaction concurrently This is contrasted to the case where a single transaction is accepted and completely processed before the next transaction processing is started N Nailed Connection A permanent or dedicated circuit of a previously switched circuit or circuits Nailed up Circuit A semipermanent circuit established through a circuit switching facility for point to point connectivity NAK Negative Acknowledgment Communications code used to indicate that a message was not properly received or that a terminal does not wish to transmit Contrast with ACK Network A group of computers connected by cables or other means and using software that enables them to share equipment such as printers and disk drives to exchange information Node Any point within a net
74. e wiring Transmission media for 10BASE T V V 25bis An ITU T standard for synchronous communications between a mainframe or host and a modem using HDLC or other character oriented protocol 96 Glossary V 54 The ITU T standard for local and remote loopback tests in modems DCEs and DTEs The four basic tests are local digital loopback tests DTE send and receive circuits local analog loopback tests local modem operation remote analog loopback tests comm link to the remote modem and remote digital loopback tests remote modem operation Virtual Circuit A logical connection Used in packet switching wherein a logical connection is established between two devices at the start of transmission All information packets follow the same route and arrive in sequence but do not necessarily carry a complete address 97 MultiVOIP 400 User Guide Index A About the Internet eeeeennnn 74 Accessories ordering ME fo Application typical EEE 8 PS EE EE 77 B Back Panel EE 14 C Call progress viewing E 57 Channel totals viewing ccccseeeeeeseeeeeeeeeeeeeaes of Command Connector 0 cecceceececceceeceeeeceeeeeneees 14 Configuration Port Setup uiuunt EE enin tah 42 Configuration Utilities scio ori toi ne neo atr ener 42 Connectors euni RO RR RTT 14 FU NOTE NINE 14 D Ee 77 Download Firmware eee 42 Downloading firmware eese 6
75. each Voice Fax channel is configured for the appropriate channel interface type When this is done the Phone Directory Database option is set to Client and the IP address of the Host MultiVOIP is entered Once all client units are configured the network is ready for deployment Deploy the VOIP Network The final phase of installation is deployment of the network Through the first two phases the VOIP administrator controls configuration When the Client MultiVOIPs are sent to their remote sites the remote site administrators need only to connect the units to their LAN and telephone equipment A full Phone Directory Database supplied by the Host MultiVOIP will be loaded into their unit within minutes of being connected and powered up The final task of the VOIP Administrator is to develop the VOIP Dialing Directory based on the Phone Directory Database and telephone numbers of the interfacing telephone equipment At this point a VOIP User can call any person on the VOIP network Safety Warning Telecom 18 1 Never install telephone wiring during a lighting storm Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations 3 This product is to be used with UL and cUL listed computers 4 Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface 5 Use caution when installing or modifying telephone lines 6 Avaoid using
76. ed on the ISDN Q 921 specification A full duplex point to point bit synchronous link level protocol for ISDN connections different from LAPB in its framing sequence Transmission is in units called frames and a frame may contain one or more X 25 packets Line Coding The representation of 1s and Os on a T1 line The two methods of line coding commonly used B8ZS and AMI differ in the restrictions placed on user data T1 line coding ensures that sufficient timing information is sent with the digital signal to ensure recovery of all the bits at the far end Timing information on the T1 line is included in the form of 1s in the data stream a long string of Os in the data stream could cause problems recovering the data 91 MultiVOIP 400 User Guide Line Termination LT The electronics at the ISDN network side of the user network interface that complements the NT1 at the user side The LT and the NT1 together provide the high speed digital line signals required for BRI access Listed Directory Number LDN The main number assigned by the telco the number listed in the telephone directory and also provided by Directory Assistance Some devices can have more than one LDN such as ISDN devices that have one LDN for voice and another LDN for data Local Area Network LAN 1 A computer network located on a user s premises within a limited geographical area Communication within a local area network is not subject to external regulations however
77. egulated service provider TCP IP A set of communication protocols that support peer to peer connectivity functions for both local and wide area networks T Carrier The generic name for a digitally multiplexed carrier system In the North American digital hierarchy a T is used to designate a DS digital signal level hierarchy Examples T1 DS1 is a 1 544 M bps 24 channel designation In Europe T1 is called E1 The T Carrier system was originally designed for transmitting digitized voice signals but has since been adapted for digital data applications T1 A digital transmission link capable of 1 544M bps T1 uses two pairs of normal UTP and can handle 24 voice conversations each digitized at 64K bps T1 is a standard for digital transmission in the U S Canada Japan and Hong Kong T1 is the access method for high speed services such as ATM frame relay and SMDS See also T Carrier T1 line and FT1 T1 Channel Tests A set of diagnostics that vary by carrier used to verify a T1 channel operation Can include Tone Noise Level Impulse Noise Level Echo Cancellors Gain and Crosstalk testing 95 MultiVOIP 400 User Guide T1 Framing To digitize and encode analog voice signals requires 8000 samples per second twice the highest voice frequency of 4000 Hz Encoding in an 8 bit word provides the basic T1 block of 64K bps for voice transmission This Level 0 Signal as its called is represented by DS 0 or Digital Signal at Level 0 2
78. ep Weight 7 4 pounds 3 4 kg 15 MultiVOIP 400 User Guide 16 Multi 2 7 Voice Fax over IP Networks Chapter 2 Installation Multi lech oystems MultiVOIP 400 User Guide Installing Your MultiVOIP The basic steps of installing your MultiVOIP network involve unpacking the units connecting the cables and configuring the units using the included management software MultiVOIP Configuration The recommended installation process includes three phases that when completed result in a fully functional Voice Over IP network A general description of each phase is provided below and detailed instructions follow throughout the rest of this section Configure and Install your Host MultiVOIP First the VOIP administrator configures the MultiVOIP designated as the Host unit This includes the assignment of a unique LAN IP address subnetwork mask and Gateway IP address as well as the selection of appropriate channel interface type for each of the Voice Fax channels Once all connections have been made the VOIP administrator configures the unit and builds the Phone Directory Database that will reside with the Host unit Configure your Client MultiVOIPs Next the administrator configures the MultiVOIPs designated as Client units The Client units can be another MVP 400 a MVP 800 unit MVP200 or a MultiVOIP 100 series Again unique LAN IP addresses subnetwork masks and Gateway IP addresses are assigned and
79. er is enabled with a default of 250 milliseconds The range of the Wink Timer is from 100 to 350 milliseconds Consult with your local in house phone personnel for this timer setting If the Pass Through check box is selected a continuously open E amp M voice path is established between two channels to pass voice packets Available if the Dial Tone option is selected and auto dialing is set up for the two channels that will be doing pass through This is useful for Public Address systems If you choose an FXO or FXS interface the Dialing Options Regeneration group is enabled Check with your in house telephone personnel to verify whether your local PBX dial signaling is Pulse or DTMF tone Select the Regeneration option accordingly In the Max Dial Digits box enter the maximum number of digits allowed when dialing a phone number The default setting is 5 In the Inter Digit Time box enter the maximum amount of time in milliseconds that the unit will wait before mapping the dialed digits to an entry in the Phone Directory Database If too much time elapses between digits and the wrong numbers are mapped you hear a rapid busy signal If this happens hang up and dial again This option is available for all interface types In the Flash Timer box enter the time in milliseconds for the duration of flash hook signals output on the FXO or FXS interface To dedicate a local voice fax channel to a remote voice fax channel So you will not have to dial
80. erify that the Communication Type is set for COM Port and the Select Port box is set for the COM port of your local PC In the Dial String box enter the AT command for dialing ATDT plus the phone number of the remote MultiVOIP If your Modem Initialization String Initialization Response or Connect Response values are different than the defaults in the dialog box refer to your modem user documentation and change the default values to match your modem Click OK when you are satisfied with your selections Run the MultiVOIP Configuration program Click Start Programs MultiVOIP MultiVOIP Configuration or double click on the MultiVOIP Configuration icon in the MultiVOIP program group The Dialing dialog box displays while software is dialing the remote MultiVOIP The Reading Setup dialog box displays The MultiVOIP Setup menu displays This is the dialog box of the remote MultiVOIP Mult OIP 800 v3 01F Setup Firmware Apr 20 2001 Voice Coder v1 60 Status Running Configuration Date Jul 5 2001 Connection Serial Rights Read Write After you have changed the configuration of the remote MultiVOIP click Download Setup to update the configuration The remote MultiVOIP will be brought down the new configuration written to the unit and the unit will reboot Click Exit when the downloading is complete The Hangup connection dialog box displays Click Yes to disconnect the phone connection to the remote site If the
81. ess is the IP address of the device connected to the line that is connected to the Internet Proxy Setup The Proxy Setup dialog box is used when a Proxy Server is used to connect the LAN to the Internet The Proxy Setup dialog box displays by clicking the Proxy Setup tab in the IP Setup dialog box Hult OIF 3 00 IP Setup EI Prony Setup Do not use proxy Use local address for Global IF Address Local IP Address m If a Proxy Server is used in a MultiVOIP network an address translation takes place within the Multi VOIP to direct the phone call to the correct Multi VOIP if more than one MultiVOIP is used in a network When a MultiVOIP s connection to the Internet is through a Proxy Server the WAN port on the Proxy Server must have a static registered IP address Remote MultiVOIPs will only be able to access a 51 MultiVOIP User Guide 52 MultiVOIP located behind a Proxy Server at the static IP address This static IP address will be used in the Phone Directory Database when assigning directory numbers to this MultiVOIP The Global IP Address box must contain the static IP address of the WAN port of the Proxy Server The Local IP Address box must contain the local IP address of the MultiVOIP In this case the local IP address is not used in the Phone Directory Database Chapter 4 MultiVOIP Software Viewing Statistics The Statistics dialog box enables you to view statistics for major events of the MultiVOIP
82. et rfc rfc959 txt Archie a utility that allows a user to search all registered anonymous FTP sites for files on a specified topic Gopher a tool that allows users to search through data repositories using a menu driven hierarchical interface with links to other sites per RFC 1436 ftp ds internic net rfc r c1436 txt SMTP the Simple Mail Transfer Protocol is the standard protocol for the exchange of electronic mail over the Internet per IETF RFC 821 ftp ds internic net rfc rfc821 txt HTTP the Hypertext Transfer Protocol is the basis for exchange of information over the World Wide Web WWW Various versions of HTTP are in use over the Internet with HTTP version 1 0 per RFC 1945 ftp ds internic net rfc rfc1945 txt being the most current HTML WWW pages are written in the Hypertext Markup Language HTML an ASCII based platform independent formatting language per IETF RFC 1866 ftp ds internic net rfc r c1866 txt Finger used to determine the status of other hosts and or users per IETF RFC 1288 ftp ds internic net rfc rfc1288 txt POP the Post Office Protocol defines a simple interface between a user s mail reader software and an electronic mail server the current version is POP3 described in IETF RFC 1460 ftp ds internic net rfc rfc1460 txt DNS the Domain Name System defines the structure of Internet names and their association with IP addresses as well as the
83. ference in which case the user will be required to correct the interference at his own expense This device complies with Part 15 of the FCC rules Operation is subject to the following two conditions 1 This device may not cause harmful interference 2 This device must accept any interference that may cause undesired operation Warning Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment Industry Canada This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil numerique de la classe A respecte toutes les exigences du Reglement sur le materiel brouilleur du Canada Fax Branding Statement The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or other electronic device including fax machines to send any message unless such message clearly contains the following information Date and time the message is sent Identification of the business or other entity or other individual sending the message Phone number of the sending machine or such business other entity or individual This information is to appear in a margin at the top or bottom of each transmitted page or on the first page of the transmission Adding this information in the margin is referred to as fax branding Since any number of Fax software
84. fies your company For example Multi Tech s domain name is multitech com Com indicates this is a commercial organization edu denotes educational organizations gov denotes government organizations Next determine how many IP addresses you ll need This depends on how many individual network segments you have and how many systems on each segment need to be connected to the Internet You ll need an IP address for each network interface on each computer and hardware device IP addresses are 32 bits long and come in two types network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addresses For example a class B network can have a maximum of 65 534 hosts while a class C network can have only 254 The class A and B addresses have been exhausted and the class D and E addresses are reserved for special use Consequently companies now seeking an Internet connection are limited to class C addresses Early IP implementations ran on hosts commonly interconnected by Ethernet local area networks LAN Every transmission on the LAN contains the local network or medium access control MAC address of the source and destination nodes The MAC address is 48 bits in length and is non hierarchical MAC addresses are never the same as IP addresses When a host needs to send a datagram to another host on the same network the sending application must know both the IP
85. h speed link to which the rings are connected by means of bridges A backbone may be configured as a bus or as a ring 3 In a wide area network a high speed link to which nodes or data switching exchanges DSEs are connected 4 A common distibution core that provides all electrical power gases chemicals and other services to the sectors of an automated wager processing system Background An activity that takes place in the PC while you are running another application In other words the active user interface does not correspond to the background task Bandwidth The transmission capacity of a computer channel communications line or bus It is expressed in cycles per second hertz the bandwidth being the difference between the lowest and highest frequencies transmitted The range of usable frequencies that a transmission medium will pass without unacceptable attenuation or distortion Bandwidth is a factor in determining the amount of information and the speed at which a medium can transmit data or other information Backward Explicit Congestion Notification BECN A bit that tells you that a certain frame on a particular logical connection has encoun tered heavy traffic The bit provides notification that congestion avoidance procedures should be initiated in the opposite direction of the received frame See also FECN Forward Explicit Congestion Notification Basic Rate Interface BRI An ISDN access interface type comprised of two B ch
86. ice channel parameters for an E amp M interface With this interface you would have to consult with your in house telephone people to MultiVOIP 400 User Guide 10 determine how your PBX is configured They would have to determine E amp M signaling options dial tone or wink 2 wire or 4 wire connection and if the wink option is the signaling option the wink timer delay in milliseconds The default is 250 milliseconds Additional channel setup parameters cover the voice coder DTMF gain voice gain and faxing in the Voice Fax tab of the Channel Setup dialog box The most important parameter in this group is to ensure that the voice coder is the same for all MultiVOIPs in the network The Billing Misc tab handles the billing options automatic disconnect options and the dynamic jitter buffer options The jitter options in this tab handle voice break up which can be particularly disruptive to voice communications For the most part these parameters can remain in their default values The Regional tab defines the country or region in which the MultiVOIP is being used Mult OIP 800 Channel Setup EN Select Channel Kand z Voice Gain Fax Input 0 vi dB Output 0 dB X Fax Enable Max Baud Rate 14400 z DTHF Gain Fa Volume 9 5 z dB High 4 z dB Low 7 D Jitter Value 400 ms Duration 100 ms x DTMF Out of Banc Advanced Features Coder C Manual Automatic X Echo Cancella
87. ice is set up very similar to the corporate office with the exception that a MVP200 is connected between the network and the PBX This enables two voice fax channels to be used at the regional office A person in the regional office can pick up a telephone and dial a trunk extension for example trunk extension 10 on the local PBX This is the same as dialing a 9 for an outside line A second dial tone is heard the caller would then dial the corporate MultiVOIP at one of the following extensions 101 thru 104 When the third dial tone is heard the caller could then dial any telephone at the corporate office by dialing its extension for example extension 4123 To configure a MultiVOIP the COM port of a PC is connected to the Command port on the MultiVOIP Configuration software is loaded onto your PC and your unique LAN parameters must be established The configuration software is based on a standard Windows Graphical User Interface GUI which simplifies your selection process to a single parameter group within a dialog box For example your LAN IP parameters are contained in a single dialog box as shown below You can configure your network IP address and mask for the MultiVOIP 400 and the gateway address for the corporate router on the same dialog box HultiVOIP 800 IP Protocol Default Setup Ethernet IP Address 201 22 122 118 Subnet Mask 255 255 255 128 Gateway 201 22 122 1 For your corporate Multi VOIP the Ethernet Fr
88. id busy signal If this happens hang up and dial again This option is available for all interface types In the Flash Timer box enter the time in milliseconds for the duration of flash hook signals output on the FXO or FXS interface To dedicate a local voice fax channel to a remote voice fax channel so you will not have to dial the remote channel select the Auto Call Enable check box Enter the phone number of the remote VOIP in the Phone Number box 10 11 Chapter 3 Software Loading and Configuration For FXO to FXO communications you can enable a specific type of FXO Disconnect current loss tone detection or silence detection Check with your in house phone personnel to verify the preferred type of disconnect to use For tone detection you can select from the lists either one or two tones that will cause the line to disconnect The person hanging up a call must then hit the key or keys that will produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect The default value of 15 seconds may be shorter than desired for your application The FXS Options control how the selected channel interacts with answering machines If the Current Loss check box is selected the local VOIP hangs up when the electrical current is lost The remote VOIPs must also be confirgured for current loss The Ring Count box contains the number of rings before the caller
89. in the DTMF Gain group In the Duration box enter the DTMF tone duration in milliseconds 100 is entered by default Note Only change the DTMF gain under the direction of Multi Tech Technical Support The Fax group enables you to send and receive faxes on the selected voice fax channel You can select the maximum baud rate for faxes from the list in the Fax group If you do not plan to send or receive faxes on a given voice fax channel you can disable faxes in the Fax group You can enable the voice fax advanced features by selecting the Silence Compression Echo Cancellation or Forward Error Correction check boxes The Silence Compression check box defines whether silence compression is enabled for this voice channel If silence compression is enabled the MulitVOIP 400 will not transmit voice packets when silence is detected thereby reducing the amount of network bandwidth that is being used by the voice channel The Echo Cancellation check box defines whether echo cancellation is enabled for this voice 35 MultiVOIP 400 User Guide channel If echo cancellation is enabled the MulitVOIP 400 will remove echo delay which improves the quality of sound The Forward Error Correction FEC check box defines whether forward error correction is enabled for this voice channel The FEC feature allows some of the voice packets that were corrupted or lost to be recovered FEC adds an additional 50 overhead to the total network bandwidth consu
90. ived from the local area network XSG Transmit Signal indicator lights when the FXS configured channel is off hook the FXO configured channel is receiving a ring from the Telco or the M lead is active on the E amp M configured channel the MultiVOIP is receiving a ring from the PBX RSG Receive Signal indicator lights when the FXS configured channel is ringing the FXO configured channel has taken the line off hook or the E lead is active on the E amp M configured channel BOOT BTG The BTG indicator lights when the MultiVOIP is booting or downloading setup POWER PWR The Power indicator lights when power is applied to the MultiVOIP 13 MultiVOIP 400 User Guide Back Panel Description 14 The cable connections for the MultiVOIP are made at the back panel Connectors include Power Command Port RS232 Ethernet 10BASE T Voice Fax Channels E amp M FXO and FXS The cable connectors are shown in Figure 1 4 and defined in the following groups Figure 1 4 Back Panel Power Connector The Power connector is used to connect the external power supply to the MultiVOIP The Power connector is a 7 pin circular DIN connector A separate power cord is connected to the power supply and the live AC grounded outlet Command Port Connector The Command Port connector is used to configure the MultiVOIP using a PC with a serial port and running Windows software The Command Port connector is a DB
91. l when the party who wishes to disconnect enters a one or two digit sequence on the telephone keypad Valid digits are zero to nine andA thru D Silence Detection can be silence in one direction or silence in both directions for a specified amount of time The amount of time is defined by the entry in the Silence Timer The range of the Timer is from one to 65535 seconds roughly 18 hours The default is 15 seconds The FXS Options control how the selected channel interacts with answering machines If the Current Loss check box is selected the local VOIP hangs up when the electrical current is lost The remote VOIPs must also be configured for current loss The Ring Count box contains the number of rings before the caller hears a Fast Busy signal If this happens hang up and try again The default setting is 8 rings 45 MultiVOIP User Guide 46 Voice Fax Tab The Voice Fax tab controls the voice coder Fax settings DTMF gain and some miscellaneous options Hult OIP 800 Channel Setup Ei Voice Fax Billing Security Select Channel Channel 1 i Voce rFax Voice Coder 6 7231 6 3 kbps i X Fax Enable Input Gain o i dB Max Baud Rate 14400 i Output Gain o dB Fax Volume Las i dB DIMF bam riiscellaneous Gain Low dB IX Echo Cancellation Gain High Se X Silence Compression 4 hd 7 F 100 Forward Error Correction Duration ms The MultiVOIP supports m
92. ling options Multi VOIP 800 Channel Setup EG Select Channel Channel 1 zl Billing Options InBound QutBound Charge 5 Cents Per 5 Seconds Call Authentication S QutBound InBound Password Automatic Disconnection Enable Disconnect After fi 80 Seconds SS ES Ra 21 You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds 22 The Call Authentication option enables password protection for outbound and inbound calls on the selected voice fax channel If you enable password protection on inbound or outbound calls you need to also enter a password of up to 14 numeric characters in the Password box 23 The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box The default value of 180 seconds can be changed to any other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 22 Otherwise proceed to step 23 to begin building your phone directory database 24 To change the Tone Pairs on the Regional tab select your specific country or region from the Country Region list The Tone Pairs group displays the tones used in the selected country or region If your country or region is not listed click Custom to define it Regional Country Region
93. ll in the following information on your Multi Tech MultiVOIP This will help tech support in answering your questions The same information is requested on the Warranty Registration Card Model No Serial No Software Version The model and serial numbers are on the bottom of your MultiVOIP 400 Please note status of your MultiVOIP 400 including LED indicators screen messages diagnostic test results problems with a specific application and so on Use the space below to note the MultiVOIP 400 status About the Internet 74 Multi Tech s presence includes a Web site at http www multitech com and an ftp site at ftp ftp multitech com Multi 2 7 Voice Fax over IP Networks Appendixes Multi lech oystems MultiVOIP 400 User Guide Appendix A TCP IP Transmission Control Protocol Inter net Protocol Description 76 TCP IP is a protocol suite and related applications developed for the U S Department of Defense in the 1970s and 1980s specifically to permit different types of computers to communicate and exchange information with one another TCP IP is currently mandated as an official U S Department of Defense protocol and is also widely used in the UNIX community Before you install TCP IP on your network you need to establish your Internet addressing strategy First choose a domain name for your company A domain name is the unique Internet name usually the name of your business that identi
94. ltiVOIP Telnet Server Menu The MultiVOIP Telnet Server menu provides three basic options Voice over IP Configuration Phone Directory Database and Phone Directory Configuration A further option enables you to close the Telnet session c8 Telnet 192 168 2 15 Connect Edit Terminal Help Copyright C 1998 Multi Tech Systems Inc Multi Tech Systems Inc 22805 Woodale Drive Mounds View Minnesota 55112 USA HultiUOIP Version 2 61 Firmware Dated Apr 29 1999 lt lt HultiUOIP Telnet Server gt gt 1 Voice over IP Configuration 2 Phone Directory Database 3 Phone Directory Configuration Rights Read Write Enter Your Choice 1 to 3 exit p KS E Chapter 5 Remote Configuration and Management Voice over IP Configuration Selecting Option 1 displays the main menu which allows further configuration options These options include Protocol Stacks option 1 Applications option 2 System Information option 3 and Voice Channels option 4 For further descriptions of these options refer to Chapter 4 MultiVOIP Software s Telnet 192 168 2 15 Connect Edit Terminal Help lt lt HultiUOIP Telnet Server gt gt 1 Voice over IP Configuration 2 Phone Directory Database 3 Phone Directory Configuration Rights Read Write Enter Your Choice 1 to 3 exit 1 lt lt Main Menu gt gt 1 Protocol Stacks 2 Applications 3 System Information 4 Voice Cha
95. ly when the SNMP Agent is enabled checked on this dialog box The IP address of the system SNMP Manager that will receive the Traps from the MultiVOIP should be entered in the IP Address box in the Trap Manager group The Community Name of the SNMP Manager receiving the Traps can be a maximum of 19 characters and is case sensitive The default Port Number of the SNMP Manager receiving the Traps is 162 The MultiVOIP currently supports a maximum of two community users at a time and they can be assigned either Read Write or Read Only rights For more information on using these applications refer to Chapter 5 Remote Configuration and Management Hult OIP 800 Applications Setup 5HHMF X Enable SNMP Agent Trap Manager Address Community Hame Fort Humber 1 6 Community Hame 1 public Permissions Head Only it Community Hame 2 supervisor Permissions Read rite Enable Configuration through X TETP Server X WEB Server X Dumb Terminal Management X Telnet Server Password Read Logs Through Multi OIP Password COM Port Confirm Password 55 MultiVOIP User Guide Viewing Call Progress The Call Progress dialog box displays the status of a call in progress This dialog box is accessed from the MultiVOIP Setup menu by clicking Call Progress Hult OIP 800 Call Progress Channel MEG KM Call Details Duration 00 02 00 Mode Voice Voice Coder B 723
96. med by the voice channel Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel 12 The Billing Security tab displays the parameters for automatic disconnection billing options and dialing options Multi VOIP 800 Channel Setup EG Select Channel Channel 1 zl InBound QutBound Charge 5 Cents Per 5 Seconds Call Authentication QutBound InBound Password Automatic Disconnection Enable Disconnect After fi 80 Seconds SS Ee Ra 13 You can set up billing options for inbound and outbound calls by selecting them in the Billing Options group and then entering the charge in cents per number of seconds 14 The Call Authentication option enables password protection for outbound and inbound calls on the selected voice fax channel If you enable password protection on inbound or outbound calls you need to also enter a password of up to 14 numeric characters in the Password box 15 The Automatic Disconnect option limits call duration to the number of seconds entered in the Disconnect After box The default value of 180 seconds can be changed to any other value up to 65 535 roughly 18 2 hours If your country region is not the default USA click the Regional tab and proceed to step 16 Otherwise proceed to step 17 to begin building your phone directo
97. mer Ring e T Pass Through in seconds fi 5 Count ee SS 773 PS Ra Configure each channel for the type of interface you are connecting to Channel 1 displays by default in the Select Channel list To change the channel number select the channel number 26 14 15 Chapter 3 Software Loading and Configuration you want to configure from the Select Channel list The Interface group defaults to FXS Loop Start Select the interface option to correspond to the interface type being connected to the Voice Fax connector on the back panel of the MultiVOIP If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to the Voice Fax connector on the back of the unit FXS Loop Start will most likely be the correct Interface option most of the time If the station device uses ground start then choose the FXS Ground Start option Refer to the device s user documentation If you are using an extension from your PBX then choose the FXO option Check with your in house telephone personnel to verify connection type If you are connecting to an E amp M trunk on your PBX then choose E amp M option If the E amp M interface is selected the E amp M Options group is enabled Check with your in house phone personnel to determine if the signaling is Dial Tone or Wink and if the connection is 2 wire or 4 wire If Wink signaling is used then the Wink Tim
98. modem and dial this string Verify that the Communication Type box is set to IP In the MultiVOIP IP Address box enter the IP Address of the remote Multi VOIP Click OK when you are satisfied with your selections Run the MultiVOIP Configuration program Click Start Programs MultiVOIP Multi VOIP Configuration or double click the MultiVOIP Configuration icon in the MultiVOIP program group 62 Chapter 5 Remote Configuration and Management The MultiVOIP Setup dialog box displays This is the dialog box of the remote MultiVOIP Hult OIP 800 3 01F Setup Firmware Apr 20 2001 oice Coder v1 60 iP Networks Ge D Status Running Configuration Date Jul 5 2001 Connection Senal Rights Head Wirite After you have changed the configuration of the remote MultiVOIP click Download Setup to update the configuration The remote MultiVOIP will be brought down the new configuration written to the unit and the unit will reboot Click Exit when the downloading is complete Double click the MultiVOIP Configuration icon in the MultiVOIP program group to verify that the MultiVOIP is running 63 MultiVOIP 400 User Guide Remote Management 64 This section describes typical client applications that can be used to configure the MultiVOIP remotely It is important to note that although any subsequent changes to configuration can be made using these applications the initial setup and configuration of the MultiVOIP m
99. nce compression is enabled the MultiVOIP400 will not transmit voice packets when silence is detected thereby reducing the amount of network bandwidth that is being used by the voice channel The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel If echo cancellation is enabled the MultiVOIP400 will remove echo delay which improves the quality of sound The Forward Error Correction FEC check box defines whether forward error correction is enabled for this voice channel The FEC feature allows some of the voice packets that were corrupted or lost to be recovered FEC adds an additional 50 overhead to the total network bankwidth comsumed Chapter 4 MultiVOIP Software by the voice channel Billing Security Options can be used to track the cost of Inbound and or Outbound calls on any of the three interfaces FXO FXS or E amp M The amount to be charged in cents is entered in the Charge Cents box together with the associated time duration in the Per Seconds box While a given call is active the accumulated charges can then be viewed on the Call Progress dialog box When the call ends the charges are transferred to a Log File that can be viewed by highlighting the call event in the Log Entries dialog box and selecting Details Hult0IP 800 Channel Setup E4 Select Channel Channel 1 EI Billing Options InBound OutBound Charge Centz Per fs Seconds Call Authentication
100. nel in charge of your PBX or your local telephone company to determine whether pulse or DIMF should be used E amp M Interface The E amp M Interface is used to connect PBX E amp M trunks You will need to select between Dial Tone or Wink signaling and also between 2 wire and 4 wire mode If wink signaling is selected the wink timer box becomes active with a range from 100 to 350 milliseconds Contact the personnel in charge of your PBX to determine the proper configuration of these settings If the Pass Through check box is selected a continously open E amp M voice path is established between two channels to pass voice packets Available if the Dial Tone option is selected and auto dialing is set up for the two channels that will be doing pass through This is useful for Public Address systems FXO Disconnect On The FXO Disconnect On option applies when two MultiVOIPs are used in an FXO to FXO configuration When you have an FXO to FXO configuration you need to determine the method of terminating the call Three methods of terminating the call are provided Current Loss Tone Detection or Silence Detection Current Loss is the preferred method Current Loss has to be supported by your PBX or local telephone company Current Loss terminates the call when the PBX or local telephone company switch detects a person hanging up the phone and opens the local circuit for a minimum of 600 milliseconds Tone Detection disconnect method terminates the cal
101. new configuration to the client unit The Save Setup dialog displays Hult OIP 800 Save Setup Save Current Setup as User Default Configuration Hult OIF will be brought down OF ox 77 2 22 Select the Save Current Setup as User Default Configuration check box then click OK After 37 MultiVOIP 400 User Guide the setup is written to the MultiVOIP the unit reboots 23 Verify that the BTG LED on the MultiVOIP is off after the download is complete This may take several minutes as the MultiVOIP reboots 24 You are returned to the main menu Your MultiVOIP is operational at this time Repeat this procedure for each of the client units When all clients have been configured proceed with deploying the VOIP network 38 Chapter 3 Software Loading and Configuration Deploy the VOIP Network Deploying the VOIP network involves the VOIP Administrator developing the VOIP Dialing Directory and deploying the preconfigured client MultiVOIPs to their remote sites The remote site administrators need only connect power to the preconfigured MultiVOIP connect it to their Ethernet LAN and predefined telephone equipment and then wait for the phone directory database to be downloaded The client units can be another MVP400 MVP800 MVP200 or a MultiVOIP100 series Therefore the deployment procedure for the remote site administrator may be more general so you may need to refer to the Cable Connection Figure in the appropria
102. ng equipment used to deliver multiple channels to the customer D D4 the T1 4th generation channel bank D4 channelization Refers to the compliance with AT amp T TR 62411 for DS1 frame layout D4 framing The T1 format for framing in AT amp T D Series channel banks in which there are 12 separate 193 bit frames in a super frame A D4 framing bit is used to identify the channel and the signaling frame Signalling for voice channels is carried in band for every channel along with the encoded voice See robbed bit signaling Data Communications Equipment DCE Any device which serves as the portal of entry from the user equipment to a telecommunications facility A modem is a DCE for the telephone network PSTN that is commonly on site at the user s premises Packet Switched Networks have another level of DCE which is most often located at a central office Data Link Connection Identifier DLCI One of the six components of a frame relay frame Its purpose is to distinguish separate virtual circuits across each access connection Data coming into a frame relay node is thus allowed to be sent across the interface to the specified address The DLCI is confirmed and relayed to its destination or if the specification is in error the frame is discarded Dataphone Digital Service DDS A private line digital service that offers 2400 4800 9600 and 56K bps data rates on an inter LATA basis by AT amp T and on an intra LATA basis by the BOCs
103. nnel jacks The jumper block contains 8 pairs of pins The jumper plug fits over three pairs of pins on the jumper block The E amp M type number is labeled on the pc board The jumper plug needs to be centered on the E amp M type number Perform the following procedure to change E amp M jumper position 1 2 3 Ensure that power is removed from the MultiVOIP Remove the front panel by loosening the two Phillips quarter turn screws Remove the eight chassis mounting screws then slide the top cover back off the chassis to expose the rear panel To change a jumper position lift the jumper plug up off the jumper block and move to the new position ensuring that the center jumper is centered on the E amp M type number 2 Default IN Figure 2 3 E amp M Jumper Block Change the jumper position for each voice fax channel that is connecting to an E amp M trunk that is not a type 2 If you have two voice fax channel boards in your unit and you need to change the jumpers on the second board remove the six screws from the top board and disconnect the ribbon cable from the top board Slide the top cover back on to the chassis and replace the eight chassis mounting screws Replace the front panel and secure it by tightening the two Phillips quarter turn screws Return to the Cabling Procedure 21 MultiVOIP 400 User Guide 22 Multi 2 7 Voice Fax over IP Networks Chapter 3 Software Loading and Configuration Multi lech o
104. nnels Rights Read Write Enter Your Choice 1 to 4 exit or ESC to PREU menu 2 ETS Phone Directory Database Selecting Option 2 allows you to add entries to the Phone Directory Database Refer to Chapter 4 MultiVOIP Software for more details on the database Phone Directory Configuration Selecting Option 3 allows you to configure and manage the Phone Directory The various options are described in detail in Chapter 4 MultiVOIP Software WEB Management The MultiVOIP can be accessed via a standard Web browser from anywhere on the connected Internet In order to provide this support the WEB Server option has to be enabled from the Others button in the main menu which displays the Applications Setup dialog box see Chapter 4 MultiVOIP Software Once enabled users can access the MultiVOIP by entering its IP address in the destination box of their web browser The following window appears 65 MultiVOIP 400 User Guide 3 HultiVOIP Configuration Microsoft Internet Explorer File Edit View Go Favorites Help eee 8 Dm SZ ES Back maar Stop Refresh Home Search Favorites History Channels Fullscreen Mail Print Edit Address 4 http 192 168 2 18 Welcome to MultiTech s MultiVOIP Configuration Mult VOIP Version 3 01 Firmware Dated May 14 1999 Password Enter Multi ech Systems 2205 Woodale Drive Mounds View MIN 55112 United States TEL 612 785 3500 o
105. ns or procedures that could affect the operation of the equipment If this happens the phone company will provide advance notice in order for you to make necessary modifications in order to maintain uninterrupted service 6 If trouble is experienced with this equipment the model of which is indicated below please contact Multi Tech Systems Inc at the address shown below for details of how to have repairs made If the equipment is causing harm to the network the phone company may request that you remove the equipment from the network until the problem is resolved 7 No repairs are to be made by you Repairs are to be made only by Multi Tech Systems or its licensees Unauthorized repairs void registration and warranty 8 Manufacturer Multi Tech Systems Inc Trade name MultiVOIP Model Numbers MVP400 FCC Registration Number AU7USA 26050 DV N REN 0 2A Modular Jack USOC RJ 11C or RJ 11W Service Center in U S A Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 763 785 3500 Fax 763 785 9874 Appendix C Regulatory Information Canadian Limitations Notice Ringer Equivalence Number Notice The ringer equivalence number REN assigned to each terminal device provides an indication of the maximum number of terminals allowed to be connected to a phone interface The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the ringer equivalence n
106. nterface Tab The Interface tab defines the parameters related to the physical interface of the voice fax channel Depending on the interface type selected FXS FXO or E amp M other options on the Interface tab will become inactive indicating that they do not apply to the selected interface Max Dial Digits Inter Digit Time and Autocall features apply to all interface types The Max Dial Digits indicates the maximum number of digits the MultiVOIP you can enter when dialing one of the numbers in the Phone Directory Database As soon as you have entered this number of digits the MultiVOIP will immediately attempt to match the digits you have dialed with an entry in the database The range for the Max Dial Digits is from zero to 16 digits with a default of five The Inter Digit Time in milliseconds option in the Dialing Options group defines the amount of time the MultiVOIP waits between digits as they are entered by the user If this timer expires the MultiVOIP will immediately attempt to match the digits entered to an entry in the Phone Directory Database The range for this option is 200 to 10 000 with a default of 2 000 The Auto Call option enables the local MultiVOIP to call a remote MultiVOIP without requiring the user to dial a Phone Directory Database number As soon as you access the local MultiVOIP voice fax channel the MultiVOIP immediately connects to the remote MultiVOIP that you identified in the Remote MultiVOIP Phone Number box
107. o access this free voice and fax communication all you have to do is connect your MultiVOIP to your telephone equipment and then to your existing Ethernet LAN Once configured the MultiVOIP then allows voice and fax to travel down the same path as your traditional data communications The MVP400 is designed with four voice fax channels which offer three voice fax interfaces per channel a 10M bps Ethernet LAN interface and a command port for configuration System management is provided through the command port using bundled Windows software which provides easy to use configuration menus and a comprehensive on line help system Multi EEN Systems 00000000 00000000 OQ OO0O00 00600000 O 00800000 00000000 00000000 00000000 O MUI 2 p O Voice Fax over IP Networks Figure 1 1 MultiVOIP 400 Preview of this Guide This guide describes the MultiVOIP and tells you how to install and configure the unit The information contained in each chapter is as follows Chapter 1 Introduction and Description Chapter 1 describes the MultiVOIP Front panel indicator and back panel connector descriptions are provided In addition a list of relevant specifications is provided at the end of the chapter Chapter 2 Installation Chapter 2 provides information on unpacking and cabling your MultiVOIP The installation procedure describes each cable connection Chapter 3 Software Loading and Configuration Chapter 3 pro
108. om the list in the Fax group If you do not plan to send or receive faxes on a given voice fax channel you can disable faxes in the Fax group Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Voice Fax tab will be copied to the other channel You can enable the voice fax advanced features by selecting the Silence Compression Echo Cancellation or Forward Error Correction check boxes The Silence Compression check box defines whether silence compression is enabled for this voice channel If silence compression is enabled the MulitVOIP 400 will not transmit voice packets when silence is detected thereby reducing the amount of network bandwidth that is being used by the voice channel The Echo Cancellation check box defines whether echo cancellation is enabled for this voice channel If echo cancellation is enabled the MulitVOIP 400 will remove echo delay which improves the quality of sound The Forward Error Correction FEC check box defines whether forward error correction is enabled for this voice channel The FEC feature allows some of the voice packets that were corrupted or lost to be recovered FEC adds an additional 50 overhead to the total network bandwidth consumed by the voice channel Chapter 3 Software Loading and Configuration 20 The Billing Security tab displays the parameters for automatic disconnection billing options and dia
109. ompliance The CE mark is affixed to this product to confirm compliance with the following European Community Directives Council Directive 89 336 EEC of 3 May 1989 on the approximation of the laws of Member States relating to electromagnetic compatibility and Council Directive 73 23 EEC of 19 February 1973 on the harmonization of the laws of Member States relating to electrical equipment designed for use within certain voltage limits and Council Directive 98 13 EC of 12 March 1998 on the approximation of the laws of Member States concerning telecommunications terminal and Satellite earth station equipment 83 MultiVOIP 400 User Guide 84 Multi 2 7 Voice Fax over IP Networks Glossary Multi lech oystems MultiVOIP 400 User Guide A Access The T1 line element made up of two pairs of wire that the telephone company brings to the customer premises The Access portion ends with a connection at the local telco LEC or RBOC Accunet Spectrum of Digital Services ASDS The AT amp T 56K bps leased private line service Similar to services of MCI and Sprint ASDS is available in nx56 64K bps where n 1 2 4 6 8 12 ACK ACKnowledgement code pronounced ack A communications code sent from a receiving modem to a transmitting modem to indicate that it is ready to accept data It is also used to acknowledge the error free receipt of transmitted data Contrast with NAK Adaptive Differential Pulse Code ADCPM
110. on lasts for the duration of the call after which each segment may be used as part of a different channel Contrast with leased line Switched Network A network in which a temporary connection is established from one point via one or more segments Synchronous Data Link Control SDLO A discipline conforming to subsets of the Advanced Data Communications Control Procedures ADCCP of the American National Standards Institute ANSI and High level Data Link Control HDLC of the International Organization for Standardization for managing synchronous code transparent serial by bit information transfer over a link connection Transmission exchanges may be duplex or half duplex over switched or nonswitched links The configuration of the link connection may be point to point multipoint or loop Synchronous Transmission The transmission of data which involves sending a group of characters in a packet This is a common method of transmission between computers on a network or between modems One or more synchronous characters are transmitted to confirm clocking before each packet of data is transmitted Compare to Asynchronous Transmission Systems Network Architecture SNA The description of the logical structure formats protocols and operational sequences for transmit ting information units through and controlling the configuration and operation of of networks T Tariff The rate availability schedule for telephone and ISDN services from a r
111. on shareable path through the network Users have full use of the circuit until the connection is terminated Clear Channel A transmission path where the full bandwidth is used no bandwidth needed for signaling carrier framing or control bits A 64K bps digital circuit usually has 8K bps used for signaling ISDN has two 64K bps circuits and a 16K bps packet service of which part is used for signaling on the 64K channels Client Server In TCP IP the model of interaction in distributed data processing in which a program at one site sends a request to a program at another site and awaits a response The requesting program is called a client the answering program is called a server Cluster Controller A device that can control the input output operations of more than one device connected to it A cluster controller may be controlled by a program stored and executed in the unit or it may be entirely controlled by hardware Committed Burst Size The maximum number of bits that the frame relay network agrees to transfer during any measurement interval Committed Information Rate CIR An agreement a customer makes to use a certain minimum data transmission rate in bps The CIR is part of the frame relay service monthly billing along with actual usage that users pay to their frame relay service provider Compression 1 The process of eliminating gaps empty fields redundancies and unnecessary data to shorten the length of records or blocks
112. onfiguration to the MultiVOIP Mult DIP 800 Rebooting Ea Looking for response from Multi OIF Please wait 38 After the setup is written to the MultiVOIP the unit is rebooted Hult DIP 800 Writing Setup Date Stamp Dec 29 2000 Size bytes 7982 mm 20 a 39 Verify that the BTG LED on the MultiVOIP is off after the download is complete This may take several minutes as the MultiVOIP reboots 40 You are returned to the Main menu At this time your MultiVOIP is configured Click Exit Proceed to the next section to configure the client MultiVOIPs 32 Chapter 3 Software Loading and Configuration Configuring Your Client MultiVOIPs The client MultiVOIPs can be another MVP400 MVP800 MVP200 or a MultiVOIP 100 series If your client MultiVOIP is an MVP400 perform the following software loading procedure If your client MultiVOIP is an MVP800 MVP200 or MultiVOIP 100 series connect your command port cable and power up the unit according to the cabling procedure in the appropriate MultiVOIP Quick Start Then configure the unit as a client per the Software Installation procedures in that Quick Start If you are installing a MultiVOIP behind a firewall you need to add the following UDP ports to your firewall Q 931 Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Status 5000 Ch1 RTP 5004 Ch1 RTCP 5005 Ch2 RTP 5006 Ch2 RTCP 5007 Ch3 RTP 5
113. ons together With this method a congestion condition is identified and fixed before it becomes critical Contrast with implicit congesion Extended Super Frame ESF One of two popular formats for framing bits on a T1 line ESF framing has a 24 frame super frame where robbed bit signaling is inserted in the LSB bit 8 of the DS 0 byte of frames 6 12 18 and 24 ESF has more T1 error measurement capabili ties than D4 framing ESF and B8ZS are typically both offered to provide clear channel service 89 MultiVOIP 400 User Guide F Failed Seconds A test parameter where the circuit is unavailable for one full second Failed Signal A T1 test parameter logged when there are more than 9 SES Severely Errored Seconds Fax facsimile Refers to the bit mapped rendition of a graphics oriented document fax or to the electronic transmission of the image over telephone lines faxing Fax transmission differs from data transmission in that the former is a bit mapped approximation of a graphical document and therefore cannot be accurately interpreted according to any character code Firmware A category of memory chips that hold their content without electrical power they include ROM PROM EPROM and EEPROM technologies Firmware becomes hard software when holding program code Foreground The application program currently running on and in control of the PC screen and keyboard The area of the screen that occupies the active window Compare
114. ot exchanged until PPP has reached the Network Layer Protocol phase IPV6CP packets received before this phase is reached are silently discarded See also TCP IP Before you install TCP IP on your network you need to establish your Internet addressing strategy You first choose a domain name for your company A domain name is the unique Internet name usually the name of your business that identifies your company For example Multi Tech s domain name is multitech com where com indicates this is a commercial organization edu denotes educational organizations gov denotes government organizations Next you determine how many IP addresses you will need This depends on how many individual network segments you have and how many systems on each segment need to be connected to the Internet You need an IP address for each network interface on each computer and hardware device IP addresses are 32 bits long and come in two types network and host Network addresses come in five classes A B C D and E Each class of network address is allocated a certain number of host addresses For example a class B network can have a maximum of 65 534 hosts while a class C network can have only 254 The class A and B addresses have been exhausted and the class D and E addresses are reserved for special use Consequently companies now seeking an Internet connection are limited to class C addresses The current demand for Internet connections will exhaust th
115. packages can be used with this product the user must refer to the Fax software manual for setup details Typically the Fax branding information must be entered via the configuration menu of the software FCC Part 68 Telecom 1 This equipment complies with Part 68 of the Federal Communications Commission FCC rules On the outside surface of this equipment is a label that contains among other information the FCC registration number This information must be provided to the telephone company 2 As indicated below the suitable jack Universal Service Order Code connecting arrangement for this equipment is shown If applicable the facility interface codes FIC and service order codes SOC are shown 81 MultiVOIP 400 User Guide 82 3 An FCC compliant telephone cord with modular plug is provided with this equipment This equipment is designed to be connected to the phone network or premises wiring using a compatible modular jack which is Part 68 compliant See installation instructions for details 4 If this equipment causes harm to the phone network the phone company will notify you in advance that temporary discontinuance of service may be required But if advance notice is not practical the phone company will notify the customer as soon as possible Also you will be advised of your right to file a complaint with the FCC if you believe it is necessary 5 The phone company may make changes in its facilities equipment operatio
116. pendix A Transmission Control Protocol Internet Protocol TCP IP Description Appendix B Cabling Diagrams Appendix C Regulatory Information MultiVOIP 400 User Guide Typical Application Before Voice Over IP VOIP voice over the Internet a corporate office had a data connection to the Internet and a voice connection to the public switched telephone network PSTN With VOIP the two networks can be tied together To accomplish this a MultiVOIP is connected between the public switched telephone network and the data network as shown in the typical VOIP application in Figure 1 2 A MultiVOIP 400 at the corporate office is tied into the public switched telephone network thru the corporate PBX and to the data network The corporate MultiVOIP is an MVP400 with four voice fax channels connected to the PBX enabling the sales marketing and regional offices to simultaneously call in or fax on any one of the corporate telephone numbers The sales office is using a MultiVOIP MVP200 that is connected to the sales office Key Telephone System KTS in which a sales attendant answers incoming calls and directs them to their proper destination The marketing office and regional offices also use MVP200s The marketing office is set up with the MultiVOIP connected to the E amp M trunks on the PBX The regional office uses an FXS interface to connect two analog telephones directly to the local telephone network In this configuration the corporate MultiVOIP
117. perates in a Microsoft Windows environment Your MultiVOIP program group contains all of the utilities described above and is accessible in Windows by clicking Start Programs MultiVOIP utility or by double clicking the utility icon in the program group in My Computer The program group is shown here fo Multi OIP 800 v3 01F File Edit View Help Date and Time Download setup Factor FIRHHARE FIRHHARE E Download Download Download Firmware User Defaults Voice Coders FIRHHARE Ss ny Multi OIF Uninstall Upgrade Configuration Mult DH P Software E abject s 4 00KB Chapter 4 MultiVOIP Software MultiVOIP Configuration The MultiVOIP Setup menu consists of 10 buttons in which you can point and click an Events window in the middle of the menu and a status bar at the bottom of the menu The 10 buttons allow you to display and change the voice channels and IP protocol parameters display and manage the Phone Book listing define the output of the MultiVOIP view statistics and call progress and change features such as SNMP Agent Telnet Server WEB Server and assign a MultiVOIP password Hult DIP 800 3 01F Setup Firmware Apr 20 2001 Yoice Coder 1 60 Status Running Configuration Date Jul 5 2001 Connection Serial Rights Reads rite The Events window in the center of the window provides information about the boot process The status bar at the bottom of the Setup menu displays the
118. perating System and a specific hardware device color monitors printers hard disks and so on Also known as a device driver Drop and Insert The process where a portion of information carried in a transmission system is demodulated Dropped at an intermediate point and different information is included Inserted for subsequent transmission DTE Data Terminating Equipment A term used to include any device in a network which generates stores or displays user information DTE is a telecommunications term which usually refers to PCs terminals and printers DTMF Dual Tone MultiFrequency A generic push button concept made popular by AT amp T TouchTone E E amp M A telephony trunking system used for either switch to switch or switch to network or computer telephone system to switch connection EIA The Electronics Industries Association is a trade organization in Washington DC that sets standard for use of its member companies See RS 232 RS 422 RS530 Encapsulation A technique used by network layer protocols in which a layer adds header information to the protocol data unit from the preceding layer Also used in enveloping one protocol inside another for transmission For example IP inside IPX Errored Seconds ES Any second of operation that all 1 544M bits are not received exactly as transmitted Contrast Error Free Seconds Error Free Seconds EFS Any second of operation that all 1 544M bits are received exactly a
119. r 800 328 9717 FAX 612 785 3702 or 800 392 2432 Tech Support 800 972 2459 Fax back System 612 717 5888 Web Site www multitech com gt Site Ze Intemet zone o If a Password was entered in the Applications Setup dialog box then enter the password and click Enter 3 Multi OIP Configuration Microsoft Internet Explorer Fie Edit View Go Favorites Help G gt O aAa n d a amp E Back Forward Stop Refresh Home Search Favorites History Channels Fullscreen Mail Print Edit Address 4 http 192 168 2 18 PasswordVerification PSWD amp SUBMIT Enter Mult VOIP CONFIGURATION Voice Channels Phone Book TE Statistics Others ere E IP Statistics O1CE I aX LE GER Channel Totals Others Hessen Phone Book Database p Seti egion EE IPFexy esp SNMP Call Progress Save And Reboot Close Session Rights Read Only Multi ech Systems 2205 Woodale Drive Mounds View MIN 55112 United States TEL 612 785 3500 or 800 328 9717 FAX 612 785 3702 or 800 392 2432 Tech Support 800 972 2439 Fax back System 612 717 5888 Web Site www multitech com FTP Site ftp multitech com m 7 CH D Eje E srirfir ese From here you can access all the configuration options Refer to Chapter 4 MultiVOIP Software for a description of the various options 66 Chapter 5 Remote Configuration and Management Upgrade Procedures Whenever you
120. rface Dialing Options amp FXS Loop Start Regeneration Max Dial Digits 5 5 C FXS Ground Start EA Inter age Long 2000 FXO DTMF Flash Fe an on C E amp M rE amp M Options rFX Disconnect On Auto Call Si I Gel P Current Loss Auto Call Enable Dial Tone Wink Tone Detection Phone Number Mode Silence Detection 2 Wire O 4 Wire None Disconnect Tone Sequence FXS Options Wink berg 250 3 A None Ej Current Loss I5 Pose Isen Silence Timer fis lag D in seconds cs eA e Ra Configure each channel for the type of interface you are connecting to To change the channel number select the channel you want to configure from the Select Channel list The Interface group defaults to FXS Loop Start Select the interface option to correspond to the interface type being connected to the Voice Fax connector on the back panel of the MultiVOIP If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to the Voice Fax connector on the back of the unit FXS Loop Start will likely be the correct Interface option most of the time If the station device uses ground start then choose the FXS Ground Start option Refer to the device s user documentation If you are using an extension from your PBX then choose the FXO option Check with your in house telephone personnel to verify connection typ
121. rk equipment Their specification supports ANSI frame relay specs and defines extensions such as local management Frame Relay Access Device FRAD A piece of equipment that acts as a concentrator or frame assembler dissassember that can support multiple protocols and provide basic routing functions G Gateway 1 A functional unit that interconnects two computer networks with different network architectures A gateway connects networks or systems of different architectures A bridge interconnects networks or systems with the same or similar architectures 2 A network that connects hosts Graphical User Interface GUI A type of computer interface consisting of a visual metaphor of a real world scene often of a desktop Within that scene are icons representing actual objects that the user can access and manipulate with a pointing device H Handshaking A process that two modems go through at the time of call setup to establish synchronization over the data communications link It is a synchronization and negotiation process accomplished by the exchange of predefined mutually recognized control codes High level Data Link Control HDLC An ISO standard bit oriented data communications protocol that provides nearly error free data transfers 90 Glossary Hexadecimal A base 16 numbering system used to represent binary values Hex uses the numbers 0 9 and the letters A F usually notated by an h for example 4CF h read four
122. roduct information and an explanation of how to send in your MultiVOIP 400 should you require service The final section explains how to receive support from the Internet Limited Warranty 72 Multi Tech Systems Inc hereafter MTS warrants that its products will be free from defects in material or workmanship for a period of two years from date of purchase or if proof of purchase is not provided two years from date of shipment MTS MAKES NO OTHER WARRANTY EXPRESS OR IMPLIED AND ALL IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED This warranty does not apply to any products which have been damaged by lightning storms water or power surges or which have been neglected altered abused used for a purpose other than the one for which they were manufactured repaired by Customer or any party without MTS s written authorization or used in any manner inconsistent with MTS s instructions MTS s entire obligation under this warranty shall be limited at MTS s option to repair or replacement of any products which prove to be defective within the warranty period or at MTS s option issuance of a refund of the purchase price Defective products must be returned by Customer to MTS s factory transportation prepaid MTS WILL NOT BE LIABLE FOR CONSEQUENTIAL DAMAGES AND UNDER NO CIRCUMSTANCES WILL ITS LIABILITY EXCEED THE PRICE FOR DEFECTIVE PRODUCTS Addendum for North American Product
123. ry database 16 To change the Tone Pairs on the Regional tab select your specific country or region from the Country Region list Multi OIP 800 Channel Setup Regional Country Region sh d Custom Tone Pairs Frequency Hz Gain dB Cadence secs 1 2 1 2 On Off 570 5705 27 4 Pulse Generation Ratio 60 40 ms 67 33 ms SS 2771 e Ra The Tone Pairs group parameters change per your selections Click OK 36 Chapter 3 Software Loading and Configuration 17 The following dialog box displays Hult OIP 800 Checking Hult DP Ready to Download default Setup Choose OF to proceed Click OK Each component is loaded in succession 18 From the Program Group click MultiVOIP Configuration Click Phone Book The Phone Directory Database dialog box displays Multi OIP 800 Phone Directory Database EN Add Delete Edit Phone Number IP Address Channel Description Number of Entries 0 Database Type Host IP Address Client Status In the Database Type group click the Client option The Host IP Address box becomes active 19 Enter the IP address of the host MultiVOIP in the Host IP Address box 20 Click OK and you are returned to the main menu Multi VOIP 800 v3 01F Setup Firmware Status Running Configuration Date Jul 5 2001 Connection Serial Rights Read Write 21 Click Download Setup to write the
124. s In the event that service is required products may be shipped freight prepaid to our Mounds View Minnesota factory Multi Tech Systems Inc 2205 Woodale Drive Mounds View MN 55112 Attn Repairs Serial A Returned Materials Authorization RMA is not required Return shipping charges surface will be paid by MTS Please include inside the shipping box a description of the problem a return shipping address must have street address not P O Box a telephone number and if the product is out of warranty a check or purchase order for repair charges Extended two year overnight replacement agreements are available for selected products Please refer to our Overnight Replacement Agreement for details on rates and coverages Please direct your questions regarding technical matters product configuration and verification that the product is defective to our Technical Support department at 1 800 972 2439 Please direct your questions regarding repair expediting receiving shipping and billing to our Repair Accounting department at 800 328 9717 or 763 785 3500 Hepairs for damages caused by lightning storms water power surges incorrect installation physical abuse or user caused damages are billed on a time plus materials basis Addendum for International Products Distributors should contact Amex Inc for information about the repairs for your Multi Tech product Amex Inc 2724 Summer Street NE Minneapolis MN
125. s the parameters for the voice coder faxing and DIMF gain 27 MultiVOIP 400 User Guide 28 16 To change the voice coder select the channel from the Select Channel list then select the new 17 18 19 voice coder entry from the Voice Coder list Multi OIP 800 Channel Setup Voice Fax Billing Security Select Channel Channel 1 vi Voice Fan Voice Coder G 723 1 6 3 kbps i X Fax Enable Input Gain o zl ap Max Baud Rate 14400 zi Output Gain o l dB Fax Volume 9 5 vi dB DTMF Gain Miscellaneous Gain High un 4 dB X Silence Compression Gain Low X Echo Cancellation 7 dB Forward Error Correction Duration fi 00 ms CS eA ES Ra If you changed the voice coder ensure that the same voice coder is used on the voice fax channel you are calling Otherwise you will always get a busy signal If you selected the FXO interface and are using touchtone dialing you can set up the DTMF gain or output level in decibels dB for the higher and lower frequency groups of the DTMF tone pair Make your selections from the lists in the DTMF Gain group In the Duration box enter the DTMF tone duration in milliseconds 100 is entered by default Note Only change the DTMF gain under the direction of Multi Tech Technical Support The Fax group enables you to send and receive faxes on the selected voice fax channel You can select the maximum baud rate for faxes fr
126. s transmitted Contrast Errored Seconds ESF Error Event A T1 error condition that is logged when a CRC 6 error or an OOF error occurs Ethernet A 10 megabit baseband local area network that allows multiple stations to access the transmission medium at will without prior coordination avoids contention by using carrier sense and deference and resolves contention by using collision detection and transmission Ethernet uses carrier sense multiple access with collision detection CSMA CD Excess Zeros A T1 error condition that is logged when more than 15 consecutive Os or less than one 1 bit in 16 bits occurs Exchange A unit public or private that can consist of one or more central offices established to serve a specified area An exchange typically has a single rate of charges tariffs that has previously been approved by a regulatory group Exchange Area A geographical area with a single uniform set of charges tariffs approved by a regulatory group for telephone services Calls between any two points within an exchange area are local calls See also Digital PBX PBX Exchange Termination ET The carrier s local exchange switch Contrast with Loop Termination LT Explicit Congestion Management The method used in frame relay to notify the terminal equipment that the network is extremely busy The use of FECN and BECN is called explicit congestion management Some end to end protocols use FECN or BECN but usually not both opti
127. shared The LLC2 protocol was developed by the IEEE 802 commitee and is common to all LAN standards Logical Unit LU A type of network accessible unit that enables end users to gain access to network resources and communicate with each other Long Haul The T1 element that connects to the Access portion of the long distance company s LDC s central office The LDC is commonly called the point of presence POP Each LDC has a number of POPs located throughout the country The LDC is also called an IEC Inter Exchange Carrier Management Information Base MIB A database of network management information used by the Common Management Information Protocol CMIP and the Simple Network Management Protocol SNMP Megacom An AT amp T service with a normal WATS line typically T1 between the customer premise and the AT amp T serving class 4 CO are the customer s responsibility MegaLink BellSouth s leased T1 service Message Associated with such terms as packet frame and segment 1 In information theory an ordered series of characters intended to convey information 2 An assembly of characters and sometimes control codes that is transferred as an entry from an originator to one or more recipients Modem A communications device that enables a computer to transmit information over a telephone line It converts the computer s digital signals into analog signals to send over a telephone line and converts them back to digital signals at th
128. ss and leave the Host IP Address box blank The Host MultiVOIP will learn the IP address when it is contacted by the remote Multi VOIP Enter the IP address of the client Multi VOIP in the IP Address box in the Multi VOIP Identification group For example 202 56 39 100 Multi OIP 800 Add Edit Phone Entry Station Information Phone Number 201 Description London Office Voice Channel Channel 1 z Permit Hunting Multi OIP Identification Type Identified By C Dynamic Static IP Address 202 56 39 100 Ethernet 000800501935 Node ID 000800501935 31 MultiVOIP 400 User Guide 36 Click OK and you are returned to the Phone Directory Database dialog box which now includes the second number and related information in the Phone Number list Multi OIP 800 Phone Directory Database EN SES DESS Sa Phone Number IP Address Channel Description 204 22 122 118 Channel 1 New York Office 202 56 39 100 Channel 1 London Office Number of Entries 2 Database Type Host C Client Host IP Address Ka EA NEG Note If only Channel 1 is active you must enter two phone numbers The first number will be the local MultiVOIP phone number for Channel 1 and the second number will be the client MultiVOIP phone number for Channel 1 37 When you have finished click OK You are returned to the Main menu now click on Download Setup to write the new c
129. te Quick Start Guide Perform the following procedure to deploy your VOIP Network VOIP Administrator 1 Establish your VOIP Dialing Directory based on your Phone Directory Database for the numbers to connect the MultiVOIPs to your VOIP network and the telephone extension number you need to connect the Voice Fax channels A sample VOIP Dialing Directory is provided below for your consideration and use VOIP Dialing Directory Sequence 2 Send the client MultiVOIPs to their remote sites Remote Site Administrator 3 Unpack your MultiVOIP 4 Connect one end of the power supply to a live AC outlet and connect the other end to the Power connection on your MultiVOIP Voice Fax Channel Connections 10BASET E amp M FXO FXS ETHERNET i y n Power Connection j Ethernet Connection Figure 3 1 Remote Site Cable Connection 5 Connect a network cable to the ETHERNET 10BASE T connector on the back of your MultiVOIP 6 If you are connecting a station device such as an analog telephone a fax machine or a Key Telephone System KTS to your MultiVOIP connect one end of an RJ11 phone cord to the Voice Fax Channel 1 FSX connector on the back of the MultiVOIP and the other end to the station device 39 MultiVOIP 400 User Guide 40 If you are connecting the
130. the remote channel select the Auto Call Enable check box Enter the phone number of the remote VOIP in the Phone Number box For FXO to FXO communications you can enable a specific type of FXO Disconnect current loss tone detection or silence detection Check with your in house phone personnel to verify the preferred type of disconnect to use For tone detection you can select from the lists either one or two tones that will cause the line to disconnect The person hanging up a call must then hit the key or keys that will produce those tones For silence detection select One Way or Two Way then set the timer for the number of seconds of silence before disconnect The default value of 15 seconds may be shorter than desired for your application The FXS Options control how the selected channel interacts with answering machines If the Current Loss check box is selected the local VOIP hangs up when the electrical current is lost The remote VOIPs must also be configured for current loss The Ring Count box contains the number of rings before the caller hears a Fast Busy signal If this happens hang up and try again The default setting is 8 rings Note After configuring a given channel you can copy that channel s configuration to any other channel by clicking Copy Everything on the Interface tab will be copied to the other channel Repeat the above steps to configure the interface type for each voice fax channel The Voice Fax tab display
131. ther layers It is connection oriented and has a full range of services 53 MultiVOIP User Guide 54 For the most part these statistics are informational and their use as a troubleshooting tool will be contingent on the applications running in the upper layers For example if you were having problems connecting to the MultiVOIP s web server you would look under the TCP section to see if any connections are being established If not that may indicate the web server is not enabled Or if you were having problems establishing a remote connection through TFTP you could look in the UDP section to see if any packets are being received If not you may need to review your network addressing SNMP Statistics The SNMP Statistics dialog box provides statistical information on Simple Network Management Protocol SNMP Hult OIF 800 SNMP Statistics Packets Received with Set Request Bad Values Get Request Bad Communities Get Next Request Bad Community Users Get Response Request No Such Names Error Fackets Others Transmitted 0 Transmit Variable too Big 0 Read Only Packets Received 0 Total Set Variable Packet 0 Total Request Variable Packets Asn Parse Errors Packets Sent with Get Response Traps Received H Packets Received with Wrong Version SNMP is an application layer protocol that facilitates the exchange of management information be
132. tion Selected Coder G 723 1 6 3 kbps zi Max Bandwidth 10 Kbps Forward Error Correction Once you have completed channel setup you will need to add the phone numbers to the phone directory database The phone directory database establishes a host client relationship between the MultiVOIPs in your network This relationship allows one MultiVOIP to maintain the Phone Directory Database and send it to all MultiVOIP participants in the network X Silence Compression Mult OIP 800 Phone Directory Database x Emm E Z etw Phone Number IP Address Channel Description Number of Entries 0 Database Type s Host C Client Host IP Address Now to add a phone number to the phone directory database you bring up the Add Edit Phone Entry dialog box The Station Information group in the dialog box defines the Phone Number a Description is optional but may be helpful if it is assigned to an individual or department in this case the Corporate Office Multi VOIP and Voice Channel of the unit which is Channel 1 is this case The Permit Hunting option allows a phone number that is busy to roll over to another extension Chapter 1 Introduction and Description Hult OIP 800 Add Edit Phone Entry Station Information Phone Number 101 Description Corporate Office Voice Channel Channel 1 Permit Hunting Mut OIP Identification Type Identified By Dyn
133. tripping X 25 information on or from a packet Packet Data The information format packetized used for packet mode calls Packet Mode Refers to the switching of chunks of information for different users using statistical multiplexing to send them over the same transmission facility Parity bit An extra bit attached to each byte of synchronous data used to detect errors in transmission Permanent Virtual Circuit PVC A connection between two endpoints dedicated to a single user IN ISDN PVCs are established by network administration and are held for as long as the user subscribes to the service Physical Unit PU The component that manages and monitors the resources Such as attached links and adjacent link stations associated with a node as requested by an SSCP via an SSCP PU session An SSCP activates a session with the physical unit in order to indirectly manage through the PU resources of the node such as attached links This term applies to type 2 0 type 4 and type 5 nodes only Point of Presence POP The central office s end points of the long distance carriers Point to Point Protocol PPP A protocol that lets a PC user access TCP IP Internet member using an ISDN terminal adapter or a high speed modem over a standard telephone line Port A location for input or output data exchange Computers muxes and so on have ports for various purposes Primary Rate Interface PRI Used on ISDN In North America and Japan
134. tween network devices There are three key components in SNMP the devices that are to be managed agents and the network management systems The managed device is the network device like a router The agent is the software module residing in the managed device pertaining to network management The network management system runs the SNMP application that controls the managed devices and monitors their status Four primary operations Set Get Get Next and Trap are performed using SNMP These statistics can help you to help troubleshoot should you have a problem communicating with the MultiVOIP from your SNMP manager Chapter 4 MultiVOIP Software Others Setup Clicking Others on the Main menu displays the Others Setup dialog box This dialog box lets you to enable SNMP Agent the default is disabled and set up all the necessary parameters enable or disable various remote configuration methods such as TFTP Trivial File Transfer Protocol Server Web Server Dumb Terminal and Telnet Server and assign a Password to the MultiVOIP for Internet security These applications enable remote viewing and changing of the MultiVOIP configuration or updating firmware from anywhere on the connected internetwork Verify that the desired applications are enabled checked The default condition is all applications are checked To disable a given application click to uncheck the check box and disable support SNMP related operations can be performed on
135. umbers of all the devices does not exceed 5 Notice The Industry Canada label identifies certified equipment This certification means that the equipment meets certain telecommunications network protective operational and safety requirements The Department does not guarantee the equipment will operate to the user s satisfaction Before installing this equipment users should ensure that it is permissible to be connected to the facilities of the local telecommunications company The equipment must also be installed using an acceptable method of connection The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations Repairs to certified equipment should be made by an authorized Canadian maintenance facility designated by the supplier Any repairs or alterations made by the user to this equipment or equipment malfunctions may give the telecommunications company cause to request the user to disconnect the equipment Users should ensure for their own protection that the electrical ground connections of the power utility phone lines and internal metallic water pipe system if present are connected together This precaution may be particularly important in rural areas Caution Users should not attempt to make such connections themselves but should contact the appropriate electric inspection authority or electrician as appropriate C EMC Safety and Terminal Directive C
136. upgrade your version of the MultiVOIP400 software you must first install the new software on your PC Then download the Firmware Factory Defaults and Voice Coders to upgrade the MultiVOIP400 Before starting the upgrade process view the current configuration and write down important data such as your IP address and voice channel configurations These settings must be put back in place after upgrading the software Multi Tech also recommends that you click Print in the Phone Directory Database dialog box to print a copy of the phone directory contents Three utility programs included in the MultiVOIP400 software are to be used only after the unit has been repaired or upgraded They are Download Firmware and Download Voice Coders You can also use the Upgrade Software utility This is recommended This utility upgrades the boot code factory defaults firmware and voice coders in one step After the files download to the MultiVOIP the unit reboots and is ready for use with upgraded firmware and voice coders One Step Upgrade From your desktop click Start Programs MultiVOIP 800 v301F Upgrade Software The Upgrade dialog box displays Hult OIP 900 Upgrade Es Aule DEP is Running Reboot to Upgrade Software Click Yes to continue Hult OIF 800 Downloading Boot Es File Mame BOOT UPG Size bytes 71290 Hult OIP 800 IP Protocol Default Setup Ei En I ran IP Address 200 2 3 1 Subnet Mask 255 255 255 0
137. ust be done on the local PC using the MultiVOIP software provided with your unit Although establishing access to the MultiVOIP varies between applications the configuration functions mirror those of the MultiVOIP software For more information on MultiVOIP software refer to Chapter 4 MultiVOIP Software Telnet Atypical Telnet client application is described next The MultiVOIP has a built in Telnet Server that enables Telnet client PCs to access the MultiVOIP A typical Telnet client is allowed to configure the MultiVOIP In addition the MultiVOIP can be remotely accessed and configured from any where on the Internet through its Web interface A typical TCP IP program group is shown below with a Tcpman icon and a Telnet icon The TCP IP stack has to be loaded before the Telnet client a Windows application will run The Telnet Server option has to be selected from the Applications Setup dialog box using the MultiVOIP Configuration icon Double click on the Telnet icon or shortcut and a blank Telnet screen displays Click Connect Remote System and the Connect dialog box displays Select or enter a Host Name the IP address of the MultiVOIP In this example the Host Name is 192 168 2 8 Host Name i 932 158 2 8 Port telnet TermType fvt100 cane When you enter a valid Host Name IP address and click Connect you are immediately connected to the target MultiVOIP and the MultiVOIP Telnet Server window displays Mu
138. vides instructions for software loading and initial configuration The MultiVOIP software diskettes are Windows based Later chapters as well as your online help program will describe the MultiVOIP software in more detail Chapter 4 MultiVOIP Software Chapter 4 describes the MultiVOIP software package designed for the Windows environment This chapter describes the software from an applications standpoint and in so doing not every element in the user interface is shown or defined For explanations and parameters of each element dialog box please refer to the Help provided within the software Chapter 1 Introduction and Description Chapter 5 Remote Configuration and Management Chapter 5 provides procedures for changing the configuration of a remote MultiVOIP Remote configuration allows you to change the configuration of a unit by simply connecting two modems between the two MultiVOIPs and remotely controlling the unit Chapter 5 also describes typical client applications such as Telnet and Web based management which are used for remote configuration of the MultiVOIP Chapter 6 Warranty Service and Tech Support Chapter 6 provides instructions on getting service for your MultiVOIP at the factory a statement of the limited warranty information about our Internet presence and user bulletin board service and space for recording information about your MultiVOIP prior to calling Multi Tech s Technical Support Appendixes Ap
139. with background Fractional T1 FT1 A digital data transmission rate between 56K bps DSO rate and 1 544M bps the full T1 rate in North America FT1 is typically provided on 4 wire two copper pairs UTP Often used for video conferencing imaging and LAN interconnection due to its low cost and relatively high speed FT1 rates are offered in 64K bps multiples usually up to 768K bps Frequency A characteristic of an electrical or electronic signal which describes the periodic recurrence of cycles Frequency is inversely proportional to the wavelength or pulse width of the signal Long wavelength signals have low frequencies and short wavelength signals yield high frequencies Foreign Exchange FX A CO trunk with access to a distant CO allowing ease of access and flat rate calls anywhere in the foreign exchange area Foreign Exchange Office FXO provides local telephone service from a CO outside of foreign to the subscriber s exchange area In simple form a user can pick up the phone in one city and receive a tone in the foreign city Connecting a POTS telephone to a computer telephony system via a T1 link requires a channel bank configured for the FX connection To generate a call from the POTS set to the computer telephony system a FXO connection must be configured Foreign Exchange Station FXS See FX FXO To generate a call from the computer telephony system to the POTS set a FXS connec tion must be configured Forward
140. work which has been assigned an address 92 Glossary O Object Orientated A method for structuring programs as hierarchically organized classes describing the data and operations of objects that may interact with other objects Office Channel Unit Data Port OCU DP The CO channel bank used as the interface between the customer s DSU and the channel bank Off hook The condition of a device that has accessed a phone line with or without using the line In modem use this is equivalent to a telephone handset being picked up Dialing and transmission are allowed but incoming calls are not answered Contrast on hook Off Premise Extension OPX An extension or phone that terminates in a location other than that of the PBX Commonly used to provide a corporate member with an extension of the PBX at home Ones Density The measure of the number of logical 1s on a T1 line compared to a given total number of bits on that line used for timing information in data recovery in AMI and B8ZS On Hook The condition of a device which has not accessed a phone line In modem use this is equivalent to a telephone handset that has not been picked up In other words it can receive an incoming call Contrast off hook Open Shortest Path First OSPF A hierarchical Interior Gateway Protocol IGP routing algorithm for IP that is a proposed standard for Internet OSPF incorporates least cost routing equal cost routing and load balancing Outag
141. y each side of the T1 termination and are buried in the voice data of each voice channel in the T1 circuit Since the bits are robbed infrequently voice quality is remains relatively uncompromised See bit robbing The robbed bit signaling technique is used in D4 channel banks to convey signaling information The eighth least significant bit of each of the 24 8 bit time slots is robbed every sixth frame to convey voice related signaling information such as on hook and off hook for each channel Router A device that connects two networks using the same networking protocol It operates at the Network Layer Layer 3 of the OSI model for forwarding decisions Routing Information Protocol RIP A distance vector based protocol that provides a measure of distance or hops from a transmitting workstation to a receiving workstation RS232 C An EIA standard for a serial interface between computers and peripheral devices modem mouse etc It uses a 25 pin DB 25 or a 9 pin DB 9 connector The RS 232 standard defines the purposes electrical characteristics and timing of the signals for each of the 25 lines RS 422 The EIA standard for a balanced interface with no accompanying physical connector RS 422 products can use screw terminals DB 9 various DB 25 and DB 37 connectors RS 530 The EIA standard for the mechanical electrical interface between DCEs and DTEs transmitting synchronous or asynchronous serial binary data RS 530 provi
142. your Multi VOIP 400 if possible note the name of the technical support specialist with whom you spoke If you need to inquire about the status of the returned product be prepared to provide the serial number of the product sent Send your MultiVOIP 400 to this address MULTI TECH SYSTEMS INC 2205 WOODALE DRIVE MOUNDS VIEW MINNESOTA 55112 ATTN SERVICE OR REPAIRS You should also check with the supplier of your MultiVOIP 400 on the availability of local service and or loaner units in your part of the country Ordering Accessories SupplyNet Inc supplies replacement transformers cables and connectors for select Multi Tech products You can place an order with SupplyNet via mail phone fax or the Internet at Mail SupplyNet Inc 614 Corporate Way Valley Cottage NY 10989 Phone 800 826 0279 Fax 914 267 2420 Email info thesupplynet com Internet http www thesupplynet com 73 MultiVOIP 400 User Guide Tech Support Multi Tech has an excellent staff of technical support personnel available to help you get the most out of your Multi Tech product If you have any questions about the operation of this unit call 1 800 972 2439 Please fill out the MultiVOIP 400 information below and have it available when you call If your MultiVOIP 400 requires service the tech support specialist will guide you on how to send in your MultiVOIP 400 refer to the next section Recording MultiVOIP 400 Information Please fi
143. ystems MultiVOIP 400 User Guide Configuring Your Host MultiVOIP The following software loading procedure does not provide every screen or option in the loading process The assumption is that a technical person with a thorough knowledge of Windows and the software loading process is doing the installation If you are installing a MultiVOIP behind a firewall add the following UDP ports to your firewall 24 Q 931 Signaling Ch1 900 Q 931 Signaling Ch2 902 Q 931 Signaling Ch3 904 Q 931 Signaling Ch4 906 Status 5000 Ch1 RTP 5004 Ch2 RTP 5006 Ch3 RTP 5008 Ch4 RTP 5010 Chi RTCP 5005 Ch2 RTCP 5007 Ch3 RTCP 5009 Ch4 RTCP 5011 Refer to your firewall user documentation to enter and open these ports 1 Make certain that your MulitVOIP 400 has been properly cabled and that the power is turned on and the boot light is off 2 Insert the MulitVOIP 400 CD into your CD ROM drive The CD should start automatically It may take 10 to 20 seconds for the MultiTech CD installation window to display MultiVOIP MYP400 L E 8 I Il Soft nstall Software E View Manuals Requires Adobe K Acrobat Reader scil Install Manuals Requires Adobe LZ Acrobat Reader install W Acrobat Reader 25 CT MultiVOIP Manager snmp software d Release Notes www multitech com If the MultiVOIP 400 CD window does not display automatically click My Computer then right click the C

PN: S0000207 Rev. B - Multi

Contents

Download Pdf Manuals

Related Search

Related Contents