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Horizon Portal User Guide
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1. eecccccssssseceeceeseececceeeeceseeeeeeeessseaeeeeeseees 7 Aow dolsearchthe directory ss tansncuscassionayscunsndeuotuncnkdorsaneawundsanecoessuiaeatdawsiteiteassuetaeuassansameacotdenebtengecnbeebdanencous 8 Howdo change my details ge enn een ee ene a a o nee a eee eee a eee S 8 CaN SeT UDan A aniaoodneatecasisunaeuoes 9 How can I handle incoming calls sssssssissrissersrssssrsssssesssrsssssiusarissossnrrsserenissdtrtissn skner sin onasi esans sani essen 9 How do I blackista caller t wicuagsanucenncaaaaestansosiveseaadencssiaicuannaaunesntnnstuasaansioeamennbaenantaucedadansauaraiiloadaiansennnnasesnnssats 9 How do I change my incoming call settings ceccccccssssecceceeeseccecseesececeeeeeeeeceeaueceesseeaeeeessaeaeeeesseaaeeeeees 10 How can I be notified of missed calls to my number cccccssssececccesseccceeeeceeceeeeceeeseeseceesseeaeeeesseaaeeeeees 11 How do I set my number to find me over multiple devices c cc cssecccecssseceeeeeeecceceeusecessaeesecesseeaeeeessaaasses 11 How do I setup a Busy Lamp on my device esssessssenssserssrersserrssrerssrerssrerssrerssrereseerssrerssrerssreressereseereseee 12 HOw do GOTO speed AIr serade E R a A O 13 How do change my outgoing call settings noseennseseennssseeeessseeresssrerossererssserrressrreesssreresssreressereessseereee 14 How can change my Call Transfer Settings ccccccccsssseccecessseccecceesececeeeesceeeeeaseceesseaeeceessaeaeeeees
2. For Cisco phones it will look like the below Afiafi cisco HORIZON Unlimited communications k Charlie Charlie Gz ee 156 DND sitie Lg Petula TA For Polycom phones it will look like the below One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Monday 20 February 12 51 When the assigned colleague is on the phone there assigned line key will then show as red on the device indicating that they are not free to take a call For Cisco phones it will look like the below afiafi cisco 20 02 1244 David L525HM 6095 SS HORIZON Unlimited communications Petula 4 Charlie Gi Redial DND For Polycom phones it will look like the below In order to setup a Busy Line key this must be done through the Horizon system under the Call Setup advanced section and at present can only be done by the Company Administrator How do setup speed dials A speed dial is the ability to type a single or combination of numbers to implement the calli
3. Forwarding Inactive and your then able to define a number and update this field with this detail Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Forward all of your incoming calls Phone Number 02081015240 aa demo 1635888782 Adam Koniecko 1618708113 Received Placed If you would then like to activate the call forwarding you can do so by clicking on the Activate button at which point your calls will be forwarded to this destination How do manage my profile status A call profile allows the system to know what status you re in and manage your calls according to the rules you have defined for each status These can be selected through the drop down menu for Profile One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles N Call Statistics sa
4. Manage Profiles Missed Matthew Worboys 07795443161 9 aa demo 1635888782 Adam Koniecko 1618708113 Andrew Smethurst 2033754032 Andy Robinson 1635888769 Andy Paton 1635688746 Received 07848016225 02 Feb 2012 09 08 07766108754 01 Feb 2012 11 53 erage re ke ab Brighton Greeting 1635888727 07736277525 01 Feb 2012 11 52 3 AIc w Manage TATA oa C Fe ae 07736277525 21 Dec 2011 10 12 9 a 01612116341 06 Dec 2011 13 14 f Numb 01612116341 06 Dec 2011 13 12 ge Nick Thomas 08 Nov 2011 12 55 07848025425 28 Sep 2011 10 11 f Add Don Corleone 28 Sep 2011 10 10 f How do I make a telephone call using Click to Dial As explained on the hardware datasheets for your allocated device there are a number of ways you can make a telephone call over the Horizon handsets however there is also the ability to Click to Dial from the Horizon system Click to Dial means that the Horizon system will call the number of the account you re logged in as and once answered then connect you through to the number against which you have clicked the Dial button This feature is available wherever a contact or directory entry is shown on the screen How do I setup Call forwarding Call forwarding is the ability to redirect a call from delivering it to your handset to delivering it to another number This can be setup from the dashboard screen by selecting on the drop down box showing Call
5. Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Directory amp Contacts First Name Last Name Number Extension Department Contact Type All o Q Search aa demo 01635888732 8895 Adam Koniecko 01618708113 8102 amoniecko gammatelecom com Andrew Smethurst 02033754032 8369 andrew smethurst gamma co uk Andy Robinson 016358868769 3207 Andy Paton 016358868746 8746 Bobby Davro 01252325729 mike mills gamma co_uk Brighton Greeting 01635888727 8727 Brighton Office 01635888747 8747 arobinson gammatelecom com andrew robinson gamma co uk Cem Ahmet 02033754030 4030 Daryl Pile 02035977079 8103 dpile gammatelecom com 12342 Previous Next cahmet gammatelecom com 41222222223 Delete Selected f 4 Add How do setup a new contact Only the Company Administrator has the ability to add or assign a new contact to the company address book however a user does have the ability to add their own contacts to the system To do this simply click into the Directory and Contacts section before then clicking on Add at the bottom of the page Within here you can then define a single contact or download a template to com
6. system Therefore a locally stored speed dial on your handset will always overwrite a speed dial setup within the system You should therefore choose which method you would like to implement and manage your speed dials from How do change my outgoing call settings There are a couple of outgoing call settings that you are able to implement through the Call Setup section under the Settings link e Enable Automatic Call Back e Withhold my number when making calls Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Setup Incoming Calls Outgoing Call Settings Call Handling Blacklist Settings Enable Automatic Callback ID off Advanced a Call Notify Sequential Ring Withhold my number when making calls Busy Lamp Outgoing Calls Speed Dial v Apply Settings In Call Options Call Transfer Settings Settings Hot Desk In order to change these settings simply click on the toggle switch to either On or Off before clicking the Apply button to implement your chosen preference How can I change my Call Transfer settings When you have answered a call you have the ability to transfer this through to another colleague or number In doing so you also have the ability to setup Call Transfer settings to ensure the call is delivered successfully and these can be adjusted and changed under the Call Setup section of the Horizon system One Company for your Tailored Telephone System
7. to this phone One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS In order to gain access to this device you need to assign your profile to it and this can be achieved through the Call Setup screen of the Horizon system By clicking on Hot Desk you have the ability to search a site and locate a Hot Desk device By clicking on Use you can then assign your user profile to it Hot Desking Incoming Calls Call Handling Twinning Blacklist settings Advanced a Search for a Hot Desk Phone Site London Call Notify Primary Location Sequential Ring Busy Lamp Secondary Location Outgoing Calls speed Dial Settings a Search In Call Options Call Transfer Settings Settings Hot Desk London First Floor Hotdesk Area CIM as ww Use Was this button has been clicked the allotted time by your company administrator will then begin and a count down of this can be viewed Hot Desking Incoming Calls Call Handling Twinning Blacklist Settings Current H
8. 736277525 01 Feb 2012 11 52 3 07736277525 21 Dec 2011 10 12 01612116341 06 Dec 2011 13 14 S 01612116341 06 Dec 2011 13 12 Nick Thomas 08 Nov 2011 12 55 lt P 07848025425 28 Sep 2011 10 11 lt P de Add Don Corleone 28 Sep 2011 10 10 l 07848025425 28 Sep 2011 10 05 lt P Name V EU gk N Within this section the user has the ability to view the pie chart and hover over an area to see the percentage of calls either Received Placed or Missed The Call Statistics also shows the contact or number for the type of called made for the last 10 calls along with a time and date stamp and a symbol showing if it was T7 R vissea BS tec y Rikeccivea One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS If you then wish to call this contact or number back you re able to through clicking on the Dial icon which will action a return call through the Click to Dial feature How do setup twinning of my mobile with my landline Twinning is the ability to
9. Desk When I m Busy No Action Forward the call to 07795443161 When don t answer after 3 B rings v No Action Forward the call to 077954435161 When I m Unreachable No Action Forward the call to 07795443161 In order to adjust these settings simply click the relevant button and update the field or search using the Address Book button before clicking on Save to implement the changes made How do I blacklist a caller If you are constantly receiving marketing calls or other nuisance calls types from specific numbers you have the ability to Black List a telephone number One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Setup Incoming Calls Blacklist Call Handling Twinning Blacklisted Numbers d Blacklist Settings Advanced a 02081015240 Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfe
10. Details from the user menus One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 Call Setup NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Within the Call Setup section of the Horizon system you have the ability to control and implement a number of different services and features Dashboard Call Setup Incoming Calls Call Handling Twinning Blacklist Settings Advanced a Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk Directory amp Contacts My Features How can handle incoming calls Remote Office To handle incoming calls you can use the user profiles to adjust your status and the call routing accordingly or you can look to use the Call Handling screens to pre define the settings you would like to apply De ard Call Setup Incoming Calls Twinning Blacklist Settings Advanced Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot
11. Greeting Return to previous menu Repeat Menu One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Confirm Deletion Cancel Deletion 8 Message Deposit menu Digit Action o O Repeatmenu o O Disable message deposit menu Digit Action o O Return to previous menu S O Repeatmenu 2 Change your Profile Within the Change your profile menu you have the ability to Activate Available In Office Profile Activate Available Out of Office Profile Activate Busy Profile 4 Activate Unavailable Profile Actvate No Active Profile Return to previous menu 3 Record Greetings Within the Record Greetings menu you have the ability to Record personalised greeting Return to previous menu Repeatmenu Record Name menu Record new personalised name Listen to current personalised name Delete personalised name Return to previous menu ie Repeat menu One Company for your Tailored Telephone Syst
12. Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Edit Available In Office Also ring this phone number Send to Voice Mail Forward Call Forward to this number If Don t Answer Send to Voice Mail Forward Call Forward to this number To complete the process and to save the associated settings ensure you click on the Apply button which will ensure the settings are saved for when you choose to select the profile How do view Call Statistics for my phone Call Statistics are visible from the Dashboard screen for the number assigned to the user account Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Cal Stats winning i Missed Search V i EAA Missed eS Matthew Worboys 07795443161 9 i aa demo 1635888782 Adam Koniecko 1618708113 Andrew Smethurst 2033754032 EB Andy Robinson 1635888769 Andy Paton 1635888746 Bobby Davro 01252325729 Received Placed 07848016225 02 Feb 2012 09 08 54 01 3 A pi en hells X S Brighton Greeting 1635888727 07
13. NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Horizon Portal User Guide Contents COMMU GIGS E E E E A A E N E A A E 1 How do gain access to the Horizon WeDSItEC cccccccssssscccceesecccceussececceeeseceeseesseecesauaeceesauasecessaeeeeeesaaaeeeeees 2 Logging in as the End User vecscodisncicosssasiaccesvasvnacavssnncbonsssnsssoaseveddnesevansdueeadsimandoesinetaceassacewacadeubocobassaesibousedieibenrvansdooes 2 HOW do customise my Dashboard wsisciccadsncssncnssarenndavsnnaadenoannetioonssasnendesandanceasasediccunsaiwavseusansseealsassaacssvarencteesabes 2 How do l initially configure my user ACCESS cseeeccccesssecccccssseccccseeseceesaueseceeseauseceessuaecessauaeeessaeaeeeessaaneeeeees 2 Fie Das OSG e E E E A 3 How do make a telephone call using Click to Dial n eossnnnnesssensssesenssssrensssreressssrresssrersosserreessreresssseress 4 How dol setap Call TOT WANING scptceseasrenecuesacenctiseteenccaesnneticeayvacvaeesysave E 4 How do manage my profile status snnnooseeenssseeeesssereesssreresssrerossererossreresssrreesssreresssreressereeessrereesseeresss 4 HOW do ladjust my Call Prole S esanstsnrcuinssamneracearea vasapsanstiapansmstioneanea saaaesdnene a R NAA EE a IT a 5 How do I view Call Statistics for my phone esssssensssesessssreresssreresserersssrreesssrreesssreresssrerossereressrerresseeresses 6 How do I setup twinning of my mobile with my landline
14. aaaeeeeees 14 How can enable Call Waiting 2s acrscotasacscouudoansnmssedsnosied cies aid nan seuedcesawausede aubanctnaoudssasacnsedoussnmbunsnaenkeeeeantaseancaeen 15 How do use a Hot Desk at a Site oo csecseccccccceeesseeccceccseeeeeececeessaeeseeececessaeeeseeecessssueuseeseeeessaueaseeeeeeeaas 15 Directories and Contacts cccccsssscccceeeeecceeaeeeeeeeeseeeeeeeeeeeeeeeeseeeeeeesseseeeeeeaeeeeeeeeseseeeeesaeeseceesaauseeeeesuasseeesaaassss 16 HOW do lsetup a new CONTACT sncxcomscienavanssencnencinnsdien cxvacaanenenseensivenneen iieaxtiancueqeiadetentiaasstacmenaenennmacerneieasiewnnts 17 PRO EO IE G sucate tosis cane beccrreoosaqiaanesiniietan stan E EE E E E ake ade tetieweaaeaaiucasnetewes nataenmoneie 17 How do access the Company Voice Portal cccccccsssssecccceeseccecceeseeccesseseecceseeesccessaeasecessuaueecesseaaeeeessagaeses 18 What Menu Options are available in the Voice Portal cccccsssscccccsssecceceessecceceeeeeceeseeesecesseenseeeesueaeeeeees 18 What Short Codes can I use on my phone a scaranscaeact das ceae neapasaeeanonbanaecetaneteanetacesnsatsncian ven uesectactseostosamnncsavaaoueae 22 One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconne
15. al or alternatively you can hang up from the device your using One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 gees NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Repeat the Menu What Short Codes can I use on my phone With the Horizon system you don t just have to use the online web access to implement the required feature on your phone Below is list of how you can activate deactivate and adjust a number of features on the Horizon service Anonymous Call Rejection Activation 77 Automatic Callback Deactivation 8 Call Forwarding Always Activation 72 Call Forwarding Always to VM Deactivation Call Forward Busy Activation 90 21 Call Forward No Answer to VM Deactivation Call Forward Not Reachable Activation 94 41 Call Forward Not Reachable Deactivation 95 Call Forward Not Reachable Interrogation Voice Portal Access 62 _ _ One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls a
16. ctions co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How do gain access to the Horizon website Horizon can be accessed at and supports Internet Explorer 6 0 7 0 8 0 9 0 Mozilla Firefox Safari Chrome and Opera From here you will be prompted to submit your user details HORIZON Unlimited communications Username Password vV Remember Me Forgot Password Logging in as the End User How do customise my Dashboard The dashboard that you are presented with when you login can be customised to ensure you achieve the best view for your specific needs In order to do this simply hover over the title of a section you would want to move and drag it to your preferred place on the screen Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles atthew Worboys 07795443161 aa demo 1635888782 EY Adam Koniecko 1618708113 E Andrew Smethurst 2033754032 B Andy Robinson 1635888769 S Andy Paton 1635888746 Ce satel ase tar eta es Bobby Davro 01252325729 aap 07766108754 01 Feb 2012 11 53 5 Brighton Greeting 1635888727 07736277525 01 Feb 2012 11 52 ete ame imber Sg lt c amp Add os How do l initially configure my user access If you are logging in for the first time as a
17. ctory amp Contacts My Features Remote Office Call Setup Incoming Calls Twinning ah Call Handling Blacklist i Advanced Settings Settings raro Advanced vw Matthew Worboys 07795443161 O v Outgoing Calls Number Speed Dial Settings de Add Through here if you then click on the Advanced Settings icon you will have the ability to customise the use of twinning on your number One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Dashboard Call Setup Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Twinning Call Handling Twinning Restrict by Calling Number Blacklist settings Twin for any incoming call Only twin for the following numbers Advanced Outgoing Calls speed Dial settings Restrict by Schedule In Call Options Use twinning on this number all the time Use twinning on this number only when I m available Call Transfer Settings Settings yj Hot Desk To complete and implement the required twin
18. e than 3 minutes before being terminated therefore your total number of seconds should be less than 180 Within the Options section you also have the ability to inhibit the ability of other users to transfer either consultative transfers or blind transfers to your device To change these settings simply click on the toggle switch and click on Save to save and implement your preference How can enable Call Waiting Call waiting is the ability to allow a caller to hear ringtone until the line being dialled becomes available There is however a network limit of 3 minutes for a call to be ringing without answer therefore the call would need to be answered prior to this time otherwise the caller would not be connected Within the Call Setup section call transfer settings screen Call Waiting can be simply implemented through adjusting the toggle switch and clicking on the Apply button to save and implement the changes Dashboard Directory amp Contacts My Features Remote Office voard Call Setup Incoming Calls Call Handling E Blacklist Settings Enable call waiting Advanced a Call Notify Sequential Ring gt Busy Lamp wv Apply Outgoing Calls Speed Dial Settings In Call Options Settings Settings Hot Desk How do use a Hot Desk at a Site If you company administrator has setup a device at your Company s sites for use as a hot desk then you have the ability to log into this and assign your number
19. ems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Record Custom Greeting menu Digit Action o O 4 Listen to current customer greeting SS O Repeatmenu o O 4 Change Call Forwarding Options Within the Call Forwarding menu you have the ability to Digit Action o yO 4 Listen to forwarding status S O Repeatmenu o O 6 Make a call from your number In order to make a call from your number via the Voice Portal Ea Enter the digits you wish to dial While on a call press to terminate and make another call Return to the previous menu 7 Access a Hot Desk device if this Voice Portal is assigned to one In order to access a hot desk through your device you can Check Hot desk status 2 Activate that hot desk 3 3 Deactivate that hot desk Return to the previous menu Repeatmeny o SOS 8 Change your Pass Code In order to change your pass code to the Voice Portal simply type in your new pass code and push the key 9 Exit Allows you to exit the Voice Port
20. ices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Incoming Calls Call Handling Twinning Restrict by Calling Number Settings Apply to call from any number Apply to these numbers Advanced a Call Notify Sequential Ring Busy Lamp Outgoing Calls Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk Restrict by Schedule Use ringing all the time Use ringing during a schedule Business Hours T gt None None Holiday In all cases clicking on the Save button will ensure this settings are saved and applied to your number How do setup a Busy Lamp on my device A Busy Lamp key gives you the ability to monitor a fellow colleagues line to see if they are available to take a call that you may transfer to them or to enable you to pick up their calls if part of a Call Pickup Group Please speak to your Company Administrator about these When implemented the phone will show the user s caller id on the pre defined line keys on your device This line key can also be used as a speed dial to contact your colleagues number quickly when transferring a call or when needing to speak to them directly
21. ings simply click on the corresponding switch to either say On or Off for the feature you d like to adjust before ensuring you click on the Save button to save your preferences One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How can be notified of missed calls to my number As well as the missed call options on your allocated Horizon handset you can also setup the Call notify option under the Call Setup section of the Horizon system This service allows you to receive an email to your chosen email address for either all numbers that contact you or a specified list of numbers to alert you to the fact there is a call Dashboard Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Call Handling Twinning Notify Options Blacklist Settings Call Notify Advanced Call Notify Notify Email Sequential Ring Busy Lamp Outgoing Calls Restrict by Schedule Speed Dial Settings Use call notify on this number all the time Use call notif
22. mp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622
23. n End User then you will be prompted to setup a few basic features to establish your user account Your company administrator should ve provided you with details on the features assigned to you and your number and user extension If you would like further details on the features assigned and what they allow you to do you can review under the My Features link on the homepage One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Available Features _ lt Call Policy Anonymous Call Rejection Automatic Callback Busy Lamp Field Call Forwarding Always Call Forwarding Busy Call Forwarding No Answer Call Notify Call Return Calling Line ID Delivery Blocking Express Profiles Voicemail Feature Information A Call Forwarding No Answer Enables a user to redirect calls to another destination when an incoming call is not answered within a specified number of rings Users have the option to activate and deactivate the service by dialing a feature access code or configuring the se
24. ng Options 6 Make a call from your number 7 Access a Hot Desk device if this Voice Portal is assigned to one 8 Change your PassCode 9 Exit Repeat the Menu One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS 1 Voice Messaging Within the voice messaging menu you will have access to the following Digit Action o O 8 Access message deposit menu SSS y O Repeatmenu o O 1 Play Messages menu Digit Ho 4 PlayPreviousMessage o O 6 Play Next Message o O 8 Initiate Call to Sender o O Listen to Addition Options While Playing Messages Digit Action o O 4 Skip to the beginning of the message oS O 6 Skip to the end of the message oS 2 Change Busy Greeting Record new Busy Greeting Listen to current Busy Greeting Revert to default Busy Greeting Return to Voice Messaging Menu Repeat Menu 3 Change No Answer Greeting Record new No Answer Greeting Listen to current No Answer Greeting Revert to default No Answer
25. ng of feature or contact These can be setup through the Speed Dial option located under Call Setup in the Horizon system One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Incoming Calls Speed Dial Call Handling Twinning Speed Dial Numbers Blacklist i RE k 1 Digit Dialling 2 Digit Dialling Call Notify elit Sequential Rin ae in ET 00 Chris Shaw Outgoing Calls 01 Speed Dial Settings 02 In Call Options Call Transfer Add New Settings Settings Hot Desk In order to setup a speed dial simply click on the required digits to dial and through clicking on Add New you ll be able to add speed dial fields Once you have defined the name and the destination please note this could be a feature on off switch using the short codes mentioned in the Appendices simply click on Save to implement these speed dials on your device Please note that you can also setup speed dials from your allocated Horizon handset however these are not linked to the
26. ning simply click on the Save button which will implement this for you How do search the directory From the Dashboard screen of the Horizon system you have the ability to search the Company directory and also your own contacts Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Call Statistics Twinning y Matthew Worboys 07795443161 4 cS Search aa demo 1635888782 TENER T Adam Koniecko 1618708113 Andrew Smethurst 2033754032 Andy Robinson 1635888769 Andy Paton 1635888746 Bobby Davro 01252325729 Brighton Greeting 1635888727 pute aa ft Manane e 07848016225 02 Feb 2012 09 08 07766108754 01 Feb 2012 11 53 07736277525 01 Feb 2012 11 52 By typing in a name and clicking on the Search button this will bring back all contacts recognised within the Directory and Contacts section where it will then allow you to use the Click to Dial functionality to make a call from your device How do change my details As an End User you have the ability to make basic changes to you information as well as being able to change your password My Details it test user first it test user last jason it end user jason example com Department Number 01665680000 nsion 2422 Edit Details A Mobile Number 07486547464 Change Password w Apply In order to access this you simply need to select My
27. ot Desk Device London First Floor Hotdesk Area Advanced a In Use Since 07 March 13 46 Call Notify p 10 ee Sequential Ring 10 Hours 10 00 Remaining Busy Lamp Outgoing Calls Speed Dial Settings In Call Options i Call Transfer Site _ London elie Primary Location fo Settings Hot Desk Current Phone Automatic Sign Ott Stop Using Search for a Hot Desk Phone Secondary Location Q Search When you have finished with the hot desk you should always ensure you come back to this section of the system to de allocate your user from it and return your profile to your assigned handset To do this simply click on Stop Using and this will ensure this hot desk is added back to the site for other users to use Directories and Contacts The directories and contacts screen can be accessed through the top navigation bar and gives you the ability to view existing contacts from the company address book as well as implementing Click to Dial It also gives you the ability to add your own user contacts to the list which you can then use in speed dial setup A full list of search criteria is available to search for specific users as well as having the ability to download the list if you wish to keep this somewhere else on your computer One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line
28. plete to add contacts in bulk Add Contacts Add Single Contact First Name Chris Last Name Shaw Number 03332403016 Extension Email chris shaw gamma co uk Upload Multiple Contacts File to Upload Download Template Remote Office Remote office is a very handy feature available through the Horizon system which allows you to receive calls no matter where you are Through clicking on the Remote Office link from the top navigation bar you have the ability to define the number where your office is currently located One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Dashboard Call Setup Directory amp Contacts My Features Remote Office Setup Remote Office Aboot Remote Office allows you to use your home phone your cell phone or even a Active Deactivate hotel phone as your business phone By using the Click to dial functionality on this website you can make phone calls from this remote phone and have them billed to your business This service also direc
29. r Settings Settings Hot Desk 02081015240 To do this simple type in the number to be Blacklisted and click on the Add button to add them to the list Please ensure you also click on the Save button to ensure this list is saved When a number is blacklisted whenever they call they will hear engaged tone or a similar network message preventing the call being delivered If you would like to remove a number from your Blacklist then you can simply click on the rubbish bin icon in order to delete the number from the list How do I change my incoming call settings There are a number of settings that can be changed within the Call Setup section e Ability to reject withheld numbers e Enable or Disable music for calls on hold e Present the incoming caller ID for External Calls e Present the incoming caller ID for Internal Calls e Enable and Disable DND Do Not Disturb Dashboard Call Setup Directory amp Contacts My Features Remote Office Dashboard Call Setup Incoming Calls Incoming Call Settings Call Handling Twinning Blacklist Reject Withheld Numbers Advanced Call Notify Sequential Ring Enable music for calls on hold Busy Lamp Outgoing Calls speed Dial settings In Call Options Present Incoming Caller s ID for Internal Calls Call Transfer Settings Settings Hot Desk Present Incoming Callers ID for External Calls Do Not Disturb V Apply In order to implement these sett
30. rvice via their web interface If activated a user must specify the forwarding number and the number of rings before forwarding The standard features requested on your initial access are e Call Handling Decide how you would like to route incoming calls e Twinning The ability to phone a mobile device or another number if your phone or extension is dialled e Change of password Change the password assigned to ensure this is unique to your user access Once completed and to ensure your aware of all features available through the Horizon system we would advise reviewing the following areas Dashboard Call Setup Directories and Contacts Remote Office The Dashboard From the Horizon dashboard you have the ability to influence a number of user settings as well as review your own call usage and performance One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w
31. s Available In Office Missed Available Out Of Office i Paced O Adam Koniecko 1618708113 POE Andrew Smethurst 2033754032 Busy aa demo 1635888782 Through simply clicking on one of these statuses the system will implement the call routing configured straight away How do adjust my call profiles In order to adjust a call profile you simply need to select the Manage Profiles button next to the Profile drop down list from the Dashboard home screen Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles None Call Statistics Available In Office Missed Q Search 7m Available Out Of Office Bday aa demo 1635888782 Received Placed Unavailable Adam Koniecko 1618708113 Andrew Smethurst 2033754032 From the following screens you then have the ability to either activate that profile or edit the settings assigned to it The screen will also show which profile is currently in use through the status Icon WWE Tarte i ad ge di Available In Office Activate Busy Activate Edit Available Out Of Office Activate 2 Edit 2 Edit 2 Edit Unavailable Activate By clicking on the Edit button you now have the ability to configure the call profile for the status selected based on if the call is answered or you are on the phone One Company for your Tailored Telephone Systems amp Maintenance Broadband amp
32. s amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Incoming Calls Call Handling Twinning Call Transfer Blacklist Settings Call Transfer Recall Advanced Call Notify Number of Rings before Recall T rings Sequential Ring Busy Lamp Outgoing Calls Speed Dial i Settings Options In Call Options Call Transfer Settings Settings Hot Desk W Enable Busy Camp on 120 seconds Use Diversion Inhibitor for Blind Transfer Use Diversion Inhibitor for Consultative Calls For transferring calls yourself you have the ability to implement transfer recall which will send a transferred call back to you if a predefined number of rings result in no answer from the called destination You can also implement a Busy Camp allowing a transferred call if met by an engaged tone to wait for a predefined number of seconds before recalling the call to you To implement this simply click the toggle switch to On before defining the required criteria and clicking on Save to implement Please note that at a network level a call cannot ring for mor
33. setup another number to ring at the same time as your Horizon handset This feature should ve been setup through the initial steps of your first access to the system however if not can be managed through the Dashboard of the Horizon system Dashboard Call Setup Directory amp Contacts My Features Remote Office Call Forwarding Inactive w Profile None w Manage Profiles Missed Matthew Worboys 07795443161 9 Q Search aa demo 1635888782 Adam Koniecko 1618708113 Andrew Smethurst 2033754032 Andy Robinson 1635888769 Andy Paton 1635888746 Bobby Davro 01252325729 Received Placed 07848016225 02 Feb 2012 09 08 i 563 V AE re x Brighton Greeting 1635888727 07736277525 01 Feb 2012 11 52 E a w manage E z P 07736277525 21 Dec 2011 10 12 9 ssa i 01612116341 06 Dec 2011 13 14 f Numb 01612116341 06 Dec 2011 13 12 pa Nick Thomas 08 Nov 2011 12 55 f 07848025425 28 Sep 2011 10 11 f Add In order to add a twinned device you simply need to fill in the name and number of the device you wish to twin before clicking on Add to put it into the Twinning box If you would like to delete a number that is twinned this again can be done by simply clicking on the rubbish bin icon within the Twinning box You are also able to implement a more customised twinning through the Manage icon By clicking this it will put you into the Call Setup section of the system Dashboard Call Setup Dire
34. ts all calls coming to your business phone to ring the remote office phone Phone Number 03332403016 Update At any point you can adjust the number through tying in a new number and clicking on Update or if you want to deactivate the service because you are now back in the office this can be done through clicking on Deactivate When Remote Office is implemented all calls will be delivered to this other number in replacement of your usual number and all Call Setup rules implemented will be actioned against it What s more if you then use the Click to Dial functionality through the Horizon system with Remote Office activated you are able to make calls from your user id and ensure the billing of these calls is against your usual Horizon number How do access the Company Voice Portal You are able to access the Voice Portal from your device by pushing the Voicemail Key or by typing 62 Once at the Voice Portal you ll be prompted to enter your pass code as assigned to you by your Company Administrator You can also access the Voice Portal for your device by calling your extension or number and when listening to your outbound message press followed by your number and pass code What Menu Options are available in the Voice Portal Once in the Voice Portal you will then have access to the following menu items 1 Access Voice Messaging 2 Change your profile 3 Record Greetings 4 Change Call Forwardi
35. y on this number only when I m available In Call Options Call Transfer Settings Settings Hot Desk Notify me for any number Notify me only for these numbers Number Restriction In order to implement this option simply click on the On switch and then define how you wish to be notified of calls before clicking on the Save button to save your configuration How do I set my number to find me over multiple devices This can be achieved through the use of sequential ringing located under Call Setup in the Horizon systems Sequential ringing works in the same way a Hunt Group would in that you can define a set of numbers for an incoming call to try when an incoming call is made to your number Incoming Calls Call Handling Twinning Enable Sequential Ring Blacklist Settings Enable Sequential Ring Ei Advanced a Call Notify Sequential Ring i Busy Lamp b My Phone Numbers Outgoing Calls Phone number Speed Dial Settings In Call Options Call Transfer Settings Settings Hot Desk Settings Move on to next number after T rings As well as defining the time in which it takes to move on to the next number you also have the ability under the Advanced button to implement this functionality only for specific numbers or for specific schedules you have setup One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Dev
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