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Avaya one-X Mobile Preferred User Guide

1. Muting participants As the conference chairperson you can mute individual participants or you can mute all participants About this task When you mute and unmute conference participants the microphone icon located next to the participant s name indicates the status of each participant Procedure Choose one of the following options a To mute an individual participant long press on the name of the participant to display menu options Select Mute You can toggle this menu option when you want to Unmute the participant b To mute all participants press the Menu key on the mobile device to view options for the conference page Select Mute all You can toggle this menu option when you want to Unmute all participants Note Selecting Mute all will not mute the conference owner Avaya one X Mobile Preferred User Guide January 2012 49 Managing Conference Calls Assigning aliases When a participant joins a conference call the one X Mobile displays the default name of the participant which is determined by the call server For example the default name can be a phone number or a caller ID To make it easier to identify the participants in a conference call you can assign an alias for each participant Only you can see the aliases that you assign About this task You assign the alias to a participant when a conference is in progress The alias is retained by the one X Mobile for subsequent conference calls Procedure
2. Viewing requests for your geo presence Use the following procedure to see whether a contact has requested your geo presence information For information setting the level of information to publish see Configuring GPS information on page 33 Procedure 1 On the Contacts screen press the name of a contact to open a communication screen for that person 2 Press the GPS icon A dialog box displays indicating whether the contact has requested your geo presence information Communications options In addition to viewing the current location of a contact on a map you can also place a call to that contact send an instant message or add the contact to a conference directly from the map view Procedure From the map view long press on the placemarker to open a menu and select one of the following options 58 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Managing geo presence information e Unpin from map e Call e Add to conference e Send IM e Show location information Avaya one X Mobile Preferred User Guide January 2012 59 Managing Geo Presence Information 60 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Index CG el osno inated 36 40 enable publishing ceeeeeeeeeeeeeeettteeeeeeeeeeeee 36 VIEWING s sa eko 40 call Status n tes cecsasstuaeesceesseieeeeey 36 CANNING EE 55 irom VOICEMAIL senin 55 conferenc
3. 2 Select Clear History to delete instant messages that you have read 52 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 7 Managing voicemail Managing voicemail The Voicemail screen on the one X Mobile provides visual access to your voicemail messages It supplies information about messages as well as controls that allow you to play messages and organize them Related topics Listening to messages on page 53 Marking a message as unheard on page 54 Incoming messages on page 54 Returning a call on page 54 Deleting messages on page 55 Listening to messages You can play fast forward and rewind messages Procedure 1 On Android devices press the red Play button on a voicemail message to open it The message begins to play automatically and the screen displays the following controls e play pause e rewind to the beginning rewind 2 seconds e fast forward 2 seconds 2 OnApple devices press the voicemail message to open it The message begins to play automatically Avaya one X Mobile Preferred User Guide January 2012 53 Managing voicemail Marking a message as unheard When you receive a new voicemail message a message waiting icon displays in the top corner of the message to indicate that the message is unheard The icon is removed once you listen to the message You can mark the message as unheard to restore the message waiting icon Procedure 1
4. January 2012 About the interface Indicates the phone number of your current For more information see Setting your location on page 43 Mobile phone Work Home Custom phone number This icon indicates whether geo presence is enabled or disabled You can use this icon as a button to enable or disable geo presence If you long press this icon the Delete Locations pop up appears providing you with the option to delete published locations on either All devices or just This device When geo presence is enabled the icon is green For information about configuring GPS settings see Configuring GPS information on page 33 Indicates the status of your connection to IP Office green fully connected e yellow partially connected e red disconnected Press the icon to view information about the connection status A spinning progress indicator appears inside the green status indicator when a request is actively being processed Menu options and controls On Android devices use the following methods to access the menu options in the one X Mobile application e Press Press an item to select it e Long press press and hold Long pressing a contact name or item provides a menu specific to the selected item e Menu key Pressing the Menu key on the mobile device will show options for the screen that you are currently viewing The options apply to the screen rather than to a
5. 1 To launch the dialer choose one of the following options e Press the Dialpad icon in the Status bar e You can also press the Dialpad icon in the status bar the status bar is available on all screens 2 Select Phone Contacts to call to a contact in the personal directory on your mobile device The screen displays the most recently contacted phone number first followed by a list of contacts in alphabetical order If a contact has more than one phone number each number will be listed 3 Press the Call icon to initiate the call Avaya one X Mobile Preferred User Guide January 2012 45 Making Calls 46 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 5 Managing Conference Calls Managing conference calls The conference screen provides controls that allow you to manage your conference bridge Visual indicators on the screen allow you to see e who is connected to your conference bridge e which participant is speaking e which participants are muted or unmuted e a total count of conference participants e whether the conference is locked or unlocked presence information for conference participants e whether participants are internal or external contacts external contacts are represented by an icon of a telephone pole In addition you can use the controls on the screen to e join your own conference bridge e mute or unmute participants e enter an alias for a participan
6. Long press the voicemail message to display a menu 2 Select Mark as unheard The message waiting icon is restored in the one X Mobile application Your deskphone will also show this message as unheard and the message waiting indicator will display Incoming messages The one X Mobile provides you with the ability to listen to incoming voicemail while the message is in progress or to intercept and answer a call while a message is in progress Procedure The Home screen displays two buttons when you have an incoming voicemail message Select one of the following options a Select Listen to hear the message as it is being recorded b Select Answer to pick up an incoming voicemail message When you choose to answer an incoming voicemail message the call will ring at the location that you have specified as your current location in the one X Mobile application Returning a call When you receive a voicemail message you can initiate a return call directly from the voicemail message 54 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Managing voicemail About this task Before you return a call you can check the availability of the person you wish to call by checking his or her presence status on the voicemail message The one X Mobile displays up to date presence information for saved messages as well as new messages Procedure 1 On the Voicemail page locate the message for which yo
7. Mobile where you can view the presence of your contacts e on the Contacts list where presence information is displayed for internal contacts e on the Conference screen where presence information is displayed for internal conference participants Presence information is not available for external participants e on the Voicemail screen where presence information is displayed for the depositor of the voicemail message On each of these screens a color coded icon displays to the left of the contact s name The text status entered by that contact is displayed below his or her name The Follow feature When you want to reach any contacts whose presence status indicates that they are not available you can use the Follow feature to automatically monitor their availability When you set the Follow feature for a contact the one X Mobile notifies you when the presence status of the contact shows an improvement in availability For example the Follow feature notifies you when the contact s presence changes from Do Not Disturb to Busy or when it changes from Busy to Available An icon showing footsteps displays next to the name of the contact to indicate that the feature is enabled There are two options for using the Follow feature e automatically stop following a contact once you have been notified of a status change continue to receive notifications about status changes until you choose to stop following a contact For more informati
8. RESELLER AVAYA RESERVES THE RIGHT TO TAKE LEGAL ACTION AGAINST YOU AND ANYONE ELSE USING OR SELLING THE SOFTWARE WITHOUT A LICENSE BY INSTALLING DOWNLOADING OR USING THE SOFTWARE OR AUTHORIZING OTHERS TO DO SO YOU ON BEHALF OF YOURSELF AND THE ENTITY FOR WHOM YOU ARE INSTALLING DOWNLOADING OR USING THE SOFTWARE HEREINAFTER REFERRED TO INTERCHANGEABLY AS YOU AND END USER AGREE TO THESE TERMS AND CONDITIONS AND CREATE A BINDING CONTRACT BETWEEN YOU AND AVAYA INC OR THE APPLICABLE AVAYA AFFILIATE AVAYA Avaya grants End User a license within the scope of the license types described below The applicable number of licenses and units of capacity for which the license is granted will be one 1 unless a 2 Avaya one X Mobile Preferred User Guide different number of licenses or units of capacity is specified in the Documentation or other materials available to End User Designated Processor means a single stand alone computing device Server means a Designated Processor that hosts a software application to be accessed by multiple users Software means the computer programs in object code originally licensed by Avaya and ultimately utilized by End User whether as stand alone Products or pre installed on Hardware Hardware means the standard hardware originally sold by Avaya and ultimately utilized by End User License types Designated System s License DS End User may install and use e
9. The Voicemail screen provides visual access to voicemail messages Bab 8 0 ei 2 37 pm e D e Voicemail Available 1 new and 0 heard WILKINSON G p gt 29 Aug 14 3 0 00 10 A banner located at the top of the Voicemail screen shows the number of new messages and a message waiting icon displays in the top left corner of the message to indicate that the message is unheard The phone number of the caller the length of the message and a timestamp are provided on the message envelope The envelope also displays a color coded icon on the left that indicates the real time presence of the caller If the caller is on your contacts list an icon like the one shown below is displayed For external callers an icon of a telephone pole is displayed b WILKINSON G You can press the left side of the message envelope to communicate with the caller If the caller is internal a communications screen displays If the caller is external a dialpad displays Press the red Play icon to open the voicemail message Avaya one X Mobile Preferred User Guide January 2012 17 About the one X Mobile Preferred for IP Office When you open a voicemail message the message begins to play automatically and provides you with the following controls play pause e rewind to the beginning rewind 2 seconds e fast forward 2 seconds BHO 4 Oi 3 s2pm t ES ole o Voicemail Avallable 0 new and 1 heard Long press a voicemail message to v
10. User Guide January 2012 9 About the one X Mobile Preferred for IP Office Icons The following icons are used to indicate status and event information on the one X Mobile interface these icons are used on all screens This icon displays at the top of the device s screen and is visible when the one X Mobile application is active on the device e a green triangle indicates that the application is connected to IP Office e a red dot in centre of the triangle indicates a new event e a yellow triangle indicates that the application is partially connected e a red triangle indicates that the application is disconnected New events such as new voicemail messages or new instant messages are indicated in red a red triangle in the corner of a message indicates that the message is new e the total number of new events is indicated in the Navigation bar e the total number of events is also indicated on the Home page On the left side of the bar a color coded icon indicates your availability A text status displays next to the icon You can use a pre defined status or enter your own For information about setting presence see Managing status information on page 37 Available Launch the dialpad For information about making calls using the dialpad see Using the integrated dialer on page 45 E ECBA CEEI 10 Avaya one X Mobile Preferred User Guide Comments infodev avaya com
11. be made of materials on this site the Documentation Software or Hardware provided by Avaya All content on this site the documentation and the Product provided by Avaya including the selection arrangement and design of the content is owned either by Avaya or its licensors and is protected by copyright and other intellectual property laws including the sui generis rights relating to the protection of databases You may not modify copy reproduce republish upload post transmit or distribute in any way any content in whole or in part including any code and software unless expressly authorized by Avaya Unauthorized reproduction transmission dissemination storage and or use without January 2012 Comments infodev avaya com the express written consent of Avaya can be a criminal as well as a civil offense under the applicable law Third party components Certain software programs or portions thereof included in the Product may contain software distributed under third party agreements Third Party Components which may contain terms that expand or limit rights to use certain portions of the Product Third Party Terms Information regarding distributed Linux OS source code for those Products that have distributed the Linux OS source code and identifying the copyright holders of the Third Party Components and the Third Party Terms that apply to them is available on the Avaya Support Web site http support avaya co
12. is on the phone Avaya one X Mobile Preferred User Guide January 2012 15 About the one X Mobile Preferred for IP Office On the Contacts screen you can also long press the contact s name to view options When you long press the contact s name the following menu options display e Call e add to conference e show status e show location e follow stop following e show details vcard The Instant Message screen The Instant Message screen lists the IMs that you have received BHO MME 2 25em tt in Esfe fer Messages Available x No unread IMs Jm AlCampbell 10 48 AM 3 18 08 11 im J Chris Parfitt 09 41 AM Press the Menu key on the mobile device to view options for the Instant Messaging page e Disable History By default the page displays read and unread instant messages You can toggle the display to view new unread messages only e Clear history Use this option to delete instant messages that you have read The one X Mobile application stores up to 1MB of instant messages The number of instant messages that you can store depends on the number of characters that each message contains Depending on the length of the messages the 1 MB limit allows you to store 10 000 16 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface messages or more When the storage limit is reached the oldest messages are automatically deleted The Voicemail screen
13. layout of the one X Mobile interface on an Android operating system with the Home screen selected 1 Bao BIR 3 31pm ft 2 Home Available see 3 A 5 6 8 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface Number Description ch Connection and event status Navigation bar Status bar Instant message status Voicemail status QO oy roi bh Conference status The Navigation bar The Navigation bar allows you to access each of the screens The number of new events such as new voicemail messages or new participants in your conference room is indicated in red on the Navigation bar The Status bar The Status bar is available on all screens in the one X Mobile interface It contains information about your availability and provides controls for opening a dialpad setting your location and enabling or disabling GPS location information The Status bar also indicates the status of your connection to the IP Office server The graphic below shows the status bar as it displays on an Android operating system 2 34 5 6 7 Available Number Description ch Presence status Status message Minimize Dialpad Location icon the current location where calls can reach you Geo presence status NIO oO B OJN Connection status Avaya one X Mobile Preferred
14. options for Follow mode Procedure 1 Select the Home screen and press the Menu key on the mobile device 2 Select Settings and press Follow 3 Select an option e Continuous When you select Continuous and follow a contact you will receive updates as the contact s availability improves and following will continue until you turn it off for that contact e One time When you select One time and follow a contact you will receive one notification of an improvement in that contact s availability the follow function will automatically be cancelled after one notification Setting preferences for notifications The one X Mobile application notifies you when new events occur For example the one X Mobile application notifies you when new voicemail or instant messages arrive or when users join your conference room You also receive notifications when your connection to IP Office changes About this task Use the following procedure to set how you are notified of new events Procedure 1 Select the Home screen and press the Menu key on the mobile device 2 Select Settings and press Notifications 3 Select Notification Profile and choose the method of notification that you prefer The options are 32 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Configuring the application e Vibration and Sound e Vibration only e Sound only e No Vibration or Sound 4 Select the events for whic
15. participant s presence on the network If the participant is on your contacts list his or her avatar will display External participants have a default avatar indicated by a telephone pole During a conference a blue microphone indicates who is speaking An microphone with a diagonal line through it indicates that the participant is muted Note If you have concerns about conference capacities or other features note that the conference bridge is hosted by the IP Office and not by the mobile device 26 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 2 Getting started Install the application The one X Mobile Preferred for IP Office is available for the iPhone4 and for Android mobile devices It is supported on the following devices e devices with Android 2 2 and 2 3 operating systems e iPhones with iOS4 and iOS5 operating systems Related topics Installing the application on an Android device on page 27 Installing the application on an Apple device on page 28 Installing the application on an Android device About this task Use the following procedure to download and install the Avaya one X Mobile Preferred for IP Office on an Android device Note The one X Mobile application is supported on Android 2 2 and 2 3 operating systems only and is not supported on devices running a custom ROM Procedure 1 On your mobile device open the Android Market application 2 Sear
16. side of the screen Avaya one X Mobile Preferred User Guide January 2012 41 Managing Status Information 42 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 4 Making Calls Making calls You can use the one X Mobile to place calls to your contacts When you use the one X Mobile to initiate a call the application begins by dialing the phone number where you are located After you pick up the phone at your location the one X Mobile then dials the number that you wish to reach This approach means that calls are routed through the enterprise PBX Typically your location is the mobile device where you have the one X Mobile installed but you can set your location as needed This allows you to specify the phone that you prefer to use for your calls and update it as your location changes For example if you normally place calls through your deskphone you can choose to establish a call using a cell phone or a phone located in a hotel room when you are travelling Note While you are on a 3G call you may not be able to access some call features or send instant messages Some mobile devices and some service providers limit data signalling during a 3G call The following sections describe how to set your location information and how to initiate Calls Related topics Setting your location on page 43 Initiating a call from the Contacts list on page 44 Initiating a call from an instant m
17. users do not receive broadcast messages e System This group contains all contacts in the IP Office system On the contact list the color coded bar to the left of the contact s name indicates the presence status of the contact If the contact has entered a status message it displays below his or her name Radio buttons next to the names of the contacts allow you to select multiple contacts to add to a conference call To display the radio buttons press the Select button at the top of the screen You can press the press the radio buttons to select specific contacts or you can press the Select All button at the bottom of the screen Press the Add to Conference button to add all of the selected contacts to your conference bridge The Contacts screen also indicates whether GPS information is available for a contact If a contact is publishing GPS information a black placemarker displays next to the name of the contact to indicate that geo presence information is available the placemarker appears grey when geo presence information is unavailable D oey Apple Press the contact name to initiate communication with that contact When you press the name of a contact a communication screen displays You can use this screen to send an instant message to the contact initiate a call or add the contact to your conference call 24 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interfa
18. using the default port number The default port number is 8444 Press OK e Press User Name and enter your user ID Press OK e Press Password and enter your password Press OK Note If you need to edit these settings at a later time you can return to this menu by selecting the Home screen and pressing the Menu key on the mobile device Select Settings 2 The one X Mobile connects to the IP Office server automatically To connect manually return to the Home screen and press the menu key on the device and select Reconnect When you are successful the triangular status icon changes from red to green Configuring enterprise dialing The Enterprise Dialing setting determines whether the one X Mobile integrates with the native dialing application on the phone When you allow the one X Mobile to integrate with the native dialing application on the phone the one X Mobile will intercept and route calls through the enterprise server rather than through the cellular network For added flexibility you can also configure a dial plan so that enterprise calls are routed according to the rules that you specify This feature is available on Android devices only About this task When you configure the Enterprise Dialing setting the one X Mobile intercepts and routes calls through the IP Office This setting allows the one X Mobile to intercept calls initiated from the native phone application and handle them as business calls For example you
19. 1 On the conference page long press on the name of a participant to display a menu 2 Select Assign alias A field displays 3 Press the field to display a keyboard and enter the alias using one of the following methods a Type an alias and press OK b Press the microphone button to enter an alias using voice recognition and press OK 4 If you want to remove the alias long press on the name of a participant and select Clear alias from the menu Disconnecting a participant Procedure 1 Long press on the name of the participant to display a menu 2 Select Disconnect 50 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 6 Using Instant Messaging Sending an instant message Procedure 1 On the Contacts screen press the name of a contact to open a communication screen for that person Note If you re sending an instant message to the Broadcast Group everyone only users that can receive IMs will see your message Basic users and external contacts using GoogleTalk and GoogleMail will not receive the message 2 Choose one of the following options e On Android devices press the Microphone icon to compose your message using speech to text e Press the text field to open a keypad and enter your message 3 Press Send Receiving instant messages If you experience issues receiving instant messages in the one X Mobile application you should verify wheth
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21. AVAYA Avaya one X Mobile Preferred for IP Office User Guide January 2012 2012 Avaya Inc All Rights Reserved Notice While reasonable efforts have been made to ensure that the information in this document is complete and accurate at the time of printing Avaya assumes no liability for any errors Avaya reserves the right to make changes and corrections to the information in this document without the obligation to notify any person or organization of such changes Documentation disclaimer Documentation means information published by Avaya in varying mediums which may include product information operating instructions and performance specifications that Avaya generally makes available to users of its products Documentation does not include marketing materials Avaya shall not be responsible for any modifications additions or deletions to the original published version of documentation unless such modifications additions or deletions were performed by Avaya End User agrees to indemnify and hold harmless Avaya Avaya s agents servants and employees against all claims lawsuits demands and judgments arising out of or in connection with subsequent modifications additions or deletions to this documentation to the extent made by End User Link disclaimer Avaya is not responsible for the contents or reliability of any linked Web sites referenced within this site or documentation provided by Avaya Avaya is not respon
22. Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface too Available mo Incoming voicemail messages are also displayed on the Home screen You can choose to listen to the message as it is being recorded or you can answer the call When you choose to answer the call the call will ring at the location that you have specified as your current location in the one X Mobile application When another user dials into your conference bridge the Home screen provides a button so that you can join the conference with one click The Contacts screen The Contacts screen lists the contacts that are configured by your administrator on the IP Office call server you do not need to populate the list of contacts Avaya one X Mobile Preferred User Guide January 2012 23 About the one X Mobile Preferred for IP Office You can customize how you want to view your contacts by choosing which groups to view and whether to display offline contacts To view these options press the Groups button at the top left of the Contacts screen The options are e All Contacts Displays all contacts in the IP Office system e Available Contacts Displays only those contacts who are online e iPhone Contacts Displays contacts in the iPhone directory e Broadcast This group contains a user named Everyone When you send a message to Everyone the message is sent to all users in the IP Office system External
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24. ach copy of the Software on only one Designated Processor unless a different number of Designated Processors is indicated in the Documentation or other materials available to End User Avaya may require the Designated Processor s to be identified by type serial number feature key location or other specific designation or to be provided by End User to Avaya through electronic means established by Avaya specifically for this purpose Concurrent User License CU End User may install and use the Software on multiple Designated Processors or one or more Servers so long as only the licensed number of Units are accessing and using the Software at any given time A Unit means the unit on which Avaya at its sole discretion bases the pricing of its licenses and can be without limitation an agent port or user an e mail or voice mail account in the name of a person or corporate function e g webmaster or helpdesk or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Units may be linked to a specific identified Server Database License DL End User may install and use each copy of the Software on one Server or on multiple Servers provided that each of the Servers on which the Software is installed communicate with no more than a single instance of the same database CPU License CP End User may install and use each copy of the Software on a number of Se
25. alendar to update your status information The one X Mobile uses the start and end times of meetings in your calendar to provide the following status information e When you have a meeting scheduled in your calendar the one X Mobile sets your status to Busy five minutes prior to the meeting and displays the message starting a meeting at lt time gt e When the meeting begins your status message is updated to in a meeting until lt time gt e After the meeting ends your status changes to Available e When your calendar indicates that a meeting is scheduled for an entire day your status message is updated to in an all day meeting Avaya one X Mobile Preferred User Guide January 2012 37 Managing Status Information If you have already entered a text status these messages are appended to your text status For example if you enter a text status of At work and are in a meeting until 3 p m the one X Mobile updates your text status to At work in a meeting until 3 p m The one X Mobile also provides calendar information for your contacts For more information see Monitoring the availability of your contacts on page 38 Calendar information is available only if configured by your system administrator Monitoring the availability of your contacts The one X Mobile provides several ways for you to view the availability of your contacts Presence information There are several places within the one X
26. can initiate a call from the call history log on your mobile device or from the device phone book or froma web browser In addition enterprise dialing hides the mobile identity of the caller which allows you to protect your privacy if you are using your personal mobile device for business purposes Use the following procedure to configure enterprise dialing on your mobile device Procedure 1 Select the Home screen and press the Menu key on the mobile device 2 Select Settings 3 Select Enterprise Dialing and press Mode 4 Select one of the following options 30 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Configuring the application e Off no integration e On use integration e Prompt ask which dialer to use each time e Dial plan use the enterprise dial plan When you select Dial Plan you must configure the rules for enterprise dialing The one X Mobile will intercept and route only those calls that match the dial plan rules To configure the rules for enterprise dialing return to the Settings menu Select Dial Plan and press the Menu key on the mobile device Press Add new rule An inactive rule displays CoN O O Press the inactive rule and configure the following options e Active select the checkbox to enable the rule e Prefix enter the prefix for calls that you want one X Mobile to intercept and route e Suffix length select the number of characters that
27. can select using the one X Portal Broadcast This group contains a user named Everyone which you can use when you want to send a broadcast instant message When you send an instant message to Everyone the instant message is sent to all users in the IP Office system External users such as Google Talk contacts do not receive broadcast messages The Contacts screen also indicates whether GPS information is available for a contact If a contact is publishing GPS information a white placemarker displays next to the name of the contact to indicates that geo presence information is available Raymond Chan 9 Press the contact name to initiate communication with that contact When you press the name of a contact a communication screen displays You can use this screen to send an instant message to the contact initiate a call or add the contact to your conference call 14 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface RU amp Gif 2 20pm Raymond Chan Available A toolbar on the communications screen allows you to view additional status information about the contact 2 3 4 aoe a Number Description ch Indicates whether the contact is observing your GPS data Indicates the contact s meeting schedule Indicates whether GPS data is available Indicates whether you are following this contact oo A oO PY Indicates whether this contact
28. ce A toolbar on the communications screen allows you to view additional status information about the contact Number Description 1 Indicates whether the contact is observing your GPS data Indicates the contact s meeting schedule Indicates whether you are following this contact 2 3 Indicates whether GPS data is available 4 5 Indicates whether this contact is on the phone On the Contacts screen you can swipe the contact s name to view options When you swipe the contact s name icons for the following options display e Call e Add to conference e Send instant message The Instant Message screen The Instant Message screen lists the IMs that you have received It displays both read and unread messages When you press the Edit button at the top of the screen a Clear All button displays Press Clear All to delete instant messages that you have read The one X Mobile application stores up to 1 MB of instant messages The number of instant messages that you can store depends on the number of characters that each message contains Depending on the length of the messages the 1 MB limit allows you to store 10 000 messages or more When the storage limit is reached the oldest messages are automatically deleted If you wish to manually delete IMs you can swipe an IM to reveal the delete option When you open an instant message you can press the forward arrow at the top of the screen to view o
29. ch for Avaya one X Mobile Preferred for IP Office and select it Note When you search for the application you will see several options for the Avaya one X Mobile family of products Before you continue with the installation verify that you have selected the correct application 3 Select the Install button 4 Press Ok to accept the permissions for the one X Mobile application Avaya one X Mobile Preferred User Guide January 2012 27 Getting started 5 Sign in to your Google Checkout account if this is the first time downloading from the Android Market 6 In the Android Market application select My apps and select the one X Mobile application 7 Press Install Installing the application on an Apple device About this task Use the following procedure to install the one X Mobile Preferred for IP Office on an Apple device The one X Mobile is supported on devices with iO0S4 or iOS5 operating systems Procedure 1 Open iTunes and select App Store 2 Search for Avaya one X Mobile Preferred for IP Office and select it Note When you search for the application you will see several options for the Avaya one X Mobile family of products Before you continue with the installation verify that you have selected the correct application 3 Select the Free button and then select Install 4 Enter your Apple ID and password and pressOK The one X Mobile icon will appear on the device and show the status of the i
30. e bridge 000 2 eeeseccecceesseeceeeeeesneeeeeesesteeeeeeeenes 36 COMMQUMING eea piece dccnsbtuntaencerecthereheueen 36 c nieren e EE 47 50 UO QUID EE 47 adding participants ccc ren aa 48 MAS GS cc eege eege eege ee 50 CISCONNE CHING E 50 ee alle RE 49 MUTING PartiCIPANTS esseen 49 configuration seri iinn 29 30 32 33 35 connection to IP Office oo ceeeeeeeeeeeeseeeeeeeeaeees 29 enterprise dialing ccc eeeeeseeeeeeeeeteeeeeeeneeeeeeeeaaes 30 QEO PIOSONCE ao ierk ennaa ERNA 33 ele le EE 32 WICQ6L eege aaah 35 D Wal PIA RE 30 enterprise dialing eesesmiicrisreiririieiinina 30 E enable publishing eee eeeeeeeeeteeeeeeeeeeeeeeeenaaeeees 36 enterprise dialing cceceeeeeeeeeeeeeeeeneeeeeeeeeeeeeeeeeeeeenes 30 F FONW le 32 COMITIGUIFNAG sann E a2 G QEO PIOSCNCE oonan ai 33 34 deleting E 34 GPS information sissien nan 33 34 ee EE 34 Avaya one X Mobile Preferred User Guide l installation 2 0 cee ccc cee eeececeeaeeeseeeceeeeseeeeeseeseeeeenaeanes 27 28 Android devices ccceeeccceeesseeceneeeeeceeseetanseeeeees 27 Apple devices 0 eee eeceeeeeeetcteeeeeetteeeeeeetnaeeeeetene 28 instant Message cccccee cece cece cette ee ee eee eeeteeeeeeeeeeeeeeees 45 CIICK tO Calll ooo ccccecccccceeceeeeeeeeeeeeeeeesueaeeeeeeeeseeeeees 45 Instant messages cece cece eee ceeeceeeeeeeeeeeeeeeeeeeeeeeeeees 51 SONCUING VG 51 interface EE 8 13 16 18 20 2
31. er you have logged in to multiple XMPP clients at the same time When you are logged in to multiple XMPP clients instant messages are sent to where the presence indicates the best availability For example if you are logged in to the one X Mobile application and have a presence of Away and you are also logged in to the one X portal with apresence of Available the instant message is sent to the one X Portal The presence setting on any XMPP client must be an accurate reflection of your actual presence at that client Ensure that you log out of clients that you are not using Avaya one X Mobile Preferred User Guide January 2012 51 Using Instant Messaging Selecting a view By default the Instant Message screen displays both read and unread instant messages You can toggle the display between this view and a view that displays unread messages only Procedure 1 Select the Instant Message screen and press the Menu key on the mobile device 2 Select Enable Disable History to view the instant messages that you have read Deleting instant messages Use this procedure to delete instant messages that you have read If you do not delete these messages they are saved until the storage limit is reached The one X Mobile stores up to 1MB of instant messages When the storage limit is reached the oldest messages are automatically deleted Procedure 1 Select the Instant Message screen and press the Menu key on the mobile device
32. essage on page 45 Using the integrated dialer on page 45 Setting your location Before you place a call specify the phone number at which the one X Mobile application can locate you If you try to place a call on the Android client but you have not set your location a wizard displays to guide you through the procedure For iPhone users an error displays telling you the location is not set About this task You can use the location icon in the Status bar to set your location Avaya one X Mobile Preferred User Guide January 2012 43 Making Calls Procedure 1 In the Status bar press the location icon to open a menu 2 Select one of the following locations from the menu e Cell the default setting is the phone number of the mobile device on which the one X Mobile is installed You can change this number if needed e Work this number is set by your system administrator and is not configurable e Home e Custom After you select a location an icon for that location displays in the Status bar 3 If you wish to change the phone number for the selected location long press the icon in the Status bar A menu displays Note The iPhone client will only allow you to set the Custom location number in the client whereas the Android client will allow you to set the Work Home and Custom locations To configure the Cell Work or Home location numbers on the iPhone client you must use one X Portal 4 Select Set phone
33. follow the prefix the options are 0 1 2 or 3 characters e Characters to absorb select the number of characters the options are 0 1 2 3 or 4 characters e Characters to insert enter the number of characters to insert after the prefix e Dial plan mode intercept this option is enabled automatically when you choose Prompt or Dial Plan as the Enterprise Dialing Mode 9 Press the Back button to return to the Dial Plan screen The screen shows that Rule 1 is now active 10 To add another rule press the Menu key on the mobile device and press Add new rule Example Dial plan rules allow you to manipulate the called number before the call is routed through the call server For example some external calls require you to dial 9 before the number You can configure the dial plan so that the prefix 9 is added and the call can be made using enterprise dialing For more information about making calls see Making calls on page 43 Avaya one X Mobile Preferred User Guide January 2012 31 Getting started Configuring follow mode When someone on your Contacts list is unavailable you can use the Follow feature to automatically monitor their availability When you set the Follow feature for a contact the One X Mobile notifies you when the presence status of the contact improves For information about how to follow a contact see Using the Follow feature on page 39 About this task Use the following procedure to configure the
34. ge Procedure 1 On the Contacts page long press the name of the contact whose availability you wish to monitor A menu displays 2 Press Follow A footsteps icon displays next to the name of the contact to indicate that following is enabled You can toggle this menu option when you want to Stop following the contact Viewing calendar information You can view the times at which your contacts have meetings or appointments The one X Mobile displays the schedule for the current day Procedure 1 On the Contacts screen press the name of a contact to open a communication screen for that person 2 Press the Calendar icon The one X Mobile displays a message indicating whether the selected contact has meetings scheduled and if so when they occur Viewing phone status About this task You can view whether a contact is currently on the phone Procedure Choose one of the following methods 40 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Managing status information e On the Contacts screen press the name of a contact to open a communication screen for that person Press the Phone icon The one X Mobile displays a message indicating whether the selected contact is currently on the phone e View the entry for your contact on the Contacts screen If that person is on the phone the presence icon to the left of his or her name is red and a phone icon displays on the right
35. h you want to receive a notification e Instant message e Voicemail e Conference join e Conference leave e Server connection e Location tracking Configuring GPS information When you enable geo presence the one X Mobile application publishes your geographic location to other users when they request it Before you begin To use this feature you must first enable the GPS on your mobile device e On Android devices enable Use GPS Satellites under the device settings menu e On Apple iPhone4 devices navigate to Settings gt Location Services and select On About this task Use the following procedure to enable geo presence and to control the level of detail shared with other users when geo presence is enabled After you have configured these options you can enable or disable geo presence from any screen in the one X Mobile application using the geo presence icon For information about the icon see About the interface on page 8 If you enable geo presence on your Android device it will affect battery life since the GPS consumes additional power The power consumption is not considerable until someone is observing your location When someone is observing your geo presence information the GPS updates provided by your device are more frequent thereby shortening the battery life The level of information that you choose to publish also affect battery life For example when you choose Maximum the battery usage on your mobile device w
36. iew a menu of options e mark as unheard e delete When you mark a message as unheard the message waiting icon is restored in the one X Mobile application Your deskphone will also show this message as unheard and the message waiting indicator will display The Conference screen The Conference screen displays the participants who have dialed into your conference bridge Abanner located at the top of the screen shows the number of participants The phone number or alias of the participant is shown and the screen displays a color coded icon that indicates the participant s presence on the network If the participant is on your contacts list his or her avatar will display External participants have a default avatar as shown below During a conference a blue microphone indicates who is speaking A microphone with a diagonal line through it indicates that the participant is muted 18 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface A OD el 2 31 pm f amp ES o L Conference Available 2 participants in room Press the Menu key on the mobile device to view options for the Conference page The options are e Join conference Use this option to enter a conference e Lock Select this to lock the conference and prevent new participants from joining When you lock a conference a lock icon displays on the conference page e Mute all Long press a participant s na
37. ill be greater because the information is updated more frequently Procedure 1 Press the Geo presence button to view a list of available locations Avaya one X Mobile Preferred User Guide January 2012 33 Getting started 2 Select an appropriate location from the list according to the information below e City displays city and state or province e Neighbourhood displays country city state or province e Street displays street address plus Neighbourhood information e Maximum displays exact location including the nearest street Deleting GPS locations If you have published your geographic location to other one X Mobile users you can delete the information from the devices that have received it For example if you disable geo presence your last published location remains available to any contacts who request it You can delete this information so that when contacts request it the one X Mobile will display a message indicating that no information is available About this task Procedure 1 Select the Home screen and press the Menu key on the mobile device 2 Select Settings and press Delete Locations 3 Select one of the following options e All devices e This device A message displays to confirm that the published information has been deleted Note You can also access the Delete Locations menu by long pressing the Geo presence status button on the Status bar Using the advanced menu The Advanced
38. m Copyright Preventing Toll Fraud Toll fraud is the unauthorized use of your telecommunications system by an unauthorized party for example a person who is not a corporate employee agent subcontractor or is not working on your company s behalf Be aware that there can be a risk of Toll Fraud associated with your system and that if Toll Fraud occurs it can result in substantial additional charges for your telecommunications services Avaya Toll Fraud Intervention If you suspect that you are being victimized by Toll Fraud and you need technical assistance or support call Technical Service Center Toll Fraud Intervention Hotline at 1 800 643 2353 for the United States and Canada For additional support telephone numbers see the Avaya Support Web site http support avaya com Suspected security vulnerabilities with Avaya products should be reported to Avaya by sending mail to securityalerts avaya com Trademarks The trademarks logos and service marks Marks displayed in this site the Documentation and Product s provided by Avaya are the registered or unregistered Marks of Avaya its affiliates or other third parties Users are not permitted to use such Marks without prior written consent from Avaya or such third party which may own the Mark Nothing contained in this site the Documentation and Product s should be construed as granting by implication estoppel or otherwise any license or right in and to
39. me to view options for that participant e Assign alias this option allows you to enter a name instead of the phone number that is displayed by default The application retains the alias that you create for future conferences You can toggle the display between the alias and the participant s phone number Note that only you can see the aliases that you assign e Disconnect disconnect the participant e Mute mute the participant Note If you have concerns about conference capacities or other features note that the conference bridge is hosted by the IP Office and not by the mobile device Avaya one X Mobile Preferred User Guide January 2012 19 About the one X Mobile Preferred for IP Office Apple devices The following sections describe the icons menus and controls available on the one X Mobile application Layout The graphic below shows the layout of the one X Mobile interface on an Apple operating system with the Home screen selected 1 2 3 4 5 Number Description 1 Instant message status 2 Voicemail status 3 Conference status 4 Status bar 5 Navigation bar 20 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface The Navigation bar The Navigation bar allows you to access each of the screens The number of new events such as new voicemail messages or new participants in your conference room is indicated in
40. menu provides logging information and file transfer options that are available for technical support purposes Do not change these settings unless directed to do so by technical support Menu items Description 34 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Enabling the widget Logging Settings This menu provides access to logging information that technical support personnel can use The options available are e Logging level the level of logging information captured e Log limit the file size limit for logs collected The default is 16 MB e XMPP debugging enable or disable additional XMPP debugging e Submit trouble report collect troubleshooting data about the application and submit it to technical support File Transfer Options The following file transfer options are available when you submit information to technical support e WIFI only use WiFi for all file transfers e Pending file transfers view the number of pending file transfers and purge transfers that are pending Enabling the widget On Android operating systems a one X Mobile widget is available that displays on the home page of your device The widget allows you to see the number of new communications you have received For information about how to enable a widget refer to the user guide that came with your mobile device Self administration on the one X portal Use the
41. n For information about enabling geo presence and setting the level of information to publish see Configuring GPS information on page 33 When you view the geo presence of others you can view the location of your contacts on a map and see specific location information You can also place a call to that contact send an instant message or add the contact to a conference directly from the map view When you publish your own geo presence you can see whether a contact has requested your geo presence information Related topics Viewing the geo presence of a contact on page 57 Viewing requests for your geo presence on page 58 Communications options on page 58 Viewing the geo presence of a contact Use the following procedure view the geo presence of your contacts Avaya one X Mobile Preferred User Guide January 2012 57 Managing Geo Presence Information Procedure 1 On the Contacts screen check to see whether the contact is sharing geo presence information If geo presence information is available a placemarker icon displays next to the name of the contact 2 Press the name of a contact to open a communication screen for that person 3 Press the placemarker icon A map displays the location of the contact Press the map to display controls that allow you to zoom in and zoom out 4 To view the address of the current location long press on the placemarker to open a menu and select Show location information
42. n individual contact or message on that screen Avaya one X Mobile Preferred User Guide January 2012 11 About the one X Mobile Preferred for IP Office The Home screen Use the Home screen view a snapshot of your communications In the area below the Status bar the Home screen provides an icon for each type of communication instant messages voicemail and conference calls The icons are updated to display information about new messages or events When you receive a new instant message the message is displayed on the Home screen BHO BING Zu ft Gi ao e Home Available AlCampbell a hope the Rain wasn t too ee bad from the Hurricane this e today at 10 48 25 Incoming voicemail messages are also displayed on the Home screen You can choose to listen to the message as it is being recorded or you can answer the call When you choose to answer the call the call will ring at the location that you have specified as your current location in the one X Mobile application Bgg B 0Ha 2 35 pm tt im steife Home Available OOO ua Incoming voicemail from WILKINSON G Sa B a 12 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com About the interface When another user dials into your conference bridge the Home screen provides a button so that you can join the conference with one click Ongoing conference A 2 The Contacts screen The Contact
43. nstallation Configuring the application You can install the one X Mobile Preferred for IP Office on Android tablets or mobile phones or on an Apple iPhone4 or iPhone4S The procedures in this user guide refer to keys on the mobile device that are used to access the menus in the one X Mobile application The keys on your mobile device can be different than the ones described in this guide You should be familiar with your mobile device user interface and operation and be able to use the on screen keyboard scroll highlight enter text and select items in a list and on screen buttons For more information about how to perform these tasks see the user guide that came with your mobile device 28 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Configuring the application The following sections describes the settings to configure before using the one X Mobile application Related topics Configuring the connection to IP Office on page 29 Configuring enterprise dialing on page 30 Configuring follow mode on page 32 Setting preferences for notifications on page 32 Configuring GPS information on page 33 Deleting GPS locations on page 34 Using the advanced menu on page 34 Configuring the connection to IP Office Before you begin In order to configure the connection between the one X Mobile application and the IP Office server you must first obtain the following information from your sy
44. number 5 Press the text field to display a keyboard and enter the phone number 6 When you have finished entering the phone number press OK Initiating a call from the Contacts list About this task There are two ways to initiate a call from the Contacts list Procedure 1 Press the name of the contact to open a communication screen and then press the phone icon to initiate a call OR 2 Long press aname on the contact list to display a menu of options available for that contact Select Call from the menu This menu also allows you to view the details of a contact by selecting Show details 44 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Making calls Initiating a call from an instant message About this task You can reply to an instant message by calling the contact who sent the instant message Procedure 1 Press the instant message to open a communication screen for that contact 2 Click the phone icon to initiate a call When the one X Mobile places the call the screen briefly displays a message showing the number it is calling Using the integrated dialer About this task The One X Mobile provides an integrated dialer that you can use to place calls to contacts in your personal directory or in your corporate directory This feature requires you to configure rules under the Dial Plan setting Contact your system administrator for more information Procedure
45. on about configuring the Follow feature see Configuring follow mode on page 32 Calendar information You can view calendar information for your contacts The one X Mobile displays the meetings and appointments scheduled for the current day Phone status The one X Mobile allows you to view whether a contact is currently on the phone 38 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Managing status information The following sections describe how to set your presence status and how to use the features of the one X Mobile to monitor the availability of your contacts Related topics Setting your status on page 39 Using the Follow feature on page 39 Viewing calendar information on page 40 Viewing phone status on page 40 Setting your status The Status bar provides an area where you can indicate your presence and set a status message The Status bar is available on all screens in the one X mobile application About this task The status area contains color coded icons to reflect your presence as well as a text field for a status message You can enter a new status message in the text field or re use a recent status message The one X Mobile retains your five most recently used status messages Procedure 1 In the Status bar press the presence area to display a dialog box 2 Press a color icon to select it 3 To change the text status choose one of the following option
46. one X portal to specify the conference bridge number that the one X Mobile application should use for conference calls You can also specify personal and cell phone numbers however these numbers are used with the MyBuddy commands in the one X portal To specify your home cell and mobile numbers in the one X Mobile application see Setting your location on page 43 Avaya one X Mobile Preferred User Guide January 2012 35 Getting started Configuring the conference bridge To set your conference bridge number log into the one X portal and perform the following steps e Select Configure gt Telephony e Enter your personal conference bridge number in the field provided Contact your system administrator for details about the conference bridge number to use Enabling phone status You can select whether your current phone status is available to other users if they request that information When you enable your phone status your contacts can use the one X Mobile application to view whether you are currently on the phone To set the availability of your phone status log into the one X portal and perform the following steps e Select Configure gt Telephony gt IM Presence Select Advertise on call status Enabling calendar information You can select whether your calendar is available to other users if they request that information When you enable your calendar status your contacts can use the one X Mobile application to view whe
47. ptions for the contact who sent the message The options are e Call e Add to Conference The Voicemail screen The Voicemail screen provides visual access to voicemail messages Avaya one X Mobile Preferred User Guide January 2012 25 About the one X Mobile Preferred for IP Office i D omad came y e This Month i D Fred camo e Yo Meter e HR Feieren e o Fred carno The Speaker button at the top of the screen allows you to toggle the phone s speaker on and off Ablue message waiting icon displays next to the name of the caller to indicate that the message is unheard The length of the message and a timestamp are provided on the message envelope The envelope also displays a color coded icon on the left that indicates the real time presence of the caller If the caller is on your contacts list an icon like the one shown is displayed For external callers an icon of a telephone pole is displayed When you press the arrow to open a voicemail message the message begins to play automatically and provides you with the following controls e Call back e Delete Fred carno D 10 13 2011 14 39 00 03 00 Call Back Move The Conference screen The Conference screen displays the participants who have dialed into your conference bridge A banner located at the top of the screen shows the number of participants The phone number or alias of the participant is shown and the screen displays a color coded icon that indicates the
48. red on the Navigation bar The Status bar The Status bar is available on all screens in the one X Mobile interface It contains information about your availability and provides controls for opening a dialpad setting your location and enabling or disabling GPS location information The Status bar also indicates the status of your connection to the IP Office server You can swipe the status bar to view all of the icons The graphic below shoes the layout of the application on an Apple device 1 2 3 4 5 6 7 NEIEN G Number Description 1 Presence status and status message On the left side of the bar a color coded icon indicates your availability A text status displays next to the icon You can use a pre defined status or enter your own For information about setting presence see Managing status information on page 37 2 Geo presence status This icon indicates whether geo presence is enabled or disabled You can also use this icon as a button to enable or disable geo presence When geo presence is enabled the icon is green For information about configuring GPS settings see Configuring GPS information on page 33 3 Connection status Indicates the status of your connection to IP Office e green fully connected e yellow partially connected e red disconnected Press the icon to view information about the connection status Avaya one X Mobile Preferred User Guide January 2012 21 Abo
49. rvers up to the number indicated by Avaya provided that the performance capacity of the Server s does not exceed the performance capacity specified for the Software End User may not re install or operate the Software on Server s with a larger performance capacity without Avaya s prior consent and payment of an upgrade fee Named User License NU End User may i install and use the Software on a single Designated Processor or Server per authorized Named User defined below or ii install and use the Software on a Server so long as only authorized Named Users access and use the Software Named User means a user or device that has been expressly authorized by Avaya to access and use the Software At Avaya s sole discretion a Named User may be without limitation designated by name corporate function e g webmaster or helpdesk an e mail or voice mail account in the name of a person or corporate function or a directory entry in the administrative database utilized by the Software that permits one user to interface with the Software Shrinkwrap License SR Customer may install and use the Software in accordance with the terms and conditions of the applicable license agreements such as shrinkwrap or clickthrough license accompanying or applicable to the Software Shrinkwrap License see Third party Components for more information Copyright Except where expressly stated otherwise no use should
50. s a Press the text field to display the keyboard and enter a status As you type letters the screen displays recent status messages that match those letters press a status message to select it or enter a new status b On Android devices press the microphone button on the keyboard to enter your status using voice recognition When you have finished speaking click OK to confirm that the status is correct c Long press the text field to display the Edit menu You can use the Edit menu to select cut copy and paste text in your status message You can also use this menu to add words to your dictionary Select an option from the Edit menu and then press the text field to display the keyboard and continue editing your status message Using the Follow feature When someone on your Contacts list is unavailable you can use the Follow feature to automatically monitor their availability When you set the Follow feature for a contact the onex Mobile notifies you when the presence status of the contact improves For example you are Avaya one X Mobile Preferred User Guide January 2012 39 Managing Status Information notified when the contact s presence changes from Do Not Disturb to Busy or when it changes from Busy to Available About this task When acontact that you are monitoring becomes more available you receive an update in the notification bar at the top of your screen as well as an instant message to alert you to the chan
51. s screen lists the contacts that are configured by your administrator on the IP Office call server you do not need to populate the list of contacts BHO 6MM 19Pm ft Gi on amp Contacts Available You have 47 contacts A AlCampbell Alicia Liu e Arjun Nair Brian Egan DJ Dale Worley On the contact list the color coded bar to the left of the contact s name indicates the presence status of the contact If the contact has entered a status message it displays below his or her name Avaya one X Mobile Preferred User Guide January 2012 13 About the one X Mobile Preferred for IP Office The checkboxes next to the names of the contacts allow you to select multiple contacts to add to a conference call You can press the checkbox to select a contact or you can press the Menu key on the mobile device and choose one of the following options e Customize view Choose which groups to view and whether to display offline contacts e Select all The application selects all contacts in the list by placing a checkmark in the checkbox e Select groups Choose a group to send a message to There are three groups to choose from System This group includes all users in the IP Office system When you select the System group you are selecting all of the contacts in your list Telephony features such as conference calling are available when you select the System group Personal This group contains a subset of contacts who you
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53. sible for the accuracy of any information statement or content provided on these sites and does not necessarily endorse the products services or information described or offered within them Avaya does not guarantee that these links will work all the time and has no control over the availability of the linked pages Warranty Avaya provides a limited warranty on its Hardware and Software Product s Refer to your sales agreement to establish the terms of the limited warranty In addition Avaya s standard warranty language as well as information regarding support for this Product while under warranty is available to Avaya customers and other parties through the Avaya Support Web site http support avaya com Please note that if you acquired the Product s from an authorized Avaya reseller outside of the United States and Canada the warranty is provided to you by said Avaya reseller and not by Avaya Licenses THE SOFTWARE LICENSE TERMS AVAILABLE ON THE AVAYA WEBSITE HTTP SUPPORT AVAYA COM LICENSEINFO ARE APPLICABLE TO ANYONE WHO DOWNLOADS USES AND OR INSTALLS AVAYA SOFTWARE PURCHASED FROM AVAYA INC ANY AVAYA AFFILIATE OR AN AUTHORIZED AVAYA RESELLER AS APPLICABLE UNDER A COMMERCIAL AGREEMENT WITH AVAYA OR AN AUTHORIZED AVAYA RESELLER UNLESS OTHERWISE AGREED TO BY AVAYA IN WRITING AVAYA DOES NOT EXTEND THIS LICENSE IF THE SOFTWARE WAS OBTAINED FROM ANYONE OTHER THAN AVAYA AN AVAYAAFFILIATE OR AN AVAYA AUTHORIZED
54. stem administrator e the name of the one X Portal server e the port number of the server your username and password these credentials are the same ones that you use to access the one X Portal If you are using an Android device check the advanced WIFI settings on your phone to ensure that the WIFI sleep policy is set to Never Go to Menu gt Settings gt WIFI gt WIFI settings Press Menu and select Advanced If the WIFI sleep policy is set to Never the WIFI will remain connected at all times with an impact on battery life and will not enter sleep mode Otherwise when the WIFI enters sleep mode one X Mobile disconnects from WIFI and establishes a 3G connection if it is available Note The default WIFI sleep policy setting varies depending on the model of your Android device Check your setting before you configure the one X Mobile application If you do not have a data plan for your Android device and your WIFI enters sleep mode after 15 minutes you will lose connection to the one X Portal server Procedure 1 The first time that you launch the one X Mobile application the Settings menu displays automatically Configure the following settings e Press Server Name and enter the host name or IP address of the one X Portal server Press OK Avaya one X Mobile Preferred User Guide January 2012 29 Getting started e Press Server Port and enter a new port number if your system administrator is not
55. suaiaeetniaatsae NER 54 Pou a ee ee 54 RE e E 55 Chapter 8 Managing Geo Presence InformatiOn cccceesseeseeeeeeeeeeeeseeeeeeeeeeeseeeeeees 57 Managing geo presence morma cccscsshte te ccececsasenteaccus chasentnacadasawetvecsderinawtiscedsdiaawtnacededeamwtraddedions 57 Viewing the geo presence Of a COMACE ecceeteece ccc eeeeeeeeeeeaeeeeeeaaaeeeeaaeeeseeaeeeeeeaaaeseeaaaeesseaeeseeeaaes 57 Viewing TEQUESTS TOF your ED PIGS OIG a ciaccconsncedacacccenetiaceretenmtdsaatseanmudaasndeanmeuenanecemmeasaaraeamarnseaqanan 58 Sea EE 58 DICE ciniitinniat ine asinine aan i miniannnaaniattal 61 6 Avaya one X Mobile Preferred User Guide January 2012 Chapter 1 About the one X Mobile Preferred for IP Office About the Avaya one A Mobile Preferred for IP Office The Avaya one X Mobile is an application that allows users of mobile devices to remain connected to the IP Office communications server It is only supported on IP Office release 8 0 and is not supported by earlier releases Designed for a mobile workforce the one X Mobile provides rich unified communications capabilities that help users conduct business while on the move Features provided by the one X Mobile include presence information for the user and for the user s contacts geo location presence and tracking using the on board GPS of the mobile device e instant messaging with contacts defined on the IP Office server as well as with external contacts e vi
56. sual voicemail with the ability to play voicemail messages pick up incoming voicemail messages view the current presence of the voicemail caller and return calls e rich conference controls with click to conference for users entry and exit notifications and the ability to view and manage conference participants e integration with Microsoft Outlook Calendar to provide information about the availability of users e real time notifications of communications arriving on the server such as new voicemail or instant messages changes in the availability of contacts and conference participants dialing into user s conference bridge e support for enterprise dialing and dial plans which allow mobile users to place calls using the corporate telephony system Android devices only Supported platforms The one X Mobile is available for Apple and Android mobile devices It is supported on the following devices e Android OS 4 0 e iPhones with iOS4 and iOS5 Avaya one X Mobile Preferred User Guide January 2012 7 About the one X Mobile Preferred for IP Office About the interface The following sections describe the icons menus and controls available on the one X Mobile application Related topics Android devices on page 8 Apple devices on page 20 Android devices The following sections describe the icons menus and controls available on the one X Mobile application for Android devices Layout The graphic below shows the
57. t e disconnect participants Note If you have concerns about conference capacities or other features note that the conference bridge is hosted by the IP Office and not by the mobile device Related topics Adding conference participants on page 48 Locking and unlocking a conference on page 49 Muting participants on page 49 Assigning aliases on page 50 Disconnecting a participant on page 50 Avaya one X Mobile Preferred User Guide January 2012 47 Managing Conference Calls Adding conference participants You can use your Contacts list to add participants to a conference call You can add individual contacts to a conference call or you can add multiple contacts at once Procedure 1 To invite an individual from your Contacts list to a conference call choose one of the following options a Long press the name of the contact and select Add to conference from the menu that displays b Press the name of the contact to open a communications screen for that contact Press the Add to conference icon 2 To add multiple contacts to a conference call choose one of the following options a Press the Menu key on the mobile device to open a menu for the Contacts page and press Select all on the menu When you press Select all the application selects all contacts in the list by placing a checkmark next to the name of each contact b Press the checkbox next to the name of anyone that you want to add asa par
58. the Marks without the express written permission of Avaya or the applicable third party Avaya is a registered trademark of Avaya Inc All non Avaya trademarks are the property of their respective owners and Linux is a registered trademark of Linus Torvalds Downloading Documentation For the most current versions of Documentation see the Avaya Support Web site http support avaya com Contact Avaya Support Avaya provides a telephone number for you to use to report problems or to ask questions about your Product The support telephone number is 1 800 242 2121 in the United States For additional support telephone numbers see the Avaya Web site http support avaya com Avaya one X Mobile Preferred User Guide January 2012 3 4 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Contents Chapter 1 About the one X Mobile Preferred for IP OffiCe ccccccseeeeeeeeeeeeeeeeeeeeeeees 7 About the Avaya one X Mobile Preferred for IP Oiftce n 7 EEGEN EIERE dr ege ere dE eebe eae anaes 8 aN VIN Net eege ee EE 8 EE gedeelt 20 Ku E a siiis onea ra aa aai 27 de me appie aho DEE 27 Installing the application on an Android device AAA 27 installing the application RENE EE 28 Soner emy Eao ee Lao EE 28 apen EE Me connecion to eelerer Ee EA 29 Conigumg enterprise Jiale eE aaa alana hia N 30 EU le EE 32 SCHEIER DST tor NUUNGANONS isiin atid asennad TNA 32 EE U INVES GFS Moma e
59. ther you have meetings scheduled during the current day at the times at which the meetings occur Select Configure gt Telephony gt IM Presence e Select Advertise calendar status 36 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 3 Managing Status Information Managing status information The Avaya one X Mobile Preferred for IP Office allows you to set information about your own availability and view information about the availability of your contacts It is also capable of integrating with your Microsoft Office Outlook calendar and providing status updates based on your scheduled appointments Your presence and status A user s availability on the network also known as presence is indicated in two ways e by an icon that changes color to reflect the current status of the user e by a text message entered by the user Your presence which you can set on any screen is available to your contacts Each color coded icon has a field where you can enter a text status There are three color coded icons green e yellow e red The one X Mobile displays your presence information as well as the presence of your contacts For information about viewing the presence of your contacts see Monitoring the availability of your contacts on page 38 Integration with your calendar If you use Microsoft Office Outlook or Microsoft Office Outlook Web Access the one X Mobile can use data from your c
60. ticipant in the conference call Agreen checkmark appears next to the name of any selected contacts When you have finished selecting the participants press the Conference button at the bottom of the screen 3 To add external participants to a conference call press the Dialpad icon and perform the following steps a Select a contact listed in the personal directory of your mobile device or dial a phone number b Press the Add to Conference icon on the dialpad Note If you did not join the conference before inviting participants the one X Mobile will display a pop up screen that gives the user the choice to be added or not to be added to the conference once you ve added the first participant 48 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Managing conference calls Locking and unlocking a conference About this task The one X Mobile provides you with the option to lock a conference call that is in progress You can use the lock to when you want to prevent new participants from joining the conference Procedure 1 Press the Menu key on the mobile device to view options for the conference page 2 Select Lock from the menu When you lock a conference the conference screen displays a lock icon to confirm that the call has been successfully locked 3 To unlock the conference press the Menu key on the device and select Unlock The lock icon is removed from the conference page
61. u want to return a call 2 Press the message to open it and check the presence status of the caller 3 Long press the voicemail message to open a menu 4 Select Call Deleting messages Procedure 1 Long press the voicemail message that you wish to delete A menu displays 2 Press Delete Avaya one X Mobile Preferred User Guide January 2012 55 Managing voicemail 56 Avaya one X Mobile Preferred User Guide January 2012 Comments infodev avaya com Chapter 8 Managing Geo Presence Information Managing geo presence information The one X Mobile application can use the on board GPS in a mobile device to provide information about a user s geographical location known as geo presence You can use this feature to view the geo presence of your contacts if they agree to share this information Similarly if you decide to share your geo presence the one X Mobile application can publish your geographic location to other users when they request it When you publish your geographic location to other one X Mobile users the application provides real time information However if real time information is not available for example you are in a location where a satellite signal is not available the one X Mobile uses information stored on the server to provide your last published location To use this feature you and your contacts must enable the GPS on your mobile device and also enable geo presence in the one X Mobile applicatio
62. ut the one X Mobile Preferred for IP Office 4 Join conference 5 Dialpad For information about making calls using the dialpad see Using the integrated dialer on page 45 6 System messages You can also use this icon to email logs or a Problem Report 7 Location icon This icon represents the current location where calls can reach you For more information see Setting your location on page 43 Icons The following icons are used to indicate status and event information on the one X Mobile interface these icons are used on all screens New events such as new voicemail messages or new instant messages are indicated in red e the total number of new events is indicated in the Navigation bar e the total number of events is also indicated on the Home page Menu options and controls On Apple devices use the following methods to access the menu options in the one X Mobile application e Press Press an item to select it Swipe Swipe show options for the screen that you are currently viewing The Home screen Use the Home screen view a snapshot of your communications In the area below the Status bar the Home screen provides an icon for each type of communication instant messages voicemail and conference calls The icons are updated to display information about new messages or events When you receive a new instant message the message is displayed on the Home screen 22

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