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VoxBox & VoxBox Lite User Guide - Comm

1. 201 XX YY XX indicates the event number 00 39 Y indicates the operation to be performed by the unit according to the following options 00 Play the Automated Attendant s Opening Script 01 Leave a message in a designated mailbox 02 Retrieve messages from a designated mailbox 03 Play a specific script 04 Play the busy menu 05 Play the No Answer menu 06 Play the Do Not Disturb menu 07 Disconnect the call 08 Record the conversation 09 Play a specific script and change to 1 language 10 Play a specific script and change to 2 language 11 Play a specific script and change to 3 language 12 Play the Directory Listing DBN 13 Transfer to a mailbox 14 Transfer to an extension 15 Transfer to the operator A destination must be defined for these tasks The destination of these operations is determined through code 202 Voice Mail and Auto Attendant System Installation and Programming Manual 8 3 Programming the In Band DTMF Protocol 8 2 3 8 2 4 8 2 5 Selecting a destination If you have programmed an event to play a script transfer to an extension or a mailbox dial the following command code to define the destination 202 XX YYYY XX indicates the event number 00 39 YYYY indicates the script number an extension number or a mailbox number NOTE Make sure the script message has been recorded if transferring to a script De
2. Voice Mail and Auto Attendant System Installation and Programming Manual 6 38 VMS Programming 6 7 6 7 1 First Digit of Groups This parameter defines the digit that the mailbox groups start with If a mailbox and a group of mailboxes have been defined with the same number the messages will be sent to a mailbox and not to the group Line Monitor Menu default vup Yoicemail Auto attendant management software File Communication Parameters Auto Attendant Voice Mail Line Monitor Statistics Wizard Help A PBX Selection Figure 6 48 Notification Parameters Window sjals gjeje Via the Line Monitor menu you can activate the Line Monitor tool The tool shows online all incoming DTMF signals simultaneously from all ports via the RS 232 cable Activate the Line Monitor gt To activate the line monitor 1 Connect the RS 232 cable one end to the PC and the other end to the Voice Mail 2 Open the Line Monitor window Figure 6 49 3 Click the start button All DTMF signals are ape online Ex Line Display DTMF Start Stop Figure 6 49 Line Monitor Window Voice Mail and Auto Attendant System Installation and Programming Manual 6 39 VMS Programming 6 8 6 8 1 List Statistics Menu I default vup Yoicemail Auto attendant management software Figure 6 50 Statistics Menu The Statistics menu provides the general statistics related
3. Communication Menu Via the Communications menu you can execute the functions Read Parameters Send Parameters Read Recording Send Recording Backup Restore System Init Password and ComPort EET TT oicemail Auto attendant management soltware File Communication Parameters Auto Attendant Voice Mail Line Monitor Statistic NE Read Parameters Send Parameters Read Recording Send Recording Backup Restore System Init Password ComPort Figure 6 11 Communication Menu Read Parameters The Read Parameters function in the Communications menu reads the information from the Voice Mail to PC You can edit this information Read Parameters q x Check connection to unit and press OK to continue Cancel Help Figure 6 12 Read Parameters Window NOTE When reading parameters from the unit the system will not answer any calls Voice Mail and Auto Attendant System Installation and Programming Manual 6 7 VMS Programming 6 3 2 Send Parameters The Send Parameters function in the Communications menu sends the edited information from the PC into the unit Figure 6 13 After clicking OK a screen asking for the administrator password appears Send Parameters E x Check connection to unit and press OK to continue Cancel Help Figure 6 13 Send Parameters Window Password Enter Password E tow Hob _ Figure 6 14 Password Window NOTE Before editi
4. Select product type VM 128 Mbx C vM32Mbx AA BMbx C AA 2Mbx Cancel Help Figure 5 3 Product Type Window Voice Mail and Auto Attendant System Installation and Programming Manual 5 3 Switching to Computer Programming f Jdefault vup Yoicemail Auto attendant management software 3 3 ioj x Eile Communication Parameters Auto Attendant Voice Mail Line Monitor Statistics Wizard Help gje s Device status Device type VoxBox Communication Off Line Voicemail Auto attendant Version 7 00 Management Software For Help press F1 Figure 5 4 Main Screen NOTE To continue to work in Off line mode press Cancel 5 5 1 Communication Setup The communication between the PC and unit needs to be checked initially By default COM Port 1 is used to send data to and receive data from the unit To change this setting 1 Select Communication gt ComPort COM PORT Selection window opens Figure 5 2 2 Select the relevant COM Port and click OK You can now use the VMS to program the unit f vup Yoicemail Utility Program Read Parameters Send Parameters Read Recording Send Recording Backup Restore Im System Init Password Figure 5 5 Communication Menu Voice Mail and Auto Attendant System Installation and Programming Manual 5 4 VMS Programming Chapter 6 VMS Programming 6 1 General This chapter describes all menu item In some cases t
5. 149 150 151 152 153 154 155 156 157 158 System Message Using your keypad please enter the first 3 letters of the person s last name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of your first name For Q press 7 for Z press 9 Using your keypad please enter the first 3 letters of the person s first name For Q press 7 for Z press 9 Your call is being transferred to To join the directory listing please make sure your name is recorded Product version is To try another extension press 1 followed by the extension number To transfer to the operator press 0 To return to the Main Menu press 9 This value has not been set To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To delete press 8 To return to the previous menu press 9 To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To return to the previous menu press 9 Voice Mail and Auto Attendant System Installation and Programming Manual 12 7 Pre installation Appendix 1 Pre installation PLEASE ENSURE YOU FOLLOW THESE INSTRUCTIONS PRIOR TO INSTALLATION ALL VOICEMAIL PROGRAMMING ON THE PBX MUST BE
6. 3 Source Target 1 Dial 2200102 3545 4373 7905 222272 22 1 200 is the programming code to define an In Band DTMF code 02 is the event number assigned by you to the In Band DTMF code Each in the above PBX DTMF code is replaced by 905 is a wild card programming the unit to ignore 5 DTMF characters Source 2 2 2indicates the 3 digit target extension number Indicates the end of the In Band DTMF code Dial 201 0201 201 is the programming code to select an operation 02 is the event number O1 is the unit s operation type that indicates leaving a message in a mailbox Voice Mail and Auto Attendant System Installation and Programming Manual 8 6 Troubleshooting Chapter 9 Troubleshooting 9 1 9 2 General This chapter presents answers to commonly asked questions on operating the unit If problems persist contact your dealer Troubleshooting Guide Symptom Solution Local notification does not work Make sure you have entered the correct notification codes Make sure that local notification is enabled Make sure that line 2 is properly connected between the unit and the PBX Remove all the messages from the mailbox and then send a new message Check unit s DTMF level and length Add a pause between codes For Rings or Sign Rings Notification the first notification can take up to the amount of time defined by Ring Notification Interval Mak
7. 610 Resetting the system to default 654 XXXX XXXX is the system administrator password Listen to the software version number 680 Play a system message 690 Z XXX Z 1 2 or 3 language number XXX system message number Play all system messages 691 Z Z 1 2 or 3 language number System message setting 699 X Y X 1 System message 004 X 2 System message 102 X 3 System message 095 Y 0 Play Y 1 Don t play Y 2 Only when X 3 Play the message to mailboxes without a greeting message Change the system administrator s password 600 Old password New password Warning Do not use the or keys Change the operator s password 601 Old password New password Warning Do not use the or keys Forced reorganization 610 Resetting the system to default 654 XXXX XXXX is the system administrator password Listen to the software version number 680 Play a system message 690 Z XXX Z 1 2 or 3 language number XXX system message number Voice Mail and Auto Attendant System Installation and Programming Manual 10 11 Programming Commands Mailbox Notification Commands Operation Command Set local notification for a range of mailboxes 700 First mailbox Last mailbox X X 0 disabled X 1 LED I X 2 LED 2 X 3
8. Real Virtual Mailboxes The unit supports up to 128 real and virtual mailboxes 32 for VoxBox Lite A real mailbox has a telephone extension whereas a virtual mailbox does not Personalized Mailboxes Mailbox owners can personalize their mailboxes by recording a personal greeting assigning a personal password to the mailbox and setting optional parameters Personal Greeting Mailbox owners can record or change personal greetings at any time from any touch tone telephone Callers first hear the personal greeting of the extension called and then they can leave a message Day and Time Stamp The system administrator can program the unit to indicate the start of each message and the day and time it was recorded Message Deletion Mailbox owners can manually delete messages or the system administrator can program the unit to automatically delete all messages after a specified number of days Message Forwarding Mailbox owners can forward copies of messages to other mailboxes or mailbox groups Mailbox owners can also record an introduction to the forwarded message Message Reply Mailbox owners can reply directly to a message and record a message in the sender s mailbox Pause During Message Retrieval Mailbox owners can pause the playback of the mailbox messages Mailbox password back out key Mailbox owners can be routed to the Main Company Greeting from the System request to enter the mailbox s password Mailbox Gr
9. 0 9 Voice Mail and Auto Attendant System Installation and Programming Manual 7 5 User Operation Instructions 7 4 7 Pager Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner can e Enable disable pager notification e Enter his pager number e Listen to the current pager number by dialing 7 on the user s parameters menu see Paragraph 7 4 Digit Name Description 1 Change Mode Toggles the pager notification state Enable Disable 2 Pager Number Enter the selected pager number for pager notification Codes 0 9 Extension Number A D P and Q can be used 3 Play Back Play back the pager number 9 Return to Previous Return to previous menu user s parameters Menu menu Codes P 1 second pause 1 4 B 6 D 8 7 Q 4 second pause 2 A 5 C 7 Ext No 0 0 9 0 9 CPD Tone 3 7 4 8 Return to Previous Menu 19 7 6 T T The mailbox owner can dial 9 on the user s parameters menu see Paragraph 7 4 to return to the User s main menu see Paragraph 7 2 Send Message The mailbox owner can leave a message in any mailbox or group of mailboxes by dialing 8 on the user s main menu see Paragraph 7 4 Return to Auto Attendant The mailbox owner can dial 9 on the user s main menu see Paragraph 7 2 to return to the auto attendant
10. 532 First Mailbox Last Mailbox Z mailboxes where Z 1 2 or 3 language number Defining a language for a mailbox 533 Mailbox Number Z where Z 1 2 or 3 language number 4 42 Creating Mailbox Groups You can create up to four mailbox groups for distributing messages Each mailbox group can contain up to twenty mailboxes The group numbers are by default 000 001 002 and 003 Group 099 consists of all mailboxes real and virtual You can select a different number for the first digit of the mailbox groups using code 545 Make sure that you select a number that does not interfere with your PBX s numbering plan Voice Mail and Auto Attendant System Installation and Programming Manual 4 12 DTMF Programming NOTE Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 4 5 Mailbox Creation Commands OPERATION COMMAND Adding a mailbox to a group 540 Group Number Mailbox Number Note You must define the mailbox before adding it to a group Changing the number of the first 545 X digit in the mailbox groups where X is the first digit of the mailbox groups Default is 0 Deleting a mailbox from a group 550 Group Number Mailbox Number Resetting a group 560 Group Number Note Resetting a group removes all the mailboxes within that group NOTE You can record a separate greeting message
11. Quick Reference Guide Figure 7 1 displays a quick reference guide for user s operation Voice Mail and Auto Attendant System Installation and Programming Manual 7 6 User Operation Instructions User s Main Retrieve Message Mailbox Parameters Send Message 9 Return to Auto Attendant 0000000 Replay Save Forward Reply Delete Return to Message Previous Menu User s Parameters Menu Record 8 Greeting Play Return to Back Recordi Pelee Previous 2 L Record 8 Name Play Return to Back Record Delete Previous 3 Directory 8 Listing Play Return to Back Change Delete Previous 4 ae O Password Play Return to Back Change Previous menu DND External Notification Change Telephone Play Return to Mode Number Back Previous ai Pager Notification Change Pager Play Return to Mode Number Back Previous menu Return to Previous menu Figure 7 1 Quick Reference Guide Voice Mail and Auto Attendant System Installation and Programming Manual 7 7 Programming the In Band DTMF Protocol Chapter 8 Programming the 8 2 In Band DTMF Protocol General This chapter describes how to program the unit to detect In Band DTMF codes sent by your PBX and to take appropriate action upon detection When the In Band DTMF Protocol feature is programmed the unit waits a defined period of time for an In Band DTMF code after answering a call from the
12. Example 1 120 05 3 123 The unit transfers the call to extension 123 when 3 is dialed during playback of script message 05 Example 2 120 00 1000 The unit transfers the call to hunt group 1000 at the end of script message 00 Voice Mail and Auto Attendant System Installation and Programming Manual 4 19 DTMF Programming 4 4 6 8 4 4 6 9 Dialing a Programmed DTMF String from the Auto Attendant Script Dialing a programmed DTMF string from the Auto Attendant script Command 121 XX B YY t4 Y The DTMF string number 00 19 See also command 381 Transferring the Call to the Operator at the End of the Script Message Transferring the call to the operator at the end of the script message The unit transfers the call in supervised semi supervised or non supervised mode depending on code 350 Command 125 XX Example 125 00 The unit transfers the call to the operator at the end of script message 00 4 4 6 10 Transferring the Call to a Mailbox 4 4 6 11 Transferring the caller to a specific mailbox number The mailbox must be defined and existing Command 130 XX B Mailbox number Example 130 01 5 152 Transfers the call to mailbox 152 when 5 is dialed during playback of script message 01 Disconnecting the Line Disconnects the call at the end of the script message or if the caller dialed the disconnect digit during playback Thi
13. PBX If the unit detects the code within the defined period of time it performs a predefined operation If the unit does not detect the code it plays the Automated Attendant s Opening Greeting After answering a call from your PBX the unit plays the Automated Attendant s Opening Greeting under the following conditions e The DTMF codes received from the PBX do not exactly match the programmed In Band DTMF codes e The specified extension number Target called does not have a valid mailbox e The first DTMF character of the In Band DTMF code was received after the specified period of time e The following DTMF characters were received outside the specified time frame If an In Band DTMF table is empty but incoming DTMF string includes an asterisk sign the system will disconnect immediately You can program In Band DTMF codes for up to ten events by Touch tone telephone Computer running the Voice Mail Maintenance Software VMS Programming the Unit by Telephone The following sections present the command codes used to program the unit to detect and act on In Band DTMF codes sent by your PBX Voice Mail and Auto Attendant System Installation and Programming Manual 8 1 Programming the In Band DTMF Protocol 8 2 1 Defining an In Band DTMF Code for an Event To define an In Band DTMF code for an event dial 200 XX YY YY XX Event number 00 39 YY YY In Band DTMF code sent by th
14. Ring Signs X 4 Rings Disable local notification for all mailboxes 700 Set local notification for one mailbox 701 Mailbox X X 0 disabled X 1 LED 1 X 2 LED 2 X 3 Ring Signs X 4 Rings Permit remote notification for a range of mailboxes 710 First mailbox Last mailbox X X 0 not permitted X 1 permitted Disable remote notification for all mailboxes 710 Permit remote notification for one mailbox 711 Mailbox X X 0 not permitted X 1 permitted Ring Notification Interval 720 XX XX is in minutes 1 99 Ring Notification Duration 730 X X 0 short ring X 1 long ring Maximum no of days to store a message in 740 XX ie ay atem XX Number of days 00 99 Time to wait after off hook for notification 741 X dialing X Time in seconds 0 9 Ring notification Retries 750 XX Activate the LED notification 760 X X 0 for 1 new message X 1 for every new message Adjusting recording length 790 X X 1 9 minutes Voice Mail and Auto Attendant System Installation and Programming Manual 10 12 Programming Commands Refers to PBX codes Each code contains digits 0 9 Flash 1 Flash 2 Pause and Extension Number When entering a code dial 0 for extension 6 for B for pause 7 for C 2 for Flash 1 8 for D 3 for Flash 2 9 for the number of new 4 for messag
15. Voice Mail and Auto Attendant System Installation and Programming Manual VMS Programming List of Scripts to be Read Figure 6 16 List of Scripts to be Read Window 6 3 4 Send Recording Send Recording Figure 6 17 Send Recording Window The Send Recording function in the Communications menu sends the script recordings from the VMS into the unit Voice Mail and Auto Attendant System Installation and Programming Manual 6 10 VMS Programming 6 3 4 1 List of Script Recordings to be Sent The List of Script Recordings button shows a screen in which scripts can be selected After selecting Script Recording numbers from the list and pressing the Add button you need to select the files from the location where they were stored They will have the extension of the Script Recording number e g script 10 script 00 see Figure 6 18 The delete button is used to unselect the chosen script s When a Script Recording needs to be replaced by another Script Recording number e g Script 10 needs to replace the script linked to Script Recording number 4 perform the following steps 1 Select the Script Recording number to be updated 2 Click Add 3 Change the File of Type to All Files 4 5 Click OK The script had been replaced Select the Script Recording that must be used List of Scripts to be Sent p xi Script Recording Script File Name Figure 6 18 List of Scripts
16. get an external line for external notification External access code can be 1 4 digits Message Light Activation Defines if lights up for every message or only after the first new message Ring Notification Duration The amount of time the Voice Mail opens a line and tries to notify the caller of new messages in the ring notification process In the above example 68 is the message light code for a specific PBX P is pause and the X stands for a specific extension Groups of Mailboxes Groups of Mailboxes X 000 001 002 003 099 100 103 102 106 107 109 Add Add Add Add Remove Remove Remove Remove First Digit of Groups p Cancel Help Figure 6 47 Notification Parameters Window The Groups of Mailboxes function in the Voice Mail menu consists of a number of columns in which groups can be created The example screen above contains a number of groups Group List Up to four mailboxes can be defined The mailboxes that are defined within a group can be addressed simultaneously by dialing the group number In order to add a mailbox to a group select the required mailbox from the group of all mailboxes ending with the digits 099 and press on the Add button of the respective group The group 099 is a list of all the mailboxes defined in the system NOTE Each group can contain up to 20 mailboxes excluding the group for all mailboxes
17. new message Default X 1 for every new message 4 44 Programming the Automated Attendant Script Menu The unit supports up to 21 script messages 00 20 for building the Automated Attendant menu The unit also supports another six script messages in three languages 21 26 for the first language 31 36 for the second and 41 46 for the third for Busy menu No Answer menu Do Not Disturb menu and Post Recording menu The opening scripts for each line are selected by command 112 The following numbers are dedicated by default to specific script messages e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Each script message has three parts e Script message number e Recorded announcement e Programming that indicates the action to be taken when a caller dials one digit 0 9 or dials nothing during an announcement 4 4 5 Recording Script Messages Table 4 7 describes how to record script messages Table 4 7 Recording Script Messages Commands COMMAND 100 XX Beep Record 101 XX 102 XX Voice Mail and Auto Attendant System Installation and Programming Manual 4 16 DTMF Programming NOTE XX is script message 00 2
18. 19 VMS Programming 6 4 2 System Parameters System Parameters Figure 6 29 System Parameters Window The System Parameters function in the Parameters menu defines a number of essential system related parameters Max Recording Time In this box the maximum recording time for the user messages script messages mailbox greetings and names are determined Command 790 NOTE Changing this parameter will affect on the operation mode of the Voice Mail Default System Language The Voice Mail supports 3 languages simultaneously Here is where system administrator determines which language out of the 3 inserted in the Voice Mail will be the default language for the system messages Command 118 Auto Gain Control When enabled this adjusts the line volume so incoming calls will be recorded at the same level messages script messages amp mailbox greetings Command 377 Voice Mail and Auto Attendant System Installation and Programming Manual 6 20 VMS Programming Directory Listing This is the Dial By Name feature for the caller in order to locate a mailbox owner from the Auto Attendant using first names or last names can do this Command 011 6 4 3 In Band DTMF Protocol xi Page 1 Page 2 Page 3 Page 4 Event CODE Received from PBX Operation Destination 0 fautoatendant mg P Vf fauoanend HMP 2 f aoaea HMP 3 auto attendant 4 Auto Attendant al S
19. 2 System Description 3 Installation 4 DTMF Programming 5 Programming by Computer 6 VMS Programming 7 User Operating Instructions 8 Programming the In Band Protocol 9 Troubleshooting 10 Programming Commands 11 DTMF Programming Forms 12 System Messages 13 Appendix 1 Pre installation 14 Appendix 2 Installation 15 Appendix 3 FAQ 16 Appendix 4 Testing 17 Appendix 5 Initialisation 18 Appendix 6 VoxBox returns 19 Appendix 7 Contacting us Voice Mail and Auto Attendant System Installation and Programming Manual 1 2 General Description Chapter 2 General Description 2 1 General The Voice Mail and Automated Attendant is a small stand alone multilingual system for organizations of sixteen and sixty four employees VoxBox VoxBox Lite The unit incorporates state of the art technology including DSP flash memory and SMT production Figure 2 1 General View The VoxBox is available with 2 or 4 ports and up to 128 mailboxes It provides up to 10 hours of recording time The VoxBox Lite is available with 2 ports and up to 32 mailboxes It provides up to 5 hours of recording time The unit can be integrated with most types of PBXs through the analog ports or through the RS 232 serial port The system administrator can be programmed by the computer using the Voice Mail System Maintenance Software Utility Program VMS or by touch tone telephone The unit installation is quick and easy Just mo
20. 4 4 6 4 Technicians and System Administrators should program the script messages according to the application End Of Message Timeout Sets the EOM timeout period for each script individually Command 105 XX Y 4 Where XX Script number Y Timeout in seconds Example 105 05 6 The unit sets the EOM timeout to 6 seconds for script message 05 Play Another Script Message Builds submenus by transferring the caller from one script message to another Command 110 XX B YY 14 Example 110 00 3 02 The unit plays script message 02 when 3 is dialed during playback of script message 00 NOTE Make sure to record script message 02 Select Opening Script Selects the opening script message Command 112 XX YY 2 4 XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 Transfer to the Main Company Greeting Transfers the caller to the Main company greeting s menu Used mainly by Busy and No Answer script messages 21 24 for the first language 31 34 for the second language and 41 44 for the third language where the caller is given the option to return to the main menu Command 115 XX B Example 1521 5 The unit plays the opening menu when 5 is dialed during playback of script message 21 Voice Mail and Auto Attendant System Installation and Programming Manual 4 18 DTMF Programming
21. Attendant System Installation and Programming Manual 6 13 VMS Programming 6 3 9 ComPort The ComPort function in the Communications menu enables you to change the communication port number used to enable the communication between the PC and the unit COM Port Selection Figure 6 23 COM Port Selection Window 6 4 Parameters Menu Via the Parameters menu you can execute and configure the functions PBX Parameters System Parameters and In Band DTMF Protocol k default vup oicemail Auto attendant management software Figure 6 24 COM Port Selection Window 6 4 1 PBX Parameters The PBX Parameters function in the Parameters menu consists of a number of tabs which will be detailed separately Voice Mail and Auto Attendant System Installation and Programming Manual 6 14 VMS Programming 6 4 1 1 Extensions PBX Parameters Figure 6 25 PBX Parameters Window Extensions Tab Extension s Size The PBX extension size needs to be defined This refers to the numbering plan of the PBX for example if the extensions in the PBX are from 200 to 299 then the extension size is 3 digits Please note that 2 3 or 4 can be used and the default is 3 Command 300 Fax Extension The fax extension number is entered in this box The Voice Mail will detect the fax tone 1100 Hz and immediately transfer the call to this extension In order to disable this feature leave the box empty Comman
22. Busy condition and Do Not Disturb condition X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition CODE DTMF code sent by the PBX for the Transfer Supervision operation 0 9 A D See page 26 for the proper codes Delete all DTMF condition 221 codes Voice Mail and Auto Attendant System Installation and Programming Manual 4 24 DTMF Programming Delete all DTMF condition 221 codes Delete the DTMF code for a 221 X specmeconciace X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition If you select Call Progress tone supervision the unit detects a busy tone based on the cadence parameters set using code 371 It detects an answer when voice is recognized The unit does not check for Ring Back tone cadences The unit distinguishes between two types of transfers e Transfer to operator e Transfer to the rest of the extensions Table 4 9 explains how to program supervised semi supervised and non supervised transfers to the operator and to the rest of the extensions Table 4 9 Transfer Modes Programming Commands Transfer mode for all extensions 350 X Y where X 1 All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Default 1 Supervised 2 Semi Supervised Y Y 4 4 9 1 Detecting a Busy Extension If the unit detects a busy extension it performs a Recall from Busy and by default plays s
23. By Name allows calls to be transferred to proper extensions based on recorded names and codes of mailbox owners The Directory Listing parameters are set through the commands explained in the following paragraphs Directory Listing Format Changes the format of the directory listing The unit supports two directory listing formats Command 01 X X 0 List according to last name Default X 1 List according to first name Transferring to Directory Listing Transfers the call to the directory listing Command 111 XX B XX Script number Example 111 005 Play the directory listing when 5 is dialed during playback of script message 00 Resetting Script Message Programming to Default Resets a complete script message or only one entry This command does not delete the recorded script message Resetting a complete script message Command 190 XX 4 Example 190 03 Resets script message 03 to its default values Resetting a single entry in a script message Command 190 XX B 4 Example 190 02 5 Resets entry 5 in script message 02 to its default value Voice Mail and Auto Attendant System Installation and Programming Manual 4 23 DTMF Programming Default values e 0 9 If a caller dials a digit that has not been programmed or set to default during playback of a script message the unit plays This entry is not supported and r
24. Gude muisnegmmegeedamondnimnfdmheiaejn e 9 1 10 Programming Gommands Luamummuaninssinsienmsmamnniu su eu 10 1 11 Programming Forms uuumhuanmuuuummiimmivvvejvvjvanneddnn bn 10 1 12 System Messages u vsuua4cqmmmmmsuimaunnnmnmviniiiihnknhindade 10 1 12 1 General EEE 12 1 12 2 System Near 12 1 12 3 NES 12 2 124 Gen 12 3 125 ME 12 3 12 6 General Messages Luuanagmenemmunmemenemenmtj vis 12 4 13 Appendix 1 Pre installation uemmmuunssessinnsm iaisseesnnnennanensn nesentnanad 1 1 Voice Mail and Auto Attendant System Installation and Programming Manual iv Table of Contents 14 15 16 17 18 19 Appendix 2 Installation nnaannnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnen 2 1 Appendix 3 Frequently asked questions nnsvvnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnen 3 1 Appendix 4 TOSUiinG wvseccccccnisceseiesaseciuecececsvesarecsearenecieerneriineseenucwessnninuerenesews 4 1 Appendix 5 In NASA OM Luse spekemat knele hd 5 1 Appendix 6 VOXBOX refurnsuuiuaasusunammnemnmnnnmennjiivdiddnve 6 1 Appendix 7 Contacting US te crinisicn cninaiian vata dencatwnsasuninecinvetandannsinucescnineduaneiaay 7 1 Voice Mail and Auto Attendant System Installation and Programming Manual Table of Contents List of Figures Fig re 2 1 General VIER Lunden kseaniduen 2 1 Figure 2 2 VoxBox Unit Upgrading uavauemmnndeninejeiiidnddjesidnddnsdek ee 2 8 Figure 2 3 Unit With Cover Removed rnnnnnnnn
25. HH MM where HH hour 00 23 MM minutes 00 59 Example 420 15 25 stands for 3 25 p m Setting the date 430 DD MM YY where DD date of the month 01 31 MM month 01 12 YY year 00 99 Example 430 15 03 97 March 15 1997 Note 00 represents Year 2000 The day of the week is automatically calculated by the system based on the entered date Listening to the system time 440 The system announces the date and time 4 3 3 Programming the Operational Modes The unit can operate in Day Night Break or Holiday mode If the unit is in the Auto mode it automatically changes modes according to programmed schedules NOTE Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Voice Mail and Auto Attendant System Installation and Programming Manual 4 8 DTMF Programming Table 4 3 Operational Modes Commands Operation Selecting an Operational Mode Selecting time stamp format Used by English and Chinese languages only Setting the Working Time for Auto mode only Setting the Breaks Time for Auto mode only Command 400 X where X stands for the operational mode Day mode 0 default mode Night mode I Holiday mode 2 Auto mode 3 Break mode 4 410 X where X 0 means the time stamp is in 12 hour format default X I means the time stamp is in 24 hour format 450 D hh mm
26. Installation and Programming Manual 7 3 User Operation Instructions 7 4 3 Directory Listing The mailbox owner can set the directory listing parameters by dialing 3 on the user s parameters menu see Paragraph 7 4 The unit then plays the Directory Listing menu Digit Name Description 1 Play Back Play current directory listing code 2 Change Change directory listing code 8 Delete Delete Directory listing code 9 Return to Previous Return to previous menu user s parameters Menu menu 7 4 4 Change Password A mailbox password consists of four digits The default password is 1234 To disable the password enter 0000 The mailbox owner can change his password by dialing 4 on the user s parameters menu see Paragraph 7 4 dialing 2 for the change password option and then dialing the new password Use digits 0 9 only when entering a password The System Administrator can reset the mailbox password to the default password by using code 570 or using the VMS Digit Name Description 1 Play Back Play the current password 2 Change Change existing password 9 Return to Previous Return to previous menu User s parameters Menu menu 7 4 5 Do Not Disturb DND The mailbox owner can dial 5 on the user s parameters menu see Paragraph 7 4 to change to the Do Not Disturb mode The unit announces the selected mode every time the mail
27. List of Messages Window rrrannnvrnnnnvnnvrnnnnnnnnvrnnnrrnnvrrnnnrrnnvrnnerennvnnne 6 39 Figure 6 52 Wizard EE EE REE 6 40 Figure 6 53 Wizard VEN Lae artagebterkatedanednnsnne 6 40 Voice Mail and Auto Attendant System Installation and Programming Manual vii Table of Contents Figure 6 54 Help Menu rrrnnnnnnvnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 6 41 Figure 6 55 Help Topics Window rrrnnnnnnnnvvvnnnnnnrnnnnnnnnnnennnnnnnnnnnnnnnnnnennnnnnennne 6 41 Figure 7 1 Quick Reference Guide rnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 7 7 viii Voice Mail and Auto Attendant System Installation and Programming Manual Table of Contents List of Tables Table 4 1 PBX Parameter Commands uunnnnnnnnnnvrnnnnnnnnnnvnnnnnvrnnnnnnnnnnnrnnnnnvrnnnnene 4 3 Table 4 2 Time and Date Commands ennnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnee 4 8 Table 4 3 Operational Modes Commands rrnnnnnvvrrrnnnnnnnnvnnnnnrrrnnnnnnnnnnrnnnnnrrnnnnnn 4 9 Table 4 4 Mailbox Creation Commands eurnrnrnnnnnvrrnnnnnnnnnnnnnnnnnrrrnnnnnnnnrnrnnnnnnnn 4 12 Table 4 5 Mailbox Creation Commands wxxxxrrnnnnnvrrrnnnnnnnnnvrnnnnnrrrrnnenenrnrrrnnnnnnn 4 13 Table 4 6 Program Notification for Mailboxes Commands rrrrvnnnnnnnnnnnnnnvrnnnnnne 4 15 Table 4 7 Recording Script Messages Commands rrrvnnnnnnnnnnnnnnvrrrnnnnnnnnrrnnnnnnnn 4 16 Tab
28. March 061 Of April 062 Of May 063 Of June 048 049 050 051 052 053 054 055 056 057 064 065 066 067 068 069 Twelfth Thirteenth Fourteenth Fifteenth Sixteenth Seventeenth Eighteenth Nineteenth Twentieth Thirtieth Of July Of August Of September Of October Of November Of December Voice Mail and Auto Attendant System Installation and Programming Manual 12 3 System Messages 12 6 General Messages No 070 071 072 073 074 075 076 077 078 079 080 081 082 083 084 085 086 087 088 089 090 091 092 093 094 095 System Message and You have New messages New message messages To retrieve messages press 1 To change mailbox settings press 2 To send a message press 8 To return to the main menu press 9 You have no messages Message saved Please hold To skip this message press 1 To replay press 2 To save press 3 To forward press 4 To reply to message sender press 5 To delete press 8 To return to the previous menu press 9 Message saved Message deleted Please enter a new four digit password To delete skipped messages press 8 To save all messages press 9 yesterday today Please enter your mailbox number Invalid mailbox Please try again Incorrect password Please try again Please record your greeting after the tone Press the hash key when you have finished Please record your name after the t
29. Mode Auto On On Off On System Error Off Flashing Off Off System Error Flashing Flashing Flashing Flashing System Error Flashing Flashing Flashing Off Automatic Self Test On On On On Please contact your local dealer Voice Mail and Auto Attendant System Installation and Programming Manual 2 10 General Description Technical Specifications The technical specifications of the unit are as follows DC Power Supply Line Voltage DC Leakage Current On hook Insulation Resistance between Line Terminal and the Ground Ring Capacitor On hook Impedance Ring Detect DC Resistance off hook Impedance off hook Imbalance Ratio Return Loss Current during Break DTMF Transmission Frequency Tolerance Frequency Level High Group Frequency Level Low Group Inter digit Pause in Tone Dialing Fax CNG Tone Detection 9VDC 800mA 24 to 72VDC gt 10uA 0 to 100VDC gt SMQ 100 to 200VDC gt 30KQ 500 VAC 50Hz gt 20KQ 100 VAC 25Hz gt 100KQ 0 47uF 10 50VDC 40 VAC 25Hz gt 30009 27 to 100VAC 16 to 60Hz 24 to 66VDC 20 to 100mA 100 to 350Q 300 to 3400Hz 500 to 700Q 300 to 3400Hz gt 46dB 300 to 3400Hz gt 18dB lt 700uA 1 5 6 to 8 dBm 8 to 10 dBm 70 to 80ms 1100Hz 38Hz Voice Mail and Auto Attendant System Installation and Programming Manual 2 11 Installation Chapter 3 Installation 3 1 General The unit is delivered completely assembled It is designed for mount
30. PBX The system administrator can integrate the unit with the PBX through In Band DTMF Protocol integration using DTMF strings This type of integration is achieved by setting up the communication parameters on the PBX and the units including answering a call transfer recall from busy recall from no answer the notification parameters and more Out band integration through a serial port RS 232 applying the PBX parameters to the unit This type of integration must be developed separately for each type of PBX e Loop Current Disconnection Some PBXs have the capability which enables them to notify the unit through the line interface when a call is terminated When the Voice Mail detects this situation the line is disconnected and the unit is then ready to receive another call Voice Mail and Auto Attendant System Installation and Programming Manual 2 2 General Description 2 1 2 Message Notification The unit automatically notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local to a PBX extension or remote to a telephone at a remote location a cellular telephone or a pager Security Passwords The unit supports three types of passwords System Administrator 4 8 digits password Gives access to all data stored in the unit Operator 4 digits password Gives access to the operating modes of the system The available operating m
31. Programming Transfer to a Mailbox This is the option for the caller to dial the required mailbox by pressing the digit and the call will then be directly transferred to the mailbox and the personal greeting played Command 130 Direct Call to an Extension The Voice Mail allows the caller to dial the required extension independently The extension number must be defined as a legal extension in the PBX Parameters Command 170 Direct Call to a Mailbox The Voice Mail allows the caller to dial the required mailbox independently Command 175 Leave a Message The option here is to leave a message in a specific mailbox from the Auto Attendant After pressing on the relevant DTMF the Voice Mail will ask for the mailbox number Command 150 Retrieve Messages This is the DTMF key for the retrieving message process After dialing this DTMF the Voice Mail will request the required mail box number and password and thereafter the retrieve message process begins Command 160 Disconnect Simply disconnects without any announcement Command 140 Disconnect with Message This is what s known as a polite disconnect the Voice Mail says thank you and good bye before disconnecting Command 140 Dial a String In this case you need to enter the String number from the Dial a String table This is a Free DTMF string dialing call in a blind transfer to perform special
32. can be recorded for each mailbox group 4 4 3 Notification The unit notifies the mailbox owner of new messages in different ways according to the system configuration Notification may be local or remote NOTE Notification is always done on the second line 4 4 3 1 Local Notification For local notification you can select one of the following options e None The notification feature is disabled e Message Light On 1 The unit signals the PBX that a mailbox has received a message The PBX then turns on the message light of the telephone extension If the Message Light Off code is programmed the code is transferred to the PBX after the mailbox owner retrieves all his new messages e Some PBXs do not support the Message Light Off code Instead they turn the message light off when the mailbox owner presses the message button on his proprietary telephone set and the unit starts playing the messages see Table 4 1 e Message Light On 2 Same as Message Light On 1 but used only for PBXs that have two different codes for different telephones or for special tone notification see Table 4 1 Voice Mail and Auto Attendant System Installation and Programming Manual 4 13 DTMF Programming 4 4 3 2 The system administrator can set the notification method to one of two states code 760 e Notification on first new message e Notification on every new message e Sign Rings The unit rings the notified extension number These Sign
33. in the third language Do Not Disturb Using the user menu a mailbox owner can activate the Do Not Disturb mode When a caller dials a Do Not Disturb extension the unit plays system message 121 and does not transfer the call to the extension The System Administrator can replace this message with script message 25 in the first language script message 35 in the second language and script message 45 in the third language Additional Features Changing Passwords The unit uses three types of passwords e System Administrator s password e Operator s password e Mailbox owner s password A password always contains four digits 0 9 The default for all three types of passwords is 1234 Changing the System Administrator s Password The System Administrator can change his password by dialing code 900 to enter the programming mode dialing the current password and then dialing 600 Old Password New Password The system administrator password must be between 4 and 8 digits long NOTE Do not use spaces letters and keys The System Administrator s password cannot be disabled Voice Mail and Auto Attendant System Installation and Programming Manual 4 26 DTMF Programming 4 5 1 2 Changing the Operator s Password The System Administrator can change the operator s password by dialing code 900 to enter the programming mode dialing the System Administrator s password and then dialing 6
34. made code 750 The mailbox owner must obtain permission from the System Administrator to enable remote notification The System Administrator must use code 710 or 711 to grant permission The remote notification activation time can be programmed so the administrator can decide on the daylights hours for the external notification to be activated The time span of this service is programmed using code 490 When permission has been granted and the mailbox owner enables remote notification the unit first dials the external access digits programmed using code 340 and then dials the mailbox owner s remote telephone or pager number NOTE Make sure that you enter the remote telephone or pager number before enabling remote notification Notification is always done on the second line Voice Mail and Auto Attendant System Installation and Programming Manual 4 14 DTMF Programming 4 4 3 3 Setting Notification for Mailboxes NOTE Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Virtual mailboxes do not have extensions and may not be configured for internal notification Table 4 6 Program Notification for Mailboxes Commands COMMAND 700 First Mailbox Last Mailbox X where X 0 notification is disabled X 1 Message Light On 1 is selected X 2 Message Light On 2 is selected X 3 Sign Rings is selected X 4 Rings i
35. menu you can configure the Script Menus and Scheduling table 6 5 1 Script Menu The Script Menu function in the Auto Attendant menu consists of a number of screens which will be shown separately A number of screens contain example information 6 5 1 1 Script Programming x Script Programming Dial a String Script Opening Script Recording Script Status Script No foo PREV NEXT Day Opening Default DTMF Type of Operation Direct Callto anExtension x Transfer to a Script Messae x TransfertoanExtension Transfer to an Extension Retrieve Messases x Transfer to the Operator EOM Timeout bs sec 0 sn O A A wo N O m z 11771774377 Cancel Help Figure 6 32 Script Menu Window Script Programming Tab i In this screen you can define the operation for each DTMF and a view wide array of choices Voice Mail and Auto Attendant System Installation and Programming Manual 6 22 VMS Programming Script Number In the box you define the Script number which has to be edited EOM End of Message this is operation what will be done at the end of the message EOM Time Out this is the amount of time before EOM operation will be done Type of Operation The Type of Operation provides a drop down menu from which a number of options can be chosen The choices are No entry Transfer to a Script Message Transfer to a Script Message 1st Language Transfer to a
36. night greeting script is recorded Symptom What happens when a mailbox and mailbox group have the same extension number Solution Messages are sent to the mailbox In general mailboxes have higher priority than mailbox groups Symptom DTMFs dialed by the unit are not recognized by the PBX Solution Change the amplitude and the ON and OFF levels of DTMFs dialed by unit 3797371 Symptom How can the password of the mailbox be reset to its default 1234 Solution Use command 570 or press The Reset button in the VMS Symptom How can I find out how much memory is supported by my Voice Mail Solution Use statistics option in VMS Voice Mail and Auto Attendant System Installation and Programming Manual 9 2 Troubleshooting Symptom Solution Pager Notification does not work Make sure you have selected the correct External Access Code Make sure you did not add the External Access Code to the pager number Make sure pager notification is allowed and enabled Make sure the pager number is entered correctly Make sure your pager company provides a 1400 Hz tone if is used If your provider does not support 1400 Hz tone SIT tone use enough pauses to by pass the sent tone The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum number of retries has not been reached Symptom Soluti
37. now There is a limit to the amount of messages any mailbox can hold Check with your supplier which version you have and what the message limit is Every time I call the VoxBox it plays the main script 00 I want the VoxBox to treat different types of calls differently How do I set up the VoxBox to do this You need to check the programming of the In Band DTMF Protocols We highly recommend the use of Digit Analyzers which you can use to match digits received from the phone system with the Codes set up in the VMS Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 3 1 Testing Appendix 4 Testing IF YOU ARE EXPERIENCING PROBLEMS PLEASE FOLLOW THE FOLLOWING TESTING PROCEDURES 1 Connect VoxBox to power supply does the normal LED light sequence occur finishing with either the Day Night Holiday or Auto light remaining on If no then re initialize the box 2 Connect VoxBox to analogue port line dial VoxBox does it answer and play script00 If no then re initialize the box 3 Connect serial link and read from box set up 2 options on script00 to leave a message and retrieve messages send to box 4 Dial VoxBox and leave a message in an existing mailbox return to the main script and retrieve that message successful If no then re initialize the box 5 Box successfully tested If a problem is experienced at any stage re initialize the box 6 Ifthe problem still persist
38. the remote notification status and enter a desired external telephone or pager number If remote notification is allowed and enabled and a message is recorded the Voice Mail dials the remote telephone number to notify the mailbox owner of new messages After the mailbox owner enters the correct password the unit plays the recorded message When a remote pager is used the Voice Mail dials the number to notify the mailbox owner to call back and to check his her mailbox No recorded message is played The Voice Mail stops sending ring notification after the mailbox owner has retrieved all messages or the defined number of notification retries has been exceeded Command 710 711 Voice Mail and Auto Attendant System Installation and Programming Manual 6 35 VMS Programming 6 6 1 2 Parameters List of Mailboxes Figure 6 45 List of Mailboxes Window Parameters Tab Key to Retrieve Messages during Mailbox Greeting This is the key that will be pressed during a personal greeting to enter to the mailbox menu for retrieve messages i e if you want to retrieve a message from your mobile dial your extension and when your personal greeting is played press the defined key and the Voice Mail will then ask for password before playing the messages Maximum Number of Days to Store Messages This parameter defines the number of days that messages are stored in a mailbox After reaching the defined message limit the messages are
39. to the unit and a List of Messages and Statistics per mailbox General NOTE Each group can contain up to 20 mailboxes excluding the group for all mailboxes To receive the most accurate information perform Communication gt Read Parameters before opening the General Statistics of Messages Figure 6 51 List of Messages Window After reading the parameters the above screen will contain the available list of mailboxes When clicking on a specific mailbox the following information will be displayed e All messages for that specific mailbox e Date per message e Time per message e Length per message e Status per message e Total length of new messages e Total length of saved messages e Total number of new messages e Total number of saved messages Voice Mail and Auto Attendant System Installation and Programming Manual 6 40 VMS Programming e Total number of messages 6 9 Wizard Menu l Auto attendant management software Wizard slez assemnen s Figure 6 52 Wizard Menu Selecting Wizard Start will activate the Wizard which will to guide you step by step through the integration process Figure 6 53 Wizard Window Voice Mail and Auto Attendant System Installation and Programming Manual 6 41 VMS Programming 6 10 Help Menu Figure 6 54 Help Menu The Help Topics function in the Help menu will provide you a list of topics for which help is available stop a
40. 01 Old Password New Password Operator s password must be 4 digits long NOTE Do not use spaces letters and keys To disable the operator s password enter 0000 4 5 1 3 Resetting the Mailbox Password 4 5 2 4 5 3 The System Administrator can reset a mailbox password to its default 1234 by dialing code 900 to enter the programming mode dialing the System Administrator s password and then dialing 570 XXXX Where XXXX is the mailbox number The mailbox owner can change the mailbox password Activate Flash Memory Force Reorganize The Flash memory reorganize option automatically reorganizes and optimizes the data stored in the unit The system administrator can activate the Flash memory Force Reorganize option by calling the unit and during the opening greeting dialing 9000 Password 610 NOTE This option cannot be deactivated and should be activated by a certified technician only Changing to from Day Light Saving Time The operator can change to from Day Light Saving time by calling the unit and during the opening greeting dialing T e ON GN XXXX the operator s password This password can be disabled Y 0 reduces the time by one hour Y 1 increases the time by one hour Voice Mail and Auto Attendant System Installation and Programming Manual 4 27 DTMF Programming 4 5 4 4 5 5 4 5 6 Changing the Operational Mode The operator can
41. 0870 2020 24 7 E mail support oak co uk Website www oak co uk If you require any Technical Support for the VoxBox please visit our website at http www oak co uk call our Customer Service Department on 0870 2020 24 7 or e mail support oak co uk Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 7 1
42. 4 4 6 5 Transfer to a Script Message and Change the Language Changes the system language and plays another script message The unit supports up to three system languages simultaneously factory loaded Command 117 XX B YY Z2 4 XX The current script message B The digit dialed by the caller during playback of script message XX YY The destination script message Z The system language digit 1 2 or 3 Example 117007013 The unit changes to the third language and plays script message 01 when 7 is dialed during playback of script message 00 NOTE Make sure that script message 0 has been recorded in the appropriate language 4 4 6 6 Select the Default Language The unit can support up to three languages The default language is the language the unit automatically uses if no other language has been selected To change the default language dial 900 and the administrator password to enter the programming mode then dial Command 1184 Z 4 Z 1 is the first language default Z 2 is the second language Z 3 is the third language NOTE The available languages are listed on the bottom panel of the unit 4 4 6 7 Transfer the Call to an Extension Transfers the caller to an extension or department hunt group The designated extension number may contain up to 4 digits and does not have to be in the range of legal extensions Command 120 XX B extension number
43. 4 5 4 Changing the Operational Mode rrrrnnnnnnnnnnnnnvrnnnnnnnnrrrnnnnnnn 4 28 4 5 5 Playing a System Message ceceeeeeeeeeeeeeeeeneeeeeeeeeeeeees 4 28 4 5 6 Playing All System Messages ccccceeeeeeeeeeeeeeeeeeeeeeeeeeees 4 28 4 5 7 System Message Setting mrrrrrrnnnnnrvvvnnnnnnnnnnrnnnennnnnnnnrnnnnnnn 4 29 4 5 8 Listening to the Software Version Number ccccccceeees 4 29 4 5 9 Resetting the System mnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnn 4 29 4 5 10 Adjusting Recording Length rnnnnnnnnnnnnnnnnnnnnrnnnnnnnnnnnnrnnnnnnn 4 29 5 Switching to Computer Programming rrnnnnnnnvvvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 5 1 De MG 5 EE EE A E EaR 5 1 5 2 Connecting the Unit to the Computer oonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 5 1 5 3 System Requirements rnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnennne 5 2 5 4 Installing the VMS susssssssspnnsonadgsanmbodmitsnsgeantesmuumaneted 5 2 5 5 Starting VMS ss 5 3 5 5 1 Communication Setup seseesseeeeenneereeeeeeeetrnnnrrreererrtnnnnnneeeeee 5 4 6 VMS Programming osiin aana aea aaae aaa aaiae 6 1 Gls General aitei ea a a aaa 6 1 6 2 File MU ersinnen ian a ai ian aa 6 1 or Je 6 1 ES TT 6 2 6 2 3 SAVE Nese a RAEES aE eames 6 2 6 2 4 Open Dei ua 6 2 6 2 5 Print Settings Menu eennnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnn 6 3 525 Fl svare
44. 4 hour format Example 1 490 09 00 20 00 The will activate the External Notification between 9 a m to 8 p m Voice Mail and Auto Attendant System Installation and Programming Manual 4 10 DTMF Programming 4 4 4 4 1 Programming the Unit Creating Mailboxes You can define up to 128 for VoxBox or 32 for VoxBox Lite mailboxes The numbers of the mailbox and its extension are identical Make sure that the number of digits in the mailbox number conforms to the number of digits in an extension 300 You can select one of the languages supported by the unit for each mailbox After selecting a language the unit performs the following e Plays all menus in the selected language e Plays all system messages e g time stamp and error messages in the selected language e If ring or remote notification is enabled the mailbox owner is notified in the selected language A virtual mailbox can also be created for users who do not have extensions When a caller dials a virtual mailbox number on the Automated Attendant menu the call is immediately transferred to the Do Not Disturb menu and the caller is given the option to leave a message You may use the external notification features for the virtual mailboxes Do not select internal notification because virtual mailboxes do not have extensions You can assign a mailbox for announcing messages without the ability to record incoming messages This mailbox is called an
45. 6 31 36 and 41 46 4 4 6 Programming Script Messages You can program each script message separately The programming command format for script messages IS Command Code XX B YY Where Command Code defines the action that should be taken when B is pressed during playback of script message XX XX a script message number B the digit dialed by the caller during playback of script message XX or at the end of the message B can be 0 9 or for end of message YY the destination which can be an extension mailbox or another script message NOTE Do not define the Operator ID digit on script messages The command codes used to build the Automated Attendant Script Menu are presented on the following pages You can program one of the following actions for each script message e Play another script message e Return to the opening menu e Play another script message and change the language e Transfer the call to an extension e Transfer the call to the operator e Transfer the call to a mailbox e Disconnect the line e Leave a message in a mailbox e Retrieve messages from a mailbox e Direct dial to an extension e Transfer a call directly to a mailbox e Dial a free DTMF string e Place a call on hold e Blind Transfer to the busy extension e Play the directory listing Voice Mail and Auto Attendant System Installation and Programming Manual 4 17 DTMF Programming 4 4 6 1 4 4 6 2 4 4 6 3
46. Announcer mailbox All mailboxes can be changed from a regular mailbox to an announcer mailbox and vice versa at any time NOTE Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Voice Mail and Auto Attendant System Installation and Programming Manual 4 11 DTMF Programming Table 4 4 Mailbox Creation Commands Creating a range of mailboxes 500 First Mailbox Last Mailbox Creating one mailbox 501 Mailbox Number Selecting an announcer mailbox 502 XXXX Y where XXXX existing mailbox number Y 0 Regular mailbox default Y 1 Announcer mailbox Deleting a mailbox 510 Mailbox Number Make sure to remove any transfer to the mailbox from the Automated Attendant scripts before deleting the mailbox Creating a range of virtual 520 First Mailbox Last Mailbox mailboxes Creating one virtual mailbox 521 Mailbox Number Defining whether to play or skip 530 First Mailbox Last Mailbox B the time and date stamp during where message playback for a range of B 0 Play the date and time stamp default mailboxes B 1 Skip the date and time stamp Defining whether to play or skip 531 Mailbox Number B the time and date stamp during where message playback for one mailbox B 0 Play the date and time stamp default B 1 Skip the date and time stamp Defining a language for a range of
47. BX Support 204 X where X 0 support disabled X 1 support enabled Define the time to wait for the first DTMF character in the In Band DTMF code 210 XXXX XXXX 0000 9980 in steps of 20 ms Define the time to wait between receipt of each DTMF character in the In Band DTMF code 211 XXX XXX 000 980 in steps of 20 ms Voice Mail and Auto Attendant System Installation and Programming Manual 10 4 Programming Commands In Band DTMF Programming Commands Operation Command Define Transfer Supervision Type 220 X X 0 Use Call Progress Tones X 1 Use DTMF codes Define the DTMF code for the Answer Busy and DND conditions 221 X Code X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition Code DTMF code sent by the PBX for the Transfer Supervision operation Delete the DTMF code for a specific condition 221 X X 1 Answer condition X 2 Busy condition X 3 Do Not Disturb condition Delete the DTMF code for all conditions 221 PBX Parameters Operation Command No of digits in extension 300 X Cut off time for continuous call progress tone 301 X detection X cut off time in seconds 0 9 Default 6 sec No of rings before the line is answered 310 line number number of rings Time to wait for No Answer 311 XX PBX legal extensions 320 Y F
48. COMPLETED BEFORE CONTINUING Power up the VoxBox Attach Analogue phone cable to the phone system and the box Ring box and await answer On answer dial 900 1234 654 1234 to initialise box If the unit is not answering you will need to use the initialization command through the VMS software Turn to page 6 13 Ge a NB You will need the Initialisation file This can be downloaded from www oak co uk ONLY THEN SHOULD YOU ATTACH THE PROGRAMMING CABLE AND START PROGRAMMING WITH THE VMS SOFTWARE PROVIDED Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 1 1 Installation Appendix 2 Installation INSTALLATION PROCEDURES FOR VOXBOX l 2 HOA yo eoo 9 10 11 12 13 14 15 16 Connect VoxBox to voicemail ports page 3 1 Load the relevant PBX VMS file and check PBX Parameters see page 6 4 and page 6 13 of User Guide to ensure correct integration between the VoxBox and the PBX Set the VoxBox s real time clock see page 4 8 Set the system schedule see page 6 27 Create mailboxes see page 6 33 Define a notification type for each mailbox see page 6 35 Define notification parameters i e message light on and message light off and interval between ring notification on page 6 37 Record see page 4 16 and program see page 6 21 script menus for the Automated Attendant Make sure you define the mailboxes before building Automated Attendant script
49. Off Time is To listen to your password press 1 To edit press 2 To return to the previous menu dial 9 Message was received For Pager notification press 1 To enter the pager number press 2 To listen to the pager number press 3 To return to the previous menu press 9 Pager notification is disabled Pager notification is enabled Please enter your pager number Press the hash key when you have finished saved messages saved message That mailbox is currently unavailable Storage space is nearing capacity For press To return to the previous list press 7 For additional listings press 8 To enter another name press 0 To return to the main menu press 9 No directory listing is available To record your greeting press 1 To record your name press 2 To access directory listing options press 3 To change your password press 4 To change the Do Not Disturb mode press 5 To change external notification press 6 To change pager notification press 7 To return to the previous menu press 9 To listen to your directory listing press 1 To enter your directory listing press 2 To delete your directory listing press 8 To return to the previous menu press 9 Operation successful Using your keypad please enter the first 3 letters of your last name For Q press 7 for Z press 9 Voice Mail and Auto Attendant System Installation and Programming Manual 12 6 System Messages 148
50. PBX applications See the next table The example screen in Figure 6 32 shows that we added the reactions to the DTMF numbers 1 2 3 4 9 and EOM For the numbers 2 3 and 4 we also added the destination Dial a string feature required to use Hook flash code for to transfer a call Voice Mail and Auto Attendant System Installation and Programming Manual 6 24 VMS Programming 6 5 1 2 Dial a String Script Menu E i Figure 6 33 Script Menu Window Dial a String Tab In this screen you have to make definitions for the 20 DTMF strings to dial A string can be up to 20 digit including A D 0 9 ff p for pause and amp for Hook Flash In the example in Figure 6 33 the string starts with a hook flash pick up the phone a pause and than either a number for an outside line with pause and number or the number directly Voice Mail and Auto Attendant System Installation and Programming Manual 6 25 VMS Programming 6 5 1 3 Script Opening Te x Script Programming Dial a String Script Opening Script Recording Script Status Number of Rings before Answer Line 1 Line 2 E Line 3 E Line 4 E Figure 6 34 Script Menu Window Script Opening Tab In this screen the script opening parameters are defined Line 1 and Line 2 are relevant for VoxBox Lite Number of Rings before Answer The number of rings are def
51. PBX uses the following DTMF characters for integration with the unit ikk Source 1 Internal call to Voice Mail ED 02222 1 To activate the Automated Attendant external call 3 Source Target 1 Call forward all leave a message 44 Source Target 1 Call forward after no answer TE Source Target 1 Call forward after busy NOTE All source and target extension numbers in the Siemens Hicom 50E Office PBX system have three digits 8 3 1 1 Programming Using a DTMF Telephone gt To program the unit to detect an In Band DTMF code from the PBX and enable an internal caller to retrieve messages from a mailbox 1 Source 1 200 is the programming code to define an In Band DTMF code 00 is the event number assigned by you to the In Band DTMF code Each in the above PBX DTMF code is replaced by 2 2 2 indicates the 3 digit extension number Since the extension is calling its mailbox target is used instead of source indicates the end of the In Band DTMF code Voice Mail and Auto Attendant System Installation and Programming Manual 8 5 Programming the In Band DTMF Protocol Dial 201 00 02 201 is the programming code to select an operation 00 is the event number 02 is the unit s operation type that indicates retrieving messages from a mailbox gt To program the unit to detect an In Band DTMF code from the PBX and enable an internal caller to leave a message in a mailbox
52. Rings may be sent at programmed intervals code 720 The unit stops sending Sign Rings after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 e Rings The unit rings the notified extension for a programmed time period code 730 When the mailbox owner answers the unit prompts him to enter his password After entering the password the mailbox owner may retrieve his messages If the mailbox owner does not answer the unit tries again at programmed intervals code 720 The unit stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been made code 750 Remote Notification The mailbox owner may choose to be notified at a remote location i e his mobile telephone home telephone or pager by entering a remote telephone number of up to 20 digits or pager number of up to 40 digits You can use any combination of A D 0 9 and Pause when setting the remote notification telephone number After remote notification is enabled the unit will dial the remote phone or pager number and notify the mailbox owner of any new messages After entering the password the mailbox owner can retrieve his messages The duration of remote notification rings is programmed using code 730 The unit stops sending Ring notifications after the mailbox owner retrieves all his new messages or the maximum number of retries has been
53. Script Message 2nd Language Transfer to a Script Message 3rd Language Directory List Transfer to an Extension Transfer to Mailbox Direct Call to an Extension Direct Call to a Mailbox Leave a Message Retrieve Messages Disconnect Disconnect Message Return To the Main Menu Dial a String Transfer to a script message This will transfer the caller to the sub menu which is defined in the destination Command 110 Transfer to a Script Message 1 Language 2 Language or 3 Language This is an option to transfer to the sub menu defined in the destination and to change the language until the end of the session Command 117 Max Delay Between DTMFs The maximum amount of time is defined between each DTMF in the string sent by the PBX to the Voice Mail Command 211 Directory List This is the Dial by name feature After pressing the DTMF for this option the Voice Mail will ask the caller to enter the 1 3 letters of the first or last name of the required party Each mailbox in the list has to define Directory list code and record the Name Command 111 Transfer to an Extension When pressing the relevant DTMF for this option the call will be transferred to the number defined in the destination Command 120 NOTE The number can be up to fur digits without any connection to the legal extension Voice Mail and Auto Attendant System Installation and Programming Manual 6 23 VMS
54. Script number Hh mm start and stop of break time in 24 format Entering annual holidays dates 470 DD MM hh mm hh mm DD Day of the month MM month hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Delete all holidays 470 Delete all holidays on a specific date 470 DD MM DD Day of the month MM month Delete all holidays for a specific month 470 MM MM month External notification active time 490 hh mm hh mm hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Mailbox Configuration Commands Operation Command Create a range of mailboxes Create a mailbox 500 First mailbox Last mailbox 501 Mailbox Change to announcer mailbox 502 XXXX Y XXXX Existing mailbox number Y 0 Regular mailbox Y 1 Announcer mailbox Voice Mail and Auto Attendant System Installation and Programming Manual 10 9 Programming Commands Mailbox Configuration Commands Operation Command Create a range of mailboxes 500 First mailbox Last mailbox Create a mailbox 501 Mailbox Change to announcer mailbox 502 XXXX Y XXXX Existing mailbox number Y 0 Regular mailbox Y 1 Announcer mailbox Delete a mailbox 510 Mailbox number Cr
55. VoxBox amp VoxBox Lite User Guide OA ne Ul Release 1 00 Table of Contents Table of Contents 1 INTO GUCHON PaE a E TT EE 1 1 1 1 Manual Audience and Contents wwrrrrrnnnnnvrrrnnnnnnnnnrnnnnrrrnnnnnnnnnrrrnnnnnnn 1 1 2 General Description xuumumususnsnininninnsssaisiainienevivvvnvninienvinvvvvi 2 1 EL AE 2 1 2 1 1 System Features Lugnonnoenten nemndaismejuabnd hue 2 2 2 1 2 Automated Attendant Features eennnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnne 2 3 2 1 3 Voice Mail Features ernnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 2 6 2 2 The Basic System Description arrnnnnvrrrrnnnnnnnvnnnnnnrrrrnnnnnnnnrrnnnnnrrnnnnene 2 7 2 3 Physical Description ssreseetireieretnsinntenianeie intesitet innne 2 9 2 3 T SEP 2 9 2 32 Front Panelen dene deindnnddalendetsadelnadetnddiusdewedssadenddeendddenss 2 10 2 4 Technical Specifications errnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 2 11 MENA 3 1 3l General EE a aE a a ENE an aAa 3 1 2 Maren 3 1 3 3 Installing the Unit Liv edv ennesdenasenndensniea ndla 3 1 3 3 1 Expanding the System to 4 Ports VoxBox only eerrrrrrnnnnnnnn 3 3 4 DIMP Progra mming uuuanniunnaisneninammimmumlimninneitsisaniins ninasv 4 1 EG 5 EE EE EE S 4 1 4 2 Entering and Exiting the Programming Mode rnnvvrvvvnnnnnnnnrnnnnnvrnnnnnn 4 1 4 3 First Time Programming arnnnnvvvrvnnnnnnnnnnnnnnrrnnnnnnnnnnrrnnnnnrrrrnn
56. according to the extension size 320 330 X 0 where X is a digit 0 9 When the caller dials this digit during any script message the call is transferred to the operator Programmable code for retrieving messages 331 X 9 X 0 9 Retrieve digit Voice Mail and Auto Attendant System Installation and Programming Manual 4 3 DTMF Programming Default Disconnection Code 333 CODE The unit terminates a call when it receives the disconnection code The code can include up to four digits Legal values for this code can be any combination of 0 9 and A D Clear Disconnection 333 Code External Access 340 X Code where X is up to 4 digits external access code legal entries 0 9 ABCD Pause 1 This code is applicable for external notification Clear External 340 Access Code Pause before and 341 X 2 seconds after external access where X is the length of the pause in seconds 0 code 9 Transfer mode for 350 X Y Non supervised eo X 1 All extensions except the operator 2 Operator extension only 0 Non Supervised 1 Supervised Mode Y 2 Semi Supervised mode Day operator Night 360 X YYYY operator Fax and where Supervisor s X 1 Day operator extension numbers X 2 Night operator X 3 Fax extension X 4 Supervisor extension One mailbox can be defined as Supervisor When storage memory reac
57. ailboxes without a greeting message Listening to the Software Version Number To hear the unit s software version number dial 900 and the administrator password to enter the programming mode then dial Resetting the System The System Administrator can reset the unit to its factory default settings by dialing 900 and the administrator password to enter the programming mode then dial 654 XXXX Where XXXX the System Administrator s password NOTE If you plan to reconfigure the unit for use with your current PBX and the unit had 4 5 10 previously been configured for use with a different PBX type use this command to clear all existing settings and return to the factory default settings Adjusting Recording Length The System Administrator can select the length of the recorded messages in the unit The selected length of message in minutes will affect all recorded messages The types of recorded messages that are affected are script recordings mailbox owner s greetings name recordings and recorded incoming calls Voice Mail and Auto Attendant System Installation and Programming Manual 4 29 DTMF Programming To set message length dial 900 and the administrator password to enter the programming mode then dial X 1 9 minutes This parameter is set to two minutes by default Voice Mail and Auto Attendant System Installation and Programming Manual 4 30 Switching to Computer Program
58. ansfer to the operator press 0 To return to the main menu press 9 You have exceeded the maximum message length Your message will be sent Sunday Monday Tuesday Wednesday Thursday Friday Saturday O As Eight O Two for 8 02 Pause Please record your message after the tone Press the hash key when you have finished To change external notification press 1 To enter the telephone number press 2 To listen to the current telephone number press 3 To return to the previous menu press 9 External notification is disabled External notification is enabled You have a new message To retrieve messages press 1 Please enter the telephone number Press the hash key when you have finished Voice Mail and Auto Attendant System Installation and Programming Manual 12 5 System Messages 121 122 123 124 125 126 127 128 129 130 131 132 133 134 135 136 137 138 139 140 141 142 143 144 145 146 147 System Message The required extension is unavailable To try another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 Invalid extension number Please try again Skipped messages have been deleted To listen to your recording press 1 To rerecord press 2 To delete press 8 To return to the previous menu press 9 That recording does not exist The Busy On Time is The Busy
59. ant Attendant NOTE The User s main menu can also be entered by dialing the programmed Key to retrieve messages during the mailbox greeting playback This parameter is programmed via command 331 or from the VMS the default digit is 9 Voice Mail and Auto Attendant System Installation and Programming Manual 7 1 User Operation Instructions 7 3 Retrieve Message Menu If the mailbox owner dials 1 while in user s main menu the unit plays the new messages followed by previously saved messages At the end of each message the unit plays the Retrieve Message menu Digit Name Description 1 Next Message Play next message 2 Replay Replay current message 3 Save Save current message 4 Forward Forward current message to another mailbox 5 Reply Reply to message sender internal messages only 8 Delete Delete current message 9 Return to Previous Return to previous menu user s main menu Menu 0 Pause Mailbox owners can pause the playback of the mailbox messages for a maximum of 50 seconds 7 4 Mailbox Parameters If the mailbox owner dials 2 while in user s main menu the unit plays the user s Parameters menu Digit Name Description 1 Record Greeting Record a greeting message for the mailbox 2 Record Name Record your name 3 Directory Listing Set directory listing parameters 4 Change Password Change the mailbox acces
60. automatically deleted Voice Mail and Auto Attendant System Installation and Programming Manual 6 36 VMS Programming 6 6 2 Notification Parameters Local and External Notification Parameters Figure 6 46 Notification Parameters Window The Notification Parameters function in the Voice Mail menu contains a number of editable notification parameter Message Light 1 Code Message Light 2 Code and Message Light Off Code The Voice Mail will dial the above codes always from port 2 and the legal entries are X extension P pause Q 4 second pause For External notification only amp hook flash send number of new messages to LCD station only if the PBX support it DTMF 0 9 A D Message Light Off The signal is used to turn off the message notification on the terminal Some PBXs do not support this code so they turn off the notification LED after the Voice Mail is called Ring Notification Interval This parameter defines how often the mail owner is notified of new messages by ring notification Ring Notification Retries This parameter defines how many times the Voice Mail will try and notify the user of received messages External Notification Start Stop Sets the time for external notification Voice Mail and Auto Attendant System Installation and Programming Manual 6 37 VMS Programming 6 6 3 PBX External Line Access Code This is the key pressed by the Voice Mail to
61. be directly contacted from the Auto Attendant scripts and if that extension is tried from any script then the Voice Mail will say Invalid entry please try again Command 320 6 4 1 2 Call Transfer PBX Parameters Figure 6 26 PBX Parameters Window Call Transfer Tab Voice Mail and Auto Attendant System Installation and Programming Manual 6 16 VMS Programming Transfer Code This code is used to transfer a call from an analog extension to another amp Represents a Hook Flash X Represents an Extension number DTMF O 9 A D P Pause Isec Command 380 Recall from Busy Code This code is only applicable for semi or supervised modes and it defines the PBX code that is used in order to return the caller to the Voice Mail when the desired party is busy Command 380 Recall from No Answer Code This code is only applicable for supervised mode and it is used to return the caller to the Voice Mail when the caller has been transferred to an extension that is not answered Command 380 Hook Flash Time amp Here the Hook Flash time of the PBX is defined Command 370 Hook Flash Time 2 This is not a programmable parameter and its only used in cases where disconnect is added to the code 6 4 1 3 Supervision PBX Parameters Figure 6 27 PBX Parameters Window Supervision Tab Voice Mail and Auto Attendant System Installation and Pr
62. box owner changes the mode When a caller dials an extension in Do Not Disturb mode the unit plays one of the following messages e By default system message 121 e If recorded script message 25 in the first language e If recorded script message 35 in the second language e If recorded script message 45 in the third language Voice Mail and Auto Attendant System Installation and Programming Manual 7 4 User Operation Instructions NOTE Extension corresponds to the mailbox which is in the DND mode will be unavailable to get calls from the Auto Attendant 7 4 6 External Notification For activating the external notification of a mailbox the System Administrator must enable this feature for the mailbox thereafter the mailbox owner can e Enable disable remote notification e Enter his remote telephone number e Listen to the current remote telephone number by dialing 6 on the user s parameters menu see Paragraph 7 4 Digit Name Description 1 Change Mode Toggles the external notification state Enable Disable 2 Telephone Number Enter the selected telephone number for external notification Codes1 0 9 Extension Number A D P and Q can be used 3 Play Back Play back the external telephone number 9 Return to Previous Return to previous menu user s parameters Menu menu Codes P 1 second pause 1 4 B 6 D 8 en Q 4 second pause 2 A 5 C 7 0 9
63. change the operational mode by calling the unit and during the opening greeting dialing 8 XXXX Y XXXX refers to the operator s password This password can be disabled Y 0 Day Mode Y 1 Night Mode Y 2 Holiday Mode Y 3 Auto Mode Y 4 Break Mode Playing a System Message To listen to any system message dial 900 and the administrator password to enter the programming mode then dial 690 Z XXX Z the language number Z l is the first language Z 2 is the second language Z 3 is the third language XXX is the message number See Chapter 12 for a list of system messages Playing All System Messages To listen to all system messages dial 900 and the administrator password to enter the programming mode then dial Z the language number Z l is the first language Z 2 is the second language Z 3 is the third language See Chapter 12 for a list of system messages Voice Mail and Auto Attendant System Installation and Programming Manual 4 28 DTMF Programming 4 5 7 4 5 8 4 5 9 System Message Setting To determine if some of the system messages are played dial 900 and the administrator password to enter the programming mode then dial art Where X system message affected X I system message 004 X 2 system message 102 X 3 system message 095 Y 0 play the message default Y 1 do not play the message Y 2 only when X 3 plays message to m
64. chedule for up to four script messages Please copy the form if you have more than four script messages The following numbers are dedicated to specific script messages by default e Script message number 00 to the Day Mode Opening Menu e Script message number 10 to the Night Mode Opening Menu e Script message number 15 to the Break Time Opening Menu e Script message number 20 to the Holiday Mode Opening Menu The rest of the script messages 01 09 11 14 and 16 19 may be used in all modes without limitations Script No Script No 0 0 1 1 2 2 3 3 4 4 5 5 6 6 7 7 8 8 9 9 EOM EOM Programming the In Band DTMF Protocol In Band DTMF Code Task Action Voice Mail and Auto Attendant System Installation and Programming Manual 11 4 Programming Forms Command Codes Used to Program the In Band DTMF Protocol OPERATION COMMAND Define an In Band DTMF code for an event 200 Select a task for an In Band DTMF code 201 Select a destination for a specific in band DTMF event Define the time to wait for the first DTMF character in the 210 gt In Band DTMF code Define the time to wait between receipt of each DTMF 211 character in the In Band DTMF code Define Transfer Supervision Type 220 __ Define the DTMF code for the Answer Busy and Do Not 221 Disturb conditions Voice Mail and Auto Attendant System Installation a
65. d 360 Operator ID The digit defined here will route calls to an operator s extension during the auto attendant scripts menus and from users mailboxes Depending on the operation mode the call will be transferred to either the day or night operator extension Command 330 NOTE Make sure that the day and night operator extensions are configured Day Operator Extension The extension number defined here is the number that will be used whenever the operator ID digit is accessed while the Voice Mail is in Day Mode Command 360 Voice Mail and Auto Attendant System Installation and Programming Manual 6 15 VMS Programming NOTE Make sure that the day and night operator extensions are configured Night Operator Extension The extension number defined here is the number that will be used when the operator ID is accessed while the Voice Mail is in Night Break or Holiday Mode Command 360 NOTE The legal entries are any numbers up to 4 digits and the default is 0 PBX Legal Extensions This is the range of extension numbering from the PBX Here extensions are filtered for the Direct Calling from the Auto Attendant If there are a certain designated extensions that do not want theDirect Call function that extension is left out in the groups of extensions For example Group 0 has the extensions 200 203 and Group I has the extensions 205 299 this means that extension 204 cannot
66. d Auto Attendant System Installation and Programming Manual 10 6 Programming Commands PBX Parameters Operation Command Cadence of system input and output tones in milliseconds 371 X YYYY X 0 incoming minimum DTMF length X 1 busy off X 2 busy on X 3 Disconnect off X 4 Disconnect on X DTMF off X DTMF on YYYY Cadence in milliseconds in steps of 20 milliseconds Length of DTMF cadence sent by the PBX e g a Disconnect code Note This parameter is needed in order to calculate the time which must be truncated from the end of the message which is terminated via the Disconnect code 372 X X The length of DTMF cadence in ms 0 9 Default 1 Note Each step represents 100 ms So by setting this parameter to 2 the Voice Mail will cut 200 ms from the end of the recording Busy signal cadence check 375 XXXX Voice and DTMF sensitivity 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Level 0 9 9 Most sensitive Default 5 Note To activate the new selection a new call must be initiated Automatic Gain Control AGC 377 X X 0 AGC disabled X 1 AGC enabled Default Note To activate the new selection a new call must be initiated DTMF amplitude 379 X X volume level 3 9 9 Loudest Default 5 Voice Mail and Auto Attendant System Installation and Programming Man
67. d r Mailbox Type User Language fi 234 Reset Real v 1st Language hd Local Notification I Do Not Disturb None v I Announcer IV Time Stamp M External Notification T Allowed Phone Pager Number I Enabled Enabled mm Cancel Help Figure 6 44 New Mailbox Window Mailbox Parameters Tab Mailbox Enter the mailbox number that you want to open User Password 1234 is the default When the password has been changed to a secret Password will be shown If will need to change the password back to the default password this is where it is done Mailbox Type There are two types of mailboxes real and virtual Real Mailbox This is a mailbox where there is an extension and a telephone Virtual Mailbox This is a mailbox without an extension It has all the same functions as a real mailbox such as password protected Command 501 or 521 Announcer Enables the Voice Mail to play a personal greeting announcement but does not allow messages to be recorded Command 502 User Language Select the language to be heard on your mailbox menu by selecting one language from the three languages that have been chosen for the Voice Mail Command 533 Voice Mail and Auto Attendant System Installation and Programming Manual 6 34 VMS Programming NOTE After transferring a call in non supervised mode using in band DTMF integration the B
68. e PBX Each DTMF code can contain up to twenty characters including 0 9 A D source and target You can also include the following two wild cards to bypass DTMF characters sent by your PBX and not relevant to the unit operation e Ignore Length 9 two digit number For example wild card 906 programs the unit to ignore the next six DTMF characters received e Ignore Separator 0 one digit character For example wild card 05 programs the unit to ignore all DTMF characters until it receives a 5 Wild card 0 4 programs the unit to ignore all DTMF characters until it receives att NOTE In the above examples 5 and are also ignored Table 8 1 Entering an In Band DTMF Code Using a Telephone DTME Character Number to Dial Digits 0 9 09 Bo e o OO pod Ignore Length 0 XX where XX is the number of DTMF characters to ignore Ignore Separator 0 X where X is the DTMF character 0 9 A D used as a separator Source 1 indicates the caller s number not currently available Target 2 indicates called extension number Dial 2 for each digit in the extension For example if your PBX is configured to support a 3 digit extension dial 2 three times Voice Mail and Auto Attendant System Installation and Programming Manual 8 2 Programming the In Band DTMF Protocol 8 2 2 Selecting an Operation Type You can program each event to perform an operation To select an operation type enter
69. e also command 381 Transfer to an operator 125 XX Transfer to a mailbox 130 XX B Mailbox Transfer to a script message with a change of language 117 XX B YY Z Z 1 2 or 3 language number Set default language 118 Z Z 1 2 or 3 language number Transfer to an extension 120 XX B Extension Dials a programmed DTMF string from the auto attendant script 121 XX B YY YY DTMF string number 00 19 See also command 381 Transfer to an operator 125 XX Transfer to a mailbox 130 XX B Mailbox Disconnect 140 XX B Z Z 0 no message Z 1 with message Voice Mail and Auto Attendant System Installation and Programming Manual 10 2 Programming Commands Script Programming Commands Operation Command Leave a message to a mailbox 150 XX B tt XX script No Retrieve messages from a mailbox 160 XX B Direct transfer to an extension 170 XX first digit s Direct transfer to a mailbox 175 XX first digit s Place a call on Hold 180 XX B Blind Transfer to Busy Extension 1854 XX B Reset a specific message entry to its default value 190 XX B Reset all message entries to defaults 190 XX tt Disconnect 140 XX B Z2 4 Z 0 no message Z 1 with message In Band DTMF Programming Co
70. e sure that for Rings and Sign Rings Notifications the maximum number of retries has not been reached Symptom Solution External notification does not work Make sure you have selected the correct External Access code Make sure you did not add the External Access code to the telephone number because the unit automatically dials the External Access code Make sure External Notification is allowed and enabled The first notification can take up to the amount of time that is defined by Ring Notification Interval Make sure start and stop times are properly defined and maximum number of retries has not been reached Symptom Solution The unit does not transfer calls DTMF tones are heard or the call is disconnected Flash has been incorrectly configured Symptom Solution When I dial command code 300 the unit plays an error message You are trying to change the number of digits in an extension after extensions and mailboxes have been configured To change the number of digits in an extension you must first remove all mailboxes and extensions Voice Mail and Auto Attendant System Installation and Programming Manual 9 1 Troubleshooting Symptom Command 510 does not allow a mailbox to be deleted Solution The mailbox is used in script menus Please remove the mailbox from all the scripts and then use the delete command Symptom In supervised mode
71. e volume so incoming messages will be recorded at the same level 2 2 The Basic System Description The unit is a digital system consisting of the following Sophisticated DSP voice processing device Flash memory for storing voice recording and parameter data Central Processing Unit 2 or 4 ports VoxBox Lite 2 ports only analog extensions line interface Real time clock The unit provides two major services Automated Attendant Uses menus and sub menus to transfer calls to specific departments extensions or mailboxes Voice Mail Receives and delivers messages Each mailbox has its own number and mailbox owners have passwords enabling them access to their mailboxes Voice Mail and Auto Attendant System Installation and Programming Manual 2 7 General Description Messages can be saved deleted or transferred to other mailboxes Mailbox owners can also send identical messages to groups of mailboxes or to all the mailboxes in the system By configuring the following the unit s Automated Attendant and Voice Mail can be customized to suit the company requirements e PBX parameters e Automated Attendant script menus and customized Busy No Answer and Do Not Disturb menus in up to three different languages simultaneously e Voice Mail features include mailboxes mailbox groups and various types of message notifications for each mailbox The VoxBox comes with two lines and 10 hours recording ti
72. eate a range of virtual mailboxes 520 First mailbox Last mailbox Create a virtual mailbox 521 Mailbox number Play or skip time and date stamp for a range of mailboxes 530 First mailbox Last mailbox B B 0 Play the time and date B 1 Skip the time and date Play or skip time and date stamp for a mailbox 531 Mailbox number B B 0 Play the time and date B 1 Skip the time and date Define a language for a range of mailboxes 532 First Mailbox Last Mailbox Z where Z 1 2 or 3 language number Define a language for a mailbox 533 Mailbox Number Z ft where Z 1 2 or 3 language number Add a mailbox to a group 540 Group number Mailbox number Change the first digit of the group numbers 545 First Digit of the Group Numbers Delete a mailbox from a group 550 Group number Mailbox number Reset a user password 570 Mailbox number Voice Mail and Auto Attendant System Installation and Programming Manual 10 10 Programming Commands System Functionality Commands Operation Command Change the system administrator s password 600 Old password New password Warning Do not use the or keys Change the operator s password 601 Old password New password Warning Do not use the or keys Forced reorganization
73. emain on hold Valid only for script messages 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 180 XX B Example 180 213 The unit places the call on hold for 10 seconds before trying to transfer the call again when 3 is dialed during playback of script message 21 Blind Transfer to a Busy Extension Transfers a call in blind mode to a busy extension Valid only for script messages 21 22 for the first language 31 32 for the second language and 41 42 for the third language which are reserved for the extension Busy menus Command 185 XX B E Example 185 215 The unit immediately tries to transfer the call again when 5 is dialed during playback of script message 21 NOTE Both Place a Call on Hold and Blind Transfer to a Busy Extension are used to transfer calls to a busy extension Place a Call on Hold gives the option to retry every 10 seconds to transfer the call until the extension is available In a Blind Transfer calls are transferred to a Busy Extension immediately This option is used when the unit is connected to a PBX that incorporates In Band DTMF signaling Voice Mail and Auto Attendant System Installation and Programming Manual 4 22 DTMF Programming 4 4 7 4 4 7 1 4 4 7 2 4 4 8 Directory Listing Programming The directory listing feature Dial
74. ements Before installing the VMS check that your computer meets the following minimum requirements PC Pentium II or higher Set the unit clock and calendar Create and maintain mailboxes 64 MB RAM memory 40 MB free hard disk space Microsoft Windows 95 Windows 98 Windows NT SP64 Windows 2000 Pro and Windows XP Internet Explorer 5 5 or higher 5 4 Installing the VMS gt To install the VMS Exit all open applications Insert the CD with the VMS installation program into the CD drive Use Windows Explorer to locate the setup file Double click the setup file oe eS Se Follow the instructions on the screen Voice Mail and Auto Attendant System Installation and Programming Manual 5 2 Switching to Computer Programming 5 5 Starting VMS To start the VMS click on the VMS icon The application will offer to select relevant Com port for read configuration data from the device xi Com Porti Com Port3 C Com Port2 C Com Port4 Cancel Help Figure 5 2 COM Port Selection Window Select a COM port and press OK NOTE To continue to work in Off line mode press Cancel Applications will start to download configuration data During transfer process the target device will be recognized automatically The device s name will be shown on the Main screen For to continue to work in offline mode application will offer to select the device for which configuration file will be created Product Type x
75. ene 6 32 6 6 1 List of MAIDOKES Luammnenoodmdadgaddadmdagsddtdaid dakee 6 32 6 6 2 Notification Parameters rrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrerere 6 36 653 Gro ps of MADOX ES sissioni 6 37 6 7 Line Monitor Menu rrvvvrrrvvvvvvvvvrvrrvvrnrrrnnrrrnnsnrrrrrsnnnnsrrssrsrnrssssssnssnnnen 6 38 6 7 1 Activate the Line Monitor esvrrrrrrrvrrrrrvrvrrrerrrrrrrrrrrrrrrrerrrrere 6 38 6 8 Statistics MEN occc2s025c120as00002snsdsdeasssdbosdensdeosgeasdbdsdensdeoadaasdeoedensdaosteaudedes 6 39 H Gees 6 39 6 9 Wizard Menu vvvvvvvvvvvvvvvvvvvvvvvvvvvnnnvvnnnvnnnnnnvnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnns 6 40 6 10 Help ME Lesser etcetera decid endian 6 41 User Operation Instructions Luxruaanmmnmu nnnnnneijn v juv tvjinnek an 7 1 Pole EE 7 1 72 Me NNN vvs 7 1 7 3 Retrieve Message Menu rrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 7 2 7 4 Mailbox Parameters umnmmundmeinssnndmeinn nddennngnendedennndnesdsgee 7 2 7 4 1 Record Greeting veumiseeninnsireiuutnvkuivkidehuvejs e 7 3 Voice Mail and Auto Attendant System Installation and Programming Manual iii Table of Contents 7 4 2 Record Name Luueeeemutmeoemeinnnuevvtnaduoetnnndntnnnke 7 3 7 4 3 Directory LemMGEusspssnersmummsaassemmsmmmaamamgtnmtdd 7 4 7 4 4 Change PassWord uuumusmmsmmmaenimmimiennsenimsdnnnden 7 4 7 4 5 Do Not Disturb DND eennnnonnnnnnvrrrnnnnnnnnnvnnnnnnrrnnnnnnnnnnrrnnnnnnnn 7 4 7 4 6 E
76. enenenernnnnnnnn 4 1 4 3 1 Defining PBX Parameters rrrrnnnnnnvvvvnnnnnnnnnnnnnnnrvnnnnnnnnnnnnnnnnnn 4 2 4 3 2 Setting the Time and Date rrnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 4 8 4 3 3 Programming the Operational Modes rrrrrrrrnnnnrrrrnnnnrrnnnnnnnn 4 8 44 Programming the Unit cect raat 4 11 4 4 1 Creating Mailboxes ennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnennnnnnnnn 4 11 4 4 2 Creating Mailbox Groups wrrrrrnnnnvvrrnnnnnnnnnrnnnnnrrrnnnnnnnnnernnnnnnn 4 12 245 Nome gaani ai aaa 4 13 4 4 4 Programming the Automated Attendant Script Menu 4 16 4 4 5 Recording Script Messages rrrnvrvvrnnnnnnnvrnnnnnrrrrnnnnnnnrrrrnnnnnn 4 16 Voice Mail and Auto Attendant System Installation and Programming Manual i Table of Contents 4 46 Programming Script Messages rrrrrnnnnnnnnnnnnnnnrrrnnnnnnnnnerrnnnnnn 4 17 4 4 7 Directory Listing Programming rrnnnrrrrvnnnnnnnvnnnnnnrrnnnnnnrrrnnnnnnn 4 23 4 4 8 Resetting Script Message Programming to Default 4 23 4 4 9 Supervised Semi Supervised and Non Supervised Transfers 4 24 4 5 Additional Features rrrrrnnnnvrrrrnnnnnnnarnnnnnrrrrnnnnnnnnnrnnnnnnrrrnnnnenererennnnnnn 4 26 45 1 CHANGING P ssvwords sauvssedcskedseegemufekedeimmien 4 26 4 5 2 Activate Flash Memory Force Reorganize ccccccceee 4 27 4 5 3 Changing to from Day Light Saving Time rrrrrrrrnnnnnnvvvrnnnnnnr 4 27
77. ension in Do Not Disturb mode in supervised mode Command 221 Time to Wait for No Answer In this selection box the time for the Voice Mail to wait for answer after transferred a call in supervised mode the default is 20 seconds Command 311 Voice Sensitivity In this selection box the sensitivity to human voice is defined only for supervised mode Command 376 Voice Mail and Auto Attendant System Installation and Programming Manual 6 18 VMS Programming 6 4 1 4 CP Tone amp Disconnect PBX Parameters 500 Figure 6 28 PBX Parameters Window CP Tone amp Disconnect Tab Busy Tone The Busy on time and the Busy off time determine the busy tone cadence Busy tone is used for a Detecting a busy extension when transferring a call in semi or supervised transfer mode and b Disconnecting the line when detecting a disconnect situation Command 371 Disconnect Code This defines the DTMF code sent from the PBX to the Voice Mail that instructs the Voice Mail to disconnect the line Command 333 NOTE This code is sent only to VM extensions Disconnect Tone The disconnect on time and off time define the disconnect tone cadence The disconnect tone usually appears when the caller hangs up The Voice Mail will disconnect the line upon detecting this tone Command 371 Voice Mail and Auto Attendant System Installation and Programming Manual 6
78. epeats the script message e Ifthe caller dials the Operator ID code the call is forwarded to the operator extension regardless of script message programming e At the end of a script message If the caller does not dial a number during playback of a script message the unit disconnects the call at the end of the message 4 4 9 Supervised Semi Supervised and Non Supervised Transfers Transfer to an extension may be supervised semi supervised or non supervised In a supervised mode the unit detects Busy and No Answer signals from the PBX In a semi supervised mode the unit only detects Busy signals In a non supervised mode the unit transfers a call to the required extension without checking the status of the extension You can configure the unit to detect Answer Busy and Do Not Disturb signals by recognizing the DTMF codes sent by the PBX or analyzing the Call Progress tones If DTMF signals are selected for the supervised mode you must define DTMF codes for the Answer Busy and Do Not Disturb conditions NOTE Do not forget to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 4 8 Detection Commands Selecting DTMF code or Call 220 X Progress tone detection where X 0 Supervised call transfer using Call Progress tones default X 1 Supervised call transfer using DTMF codes Defining the DTMF code for the 221 X CODE Answer condition
79. es in the mailbox 5 for A for Voice Mail and Auto Attendant System Installation and Programming Manual 10 13 Programming Forms Chapter 11 Programming Forms 11 1 General The following pages include forms to help you properly setup and maintain the Voice Mail using DTMF programming commands Operation Command Select opening menu No of digits in an extension 100 No of rings before the line is answered Line 1 310 1 Line 2 310 2 Line 3 310 3 Line 4 310 4 Time to wait for No Answer Legal PBX extensions Group 1 3200 45 Group 2 3201 Group 3 3202 Group 4 3203 Group 5 3204 Operator ID Code eo 333 O External Access Code Transfer mode Day Operator s Extension No Night Operator s Extension No Fax Extension No Supervisor Extension No Flash 1 Cadence of System Input and Output Tones in Milliseconds 376 Voice Mail and Auto Attendant System Installation and Programming Manual 11 1 Programming Forms Procedural Codes Sent to the PBX in Order to 380 Perform Specific Tasks Create a range of mailboxes 500 Create a mailbox 501 Create a range of virtual mailboxes 520 Create a virtual mailbox 521 Change the first digit of the group numbers Add mailboxes to a group Group 000 540 000 Group 001 540001 _____ Group 002 540002_ Group 003 540003 Maximum no of days to store a message in 740 the syste
80. es screen contains two windows Weekly Schedule and Holiday Schedules Voice Mail and Auto Attendant System Installation and Programming Manual 6 29 VMS Programming Weekly Schedule o 8 S 8 8 Sy sp sy sp sys ia i EI oo Ed Ea 8 Figure 6 39 Auto Window Weekly Schedule Tab Voice Mail and Auto Attendant System Installation and Programming Manual 6 30 VMS Programming s 8 3 8 S 8 S 8 EEE EEE EEE 8 8 BE r7 E p Ea Pa 00 00 de rea i Figure 6 40 Auto Window Auto Breaks Tab Weekly Schedule In above example the Weekly Schedule has been programmed as on Monday from 8 00 to 14 00 the Voice Mail will play script message 00 default day and then from 14 00 to 15 00 script no 15 default break from 15 00 to 18 00 script 00 which is the day script again and then from 18 00 to 08 00 script 10 default night Command 450 460 Voice Mail and Auto Attendant System Installation and Programming Manual 6 31 VMS Programming Holiday Schedules ji Figure 6 41 Auto Window Holiday Schedules Tab Holiday s Schedule This list up to 50 shows the dates that are defined as holidays If the holiday lasts more than 1 day each of the holiday days must be inserted separately Command 470 Pressing the add button adds a new holiday and pressing the remove button deletes t
81. es that were made to the system 4 3 First Time Programming When programming a unit for the first time follow this checklist 1 Call from a touch tone telephone to the unit You will hear the default message system message 000 see Chapter 12 2 Dial 900 and the administrator password default 1234 to enter the programming mode 3 Set the PBX parameters according to Paragraph 4 3 1 to ensure the proper operation of the unit with your PBX Voice Mail and Auto Attendant System Installation and Programming Manual 4 1 DTMF Programming Set the unit s real time clock according to Paragraph 0 Set the system schedule according to Paragraph 4 3 3 Create mailboxes according to Paragraph 4 4 1 Define a notification type for each mailbox according to Paragraph 4 4 3 op Oo WS Define notification parameters i e message light on and message light off and interval between ring notification according to Paragraph 4 4 3 3 9 Record and program script menus for the Automated Attendant according to Paragraph 4 4 4 Make sure you define the mailboxes before building Automated Attendant script menus 4 3 1 Defining PBX Parameters To integrate the unit with your PBX apply the PBX parameters to the unit To obtain your current PBX parameters check your PBX User s Manual or the current PBX setup configuration To configure the unit to detect the in band DTMF protocol sent by your PBX refer to Chapter 7 NOTE Do
82. escription Night Mode During non working hours the unit answers calls with a pre recorded nighttime greeting that enables the caller to leave a message in a requested mailbox Holiday Mode During holidays the unit answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox Break Mode Multi Breaks The system administrator can program parts of the day mode as break time During break time the unit answers calls with a special greeting that enables the caller to leave a message in a specific mailbox or in the operator s mailbox You can program up to 10 breaks e System Schedules Auto Mode If your organization has operating hours that vary from day to day the system administrator can define the daily operating schedules on a weekly basis including daytime nighttime and break time hours When the Auto mode is activated the unit automatically switches between the day night and break modes according to the pre defined schedule The operator can override the pre defined system schedule and switch manually to day night break or holiday mode using a password e Holiday Schedules The unit switches automatically to Holiday mode on dates programmed as holidays During holidays the unit answers calls with the special holiday greeting e Fax Detection If the unit detects a fax tone CNG during the opening greeting it automatical
83. f Fut ttendant Hp Bf fautoattendant HMP Bf iosten mf If ioaten p Max Time to Wait for First DTMF 3000 a msec Max Delay between DTMFs 500 4 msec Cancel Help Figure 6 30 In Band DTMF Protocol Window The In Band DTMF Protocol function in the Parameters menu provides four screens in which the PBX integration codes are defined Code Received from PBX In this column we define the DTMF string that is sent from the PBX to the Voice Mail only if the PBX is In Band DTMF protocol supported and Voice Mail extension is defined as a VM extension There is an option to have up to 40 strings and for each string the operation should be defined Command 200 201 202 Max Time to Wait for DTMF The maximum amount of time the Voice Mail must wait until is receives its first DTMF from the PBX Command 210 Max Delay Between DTMFs The maximum amount of time is defined between each DTMF in the string sent by the PBX to the Voice Mail Command 211 Voice Mail and Auto Attendant System Installation and Programming Manual 6 21 VMS Programming NOTE Ifa DTMF is not heard within the allocated time the opening greeting will be heard 6 5 Auto Attendant Menu k Jdefault vup Yoicemail Auto attendant management software File Communication Parameters Auto Attendant Voice Mail Line Monitor Statistics Wizard Help sj s ae Fm roksan Figure 6 31 Auto Attendant Menu Via the Auto Attendant
84. fining the Time to Wait for the First DTMF Character You can define the time period the unit must wait between answering a call and receipt of the first character of an In Band DTMF code If the unit does not detect a DTMF character within the defined period of time it automatically plays the Automated Attendant s opening greeting To define the timeout until the first DTMF character dial 210 XXXX Where XXXX 0000 9980 ms in steps of 20 ms the default is 3 seconds Defining the Time to Wait Between DTMF Characters You can define the amount of time the unit must wait between receipts of each DTMF character comprising an In Band DTMF code If a DTMF character is not detected within the defined period of time and the In Band DTMF code has not been completed the unit automatically plays the Automated Attendant s opening greeting To define the amount of time to wait between DTME characters dial 211 XXX Where XXX 000 980 ms in steps of 20 ms The default is 500 ms Voice Mail and Auto Attendant System Installation and Programming Manual 8 4 Programming the In Band DTMF Protocol 8 2 6 8 3 8 3 1 MATRA PBX Support The unit can support the Q23 Protocol To activated the support in Q23 Enter to programming mode and dial Where X 1 unit support X 0 unit not support Sample Programming Working with the SIEMENS Hicom 150E Office PBX By default the SIEMENS Hicom 150E Office
85. he selected days The default is empty Voice Mail and Auto Attendant System Installation and Programming Manual 6 32 VMS Programming 6 6 Voice Mail Menu Jdefault vup Yoicemail Auto attendant management software Figure 6 42 Voice Mail Menu Via the Voice Mail menu you can configure the List of Mailboxes Notification Parameters and Groups of Mailboxes 6 6 1 List of Mailboxes The List of Mailboxes function in the Voice Mail menu consists of two screens in which you can define the individual and general mailbox parameters 6 6 1 1 List List of Mailboxes MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 MSG Light 1 Figure 6 43 List of Mailboxes Window List Tab The above list displays all the mailboxes defined in the Voice Mail and their configuration parameter values You can add edit copy and delete values by clicking on the appropriate button in this screen The description of the values is found in the following screen Supervisor Mailbox define here the supervisor mailbox which is used when the Voice Mail s memory is 85 full This mailbox will get the alarm messages about memory usage Command 360 Voice Mail and Auto Attendant System Installation and Programming Manual 6 33 VMS Programming Pressing the Add button Command 501 New Mailbox E xj Mailbox Parameters Mailbox p User Passwor
86. he DTMF commands are added as an extra reference and examples are clarified 6 2 File Menu Via the File menu you can execute the functions Open Save Save As Open Default Print Settings Menu Print Print Preview Print Setup Options and Exit Open Default Print Settings Menu gt Print Ctrl P Print Preview Print Setup 1 D Projects Untitled vup Options Exit Communication Off Line Voicemail Auto attendant Version 7 00 Management Software For Help press F1 nm 4 Figure 6 1 File Menu 6 2 1 Open The Open function from the File menu opens the Product Type window Figure 6 2 where you can define the target device and then standard Windows Open screen Figure 6 3 via which you can open an existing configuration file Voice Mail and Auto Attendant System Installation and Programming Manual 6 1 VMS Programming Product Type x Select product type VM 128 Mbx VM 32 Mbx AA 8 Mbx C AA 2Mbx Cancel Help Figure 6 2 Product Type Window open ijj 2x Look in B vms 7 002 v e et FE File name default Yup Files of type vms Files vup x Cancel A Figure 6 3 Open Window 6 2 2 Save The Save function from the File menu saves the current open and previously saved file over the existing file on the hard disk In case the file has not been saved previously the Save As screen will appear 6 2 3 Save As The Save A
87. hes 80 of its capacity a message is sent to this mailbox indicating the situation YYYY Corresponding extension number X Y Y Delete the extension 360 X assignments where X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension Volume level 369 X where X volume level 0 9 9 Loudest Voice Mail and Auto Attendant System Installation and Programming Manual 4 4 DTMF Programming Default Flash 1 370 XXX 600 ms where XXX is a 3 digit number 000 980 in steps of 20 ms Example 370 300 sets Flash 1 to 300 ms Flash 2 Flash 2 is fixed at 1200 ms 1200 ms Flash 2 is used in some PBX s for Recall from No Answer or Busy Codes Busy Disconnect 371 X YYYY and DTMF Off On where time X 0 incoming minimum DTMF length 0000 3000 ms Note DTMF which is shortly that defined with this command will be ignored by VM during greetings recording process 100 ms X 1 busy off 0100 3000 ms X 2 busy on 0100 3000 ms 500 ms X 3 Disconnect off 0100 3000 ms 500 ms X 4 Disconnect on 0100 3000 ms 240 ms X DTMF off 0000 3000 ms 240 ms X DTMF on 0000 3000 ms 200 ms YYYY Cadence in milliseconds in steps of 20 60 ms milliseconds Length of the 372 X DTMF cadence sent where X is the length of the DTMF cadence in by the PBX e g a ms 0 9 Each step represents 100ms 100 ms Disconnect code Note Note By set
88. hh mm where D is the day of the week 1 7 First hh mm start of work time in 24 hour format Second hh mm end of work time in 24 hour format Repeat for all days of the week Example 450 1 08 30 1700 means that the unit will play the Day mode opening greeting on Monday from 8 30 until 17 00 It will play the Night mode opening greeting the rest of the time 1 Day 1 is Monday 460 X Y hh mm hh mm SS where X Day of the week 1 7 1 for Monday Y Break number 0 9 SS Script number hh mm start and stop of break time in 24 format Voice Mail and Auto Attendant System Installation and Programming Manual 4 9 DTMF Programming Entering annual holiday dates 470 DD MM hh mm hh mm For Auto mode only where DD Day of the month 01 31 MM month 01 12 hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 24 hour format Repeat for holidays Example 1 470 02 12 08 15 23 45 The unit will play the Holiday mode opening greeting on December 2 from 8 15 until 23 45 Delete all holidays on a specific 470 DD MM date where DD Day of the month 01 31 MM month 01 12 Delete all holidays on a specific 470 MM month MM month 01 12 Delete all holidays 470 External Notification Active Time 490 hh mm hh mm where hh mm Start time Hour and minutes in 24 hour format hh mm End time Hour and minutes in 2
89. ined before a call is answered on the respected line Command 310 The Table Defines which script to be played for each port Script By Port Here you can separate two companies on one Voice Mail and define the opening greeting for each port For each port there are four opening scripts defined according to the day night break and holiday modes Command 112 Voice Mail and Auto Attendant System Installation and Programming Manual 6 26 VMS Programming 6 5 1 4 Script Recording Script Menu Figure 6 35 Script Menu Window Script Recording Tab In this screen you can define the Script Recordings loaded and deleted 6 5 1 5 Script Status Script Menu Day Opening Default Support Marketing Night Opening Default Figure 6 36 Script Menu Window Script Status Tab Voice Mail and Auto Attendant System Installation and Programming Manual 6 27 VMS Programming In this screen displays a list of all the scripts with their programming and recording status For each script you can name the file for future reference The icon of the script will change if the script is recorded number of scripts have been pre defined In the example we have added the Script for Support and Marketing 6 5 2 Time Date and Weekly Schedules x Time amp Date System Tim FQ ystem kme 12 59 06 PM System Date 9 23 2004 v Mode of Operation Figure 6 37 Time amp Da
90. ing on a wall close to the PBX 3 2 Unpacking Before unpacking inspect the package If you notice any damage immediately report it to your local dealer gt To unpack the unit 1 Place the package on a flat surface and open it 2 Remove the contents of the package and place them on a clean surface 3 Remove all packing material 4 Inspect the contents if you notice any physical damage report it to you local dealer immediately 3 3 Installing the Unit gt To install the unit 1 Mount the unit on a wall close to the PBX cabinet Use the drill template to place the two screws 2 Remove the side panel cover 3 Connect the RJ 11 connector on one end of the cables to the RJ 11 sockets on the side panel of the unit Connect the other end of the cables to one or two analog telephone lines on the Main Distribution Frame MDF of the PBX see Figure 3 1 NOTE Each RJ I I socket on the side panel of the unit can support up to two analog telephone lines VoxBox only Voice Mail and Auto Attendant System Installation and Programming Manual 3 1 Installation Main Distribution Auto Attendant Frame on the Voice Mail Panel PBX socket 4 pin RJ 11 socket 2 Line Connection Main Distribution Auto Attendant Frame on the Voice Mail Panel PBX 4 pin RJ 11 socket 4 Line Connection Figure 3 1 Analog Line Connections 4 Onthe side panel of the unit plug the 9 VDC adapter jack into the
91. irst Ext Last Ext Y group number 0 9 Delete all PBX legal extensions 320 Operator ID code 330 X X 0 9 Key To retrieve messages during mailbox 331 X greeting play back X 0 9 Retrieve digit Disconnect code 333 Code Delete disconnect code 333 Voice Mail and Auto Attendant System Installation and Programming Manual 10 5 Programming Commands PBX Parameters Operation Command External access code 340 X X up to 4 digits external line access code Legal entries digits 0 9 ABCD Pause Clear external access code 340 Pause before and after external access code 341 X X pause length in seconds 0 9 Default 2 sec Transfer mode for all extensions 350 X Y X I All extensions except the operator X 2 Operator extension only Y 0 Non Supervised Y 1 Supervised Mode Y 2 Semi Supervised mode Day operator Night operator Fax and Supervisor s extensions 360 X YYYY X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension YYYY Corresponding extension number Delete a specific extension assignment Volume level 360 X X 1 Day operator X 2 Night operator X 3 Fax extension X 4 Supervisor extension 369 X X volume level 0 9 9 Loudest Default 5 Flash 1 370 XXX Voice Mail an
92. layback of a script message the unit stops the message and waits for the rest of the digits of the extension The number of digits in an extension is defined by code 300 You can enter up to four different digits Command 170 XX first digit s Example 1 170 00 2 The unit waits for the rest of the extension number when 2 is dialed during playback of script message 00 After the caller dials the rest of the extension number the unit transfers the call to the extension Example 2 170 00 2 4 Same as Example 1 except the extension number starts with 2 or 4 for extension numbers 2xx and 4xx Voice Mail and Auto Attendant System Installation and Programming Manual 4 21 DTMF Programming 4 4 6 15 4 4 6 16 4 4 6 17 Transferring a Call Directly to a Mailbox Transfers the call directly to a mailbox number This feature is similar to directly dialing an extension except the call is transferred directly to a mailbox You can enter up to four different digits Command 175 XX first digit s Example 1 175 00 2 The unit waits for the rest of the mailbox number when 2 is dialed during playback of script message 00 After the caller dials the rest of the mailbox number the unit transfers the call to the mailbox Example 2 175 002 4 Same as Example 1 except the mailbox number starts with 2 or 4 Placing a Call on Hold Gives the caller the option to r
93. le 4 8 Detection Commands anonnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnee 4 24 Table 4 9 Transfer Modes Programming Commands eeeeeeeeeeeeeeeeeeeeeeeeees 4 25 Table 8 1 Entering an In Band DTMF Code Using a Telephone 0000 8 2 Table 10 1 DTMF Programming Commands arnnnnvrvrnnnnnnnnnrrnnnnnrrrrnnnnnnnnrrrnnnnnnn 10 1 Voice Mail and Auto Attendant System Installation and Programming Manual ix Introduction Chapter 1 Introduction 1 1 Manual Audience and Contents The Auto Attendant and Voice Mail System Installation and Operation Manual is intended for System Installers and Administrators responsible for the installation setup and programming of the units NOTE Please read this manual before installation programming and operation of the Auto Attendant and Voice Mail System The information in this manual is valid for the following devices Voice Mail 128 mail boxes VoxBox Voice Mail 32 mail boxes VoxBox Lite Note that the only differences between these units are Feature VoxBox VoxBox Lite Mail boxes 128 32 Storage capacity 10 hours 5 hours Number of ports 2 or 4 2 The term unit in this manual refers to both devices unless specifically stated otherwise Voice Mail and Auto Attendant System Installation and Programming Manual 1 1 Introduction This manual contains the following Chapter Heading 1 Introduction
94. ly transfers the call to the pre defined fax extension e Directory Listing Dial By Name The unit can provide a list of mailbox owner names The directory listing enables calls to be transferred to all extensions configured within the list A caller can access the directory listing by following instructions during the opening greeting In order to enable a directory listing call transfer the mailbox owner must record his name and a three letter code A caller can reach the proper extension after dialing the respective code and verifying a correct extension according to the mailbox owner s name The system administrator enables two methods of directory listing according to the mailbox owners first or last name Voice Mail and Auto Attendant System Installation and Programming Manual 2 4 General Description e Call Transfer The system administrator can program the unit to detect the Call Progress tone and DTMF signals sent by the PBX and transfer the calls to extensions in one of the following modes Non Supervised The unit transfers the call immediately without verifying the status of an extension Supervised The unit checks for a busy or answer signal before transferring the call to an extension Semi Supervised The unit only checks for a busy signal before transferring the call to an extension e Multilingual Option The unit can operate in three languages simultaneously The system administra
95. m Setting Notification For Mailboxes Local notification for a range of mailboxes 700 Local notification for one mailbox 701 Permitting remote notification for a range of 710 mailboxes Permitting remote notification for one mailbox T11 ss External notification active time 490 Notification Parameters Ring notification interval 720 Ring notification duration 730 Activate the LED notification 760 System Time and Date See Section 4 3 2 for information on setting the system time and date using codes 420 and 430 Voice Mail and Auto Attendant System Installation and Programming Manual 11 2 Programming Forms Day See Section 4 3 3 for information on setting the following schedule using codes 450 and 460 Day I Monday 2 Tuesday 3 Wednesday 4 Thursday 5 Friday 6 Saturday 7 Sunday Operational Mode 3 Break 4 Setting the Holiday Schedule See Section 6 5 2 1 for information on setting the holidays using code 470 Month Start End Name of holiday Setting the Working Time Working Hours Start End Break Time Start Setting the Operational Mode Select Day 0 Night 1 Holiday 2 Auto 400 __ End Voice Mail and Auto Attendant System Installation and Programming Manual 11 3 Programming Forms This form contains the programming s
96. me You can upgrade the unit by adding a 2 port expansion card to the motherboard to provide four lines The VoxBox Lite comes with two lines and 5 hours recording time This unit is not scalable 2 port expansion card Figure 2 2 VoxBox Unit Upgrading Voice Mail and Auto Attendant System Installation and Programming Manual 2 8 General Description 2 3 Physical Description The functional components of the unit are located under the side panel cover The LEDs are on the left side of the front panel The bottom panel has two indented holes for wall mounting Figure 2 3 Unit With Cover Removed 2 3 1 Side Panel 3 Figure 2 4 Unit Side Panel No Connector Function 1 Power Supply Connector Connects the unit to the external power supply 2 RS 232 Connector Connects the unit to the PBX or a PC 2 RJ 11 Sockets Connects the unit to 2 or 4 PBX extensions VoxBox Connects the unit to 2 PBX extensions VoxBox Lite Voice Mail and Auto Attendant System Installation and Programming Manual 2 9 General Description 2 3 2 Front Panel Figure 2 5 Unit Side Panel The following table describes the function of the four LEDS on the front panel Status Day Night Holiday Auto Day Mode Manual On Off Off Off Night Mode Off On Off Off Manual Holiday Mode Off Off On Off Manual Break Mode On On Off Off Manual Day Mode Auto On Off Off On Night Mode Auto Off On Off On Break
97. menus Send parameters to the VoxBox Dial voicemail number and test system is answering Test internal and external diverts to mailboxes Test message notification Test system clears down correctly during mailbox greetings Test all types of transfers Test message retrieval Check time stamps of messages Once you are satisfied that the VoxBox installation is complete backup the VUP settings to file Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 2 1 Frequently asked questions Appendix 3 FAQ Question Answer Question Answer Question Answer Question Answer When I dial the VoxBox I hear the message This Voicemail system has not been programmed What do I have to do to rectify this The VoxBox is simply stating that you have yet to program the automated attendant script menu Refer to step 8 of the Installation When I try to transfer to a mailbox to leave retrieve a message the message Invalid Mailbox please try again is played I have created this mailbox so why is it playing this message You need to check the range of legal extensions under PBX Parameters defined in the VMS Firstly make sure that you have a range set and secondly ensure the mailbox is included in this range This mailbox is unavailable plays when I am trying to leave a message in a mailbox I have previously been able to access this mailbox so why can t I get into it
98. ming Chapter 5 Switching to Computer Programming 5 1 General This section describes the purpose and main features of the Voice Mail Maintenance Software VMS and details the installation process The VMS enables you to Define PBX parameters Set the unit clock and calendar Create and maintain mailboxes Build Automated Attendant menus Review traffic statistics Print system parameters and statistics Programming the unit via the PC is done offline until sent in one block to the unit We recommend that you save the new configuration in a file Using the VMS you can also Open a configuration file to make changes and then to upload them to the unit Recognize connected unit Open the corresponding default configuration file View unit statistics e g line and memory utilization 5 2 Connecting the Unit to the Computer gt To enter the programming mode 1 Remove the side panel cover of the unit 2 Remove all cables attached to the unit s RS 232 connector 3 Connect one end of the RS 232 cable to an available serial port on your PC and the other end to the unit s RS 232 connector as shown in Figure 5 1 Voice Mail and Auto Attendant System Installation and Programming Manual 5 1 Switching to Computer Programming DBORF female DB9RM male To PC To Voice mail I DB9ORF DB9RM To pin 5 DBYRF To pin 3 DB To pin2 D ORF Figure 5 1 RS 232 Cable Connection 5 3 System Requir
99. mmands Operation Command Define an In Band DTMF code for an event 200 XX YY YY XX Event number 00 39 YY YY In Band DTMF code Delete all In Band DTMF codes 200 Delete In Band DTMF codes for an event 200 XX X Event number 00 39 Voice Mail and Auto Attendant System Installation and Programming Manual 10 3 Programming Commands In Band DTMF Programming Commands Operation Command Select a task for an In Band DTMF code 201 XX YY XX Event number YY Task number 00 Auto Attendant opening script 01 Leave a message 02 Retrieve messages 03 Play a specific script 04 Play a busy menu 05 Play a No Answer menu 06 Play a DND menu 07 Disconnect the call 08 Record the conversation 09 Play a specific script and change to Ist language 10 Play a specific script and change to 2nd language 11 Play a specific script and change to 3rd language Select a task for an In Band DTMF code 12 Play the Directory Listing DBN 13 Transfer to a mailbox 14 Transfer to an extension 15 Transfer to the operator A destination must be defined for these tasks Select a destination for an In Band DTMF 202 XX YYYY event XX Event No YYYY Destination Delete the destination for a specific In Band 202 XX DTMF event XX Event No Delete all destinations 202 MATRA P
100. nd Programming Manual 11 5 System Messages Chapter 12 System Messages 12 1 General This chapter lists the Voice Mail system messages and their numbers You can hear each of these messages in the programming mode by dialing 690 language digit 1 2 or 3 system message number or To hear all system messages dial 691 language digit 12 2 System Messages No System Message 000 This system has not been programmed Please refer to the installation manual for instructions Thank you 001 Please hang up now 002 Please enter your password 003 Invalid entry Please try again 004 Please hold 005 Message was received on 006 At 007 Zero 008 O clock 009 No Voice Mail and Auto Attendant System Installation and Programming Manual 12 1 System Messages 12 3 Numbers 010 One O11 Two 012 Three 013 Four 014 Five 015 Six 016 Seven 017 Eight 018 Nine 019 Ten 020 Eleven 021 Twelve 022 Thirteen 023 Fourteen 024 025 026 027 028 029 030 031 032 033 034 035 036 Fifteen Sixteen Seventeen Eighteen Nineteen Twenty Thirty Forty Fifty Sixty Seventy Eighty Ninety Voice Mail and Auto Attendant System Installation and Programming Manual 12 2 System Messages 12 4 Dates 037 First 038 Second 039 Third 040 Fourth 041 Fifth 042 Sixth 043 Seventh 044 Eighth 045 Ninth 046 Tenth 047 Eleventh 12 5 Months 058 Of January 059 Of February 060 Of
101. ne 6 3 627 Print Preview seccsecencsiecapacescertacewnuaeessnnedteaeerceteveensiiactecneteseaseetousy 6 3 6 2 8 Print SEUPueeeeeeddenmnsgddsmmndenede 6 4 6 29 Eat 6 4 Voice Mail and Auto Attendant System Installation and Programming Manual ii Table of Contents 6 210 Pu 6 5 6 3 Communication MENN Luusasnssnsstsaaadasdtsdaaadsdagsdkdedanadkdeder 6 6 6 3 1 Read Parameters utiascnnccnnnncanennacnnincaminacimmncenatnacivacentes 6 6 6 3 2 Send Parameters mmmmrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrerrrrrrrrrerr 6 7 6 3 3 Read Recording rrrnnnnvvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnannnnnnnnnnnsennnnnnnnnn 6 8 6 32 Send Recordinfusasearseudssedsnedoagsne dende der 6 9 5 BP rede 6 11 6 3 6 FRP vs 6 11 EEE EE 6 12 Ms cin AES WO 0 eccvccneea cena lere dicta alcteate 6 12 6 3 9 Go OM OOS pien iea tiei pritini 6 13 6 4 Parameters Menu rrrrrrnrvvrvvvrvvvvrrnnvnnrnvrnnrnnnnnnssrnssnnnnrnssrnrnssnsnnnsssnssnn 6 13 6 4 1 PRP FSR 6 13 6 4 2 System Parameters ennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 6 19 6 4 3 In Band DTMF P tocokuLuyuusasammmummmmammmmemmmum 6 20 6 5 Auto Attendant Menu rrrrrrrrrrvrrrrvrrvvrrrrrrrrrnrnrrrrnrnnnsnnssrsrnssnssnnssnnnnnn 6 21 6 5 1 Sep Mel su arms 6 21 6 5 2 Time Date and Weekly Schedules wrrrrrrnnnnnrrnnnnnnnnnrrrnnnnnnn 6 27 6 6 Voice Mail Menu s ssssssmessnsnsdensnsnsnskensnensnenenanekensndnskenenenebenendegagsendngd
102. ng and sending parameters in the VMS FIRST perform a read action otherwise you may overwrite the existing information with default information or other incorrect information When sending parameters to the unit the system will not answer any calls Voice Mail and Auto Attendant System Installation and Programming Manual VMS Programming 6 3 3 Read Recording The Read Recording function in the Communications menu reads the script recordings from the unit to the VMS You can edit this information or send it to another unit Read Recording X Check connection to unit and press OK to continue OK Cancel Help Figure 6 15 Read Recording Window NOTE The script recordings in the unit are not WAV files but special DSP formatted files WAV files cannot be converted to this format To copy a script from one unit to another the scripts need to be recorded via telephone for the first unit The scripts can then be transferred via the Read Send Recording functions to another unit 6 3 3 1 List of Script Recordings to be Read The List of Script Recordings button shows a screen in which scripts can be selected After selecting Script Recording numbers from the list Figure 6 16 and pressing the Add button you need to define the location where to store them they will be stored with the extension of the Script Recording number e g script 10 script 00 The delete button is used to unselect the chosen script s
103. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 6 12 Figure 6 22 Change Password Window ssrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnner 6 12 Figure 6 23 COM Port Selection Window s rerrnrnnnvrnnrnrnnvnnnrnnnnnvnnnnnrnnvennnnennnnne 6 13 Figure 6 24 COM Port Selection Window rrrnnnnvnnvrvnnnnnnnvrnnnnrnnvvrnnnrrnnvrnnerennvnnne 6 13 Figure 6 25 PBX Parameters Window Extensions Tab rrrrrrrrrvrrvrrrnnnrrrrrrnr 6 14 Figure 6 26 PBX Parameters Window Call Transfer Tab srrnnnnnnvvrnnnnvnnvrnne 6 15 Figure 6 27 PBX Parameters Window Supervision Tab rrrnnvvnnnnnnnnvrnnnnvnnvnnn 6 16 Figure 6 28 PBX Parameters Window CP Tone amp Disconnect Tab 6 18 Figure 6 29 System Parameters Window renrrnnnvvnnnrnrnnvennrnnnnnvnnnrnnnnvennnnnnnnene 6 19 Figure 6 30 In Band DTMF Protocol Window Lu ummimmmnmiaenmidukminmreledesvinn 6 20 Figure 6 31 Auto Attendant Menu wwrrrnnnnnvrrnvnnnnnnnvrnnnnnrrrnnnnnnnnnrrrnnnnrrrrnnnnnnesennn 6 21 Figure 6 32 Script Menu Window Script Programming Tab cccceeeee 6 21 Figure 6 33 Script Menu Window Dial a String Tab eerrrrrrnnnnrrrrrnnnnnnnrrrnnnnnnr 6 24 Figure 6 34 Script Menu Window Script Opening Tab wwrrrrnnnnnrrrrnnnnnrnnnnnnnr 6 25 Figure 6 35 Script Menu Window Script Recording Tab ceeeeeeeeeeeeees 6 26 Figure 6 36 Script Menu Window Script Status Tab rrennnnnno
104. nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnrnnennnnnnnnnnnnnnnn 2 9 Figure 2 4 Unit Side PANG le oceitisstancrepedanniadsaadasanoeeaiadsangoasennahiahiangasassaaaioebeeaahiadiie 2 9 Figure 2 5 Unit Side Panel Luse 2 10 Figure 3 1 Analog Line ConnectionS ssseeeeoseseeennnereeeerrrerrnnnrrseerrrtnnnnnreseerrrene 3 2 Figure 3 2 Analog Line Connections s rerrarnnvvnnrnnnnnvnnnnnnnnnnnnnnnnnnnennnnennnnnnnnnnnnnen 3 3 Figure 5 1 RS 232 Cable Connection sseennnnnnnnnnnnnnnnnennnnnnnnnnnnnnnnnnennnnneennnnennn 5 2 Figure 5 2 COM Port Selection Window uLunssegampnmdmdnde nise 5 3 Figure 5 3 Product Type WNdOW Lunsamsgdsamdgmenqesnemagnnadgvipdadndjvgadvesendet 5 3 Figure 5 4 Main Screen rrnnnnnvnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnennnnnnnnnn 5 4 Figure 5 5 Communication MENN Luseensensmmmenidvinvnandjja vsdaeennsmded danse 5 4 Fig re 6 1 File MON as trcvctticcleptcncbatsaihncec ati cthaine et 6 1 Figure 6 2 Product Type WindOW cccceeeeeeeeeeeseeeeeeeeeeeeeeesenseeeeeeeeeeeeeeeenas 6 1 Figure 6 3 Open Window vr 4 6 2 Figure 6 4 Save As Window ernnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnennnnnnevnnnnnnnnnennnnnerennnennnn 6 2 Figure 6 5 Print Settings Menu uaumsmannmmsaenmmuemmnmmnvjvnjv 6 3 Figure 6 6 Print Window rrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnn 6 3 Figure 6 7 Print Preview WINDOW si cases ccandsansstnaenadereara
105. nnnnnrrrrrnnnrrrnnnnnnr 6 26 Figure 6 37 Time amp Date Window rrrrnnnnnnnnnnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 6 27 Figure 6 38 Time amp Date Window rrrrnnnnnnvrvrvnnnnnnnornnnnvrrrnnnnnnnnnnrnnnnrrrrnnnennsnnnnn 6 28 Figure 6 39 Auto Window Weekly Schedule Tab urrsnnvrnnnnnnnnvrnnnnnvvrnnnnennvnnne 6 29 Figure 6 40 Auto Window Auto Breaks Tab rrrrnvrrnnnnrnnvrnnnnrnnvrrnnnrrnnvrnnnrernnnene 6 30 Figure 6 41 Auto Window Holiday Schedules Tab rrrrnvvrnnrnnnvvrnnnnnnvrnnnnrnnvrnn 6 31 Figure 6 42 Voice Mail Menu mrrrnnnnnnnnvvnnnnnnnnnnnnnnnnnvnnennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn 6 32 Figure 6 43 List of Mailboxes Window List Tab rnnnnannvnnnnnnnnnvrnnnnnnvrnnnnvnnvnnne 6 32 Figure 6 43 New Mailbox Window Mailbox Parameters Tab rrrrrnrnnnnvvnnnnnnr 6 33 Figure 6 45 List of Mailboxes Window Parameters Tab rrrrrnnvrnnnnnnnvnnnnvnnvnnne 6 35 Figure 6 46 Notification Parameters Window rrsnnnvnnnnnnnnvennrnnnnnvnnnnnrnnvennnnnnnnen 6 36 Figure 6 47 Notification Parameters Window wxrnvvnnnnnnnnvrnnnnnnnvrrnnnrvnnvrnnnrernvnnne 6 37 Figure 6 48 Notification Parameters Window wxsnvrnnnnnnnnvrnnnnvnnvrrnnnrnnnvrnnnrernnnnn 6 38 Figure 6 49 Line Monitor Window rsnnvrnnnnvnnvvrnnnnrnnvrnnnnnrnnvrnnnrrnsrrnnnrrnnvrnnnsennvnnne 6 38 Figure 6 50 Statisti s Menu vccciessiiaiiinansnsiubiddoisbunsnecsbeisine eap 6 39 Figure 6 51
106. not forget to enter programming mode by dialing 900 and the administrators password before using the programming commands Table 4 1 presents the commands you must enter to apply the PBX parameters to the unit Voice Mail and Auto Attendant System Installation and Programming Manual 4 2 DTMF Programming Table 4 1 PBX Parameter Commands Operation Extension size Cut off time for continuous call progress tone detection No of rings before the line is answered Command Default 300 X where X is a digit 1 4 You can only change this parameter if mailboxes and or legal extensions have not yet been defined 301 X where X cut off time in seconds 0 9 6 seconds 310 line number number of rings Line number 1 4 Number of rings 1 9 Time to wait for No Answer 311 XX where XX is 00 99 seconds This code is applicable only when supervised transfer is selected 20 seconds Legal PBX Extensions 320 Y First Ext Last Ext where Y is a group number 0 9 Example 320 0 330 350 320 1 355 375 You can define up to 10 groups of legal extensions If a caller dials an extension by direct dialing code 170 The unit checks if the extension is legal If the extension is not legal The unit does not transfer the call Resetting a group Resetting all groups Operator ID Code 320 Y 000 000 the two groups of zeros can be 2 3 or 4 digits long
107. nsareindderadeaneateiniuiatrncanees 6 4 Figure 6 8 Print Setup Window ssa ica need asetataaiaasdna tla stda aca ls dala aahdalacal 6 4 Figure 6 9 Options Window Toolbar Configuration Tab wxsrrnnvrrvnnnnrnvrnnnnnnnr 6 5 Figure 6 10 Options Window File Location Tab rrvnnnnnnvvrnnnnnnnvrnnnnrnnnvrnnnnrnnvrnne 6 5 Figure 6 11 Communication Menu rsvrrnrrarnnvvnnrnnnnnvvnnrnnnnnenensnrnnnennnnannnnnnnnnnnnnn 6 6 Figure 6 12 Read Parameters Window rrannnnnnnnnnnnnvnnnnnnnnnnnnnnannnnnnnnnennnnnnnnnnnnnnne 6 6 Figure 6 13 Send Parameters Window cccceeeeeeeeeeceeeeeeeeeeeeeeeeeeaeeeeeeeeeeeeeees 6 7 Figure 6 14 Password Window mnrrnrnnnnnnnnvvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnoennnnennnnn 6 7 Figure 6 15 Read Recording WINdow mumssememiamemismaemmmmmlunnmmnan ee mennene 6 8 Figure 6 16 List of Scripts to be Read Window snnnvrnnrnnnnnvnnnrnnnnvennrnnrnnennnnnnnnnenn 6 9 Figure 6 17 Send Recording Window m assaunsmnmmetnunsnis jrinjien 6 9 Figure 6 18 List of Scripts to be Sent Window rrrnvrrnnnnnnnvrnnnnvnnvrrnnnnnnnvrnnrrernvnnn 6 10 Figure 6 19 Backup WINdOM esse ktien 6 11 Voice Mail and Auto Attendant System Installation and Programming Manual vi Table of Contents Figure 6 20 Restore Window rnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnn 6 11 Figure 6 21 System Init Window errnnnnnnnnnnvnonnnnnnnnnnnnnnnnnnn
108. odes are Day Night Break and Holiday Mailbox 4 digits password Gives access to individual mailboxes Mailbox owners can change the password at any time Line Monitor The unit sends all incoming DTMF codes to the VMS from all the ports simultaneously through the RS 232 cable The line monitor is a powerful tool to simplify the integration and installation of the unit with the PBX Automated Attendant Features The unit s automated attendant answers incoming calls and through a series of recorded menus and telephone directories helps the callers reach the required extensions Opening Greeting The unit plays a pre recorded greeting to callers The opening greeting usually includes the organization s name how to reach an extension department or operator how to switch languages how to leave a message and to access a directory During the greeting callers can access a department by dialing a single digit dialing the extension number or holding for assistance Operating Modes Depending on the time and the system schedule the unit answers external calls with one of four opening greetings Day Mode During normal business hours the unit answers calls with a pre recorded daytime greeting The daytime greeting enables the caller to reach a requested extension mailbox department and directory or to switch languages Voice Mail and Auto Attendant System Installation and Programming Manual 2 3 General D
109. ogramming Manual 6 17 VMS Programming Transfer Mode By selecting a radio button you can define the operation mode for the Voice Mail s Auto Attendant Non Supervised is when the Voice Mail transfers the call without checking the status of the target extension Semi Supervised is when the Voice Mail only recognizes the busy signal from the PBX and Supervised is when the Voice Mail check for busy signal from the PBX and no answer time out Command 350 Call Progress Tones In this drop down menu the method used to detect answered busy and DND Do Not Disturb status when a call is being transferred to an extension in semi or supervised mode The two options are either Call Progress Tones or DTMF For Call Progress Tones the Voice Mail samples the sounds from the PBX such as busy or disconnect tones and in the case of DTMF the Voice Mail waits to receive DTMF signals from the PBX for busy no answer and DND Command 220 DTMF Codes from PBX The answer busy and DND signals are only programmable when changing the default from CPT to DTMF Answer Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is answered in supervised mode off hook signal Busy Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is transferred to a busy extension while in supervised mode DND Signal is the DTMF signal sent from the PBX to the Voice Mail when a call is transferred to an ext
110. on When I reach a mailbox a menu is played immediately and I am not given a chance to leave a message The mailbox is defined as an announcer mailbox Symptom I have disabled the Automatic Gain Control but the messages are played louder then needed Solution Only messages recorded after the change are affected Initiate a new call after changing the AGCs status Symptom How can I delete the messages of all users Solution Change the parameters Maximum no of days to store messages to 1 740 and reorganize the system 610 Symptom VMSs transfer operation is interrupted when large files are used with windows 98 or NT Solution Windows 98 and NT support a power save mode which interferes with serial ports operation Disable this feature on PCs that run the VMS application Voice Mail and Auto Attendant System Installation and Programming Manual 9 3 Programming Commands Chapter 10 Programming Commands 10 1 General Table 10 1 presents a summary of DTMF programming commands Table 10 1 DTMF Programming Commands Operator Commands Operation Command Day light summer time 7 XXXX Y XXXX operator s password Y 0 Reduce the time by one hour Y 1 Increase the time by one hour Change the operational mode without 8 XXXX Y entering the programming mode XXXX operator s password Y 0 Day Y 1 Night Y 2 Holiday Y 3 Auto Y 4 B
111. one Press the hash key when you have finished Calls will be transferred to your extension Calls will not be transferred to your extension Please enter the mailbox number You have reached the mailbox of You have reached mailbox number Please leave a message after the tone When you are finished press star for further options or simply hang up Voice Mail and Auto Attendant System Installation and Programming Manual 12 4 System Messages 096 097 098 099 100 101 102 103 104 105 106 107 108 109 110 111 112 113 114 115 116 117 118 119 120 System Message The required extension is busy To try another extension press 1 followed by the extension number To hold press 2 To leave a message press 8 To transfer to the operator press 0 To return to the Main Menu press 9 The required extension does not answer To try another extension press 1 followed by the extension number To leave a message press 8 To transfer to the operator press 0 To return to the main menu press 9 The mailbox is currently unavailable The system is busy Please wait a m p m You have a call The required extension is busy To try another extension press I followed by the extension number To hold press 2 To transfer to the operator press 0 To return to the main menu press 9 The required extension does not answer To try another extension press 1 followed by the extension number To tr
112. oups A caller can send a message to all the members of a mailbox group at one time Voice Mail and Auto Attendant System Installation and Programming Manual 2 6 General Description All defined mailboxes belong to the All Group mailbox group In addition the system administrator can create up to four mailbox groups each containing up to twenty mailboxes Mailboxes can belong to more than one group and can be added to or deleted from a mailbox group by the system administrator Each mailbox group can be assigned with a mailbox group greeting Do Not Disturb Mode Mailbox owners can set their mailboxes in the Regular Mode or Do Not Disturb Mode When a caller dials a Do Not Disturb extension using the Automated Attendant menus the unit plays a special Do Not Disturb menu and does not transfer the call to the extension Individual Language Selection The system administrator can select one of the languages supported by the unit When the mailbox owner or caller enters the mailbox the unit automatically switches to the selected language Adjustable Recording Length The system administrator can select the length of all recorded messages in the unit The selected length will control the following types of messages scripts greetings names and incoming messages Changing this parameter will affect the operation unit Automatic Gain Control AGC When this feature is enabled the unit automatically adjusts the lin
113. ow begin writing blocks to the VoxBox 5 After approximately 20 minutes this process will finish and you will be prompted to reset the box power on then power off 6 After resetting the VoxBox it is now ready for programming You can send a saved VUP file to the box or use the Restore command from a wax file Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 5 1 VoxBox Returns Appendix 6 VoxBox Returns RETURNS FORM FOR VOXBOX VOXBOX RETURNS OAK TELECOM LTD 7 ALBANY PARK CABOT LANE POOLE DORSET BH17 7BX Forename Surname Company name Address Telephone Name of Installer Telephone N of Installer Telephone system PLEASE CIRCLE WHAT IS BEING RETURNED POWER SUPPLY LEADS VUP VUJ DISC SIDE PANEL COVER MANUAL SCREWS Reason for return in order to reduce any delays please be specific Date returned Date received by Oak Please print two copies of this form sending one with the unit and keeping the second as a record Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 6 1 Contacting Us Appendix 7 Contacting Us If you require any further information on VoiceMail products from Oak Telecom Ltd or need to order any expansion components for your VoxBox please contact us at Oak Telecom Ltd 7 Albany Park Cabot Lane Poole Dorset BH17 7BX Tel 0870 2000 24 7 Fax 0870 2000 24 8 Technical Support
114. power supply connector 5 Plug the 9 VDC adapter into the main power supply outlet to turn the unit on The LEDs on the front panel turn on and off one after another and then the LED indicating the status of the unit turns on 6 If your PBX supports a full authorized RS 232 integration with the unit connect one end of the RS 232 cable to the unit s RS 232 connector and the other end to the RS 232 connector of the PBX 7 Call each unit line from any extension and verify the answer You should hear the default greeting system message no 000 See Chapter 12 Replace the side panel cover 9 Program the unit according to your PBX type and required applications Voice Mail and Auto Attendant System Installation and Programming Manual 3 2 Installation Single Line Digital Telephones Telephones Auto Attendant amp Sond Voicemail voice channels PSTN HINT Il PC for programming Figure 3 2 Analog Line Connections 3 3 1 Expanding the System to 4 Ports VoxBox Only The 2 port expansion kit contains e 2 port expansion card e 4 wire cable e 2 plastic spacers gt To install the expansion card 1 Disconnect all external cables and connectors 2 Remove the 9 VDC adapter power plug from the main power supply outlet to turn the unit off Open the unit s top cover by unscrewing the four screws Place the two plastic spacers into the corresponding holes Insert the expansion card into the co
115. reak e The following programming codes are to be used after dialing 900 administrator password Script Programming Commands Operation Command Directory listing format 011 X X 0 Last name X 1 First name Record a script message 100 XX Beep Record Play a script message 101 XX Beep Playback Delete a script message 102 XX XX Script No Select EOM timeout for each script 105 XX Y XX Script No Y Timeout in seconds Transfer to a script message 110 XX B YY Voice Mail and Auto Attendant System Installation and Programming Manual 10 1 Programming Commands Script Programming Commands Operation Command Transfer to the directory listing 111 XX B XX Script number Select opening menu 112 XX YY Z XX Default script number 00 10 15 or 20 YY Replacement script number 00 20 Z Line number 1 4 Transfer to opening menu 115 XX B Transfer to a script message with a change of language 117 XX B YY Z Z 1 2 or 3 language number Transfer to a script message with a change of language 117 XX B YY Z Z 1 2 or 3 language number Set default language 118 Z Z 1 2 or 3 language number Transfer to an extension 120 XX B Extension Dials a programmed DTMF string from the auto attendant script 121 XX B YY YY DTMF string number 00 19 Se
116. rev Pace Two Page Zoom In Zoom Gut Close Figure 6 7 Print Preview Window 6 2 8 Print Setup The Print Setup function in the File menu Figure 6 8 opens a default Windows Print Setup window Print Setup 21x Status Ready Type HP Laseret 2200 Series PCL 5e Where ITS Comment its Letter gt Source Auto Select Figure 6 8 Print Setup Window 6 2 9 Options The Options function in the File menu consists of two screens The Toolbar Configuration screen and the File Location screen 6 2 9 1 Toolbar Configuration In the Toolbar Configuration screen Figure 6 9 you can select the toolbars and tooltips that will be displayed Voice Mail and Auto Attendant System Installation and Programming Manual 6 5 VMS Programming Figure 6 9 Options Window Toolbar Configuration Tab 6 2 9 2 File Location In the File Location screen Figure 6 10 you can define the save and load location of the files By default the location is the same as where the VMS EXE program is stored Figure 6 10 Options Window File Location Tab 6 2 10 Exit The Exit function in the File menu closes the VMS program If you have made changes to the parameters and not saved the file the program will ask if you want to save the configuration file before exiting the program Voice Mail and Auto Attendant System Installation and Programming Manual 6 6 VMS Programming 6 3 6 3 1
117. rresponding J9 J10 connector Do opi eS Connect one end of the 4 wire cable to J5 on the motherboard and the other end to J3 on the expansion card 7 Replace the top panel cover and plug the 9 VDC adapter into the main power supply outlet to turn the unit on 8 Reconnect all the external cables and connectors to the unit Voice Mail automatically detects four lines when it is turned on Voice Mail and Auto Attendant System Installation and Programming Manual 3 3 DTMF Programming Chapter 4 DTMF Programming 4 1 General You can program the unit using e A telephone by means of DTMF tones e A computer by means of the designated Voice Mail Maintenance software see Chapters 5 and 6 NOTE You will hear a confirmation tone every time you enter a programming command 4 2 Entering and Exiting the Programming Mode NOTE The unit is unable to handle calls when in the programming mode gt To enter the programming mode 1 Connect a PBX analog line to the unit Call the PBX analog line from any touch tone telephone Wait until the unit answers and plays the opening menu Dial 900 Dial the System Administrator s password default 1234 to enter the programming mode 2 3 4 5 gt To exit the programming mode Dial 900 or do not dial any number for a consecutive one minute NOTE If you exit the programming mode by dialing 900 the unit plays the opening menu You can then check the chang
118. s please contact our dedicated Customer Service Centre on 0870 2020 24 7 for further assistance Voice Mail and Auto Attendant System Installation and Programming Manual Appendix 4 1 Initialisation Appendix 5 Initialisation VOXBOX INITIALISATION THROUGH VMS The System Init command available in the VUP software will reset the VoxBox s configuration back to its factory default settings The actual process is very straightforward and should take approximately 30 minutes Please note that resetting the VoxBox in this way will delete all saved information such as messages greetings and Script recordings It is possible to backup the whole system data Script recordings names greetings messages system prompts by using the Backup and Restore command also available in the VMS software File Communication Paramet Read Parameters Send Parameters Read Recording Send Recording Backup Restore System Init Password ComPort 1 Select System Init from the Communication menu System Init E xj File Name 7220 VOR Browse Check connection to unit and press OK to continue EJ ses te 2 When the System Init window opens click the Browse button 3 Select an initialisation file filename name vox i e V4al09 vox for a version 4 07 VoxBox available from www oak co uk 4 Click the OK button then confirm The process will n
119. s command may include the system message 001 Command 140 XX B Z Z 0 means disconnect the line with no message Z 1 means disconnect the line with the above system message Example 140 10 1 The unit plays the disconnection message and then disconnects the call at the end of script message 10 Voice Mail and Auto Attendant System Installation and Programming Manual 4 20 DTMF Programming 4 4 6 12 4 4 6 13 4 4 6 14 Leaving a Message in a Mailbox Initiates the procedure for leaving a message in a mailbox Command 150 XX B 4 Example 150 00 8 The unit asks for a mailbox number when 8 is dialed during playback of script message 00 After dialing the requested mailbox number the caller hears the mailbox s greeting and can leave a message Retrieving Messages from a Mailbox Initiates the procedure for retrieving messages from a mailbox Command 160 XX B Example 160 00 9 The unit asks for a mailbox number and password when 9 is dialed during playback of script message 00 After dialing the requested mailbox number and password the mailbox owner can retrieve his messages and access the user menu to record a personal greeting change his password etc Directing a Call to an Extension Enables the caller to dial an extension directly by programming the first digit of the extension When a caller dials the first digit of an extension during p
120. s function from the File menu saves the current open file with the specified name in the specified directory You can save files with the following extensions VUP corresponding to VoxBox VUJ corresponding to VoxBox Lite Voice Mail and Auto Attendant System Installation and Programming Manual 6 2 VMS Programming Save As E l x 2 in 3 VMS 7 002 yen E PEX Data Base Figure 6 4 Save As Window 6 2 4 Open Default The Open Default function in the File menu opens the default device s file You must first specify the target device Voice Mail and Auto Attendant System Installation and Programming Manual 6 3 VMS Programming 6 2 5 Print Settings Menu The Print Settings menu function in the File menu Figure 6 5 opens a submenu in which you can define the parameters for printing t default vup Yoicemail Auto attendant management software Print Settings Menu Communication Off Line Figure 6 5 Print Settings Menu 6 2 6 Print The Print function in the File menu opens the default Windows Print window ra Figure 6 6 Print Window 6 2 7 Print Preview The Print Preview function in the File menu Figure 6 7 shows a default Windows preview of the parameters that need to be printed Voice Mail and Auto Attendant System Installation and Programming Manual 6 4 VMS Programming up Yoicemail Auto attendant management software Ei Next Page P
121. s password 5 DND DND enable disable 6 External Notification Set the external notification parameters if allowed 7 Pager Notification Set the pager notification parameters if allowed 9 Return to Previous Return to previous menu User s main menu Menu Voice Mail and Auto Attendant System Installation and Programming Manual 7 2 User Operation Instructions 7 4 1 Record Greeting The mailbox owner can record a personal greeting by dialing 1 on the user s parameters menu see Paragraph 7 4 The unit then plays the Record Greeting menu Digit Name Description 1 Play Back Play existing recording 2 Record Record a new greeting message 8 Delete Delete existing message 9 Return to Previous Return to previous menu user s parameters Menu menu To record a greeting message for a mailbox group enter the mailbox group number as the mailbox number The above menu will be played and a message may be recorded or altered 7 4 2 Record Name The mailbox owner can record his personal name by dialing 2 on the user s parameters menu see Paragraph 7 4 The unit then plays the Record Name menu Digit Name Description 1 Play Back Play existing recording 2 Record Record a new name 8 Delete Delete existing name 9 Return to Previous Return to previous menu User s parameters Menu menu Voice Mail and Auto Attendant System
122. s selected 700 OPERATION Setting local notification for a range of mailboxes Disable local notification for all mailboxes 701 Mailbox X where X is defined as above Setting local notification for one mailbox Permitting remote notification for a 710 First Mailbox Last Mailbox Y range of mailboxes where Y 0 remote notification is not permitted Y 1 remote notification is permitted Disable remote notification for all 710 mailboxes Permitting remote notification for 711 Mailbox Y one mailbox Y 0 remote notification is not permitted Y 1 remote notification is permitted Ring Notification Interval 720 XX where XX is a 2 digit number in minutes 1 99 Default 30 minutes Ring Notification Duration 730 X where X 0 stands for short time for rings default X 1 stands for long time for rings Maximum number of days to store 740 XX messages where XX stands for number of days 00 99 00 Messages are not deleted by Voice Mail Time to wait after off hook for 741 X notification dialing lt Timed seconds 09 Voice Mail and Auto Attendant System Installation and Programming Manual 4 15 DTMF Programming OPERATION COMMAND Number of Ring Notification 750 XX retries where XX refers to the number of ring notification attempts Default is 05 Activate the LED notification 760 X where X 0 for 1
123. te Window The time and date function in the Auto Attendant menu provides the options to change the time date and operation mode System Time and Date current date and time by default the Voice Mail takes the time and date from your PC The system time will be shown after the Read parameters from the system otherwise PC time will be shown here Command 420 430 Mode of Operation Defines the unit s mode of operation The mode can be changed by DTMF code In Auto mode the Voice Mail will automatically change from day to night to holiday and to break mode as programmed in the weekly schedule Command 8 400 Voice Mail and Auto Attendant System Installation and Programming Manual 6 28 VMS Programming 6 5 2 1 Schedules Time Date and Weekly Schedules xj Time amp Date System Time 2 19 30 PM System Date 9 23 2004 7 Mode of Operation M Schedules eS Pm toes te Figure 6 38 Time amp Date Window The schedules button on the time and date screen is available in the Auto Operation mode only NOTE Automatic Mode When the Voice Mail is programmed in Automatic mode the weekly and holiday schedules must be programmed Should you not do so the Voice Mail will automatically play the opening greeting that was pre programmed by the system clock If a correspond script greeting is not recorded system will be switched to the Manual Day mode automatically The Schedul
124. the unit incorrectly returns calls Solution The unit s time to wait for No Answer parameter value is greater then the PBX s recall time parameter value Decrease the value of the unit s Time to Wait for No Answer parameter or increase the value of the PBX s recall time parameters Symptom In supervised mode the unit does not recognize answered calls Solution Increase the voice Sensitivity parameter value Make sure that the correct Transfer Supervision Type has been selected Symptom The unit transfers calls made to an extension to its mailbox and plays message stating that the extension is unavailable Solution The extension is in Do Not Disturb mode Symptom The Voice Mail Utility Program VMS issues a warning that the COM port is unavailable Solution Make sure that the selected COM port is not being used by another device or Program If the selected COM port was previously used by another device remove the device shut down and restart your computer to release the serial port Symptom A message is sent to a mailbox group that contains five defined mailboxes but only two receive the message Solution The messages were sent to all the mailboxes in the group but only accepted by those mailboxes that did not have the maximum number of messages recorded Symptom The unit has been programmed to operate in Night mode When a call is received it disconnects the call and switches to Day mode Solution Make sure that the
125. ting this parameter to 2 the Voice Mail This parameter is will cut 200 ms from the end of the recording needed to calculate the time which must be truncated from the end of the message which is terminated via the Disconnect code Busy Signal 375 XXXX Cadence Check where XXXX is a busy extension number Check the busy signal by dialing the busy extension number and playing the busy cadence values Voice Mail and Auto Attendant System Installation and Programming Manual 4 5 DTMF Programming Default Voice and DTMF Sensitivity 376 X Y X 1 Voice sensitivity level X 2 DTMF sensitivity level Y Sensitivity level 0 9 The volume at which the unit detects voice when the called extension answers or the volume level at which the unit detects DTMF throughout its operation Note The higher the sensitivity level the higher the sensitivity to voice or DTMF In order to activate the new selection a new call must be initiated 377 X X 0 AGC disabled X 1 AGC enabled When enabled The unit will adjust the incoming messages volume to a set volume level Note For the new value to take affect a new call must be initiated 379 X where X volume level 1 9 9 Loudest 380 X CODE X 1 LED1 notification code X 2 LED2 notification code X 3 LED notification off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Ans
126. to be Sent Window Voice Mail and Auto Attendant System Installation and Programming Manual 6 11 VMS Programming 6 3 5 Backup The Backup function in the Communications menu enables a full backup of the unit containing all scripts messages personal greetings and parameters The information is collected in a WAX file Backup E3 ol ok Servet bek Figure 6 19 Backup Window 6 3 6 Restore The Restore function in the Communications menu enables a full restore of the unit The WAX file contains all scripts messages personal greetings and parameters Figure 6 20 Restore Window NOTE You can use a WAX file to transfer the identical contents from one unit to another Voice Mail and Auto Attendant System Installation and Programming Manual VMS Programming 6 3 7 System Init The System Init function in the Communications menu is used to reset or update the unit and to clear the flash memory The VOX file contains all system messages and language combinations After a System Init the unit will return to the manufacturers defaults System Init M7A201 vox Figure 6 21 System Init Window 6 3 8 Password The Password function in the Communications menu provides the possibility to change the administrator s password The password may be 4 to 8 digits long only The default is 1234 Change Password Figure 6 22 Change Password Window Voice Mail and Auto
127. tor can configure each mailbox to operate in one of the three selected languages The caller can select the language in which the system messages prompts are played e Answering on the First Ring To avoid delays the system administrator can set up the unit on each individual port to answer incoming calls on the first ring e Script Menus The unit supports up to 39 script menus A script menu is a recorded announcement that can accept a digit entry 0 9 during playback Based on the digit entered the unit can take one of the following actions e Transferring the call to another script menu e Transferring the call to another script menu and change the language e Transferring the call to an extension or hunt group e Transferring the call to a mailbox e Dialing a string of DTMF 20 different strings and up to 20 digits for each string including special characters e Retrieving messages from a mailbox e Disconnecting the line e Leaving a message e Playing the directory listing Voice Mail and Auto Attendant System Installation and Programming Manual 2 5 General Description 2 1 3 Voice Mail Features The unit enables a caller to leave a message recorded in his own voice in any mailbox The mailbox owner can access his mailbox at any time from any touch tone telephone and listen to his messages Mailbox owners can also modify their own mailbox parameters Up to 47 messages new and saved can be stored in the mailbox
128. ual 10 7 Programming Commands PBX Parameters Operation Command Procedural codes sent to the PBX in order to perform a specific task 380 X Code X 1 LED notification code X 2 LED2 notification code X 3 LED off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Code Respective PBX code Delete a specific procedural code 380 X X 1 LED notification code X 2 LED2 notification code X 3 LED off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Dial a String from the Auto Attendant to the PBX 381 XX YY YY XX String number 0 19 YY YY DTMF string Answer number of samples 386 X X number of samples 0 9 Default 5 Setting Time and Date Operation Command Change the operational mode 400 X X 0 Day X 3 Auto X I Night X 4 Break X 2 Holiday Select time stamp format 410 X Set time and day 420 Hour Minutes Set date 430 Date Month Year Listen to the system time 440 Set working hours 450 Day Starting time Ending time Voice Mail and Auto Attendant System Installation and Programming Manual 10 8 Programming Commands Setting Time and Date Operation Command Set break time 460 X Y hh mm hh mm SS where X Day of the week 1 7 1 for Monday Y Break number 0 9 SS
129. unt it on a wall next to the PBX and connect it to the SLT interfaces and to the main power supply with an external power adapter The unit is ready for use immediately after the system administrator completes the setup procedure of integration parameters mailboxes notification type system schedules and opening greetings Mailbox owners can then set up their own personal mailbox parameters Voice Mail and Auto Attendant System Installation and Programming Manual 2 1 General Description The unit is a powerful Voice Mail System at an affordable price It contains most useful features and services provided by PC based systems but at a lower cost The unit s features can be divided into three groups e System administration e Automated attendant e Voice mail 2 1 1 System Features The system has the following features e Configuration The Voicemail Auto Attendant system VoxBox is available with 2 ports and 10 hours of recording time The system administrator can upgrade the unit by adding a 2 port expansion card to the motherboard to provide 4 ports The VoxBox Lite is available with 2 ports and 5 hours of recording time only e Programming The system administrator can program the unit by Touch tone telephone using DTMF tones Computer using the Voice Mail Maintenance Software Utility Program VMS The installer should save the files containing the parameters set in each installation e Integration with your
130. usy No Answer and Do not Disturb menu is played with the language defined here Do Not Disturb When this is enabled the Voice Mail will not transfer any calls from the Auto Attendant to this extension The Do Not Disturb menu will be played instead Time Stamp This is the option for the Voice Mail to play or not to play the time and date of the message Command 531 Local Notification Notification can be performed as local or external The possible types of local notification are as follows Message Light 1 The Voice Mail sends the code that is defined in Notification codes to turn on the light on the telephone or to change the dial tone of the extension Message Light 2 This is the same as message light 1 This option is used with certain PBXs that support more than type of terminal Sign Ring The unit rings the extension number periodically as defined by the ring notification interval until all new messages have been heard or the maximum number of notification retries is reached Rings The Voice Mail rings the extension number for a period of time as defined in the ring notification duration and the ring notification retries After the call is answered the unit prompts a menu that allows the user to retrieve messages Command 700 External Notification The system administrator allows remote telephone and pager notifications for each mailbox Using the menu the owner can enable
131. uto attendant menu script menu time and date backup file name call transfer hook flash time recall from busy recall from no answer transfer code communication ComPort pay TE Figure 6 55 Help Topics Window Voice Mail and Auto Attendant System Installation and Programming Manual 6 42 User Operation Instructions Chapter 7 User Operation Instructions 7 1 General The following paragraphs describe the user operational menus 7 2 User s Main Menu Users can enter their mailbox menus for retrieving messages and set up their mailboxes in three ways e Through the auto attendant using access digits for the retrieve message process 160 e By pressing an access digit during the mailbox greeting e By dialing the voice mail extension and if the PBX supports in band DTMF protocol the users will automatically enter their mailbox menus If a user wants to retrieve messages from another extension it is possible to dial Mailbox password backup out key DTMF during system requirement to enter the mailbox s password and the call will be forwarded to the Main Company Greeting Then the unit announces the number of messages and plays the users menu Digit Name Description 1 Retrieve Message Listen to Messages 2 Mailbox Parameters Enter Mailbox Parameters Menu 8 Send Message Send a Message to a Specific Mailbox 9 Return to Auto Exit Current Menu and Return to Auto Attend
132. wer CODE Respective PBX code Delete a specific 380 X procedural code X 1 LED notification code X 2 LED2 notification code X 3 LED notification off code X 4 Transfer code X 5 Recall from Busy X 6 Recall from No Answer Define a free 381 XX YY YY 3 3 DTME sting thet X String number 00 19 fe ia en e YY YY DTMF string uto Attendant to Note See also command 121 Automatic Gain Enabled Control AGC DTMF amplitude Procedural codes sent to the PBX in order to perform a specific task None None None Flash 1 Ext Flash 1 Flash 1 the PBX Answer number of 386 X 5 samples where X number of samples 0 9 Voice Mail and Auto Attendant System Installation and Programming Manual 4 6 DTMF Programming CODE Digits 0 9 0 9 KK Extension 0 Pause 1 indicates a I second pause Hook Flash 1 22 Hook Flash 2 3 4 A 5 B 6 C 7 D 8 Voice Mail and Auto Attendant System Installation and Programming Manual 4 7 DTMF Programming 4 3 2 Setting the Time and Date Table 4 2 presents the commands used to set the unit time and date NOTE Make sure to enter programming mode by dialing 900 and the administrator s password before using the programming commands Table 4 2 Time and Date Commands Setting the time and day of the week 420
133. xternal Notification eeeronornnnnnrrrrrnnnnnnnnrnnnnnnrrrrnnnnnnnnrrrnnnnnnn 7 5 TAT Pager Notification uansdsdesedene dene dead de 7 6 7 4 8 Return to Previous Menu wrrrnnnnnvrrrnnnnnnnnnvnnnnnnrrrnnnnnnnnnrrnnnnnnnn 7 6 75 Send MEST edeanannsne 7 6 7 6 Return to Auto Attendant eeeennnnnnnnnnnrrrrnnnnnnnnnnnnnnnrrnnnnnnnnnnrrnnnnnnrnnnnene 7 7 7 7 Quick Reference Guide rrnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnne 7 7 8 Programming the In Band DTMF Protocol ssvvvnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnvnnnnn 8 1 8 1 GN LG 8 1 8 2 Programming the Unit by Telephone ennnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnne 8 1 8 2 1 Defining an In Band DTMF Code for an Event 8 2 8 2 2 Selecting an Operation Type ccccceeeeeeeesseeeeeeeeeeeeeeeeeeees 8 3 8 2 3 Selecting a destination rnnnnnnnnnnnnnnnnnnnnnnvnnnnnnnnnnnnnnnnnnnnnnnnne 8 4 8 2 4 Defining the Time to Wait for the First DTMF Character 8 4 8 2 5 Defining the Time to Wait Between DTMF Characters 8 4 8 2 6 MATRA PBX Support rrrrsnnnnnnnvvrvnnnnnnnnnnnnnnnrrrrnnnnnnnnrnnnnnnnrnnnnnn 8 5 8 3 Sample Programming sannnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnennnnnnnnnnnnnnee 8 5 8 3 1 Working with the SIEMENS Hicom 150E Office PBX 8 5 9 TFrodebongsvvvevvsmmemamsess aakameakem kon hikoniaumid 9 1 9 1 BEE Ai 9 1 92 Troubleshooting
134. ystem message 96 if the extension has a mailbox or 103 if the extension does not have a mailbox 4 4 9 2 Detecting a No Answer from an Extension If the unit does not detect an answer from the extension it performs a Recall from No Answer and by default plays system message 97 if the extension has a mailbox or 104 if it does not have a mailbox Voice Mail and Auto Attendant System Installation and Programming Manual 4 25 DTMF Programming 4 4 9 3 4 4 9 4 4 5 4 5 1 4 5 1 1 Changing the Busy and No Answer Menus System messages 96 97 103 and 104 are default messages The System Administrator can replace the system messages with script messages as follows e System message 96 Busy and the extension has a mailbox is replaced by script message 21 in the first language script message 31 in the second language and 41 in the third language e System message 103 Busy and the extension does not have a mailbox is replaced by script message 22 in the first language script message 32 in the second language and 42 in the third language e System message 97 No Answer and the extension has a mailbox is replaced by script message 23 in the first language script message 33 in the second language and 43 in the third language e System message 104 No Answer and the extension does not have a mailbox is replaced by script message 24 in the first language script message 34 in the second language and script message 44

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