USER GUIDE - University of Surrey
Contents
1. Leaving Accommodation Once you move out of accommodation and no longer use ResNet you can reset your device and use it as an ordinary wireless access point wherever you move to To do this hold down the reset button for 10 seconds and follow the instructions which are available from the TP Link website www tp link com Note that once you have done this the Access Point will no longer work on ResNet Transferring Access Points The Access Point is yours when you leave ResNet Once you have reset it it will no longer work with ResNet and you are entirely free to do with it as you please However while you are on ResNet the device is transferrable between users If you decide to sell your device to another student please ensure you inform University IT at usersupport surrey ac uk Remember You will be responsible for anything done through your Access Point on ResNet until the device is reset for use outside of ResNet For this reason please also keep the secret passkey private If you think someone else has found out the secret passkey for your device please let us know so that we can change it for you The Rules The ResNet Acceptable Use Policy Huh Acceptable what To keep things running smoothly and prevent problems for our users there are some rules you must abide by to use both ResNet Gold and Platinum These are set out in the Acceptable Use Policy Please take a few minutes to read these we ve kept them a2. SURREY RESNET PLATINUM USER GUIDE INSTRUCTIONS RULES AND ACCEPTABLE USE POLICY Release 2 August 2013 Contents Welcome to ResNet Platinum auu u se een 1 A Pe o A 2 Setting up your ResNet Access Point essessessoessesceecoescescoesoescescoecoesceccsescesseecsesceeseeesee 3 Connecting devices to your Access POINT cccscscecscsceccccccccccccccececscncncscscncscscececesceceeeees 4 Can t Connect Need Some Help ccscscscsecscsceccccscsceccecccscsccccecscesescccscscescececscsseececsces 4 Other Infor Mato csc nie ee ee a ee esse 5 MOWINSIROO Mili id 5 Leaving Accommodation ici 5 Transferring Access Points anne meer 5 The Rules The ResNet Acceptable Use Policy scscsccscscscscsscscsccccccscsccccccscsceccccscuceccececscesessecs 6 HUN Acceptable WHOL ana 6 Part 1 Access to ResNet The Do s and Don ts cssccsscssccsscnsccsscesssccessesscsscessencoess 7 TIRSO Saito lion 7 mana Ce DON TS mao edge 8 Part 2 ResSpDON SIDO aereas 9 Part 3 We reserve the right to ccscscsccscscsccccscscsccccccscnceccecscscsceececscssescecscsceseececnces 10 Part 4 Refunds Replacements and Repairs cccccccccssssceecessseceecesseecescseaeecesseeceecssseseeeseaees 12 Part 5 But what about Other questions updates and how to get help 13 If something you want to do isn t listed here cccooccc
3. You are responsible for all traffic that is sent via your ResNet Connection It is up to you to ensure that your devices connected to ResNet do not break the Don ts and other rules Especially ensure that your systems are clear of viruses and other malware If you are having difficulties or believe a device might be breaching our rules then please ask us for help We will be happy to assist Allowing others to use your Wi Fi to circumvent ResNet access suspensions is forbidden There s a very good reason behind all access suspensions and we need that user to keep off the network until we can resolve the issue behind the block Usually the suspended system contains malicious software that is actively attacking our system or users so it is important that you do not give suspended users access through your wireless device to circumvent the block Doing this will usually cause your access to be suspended automatically when the same activity is seen from your wireless access device The suspended user should work with us to resolve the actual issue instead Allowing others to access your Wireless is your responsibility be careful Even if they are not suspended if someone wants wireless access to ResNet they should normally purchase an access point so that we can balance the bandwidth used properly between rooms If you have visitors to your room you can give them access but you are then responsible for what they do We ad
4. atinum Wi Fi Access Point is very easy to set up and use 1 Connect the Ethernet cable Connect one end of the Ethernet cable to the blue port labelled WAN on the Access Point and connect the other end to the network point on the wall Both ends should slide into place with a click 2 Connect the Power cable Connect the lead from the power adaptor to the Access Point and then plug the power adaptor in to the socket on the wall 3 Wait for the Green light to appear A green LED will start flashing on the Access point as it starts up and connects to ResNet After 1 minute your ResNet Access Point will be ready for use Power WAN Wired Ports WPS Reset ResNet N J Network point Remember To reboot your device turn the power off from the socket and then switch it back on Do NOT press the reset button circled in red as this will stop your device working on ResNet Connecting devices to your Access Point Once your ResNet Wi Fi Access Point is set up it s time to connect your devices to it so that you can access the Internet The ResNet Access Point speaks a wide range of wireless protocols so most devices can connect to it You connect to it just like you would to any other wireless network but in case you need help the steps below will work for most devices including smartphones computers tablets and games consoles 1 Turn on your device s Wi Fi Ensure that your device Phone Comput
5. ccess suspensions do not block your campus IT access In rare occasions disciplinary procedures or repeated breaking of the rules will cause a longer term or permanent withdrawal of the ResNet service Your course tutor will be notified if this occurs Monitor network traffic and dynamically filter shape or block traffic We want to keep our network running smoothly and protect our users and our service This means that we will actively manage the different kinds of traffic passing through our network to provide the best experience possible for the majority of our users especially if the network is under heavy load We will also block or filter traffic that is in breach of English law and UK legislation University and University IT rules appears to be malware or abuse or which causes reasonable external complaints Forbid use of certain software or require the use of alternatives If we have trouble with particular software on ResNet we may need to require that you remove the software We can usually recommend alternatives when this happens Our recommended replacements are all free of charge and will usually be at least as good as paid for equivalents and often better In the case of computer security problems we may need to require you to use certain products Maintain and upgrade the service even where downtime may result To keep the service running smoothly and upgrade our service we may need to replace upgrade or
6. er Games console s Wi Fi is switched on 2 View the Access Point details on the top of your device The Access Point s name and secret passkey are labelled on the top of the device Keep the passkey to yourself and do not share it 3 Make the connection Open the Wi Fi connection settings on your device and select your ResNet Wi Fi Access Point by name from the list Connect to it and enter the secret passkey as you would for any other wireless network 4 That s it When your device says it is connected the Access Point will give it direct access to ResNet and the Internet Connecting Wired Devices If you would like to connect a wired device you will need to connect an Ethernet cable to one of the yellow LAN ports on the router and plug the other end into your device That s it you re done Can t connect Need some help As always if you have any difficulties you can get help directly in your room from our ResNet Advisors simply go to your Court Reception to request a visit and we ll do our best to assist If you do have difficulties connecting you can switch back to using Wired ResNet access at any time by simply disconnecting your ResNet Wi Fi Access Point and plugging a computer directly into the socket Other Information Moving Rooms If you change room simply take your Access Point with you and plug it in there ResNet will detect that you have changed room and will move your connection to your new room
7. it is done via p2p software or other means we are required to remain within the law Downloading or being involved in the sharing of copyrighted material such as films audio or software is unlawful and is forbidden Do not harass others on ResNet or the Internet Regardless of the reasons it s done we want a safe environment for our users and not to contribute to harassment here or elsewhere Such harassment is usually illegal and even if not will be responded to strongly by the university and will result in suspension of access Do not do peer to peer filesharing P2P filesharing protocols especially Bittorrent and P2P filesharing programs such as 1 uTorrent Vuse Deluge and Xunlei Thunder are not allowed on ResNet This is to protect our network s quality of service for all users and to prevent legal difficulties for both you and us We d rather not see legal actions and many p2p protocols fall foul of our network management in their attempts to maximise their bandwidth use and can cause issues All UK Universities are required to block peer to peer filesharing as a condition of accessing the Internet via the Joint Academic Network JANET so most places are in a similar position Note most non filesharing p2p systems such as Skype are not as aggressive or open to legal action and so are usually allowed Do not run servers including Web email DHCP and other services Our bandwidth and services a
8. nconocnnnonanonnnnnncnnnonaconnnnanonoss 13 AQUESTA ed 13 UPdates to ese TUS mordida 13 Welcome to ResNet Platinum ResNet Platinum is your complete wireless solution Whether you want to connect your laptop games console netbook or tablet ResNet Platinum can cope wirelessly Once you have collected your ResNet Wi Fi Kit and are ready to start using it for the first time all the information and step by step instructions you will need are here This guide also includes the Acceptable Use Policy for the ResNet please take a moment to read these Getting started Once you have collected your ResNet Platinum Wi Fi Kit will have the following parts ResNet Access Point The wireless hub that all your devices connect to pre configured to work with ResNet Power Adapter This powers the device Ethernet Cable The Ethernet cable can be used to connect your Access Point to the ResNet Network Your access point is yours when you leave When you complete your course and wish to reset your access point to use outside of ResNet you will need to refer to the TP Link website www tp link com You will need to click on support followed by downloads and then select your product TL WR720N from the list provided The website has all the information help documentation and the software you need for using your device as an ordinary wireless access point when you leave Setting up your ResNet Access Point Your ResNet Pl
9. phone on internal number 9898 or by email at usersupport surrey ac uk Any questions We will be happy to advise further We would much rather discuss a concern before it becomes a problem for either you or us than have to take action and clean up the aftermath once it becomes an issue We want to help before something becomes a problem Updates to these rules ResNet Wi Fi is a new service and as with any such service updates to these rules may need to be posted from time to time We will inform you of changes on the University IT web pages at nttp www surrey ac uk universityit and also via University IT s twitter and Facebook accounts Twitter httos twitter com UniOfSurreylT Facebook http www facebook com UniOfSurreylT The current version of both the ResNet Wi Fi and ResNet Wired Rules and Acceptable Use Policies can always be found via http www surrey ac uk universityit This concludes the ResNet Rules and AUP 13
10. re set up for the benefit of our students not to provide services and facilities for non ResNet users via our bandwidth If you wish to set up a service for an external service you ll need to find an external system to host it for you We will consider exceptions for academic only purposes but need to work out the effect on our network email usersupport surrey ac uk for advice Do not attempt to connect to both ResNet Gold and ResNet Platinum at the same time You can freely switch between ResNet Gold and Platinum services however do not plug anything including any equipment between the ResNet device and the network port on the wall as this will create a network loop All computer networks respond very badly to any kind of network loop directly or indirectly caused by connecting to the same network ResNet twice and you will lose your access while we sort out the resulting mess Don t try this Do not attempt to bypass our security Our security is in place to keep the network running reliably and to protect our users Attempting to bypass or reverse engineer our security including by manually setting IP addresses cloning or changing MAC addresses and similar is not allowed If you have previously adjusted your games console s MAC address to try to get it working on ResNet now is the time to change it back Part 2 Responsibilities Here are the things you need to do and be aware of when you connect to our system
11. repair parts of the network This may result in temporary loss of service Where the work is scheduled in advance you will be notified via the email address you gave the Accommodation Service when you moved in If unscheduled work becomes necessary advanced notice may not be possible but we will do our best to notify you and keep you informed via email the ResNet website and social media We always work to minimise the impact of our repair and upgrade work and keep service outages as short as possible 10 Amend this policy as required ResNet Gold and ResNet Platinum are new services and circumstances change as technology advances To enable us to keep up with new advances keep the service running smoothly for our users and improve the service we need to reserve the right to update and amend these rules Notice of any update will be posted to http www surrey ac uk universityit and will be announced via the University IT twitter feed or other social media 11 Part 4 Refunds Replacements and Repairs Your ResNet Wi Fi Kit is covered by a 1 year warranty on campus from the date of purchase This means if something goes wrong with your device within this time we will repair or replace it for free The ResNet Refunds Replacement and Repairs Policy below outlines what is covered by your warranty and what you need to do if you require a refund or your device is lost stolen damaged or faulty 1 What if change my mind and
12. s but we are aware that one or two Such as Paltalk have difficulties with our network Do play network games While we can t help with that critical frag or fix a glitchy game server we are happy for our users to play networked games Let us know if a game can t run on our network and we ll see what we can do to let it through Do access University systems Filestore and email All the usual university resources should be available to you as with any other Internet connection to enable you to study from the comfort of your own room Do swap between ResNet Gold and ResNet Platinum as you need to You can switch back to ResNet Gold easily simply remove the Wireless Access point and connect directly to the wall Do keep yourself protected Make sure that you are running suitable and up to date anti virus and anti spyware software See the ResNet web pages for a list of suitable products Also do use your connection to make sure that your computer has the latest updates for its security software and has the very latest Windows System Updates or MacOS System Updates Do use VPNs back to your home systems While the occasional network collides with ports that are closed we re happy for you to VPN back to your corporate networks This does not include TOR The Onion Router which should not be used and the Don ts Do not download distribute or advertise copyrighted obscene or illegal material Regardless of whether
13. s simple as we can Remember that as a user of University IT facilities you also need to follow the general University IT rules and regulations just like you would anywhere else on campus The full University IT rules page can be found at www surrey ac uk universityit the rules here are specific to ResNet If you have any queries about these rules then please contact User Support on usersupport surrey ac uk or arrange for a visit from a ResNet Advisor through your court reception who will be happy to advise you further Note By using the ResNet connection you will be considered to have agreed to abide by these rules so please take a few minutes to read them Part 1 Access to ResNet The Do s and Don ts Some Simple rules about what to do and what to avoid The Do s Do connect your devices We are happy for you to connect smartphones tablet computers laptops desktops printers and more Remember ResNet Gold can connect up to 3 devices using a dumb hub or switch and ResNet Platinum can connect an unlimited number of devices Do use the internet and browse the web Browse the web use Instant Messaging listen to incoming internet radio stations and watch legal IPTV the internet contains a lot to enjoy make the most of it Do use VOIP especially Skype and video chat Free phone calls and video chat via your computer is a wonderful thing and completely allowed We don t block any VOIP client
14. vise you to enter the Wi Fi details in their device yourself to keep your Wi Fi passkey private You are responsible for keeping your Wireless passkey secret Just as with your University IT username and password you should keep your Wi Fi passkey secret and not share it widely with other users If you allow others to have access we recommend that you enter the Wi Fi details and passkey directly yourself If you believe that your passkey is compromised please Contact ResNet Support using a ResNet Support Form from your Court reception so that we can visit and reset the access As always contact User Support on 9898 if you need advice Part 3 We reserve the right to Our job is to keep the service running as smoothly as possible to protect our users and just occasionally to protect others from our users To enable us to do this we reserve the right to do the following Suspend individual users ResNet service without prior warning If we find a problem with a user or their equipment that looks like it s affecting the network the service for other users causing external complaints or the user is breaking the other rules here then our priority is to protect the service and our users This means that we will suspend ResNet access for these users while we work on the problem Though we usually can t give prior notice when this happens we will email you on your university email account to explain what is happening ResNet a
15. wish to cancel my order If you decide you no longer want your ResNet Wi Fi Kit within 7 days of receiving it you can request a full refund which will be made via the online store You will need to email usersupoort surrey ac uk who will advise you of the next steps 2 What if my ResNet Wi Fi Kit is faulty If your ResNet Wi Fi Kit develops a fault or is accidentally damaged within 12 months of purchase we will replace if for free with a new or refurbished device If a fault is reported within 7 days of receipt of the kit we will replace it for free with a new device The original device must be presented and will be retained on your receipt of the replacement To report a faulty or damaged device email usersupport surrey ac uk or call 9898 The University reserves the right to limit consecutive replacements due to accidental damage 3 What if lose my ResNet Wi Fi Kit If your ResNet Wi Fi Kit is lost or stolen please email usersupport surrey ac uk to have it disabled for use with ResNet Should you wish to continue to use ResNet wirelessly in your room this will also enable you to procure a new Wi Fi Kit from the online store 12 Part 5 But what about Other questions updates and how to get help If something you want to do isn t listed here and you are not sure if it is going to be allowed please check first with User Support who will refer to ResNet Support and our Networking team as necessary either by tele
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