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User's Guide - NTS Telecom

1. pm M Enable Email sending Mail server mail myserver com From email address E malal l CME alarms com 2A Fort Snapshot attachment tyoe Timeout 4000 li second imen mili seconds O Text E mailsize 1000 but mail size les fe HTML E blas retries Add Alarm started Alarm ended prefix text to the email s Subject Add Alarm ID to the email s Subject Log messages Erors warnings info debug a Restore Defaults vi Enable Email sending Set to enable Email sending Make sure that you use the Outgoing server address and not the Incoming server address You may look at your MS Outlook mail definitions to see what the outgoing server address is M From email address This name will be displayed in the email From field when receiving emails from U C ME Vi Port Define the port address In most case it should be 25 vi Timeout Define the timeout in milliseconds in which the email thread will check for new emails vi Email size Define the email max size in bytes In most cases 1 000 is sufficient Vi Max retries Define the maximum number of retries in which U C ME will try to resend an email in case of an error vi Add the Alarm started Alarm ended prefix to the e mail s subject Set this field if you wish to add the Alarm started or Alarm ended prefix text to the e mail s subject vi Add Alarm ID to the e mail s subject Set this field to add the alarm s ID to th
2. 13187 Starts 6112 Starts Starts Totalized Flow MG 1654 36 f f0 ns Mechanisms of U C ME U C ME s Queues U C ME maintains several queues e Phone Fax queue e SMS queue e Loudspeaker queue Each queue can hold up to 200 items When an alarm is generated U C ME adds items to the appropriate queues Different threads in U C ME are handling the different queues Each thread deletes an item forma queue and trying to complete the task delivering an SMS playing a voice message etc If a task terminates unsuccessfully the item will be returned to the queue This process will continue until the Number of retries defined in the U C ME configuration program will be reached Phone calls picking up the phone Once the call is answered U C ME waits for non silence detection This ensures that the phone s handset is near the person s ear Therefore you must say Hello in any language to here the welcome message Phone calls Playing the welcome message The welcome message is played only when U C ME waits for a password If the Wait for password field is not set U C ME will not play the welcome message and will play the alarm voice file immediately While the welcome message is being played the person who receives the call can start enter his password The password may be combined from 1 to 6 digits It is recommended that the password will be combined from at least 3 digits
3. File Edit view Favorites Tools Help Bak Q ay Qsearch Favorites PMedia C4 E57 Norton Antivirus QB Address a http fflocalhost UCME OPC LastAlarms xml gt Go Links Norton Internet Security Canon Easy WebPrint GPrint lt COHigh Speed Print Preview y Options Duplex lt xml versian 1 0 encoding UTF 8 gt lt RSS version 2 0 gt lt Channel gt lt Title gt New York Hotel BMS lt Title gt lt CopyRight gt Copyright c 1994 2005 Control See Software Solutions Ltd All rights reserved lt CopyRight gt lt Link gt http localhost UCME OPC read_db asp lt Link gt lt Description gt U C ME Advanced Alarm Snapshot lt Descriptian gt lt Image gt lt Title gt New York Hotel BMS lt Title gt lt Width gt 70 lt Width gt lt Height gt 35 lt Height gt lt Link gt http localhost UCME OPC read_db asp lt Link gt When the feed see above is displayed copy the URL field for example htip localhost UCME OPC LastAlarms XML Later on you may use this feed in your RSS reader software 2 View the alarm snapshot history The alarms and events are stored in a database file called AllAlarms MDB MS Access file The alarms in this file can be viewed using this link Click on the View alarm snapshot history link and the following page will be opened E U C ME Alarm Snapshots Login Microsoft Internet Explorer File Edit V
4. Leased line Data bits E W Use port for incoming SMS messages Stop bits fi Parity No m Data Coding Schem POL bit ta Choose the Paging system from the list Set the appropriate values for the fields Port Name COM1 COM2 etc Baud rate Data bits Stop bits Parity Phone number etc Click on the Defaults for button to set the default settings for the specific paging system When using the GSM SMS protocol you may use this protocol for incoming SMS as well In this case you should set the Use port for incoming SMS messages parameter The GSM Modem protocol PDU mode The GSM Modem protocol may be used to send and receive SMS messages TEXT messaging using a cellular GSM modems The advantage of using a cellular modem is that you don t need internet connection and the Email to SMS service to send SMS messages This protocol utilizes the GSM cellular modem in PDU mode Tested and approved GSM modems The modems that were tested and verified for use with U C ME are e Wavecom Fastrack GSM e Siemens MC35 TC35 GSM These modems require a SIM card installed and a free serial COM port to connect to The TAP protocol The TAP Protocol allows you to send SMS Messages using a Standard Data Modem and Telephone Landline For a detailed list of TAP providers click on the following button Note Each service provider i e Verizon Sprint SkyTel etc sets the number of messages you may de
5. New Wie Play ii Record Wiki i Cancel The Play WAV and Record WAV buttons WAV hello Sound Recorder File Edit Effects Help l0 x Position Length 2 00 sec 2 7 sec will be displayed only if the voice file format is defined as U C ME launches the Windows Sound Recorder program By using a microphone connected to your sound card you can easily record new voice files You may record new voice files or re record existing files Note Make sure not to change the file empty wav This file is used as a template for every recording To play a WAV voice file select the file and click on the Play WAV button Note If a voice file does not exist its name on the button will be marked with a special strikeout font For example FIRE904 wayv Fax Alarm definition E xX Alarm text water injection valve is open Group Alarm ID Use alarm family template I Shitinuss oY Pers Mice fle Alarm condition Telephony Fax Alarm Snapshot J Attach More Info Ja Program Files Control SeeXUChME OPC DDE 4 le Jw Attach Alarm statistics When sending alarms to Fax recipients you may attach additional text file to the fax In addition you may attach alarm statistics Click on the Browse button to select the attached text file Alarm Snapshot Alarm definition Alarm bext Temperature too high Bioler A110 02 Bucket Brigade nt2 TAGYAL
6. After the password has entered you may click on the key to inform U C ME that your password was fully entered When U C ME gets the key is plays the alarm voice message immediately with no delays U C ME gets the password and checks if it is a correct one If not you will here the Bad password message and you may try one more time If the password is incorrect again U C ME will terminate the call and try again Phone calls playing the alarm voice message After a correct password you will hear the alarm message If you missed part of the message and you want to replay it click on the key at any time and the message will be replayed Sending e mail To send e mail U C ME requires that the Advanced Direct Remailer program will be running in the background Make sure that this program is running and automatically loaded at startup In addition you have to ensure that your PC is connected to the internet Sending fax To send fax U C ME requires that the Dialogic board installed in your PC will support fax Troubleshooting The following sections address some of the most common problems encountered while using this U C ME Please check the following list of Problems and Solutions before contacting Control See support Problem U C ME run time service fails to load Solution 1 Check that the U C ME service startup type is set to Automatic Use the Windows Start gt Settings Administrative Tools Se
7. Oi CT Bus Broker CT BusBroker i DHCP Client Dhep Mt Dialogic Dialogic ih Dialogic Boardserver Boardserver Oi Dialogic 557 Service DigeS Srv EE Distributed Link Tracking Client Tikw ks mee Distibuted Transaction Coordinator MSDTC Ms ONS Client Drecache x Select Standard application default or Service If you choose that U C ME will be installed as a Windows service you may select the dependency services The dependency services are services that need to be running before the U C ME service is running For example if you are using the Dialogic telephony features you will need to select the Dialogic service as a dependency service Click OK The setup process is now completed You may later change this configuration by using the U C ME Service Configuration program Installing U C ME as a Windows service has several advantages First U C ME will be started automatically after a computer reboot There is no need to login to start it Second users can login and logoff the computer without interrupting the server Third you can setup recovery actions if the service fails such as restarting the service automatically or restarting the computer for computers running Windows 2000 amp XP only Note Running U C ME as a service is possible only when using an OPC server that also capable to run as a service U C ME program folder and shortcut The setup program creates the U C ME program folder which will include th
8. i o gt U C ME Unified Control MEssaging OPC DDE Edition Version 6 0 User s Guide cy F F F f celal E r D ae E rg a r E r EF E s 7 r D p _ 5 o ae ai feal Pme Snapshots for Rapid Aesponse Control See Software Solutions Ltd All Rights Reserved 1995 2006 www controlsee com TRADEMARKS U C ME is a trademark of Control See Software Solutions Ltd Windows is a trademark of Microsoft Corporation Ltd Excel is a trademark of Microsoft Corporation Ltd Access is a trademark of Microsoft Corporation Ltd SQL Server is a trademark of Microsoft Corporation Ltd IIS is a trademark of Microsoft Corporation Ltd OPC is a trademark of OPC is a trademark of the OPC Foundation DDE is a trademark of Microsoft Corporation Ltd Opera is a trademark of Opera Software ASA Nokia is a trademark of Nokia Corporate Communications CiTect is a trademark of CiTect Pty Ltd RS View is a trademark of Rockwell Automation Inc Cimplicity is a trademark of GE Fanuc Automation Ltd InTouch is a trademark of is a trademark of Invensys plc Overview U C ME enables you to send alarm notification via Phone SMS WAP Fax Email RSS and Multimedia U C ME connects to multiple OPC servers and sends alarms in real time U C ME enables you to analyze alarms in real time At the moment of the alarm U C ME takes a snapshot of all relevant parameters tags and sends them straight to your cell phone off
9. Bit_NN where NN is between 0 to 31 Column 7 Alarm value Must be numeric Use 0 or 1 for digital tags or for Bit_NN condition Column 8 Alarm family name Optional Column 9 Alarm shift name Optional Column 10 Alarm voice file name 1 Should not be an empty string Column 11 Alarm voice file name 2 Optional may be empty Column 12 Alarm voice file name 3 Optional may be empty Column 13 Save to history Use 0 for No and 1 for Yes Column 14 Alarm disabled Use 0 for No and 1 for Yes Column 15 Dial To Used for Telephony Use One or All Column 16 Disable alarm from time HH use 0 to 23 hours Column 17 Disable alarm from time MM use 0 to 59 minutes Column 18 Disable alarm to time HH use 0 to 23 hours Column 19 Disable alarm to time MM use 0 to 59 minutes Column 20 Number of retries Must be gt 1 Column 21 Handle end alarm Use 0 for No and 1 for Yes Column 22 Always notify Use 0 for No and 1 for Yes If set to 1 U C ME will ignore the recipients time schedule and the alarm will be sent in any case Column 23 Alarm acknowledge Use 0 for No and 1 for Yes If set to 1 alarm acknowledge is enabled via phone or SMS Column 24 Acknowledge file name Must be ack Column 25 Record voice reply telephony only Use 0 for No and 1 for Yes Column 26 Record voice reply file name
10. Date Time Files to restore File name f Contiquration files 3 03145 2006 23 10 55 Configuration files 03 1 Data files 03 16 2006 09 11 29 Configuration files 03 1 41 04 20 2006 14 33 46 Configuration files 04 2 TEStOTE Log files Yoice files Informatio Files created by U C ME Configuration Alarm definitions Users Recipients Incoming SMS Incoming phone calls General settings DAT 4LA 4A0B Select the file types you wish to restore and click on the Restore button The files will be restored to their original location This is a convenient tool for system integrators to move the application from their office PC to the customer s PC The files are located in the BACKUP sub folder of U C ME You should always place your U C ME ZIP files in this folder Recording and playing VOX and WAV files using telephony Recording can be also done via the U C ME s console utility called WVMULREC Multiple File Recording This utility uses the Dialogic board and a telephone line for recording To use this utility connect the telephone line to the board and click on Start gt Programs gt Control See gt U C ME gt Record Voice Files The WVMULREC utility waits for an incoming call from line 1 the default Use a standard phone and dial to the appropriate number The WVMULREC will answer the call and will ask you to type the voice file name After you type the voice file name
11. Note Users texts can not be deleted Email Log U C ME s email thread logs its activity to a log file The file name is SendEmail log This file can be also viewed with any text editor Alarm Snapshot Log U C ME s Alarm Snapshot thread logs its activity to a log file The file name is AMI log This file can be also viewed with any text editor OPC Log U C ME logs the OPC servers activity to log files Each server activity is logged into a different file The file naming convention is OAlInn log where nn is the OPC server index These files can be also viewed with any text editor The files are located in the main U C ME folder DDE Log U C ME logs the DDE server s activity to a log file The log file name is ddeal log U C ME Log U C ME logs its activity to daily log files The file name convention is UCMEyyyymmdd log To view the files click on the Log Files U C ME Log The following window will be displayed Double click on a specific date or a specific file to view the log Ed View Log l x W Choose date filter 26 26 25 1 2 3 4 UCHME 20060307 LOG Be SB Se ey OF WEH UCHE 20060308 L0G 12 13 14 15 16 T7 18 UCME 20060315 LOG 19 2 37 92 23 340 25 BR ee k a 27 2 29 0 A l UICME20060321 LOG ae A ie Bee UCME 20060322 L0G 3 4 3 6 8 UCME20060323 L0G lt 9 Today 20 Apr 06 UCME 20060324 L0G View Log Cancel The files can be also viewed with any text editor U C ME Error
12. RunProgram lV RestartComputer M SuspendAlarmNotification M ResumeAlarmNotification Note Try to define SMS commands with text length shorter as possible Maximum SMS length is 70 characters When verification messages are requested additional text may be appended to the SMS sent back to the user Done Command failed etc Alarm acknowledge via incoming SMS Alarms may be acknowledged in one of the following ways 1 Returning the alarm text back to the cellular modem In this case the alarm ID must be included in the alarm text See Options gt Settings window in the SMS tab 2 Sending the following text to the cellular modem ACK NNNNN where NNNNN is the alarm Id Acknowledge information is added to the daily log file and may also added to the SQL database depending on your settings Acknowledge operation may be used to stop alarm notification via SMS depending on your alarm definition properties see SMS delivery options above Server shutdown up notification U C ME may send messages in one of the following cases 1 When U C ME starts its execution 2 When it looses connection with the OPC DDE server Set the appropriate field in the window below In addition translate the appropriate text that will be sent via SMS If you are telephony you may record a voice message using the microphone button In most cases the SCADA application should run 24x7 It should not stop in any case When the SCADA s
13. alarm REacto Tuesday 1 New York hotel building management sys E New York hotel building management sY 5 5 18 03 2005 11 18 59 Start alarm Conveyor speed is too slow Tuesday 1 New York hotel building management sys g 18 03 2005 11 18 49 Start alarm Water injection valve is opened Tuesday 1 F Im From New York hotel building management system lt gt Display all headers Subject 18 03 2005 11 22 07 Start alarm Transfer pump is started Tue 10 May 2005 17 38 35 0200 Write a quick reply to New York hotel building management system lt gt here a Alarm snapshot window in Opera J U C ME Snapshot Opera _ loj x File Edit View Bookmarks Feeds Tools Help cos temperature controls www tempco com Temperature Controllers www jumo us in stock or made to order 00 323 6859 PID Profile amp Process Controllers Buy any DIH size online New page NewYork hotel building L3 18 03 2005 11 18 49 Ste L PF E http ee controlsee com Filesicellular_Englishj larr IG Google search Oo start alarm 18 03 2005 11 18 49 Water injection valve is opened Category Reactor Valve iS Opened Water level Tank A 14 meters Water level Tank B 25 meters Water level Tank 37 meters Reactor temperature 69 celsius satis m a Pump Station S 7 RTU 7 20703 4 Heurs 7622 7 Heurs Hours 582 97
14. press on the lt Enter gt key Then you will hear a beep that instructs you to start the recording To terminate the recording click on any of the phone s keys The WVMULREC program will ask for a new file name You may enter a new file name or press lt Enter gt with empty file name to abort the recording see below The default voice file format is WAV If you wish to record VOX files please modify the properties of this utility and add the word VOX after the channel number For example WVMULREC 1 VOX The WVMULREC window 4 WYMULREC Hs on ot a c al A C WINDOWS gt doskey DOSKey installed C WINDOWS gt C WINDOWS gt e u Vo ice DDENDEMONEXCEL gt wunu le ec 1 WUNULR EC Wuoice multiple file record utility versio All Rights Reserved Control See 1995 1996 lt c gt ng device channel dxxxBiC1 Voice files directory is w voiceDDE vox_h Waiting for incoming ca To end the recording click on any of the phone s keypad Creating alarms via 3 party programs U C ME may also receive alarms that are generated by other programs Such programs can create ASCII files that can be read by U C ME The program should create ASCII files with the name format ASCalarm any extension name is valid U C ME will search for these files in every rounded minute If a file exist For example ASCalarm 000 ASCalarm 002 ASCalarm 003 etc U C ME will read this file create the alarm and delete the file Each fil
15. 05 5 55 55 Aha 08 way 6164 Private 05 May 05 5 55 55 AM New WAM bet Od way b42 Private O5 May 05 5 55 55 Ab fet OF way ol 44 Private O5 May 05 5 55 55 Abl Q Get OB wary Bogd miMa O5 May 05 5 55 55 Abl Play WAW bet OF way bod Private O5 Mav 05 5 55 55 Abl bet OF way aao4 Private O5 Mav 05 5 55 55 Abe ee Get OF way Fb 4 Private O5 May 05 5 55 55 Abd A Get wav Ae Private O5 May 05 5 55 55 Abd Becord itil Ge 10 way 4504 Private O5 Mlay 06 5 55 55 Abd Ge 11 way rad Private O5 Mav 05 5 55 55 Abl Gel 12wav a038 Private O5 Mav 05 5 55 55 Abe fe 1S way S068 Private O5 Mav 05 5 55 55 AM bet 14 wav 10412 Private 05 May 05 5 55 55 AM Get 15 wav 10244 Private O5 May 05 5 55 55 AM Cancel To rerecord a system file select it and use the mouse right button The following menu will be displayed New Ctrl M Play Ctrl P Record Ctrl F Change type Ckrl T Delete Use the Change type menu item to change the voice file type from System to Private Once the file is Private you may rerecord it After the file was rerecorded you may change its type to System again Private files are marked with the following icon TE n System files are marked with the following icon When recording files U C ME launches the Windows Sound Recorder program By using a microphone connected to your sound card you can easily record new voice files hello Sound Recorder A ioj xi File Edit Effects Help Positio
16. 0A 2006 05 04 14 34 48 David U C ME OFC Configuration was terminated ad 2006 05 04 16 29 53 U CoME OPC version 6 0 101 was started HTML report Done Number of records 113 The default date range is the current month To view another date range select the From month and year and the To month and year Click on the Refresh button to view the required date range U C ME displays all users activities To filter one user s activity select a user using the User Filter field and click on the Refresh button HTML report l l l To view the report in HTML format click on the HTML report button Configuration Audit Trail Adding users explanatory text The user may add his comments and explanatory text for the events changes by double clicking on any event The following window will be displayed User Comments Event Information ID 76 Time 2006 05 04 11 39 57 User Michael Event Alarm Motor Number 1 has overheated modified Recipient added MiketE mail gt User comments User Name 006705404 11 41 14 Micha Asked by Mike to send him alarm email as well 2006705704 13 11 12 Michael Need to send alarm to phone recipients as well 4 Add Cancel User comment Users may add up to five users texts To add a text type the text in the User comment field and click on the Add button Each text is added with the time stamp and an electronic signature of the user
17. 19 72 lnfol Alarm 32 Ended 11 17 03 Aiecondition main unit hot water temperature too high 17 19 12 Info Reading alarm family file 4IRCOND 11 19 17 6 InfoJAReading alarm definition fle AIRCON DOU 17 79 76 InfolAlarn 32 Started 11 17 03 Ai condition main unit hot water temperature too high 11 19 17 6 Info Reading alarm family file AIRCOND 17 19 17 6 Infol Alarn 32 Sending alarm email to Controls eetE mail rmichantcontrolsee com 17 79 17 6 Error The Advanced Direct Remailer program is not running 17 19 18 hf 0 device dex b101 handle 1 The U C ME Run Time window may be used for the following options View the last section of the U C ME log file Suspend alarm notification using the Alarms menu Delete all alarms from the alarms queue using the Alarms menu Suspend alarms replay multimedia using the Loudspeakers menu Delete all alarms from the multimedia alarms queue using the Loudspeakers menu Viewing the various log files using the View menu Launching U C ME within other applications The U C ME Run Time program name is UCME RT EXE You may find it in the U C ME BIN folder You may run this program within any other application You need to ensure that this program will be running in the right path Usually C Program Files Control See UCME OPC To ensure that U C ME is running in the right folder you may pass the folder name as a parameter to U C ME Run Time module UCME RT exe Examp
18. 9 must be a valid tag name Column 12 Max value OPC or DDE server logical name Column 13 Check tag range Use 1 to enable U C ME to check the tag s value against its required range Use 0 to disable Line N 1 SNAPSHOT line per tag contained in the snapshot Optional line Line P WEB_ATTACHMENT contains web snapshots graphics attachment info Use 1 in column B if you want to attach a graphic image gif jog to the web alarm snapshot Type the file name in column C Use 0 in column B for no snapshot attachment Line P 1 CEL_ATTACHMENT contains cellular snapshot graphics attachment info Use 1 in column B if you want to attach a graphic image gif mp4 to the cellular alarm snapshot Type the file name in column C Use 0 in column B for no snapshot attachment To import the Excel CSV file to U C ME click on Tools gt Import alarms menu item The following message will be displayed Alarm Import E i X P Mote Importing alarms will cause new alarm indexing Continuer o cme Note When importing alarms alarm IDs may change As a result the alarm database file may contain occurrences of the same alarm but with different ID Click on the Yes button to continue the import process The import process might take some time depending on the file length A progress bar will be displayed at the bottom of the window to indicate the progress of the import process Note you shou
19. Copy Recipient Ctrl C and Paste Ctrl V menu items to create new users based on existing recipient definitions Suspending recipients Click on the Suspend Recipient menu item The following window will be displayed Suspend Recipient Date amp Time l From 11 Apr 06 To 18 May 06 go iat seo ed S a eto T E z g 9 10 BHi2 13 14 15 i4 15 16 17 de 19 20 16 17 18 19 20 23 22 21 22 23 24 25 25 Of et 24 2h 2h ter 46 2A Coed Sh si sl ads 2S ae 1 2 3 4 5 E tO 5 6 fe Ree g Ap lt Today 11 Apr 06 lt Today 11 Apr 06 Time Time Hour Minutes Hour Minutes oo foo 23 59 Cancel A recipient may be suspended for any time period Select the date interval using the calendar objects Set the Time From and Time To properties When a recipient is suspended you may see the suspension period in the recipients list See above To cancel a recipient Suspension click on the Resume Recipient menu item Finding recipients To find a recipient click Ctrl F keys use the Recipients menu item or click on the Find Recipient button The following window will be displayed Recipient C Phone SMS number 7456565 sd Cancel You may find a recipient by name or by phone number To find another user with the same name click on the Find Next button HTML report You may create an HTML report that shows the alarms that a recipient is included in You may use the checkboxes in the list box to selec
20. D Link Table Alarm and Event Logged as Quick alarm and Evert gt Advanced Export 3 Printer friendly guest Log out jump search results version Search for any field r Contains Search E ea Records Per Page 20 Show all Page 1 at 1 amp mD bate Time Status Category SubCategoryi SubCategory Description View 1 24062005 12 47 38 Start alarm Production Cooling Valves Vater injection valve is open View 3 23062005 12 42 05 Start aarm Production Conveyors Speed Conveyor speed is too slow View g 23062005 12 43 53 Start alarm Production Pumps Started Transter pump is started View 2 23062005 124424 Start alarm Production Reactors Temperature Reactor C12 temperature too high View 4 2062005 12 46 55 End alarm Production Pumps Started Transfer pump is started View 3 2306 2005 12 49 11 End alarm Production Conveyors Speed Conveyor speed is too slow View 1 2306 2005 12 49 34 End alarm Production Cooling Valves Vater injection valve is open View 4 23062005 12 49 59 Start alarm Production Pumps Started Transfer pump is started View 1 23062005 12 51 42 Start alarm Production Cooling Valves Vater injection valve is open Count 9 z a You may show all alarms or a sub set Use the Search for fields to select a sub set Click on the Show All button to display all alarms in the database Click on the alarm s description to see its snapshot The following window will be displayed E U C ME Snapshot Mic
21. Intel Dialogic drivers SR 6 0 Redistributable Edition e Internet Explorer 5 0 in case you intend to use the web features of U C ME or higher e Microsoft SQL Server 2000 or higher In case you intend to log your data to MS SQL database Hardware Requirements U C ME requires at a minimum the following hardware e Intel Pentium III or better e 512MB RAM e Dialogic telephony board or Way2Call telephony device Hi Phone USB in case you intend to use the telephony features of U C ME e Cellular modem Siemens MC35i or TC35i or Wavecom Fastrack and a SIM card in case you intend to use the SMS features of U C ME e Available serial port for the modem connection in case you intend to use the SMS features of U C ME e Internet connection in case you intend to use the web features of U C ME e Analog modem and a landline telephone for SMS sending using TAP protocol Installation Software Installing U C ME Insert the U C ME CD to the CD ROM drive The Setup program should start automatically However depending on your Windows settings the Setup program might not start automatically In this case click on the Start key select Run and type X Setup where X is your CD ROM drive letter The U C ME logo dialog box will appear Click Next iz U C ME OPC DDE edition version 5 22 build 500 InstallShield Wizard U C ME Unified Control MEssaging Installshield Welcome to the Insta
22. LOW and LOWLOW fields will be ignored Importing alarms from InTouch U C ME enables users to import alarms defined in InTouch Use the Tools gt Import InTouch alarms menu item inside the Design alarms window to import InTouch alarms The following window will be opened Choose InTouch DB CS alarm file DB History has F sa De 5 ktop File name DE Files of type Alarm files ev Cancel My Network F I Open as read only A U C ME searches for the file DB CSV This file may be created using the DBdump utility usually located in the C Program Files Wonderware InTouch folder provided by Wonderware U C ME supports the following InTouch alarm tag types Memory Discrete O Discrete Memory Integer O Integer Memory Real I O Real Importing alarms from RS View 32 U C ME enables users to import alarms defined in RS View Use the Tools Ilmport RS View alarms menu item inside the Design alarms window to import your RS View alarms The following window will be opened x i RS iew Import Tag CSW file name ae l Import Alarm CS file name Ae Alarm tag Alarm text Tag type Cancel Use the Browse buttons E to search for the Tag and Alarm CSV files The following window will appear Choose RS iew Tag CS5 file Look ir E AS VIEW 32 fe Eo Ps test _1 Alarms Ps test_1 Taqs BD Mu Compute
23. Low High 1 Treble Low High I Other Controls These settings make other changes to how your audio sounds See your hardware documentation for details J 1 Microphone Boost 2 Front Panel Microphone Set the Microphone Boost to improve the volume of your recorded voice files User Authorization U C ME enables the system administrator to define users with different authorizations Use the Design User Authorizations menu to enter the User Authorization window The following window will be displayed 6 User Authorizations E a Full Name Michael Password expiration i Never Department Sales Every lo days Username fa User is disabled Fassword pee Fara Inactivity timeout fo minutes Other M Run Time IY Send Messages Design men e MW Alame W Alam Snapshots W U C ME Home page M Telephony Statistics Alarm Families Alarm Reporta m a M Alam Group names W Show Tip of the Day Toals Set All W Groups Definition W Backup to ZIP i Incoming Phone calls Log Files Restore from ZIP Reset All I Incoming SMS messages W Email Log IY Phone Book iv Alam Snapshot Log pL W Server Shutdown Up calls lw OPC Log v Dialogic Phone lines M Shifts Definitions DDE Log lw Settings M Special Days I LLCME Log W SMS Protocols M Record and Flay Wave files M UCME Errors M User Authorization I Audit trail Cancel Properties F
24. OPC DDE edition version 5 22 build 500 InstallShield Wizard Readme Information Please read the following readme information carefully 3 U C ME Unified Control MEssaging 1 Installation Installation sequence 1 Telephony there are two telephony options a Dialogic PCI board Install the board and the drivers Use SR 5 1 1 feature pack 1 if you are using Windows XP or the D4PCIU or D4PCIUF boards Ah Hi Phone LISR device Install the Hi Phone gj InstallShield Please read the information carefully and click Next The Customer Information dialog box will appear jj U C ME OPC DDE edition version 5 22 build 500 InstallShield Wizard Customer Information Please enter your information User Name Username Organization Organization Install this application For Anyone who uses this computer all users C Only for me Micha InstallShield lt Back Cancel Enter your name and organization name and select between Anyone who uses this computer all users or Only for me username Click Next The Destination folder dialog will appear i U C ME OPC DDE edition version 5 22 build 500 InstallShield Wizard Destination Folder Click Next to install to this folder or click Change to install to a different folder Instalismeld Click Next to accept the default folder name or click Change to select a different folder name Click Next
25. One may dial in to U C ME enter his password and type an Action Id If the password is correct U C ME will play a voice file describing the chosen action Following this voice message the user may press on the 1 key and U C ME will continue and execute the action Following this action the user will be informed if the operation succeeded or failed The Incoming phone calls window a TEN phone calls l i x Action type I 100 Set fixed tag value Ta Server FactorySaft Sample 1 Tag Device ANAT a Value foon aA T a 100 Set fixed tag value JO Device ANAT 10 101 Get alarms loa D 102 Setinteractive_tag_ value ar Devicel Delete al 0 Add 103 Set interactive_tag_value time O1 Devicel 1 0 104 Get tag value O1 Devicel Disable O 105 Suspend dial out 0 106 Resume dial out 0 107 Delete all alarms from queue 0 106 Flay Last 10_alarms 0 109 Acton Program 100 101 102 103 0 110 Restart Computer 0 111 Run Frogram CAWINNT systemi 0 117 Aum Pronram C4 Prana Files Te E Save Q A Cancel 7 Play Wate Record Wa Fields Mi ID 3 digits for action ID Mvi Action See the following table for the supported actions M Parameter 1 parameters required for the action M Parameter 2 parameters required for the action M Parameter 3 parameters required for the action M Voice File Status when an action s voice file does not exist a proper message will b
26. SS File name TA Ram Files of type Tag files csv Cancel My Metwork F i Open az read only Zz After selecting the tag and alarm files click on Import The RS View alarms will be displayed in the list x Pay Tag CSW file name bD ocuments SCADA CSW FiestASAIEW 32Mtest_1 T ags CSW me Alarm CS file name bD ocuments SCADA CS Flest ASMIEW 32Mest_1 Alarms CSW T 14 valid alarms found Alarm tag Alarm text Tag type w Fidi Wan Dev 1 Tag Description 1 LoLa A w Fld Wan _Dev_1 Tag Description 1 Lo k A Fld 4n Dev 1 Tag Description 1 Hi gt Al A Fld1 wan _Dev_1 Tag Description 1 HiHi 100 A Fld W4rn_Mern_1 Tag Description 2 LoLo 10 A Fld An_Mem_ Tag Description 2 Lo 20 A Fidi W4n_Mern_1 Tag Description 2 Hi All A Fld Arn _Mern_1 Tag Description 2 HiHi gt 100 A Fld1 01_Dev_1 Tag Description 3 1 D Fidi Di_Mem_ Tag Description 4 1 B Fidi Di Mem 2 Cust Meg Tag Description 5 1 D Fidi Di Mem 2 Sys Mag Tag Description 6 1 B Fid1 01 Mem 2 User Mg Tag Description 1 D Q FidiDi_Dev_1 S 1 D Cancel Select the alarms you intend to export to U C ME Unselect the alarms you do not intend to export to U C ME Click on Save Importing alarms from Cimplicity U C ME enables users to import alarms defined in Cimplicity Use the Tools gt Import Cimplicity alarms menu item inside the Design alarms window to import your Cimplicity alarms The following
27. The Ready to Install Program dialog box will appear ji U C ME OPC DDE edition version 5 22 build 500 InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation InstallSmela You may review your setup options and click Back to change your settings or Install to continue The following dialog box will appear Installing U C ME OPC DDE edition version 5 22 build 500 The program features you selected are being installed BOB ERene InstaliSnield Following the file copy process The Aladdin device driver should be installed The following dialog box should appear Aladdin Device Driver Installation Utility for 4 fin x The operation was completed successfully Click OK to continue Click on the Finish button The U C ME Application Service setup dialog box will appear Installing U C ME as Windows service fy U C ME Application Service configuration x Actions Setup ppe _ F snalanatio C Standard application defautt UC ME will be installed as a standard application f Service U_C ME service may depend on other services Please select the service s if any that need to run before U_C ME ts started For example Dialogic hen using Telephony SQL Server or an OPC server 1 dependency services selected Service name Display name Ct ClipB ook ClipSry Oi COM Event System EventS yster pa mee Computer Browser Browser
28. below FTP definitions lV Enable FTP Set this parameter if you wish that U C ME will use FTP to transfer the appropriate files to a remote FIP server FTP settings lV FTP server Set the FTP server address For example ftp mysite com lV Use PING to improve performance To improve FTP performance you may set this parameter If your FTP server doesn t support PING don t use this option V FTP username and password Set the FTP username and password lV Send errors via SMS In case of errors connecting the FTP server U C ME may send an SMS to the selected user M Clear snapshot history Clear History You may delete alarm snapshot history from time to time Select the date range and the categories you wish to delete and click on the OK button U C ME will delete the appropriate records from the database and all the related files Note All Category fields must be provided Use the Category buttons to select a category or sub category or type to delete all the records of the category sub category For example when using Category Sub Category1 Pumps and Sub Category2 all records with Sub Category1 Pumps will be deleted Date range From eyyy mm dd Les To yyyy mm dd Category Category Sub category 1 Sub category 1 Sub category 2 Sub category 2 Cancel Alarms ASCII file interface ing Settings OPLYDDE Alarm Snapshot Master Standby Iv E
29. displayed select Channel Cancel Select the channel you want to use Use dxxxB1C1 for Channel 1 dxxxB1C2 for channel 2 etc Click on OK The following window should be opened fz Sample Dialogic Yoice Application Eile Function Options Window E doxBICI Device opened Click on Function gt Dial The following window will be displayed Enter the phone number you wish to call Click OK The following window should be displayed E sample Dialogic Voice Application Dialing 5732528 Done Now you can play or record any file Click on Function gt Play vox or Function gt Record vox to play and record voice files Record your voice after the beep sound To end recording click on any of the phone s keys Following a successful recording the following window will be displayed Sample Dialogic Voice Application E choxB1C1 Recording to VOX file Citmpitemp OX Done System voice files The U C ME software package uses several reserved voice files for internal use You can record these system voice file with your voice but try to keep the message context as is U C ME searches for these files and won t run if they are not found File name ACTION ACTNOFND ALREND ALRSTART ACK AND ARERESUME ASUSPEND AT BADPASS CANCEL CURVALIS DEFACT DELALRTS DIALnnn ENDOFCAL FAILED FOR GETALRNO GETKEY GETTIME GETVALUE GOODREC ILLEGAL MINUTES MI
30. id G Phone Fankas Day id G iPhone Mikef Phone Mark BaS MS W Shift W Shift W Shift W Shift a Iv Shift 2 W Shift W Shift 2 From From From From From From From Fesas 22 00 15 00 23 00 Ms 00 2a 00 Bf ts 0s Bases Pxsso0 22 00 15 00 23 00 5 00 2e MikemE mail Mark Brash Mike shS Mark Bases MiketS hs Mark Btashs MiketaS hs David GPhone David GPhone David GPhone Mark Brash W Shift 3 W Shift 3 Iv Shift 3 I Shift 3 wW Shift 3 wW Shift 3 I Shift 3 From To From To From To From To Fram To From To From To Mikes hs You may drag and drop recipients to each of the shifts in each of the days To copy recipients from one shift to another drag and drop a recipient while pressing on the shift key Each day may contain up to 3 shifts To disable a shift click on Shift 1 Shift 2 or Shift 3 Specify the shift s Date range The shift instance will be valid only when the current date is within the shift s date range Note Make sure that you don t have two or more shift instances with overlapping date interval U C ME will find the first shift instance that matches the current date when the alarm occurs Therefore the users list per alarm may be unpredictable Design Alarms Alarms Tools Alarm Filter Enter pour test here Alarm text SS f amp Motor Number 1 has overheated Factory Server Devicel 1 Motor Number 1 has low oil a Factory Server Devicel Group 1 Motor Number 2 has
31. is set U C ME will write all the activity to a log file named UCMEyyyymmdd LOG where yyyy is the year mm is the month and dd is the day of month This file may be viewed or printed at any time You may use this log file to analyze U C ME activity or to find the cause for any software error or problem Don t forget to delete this file from time to time v Display activity in list box If you wish to display U C ME activities in the U C ME main window set this field In this case U C ME will display a circular list of the last 1 000 activities in its main window vi Save alarms to history files If defined U C ME will save all alarms to history files These file can be used for report generation M Sort Dialing List according to priorities Set this field if you want that U C ME will sort the alarms dialing list according to each person s priority If this field is not set U C ME will dial according to the dialing list order M Play current item value before writing new value Set this option if you want that U C ME will play current value before it let you change its value For example if you define an action Set interactive tag value you may want to listen to the current value before you change it vi Use Family for Alarm templates Set this option if you want that U C ME will use Family alarm templates The use of alarm templates eases the definition of multiple alarms that are different only in their voice file name All other
32. m B x 4 3 MB B 4 B3 ha fe Water injection valve is open s00 PERSION 1 Alarm shit Alarm famAlarm wall Alarm _con Alarm tag Alarm id Alarm text SUESCRIPTION 2 1 Devicel sroup iRwater injection valve Is opeySALARM z Micham SMS PUSER 4 Micha Email PUSER 5 phew USER z Numeric 0 Mumeric Digital Opened Closed Devicel ts Valve is PoahAP SHOT fi Tag Devicel Lii Tag Analog Meters Device G Water level is PohlAP SHOT g Numeric 1 Numeric Bit 1 Orn Ott Devicel Al Bit 1 Is SohAP SHOT Numeric 1 Numeric Bit 2 On Ott Devicel Al Bit 2 is PohAP SHOT D Docurn 1 WEB _ATTACHMEN D Prograr 1 CEL_ATTACHMEN Devicel Groupi 2 Reactor C12 temperature to FALAR Ml Numeric OU Numeric Analog Celsius Devicel Al Reactor temperature PohAP SHOT Numeric 1 Numeric Digital Opened Closed Device fs Output valve PohAP SHOT Numeric O Numeric Digital started stopped Devicel Transfer pump SohAPSHOT Numeric 1 Numeric Digital Opened Closed Oevicel G Heating valve PoMAP SHOT YI Nurmeric 1 Numeric Analog 9 Devicel Batch number in process PohAP SHOT Open the file using MS Excel CSV File format Line 1 VERSION U C ME version number Line 2 SDESCRIPTION a description line that described each column Line 3 ALARM the 1 line of the alarm Column 2 Alarm text Column 3 Automatically set Ignore this field Column 4 Server logical name Column 5 Tag name Column 6 Alarm condition Use lt gt lt gt
33. message please enter your password to get the rest of the message Please record your voice after the beep To end recording type on any key on the phone s keypad 60 voice files which represents the values 0 to 59 These files are used for date and time stamps JAN DEC 12 months voice files jan feb mar apr may jun jul aug sep oct nov dec which are used for alarms date stamp MISSFILE Alarm voice file is missing SERVEROF Attention Your server application is down You must re load your server application and U C ME ACKOREXI To proceed to the next alarm press 1 to exit press O to acknowledge alarm press 9 MISSFILE Alarm voice file is missing Quick user guide for the phone recipients This chapter intends to guide you the phone call receiver how to react when U C ME places a call to you Usually when you pick up the phone s handset you start with the hello or This is George speaking greetings U C ME waits for these greetings and will play the Welcome message after the analyzing the voice from the other side of the line When you here the Welcome message you can immediately enter your password You don t have to wait until the Welcome message is ended Enter your password and when you are done click on the key This key indicates that you have finished entering your password By entering the key you will get the next voice message with no delay If you won t ent
34. one from the list have received the voice alarm If All is selected all the people in the list will receive the voice alarms This property refers to phone recipients only All other recipients SMS Fax e mail will receive the alarm in any case lV Ask for Password for phone recipients only When set a phone recipient will have to enter his password at the beginning of the call General OPC DDE Server Shutdown notification W Automatic notification after OPC DDE server sutdown Text Server SCADAisnotactivel 0000000000 SI Automatic notification at U C ME startup LLCME is active R Humber of retries 5 Play alarm to local loud speakers Cancel MV Number of retries The number of time U C ME should try to send the alarm in case of an error This parameter is applicable for Phone Fax and SMS recipients V Play alarm to local loudspeakers When set U C ME will play the alarm voice file to the local loudspeakers the file name is serverof wav M Automatic notification after server shutdown when set U C ME will generate the server shutdown alarm M Automatic notification after U C ME starts when set U C ME will notify the recipients that it was just started its operation Special Days handling U C ME enables administrators to plan when and who should receive alarms during special days and holidays Click on Design Special days to view the Special days window I x November 2005 Nov
35. overheated 15 Factor Server Device AMAT amp Motor Number 2 has low oil 16 Factorn Server Devicel Groupl 2 Motor Number 3 has overheated 17 Factorn Server Devicel Groupl 2 f amp Motor Number 3 has low oll 16 Bai Seve Devicel m P Motor Number 4 has overheated 1g Simulation Server Bucket Brigade Reald f amp Motor Number 4 low ail 20 simulator Sener Bucket TA Intz amp Motor Number 5 has overheated 2 Simulation 5 erver Bucket Brigade lnt4 Motor Number 5 has low oil ee Simulation 5 erver Bucket Brigade nt1 x I im Done Find Find Hest Total number of alarms 10 Creating alarms To create a new alarm Click on the New button or click on New Alarm menu item You may also use the Ctrl N combination keys Copying alarms To copy an existing alarm select an alarm and then click on the Copy button To create a new alarm based on the copied alarm click on the Paste button You may also use the Copy alarm and Paste alarm menu items or click on the Ctrl C and Ctrl V keys respectively Deleting alarms To delete alarms select the alarms you wish to delete and click on the Delete selected alarms menu item You may also use the Del key Defining multiple alarms To define several alarms which have similar properties select the alarms you wish to define and use the mouse right button to click on the Define selected alarms menu item Please note that some properties are n
36. started ComMumber 0 Port 376fdee 20 51 3l Into Voice file format is WAY 20 51 31 Info Special Days file specialdays dat does not exist 20 51 31l Into Alarm Snapshot database type Mi Access 20 51 31 Debug Deleting from WAY queue front 0 rear 0 4 F Last updated 08 54 35 Last match 08 54 35 Total matches 11 The Tail exe program will always show the last part of the log file Viewing alarm snapshots using the web The U C ME Setup program creates a virtual directory called UCME OPC This virtual directory may be accessed using any Internet browser Open any internet browser and type the following URL address http ocalhost UCME OPC The following page will be displayed File Edit View Favorites Tools Help da Back m T at E Search 4 Favorites eMedia cs Es k B U C ME Alarm Snapshot ewm Click here to display the RSS feed alarm ae View Alarm Snapshot history goa Download an RSS Reader ControlSee Software Solutions Home Control See software Solutions Ltd All rights reserved 1995 2005 a CC z aa SE Local intranet 4 Using this page you may choose to 1 View the RSS feed This feed may be used by any RSS reader software to display the alarms from any computer in the Internet or Intranet When clicking on this link the following window will be displayed http localhost UCME OPC LastAlarms xml Microsoft Internet Explorer z iol x
37. to perform actions via SMS while others are not WAP 2 compatible cellular phone U C ME and its snapshot functionality enable recipients who carry cellular phones with WAP 2 XHTML support to receive alarms together with their snapshots See below Set this parameter if you wish that the recipient will receive alarm snapshots in XHTML format e Start Alarm Feb 04 2005 17 53 24 s Aur condition umit Hl Chiller C2 Retoming water temperature too low Temperature main lobby 9 Celsios s Hot water pump On Cold water pump OiT Hot water temperature IA Celsms Cold water temperature 4 Celsius Defining Recipient groups It may be more convenient to define alarms with groups rather than having long list of recipients See below the first window that will be displayed The existing groups will be displayed in the list box You may delete copy or paste groups Group deffinition a a xj Available groups Phone sms group SMS Only group i Recipients 4 recipients in group David G Phone David G Phone Mark B SMS Mark B SMS Mike Email p Mike Email Mike F ax Mike Phone Mike Sms en Remove one Remove all Up Down Save group Cancel In the above window there are two lists On the left hand side you can see all the users that are define in your phonebook In the right hand side you can see the users that are members of the group To add or remove users you may use one of the foll
38. window Clicking on the Exit menu will display the following dialog box x 2 Exit Ore vou sure o cae Clicking on Yes will terminate the Run Time process If U C ME is installed as a service the service will be stopped Debugging your U C ME application Clicking on the Trace U C ME Log menu will open the Tail exe viewer which will enable you to trace the daily log file and analyze your application Using the Tail exe viewer you can mark different key word with different colors Click on Settings Keywords and select the desired keywords See below M Start alarm I Error Red a End alarm Add Keyword Keyword End alarm Add Once keywords were defined all matching lines will be marked in the appropriate color See below Tail for Wind UCME20060407 o x File Edit View Settings Plugins Tools Window Help gt 20 51 29 Into Alarm reports not in use a 20 51 29 Debug Plug number is OU l 20 51 29 Into Model info Alarm limit 5 Date limit 20 51 29 Info OpenComi Port name is COM port handle 3 otdes 20 51 29 Debug OUpenComi after SetPortIdleFunctionPtr Before exit 20 51 29 Into ReaddctionsFile reading file SMSactions dat 20 51 29 Into Read amp ctionsFile 3 actions defined 20 51 29 Error U C ME plug is missing U C ME will work in demo mode and exit i 20 51 29 Into Demo mode U C ME will stop after one hour 20 51 29 Into TAP SMS Alarms thread
39. window will be opened Choose Cimplicity CS file Ss POINTS orig _ Pee ae My Compute z ee a i File name POINTS _Micha ae Files of type Alarm files cs hg Lancel My Network FP En ZA Select the CSV file name The alarms will be imported to U C ME Note To create the Cimplicity CSV file use the Cimplicity export utility as follows Clie export filename csv Alarm Families To ease the process of alarms definition you can define alarm families In case large number of alarms has similar settings an alarm family template can be used Design Alarm Families F x Family Family Status Empty FIRE Empty Add Family Fi Delete Family a To create a new alarm template type the family template name and click on the Add Family button Double click on one of the items The following window will be displayed t Define Family Properties IS x Family Ce Alarm Family Propertie Shift in use Ry Recipients Recipients Groups Wark ESMS Wark ESMS Mark Bm oMs Paste List Fauls MS David G Phone Clear List Copy List Delete Add user pi SM5 delivery method Browse Recipients Browse Groups C Send SMS to all recipients f Stop SMS notification after successtul delivery to servermodem f Stoo SMS notification after recipient acknowledge Vat ait 2 minutes before next notification As you can see thi
40. your OPC server or SCADA application The same tag name should be defined both in the Master and the Standby stations Alarm Snapshot re n i x Alarme ASCII file interface OPC DDE Alarm Snapshot Master Standby Web Snapshots If Enable web snapshots List of H55 readers HTML eML folder c Program Files ControkSee UCME OPC DDE 44 HTML HTML ML URL fhitpe ocalhostVUCME OPCY SS Title New York Hotel BMS URL Link http localhost UCME OPC read_db as Description U C ME Advanced Alarm Snapshot Laga image UAL http localhost UCME OPC ucme_logo_small gif Logo Image width z0 Logo image height jas Log file Erors wamings info debug Use FTP for remote web server Cellular Saapsbheats J AAPDAMAa SRS M Enable Cellular snapshots J Enable FTP ETP sever tncontcbeecom Bee User Use FING to improve performance Clear snapshot history FTP usermarne snapshot FTF password mse U C ME enables you to record alarm and event snapshots each time an alarm or event is triggered When alarms or event occurs U C ME performs a snapshot of up to twenty tag values that are related to the alarm The snapshot may be sent to your cell phone viewed in an RSS reader or in a standard Internet explorer lV Enable Web Snapshots Click to enable disable the Web Snapshot When this parameter is set U C ME will add each alarm to a database and will create HTML XML files that will allow users to view a
41. Column 45 Alarm Sub category 2 Use a valid sub category name Column 46 Snapshot format Use DESCRIPTION or VALUE When DESCRIPTION is used U C ME will use the snapshot s full description i e The temperature is 25 degrees When VALUE is used U C ME will use the snapshots value only i e 25 Column 47 Timeout in seconds Column 48 Inhibit tag name Column 49 Inhibit OPC or DDE server logical name Column 50 SMS delivery method Use USER_ACK SERVER_ACK or SEND_ALL Column 51 SMS wait time in minutes If USER_ACK was defined as the delivery method specify the number of minutes to wait before sending the SMS to the next recipient Line 4 USER contains 1 user name For example Mike SMS Optional line Line 5 USER contains 2 user name Optional line Line N SNAPSHOT line per tag contained in the snapshot Optional line Column 2 Tag description Column 3 Tag name Column 4 OPC or DDE server logical name Column 5 Tag units Column 6 Tag type Analog Digital BIT_NN Column 7 Min value type Numeric or Tag Column 8 Min value If column 6 is Numeric column 7 must be numeric If column 6 is Tag column 7 must be a valid tag name Column 9 Min value OPC or DDE server logical name Column 10 Max value type Numeric or Tag Column 11 Max value If column 8 is Numeric column 9 must be numeric If column 8 is Tag column
42. H E Data Transformation Services H Management E Replication _ Security H E Support Services TER AA es Defining the default user in SQL Server In order to view the database content using an Internet explorer you must define the default user The default user name should be IUSR_XXXX where XXXX is the computer name data source Make sure that this user has the db_datareader and db_datawriter permissions see below Database User Properties IUSR_MICHA1 ma j General GLa MICHATMIUSR MICHA User name USA MICHA Database role membership Pernt in Database Role a public db owner db accessadmin db secuntyadrmin db ddladmiri db backupoperator db datareader db datayyriter db_ denydatareader db_denydatawriter Properties OK Cancel Apply Help The Design menu Recipients Phone Book Use the Recipients Phone book window to manage alarm recipients In this phone book you may define recipients names phone numbers email address etc The following window will be displayed Recipients Phone book x Edit Suspension Intervalimm dd wppy Phone number E mail DP D avid G 212 b4s5o 123 Phorn O E Mark B 010643560755 null SMS O Mike 04 12 2006 00 00 to 05 31 2006 08 00 7456563 null Fax 04 11 2006 00 00 to 05 11 2006 00 00 972546242622 null SMS Edt rh michamtcontrolse null Email 21877 roga null SMS Delete T tecipien
43. HyperTerminal and choose the COM port which the modem is connected to Use the 9600 N 8 1 port settings Type the AT and press Enter You should get an OK from the modem If there is no response from the modem you should check the possible causes 1 The modem is connected to the wrong COM port 2 There is no CIM card inside the modem 3 The power line is disconnected 4 The modem is defined as AUTO BAUD See the troubleshooting section to see how to change the AUTO BAUD to fixed BAUD The configuration program The U C ME configuration program enables you to manage your U C ME application alarms users modems reports etc Click on the Start 4 P Programs gt Control See U C ME OPC P Configuration menu item to start the configuration program The following window will be displayed You may use the toolbar to easily navigate between the most commonly used windows To access other windows use the U C ME menu File Logfiles Design Options View Tools Help Run Time View Browse Alarm Design Recipients Snapshots Design Record and Play Options Settings Wave Voice Files Design Weekly Shifts Design Special Days Design Alarms al Invoke the Send Message utility Design Incoming Phone calls Design Incoming SMS commands Design Groups The Options menu Dialogic telephone lines settings Use the following window to define which of the 4 Dialogic channels is connected to a telephone line T
44. II file interface M OPC Server name OPC server name Use the browse button to browse for OPC servers Update rate the minimal time in milliseconds that passes between U C ME will get new updates from the OPC server The default value is 1 000 Log messages Select the OPC thread s log options The log file name is OAI LOG Initialization timeout in seconds At startup U C ME creates the connection with the OPC server The initialization time may be influenced by various parameters The amount of alarms defined in U C ME the OPC server and the communication performance between the OPC server and the PLC s U C ME enables the user to set different initialization time to prevent initialization timeout errors Computer name The computer name on which the OPC server is running on Note that if the OPC server is running on a different computer you need to use the DCOM configuration program to configure security settings that will enable U C ME to communicate with this server Logical name A name that identifies the OPC server Note that the logical name has to be unique for each OPC server Browsing OPC servers Click on the Browse button The following window will be displayed OPC Servers Eoc Pc servers micHat yf _ RFT eMation Wizcon OPC Server aa FactorySoft Modbus OPC Sample E Matrikon OPC Server For Simulation and Testing aa OPCDataCtrl OPCSimServer sag SNMP OPC Server 3 0 lore My Network P
45. LIE J Group Alar ID Use alarm family template fr ft Ef Shittinuse TO IY Check Tag range Min Valu Mas Valu i Num E Mum Description Server Tas Units TagType Tag LAJIPCSLAIT_2 Tag LA JIPCSLAIT_2 natal Matrikon OPC Simulation 1 PES AIT_ ES Analog Matrikon OFC Simulatior EE Deea e E PTE e a Max type Max s Matrikon OPC Simulation PCS AIT aaa Analog o Tag Matrikon PCS Al Tag Matrih vo FactorySelt Factory S ott Sample 1 Device En Analog Factos Devicel Tag Facto wf matrikonz Matrikon OPC Simulation 1 PCS AIT Analog Matrikon PES Al Tag Matrik 1 wf FactorySatt FactoryS oft Sample 1 Device t Analog Factoms Devicel Tag Facto wf matrikon3 Matrikon OPC Simulation 1 PCS AIT Analog Matrikon PCS AL Tag Matrik wf FactorySatt3 Factory Soft 5 ample 1 Devicel G Analog Factors Devicel Tag Facto ag representation in DBE Attach image to web snapshot El Eoi Add Change Delete Attach image to Cellular snapshot ey Pi peschotiontyalues Unie T V Attach Alarm Snapshot to email Cancel The alarm snapshot is optional In case you don t need the alarm snapshot functionality you may ignore this tab At the moment of the alarm U C ME may capture up to 20 tag values that are related to the alarm For each tag in the snapshot you need to define the following properties vi Description the tag s description For exa
46. Log U C ME logs all the errors to an error log file The file name is UCME errors txt This file can viewed with any text editor In addition it can be viewed via the Configuration program s menu items View gt U C ME errors View Telephony statistics U C ME writes all its dialing and communication activities to history files To view the statistics click on View gt Telephony statistics or on the appropriate button in the toolbar The following window will be displayed x Date range From 2003 04 15 To 2003 11 17 Date Alarms Calls Confirmed Not Ans The Statistics window contains the following information Date One day date Alarms Number of alarms generated at that date Calls Number of calls U C ME initiated at that date Confirmed Number of calls confirmed by the users SMS or Phone Not answered Number of phone calls not answered The Total shows the totals of each column You may delete the statistics by clicking on the Delete Statistics button You may create a report for a different date interval Click on the From and To date buttons to set a different date range Then click on the Create Report button Alarm snapshots To view alarm snapshot history click on the View gt Alarm snapshots menu item The internet explorer will be opened displaying the alarm snapshot database For more details see the Viewing alarm snapshots using the web chapter ahead Tip
47. NUS MISSFILE MOREINFO NOALERTS OUTRANGE POINT SHUTDOWN SUCCESS THEVALIS VERIFY WELCOME WVRECORD 0 59 Voice contents Please enter action code Action code does not exist Alarm ended Alarm started Acknowledge alarm The word AND Use for The time is 10 AND 15minutes Dialing activity is resumed Dialing activity is suspended The word At Used for Fire alarm at February 2 12 35 Wrong password please try again The operation has been canceled The current tag value is To perform To delete alarms log file press 9 Other key to end Dial in voice files where nnn is the defined action code To verify END OF CALL please type on The operation failed Olas Please enter alarm ID number Press 1 to confirm or 0 to exit Please type the desired time 0000 to 2359 Please type the desired tag value To end press Your voice message has been recorded Illegal The word Minutes Used for The time is 10 and 25 minutes Minus Missing voice file Playing alarm additional information No alarms found The chosen value is out of the tag s limits The word point Used for The value is 1 point 5 This is a sound file is played at the end of the call The operation succeeded The chosen value is You have choose to perform the following action Hello this is a U C ME
48. PC See more installation information and instructions in the Dialogic installation guide Installing the Dialogic drivers software Note You must install the Dialogic drivers in any case 1 Insert the Dialogic drivers CD and run the setup program If you have a Dialogic board installed the setup program may automatically detect it If not you should define it using the DCM Dialogic Configuration Manager program 2 Install the Dialogic drivers as described in the Dialogic installation guide If have a Dialogic board installed make sure that the Dialogic service startup mode is defined as Automatic Installing the Way2Call telephony USB device If you intend to use the Way2Call telephony USB device Hi Phone please use the Way2Call to install the Hi Phone drivers Note Do not connect the Hi Phone device to the USB port before installing the drivers See more installation information and instructions in the Hi Phone installation guide Installing a cellular modem If you intend to send SMS messages using a cellular modem you should have an available COM port in your computer U C ME uses COM1 to COM10 for modem connection Insert a CIM card into the modem and connect it to one of the COM ports Testing the modem lf U C ME fails to send SMS messages using the modem you may use the HyperTerminal program to test the modem connection Start the HyperTerminal program Start gt Programs gt Accessories gt Communications gt
49. active alarms together with their respective time and date stamps Click 1 to proceed to the next active alarm Click 0 to exit Click 9 to acknowledge the alarm Click to re play the current alarm Mi Play_Last_10_alarms This action enables you to get a voice list of the last ten occurrences of a specific alarm When you will choose this action you will be asked to enter the alarm ID U C ME will search for this alarm in the last 60 daily alarms log files and will play the alarms in a reverse historic order starting from today and backwards M Set_interactive_tag_value This action enables you to assign a new value to a tag The new value is entered interactively by pressing on the phone s digits This action enables the user to change tag values for example set points timers etc by using their phone at home or on the road After the user enters the tag s new value U C ME will play the following message The chosen value is NNNNN press 1 to confirm or any other key to continue If the user presses the 1 key U C ME will perform the action If U C ME fails to set the new tag value it will play the message Operation failed Otherwise it will play the voice file Operation succeedea co For float values you should use the key as the decimal point For example the value 35 5 will be typed as 35 5 M Set_interactive_tag_value time this action is very similar to Set_interacti
50. age that will be displayed together with the alarm snapshot using a cellular phone set this parameter and choose a file name GIF MP4 or 3GP vi Attach alarm snapshot to email set to attach the alarm snapshot to email recipients Finding alarms To find an alarm click on Find You may search for alarm text or alarm family name Once an alarm was found you may click on Find next to find the next alarm that matches the searched text You may also use the Alarm Filter field to search all alarms that meets the filter I Design Alarms Alarms Tools Alarm Filter temperature Alarm text ip Sever Pee Temperature too high Bioler 4110 02 Bucket Brigade l 1 FactornSoft Sa Main Lobby temperature too high 02 RandomI nt4 TA 2 Matrikon UPl For example text1 look for alarm text that contains the word text1 text2 look for alarms text that starts with the text text2 To clear the alarm filter select and delete the text inside the alarm filter box Disabling and enabling alarms To disable or to enable an alarm double click on it and set the field Alarm disabled accordingly You can use the Alarm disabled column in the alarms window to check if the alarm is disabled or enabled Alarm validation Use the Tools gt Validate alarms menu to validate your alarms This feature may save time trying to find errors in your definitions The following dialog box will be displayed Missing V
51. alarms akon UPC mdan Delay between replay mili second fs5o00 Replay count 5 I Add alarm time stamp Play ended alarms W Play New alarm message vi Play alarms to local loudspeakers set to enable alarm playing to your local loudspeakers vi Control Tags Optional tag names that can be used to control U C ME alarm playing via the SCADA application or OPC server Enable disable alarm replay if the tag value is 1 the alarm replay is disabled If 0 alarms will be played Stop replay delete all alarms if the tag value is 1 all alarms will be deleted from the wav replay queue vi Delay between replay Enter delay time in milliseconds between each wav file replay vi Replay count Enter replay count for the alarm For example if set to 5 The alarm will be played 5 times Set to 1 to replay forever v Add Alarm timestamp set to instruct U C ME to play the alarm s timestamp HH MM vi Play Ended alarms set to instruct U C ME to play the alarm s wav file name also when alarm is ended In this case the alarm will be played only once For example Alarm ended Fire alarm 2 floor vi Play New alarm message set to instruct U C ME to play the New alarm message each time a new alarm is created This message will be played only at the first occurrence of the alarm itz Settings z x Alarms ASCII file interface Language translations OPC DDE Alarm Snapshot Master Standby
52. aling system Tone Defaults Dialing pretis Dual tone system vi Enable Telephony Click to enable disable Telephony features vi Telephony type Choose between Dialogic and Hi Phone Note that with Hi Phone you can only use one telephone line and for outgoing calls only Hi Phone telephony is limited to Getting password via DTMF Playing wave files Alarm acknowledge End of call verification Vi Maximum silence interval before hang up This field defines the maximum silence time interval in seconds When U C ME reaches this time interval it will terminate the call Vi Maximum number of rings before hang up This field defines the maximum number of rings before hang up When U C ME reaches this number it will terminate the call vi Number of rings before Call Analysis begins U C ME is using a sophisticated Call Progress Analysis procedure This procedure identifies when the call is answered and when the call receiver speaks to his phone Hello You may set the number of rings before the Call Analysis begins This may be used in cases where you dial to telephone especially mobile which does not enable you to hear the first ring In this case you should set value of this field to 2 The default value for this field is 1 Mv Delay after dialing before Call Analysis begins This parameter is also used for the Call Progress Analysis procedure The default value for thi
53. atabase To view the database click on Log Files Configuration Audit Trail The following window will be displayed Audit Trail x Date Filte er Filter A From To Honth os os Year 2006 2006 Refresh Time Stamp Event Text User Comments 2006 05 04 11 39 34 Michael Alarm Motor Humber 3 has low oil modified T 2006705704 11 39 39 Michael Alarm Motor Number 4 has overheated modified Al Michael Alarm condition was fis 006 05 04 11 39 43 9 Michael Alarm Motor Humber 4 has overheated modified Al fi 0060504 11 39 44 9 Michael Alarm Motor Number 4 has overheated modified fits 2006 05 04 11 39 57 Michael Alarm Motor Number 1 has overheated modified A Michael Need to send alarm t fd 0060504 11 39 58 Michael Alarm Motor Number 1 has overheated modified aL 2006 05704 11 40 04 9 Michael Incoming Phone call command 101 Get_alarmns_log ol UDB 05 04 11 40 04 Michael Incoming Phone call command 101 Get_alarns_log he UDB 05 04 11 40 04 9 Michael Incoming Phone calls commands saved Ad 2006 05 04 13 36 18 Michael U C ME OFPFC Configuration was terminated a4 2006 05 04 14 29 24 U C ME OFC version 6 0 7101 was started i 25 2006705704 14 29 32 Michael Michael logged in Michael Micahel loged in to c o6 2006 05 04 14 32 04 U C ME OFC version 6 0 7017 was started or 2006705704 14 32 17 David David logged in David David logged in to cha
54. ate Private Private Private Private Private Private Private Private Private Private 18 Apr 06 12 40 52 PM 12 Feb 0 12 51 20 PM ie 2 Fasi ee ZO 2 FEN ne cen Se ag 17 Apr 06 5 39 30 PM 17 Apr 06 5 40 37 PM 17 Apr 06 5 41 40 PM 17 Apr 06 5 42 21 PM 17 Apr 06 5 42 37 PM 17 Apr 06 5 43 03 PM 17 Apr 06 6 02 08 PM 17 Apr 06 6 02 54 PM 17 Apr 06 6 03 10 PM 17 Apr 06 6 10 26 PM 17 Apr 06 6 11 02 PM 12 Feb 06 1 55 30 PM 03 Apr 06 5 14 52 PM Play iaw Record Way E Cancel To show a subset of the voice files you may check the Prefix filter checkbox and type a string in the text field U C ME will display the files that meet the filter criteria lt gt Select voice file File Jw Frefis Filter Diall 00 way JE Diah 01 wav 4E Diah 02 wav 4E Diah 03 way 44154 2fbld rlfl4 Bee JE Private Private Private Private fil 17 A 17 A 17 A 17 A Vi Show system files U C ME installs a set of system voice file In most cases there is no need to change these files To rerecord these files you first need to display them in the list To display the system file check the property Show System files The following files will be display lt gt Select voice file a x File C PrefixFite oo p wemi Ge Oway riag Private O5 May 05 5 55 55 Abd Ge OO way rilet Private O5 May 06 5 55 55 Abd Ge Ol way 404 Private 05 May 05 5 55 55 Abd Ge OF way 464 Private O5 Mav
55. ation tag Server Matrikon OPC Simulation Y T W Delete all alarms from queue tag Server FactorySoft Sample 1 ne Tag Device Groupl Tagl ie g Bucket Brigade Boolean a mi Select an OPC server and then press on the browse button to select a tag name vi Tag time format Set this field to Seconds_since_00 00 or to Minutes_since_00 00 according to the format which is used in your SCADA application Write 1 to tag when maximum dialing retries is reached Use this option to instruct U C ME to write the value 1 to a tag to indicate that maximum dialing retries has been reached vi Write handshake values to tag Use this option to instruct U C ME to write values to a tag This option may be used if you want to verify in your SCADA application that U C ME is up and running If set U C ME will write the seconds of the hour every 20 seconds to tag defined in this field Write activity to string tag Use this option to instruct U C ME to write all its activity to a string tag vi Enable Disable alarm notification tag Use this option to enable disable the alarm notification by changing a tag value within your SCADA application Assign the value of 1 to disable alarm notification Assign the value of 0 to enable alarm notification vi Delete all alarms from queue Use this option to delete all alarms from U C ME s queue by changing a tag value within your SCADA application Assign the value of 1 to forc
56. defined in MS SQL Server VI Password Password as defined in MS SQL Server M Data source computer name U C ME may write its data to a database located on the local computer or to a remote computer Defining the U C ME database in SQL Server U C ME installs the database file into the HTML folder usually C Program Files Control See U C ME OPC HTML The database files are AllAlarms mdf and AllAlarms df To define the database in SQL Server start SQL Server s Enterprise Manager program Open the database tree and right click on the mouse button and click on the All Tasks Attach Database menu item The following window will be displayed Attach Database local x MOF file of database to attach Attach as Specify database owner MICHAT SIUSR_ MICHA OK Cancel Help Click on the browse button and select the AllAlarms mdf file Click on the OK button You should see the AllAlarms database in the Database sub tree ii Console Root Microsoft SQL Servers SQL Server Group local Windows NT Databases AllAlarms Action view Tools sg Console Root r e B a e Microsoft SQL Servers E ga Ea 2 F EE S SQL Server Group Diagrams Tables Views Stored Users Roles Rules Defaults 2 a ilocal Windows NT Procedures Elia Databases User Defined User Defined Data Types Functions E Defaults 7 User Defined Data Typ Bt User Defined Function model
57. dspeakers Line X 12 EndOfCallAck N where N may be 1 or 0 The value 1 will instruct U C ME to ask the user to verify the end of the phone call by pressing the key Recipient names must be in the following format Name Phone Name Fax Name SMS Name Email The recipient s Name must be the same name as displayed in U C ME phonebook Please make sure that the tokens included in the recipient s name Fax SMS Email and Phone must appear exactly as shown above Recipient name may be a group name For example Group1 Group2 etc Group name must have the same name as defined in U C ME s groups definition window U C ME will handle external alarms disregard shifts definition This means that the alarm will be sent to the recipient list according to the standard time and day settings for each user Example for alarm file Pump B L malfunction ai Number_of_calls 5 Mike Phone David SMS Jim Email Ben Fax Group Dial_To All NumberOfRetries 5 AckAlarm 0 AskPassword 1 Alarm_voice_file firel LoudSpeaker 1 EndOfCallKey i See the sample files in the U C ME Samples folder Sending messages U C ME enables users to send textual and voice messages to Fax SMS E mail and phone in a very simple and convenient way To launch the Send Message utility click on Start S gt Programs gt Control See gt U C ME gt Send Message The following window will be opened Gad U C ME Send message l E Fie To
58. e a shift instance is found and a special day holiday is defined at the same date U C ME will check each recipient for its special day settings to see if the alarm notification can be sent The first thing you should do is to create the shift model You may correlate shift models to alarm families are to any other subject See the window below Shifts definition x Shift Models Shift valid within dates Model Name Shift Name Description FIRE 2003 09 10 2003 09 30 My first shift AirCondition 2003 06 01 2003 07 31 June July New Instance Delete Instance gt Cancel Click on the New model button to create a new shift model Once the model was created you may start creating new instances One shift model may include unlimited number of instances For example you can create 12 instances for the next 12 months Jan Feb Dec Click on the New instance button to create a new instance The following window will be displayed 2 Shifts definition X View Shift model E uildingSupport Index E From 2006 04 01 To 2006 04 30 Description work Week Schedule Recipients Paui sms Groupe E Sunday Monday Tuesday Wednesday Thursday Friday Saturday I Shift 1 M Shift 1 H Shift 1 a Shift 1 a Shift 1 a Shift 1 z Shift 1 From From jer 6 E SA5 jar A E SA5 z 86 z A z A E A5 GE A E A z SA5 E 668 z A E ag David G Phone Miketas hi David G Phone MMiketashS MMikelashS Dav
59. e alarm deletion The value will be set to 0 after alarm deletion Log file oe Settings _ x Alarms ASCII file imtertace Database OPCFDDE Alarm Snapshot Master Standby ess ee Emai Log file Mice fies Mutmeda wite to log hle Ap Use Default W General information M Errors W Debug information Warnings Log files folder D Program Files Control 5 ee UCME OPC DDE 5 6log a Log Wiewer a Set each type of information you wish to be written to the log file vi General information recommended Mi Errors recommended vi Debug information setting this option will instruct U C ME to write additional information that may be M unclear to the common user Use this option only if you are facing problems and want to investigate it via the log file vi Warnings recommended U C ME s log file name is UCMEyyyymmdd log where yyyy is the year mm is the month and dd is the day It can be viewed with any text editor In addition you may view the file U C ME errors file named UCME errors txt These log files can be also viewed from U C ME s run time and configuration modules Log Files Folder The default folder for U C ME log files is C Program Files Control See UCME OPC LOG You may change this folder by setting a different folder path You may use the Browse button to browse for a folder Log Viewer The default log file viewer program is Lister exe Leave this field empty to use the default
60. e assured that his acknowledge command was executed successfully When set the following texts should be translated to your local language Done Failed The value is vi Add the Alarm started Alarm ended prefix text to the SMS text when set U C ME will add the Alarm started or Alarm ended SMS text When set the following texts should be translated to your local language Alarm started Alarm ended vi Add Alarm ID to enable alarm acknowledge when set U C ME will add the alarm ID to the SMS text This ID will allow users who receive alarms via SMS to acknowledge the alarms OPC DDE Alarms ASCII file interace Database OPC DDE Alarm Snapshot Master Standby Server name FactorySott Sample 1 ne Computer name Update rate 1000 milizeconds Initialization timeout E0 seconds Logical Name Factor 5 EVET Log messages Erors warnings info debug Logical Name CLS ID Logical ID Update r Factow Server 0 FactorSoltSample 1 OAPCASE0 4393 0 60 1000 Add Simulation Server Matrikon OPC Simulation 1 FESe2CF2 S5F 6 Change Delete t DDE ApplicationsS ener wizco N Topic GAT E Connection Hame fPwIZCON P ODE request upon initialization No server Cancel You may choose between OPC server DDE server or No server When choosing OPC you may use the browse button to select an OPC server name Define No Server when using a 3 party program that creates alarms using the ASC
61. e defines one alarm The program that creates the alarms files should check if such file exists before it tries to create it If the file exists this means that U C ME didn t read this alarm file yet In this case the software should choose another name for the file The file format is shown below Line 1 Alarm description up to 70 characters Line 2 N N may be 1 or 0 1 stands for Start Alarm while 0 stands for End alarm Line 3 Number_of_calls X where X is the number of recipients Line 4 Recipient_name_1 Line 5 Recipient_name_2 Line X 6 Recipient_name_X Line X 6 DialToOneOrAll Value where Value may be One or All Use one when you want that U C ME will stop dialing after one person received and acknowledged the alarm This option is applicable for Phone users only Line X 7 NumberOfRetries N where Nis the number of call retries U C ME will do in case of busy line or no answer Line X 8 AcknowledgeAlarm N where N may be 1 or 0 The value 1 will instruct U C ME to ask the user to acknowledge the alarm Line X 9 AskForPassword N where N may be 1 or 0 The value 1 will instruct U C ME to ask the user to enter his password at the start of the call Line X 10 AlarmVoiceFile Name when Name is the voice file name For example use fire when the voice file name is fire wav Line X 11 LoudSpeaker N where N may be 1 or 0 The value 1 will instruct U C ME to play the alarm voice file to the external lou
62. e displayed Voice files naming convention for incoming phone calls For each action you must record a voice file which will describe it The file name format is DIALnnn WAV or DIALnnn VOX where nnn is the action ID Action Types M Set_fixed_tag_value This action enables the user to assign a value defined in the Tag Value field to the tag defined in the Tag Name field M Get_alarms_log This action enables you to get a list of all historic alarms that were handled by U C ME This option is most important for applications without operators Managers or technicians may call U C ME and listen to a voice log of all alarms together with their date and time stamp The alarms are being played in a reversed mode i e the most recent alarm is being played first For example February 8 11 25 Main engine is not working February 8 10 58 Main lobby temperature to high Press 0 to exit Press 1 to proceed to the previous historic alarm Press 9 to delete the current alarm Press to repeat the current alarm The caller may delete an alarm by pressing 9 skip to previous alarm without delete by pressing 1 exit by pressing 0 or repeat current alarm by pressing If there are no alarms U C ME will play the message No alarms Mi Get_active_alarms_ This action enables you to get a list of all active un acknowledged alarms After you dial in and choose the appropriate action id you will get all
63. e e mail s subject vi Log messages Define which type of information will be written to the email thread log file The log file name is SendEMail log vi Snapshot attachment type Define the type of attachment HTML or Text that U C ME should use when sending emails Fax all m ae Fi ii MW Enable Fax sending Local ID Controls ee User Header field Fax from Control 5ee Ltd vi Enable Fax sending Set to enable Fax sending Note that fax sending requires a Dialogic board that supports fax For example D 4PCIUF M Local ID this is the string that will be displayed in the receiving fax display M User Header this text will be printed at the top of the fax page SMS Alarms ASCII file interace Language translations OPC ODE Alarm Snapshot Master Standby I Add alarm time and date to message Send feedback message to users after Acknowledge commands Add Alarm started ended text prefix to the SMS Pager message Add Alarm ID to enable alarm acknowledge v Enable SMS sending set to enable SMS sending vi Add alarm time to message when set the alarm time will be added to the SMS message When set the date format should be selected vi Send feedback message to users after acknowledge commands when set U C ME will send feedback message to users who will perform acknowledge commands via SMS When a feedback SMS message is received the user can b
64. e following items a U 0 ME Voice file Recorder fe UC ME User s Guide U C ME Configuration UAC ME Run Time pe UC ME Send Message Fs Administrative Tools The Administrative Tools group contains the following items UEME R U S Remote Upgrade Service gt UC ME Service Configuration EP UC ME Service Manager In addition the setup program creates a shortcut to U C ME configuration on your desktop see below UC ME Configuration The default U C ME folder is C Program Files Control See UCME OPC You may see the content of each sub folder in the table below Folder name Content Web application HTML XML XHTML ASP JPG GIF Used when working with a remote server WAV H Hebrew voice files Wave format VOX_E English voice files VOX format VOX_H Hebrew voice files VOX format TIMEOUT A folder that holds temporary files for alarms that are defined with timeout Note At the last step of the U C ME setup program it will invoke the HINSTALL program that will install the Hasp device driver for the U C ME hard lock key If for any reason the program didn t run you may open a CMD window switch to the U C ME bin folder and run the program HINSTALL 1 For more information regarding hasp drivers see http www ealaddin com Installation Hardware Installing the Dialogic telephony board If you intend to use the Dialogic telephony PCI board install the board in your
65. ember 2005 Description Select day pattern Labor day Special_Day_1 z Pattern Description MATAR EAU Special_Day_1 Labor day 01 01 2006 Special Day 2 Vacation 09 11 2003 Special Day_3 Trip to France Delete Change Ea Cancel To define a special day choose a date in the calendar type its description and select its pattern A pattern may be one of the following values Friday Saturday Special_Day_1 Special_ Day_2 Special_ Day_3 When U C ME s Run Time module finds that a specific date is a special day it will operate accordingly When an alarm occurs U C ME will notify users according to their special day definitions See the section Phonebook Time and day settings Recording and Playing WAV voice files U C ME provides you an easy tool for recording and playing WAV files This tool uses the multimedia card installed in your PC and microphone Select a file and click on the Play WAV Record WAV or New WAV buttons lt gt Select voice file File Pretix Filter JE All wav YE bucket anaes inte way JE Dial 02 way JE Diah 03 wav JE Diall O04 way JE Diah 05 way JE Diah 06 way JE Diall OF way JE Diall 08 way JE Dial OF way JE Dial 10 way JE Diall 11 way JE Diall 12 way JE Diall13 way JE Dial 14 way OF M Prefix filter aE raisins RARE Rana Rn roa 11082 13838 ho Private Private miyala sora pren sa Private Private Priv
66. endencies Some services depend on other services lf a service is stopped or is not unning properly dependent services can be affected ULCLME OPC Run Time depends on these services Fe ie Dialogic Fis Matikon OPC Server for Simulation and Testing These sermien dened an REAP Armine Starting and stopping the U C ME service Another way to control the U C ME service is by using the U C ME Service Manager Click on Start A gt Programs gt Control See gt UCME OPC gt U C ME Service Manager The following window will appear Sy U C ME Service Manager Serce U CME OPC Run Time Start a Cu E Stop UC ME Serice status Stopped Click on the start button to start the service Click on the start button to start the service When the service is running the following picture will be displayed When the service is stopped the following picture will be displayed U C ME s run time window Ga U C ME Unified Control MEssaging a x File Alarms Loudspeakers View Help 17 79 19 hfol lerm 32 Dialing to Mike Phone Phone TObbA4 2622 3J On Hook J On Hook On Hook X 11 10 18 info SMS Protocol is Cellcom OMi 0 mS On Hook a 17 79 17 6 Error The Advanced Direct Remailer program is not running Log window 11 78 48 Error The Advanced Direct Remailer program iz not running 11 19 12 Info Reading alarm definition fle AIRCON DOU 17
67. er the you may wait few more seconds until the next message will be played While the alarm voice message is being played you may click on the asterisk key to instruct U C ME to replay the voice message This key should be used if the voice message was corrupted After the receiving the voice message you may click on any key to inform U C ME that you got the message In this case U C ME will play the next message with no delays After receiving the alarm message you may be requested to click on the key to acknowledge that you have received the call with no problems If you were asked to click on this key and you didn t U C ME will re dial to this phone number again The Remote Upgrade Service utility U C ME may be upgraded remotely via the RUS utility To operate the RUS utility click on Start gt Programs gt Control See gt U C ME gt RUS The following window will be displayed 2 Control See Software Solutions Ltd RUS x File Help Rey Type Client Operation ID Number Code Result Get ID Perform Update Get Plug Inta Click on the Get ID button to retrieve the plug ID Send this number to Control See together with your upgrade order Control See will provide you the license code Copy this license code and paste it into the code area Once you have the license key file LIC click on File gt Load License File menu item Select the license key file The license
68. ering you a complete picture of the system U C ME enables you to analyze alarms and events from any PC on the Internet or Intranet U C ME logs all the alarms and events to a relational database that may be viewed using an Internet browser In addition U C ME enables users to perform bi directional communication with their application by calling U C ME via phone or sending SMS command messages to U C ME U C ME is an event driven and multi threaded application It waits for messages coming from the OPC servers and only then it starts its notification activity U C ME may dial up to 4 telephone lines concurrently play voice messages and send fax documents U C ME may use a cellular modem to send SMS messages and receive SMS commands U C ME may send alarms by email to any email recipient U C ME uses the Dialogic an Intel company telephony boards Dialogic telephony boards are approved in more than 30 countries all over the world U C ME also uses the Hi Phone telephony USB device System requirements U C ME has both Software and Hardware minimum system requirements These requirements must be met in order for the software to work properly Software Requirements The server requires at a minimum the following software e Microsoft Windows 2000 Service Pack 2 Microsoft Windows XP or Microsoft Windows 2003 Server e Microsoft IIS server version 5 0 or higher In case you intend to use the web features of U C ME e
69. he following window will be displayed a Line settings j 1 Line 3 Outgoing calls Outgoing calls Disabled ncoming calls f Disabled Line C Outgoing calls Line 4 C incoming calls Outgoing calls Disabled f Disabled Depending on the Dialogic board that you are using you may define the use of the available phone lines In case a telephone is connected and in use set the Outgoing calls field If the line is not in use set it to Disabled Note You may define line 2 or 3 for Incoming calls However a line may be used exclusively for Outgoing calls or exclusively for Incoming calls Note if you are using the Hi Phone telephony device you must disable all Dialogic lines SMS protocols Use the following window to define the SMS protocols that you wish to use depending on your SMS providers U C ME may handle few SMS protocols concurrently Each SMS protocol is handled in a separate thread so that messages may be sent to different recipients at the same time 2 SMS protocols a oe GSM Moder 0 COM S600 a Add Delete Click on the Add or Delete button to add or delete an SMS protocol When clicking on the Add button or when double clicking on an existing protocol the following window will be opened a SMS Modem settings x Paging system GSM Modem Defaults for GSM Modem Port name com Phone number Jags Baud rate 3600
70. he path were the program will run For example C MyFolderName M Action_Program this action enables the user who dials in to execute up to ten actions without having to enter the action numbers during the incoming call When choosing the Action_Program action the following fields are displayed Actions Ten actions numbers Please note that the Action_Program action number can not be included in one of the possible ten action number fields To clear the action numbers click on the Clear button ID Acton type O11 Action_Program Acton joo Jone jon jon Jone Jone ja oog jon java ee This action enables the user who dials in to restart the computer This action is identical to the Windows Shutdown process when you choose to restart the computer M Suspend_Dial out This action enables the user to dial into U C ME and suspend all dial out operations M Resume_Dial out This action enables the user to dial into U C ME and resume all dial out operations Incoming SMS messages You may use Incoming SMS messages for sending command to your application or for information retrieval U C ME waits for incoming SMS messages Once a message is received U C ME identifies the sender via the Caller ID that is included in the message U C ME verifies if this phone number is defined in U C ME s phonebook If not the command is rejected If the phone number is defined U C ME will check if this user is authorized t
71. iew Favorites Tools Help Back gt amp A Qsearch Gyravorites media lt 4 D Sp Af a Address a http flocalhost UCME OPC login asp Go U C ME Alarm Snapshots Login Username fuest Password pes Remember Password MV Sint unt pee A Control See Software Solutions Ltd All rights reserved 1995 2005 l i E Ea fax Local intranet a Enter your Username and Password and click on the Submit button The default username is admin and the default password is admin This default user has administrator rights You may later change this default user password to prevent users with lower access rights from using this username A user with administrator rights may create delete or modify users that can view the database content The following window will be displayed E http localhost UCME OPC menu asp Microsoft Internet Explorer File Edit View Favorites Tools Help da Back gt x at A Search Gaj Favorites FP Media z ey i B Address E http f localhost UCME OPC menu asp G0 Logged as guest Log out Alarm and Event z Ema Click on the Alarm and Event link The following window will be displayed E Alarm and Event Microsoft Internet Explorer File Edit View Favorites Tools Help q Back fat Gh Search a Favorites Media gH Eh a EA Address E http localhost LICME OPC Alarms _T_list asp 6o Links Emre owe
72. ile names that can be selected are anaalm DBF for analog alarms digalam DBF for digital alarms Importing CiTect Digital alarms U C ME scans the digalam DBF file and will use the following columns Column 4 VAR_A will be used for alarm s Tag Name Column 6 CATEGORY will be used for alarm s Category Column 10 COMMENT will be used for the alarm s Text aa aS 4 ee eS ae aa ae ee E HELP PRY AREA VAR B DESC NAME TAG 1 i lotor 1 Overheated ALARM 1 z e Motor 1 Low Oil ALARM 2 z lotor 2 OQverheated ALARM 3 4 Motor 2 Low Oil ALARM 4 5 lotor 3 OQverheated ALARM 5 E Motor 3 Low Oil ALARM 6 fI Motor 4 Overheated ALARM E Motor 4 Low Oil ALARM 6 E a Motor 5 Overheated ALARM S 1i Motor 5 Low Oil ALARM 10 i i Note Lines with empty COMMENT or VAR_A fields will be ignored Importing CiTect Analog alarms U C ME scans the anaalm DBF file and will use the following columns Column 3 VAR will be used for alarm s Tag Name Column 4 HIGH will be used for alarm s HIGH alarm Column 5 HIGHHIGH will be used for alarm s HIGHHIGH alarm Column 6 LOW will be used for alarm s LOW alarm Column 7 LOWLOW will be used for alarm s LOWLOW alarm Column 13 CATEGORY will be used for alarm s Category Column 17 COMMENT will be used for the alarm s Text FORMA DEVIATION SETPOINTRATE DEADBAND i 0 000 1 0000 0 000 4 0000 Note Lines with empty HIGH HIGHHIGH
73. k and then click on Forward Double click on any alarm to view the alarm snapshot link Click on the link see below to view the alarm snapshot The link to the alarm snapshot 16 03 2005 11 18 49 Start alarm Water injection valve is opened Opera File Edit View Bookmarks Feeds Tools Help temperature Controls ww tempco com Temperature Controllers In stock or made to order 00 323 6359 PID Profile amp Process Con ar pi laas Mew page zE New York hotel building EJIE New York hotel building management system 4 unread 4 total wv Read Xx Delete E JLabel GA view si a Quick Find z From New York hotel building management system lt gt Subject 18 03 2005 11 16 49 Start alarm Water injection valve is opened Date Tue 10 May 2005 17 30 37 0200 start alarm Water injection valve is opened http Wuw controlsee com Files Cellular En lish Alarm 20050516 1115849 1 eml htm Alarm list in Opera New York hotel building management system Opera E 2 iol File Edit wiew Bookmarks Feeds Tools Help Temperature Controllers www AutomationDirect com I 18 03 2005 11 18 49 St Li U C ME Snapshot cJ ka New York hotel building management system 4 unread 4 total Ww Read DX Delete 7 E Label aview 7 A Quick find ka From Subject Sent oe Label New York hotel building management sys 18 03 2005 11 24 35 Start alarm Reactor C12 temperature to
74. key will be displayed in the Code window Click on the Perform Update button The plug should now be upgraded Click on the Get plug Info button to view the plug information The following window will be displayed FA U C ME Plug information Version 4 5 Alarm count o Date Limit z Humber of Clients jo Features Iv Voice I w Alarm Snapshot s a z e Ok 7 SMS w Fax Email w Multimedia a J Bee Unified Control MEssaging Purchasing the Dialogic Intel board You may purchase the Dialogic board from your local Dialogic sales office See below Dialogic Internet web site For latest updated files and drivers from Dialogic please log on to http www intel com network csp trans dialogic htm Or http www intel com Purchasing the Hi Phone telephony device You may purchase the Hi Phone telephony device via Way2Call s web site http www store communitech com web way2call default asp
75. laces Choose one of the servers Its name will be displayed in the server name field M DDE Application Server DDE server name See the table below Topic DDE topic name See the table below Connection name select a name for the Application T opic DDE Application Topic names Software Application Topic _Cimplicity CWSERV_ sf Point o O Excel EXCEL Books MDE ATA Mi No server Choose No Server if you are not connecting to an OPC or DDE server Master Standby application gt Settings a xj Alarme ASCII file interface Language translations Database OPC ODE Alarm Snapshot Master Standby a W Masher Standby application Type of us Master f Standby Server aemet sea E Synchronization tag name ee Fa Please note Master Standby application requires two U C ME systesm running on two PCs U C ME uses a tag to synchronize between the master and standby stations U C ME support master standby application A master standby application contains 2 computers on the same network when each computer is running U C ME Use the screen above to define the functionality of each station Master or Standby A Standby station will work in passive mode while the Master station is working When the Master station is unavailable the Standby station will take control and will start the alarm notification process M Synchronization tag name A valid tag name that exist in
76. larm information through the web Note To use the Alarm Snapshots Microsoft IIS must be installed A virtual directory called UCME OPC is automatically created by the setup program MVI HTML XML folder Define the folder name in which U C ME will create the XML HTML files The default value for this parameter is C Program Files Control See UCME OPC HTML M HTML XML URL Define the URL name i e http localhost UCME OPC V Title Define the title that will be displayed in the web pages i e Alarm History M URL link This link will be used by the RSS reader software This link may lead to any web page lV Description Define the description that will be displayed in the web pages i e U C ME Advanced Alarm Snapshot M Logo image URL Some RSS readers enable to display a small GIFF image This image also serves as a link to the URL link see above V Logo image width and height Define the logo image width and height lV Log file options Define the log options Use debug only when you wish to track and analyse a problem The log file name is AMI LOG lV Use FTP for remote web server In case your web server is located on a remote server set this parameter and define the FTP settings see below lV Enable Cellular Snapshots Set this parameter if you wish that U C ME will create cellular snapshots If set U C ME will create XHTML files that will be transferred to the remote FTP site see
77. ld close Excel before starting the import operation Importing alarms from SCADA HMI applications Note Before importing alarms from other applications you must check the following 1 MS Excel is installed on your computer 2 MS Excel is closed before starting the import To import alarms open the Design Alarms window Use the Tools menu to import alarms Design Alarms Tools Delete all alarms Export alarms Import Cirmplicity alarms e POINTS Validate alarms Lo 43 PROCESS _CORNS 44 PROCESS _CORNS 45 PROCESS_FLAVOI Import Citect alarms om Syrup an Import InTouch alarms i Flavor A Tank Import RS view alarms amp Flavor A Tank Lo 46 PROCESS FLAYOI Flavor B Tank State Level 4 o 47 PHOCESS FLAYOI i Flavor B Tank State 2STATE Level 2VAL LoLo 48 PROCESS FLAYOI 4 amp Praeeee Tamnerahire in alarm cetatea OTATF W Aq PANES TEMPE aa UZME alarms Importing alarms from CiTect U C ME enables users to import alarms defined in CiTect Use the Tools gt Import CiTect alarms menu item inside the Design alarms window to import CiTect alarms The following window will be opened Choose Citect DBF alarm file E 2 x Look irr E Example do JE cE E i File name wo Files of type Alarm files dbf Cancel My Network F T Open as read only Zh U C ME support CiTect analog and digital alarm files The f
78. le 1 to automatically run U C ME Run Time from your Citect application you should run the following Cicode EXEC command This Cicode function should run at startup FUNCTION RunUCME Exec C Program Files Control See UCME OPC BIN UCME RT exe C Program Files Control See UCME OPC 1 END Example 2 to automatically run U C ME Run Time from any software that is able to launce a batch file you may use the following batch file echo off cls Ci ed cd program files control see UCME OPC START UCME Run Time MIN bin UCME RT EXE Exit U C ME status icon in the system tray DIRS o AHE 10 29 am Z0 When U C ME Run Time module is running the U C ME logo appears in the Tool Tray located by default at the bottom right of the Windows desktop see below Clicking on the U C ME status icon will display the U C ME Run Time window on the desktop This window may be closed without terminating the Run Time by clicking on the close icon see below Clicking on the mouse s right button when the cursor is over the U C ME status icon will display the following menu About U Z ME Alarm History Restore Trace U C ME Log Exit Clicking on the About U C ME menu will open the About window The About window provides license and version information Clicking on the Alarm History menu will open Internet Explorer with U C ME s Alarm Snapshot login page Clicking on the Restore menu will restore the U C ME Run Time
79. lect a condition from the list For example lt gt etc VI Value type the alarm condition s value vi Retries count type the number of retries that U C ME should use in case it fails to send the alarm vi High severity alarm always notify To enforce alarm notification use this property If set the alarm will be delivered no matter what are the user s time and day settings vi Notify when alarm ends Set if you want that U C ME will dial when the alarm ends vi Alarm disabled between You can disable U C ME from dialing to the phone list in a specific time interval To disable the alarm set the time interval in which the alarm is disabled vi Category Please specify the alarm s category For example Reactor Conveyor etc These categories will be displayed together with the alarms and will help you perform alarm filtering To add delete or choose a category click on the Category button The following window will be displayed Add alarm category pa Reactor Conveyor Add Delete oe Cancel vi Sub Category 1 Each Category may have sub categories To add delete or choose a sub category click on the Sub Category 1 button vi Sub Category 2 Each Sub Category 1 may have sub categories To add delete or choose a sub category click on the Sub Category 2 button M Save alarm to history Set to instruct U C ME to save the alarm to history vi Ala
80. liver in one call Please check with your provider regarding this parameter and set it in U C ME The Cellular Text protocol TEXT mode The Cellular TEXT protocol may be used to send and receive SMS messages TEXT messaging using a cellular GSM and CDMA modems The advantage of using a cellular modem is that you don t need internet connection and the Email to SMS service to send SMS messages This protocol utilizes the GSM and the CDMA cellular modems in Text mode Tested and approved modems using TEXT mode The modems that were tested and verified for use with U C ME are e Wavecom Fastrack e Siemens MC35 TC35 Settings The settings window enables you to set various U C ME settings Switch between the different tabs to change the settings General ot Settings Gg x Genera a V Write activity to log file J Display activity in listbox Save alarms to history files Sort dialing list according to priorities Wiat until Dialogic drivers are loaded fo seconds J Play current item value before writing new value incoming and outgoing calla W Use Family alarm templates Add voice time stamp to each alarm Language Left_T o Aight Week starts at Monday Close U C ME on OPC ODE server disconnection Alarm date format dd mm yy z Save acknowledge information to the database M Write activity to log file Use this option to instruct U C ME to write all its activity to a log file If this option
81. ll be played Main building fire alarm 3 floor Recipients Alarm definition SS X Alarm text Main Lobby temperature too high 02 Aandom Intt TAGYALUE Group Alarm ID Use alarm family template an z I Shittinuse Ry Telephony Alarm Snapshot Mike Email David G Phone Copy List Mark BmoMs Mike gir ax Baste List ike maPAone MikemEmail Clear List Paulm oms SHS delivery method ns Add User f Send SMS to all recipients f Stop SMS notification after successtul delivery to server modem Browse Recipients Browse Groups f Stop SMS notification after recipient acknowledge at at 2 minutes before next notification Select the recipients and groups that need to be notified You may drag and drop a recipient or a group into the recipients list When a group is added it will appear with a sign prefix For example Security When a recipient is included in the recipients list while he was deleted from the phone book the Undefined Recipients list will turn yellow Once this recipient is deleted or re defined in the phone book the color will become white again See below Undetined users groaups U C ME will notify to recipients in this list in the same order which they are displayed You may change the recipients order by using the Move Up and Move Down buttons 4 T SMS Delivery method U C ME may send SMS messages in one of the following methods 1 Send the SMS to all reci
82. llShield Wizard for U C ME OPC DDE edition version 5 22 build 500 The InstallShield R Wizard will install U C ME OPC DDE edition version 5 22 build 500 on your computer To continue click Next WARNING This program is protected by copyright law and international treaties Te Cancel Read the information in the dialog box and then click Next The License agreement dialog box will appear j U C ME OPC DDE edition version 5 22 build 500 InstallShield Wizard License Agreement Please read the following license agreement carefully Licence Agreement Read the software licence agreement on this sealed package carefully before opening the package By opening the package you LICENSEE accept the TERMS AND CONDITIONS of the LICENCE If you do not accept the TERMS AND CONDITIONS of the LICENCE you may return this package unopened and get a full refund vr 1 ennt nf l innannn Danteni Can Cnfh nen Cnlautinnn Ltd ILICCMCAN z I accept the terms in the license agreement precensessessesssesesecsessenensesnneseenensessnsssnssauasensnsnanansnsneasenennanstanssssssssssessnsnananaeenneneeeneney Ce t A A InstallShield Cancel Please read the license agreement carefully and choose between I accept or I do not accept options If you choose I do not to accept the setup program will be aborted Click Next The Readme information dialog box will appear j U C ME
83. m Family f All alarms Users Groups Daniel Email Daniel Ernail nett Report Time Interval W Sunday Tine oo 00 W Monday This_Month W Tuesday M Wednesday W Thursday Jw Friday Delete User Add User Add Group R Saturday Reportname Reporttime Reporttype ID Time interval Monthly 3 00 00 All alarrns Allal This_Month 1111111 00 00 AlL alarms Allal Yesterday 1110000 Report Type vi Alarm Family the report is for a family of alarms v All alarms the reports is for all alarms Report Time Interval vi Today all alarms generated today vi Yesterday all alarms generated yesterday Vi This Week all alarms generated this week Sunday this week to Saturday Vi Last_Week all alarms generated last week Sunday to Saturday Mi This_Month all alarms generated this month 1 of this month until today M Last_Month all alarms generated last month 1 of last month to the last day of last month Send on Set the day of the week and the time you wish the report to be created and sent Click on the Add button to add a new report Incoming phone calls Incoming call enables users to perform actions disregard to alarm situations This feature enables users to dial in to U C ME and to perform actions such as vi Change tag values vi Retrieve active alarms list M Retrieve historic alarms list vi Acknowledge alarms M Listen to tag s current value vi And more
84. mple Temperature set point value vi Tag name the tag s name vi Units The units may be any string when the Tag type is Analog For example Celsius When the Tag type is Digital or Bit the Units field should be in the following format Text1 Text2 where Texti is the text that will be displayed when the tag value is 0 and Text2 is the text that will be displayed when the tag value is 1 vi Tag type may be Analog Digital or Bit_NN where NN is the bit number between 0 to 31 vi Check Tag Range when set U C ME will check the tag value against its required range Each tag that is out of its desired range will be marked as a possible alarm cause The Min Value and the Max Value properties purpose is to check if the tag value is within the desired range Use these properties to set the tag s desired range M Min type May be Numeric or Tag If Tag is chosen the tag s Min Value will be taken from that tag If Numeric is chosen you shall have to specify the numeric value Vi Max type May be Numeric or Tag If Tag is chosen the tag s Max Value will be taken from that tag If Numeric is chosen you shall have to specify the numeric value vi Attach image to web snapshot to attach an image that will be displayed together with the alarm snapshot using the web set this parameter and choose a file name JPEG or GIF vi Attach image to cellular snapshot to attach an im
85. n Length 2 00 sec 2 5 sec Click on the Refresh list button to view the newly created voice files in the list Note Make sure not to change the file empty wav This file is used as a template for every recording Improving WAV files quality Recording with Microsoft Windows Sound recorder utility you may change the audio properties to improve WAV file quality Click on Edit gt Audio properties The following window will be displayed Audio Devices m Sound Playback Q Prefered device A SoundMaAx Digital Audio Volume Advanced Sound Recording Preferred device SoundMAX Digital Audio Volume Advanced m MIDI Music Playback is Preferred device ented SoundMAX WDM MIDI Yolume About L 7 Use only preferred devices Click on the Volume button inside the Sound Recording frame The following window will be displayed Recording Control lol x Options Help CD Player Microphone Line In Balance Balance Balance Volume Volume Volume Select MV Select Select Advanced SoundMAX Digital Audio Set the volume to the maximum In addition you may click on the Advanced button The following window will be displayed Advanced Controls for Microphone E x J These settings can be used to make fine adjustments to your Tp audio Tone Controls These settings control how the tone of your audio sounds Bass
86. nable ASCII file interface Check for new alarm files every fi ng milizeconds Vi Enable ASCII file interface U C ME enables other applications to generate alarms The other application should create the alarms in ASCII files that are placed on the hard disk The files should be created in the EXT_alarms folder For example C Program Files Control See UCME OPC EXT alarms Set this parameter if you wish to activate the external alarms thread vi Check for new alarm files every _ milliseconds Set the timeout in milliseconds in which U C ME will check for new alarm files Language translations ae U C ME enables users to translate various texts to any language These texts are used by U C ME when sending messages or when storing data into the database Database n gata aaa Wo Database Database ppe lt 2 AN Microsoft Access i Microsoft SOL SQL server setting Username fsa Password Data source MYCOMPUTE A U C ME enables users to choose which database they want to use when storing alarm information The supported databases are MS Access MS SQL Server MS Access may be used in smaller applications with small amount of data MS SQL Server may be used in larger applications with large amount of data Note MS SQL Server is not supplied and installed with U C ME You have to purchase it and install it separately SQL Server settings VI Username Username as
87. o perform the specific action As described in the Phonebook section each SMS user has its own authorizations for SMS commands Once the user is found authorized the command is identified by the received text If the received SMS text is identical to one of the defined SMS commands U C ME will process the action that is correlated to this text Here are the modems that support bi directional SMS communications and incoming SMS messages e Wavecom Fastrack GSM e Siemens MC35 TC35 GSM The Incoming SMS window SMS message designer E oj x SMS properties SMS text Restart computer Message format is free text Action RestartComputer X Parameter 1 hue Parameter 2 NULL V Send acknowledg to sender Turn main air condition uinit ON ChangeT ag alue AIFR COND OP 1 Get set point value GetT agValue SET POINT1 NULL Add Run Calculator RunProgram C WINNT systems RestartComputer NULL NULL SuspendAlarmNotifi NULL NULL Delete Change gt gt Cancel Send acknowledge to sender when set U C ME will send the user an SMS message containing information about the execution status For example Done or Command failed Param SMS Actions The actions below are similar to the actions used in the previous section Incoming Phone calls Please look ate the definitions in the previous section lV ChangeTagValue lV ChangeTagValuelinteractive lV GetTagValue M
88. of the day Tip of the day is automatically displayed when starting the U C ME Configuration program To disable the Tip of the day window at startup uncheck the Tip of the Day menu item See below sample tip ro orthevor 2x amp Did wou krom That you can stop the SMS alarm notification after one recipient has acknowledged the alarm Alarmne are acknowledged by sending the test ACE nnnnn Anninn is the alarm Id to the cellular modern jf Show Tips at Startup Tools Backup to ZIP files U C ME makes it easy for you to back and restore the applications files Click on Tools gt Backup to ZIP to create a backup of your application The following window will be displayed E Backup to ZIP ei Select files to backup BR Configuration fles ane Data files Pes E Log files ae CJ Voice files Informatio Files created by U C ME Configuration Alarm definitions Users Recipients Incoming SMS Incoming phone calls General settings DAT ALA A408 Cancel Select the file types you wish to backup and click on the Start button The following message should be displayed x D Program Files Control See UCME OPC DDE 5 6 B4CKUP Configuration Files 04 20 2006 14 33 46 21P Created Successfully Restoring from ZIP files To restore U C ME application files click on the Tools gt Restore from ZIP menu The following window will be displayed HE Restore from ZIP files x
89. oftware or the OPC server is not active from any reason no alarms will be generated U C ME can detect such cases and will automatically dial and play the appropriate message The voice file serveroff wav is played in these cases When you are notified on such a problem you must restart your SCADA application and U C ME Recipients vi SMS Delivery method U C ME may send SMS messages in one of the following methods 1 Send the SMS to all recipients included in the recipients list 2 Stop sending the SMS after successful delivery to one of the recipients successful delivery means that U C ME received confirmation from the modem server that the message was successfully sent 3 Send the alarm to one recipient wait XX minutes for acknowledge If acknowledge was not received send the alarm to the next recipient etc If acknowledge was received stop the SMS notification OPC DDE Server Shutdown notification Recipients David G d ePhone Wark Bmeoms ike caPhone Mike Email Delete Paulm oms OMS delivery method Clear List O Send SM to all recipients f Stop SMS notification after successful delivery to server modem f Stop SMS notification after recipient acknowledge al ait 2 minutes before next notification Browse Groups Cancel Telephony vi Dial To Define the users who need to receive the Server shutdown call Define the Dial To to One or All If One is selected U C ME will stop dialing after
90. oice files Alarm ID i test 2 fire001 Total alarms in list 5 The list box will contain the list of voice files that you have defined in your alarms but do not exist on your hard disk The Alarm ID field will guide you the appropriate alarm that you need to fix In the lower part of the window you will see the following information e Total number of alarms This information may help you to verify that alarms are well defined Forcing alarms You may force alarm by selecting an alarm and then clicking on Ctrl F You may also use the mouse right button and then click in the Force Start Alarm menu item You may force an alarm to 1 Simulate the alarm without having to change the alarm s tag value to see how the notification process works 2 Create a predefined alarm scenario that is generated manually In this case you may use dummy alarm condition that will never be met For example in emergency situations where the source is not a tag value but an event that is created manually by the plant personnel U C ME Runtime module must be running to force alarms Alarm export and import to from Excel U C ME supports export and import functionality to from Excel CSV format In the Design Alarms window click on Tools Export alarms Set a file name and click on the OK button A CSV file will be created See below sample file Arial i B U a Al n Bx ts f t iw ee Ae DESA SRY amp BB Slo
91. ols view Help 4 Recipients Groups in list Phone number E mail Paging system SMS protocol T d Mike 972946242622 SMS MP D avid G 2127 p407 Phone E Mark B o 166435380755 SMS q Paul 21877 r o0 SMS Force Send High priority message force send to all recipients SHS delivery method f Send SMS to all recipients Stop SMS notification after successful delivery to server madem C Stop SM5 notification after recipient acknowledge Wi ait fo minutes before nest notification Flease type the message test 25 characters 15 x GSM Modem Browse Recipients Cellular T ET Cellular T ET Browse Groups Yoice O N Send to au T Ask for password F Acknowledge required Ask for H to verify End OF Call Play te loudspeakers Test message fram U C ME Long message Send Drag and drop users and group to the users notification list Done If you wish to send voice messages via voice record a voice file or select one from the list In this case you should also set the following fields e Send to One or All e Ask for password e Acknowledge required e Ask for to verify End of Call e Play to loudspeakers e SMS delivery method If you wish to send textual message enter the message text or select an existing one from the list U C ME Run Time module The U C ME run time module is an OPC or DDE client It is an event driven module It doesn t c
92. onsume CPU time it doesn t scan any database and therefore it can maintain a large number of alarms without harming the overall application performance This module is multi tasking and multi threaded software It was designed to run on the Microsoft Windows XP 2000 and Windows 2003 Server U C ME operational modes There are tow operational modes for U C ME Service mode Standard application mode U C ME running as a Windows service Depending on the chosen setup type service or standard U C ME may be installed as a Windows service The service s Startup Type is set to Automatic To view or change the service properties you may use the Service Control Manager Start Settings Control Panel gt Administrative Tools Services The following window will be displayed h Services ioj x Action view pg Services Local Provides a Manual LocalSystem Provides T Manual LocalSystem Allows are Manual ae ee ese en Pow i Manages a aes Manual Loe ASLE Sa tility Manager Starts and Manual LocalSystem fy Visual Studia Analyz Manual LocalSyster Sis Windows Installer Installs re Manual LocalSystem Bits Windows Managem Provides s Started Automatic LocalSystem iy Windows Managem Provides s Started Manual LocalSystern iy Windows Time Sets the co Manual LocalSystem Sis Wireless Configuration Provides 4 Manual LocalSystem fy Wonderware NetDo Manual LocalSystem Sa Wonderware SuiteLink S
93. ot available when defining multiple alarms For example alarm condition voice file and more These properties are available only when defining single alarm You should switch between the different tabs to ensure that you are satisfied with the multiple alarm properties The first step in the alarm definition is to define the alarm condition The following window will be displayed Alarm definition t x Alarm text Motor Number 1 has low oil Group Alarm ID Use alarm family template an fis I Shittinuse Ey Telephony Alarm Snapshot Conditio Server Factory Server Tag Devicel Groupt 1 i Condition Value fi i inhibit ta Server Tag SSS gE Alarm disabled between 00 00 00 00 Category Alam Category T High severity alarm always notify Notify when alarm ends Sub category 1 Sub Category Sub category 1 Retnes count E Sub category 2 Sub Categorie Sub category 2 aan jo seconds Histor Log to history Alarm disabled Cancel General Alarm properties vi Alarm text Type the alarm text vi Alarm ID This property is automatically set by U C ME It is used to have unique alarm identification vi Group Telephony only Each alarm may be associated with a group For example all fire alarms may be associated with the Fire group When the alarm is generated U C ME adds a record to the daily alarms log file The file name format is YYMMDD WVL where YY 00
94. owing ways 1 Double click on the recipient name 2 Select a recipient and click on the Add one or Remove one button 3 Drag and drop the recipient from one list to the other To remove all recipients from the group click on the Remove all button You can change the order of the recipients in the group by selecting a recipient and then moving it up or down using the Up and Down buttons When including a group in alarm s recipients list the order of the users will be kept To save a group click on Save The following dialog box will be displayed Enter Group file name a x Enter group file name Enter the group name and click on OK When deleting a group the following dialog box will be displayed Delete group x 2 Deleting Mew group Are you sure o cea _ 2 Delete Wew group From all alarms w c If Yes is selected the group will be deleted from all alarm and family templates Shifts definition In some cases organizations choose to send alarm notifications according to predefined work shifts U C ME enables you to design weekly shifts up to 3 shifts a day When using shifts in alarms the recipient notification list is taken from the shift s definition and not from the alarm itself At run time U C ME will search for a shift instance that matches the current date and time If such shift instance is found the recipient list will be taken from it In case wher
95. patible cellular phone Time and Da Interval 1 Interval 2 Interval 3 From From From Priority Ta Ta Ta Joo00 jooi00 joo 00 joo 00 Joo 00 Joo 00 g Day From To From To From To Priority Monday 00 00 23 59 00 00 00 00 00 00 00 0 Special dap 1 00 00 23 59 00 00 00 00 00 00 00 00 Special day 2 00 00 23 59 00 00 00 00 00 00 00 00 Special day 3 00 00 23 59 O0 010 00 00 OW 00 O0 010 J Tuesday 00 00 2359 0000 00 00 0000 0000 1 Change sel Wednesday 00 00 23 59 00 00 00 00 00 00 00 00 1 Thursday 00 00 23 59 00 00 00 00 00 00 00 00 1 Eopy day Reset all Friday 0000 2359 OOo 00o owo ooo 1 Saturday 00 00 23 59 00 00 00 00 00 00 00 00 1 Paste day Sunday 00 00 2359 o0 00 O00 0000 0000 1 i Authorization Incoming phone calls and SMS command T Enable Balin J Suspend Resume User Notification Run Program exe W Change Tag Values W Acknowledge Alarm Restart Computer seat m Aetrieve Tag Values Retrieve Alarms log M Suspend Resume Alarm Notification Peset ll v Name User name 15 characters Depending on the Paging system Phone SMS Fax Email the appropriate string will be added to the user s name For example David SMS Jim Email John Phone and Mike Fax These extensions will later on assist you to differentiate between the different users vi Phone Fax number or email Phone Fax number to dial to or email address vi Password Password 1 to 6 numeric digits Req
96. pients included in the recipients list 2 Stop sending the SMS after successful delivery to one of the recipients successful delivery means that U C ME received confirmation from the modem server that the message was successfully sent 3 Send the alarm to one recipient wait XX minutes for acknowledge If acknowledge was not received send the alarm to the next recipient etc If acknowledge was received stop the SMS notification SHS delivery method C Send SM5 to all recipients C Stop SMS notification after successtul delivery to server modem f Stop SME notification after recipient acknowledge A alt 5 minutes before next notification Telephony Alarm definition x Alarm text Main Lobby temperature too high 02 Random Int4 TAGYALUE Group Alarm ID Use alarm family template 2 e Action Acknowledge Record voice reply I Tag action Tag ction R Action type Set_interactive_tag_value Server Matrikon OPC Simulation 1 Tag Bucket Brigade Intz Re Ask for to verify End Of Call Dial to al v Acknowledge set to enable alarm acknowledge over the phone vi Record_voice_reply Used for recording voice replies Use this option if you want that the phone call receiver will record his replay after he hears the alarm message The recording is stored on the hard disk and can be later heard by authorized personnel The recorded file name will be in the following fo
97. rm disabled Set to disable the alarm vi Timeout In some cases you may want to delay alarm generation When the alarm timeout exceeded and the alarm is still active U C ME will generate the alarm If the alarm is ended before its timeout expired U C ME will not generate the alarm The alarm timeout is set in seconds vi Alarm Inhibit Tag alarms may be inhibited according to the value of the Inhibit Tag When the value of this tag is non zero the alarm will be inhibited This functionality enables users to inhibit alarms in on line without changing the alarm definitions Voice files Alarm definition Alarm text Main Lobby temperature too high 02RiandomInMl TAGWALUE 000 Group Alarm ID Use alarm family template jall 2 I Shittinuse a Yorce files Alarm condition Alarm Yoice files Alam Voice file 1 required Main_ Building R Alam Voice file 2 optional Fire_ alarm R Alarm Voice file 3 onnal J l A N E se E R M Play alarm to local loud speakers If you are using telephony or multimedia you need to select the voice file that will be played when the alarm is triggered vi Play alarm to local loudspeakers set to play the alarm s voice file to the local loudspeakers when the alarm is triggered You may select up to three voice file per alarm U C ME will concatenate the voice files into one message For example in the alarm displayed in the above window the following voices wi
98. rmat Family User Name Date Time wav The recorded files will be stored in the Voice Files Replies folder vi Tag action one of the following Set_interactive_tag_ value For interactive tag value assignment Set_interactive_tag_value time For interactive time tag value assignment Play_message_and_tag_value For playing the voice message and the tag s value Set_fixed_tag_value For pre defined tag value assignment For each tag action you should set the appropriate parameters For example for the Set_fixed_tag_value action you should set the tag name and value vi Ask for password This is an optional parameter that instructs U C ME whether to ask for the password from the phone receiver If this field is not set U C ME will play the alarm voice file immediately after the call has been answered vi Ask for to verify end of call This is an optional parameter that enables U C ME to verify if the call has ended with no problems If this parameter is set U C ME will ask for the key at the end of the call If the person who receives the call will click on the key U C ME will understand that the call has ended successfully If not U C ME will re dial and transfer the voice message again M Send to Set the All or One If All is defined U C ME will dial to all of the phone users in the list If One is defined U C ME will stop dialing after one phone user from the li
99. rosoft Internet Explorer _ 10 x File Edit View Favorites Tools Help Heak gt Gi Qsearch Favorites Smeda lt 4 Address a http localhost UCME OPC Alarm 20050623 1241382 7 Go Links ai Start alarm 23 06 2005 12 41 38 a Water injection valve is open Category Production Sub Category 1 Cooling Sub Category 2 Valves Valve is Opened Required Closed Water level is 13 Meters Out of range 10 12 Status Auto Dam Level 4 01 m xS Disabled le Available s Available Ground Water High Pe Bwm i a lt a 3 Download an RSS reader Click on this link to download RSS reader software You may use RSS reader software to view alarms in real time depending on the update rate of the RSS reader 4 Download Opera Internet explorer Opera is recommended due its built in RSS functionality Once you define your email account in Opera a new menu named Feeds will be displayed in Opera To create a new feed in Opera click on Feeds gt Manage Feeds Then click on the New button See below how alarms are displayed in Opera Viewing alarms in Opera using RSS feed Below you can see how alarms are displayed in Opera You can sort alarms filter alarms and mark alarms with different labels For example Important or To do In addition you may forward alarms via email Click on a specific alarm use the mouse right clic
100. rred device BEE S cundMAX Digital Audio Yolume Advanced m Sound Recording Preferred device 7 A SoundMAX Digital Audio bd Volume Advanced m MIDI Music Playback Pas Preferred device niana SoundMAX WDM MIDI Click on the Volume button inside the Sound Recording frame The following window will be displayed Ee Recording Control Qptions Help CD Player Microphone Line In Balance Balance Balance Volume Yolume Volume T Select I Select l Select Advanced SoundMax Digital Audio Set the volume to the maximum In addition you may click on the Advanced button The following window will be displayed Advanced Controls for Microphone x f These settings can be used to make fine adjustments to your audio Tone Controls These settings control how the tone of your audio sounds Bass Low High Treble Low High m Other Controls These settings make other changes to how your audio sounds See your hardware documentation for details J 1 Microphone Boost 2 Front Panel Microphone Set the Microphone Boost to improve the volume of your recorded voice files Multimedia 5 Settings a x Alarme ASCII file interface Database p fv Play alarme to local loudspeakers Control tag Server EnableDisable alarm replay A SEE Matrikon OPC Simulation 1 Stop replay delete all
101. rvices menu to view the service properties 2 Make sure the OPC server can run as a service If not U C ME can t run in service mode Problem Plug is missing Dialog box is displayed U C ME is running in demo mode Solution 1 Make sure that the U C ME plug is connected to the USB port 2 Check that Aladdin s Hasp driver is installed Open a command window and type HINSTALL info See below the window containing the driver information The HINSTALL EXE program is located in the BIN directory of U C ME Type HINSTALL i to install the driver Ming x Aladdin Device Driver Installation Utility for H45P Device Driver installation status Hardlock Driver is installed also Version installed 4 95 Driver Path Veco WINNT systems drivers Haspnt sys Installation date November 23 2004 Computer name 06 Computer type IBM computer Port Mode Auto Key Search USB Parallel LPT1 O38 3 Check that the maximum number of alarms allowed by the U C ME license is not exceeded In this case you will have to upgrade your U C ME license 4 Check that a standby plug is used When a standby plug is used you must define the application as Master Standby see Configuration Settings window Problem U C ME configuration fails to start The following message is displayed Note The Dialogic drivers are not installed Solution Make sure that the Dialogic drivers are installed Use the Intel Dialogic drivers CD to in
102. s field is 250 0 25 second If you specify greater values U C ME will ignore noises until the end of the delay time v Dialing System Set this field to Tone or Pulse according to your telephone line type Note U C ME can dial out either using Tone or Pulse but U C ME can t get DTMF tones from a telephone which operates in Pulse mode Dialing Prefix lf U C ME uses a line that is connected to a switchboard type the dialing prefix For example 9 This prefix number will be added to all of the telephone numbers which are defined in your phone book Note If you are dialing to internal telephone numbers which doesn t require the prefix number leave the Dialing Prefix field empty and add the Dialing Prefix to each external phone number in your phone book vi Dual Tone system Use this option if you are using U C ME in a country with dual tone telephony system For example Australia UK Tags pe Settings EE x Alarms ASCII file interface Database Tag time format Minutes since 00 00 I write 1 to tag when masimum dialing retries is reached Server Matrikon OPC Simulation 1 Tag Bucket Brigade Intl a W Write handshake values to tag Server Matrikon OPC Simulation 1 Tag Bucket Brigade Int2 z M Wite activity to string tag Server Matrikon OPC Simulation 1 Tag Bucket Brigade String 7 W Enable Disable alarm notific
103. s window is very similar to the alarm definition window See the Design Alarms chapter for explanations on the various options and settings in this window Alarm group names U C ME enables the definition of ten alarm groups Each alarm may be associated with a group name This name may be later used when you dial in into U C ME and you ask for a voice report for a specific group for example all Air condition alarms or all Electricity alarms Group 0 is the group which includes all of the other defined groups Groups 1 to 9 are user defined Please note that if you intend to dial in and get alarm history reports you must record voice files for each group name for example if you define a group named Air cond you must record a voice file named Air cond wav or vox To record an appropriate voice file use the microphone button To play an existing voice file use the loudspeaker button L Alarm groups a xj All groups l Group FIRE Group 2 AIRCOND Group 3 BURGLARY Group 4 WATER Group 5 mE Group b ad Group 7 Si Group 6 PO Group 4 i O Save Cancel SSS EllSllslsleleils Se cSt Se ce Ste ete ce ete ete eee Alarm reports U C ME enables you to receive alarm reports via fax or email The report may be for a specific alarm a family of alarms or all alarms The report may be a daily weekly or monthly report 8 Alarm reports f x Report name Monthly Report typ i Alar
104. settings are the same v Add voice time stamp to each alarm This feature is applicable for phone voice alarms only When it is in use U C ME will play the alarm s time stamp before playing the alarm message For example Alarm started at 12 and 35 minutes Fire alarm gis floor vi Language type Use this feature to set the language type Left_To Right or Right_To_ Left Right_To_ Left may be used with languages like Arabic and Hebrew vi Week starts at Use Sunday or Monday as the first day of the week v Alarm date format Select a date format in which the alarms date will be displayed The following formats are available dd mm yy dd mm yyyy mm dd yy mm dd yyyy dd mm mm dd dd mm yy dd mm yyyy mm dd yy mm dd yyyy dd mm mm dd Vi Save acknowledge information into the SQL database Set this property to instruct U C ME to add a record into the SQL database containing the acknowledge information Alarm text and the name of the user who acknowledged the alarm Telephony Settings zs x Alarms ASCII file interlace Database Alarm Snapshot Master Standby Iw Enable Telephony Telephony type f Intel Dialogic 0 Wan2Call Hi Phone Maimun silence interval before hangup seconds Maxinium number of rings before hangup E ing Number of inge before Call Analysis begins fi ing Delay after dialing before Call Analysis begins 250 mil seconds Di
105. st answered the call and confirmed its reception Selecting recording and playing voice files There are three voice file that you may define 1 Alarm voice file 2 More Info voice file 3 Tag action voice file To select a pre recorded voice file click on the voice file button The following window with the list of all voice files will be displayed Double click on the desired voice file or select a voice file and click on the OK Show system files button 5 Select voice file File Pretis Filter Srd_floor wary 11082 Private QE Allway 13838 Private pg duc 44154 Private 4E Diah 00 waw 44154 Private JE Diah O1 way 2fb18 Private JE Diah O02 way lf 14 Private JE Diah Ua waw bb202 Private JE Diah 0g waw n5175 Private JE Diah 0S way 240b Private JE Diah OB way 24062 Private JE Diah OF way S664 2 Private JE Dial OB way 30374 Private JE Diah OS way 24062 Private 4E Diall 1 O way 27615 Private JE Diah 11 way 35886 Private JE Dial 12 waw E Private JE Diall 1 3 way 22106 Private JE Diall 14 way 24062 Private 18 Apr 06 12 40 52 PM 12Eeb061251 20PM_ EZNEENEIN 17 Apr 06 5 31 18 PM 17 Apr 06 5 38 57 PM 17 Apr 06 5 39 30 PM 17 Apr 06 5 40 37 PM 17 Apr 06 5 41 40 PM 17 Apr 06 5 42 21 PM 17 Apr 06 5 42 37 PM 17 Apr 06 5 43 03 FM 17 Apr 06 6 02 08 FM 17 Apr 06 6 02 54 FM 17 Apr 06 6 03 10 PM 17 Apr 06 6 10 26 PM 17 Apr 06 6 11 02 PM 12 Feb 06 1 59 30 PM 03 Apr 06 5 14 52 PM
106. stall Problem The following error message is displayed Error Can not open dialogic device Solution Make sure that the Dialogic service is defined as startup type Automatic Problem Unable to move to folder folder_name Solution The application _folder_name may be passed to U C ME Run Time module as a parameter For example UCME RT C Program Files Control See UCME OPC Make sure that this is a valid path Problem The following error is displayed Error Hi Phone Init Device failed Please check that the device is properly connected to your PC Solution 1 If you are using the Hi Phone telephony USB device make sure that the Hi Phone drivers are properly installed 2 Make sure that the Hi Phone device is connected to your computer Problem The following error message is displayed OPC client DLL failed to start x Solution 1 Make sure that the OPC server defined in U C ME is running properly 2 Try increasing the Initialization timeout defined in the settings window Problem The following error message is displayed Errors detected during OPC client startup x Solution Make sure that the OPC tag names defined in U C ME are valid You may look at the file OAI log for further details Problem The following error message is displayed Error DDE client DLL failed to start Solution 1 Make sure that the DDE server name defined in U C ME is correct 2 Make sure that the DDE ser
107. t recipients that will be included in the report Click on the HTML report button to create the report See below a sample report E D Program FilesControl See UCME OPC DDE 5 6 UCME alarms per user html Microsoft Internet Exp lorer q 2 joj x File Edit wiew Favorites Tools Help 4m Back p ig fat Gah Search ae Favorites eMedia 4 Shy B i Address E D Program Files Control See UCME OPC DDE 5 6 UCME gt 0 Norton Internet Security g Morton Antivirus LA ki U C ME Alarms Users report a Phone SMS Fax Email Suspended until a Mein Lobby temperature too Mgh 502 Random intd TAGVALUE Alarmi D 2 alr Cpa A E 2 Vake V104 is openi AlarmiD 3 alr 3 Fire alarm buiding G7 27 Alarmi O 4 alr 1 Man Lobby temperature too Aigh 502 Random intd TAGVALUE Mark B SMS 815643560755 AlarmiD 2 alr 1 Main Lobby temperature too high 04 12 2006 00 00 pioz Random Intd TAGVALUE Wik eG F ax f 496563 to 05 31 2006 Alarmi D Z2 alr 08 00 2 Valve W104 is open Alarmi D 3 alr In this sample report you may see that the user called David G Phone is listed in three alarms as displayed in the Alarms column Time and Day settings The following window enables you to set the time intervals and the days in which U C ME is allowed to send messages Name Phone Humber Email Password Pagingsystem Protocol Mark B 372507939488 rui sMs Cellular TEXT I WAP 2 com
108. tarted Automatic LocalSystem iy Workstation Provides n Started Automatic LocalSystem Ais World Wide Web Pu Provides WW Started Automatic LocalSystem To modify the service properties select the U C ME OPC Run Time service click on the mouse s right button and select Properties The following window will appear 2x U C ME OPC Run Time Properties Local Computer General Log On Recovery Dependencies Service name UCME Sernvice Display name U C ME OPC Run Time Descriptions J C ME OPC Service Path to executable D Program Files Control SeeSUCME OPC ODE BIN S ucme rt ese Startup type Automatic F Serice status Stopped Start Stop Pause Resume Tou can specity the start parameters that apply when you start the service from here Start parameters U C ME OPC Run Time service s Startup type is set to Automatic This means that it will automatically start when Windows is starting You may change this property to Manual if you wish to start the U C ME service manually Using the U C ME Service Application Configuration program you may select dependency services for U C ME Dependency services are services that need to run before the U C ME service is running Once the dependency services are set you may see the dependencies in the Dependencies tab The following window will appear U C ME OPC Run Time Properties Local Computer ajx General Log On Recovery Dep
109. telephony only Must be dummy Column 27 Tag action telephony only Use 0 for No and 1 for Yes Column 28 Tag action voice file name telephony only If column Z is 1 a valid file name must be used Column 29 Tag action type telephony only Use valid tag actions For example Set_fixed_tag_value Column 30 Tag action tag name telephony only Use valid tag name Column 31 Tag action server logical name telephony only Use valid OPC or DDE server name Column 32 Tag action tag value telephony only Use valid tag value Column 33 Ask password telephony only Use 0 for No and 1 for Yes Column 34 End of call verification telephony only Use 0 for No and 1 for Yes Column 35 Alarm group telephony only Should not be empty Column 36 Play alarm to loudspeakers Use 0 for No and 1 for Yes Column 37 Shift in use Use 0 for No and 1 for Yes Column 38 Shift name If column Al is 1 column AJ must contain a valid shift name Column 39 attach snapshot to email Use 0 for No and 1 for Yes Column 40 Fax attachment Use 0 for No and 1 for Yes Column 41 Fax attachment file name txt If column AL is 1 column AM must contain a valid file name Column 42 Fax statistics attachment Use 0 for No and 1 for Yes Column 43 Alarm category Use a valid category name Column 44 Alarm Sub category 1 Use a valid sub category name
110. to 99 is for the year MM 01 12 is for the month and DD 01 31 is for the day of the month Each record in this alarms log file also contains the group number This may be later used when the user calls U C ME Incoming call and asks for an alarm voice report for all alarms belonging to a specific group Vi Use Alarm Family template In case the alarm is included in a family template you may select the appropriate template In this case few of the alarm s parameters will be taken from the template These parameters will be disabled in this window The only properties that you can change in this case are the Voice file names and the alarm s actions In addition the text Alarm Template in Red will be displayed in the Red color to indicate the family correlation Alarm condition Vi Server Name Select an OPC or DDE server vi Tag Name type the tag name or click on the Browse button in case you are connecting to an OPC server If you are connecting to a DDE server you shall have to write the tag name When clicking on the Browse button the following window will be opened LI x OPC Server OA C43E 0 433E 1100 9F 78 00609724420C Branches Eye Al items E Ya Devicel Access ltem ID Devicet Group Select filter Apply filter Show types Properties OF Apply Cancel Help Double click on one item Its name will be automatically inserted to tag name field vi Condition se
111. ts defined save Find Recipient Find Hest Cancel Note You can not change the name of existing user A user name may appear in alarms and groups Changing its name may cause errors when searching for non existing users The Phone book menu To access the phone book menu point the mouse over the recipients list and click on the mouse right button Alternatively you may click on the Edit menu on the top left corner of the phone book window The following menu will be displayed Mew Recipient Ctrl M Edit Recipient Copy Recipient Ctrl C Paste Recipient Chrl Find Ctrl F Find Meck F3 Delete Recipient Del Select all Recipients Unselect all Recipients Suspend Recipient Resume Recipient Click on the required menu item to perform any of the operations Deleting recipients When deleting a recipient the following message will be displayed Delete from all alerts a x 2 Delete David sMs From all alarms and groups Wes Mo Cancel If you click on the Yes button the recipient in this example Ben will be deleted from all alarms and groups when saving the phonebook Clicking on No will delete the recipient but will keep its name in all alarms and groups Clicking on Cancel will keep the user in the phone book and in all alarms and groups Adding new recipients Click on the New Ctrl N menu to add a new recipient Double click on an existing recipient to change its properties Use the
112. uired for phone recipients only For other users the string null will be automatically used vi Paging System Use phone fax SMS or email vi Protocol Use one SMS protocol vi Priority The Priority may be any value from 0 to 9 If desired U C ME may sort the alarms dialing list according to the priority defined for each name in the list If priority is set to 0 the user won t get any messages at that day You may use the three time intervals to define time intervals All time intervals may be in the same day Set or reset on the Day check box to enable disable the dialing during that day In addition to the regular weekdays there are additional three special day types Special_day_1 Special_day_2 Special_day_3 These definitions will take effect when defining special days i e holiday See Special days definition below By using Priorities you can change the order U C ME sends the alarms The priority may be different for each day of the week In addition if one user is on vacation you may set his priority 0 In this case U C ME will not dial to this user Authorizations vi Enable dial in Determines if a user is allowed to dial in into U C ME vi Enable deletion of alarms log file Determines if user is authorized to delete alarms from history files while playing them via phone In addition it lets you set different authorization levels for each user For example one user may be authorized
113. ull Name The user s name that will be used for Department The user s department name For exemple Administration Maintenance Etc Username The name the user needs to use when he logs in Password The password the user needs to use when he logs in Password expiration Choose between one of the following Never The user s password never expire Every __ days The user s password expires after XX days When the user will try to log in after his password expired he will not be able to log in The administrator will have to provide him a new password User is disabled The user will not be able to log in Inactivity timeout in minutes when a user is logged in without any activity keyboard hits mouse movement he will be automatically logged out Once users were created each user will have to log in to perform any change in the U C ME application or view reports Once the U C ME Configuration program was launched all the buttons in the tool bar and all the menu items will be disabled See below Configuration U C ME OPC Server http localhost UCME OPC User Design Options View Tools Help Run Time File Log Files User Marne Eob Password e ro Log files Configuration Audit Trail U C ME keeps electronic records of every operator action change in alarm configuration electronically signed with explanatory text and securely logged to a proprietary format d
114. ve_tag_value except that the value in this action is time value The time is value is entered in the Hours Minutes format For example to assign the time value 20 47 you should type 2047 lf the time value is valid U C ME will play the voice message The chosen time is HH and MM minutes Please press 1 to confirm or any other key to cancel If the 1 is pressed U C ME will transform the time entered by the user to the time format defined in the Settings window The time format may be Minutes_since_00 00 or Seconds_since_00 00 For example the time value 06 31 will be transformed to the value of 391 for Minutes_since_00 00 format and to the value of 23 460 for Seconds_since_00 00 format This transformed value will be send to the tag MV Get_tag_value this action enables to listen to a specific tag value by phone After you click the action code the tag name and description is played as recorded by you in the file DIALxxx where xxx is the action code After your confirmation U C ME will get the tag value and will play it to your phone MV Run_Program this action enables the user who dials in to run a specific program When choosing the Run_Program action the following fields are displayed Program to run the name of the program file you wish to run You may locate the path of this program by clicking on the Browse button Parameters parameters for the program to run Start in t
115. ver software is loaded before U C ME Problem The following error message is displayed Error GSM modem is not responding 1 Modem initialization stopped Solution 1 Make sure that the modem s power is ON 2 Make sure that the modem is connected to the same port defined in the SMS protocol window 3 Make sure that the SIM card is installed in the modem 4 Open the Hyper Terminal program and try send the AT command to the modem Use the following parameters to connect to the modem 9600 N 8 1 5 If you fail to communicate with the modem check your communication cable 6 If the communication cable is OK try to check if the modem is defined as auto baud rate Try connecting the modem at different baud rates until you get a response to your AT commands 7 To remove the auto baud rate use the following AT command AT IPR 9600 amp W After you type this command close the Hyper Terminal program and run it again this time with the baud rate of 9600 The Dialogic Voice Sample Program The Dialogic Voice Sample Program can be used to Open a voice channel play and record voice files To operate this program click on the Start 0 key then click on Programs Dialogic Development Package and Voice Sample Program The following window will be displayed Hi Sample Dialogic Voice Application Eile Function Options Window Click on File Open to open a voice channel The following window will be
116. viewer To select a different viewer click on the Browse button and select another viewer program For example Notepad or TextPad Voice files eee O OOOO a x Telephony Tener Tags Alarme ASCII file interlace Language translations Alarm Snapshot Master Standby Voice files y Yoce files forma fe WAV C YOX Voice files path D Program Files Control SeeSUCME OPC ODE 4 44Aav H x Mvi Voice Files Path This field defines the directory in which all of the VOX or WAV files are located The default path for the U C ME voice files is C Program Files Control See UCME OPC WAV_E E English H Hebrew Mvi Voice File format Choose the voice file format you prefer VOX or WAV VOX is a dialogic standard while WAV is a Microsoft Windows standard WAV file format enables you to use standard recording and playback utilities and thus the recording and playback is much easier In addition U C ME s configuration program contains built in playback and recording functions that are supported for WAV file format only When working with the WAV format make sure you record files with the following properties WAV Audio format PCM 11 025 kHz 8 bit Mono Improving WAV files quality Recording with Microsoft Windows Sound recorder utility you may change the audio properties to improve WAV file quality Click on Edit gt Audio properties The following window will be displayed Audio Devices r Sound Playback g _ Prefe

User's Guide - NTS Telecom

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