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BlackBerry Storm Series - 5.0 - User Guide

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1. AIRTIME SERVICE PROVIDERS AND THEIR RESPE IN ADDITION TO THE LIMIT VEANY DATA PROBLEMS ASSOCIATED WIT STS LOSS OF THE USE OF RIM PRODUCTS SUBSTITUTE GOODS COSTS OF COVER R OR NOT SUCH DAMAGES WERE FORESEEN OR UNFORES THIS DOCUMENTATION OR LOSS OF PROFITS OR R MATION LOSS OF BUS EVEN NESS O TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOU HATSOEVER IN CONTRACT TORT OR OTHERWISE TO YOU INCLUD ONS AND DISCLAIMERS OU INCLUDING BUT NOT LIMIT D SHALL SURVIVE A FUNDAME F ANY REMEDY CONTAINED HE ERS INCLUDING AIRT CTIVE DI TATIONS AND EXCLUS DISTRIBUTOR SUPPLIER RELATE Prior to subscribi ng for installi DEPENDENT CONTRACTOR O D TO THE DOCUMENTATION ng or using any Third Party Pri H ANY APPLICAT HEREIN SHALLAPPLY A ED TO BREACH OF CONTRACT NEGLIGE HES OR THE FAILURE OF THE ESSENTIAL PURPOSE D ITS AFFILIATED COMPANIES THEIR SUCCESSORS ME SERVICE PROVIDERS AUTHORIZED RIM DISTRI RECTORS EMPLOYEES AND INDEPENDENT CONTRACTORS OUT ABOVE IN NO EVENT SHALL ANY DIRECTOR EMPLOYEE AGENT M OR ANY AFFILIATES OF RIM HAVE ANY LIABILITY ARISING FROM OR ONS SET AXIMUM EXTENT PERMITTED BY APPLICABLE LAW IN YOUR JURISDICTION TS USE OR PERFORMANCE O HARDWARE SERVICE OR ANY THIRD PARTY PRODUCTS AND SERVICES REFERENCED HEREIN INCLUDING W FOLLOWING DAMAGES DIRECT CONSEQUENTIAL EXEMPLARY INCIDENTAL UES FAILURE TO REALIZE ANY ITY OR CORRUPT
2. 200 User Guide Synchronization Delete device data third party applications or media card files Before you delete your BlackBerry device data or media card files consider backing up these items so that you have a copy on your computer before you delete them from your device or media card CAUTION If you have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 On the Home screen or in a folder click the Options icon Click Security Options Click Security Wipe Press the Menu key Perform any of the following actions e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box e To delete all third party applications that you have added select the User Installed Applications check box e To delete all files from your media card select the Media Card check box 6 Type blackberry 7 Click Wipe nawy If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your device contact your wireless service provider to disassociate the account from your device Empty the deleted items folder on your computer from your device To perform this task your BlackBerry
3. 205 User Guide ao Oy Click Receive Using Bluetooth Send a media file from the paired Bluetooth enabled device If necessary click Yes Click Save Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added DU AWN On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the Menu key Perform one of the following actions e To send a picture file click Send or Share Click a message type e To send an audio or video file click the send option for a message type Rename a paired Bluetooth enabled device ONDAN On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a paired Bluetooth enabled device Press the Menu key Click Device Properties In the Device Name field change the name for the Bluetooth enabled device Press the Menu key Click Save Delete a paired Bluetooth enabled device To perform this task you must first disconnect your BlackBerry device from the Bluetooth enabled device OoaRWNS 206 On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Delete Device Bluetooth technology User Guide Bluetooth technology Bluetooth technology options Bluetooth prof
4. 1 Inan MMS message press the Menu key 2 Click Options The Estimated Size field displays the size of the MMS message Stop receiving MMS messages when roaming On the Home screen or in a folder click the Options icon Click MMS Set the Multimedia Reception and Automatic Retrieval fields to Home Only Press the Menu key Click Save ORWN gt Block MMS messages On the Home screen or in a folder click the Options icon Click MMS In the Message Filtering section select the Reject Anonymous Messages check box or the Reject Advertisements check box Press the Menu key Click Save ORwWN gt Message list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 3 Click Options 4 If necessary click General Options 69 User Guide Messages 5 Change the Confirm Delete field to No 6 Press the Menu key 7 Click Save Turn off the prompt that appears when you mark messages as opened On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Confirm Mark Prior Opened field to No Press the Menu key Click Save NOURWN gt Set how long your device stores messages On the Home screen click the Mess
5. 1 When tracking your movement on a map press the Menu key 2 Click Hide Dashboard To view the tracking information again press the Menu key Click Show Dashboard Keep backlighting on when you track your movement By default backlighting turns off automatically after a timeout to conserve battery power You can change map options so that backlighting remains on when you track your movement unless the battery power level drops below a specified percentage On a map press the Menu key Click Options Change the Backlight Timeout When field Press the Menu key Click Save OoaRWN gt Related topics Set how long backlighting remains on 188 219 User Guide Maps View a geotagged picture on a map When you highlight a geotagged picture that is saved on your BlackBerry device a globe indicator appears beside the file name in the lower left corner of the screen 1 On the Home screen click the Media icon 2 Click Pictures 3 Click a category 4 Highlight a geotagged picture 5 Press the Menu key 6 Click View on Map Maps troubleshooting Diagonal lines appear on a map Diagonal lines appear on a map when your BlackBerry device loads a new map or when your device is not connected to the wireless network If diagonal lines appear for a long period of time verify that your device is connected to the wireless network Some features are not available on my device The availability of certain feature
6. BlackBerry BlackBerry Storm Series BlackBerry Storm 9500 9530 Smartphones Version 5 0 User Guide To find the latest user guides visit www blackberry com docs smartphones SWDT643442 643442 1005075455 001 Contents Feature availability Findmoreinoimations sesa seas Siac dead Shaadi eda ee Ae eee a Mee rea ied ects eased nen sede hee coda aed aed ee eee Start using your device Navigation and typing BlackBer DASI S nen eae a casctcasnsecaatescsssevs tease sates E E EEE A E ERNE MOUBIESHOGEING DaS CSia a n n S E RE aE a a E E R eC SPO S a E E E N N T E a ER RE A EEE BlackBerry basics shortcuts Phone shortcuts Media shortcuts MV DUITGES olar F eNEAN E ESEESE EOE TEETE EE A ENEA ENEO N EEVEE SMOMUCUTS OUDIESNOOtIN Ges x5ce2s5aceesiasttsecsssh cerasscudedsdeasavicasossceledusctvtsad a a a R a Phone basics Emergency calls MONI 2a seers S EEEE EEEE OEE EEEE OE TE E sects Apnea deeds EE eevee ita es Voice mail Speed dial GONTENENGE Calls cota sees a eect aac EEREN E EEE AAT EE A a tian sei tie neta uta T tants Antec nia EEEE EEIE a Call logs Call waiting Call forwarding ae Ga NDI IE AN g aneren E E E E T E E E EE TR ERG Fixed dialing Smart dialing MURENO ooN AAE A E EEES E AE S E ETO SER EEEE E Heanng did Modessa ea a a a aa R ERR Multiple phone numbers Phone options Phone ShoreU Saien iN aE E E IANT AREE EREET N Ei EA E A aN EET a ETa AEE E TEN TE
7. To perfor this feature For more information contact your administrator NOURWN gt On the Home screen click the Messages icon Highlight an email message Press the Menu key Click File Highlight a message folder Press the Menu key Click File Related topics Reconcile email messages over the wireless network 198 Messages m this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports 51 User Guide Messages Attach a file to an email message To attach a file saved on your organization s network your email account must use a BlackBerry Enterprise Server that supports this feature For more information contact your administrator 1 When composing an email message press the Menu key 2 Click Attach File 3 Perform one of the following actions e To attach a file saved on your BlackBerry device memory or media card navigate to the file Click the file e Toattach a file saved on your organization s network press the Menu key Click Go To Navigate to the file Click the file If necessary type the credentials you use to connect to your organization s network Forward messages from a specific email message folder to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your adminis
8. Use the list that appears when you type to help you build words that SureType technology does not recognize Press the letter key for the first letter in the word once Highlight a letter in the list Press the letter key for the next letter in the word once Highlight a letter combination Click the screen Continue typing the word I cannot check spelling You can only check the spelling of text that you type You can check spelling in English German Spanish French Dutch Italian Portuguese Arabic Danish Greek Norwegian Russian Swedish Turkish Afrikaans Catalan Czech and Hungarian 185 User Guide Language Language Change the display language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Change the Language field 4 Press the Menu key 5 Click Save Add a display language You can add a display language using the application loader tool of the BlackBerry Desktop Manager For more information about adding applications including display languages see the BlackBerry Desktop Software Online Help Delete a display language In the setup wizard complete the instructions on the Language removal screen About typing input languages You can Set a typing input language to use when you type The typing
9. User Guide Security Application Management Specify whether third party applications can add or delete application modules or access module information such as an application name or version Themes Specify whether your device can use third party applications as a source for customized themes Input Simulation Specify whether third party applications can simulate actions such as pressing a key on your device Browser Filtering Specify whether third party applications can register browser filters with the browser on your device to add change or delete web site content before it appears in your browser Screen Capturing Specify whether third party applications can take screen shots of the device screen Security Timer Reset Specify whether third party applications can reset the duration that your device remains unlocked after you stop using it Data permissions for third party applications Email Set whether third party applications can access email messages SMS text messages MMS messages or PIN messages on your BlackBerry device Organizer Data Set whether third party applications can access organizer data such as contacts calendar entries tasks or memos Files Set whether third party applications can access files that you store on your device For example you can set whether third party applications can access files that you transfer to your device using the media manager tool of the BlackBerry Desktop
10. 5 Press the Menu key 6 Click Save Options AWN Change options for pictures and animation on web pages On the Home screen click the Browser icon Press the Menu key Click Options Perform any of the following actions e To stop displaying pictures click Browser Configuration Change the Show Images field e To change the quality of pictures click General Properties Change the Image Quality field e Tochange the number of times that animated graphics repeat click General Properties Change the Repeat Animations field 5 Press the Menu key 6 Click Save Options AWN 132 User Guide Change display options for web pages OaRWN gt On the Home screen click the Browser icon Press the Menu key Click Options Click Browser Configuration Perform any of the following actions e To view background images select the Use Background Images check box e To change the browsing experience change the Browser Identification field Press the Menu key Click Save Options Change font options for web pages ORwWN gt On the Home screen click the Browser icon Press the Menu key Click Options Click General Properties Perform any of the following actions e Change the Default Font Family and Default Font Size fields e Change the Minimum Font Style and Minimum Font Size fields Press the Menu key Click Save Options Set the character encoding for all web pages By default your BlackBerry d
11. Download the certificate used to sign or encrypt a message If a certificate is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the certificate 1 2 3 In a message highlight the encryption indicator or a digital signature indicator Press the Menu key Click Fetch Sender s Certificate Add a certificate from a message 1 2 ey In a message highlight a digital signature indicator Press the Menu key Click Import Sender s certificate Add a certificate from an attachment 1 2 3 4 In a message click the certificate attachment Click Retrieve Certificate Attachment Click the certificate Click Import Certificate Messages 75 User Guide Attachment indicators in S MIME protected messages Cal The message includes a certificate attachment The message includes multiple certificate attachments The message includes a certificate server attachment Add connection information for a certificate server from a message 1 In a message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the certificate used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s Certificate or Display Encryption Certificate View encryption informatio
12. Hide passwords in the password keeper On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click Options Set the Show Password field to No Press the Menu key Click Save AuRWNS To show passwords in the password keeper again set the Show Password field to Yes Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click an application icon In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOOR WN gt Delete a password from the password keeper On the Home screen or in the Applications folder click the Password Keeper icon Highlight a password Press the Menu key Click Delete AWN gt 252 User Guide Security Change the password keeper password 1 On the Home screen or in the Applications folder click the Password Keeper icon 2 Press the Menu key 3 Click Change Password Copy a password On the Home screen or in the Applications folder click the Password Keeper icon Highlight a password Press the Menu key Click Copy Username or Copy Password AWN To clear the clipboard press the Menu key Click Clear Clipboard Note Passwords are not encrypted when they are on
13. In Change the type of address field that your device should search in for the name or email address Subject Specify one or more words that your device should search for in the subject of messages Message Specify one or more words that your device should search for in the body of messages 194 User Guide Search Include Encrypted Messages Specify whether your device searches encrypted messages plain text messages and digitally signed messages Service If your device is associated with more than one email address change the email account that your device should search in for messages Folder Change the folder that your device should search for messages in Show Change the status of messages that your device should search for Type Change the type of messages that your device should search for Manage message search results You can manage results of searches for messages in an email application on your computer or in another integrated email account 1 In the search results highlight a message 2 Press the Menu key 3 Perform one of the following actions e Toview more available search results click Get More Results e Toadd a message to a message list click Add e To add all the messages to a message list click Add All e Todelete a message from the search results click Delete e To delete the search results click Delete Search e To start a new search click Search CAUTION If you delete a message
14. On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save NOUARWNS Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click an application icon In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOUAWNS View the number of tasks or memos stored on your device 1 On the Home screen or in the Applications folder click the MemoPad icon or the Tasks icon 2 Press the Menu key 3 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device Memos Memo basics Create a memo On the Home screen or in a folder click the MemoPad icon Click Add Memo Type the memo information Press the Menu key Click Save OaRwWN gt 165 User Guide Personal organizer Change a memo On the Home screen or in a folder click the MemoPad icon Highlight a memo Press the Menu key Click Edit Change the memo information Press the Menu key Click Save NOUARWNS Send a task or memo On the Home screen or in a folder click the Tasks icon or the MemoPad icon
15. Set the Number of Password Attempts field Press the Menu key Click Save awn Delete device data third party applications or media card files Before you delete your BlackBerry device data or media card files consider backing up these items so that you have a copy on your computer before you delete them from your device or media card CAUTION Ifyou have turned on encryption the process for deleting all device data can take up to an hour to complete You cannot stop the process after you start it If you reset your device the process restarts after the device restarts 1 On the Home screen or in a folder click the Options icon Click Security Options Click Security Wipe Press the Menu key Perform any of the following actions e To delete data from the messages application contacts application and other applications select the Emails Contacts Etc check box e To delete all third party applications that you have added select the User Installed Applications check box e To delete all files from your media card select the Media Card check box 6 Type blackberry 7 Click Wipe A RWHD If you are preparing your device for resale and you have an email account that uses the BlackBerry Internet Service to prevent messages from this account from being sent to your device contact your wireless service provider to disassociate the account from your device 250 User Guide Security Password keeper About
16. TONS USED IN CO CES OR ANY PORTION THEREOF OR OF ANY AIRTIME SERVICES FACILITIES OR SERVICES COST OF CAPITAL OR PPORTU OR SERVI EEN AND EVEN IF R JURISD RRES TAL BREACH OR BREAC REIN AND B TO RIM AN FR odu Legal notice NO EVENT SHALL RIM BE LIABLE FOR ANY TYPE R NON PERFORMANCE OF ANY SOFTWARE THOUT LIMITATION ANY NDIRECT SPECIAL PUNITIVE OR AGGRAVATED EXPECTED SAVINGS BUSINESS INTERRUPTION ON OR LOSS OF DATA FAILURES TO TRANSMIT JUNCTION WITH RIM PRODUCTS OR SERVICES OTHER SIMILAR PECUNIARY LOSSES PECTIVE OF TH RIM HAS BEEN ADVISED OF THE POSSIBILITY OF CTION RIM SHALL HAVE NO OTHER OBLIGATION DUTY NG ANY LIAB LITY FOR NEGLIGENCE OR STRICT E NATURE OF THE CAUSE OF ACTION CE TORT STRICT LIABILITY OR ANY BUTORS ALSO INCLUDING cts and Services it is your responsibility to ensure that your airtime service provider has agreed to support all of their features Some airtime service providers might not offer Internet browsing functionality with a subscription to th features Installa ion or use of I e BlackBerry Internet Service Check with your service provider for availability roaming arrangements service plans and Third Party Products and Services with RIM s products and services may require one or more patent trademark copyright or other licenses in order to avoid infringement or violation of third party rights You are solely respons
17. e Click Use Once Type an email address Press the Enter key 11 Press the Menu key 12 Click Save Turn off the display name prompt that appears when you add a certificate to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the Menu key 6 Click Fetch Certificates 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 1 Click Save When you add a certificate your BlackBerry device uses the certificate subject as the name for the certificate Turn off the fetch status prompt that appears when you add a certificate to the key store On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Press the Menu key Click Fetch Certificates Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a certificate when you add it to the key store change the Fetch Status field to Yes e To add a certificate to the key store without downloading the revocation status change the Fetch Status field to No 10 Press the Menu key 1 Click Save OWN AARWN gt 264 User Guide Security Change how often a certificate authority profile checks certificate status Depending on your organization you might b
18. 298 User Guide Word Mole game Use vegetable bonus letters in a word to gain bonus points To gain even more bonus points use multiple vegetable bonus letters in a single word Star bonus letters Use star bonus letters in a word to gain bonus points Time bonus letters Use time bonus letters in a word to gain bonus time Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 103 Improve sound quality for media files 103 Single player games Turn on tutorial mode 1 During a game press the Menu key 2 Click Game Options 3 Click General 4 Select the check box beside Show Tutorial Tips 5 Click OK Save a game You can save up to four games at one time During a game press the Menu key Click Save Game If necessary click a game to overwrite Type a name for the game Click OK ORwWnNa Resume a game 1 On the Word Mole game home screen click Play 2 Click Resume Game 299 User Guide Word Mole game 3 Click a game Submit a score to the Leaderboard on the Word Mole game web site At the end of a single player game you might be prompted to submit your score If you d
19. 9500 smartphone GSM including GPRS EDGE e UMTS including HSPA CDMA including 1xEV DO e GSM including GPRS EDGE e _UMTS including HSPA BlackBerry Storm 9530 smartphone Change the connection speed for the wireless network A faster connection speed requires more battery power Depending on your wireless service provider you might not be able to change the connection speed for the wireless network On the Home screen or in a folder click the Options icon Click Mobile Network Change the Network Mode field Press the Escape key AWN gt LED notification for network connections Mobile network Green Your BlackBerry device is connected to the wireless network White Your connection to the wireless network is turned on but your device is not connected to the network or you are in a wireless coverage area in which you can only call emergency numbers Red 237 User Guide Wireless network coverage Your connection to the wireless network is turned off Bluetooth Green Your device is connected to another Bluetooth enabled device White Bluetooth technology is turned on but your device is not connected to another Bluetooth enabled device Red Bluetooth technology is turned off Turn on LED notification for wireless coverage On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key
20. Ona map press the Menu key Click Find Location Perform one of the following actions AWN 214 User Guide Maps To specify your current location click Where Am Your BlackBerry device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task To view a new location click Enter An Address To type location information in specific address fields select the Advanced check box e To view a saved location click Favorites e To view a location for a contact click From Contacts e To view a location that you viewed recently click the location If you are viewing a location other than your current location to get directions to this location from your current location press the Menu key Click Navigate to Here Your device must have an internal GPS receiver or be paired with a Bluetooth enabled GPS receiver to perform this task View an address on a map using a link When your BlackBerry devices recognizes an address in certain applications such as instant messaging applications and MemoPad your device underlines the address 1 Highlight an underlined address 2 Press the Menu key 3 Click View on Map View a list of points of interest near a location You can search for points of interest such as businesses airports schools parks or landmarks 1 On a map press the Menu key 2 Click Local Search 3 Type the point of interest information 4 Press the E
21. Press the Menu key Click Timer Press the Menu key Click Set Timer Click the time field Slide your finger to set the length of time to count down Click the time field Click Start If you exit the clock application the timer continues to count down Change timer notification options Du ARWNS On th Home screen click the Clock icon Press the Menu key Click Options In the Countdown Timer section change the Timer Tune Volume or Vibration fields Press the Menu key Click Save Date time and alarm troubleshooting The time on my device is incorrect 1 2 a On the Home screen click the Clock icon Press the Menu key Click Set Time Date time and alarm 143 User Guide Date time and alarm 4 On the Date Time screen try performing one of the following actions 144 If you have traveled to a different time zone set the Time Zone field to display the correct time zone If you are in a region that has recently made changes to daylight saving time or has switched to a different time zone you might need to update the time zone data on your device To update the time zone data press the Menu key Click Get Time Zone Updates For this feature to be supported your wireless service plan must include data services such as email messages or browser service If your email account uses a BlackBerry Enterprise Server you might not be able update your time zone data For more information c
22. Press the Menu key 8 Click Save ORwWN gt To turn off cell broadcasting change the Cell Broadcasting Service field to Off Before you turn off cell broadcasting verify that your wireless service provider does not use cell broadcasting to manage services such as preferred rates based on your location Stop receiving messages from a cell broadcast channel Verify that your wireless service provider does not use the cell broadcast channel to manage services such as preferred rates based on your location On the Home screen or in a folder click the Options icon Click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Perform one of the following actions e To stop receiving messages from the cell broadcast channel click Disable AuRWNS 65 User Guide Messages e To delete the cell broadcast channel click Delete Channel Rename a cell broadcast channel On the Home screen or in a folder click the Options icon Click Advanced Options Click Cell Broadcast Settings Highlight a cell broadcast channel Press the Menu key Click Set Nickname Type a name for the cell broadcast channel Click OK ON AM wN MMS messages MMS message basics About MMS messages To send and receive MMS messages your wireless service provider must set up your wireless service plan for MMS messaging You can send and receive media files such as jpg gif wbmp mi
23. click the MemoPad icon or the Tasks icon 2 Press the Menu key 3 Click Options The Number of Entries field displays the number of tasks or memos that are stored on your BlackBerry device Categories About categories You can create categories to group your contacts tasks and memos You can also narrow the contacts tasks and memos that appear based on categories Category names are not case sensitive More than one category can apply to a contact task or memo If you use IBM Lotus Notes you can apply more than one category to a task on your BlackBerry device but only one category synchronizes with the task in Lotus Notes Categories are shared between the contact list the task list and the memo list and changes that you make in one application are made in all applications Create a category for contacts tasks or memos Type a name for the category Press the Enter key 1 Inthe contact list task list or memo list press the Menu key 2 Click Filter 3 Press the Menu key 4 Click New 5 6 Categorize a contact task or memo 1 When creating or changing a contact task or memo press the Menu key 2 Click Categories 3 Select the check box beside a category 4 Press the Menu key 167 User Guide Personal organizer 5 Click Save Sort contacts tasks or memos by category 1 In the contact list task list or memo list press the Menu key 2 Click Filter 3 Select the check b
24. verify that the Bluetooth enabled GPS receiver is turned on e Ifyou are using GPS technology for the first time wait a short period of time for your device to get your GPS location 213 User Guide Maps Maps Map basics Get directions 1 On the Home screen or in a folder click the Maps icon 2 On a map press the Menu key 3 Click Get Directions 4 Perform one of the following actions to specify a starting location e To specify your current location if your BlackBerry device has an internal GPS receiver or is paired with a Bluetooth enabled GPS receiver click Where Am e To specify a new location type the location information in the Enter Start Location field e To specify a saved location click Favorites e To specify a location for a contact click From Contacts e To specify a recently viewed location click the location 5 Select or clear the check box beside one or more route options 6 Repeat step 3 to specify an ending location To get directions from the ending location to the starting location press the Menu key Click Reverse Directions View directions as a route on a map When viewing text directions click View On Map To view text directions again press the Menu key Click View Directions Send a route or a map 1 On a map press the Menu key 2 Click Send Directions or Send Location 3 Click a message type View a location on a map On the Home screen click the Maps icon
25. 9 Press the Menu key 10 Click Save Create an automatic playlist On the Home screen click the Media icon Click the Music icon Click Playlists Click New Playlist Click Automatic Playlist Type a name for the playlist Click the plus sign beside Artists Albums or Genres Click an artist album or genre To add more criteria repeat steps 7 and 8 Press the Menu key 1 Click Save WO MNANRAWNS S To view the songs in the playlist click a playlist Press the Menu key Click View Songs Repeat a playlist 1 Inthe media application click Music 2 Click Playlists 3 Click a playlist 4 Press the Menu key 5 Click Repeat To stop repeating a playlist press the Menu key Click Repeat Rename a playlist In the media application click Music Click Playlists Highlight a playlist Press the Menu key Click Rename Type a name for the playlist Click Save NOUAWNS Related topics Rename an audio or video file 113 Rename a picture or picture folder 113 106 Media User Guide Media Delete a playlist In the media application click Music Click Playlists Highlight a playlist Press the Menu key Click Delete ORwWN gt Related topics Delete a media file or folder 114 Video recorder Record a video To perform this task you might need to have a media card inserted in your BlackBerry device On the Home screen click the Media icon Click the Video Camera i
26. AuRWN gt Email message flags About flags You can add flags to email messages that you receive or send as a reminder to you or the recipients to follow up with the messages You can use flags of different colors add follow up notes and set due dates so that your BlackBerry device reminds you to return to the email messages If wireless email reconciliation is turned on and your email account uses a BlackBerry Enterprise Server that supports flags changes that you make to flags on your device should be reflected in the email application on your computer Likewise changes that you make to flags in the email application on your computer should be reflected on your device If wireless email reconciliation is turned off or is not available for your device you can still manage flags for email messages on your device Add a flag 1 When composing or viewing an email message press the Menu key 2 Click Flag for Follow Up 3 Press the Menu key 4 Click Save 57 User Guide Messages Change a flag You can change the status color note or due date for a flag If you make changes to a flag in an email message that you sent the changes are reflected only on your device and are not sent to the recipient In an email message with a flag press the Menu key Click Flag Properties Change the flag properties Press the Menu key Click Save OoaRWN gt Remove a flag 1 In an email message with a flag press the Menu k
27. BlackBerry Device Software update site 2 Click Check for Updates 3 Connect your BlackBerry device to your computer 4 On the Update summary screen select the check box beside the update that you want to install 5 Perform any of the following actions e To add or remove optional applications click Options Select or clear the check box beside one or more applications Click Next e To back up your device data or delete all device data click Settings Select the check box beside one or more data types Click OK 6 Click Next 7 Complete the information on the screen to sign up for or decline email notifications for new software 8 Click Next 9 Click Finish BlackBerry Device Software troubleshooting cannot update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator you might not be able to update your BlackBerry Device Software over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to a wireless network e Verify that your device has enough memory to update the BlackBerry Device Software e If your device has Wi Fi connection capability connect to a Wi Fi network and then try updating your BlackBerry Device Software again e Verify that you are not roaming outside of your wireless service provider s wireless coverage area Depending on your wireless service provider
28. Browser configuration you might not be able to change some browser options You can use the Internet Browser configuration to access web pages that enable you to subscribe to BlackBerry web push services or access ring tones Depending on your wireless service provider the Internet Browser configuration might not be available on your device or might use a different name For more information about the Internet Browser configuration contact your wireless service provider You can use the WAP Browser configuration to access web pages from your wireless service provider that enable you to configure your account information and subscribe to services such as voice mail Set the default browser configuration On the Home screen or in a folder click the Options icon Click Advanced Options Click Browser Set the Default browser configuration field Press the Menu key Click Save AuUAWNS 134 User Guide Browser About Gears Gears is an extension to the browser application that is designed to provide a richer browsing experience When you visit a Gears enabled web site and enter information Gears can store that information on your BlackBerry device or media card for use during later visits to the web site Gears can also help web sites provide customized content to you if you choose to share your location with that web site Your device does not need to have an internal GPS receiver or be paired with a Bluetooth enabled GPS rec
29. Change the Media Card Support field to Off Press the Menu key Click Save ORWN Change how you transfer files between your device and your computer 1 On the Home screen or in a folder click the Options icon 2 Click Memory 115 User Guide Media 3 Perform one of the following actions To use mass storage mode to transfer files between your BlackBerry device and your computer set the Mass Storage Mode Support field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To use MTP to transfer media files between your device and your computer set the Media Transfer Protocol MTP field to On If necessary change the Auto Enable Mass Storage Mode When Connected field To receive a prompt to select mass storage mode or MTP when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to Prompt 4 Press the Menu key 5 Click Save Turn off mass storage mode or MTP On the Home screen or in a folder click the Options icon Click Memory Change the Media Transfer Protocol MTP field or the Mass Storage Mode Support field to No Press the Menu key Click Save OaRWN Turn off the prompt for mass storage mode 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Change the Auto Enable Mass Storage Mode When Connected field to Yes or No 4 Press the Menu key 5 Click Save About compression Compression
30. Click Encryption Change the Encryption field to Enabled To encrypt data in the device memory set the Device Memory field to Enabled To encrypt files stored on a media card and on your device set the Media Card field to Enabled and perform one of the following actions e Toencrypt files using an encryption key that your device generates change the Mode field to Device e To encrypt files using your device password change the Mode field to Security Password e To encrypt files using an encryption key and your device password change the Mode field to Security Password amp Device 7 To also encrypt media files such as pictures songs and videos set the Include Media Files field to Yes 8 Press the Menu key 9 Click Save OQuRWNS To stop encrypting data in the device memory change the Device Memory field to Disabled To stop encrypting files change the Media Card field to Disabled Related topics Set a device password 249 Transferring and downloading media files About transferring and synchronizing media files You can connect your BlackBerry device to your computer to transfer and synchronize files between your device and your computer or you can use Bluetooth technology to send media files to or receive media files from a Bluetooth enabled device If you want to manage and preserve the information associated with your media files when you transfer or synchronize files between your device and your computer use the
31. Click Options Change the Folder field Press the Menu key Click Save Related topics Change the location for storing pictures 109 Move a media file 114 108 Media User Guide Camera Take a picture 1 On the Home screen click the Camera icon 2 If necessary lock the focus on a subject by pressing the Right Convenience key halfway 3 To take a picture press the Right Convenience key all the way down Related topics View a picture 110 Record a video 14 Change the size of pictures that you take The larger the picture the more memory the picture requires On the Home screen click the Camera icon Press the Menu key Click Options Change the Picture Size field Press the Menu key Click Save DaN Related topics View properties for a media file 114 Set picture quality Media You can set the fineness of detail that the camera captures in pictures The finer the detail of a picture the more memory the picture requires On the Home screen click the Camera icon Press the Menu key Click Options Set the Picture Quality field Press the Menu key Click Save DuUAWNS Change the location for storing pictures On the Home screen click the Camera icon Press the Menu key Click Options Change the Store Pictures and Folder fields Press the Menu key OaRwWN gt 109 User Guide Media 6 Click Save Related topics Move a media file 114 Change the location for s
32. Click Save VaR wWwnN gt When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification set the LED Coverage Indicator field to Off Verify the status of network connections and services 1 On the Home screen click the Manage Connections icon 2 Click Services Status Roaming About roaming and international roaming In most cases your BlackBerry device automatically connects to the appropriate wireless network when you travel outside your wireless service provider s coverage area Sometimes you might have to provide login information before you can access a wireless network When you roam a triangular roaming indicator appears at the top of the Home screen If your device requires a SIM card your wireless service provider might need to set up your SIM card with roaming services before you can roam 238 User Guide Wireless network coverage If your device normally connects to a CDMA network and your device supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider Your phone number stays the same when you travel internationally For more information about roaming and roaming fees contact your wireless service provider Switch wireless networks manually To perform this task your wireless service plan must include this service and your BlackBerry device must
33. ETT PhonestrouplesnootiN essas n a E EE E EE O EELEE e e N ENEE EE EEEE A AIE ETE EENE OEE E AE A D A E IEE EA E NEA E eae SE T E Perform an action using a voice command Available voice commands Change the language for voice COMIMAMAS s os sseissssossesereisscensesssassesestsesesnsss soitdesnesesbssessnesissnstacdasessuzssiaessocussssassetaissebsedetousensstealossssesesenaasesesipacassectseestaesesestiasazsrtoseeses MUU OTFCHOIGEIISES FOR VOCE CMa d S a a EER E EEE S EEA T aA EEEREN OSAERAN Changethe options for voice promptne nen aR ER E A a tuntasbariatuss evass acre ERE a RRAN 43 IMr OVE VOCErECOONItO N neesan R ASEE E T 44 VoicecommandstroubleEshoOtiN J sanyirenie u a E A E R A E iE 44 MEIJES O N ale A ads ERA A RR A RAO RRR A R AREA 45 Message Dasi erani EE E E REE RR O EE E ert erceereresenieeet rere 45 E imal SSa QOS xsesezs sccuscsvassesscessavsssacousveessescassechansudesusncayeactaasceas cvzssusvvavsncede vices NNR RR S ADEE E ea i AE EER 51 PIN messages 61 SMS text messages 62 TEREE o Ee a T E EEE E A AE EE E E 66 Message StTONUON Sse E G A E E AAE E E EE EEA E 69 S MIME protected messages 74 IBM Lotus Notes native encrypted messages 80 PGP protected messages 81 Message TrOUDIESIOOENN Gecesczcsssscs szessioctzas4sasssteaesecacasshenscpcasssovsececssudedstveasasdvoaucsevctedaasechatasbessss0asvsebds NEEE ESENE EE O E E SA EEE AR RRR 87 Fies and anana aa a a a E a A N ecco NA 92 Fil
34. Encryption PGP key PGP protected message status Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message is strongly encrypted Be The message is weakly encrypted Digital signature indicators for PGP protected messages Q Your BlackBerry device verified the digital signature Qx Messages 83 User Guide Messages Your device cannot verify the digital signature Your device requires more data to verify the digital signature Your device trusts the sender s PGP key Q The sender s email address does not match the email address in the key or the sender s PGP key is revoked is not trusted cannot be verified or is not on your device WV The key status is not current or your device requires more data to verify the trust status of the key The sender s POP key is expired PGP protected message options Change your signing and encryption key Your BlackBerry device uses your PGP key to encrypt messages in the sent items folder and includes your PGP public key in messages that you send so that recipients can encrypt their reply messages 1 On the Home screen or in a folder click the Options icon Click Security Options Click PGP Change the Default Key field Press the Menu key Click Save Du AWN Change options for downloading attachments in encrypted messages 1 On the Home screen or
35. Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message Classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Services Change the Default Classification field Press the Menu key Click Save DU AWN Change the size of PGP indicators in messages 1 On
36. If you save an email message that contains an attachment that you have viewed the email message and the attachment are saved in the device memory until you delete the email message If your email account uses a BlackBerry Enterprise Server that supports accessing files on your organization s network you can preview files from your organization s network and save the files to your device or attach them directly to email messages without downloading them You can use the files application to view a list of all the files saved on your device You can also rename move and delete files on your organization s network from your device To change attachments or files that you download you can use third party editing applications such as Documents to Go that are designed for use on BlackBerry devices Open a file or an attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator In a message meeting invitation or calendar entry press the Menu key If necessary click Retrieve Attachment Information Click Open Attachment If necessary on the Attachments screen click an attachment If necessary in the dialog box click an option nawn Download a file or an attachment To perform this task your BlackBerry
37. Importance Set the importance leve Sensitivity essage filter applies to em essage filter applies to em essage filter applies to em of email messages that th ail m ail m ail m essages that essages that essages that ail message fi in in in clude your email address in the To field clude your email address in the CC field clude your email address in the BCC field er applies to Set the sensitivity level of email messages that the email message filter applies to 54 User Guide Messages Action Set whether email messages that the email message filter applies to are forwarded to your BlackBerry device If email messages are forwarded specify whether they are forwarded with high importance or with the email message header only Turn on an email message filter On the Home screen click the Messages icon Press the Menu key Click Options Click Email Filters Select the check box beside an email message filter Press the Menu key Click Save NOURWN gt Change an email message filter On the Home screen click the Messages icon Press the Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Edit Change the options for the email message filter Press the Menu key Click Save OONANRAWNS o Prioritize email message filters On the Home screen click the Messages icon Press t
38. Length field set the default length for phone numbers in your country Press the Menu key Click Save OMNANAAWN gt Note When you calculate the default length for phone numbers include your area code and local number but do not include your country code or the National Direct Dialing prefix Set options for dialing extensions From the Home screen press the Send key Press the Menu key Click Options Click Smart Dialing In the Number field type the main phone number for an organization In the Wait For field set how long your BlackBerry device waits before dialing an extension In the Extension Length field set the default length for extensions Press the Menu key Click Save OMNAARWN gt 35 User Guide Phone TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an adapter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY su
39. Menu key Click Trust or Distrust NOUAWNS Revoke a PGP key If you revoke a PGP key the PGP key is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Revoke Click Yes Change the Reason field Click OK WO MNANRAWNS a PGP key revocation reasons Unknown The revocation reason does not match any of the predefined reasons Superseded Anew PGP key is replacing an existing PGP key Key Compromise A person who is not the key subject might have discovered the private key value Key Retired The PGP key is no longer used User ID Invalid The user information for the PGP key is not valid 269 User Guide Security PGP key options Change the display name for a PGP key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP keys Highlight a PGP key Press the Menu key Click Change Label Type a display name for the PGP key Click OK WO ONAMARWN gt Turn off the display name prompt that appears when you add a PGP key to the key store 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click
40. Options Clear the Use Contacts as Data Source check box Press the Menu key Click Save AuUAWNS 178 User Guide Typing Set the cursor speed 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Set the Key Rate field 4 Press the Menu key 5 Click Save Turn on key tones On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save ORWN gt Spelling checker Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Correct spelling while you type By default your BlackBerry device underlines words that it does not recognize 1 Place the cursor in the underlined word 2 Press the Menu key 3 Perform one of the following actions e To get spelling suggestions click Get Suggestions Click a word or press the Escape key to c
41. Security Options Click Certificates Press the Menu key Click Fetch Certificates Specify the search criteria Press the Menu key Click Search OMNANRAWNS 257 User Guide Security 10 Click a certificate 1 Click Add Certificate to Key Store About certificate authority profiles If your email account uses a BlackBerry Enterprise Server that supports this feature you can download certificates over the wireless network froma certificate authority profile provided by your administrator Depending on your organization enrollment for a certificate might be required and might also occur automatically When you enroll with a certificate authority profile the latest certificate is downloaded to your BlackBerry device and added to your certificate list The certificate authority profiles shows the status of the certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate Download a certificate from a certificate authority To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your administrator has provided you with a certificate authority profile you can enroll with the profile to download a certificate to your device If the certificate is scheduled to expire soon you can re
42. To capitalize a letter press and hold the letter key until the capitalized letter appears To type an accented character press and hold the letter key Click the accented character that appears on the screen To turn on NUM lock press and hold the 123 key until the lock indicator appears on the 123 key To turn off NUM lock press the 123 key again To turn on CAP lock press and hold the Shift key until the lock indicator appears on the Shift key To turn off CAP lock press the Shift key again To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key To see more symbols press the Symbol key again To edit text that you have typed click the text Your BlackBerry device displays the editing indicator around the cursor To move the cursor one character at a time touch the editing indicator and slide your finger To cut or copy text and paste it into an application simultaneously touch the screen before and after the text that you want to copy Click the cut or copy icon at the bottom of the screen Place the cursor where you want to insert the cut or copied text Press the Menu key Click Paste To change the typing input language quickly when you are using your device in landscape view or in portrait view with the full keyboard click the globe icon Click an input language User Guide Typing Typing troubleshooting SureType technology does not recognize a word
43. User Guide Media e To receive a prompt to select mass storage mode or MTP when you connect your device to your computer set the Auto Enable Mass Storage Mode When Connected field to Prompt 4 Press the Menu key 5 Click Save Save a media file from a web page 1 On a web page click a link for a media file 2 Click Save 3 Type a name for the media file 4 Click Save Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS message or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Download a file or an attachment To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 Ina message in a calendar entry or on a web page perform one of the following actions e lf there is only one attachment in a message or calendar entry press the Menu key e Ifthere are multiple attachments in a message or calendar entry highlight an attachment Press the Menu key e Ifyou are downloading a file from a web page press the Menu key Click Download Attachment or Download File Click Download If necessary click More or Mor
44. Voice Dialing Set the Choice Lists field to Always Off Press the Menu key Click Save VW RWN gt Change the options for voice prompts After you say a voice command voice prompts might prompt you for further information or clarification or voice prompts might read out instructions that appear on the screen 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Perform one of the following actions e To turn off voice prompts change the Audio Prompts field to No Prompts e To turn on voice prompts change the Audio Prompts field to Basic Prompts e To turn on voice prompts and to have the voice prompts also read out instructions that appear on the screen change the Audio Prompt field to Detailed Prompts 4 Press the Menu key 5 Click Save 43 User Guide Voice commands Improve voice recognition You can improve voice recognition by completing a short series of prompts that ask you to say specific numbers and words 1 On the Home screen or in a folder click the Options icon 2 Click Voice Dialing 3 Click Adapt Voice 4 Complete the instructions on the screen Voice commands troubleshooting cannot make calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled dev
45. a PIN Press the Enter key e Type a contact name Press the Enter key e Type part of a contact name Click a contact 5 Type a message 6 Press the Menu key 7 Click Send Related topics Mailing lists 148 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS 4 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click a contact e If your device is connected to a CDMA network you can type an email address 5 Type a message 6 Press the key 7 Click Send Related topics Mailing lists 148 Messages 47 User Guide Messages Send an MMS message Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose MMS 4 Perform one of the following actions e Ifthe contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number Press the Enter key e Ifthe contact is in your contact list click a contact Click an email address or phone number 5 Type a message 6 Press the key 7 Click Send Related topics Mailing lists 148 View the size of an MMS message before sending it 69 Reply to a message 1 I
46. a folder click the Options icon Click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Options Type the contact information Press the Menu key Click Save OMNANAWNS I cannot run or submit a diagnostic report Try performing the following actions e Try running the diagnostic report again In the diagnostic report press the Menu key Click Repeat All Steps e Verify that your BlackBerry device is connected to the wireless network e Ifyou cannot submit a diagnostic report to an email address try submitting the report to a PIN Likewise if you cannot submit a diagnostic report to a PIN try submitting the report to an email address View the version number of the BlackBerry Device Software on your device 1 On the Home screen or in a folder click the Options icon 2 Click About To return to the Options screen press the Escape key three times 289 User Guide Accessibility options Accessibility options About accessibility options BlackBerry devices include many features that facilitate use by persons with disabilities For more information about accessibility options visit www blackberry com accessibility Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning On the Home screen click the Media icon Press the Menu key Click Options Change the Di
47. a search Press the Menu key Click Delete Search AunRWNS 196 Search User Guide Search Organizer data Search for organizer data You can search for organizer data on your BlackBerry device that contains specific information 1 On the Home screen click the Search icon 2 Perform any of the following actions e Inthe Text field type text or a phone number to search for e Inthe Name field specify a contact name to search for 3 Select the check box beside one or more applications 4 Press the Menu key 5 Click Search Note If you type more than one word in the Text or Name field only items that contain all the words appear To stop a search press the Escape key Search for contacts in your organization s address book To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In the contact list press the Menu key Click Lookup Type part or all of a contact name Press the Enter key AWN Manage contact lookup results 1 Inthe contact lookup results highlight a contact 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View e To delete a contact from the contact lookup results
48. a specific location or resource Reset connection permissions for third party applications On the Home screen or in a folder click the Options icon Click Security Options Click Firewall Press the Menu key Click Reset Settings ORWN gt About direct Internet connections for third party applications Some third party applications that you add to your BlackBerry device might require a direct TCP or HTTP connection to the Internet For example a stock price application might need to connect to the Internet to retrieve the latest stock prices You might have to set the APN that the third party application uses for this connection 282 User Guide Security Set up a direct Internet connection for a third party application To obtain the user name and password for the APN contact your wireless service provider On the Home screen or in a folder click the Options icon Click Advanced Options Click TCP Type the APN information Press the Menu key Click Save DU AWNS Turn on safe mode When you start your BlackBerry device you can turn on safe mode to prevent third party applications from running automatically This safe mode enables you to troubleshoot or remove any unwanted applications 1 Remove and reinsert the battery 2 When the red LED light goes out press and hold the Escape key as the device is loading 3 When the dialog appears click OK When safe mode is on a safe mode indicator appears in the
49. affect the availability of some features Depending on your wireless service provider and available roaming options different wireless networks are available Some wireless networks do not support features such as call blocking call forwarding or cell broadcasting For more information contact your wireless service provider Related topics User Guide Welcome to BlackBerry Find more information 10 Wireless networks that your device connects to 237 BlackBerry Device Software 232 Find more information e To view the user guide for your BlackBerry device click Help in the application list or in an application menu e To view the BlackBerry 101 tutorial user guide safety and product information booklet or software license agreement and warranty for your device insert the BlackBerry User Tools CD that came with your device into the CD drive on your computer e To find information about your wireless network or your wireless service plan visit your wireless service provider web site e To find software games and accessories for your device visit www discoverblackberry com e To buy accessories for your device contact your wireless service provider or visit www shopblackberry com Start using your device Complete the setup wizard The setup wizard is designed to help you learn about navigation and typing change options to personalize your BlackBerry device set up wireless and Bluetooth connections and set up one or mo
50. and or other materials provided with the distribution e Neither the names of the University of Illinois NCSA nor the names of its contributors may be used to endorse or promote products derived from this Software without specific prior written permission THE SOFTWARE IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND EXPRESS OR IMPLIED INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT IN NO EVENT SHALL THE CONTIBUTORS OR COPYRIGHT HOLDERS BE LIABLE FOR ANY CLAIM DAMAGES OR OTHER LIABILITY WHETHER IN AN ACTION OF CONTRACT TORT OR OTHERWISE ARISING FROM OUT OF ORIN CONNECTION WITH THE SOFTWARE OR THE USE OR OTHER DEALINGS IN THE SOFTWARE PCRE is a library of functions to support regular expressions whose syntax and semantics are as close as possible to those of the Perl 5 language 309 User Guide Legal notice This is JavaScriptCore s variant of the PCRE library While this library started out as a copy of PCRE many of the features of PCRE have been removed Copyright c 1997 2005 University of Cambridge All rights reserved Redistribution and use in source and binary forms with or without modification are permitted provided that the following conditions are met e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimer e Redistributions in binary form must reproduce the above copyrigh
51. associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator You can only check availability of meeting participants in your organization 1 Ina meeting or meeting invitation below the list of meeting participants click View Availability 2 Perform any of the following actions e To select the next time that all meeting participants are available click Next Available Time e To view a list of the statuses that are associated with the colored bars on the screen for example busy or tentative press the Menu key Click Show Legend Change the list of participants for a meeting To perform this task you must be the meeting organizer 1 In a meeting in the Accepted or Declined field highlight a contact Press the Menu key 3 Click one of the following menu items e Invite Attendee e Change Attendee e Remove Attendee 4 Press the Menu key 5 Click Save Forward a meeting invitation To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator If you do not have the option to forward a meeting invitation you might be able to delegate a meeting invitation instead 1 Ina meeting or a meeting invitation press the Menu key 2 Click
52. be connected to a GSM or UMTS network Your device is designed to switch to an appropriate wireless network automatically when you travel On the Home screen or in a folder click the Options icon Click Mobile Network Change the Network Selection Mode field to Manual Click Scan for Available Networks Click a wireless network Click Select Network Press the Menu key Click Save onon wN To connect to your wireless service provider s wireless network again change the Network Selection Mode field to Automatic About wireless coverage indicators ndicators in the top right hand corner of the Home screen display the wireless coverage level for the area in which you are using your BlackBerry device For more information about wireless coverage areas contact your wireless service provider The indicator that displays five ascending bars provides information about the strength of the wireless signal Three or more bars indicates a strong signal A reduced signal display might indicate increased power output from your device as it attempts to connect to a weak signal f the wireless coverage indicators display anything other than 1XEV 1X 3G a EDGE GPRS NXTL MIKE or NTWK you might be in an area of reduced wireless coverage where features such as email messaging and internet browsing are not available you might only be able to make a phone call or send and receive SMS text messages If the SOS wireless coverage indicator
53. by your wireless service provider This might include social networking applications instant messaging applications and applications that are specific to your wireless service provider Data charges might apply when you add a new application For more information contact your wireless service provider Add update or return to the previous version of an application using the application center You can use the application center to add update or return to the previous version of a select number of applications that are hosted by your wireless service provider 1 In the application center click an application 2 Click Install 3 Click Download Add an application 1 On a web page highlight a link for an application 229 User Guide 2 Press the Menu key 3 Click Download 4 Click OK Related topics Legal notice 307 View properties for an application 1 On the Home screen or in a folder click the Options icon 2 Click Applications 3 Click an application Related topics Legal notice 307 Delete a third party application Applications If your device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to delete some third party applications For more information contact your administrator 1 On the Home screen or in a folder highlight a third party application 2 Press the Menu key 3 Click Delete Receive a device password prompt before y
54. calls using a voice command Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are using a Bluetooth enabled device such as a handsfree car kit or wireless headset verify that the Bluetooth enabled device supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Change the voice dialing language 187 Bluetooth technology 204 cannot change the number of times that my device rings Depending on your wireless service provider you might not be able to choose the length of time that your BlackBerry device rings before the call is picked up by voice mail For more information contact your wireless service provider Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option fiel
55. click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e Ifyou use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e Verify that your device is not blocking messages For more information contact your administrator Related topics Turn off the connection to the wireless network 236 About wireless coverage indicators 239 Turn on or turn off data service or set roaming options 236 Change an email message filter 55 Forward messages from a specific email message folder to your device 52 cannot send SMS text messages Depending on your wireless service plan this feature might not be supported Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics Turn off the connection to the wireless network 236 Fixed dialing 33 cannot save media files Your BlackBerry device memory or media card might not have enough available memory to store media files Try performing the
56. click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup 197 User Guide Synchronization Synchronization About synchronization The wireless data synchronization feature is designed to synchronize organizer data contacts calendar entries tasks and memos between your BlackBerry device and the email application on your computer over the wireless network The wireless email reconciliation feature is designed to reconcile email messages between your device and the email application on your computer over the wireless network When you file or delete email messages on your device these email messages should be filed or deleted in your email application Likewise any changes that you make to email messages in the email application on your computer should be reflected on your device If wireless data synchronization or wireless email reconciliation is not available on your device or you have turned them off you can use the synchronization tool of the BlackBerry Desktop Manager to synchronize your organizer data and email messages For more information see the BlackBerry Desktop Software Online Help Reconcile email messages over the wireless network Set the Wireless Reconcile option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the Menu key Click Options Click Email Reconciliation If n
57. conversation When you copy a conversation you can paste it into other BlackBerry device applications 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Copy History Clear a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Clear History 225 User Guide BlackBerry Messenger Send a broadcast message Broadcast messages that you send appear in all your BlackBerry Messenger conversations To perform this task you must have at least two conversations in the conversation group In BlackBerry Messenger in the conversation group highlight a contact Press the Menu key Click Broadcast Message Type a message Click OK OoRWN gt Send your GPS location to a contact To perform this task you must set a GPS receiver to use 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send My Location End a conversation 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click End Conversation Availability Change your availability status If you change your availability status to Unavailable you receive BlackBerry Messenger messages but you are not notified In BlackBerry Messenger on the Contact list screen press the Menu key Click Edit My Info Click a status If necessary type a message that contacts can see when they view your contact information Click Save ORwWN gt
58. device is connected to your computer disconnect your device from the computer or turn off mass storage mode or MTP e Ifyou are trying to open a media file on your computer using mass storage mode or MTP verify that you have closed the media manager tool of the BlackBerry Desktop Manager e lf you are trying to open a media file on your computer using the media manager tool of the BlackBerry Desktop Manager verify that mass storage mode or MTP is turned off on your device e Ifyou encrypted the media files on your media card using an encryption key that your device generated and you are trying to open an encrypted media file using your computer or a device other than the BlackBerry device that you used to encrypt the file insert the media card into the BlackBerry device that you used to encrypt the file In the memory options change the Encryption Mode field to None or Security Password Related topics Turn off mass storage mode or MTP 116 Encrypt the files in the device memory and on a media card O 121 User Guide Media cannot save media files Your BlackBerry device memory or media card might not have enough available memory to store media files Try performing the following actions e Ifyou are trying to save a media file to your device memory delete old data or messages from your device e Ifyou are trying to save a media file on your media card delete old media files e Inthe camera options verify that the Picture Q
59. device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Press the Menu key Click Purge Deleted Items NOURWNS 201 User Guide Synchronization Synchronization troubleshooting Email messages are not reconciling over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless email reconciliation is turned on e Reconcile email messages manually On the Home screen click the Messages icon Press the Menu key Click Reconcile Now Related topics Reconcile email messages over the wireless network 198 am not receiving email messages from personal folders on my computer If your BlackBerry device is associated with a Microsoft Outlook email account you must use the synchronization tool of the BlackBerry Desktop Manager to reconcile email messages in personal folders For more information see the BlackBerry Desktop Software Online Help Email messages are not being deleted over the wireless network Try performing the following actions e Ifyou delete multiple email messages using the Delete Prior menu item the email messages are not deleted during wireles
60. device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 In a message in a calendar entry or on a web page perform one of the following actions e lf there is only one attachment in a message or calendar entry press the Menu key e fthere are multiple attachments in a message or calendar entry highlight an attachment Press the Menu key e Ifyou are downloading a file from a web page press the Menu key 2 Click Download Attachment or Download File Click Download If necessary click More or More All Aw 92 User Guide Files and attachments 5 Highlight the folder that you want to save the file or attachment in 6 Press the Menu key 7 Click Select Here Stop downloading a file or an attachment 1 In the message in the calendar entry or on the web page that you are downloading the file or attachment from press the Menu key 2 Click Cancel Download Locate a file saved on your device 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Explore 4 Navigate to the file To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 92 Locate a file saved on your organization s network 93 Locate a file saved on your o
61. device status section of the Home screen To turn off safe mode repeat step 1 Set permissions for a third party application Note Changing permissions for third party applications can significantly affect the operation of applications on your BlackBerry device For more information about how changing these permissions might affect the operation of the applications on your device contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Applications 3 Perform one of the following actions e To set permissions for a specific third party application highlight the application Press the Menu key Click Edit Permissions e To set permissions for all third party applications press the Menu key Click Edit Default Permissions Expand Connections Interactions or User Data Change the permission fields Press the Menu key Click Save oO os Turn off a prompt for a third party application connection 1 On the Home screen or in a folder click the Options icon 2 Click Applications 3 Highlight a third party application 283 User Guide Security Press the Menu key Click Edit Permissions Click Prompt Exceptions Perform one of the following actions e Toallow the application to connect to a specific location or resource without displaying a prompt click Add Allow Specify a protocol and if necessary the domain e To prevent the application fr
62. e To zoom in slide your finger up on the zoom bar To zoom out slide your finger down on the zoom bar ecessary expand the Favorites folder and the Locations folder Maps User Guide Pan a map Ona map slide your finger in any direction Maps bookmarks Add a bookmark for a location or route On the Home screen click the Maps icon Ona map press the Menu key Click Add To Favorites Perform any of the following actions e Torename the bookmark in the Label field type a new name AWN e To file the bookmark in a different location change the Folder field 5 Click OK Change a bookmark for a location or route On the Home screen click the Maps icon Ona map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Edit Change the bookmark Press the Menu key 10 Click Save WOON AARWN gt Delete a bookmark for a location or route On the Home screen click the Maps icon On a map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Delete NOuURWN gt Maps 217 User Guide Add a bookmark folder for locations or routes AuUAWNS On the Home screen click the Maps icon Ona map press the Menu key Click Find Location Click Favorites Press the Menu key Click Add Subfolder File a bookmark for a location or route ONDIN On the Home screen c
63. encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field Encrypt a message with a pass phrase Your BlackBerry device can encrypt email messages and PIN messages using a pass phrase shared between the sender and recipient 1 In anunsent message set the Encoding field to Encrypt or Sign and Encrypt 2 Press the Menu key 3 Click Options 74 User Guide Set the Use Password Based Encryption field to Yes In the Allowed Content Ciphers section select the check box beside one or more allowed content ciphers If you are signing the message in the Signing Options section select a certificate Press the Menu key Click Save Type your message Press the Menu key Click Send Type a pass phrase to encrypt the message Confirm the pass phrase Click OK Using a secure method let the recipient know what the pass phrase is Attach a certificate to a message You can attach a certificate to email messages and PIN messages OaRWN gt When composing a message press the Menu key Click Attach Certificates Highlight a certificate Press the Menu key Click Continue
64. field to No Press the Menu key Click Save NOUR WN gt Stop forwarding email messages to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Send Email to Handheld field to No Press the Menu key Click Save ON AMAWNS To forward email messages to your device again change the Send Email to Handheld field to Yes PIN messages About PIN messages APIN uniquely identifies BlackBerry devices and BlackBerry enabled devices on the wireless network If you have contacts who use a BlackBerry device or a BlackBerry enabled device and you know their PIN you can send them PIN messages PIN messages are not routed through your email account When your PIN message is delivered to the recipient in a message list a D appears with a check mark beside the PIN message Find your PIN 1 On the Home screen or in a folder click the Options icon 61 User Guide 2 Click Status Send a PIN message AWN 5 6 T On the Home screen click the Messages icon Press the Menu key Click Compose PIN In the To field perform one of the following actions e Type a PIN Press the Enter k
65. following actions e Ifyou are trying to save a media file to your device memory delete old data or messages from your device e Ifyou are trying to save a media file on your media card delete old media files e Inthe camera options verify that the Picture Quality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures e If possible increase the maximum amount of memory available for pictures Related topics Delete a media file or folder 114 User Guide Delete a message 50 cannot play a media file on a web page Your BlackBerry device might not support the size or file format of the media file Welcome to BlackBerry 17 User Guide Shortcuts Shortcuts BlackBerry basics shortcuts Depending on the typing input language that you are using some shortcuts might not be available To select an item click press the screen To highlight an item touch the screen lightly To open a menu in an application to access options and available actions press the Menu key To select a highlighted menu item press the Menu key To move back a screen press the Escape key To return to the Home screen when you are not on a call press the End key To scroll down slide your finger up To scroll up slide your finger down To stop continuous scrolling touch the screen To move to the next item slide your finger to the left quickly To move to the previous item slide your finger to th
66. for example 911 or 112 If your wireless service plan includes SMS text messaging you can also send SMS text messages to contacts that appear in your fixed dialing list To use fixed dialing your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code Depending on your wireless service provider and wireless network this feature might not be supported Turn on fixed dialing To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code From the Home screen press the Send key Press the Menu key Click Options Click FDN Phone List Press the Menu key Click Enable FDN Mode Type your PIN2 code Press the Enter key ONDIN To turn off fixed dialing press the Menu key Click Disable FDN Mode Add a contact to your fixed dialing list To perform this task your wireless service provider must set up your SIM card for this service and provide you with a SIM card PIN2 code 33 User Guide OMNANAWN gt a 2 5 From the Home screen press the Send key Press the Menu key Click Options Click FDN Phone List Press the Menu key Click New Type your PIN2 code Press the Menu key Type a name and a phone number Press the Menu key Click Save Change a contact in your fixed dialing list OMONANRAWNS S From the Home screen press the Send key Press the Menu k
67. from the message search results the message is also deleted from the email application on your computer or another integrated email account Search for messages by contact or subject You can search for messages on your BlackBerry device by contact or subject 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the Menu key 4 Click one of the following menu items e Search Sender e Search Recipient e Search Subject 195 User Guide Search for text in a message in a file or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 In a message in a file in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of saved searches 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall Change a saved search 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Search 4 Press the Menu key 5 Click Recall 6 Highlight a search 7 Press the Menu key 8 Click Edit Search 9 Edit the search criteria 10 Press the Menu key 11 Click Save Delete a saved search On the Home screen click the Messages icon Press the Menu key Click Recall Highlight
68. icon 2 Highlight a task or memo 163 User Guide 3 4 5 Press the Menu key Click Forward As Click a message type Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a task 1 On the Home screen or in a folder click the Tasks icon 2 Highlight a task 3 Press the Menu key 4 Click Delete In a message calendar entry task or memo press the Menu key Task list options Sort contacts or tasks DU AWN In the contact list or task list press the Menu key Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save Change the snooze time for reminders NOURWNS 164 On the Home screen click the Calendar or Tasks icon Press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save Personal organizer User Guide Personal organizer View tasks in a calendar
69. in the phone application press and hold the key that you assigned to the contact Change the contact assigned to a speed dial key From the Home screen press the Send key Press the Menu key Click View Speed Dial List Highlight a contact or phone number Press the Menu key Perform one of the following actions e To change the contact that is assigned to a speed dial key click Edit Click a new contact e To assign the contact to a different speed dial key click Move Click a new speed dial key e To delete the contact from the speed dial list click Delete AunRWN gt Conference calls About conference calls You can create two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together 26 User Guide Phone Make a conference call If your BlackBerry device is connected to a CDMA network you cannot join more than two contacts to a co
70. input language can be different from the display language When you set a typing input language AutoText and other typing options change to the selected language For example you might use your BlackBerry device in French but type messages in English Change the typing input language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator 1 On the Home screen or in a folder click the Options icon 2 Click Language 3 Change the Input Language field 186 User Guide Language 4 Press the Menu key 5 Click Save Change the voice dialing language To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Options icon Click Language Change the Voice Dialing Language field Press the Menu key Click Save nawn Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar On the Home screen or in a folder click the Options icon Click Language Change the Name Display field Press the Menu key Click Save VRWN gt Language troubleshooting Some characters do not appear correctly on my device The BlackBerry Enterprise Server or BlackBerr
71. is designed to reduce the size of your BlackBerry device data while maintaining the integrity of that data When compression is turned on your device compresses all device data including messages contacts calendar entries tasks and memos You should keep compression turned on If both compression and encryption are turned on your device compresses device data before encrypting it About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device 116 User Guide Media Turn on encryption To encrypt data in the device memory you must have set a password for your BlackBerry device Depending on the amount of memory available for storing files in the device memory you might not be able to encrypt files in the device memory On the Home screen or in a folder click the Options icon Click Security Options
72. it is connected to a Bluetooth enabled computer that is running BlackBerry Desktop Software Audio Source A2DP This profile allows you to output audio from your BlackBerry device to Bluetooth enabled devices that support stereo audio such as stereo headsets speakers and car kits A V Remote Control AVRCP This profile allows you to use the buttons on a Bluetooth enabled headset to perform actions such as adjusting the volume or playing the next or previous media file on your BlackBerry device SIM Access 207 User Guide Bluetooth technology If your BlackBerry device uses a SIM card this profile allows you to use a Bluetooth enabled car kit to control the SIM card on your device so that you can make and receive calls using the car kit When you use this feature data services browser service and email messages PIN messages and MMS messages are not available on your device and phone services are accessible only through the car kit Before you can use this feature you might need to enter a 16 digit alphanumeric code generated by the car kit on your device Prevent your device from sharing contacts with Bluetooth enabled devices On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Change the Contacts Transfer field Press the Menu key Click Save NOURWN gt To share contacts with Bluetooth enabled devices again change the Contacts Transfer fiel
73. media manager tool of the BlackBerry Desktop Manager For more information about using the media manager tool see the online help that is available in the Roxio Media Manager For more information about using the BlackBerry Media Sync see the online help that is available for the BlackBerry Media Sync If you want to transfer files quickly between your media card and your computer use mass storage mode or MTP Use mass storage mode to transfer all file types and MTP to transfer media files Depending on your device model MTP might not be supported 117 User Guide Media If you transfer files to your media card using mass storage mode MTP or Bluetooth technology your device does not encrypt the files If you transfer encrypted files from your media card using mass storage mode MTP or Bluetooth technology you cannot decrypt the files on your computer or on a Bluetooth enabled device You can use the Roxio Media Manager to preserve encryption in media files that you transfer between your computer and your device Transfer a file between your device and your computer using the Roxio Media Manager Connect your BlackBerry device to your computer On your computer open the BlackBerry Desktop Manager Click Media In the Media Manager section click Start Click one of the following options e Manage Pictures e Manage Music e Manage Videos 6 In the left pane click the Folders tab 7 Drag a file or folder from o
74. memory is full or you have more than 65 000 email PIN SMS text and MMS messages your device deletes the oldest messages from a message list Your device does not delete saved messages If wireless email reconciliation is turned on and in the message options the Delete On field is set to Mailbox amp Handheld email messages that you delete in the email application on your computer are also deleted from your device A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a short period of time Try downloading the attachment again HTML email messages do not appear correctly Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e Try downloading external pictures Press the Menu key Click Get Images e Try viewing your message in plain text Press the Menu key Click Get Plain Text Some email message folders appear dimmed If you cannot forward email messages from an email message folder the check box beside the folder appears dimmed Try performing the following actions e Wait for a few seconds The email m
75. next brick that you hit and damages nearby bricks Life This capsule gives you an additional life 295 User Guide BrickBreaker scoring Catching a capsule 50 points Shooting a brick with the gun 50 points Hitting a brick with the ball 10 points Shooting a brick with the laser 5 points Damaging a brick with a bomb 5 points Play BrickBreaker e To move the paddle slide your finger left or right e To release the ball in catch mode click the screen e To shoot the laser or gun click the screen Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 103 Improve sound quality for media files 103 Submit a score to the BrickBreaker high score web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 296 BrickBreaker User Guide BrickBreaker 3 Click Send High Score Check the high scores on the BrickBreaker web site 1 On the Home screen or in a folder click the BrickBreaker icon 2 Press the Menu key 3 Click High Scores 297 User Guide Word Mole game Word Mole game Word Mole game basics About the Wor
76. on your SIM card by your wireless service provider that you can use to access information about your device service such as the current call forwarding status SHA Secure Hash Algorithm SIM Subscriber Identity Module S MIME Secure Multipurpose Internet Mail Extensions 305 User Guide SMS Short Message Service SMSC Short Message Service Center SSL Secure Sockets Layer TCP Transmission Control Protocol TLS Transport Layer Security Triple DES Triple Data Encryption Standard TTY teletype VPN virtual private network WAP Wireless Application Protocol WML Wireless Markup Language WTLS Wireless Transport Layer Security 306 Glossary User Guide Legal notice Legal notice 2009 Research In Motion Limited All rights reserved BlackBerry RIM Research In Motion SureType SurePress and related trademarks names and logos are the property of Research In Motion Li the world Other patents are registered or pendi hereinafter defined patents This documentation including all docume www blackberry com go docs is provi Bluetooth is a trademark of Bluetooth SIG UMTS is a trademark of European Telecommunications Standard Instit Mobile communications are trademarks of the GSM MOU Association IBM Domino Lotus Lotus iNotes and Lotus Notes are trademarks of nternational Business Machines Corporation JavaScript is a trademark of Sun Microsystems Inc Microsoft and Outloo
77. press the Mute key on the top of your device To turn off mute press the Mute key again Related topics 102 Media User Guide Media Amplify the volume using the audio boost feature 103 Improve sound quality for media files 103 Amplify the volume using the audio boost feature Depending on your BlackBerry device model this feature might not be supported The audio boost feature allows you to amplify the volume for songs ring tones and videos On the Home screen click the Media icon Press the Menu key Click Options Change the Audio Boost field to On Read the warning on the screen and if you wish to proceed click Yes Press the Menu key Click Save NOURWNS Related topics Adjust the volume 24 Improve sound quality for media files 103 Improve sound quality for media files Depending on your BlackBerry device model this feature might not be supported To improve sound quality for media files you must be using stereo headphones with your device On the Home screen click the Media icon Press the Menu key Click Options Change the Headset Equalizer field Press the Menu key Click Save DaN Related topics Adjust the volume 24 Amplify the volume using the audio boost feature 103 About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or turn off mute duri
78. receive a prompt to switch browsers you cannot stream songs or videos with the browser configuration that you are using If you switch to the WAP Browser extra fees might apply For more information contact your wireless service provider or administrator To stop receiving this prompt in the browser options click General Properties Clear the Prompt Before Switching to WAP for streaming media check box 139 User Guide Date time and alarm Set the date and time manually O MONDANRAWNS i a as Nos Get the date and time from the wireless network automatically To perform this task your BlackBerry device must be connected to the wireless network RWNS a On the Home screen click the Clock icon Press the Menu key Click Set Time Change the Use Network Time field to No Click the Time field Slide your finger to select a time Click the Time field Click the Date field Slide your finger to select a date Click the Date field Press the Menu key Click Save On the Home screen click the Clock icon Press the Menu key Click Set Time Perform one of the following actions Date time and alarm e To receive a prompt when your device detects a new time zone change the Auto Update Time Zone field to Prompt e To have your device update the time zone automatically when it detects a new time zone change the Auto Update Time Zone field to On Change the Use Network Time field to Yes Press the Men
79. resolved by turning off wireless data synchronization changing conflict resolution options and synchronizing organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information about managing conflicts that occur during organizer data synchronization see the BlackBerry Desktop Software Online Help About backing up and restoring device data If you have installed the BlackBerry Desktop Software on your computer you can back up and restore most of your BlackBerry device data including messages organizer data fonts saved searches and browser bookmarks using the backup and restore tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help If your device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to restore synchronized organizer data to your device over the wireless network To restore synchronized organizer data over the wireless network you must have an activation password For more information contact your administrator Prerequisites Restoring data over the wireless network e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Your device must be connected to the wireless network e Your administrator must provide you with an enterprise activation password
80. sound quality when you are using a Bluetooth enabled headset From the Home screen press the Send key Press the Menu key Click Options Click General Options Change the Enhance Headset Call Audio or Enhance Handset Call Audio fields Press the Menu key Click Save NOuURWN gt Voice mail About your voice mail greeting and voice mail password Depending on your wireless service provider the method for changing your voice mail greeting or voice mail password might differ You should be able to access the options for changing your voice mail greeting or voice mail password when you check your voice mail For more information contact your wireless service provider Check your voice mail 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Call Voice Mail Change the voice mail access number If a voice mail access number is not already set on your BlackBerry device you can type the access number for a different voice mail system From the Home screen press the Send key Press the Menu key Click Options Click Voice Mail Type a voice mail access number and a password Press the Menu key Click Save NOUAWNS 25 User Guide Phone Speed dial Set up speed dial for a contact From the Home screen press the Send key Press the Menu key Click View Speed Dial List Click an unassigned key Click New Speed Dial Click a contact DU AWN To make a call using speed dial
81. supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click View Folder Highlight a folder Press the Menu key Click Add DaN Rename an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click View Folder Highlight a folder Press the Menu key Click Rename DuUAWNS 56 User Guide Messages Move an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click View Folder Highlight a folder Press the Menu key Click Move Click the new location NOURWN gt Delete an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click View Folder Highlight a folder Press the Menu key Click Delete
82. the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click PGP 85 User Guide Messages 4 Change the Message Viewer Icons field 5 Press the Menu key 6 Click Save Change the encryption algorithms for PGP protected messages Ifa message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support On the Home screen or in a folder click the Options icon Click Security Options Click PGP Select the check box beside one or more encryption algorithms Press the Menu key Click Save Au RWNS Turn off the prompt that appears before a PGP protected message is truncated On the Home screen or in a folder click the Options icon Click Security Options Click PGP Change the Warn about truncated messages field to No Press the Menu key Click Save AuURWNS To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use a PGP key that is not recommended for use On the Home screen or in a folder click the Options icon Click Security Options Click PGP Change the Warn about problems with my PGP keys field to No Press the Menu key Click Save AuUAWNS To turn on the prompt again change the Warn about problems with my PGP keys field to Yes PGP protected message troubleshooting Some signing and encryption options are n
83. to your contact list 1 In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Ask Password Question When Adding Contacts field to Yes Press the Menu key Click Save nawy To turn off invitation passwords change the Ask Password Question When Adding Contacts field to No Respond to an invitation 1 In BlackBerry Messenger in the request group click an invitation 2 Click one of the following menu items e Accept e Decline e Remove Note If you click Remove the contact who sent the invitation does not receive confirmation that your email address is a correct email address 221 User Guide BlackBerry Messenger Turn off invitation forwarding options If you turn off invitation forwarding contacts that you invite can only accept invitations from the original email address or PIN that you sent the invitation to In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Allow Forwarding of Requests field to No Press the Menu key Click Save OoaRWNS View a contact s information 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Contact Info Rename a contact On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon On the contact list screen in a contact group highlight a contact Press the Menu key Click Contact I
84. use Triple DES encryption for all other communication between your device and the BlackBerry Enterprise Server 135 User Guide Browser About WTLS The WAP Browser configuration is designed to use WTLS to encrypt data that your BlackBerry device sends and receives over the Internet through a WAP gateway Communication between your device and the WAP gateway is encrypted using WTLS Communication between the WAP gateway and content servers is encrypted using TLS or SSL Manage browser security On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click TLS or WTLS Set the security options Press the Menu key Click Save NOURWN gt TLS options TLS Default Specify the type of TLS or SSL connection that your browser uses for HTTP connections To use a direct TLS or SSL connection change this field to Handheld To use Triple DES and TLS or SSL change this field to Proxy Allow HTTPS Redirections Specify whether a prompt appears before a secure web page redirects your browser to another web page Protocol Specify the protocol that your BlackBerry device uses for TLS connections between the browser and content servers Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and send only data that is encrypted using 128 bit encryption change this field to Strong Only To accept
85. view the gridlines in the spreadsheet set the Show Gridlines field to Yes e To label spreadsheet rows with numbers and columns with letters set the Display Labels field to Yes 4 Press the Menu key 5 Click Save Media files View a list of pages in a multi page tif file You can view a list of pages in a multi page tif file such as a scanned fax document saved as a tif file 1 Ina multi page tif file press the Menu key 2 Click Table of Contents To move to a specific page click a page Switch pages in a multi page tif file 1 Ina multi page tif file press the Menu key 2 Click Next Page or Prev Page Presentations Switch presentation views 1 Ina presentation press the Menu key 2 Perform one of the following actions To view text only click View Text e To view text and slides click View Both To view the presentation in its original format click View Slides Switch slides 1 Ina presentation press the Menu key 2 Click Next Slide or Prev Slide Rotate a slide 1 When viewing a slide in slide view press the Menu key 98 Files and attachments User Guide Files and attachments 2 Click Rotate Zoom in to or out from a slide When viewing a presentation in slide view touch the screen twice quickly To zoom out press the Escape key Save a slide When viewing a presentation in slide view press the Menu key Click Save Slide Type a name for the file Click Save A
86. wireless service provider 1 From the Home screen press the Send key Press the Menu key Click Status Click Last Call or Total Calls Click Clear Timer Press the Menu key DDWYN 39 User Guide Phone 7 Click Save Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available e To change your ring tone in the phone application press the Menu key Click Set Ring Tone e To send an incoming call to voice mail when your BlackBerry device is inserted in a holster press and hold the Volume Down key on the right side of your device e To set up speed dial for a contact in the phone application press and hold a key e To insert a plus sign when typing a phone number press and hold O Phone troubleshooting cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your wireless service plan includes phone or voice services e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned of
87. with your device after you connect your smart card reader to your device your device requests authentication from the smart card each time that you unlock your device You can install multiple smart card drivers on your device including drivers for microSD smart cards but you can only authenticate to one smart card at a time If you are authenticating using a microSD smart card and you want to transfer media files between your microSD smart card and your computer in mass storage mode you must temporarily turn off two factor authentication or select a different authentication option If the S MIME Support Package for BlackBerry devices is installed on your device you can use smart card certificates to send S MIME protected messages About two factor authentication Two factor authentication is designed to provide additional security for your BlackBerry device Two factor authentication requires an item hat you have for example a smart card and an item that you know for example a pass phrase You can also use the connection to your mart card reader to authenticate without requiring a smart card to be present Wn You can use a smartcard for two factor authentication when you unlock your device or you can use a software token for two factor authentication when you use your device with RSA software as a hardware token If you have a Wi Fi enabled BlackBerry device you can also use a software oken for two factor authentication wh
88. you might not be able to update your BlackBerry Device Software when roaming For more information contact your wireless service provider e You might also be able to update your BlackBerry Device Software from your wireless service provider s web site 234 User Guide BlackBerry Device Software My device does not have enough available memory to update the BlackBerry Device Software Try performing the following actions e Delete media files display languages or third party applications that you do not use e Transfer media files that you have stored in the BlackBerry device memory to a media card 235 User Guide Wireless network coverage Wireless network coverage Turn on the connection to the wireless network If the OFF indicator appears at the top of your Home screen you might want to turn on your connection to the wireless network You should keep the connection turned off in certain places such as on an airplane or in a hospital 1 On the Home screen click the Manage Connections icon 2 Perform one of the following actions e To turn ona wireless connection select the check box beside the connection type e To turn on the wireless connections you had on previously click Restore Connections Turn off the connection to the wireless network You should turn off the connection to the wireless network in certain places such as on an airplane or in a hospital For more information see the Safety and Product Information b
89. 1 291 292 292 293 293 295 295 295 296 296 296 296 297 WOUE MOE DIMES aAiaain nas N RAAE T al annem aera Relea ea ere RAR na ROAR 298 Word Mole game basics 298 Single player games 299 Multiplayer GAMES armsasse n neu e EE E EE ERR EEE E Re EER EE E E RORE 300 Wore Mole game troubles Oot g sasoian a E A E AEREA cml E E R E 301 GDS E p APP EE E E ANEA E AEREA oan ein set AT OOIE AAI A ae ete A ed Rene E ato E E 303 keal noh a Se cent sean ay case A A A TA ee madame 307 User Guide Welcome to BlackBerry Welcome to BlackBerry This is one of the many resources available to help you use your BlackBerry device You can look for answers in the Help application on the Home screen of your device or by pressing the Menu key and clicking Help in most applications Please read the Safety and Product Information booklet located on the BlackBerry User Tools CD before using your device or any accessories for your device For the most recent version of the booklet visit www blackberry com go docs Feature availability The following items affect the availability of features on your BlackBerry device The features discussed are meant as examples and are not inclusive of every feature that might or might not be available on your device Device model Features such as an internal GPS receiver Wi Fi connection capability and the camera and video camera are dependant on your device model To find feature specifications f
90. 9 Click Select 10 Center the picture in the box 11 Press the Menu key 12 Click Crop and Save Delete the caller ID picture for a contact In the contact list highlight a contact Press the Menu key Click Edit Highlight the caller ID picture Press the Menu key Click Delete Picture Press the Menu key Click Save ONDUN Mailing lists About mailing lists You can use mailing lists when you send email PIN SMS text or MMS messages Mailing lists that you create on your BlackBerry device do not appear in the email application on your computer Create a mailing list In the contact list press the Menu key Click New Group Type a name for the mailing list Press the Menu key Click Add Member Click a contact To add another contact repeat steps 4 to 6 Press the Menu key Click Save Group OMNANRAWNS Change a mailing list 1 In the contact list highlight a mailing list 148 Personal organizer User Guide Personal organizer ou RWHN 6 7 Press the Menu key Click Edit Group Click a contact Click one of the following menu items e Add Member e Change Member e Delete Member Press the Menu key Click Save Group Note When you delete a contact from a mailing list the contact remains in your contact list View a mailing list In the contact list click a mailing list To view the details for a contact in the mailing list click a contact Click View Me
91. Advanced Security Options 4 Click PGP keys 5 Press the Menu key 6 Click Fetch PGP Keys 7 Press the Menu key 8 Click Options 9 Change the Prompt for Label field to No 10 Press the Menu key 1 Click Save When you add a PGP key your BlackBerry device uses the name that the PGP Universal Server set for the key when it generated the key Turn off the fetch status prompt that appears when you add a PGP key to the key store On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Press the Menu key Click Fetch PGP Keys Press the Menu key Click Options Perform one of the following actions e To download the revocation status of a PGP key when you add it to the key store change the Fetch Status field to Yes WOON AARWN gt 270 User Guide Security e To add a POP key to the key store without downloading the revocation status change the Fetch Status field to No 10 Press the Menu key 1 Click Save PGP key troubleshooting cannot download a PGP key from an LDAP certificate server Try performing the following actions e Verify that your organization permits you to download PGP keys from an LDAP certificate server For more information contact your administrator e Ifyou changed the connection type that your BlackBerry device uses to connect to an LDAP certificate server try using the default con
92. BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator must turn on message classifications 78 User Guide Messages Your BlackBerry device is designed to use the default message classification when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received a message from the contact previously your device tries to use the message classification that was used for the last message On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Services Change the Default Classification field Press the Menu key Click Save DU AWNS Change the size of S MIME indicators in messages On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Change the Message Viewer Icons field Press the Menu key Click Save Du AWN Change the encryption algorithms for S MIME protected messages Ifa message has multiple recipients your BlackBerry device uses the first selected encryption algorithm in the list that all recipients are known to support On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Select the check box beside one or more encryption algorithms Press the Menu key Click Save AuUAWNS Request delivery notif
93. Change your display name 1 On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon 2 On the contact list screen press the Menu key 3 Click Edit My Info 4 Type a display name 5 Click Save 226 User Guide BlackBerry Messenger Show when you are on the phone 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow On The Phone presence status field to Yes To stop showing when you are on the phone change the Allow On The Phone presence status field to No Show when you are listening to an audio file 1 In BlackBerry Messenger on the Contact list screen press the Menu key 2 Click Options 3 Change the Allow Now Playing presence status field to Yes To stop showing when you are listening to an audio file change the Allow Now Playing presence status field to No Receive notification when a contact becomes available 1 In BlackBerry Messenger on the Contact list screen highlight an unavailable contact 2 Press the Menu key 3 Click Set Alert 227 User Guide Applications Applications About multitasking Your BlackBerry device supports multitasking which allows you to run more than one application at a time During a call for example you might want to switch to the calendar application to view your appointments or switch to the contacts application to look up a contact While you are playing a song you m
94. Forward Note If you forward a meeting invitation on behalf of the meeting organizer only the meeting organizer receives the recipient s response Related topics Delegate a meeting invitation 155 Delegate a meeting invitation To perform this task you must be using IBM Lotus Notes and your email account must be associated with a version of the BlackBerry Enterprise Server that supports this feature 155 User Guide Personal organizer If you do not have the option to delegate a meeting invitation you might be able to forward meeting invitations instead You might not have the option to delegate a meeting invitation if the meeting organizer has turned off meeting delegation In a meeting invitation press the Menu key Click Delegate Click a contact Perform one of the following actions e Tosend the response without adding comments click Send Response e To add comments to your response click Add Comments Type a comment Press the Menu key Click Send AWN Related topics Forward a meeting invitation 155 Send an email message to all meeting participants 1 Ina meeting meeting invitation or meeting response press the Menu key 2 Click Email All Attendees Contact a meeting participant 1 Ina meeting meeting invitation or meeting response highlight a contact 2 Press the Menu key 3 Click a message type or Call lt contact gt Conference call meetings About conference calls You can create
95. Gamat Manage data synchronization COnflicts ssssssssssssnsesssresessnsessseressresessaseessnsesssnssessssssnsesscusesssassssnseessasesssnsessoussssnseersnsesseasensnatessaseessagessnaseseanensnsassesnesensuseseeaeessosesses About backing up and restoring device data Prerequisites Restoring data over the wireless network Delete device data third party applications or Media Card IIE e sesssseessssesssssescssecesssecesnscessseecsuscessececsusceenscesnsecesnscesnseessseessnscesnecessusessnsceeseeessnecesnecesaneseaneeeeneees Empty the deleted items folder on your computer from your device Synchronization troubleshooting Bluetooth technology Bluetooth technology basics Bluetooth technology O PTO Ssss cs acsssessscess cssasssnasecovsscossszssedeonenapssteaceteaesctapuades ERE E E RE AAEE aaNtanea ua euro Bluetooth technology CrOWBIESHOO TAG 3 55 ec casss3 czcessceca5seesaadaceshecssstensasasasasezsasa E RE E E Ea E ER ERE EA E ia Ea e E a TE E E E 186 186 186 186 186 87 87 87 88 88 191 STE EE Qe aad a E ac ge rar DOSS SA AG DURA TRU ede SO mia N AU eA Re ADOI GPS LECMNOIOOV tanne E fret avert rertrettreeyertrererterttrnettetereteritt streets grater etertererereteneer eeterer fret rertte re erettteeeerer settee Get your GPS location Turn off location aiding Prevent others from tracking your location GPS PEChinolOGy tHOUDISSMOGE MGsseszesszesassastessssactassaaceaussseogsast ezatsa
96. Guide Phone The GPS options that appear on your device might differ slightly from the options that appear in this task On the Home screen click the Options icon Click Advanced Options Click GPS Change the GPS Services field to Location On Press the Menu key Click Save DuUAWNS To turn off GPS technology change the GPS Services field to Location Off Volume Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume press the Mute key on the top of your device To turn off mute press the Mute key again Related topics Amplify the volume using the audio boost feature 103 Improve sound quality for media files 103 Change the default volume for calls You can increase or decrease the default volume for calls The higher the volume percentage the louder the volume From the Home screen press the Send key Press the Menu key Click Options Click General Options Change the Default Call Volume field Press the Menu key Click Save NOURWN gt Improve sound quality during a call You cannot change sound quality when you are using a Bluetooth enabled headset 1 During a call press the Menu key 2 Click Enhance Call Audio 3 Select a bass or treble option 24 User Guide Phone Improve sound quality for all calls You cannot change
97. Highlight a PGP key Press the Menu key Click Fetch Updated PGP Key NOUAWNS Import a certificate or PGP key from the device memory On the Home screen or in a folder click the Media icon or the Files icon Navigate to a certificate or PGP key Highlight the certificate or PGP key Press the Menu key Click Import Certificate or Import PGP Key ORwWN gt To view the certificate or PGP key press the Menu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a media card On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates or PGP Keys Press the Menu key Click Show Media Card Certificates or Show Media Card PGP Keys DU AWNS To view the certificate or PGP key press the Menu key Click Display Certificate or Display PGP Key View properties for a PGP key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP keys Click a PGP key Click View Subkey Du RWNS PGP key properties Revocation Status This field displays the revocation status of the PGP key at a specified date and time 266 User Guide Security Trust Status This field displays the trust status of the PGP key A PGP key can be explicitly trusted the PCP key itself is trusted implicitly trusted the PGP key is associated with a private ke
98. Highlight a task or memo Press the Menu key Click Forward As Click a message type ORwWN gt Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 In a message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All e To add the word to the custom dictionary press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Delete a memo On the Home screen or in a folder click the MemoPad icon Highlight a memo Press the Menu key Click Delete AWN Memo list options Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords 1 On the Home screen click an application icon 2 In an application press the Menu key 166 User Guide Personal organizer Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOOR WwW View the number of tasks or memos stored on your device 1 On the Home screen or in the Applications folder
99. If you switch BlackBerry devices and you restore device data from your previous device to your current device the message list shortcuts for your previous device replace the message list shortcuts for your current device To view the shortcuts for viewing one type of message in a message list view your list of saved searches Related topics View a list of saved searches 196 Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan 90 Messages User Guide If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 91 User Guide Files and attachments Files and attachments File and attachment basics About files and attachments You can view and download attachments and save them to the BlackBerry device memory or on a media card If you delete an email message that contains an attachment that you have downloaded the attachment is not deleted from your device
100. Internet Service MDS Hosts Set whether your device accepts push messages from all BlackBerry Enterprise Servers or BlackBerry Internet Services or no BlackBerry Enterprise Servers or BlackBerry Internet Services Process SMSC Set whether your device accepts SMS based browser push messages SMSC Hosts 138 User Guide Browser Set which SMSC hosts your device accepts browser push messages from To accept browser push messages from a specific SMSC host type the phone number for the SMSC host Process IP Set whether your device accepts browser push messages that web applications send through a WAP gateway IP Hosts Set which WAP gateways your device accepts browser push messages from To accept browser push messages from a specific IP host type the IP address for the WAP gateway Browser troubleshooting No browser is available on my device Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network cannot set up automatic synchronization for bookmarks If encryption for data in the device memory is turned on you cannot set up automatic synchronization for bookmarks Related topics Turn on encryption 117 cannot play a song or video on a web page Your BlackBerry device might not support the size or file format of the song or video file receive a prompt to switch browsers when streaming a song or video If you
101. Manager or Bluetooth technology Security Data Set whether third party applications can access certificates or keys in the key store on your device 285 User Guide Security Security troubleshooting cannot download a certificate If you changed the connection type that your BlackBerry device uses to connect to the LDAP or DSML certificate server try switching to the default connection type cannot unlock my device using my smart card Try performing the following actions e Verify that the correct smart card is inserted in the smart card reader e Verify that the smart card is inserted in the smart card reader correctly e Verify that you typed the smart card password correctly You should have received this password when you received your smart card e Ifyou use a certificate to authenticate your smart card verify that the certificate is not revoked or expired I cannot connect to a Wi Fi network or log in to a VPN using a software token Depending on your BlackBerry device model this feature might not be supported Verify that the time on your BlackBerry device is synchronized with the network time Related topics Get the date and time from the wireless network automatically 140 My device prompts me to make an emergency call when type a password If your BlackBerry device password contains a combination of letters that corresponds to an emergency access number your device might prompt you to make an emergency c
102. Menu key Click Add Network Perform one of the following actions e Toscan for a wireless network to add click Select From Available Networks Click a wireless network Click Select Network e Toscan for a wireless network that is already known to your device click Select From Known Networks Click a wireless network Click Select Network e To add a wireless network click Manual Entry Set the priority for the wireless network Type the MCC and MNC Press the Menu key Click Save Delete a wireless network from the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported WOON AARWN gt On the Home screen or in a folder click the Options icon Click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Delete Press the Menu key Click Save Change the order of preferred wireless networks To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported OMNAAAWN gt S On the Home screen or in a folder click the Options icon Click Mobile Network Press the Menu key Click My Preferred Network List Highlight a wireless network Press the Menu key Click Move Click the new l
103. On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file AWN 114 In the Find field type part or all of a name for a media file Media User Guide Media 5 Press the Menu key 6 Click Properties Memory and media cards About media cards Depending on your BlackBerry device model you can insert a microSD media card into your device to take videos and extend the memory that is available on your device for storing media files such as songs ring tones videos or pictures For more information about inserting a media card into your device see the printed documentation that came with your device Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted Depending on your device model you might not be able to format your device memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format 5 Complete the instructions on the screen View the amount of memory used by media files 1 On the Home screen click the Media icon 2 Press the Menu key 3 Click Memory Use Turn off media card support When you turn off media card support your BlackBerry device cannot access the files on your media card On the Home screen or in a folder click the Options icon Click Memory
104. Press the Enter key Check the stats for a player 1 On the Multiplayer Game Setup screen click a player 2 Click Show Stats Remove a player To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click a player 2 Click Remove Player Word Mole game troubleshooting cannot connect to a multiplayer game Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Ifyou are the game organizer try resending the invitation e Ifyou are a game participant try accepting the invitation again e Ifyou are a game participant verify that the game organizer did not exit the multiplayer game Word Mole game 301 User Guide Word Mole game Some words that submit are not recognized Some less common words might not be in the dictionary on your BlackBerry device Try submitting more commonly used words 302 User Guide Glossary Glossary ADN An abbreviated dialing number ADN is a short telephone number such as 911 or 112 that is used to reach public services APN access point name BCC blind carbon copy BlackBerry enabled device A BlackBerry enabled device is a device with BlackBerry Connect software a device with BlackBerry Built In software or a device that is running the BlackBerry Application Suite BlackBerry enabled devices provide users with access to BlackBerry device applications and BlackBe
105. SIM card contact Copy a contact from your contact list to your SIM card 1 In the contact list click a contact 246 User Guide Du AWN Highlight a phone number Press the Menu key Click Copy to SIM Phone Book Press the Menu key Click Save Change a SIM card contact onon wN In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a SIM card contact vk WN Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported In the contact list press the Menu key Click SIM Phone Book Highlight a contact Press the Menu key Click Delete SIM card If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages your SMS text messages still appear in the messages application Vek wWwnNo On the Home screen or in a folder click the Options icon Click SMS Set the Leave Messages On SIM Card field to Yes Press the Menu key Click Save To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No your SMS text messages are deleted from your SIM card 247 User Guide SIM card About SIM card security You can protect your SIM card with a PIN code to add another level of s
106. Style field to Single messages Delete a message 1 On the Home screen click the Messages icon 2 Highlight a message 3 Press the Menu key 4 Click Delete Delete multiple messages 1 On the Home screen click the Messages icon 2 Perform one of the following actions Messages e To delete a range of messages touch two messages simultaneously and slide your finger up or down to select additional messages Press the Menu key Click Delete Messages e To delete all messages prior to a certain date highlight a date field Press the Menu key Click Delete Prior Click Delete Note Email messages that you delete using the Delete Prior menu item are not deleted from the email application on your computer during email reconciliation 50 User Guide Email messages Email message basics Send an email message HF 2 3 4 5 6 7 Related topics On the Home screen click the Messages icon Press the 8 key Click Compose Email In the To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name or email address Click a contact Type a message Press the 85s key Click Send Search for contacts in your organization s address book 146 Mailing lists 148 Delete the original text from a reply message 1 2 When replying to a message press the Menu key Click Delete Original Text File an email message
107. Tones Download a picture Depending on your wireless service plan this feature might not be supported On the Home screen click the Media icon Click the Pictures icon Click a category Press the Menu key Click Download Images OoRWN gt 120 User Guide Media Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files e To pause an audio or video file press the Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Mute key again e To play the next song press and hold the Volume Up key on the right side of your device e To play the previous song press and hold the Volume Down key on the right side of your device e Ifyou are using a headset to turn on the audio boost feature to amplify the volume for songs ring tones and videos press the Volume Up key until audio boost turns on Camera e To zoom in to a subject before taking a picture press the Volume Up key e To zoom out from a subject before taking a picture press the Volume Down key e To take a picture press the Right Convenience key Media troubleshooting cannot play a media file on a web page Your BlackBerry device might not support the size or file format of the media file cannot open media files Try performing the following actions e Ifyou are trying to open a media file on your BlackBerry device and your
108. UARAN EBY EXCLUDED YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY BY STATE R ANY THIRD PARTY PROD NCLUDING WITHOUT LIMITATION ANY TEES REPRESENTATIONS OR WARRANTIES OF DURABILITY FITNESS FOR A PARTICULAR PURPOSE OR USE MERCHANTABILITY MERCHANTABLE QUALITY NON INFRINGEMENT SATISFACTORY QUALITY ORT FROM A STATUTE OR CUSTOM OR A COURSE OF DEALING OR USAGE OF TRADE OR RELAT OR PERFORMANCE OR NON PERFORMANCE OF ANY SOFTWARE HARDWARE SERVICE O SERVICES REFERENCED HEREIN ARE HER Products and ird Party Products tation does not imply endorsement by RIM of DORSEMENTS TLE ORARISING TED TO THE DOCUMENTATION OR ITS USE UCTS AND OR PROVINCE SOME JURISDICTIONS MAY NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES AND CONDITIONS TO THE EXTENT PERMITTED BY LAW ANY IMPLIED WARRA BE EXCLUDED AS SET OUT ABOVE BUT CAN BE LI ACQUIRED THE DOCUMENTATION OR THE ITEM THAT IS THE SUBJECT OF THE CLAIM NTIES OR CONDITIONS RELATING TO THE DOCUMENTATION TO THE EXTE MITED ARE HEREBY LIMITED TO NINETY 90 DAYS FROM THE DATE YOU FIRST T THEY CANNOT 307 User Guide TOTHE OF DAMAGES RELATED TO OFTHE DAMAGES DAMAGES FOR LOSS OF BUSINESS INFOR OR RECE DOWNT COST OF WHETHE SUCH DAMAGES ECO OR LIABILITY W LIABILITY HE LIMITATIONS EXCLUS DEMAND OR ACTION BY Y OTHER LEGAL THEORY AN OFTHIS AGREEMENT OR O ASSIGNS AGENTS SUPPLI
109. URWN gt On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Key Store Address Injector field to Enabled Press the Menu key Click Save Change the service that your device uses to download certificates Depending on your organization you might not be able to change the service that your BlackBerry device uses to download certificates For more information contact your administrator NOuURWN gt 274 On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Certificate Service field Press the Menu key Click Save User Guide Security Turn off automatic backup and restore of key store data By default items in the key store on your BlackBerry device are backed up or restored when you back up or restore your device data If you do not want to back up your private key to or restore your private key from your computer for security reasons you can turn off automatic backup and restore of key store data NOURWNS On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Allow Key Store Backup Restore field to No Press the Menu key Click Save To turn on automatic backup and restore of key store data change the Allow Key Store Backup Resto
110. Universal Server you might not be able to download the sender s PGP key or your device might download the sender s PGP key from the PGP Universal Server automatically 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Fetch Sender s PGP key Add a PGP key from a message If you use the PGP Universal Server you might not be able to add PGP keys from messages 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Import PGP Key Add a PGP key from an attachment If you use the PGP Universal Server you might not be able to add PGP keys from attachments 1 Ina message click the PGP key attachment 2 Click Retrieve PGP Attachment 3 Click the PGP key 4 Click Import PGP Key 82 User Guide Attachment indicators in PGP protected messages Cal The message includes a PGP key attachment The message includes multiple PGP key attachments The message includes a certificate server attachment Add connection information for a certificate server from a message 1 In a message highlight the certificate server indicator 2 Press the Menu key 3 Click Import Server View the PGP key used to sign or encrypt a message 1 In a message highlight the encryption status indicator or a digital signature indicator 2 Press the Menu key 3 Click Display Sender s PGP Key or Display
111. WN vCard contact attachments About vCard contact attachments vCard contact attachments vcf files contain information for a specific contact When you add a vCard contact attachment to an email message recipients of your email message can view your contact information or add it to the contact list on their BlackBerry device When you open an email message that contains a vCard contact attachment a book icon appears at the end of the message with the name of the attached contact Open a vCard contact attachment 1 In a message highlight a vCard contact attachment 2 Press the Menu key 3 Click View Attachment Add a contact to your contact list from a vCard contact attachment 1 InavCard contact attachment press the Menu key 2 Click Add to Contacts or Update Contact 99 User Guide Files and attachments Attachment troubleshooting A skipped content bar appears in a document More content is available for you to download to your BlackBerry device 1 To download the content click the skipped content bar 2 Click More A message or attachment does not appear or is truncated Try performing the following actions e Wait for a short period of time Your BlackBerry device receives long messages and attachments in sections e If More available appears at the end of the message or attachment press the Menu key Click More or More All e Ifyou are downloading an attachment cancel the download and wait for a
112. Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message 1 On the Home screen or in a folder click the Options icon Click Security Options Click S MIME or PGP Change the Default Encoding field Press the Menu key Click Save DoORWN About message classifications lf your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry Enterprise Server applies a minimum set of security actions to each message that you compose forward or reply to based on the classification that you assign to the message Your administrator specifies the message classifications that you can use If you receive a message that uses message Classifications you can view the abbreviation for the classification in the subject line of the message and the full description for the classification in the body of the message You can also view the abbreviation and full description for the classification for a sent message in the sent items folder Change the default message classification To perform this task your
113. a contact e lf your device is connected to a CDMA network you can type an email address 5 Type a message 6 Press the 8 key 7 Click Send Related topics Mailing lists 148 Delete the history from an SMS text message 1 When replying to an SMS text message press the Menu key 2 Click Remove History Options for SMS text messages Turn off AutoText for SMS text messages On the Home screen or in a folder click the Options icon Click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save nawy View more of the history in SMS text messages On the Home screen or in a folder click the Options icon Click SMS Set the Number of Previous Items field Press the Menu key Click Save ORwWN gt Store SMS text messages on your SIM card Depending on your wireless service provider and wireless network this feature might not be supported Messages 63 User Guide Messages If your BlackBerry device uses a SIM card and you set your SIM card to store SMS text messages your SMS text messages still appear in the messages application On the Home screen or in a folder click the Options icon Click SMS Set the Leave Messages On SIM Card field to Yes Press the Menu key Click Save Oe wWnN gt To stop storing SMS text messages on your SIM card set the Leave Messages On SIM Card field to No If you set this field to No your SMS text messages are deleted from your SIM c
114. administrator On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click VPN Highlight a VPN profile Press the Menu key Click Edit Set the Token serial number field Press the Menu key Click Save WO ONAAKRWN gt 281 User Guide Security About security self tests Security self tests are designed to verify that security software is implemented correctly on your BlackBerry device The tests should run automatically when your device restarts Verify security software On the Home screen or in a folder click the Options icon Click Security Options Click Information Press the Menu key Click Verify Security Software ORwWN gt Third party application control About permissions for third party applications You can set permissions that control how third party applications on your BlackBerry device interact with the other applications on your device For example you can control whether third party applications can access data or the Internet make calls or use Bluetooth connections If you have added third party applications to your device your device is designed to prevent these applications from sending or receiving data without your knowledge Before a third party application sends or receives data a dialog box prompts you to accept or deny the connection request For a selected application you can turn off this prompt for
115. ages icon Press the Menu key Click Options Click General Options Set the Keep Messages field Press the Menu key Click Save NOUARAWNS Use color to differentiate work messages from other messages To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server On the Home screen or in a folder click the Options icon Click Security Options Click General Settings In the Message Outline Colours section perform any of the following actions e To setan outline color for email messages that are sent to your device through a BlackBerry Enterprise Server change the Enterprise Messages field e To set an outline color for messages that are not sent to your device through a BlackBerry Enterprise Server change the Other Messages field 5 Press the Menu key 6 Click Save AWN gt Note PIN messages might use the outline color that you have set for work email messages For more information contact your administrator Change how a message list displays messages 1 On the Home screen click the Messages icon 70 User Guide Messages Press the Menu key Click Options Click General Options Perform any of the following actions e To view more of the subject line change the Display Message Header On field to 2 lines e To change the order of the subject line and sender change the Display Order field To change how messages are separated cha
116. all when you type your device password To continue typing your device password press the Escape key 286 User Guide Service books and diagnostic reports Service books and diagnostic reports Service books About service books Service books determine which services are available on your BlackBerry device Your wireless service provider or administrator can send service books to your device over the wireless network If your device is associated with an email account that uses a BlackBerry Enterprise Server you can also receive service books on your device by connecting your device to the BlackBerry Desktop Manager Accept a service book On the Home screen or in a folder click the Options icon Click Advanced Options Click Service Book Highlight the new service book Press the Menu key Click Accept Du ARWNS Delete a service book On the Home screen or in a folder click the Options icon Click Advanced Options Click Service Book Highlight a service book Press the Menu key Click Delete DuURWN gt To restore a service book press the Menu key Click Undelete 287 User Guide Service books and diagnostic reports Diagnostic reports About diagnostic reports Diagnostic reports provide wireless configuration and connection information for your BlackBerry device If you cannot connect to the wireless network or access services such as email messaging your wireless service provider or admini
117. and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Allow FIPS Algorithms Only Specify whether your browser accepts and sends data that is encrypted using only FIPS approved algorithms Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Prompt for Domain Name Specify whether a prompt appears when your browser tries to connect to a content server and the domain name on the authentication certificate for the content server does not match the web address that the browser is trying to connect to 136 User Guide Browser Prompt for Certificate Specify whether a prompt appears when your browser tries to connect to a content server You might want a prompt to appear if your device has more than one certificate that you use to authenticate with content servers Prompt if Client Cert Not Found Specify whether a prompt appears when your browser tries to connect to a content server but your device does not have a certificate that can be used to authenticate with the content server Default Client Cert Specify the certificate that your browser uses to authenticate with content servers WTLS options Encryption Strength Specify whether your browser only accepts and sends data that is encrypted using 128 bit encryption To accept and sen
118. appear Themes might be preloaded on your device or you might be able to download themes that are in cod file format Switch themes From the Home screen press the Menu key Click Options Click Theme Options Click a theme To change the layout of the theme in the Set Home Screen Layout section click an option Click Save DaN Delete a theme You can only delete themes that you have downloaded to your BlackBerry device On the Home screen or in a folder click the Options icon Click Theme Highlight a theme Press the Menu key Click Delete ORWNS Download a theme Depending on your wireless service provider this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Theme 192 User Guide Display and keyboard 3 Press the Menu key 4 Click Download Themes Display troubleshooting My device screen turns off When you do not use your BlackBerry device for a period of time the screen turns off to conserve battery power To turn on the screen click the screen or press a key My display changed Depending on your theme display options such as icons fonts and your Home screen background might change when you switch themes Related topics Change the display font 189 Use a picture as the Home screen background 188 No application opens when I press a Convenience key Try performing the following actions e Verify that you have not deleted the a
119. appears you can only call emergency numbers f the X indicator appears you are in an area of no wireless coverage f your device includes Wi Fi support a dimmed Wi Fi logo with a network name displayed at the top of the screen indicates that your device is connected to a Wi Fi network but does not have access to BlackBerry services such as email messaging and internet browsing over the Wi Fi connection Related topics About emergency calls 23 239 User Guide Wireless network coverage Connect to a GSM or UMTS network If your BlackBerry device normally connects to a CDMA network and your device supports international roaming you might need to get a SIM card that is set up for international roaming from your wireless service provider 1 Insert a SIM card into your device For more information about inserting a SIM card see the printed documentation that came with your device 2 Inthe dialog box that appears click Yes Set the wireless networks to use for roaming Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Perform one of the following actions To connect to CDMA networks only set the Network Technology field to 1XEV e To connect to either a GSM or CDMA network set the Network Technology field to Global To connect to GSM networks only set the Network Technolo
120. apter accessory that Research In Motion has approved for use with your BlackBerry device visit www shopblackberry com Turn on TTY support Du ARWNS 7 From the Home screen press the Send key Press the Menu key Click Options Click TTY Change the TTY Mode field to Yes Press the Menu key Click Save ATTY indicator appears in the device status section of the screen To turn off TTY support change the TTY Mode field to No Hearing aid mode Depending on your device model this feature might not be supported 292 User Guide Accessibility options About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils Turn on hearing aid mode From the Home screen press the Send key Press the Menu key Click Options Click Hearing Aid Mode Change the Mode Enabled field to Telecoil Press the Menu key Click Save NOURWN gt The H T telecoil indicator appears at the top of the Home screen Voice dialing Make a call using a voice command To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands In the voice dialing app
121. ard Request delivery notification for all SMS text messages Depending on your wireless service provider this option might not appear On the Home screen or in a folder click the Options icon Click SMS Set the Delivery Reports field to On Press the Menu key Click Save ORWNS Set how long your service center attempts to send SMS text messages If you send an SMS text message and it cannot be delivered immediately your service center tries to send the SMS text message for the amount of time set in the Validity Period field Depending on your wireless service provider this option might not appear On the Home screen or in a folder click the Options icon Click SMS Set the Validity Period field Press the Menu key Click Save ORwWN gt Set a wireless network type for sending SMS text messages Depending on your wireless service provider and wireless network this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click SMS 3 Perform one of the following actions e To use only one network type to send SMS text messages set the Network to Send Over field to Circuit Switched or Packet Switched e To use either network type to send SMS text messages which might be beneficial when roaming set the Network to Send Over field to Circuit Switched Preferred or Packet Switched Preferred 4 Press the Menu key 5 Click Save 64 User Guide Messages Cell broadcasting About
122. ate key pairs e PGP public keys that you download from an LDAP certificate server e PGP public keys that you import from the device memory or a media card e PGP public keys that you add from a message Change the key store password On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Press the Menu key Click Change Password AuRWN gt Synchronize the key store password with the device password If you synchronize the key store password with the device password when you change the device password the key store password changes to match it automatically 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 273 User Guide Security SO a Click Key Stores Change the Synchronize Key Store Password to Device Password field to Yes Press the Menu key Click Save Change when your device deletes the key store password NOURWNS On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Private Key Password Timeout field Press the Menu key Click Save To access private keys after your BlackBerry device deletes the key store password you must type your key store password Add contacts to your contact list automatically when you add items to the key store NO
123. ated under one or more of the following United States Patents and or their counterparts in other nations User Guide 4 901 307 5 490 165 5 056 109 5 504 773 5 506 865 5 109 390 5 511 073 5 228 054 5 267 261 5 944 196 5 267 262 5 568 483 5 600 754 5 414 796 5 657 420 5 416 797 5 710 784 5 778 338 Copyright c 1999 2006 The Board of Trustees of the University of Illinois All Rights Reserved perf performance test Mark Gates Ajay Tirumala Jim Ferguson Jon Dugan Feng Qin Kevin Gibbs John Estabrook ational Laboratory for Applied Network Research ational Center for Supercomputing Applications University of Illinois at Urbana Champaign http www ncsa uiuc edu Legal notice 5 101 501 553539 5 337 338 5 659 569 Permission is hereby granted free of charge to any person obtaining a copy of this software Iperf and associated documentation files the Software to deal in the Software without restriction including without limitation the rights to use copy modify merge publish distribute sublicense and or sell copies of the Software and to permit persons to whom the Software is furnished to do so subject to the following conditions e Redistributions of source code must retain the above copyright notice this list of conditions and the following disclaimers e Redistributions in binary form must reproduce the above copyright notice this list of conditions and the following disclaimers in the documentation
124. ation select the All Calls option ORWN gt 72 User Guide Messages e To hide call logs in the messages application select the None option Block incoming messages If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might not be able to block or unblock PIN messages from contacts within your organization from contacts outside of your organization or both For more information contact your administrator 1 On the Home screen or in a folder click the Options icon Click Security Options Click Firewall Select the check box beside one or more message types Press the Menu key Click Save DUAN Note Even though you do not receive blocked messages on your device blocked messages might contribute to data usage in your wireless service plan You can stop email messages from being forwarded to your device without contributing to data usage by turning off email message forwarding or by using email message filters Allow messages from contacts in your contact list or allowed sender list On the Home screen or in a folder click the Options icon Click Security Options Click Firewall Select the Contacts check box or the Specific address check box Press the Menu key Click Save DuUAWNS Add a contact to your allowed sender list To perform this task you must set the security firewall to allow messages from specific addresses This setting allows you to re
125. azctedsnsacesdencsbsaazasctobadsnacastsascnvesg6sosast hcassa ds 84ansacdtudgcnebsstnsbtesaasdechuabvad A RSi anni Map basics Navigation Maps bookmarks Map OPONIS eaaa e A a e E E EEE EEE Maps trou DIESMOOEN isesi a E Aa des a a eed eae one cee Biar SY Nee Nc cere capes coset dete eens ster se seces T AA E E camo dees eves acim na wes E E cece pated ee brome ss Contacts Groups EGE TSAI ONS AS EIEEE EEEE E E ERETTE AN A EEEE EAA DANSE OEN PAGAN oT I n nE AEEA EEEE E EBEE EA EEE OEE OAE OAE EESE EOE EEA OA O E AOPA Gace Sees a see al A A E SR E ad ICS Ti A eee About multitasking Keep an application running and switch to another application Keep an application running and return to the HOME SCreOM ssscsssecssseessssesecssecesssesesnsesssnscessuecesnseessnsecesuscesnnscessesessnscessnsccssusessnsesesnsesesnecesanesesnuesesneeeeaneseeneeeesnees Close an application so that it is not running Abouradding applications teiras aa rE eea E EEES Add update or return to the previous version of an application using the application center Add eh NA PPUNG ATA OIA ce 5c scree haat e E E E E E E RES View properties for an application Delete a third party application Receive a device password prompt before you add an applicatiOn ecssescsssecsssescsseessssescsssesssnsccsssesesnscesssceesnsssssueessnssessueeesnsecsnsceesnssessacessnsceesueessnsseeneeeesneseeneeeesness View the size
126. bility for any typographical technical or ot confidential information and or trade secrets this documentation may describe some aspects of RIM technology in general reserves the right to periodically change information that is contained in this documentation however RIM ma any such changes updates enhance her inaccuracies errors or omissions in this documentation In order to protect RIM proprietary and ized terms RIM es no commitment to provide ents or other additions to this documentation to you in a timely manner or at all This documentation might contain references to third party sources of information hardware or software products or services including components and content such as con Services RIM does not control and ent protected by copyright and or third party web sites collectively the Third Party is not responsible for any Third Party Products and Services including without limitation the content accuracy copyright compliance compatibility performance trustworthiness legality decency links or any other aspect of Th and Services The inclusion of a reference to Third Party Products and Services in this documen the Third Party Products and Services or the third party in any way EXCEPT TO THE EXTENT SPECIFICALLY PROHIBITED BY APPLICABLE LAW IN YOUR JURISDICTION ALL CONDITIONS E GUARANTEES REPRESENTATIONS OR WARRANTIES OF ANY KIND EXPRESS OR IMPLIED CONDITIONS ENDORSEMENTS G
127. box appears that allows you to resize the picture 1 In the dialog box that appears after you attach the picture perform any of the following actions e Select a new size e Ifyou are going to attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box 2 Click OK Email message filters About email message filters You can create email message filters to specify which email messages are forwarded to your BlackBerry device and which remain in the email application on your computer Email message filters are applied to email messages based on the order in which they appear in your list of email message filters If you create multiple email message filters that could apply to the same email message you must decide which one should be applied first by placing that filter higher in the list Create an email message filter To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information On the Home screen click the Messages icon Press the Menu key Click Options Click Email Filters Press the Menu key OoaRWN gt 53 User Guide il message filter 6 Click New 7 Type a name for the ema 8 Set the email
128. ce provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number f your SIM card supports more than one phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you receive calls to your active phone number only and any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail f your wireless service provider has set up your device to support more than one phone number you can make calls and receive calls using your active phone number only Any calls that you receive to your other phone numbers receive a busy signal or are sent to voice mail f your wireless service provider has provided you with a phone number and your organization has provided you with a BlackBerry MVS Client phone number you can make calls using your active phone number only but you receive calls to all phone numbers If you are already on a call you can receive calls to all phone numbers f your wireless service plan supports SMS text messaging and MMS messaging the first phone number that appears in the drop down list at the top of the screen in the phone application is the phone number that you use to send and receive SMS text messages and MMS messages You can change call waiting call forwarding and voice mail options for each phone number associated with you
129. ceive messages from contacts in your allowed sender list On the Home screen or in a folder click the Options icon Click Security Options Click Firewall Press the Menu key Click Configure Exceptions Press the Menu key Click one of the following menu items e Add Email Address e Add Phone Number e Add PIN 8 Type the contact information NOURWN gt 73 User Guide Messages 9 Press the Enter key 10 Press the Menu key 1 Click Save Reset a blocked message counter On the Home screen or in a folder click the Options icon Click Security Options Click Firewall Highlight a message type Press the Menu key Click Reset Count or Reset All Counts DU AWNS S MIME protected messages S MIME protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a message your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an
130. ceiving IBM Lotus Notes native encrypted messages you might be prompted to type your IBM Lotus Notes ID password Prerequisites IBM Lotus Notes native encryption e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server for IBM Lotus Domino e Your computer must be running IBM Lotus Notes version 7 0 or later with an email account on an IBM Lotus Domino server version 7 0 or later e You must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Manager Encrypt a message using IBM Lotus Notes native encryption 1 When composing forwarding or replying to a message change the Encoding field to Lotus Notes Encryption 2 Ifyou are prompted type your IBM Lotus Notes ID password PGP protected messages PGP protected message basics About signing and encrypting messages You can digitally sign or encrypt messages to add another level of security to email messages and PIN messages that you send from your BlackBerry device Digital signatures are designed to help recipients verify the authenticity and integrity of messages that you send When you digitally sign a message using your private key recipients use your public key to verify that the message is from you and that the message has not been changed Encryption is designed to keep messages confidential When you encrypt a mes
131. cell broadcasting Cell broadcasting is designed to enable wireless service providers to use SMS text messaging to send information to all BlackBerry devices in a specific geographical area simultaneously You can receive cell broadcast messages that contain a specific type of information by subscribing to a cell broadcast channel that provides that type of information Different cell broadcast channels send different cell broadcast messages For example one cell broadcast channel might send regular weather forecasts while another might send traffic reports Turn on cell broadcasting To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card with a cell broadcast channel or provide you with the ID for a cell broadcast channel Depending on your wireless service provider and the wireless network that your device is connected to this feature might not be supported On the Home screen or in a folder click the Options icon Click Advanced Options Click Cell Broadcast Settings Change the Cell Broadcasting Service field to On Perform one of the following actions e Ifa cell broadcast channel appears on the screen select the check box beside the channel e Ifa cell broadcast channel does not appear on the screen highlight the Empty field Press the Menu key Click Add Channel Type the channel ID and a nickname Click OK 6 Select the check box beside a language 7
132. cessary change the Message Services field Change the Confirm External Image Download field to No Press the Menu key Click Save ONDIN Hide filed email messages On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Hide Filed Messages field to Yes Press the Menu key Click Save NOURWN gt Receive only the first section of long email messages On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Auto More field to No Press the Menu key Click Save NOUAWNS To download more of an email message press the Menu key Click More or More All Change the email address that you use to send messages or meeting invitations On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Services Change the Messaging CMIME field or the Calendar CICAL field Press the Menu key Click Save AuRWNS 60 User Guide Messages Stop displaying recent contacts in email address fields By default when you type the first few characters of a contact name or an email address in a To Cc or Bcc field your BlackBerry displays the email addresses of recent contacts who are not in your contact list On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Show Recent Contacts When Composing Email
133. ck or Forward Refresh a web page 1 Ona web page press the Menu key 2 Click Refresh Save a web page to a message list A saved web page displays content that was current at the time that you saved the web page 1 Ona web page press the Menu key 2 Click Save Page 3 Click OK Stop loading a web page 1 When a web page is loading press the Menu key 2 Click Stop Search for text in a message in an attachment or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next View a list of web pages you visited recently Depending on the browser configuration that you used to visit a web page or add a bookmark when you click the web page in the browser history or bookmark list the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser configuration Extra fees might apply for using a different browser For more information about the fees associated with each of the browsers that are available on your BlackBerry device contact your wireless service provider 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click History 125 User Guide Ret
134. con To start recording click the record icon To pause recording click the pause icon AWN Note The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics Play a media file 101 Play a media file 101 Take a picture 13 Turn on video lighting In low lighting conditions the video light can improve the quality of videos that you record On the Home screen click the Media icon Click the Video Camera icon Press the Menu key Click Options Change the Video Light field to On Press the Menu key Click Save NOuURWN gt 107 User Guide Apply a color effect to videos You can apply a sepia or black and white color effect to videos that you record NOURWN gt On the Home screen click the Media icon Click the Video Camera icon Press the Menu key Click Options Change the Color Effect field Press the Menu key Click Save Change the video size and format The larger the video the more memory the video requires NOuURWN gt On the Home screen click the Media icon Click the Video Camera icon Press the Menu key Click Options Change the Video Format field Press the Menu key Click Save Related topics View properties for a media file 114 Change the location for storing videos NOORWNS On the Home screen click the Media icon Click the Video Camera icon Press the Menu key
135. connected to the wireless network e Verify that your wireless service plan includes phone or voice services e Ifyou cannot make calls and fixed dialing is turned on verify that the phone number for your contact appears in your fixed dialing list or turn off fixed dialing e Ifyou have traveled to another country and you have not changed your smart dialing options dial the full phone number including the country code and area code for your contact e Ifyou are not receiving calls verify that call blocking and call forwarding are turned off e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e Ifyou have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related topics Fixed dialing 33 Call blocking 32 Call forwarding 30 Switch the active phone number 37 cannot set up an email address Try performing the following actions e Onthe Home screen or ina folder click the Setup Wizard icon On the email setup screen verify that you have typed all the email address information correctly To view the password that you typed select the Show Password check box e Verify that the email address is associated with a supported email account for example a POP3 email account or an IMAP e
136. contact from your contact list to YOUr SIM Card ssssssscssssessesssseecesssnesssssuecssssseceessnmecesssecsssnesecessnmseesssnecessnseceessnmscessueeecsssuessesssneteessneecessnnesessaneeeessnnesees 246 Change a SIM card contact 247 Delete a SIM card contact 247 Store SMS text messages ON yOUr SIM Card s secescsnsecscnesscnsesscucsscnsscssuesecnsessouesesnsessouesssnsessosesssnsescnsesssnssssasesssaseseasessnnscesnsessenecssasesseneceensesenseessasessoseseaneessasesssneesosessss 247 About SIMicard secin ssc essaesce2 cncedusetcara scetshcysncasteaedanch chit chodevedateiebstceae sts vance A Ea afadchay e a tapebacte les nish aati A 248 Protect your SIM cate withia PIN COJ Siinain inina Narai SOSEN cody SNI E AIAS RE S SESE E TSE ESE SEERE 248 Change the SIM card PIN code 248 Change the display name for a phone number 248 Security 249 Security basics 249 Password KGS DOU cc ccs tend acsearle estes esses Gag asl teal asic eae ines cet end ne adhoc deg sce ede nce E sedis eed ceva de eect LEIA Os 00 beter eres ererty etteereeeeeeser treet reeeeerereceerereresterererevertrt errieet E rerererter Prerereeterprereyerreeetertrerertet ete tretneetet a rterie eereer treet erect trerirrerectee ttre tier rseegree Memory cleaning Certificates PGP keys MSHI ALESSI VETS azera n R E R E Ri Key stores Smart cards SoftWare TOKEN Siarra ena EAEE E E A EE RE O SE E N S N VPN settings About security self tests Verify security s
137. cryption for data in the device memory turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your device On the Home screen or in a folder click the Options icon Click Security Options Click Encryption Change the Two Factor Protection field to Enabled Press the Menu key Click Save AuRWNS About encryption keys If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server or BlackBerry Desktop Redirector your device is designed to use an encryption key to protect data as it travels between the BlackBerry Enterprise Server or BlackBerry Desktop Redirector and your device You should generate a new encryption key every 2 weeks Generate an encryption key To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If your device is associated with an email account that uses a BlackBerry Enterprise Server that does not support this feature you can generate an encryption key using the BlackBerry Desktop Manager if it includes the email settings tool For more information see the online help that is available in the BlackBerry Desktop Manager 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Cl
138. ctions e To send read notification when a sender requests it change the Send Read Receipts field e To request delivery or read notification when you send email messages change the Confirm Delivery and Confirm Read fields Press the Menu key Click Save View email messages in plain text format ONDUN On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Enable HTML Email field to No Press the Menu key Click Save Stop loading pictures in HTML email messages By default your BlackBerry device automatically downloads and displays inline pictures that are embedded in HTML email messages ONAMARWNS On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Download Images Automatically field to No Press the Menu key Click Save To view pictures in an HTML email message press the Menu key Click Get Images 59 User Guide Messages Turn off the prompt that appears before downloading external pictures in HTML email messages Some HTML email messages contain links to external pictures on the internet By default your BlackBerry device prompts you before downloading external pictures 1 On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If ne
139. d For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 41 User Guide Voice commands Voice commands Perform an action using a voice command 1 On the Home screen or in a folder click the Voice Dialing icon 2 After the beep say a voice command Available voice commands Call lt contact name or phone number gt Say this voice command to make a call To perform this task with a Bluetooth enabled device such as a handsfree car kit or wireless headset the paired Bluetooth enabled device must support this feature and you must turn on Bluetooth technology You cannot make calls to emergency numbers using voice commands Call lt contact name gt lt phone number type gt Say this voice command to call a specific phone number for a contact that is in your contact list For example if the contact has a work phone number and a mobile phone number you can say Call lt contact name gt work to call the work phone number Call extension lt extension number gt Say this voice command to dial an extension To perform this task you must set options for dialing extensions You can dial extensions only within your company Check my phone number If you have multiple phone numbers associated with your BlackBerry device say this voice command to check your active pho
140. d Mole game The object of the Word Mole game is to form words using the letters in the garden If you form a word using letters that are directly above below or beside each other in the garden you receive new letters which you can use to form new words Otherwise holes appear in the garden making it harder to form new words You can replace a hole with a new letter by forming a word that uses a letter that is beside the hole In a single player game you complete a level by submitting enough words to reach the required point goal before the time expires In a practice game you have unlimited time to play a game Ina multiplayer game you compete against other players to win awards for achievements such as submitting the longest word or receiving the least number of holes Form a word 1 Click each letter in the word 2 Perform any of the following actions e To submit your word click the word at the top of the screen e To deselect a letter click the letter again e To deselect all the letters press the Escape key Word Mole game scoring Word length Form longer words to gain more points and vegetable bonus letters Letter usage Use less common letters to gain more points Speed Complete the level as quickly as possible to gain more points Water bonus letters Use water bonus letters in a word to fill the watering can Watering can Fill the watering can to grow vegetable bonus letters Vegetable bonus letters
141. d only data that is encrypted using 128 bit encryption change this field to Strong Only To accept and send data that is encrypted using 128 bit encryption or 56 bit encryption change this field to Allow Weak Prompt for Server Trust Specify whether a prompt appears when your browser tries to connect to an untrusted content server that your device does not have an authentication certificate for Add a trusted content server You can add content servers to your list of trusted content servers to accelerate the authentication process when you are authenticating with a content server 1 On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click TLS Press the Menu key Click Add Host Perform one of the following actions e Ifthe TLS Default field is set to Proxy in the Host Name field type the web address for the content server e Ifthe TLS Default field is set to Handheld in the Host Name field type the web address for the content server Set the Certificate field to the client certificate that you want to use to authenticate with the content server 8 Click OK 9 Press the Menu key 10 Click Save NOuUaRWN 137 User Guide Browser Browser push About browser push Browser push is designed to push information from a web application to your BlackBerry device as the information becomes available For example you can use browser push to receive upda
142. d to All Entries Restrict outgoing calls On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Set the Allow outgoing calls field to Never or If Unlocked Press the Menu key Click Save NOUAWNS Make your BlackBerry device discoverable If you make your BlackBerry device discoverable other Bluetooth enabled devices can detect your device On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Set the Discoverable field to 2 Minutes Press the Menu key Click Save NOUAWNS After two minutes the Discoverable field switches to No automatically Change the pairing name for your BlackBerry device 1 On the Home screen click the Manage Connections icon 208 User Guide NDAN Click Bluetooth Options Press the Menu key Click Options In the Device Name field type a name for your BlackBerry device Press the Menu key Click Save Turn off Bluetooth connection notification To turn on Bluetooth connection notification again change the LED Connection Indicator field to On NOUAWNS On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save Turn off the prompt that appears when connecting or pairing ON AM RWNS On the H
143. d topics Add a pause or a wait to a phone number 146 Available voice commands 42 Answer a call Press the Send key To end a call press the End key Related topics Change your ring tone 12 Answer a second call Depending on your wireless service provider and wireless network this feature might not be supported 1 During a call press the Menu key 2 Perform one of the following actions 20 User Guide Phone e To answer the incoming call and place the current call on hold click Answer Hold Current To answer the incoming call and end the current call click Answer Drop Current To return to the first call press the Menu key Click Swap or Flash Change your ring tone 1 On the Home screen click the Sounds icon 2 Click Set Ring Tones Alerts 3 Click the application or item that you want to change 4 Perform one of the following actions e To use a preloaded ring tone in the Ring Tone field click a ring tone e Tousearing tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Mute a call During a call press the Mute key on the top of your device To turn off mute press the Mute key again Place a call on hold If your BlackBerry device is connected to a CDMA network you cannot place a call on hold 1 During a call press the Menu key 2 Click Hold To resume a call press th
144. de you with information such as driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology Get your GPS location Depending on your wireless service provider and wireless network this feature might not be supported To perform this task you must pair your BlackBerry device with a Bluetooth enabled GPS receiver if your device does not have an internal GPS receiver On the Home screen or in a folder click the Options icon Click Advanced Options Click GPS Press the Menu key Click Refresh GPS VRWN gt The longitude and latitude coordinates for your current location appear Turn off location aiding Depending on your wireless service provider and wireless network this feature might not be supported By default location aiding is turned on to improve the performance of GPS tech
145. der To change the folder icon click the Icon field Slide your finger left or right to view the folder icons Click a folder icon Click Add ORwWN gt Change an application folder You can only rename application folders that you create On the Home screen highlight an application folder Press the Menu key Click Edit Folder Change the folder information Click Save ORWN gt Move an application icon 1 Inthe Home screen or in an application folder highlight an application icon Press the Menu key 3 Perform one of the following actions e To move the application icon to a different location on the Home screen click Move Click the new location e To move the application icon into an application folder click Move to folder Click an application folder e To move the application icon out of an application folder click Move to folder Click Home or an application folder Hide an application icon Depending on your theme you might not be able to hide some application icons 1 On the Home screen highlight an application icon 2 Press the Menu key 3 Click Hide To view a hidden application press the Menu key Click Show All 190 User Guide Delete an application folder 1 On the Home screen highlight an application folder 2 Press the Menu key 3 Click Delete Set the number of icons that appear on the Home screen On the Home screen click the Options icon Click Advanced Options Click Acces
146. device stores email messages and calendar entries Stop forwarding email messages to your device when your device is connected to your computer Receive only the first section of long email messages Store media files on a media card Reduce the maximum amount of device memory available for media files Depending on your device model this option might not be available If you changed the picture quality for pictures that you take change the picture quality setting to normal Reduce the picture quality in the browser Related topics View the amount of available memory 244 Set how long your device stores messages 70 Change how long your device stores calendar entries 160 Receive only the first section of long email messages 60 The application memory on my device is low When the application memory available on your BlackBerry device is low your device displays a dialog box that lists applications and languages that you do not use frequently You can delete applications and languages in this list Consider the following guidelines Verify that you have deleted old email messages and MMS messages especially messages with attachments Verify that you have deleted contacts that are already in your organization s address book Verify that you have deleted media files from the device memory If you recently updated your BlackBerry Device Software over the wireless network verify that you have deleted the previous version of the B
147. di vcf vCard ics iCalendar avi mpg or mov files in MMS messages If you have more than one phone number associated with your BlackBerry device your device sends MMS messages using the first phone number that appears in the drop down list beside the My Number field at the top of the screen in the phone application Send an MMS message Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose MMS 4 Perform one of the following actions e Ifthe contact is not in your contact list click Use Once Click Email or Phone Type an email address or an MMS phone number Press the Enter key e Ifthe contact is in your contact list click a contact Click an email address or phone number 5 Type a message 6 Press the key 7 Click Send Related topics Mailing lists 148 66 User Guide View the size of an MMS message before sending it 69 Create a slide show in an MMS message 1 2 When composing an MMS message press the Menu key Click one of the following menu items e Attach Picture e Attach Audio e Attach Video e Attach Voice Note Click a media file To add another media file repeat steps 1 to 3 To customize the slide show perform any of the following actions e To add text to a slide highlight the empty field below the attachment Type text e To change how long a slide appears change th
148. ditions the camera might compensate for the lack of exposure by using a slower shutter speed If you move the camera before the shutter clicks the picture might be blurry If the camera is using a slower shutter speed an exclamation point indicator appears at the bottom of the screen 122 User Guide Media Depending on your BlackBerry device model you might be able to decrease the blurriness in pictures that is caused by slight movements of the camera by turning on image stabilization in the camera options Some features are not available on my device The availability of certain features on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 123 User Guide Browser Browser Browser basics Browsing web pages Visit a web page Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with
149. e All Highlight the folder that you want to save the file or attachment in Press the Menu key Click Select Here NOUARWN Stop downloading an attachment 1 In a message highlight an attachment that you are downloading 2 Press the Menu key 3 Click Cancel Download 119 User Guide Media Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device On the Home screen click the Media icon Click a media type Press the Menu key Click Receive Using Bluetooth Send a media file from the paired Bluetooth enabled device If necessary click Yes Click Save NOURWNS Send a media file To perform this task with a paired Bluetooth enabled device you must turn on Bluetooth technology You can only send media files that you added On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file Press the Menu key Perform one of the following actions e To send a picture file click Send or Share Click a message type e To send an audio or video file click the send option for a message type DaN Download a ring tone Depending on your wireless service plan this feature might not be supported 1 On the Home screen click the Media icon 2 Click the Ring Tones icon 3 Press the Menu key 4 Click Download Ring
150. e Menu key Click Resume Turn on the speakerphone 1 During a call press the Menu key 2 Click Activate Speakerphone Do not hold the BlackBerry device near your ear while you use the speakerphone Hearing damage can occur For more information see the Safety and Product Information booklet for your device To turn off the speakerphone press the Menu key Click Activate Handset Related topics Bluetooth technology 204 21 User Guide Phone Dial an extension 1 When typing a phone number press the Menu key 2 Click Add Pause 3 Type the extension number Switch applications during a call 1 During a call press the Menu key 2 Click Home Screen Note If you switch to a different application and you want to end the call press the End key Make a call when your device is locked To perform this task you must turn on dialing from the Lock screen 1 Press the Power key or Power Lock key on the top left of your BlackBerry device Click Place Call 3 Perform one of the following actions e Type a phone number e Click the contacts icon Type part of a contact name Click a contact or phone number 4 Press the Send key To end the call press the End key Related topics Turn on dialing from the Lock screen 38 About using a headset You can purchase an optional headset to use with your BlackBerry device If you use a headset you can use a headset button to answer or end a call or to turn on or
151. e Slide Duration field To move an item ona slide click the item Click Move Field Click the new location Related topics Attach a media file to an MMS message 67 Resize a picture before you send it as an attachment When you attach a jpg or png picture file to an email message or MMS message a dialog box appears that allows you to resize the picture 1 2 In the dialog box that appears after you attach the picture perform any of the following actions e Select a new size Messages e Ifyou are going to attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box Click OK MMS message attachments Attach a media file to an MMS message 1 2 When composing an MMS message press the Menu key Click one of the following menu items e Attach Picture e Attach Audio e Attach Video e Attach Voice Note Click a media file Attach a contact or appointment to an MMS message ik When composing an MMS message press the Menu key 67 User Guide 2 Perform one of the following actions e To attach a contact click Attach Contact Highlight a contact e To attach an appointment click Attach Appointment Highlight an appointment 3 Press the Menu key 4 Click Continue Add an appointment to your calendar from an MMS message In an MMS message highlight an iCalendar attachment Press the Menu key Click View Appointment Press the M
152. e able to change how often a certificate authority profile checks the status of its certificate If the certificate is scheduled to expire soon you can re enroll with the certificate authority profile to receive an updated certificate On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificate Authority Profile Change the Certificate Status Check Interval field Press the Menu key Click Save NOURWN gt PGP keys PGP key basics Download a PGP key from an LDAP certificate server If you use the PGP Universal Server you might not be able to download PGP keys from an LDAP certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click PGP keys 5 Press the Menu key 6 Click Fetch PGP Keys 7 Specify the search criteria 8 Press the Menu key 9 Click Search 10 Click a PGP key 11 Click Add PGP Key to Key Store Download a personal PGP key from the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security Options Click PGP Press the Menu key Click Download Keys nawy 265 User Guide Security Download an updated PGP key from an LDAP certificate server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP keys
153. e andattachment DASIGS 2 sSisscessanacztacascavosasaseasvachstessdososssaaseesdeassncensasdectasadasseasnasag sevazasocessasgonasdtatenossasdetboasaepeanazas esaiorzegtisavestsaatasennassuspeasdeisevssassaceossaainssnangastatuasteiecals 92 Managing files and attachments ssscsessssssscnssssnsecssnsessnsesssnssssnseessussscnsesssuesssnssessuesssnseessuesssnsessonesssnsessosesssnsesensecssnsessasecsenseseasessenecesnsessonecesnsessessesanessssesssaersosessss 95 Documents 96 Spreadsheets y 97 Media files 98 98 99 100 101 01 107 109 10 Managing mediaMileS ereen E A E AN E E O ee eee 13 Memory and media cards 15 Transferring and downloading media files 17 Media SIOFECUTS cx scdectecctuessoss aeqnstassvencoayoreceinasgscest eevesouoeessoatnctacadbecioinsecertsad beccatentcesbsusgnsouslddvodguassnes AE E T E ENTR TETEE E E E a iG 121 Ie el errr SIO AG x csc ds cccassce3 estes cscestcted bea SudsGsasteasshasasecochs ase bchstieceishetdacvassdesusstasancavdtchaasedeasa Navas easecaasa tte tulsa Eaa ustedes aces iad nde teats 121 ETIE AEE E A EE EEEE E E EEA E er anit nis Galen asian ed EN ana en ena Mecano EEE anes 124 Browser Dasi GSinuuanennn n aeni EAT A E E I EET NA EE guste usntoduonscdbaecqpcesssedVeevscuhdipdsbesn usd avnoauers ceva ystacaasvetuonnuettinvatestonel 124 Browser OOKITIANKS saan E A E E A E EEE T O E O E A OEE 127 Web feeds 130 Browser options 131 BROWSEMSCGUNIDY cscceiss REG Rear re NS E Ca aN ese DI Sees Deede
154. e email accounts Press the Menu key Click Save NOURWN gt 71 User Guide Messages Hide SMS text messages and MMS messages from the main messages application You can set a separate icon to appear on the Home screen for SMS text messages and MMS messages Depending on your theme a separate icon might already appear by default On the Home screen click the Messages icon Press the Menu key Click Options Click Main Message List Settings In the Other Message Types section select the SMS MMS check box Press the Menu key Click Save NOuURWN gt Hide the new or unopened message indicator On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Perform one of the following actions e To hide the new message indicator change the Display New Message Indicator field to No e To hide the unopened message indicator change the Display Message Count field to None Press the Menu key Click Save Uawn xo Hide sent messages On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Hide Sent Messages field to Yes Press the Menu key Click Save NOURWNS View call logs in the messages application From the Home screen press the Send key Press the Menu key Click Options Click Call Logging Perform one of the following actions e To show recent and missed calls in the messages applic
155. e information see the BlackBerry Desktop Software Online Help Related topics Reconcile email messages over the wireless network 198 cannot send SMS text messages Depending on your wireless service plan this feature might not be supported Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send the messages when you return to a wireless coverage area e Verify that fixed dialing is turned off Related topics Turn off the connection to the wireless network 236 Fixed dialing 33 88 User Guide Messages am not receiving SMS text messages Depending on your wireless service plan this feature might not be supported Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area The number of new or unopened messages is different than expected The number of new or unopened messages includes saved messages and filed messages If you have set your BlackBerry device to hide filed messages and you receive a new message from an email message folder in the email application on your computer other than your inbox your device files the message Related topics View messages in a specific folder 50 Some messages no longer appear on my device If your BlackBerry application
156. e ne ad ae Sine ee carer Se BOWS SNOU SI erpeteeee rer rete cere ere ereret reeset E E E E E frente anette ster errrertrtr Browser THOU DIESHOOEING resien u E EGE AEE E R A E EE AEE EENS Dor noe VEL a aA A RR a Reg Rae Set the date and time manually Get the date and time from the wireless network automatically Change what appears on the display when your device is charging sisse aain iain ira i Tana EFESE Sanii EEEn Change the clock face Display a second time zone Turn on bedside clock mode Set OMUOMS Om DeUSIAe ClOCk MOG ess ssie E e E cpcossdststausx sabe AEE E E AANER E aa E EE E ESEE Turn on the alarm Silence the alarm Changealanminotincatiom OHOn Sasss n aE E AEE SE AA E EA GEE APEE AREALER EER Use the SLOW UGE erer E E E E E EE E ERRET Set the timer Change timer notification options Date tim and alarm trou bleSh OtiNg sssiosissiiisiisininis ireira sobessttasdavusapbocssecesbsesddastscasesevJncsauissdbaisavsechasiesevivdbebssdcoasesdnasenceitheteees Forsa oioi ec E T E ce O E eal ones CFIA GTS E A EARE AEE EEA E N EEE E E A E EATE TAS EAN Categories Calculator Ring tones sounds and alerts Ring tones sounds and alerts basics ED Yin OUITI CATION 5 lt ccezesceyssvseyessccctsaycesssvecassetn ebeceanadares secaystasev bss E ON EE E EEE Typing input methods Typing options SS ell MGIC EE EN EEEIEE ONSE EE A EE ALEE ETEN EIET E AE E ENA EEEE Custom d
157. e plan this feature might not be supported nawy On the Home screen click the Media icon Click Pictures Click a category Press the Menu key Click Download Images Set owner information Owner information appears on your BlackBerry device screen when the device is locked OaRWN gt On the Home screen or in a folder click the Options icon Click Owner Type your contact information Press the Menu key Click Save Change the display font OoaRWN gt On the Home screen or in a folder click the Options icon Click Screen Keyboard Change the font fields Press the Menu key Click Save Use reverse contrast for the screen display DuUAWNS On the Home screen or in a folder click the Options icon Click Advanced Options Click Accessibility Change the Color Contrast field to Reverse Contrast Press the Menu key Click Save Display and keyboard 189 User Guide Display and keyboard About organizing applications Application icons can appear on the Home screen or in a folder on the Home screen To see more applications press the Menu key You can reorder application icons to change which icons appear first on the Home screen You can also create and delete folders customize the appearance of folders that you create and move application icons into folders and out of folders Add an application folder On the Home screen press the Menu key Click Add Folder Type a name for the fol
158. e right quickly To switch applications press and hold the Menu key Click an application Phone shortcuts Depending on the typing input language that you are using some shortcuts might not be available To change your ring tone in the phone application press the Menu key Click Set Ring Tone To send an incoming call to voice mail when your BlackBerry device is inserted in a holster press and hold the Volume Down key on the right side of your device To set up speed dial for a contact in the phone application press and hold a key To insert a plus sign when typing a phone number press and hold O Media shortcuts Depending on the typing input language that you are using some shortcuts might not be available Audio and video files To pause an audio or video file press the Mute key on the top of your BlackBerry device To resume playing an audio or video file press the Mute key again To play the next song press and hold the Volume Up key on the right side of your device To play the previous song press and hold the Volume Down key on the right side of your device User Guide Shortcuts If you are using a headset to turn on the audio boost feature to amplify the volume for songs ring tones and videos press the Volume Up key until audio boost turns on Camera To zoom in to a subject before taking a picture press the Volume Up key To zoom out from a subject before taking a picture press the Volume D
159. e start time and end time pe the subject of the appointment pe the location of the appointment ess the Menu key ick Save Schedule a meeting Personal organizer To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 1 2 3 Cli 4 Ty 5 6 Cli 7 Ci 8 To 9 10 Cli On the Home screen click the Calendar icon Press the Menu key ck New pe the meeting information Press the Menu key ck Invite Attendee ck a contact ck Save Related topics Turn off your device 243 Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task 152 add another contact to your meeting repeat steps 4 to 6 Press the Menu key User Guide Personal organizer Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Schedule an alarm On the Home screen click the Calendar icon Press the key Click New Alarm Type the alarm information If the alarm recurs change the Recurrence field Press the Menu key Click Save NOURWNS Check spelling You can check spelling in messages calendar entries tasks or memos that you cr
160. eate 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary press the Menu key Click Add To Dictionary To stop checking spelling press the Menu key Click Cancel Spell Check Open an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Click an appointment meeting or alarm Delete an appointment meeting or alarm 1 On the Home screen click the Calendar icon 2 Highlight an appointment meeting or alarm 3 Press the Menu key 4 Click Delete Meetings Schedule a meeting To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator 153 User Guide 1 0 2 3 Ci 4 5 6 di 7 Ci 8 9 10 Cli n the Home screen click the Calendar icon Press the Menu key ck New Type the meeting information Press the Menu key ck Invite Attendee ck a contact To add another contact to your meeting repeat steps 4 to 6 Press t
161. ecessary change the Message Services field Set the Wireless Reconcile field to On Press the Menu key Click Save ONAN RWNS To stop reconciling email messages over the wireless network set the Wireless Reconcile field to Off Delete email messages over the wireless network Set the Delete On option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the Delete On field DuRWNS 198 User Guide Synchronization 7 Press the Menu key 8 Click Save It takes a short period of time for messages to be deleted over the wireless network To delete messages on your device only set the Delete On field to Handheld Related topics Delete multiple messages 50 Prerequisites Synchronizing organizer data over the wireless network e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e You must synchronize your organizer data using the synchronization tool of the BlackBerry Desktop Manager For more information see the BlackBerry Desktop Software Online Help Synchronize organizer data over the wireless network In the contact list a calendar the task list or the memo list press the Menu key Click Optio
162. ecurity to your BlackBerry device If you lock your SIM card with a PIN code other people cannot use their SIM card in your device Before you can use your SIM card in another device you must type the PIN code Protect your SIM card with a PIN code To obtain your SIM card PIN code contact your wireless service provider Note If you type the SIM card PIN code incorrectly three times your SIM card does not function On the Home screen or in a folder click the Options icon Click Advanced Options Click SIM Card Press the Menu key Click Enable Security Type your SIM card PIN code Press the Enter key NOURWN gt Change the SIM card PIN code On the Home screen or in a folder click the Options icon Click Advanced Options Click SIM Card Press the Menu key Click Change PIN2 Code nawy Change the display name for a phone number If your SIM card supports more than one phone number you can personalize the display name for your phone numbers On the Home screen or in a folder click the Options icon Click Advanced Options Click SIM Card Highlight a phone number Press the Menu key Click Edit SIM Phone Number Type a display name for the phone number Press the Enter key ONDUN 248 User Guide Security Security basics About the device password Security If you type your BlackBerry device password incorrectly you might be prompted to type blackberry before you can continue When y
163. edia Card field to Enabled and perform one of the following actions e Toencrypt files using an encryption key that your device generates change the Mode field to Device e Toencrypt files using your device password change the Mode field to Security Password e To encrypt files using an encryption key and your device password change the Mode field to Security Password amp Device 7 To also encrypt media files such as pictures songs and videos set the Include Media Files field to Yes 8 Press the Menu key 9 Click Save Du AWN To stop encrypting data in the device memory change the Device Memory field to Disabled To stop encrypting files change the Media Card field to Disabled Related topics Set a device password 249 254 User Guide Security Set encryption strength If encryption of data in the device memory is turned on you can set the strength of the encryption that your BlackBerry device uses to protect data that you receive when your device is locked 1 On the Home screen or in a folder click the Options icon Click Security Options Click Encryption Set the Strength field Press the Menu key Click Save DuoRWN Use a certificate to encrypt the encryption keys on your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have en
164. eiver to share your location The first time you visit a web site that uses Gears you are prompted to set the permissions for that web site You can turn off the prompt so that your permissions for the web site are saved You can change or delete the permissions for Gears enabled web sites Change the Gears permissions for a web site On the Home screen click the Browser icon Press the Menu key Click Options Click Gears Settings Click a web site Perform one of the following actions e To prevent the web site from storing information on your BlackBerry device clear the Local Storage check box To prevent the web site from accessing the location of your device clear the Location check box Your device does not need to be GPS enabled to share your location e To remove the Gears permissions for a web site press the Menu key Click Remove Site 7 Press the Menu key 8 Click Save DU RWNS Browser security About TLS The BlackBerry Browser configuration is designed to use TLS or SSL to encrypt data that your device sends or receives over the Internet through the BlackBerry Enterprise Server Communication between your device and the BlackBerry Enterprise Server is encrypted using Triple DES Communication between the BlackBerry Enterprise Server and content servers is encrypted using SSL or TLS To increase security you can set up TLS for HTTP connections between your device and the BlackBerry Enterprise Server and
165. en you log in to a VPN or connect to a Wi Fi network os Depending on your BlackBerry device model and the two factor authentication settings that you choose you might need to type your pass phrase when you perform one of the following actions e unlock your BlackBerry device e change a general security option on your BlackBerry device e change a smart card option e use your BlackBerry device with RSA software e login toa VPN e connect to a Wi Fi network Turn on two factor authentication To perform this task you must have set a password for your BlackBerry device and have the smart card password that you received with your smart card 1 On the Home screen or in a folder click the Options icon 276 User Guide Security Click Password 3 Perform one of the following actions e To use a smart card and your device password to unlock your device set the User Authenticator field to Smart Card e To use your connected smart card reader even if the smart card is not inserted and your device password to unlock your device set the User Authenticator field to Proximity Set the Prompt for Device Password field to Yes 4 Press the Menu key 5 Click Save Import a certificate from a smart card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates 5 Press the Menu key 6 Click Import Smart Card Certs 7 Type y
166. ename a file On the Home screen or in a folder click the Media icon or Files icon Navigate to a file Highlight the file Press the Menu key Click Rename Type a name for the file Click Save NOUAWNS Delete a file On the Home screen or in a folder click the Media icon or Files icon Navigate to a file Highlight the file Press the Menu key Click Delete ORwWnNa Move a file 1 On the Home screen or in a folder click the Media icon or Files icon 2 Navigate to a file 3 Highlight the file Files and attachments 95 User Guide 4 Press the Menu key 5 Click Move 6 Navigate to a location 7 Click a folder 8 Click Move Into Documents Open a password protected pdf file Files and attachments To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator Press the Menu key Click Password Type the password Press the Enter key Press the Menu key Click Retrieve Click Yes ON AMKWN SD View tracked changes in a document 1 In a document press the Menu key 2 Click Show Changes To hide tracked changes press the Menu key Click Hide Changes View the table of contents in a document Depending on the document type you might not be able to view the table of c
167. endar press the Menu key Click Options Select Conference Call Options Type your conference call information Press the Menu key Click Save DaN Calendar options Change the default calendar view 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Options 157 User Guide O O a Click General Options Change the Initial View field Press the Menu key Click Save Change the default reminder time for calendar entries NOURWN gt On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Default Reminder field Press the Menu key Click Save Related topics Turn off your device 243 Change the snooze time for reminders 158 Change the start and end time for days NOURWNS On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Start of Day and End of Day fields Press the Menu key Click Save Change the snooze time for reminders NOUR WN gt On the Home screen click the Calendar or Tasks icon Press the Menu key Click Options If necessary click General Options Change the Snooze field Press the Menu key Click Save Change the email address that you use to send messages or meeting invitations 1 2 3 4 158 On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Servic
168. enroll to receive an updated certificate On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificate Authority Profile Click Enroll or Re enroll If necessary type the credentials that you use to connect to your organization s network DuUAWNS To hide the screen for the certificate authority profile while the request is being processed press the Menu key Click Hide To return to this screen on the Home screen click the Certificate Authority Profile icon Import a certificate or PGP key from the device memory On the Home screen or in a folder click the Media icon or the Files icon Navigate to a certificate or PGP key Highlight the certificate or PGP key Press the Menu key Click Import Certificate or Import PGP Key OoRWN gt To view the certificate or PGP key press the Menu key Click Display Certificate or Display PGP Key Import a certificate or PGP key from a media card 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 258 User Guide Security 4 Click Certificates or PGP Keys 5 Press the Menu key 6 Click Show Media Card Certificates or Show Media Card PGP Keys To view the certificate or PGP key press the Menu key Click Display Certificate or Display PGP Key View properties for a certificate On the Home screen or in a folder click the O
169. enu key Click Add To Calendar ORwWwnNa Add a contact to your contact list from an MMS message In an MMS message highlight a vCard attachment Press the Menu key Click View Attachment Press the Menu key Click Add to Contacts ORWN gt Save a media file from an MMS message 1 In an MMS message press the Menu key 2 Click one of the following menu items e Save Image e Save Audio e Save Ringtone e Save Video e Save Voice Note MMS message options Request delivery or read notification for an MMS message 1 When composing an MMS message press the Menu key Click Options 3 Perform any of the following actions e To receive notification when the message is delivered to the recipient set the Confirm Delivery field to Yes e To receive notification when the recipient opens the message set the Confirm Read field to Yes 4 Press the Menu key 5 Click Save 68 Messages User Guide Messages Request delivery notification or read notification for all MMS messages 1 On the Home screen or in a folder click the Options icon Click MMS 3 Inthe Notifications section perform any of the following actions e To receive notification when MMS messages are delivered to recipients select the Confirm Delivery check box e To receive notification when recipients open MMS messages select the Confirm Read check box 4 Press the Menu key 5 Click Save View the size of an MMS message before sending it
170. er click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Show Chain NOUAWNS Certificate status Status indicators for certificates and certificate authority profiles Status indicators for certificates oe The certificate has a corresponding private key that is stored on your BlackBerry device or a smart card A The certificate chain is trusted and valid and the revocation status of the certificate chain is good Q The revocation status of the certificate chain is unknown or a public key for a certificate in the certificate chain is weak The certificate is untrusted or revoked or a certificate in the certificate chain is untrusted revoked expired not valid or cannot be verified Status indicators for certificate authority profiles A valid certificate is associated with the certificate authority profi D A new certificate is being fetched because the current certificate is scheduled to expire soon RJ K 5 The enrollment request is pending approval from the certificate authority Enrollment with the certificate authority profile is pending because an action from the user is required to continue or because enrollment is scheduled to occur later 261 User Guide Security Enrollment with the certificate authority profile is required and will occur automatically Check the revocation s
171. er verify that the file name for the picture is ContactPicture jpg Calendar Calendar basics About calendar views You can view your appointments and meetings in one of four calendar views Day Week and Month views display all your appointments and meetings for the selected time period Agenda view displays all your scheduled appointments and meetings in a list Agenda view also displays free time that you have between appointments Switch calendar views 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click a view Move around a calendar 1 On the Home screen click the Calendar icon Press the Menu key 3 Perform one of the following actions e To move toa specific date click Go To Date e To move to the current date click Today e To move forward or back by a time period click Prev or Next Schedule an appointment 1 On the Home screen click the Calendar icon 151 User Gu Pr c Pri Cl N DNDN ide ess the key ick New Type the appointment information If the appointment recurs change the Recurrence field ess the key ick Save Related topics Turn off your device 243 Schedule an appointment quickly in Day view 1 2 3 Ty 4 Ty 5 Pr 6 a If you have multiple calendars on your BlackBerry device the appointment appears in your default calendar On the Home screen click the Calendar icon In Day view simultaneously click the screen beside th
172. er synchronization If you schedule appointments or meetings on your BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer 203 User Guide Bluetooth technology Bluetooth technology Bluetooth technology basics About Bluetooth technology Bluetooth technology is designed to enable you to establish a wireless connection between your BlackBerry device and a Bluetooth enabled device such as a handsfree car kit or wireless stereo headset Before you can connect your BlackBerry device to a Bluetooth enabled device you must first turn on Bluetooth technology on both devices and then pair the devices Pairing establishes a relationship between the devices and usually needs to be done only once After you have paired the devices you can then connect the devices when the Bluetooth enabled device is within range of your BlackBerry device a typical range is approximately 10 meters For best results keep your BlackBerry device within direct line of sight of the Bluetooth enabled device For example if your BlackBerry device Is on the right side of your body wear a Bluetooth enabled headset in your right ear When you turn on Bluetooth technology or when you c
173. ervers Friendly Name Type a display name for the certificate server Server URL Type the web address of the certificate server Send connection information for a certificate server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Email Server or PIN Server NOUAWNS Delete a certificate server 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 272 User Guide Security 3 Click Advanced Security Options 4 Click Certificate Servers 5 Highlight a certificate server 6 Press the Menu key 7 Click Delete Key stores About the key store The key store on your BlackBerry device might store the following items To access these items in the key store you must type a key store password e personal certificates certificate and private key pairs e certificates that you download using the certificate synchronization tool of the BlackBerry Desktop Manager e certificates that you download from an LDAP or DSML certificate server e certificates that you download from a certificate authority profile e certificates that you import from the device memory or a media card e certificates that you add from a message e root certificates that are included in the BlackBerry Desktop Software e personal PGP keys public and priv
174. es Change the Messaging CMIME field or the Calendar CICAL field Personal organizer User Guide 5 6 Press the Menu key Click Save View tasks in a calendar NOURWNS On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Show Tasks field to Yes Press the Menu key Click Save Change the first day of the week NOUR WN gt On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the First Day of Week field Press the Menu key Click Save Hide free time in Agenda view NOuURWN gt On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Show Free Time in Agenda View field to No Press the Menu key Click Save View more of the subject line for appointments in Agenda view NOURWNS On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Show End Time in Agenda View field to No Press the Menu key Click Save Personal organizer 159 User Guide Personal organizer Change how long your device stores calendar entries On the Home screen click the Calendar icon Press the Menu key Click Options Click General Options Change the Keep Appointments field Press the Menu key Click Save NOUAWNS Your BlackBerry device deletes calenda
175. es between a media card and their computer when they connect their BlackBerry device to their computer MCC mobile country code MMS Multimedia Messaging Service MNC mobile network code 304 User Guide Glossary MTP Media Transfer Protocol OCSP Online Certificate Status Protocol OCSP server A BlackBerry device uses an OCSP server to check the revocation status of a certificate on demand personal certificate A personal certificate is a certificate that a certificate authority assigns to a user personal PGP key A personal PGP key is made up of a PGP public key and PGP private key for a user PIN personal identification number private key A private key is a key that only the certificate subject can use Private key information is not distributed publically BlackBerry devices use private keys to sign email messages or PIN messages that users send and to decrypt email messages that users receive public key A public key is a key that people other than the certificate subject can use BlackBerry devices use public keys to encrypt email messages or PIN messages that users send to certificate subjects and to verify the signature on email messages or PIN messages that users receive from certificate subjects root certificate A root certificate is a self signed certificate and usually belongs to a certificate authority SAN subject alternative name SDN Aservice dialing number SDN is a number that is preloaded
176. ess the Send key To end the call press the End key Related topics Add a pause or a wait to a phone number 146 Available voice commands 42 Change your ring tone On the Home screen click the Sounds icon Click Set Ring Tones Alerts Click the application or item that you want to change Perform one of the following actions e To use a preloaded ring tone in the Ring Tone field click a ring tone e Tousearing tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save AWN Send an email message On the Home screen click the Messages icon Press the 88 key Click Compose Email In the To field perform one of the following actions e Type an email address e Type a contact name e Type part of a contact name or email address Click a contact 5 Type a message Press the 8 key 7 Click Send DUN Related topics Search for contacts in your organization s address book 146 Mailing lists 148 Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the key 3 Click Compose SMS User Guide 4 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click a contac
177. essage folders might become available after a short period of time 89 User Guide Messages e Turn off wireless email reconciliation and then turn it on again Related topics Reconcile email messages over the wireless network 198 Email message filters are not working correctly Try performing the following actions e Verify that your email message filters are turned on e Verify that your email message filters appear in the order that you want your BlackBerry device to apply them to email messages Related topics Email message filters 53 cannot turn on cell broadcasting If your BlackBerry device uses a SIM card your SIM card might not support the display languages that you have selected for cell broadcast messages Clear the check box beside all languages that your SIM card does not support Related topics Delete a display language 186 I cannot attach a file to an MMS message Depending on your wireless service provider if you attach a video you might not be able to attach another file or create a slide show Try performing the following actions e Verify that the file is a vcf vCard file an ics iCalendar file or a media file for example a jpg gif or midi file e Verify that the file is not copyright protected e If MMS templates are available for your BlackBerry device use a blank template to compose your MMS message cannot use a shortcut to view one type of message in a message list
178. esscateckssscssesaassnzessestancoaigobtedsssschoadaastcaebaceusasdsncesastsscadaussesicseueassbendssbece asssi saseceectidsncasassepnessassersuatndadeadaghexaaiss 234 MU WSUS SiN CON OD eM ch hag ag casa a a E A a as Gta ap CGhs al cad nase setae avec ee tae ace 236 Turn on the connection to the wireless network 236 MUM OTE CHE COMNECHOMES EE Wireless MELWOMKsccsiscsccessscscesssaactuoascessonsassscctassanccesaeectadadaasesssssncedsasatsopssnsadtsagneSecesss Eaa EES aLa EESE Eai Eii e 236 Turn on or turn off data service or set roaming OPtiONS ssecssescsssescssssecsssescsnccssscessnscesssesssnseessnsessnscessussesuscessuscessuecsssseessuscesuseessuecesuseeesuecesuuecesnscesanecesnecesaneceseeeeees 236 Wireless networks that your device connects to 237 Change the connection speed for the wireless network 237 LED MOtificatiGh tomMEtWOtk COMMECEIOMSS scccozszcescasaczssceszsssscsessscocebasaactesastesSgedastscosasacaceoneqceeohacdassssebenagadsncosnssscasiassbeoud atte aia i aR AEE e NEREA E EEEE nE 237 Turion LED notification for Wireless Coverage lt x ccscsssscascssccsscosssiassdensavsscsouscessatesosiescoancSssatsnsncescssescovsecdedasesebeanndeceondtadeadessadsscudhchavicenbecthesaascoseesencesensbsacbustesuscsboadeatasces 238 Verify the status of network connections and services 238 Roaming 238 Preferred wireless network list 240 Wireless network coverage troubleshooting ssscsssscccsssecsssecssnsesssnsssonsesssnsescnseessnsessnne
179. est value Try entering the conference call with the Join Now option again Tasks Task basics Create a task 1 On the Home screen or in a folder click the Tasks icon 2 Click Add Task 162 User Guide Personal organizer Type the task information Set a due date for the task If the task recurs set the Recurrence field Press the Menu key Click Save NOOR WwW Recurrence fields Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Change a task On the Home screen or in a folder click the Tasks icon Highlight a task Press the Menu key Click Open Change the task information Press the Menu key Click Save NOURWNS Change the status of a task 1 On the Home screen or in a folder click the Tasks icon 2 Highlight a task 3 Press the Menu key 4 Perform one of the following actions e To mark the task as complete click Mark Completed e To mark the task as deferred in progress or waiting click Open Set the Status field Press the Menu key Click Save Hide completed tasks 1 On the Home screen or in a folder click the Tasks icon 2 Press the Menu key 3 Click Hide Completed Send a task or memo 1 On the Home screen or in a folder click the Tasks icon or the MemoPad
180. et Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or ina folder click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Verify that data service is turned on e Ifyou use email message filters verify that the options for email message filters are set correctly e Verify that email message forwarding is turned on and that you have selected all the email message folders including your inbox folder that you want to receive email messages from e Verify that your device is not blocking messages For more information contact your administrator Related topics Turn off the connection to the wireless network 236 About wireless coverage indicators 239 Turn on or turn off data service or set roaming options 236 Change an email message filter 55 Forward messages from a specific email message folder to your device 52 I cannot file email messages Try performing the following actions e Verify that wireless email reconciliation is turned on e lf your email message folders do not appear on your BlackBerry device reconcile your email messages using the email settings tool of the BlackBerry Desktop Manager For mor
181. evice is unlocked from the Home screen press the Send key Type the emergency number Press the Send key e Ifyour screen or device is locked press the Power key or Power Lock key on the top left of your device Type the emergency number Press the Send key About GPS technology Depending on your wireless service provider this feature might not be supported You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provide you with information such as driving directions If your device does not have an internal GPS receiver or your wireless service provider does not support location based services and you want to use GPS technology you can pair your BlackBerry device with a Bluetooth enabled GPS receiver For more information contact your wireless service provider If your device is connected to a CDMA network and you make an emergency call or your device is in Emergency Callback Mode an emergency operator might be able to use GPS technology to estimate your location Note In an emergency always provide the emergency operator with as much information as possible Emergency operators might not be able to estimate your location using only GPS technology Turn on GPS technology Depending on your BlackBerry device model and wireless network this feature might not be supported 23 User
182. evice uses the optimal character encoding for a web page OoaRWN gt On a web page press the Menu key Click Set Encoding Clear the Auto mode check box Set the Default charset field Click OK Receive a prompt before closing the browser or running a script ORWN gt On the Home screen click the Browser icon Press the Menu key Click Options Click General Properties Select any of the following check boxes e Prompt Before Closing Browser On Escape e Prompt Before Closing Modified Pages Browser 133 User Guide Browser e Prompt Before Running WML Scripts 6 Press the Menu key 7 Click Save Options Clear a browser cache On the Home screen click the Browser icon Press the Menu key Click Options Click Cache Operations Beside a cache type click Clear Press the Escape key AnRWN gt Clear the browser history On the Home screen click the Browser icon Press the Menu key Click Options Click Cache Operations Click Clear History Press the Escape key AuUAWNS About browser configurations The browser on your BlackBerry device supports multiple browser configurations for optimizing your browsing experience If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports the BlackBerry Browser you can use the BlackBerry Browser configuration to browse the Internet and your organization s intranet If you use the BlackBerry
183. ey Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save Delete a contact from your fixed dialing list NOURWNS 34 From the Home screen press the Send key Press the Menu key Click Options Click FDN Phone List Highlight a contact Press the Menu key Click Delete Phone User Guide Phone Smart dialing About smart dialing You can change smart dialing options to specify a default country code and area code for phone numbers If you specify a default country code and area code when you make calls you only need to dial a country code and area code when the codes differ from the codes that you specified in the smart dialing options In the smart dialing options you can also specify the main phone number for an organization that you call frequently If you specify a phone number for an organization you can call a contact at the organization quickly by dialing the contact s extension only Likewise when you add a contact from the organization to your contact list you only need to type the contact s extension Set the default country code and area code From the Home screen press the Send key Press the Menu key Click Options Click Smart Dialing Set the Country Code and Area Code fields If necessary set the Local Country Code and International Dialing Digits fields In the National Number
184. ey e Type a contact name Press the Enter key e Type part of a contact name Click a contact Type a message Press the Menu key Click Send Related topics Mailing lists 148 Set a high importance level for received PIN messages NOUAWNS On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Set the Make PIN Messages Level 1 field to Yes Press the Menu key Click Save SMS text messages SMS text message basics About SMS text messages Messages To send and receive SMS text messages your wireless service provider must set up your wireless service plan for SMS text messaging You can send SMS text messages to contacts who are also set up for SMS text messaging You can also forward SMS text messages as PIN or email messages If you have more than one phone number associated with your BlackBerry device your device sends SMS text messages using the first phone number that appears in the drop down list beside the My Number field at the top of the screen in the phone application 62 User Guide Send an SMS text message You can send an SMS text message to up to ten recipients 1 On the Home screen click the Messages icon 2 Press the 8 key 3 Click Compose SMS 4 Inthe To field perform one of the following actions e Type an SMS phone number include the country code and area code e Type a contact name e Type part of a contact name Click
185. ey 2 Click Delete Flag Email message options Check spelling automatically before sending email messages On the Home screen or in a folder click the Options icon Click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save ORwWN gt Set an out of office reply To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Use Out Of Office Reply field to Yes In the text box that appears type a reply If you use IBM Lotus Notes in the Until field set the date on which the out of office reply should turn off Press the Menu key 10 Click Save OMNANRAWNS To turn off the out of office reply change the Use Out Of Office Reply field to No 58 User Guide Messages Request delivery or read confirmation for email messages Depending on your wireless service provider this feature might not be supported DaN On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field to the email account that uses the BlackBerry Internet Service Perform any of the following a
186. f e Your device or your SIM card might support more than one phone number even if you only have one phone number Verify that your phone number is set as your active phone number e Ifyou have more than one phone number associated with your device verify that the phone number that you want to make calls from and receive calls to is set as your active phone number Related topics Fixed dialing 33 Call blocking 32 Call forwarding 30 Switch the active phone number 37 My phone number appears as Unknown in the phone application If your BlackBerry device uses a SIM card try changing the phone number on your SIM card to change how your phone number appears in the phone application On the Home screen or in a folder click the Options icon Click Advanced Options Click SIM Card Highlight the phone number Press the Menu key Click Edit SIM Phone Number Type your phone number Press the Enter key 40 User Guide Phone I cannot check my voice mail Try performing the following actions e Ifyou have more than one phone number associated with your BlackBerry device and you are trying to check your voice mail using a shortcut key your device calls the voice mail access number for your active phone number Check the voice mail for your alternate phone number e You need a voice mail access number to check your voice mail To obtain a voice mail access number contact your wireless service provider or administrator cannot make
187. g input language quickly when you are using your device in landscape view or in portrait view with the full keyboard click the globe icon Click an input language Shortcuts troubleshooting cannot use a shortcut Depending on the typing input language that you are using some shortcuts might not be available Try changing the typing input language Related topics Change the typing input language 186 Use a shortcut to switch typing input languages while you type O 19 User Guide Phone Phone Phone basics Find your phone number Perform one of the following actions e To view your active phone number from the Home screen press the Send key Your active phone number appears beside the My Number field at the top of the screen e Ifyou have multiple phone numbers associated with your BlackBerry device to view a list of your phone numbers from the Home screen press the Send key Click the My Number field at the top of the screen If your wireless service plan supports SMS text and MMS messaging the first phone number in the list is the phone number that you use to send and receive SMS text and MMS messages Related topics About multiple phone numbers 37 Make a call 1 In the phone application perform one of the following actions e Type a phone number e Click the contacts icon Type part of a contact name Highlight a contact or phone number 2 Press the Send key To end the call press the End key Relate
188. g on your wireless service provider this feature might not be supported 1 During a conference call press the Menu key 2 Click Transfer or Flash Call logs About call logs Call logs appear in the phone application and show the status of recent calls by showing either a missed call indicator placed call indicator or received call indicator A call log also includes the date of the call the phone number and the estimated duration of the call For more information about the exact duration of a call contact your wireless service provider The phone list view option allows you to sort how call logs appear in the phone application Depending on how you set your call logging options you can also view call logs in the messages application Depending on your theme when you miss a call a missed call indicator might also appear at the top of the Home screen You can also add notes to call logs or send call logs as email messages Unless you delete a call log it is stored on your BlackBerry device for 30 days View call logs in the messages application From the Home screen press the Send key Press the Menu key Click Options Click Call Logging Perform one of the following actions e To show recent and missed calls in the messages application select the All Calls option e To hide call logs in the messages application select the None option nawn Add notes to a call log From the Home screen press the Send key Clic
189. ght the certificate Press the Menu key Click Cancel Hold 262 User Guide Certificate revocation reasons Unknown The revocation reason does not match any of the predefined reasons Key Compromise A person who is not the key subject might have discovered the private key value CA Compromise Someone might have revealed the private key of the certificate issuer Change in Affiliation The certificate subject no longer works for the organization Superseded A new certificate is replacing an existing certificate Cessation of Operation The certificate subject no longer requires the certificate Certificate Hold You want to revoke the certificate temporarily Certificate options Change the display name for a certificate On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Change Label Type a display name for the certificate Click OK OMONAARWN gt Add an email address to a certificate 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click Certificates Security 263 User Guide Security 5 Highlight a certificate 6 Press the Menu key 7 Click Associate Addresses 8 Press the Menu key 9 Click Add Address 10 Perform one of the following actions e Click a contact
190. gy field to GSM UMTS Set the Network Mode field it is recommended that you set the Network Mode field to 3G amp 2G 4 Press the Menu key 5 Click Save Preferred wireless network list About the preferred wireless network list Your wireless service provider might have agreements with other wireless service providers that permit you to use their services when you are traveling You can use the preferred wireless network list to control the order in which your BlackBerry device uses these other wireless networks Your device tries to connect to a wireless network based on the order in which the wireless networks appear in your preferred wireless network list When you travel your device scans for the wireless networks on this list first If no wireless network on the list is available your device is designed to connect to another available wireless network automatically Note Extra fees usually apply when you roam For more information about roaming fees contact your wireless service provider Add a wireless network to the preferred wireless network list To perform this task your BlackBerry device must be connected to a GSM or UMTS network Depending on your wireless service plan this feature might not be supported 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 240 User Guide Wireless network coverage NOORW Press the Menu key Click My Preferred Network List Press the
191. hange the Name Display field Press the Menu key Click Save OoaRWN gt Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click an application icon In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOURWNS View the number of contacts stored on your device 1 Inthe contact list press the Menu key 2 Click Options 3 Click a contact list The Number of Entries field displays the number of contacts that are stored in the contact list 150 User Guide Personal organizer Contact troubleshooting Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Caller ID pictures are not appearing on my device If your BlackBerry device is associated with a Microsoft Outlook 2000 email account and you add a picture for a contact in the email application on your comput
192. he Menu key ck Save Related topics Turn off your device 243 Recu Every Set the frequency of the daily weekly or monthly recurring appointment meeting or task rrence fields Relative Date Set whether the monthly or yearly recurring appointment meeting or task recurs on a relative date for example on the last Friday of each month Respond to a meeting invitation 1 in 2 Cl 3 Ifyou declined a delegated meeting invitation perform one of the following actions e To delegate the meeting back to the sender so that the sender can re delegate it click Delegate a meeting invitation press the Menu key ick Accept Tentative or Decline To decline the meeting click Decline 4 Perform one of the following actions e To send the response without adding comments click Send Response e To add comments to your response click Add Comments Type a comment Press the Menu key Click Send Personal organizer Note If you delete a meeting invitation from the messages application before you accept or decline it the meeting is deleted from the email application on your computer View your calendar when responding to a meeting 1 In 2 d To retu 154 a meeting invitation press the Menu key ick View Calendar rn to the meeting invitation press the Escape key User Guide Personal organizer Check availability of meeting participants To perform this task your BlackBerry device must be
193. he Menu key Click Options Click Email Filters Highlight an email message filter Press the Menu key Click Move Click the new location ON AMARWNS Delete an email message filter 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Options 4 Click Email Filters 55 User Guide Messages 5 Highlight an email message filter 6 Press the Menu key 7 Click Delete Email message folders About synchronization of email message folders You can add change or delete email message folders in the email application on your computer or in the messages application on your BlackBerry device If wireless email reconciliation is turned on and your email account is associated with a BlackBerry Enterprise Server that supports this feature changes that you make to email message folders are synchronized over the wireless network If wireless email reconciliation is turned off or is not available for your device you can make folder changes in the email application on your computer and then reconcile the changes to your device using the email settings tool of the BlackBerry Desktop Manager For more information about email reconciliation see the BlackBerry Desktop Software Online Help Related topics Add an email message folder 56 Add an email message folder To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that
194. he Options icon Click Bluetooth Press the Menu key Click Options Change the LED Connection Indicator field to Off Press the Menu key Click Save NOURWNS To turn on Bluetooth connection notification again change the LED Connection Indicator field to On Turn on LED notification for wireless coverage On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the LED Coverage Indicator field to On Press the Menu key Click Save OoaRWN gt When your BlackBerry device is connected to the wireless network the LED light flashes green To turn off wireless coverage notification set the LED Coverage Indicator field to Off 173 User Guide Ring tones sounds and alerts Ring tones sounds and alerts troubleshooting My device is ringing or vibrating more times than expected For calls the number of times that your BlackBerry device vibrates is not determined by the number of vibrations that you set in your sound profile and there is no setting for the number of rings if you do not subscribe to voice mail Your device vibrates or rings until the caller or the wireless network ends the connection My device is not ringing or vibrating when I receive a call or message Try performing the following actions e Onthe Home screen click the Sounds icon Verify that your sound profile is not set to either All Alerts Off or Silent e Ifyou have assigned a ring tone or alert to a specif
195. he User Authenticator field to Smart card Set the Authentication Certificate field Press the Menu key Click Save DU AWN To stop using a certificate to authenticate your smart card set the Authentication Certificate field to None 278 User Guide Security Check the status of your authentication certificate automatically To perform this task you must be using a smart card and a password to unlock your BlackBerry device 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 If necessary change the User Authenticator field to Smart Card 4 Change the Certificate Status Check field 5 Press the Menu key 6 Click Save If your device checks the status of your authentication certificate and finds that it is revoked or expired your device locks Use a certificate to encrypt the encryption keys on your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you have encryption for data in the device memory turned on and your smart card reader supports this feature you might be able to use a certificate from the smart card to encrypt the encryption keys on your device On the Home screen or in a folder click the Options icon Click Security Options Click Encryption Change the Two Factor Protection field to Enabled Press
196. he following actions eloaded ring tone in the Ring Tone field click a ring tone und profiles unless you switch to the All Alerts Off sound profile Call and message notifications for your contacts might be Vibrate Only sound profile and you cannot change e Touse a ring tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save Switch soun d profiles In the sounds application click a sound profile 170 User Guide Ring tones sounds and alerts Change a sound profile If you change a setting in a preloaded sound profile that is based on the Normal sound profile that change will override the corresponding Normal sound profile setting in the preloaded sound profile 1 On the Home screen click the Sounds icon 2 Perform one of the following actions e To change the active sound profile click Set Ring Tones Alerts e To change a custom or preloaded sound profile click Edit Profiles Click a profile Click the application or item that you want to change Change the notification information Press the Menu key Click Save Press the Menu key Click Save ON AOS Ww Silence your device In the sounds application perform one of the following actions e To receive LED notification only click Silent e To receive vibrate notification only click Vibrate Only e To turn off all notificatio
197. he original message when you send a reply e Send a message to multiple contacts using Add To Add Cc or Add Bcc e If your device has a camera flash turn off the flash e Close third party applications from the application menu when you are finished with them e Change your browser options for animated graphics so that they repeat less often on web pages Related topics Delete the original text from a reply message 51 Blind carbon copy a contact 45 Set the brightness of the backlighting 188 Turn off the connection to the wireless network 236 Format the device memory or a media card If you format the BlackBerry device memory or a media card all the files in the device memory or on the media card are deleted Depending on your device model you might not be able to format your device memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Press the Menu key 4 Click Format 5 Complete the instructions on the screen View the amount of available memory 1 On the Home screen or in a folder click the Options icon 2 Click Memory Best practice Conserving memory on your device Try to maintain at least 400 KB of application memory on your BlackBerry device To use less memory try changing options for email messages calendar entries and media files Consider the following guidelines 244 User Guide Power battery and memory Reduce the amount of time that your
198. hidden change the Restrict My Identity field to Always e To request that your phone number is displayed change the Restrict My Identity field to Never e To request that the network decide whether to hide or display your phone number change the Restrict My Identity field to Network Determined Press the Menu key User Guide Phone 7 Click Save Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click an application icon In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOURWNS Stop ending calls when you insert your device in the holster From the Home screen press the Send key Press the Menu key Click Options Click General Options Change the Auto End Calls field to Never Press the Menu key Click Save NOURWNS Answer calls automatically when you remove your device from the holster From the Home screen press the Send key Press the Menu key Click Options Click General Options Change the Auto Answer Calls field to Out Of Holster Press the Menu key Click Save NOURWN gt Reset a call timer A call timer provides the estimated duration of calls For more information about the exact duration of a call contact your
199. ibility mode you must use your device in portrait view If an application requires a keyboard the SureType keyboard appears To turn on compatibility mode for a third party application try performing one of the following actions e Onthe Home screen highlight the application Press the Menu key Click Compatibility Mode e On the Home screen click Options Click Advanced Options Click Applications Highlight the application Press the Menu key Click Compatibility Mode To turn off compatibility mode repeat the steps that you performed to turn on compatibility mode 231 User Guide BlackBerry Device Software BlackBerry Device Software About updating the BlackBerry Device Software You might want to update your BlackBerry Device Software for one of the following reasons e to access new applications and features e to resolve a technical issue e your wireless service provider requires that you update the BlackBerry Device Software The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of device data and the number of applications on your BlackBerry device You cannot use your device or make emergency calls when the update is in progress During the update your device might reset or display a white screen momentarily this is expected Do not remove the battery while the update is in progress You might be able to update your BlackBerry Device Software over the w
200. ible for determining whether to use Third Party Products and Services and if any third party licenses are required to do so If required you are responsible for acquiring them You should not in Services that are implied conditions e relation thereto Your a nd other agreements app Certain features outlined in and or BlackBerry Device The terms of use of any RI THIS DOCUMENTAT ORTIONS OF ANY Licensed by QUALCOMM Di 308 this documentation require a minimum version of BlackBerry En Software stall or use Third Party Products and Services until all necessary licenses have been acquired Any Third Party Products and provided with RIM s products and services are provided as a convenience to you and are provided AS IS with no express or ndorsements guarantees representations or warranties of any kind by R use of Third Party Products and Services shall be governed by and subject to you agreeing to the terms of separate licenses icable thereto with third parties except to the extent expressly covered by a license or other agreement with RIM M and RIM assumes no liability whatsoever in erprise Server BlackBerry Desktop Software product or service are set out in a separate license or other agreement with RIM applicable thereto NOTHING IN ION IS INTENDED TO SUPERSEDE ANY EXPRESS WRITTEN AGREEMENTS OR WARRANTIES PROVIDED BY RIM FOR RIM PRODUCT OR SERVICE OTHER THAN THIS DOCUMENTATION ncorpor
201. ic contact on the Home screen click the Sounds icon Click Set Contact Alerts Click the contact alert Click Phone or Messages Verify that the Volume field is not set to Silent and the Vibration field is not set to Off Related topics Switch sound profiles 170 174 User Guide Typing Typing basics Cut copy and paste text With text highlighted press the Menu key Click Cut or Copy Press the Menu key Click Paste OoaRWN gt Clear a field 1 When typing text press the Menu key 2 Click Clear Field Cancel a text selection 1 With text selected press the Menu key 2 Click Cancel Selection Hide the keyboard Place the cursor where you want to insert the cut or copied text Typing Your device shows the keyboard when you click a text field and hides it when you click away from a text field You can hide the keyboard manually to display more content on the screen 1 Press the Menu key 2 Click Hide Keyboard To show the keyboard again press the Menu key Click Show Keyboard Type a symbol 1 Press the letter key that appears below the symbol 2 Perform one of the following actions e Ifyou are using your BlackBerry device in portrait view with the SureType input method press the Symbol key To see more symbols press the Symbol key again Click a symbol e Ifyou are using your device in portrait view with the multi tap keyboard press a key once to type the first symbol on the key
202. ication cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server IBM Lotus Notes native encrypted messages About IBM Lotus Notes native encrypted messages If your email account is associated with a BlackBerry Enterprise Server that supports this feature you can read messages on your BlackBerry device that are sent using IBM Lotus Notes native encryption You might also be able to send forward or reply to messages using IBM Lotus Notes native encryption 80 User Guide Messages Before you can send or receive IBM Lotus Notes native encrypted messages you must import your IBM Lotus Notes ID file using Lotus iNotes previously known as IBM Lotus Domino Web Access or using the BlackBerry Desktop Manager For more information about importing your IBM Lotus Notes ID file using the BlackBerry Desktop Manager see the online help that is available in the BlackBerry Desktop Manager When sending or re
203. ication for signed S MIME protected messages On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Change the Request S MIME Receipts field to Yes Press the Menu key Click Save DuUAWNS Turn off the prompt that appears before an S MIME protected message is truncated On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Change the Warn about truncated messages field to No AWN gt 79 User Guide Messages 5 Press the Menu key 6 Click Save To turn on the prompt again change the Warn about truncated messages field to Yes Turn off the prompt that appears when you use an S MIME certificate that is not recommended for use On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Change the Warn about problems with my certificates field to No Press the Menu key Click Save AuRWNS To turn on the prompt again change the Warn about problems with my certificates field to Yes S MIME protected message troubleshooting Some signing and encryption options are not available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classif
204. ice supports this feature and that you have paired the Bluetooth enabled device with your BlackBerry device e Verify that your screen is unlocked e Verify that the language that you use to say voice commands is the same as the voice dialing language that you have set in the language options Certain languages might not be supported Related topics Change the voice dialing language 187 Bluetooth technology 204 My device does not recognize names or numbers in voice commands Try performing the following actions e Say the first name and the last name of your contact e If your BlackBerry device does not often identify matches set the matching sensitivity level to reject less e lf your device often identifies incorrect matches set the matching sensitivity level to reject more e Improve voice recognition of numbers Related topics Improve voice recognition 44 44 User Guide Messages Messages Message basics Composing messages Check spelling You can check spelling in messages calendar entries tasks or memos that you create 1 Ina message calendar entry task or memo press the Menu key 2 Click Check Spelling 3 Perform any of the following actions e To accept the suggested spelling click a word in the list that appears e To ignore the suggested spelling press the Escape key e To ignore all instances of the suggested spelling press the Menu key Click Ignore All To add the word to the custom dictionary
205. ick Information 255 User Guide Security 4 Highlight a service 5 Press the Menu key 6 Click Regenerate Encryption Key Memory cleaning About memory cleaning Memory cleaning is designed to delete sensitive data from the temporary memory on your BlackBerry device Examples of sensitive data include sensitive data in the cache for the key store browser unencrypted data from email messages LDAP authentication passwords and data from certificate and key searches When memory cleaning is turned on the memory cleaning application is designed to delete sensitive data automatically in the following situations e when you insert your device in a holster e when you do not use your device for a specified period of time e when you synchronize with your computer e when you change the time or the time zone for your device e when you lock your device Turn on memory cleaning On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Memory Cleaning Change the Status field to Enabled Press the Menu key Click Save NOUAWNS Change when your device deletes sensitive data from the temporary device memory On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Memory Cleaning Perform any of the following actions e To prevent your BlackBerry device from deleting sensiti
206. ick the pause icon Click the stop icon AWN gt Play the next or previous song When playing a song click the next or previous icon 101 User Guide Fast forward or rewind a media file 1 When playing a media file click the progress bar 2 Slide your finger to the right or left 3 Click the progress bar Pause a media file When playing a song video or voice note click the pause icon To resume playing the song video or voice note click the play icon Play a media file on a web page 1 On a web page click a media file 2 Click Open Repeat songs You can repeat a single song or all the songs in a category or playlist 1 When playing a song press the Menu key 2 Click Repeat Song or Repeat All To stop repeating songs press the Menu key Click Repeat Song or Repeat All Shuffle songs 1 On the Home screen click the Media icon 2 Click Music 3 Perform one of the following actions e To shuffle all your songs click Shuffle Songs e Toshuffle all the songs in a category or a playlist click a category or playlist Press the Menu key Click Shuffle To stop shuffling songs press the Menu key Click Shuffle Related topics Change the order of songs in a playlist 105 Adjust the volume e To increase the volume press the Volume Up key on the right side of your BlackBerry device e To decrease the volume press the Volume Down key on the right side of your device e To mute the volume
207. ictionary AutoText DE TOES aloan e Ni AEE AE E EASE EE EEE TEN A REE S DEE A MY PiMGteOU DISS groo KI 0 PEAAOS ANAE EEA TEENE EE NEEE EIES AEA Language Change the display language Add a display language Delete a display language sironnan a dedl esata e E atest Gad cat satiate ben eed oe ee ac ce acces About typing input languages Change the typing input language Change the VOIGS ial MGs AMG Wa Sie ccc4 5ss s6ca5acabeaesceassecstessesnschesdcsiacds esapasssvsacatseaxca etenatsncusdceanstessacorabaevaiates Ea e Ea ENE EE a eaS SEEE ETA amie aeats Change the display options for contacts Search Messages attachments and web pages Organizer dalari an a a aA E acca voedevteas sisi ass esta tats nessa eo Gauss in aE SAME RON ZU OTN cae cvoes cen sescesaoe E ct cess cee T AEI cea ia ded omic cs cas dots sbiss ae een te ane Reeve E sane aa et als as aera OTe ea eTenS About synchronization Reconcile email messages over the wireless network Delete email messages over the wireless network Prerequisites Synchronizing organizer data over the wireless Metwork sssccssssssssssssssssessseecssscessnsccessceesnseessnsecsnscessnseesnseeesnsessssecesnsesssneeesnseessnesesteseeneceennesesneses Synchronize organizer data over the wireless network About synchronization conflicts Manage emaillirecomelliatiOtsGortl Cts xii4 sc 5 5 624 a aE ae E A tes eansatseaattneh nae EAEN ERBAA
208. ight not be able to perform this task You can use your BlackBerry device when you download the BlackBerry Device Software but not when you install the software You have the option to schedule the update to occur at a specific time 1 On the Home screen click the Wireless Update icon 2 Complete the instructions on the screen Note During the installation process your device might reset or display a white screen If encryption is turned on you might need to type your password at various times during the installation process 232 User Guide BlackBerry Device Software Return to the previous version of the BlackBerry Device Software Depending on the options set by your wireless service provider or administrator you might not be able to perform this task On the Home screen or in a folder click the Options icon Click Advanced Options Click Wireless Update Click Previous update succeeded Click Downgrade Ww RWN gt Delete the previous version of the BlackBerry Device Software If you update your BlackBerry Device Software the previous version of the software might be stored on your BlackBerry device for up to 30 days To increase the amount of application memory on your device you can remove the previous version manually 1 On the Home screen or in a folder click the Options icon Click Advanced Options Click Wireless Update Click Previous update succeeded Press the Menu key Click Delete Downgrade Da
209. ight want to switch to the messages application to reply to a message There are also shortcuts for most applications that can help you to perform common tasks quickly Note The more applications that you have running the more memory and battery power your device uses To optimize the performance of your device try to close applications when you are finished with them Related topics Keep an application running and switch to another application 228 Keep an application running and return to the Home screen 228 Close an application so that it is not running 229 Keep an application running and switch to another application 1 In an application press and hold the Menu key 2 Inthe application switcher slide your finger to the left or right and click an application icon 3 Ifthe application icon that you want does not appear click the Home screen icon and navigate to the application icon that you are looking for Related topics Keep an application running and return to the Home screen 228 Close an application so that it is not running 229 Keep an application running and return to the Home screen In an application perform one of the following actions e Ifyou are not on a call press the End key e Ifyou are ona call press and hold the Menu key Click the Home screen icon Note If you press the End key while you are on a call you will end the call even if you have switched to another application Related topics Keep an a
210. iles Depending on your BlackBerry device model and wireless network some profiles might not be supported Headset HSP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets that support the Headset profile Handsfree HFP This profile allows you to connect your BlackBerry device to Bluetooth enabled headsets and car kits that support the Handsfree profile Serial Port Profile This profile allows you to connect your BlackBerry device to Bluetooth enabled devices that support desktop connectivity wireless bypass and data transfer Desktop Connectivity This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can synchronize your organizer data Wireless Bypass This service allows you to connect your BlackBerry device to a Bluetooth enabled computer that is running BlackBerry Desktop Software so that you can send and receive email messages and synchronize your organizer data without using a connection to the wireless network To use this service your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server Data Transfer This service allows you to connect your BlackBerry device to Bluetooth enabled devices that support the transfer of data such as media files Dial Up Networking DUN This profile allows you to use your BlackBerry device as a modem when
211. in a folder click the Options icon 2 Click Security Options 3 Click PGP 4 Perform one of the following actions e To download attachments in encrypted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically e To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment Information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Retrieve Encrypted Attachment Information field to Never 84 User Guide Messages 5 Press the Menu key 6 Click OK Change the default signing and encryption option Your BlackBerry device is designed to use the default signing and encryption option when you send a message to a contact that you have not sent a message to or received a message from previously If you have sent a message to or received message from the contact previously your device tries to use the signing and encryption option that was used for the last message On the Home screen or in a folder click the Options icon Click Security Options Click S MIME or PGP Change the Default Encoding field Press the Menu key Click Save AuUAWNS About message classifications If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature and your administrator turns on message classifications the BlackBerry
212. in contact list click BlackBerry Contacts Click a contact e Ifthe contact that you want to forward is in your BlackBerry Messenger contact list click Messenger Contacts Select one or more BlackBerry Messenger contacts Click OK Ping a contact When you ping a contact the contact s BlackBerry device vibrates 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Ping Contact Turn off ping vibration 1 In BlackBerry Messenger on the Contact list screen press the Menu key 224 User Guide BlackBerry Messenger Click Options Change the Vibrate When Receiving a Ping field to No Press the Menu key Click Save ou RW To turn on ping vibration again change the Vibrate When Receiving a Ping field to Yes Prevent conversations from appearing in the main message list In BlackBerry Messenger on the Contact list screen press the Menu key Click Options Change the Show Conversations in Message List field to No Press the Menu key Click Save ORWNS To view conversations in the main message list again change the Show Conversations in Message List field to Yes Start a conference In BlackBerry Messenger during a conversation press the Menu key Click Invite to Conference Select one or more BlackBerry Messenger contacts Click OK AWN View conference participants 1 In BlackBerry Messenger during a conference press the Menu key 2 Click View Participants Copy a
213. ing To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service From the Home screen press the Send key Press the Menu key Click Options Click Call Waiting Change the Call Waiting Enabled field to Yes Press the Menu key Click Save NOURWNS To turn off call waiting change the Call Waiting Enabled field to No Call forwarding About call forwarding Depending on your wireless service provider one or more call forwarding phone numbers might already be available on your SIM card or BlackBerry device You might not be able to change or delete these phone numbers or add new ones For more information contact your wireless service provider Forward calls To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service From the Home screen press the Send key Press the Menu key Click Options Click Call Forwarding AWN 30 User Guide Phone 5 Perform one of the following actions e To forward all calls to a call forwarding number select the Forward All Calls option Change the Forward All Calls field to a call forwarding number e To forward unanswered calls only verify that the Forward All Calls field is set to Do Not Forward Change the If Busy If No Reply and If Not Reachable fields to a call forwarding number 6 Press the Menu key 7 Click Save To stop forwarding calls change the F
214. ireless network from a web site or using the BlackBerry Desktop Manager You can update your BlackBerry Device Software over the wireless network if a Wireless Update icon appears on the Home screen of your device You can also check for updates manually through the device options The available update might be a complete software update or a partial software update only If the available update is a complete software update your device data is backed up on your device and restored during the installation process Depending on the options set by your wireless service provider or administrator you might not be able to update the BlackBerry Device Software over the wireless network Depending on your wireless service provider extra fees might apply when you download the update to your device If your device is associated with the BlackBerry Internet Service you can update the BlackBerry Device Software by connecting your device to your computer and visiting www blackberry com update If you have installed the BlackBerry Desktop Software on your computer you can update the BlackBerry Device Software using the BlackBerry Desktop Manager For more information about updating the software using the BlackBerry Desktop Manager see the online help that is available in the BlackBerry Desktop Manager Update the BlackBerry Device Software over the wireless network Depending on the options set by your wireless service provider or administrator you m
215. isable LED field to No To turn off the connection to the wireless network so that your device does not receive phone calls or messages when bedside clock mode is turned on change the Disable Radio field to Yes To turn off screen dimming when bedside clock mode is turned on change the Dim Screen field to No 5 Press the Menu key 6 Click Save Turn on the alarm On the Home screen click the Clock icon Press the Menu key Click Set Alarm Slide your finger to highlight On or Weekdays Press the Escape key Click Save DuURWN gt At the top of the Home screen a clock indicator appears Silence the alarm e If Snooze is not turned on click the screen e If snooze is turned on click Snooze Change alarm notification options On the Home screen click the Clock icon Press the Menu key Click Options In the Alarm section change the Alarm Tune Snooze Time Volume and Vibration fields Press the Menu key Click Save Ou RWNS Use the stopwatch 1 On the Home screen click the Clock icon 142 User Guide nawy Press the Menu key Click Stopwatch Click the start stop icon Perform any of the following actions e To record lap times click the lap icon e To stop timing click the start stop icon again e To send the results in a message press the Menu key Click Send Results Click a message type Set the timer wo ONAMRWNS On the Home screen click the Clock icon
216. itional numbers Press the Menu key Click Save OaRwWN gt View a contact In the contact list click a contact Change a contact In the contact list highlight a contact Press the Menu key Click Edit Change the contact information Press the Menu key Click Save DU AWN Delete a contact 1 In the contact list highlight a contact 2 Press the Menu key 3 Click Delete Search for contacts in your organization s address book After typing the main part of a phone number in a phone number field press the Menu key Personal organizer To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator In the contact list press the Menu key Click Lookup Type part or all of a contact name Press the Enter key AWN Manage contact lookup results 1 In the contact lookup results highlight a contact 2 Press the Menu key 3 Perform one of the following actions e To add a contact to your contact list click Add to Contacts e To add all the contacts click Add All to Contacts e To view information for a contact click View 146 User Guide Personal organizer e To delete a contact from the contact lookup results click Delete e To delete the contact lookup results click Delete Lookup e To start a new contact lookup click Lookup Customizing con
217. k are trademarks of Microsoft Corporation Novell and GroupWise are trademarks of Novel trademarks of PGP Corporation Roxio is a trademark of Sonic Solutions Mail Consortium All other trademarks are the property of their respective owners mited and are registered and or used in the U S and countries around DataViz Documents to Go Sheet to Go Slideshow to Go and Word to Go are trademarks of DataViz ute Gears is a trademark of Google Inc GSM and Global System for Inc PGP PGP Desktop Professional and PGP Universal Server are RSA is a trademark of RSA Security vCard is a trademark of the Internet Portions of the BlackBerry Device Software are copyright 2007 2008 The FreeType Project www freetype org All rights reserved The BlackBerry smartphone and other devices and or associated software are protected by copyright international treaties and various patents including one or more of the following U S patents 6 278 442 6 271 605 6 219 694 6 075 470 6 073 318 D445 428 D433 460 D416 256 ng in the U S and in various countries around the world Visit www rim com patents for a list of RIM as ntation incorporated by reference herein such as documentation provided or made available at ded or made accessible AS IS and AS AVAILABLE and without condition endorsement guarantee representation or warranty of any kind by Research In Motion Limited and its affiliated companies RIM and RIM assumes no responsi
218. k the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Add Notes Type call notes Press the Menu key 10 Click Save WOMNDANAWNS 28 User Guide Change call log notes OONANRAWNS S From the Home screen press the Send key Click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Edit Notes Change the call notes Press the Menu key Click Save Send a call log NOURWNS From the Home screen press the Send key Click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key Click Forward Delete call logs 1 From the Home screen press the Send key Click the Phone History icon Perform one of the following actions e To delete a single call log highlight a call log Phone e To delete a range of call logs touch two call logs simultaneously and slide your finger up or down to select additional call logs Release the Shift key Press the Menu key Click Delete Delete call log notes DuUARAWNS From the Home screen press the Send key Click the call log icon Highlight a call log Press the Menu key Click View History Press the Menu key 29 User Guide Phone 7 Click Edit Notes 8 Press the Menu key 9 Click Clear Field 10 Press the Menu key 1 Click Save Call waiting Turn on call wait
219. lackBerry Device Software Verify that you have cleared the browser cache 245 User Guide SIM card SIM card Depending on your wireless service provider and wireless network your BlackBerry device might not use a SIM card About the SIM card phone book If your wireless service provider has set up your SIM card with a SIM card phone book you can use the SIM card phone book to access contacts that you have added to your SIM card The SIM card phone book is different from the contact list on your BlackBerry device If you switch SIM cards the contacts in the SIM card phone book change You can add ADN entries to your SIM card phone book You can also search for ADN entries or SDN entries ADN entries appear in plain text and SDN entries appear in bold Add a contact to your SIM card In the contact list press the Menu key Click SIM Phone Book Press the Menu key Click New Type the contact information Press the Menu key Click Save NOURWNS Copy contacts from your SIM card to your contact list Depending on your wireless service provider and wireless network this feature might not be supported 1 In the contact list press the Menu key 2 Click SIM Phone Book 3 Press the Menu key 4 Click Copy All To Contacts Note If you try to copy a SIM card contact with a phone number that matches the phone number of a contact that already appears in your contact list your BlackBerry device does not copy the
220. lder 113 Rename a playlist 106 Rename a picture or picture folder You can only rename pictures and picture folders that you transferred to or created on your BlackBerry device On the Home screen click the Media icon Click the Pictures icon Click a category Highlight a picture or picture folder Press the Menu key Click Rename Type a name for the picture or picture folder Click Save ON AM RWN SD Related topics Rename an audio or video file 113 Rename a playlist 106 113 User Guide Move a media file You can only move media files that you added On the Home screen click the Media icon Press the Menu key Click Explore Navigate to a folder that contains media files Highlight a media file Press the Menu key Click Move Navigate to the new location Click a folder 10 Click Move Here OMONAORAWNS Related topics Change the location for storing pictures 109 Change the location for storing videos 108 Delete a media file or folder You can only delete media files and folders that you added On the Home screen click the Media icon Click a media type If necessary click a category Highlight a media file or folder Press the Menu key Click Delete Aun RWN gt Related topics Delete a playlist 107 Search for a media file On the Home screen click the Media icon Click a media type If necessary click a category AWN View properties for a media file
221. lete NOURWN gt 267 User Guide Security Clear the PGP data cache The PGP data cache contains cached PGP public keys and the PGP Universal Server policy that your BlackBerry device downloads from the PGP Universal Server On the Home screen or in a folder click the Options icon Click Security Options Click PGP Press the Menu key Click Clear Universal Cache ORwWN gt The next time that you send a PGP protected message your device downloads an updated PGP Universal Server policy and updated PGP public keys from the PGP Universal Server PGP key status PGP key status indicators The PGP key has a corresponding private key that is stored on your BlackBerry device he PGP key is trusted and valid and the revocation status of the PGP key is good The revocation status of the PGP key is unknown or the key is weak vw rom x he PGP key is untrusted revoked expired not valid or cannot be verified Check the revocation status of a PGP key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Fetch Status NOURWNS 268 User Guide Security Change the trust status of a PGP key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Highlight a PGP key Press the
222. lication wait for the sound 2 Say Call and a contact name or phone number To end the call press the End key AutoText Change an AutoText entry On the Home screen or in a folder click the Options icon Click AutoText Click an AutoText entry Change the AutoText entry AWN 293 User Guide Accessibility options 5 Press the Menu key 6 Click Save 294 User Guide BrickBreaker BrickBreaker About BrickBreaker The object of BrickBreaker is to destroy bricks using a paddle and a ball During the game capsules fall from the bricks that you destroy The capsules provide you with different mechanisms for destroying bricks or controlling the ball or paddle If the ball hits the paddle a brick or the top of the game board 50 times on any level the bricks descend one space each time that you hit the ball with the paddle BrickBreaker capsules Long This capsule makes the paddle longer Slow This capsule slows down the ball Gun This capsule enables you to shoot three bullets at the bricks a bullet can destroy unbreakable bricks Laser This capsule enables you to shoot unlimited laser beams at the bricks Multi This capsule put n four balls in play Catch This capsule enables you to catch and hold the ball Flip This capsule changes the direction of the paddle Wrap his capsule enables you to move the paddle beyond the edge of the screen Bomb This capsule destroys the
223. lick Spell Check 180 User Guide Typing Click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Press the Enter key Press the Menu key 10 Click Save CON AOA WwW Delete a word from the custom dictionary On the Home screen or in a folder click the Options icon Click Spell Check Click Custom Dictionary Highlight a word Press the Menu key Click Delete Press the Menu key Click Save ONAN RWNS Custom dictionary About the custom dictionary You can add words to the custom dictionary so that your BlackBerry device recognizes the word when you check spelling Because SureType technology uses the same dictionary if you are using the SureType input method words that you add to your custom dictionary are displayed in the list that appears when you type Add a word to the custom dictionary On the Home screen click the Options icon Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Press the Enter key Press the Menu key Click Save ONAN RWN gt 181 User Guide Change a word in the custom dictionary On the Home screen click the Options icon Click Custom Dictionary Highlight a word Press the Menu key Click Edit Change the word Press the Enter key Press the Menu key Click Save WO MNAARWNS Delete a word from the custom dictionary On the Home screen click the Opti
224. lick the Maps icon On a map press the Menu key Click Find Location Click Favorites Highlight a bookmark Press the Menu key Click Move Click a new location Map options Set the GPS receiver that you use to track your movement Maps To perform this task if you don t have an internal GPS receiver you must pair your BlackBerry device with a Bluetooth enabled GPS receiver ORwWwN gt Ona map press the Menu key Click Options Change the GPS Source field Press the Menu key Click Save Clear the map cache ORWN gt 218 On a map press the Menu key Click Options Press the Menu key Click Clear Cache Click Delete User Guide Maps View status information at the top of a map You can view the battery power level wireless coverage level indicators the time and satellite and Bluetooth connection information at the top of maps Ona map press the Menu key Click Options Change the Hide Title Bar field to No Press the Menu key Click Save awy To hide the status information again change the Hide Title Bar field to Yes View north at the top of a map By default when you are tracking your movement the direction that you are moving appears at the top of the map 1 On a map press the Menu key 2 Click North Up To view the direction that you are moving at the top of the map again press the Menu key Click Track Up Hide the tracking information at the bottom of a map
225. lished in Canada 310
226. lose the list e To add the word to the custom dictionary click Add to Dictionary 179 User Guide Typing Check spelling automatically before sending email messages On the Home screen or in a folder click the Options icon Click Spell Check Select the Spell Check Email Before Sending option Press the Menu key Click Save OoRWN gt Change options for checking spelling You can change the type and length of words that the spelling checker includes when checking spelling On the Home screen or in a folder click the Options icon Click Spell Check Change one or more options Press the Menu key Click Save ORWN gt Stop displaying spelling suggestions in the list that appears when you type By default if you start typing a letter combination that your BlackBerry device does not recognize spelling suggestions appear in bold in the list that appears when you type 1 In the device options click Language Click Input Options Clear the Include Spell Check Variants checkbox Press the Menu key Click Save Oo RWHN Add a word to the custom dictionary On the Home screen or in a folder click the Options icon Click Spell Check Click Custom Dictionary Press the Menu key Click New Type a word or letter combination Press the Enter key Press the Menu key Click Save OMNANAWNS Change a word in the custom dictionary 1 On the Home screen or in a folder click the Options icon 2 C
227. m that you want to change 9 Change the ring tone or alert information 10 Press the Menu key 1 Click Save Download a ring tone Depending on your wireless service plan this feature might not be supported On the Home screen click the Media icon Click Ring Tones Click All Ring Tones Press the Menu key Click Download Ring Tones OoRWN gt Related topics Legal notice 307 Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your device On the Home screen click the Options icon Click Advanced Options Click Accessibility Change the Event Sounds field to On Press the Menu key Click Save DuUAWNS 172 User Guide Ring tones sounds and alerts LED notification LED notification The LED light on the top of your BlackBerry device flashes different colors to indicate different statuses Green You are in a wireless coverage area Blue Your device is connected to a Bluetooth enabled device Red A new message has arrived and your selected sound profile is set to notify you using the LED If you are using your device with a smart card your device is accessing data on the smart card Amber The battery power level for your device is low Turn off Bluetooth connection notification On the Home screen or in a folder click t
228. mail account For more information about supported email accounts contact your wireless service provider e Ifyou are switching from another BlackBerry device that is associated with one or more email addresses using the BlackBerry Internet Service verify that you have completed the process for switching devices automatically or manually using the email setup application For more information about switching devices see the Learn More booklet that came with your device For more information about setting up an email address visit www blackberry com go docs and click BlackBerry Internet Service am not receiving messages Try performing the following actions User Guide Welcome to BlackBerry e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or ina folder
229. mber Delete a mailing list 1 2 3 In the contact list highlight a mailing list Press the Menu key Click Delete Group Multiple contact lists About multiple contact lists If your BlackBerry device is associated with multiple email accounts you might have contacts from each email account on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work contact list and your personal contact list on your device For more information contact your wireless service provider Switch contact lists 1 2 3 In a contact list press the Menu key Click Select Contacts Click a contact list Change the default contact list 1 2 3 4 On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Services Change the Contact List SYNC field 149 User Guide Personal organizer 5 Press the Menu key 6 Click Save Contact list options Sort contacts or tasks In the contact list or task list press the Menu key Click Options If necessary click General Options Change the Sort By field Press the Menu key Click Save DuUAWNS Change the display options for contacts You can change how your contacts appear in all applications including the phone message list contact list and calendar On the Home screen or in a folder click the Options icon Click Language C
230. message filter options 9 Press the Menu key 10 Click Save Messages Create an email message filter based on a contact or subject Press the Menu key Type a name for the ema Press the Menu key Click Save ON AMARWNS On the Home screen click the Messages icon Highlight an email message Click Filter Sender or Filter Subject il message filter Set the email message filter options Options for email message filters From Specify one or more contacts or email addresses that the email message filter should search for in the From field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent To Specify one or more contacts or email addresses that the email message filter should search for in the Sent To field of email messages Separate multiple contacts or email addresses with a semicolon To specify that the email message filter should search for all contacts or email addresses that contain specific text type the text and use an asterisk as a wildcard character to represent the rest of the contact or email address Sent directly to me Set whether the email m CC to me Set whether the email n BCC to me Set whether the email m
231. n 1 Ina message highlight a digital signature indicator 2 Press the Menu key 3 Click Check Sender s Certificate or Check Sender s Cert Chain S MIME protected message options Change your signing or encryption certificate Your BlackBerry device uses your encryption certificate to encrypt messages in the sent items folder and includes your encryption certificate in messages that you send so that recipients can encrypt their reply messages On the Home screen or in a folder click the Options icon Click Security Options Click S MIME In the Signing Options section or the Encryption Options section change the Certificate field Press the Menu key ORWN gt 77 User Guide Messages 6 Click Save Change options for downloading attachments in encrypted messages On the Home screen or in a folder click the Options icon Click Security Options Click S MIME Perform one of the following actions e To download attachments in encrypted messages automatically change the Retrieve Encrypted Attachment Information field to Automatically e To download attachments in encrypted messages manually change the Retrieve Encrypted Attachment Information field to Manually e To prevent your BlackBerry device from downloading attachments in encrypted messages change the Retrieve Encrypted Attachment Information field to Never 5 Press the Menu key 6 Click OK AWN Change the default signing and encryption option
232. n including ring tones and notifications for specific contacts and LED notification click All Alerts Off Related topics Silence the alarm 142 Create a custom sound profile On the Home screen click the Sounds icon Click Edit Profiles Click Add Custom Profile Type a name for the profile Click an application or item Set the notification information Press the Menu key Click Save ON AM wN Delete a sound profile You can delete all the preloaded sound profiles except the Normal Vibrate Only and All Alerts Off sound profiles 1 On the Home screen click the Sounds icon 2 Click Edit Profiles 3 Highlight a profile 171 User Guide Ring tones sounds and alerts 4 Press the Menu key 5 Click Delete Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts When you receive a call or message from the contact your device uses the assigned ring tone or alert even if you switch your sound profile to Silent or Vibrate Only If you do not want to be notified with the assigned ring tone or alert you can set your sound profile to All Alerts Off 1 On the Home screen click the Sounds icon 2 Click Set Contact Alerts 3 Click Add Contact Alert 4 Press the Menu key 5 Click Add Name 6 Click a contact 7 To add additional contacts repeat steps 3 to 5 8 Click the application or ite
233. n a message press the Menu key 2 Click Reply or Reply to All Forward a message You cannot forward MMS messages that contain content that is copyright protected 1 In a message press the Menu key 2 Perform one of the following actions e Click Forward e Click Forward As Click a message type Resend a message You cannot change an SMS text message or MMS message before you resend it 1 In a sent message press the Menu key 2 Perform one of the following actions e To change the message click Edit Change the message Press the Menu key Click Send e Tochange the recipients click Edit Highlight a contact Press the Menu key Click Change Address Click a new contact Press the Menu key Click Send e To resend the message without changing it click Resend Stop a message from sending You can stop a message from sending only if a clock icon appears beside the message 1 On the Home screen click the Messages icon 48 User Guide Messages 2 Highlight the message 3 Press the Menu key 4 Click Delete Managing messages Open a message If your BlackBerry device is associated with more than one email address you might be able to open messages from the message list for a specific email address 1 On the Home screen click the Messages icon 2 Click a message If you open an MMS message and the content does not appear press the Menu key Click Retrieve Save a message 1 On the Home screen click the Me
234. n a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Edit Bookmark Change the web feed Click Accept NOURWN gt File a web feed On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Move Bookmark Click the new location AuUAWNS Delete a web feed On a web page press the Menu key Click Bookmarks Highlight a web feed Press the Menu key Click Delete Bookmark ORWN gt Browser options Change the default browser view 1 On the Home screen click the Browser icon 2 Press the Menu key Browser 131 User Guide Browser Click Options Click General Properties Change the Default View field Press the Menu key Click Save Options NOOR WwW Change the home page or start page Depending on your wireless service provider you might not be able to change the home page On the Home screen click the Browser icon Press the Menu key Click Options Click Browser Configuration Perform any of the following actions e Inthe Home Page Address field type a web address e Change the Start Page field Press the Menu key 7 Click Save Options ORwWN gt Change JavaScript options In the browser press the Menu key Click Options Click Browser Configuration Select any of the following check boxes e Support JavaScript e Allow JavaScript popups e Terminate slow running scripts
235. n for a weakly encrypted message 1 In a weakly encrypted message highlight the encryption status indicator 2 Press the Menu key 3 Click Encryption Details S MIME protected message status Digital signature indicators for S MIME protected messages Q Your BlackBerry device verified the digital signature RX Your device cannot verify the digital signature R Your device requires more data to verify the digital signature 76 Messages User Guide Messages Your device trusts the certificate chain The sender s email address does not match the email address of the certificate subject or the sender s certificate is revoked is not trusted cannot be verified or is not on your device WV The certificate is weak the certificate status is not current or your device requires more data to verify the trust status of the certificate The sender s certificate is expired Encryption status indicators Your administrator sets whether messages that you receive are considered to be strong or weak The message Is strongly encrypted a The message is weakly encrypted Check the status of a certificate or certificate chain If a certificate is included in a received message or is already stored in the key store on your BlackBerry device you can check the status of the sender s certificate or you can check the status of the sender s certificate and all other certificates in the certificate chai
236. n slides in a slide show AuRWNS On the Home screen click the Media icon Press the Menu key Click Options Change the Slide Show Interval field Press the Menu key Click Save View pictures in list view ORWN gt On the Home screen click the Media icon Click the Pictures icon Click a category Press the Menu key Click View List Sort pictures AuRWN gt On the Home screen click the Media icon Press the Menu key Click Options Change the Sort By field Press the Menu key Click Save Resize a picture before you send it as an attachment When you attach a jpg or png picture file to an email message or MMS message a dialog box appears that allows you to resize the picture 1 12 In the dialog box that appears after you attach the picture perform any of the following actions e Select a new size Media User Guide Media e Ifyou are going to attach additional pictures and want to use the same size for all the pictures select the Apply to All Images check box 2 Click OK Managing media files Rename an audio or video file You can only rename media files that you added On the Home screen click the Media icon Press the Menu key Click Explore Navigate to a folder that contains audio or video files Highlight an audio or video file Press the Menu key Click Rename Type a name for the file Click Save OMONANAWNS Related topics Rename a picture or picture fo
237. nabled device To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with the Bluetooth enabled device Your BlackBerry device might attempt to connect to the device automatically when Bluetooth technology is turned on and the devices are within range On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Connect ORwWN gt To disconnect from a paired Bluetooth enabled device highlight the device Press the Menu key Click Disconnect Related topics Turn on Bluetooth technology 204 Switch to a paired Bluetooth enabled device during a call To perform this task you must turn on Bluetooth technology 1 During a call press the Menu key 2 Click Activate lt Bluetooth device gt Related topics Turn on Bluetooth technology 204 Share contacts with a paired Bluetooth enabled car kit On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled car kit Press the Menu key Click Connect Press the Menu key Click Transfer Contacts NOuURWN gt Receive a media file using Bluetooth technology To perform this task Bluetooth technology must be turned on and your BlackBerry device must be paired with a Bluetooth enabled device 1 On the Home screen click the Media icon 2 Click a media type 3 Press the Menu key
238. ne location to another ORwWN gt For more information about transferring and managing media files see the online help that is available in the Roxio Media Manager Transfer a file between your device and your computer in mass storage mode or MTP Mass storage mode and MTP enable you to transfer files between a media card in your BlackBerry device and your computer or your device memory and your computer Connect your device to your computer On the Home screen or in a folder click the Options icon Set the Mass Storage Mode Support or the Media Transfer Protocol MTP field to On Press the Menu key Click Save On your computer your device may appear as a removable disk Drag a file from a location on your computer to the device Du RWNS To exit mass storage mode or MTP disconnect your device from your computer Change how you transfer files between your device and your computer 1 On the Home screen or in a folder click the Options icon 2 Click Memory 3 Perform one of the following actions e To use mass storage mode to transfer files between your BlackBerry device and your computer set the Mass Storage Mode Support field to On If necessary change the Auto Enable Mass Storage Mode When Connected field e To use MTP to transfer media files between your device and your computer set the Media Transfer Protocol MTP field to On If necessary change the Auto Enable Mass Storage Mode When Connected field 118
239. ne number Check signal strength Say this voice command to check your wireless coverage level Check network Say this voice command to check the wireless network that your device is connected to Check battery Say this voice command to check the battery power level Repeat Say this voice command to have the last voice prompt repeated to you Cancel Say this voice command to close the voice dialing application Related topics Set options for dialing extensions 35 42 User Guide Voice commands Change the language for voice commands To perform this task you must have more than one language on your BlackBerry device For more information contact your wireless service provider or administrator When you change the language for voice commands you change the language for voice prompts and the language that you use to make a voice command On the Home screen or in a folder click the Options icon Click Language and Text Input Change the Voice Dialing Language field Press the Menu key Click Save vRwWN gt Turn off choice lists for voice commands If your BlackBerry device identifies more than one possible match to a voice command your device presents you with a list of possible matches or a choice list You can turn off choice lists so that your device always selects the best match and dials the phone number automatically On the Home screen or in a folder click the Options icon Click
240. nection type Certificate servers Add a certificate server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificate Servers Press the Menu key Click New Server Specify information for the certificate server Press the Menu key Click Save WO MNANAAWNS Change connection information for a certificate server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificate Servers Highlight a certificate server Press the Menu key Click Edit Change connection information for the certificate server Press the Menu key Click Save WON AARWN gt 271 User Guide Security Connection options for LDAP and DSML certificate servers Friendly Name Type a display name for the certificate server Server Name Type the network address of the certificate server Base Query Type the base query information for the certificate server using X 509 certificate syntax for example o test rim net Port ype the port number for your organization s network The default port number is 389 Authentication Type Specify whether you must log in to the certificate server Connection Type Specify whether your BlackBerry device uses an SSL connection or a TLS connection to connect to the certificate server Connection options for OCSP and CRL s
241. nference call During a call press the Menu key Click Add Participant Type a phone number or highlight a contact Press the Send key During the second call press the Send key to join your first contact to the conference call o join another contact to the call repeat steps 1 to 5 DU AWNS Related topics Place a call on hold 21 Create a phone number link for a conference call 1 Type a phone number for the conference call bridge 2 Type X and the access code Speak privately with a contact during a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Split Call 3 Click a contact To return to the conference call press the Menu key Click Join Disconnect a contact from a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 1 During a conference call press the Menu key 2 Click Drop Call 3 Click a contact Leave a conference call You can perform this task only if you make a conference call by joining calls together and not if you create a conference call meeting in the calendar 27 User Guide Phone If you make a conference call you can leave the conference call and the call continues without you Dependin
242. nfo In the Rename field type a name Click Save AunRWN gt Delete a contact 1 In BlackBerry Messenger on the Contact list screen highlight a contact 2 Press the Menu key 3 Click Delete Contact Groups Add a group 1 On the Home screen in the Instant Messaging folder click the BlackBerry Messenger icon 2 On the contact list screen press the Menu key 3 Click Add Group 4 Type a name for the group 5 Click Save 222 User Guide BlackBerry Messenger Move a contact to a different group In BlackBerry Messenger on the Contact list screen highlight a contact Press the Menu key Click Move Contact Click a group AWN gt Rename a group In BlackBerry Messenger on the Contact list screen highlight a group Press the Menu key Click Edit Group Type a name for the group Click OK nawn Delete a group You must move your contacts out of a group before you can delete that group There must be at least one group in your BlackBerry Messenger contact list you cannot delete the last remaining group in your contact list 1 In BlackBerry Messenger highlight a group 2 Press the Menu key 3 Click Delete Group Conversations Start a conversation In BlackBerry Messenger on the Contact list screen highlight a contact Press the Menu key Click Start Conversation Type a message Press the Enter key OoRWN gt Open a conversation Conversations appear in the con
243. ng a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset 103 User Guide Media Keep backlighting on when you play a video By default the backlighting is designed to turn off after a period of time to conserve battery power On the Home screen click the Media icon Press the Menu key Click Options Change the Turn Off Auto Backlighting field to No Press the Menu key Click Save Du AWN Display closed captions in videos You can turn on closed captioning so that text displays on the screen when you play video files that support closed captioning On the Home screen click the Media icon Press the Menu key Click Options Change the Display Closed Captions field to Yes If necessary change the Appearance Position and Font Scale fields Press the Menu key Click Save NOUAWNS Playlists About playlists You can create both standard and automatic playlists for songs You create a standard playlist by manually adding songs that are on your BlackBerry device or media card You create an automatic playlist by specifying criteria for artists albums or genres of songs When you add a song to your device that meet
244. nge the Separators field 6 Press the Menu key 7 Click Save ou RW Open a new message automatically when you remove your device from your holster On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Auto Open Newest Message After Removing Device From Holster field Press the Menu key Click Save NOUAWNS About multiple message lists Depending on your email setup option you might be able to associate your BlackBerry device with more than one email account For example you might be able to associate your device with a work email account and one or more personal email accounts If you associate your device with more than one email account multiple message lists might appear on your device In a message list for a specific email account you can open and manage email messages for that email account and you can send messages using the email address for the email account For more information about associating your device with more than one email account see the BlackBerry Internet Service Online Help Depending on your theme a separate message list might appear for SMS text messages and MMS messages Hide messages from specific email accounts from the main messages application On the Home screen click the Messages icon Press the Menu key Click Options Click Main Message List Settings In the Email Accounts section select the check box beside one or mor
245. nology When location aiding is turned on your BlackBerry device connects to a central server periodically which can increase your data service charges To avoid these charges you can turn off location aiding but it might take longer for your device to get your GPS location For more information contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Advanced Options 212 User Guide GPS technology Click GPS Perform one of the following actions e To turn off location aiding change the Location Aiding field to Disabled e To turn off location aiding when roaming change the Location Aiding field to Disabled While Roaming Press the Menu key Click Save Prevent others from tracking your location If your email account uses a BlackBerry Enterprise Server your administrator might be able to track the location of your BlackBerry device For more information contact your administrator DoORWN gt On the Home screen click the Options icon Click Advanced Options Click GPS Change the GPS Services field to Location Off Press the Menu key Click Save GPS technology troubleshooting cannot use GPS technology Try performing the following actions e Ifyou are outdoors move away from buildings and expose your device to open sky e Ifyou are indoors move close to a window e Ifyou have paired your BlackBerry device with a Bluetooth enabled GPS receiver
246. ns To synchronize calendar entries click a calendar Change the Wireless Synchronization field to Yes Press the Menu key Click Save Du RWNS To stop synchronizing organizer data over the wireless network change the Wireless Synchronization field to No About synchronization conflicts A synchronization conflict occurs when you change the same email message or organizer data item on your BlackBerry device and in the email application on your computer If you reconcile your email messages using wireless email reconciliation on your device you can set whether the email messages on your device or the email messages on your computer take precedence when an email reconciliation conflict occurs If you synchronize your organizer data using wireless data synchronization the organizer data on your computer takes precedence over the organizer data on your device when a data synchronization conflict occurs 199 User Guide Synchronization Manage email reconciliation conflicts Set the On Conflicts option for each email address that is associated with your BlackBerry device On the Home screen click the Messages icon Press the Menu key Click Options Click Email Reconciliation If necessary change the Message Services field Set the On Conflicts field Press the Menu key Click Save ON AMRWNS Manage data synchronization conflicts You can change how conflicts that occur during organizer data synchronization are
247. nter key View points of interest on a map 1 On the Home screen click the Maps icon 2 When viewing a list of points of interest click View On Map To view a list of points of interest again press the Menu key Click View Businesses Track your movement To perform this task you must set a GPS receiver to use when you track your movement 1 On a map press the Menu key 2 Click Start GPS Navigation To stop tracking your movement press the Menu key Click Stop GPS Navigation Related topics 215 User Guide About GPS technology 23 Set a home or work address WO MNAARWN gt On a map press the Menu key Click Layers Ifn Hig light Home or Work Press the Menu key Click Edit Edit the address information Press the Menu key Click Lookup Address Show or hide a layer on a map You can set your BlackBerry device to display routes and locations that you have viewed recently on a map as well as routes and locations that you have bookmarked DaN On the Home screen or in a folder click the Maps icon On a map press the Menu key Click Layers Highlight a layer Press the Menu key Click Show or Hide Navigation Zoom in to a direction on a route 1 2 3 On a map highlight a direction on a route Press the Menu key Click Zoom To Point Zoom in to or out from a map 1 216 Ona map press the Menu key Click Zoom Perform one of the following actions
248. o not submit your score when prompted you can submit your score at a later time 1 On the High scores screen in the Username field type a user name 2 Inthe Password field type a password 3 Click Submit Check the Leaderboard on the Word Mole game web site 1 On the Word Mole game home screen click Options 2 Click High Scores 3 Click Leaderboard Multiplayer games Invite a player 1 On the Word Mole game home screen click New Game 2 Click Multiplayer 3 Click Invite 4 Click a contact 5 Click OK When a player accepts an invitation a green indicator appears beside their screen name To start the game click Start Game Accept an invitation In the Word Mole game invitation click Accept To start the game click Ready Wait for the game to start Set multiplayer game options To perform this task you must be the game organizer 1 On the Multiplayer Game Setup screen click Options 2 Perform any of the following actions e Toset the length for a game set the Point Goal field 300 User Guide e Toset the season for a game set the Season field To set bonuses for a game set the Bonuses field 3 Click OK Change your screen name On the Multiplayer Game Setup screen click your screen name Click Change Screen Name Type a new screen name Press the Enter key AWN Chat with other players 1 On the Multiplayer Game Setup screen in the Chat field type a message 2
249. ocation Press the Menu key Click Save 241 User Guide Wireless network coverage Wireless network coverage troubleshooting cannot connect to a wireless network Depending on your BlackBerry device model and wireless network this feature might not be supported Try performing the following actions e If your BlackBerry device uses a SIM card verify that your SIM card is inserted in your device correctly e If your device normally connects toa CDMA network and your device supports international roaming verify that your device is in global roaming mode and that your SIM card is inserted in your device correctly e Verify that you have turned on the connection to the wireless network e Verify that you are connected to your wireless service provider s network If you switched wireless networks manually your device remains connected to that wireless network until you select your wireless service provider s network again e Ifyou have set a specific speed for wireless network connections verify that you are in a wireless coverage area that supports the connection speed Related topics Turn off the connection to the wireless network 236 Switch wireless networks manually 239 cannot synchronize a certificate Verify that the certificate synchronization tool of the BlackBerry Desktop Manager is installed on your computer If the certificate synchronization tool is not installed on your computer re install the BlackBer
250. ock all outgoing calls and all outgoing international calls or you can block outgoing international calls only when roaming To use the blocked calling feature your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password Depending on your wireless service provider and wireless network this feature might not be supported Block calls To perform this task your BlackBerry device must use a SIM card and your wireless service provider must set up your SIM card for this service and provide you with a call blocking password From the Home screen press the Send key Press the Menu key Click Options Click Call Barring Highlight a call blocking option Press the Menu key Click Enable Type your call blocking password ON AMARWNS To stop blocking calls highlight a call blocking option Press the Menu key Click Disable 32 User Guide Phone Change the call blocking password From the Home screen press the Send key Press the Menu key Click Options Click Call Barring Press the Menu key Click Change Password DU AWN Fixed dialing Depending on your wireless service provider and wireless network this feature might not be supported About fixed dialing If you turn on fixed dialing you can only make calls to contacts that appear in your fixed dialing list and to official emergency access numbers
251. of an application database sssssssssosecsssessscsesscnssessnssecsasessaseecsstessnsecensscsssaseccaseessasessanesenssesesusesnesesesusessasesesnsesssnensssacssusesssassesnsesssaseqsesecesusesesaeescosess Check for application updates Application troubleshooting BlackBerry Device Software About updating the BlackBerry Device Software Update the BlackBerry Device Software over the wireless M twork sssesssssscsssescsssesesnecessscecsscessscecssscessnscesnscessuscesssesssnscessusessnsceesnscessueeesnseessnesesteceenesesneesesneses Return to the previous version of the BlackBerry Device Software Delete the previous version of the BlackBerry Device Software Check for BlackBerry Device Software updates that you can install over the wireless MEtWOFK ssscssescssseesssesesssesesnscesnsecesnuessnnecessuesssnesessteseenseestesssnneeeeneeees About updating the BlackBerry Device Software from a Web Site scesssssssssessssnsscsssccssneecssscessscecsnecesnscessucesuscesnscessuscesussesnscessussesnseessuceesnscesnecessuesssuecessueeennesesneees N N N W Update the BlackBerry Device Software from a Web Site sssssssssssssosessosssssnssssosssssnsessnsecsssesesnssssnsesesnescsnsesasnessensessnsessansesensesssnscsensessuseecasssssusessarsssanscessseesaaesssvess 234 BlackBerry Device Software troubles MOOLING sas sstsseszcss
252. off until you turn it on again click Full Power Off If you want your device to turn on again at the specified time or for alarm or calendar reminders click Turn Off Set your device to turn on and turn off automatically On the Home screen or in a folder click the Options icon Click Auto On Off Set the Weekday field to Enabled Specify the times when the BlackBerry device should turn on and off on weekdays Set the Weekend field to Enabled Specify the times when the device should turn on and off on weekends Press the Menu key Click Save ON AMRWN D gt Reset the device Remove and reinsert the battery Check the battery power level 1 On the Home screen or in a folder click the Options icon 2 Click Status Extend battery life Try performing the following actions e Set your BlackBerry device to turn on and turn off automatically 243 User Guide Power battery and memory e Charge your device regularly e Keep your battery connections clean Every few months use a cotton swab or dry cloth to clean the metal contacts on the battery and the device e Set backlighting to remain on for a shorter period of time and lower its brightness e Turn off the connection to a wireless network when you are not in a wireless coverage area e Switch your vibrating notifications to sound notifications or LED notifications lower the volume of your sound notifications or select a shorter ring tone e Delete t
253. oftware Third p rty a pplication Controli a a E EA alas ete eA Secun rou 8 ets oT Ld ho anena RE I E earls E E E EERS Soe Cook ndan e PO r A AA E ean ie ee ATES Service books Diagnostic reports Oe MUNIN NL S i gaze PEEN EA cst in PEATA see IO me ior ey a EA TNA About accessibility options Display Glosedl Gaptio ENTIRI E EAEE T AAEE AA EEAS A teasebeae TAA E EAR bonne Change the display font Use reverse contrast for the screen display Useigrays le for the sereewdisplayssisrenensonan d iiae SEEE SIar EESE yA AS EE sdtstaasiredunscasseshaersteasnenntine oestaiete Set the number of icons that appear on the Home screen Turn on event sound Assign ring tones and alerts to a contact TSUP maaa a Get sndseteeedusndany dh cchsenedeuesiionsenavecsstnecssunstassedsebaccsud A E A E S Hearing aid mode Voice dialing AUTOTEKE eapi ie E EA A EE E AA EE A Aa AEE EEE EO A E A a AOA E AI e E EN ch E E E P Gah E EEE E ESEE R E E NE PE E E E ee ees About Bi GK Bree Ce sneren E RA A EE N RE BrickBreaker capsules BrickBreaker scoring Play BrickBreaker Adjustthe WOME Sco sec ccs sce zvessecaecveccoessacayencas R EE E TET EE aveses ese ster E EERE E N Unis RAT Submit a score to the BrickBreaker high score web site Check the high scores on the BrickBreaker web site 276 280 280 282 282 282 286 287 287 288 290 290 290 290 290 291 291 29
254. om connecting to a specific location or resource without displaying a prompt click Add Deny Specify a protocol and if necessary the domain 8 Press the Menu key 9 Click Save yO O a Connection permissions for third party applications USB Set whether third party applications can use physical connections such as a USB cable or RS 232 cable that you have set up for your BlackBerry device Bluetooth Set whether third party applications can use Bluetooth connections Phone Set whether third party applications can make calls or access call logs Location Data Set whether third party applications can use your GPS location information Server Network Set whether third party applications can access the Internet or your organization s intranet using your organization s network Internet Set whether third party applications can access the Internet through your wireless service provider for example using a direct Internet connection or a WAP gateway Interaction permissions for third party applications Cross Application Communication Specify whether third party applications can communicate and share data with other applications on your BlackBerry device Device Settings Specify whether third party applications can turn on or turn off your device or change device options such as display options Media Specify whether third party applications can access media files on your device 284
255. ome screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Set the Trusted field to Yes Press the Menu key Click Save To turn on the prompt again set the Trusted field to Prompt Turn off a Bluetooth profile NOURWNS On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Clear the check box beside one or more Bluetooth profiles Press the Menu key Click Save Related topics Bluetooth profiles 207 Bluetooth technology 209 User Guide Bluetooth technology Encrypt data that you send or receive using Bluetooth technology To perform this task the paired Bluetooth enabled device must support data encryption On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Change the Security Level field to Hight Encryption Press the Menu key Click Save NOUR WN gt Turn off automatic reconnection to Bluetooth enabled devices By default when you turn on your BlackBerry device your device attempts to connect to the last Bluetooth enabled device you used On the Home screen click the Manage Connections icon Click Bluetooth Options Press the Menu key Click Options Change the Connect on Power Up field to No Press the Menu key Click Save NOURWN gt Bluetooth
256. onnect your BlackBerry device to another Bluetooth enabled device Bluetooth status indicators appear at the top of the Home screen For more information about Bluetooth indicators see the printed documentation that came with your BlackBerry device Turn on Bluetooth technology 1 On the Home screen click the Manage Connections icon 2 Select the Bluetooth check box To turn off Bluetooth technology clear the Bluetooth check box Pair with a Bluetooth enabled device You must pair your BlackBerry device with a Bluetooth enabled device before you can connect to it For more information about preparing the Bluetooth enabled device for pairing see the documentation that came with the Bluetooth enabled device On the Home screen click the Manage Connections icon Click Set Up Bluetooth Click Search Click a Bluetooth enabled device If necessary perform one of the following actions e Ifthe Bluetooth enabled device does not have a keyboard for example a headset on your BlackBerry device type the pairing passkey that is provided in the documentation that came with the Bluetooth enabled device The passkey is most often a numeric or alpha numeric code e Ifthe Bluetooth enabled device has a keyboard for example a laptop type a pairing passkey of your own choosing on both devices ue wWwna Related topics 204 User Guide Bluetooth technology Turn on Bluetooth technology 204 Connect to a paired Bluetooth e
257. ons icon Click Custom Dictionary Highlight a word Press the Menu key Click Delete Press the Menu key Click Save NOURWN gt Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them On the Home screen or in a folder click the Options icon Click Language Click Show Text Input Options Clear the Use Contacts as Data Source check box Press the Menu key Click Save Au AWN Stop adding items to the custom dictionary automatically On the Home screen or in a folder click the Options icon Click Language Click Show Text Input Options Clear the Auto Word Learning check box Change the Learn Words From Email Messages field to Off Press the Menu key Click Save NOURWNS 182 Typing User Guide Typing AutoText About AutoText AutoText is designed to replace specific text that you type with preloaded AutoText entries If you type text that can be replaced with an AutoText entry the text changes after you press the Space key Your BlackBerry device has built in AutoText entries that correct common mistakes For example AutoText changes hte to the You can create AutoText entries for your common typing mistakes or for abbreviations For example you might create an AutoText entry that replaces ttyl with talk to you later Create an AutoText entry DuUAWNS 8 9 10 On the Home screen or in a folder click
258. ontact your administrator User Guide Personal organizer Personal organizer Contacts Contact basics Add a contact 1 In the contact list click Add Contact 2 Type the contact information 3 Press the key 4 Click Save Add a contact from a message call log or web page In a message a call log or on a web page highlight a contact Press the Menu key Click Add to Contacts Type the contact information Press the Menu key Click Save DU AWNS Name a custom contact list field If you change the name of a custom contact list field it changes for all contacts When adding or changing a contact highlight the User1 User2 User3 or User4 field Press the Menu key Click Change Field Name Type a name for the custom contact list field Press the Enter key OR wWnN gt You can synchronize custom contact list fields on your BlackBerry device with the email application on your computer For more information about synchronizing custom contact list fields see the BlackBerry Desktop Software Online Help About pauses and waits Use a pause or a wait to separate additional numbers for example a password or extension from a main phone number After dialing the main phone number your BlackBerry device either pauses before dialing the additional numbers pause or prompts you to type them wait 145 User Guide Add a pause or a wait to a phone number Click Add Pause or Add Wait Type the add
259. ontents 1 In a document press the Menu key 2 Click Table of Contents To move to a specific heading click a heading Click View 96 When the Password protected document message appears press the Escape key User Guide Spreadsheets Move to a specific cell In a spreadsheet press the Menu key Click Go to Cell Type the cell co ordinates Press the Enter key AWN View the content of a cell In a spreadsheet click a spreadsheet cell View a list of worksheets 1 In a spreadsheet press the Menu key 2 Click Table of Contents To move to a specific worksheet click a worksheet Click View Switch worksheets 1 In a spreadsheet press the Menu key 2 Click Next Sheet or Prev Sheet Change the size of a column In a spreadsheet perform one of the following actions e To change the size of a column click the column label Click a size e To view all the text in a column click the column label Click Fit e Toc Click a size e Toc Click Save Set display options for a spreadsheet 1 In a spreadsheet press the Menu key 2 Click Options 3 Perform any of the following actions Files and attachments ange the size of all the columns in the spreadsheet click the unmarked column label in the upper left corner of the spreadsheet ange the column size for all spreadsheets press the Menu key Click Options Set the Column Width field Press the Menu key 97 User Guide e To
260. ooklet for your BlackBerry device 1 On the Home screen click the Manage Connections icon 2 Perform one of the following actions e To turn off a wireless connection clear the check box beside the connection type e To turn off all wireless connections click Turn All Connections Off Turn on or turn off data service or set roaming options Depending on your wireless service plan you might be able to turn off data service email messages PIN messages MMS messages and browser service on your BlackBerry device so that only phone and SMS text messaging are available You can also set your device to turn off data services when roaming For more information contact your wireless service provider 1 On the Home screen or in a folder click the Options icon 2 Click Mobile Network 3 Perform one of the following actions e To turn on or turn off data service change the Data Services field e To turn on or turn off data service when roaming change the While Roaming field e To receive a prompt when roaming that allows you to turn on or turn off data service change the While Roaming field to Prompt 4 Press the Menu key 5 Click Save 236 User Guide Wireless network coverage Wireless networks that your device connects to For more information about the wireless networks that your BlackBerry device connects to see the Safety and Product Information booklet for your device BlackBerry device Networks BlackBerry Storm
261. or your device model visit www blackberry com go devices Wireless service plan Awireless service plan with phone or voice is required to use the phone application and to send and receive SMS text messages and MMS messages Awireless service plan with data is required to use the browser service and instant messaging applications and to send and receive email messages and PIN messages For more information contact your wireless service provider BlackBerry Internet Service and BlackBerry Enterprise Server Once you have a data plan you must set up your email address or third party instant messaging account in order to send and receive email messages use third party instant messaging applications and use certain browser configurations If you are an individual user when you set up your email address or instant messaging account you are associating it with the BlackBerry Internet Service If you are a corporate user your administrator sets up your email account by associating it with a BlackBerry Enterprise Server Your administrator might set options that determine the features and settings that are available on your device Wireless service provider Features such as MMS messages location based services and some phone features are dependant on your wireless service provider s offerings For more information contact your wireless service provider Wireless network The wireless network that your device is connected to might
262. orward All Calls field to Do Not Forward Add a call forwarding phone number To perform this task your wireless service provider must set up your SIM card or BlackBerry device for this service From the Home screen press the Send key Press the Menu key Click Options Click Call Forwarding Press the Menu key Click New Number Type a phone number Press the Enter key Press the Menu key 10 Click Close OMNAARWN gt Change a call forwarding phone number You can only change call forwarding phone numbers that you have added 1 From the Home screen press the Send key 2 Press the Menu key 3 Click Options 4 Click Call Forwarding 5 Press the Menu key 6 Click Edit Numbers 7 Highlight a phone number 8 Press the Menu key 9 Click Edit 10 Change the phone number 11 Press the Enter key 31 User Guide Phone Delete a call forwarding phone number You can only delete call forwarding phone numbers that you have added From the Home screen press the Send key Press the Menu key Click Options Click Call Forwarding Press the Menu key Click Edit Numbers Click a phone number Click Delete ONAN RWN gt Call blocking Depending on your wireless service provider and wireless network this feature might not be supported About call blocking The blocked calling feature allows you to block all incoming calls or block incoming calls only when roaming You can also bl
263. ot available on my device Try performing the following actions e Verify that the email account that you are using supports all signing and encryption options 86 User Guide Messages e Ifyou use message classifications verify that the message classification supports the signing or encryption options that you want Try using a different message classification cannot open an attachment in an encrypted message The attachment information might not be available on the BlackBerry Enterprise Server your administrator might have set options to prevent you from opening attachments in encrypted messages or you might have received the message from an email account that does not support attachments in encrypted messages You cannot open an attachment in a PGP protected message that was encrypted using the OpenPGP format by an IBM Lotus Notes client working with PGP Desktop Professional or that was encrypted by the PGP Universal Server Message troubleshooting cannot send messages Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area your device should send messages when you return to a wireless coverage area e Ifthe menu item for sending a message does not appear verify that you have added an email address a PIN or a phone number for your contact e Ifyou created an email address or added an existing email address to yo
264. ou add an application To perform this task you must have set a BlackBerry device password On the Home screen or in a folder click the Options icon Click Password Change the Prompt on application install field to Yes Press the Menu key Click Save nawy View the size of an application database 1 On the Home screen or in a folder click the Options icon 2 Click Status 3 Press the Menu key 230 User Guide Applications 4 Click Database Sizes Check for application updates You can use the application center to check for updates for a select number of applications that are hosted by your wireless service provider In the application center perform one of the following actions e To check for application updates manually click Refresh e To check for application updates automatically press the Menu key Click Auto Refresh List Application troubleshooting cannot add update or return to the previous version of an application Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that your device has enough memory to add or update the application A third party application is not working as expected If you are trying to use a third party application that was not designed for BlackBerry devices with a touch screen you can turn on compatibility mode to allow the application to work on your device When you use an application in compat
265. ou try to type your password again the characters that you type appear on the screen If you exceed the number of allowed password attempts your device deletes all your device data for security reasons Set a device password On the Home screen or in a folder click the Options icon Click Password Set the Password field to Enabled Click Set Password Type a password Press the Menu key Click Save NOUAWNS To turn off the BlackBerry device password set the Password field to Disabled Change the device password 1 On the Home screen or in a folder click the Options icon 2 Click Password 3 Click Change Password Lock your device To perform this task you must have set a password for your BlackBerry device On the Home screen or in a folder click the Lock icon To unlock your device type your device password Press the Enter key Lock your device when you insert it in the holster 1 On the Home screen or in a folder click the Options icon 2 Click Password 249 User Guide Security 3 Change the Lock Handheld Upon Holstering field to Yes 4 Press the Menu key 5 Click Save Lock the screen You can lock your screen to avoid clicking the screen accidentally To unlock the screen press the Power key or the Power Lock key again If necessary type your device password Set a limit for device password attempts On the Home screen or in a folder click the Options icon Click Password
266. our BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature For more information contact your wireless service provider or administrator On the Home screen or in a folder click the Media icon or Files icon Navigate to a file Highlight the file Press the Menu key Click Send or Share Click a message type DuUAWNS Open a link in a file or an attachment Some files might contain links to embedded content such as tables pictures footnotes text boxes or comments 1 Ina file highlight a link 2 Press the Menu key 3 Click Get Link or Retrieve To return to the file press the Escape key Set font options for a file or an attachment Ina file or an attachment press the Menu key Click Options Set the font fields Press the Menu key Click Save OaRwWN gt 94 User Guide Managing files and attachments View properties for an attachment You can view the size author publication date and other attachment properties for an attachment 1 In an attachment press the Menu key 2 Click Retrieve Info or View Info View properties for a file You can view the size author publication date and other properties for a file On the Home screen or in a folder click the Media icon or Files icon Navigate to a file Highlight the file Press the Menu key Click Properties ORwWN gt R
267. our BlackBerry device that contain special characters or accents your computer might not support these characters On your computer verify that you are using the correct default code page and that the correct font support is installed on your computer For more information see the documentation for the operating system on your computer cannot enter a conference call with the Join Now option The Join Now option might not appear in the meeting notification if the meeting organizer is not using a BlackBerry device that supports the Join Now feature or if the meeting organizer did not enter the conference call information correctly If the Join Now option appears and your device is connected to a CDMA network you might need to change your smart dialing options so that you can enter the conference call using the Join Now option Try performing the following actions e Ifthe Join Now option does not appear to enter the conference call in the meeting or meeting invitation click the conference call bridge number and access code provided in either the Location field or the Notes section e Ifthe Join Now option appears and your device is connected to a CDMA network try increasing the default time that your device waits before dialing an extension From the Home screen press the Send key Press the Menu key Click Options Click Smart Dialing In the To access extensions in all other corporations section change the Wait For field to the high
268. our device has a Normal sound profile and six other preloaded sound profiles Loud Medi Alerts Off By default some of the settings in the preloaded sound profiles are based on the settings change the ring tone in the Normal sound profile the ring tone in the Loud Medium and updated If you do not want specific settings for a preloaded sound profile to update automatically when you change the corresponding setting in the Normal profi e you can manually change the settings in that preloaded sound profi um Vibrate Only Silent Phone Calls Only and All n the Normal sound profile For example when you Phone Calls Only sound profiles is automatically e You can create custom sound profiles When you assign a custom ring tone to a contact the ring tone is always active and does not change when you switch so audible even if you switch your sound profile to Silent or Vibrate Only You can change rename and delete most preloaded sound profiles You cannot delete the rename or delete the All Alerts Off sound profiles You can change the Normal sound profile but you cannot rename or delete it because some of the settings in the other preloaded sound profiles are based on the settings in the Normal sound profile Change you Click Set Ring WN e Tousea pr r ring tone On the Home screen click the Sounds icon Tones Alerts Click the application or item that you want to change Perform one of t
269. our smart card password 8 Select the check box beside a certificate 9 Click OK 10 Type your key store password 1 Click OK Lock your device when you remove your smart card from your smart card reader On the Home screen or in a folder click the Options icon Click Password If necessary change the User Authenticator field to Smart card Change the Lock On Card Removal field to Enabled Press the Menu key Click Save DU AWNS About smart password entry If you use advanced authentication and your BlackBerry device password or smart card password is numeric you might be able to use smart password entry in some password fields When smart password entry is turned on your device is designed to remember the format of a password that you type in a password field When you type the password again your device applies a smart password filter to the password field If the password is numeric a 123 indicator appears beside the password field If the password is alphanumeric an ABC indicator appears beside the password field To use smart password entry advanced authentication must be turned on and the correct smart card driver and smart card reader must be installed on your device 277 User Guide Security Turn off smart password entry To perform this task you must be using a smart card and a password to unlock your BlackBerry device You can turn off smart password entry to reduce the chance that someone migh
270. own key To take a picture press the Right Convenience key Typing shortcuts Depending on the typing input language that you are using some shortcuts might not be available To insert a period press the Space key twice The next letter is capitalized To capitalize a letter press and hold the letter key until the capitalized letter appears To type an accented character press and hold the letter key Click the accented character that appears on the screen To turn on NUM lock press and hold the 123 key until the lock indicator appears on the 123 key To turn off NUM lock press the 123 key again To turn on CAP lock press and hold the Shift key until the lock indicator appears on the Shift key To turn off CAP lock press the Shift key again To insert an at sign or a period in an email address field press the Space key To type a symbol press the Symbol key To see more symbols press the Symbol key again To edit text that you have typed click the text Your BlackBerry device displays the editing indicator around the cursor To move the cursor one character at a time touch the editing indicator and slide your finger To cut or copy text and paste it into an application simultaneously touch the screen before and after the text that you want to copy Click the cut or copy icon at the bottom of the screen Place the cursor where you want to insert the cut or copied text Press the Menu key Click Paste To change the typin
271. ox next to a category Delete a contact task or memo from a category When changing a contact task or memo press the Menu key Click Categories Clear the check box beside the category Press the Menu key Click Save ORWN gt Delete a category In the contact list task list or memo list press the Menu key Click Filter Highlight a category Press the Menu key Click Delete ORwWN gt Note When you delete a category contacts tasks or memos in the category are not deleted Calculator Use the calculator If you are using your BlackBerry device in landscape view there are additional functions available for use e Ifyou are using your device in portrait view to use the alternate function on a key press the Arrow key Press a key on the calculator Convert a measurement On the Home screen or in a folder click the Calculator icon Type a number Press the Menu key Perform one of the following actions e To convert the number from imperial to metric click To Metric e To convert the number from metric to imperial click From Metric AWN gt 168 User Guide Personal organizer 5 Click a conversion type 169 User Guide Ring tones sounds and alerts Ring tones sounds and alerts basics About ring tones sounds and alerts Ring tones sounds and alerts Sound profiles define how your BlackBerry device alerts you of phone calls messages reminders and browser content Y
272. pplication running and switch to another application 228 Close an application so that it is not running 229 228 User Guide Applications Close an application so that it is not running To optimize the performance of your BlackBerry device try to close applications when you are finished with them In an application perform one of the following actions e Press the Menu key Click Close e Press the Escape key If necessary continue to press the Escape key until the Home screen appears Related topics Keep an application running and switch to another application 228 Keep an application running and return to the Home screen 228 About adding applications The BlackBerry App World storefront allows you to search for and download applications for your BlackBerry device From BlackBerry App World you can browse featured and top downloaded items such as games social networking applications and productivity applications You can view applications by category and search by keyword Using an existing PayPal account you can buy and download items over the wireless network to your device Items that you buy are stored in BlackBerry App World on the My World screen To download BlackBerry App World visit www blackberryappworld com You can also access new applications through the application center You can use the application center to add update or return to the previous version of a select number of applications that are hosted
273. pplication that you assigned to the key e Assign a different application to the key 193 User Guide Search Search Messages attachments and web pages Search for messages You can search for messages on your BlackBerry device You might also be able to search for messages in the email application on your computer or in another integrated email account if your device is associated with an email account that uses the BlackBerry Internet Service or a BlackBerry Enterprise Server that supports this feature On the Home screen click the Messages icon Press the Menu key Click Search Specify the search criteria Press the Menu key Perform one of the following actions e To search for messages without saving your search criteria click Search e To save the search criteria click Save Type a title Press the Menu key Click Save e To search for messages using the criteria from your last search click Last Press the Menu key Click Search Du RWNS Note If you search for messages your device does not search attachments To stop a search press the Escape key Search criteria Search Type Change whether you search for messages on your BlackBerry device or for messages in an email application on your computer or in another integrated email account Name Specify one or more contacts or email addresses that your device should search for in messages You can also specify part of a name to widen the search
274. pport From the Home screen press the Send key Press the Menu key Click Options Click TTY Change the TTY Mode field to Yes Press the Menu key Click Save NOURWNS ATTY indicator appears in the device status section of the screen To turn off TTY support change the TTY Mode field to No Hearing aid mode Depending on your device model this feature might not be supported About hearing aid mode In hearing aid mode or telecoil mode the magnetic signal of your BlackBerry device is modified to an appropriate level and frequency response to be picked up by hearing aids that are equipped with telecoils 36 User Guide Phone Turn on hearing aid mode From the Home screen press the Send key Press the Menu key Click Options Click Hearing Aid Mode Change the Mode Enabled field to Telecoil Press the Menu key Click Save NOURWN gt The H T telecoil indicator appears at the top of the Home screen Multiple phone numbers About multiple phone numbers When you have multiple phone numbers associated with your BlackBerry device you can switch the phone number that you use as your active phone number You have multiple phone numbers associated with your device if one of the following situations applies e Your device uses a SIM card and your SIM card supports more than one phone number e Your wireless service provider has set up your device to support more than one phone number e Your wireless servi
275. press the Menu key Click Add To Dictionary e To stop checking spelling press the Menu key Click Cancel Spell Check Save a draft of a message 1 When composing a message press the Menu key 2 Click Save Draft Set the importance level for a message You can set the importance level for an email message PIN message or MMS message When composing a message press the Menu key Click Options Set the Importance field Press the Menu key Click Save ORwWN gt Blind carbon copy a contact You can blind carbon copy a contact in an email message a PIN message or an MMS message 1 When composing a message press the Menu key 2 Click Add Bcc Attach a contact to a message You can attach a contact to an email message a PIN message or an MMS message 1 When composing a message press the Menu key 45 User Guide Messages 2 Click Attach Address or Attach Contact 3 Click a contact Add a signature To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator If you use the BlackBerry Internet Service see the BlackBerry Internet Service Online Help for more information On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Set the Use Auto Signature field to Ye
276. profile contains the information that you require to log in to a VPN Depending on your organization you might have more than one VPN profile on your device For more information about VPN profiles contact your administrator Prerequisites Logging in to a VPN e Your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator e Ifyou use a software token to log in to a VPN the software token must be on your device and the software token information that appears in the VPN profile must be correct 280 User Guide Security Log in to a VPN On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click VPN Select the Enable VPN check box Click Log in DU ARWNS Change the user name and password for a VPN profile 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Advanced Security Options 4 Click VPN 5 Highlight a VPN profile 6 Press the Menu key 7 Click Edit 8 Inthe User name field type a new user name 9 Inthe User password field type a new password 10 Press the Menu key 1 Click Save Change the software token for a VPN profile To perform this task the software token that you want to use must be installed on your BlackBerry device For more information contact your
277. ptions icon Click Security Options Click Advanced Security Options Click Certificates Click a certificate Oa wWN gt Certificate properties Revocation Status This field displays the revocation status of the certificate at a specified date and time Trust Status This field displays the trust status of the certificate chain A certificate can be explicitly trusted the certificate itself is trusted implicitly trusted the root certificate in the certificate chain is trusted on your BlackBerry device or not trusted the certificate is not explicitly trusted and the root certificate in the certificate chain is not trusted or does not exist on your device Expiration Date This field displays the date that the certificate issuer specified as the expiration date of the certificate Certificate Type This field displays the certificate format Your device supports X 509 and WTLS certificate formats Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA Diffie Hellman and ECC keys Subject This field displays information about the certificate subject Issuer This field displays information about the certificate issuer Serial Number This field displays the certificate serial number in hexadecimal format Key Usage This field displays approved uses of the public key 259 User Guide Subject Alt Name This field display
278. r device Switch the active phone number 1 From the Home screen press the Send key 37 User Guide Phone 2 3 Click your phone number at the top of the screen Click the phone number that you want to set as the active phone number Phone options Turn on dialing from the Lock screen ORwWN gt On the Home screen or in a folder click the Options icon Click Password Set the Allow Outgoing Calls While Locked field to Yes Press the Menu key Click Save Sort phone numbers or contacts on the Phone screen OoaRwWN gt 6 7 From the Home screen press the Send key Press the Menu key Click Options Click General Options Perform one of the following actions e To sort phone numbers or contacts by frequency of use change the Phone List View field to Most Used e To sort contacts alphabetically by contact name change the Phone List View field to Name e To sort phone numbers or contacts by recency of use change the Phone List View field to Most Recent Press the Menu key Click Save To sort phone numbers or contacts by call logs again change the Phone List View field to Call Log Hide or display your phone number when you make calls The wireless network can override the option that you choose ORWN gt 38 From the Home screen press the Send key Press the Menu key Click Options Click General Options Perform one of the following actions e To request that your phone number is
279. r entries that are older than the number of days that you set To restore calendar entries change the Keep Appointments field to a longer period of time Calendar entries that you received on your device within the set period of time appear in a calendar Turn off the prompt that appears before you delete items You can turn off the prompt that appears before you delete messages call logs contacts calendar entries tasks memos or passwords On the Home screen click an application icon In an application press the Menu key Click Options If necessary click General Options Change the Confirm Delete field to No Press the Menu key Click Save NOURWN gt View the number of calendar entries stored in a calendar On the Home screen click the Calendar icon Press the Menu key Click Options Click a calendar AWN The Number of Entries field displays the number of entries that are stored in the calendar Multiple calendars About multiple calendars If your BlackBerry device is associated with multiple email accounts you might have multiple calendars on your device For example if your device is associated with a work email account and a personal email account you might be able to view your work calendar and your personal calendar on your device If you have multiple calendars on your device you can schedule and manage appointments and meetings in each calendar For more information contact your wireless service p
280. r on a key press the letter key once To type the second letter on a key press the letter key twice Type in Arabic or Russian using SureType technology To perform this task the keyboard on your BlackBerry device must display Arabic or Russian letters 1 Press the letter key for each letter in a word until you have typed the entire word 2 If your device does not recognize the word that you have typed perform one of the following actions e Toselect a highlighted item from the list that appears when you type and continue typing the same word click the word e Toselect a highlighted item from the list that appears when you type and start typing a new word press the Enter key Typing options Change the keyboard layout On the Home screen click the Options icon Click Language Set the Keyboard Layout field Press the Menu key Click Save OoRWN gt Change the default keyboard for portrait view You can set your BlackBerry device to use the SureType keyboard multi tap keyboard or full keyboard by default when you use your device in portrait view 1 In the device options click Screen Keyboard 2 Set the Portrait View Keyboard field 3 Press the Menu key 4 Click Save Stop displaying contacts in the list that appears when you type By default your BlackBerry device recognizes contacts when you type them On the Home screen or in a folder click the Options icon Click Language Click Show Text Input
281. re email addresses The setup wizard should appear automatically the first time that you turn on your device 1 If the Welcome screen does not appear automatically on the Home screen or in a folder click the Setup Wizard icon 2 Complete the instructions on the screen Set up an email address To perform this task you must know the login information for your existing email addresses or your administrator must have provided you with an enterprise activation password 1 On the Home screen or in a folder click the Setup Wizard icon 2 On the email setup screen select one of the following options e want to create or add an email address This email setup option is most common for individual users Use this option to associate your BlackBerry device with one or more up to ten existing email addresses for example a Google Mail or Windows Live Hotmail email account or to create a new email address for your device To use a social networking application on your device you must use this option to associate your device with the email address that you use to receive social networking notifications If this option does not appear contact your wireless service provider e want to use a work email account with a BlackBerry Enterprise Server This email setup option is most common for corporate users Use this option to associate your device with a work email account using the BlackBerry Enterprise Server if your administrator has pro
282. re field to Yes Change the refresh rate for certificate revocation lists NOUR WN gt On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Certificate Status Expires After field Press the Menu key Click Save Your BlackBerry device downloads a new revocation status automatically when your device uses a key store item with a status that is older than the time limit that you set Reject certificate revocation lists from unverified CRL servers NOURWNS On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Key Stores Change the Accept Unverified CRLs field to No Press the Menu key Click Save Your BlackBerry device rejects certificate revocation lists from CRL servers that the BlackBerry MDS Connection Service cannot verify 275 User Guide Security Smart cards About using a smart card with your device Smart cards store certificates and private keys You can use a smart card reader to import certificates from a smart card to the key store on your BlackBerry device but you cannot import private keys As a result private key operations such as signing and decryption use the smart card and public key operations such as verification and encryption use the public certificates on your device If you use a smart card certificate to authenticate
283. rence call meeting from your computer that your BlackBerry device recognizes When the conference call meeting starts participants who have a BlackBerry device can enter the conference call meeting with the Join Now option if their device supports this feature 1 Inthe meeting notes or in the meeting location field type CCP and the participant conference call bridge number Do not include spaces 2 Type a lowercase x Do not include spaces before or after the x 3 Type the participant access code Type a space after the participant access code 4 Type CCM and the moderator conference call bridge number Do not include spaces 5 Type a lowercase x Do not include spaces before or after the x 6 Type the moderator access code Type a space after the moderator access code Example If the participant and moderator conference call bridge number is 1 800 555 5555 the moderator access code is 55555 and the participant access code is 55551 type CCP 18005555555x55555 CCM 18005555555x55551 followed by a space Enter a conference call meeting Perform one of the following actions e Ina meeting notification click Join Now e Inthe calendar highlight the meeting Press the Menu key Click Join Now Save your conference call information You can save your conference call information so that it is added to the conference call fields automatically when you create a conference call meeting from your BlackBerry device In the cal
284. rganization s network To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator On the Home screen or in the Downloads folder click the Files icon 2 Inthe Go To field type the path for the file 3 If necessary type the credentials that you use to connect to your organization s network To view the file click the file Depending on the file type the file might not appear in its original format Related topics About files and attachments 92 Locate a file saved on your device 93 Save a file from your organization s network to your device To perform this task your BlackBerry device must be associated with an email account that uses a BlackBerry Enterprise Server that supports this feature For more information contact your administrator When you save a file from your organization s network to your device the file is saved in its original format 1 On the Home screen or in the Downloads folder click the Files icon 2 Navigate to a file 3 Highlight the file 93 User Guide Files and attachments 4 Press the Menu key 5 Click Copy 6 Navigate to a location 7 Click a folder 8 Click Copy Into Related topics Locate a file saved on your organization s network 93 Send a file as an attachment 94 Send a file as an attachment To perform this task y
285. rks Highlight a bookmark Press the Menu key Click Move Bookmark Click the new location NOURWNS Rename a bookmark folder for web pages You can only rename folders that you created 1 On the Home screen click the Browser icon 2 Highlight a folder 3 Press the Menu key 4 Click Rename Folder Delete a bookmark folder for web pages You can only delete folders that you created 1 On the Home screen click the Browser icon 2 Highlight a folder 3 Press the Menu key 4 Click Delete Folder Browser 129 User Guide Browser Web feeds About web feeds Web feeds provide you with information about updates to web site content You can open a web feed to view a list of titles and descriptions for updated web site content For example if you open a sports web feed for a news web site you can scan a list of sports stories that the web site has published since the last time that you checked the web feed If a title interests you you can view the web feed content or if an audio version of the content is available you can listen to the web feed content You can open web feeds on web pages or you can subscribe to web feeds and open them from your bookmark list In your bookmark list web feeds that have been updated since the last time you checked them appear in italic In a web feed unopened web feed titles appear in bold If one or more web feeds are available on a web page the Add Web Feed option appears in
286. rovider 160 User Guide Switch calendars 1 On the Home screen click the Calendar icon 2 Press the Menu key 3 Click Select Calendar 4 Click a calendar Use color to differentiate calendars On the Home screen click the Calendar icon Press the Menu key Click Options Click a calendar Change the Appointment Color field Press the Menu key Click Save NOUARAWNS Change the calendar that reminds you of appointments On the Home screen click the Calendar icon Press the Menu key Click Options Click a calendar Change the Display Reminders field Press the Menu key Click Save NOURWNS Change the default calendar On the Home screen or in a folder click the Options icon Click Advanced Options Click Default Services Change the Calendar CICAL field Press the Menu key Click Save DaN Personal organizer 161 User Guide Personal organizer Calendar troubleshooting cannot schedule appointments that span multiple days If you use IBM Lotus Notes you cannot schedule appointments that span multiple days cannot set some fields when scheduling appointments If you use IBM Lotus Notes you can only change the Subject Location Reminder and Notes fields and the Mark as Private check box when you change a recurring appointment or meeting Some characters in calendar entries do not appear correctly after synchronization If you schedule appointments or meetings on y
287. rry services BlackBerry MDS BlackBerry Mobile Data System cc carbon copy CDMA Code Division Multiple Access certificate A certificate is a digital document that binds the identity and public key of a certificate subject Each certificate has an corresponding private key that is stored separately A certificate authority signs the certificate to indicate that it is authentic and can be trusted CMIME Compressed Multipurpose Internet Mail Extensions CRL certificate revocation list CRL server A BlackBerry device uses a CRL server to check the most recently published revocation status of a certificate Certificate authorities publish certificate revocation lists on CRL servers DSA Digital Signature Algorithm DSML Directory Service Markup Language 303 User Guide Glossary DSML certificate server A BlackBerry device uses a DSML certificate server to search for and download certificates ECC Elliptic Curve Cryptography FDN Fixed Dialing Number FIPS Federal Information Processing Standards GPS Global Positioning System GSM Global System for Mobile communications HTTP Hypertext Transfer Protocol IP Internet Protocol LDAP Lightweight Directory Access Protocol LDAP certificate server A BlackBerry device uses an LDAP certificate server to search for and download certificates and PGP keys LED light emitting diode mass storage mode Mass storage mode enables users to transfer fil
288. ry Desktop Software For more information about installing the BlackBerry Desktop Software see the printed documentation that came with your BlackBerry device cannot connect to a GSM or UMTS network Try performing the following actions e Verify that your SIM card is inserted in your BlackBerry device correctly e Verify that you are in a GSM or UMTS network area that is supported by your wireless service plan e Verify that the network that you want to connect to appears in your preferred wireless network list e On the Home screen click the Manage Connections icon Click Mobile Network Options Verify that the Network Technology field is not set to IXEV e On the Home screen click the Manage Connections icon Click Mobile Network Options If the Network Technology field is set to GSM UMTS verify that the Network Mode field is set to 3G amp 2G 242 User Guide Power battery and memory Power battery and memory Turn off your device Depending on your theme the location or name of the Power Off icon might differ from the location or name in this task e Ifyou have not set your BlackBerry device to turn on and turn off automatically at specific times press and hold the Power key or Power Lock key on the top left of your device e Ifyou have set your device to turn on and turn off automatically at specific times on the Home screen or in a folder click the Power Off icon If you want your device to stay turned
289. ry device for two minutes e Turn off encryption for Bluetooth connections between your BlackBerry device and the Bluetooth enabled device On the Home screen click the Manage Connections icon Click Bluetooth Options Highlight a Bluetooth enabled device Press the Menu key Click Device Properties Change the Encryption field to Disabled Press the Menu key Click Save cannot share contacts with a paired Bluetooth enabled device Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that your BlackBerry device is paired with the Bluetooth enabled device e Verify that in the Bluetooth options the Contacts Transfer field is not set to Disabled e Verify that your BlackBerry device is connected to a Bluetooth enabled device that supports the Handsfree profile or the Object Push profile For more information about supported profiles see the documentation that came with the Bluetooth enabled device Related topics Bluetooth technology basics 204 211 User Guide GPS technology GPS technology Depending on your wireless service provider this feature might not be supported About GPS technology Depending on your wireless service provider this feature might not be supported You can use GPS technology on your BlackBerry device to get your GPS location and to use location based applications and location based services Location based applications can use your GPS location to provi
290. s In the text box that appears type a signature Press the Menu key Click Save OMNAARWN gt Your signature is added to email messages after you send them Delete the disclaimer from an email message If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server that supports this feature the BlackBerry Enterprise Server might add a disclaimer to email messages after you send them 1 When composing an email message press the Menu key 2 Click Remove Disclaimer To add the disclaimer again press the Menu key Click Add Disclaimer Create a link for a PIN You can create a link for a PIN in messages calendar entries tasks or memos If you click the link you can send a PIN message When typing text type pin and the PIN Sending messages Send an email message 1 On the Home screen click the Messages icon Press the key 2 3 Click Compose Email 4 Inthe To field perform one of the following actions e Type an email address 46 User Guide e Type a contact name e Type part of a contact name or email address Click a contact 5 Type a message 6 Press the key 7 Click Send Related topics Search for contacts in your organization s address book 146 Mailing lists 148 Send a PIN message 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click Compose PIN 4 Inthe To field perform one of the following actions e Type
291. s an alternate email address for the certificate subject if an alternate email address is available SHA1 Thumbprint This field displays the SHA 1 digital thumbprint of the certificate MD5 Thumbprint This field displays the MD5 digital thumbprint of the certificate View one type of certificate in the certificate list On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Press the Menu key Click one of the following menu items e Show My Certs e Show Others Certs e Show CA Certs e Show Root Certs Du AWN To view all the certificates on your BlackBerry device press the Menu key Click Show All Certs Send a certificate When you send a certificate your BlackBerry device sends the public key but does not send the corresponding private key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Send via Email or Send via PIN NOuURWN gt Delete a certificate On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Delete NOURWNS 260 Security User Guide Security View the certificate chain for a certificate On the Home screen or in a fold
292. s email reconciliation To delete multiple email messages on your BlackBerry device highlight the email messages and press the Menu key Click Delete Messages e Inthe email reconciliation options verify that the Delete On field is set to Mailbox amp Handheld Related topics Delete email messages over the wireless network 198 Organizer data is not synchronizing over the wireless network Try performing the following actions e Verify that your BlackBerry device is connected to the wireless network e Verify that wireless data synchronization is turned on in the contact list calendar task list and memo list e Ifyou use the BlackBerry Internet Service you must use the synchronization tool of the BlackBerry Desktop Manager to synchronize calendar data For more information see the BlackBerry Desktop Software Online Help Related topics Synchronize organizer data over the wireless network 199 202 User Guide Synchronization Custom contact list field data is not appearing on my computer You can only synchronize the data in a custom contact list field with a text field in the email application on your computer For example you cannot add a contact s birthday to a custom contact list field on your BlackBerry device and synchronize it with the email application on your computer because the birthday field is a date field in the email application on your computer Some characters in calendar entries do not appear correctly aft
293. s on your BlackBerry device might be affected based on various items such as your device model and wireless service plan If your email account uses a BlackBerry Enterprise Server your organization might not have set up some features or might prevent you from using some features or options If an administrator has set an option for you a red lock indicator appears beside the option field For more information about the features that are available on your device contact your wireless service provider or administrator or visit www blackberry com go devices Related topics Feature availability 9 220 User Guide BlackBerry Messenger BlackBerry Messenger Contacts Add a contact You must invite contacts to use BlackBerry Messenger before they are added to your BlackBerry Messenger contact list In BlackBerry Messenger on the Contact list screen press the Menu key Click Add a Contact Type part or all of the contact name Click the contact If you have turned on invitation passwords and you want to set a password type an invitation question and answer Click OK Otherwise click Cancel to continue If you want to add a custom message to your invitation type a message 7 Click OK VRWNS gt D Turn on invitation passwords If you turn on invitation passwords a question and password screen appears each time that you invite a contact Contacts who answer your question with the correct invitation password are added
294. s the criteria your device adds it to the automatic playlist An indicator appears beside automatic playlists in your list of playlists Create a standard playlist In the media application click Music Click Playlists Click New Playlist Click Standard Playlist Type a name for the playlist Press the Menu key Click Add Songs Click a song To add more songs repeat steps 6 to 8 Press the Menu key OMNAARWNS S 104 User Guide 1 Click Save Add a song to a playlist On the Home screen click the Media icon Click the Music icon Click Playlists Click a standard playlist Press the Menu key Click Add Songs Click a song Press the Menu key Click Save OMNANARWNS Add the song that is playing to a playlist 1 When playing a song press the Menu key 2 Click Add To Playlist 3 Click a playlist Change the order of songs in a playlist On the Home screen click the Media icon Click the Music icon Click Playlists Click a standard playlist Highlight a song Press the Menu key Click Move Click the new location Press the Menu key 10 Click Save OMNDANAWNS Related topics Shuffle songs 102 Delete a song from a playlist On the Home screen click the Media icon Click the Music icon Click Playlists Click a standard playlist Highlight a song Press the Menu key Click Remove NOuURWN gt Media 105 User Guide 8 Click OK
295. sage your device uses the recipient s public key to encrypt the message Recipients use their private key to decrypt the message To send an encrypted PIN message you must have a PIN and an email address for the contact in your contact list Your device uses the email address in your contact list to locate a PGP key or certificate for the contact Sign or encrypt a message You can sign or encrypt email messages and PIN messages 1 When composing a message change the Encoding field 2 If necessary change the Classification field 81 User Guide Messages Encrypt a PGP protected message with a pass phrase By default your BlackBerry device uses your PGP key to encrypt messages When composing a message change the Encoding field to one that uses encryption Press the Menu key Click Options Change the Use Conventional Encryption field to Yes Press the Menu key Click Save Du AWNS Using a secure method let the recipient know what the pass phrase is Attach a PGP key to a message You can attach a PGP key to email messages and PIN messages When composing a message press the Menu key Click Attach PGP Keys Highlight a PGP key Press the Menu key Click Continue Oe wnN gt Download the PGP key used to sign or encrypt a message If a PGP key is not included in a received message or is not already stored in the key store on your BlackBerry device you can download the PGP key If you use the PGP
296. short period of time Try downloading the attachment again A question mark appears on a slide A question mark appears on a slide if your BlackBerry device has not downloaded the slide To download the slide highlight the slide Press the Menu key Click Retrieve 100 User Guide Media Media Audio and video files Play a media file 1 On the Home screen click the Media icon 2 Click a media type 3 If necessary click a category 4 Click a media file To stop playing a media file click the stop icon Related topics Transfer a file between your device and your computer using the Roxio Media Manager 118 Transfer a file between your device and your computer in mass storage mode or MTP 118 Change your ring tone On the Home screen click the Sounds icon Click Set Ring Tones Alerts Click the application or item that you want to change Perform one of the following actions e To use a preloaded ring tone in the Ring Tone field click a ring tone e Tousearing tone that you downloaded in the Ring Tone field click Select Music Navigate to a folder that contains ring tones Click a ring tone 5 Press the Menu key 6 Click Save AWN gt Record a voice note On the Home screen click the Media icon Click the Voice Notes icon Click the record icon Perform any of the following actions e To pause recording click the pause icon To resume recording click the record icon e To stop recording cl
297. sibility Change the Grid Layout field Press the Menu key Click Save AuUAWNS Keyboard options Turn on key tones On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the Key Tone field to On Press the Menu key Click Save ORWN gt Set the cursor speed On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the Key Rate field Press the Menu key Click Save ORWN gt Assign an application to a Convenience key Display and keyboard Your BlackBerry device has one or more Convenience key on the side of the device Depending on your theme you might not be able to change the application that is assigned to a Convenience key 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the Right Side Convenience Key Opens or Left Side Convenience Key Opens fields 191 User Guide Display and keyboard 4 Press the Menu key 5 Click Save Turn on standby mode If you are not on a call you can turn on standby mode to avoid pressing keys accidentally when you are not using your BlackBerry device Press the Lock key on the top of your device To turn off standby mode press the Lock key again Themes About themes Depending on your wireless service provider you might be able to set a theme on your BlackBerry device that changes how items such as applications indicators words and icons
298. sit a web page Depending on your wireless service provider multiple browsers might appear on your BlackBerry device For more information about the charges associated with using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions e faweb address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 3 Press the Enter key Turn on the alarm In the clock press the Menu key Click Set Alarm Click the text beside the alarm time Slide your finger to highlight On or Weekdays Press the Escape key Click Save Du RWNS In the device status section of the Home screen a clock indicator appears Related topics Turn off your device 243 Pair with a Bluetooth enabled device Some Bluetooth enabled devices have a passkey that you must type before you can pair with them 1 Inthe Bluetooth setup application click Search or Listen 2 If necessary click a Bluetooth enabled device User Guide Welcome to BlackBerry 3 If necessary type the passkey for the Bluetooth enabled device on your BlackBerry device 4 If necessary type the passkey for the Bluetooth enabled device on the Bluetooth enabled device Troubleshooting basics cannot make or receive calls Try performing the following actions e Verify that your BlackBerry device is
299. splay Closed Captions field to Yes If necessary change the Appearance Position and Font Scale fields Press the Menu key Click Save NOMRWNS Change the display font 1 On the Home screen or in a folder click the Options icon 2 Click Screen Keyboard 3 Change the font fields 4 Press the Menu key 5 Click Save Use reverse contrast for the screen display On the Home screen or in a folder click the Options icon Click Advanced Options Click Accessibility Change the Color Contrast field to Reverse Contrast Press the Menu key Click Save DuURWNS 290 User Guide Accessibility options Use grayscale for the screen display On the Home screen or in a folder click the Options icon Click Advanced Options Click Accessibility Change the Color Contrast field to Greyscale Press the Menu key Click Save DU ARWNS Set the number of icons that appear on the Home screen On the Home screen click the Options icon Click Advanced Options Click Accessibility Change the Grid Layout field Press the Menu key Click Save Du RWNS Turn on event sounds Event sounds alert you when you turn on or turn off your BlackBerry device when the battery power level is full or low and when you connect or disconnect a USB cable or accessory to or from your device On the Home screen click the Options icon Click Advanced Options Click Accessibility Change the Event Sounds field to On Press
300. ssages icon 2 Highlight a message 3 Press the Menu key 4 Click Save Search for text in a message in an attachment or on a web page To search for text in a presentation you must view the presentation in text view or in text and slide view 1 Ina message in an attachment or on a web page press the Menu key 2 Click Find 3 Type the text 4 Press the Enter key To search for the next instance of the text press the Menu key Click Find Next Mark a message as opened or unopened 1 On the Home screen click the Messages icon 2 Perform one of the following actions e Highlight a message Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Click Mark Opened View an address instead of a display name 1 In a message click a contact 2 Click Show Address To view the display name again click a contact Click Show Name 49 User Guide View messages in a specific folder You can view email messages and MMS messages in a specific folder 1 On the Home screen click the Messages icon 2 Press the Menu key 3 Click View Folder 4 Click a folder Group email messages by subject On the Home screen click the Messages icon Press the Menu key Click Options Click General Options Change the Display Style field to Group by Subject Click Save DU AWN To stop grouping email messages by subject change the Display
301. sssnsessansessasecasnsssensesssvsessosesesnsessasssssnsesssssssssecssnecssosecssnecsssnsensosestansessosessenssss 242 Power Daten and UTI NN Yack Caesar NE E A ogee vena Suven A cca aes td ws sea onan cee eo ceeds aed a aoe 243 DEULIN YOUU GE PEERAA SEENTE ORE AENEAN TAEA TEENE AE E ATEA EEANN NAAT ETA 243 Set your device to turn on and turn off automatically eeecssccssescsssscsssesssesssnsccesnccesnsceesncessscessnscsssscessnscessseessnsesssseessnseessnesesnssessuesesnscessncesnsesesuecesnsecesneeesneesesneeesne 243 Reset the device 243 Check the battery power level 243 Extend battery life 243 Format the device memory or a media CAC secseesssssesssssessssssesssesesnsceesnscesnscessnsccsnscesssescsnssessscessnscesnscessussssnscessnscsanscessusssanscessuesssuecessueessuecessueseauesesneeesanesesneeesanecesnees 244 View the amount of available MeMOTY sssssscsssssesssssssesecssussssvsecssssessosecesnsessssscssssessssscscasesssasessasesssasescosesssnssscosesssnscssnsesssnssesosssesusessonesesusessonesenusecsenesesnseessaeseenseeseaees 244 Best practice Conserving memory on your device 244 The application memory on my device is low 245 SIM card 246 About the SIM card phone book 246 Add a contact to your SIM card 246 Copy contacts from your SIM card to your contact NISt o eeseesssseecsssesesssecsssesesnscessscessnscesnscessusecsnscesnscessnsccsnscesnsessuscesnecesnuscssnscesnsecssuseesnseesnseessuecesncessueesanesessecessneeeee 246 Copy a
302. strator might ask you to run and submit a diagnostic report Your wireless service provider or administrator can use the report to help you troubleshoot the problem Run a diagnostic report On the Home screen or in a folder click the Options icon Click Mobile Network Press the Menu key Click Diagnostics Test Press the Menu key Click Run AuUAWNS View a diagnostic report On the Home screen or in a folder click the Options icon Click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click View Report NOURWNS Submit a diagnostic report On the Home screen or in a folder click the Options icon Click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Email Report or PIN Report NOURWN gt Delete a diagnostic report 1 On the Home screen or in a folder click the Options icon 288 User Guide Service books and diagnostic reports Click Mobile Network Press the Menu key Click Diagnostics Test Highlight a report Press the Menu key Click Delete or Delete All NDAN Set a default recipient for diagnostic reports If you set the default recipient each time that you submit a diagnostic report your BlackBerry device sends the report to that recipient If you want to specify a recipient each time that you submit a report do not set the default recipient On the Home screen or in
303. t e If your device is connected to a CDMA network you can type an email address 5 Type a message 6 Press the 8 key 7 Click Send Related topics Mailing lists 148 Add a contact In the contact list click Add Contact Type the contact information Press the key Click Save AWN gt Schedule an appointment On the Home screen click the Calendar icon Press the key Click New Type the appointment information If the appointment recurs change the Recurrence field Press the key Click Save NOuURWNS Related topics Turn off your device 243 Take a picture 1 On the Home screen click the Camera icon 2 If necessary lock the focus on a subject by pressing the Right Convenience key halfway 3 To take a picture press the Right Convenience key all the way down Related topics View a picture 110 Record a video 14 Welcome to BlackBerry 13 User Guide Welcome to BlackBerry Record a video To perform this task you might need to have a media card inserted in your BlackBerry device On the Home screen click the Media icon Click the Video Camera icon To start recording click the record icon To pause recording click the pause icon AWN Note The approximate amount of memory available for saving videos appears on the lower part of the screen when video recording is paused Related topics Play a media file 101 Play a media file 101 Take a picture 13 Vi
304. t guess your device password or smart card password based on the smart password filter that your device applies to password fields On the Home screen or in a folder click the Options icon Click Password If necessary change the User Authenticator field to Smart Card Set the Smart Password Entry field to Disabled Press the Menu key Click Save AuRWNS To turn on smart password entry again set the Smart Password Entry field to Enabled Switch smart password filters In a blank password field press the Enter key The indicator for the new smart password filter appears beside the password field Prerequisites Using authentication certificates e Your BlackBerry device must have the correct smart card driver and smart card reader driver installed e You must have imported a certificate from your smart card that you can use for signing and verification e You must turn on advanced authentication e You must have set a device password e You must have the smart card password that you received with your smart card Use a certificate to authenticate your smart card To perform this task you must be using a smart card and a password to unlock your BlackBerry device If you use a certificate to authenticate your smart card the certificate authenticates your smart card whenever you use your smart card to unlock your device On the Home screen or in a folder click the Options icon Click Password If necessary change t
305. t notice this list of conditions and the following disclaimer in the documentation and or other materials provided with the distribution e Neither the name of the University of Cambridge nor the name of Apple Inc nor the names of their contributors may be used to endorse or promote products derived from this software without specific prior written permission THIS SOFTWARE IS PROVIDED BY THE COPYRIGHT HOLDERS AND CONTRIBUTORS AS IS AND ANY EXPRESS OR IMPLIED WARRANTIES INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE DISCLAIMED IN NO EVENT SHALL THE COPYRIGHT OWNER OR CONTRIBUTORS BE LIABLE FOR ANY DIRECT INDIRECT INCIDENTAL SPECIAL EXEMPLARY OR CONSEQUENTIAL DAMAGES INCLUDING BUT NOT LIMITED TO PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES LOSS OF USE DATA OR PROFITS OR BUSINESS INTERRUPTION HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY WHETHER IN CONTRACT STRICT LIABILITY OR TORT INCLUDING NEGLIGENCE OR OTHERWISE ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE BlackBerry Storm 9500 smartphone model number RCC51UW C 0168 BlackBerry Storm 9530 smartphone model number RBW71CW C 0168 Research In Motion Limited 295 Phillip Street Waterloo ON N2L 3W8 Canada Research In Motion UK Limited Centrum House 36 Station Road Egham Surrey TW20 9LF United Kingdom Pub
306. ta Au kRWN Check for BlackBerry Device Software updates that you can install over the wireless network On the Home screen or in a folder click the Options icon Click Advanced Options Click Wireless Update If your device displays the Introduction screen click Next Click Check for Updates If there is an update available to download the software click the update Complete the instructions on the screen NOURWNS About updating the BlackBerry Device Software from a web site If your BlackBerry device is associated with the BlackBerry Internet Service you can update your BlackBerry Device Software by connecting your device to your computer and visiting the update web site You can also sign up to receive email notifications when new software for your device is available 233 User Guide BlackBerry Device Software The first time that you visit the update web site you download the BlackBerry Application Loader to your computer allowing you to update your software without connecting to the wireless network and without contributing to data usage in your wireless service plan The duration of the update process can range from 15 minutes to 2 hours depending on the type of update the amount of device data and the number of applications on your device You cannot use your device or make emergency calls when you install the software Update the BlackBerry Device Software from a web site 1 From your computer visit the
307. tacts About custom ring tones You can assign a custom ring tone to a contact without changing other notifications Custom ring tone options appear with your contacts and your notification profiles When you assign a custom ring tone to a contact a new profile exception appears with your notification profiles as Calls From lt contact gt Notification profile exceptions are shared between your contacts and your notification profiles and changes that you make in one application are made in the other application Your BlackBerry device bases the volume for custom ring tones on the volume that you set in the active notification profile Assign a ring tone to a contact In the contact list highlight a contact Press the Menu key Click Edit Press the Menu key Click Add Custom Ring Tone Change the Custom Ring Tone field Press the Menu key Click Save ONAN RWN gt Add a caller ID picture for a contact In the contact list highlight a contact Press the Menu key Click Add Picture Highlight a picture Press the Menu key Click Select Center the picture in the box Press the Menu key Click Crop and Save OMNAARWN gt Change the caller ID picture for a contact 1 In the contact list highlight a contact 2 Press the Menu key 3 Click Edit 147 User Guide 4 Highlight the caller ID picture 5 Press the Menu key 6 Click Replace Picture 7 Highlight a picture 8 Press the Menu key
308. tatus of a certificate or certificate chain On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Fetch Status or Fetch Chain Status NOURWNS Change the trust status of a certificate Depending on the types of certificates that your administrator allows you might not be able to trust some types of certificates On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Trust or Distrust If you are trusting a certificate perform one of the following actions e To trust the highlighted certificate click Selected Certificate e To trust the highlighted certificate and all the other certificates in the chain click Entire Chain ON AMRWNS Revoke a certificate If you revoke a certificate the certificate is revoked only in the key store on your BlackBerry device Your device does not update the revocation status on the certificate authority or CRL servers On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Certificates Highlight a certificate Press the Menu key Click Revoke Click Yes Change the Reason field Click OK OONAN S To cancel a certificate hold highli
309. technology troubleshooting cannot type a passkey on a Bluetooth enabled device If you cannot type a passkey on a Bluetooth enabled device the passkey might already be defined On your BlackBerry device in the Enter passkey for lt device name gt field try typing 0000 My list of paired Bluetooth enabled devices does not appear Try performing the following actions e Verify that Bluetooth technology is turned on e Verify that you have added Bluetooth enabled devices to the paired Bluetooth enabled devices list Related topics Bluetooth technology basics 204 210 User Guide Bluetooth technology I cannot pair with a Bluetooth enabled device Try performing the following actions e Verify that your BlackBerry device is compatible with the Bluetooth enabled device For more information see the documentation that came with the Bluetooth enabled device e Ifyou do not know the passkey for your Bluetooth enabled device see the documentation that came with the Bluetooth enabled device e lf your BlackBerry device does not detect the Bluetooth enabled device that you want to pair with try making your BlackBerry device discoverable for a short period of time In particular many car kits need to discover your BlackBerry device rather than your BlackBerry device discovering the car kit On the Home screen click the Manage Connections icon Click Set Up Bluetooth Click Listen Bluetooth enabled devices can detect your BlackBer
310. ter in mass storage mode or MTP 118 Pan a picture To perform this task you must be zoomed in to the picture On a picture slide your finger in any direction Zoom in to or out from a picture 1 Ina picture press the Menu key 2 Click Zoom In or Zoom Out To zoom back to the original picture size press the Menu key Click Fit to Screen Rotate a picture 1 Ina picture press the Menu key 2 Click Rotate The picture turns 90 degrees in a clockwise direction Save a picture from an MMS message or a web page You can save picture files such as jpg png gif or bmp files to the BlackBerry device memory or a media card 1 Open a picture attachment in an MMS message or highlight a picture on a web page 2 Press the Menu key 3 Click Save Image 4 Click Save Use a picture as your device wallpaper On the Home screen click the Menu key Click Options Click a picture Click Set As Wallpaper AWN To clear the picture from the Home screen on the Home screen press the Menu key Click Options Click Reset Wallpaper 11 User Guide View pictures as a slide show A slide show displays all the pictures in a category or folder in sequence 1 Au AWN On the Home screen click the Media icon Click the Pictures icon Click a category Highlight a picture Press the Menu key Click View Slide Show To close the slide show press the Escape key Change the number of seconds betwee
311. ter key e To select an item from the list that appears when you type and continue typing the same word click the item e Tochange a letter in a word that you are typing highlight the letter Click the alternate letter that appears on the screen e Tochangea letter in a word after you finish typing the word click the word Highlight the letter Click the alternate letter that appears on the screen For example to type run you would press the R key once the U key once and so on until run appears in the list You would then highlight run and press the Enter key Type text using multi tap To perform this task you must be using your BlackBerry device in portrait view Perform any of the following actions e To type the first letter on a key press the letter key once e To type the second letter on a key press the letter key twice e To type the third letter on a key press the letter key three times e To type the fourth letter on a key press the letter key four times For example to type run you would press the R key twice the U key once and the N key twice Arabic and Russian typing input methods Type in Arabic or Russian using multi tap To perform this task the keyboard on your BlackBerry device must display Arabic or Russian letters If you have set your typing input method to multi tap or you are typing a phone number or password perform one of the following actions 177 User Guide Typing e To type the first lette
312. tes for weather reports stock quotes or breaking news When your device receives an update a new browser push message might appear in the messages application or an icon on the Home screen might change to indicate that new information is available The web application might also push updated information to your browser cache without notifying you If information is pushed to your browser cache the information is available on your device even when your device is not connected to the wireless network Your device supports different types of browser push messages Service loading messages and service indication messages include updated information Other browser push messages include messages that appear in your browser cache Turn off browser push On the Home screen or in a folder click the Options icon Click Advanced Options Click Browser Push Perform one of the following actions e To reject all browser push messages clear the Enable Push Enable MDS Push and Enable WAP Push check boxes e To reject browser push messages through a BlackBerry Enterprise Server or BlackBerry Internet Service clear the Enable MDS Push check box e To reject browser push messages through WAP gateways clear the Enable WAP Push check box 5 Press the Menu key 6 Click Save AWN gt Browser push options Process MDS Set whether your BlackBerry device accepts browser push messages from the BlackBerry Enterprise Server or BlackBerry
313. the Menu key Click Save DU RWNS Store the pass phrase for your smart card in the application memory On the Home screen or in a folder click the Options icon Click Security Options Click Smart Card Change the PIN Caching field to Enabled Press the Menu key Click Save DU AWNS Your BlackBerry device stores the pass phrase for the same length of time as it stores your key store password Turn off notification for smart card connections 1 On the Home screen or in a folder click the Options icon 2 Click Security Options 3 Click Smart Card 279 User Guide Security 4 Change the LED Session Indicator field to Disabled 5 Press the Menu key 6 Click Save To turn on notification for smart card connections change the LED Session Indicator field to Enabled Software tokens About software tokens You might need a software token to log in to a VPN A software token includes a token code that your device regenerates periodically and a PIN For more information about software tokens contact your administrator Change the PIN for a software token on your device On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Software Tokens Click a software token Click Specify PIN DU AWNS VPN settings Depending on the options that your administrator has set for you this feature might not be supported About VPN profiles AVPN
314. the Menu key Click Save Du RWNS Assign ring tones and alerts to a contact You can receive different ring tones and alerts for incoming messages and calls from specific contacts or groups of contacts When you receive a call or message from the contact your device uses the assigned ring tone or alert even if you switch your sound profile to Silent or Vibrate Only If you do not want to be notified with the assigned ring tone or alert you can set your sound profile to All Alerts Off 1 On the Home screen click the Sounds icon 2 Click Set Contact Alerts 291 User Guide Click Add Contact Alert Press the Menu key Click Add Name Click a contact To add additional contacts repeat steps 3 to 5 Click the application or item that you want to change Change the ring tone or alert information Press the Menu key Click Save TTY support Depending on your wireless service provider this feature might not be supported About TTY support When you turn on TTY support and you connect your BlackBerry device to a TTY device that operates at 45 45 bits per second you can make calls to and receive calls from TTY devices Your BlackBerry device is designed to convert received calls to text that you can read on your TTY device Accessibility options If your TTY device is designed for use with a 2 5 mm headset jack you must use an adapter accessory to connect your TTY device to your BlackBerry device To get an ad
315. the Options icon Click AutoText Press the Menu key Click New In the Replace field type the text to replace In the With field perform one of the following actions e Type replacement text e To insert a macro for example the current date or time press the Menu key Click Insert Macro Perform one of the following actions e To capitalize the entry exactly as you typed it set the Using field to Specified Case e To capitalize the entry according to the context set the Using field to SmartCase Set the language Press the Menu key Click Save Turn off AutoText for SMS text messages ORWNS gt On the Home screen or in a folder click the Options icon Click SMS Set the Disable AutoText field to Yes Press the Menu key Click Save Change an AutoText entry 1 2 On the Home screen or in a folder click the Options icon Click AutoText 183 User Guide Typing aun kw Click an AutoText entry Change the AutoText entry Press the Menu key Click Save Delete an AutoText entry nawy On the Home screen or in a folder click the Options icon Click AutoText Highlight an AutoText entry Press the Menu key Click Delete Undo an AutoText change Press the Backspace Delete key twice Typing shortcuts Depending on the typing input language that you are using some shortcuts might not be available 184 To insert a period press the Space key twice The next letter is capitalized
316. the clipboard Prevent password copying On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click Options Set the Allow Clipboard Copy field to No Press the Menu key Click Save DU AWNS Set a limit for password attempts in the password keeper On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click Options Set the Password Attempts field Press the Menu key Click Save AuRWNS Encryption About encrypting data in the device memory When encryption for the device memory is turned on your BlackBerry device uses a private key to encrypt data as it is stored on your device including data that your device receives when it is locked Your device decrypts data as you access it 253 User Guide Security You can set encryption to include or exclude your contacts If you turn on encryption for contacts and you receive a call when your device is locked the caller name does not appear on the screen If you use a smart card certificate for authentication depending on the smart card you might also be able to use one of your smart card certificates to provide two factor encryption In order to access the encrypted content you must provide your device password and also connect your device to your smart card reader When you lock your device an open lock indicator appears at the top of the screen to indicate that your de
317. the menu Subscribe to a web feed On a web page press the Menu key Click Add Web Feed Select the check box beside a web feed In the Auto Synchronize field set how often the browser should check for updates to the web feed In the Start time field set the time of day when the browser should start checking for updates Click Add Du AWN View web feed content 1 Ina web feed highlight a title 2 Press the Menu key 3 Perform one of the following actions e To view a summary of the story click Show Description e To view the full story click Read Story To hide a description highlight a title Press the Menu key Click Hide Description Listen to web feed content If your BlackBerry device is associated with an email account that uses the BlackBerry Internet Service you can listen to web feed content that does not exceed 5 MB If your device is associated with an email account that uses the BlackBerry Enterprise Server you might not be able to listen to web feed content that exceeds 128 KB For more information contact your administrator 1 Ina web feed highlight a title 2 Press the Menu key 130 User Guide 3 Click Get Audio Mark a web feed title as opened or unopened In a web feed perform one of the following actions e Highlight a title Press the Menu key Click Mark Opened or Mark Unopened e Highlight a date field Press the Menu key Click Mark Prior Opened Change a web feed O
318. the password keeper Use the password keeper to store all your passwords in one place The password keeper is designed to protect your passwords with a password keeper password When you type this password the password keeper decrypts your passwords You can also use the password keeper to generate random passwords that contain numbers letters and symbols Add a password to the password keeper AunRWN gt On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click New Type the password information Press the Menu key Click Save Generate a random password ONDAN On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click New Press the Menu key Click Random Password Type the password information Press the Menu key Click Save Set criteria for randomly generated passwords DU AWN On the Home screen or in the Applications folder click the Password Keeper icon Press the Menu key Click Options Set the random password fields Press the Menu key Click Save 251 User Guide Security View a password in the password keeper In the password keeper click a password Change a password in the password keeper On the Home screen or in the Applications folder click Highlight a password Press the Menu key Click Open Change the password information Press the Menu key Click Save NOUAWNS
319. toring videos 108 Change options to compensate for different lighting conditions in pictures You can change the default flash setting if available and white balance of the pictures that you take 1 On the Home screen click the Camera icon 2 Press the Menu key 3 Click Options 4 Perform any of the following actions e To change the default flash mode for pictures if available change the Default Flash Setting field e Toimprove the colors in pictures in the White Balance field click the current lighting condition 5 Press the Menu key 6 Click Save Apply a color effect to pictures You can apply a sepia or black and white color effect to pictures that you take On the Home screen click the Camera icon Press the Menu key Click Options Change the Color Effect field Press the Menu key Click Save DU RWNS Change the autofocus setting On the Home screen click the Camera icon Press the Menu key Click Options Change the Auto Focus field Press the Menu key Click Save Du AWNS Pictures View a picture 1 On the Home screen click the Media icon 110 User Guide Media 2 Click the Pictures icon 3 Click a category 4 Click a picture To view the next or previous picture slide your finger on the screen to the right or left Related topics Transfer a file between your device and your computer using the Roxio Media Manager 118 Transfer a file between your device and your compu
320. trator On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key Click Folder Redirection Select the check box beside an email message folder Press the Menu key 10 Click Save OMNANAWNS Note If you click the Select All menu item all email messages including email messages that appear in the sent items folder in the email application on your computer appear on your device Related topics Stop storing messages sent from your computer on your device 53 Stop storing messages sent from your device on your computer On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Change the Save Copy In Sent Folder field to No Press the Menu key Click Save ONAN RSWN gt 52 User Guide Messages Stop storing messages sent from your computer on your device On the Home screen click the Messages icon Press the Menu key Click Options Click Email Settings If necessary change the Message Services field Press the Menu key Click Folder Redirection Clear the check box beside the Sent Items folder Press the Menu key Click Save OMNANRAWNS o Resize a picture before you send it as an attachment When you attach a jpg or png picture file to an email message or MMS message a dialog
321. turn off mute during a call Depending on your device model you might be able to use a headset button to make a call using a voice command Depending on your headset you might also be able to use a headset button to pause resume skip or adjust the volume of audio or video files For more information about using the headset see the documentation that came with your headset 22 User Guide Phone Emergency calls About emergency calls If you are outside of a wireless coverage area and the SOS wireless coverage indicator appears you can only call emergency numbers Your BlackBerry device is designed to allow emergency calls even when your device is locked Depending on your device model and the wireless network that your device is connected to your device is also designed to allow emergency calls when the SIM card is not inserted If the connection to the wireless network is turned off when you initiate an emergency call your device is designed to connect to the wireless network automatically You can only make emergency calls by typing official emergency access numbers for example 911 or 112 Note You should not rely on any wireless device for essential communications including medical emergencies Emergency numbers may vary by location and emergency calls may be blocked or impeded by network environmental or interference issues Make an emergency call Perform one of the following actions e If your screen or BlackBerry d
322. twice to type the second symbol on the key or three times to type the third symbol on the key To view a list of symbols that do not appear on the keyboard press the Symbol key e Ifyou are using your device in landscape view or in portrait view with the full keyboard press the Symbol key Click a symbol 175 User Guide Typing Type an accent or special character 1 Press and hold a letter key 2 Click the accented or special character in the list that appears when you type Highlight text 1 Place the cursor where you want to start highlighting text 2 Place the cursor where you want to stop highlighting text Typing input methods Switch typing input methods when you are typing To perform this task you must be using your BlackBerry device in portrait view 1 When you are typing press the Menu key 2 Click one of the following menu items e Enable Multitap e Enable SureType e Enable Full Keyboard Change options for typing input methods On the Home screen or in a folder click the Options icon Click Language Click Show Text Input Options Change the input options Press the Menu key Click Save AuURWNS SureType technology and multi tap input methods About typing using different keyboard styles When you need to type your BlackBerry device displays one of three keyboard styles automatically based on the field that you type in and the orientation of your device If you are using
323. two types of conference calls with your BlackBerry device If your organization or a conferencing service has provided you with a conference call bridge number you can create conference call meetings in the calendar on your device or computer Conference call meetings allow participants who have a BlackBerry device to enter the conference call meeting with a one touch Join Now option if this feature is supported on their device so that they do not have to dial the conference call bridge number and access codes If you do not have a conference call bridge number you can create a conference call by calling other contacts and joining the calls together Create a conference call meeting from your device To perform this task you must be the meeting organizer If you are not the meeting organizer you can create a conference call meeting on behalf of another person from your computer 1 In a meeting select the Conference call check box 2 Type the information for the conference call 3 Press the Menu key 4 Click Save Related topics Save your conference call information 157 156 User Guide Personal organizer Create a conference call meeting from your computer To perform this task you must be the meeting organizer or be creating the meeting on behalf of the meeting organizer For information about creating meetings on behalf of another person see the documentation for the email application on your computer You can create a confe
324. u key Click Save Change what appears on the display when your device is charging awn 140 On the Home screen click the Clock icon Press the Menu key Click Options Change the When Charging field User Guide 5 6 Press the Menu key Click Save Change the clock face You can Set a different clock face for the clock stopwatch and timer Du RWNS On the Home screen click the Clock icon Press the Menu key Click Options Set the Clock Face Stopwatch Face or Timer Face fields Press the Menu key Click Save Display a second time zone DaN On the Home screen click the Clock icon Press the Menu key Click Options Set the Home Time Zone field Press the Menu key Click Save Turn on bedside clock mode You can set options for bedside clock mode so that you can view the clock without being interrupted by incoming calls or messages di 2 3 On the Home screen click the Clock icon Press the Menu key Click Enter Bedside Mode To turn off bedside clock mode press the Escape key Related topics Set options for bedside clock mode 141 Set options for bedside clock mode 1 2 On the Home screen click the Clock icon Press the Menu key Date time and alarm 141 User Guide Date time and alarm 3 Click Options 4 Inthe Bedside Mode section perform any of the following actions e To receive LED notification when bedside clock mode is turned on change the D
325. uality field is not set to Superfine Superfine pictures use more memory than fine or normal pictures e If possible increase the maximum amount of memory available for pictures Related topics Delete a media file or folder 114 Delete a message 50 My device does not recognize my media card Try performing the following actions e Verify that your media card is inserted in your BlackBerry device correctly For more information about inserting a media card into your device see the printed documentation that came with your device Inyour media card options if there is a message to format your media card disconnect your device from your computer Turn off mass storage mode or MTP Format the media card Turn on mass storage mode or MTP Related topics Turn off mass storage mode or MTP 116 Format the device memory or a media card 115 My device is not using the correct ring tone or wallpaper If you are using a ring tone or wallpaper picture that you encrypted in the device memory or on the media card using your BlackBerry device password and you reset your device unlock your device Related topics Lock your device 249 The flash dims or turns off If the camera has a flash and the battery power level drops below 20 percent the flash dims to conserve battery power In cold temperatures when the battery power level drops below 20 percent the flash might turn off Some pictures that I take are blurry In low lighting con
326. ur device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Internet Service If you have not received an activation message the message might take a short period of time to arrive in the setup wizard open the email setup screen to send a service book to your device e Ifyou have not received a registration message from the wireless network register your device On the Home screen or in a folder click the Options icon Click Advanced Options Click Host Routing Table Press the Menu key Click Register Now e Generate an encryption key e Verify that data service is turned on e Resend the message Related topics Change a contact 146 Turn off the connection to the wireless network 236 About wireless coverage indicators 239 Generate an encryption key 255 Turn on or turn off data service or set roaming options 236 Resend a message 48 am not receiving messages Try performing the following actions 87 User Guide Messages e Verify that your BlackBerry device is connected to the wireless network If you are not in a wireless coverage area you should receive messages when you return to a wireless coverage area e Ifyou created an email address or added an existing email address to your device using the email setup screen in the setup wizard verify that you have received an activation message on your device from the BlackBerry Intern
327. urn to the home page 1 On a web page press the Menu key 2 Click Home Close the browser 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Close Viewing copying and forwarding addresses View the address for a web page 1 On a web page press the Menu key 2 Click Page Address View the address for a link or picture 1 Ona web page highlight or pause on a link or picture 2 Press the Menu key 3 Click Link Address or Image Address Copy an address for a web page link or picture 1 Ona web page perform one of the following actions e Highlight or pause on a link Press the Menu key Click Link Address e Highlight or pause on a picture Press the Menu key Click Image Address e Press the Menu key Click Page Address 2 Click Copy Address To paste the address press the Menu key Click Paste Send a web page address On the Home screen click the Browser icon On a web page press the Menu key Click Send Address Click a message type AWN To return to the browser after you send the message press the Escape key 126 Browser User Guide Browser Send a link or picture from a web page On a web page highlight or pause on a link or picture Press the Menu key Click Link Address or Image Address Click Send Address Click a message type OaRWN gt To return to the browser after you send the message press the Escape key Viewing pictures and pla
328. using each browser contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions e faweb address field appears on the screen type a web address e Ifa web address field does not appear on the screen press the key Click Go To Type a web address 3 Press the Enter key Search the Internet To perform this task your BlackBerry device must be associated with an email account that uses the BlackBerry Internet Service that supports this feature For more information contact your wireless service provider 1 On the Home screen click the Browser icon 2 Perform one of the following actions e Ifthe Search here field appears on the screen type the search terms e Ifthe Search here field does not appear on the screen press the Menu key Click Go To Type the search terms 3 Press the Enter key Switch browser views You can view web pages in Column view or Page view Column view displays web pages in a mobile view format Page view displays web pages in a wide screen format that is similar to the format that the browser on your computer uses to display web pages 1 On a web page press the Menu key 2 Click Column View or Page View Zoom in to or out from a web page On a web page touch the screen twice quickly To zoom out press the Escape key 124 User Guide Browser Move back or forward a web page 1 On a web page press the Menu key 2 Click Ba
329. ve data when you insert your device in a holster change the Clean When Holstered field to No To prevent your device from deleting sensitive data when your device remains idle for a specified period of time change the Clean When Idle field to No ORwWN gt 256 User Guide Security To change how long your device waits after you stop using it before it deletes sensitive data change the Idle Timeout field 6 Press the Menu key 7 Click Save Delete sensitive application data from the temporary device memory On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Memory Cleaning In the Registered Cleaners section click an application Perform one of the following actions e To delete sensitive data for the highlighted application click Clean lt Application gt Click OK e To delete sensitive data for all applications click Clean Now AunRWN gt View the icon for the memory cleaning application on the Home screen On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click Memory Cleaning Change the Show Icon on Home Screen field to Yes Press the Menu key Click Save NOURWNS Certificates Certificate basics Download a certificate from an LDAP or DSML certificate server On the Home screen or in a folder click the Options icon Click Security Options Click Advanced
330. versation group and in the main message list In BlackBerry Messenger in the conversation group click a contact 223 User Guide BlackBerry Messenger Add an emoticon 1 During a BlackBerry Messenger conversation press the Emoticon key 2 Click an emoticon Send a file to a contact If your BlackBerry device is associated with an email account that uses a BlackBerry Enterprise Server you might be able to send files that are stored on your organization s network For more information about accessing a file from your organization s network click the Help icon on the Home screen of your device 1 During a BlackBerry Messenger conversation press the Menu key 2 Click Send a File 3 Navigate to a folder that contains pictures or audio files 4 Click a file Send a voice note to a contact You can record and send a new voice note to a contact You cannot save voice notes or send saved voice notes 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Send Voice Note 3 Record a voice note 4 Click Send Send a vCard contact attachment You can send vCard contact attachments of contacts in your BlackBerry Messenger contact list or contacts in the main contact list on your BlackBerry device 1 In BlackBerry Messenger during a conversation press the Menu key 2 Click Forward Contact 3 Perform one of the following options e If the contact that you want to forward is in your ma
331. vice is in the process of securing your data which includes deleting a copy of the private key from the temporary device memory A lock indicator appears at the top of the screen when your device has deleted the key About file encryption File encryption is designed to protect files that you store in the BlackBerry device memory and on a media card that can be inserted in your device You can encrypt the files in the device memory and on your media card using an encryption key that your device generates your device password or both If you encrypt the files using an encryption key that your device generates you can only access the files on your media card when the media card is inserted in your device If you encrypt the files using your device password you can access the files on your media card in any device that you insert your media card into as long as you know the password for the device Turn on encryption To encrypt data in the device memory you must have set a password for your BlackBerry device Depending on the amount of memory available for storing files in the device memory you might not be able to encrypt files in the device memory On the Home screen or in a folder click the Options icon Click Security Options Click Encryption Change the Encryption field to Enabled To encrypt data in the device memory set the Device Memory field to Enabled To encrypt files stored on a media card and on your device set the M
332. vided you with an enterprise activation password 3 Click Next User Guide Welcome to BlackBerry 4 Complete the instructions on the screen Note When your email address is set up correctly you receive a confirmation message To view and manage your email messages on the Home screen click the Messages icon Navigation and typing About the Menu key and Escape key The Menu key and Escape key on your BlackBerry device are designed to help you navigate screens and complete tasks quickly and easily Key Actions Menu key 35 e view more applications on the Home screen e open the menu in an application e select a highlighted menu item Escape key 5 e move back a screen e close a menu Move around the screen e To highlight an item touch the screen lightly e To scroll down slide your finger up e To scroll up slide your finger down e To select an item or open a link click press the item e To change the value in a field click a field Click a value e To return to the Home screen when you are not on a call press the End key For more information about SurePress touch screen navigation see the setup wizard on your BlackBerry device BlackBerry basics Make a call 1 Inthe phone application perform one of the following actions e Type a phone number 1 User Guide Welcome to BlackBerry e Click the contacts icon Type part of a contact name Highlight a contact or phone number 2 Pr
333. y 2 Click Add Bookmark 3 Inthe Auto Synchronize field set how often the browser should check for updates to the web page 4 Inthe Start time field set the time of day when the browser should start checking for updates 5 Click Add If you visit the web page offline the browser displays the content that was current the last time that you viewed the web page online Change a bookmark for a web page On the Home screen click the Browser icon Press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Edit Bookmark Change the bookmark Click Accept ONAN RWN gt Send a bookmark for a web page On the Home screen click the Browser icon Press the Menu key Click Bookmarks Highlight a bookmark Press the Menu key Click Send Bookmark Click a message type NOURWNS To return to the browser after you send the message press the Escape key Delete a bookmark for a web page 1 On the Home screen click the Browser icon 2 Press the Menu key 3 Click Bookmarks 128 User Guide 4 Highlight a bookmark 5 Press the Menu key 6 Click Delete Bookmark Add a bookmark folder for web pages On the Home screen click the Browser icon Press the Menu key Click Bookmarks Highlight a bookmark folder Press the Menu key Click Add Subfolder Au AWNS File a bookmark for a web page On the Home screen click the Browser icon Press the Menu key Click Bookma
334. y Internet Service that is associated with your BlackBerry device might not support the characters For more information contact your wireless service provider or administrator 187 User Guide Display and keyboard Display and keyboard Backlighting About backlighting The backlighting for the screen is designed to adjust automatically so that you can use your device in various lighting conditions Set the brightness of the backlighting On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the Backlight Brightness field Press the Menu key Click Save nawy Set how long backlighting remains on On the Home screen or in a folder click the Options icon Click Screen Keyboard Set the Backlight Timeout field Press the Menu key Click Save ORwWN gt Stop backlighting from dimming automatically On the Home screen or in a folder click the Options icon Click Screen Keyboard Change the Automatically Dim Backlight field to Off Press the Menu key Click Save OaRWN gt Display options Use a picture as the Home screen background 1 On the Home screen click the Media icon 188 User Guide DPN To clear the picture from the Home screen press the key Click Reset Home Screen Image Click Pictures Click a category Highlight a picture Press the key Click Set As Home Screen Image Download a Home screen background Depending on your wireless servic
335. y on your BlackBerry device or not trusted the PGP key is not explicitly trusted and is not associated with a trusted PGP key on your device and a chain of digital signatures to a trusted key does not exist Creation Date This field displays the date that the PGP Universal Server generated the PGP key Expiration Date This field displays the date that the PGP Universal Server specified as the expiration date of the PCP key Email Address This field displays the email address that is associated with the PGP key Multiple Email Address fields might appear Public Key Type This field displays the standard to which the public key complies Your device supports RSA DSA and Diffie Hellman keys Key Usage This field displays approved uses of the PGP key Fingerprint This field displays the PGP key fingerprint in hexadecimal format Send a PGP key When you send a PGP key your BlackBerry device sends the public key but does not send the corresponding private key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click Send via Email or Send via PIN NOURWN gt Delete a PGP key On the Home screen or in a folder click the Options icon Click Security Options Click Advanced Security Options Click PGP Keys Highlight a PGP key Press the Menu key Click De
336. ying media files Play a media file on a web page 1 On a web page click a media file 2 Click Open Save a song or video from a web page 1 In the browser click a link for a song or video 2 Click Save 3 Type a name for the song or video 4 Click Save View a full picture on a web page 1 Ona web page highlight or pause on a picture 2 Press the Menu key 3 Click Full Image Zoom in to or out from a picture On a picture touch the screen twice quickly To zoom out press the Escape key Browser bookmarks About bookmarks for web pages You can add bookmarks for web pages that you visit frequently When you add a bookmark you can set whether you want the browser to check the web page for updates periodically Bookmarks for web pages that have been updated since the last time you visited them appear in italic 127 User Guide Browser Add a bookmark for a web page Depending on the browser configuration that you used to visit a web page or add a bookmark when you click the web page in the browser history or bookmark list the web page might open in the browser that you used to visit the web page and not the browser that you set as your default browser configuration Extra fees might apply for using a different browser For more information about the fees associated with each of the browsers that are available on your BlackBerry device contact your wireless service provider 1 Ona web page press the Menu ke
337. your device in portrait view you can switch between the SureType keyboard multi tap keyboard and full keyboard and you can set one of these keyboard styles to be your default If you are using your device in landscape view you can type using the full keyboard 176 User Guide Typing About SureType technology and multi tap You can type on your BlackBerry device using the SureType input method or multi tap input method SureType technology combines a traditional phone style key layout with a familiar computer style letter layout that is designed to provide a quick and comfortable typing and dialing experience SureType technology is designed to predict words as you type them When you use SureType technology you press the letter key for each letter in a word only once until the word appears in a list that appears on the screen When you use multi tap you press a letter key once to type the first letter on the key and twice to type the second letter SureType technology is the default typing input method for most fields Multi tap is the default typing input method for phone number and password fields Type text using SureType technology To perform this task you must be using your BlackBerry device in portrait view 1 Press the letter key once for each letter in a word 2 Perform one of the following actions e To select an item from the list that appears when you type and start typing a new word highlight the item Press the En

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