User Guide - Phonak NHS
Contents
1. Please read these user instructions thoroughly in order to benefit from all the possibilities your new hearing aid has to offer With proper use and care you will be able to enjoy your hearing aid for many years to come If you have any questions please consult your hearing care professional Phonak life is on www phonak co uk Please read the information on the following pages before using your hearing aid A hearing aid will not restore normal hearing and will not prevent or improve a hearing impairment resulting from organic conditions Infrequent use of a hearing aid does not permit a user to attain full benefit from it The use of a hearing aid is only part of hearing habilitation and may need to be supplemented by auditory training and instruction in lipreading 2 1 Hazard warnings N The intended use of hearing aids is to amplify and transmit sound to the ears and hereby compensate for impaired hearing The hearing aids specially programmed for each hearing loss must only be used by the intended person They should not be used by any other person as they could damage hearing A Changes or modifications to the hearing aid that were not explicitly approved by Phonak are not permitted Such changes may damage your ear or the hearing aid A Do not use the hearing aids in explosive areas mines or industrial areas with danger of explosions N Hearing aid batteries are toxic if they are swallowed Keep out of re2. care professional about suitable drying methods When you are not using your hearing aid leave the battery compartment open so that any moisture can evaporate Make sure that you always completely dry your hearing aid after use Store the hearing aid in a safe dry and clean place Do not drop your hearing aid Dropping onto a hard surface can damage your hearing aid Always use new batteries for your hearing aid In case a battery is leaking replace it immediately with a new one to avoid any skin irritation You can return used batteries to your hearing care professional Gi The batteries used in these hearing aids should not exceed 1 5 Volts Please do not use silver zinc or Li ion lithium ion rechargeable batteries as these may cause severe damage to your hearing aids The table in chapter 3 explains exactly which type of battery your particular hearing aids require G Remove the battery if you are not using your hearing aid for a long period of time G Special medical or dental examinations including radiation described below may adversely affect the correct functioning of your hearing aids Remove and keep them outside the examination room area before undergoing m Medical or dental examinations with X ray also CT scan m Medical examinations with MRI NMRI scans generating magnetic fields Hearing aids don t need to be removed when passing security gates airports etc If X ray is used at all it will be in very lo
3. green Step 1 Getting to know your hearing aid Take the hearing aid in your hand and try out the hearing aid controls This will make it easier for you to feel and operate the controls later on when wearing the hearing ald 4 Using the hearing aid To increase the volume press the volume control upwards To decrease the volume press the volume control downwards Fig 1a Increase volume Decrease volume Fig 1a In order to change a hearing program press the program button displayed Fig 1b Fig 1b 16 Step 2 Battery preparation Remove the protective foil from the new battery Fig 2 Wait for two minutes before inserting to activate the battery Fig 2 4 Using the hearing aid Step 3 Inserting the battery Take the hearing aid in your hand Fig 3a and open the battery door Insert the battery so that you see the symbol on the battery Fig 36 Fig 3a Fig 3b Step 4 Turning on the hearing aid Switch on the hearing aid by closing the battery compartment Fig 4a G Open and close the battery compartment gently and carefully q Fig 4a G Check if you feel resistance when closing the battery compartment Check to make sure the battery is correctly inserted and in the correct direction If the battery is inserted the wrong way the hearing aid will not work and the battery compartment can be damaged The hearing aid is now switched on It can take up to 1
4. 1 Changing the battery in hearing aids with a secured battery compartment Your hearing aid can be fitted with a secured battery compartment if needed for safety reasons Open the battery compartment by inserting a pen tip into the notch shown Fig 11a Gently lift the latch upwards Fig 11b The battery compartment can now be opened G Do not lift the latch above 90 Fig 11a 31 4 Using the hearing aid Use your thumb and forefinger and pull the battery compartment to open it up Fig 11c Fig 11c 32 Pull the white tab with your fingernail Fig 17d and push it in an upward direction Fig 11e The battery can only be removed or inserted when the tab is in upwards position Fig 11e Fig 11d Fig 11e The old battery can now be replaced by a new one Fig 11f 33 4 Using the hearing aid Push the white tab down over the battery Fig 17g so that it lies tight over the battery Lock the battery by pushing the white tab towards the hearing aid with your finger Fig 11h Before you close the battery compartment check that the white tab is locked in position and the battery is secured Fig 11g Fig 11h Switch on the hearing aid by closing the battery compartment Fig 11i 34 Secure the battery compartment by pushing the latch over the battery compartment Fig 11j until it snaps into place Fig 11k Check that the battery compartment is now secured 35 Di
5. 5 seconds before it starts When you wear the hearing aid you will hear an acoustic signal Step 5 Inserting the hearing aid This step shows you how to correctly insert the hearing ald G Each hearing aid is individually programmed for your right or left ear For the first step identify right and left so you will be able to insert your hearing aid in the correct ear 20 Step 5 1 Identifying the hearing aid for the right and left ear Color indicator right red left blue 21 Step 5 2 Inserting a SP W or UP W model with classic earmold Before inserting the earmold check that the earmold tube is slid over the hearing aid hook correctly With your right hand take your earmold for the right ear red mark on the hearing aid see step 5 1 between your thumb and forefinger Fig 5c Take the earmold up to your ear Fig 5c Place the ear canal part of the earmold into your ear canal see the part circled in green Fig 5c Next place the hearing aid behind your ear Fig 5d Then insert the upper part of the earmold into the upper part of the bowl of your ear Fig 5e wo Zn Po X ra S A Zi m i rA VW If IN z 7 eS NN a N joe a Ween N V NO on N s K ITS A l SE N N a x a N So Fig 5c Fig 5d Fig 5e If you have problems inserting the hearing aid use your other hand to gently pull your earlobe downwards This open
6. Phonak Nathos S Power hearing aids User Guide PH NAK life is on Welcome Important safety information Please read before operating your hearing aid for the first time 2 1 Hazard warnings 2 2 Information on product safety Hearing aid description 4 Step by step instructions for using the hearing aid Step 1 Step 2 Step 3 Step 4 Step 5 Step 6 Step 7 Step 8 Step 9 Getting to know your hearing aid Battery preparation Inserting the battery Turning on the hearing aid Inserting the hearing aid Adjusting the volume control behind the ear Selecting the hearing program behind the ear Removing the hearing aid Turning off the hearing aid 15 15 17 18 19 20 25 26 27 28 Step 10 Changing the battery Step 11 Changing the battery in hearing aid with a secured battery compartment 5 Care and maintenance 6 Troubleshooting 1 8 9 Wireless accessories description Service and warranty Compliance information 10 Information and description of symbols 29 30 36 40 42 52 53 54 This user guide is valid for Wireless models CE mark applied Phonak Nathos S SP W 2014 Phonak Nathos S UP W 2014 Your new hearing aid is a premium Swiss quality product It was developed by Phonak one of the world s leading companies in hearing technology Your hearing aid offers the most modern digital hearing technology currently available on the market
7. ach of children and mentally challenged people or pets If batteries are swallowed consult your physician immediately N Tamperproof solutions for the battery door ear hook and integrated Roger FM receiver if used must be attached for children younger than 36 months to prevent accidental swallowing of the battery or small parts of the device In case one of these secured mechanisms is damaged by applying too much force or using an inappropriate tool the device should be brought to your hearing care professional for repair or exchange A If you feel pain in or behind your ear if it is inflamed or if skin irritation and accelerated accumulations of ear wax occur please check with your hearing care professional or physician N In very rare cases the dome can remain in your ear canal when removing the hearing tube from the ear In the unlikely case that the dome does get stuck in your ear canal it is strongly recommended to see a physician for safe removal A Hearing programs in the directional microphone mode reduce background noises Please be aware that warning signals or noises coming from behind e g cars are partially or entirely suppressed N This hearing aid is not designed to be used for children below 36 months The Hearing aid contains small parts that can cause choking if swallowed by children Keep out of reach of children and mentally challenged people or pets If swallowed consult a physician or hospital imme
8. as an MP3 player television or cell phone is possible using a wireless audio streaming accessory Remote control of your hearing aids is also possible wirelessly 42 MP3 player I Cell phone Pa Phonak RemoteMic N Wireless audio streaming accessory Remote control Audio sources can be connected by Bluetooth or cable to the wireless audio streaming accessory Bluetooth is a registered trademark owned by the Bluetooth SIG Inc 43 44 7 2 Communication in noise over distance Roger FM accessories help communication in noise over distance by wirelessly sending the speaker s voice directly to your hearing aids Roger FM include both a microphone and receiver Some Roger FM microphones also support input from audio sources via Bluetooth or cable Microphone worn or placed close to the speaker or connected to the audio source directly transmits the sound to your receiver without disruptive background noises Receiver attached to your hearing aids and worn behind the ear or worn on your body using a neckloop Behind the ear receiver option Microphone Body worn receiver option Some Roger FM microphones also support input from audio sources via Bluetooth or cable 45 7 Wireless accessories description 7 2 1 Roger FM system description The following pages describe the two Roger FM receiver models Design integrated receiver Audio shoe with universal receiv
9. behind the ear 26 Step 8 Removing the hearing aid Step 8 1 Removing a SP W or UP W model with classic earmold Take the hearing aid behind your ear and lift it above the upper part of your ear and then gently let go Fig 8a Fig 8a Use your thumb and forefinger to grasp the earmold and gently remove it from your ear Fig 86 Do not pull on the tubing to remove the earmold Fig 8b 27 Step 8 2 Removing a SP W or UP W model with Power SlimTube with classic earmold Follow the instructions in Step 8 1 as this procedure is identical Step 9 Turning off the hearing aid You can turn off your hearing aid by opening the battery compartment Fig 9 Fig 9 28 Step 10 Changing the battery Your hearing aid will indicate with a double beep that the battery soon needs to be changed You typically have up to 30 minutes to change the battery however this can differ and might be considerably shorter We recommend that you always keep a spare battery on hand G Contrary to customary practice particularly for pediatric consumers the use of battery testers is not recommended The battery tester may indicate that the battery is still viable while the voltage level has dropped below what the hearing aid requires for consistent function G For optimal use of the batteries we recommend you to test and estimate the reserve time individually when you start using your hearing aid 29 30 Step 1
10. diately A External devices may only be connected if they have been tested in accordance with corresponding IECXXXXX standards Only use accessories approved by Phonak AG to avoid any electrical shock N The following is only applicable for persons with active implantable medical devices i e pacemakers defibrillators etc m Keep the wireless hearing aid at least 15 cm 6 inches away from the active implant If you experience any interference do not use the wireless hearing aids and contact the manufacturer of the active implant Please note that interference can also be caused by power lines electrostatic discharge airport metal detectors etc m Keep magnets i e battery handling tool EasyPhone magnet etc at least 15 cm 6 inches away from the active implant m You are not permitted to use wireless accessories for your hearing aids Ask your hearing care professional for details 2 2 Information on product safety G Your hearing aid is resistant to water sweat and dust under the conditions listed in chapter 5 After exposure to any of these elements the hearing aid must be cleaned and dried as the hearing aid contains sensitive electronic parts Never wash the microphone inputs Doing so could cause it to lose its special acoustic features Protect your hearing aid from heat never leave it near a window or in the car Never use a microwave or other heating devices to dry your hearing aid Ask your hearing
11. er On the following pages use the pictures to identify the receiver option you have 7 2 2 Design integrated receiver SP W UP W models Hearing aid 2 Design integrated receiver 46 With the design integrated receiver attached the hearing aid offers the same functionalities and usability as without the receiver see chapter 4 D Your hearing care professional has prepared your hearing aid for use with the design integrated receiver The design integrated receiver can not be removed The hearing aid with the design integrated receiver is water resistant For more information on the water resistant properties of your hearing aid please see chapter 5 47 7 Wireless accessories description 7 2 3 Audio shoe with universal receiver SP W UP W models 48 Hearing aid 2 Battery compartment 3 Audio shoe removable part 4 Universal receiver With the audio shoe and universal receiver attached the hearing aid offers the same functionalities and usability as without the receiver see chapter 4 D Your hearing aids with the audio shoe and universal receiver are not water resistant Your hearing care professional has prepared your hearing aid for use with the audio shoe and universal receiver Step 1 Attaching the audio shoe to the hearing aid Hold the hearing aid between the thumb and forefinger of one hand and the audio shoe in your other hand Push the audio shoe towards the bottom of
12. he fit if necessary If there is no improvement change the battery If the problem persists contact your hearing care professional Hearing aid stops working after contact with water Open the battery compartment dry the casing and the inside of the battery compartment with a soft cloth or tissue and replace the battery If the problem persists contact your hearing care professional 40 Battery discharges too quickly Insert a new battery and make note of exactly how long it lasts Contact your hearing care professional with this information they will be able to help and advise you Crackling or buzzing noises Check the hearing tube and earmold for earwax residue Check the hearing tube for damage color changes hardening or cracks and contact your hearing care professional if necessary for replacement Whistling Check whether the earmold is correctly and firmly fitted If this is the case but the problem persists please consult with your hearing care professional Pain or inflammation in your ear Remove the hearing aid and consult with your hearing care professional If the problem is serious please contact your physician 41 Phonak provides a range of wireless accessories that extend the capabilities of your hearing aids in selected situations such as watching IV talking on the phone and communicating in noise over distance 7 1 Connecting to audio sources and remote control Connecting to an audio source such
13. in these user guides 55 56 a Temperature 20 to 60 Celsius 4 to 140 Fahrenheit Humidity transportation Up to 90 non condensing Humidity storage 0 to 70 if not in use See instruction in chapter 2 2 regarding drying the hearing aid after use Atmospheric pressure 200 hPA to Q 1500 hPa The symbol with the crossed out garbage bin is to make you aware that this hearing aid may not be thrown away as normal household waste Please dispose of old or unused hearing aids at waste disposal sites intended for electronic waste or give your hearing aid to your hearing care professional for disposal Proper disposal protects the environment and health au Phonak AG Laubisr tistrasse 28 CH 8712 St fa Switzerland www phonak com 029 0303 02 V1 00 2014 06 FO Printed in Switzerland Phonak AG All rights reserved
14. ligent and routine care of your hearing ald contributes to outstanding performance and a long service life Please use the following specifications as a guideline General information Before using hair spray or applying cosmetics you should remove your hearing aid from your ear because these products may damage it Never wash or clean the Wind and Weather Protector see chapter 3 Doing so could cause it to lose its special acoustic features When you are not using your hearing aid leave the battery compartment open so that any moisture can evaporate Make sure that you always completely dry your hearing aid after use Store the hearing aid ina safe dry and clean place Your hearing aid is WaterResistant Your hearing aids are resistant to water sweat and dust under the following conditions 36 m Ihe battery door is fully closed Ensure that no foreign object such as hair is caught in the battery door when it is closed m After exposure to water sweat or dust the hearing aid is cleaned and dried m Ihe hearing aid is used and maintained as described in this user guide G Hearing aids with the design integrated Roger FM receiver or secured battery compartment are also water resistant G Hearing aids with an audio shoe and Roger FM universal receiver are not water resistant G Use of your hearing aid around water can restrict air flow to the batteries causing it to stop working Should your hearing aid stop w
15. mmunications Terminal Equipment Directive 1999 5 EC The full text of the Declaration of Conformity can be obtained from the manufacturer or the local Phonak representative whose address can be taken from the list on www phonak com Phonak worldwide locations 53 54 With the CE symbol Phonak AG confirms that this Phonak product including accessories meets the requirements of the Medical Devices Directive 93 42 EEC as well as the R amp TTE Directive 1999 5 EC on radio and telecommunications equipment The numbers after the CE symbol correspond to the code of certified institutions that were consulted under the above mentioned directives This symbol indicates that the products described in these user instructions adhere to the requirements for an applied part of Type B of EN 60601 1 The surface of the hearing aid is specified as an applied part of Type B ad A Q Operating conditions Indicates the medical device manufacturer as defined in EU Directive 93 42 EEC This symbol indicates that it is important for the user to read and take into account the relevant information in these user guides This symbol indicates that it is important for the user to pay attention to the relevant warning notices in these user guides Important information for handling and product safety The product is designed such that it functions without problems or restrictions if used as intended unless otherwise noted
16. orking after coming into contact with water refer to the troubleshooting steps in chapter 6 37 i Never immerse your hearing aid in water or other liquids G Always remove your hearing aid before showering bathing or swimming It is not designed for any kind of swimming or diving activities 38 Daily Inspect the earmold and tube for earwax and moisture deposits Clean the surfaces with a lint free cloth Never use cleaning agents such as household detergents soap etc for cleaning your hearing aid It is not recommended to rinse these parts with water risk for lodging in the tube If you need to clean your hearing aid intensively ask your hearing care professional for advice and information on filters or drying capsules Weekly Clean the earmold with a soft damp cloth or with a special cleaning cloth for hearing aids For more in depth maintenance instructions or for more than basic cleaning please see your hearing care professional Monthly Inspect your hearing tube for color changes hardening or cracks In the case of such changes the hearing tube has to be replaced Please see your hearing care professional 39 Hearing aids sound softer than usual no sound First check whether you can adjust and make the sound louder with the volume control Then check the hearing tube and earmold for earwax residue and clean if necessary Check whether the battery is correctly inserted and properly fitted adjust t
17. s the ear canal a little more and you can rotate the earmold until it fits correctly Check the fit by running your finger over the bowl of the ear You know it fits correctly if when doing so you feel the contour of the bowl of the ear and not the hearing aid Fig 5f In the beginning please use a mirror to check S PA Tal 1 ae a 5 I i N I I N K lt A A m gt f N NI You have now successfully inserted the right hearing aid Now insert your left hearing aid in the same way marked in blue see step 5 1 Fig 5f 23 24 Step 5 3 Inserting a SP W or UP W model with Power SlimTube with classic earmold Follow the instructions in Step 5 2 as this procedure is identical Step 6 Adjusting the volume control behind the ear To increase the volume press the volume control upwards To decrease it press the volume control downwards using your forefinger Use your thumb to lightly support the hearing aid Fig 6 nr Increase volume 7 Decrease volume Fig 6 A CAS 25 Step 7 Selecting the hearing program behind the ear In order to select or change a hearing program press the program button displayed Fig 7 sy Fig 7 If you press it again you change to the next program A signal indicates the change A signal tone can only be heard if you have turned on the hearing aid and you are wearing it correctly
18. the hearing aid Match the grooves of the hearing aid with those of the audio shoe Fig 7 1 49 7 Wireless accessories description Push the hearing aid down until it snaps into place Fig 7 2 The audio shoe is now properly attached to your hearing aid The universal receiver can now be attached Fig 7 2 Step 2 Attaching the universal receiver to the audio shoe Push the three pins of the universal receiver into the three sockets of the audio shoe Make sure to align the universal receiver so that the bigger pin slides into the bigger socket The universal receiver is correctly connected to the audio shoe once it clicks in place Fig 7 3 Step 3 Removing the audio shoe from the hearing aid Take the hearing aid between your thumb and forefinger Pull the locking system on the audio shoe back Fig 7 4 Fig 7 4 At the same time pull the hearing aid upwards with your other hand Fig 7 5 The audio shoe is now removed from the hearing aid FIG 7 5 To have Roger FM automatically turned on when an input signal is detected it is recommended to leave the universal receiver attached when not in use 51 52 8 Service and warranty Serial number left side Fitting date Serial number right side Europe Declaration of Conformity Hereby Phonak AG declares that this Phonak product meets the requirements of the Medical Devices Directive 93 42 EEC as well as the Radio and Teleco
19. w doses and will not affect the hearing aids i Do not use your hearing aid in areas where electronic equipment is prohibited 11 The following user instructions describe two hearing aid models The SuperPower SP W and the UltraPower UP W hearing aid The different hearing aids can be adapted with a variety of earmolds On the following pages use the labeled drawings to identify the hearing aid and the earmold that you use The following table shows what battery you need for your hearing aid model Model Zinc air battery size IEC ANSI marking on package code code SP W 13 orange PR48 7000ZD UP W 675 blue PR44 7003ZD Please ensure you use the correct type of battery in your hearing aids zinc air Please also read chapter 2 2 for further information on product safety SPW and UP W model Option A with classic earmold 8 D Power SlimTube 2 Classic earmold detachable 3 Volume control 4 Program button 5 Microphone input with Wind and Weather Protector Hook sound output 7 Hearing tube Classic earmold detachable 3 Hearing aid description SPW and UP W model Option B Power SlimTube with classic earmold D Power SlimTube 2 Classic earmold detachable The following chapter provides step by step instructions on how to use your hearing aid Please follow these steps carefully In the drawings the parts that are particularly important for each step are shown in
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