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Horizon Admin User Guide

1. 12 13 14 19 20 21 22 23 19 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning Meeting Meeting Meeting Meeting Meeting 26 Z 28 29 30 Office Closed 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning Meeting Meeting Meeting Meeting Meeting i 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning 9 30 10 00 Morning Meeting Meeting Meeting Meeting Meeting Meeting Time Office Closed Holiday Delete Selected Add New On the calendar the Horizon system will show all events you have setup for this specific site this view can be customised by the options in the top right to show a month week or day view To create an event such as work hours as an example you can click on the Add New button and this will open another window to create a schedule Schedule Setup schedule Setup REIES Type Holiday Time Colour Within here you need to give the Schedule a name such as Working Hours select the type whether it is a holiday or time and finally choose a colour for it to be shown on the Schedule in One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900
2. Company Administration Company Administration Departments Call Policies Company Directory Departments Call Policies Company Directory Licence Centre Number Management Company Voice Portal Licence Centre Manage Numbers Set up the company voice portal Company Profile Edit Company Profile Edit Company Profile How do setup Departments As the company administrator you have the ability under the Administrator tab to add and manage departments so that users and services can be associated to them To add a new department click on the Department button define the department name and click on the Add button If you wish to delete or adjust the department simply check the one to be removed and click on the Delete Selected button Departments Departments it Department y Delete Selected Add Department KEIEN Add Jf Cancel How do I manage my Call Policies for my Company As the company administrator you have the ability under the Administrator tab to set call policies to confirm if your company s usernames are hidden when making an external call These can then be adjusted by site if required but we suggest setting these when under the Site Management section One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conf
3. T Search it test user first it test user last John Smith Jane Smith Add Selected Total Weight 100 Once you have set either the priority or the for your hunt group you can click on the Continue button to go to the final page of assigning a number for the hunt group as well as an extension for internal call routing One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Create Hunt Group Search v Finish and Edit w Finish and Show List Instant Conference group As the company administrator you have the ability to setup a conference group allowing up to 15 different people to be called automatically once the conference has been started You may choose to use this to create incident bridges or similar instant conference groups for your company for this to be activated the conference group can be started by any user calling the conference number which will then trigger calls to other group members In order to setup an instant conference group you need to click
4. extension Once connected to the Auto Attendant the caller is played a Request More greeting that provides a menu of options to complete call routing Account Authorization Codes Anonymous Call Rejection Authentication Auto Attendant Automatic Callback Automatic Hold Retrieve Call Le 5 used Should you wish to view a list of all users who are allocated a to this subscription you can then select the Show Users button which will show over your company who is assigned Premium Users Nam isernam Number Email it test user first it test user last jason it end user 2422 mcassidy gammatelecom com John Smith JohnSmith Johns hotmail com smith JaneSmith 5452 Jsmith h otm ail co uk fghdfhfd q S dfg dfg dfs 23 i ir dfse qsiq igs d y ds com One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Finally if you click the Request More button you can request more subscriptions to be added to your account by your communications provider however please note these will be charged at
5. How do Isetup Group Management sssiirissisrsissiisiciiiserserisuvi ensus ro t bis EIUS Inana ENAS E ais 22 How do I setup an Auto Attendant ccccsscsscseescnacsecnssscuscseusenacsenscsscuseseuseneesenacrecussseuseneuses 23 OWE CO l etun CAPCODES 26 FOWAO o AUP a E E A EE ONE 27 What Hunt Groups are available in HOrIZOn ssesssessssesssrcesssrrresrrereserresrrreeserresrreresereesseereseeresseee 28 stont Conterence ROU o 31 One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How do I monitor calls over My sites and users ccccceeecceesccceececeeececeeceeenseeeencessuececeueceeeeeeeenes 32 What Inbound Statistics are available oo eecccccccccceccesesssssssssseeececeeceeeeeeesesaaeaeesssseseeeeeeeeeeeeeeeneaaas 34 calS PS NN carters cise eccmsciet A E ee atnynen coed ose sezenenernedae eeo 34 Calls Received per NOUT ees eses cre eictciecne de anne eet a EEEE E 34 How many Calls are getting through ccccccesecccesecccsecsceeeceeenecseeneceeeeceseueceeeueceeeueseeeuee
6. CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Assign Number Audio Extension Display Caller ID Display First Name Display Last Name The final page to establish you auto attendant is to upload the audio file to be played when the call is connected This step can by bypassed if recording your message via a phone In order to upload this you ll need to record a file in the following format e wav format e Encoded with CCITT u Law e Formatted at 8 000 kHz 8 Bit mono 7 kb sec Create New Auto Attendant Audio 7 Menu Audio d Business Hours Audio Browse v Finish and Edit W Finish and Show List Once your file has been uploaded then you should then be able to click either Finish and Edit or Finish and Show List to return you to the main auto attendant section How do record an Auto Attendant via my phone After setting up your Auto Attendant without a file recording you have the ability to record an Auto Attendant message through a phone allocated to the same site as the Auto Attendant In order to action this you have to first setup the Company Voice Portal pass code which has now been added as a definable option under the Administration Voice Portal option One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections L
7. Callers Calls Made Subscription Summary Calls Minutes Calls Minutes Name et Available Premium 3 15 1 Jamie Muir 16 1 lan MacPhee 24 Standard 40 2 David McBride 13 2 Niraj Rathod 24 Voice Mail 0 3 lan MacPhee 12 3 Danilo Fusco 714 4 Niraj Rathod 9 4 Martin Rees 8 5 martintest beta gammatelecom 5 Mark Gooden 7 If you would then like to burrow into your company sites and user further you can access the Statistic link where you can either view summary graphs under Performance or if setup on Advanced Stats this link so you can burrow in to the raw data Performance Advanced Statistics Within the Performance screen 4 graphs appear which can be customised by the top search criteria to select either a Site or a User who you would like to see the performance of search User 2 gt Update By clicking on the Update button once selected the graphs will then adjust to show the relevant detail for that search selection Please note that for all call statistics at the moment there is an issue in reporting calls routing to Hunt Groups Instead of showing a single call this will show multiple calls depending on the number of hops the call makes One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conf
8. Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS you ll be asked to confirm what Calling Name should be presented when the call is delivered to the users i e Sales Hunt Group Create Hunt Gro Uu p Account 2 Options Select Users Assign Number site Testing Site B Group Details d PETS Department Choose One Username jason example com Calling ID Last Name Calling ID First Name Clicking on the Continue button after completing this form will then prompt you to confirm what type of hunt group you d like to apply along with also how you d like to manage the calls if all users are busy or on the phone Create Hunt Grou p gt Options 2 Select Users gt Assign Number Ring Order Circular Regular Simultaneous Uniform Weighted No Answer Action 4 Skip to next agent after e rings Forward call to after 10 seconds Additional Options d Enable call waiting If you choose to enable Call Waiting on your hunt group then the caller will hear continuous ringtone until the call is answered Within the system the call will continue to route around the hunt group setup until a free agent comes available A time limit of 3 minutes is applied to this feature therefore if the call is not answered within this timeframe the caller will be cut off At present the only way to forward the call is to use the Forward Call option and define
9. Desk list or Site Management section How do setup Music on Hold for my Site As the company administrator you have the ability under the Site Management section to set music on hold for your site Within this section there are a number of options as to when you want Music on Hold to be implemented and whether you want different music for internal or external Calls One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Testing Site Music on Hold Manage Testing Site General Settings 4 Enable during call hold Enable during call park Enable while caller holding Once you have agreed the call scenarios music on hold should be implemented in you can then either use the system default or upload your own branded or created music using the Browse button Gamma accepts no responsibility for the gathering of copyrights and licences required for the music held within the Horizon system To create a file for use with music on hold it needs to be in the following format e wav f
10. Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Assign Number Audio Auto Attendant Options Use the same menu all the time Use different menus during and after business hours Business Hours None Holiday None amp After selecting the right schedule you ll then need to complete the grid to decide on the right routing of the call when the corresponding number is pressed Menu Options A Business Hours After Hours Mone D Repeat Menu Transfer With Prompt Y 3 Exit Transfer Without Prompt Y F None Transfer To Operator Y 1 None Name Dialing None Extension Dialing None The options which can be implemented here are Transfer with Prompt NOT CURRENTLY AVAILABLE This will allow the user to here a recorded message played once they have selected a menu item i e Please hold whilst we connect you Transfer without Prompt This will forward the call to the required destination once a menu item is selected This destination could be a user call group i e hunt group or new auto attendant Transfer to Operator This will forward the call to the Company Operator as defined under the Company Management section Name Di
11. Tue Answered Engaged Unanswered One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Where are we calling This graph shows where your most frequently dialled locations are based on the search criteria submitted This will show as a coloured pie chart Where are we calling Advanced Statistics As well as providing easy to use graphs under the Performance section you also have the ability to look at the raw data if requested at point of order from your Communications Provider If you have not requested this at the ordering stage please contact your Communications Provider who can then easily provide you with the below view Performance Advanced Statistics Within this screen you will then have the ability to select one or all of the following search criteria Site All Search User Start Date Time 2012 02 29 JioBmitiog ee End Date Time 2012 03 07 E eee 2 EELEE Both B Calls Per Page 20 Ea Through clicking on the Search button yo
12. com lt Reset Password lt Reset PIN The edit screen has the same screens as you completed under Add a new user along with Call setup and call barring Please refer to the specific sections for details on these tabs You may choose to use these sections to edit a user s device that they are attached to or change a DDI that they own and present How do I set a user s Call Barring As an administrator you have the ability when editing a user to adjust call barring options which would override the site call plan You can select these settings for when a user is making or transferring a call Call Plan Options 4 When Making A Call When Transferring A Call F off Override site call plan Allow freephone calls Allow national calls Allow international calls Allow chargeable directory service calls Allow premium calls In order to make the changes you simply need to click on the On and Off buttons to allow the override and adjust the proposed plan How do bulk upload users As an administrator you are able to bulk upload users which will help reduce the level of effort in creating a sizeable user base At present you can only bulk upload users to a single site therefore if you have setup multiple sites then you ll need to action a bulk or single addition for both In order to implement this you simply need to click on the Bulk Upload User section under User Management where you ll be able to
13. company s subscriptions As the company administrator you have the ability to view the number of user subscriptions you have left and request more if required To access this section you simply need to click on the Subscription Centre tab which will then provide you with an overview for your company One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Subscription Centre Premium Standard Auto Attendant Voice Mail Available Call Group Subscriptions Nam Call Parking Call Pick Up Call Recording Hunt Group Instant Conference Group If you then want to find out more information about a specific subscription type you can then click on the More info button which will explain further the service provided Premium Auto Attendant Provides companies with a powerful and flexible tool to field inbound calls and deliver them to the intended destination through interactions with the caller 45 available Auto Attendant is reached by dialing an associated phone number or an
14. download the required templates Bulk Upload Users Upload File site Testing Site amp Download List of Available Numbers Devices Use existing devices File to Upload Download Existing Devices Template Download New Devices Template 4 Upload One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS To create the bulk upload spreadsheet you first need to download the spreadsheets for available numbers and existing device templates Once you have these spreadsheets open you ll then need to create a Comma Separated Values csv file with the corresponding headings shown below These files are easily created in Microsoft Excel and if you fill in the relevant column headings you can then populate the required information A B C D E F G H l 1 UserID First Name Last Name Email Phone Number Extension Device Service Pack Add On 2 johnDoe domain John Doe john doe something com 1665660232 5435 Polycom450_01 1a a0 88 89 a5 Premium Unified Messaging 3 janeDoe domain Jane Doe jane doe so
15. on Instant Conference Group under group management where you will need to assign it to site as well as defining a name username and caller id to be displayed on the phones when ringing Create Instant Conference Grou p Account Options gt Select Numbers Assign Number Testing Site Group Details Name Department p Username jason example com Y Calling ID Last Name Calling ID First Name Once you have completed this form you can click on the Continue button which will then ask you to define the maximum ring time for the user phones to be dialled if unanswered to avoid ongoing ringing One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VolP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Create Instant Conference Group gt Options SET uu Enable Maximum Call Time for Unanswered Calls Maximum Call Time for Unanswered Calls 10 Minutes Clicking on Continue will then prompt you to search and confirm the numbers that need to be added to this conference group and this can simply be done by sel
16. the site you wish to access Site Name Testing Site jason secondResourceProviderlmpl Once you have selected which site you wish to manage you will then be prompted with the options for that site One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Testing Site Add User Create Group w Current Site DDI Choose One w Manage Testing Site d Schedules Authorisation Account Codes Call Policy Create and manage time schedules Create and manage authorisation account Override a sub set of call policy features for this T S site Schedules Call Policy Authorisation Codes Call Barring Hot Desking Music on Hold Setup the call barring options for this site Set up phones that can be used by hot desking Set up the music that a person hears when put users on hold Call Plan Hot Desking Music on Hold Manage Numbers Manage the numbers assigned to this site How do setup the Site DDI As the company administrator you have the ability to set the Company Site DDI by selecti
17. this to the maximum limit you would want people to hold till forwarding to another number Once you have setup your hunt group then clicking on the Continue button will allow you to define the users who are to be part of this hunt group through searching for them and clicking on Add Selected to move them over to the main view One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Create Hunt Group gt SelectUsers EESTI TU Search it test user first it test user last John Smith Jane Smith Add Selected To change the order of the users and who is at the top of the list for certain Hunt Group Types you can simply click on a user and drag them into the position you require or if you would like to remove them from the list click on the white cross If you select a weighted hunt group then rather than displaying the list of users to set a priority we will display a set of sliders so that you can set the for each user The total always needs to add up to 100
18. your agreed rate card Order More Subscriptions Request Additional Subscriptions Standard Premium Auto Attendant CallParking CallPickUp Call Recording Hunt Group InstantConferenceGroup naii i i i i i 7 Voice Mail Once you have clicked on the Continue button the request will then be sent to your communications provider helpdesk and you ll need to contact them should you wish to cancel the order How do manage numbers over my company As the company administrator you have the ability to manage the telephone numbers assigned throughout your company This page can be accessed through the Administrator tab and through click on the Manage Number icon Within this section you have the ability to move numbers available to be allocated to a site under the Site Management section The homepage will display all available numbers your company has showing them in either a range or individual numbers To assign a number to a site click on number and then the Assign button or if you select a range the system will give you the option to allocate all or part of that range Manage Numbers Select Numbers 4 Site Testing Site m All in range Select numbers Assign Once you have selected the site and all the numbers you wish to assign to that site you can then click on Assign in order to action this One Company for your Tailored Telephone Systems amp Maintenance Broadb
19. 3588877 5888 69 E Incoming 169London 2012 03 05 18 i 00 00 00 63588877 5888 76 Engaged Outgoing 12918Newbury 2012 03 05 18 49 14 00 00 00 63588877 88876 Engaged Incoming 169London 2012 03 05 18 49 14 00 00 00 3 776 76 Engaged 4 ji Previous One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622
20. Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Clicking on Create will then allow you to specify the detail of this event Name standard Hours All Day Event start Date Time o iio End Date 19 09 11 Time 17 i320 Recurs Never D Unticking the All Day Event check box will allow you to adjust the start date and time as well as setting the end date and time If you would then like to set any reoccurrence of this event you can do so from the drop down menus where different screens will then display Daily This event recures every E da ne Stop recurring After 1 On Weekly wal week s londa Y l Tuesda Y Wednesda yo l Thursda Y Frida Y L Saturda Y l Sunda y Stop recurring Mever Afer wil On One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS
21. He NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Horizon Admin User Guide Contents How do I gain access to the Horizon website cesccccsseccccesececceesccecsesececeeueceseeneceeseuecessuecessuecessees 2 Logging in as the Administrator sssssssesssesressrrrssresrrrsrrenstrrsrtrsstrnstresrtestrnstresrtenstenstresrteseteesrresrtesserene 2 How do I customise my Dashboard sssssssssssseesssrenssrresssrrresrrereserressreroserressreroserressreresereesseeresereesseee 2 How do I setup the Horizon GUI ssesssssseserrssssnssrrnsrrsssrrnsrersrtrnstresrtrsstenstersrtrsrtensteesrteseteseresreeseerese 3 How do setup the Company Administration seessseessesreserrrsrrreerrrsrreserrnsrrrsrressrresrersereserrrereeseerese 4 How do setup Departments cece ceecceseccescccucceeeseeeeceenseeeuseeeuceeeestenseseuceceuseeeusteneeteseteuseeeeseees 4 How do manage my Call Policies for my Company cccccceseccceeesceesccceeececeuecseeeceeeeeeeeeeeeenss 4 How do you setup the Company DirectOry cccccceccccsecsceseccceneccceneceeeseeeeeececeuecseeueceneeeeeeneeeeeaes 5 How do manage my company s SUDSCLIPTIONS cccceescceeecccesecceenscceenceceeecseeueceeeueceeeueeeeeseseeass 5 How do manage numbers over my COMPANY eesssssssssssssreserresrrrsrererresstresrtnsrtenerrnertrsreeseereereeseee 7 How do setup the Company Voice Portal ssesssessssessnssreserresrrnssrrrsrreserrnsrersrtensrrnerresre
22. Monthly 1 monthts of every month Stop recurring B Never After 1 On Yearly i year s Onthe viene of every February E Onthe E hoose One Ea E hoose One of every Choose One B Stop recurring Mever After si e On 01 01 11 Once you have set the occurrence and completed the other details you can then click on Create where this event will be added to your calendar view How do setup authorisation codes and account codes As the company administrator you have access to setup authorisation codes and account codes through the Site Management section however only one of these types can be setup at once To activate these features you first need to ensure the feature is enabled Manage Newbury Code Structure Enable Codes on Code Length 5 Administration Code Only one code structure may be used at a time When switching from one structure to another any selected users will be preserved Authorization Codes Account Codes Once this is selected then you can choose between either authorisation or account codes through the Manage Structure button Account codes are enabled to track calls made outside the company by prompting the users for an account code Within this section you then have the option of setting up two groups one list of optional and one list of mandatory In order to enter a code in either group then you will need to dial One Company for yo
23. a weekly or monthly basis how many outbound calls have been made from the search criteria you have entered Inbound Outbound Calls made monthly y B One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How many calls am making each hour This graph shows over the course of a week how many calls are being made from the search criteria you have selected A different coloured line will show for each day and will highlight when the busy periods are for the search criteria selected Calls made per hour Total Calls Monday Tuesday Wednesday Thursday Friday Saturday Sunday How many of our calls are getting through This graph shows how many calls are being answered unanswered or hitting an engage tone based ona 7 day rolling cycle For each day 3 different lines will show the results for that day based on the search criteria you have submitted gt How many of our calls are getting through Total Calls Fri Sat Sun Mon
24. alling This will allow the caller to type in a name based on your dialling scope through the Horizon handset i e my name Chris would be typed from the handset as 222447774447777 Extension Dialling This will allow the caller to type in a user s extension allowing the call to connect to this extension based on your dialling scope Repeat Menu This option will replay the call recording associated to this auto attendant to effectively replay the menu items to the caller Exit This option will effectively terminate the call on behalf of the caller None This option will mean the menu option will take no effect on the call routing of the call Once you have set this up for Business hours then you would need to click on the After Hours tab which will allow you to define this also Clicking on the Continue button will then allow you to define a number for the auto attendant extension for internal call routing and display name for presentation once the call is delivered One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS
25. and amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How do setup the Company Voice Portal The Company Voice Portal provides an interactive voice response IVR application that can be called by any user from any phone The IVR allows the user to manage their services and voice mailbox as well as changing their pass code if needed For this feature to work throughout a site the site DDI needs to have been setup under the Site Management section To setup the Company Voice Portal you simply need to assign it to a site and select a free number whilst giving it an extension if required for easier internal access The Company Voice Portal can then be accessed through pressing the message key on your desk phone or alternatively and if outside of the Horizon system through dialling the extension or free number assigned Further details on accessing the Company Voice Portal are detailed in the user sections around accessing your Voicemail Extension One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Record
26. e call can support G 722 Usually 100 to 175kb s will suffice depending on contention ratio in this case Please note that if the wrong Codec is selected and there is not enough bandwidth available you may encounter poor quality external calls over all calls from your site Assign Device 4 Vendor Cisco Model SPA525G amp Codec Choose One M iar Choose One Once actioned you can then click Finish and Edit to edit the user functions further or Finish and Show List to view a list of all users How do edit a user As the administrator once you have created users you are then able to edit them by clicking on Modify User under the User Management section One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Edit John Smith Profile Personal Details DDI Services Call Setup Permissions Phone Call Barring Tit B hv r Y First Name John Last Name Smith JohnSmith jason example com Department it Department Add Mobile 07706426375 Email JohnSmith Horizon
27. e displayed when making a call One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS id User Management Add New User Add New User Assign Services gt Permissions j gt Phone Search Extension Caller ID Presented Same as user details Y Through clicking on Continue you will then go through to the Assign Services page where you can give them a service pack and add any optional bolt on s for that user such as a Voicemail inbox Dashboard f User Management Add New User Add New User permissions gt Phone Standard 50 Left Voice Mail 49 Left Premium 49 Left Save and Continue Now the system is aware of the features being provided to the customer you will need to set the permissions for the user in terms of what they will be able to access One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Vide
28. ecting the required number and then clicking on the Add button Create Instant Conference Group Assign Number Instant Conference Group Call Number List A Once you re happy with the group members you can then click on Continue to finally assign a number to the instant conference group and any extension for internal call routing prior to clicking on either Finish and Edit or Finish and show list to establish this conference group Create Instant Conference Group Search Extension W Finish and Edit wv Finish and Show List How do I monitor calls over my sites and users There are a number of ways you can monitor calls over both sites and users and from the home page you can access a simple summary screen of calls made over the whole of your company as shown below One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Inbound Outbound Inbound Outbound Ault TSC Support IVR TSC Support IVR M Top 10 Callers Calls Received Top 10
29. eeeneeeees 35 Whereare my callers located ssccsavscedetecxsecsnacnseustucwseatusesieteicedeacsnesvinncmesiucbosursadouandecesatnewesmarvsesees 35 What Outbound Statistics are available a cccccccccsssssssssssssssssececccceceeeeeeeeaaueuesesseeseeeeeeeeseeeeeenaaas 36 How many Outbound calls have Made cccccccsssecccceseccecescceceeececeeeecceeeeseceeeeecesseeceeteeeeess 36 How Many calls am I making each NOUN vinssseccasaccscccssvoresavsvcnsnseddesendeedvacsesusedesdanwaasnndlentesavedsecwncss 37 How many of our Calls are getting through ccccccssscccesecscenecseesecceenseseueceeeueceeeueseeeeeeeeeeeees 37 Where are WE calling scitcsacadosatavienetaecacseasenssodesensdwnesvaivaracunandwantucaaintasacadoratavevntabecnimeaConnsniatensioneivdes 38 PON ANNC SEL SAIS CCS aed A ce eee aiaee E E A E E A T 38 How do gain access to the Horizon website Horizon can be accessed at www unlimitedhorizon co uk and supports Internet Explorer 6 0 7 0 8 0 9 0 Mozilla Firefox Safari Chrome and Opera From here you will be prompted to submit your user details HORIZON Unlimited communications Username Password Remember Me Forgot Password Logging in as the Administrator How do I customise my Dashboard The dashboard that you are presented with when you login can be customised to ensure you achieve the best view for your specific needs In order to do this simply hover over the title of a section you wo
30. encing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Manage Testing Site Numbers Manage Testing Site Select Numbers d v kd 7 O Y User Management As a company administrator you would have the ability to add new users to the Horizon system This can be found under the User Management menu from the Dashboard A user s account is only active when it has an extension and service pack assigned to it To add a new user please click on Add User from the User Management menu rd User Management Add New User Ad d N ew U ser Assign Number gt Assign Services gt Permissions gt Choose One v Account Details 4 Title Way e One Y First Name Last Name Username jason example com Department None p Add Mobile Email Create and Continue On this page you will need to fill in all user account details including their username and the email that login credentials will be sent to Alternatively if you don t want these details being sent out you can send them to yourself to then issue as required Once completed please click Create and Continue and this will take you to the assign number page where you can assign the user a DDI and predefine what will b
31. erencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Call Policies Company Call Policies on Block calling name for external calls Testing Site jason secondResourceProviderlmpl Updating the options and then selecting the Save button will save your required setting How do you setup the Company Directory As the company administrator you have the ability under the Administrator tab to setup and adjust the company directory which can be accessed by all users Clicking on the Company Directory tab will allow you to search edit add and delete contacts from the directory Company Directory First Name Last Name Number Extension n 7 nali John Smith 07402365917 7410 Jsmith horizon co uk Add New Contact Delete Selected To add a contact to the directory you need to select Add New Contact where you can then complete the form and click on Add to complete the addition New Contact Contact Details 4 First Name Last Name Number Extension Email Ya Cancel Bo Add To either edit or delete a contact you simply need to check the required box and appropriate buttons before making the changes and confirming How do manage my
32. erencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS What Inbound Statistics are available Calls Received This graph simply shows on a weekly or monthly view how many calls are being received to the search criteria selected Inbound Outbound Calls received monthly B Calls Received per hour This graph shows over the course of each day of the week shown by different coloured lines how many calls have been received per hour of the day This report helps to show when your busy periods are for the search criteria selected Calls received per hour One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How many calls are getting through This report shows
33. g call to the next available user in the hunt group Regular hunt groups will restart from the 1 member of the group when a new call is delivered Simultaneous sends incoming calls to all users in the group at the same time Once the call has been answered the remaining calls to the other users will be released Uniform sends the incoming call to the user who has been idle the longest After a user has answered a call they move to the bottom of the queue Weighted sends the incoming call to the users according to a percentage you assign with the Horizon system How do setup a Hunt Group As a company administrator you have the ability to setup a Hunt Group of your choice For details on the type of hunt groups available within Horizon please see the What Hunt Groups are available in Horizon section for information Within this section you can click on the Create a New Hunt Group button which will prompt you to allocate the hunt group to a site as well as defining a name and username Finally on this first page One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA
34. how many calls are getting through on a 7 day rolling cycle For each day on the graph scale 3 coloured lines will be shown depicting whether calls were answered unanswered or engaged for the search criteria you have selected This report helps users to see whether or not they have sufficient staff to take incoming business or whether their incoming routing plan is handling the calls being delivered How many customer calls are getting through Where are my callers located This graph shows in a pie chart format where your customers are calling from based on the search criteria selected A number of different colours will show on this chart to depict the various caller locations and can really add value to marketing campaigns and survey if you have advertised a specific number for that particular use One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS What Outbound Statistics are available How many outbound calls have made This report shows on either
35. imited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Voice Portal aa Pa Site London Find a Number d Current number 01643803652 Extension 6001 Portal Passcode Change Password Re enter Password Prior to recording an Auto Attendant through your phone please note that you can only do this from an internal phone and when recording for an Auto Attendant that is on the same site as the phone you are calling from In some cases you may need to ensure all Auto Attendants are assigned to a single site where your voice recording resource is located if looking to manage multiple multi site Auto Attendants In order to access the Company Voice Portal to record a message for the required Auto Attendant you 1 Dial the Company Voice Portal number as established for the Company 2 Atthe prompt enter the Voice Portal 4 digit extension for the Company Voice Portal 3 Enter the pass code defined 4 Press menu option 1 to change the Auto Attendant greeting 5 Atthe prompt for the Auto Attendant enter the 4 digit extension of the Auto Attendant you would like to record 6 Press 1 to record business hours greeting 7 Press 2 to record an out of hours greeting 8 Once recorded looked to review prior to saving 9 Test the Auto Attendan
36. ing amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS How do setup the Company Profile As the company administrator you have access to the Company Profile area of the system This page is editable and provides basic information about the company as well as how many users you have Company Details A Company Name jason company BroadsoftEnvironmentManagerlmpl Default Domain jason example com ie Company Administrator Contact Details Contact Name Contact Number 056423141564 Contact Email mcassidy gammatelecor Current number of users 2 To update these details please select the relevant fields change the information and click on the Save icon How do apply a brand to my Horizon system Insert Paul B release notes once available How do setup Site Management As the company administrator Site Management is one of the first steps you should take when establishing the Horizon system in order to set management policies for each site within your Horizon system This section can be accessed from the dashboard and selecting the Site Management option before then searching for
37. mber gt Assign Device Hot Desk Details y jason example cam Primary Location secondary Location Enable Hot Desk Yes amp No Y Enforce Association Limit for lt hours One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Once you have completed this section you can then click on Continue to assign the hot desk with a number and an extension You can also select to present the hot desk as the user detail or uncheck to present the site DDI Create Hot Desk Assign Device Extension Caller ID Presented 4 Same as user details Y The final section is to assign a device to the hot desk by typing in the required vendor information and selecting the phone from the drop down list of devices assigned Create Hot Desk Vendor Yealink Model T20P Y Codec Cre Mac W Finish and Edit wv Finish and Show List Clicking on either Finish and Edit or Finish and Show List will then setup this device to be a hot desk and return you to either the Hot
38. mething com 1665660233 5436 Polycom550_01 1a a0 88 89 a6 Standard Once created if you save the file as csv you are then able to use the Upload button to add this to the system On uploading the file the Horizon system will run some validation over the information provided to ensure it is a valid file As such if there are errors you will see the below screen highlighting the problem with the file and asking you to correct Errors were found in your upload Please review them below Roll you mouse over the error icons to see more information Errors in User Upload n The number is not available for assignment or does not exist 2TestDemo jason example com Test Demo TestDemo horizon com 4 ras Poryconrnos0 er oT ear ooo Premium 01670412346 _ 3 TestDemol1 jason example com Test Demo TestDemo horizon com 4 415 Polycom650 6711 01 14 A47 66 89 46 Premium If the file has no errors then you should see the final confirmation screen asking you to Confirm your submission Please confirm you wish to import this information Please Confirms User Import TestDemo2 jason example com Test Demo Polycom650 6711 01 14 A47 66 69 4 Premium TestDemo example com Test Demo oe Polycom650 8 Premium TestDemo4 jason example com Test Demo Polycom650 6711 01 14 47 66 69 49 Premium If you encounter any issues in uploading these files please don t hesitate to make contact with the Gamma support teams who will assist you with the upload Ho
39. mpany call policy for each individual site This allows you as the company administrator to override the activation of blocking callers name for external calls for each site To allow this you need to set the override company call policy button to On You will only be able to select the Site phone number if the company site DDI has been set Testing Site Call Policies Manage Testing Site Testing SiteCall Policies on B Override company call policy i calling name for external calls Number to use for calling line identity User phone number site phone number How do I setup Call barring for a Site As the company administrator you are able to set a call barring profile for each site Within this section you are able to select whether a site is allowed to make certain types of call for both outgoing and transferring of calls One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Testing Site Call Plan Manage Testing Site Call Plan Options When Making A Call When Tran
40. n select the users who are to form the group by searching and then checking the tick box next to them before clicking on Add Selected to move them over to the main view Create Call Pickup d KETIGA Pick Up site Testing Site o search it test user first it test user last User Two Finally and once all users have been added clicking on the Create button will then ensure the Call Pickup group is created How do setup Call Park As a company administrator you have the ability to setup Call Park The Call Park service allows a user to hold the call for an extended period of time allowing them access to other features and calls as well as making the call available to other users who are notified A Call Park group is site specific and each user can only be part of one call park group In order to park a call the user would enter 68 from their Horizon phone followed by the internal extension of the user they would like to park the call against To retrieve a parked call a user from the group can dial 88 from their Horizon phone followed by the extension to retrieve the call To create a call park group you simply need to select the Call Park section and click on Create New Call Parking Within here you ll then need to give the group a name and select the site the group is to be assigned against Once confirmed you can then select the users who form the group from searching for them and selecting the tick b
41. ng on the Current Site DDI Choose One tab Once clicked you can then select a Site DDI from the list of numbers allocated to your company s profile before clicking on the Update button to implement this for this site Add User Current Site DDI Choose One w Here You Can Change The Default Site DDI pio DDI Assig ned Number This site has no DDI a Available DDI Numbers Choose One RQ Update When this has been set within the main site management screen you will be able to see the current site DDI and edit this as required by clicking on the tab How do setup Schedules for my sites The schedule allows you to define events so that some of the Horizon features can be different depending on the time and or day such as opening and closing hours You can make these events a regular occurrence or you can also setup Holiday events to allow for different routing during different times of the year One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Manage Testing Site Tue
42. o Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Add New User Phone Access and Permissions d This User can enable Always Forward To This User can use Advanced Call Setup This User can use Profiles off on off This User can use Remote Office on Finally and to complete the user setup you ll need to assign a device to the user from the hardware you have ordered for your company To action this you ll need to check the MAC address on the bottom of the device and ensure this is selected within the GUI alongside the right type of device Most important of all is to ensure you select the correct Codec required for routing your calls The Codec in the phone converts speech from the handset to a digital format IP packets and vice versa You will need to ensure that the maximum number of simultaneous incoming and outgoing calls does not exceed the bandwidth codec combination arranged by your Communications Supplier Bandwidth estimate for various codecs G 729 codec 30 to 50 kb s depending on contention ratio of broadband service G 711 codec 90 to 150kb s depending on contention ratio of broadband service G 722 codec This can only be used on external calls if the other phone in th
43. ofiles service options company portal and company voice portal amongst other key information and options Site Management The ability to define per site the main site DDI and additional key information such as Schedules Music on Hold and Call Barring User Management The ability to create users of the system and assign them a phone to activate the devices supplied You can also assign a telephone number decide on any call barring and give them optional services such as Voicemail controlled from the system login provided One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Group Management The ability to manage incoming calls and present a profile image for you company through the use of Auto Attendants and Hunt Groups How do setup the Company Administration As the company administrator you have the ability under the Administrator tab to change service options and establish departments and policies as well as managing numbers and subscriptions over the whole company
44. ormat and encoded with CCITT A Law e Formatted at 8 KHz sample rate 8 bit mono 7 kb sec External Calls 4 Use System Default Custom Audio File Upload File Internal Calls Use a different source for internal calls Use System Default Custom Audio File Upload File Clicking on the Save button will then ensure these settings are saved and the files uploaded to the Horizon system for the site How do manage numbers associated to my site As the company administrator you have the ability to see all numbers assigned to a site and view whether they are free or being used by another service or user This screen can be accessed through the Site Management section of the Horizon system Manage Testing Site Numbers Manage Testing Site Available Numbers 4 e lt Release Selected lt Release All Download Numbers Numbers within this section are displayed as either a range or single number and by selecting either Release All or Release Selected you ll be able to release the numbers from their current use and reserve them for reallocation If you choose to Release Selected you will be prompted to check the numbers required and confirm by clicking on the Release button One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Confer
45. ox next to them before clicking the Add Selected button to move them over to the main view One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Name park in 9 Site Testing Site z Search it test user first it test user last User Two John Smith Jane Smith Once all users required have been added to this group you can simply click on the Create button to confirm and establish this Call Park Group What Hunt Groups are available in Horizon As a company administrator within the Horizon system you have the ability to establish a variety of hunt groups to route calls to multiple locations when an incoming call is made Each user will be called in the order of the group until a free user is reached Circular sends the incoming calls to users according to their position in the list After a call has been answered the next call will be answered by the person following the user who answered the call even if this is at the top of the list Regular sends the incomin
46. r Edit or Create New Auto Attendant as required Create New Auto Attendant Menu Options Assign Number gt Audio Choose One Attendant Details Name Username jason example com Y Department Choose One Y Dialling Scope Scope of extension dialling Company site Department Scope of name dialling Company site Department Name Dialling Entries LastName FirstName LastName FirstName or FirstName LastName Once in the setup wizard you first need to select a site the auto attendant will be assigned to along with giving it a name username and assigning it to a department against that site Alongside this you also need to define what the dialling scope of that auto attendant is if you wish to use extension or name dialling on the auto attendant as to whether it can make contact to company site or department level contacts Clicking on the Continue button will then ask you to define the menu options In order to ensure the auto attendant links to the right Schedule for your company you can then select from the drop down menu the right Schedule that best defines Business Hours and Holiday If you haven t set up your company schedules please refer to this section within this guide called How do I setup schedules One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line
47. resereeeeeseee 8 How do setup the Company Profile cccsscscssssssecconsvscncnsescneosssestoussscucussscnenssseseoussesuensssenees 9 How do apply a brand to my Horizon system ccccccesseccecesscceceesececeuecceeeececsenseeessuecesseneceesees 9 Howadolsetup Site Management concessis sorri nn RE NNi 9 How do isetup the Site DDI errsrecanerrr ein E eaten oars eeeadimacteoaree 10 How do setup Schedules for my sites eseesssesssesrssrrnsrrrssrrrsrreserrnsrrrsrtenerrrertessteseresreeseerserers 10 How do I setup authorisation codes and account codes esssessssssessreserrsserreerreerrreerrereesrrrserers 13 HOW do lset Calli Policy for a Site l niassnrnicpriranien a N 14 How do I setup Call barring for a Site eesseseseensssresesrrersrrerssrrressreresrrrsssrerssrereserersseeresereesseeres 14 How do I setup Hot Desking for a Site soosssseseenssseessrrrsrrrrssrrressreresrrressrerssrrresererssrereserereseeres 15 How do setup Music on Hold for My Site ccc ceeccceeecccesececeeeceeenseeeenseseueceeeueceeeueceeeneeeeeeeeees 16 How do manage numbers associated tO MY site ceeccccssscccceesececceecceeeesecesseecessegececsenaeeess 17 User Managemeht sersesisieriviri terinin nnan hin arne ren E AEEA AEN AERES E REEE EAEE AASE 18 How do ledit a USET sic danacceeasanonvsasessmeensesnacecdeossnansoaosesaasaupesaiw aiden snasaueccoseecaaeenseramsuncedonmaeeancoues 20 How dol pulk upload USErS eesse S 21
48. sferring A Call E Allow freephone calls E Allow national calls E Allow international calls on Allow chargeable directory service calls on Allow premiurn calls You are able to set 5 different types of call barring for outgoing calls Allow Freephone calls This gives permission to make calls to any freephone numbers such as 080 numbers Allow National calls This gives permission to make calls to any UK National location such as 01 02 and 03 numbers Allow International calls This gives permission to make calls to any International destination such as 00 XX numbers Allow Chargeable Directory Services calls This gives permission to make calls to any chargeable directory service such as 118 XXX or 123 numbers Allow Premium calls This gives permission to make calls to any Premium location such as 09 numbers How do setup Hot Desking for a Site As the company administrator you have the ability to allow a user to use a pre configured hot desks where a phone is available for a user to login to This can be setup under the Hot Desk section of the Site Management section To create a hot desk phone you need to give it a name and provide location details with the Primary location being a floor and Secondary detail being a room You can then decide to enable the hot desk and also whether you would want to set a time limit of how long a user could use it for once logged in Create Hot Desk Assign Nu
49. t by calling the incoming number and routing to test that this has been recorded correctly and adjust through points 1 8 if required How many Auto Attendant levels can I have Within the Horizon system we have tested routing a call down to 3 levels of auto attendant How do setup Call Pickup As a company administer you have the ability to setup Call Pickup This feature allows you to answer any phone ringing within the defined call pickup group If part of a group then the user will be able to pick up the call by dialling 98 which will connect that call to them Please note that if there are multiple calls ringing within a group the call which has been ringing the longest will be picked up first Each user is only able to be in one call pickup group and these can be created through the Call Pickup button One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Once within this section you ll need to give the call pickup group a name and assign it against a site From here you can the
50. u will then be provided with a table of results based on your search criteria One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS a Incoming 12918Homeworkers 2012 03 06 16 48 3 00 00 10 333 8 02033754032 Answered Outgoing 12918Homeworkers 2012 03 06 16 48 35 00 00 10 37 2 07799112525 Answered Outgoing 12918Newbury 2012 03 06 16 31 26 00 00 00 01635888769 Engaged Incoming 169London 2012 03 06 16 31 26 00 00 00 6358887 01635888769 Engaged Outgoing 12918Homeworkers 2012 03 06 12 41 27 00 00 10 PERTE 07799112525 An Incoming 12918Homeworkers 2012 03 06 12 41 27 00 00 10 3 8 02033754032 nswered Incoming 12918Homeworkers 2012 03 06 12 11 39 00 00 06 240301 02033754032 nswered Outgoing 12918Homeworkers 2012 03 06 12 11 39 00 00 06 07799112525 nswered Pi wered gt gt w w uy gt All of this information within the table is exportable to an excel file through clicking on the Download button at the bottom of the screen Outgoing 12916Newbury 2012 03 05 18 00 00 00
51. uld want to move and drag it to your preferred place on the screen One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Subscription Summary Inbound Outbound E Premium 30 Voice Mail 4 Manage BC Top 10 Callers Calls Received Calls Minutes Ops Team 539 Anne Brooks 204 _ Alison Pringle 128 Karen Dodd 66 _ Jane Harrison 39 _ Nici Scrivener 30 CATI Agent 2 20 _ CATI Agent 20 17 _ CATI Agent 16 15 _ CATI Agent T 15 F q Sun Ma A Tue Wed Answered 3 Engaged Unanswered So co mon amp whoo How do setup the Horizon GUI As the company administrator setting up the Horizon system can be a sizeable task if a clear indication of what is required is not provided Below we have provided a list and hierarchy of how you should establish your Horizon system Company Administration Site Management User Management Group Management Company Administration The ability to define for the company the call pr
52. ur Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS 71 then the account code and then the number to be dialled To add a user to the right group simply search for the users and then select before clicking on Add Selected to the required group i i i y Auth Code Administration Newbury Auth Account Code Administration Manage Newbury Code Results la OF ri pi ion No Records Found Delete Selected Add Code d Code Description Authorisation codes are used to perform authorisation of calls made outside of a calling group by prompting the user for an authorisation code This could be for example where a phone is located in a public area and calls are to be restricted In this scenario all users will be prompted to input the authorisation code before the call is connected To add a contact to this group simply search and select before clicking on Add Selected How do I set Call Policy for a Site As the company administrator the Call Policy section allows you to override the co
53. w do setup Group Management As a company administrator you may also want to manage your incoming calls more effectively through the use of hunt groups and auto attendants In order to access this section you simply need to click on Group Management where you ll see the following options One Company for your Tailored Telephone Systems amp Maintenance Broadband amp Leased Lines Call Recording amp Reporting Mobile Tariffs amp Devices Calls amp Line Rental VoIP CCTV Video Conferencing Nomis Connections Limited Tel 0844 880 9900 Fax 0844 880 0009 Web www nomisconnections co uk Nomis Connections Connections House 11A Kings Road Fleet Hampshire GU51 3AA Company Registration No 4759622 NOMIS CONNECTIONS THE TELECOMMUNICATION SPECIALISTS Group Management Group Management d Auto Attendant Call Parking Call Pickup Auto Attendant Call Parking Call Pickup Call Parking Call Pickup Hunt Group Instant Conference Group Hunt Group Instant Conference Group Hunt Group Instant Conference Group How do I setup an Auto Attendant As a company administrator you have the ability to setup Auto Attendants for your company An auto attendant allows callers to your company to be automatically transferred to a person or group without the intervention of an operator or receptionist In order to setup an auto attendant you simply need to click on the Auto Attendant button and then select eithe

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