International Business Mail Services User Guide
Contents
1. gt Consistency each line of the address should be in the same typeface and size gt Quality characters must be complete clear uniform and of high resolution with Individual stroke thickness of between 8 and 16 of the height of the character gt Contrast there should be a contrast between the characters and the background on which they are printed of at least 50 55 if it is to be read through a window gt Positive Contrast or Inverse Printing address block lighter than the background is not permitted gt Character spacing there should be a fixed pitch of between 10 and 12 characters per inch or between 15 and 10 point size with clear vertical gaps of at least 0 25mm between the extremities of adjacent characters Appendix C addressing criteria for machinable mail gt f you are using proportionally spaced text please ensure you keep spacing of at least 0 75 as this significantly improves the rate at which addresses can be read gt Line spacing allow uniform spacing between all lines of the address of at least Imm 4mm There must be no blank lines Appendix D OCR specifications for Letters Thickness Items must be between 0 25mm and 5mm thick Paper weight Envelopes 0gsm minimum Postcards 200gsm minimum with a minimum thickness of 0 25mm Postcards with a thickness of less than 0 25mm are not acceptable for OCR regardless of paper weight Flexibility Items must b2. Contents International Business Mail Services Your options Delivery speed options Step by step guide Step 1 getting ready Step 2 preparing your mail Step 3 traying or bagging your mail Step 4 the paperwork Step 5 despatch Specific features and requirements for your options Zero Sort Zone Sort and Country Sort Low Volume Country Sort High Volume Max Sort Bulk Posting Help tips and FAQs Appendix A Addressing your Business Mail properly Appendix B Mail services and their product codes Appendix C Addressing criteria for machinable mail Appendix D OCR specifications for letters Appendix E Max Sort Sortation Options 10 11 12 16 19 ai 22 24 26 36 40 41 42 44 46 48 54 International Business International Business Mail Services Mail Services International Business Mail is a range of services covering Letters Large Business Mail dimensions Letters and a mixture of post eters Fase teters Maeda O OOO Examples of permitted items which often fall within these categories under ae i l Minimum size 140x 90mm 140 x 90mm 140 x 90mm International Business Mail include letters direct mail statements catalogues magazines invoices and certain other goods What are Letters A Letter is considered as anything that is Length witdh height lt 900mm Maximum size 245 x 165mm sted JIS Im No single side must be lt 600mm Maximum weight 100g 500g 2kg unles
3. PS627C Priority P5627C Economy P5629C on the item Mailing Data required at time of posting Country Sort High Volume As already mentioned a sales order from OBA is required at the time of posting however there a few more pieces of paperwork required They are gt A computer planning report gt Aline listing Production of these can be easily facilitated by the OBA Data Generator Note You can provide the Computer Planning Report and Line Listing in hard copy or electronic formats Computer Planning Report The Computer Planning Report summarises your mailing including information such as customer details overall volume item weight item format job reference number and the split between selections for Country Sort High Volume Priority and Economy If using this service with UK sorted bulk mail services then more details on Computer Planning Reports are available in the respective User Guide to download a copy visit www royalmailtechnical com The report can be tailored to suit your needs however for mailings which contain both international and domestic elements the computer planning report must contain the below information mandatory information for Country Sort High Volume mailings is highlighted in bold gt Name and address of the poster agreement holder gt Posting date gt Account number gt Service required including the international service speeds gt Minimum s
4. When you contact your RDC to arrange a collection you must state whether there is an international element and whether this includes a Priority selection 99891 At the time of collection remember to submit the following pieces of documentation gt Line Listing gt Computer Planning Report gt Statement of Mailing from OBA this details the service quantity and weight to each country gt Customer Collection Receipt an example of which is on the next page Country Sort High Volume Customer Collection Receipt ba ee eer pbo fie fcr we Ba fee oien fier erry fee pote Max Sort By sorting and bagging your mail before handing it over to us you can qualify for our most competitive international rates while benefiting from Royal Mail s excellent quality of service Unlike the other International Business Mail options this offers three speeds of delivery Priority Standard and Economy First you need to split your items into Letters or Large Letters Io some countries you may mix Letters and Large Letters together and to others you may mix Letters Large Letters and Parcels together See Appendix E for further details You then need to sort your mail by destination and by service speed To qualify for Max Sort you will need to spend a minimum of 10 000 per annum across the Royal Mail International Business Services portfolio See the Royal Mail Specific Terms for Internation
5. gt For Large Letters only poly wrapped items are allowed provided this specification is followed When combining the UK and international elements to reach the minimum entry volume then your international element of your mailing must be prepared and made available for collection at the same time as the domestic element Bag and tray labelling Shown below are the labels which are required to be fully completed and attached to either a tray or mail bag for all postings In addition to the requirements already mentioned in the section titled Address your mail on page 12 Addressing your business mail properly in Appendix A on page 42 Country Sort High Volume letters must adhere i u E ESC i Royal Mail International Business Mail Parcels Services E E M el i Royal Mail International Business Mail Parcels Services Pigate complete tick boxes ad appropriate Alesse complete fick bomes Aa appropriate Oj a to our Optical Character Recognition OCR specifications These are detailed 7 ae ow 3 2 in Appendix C on page 46 and Appendix D on page 48 7 e O E o oOo ae eo Tl lw Cl T For Large Letters the tems must be flat and rectangular in shape the address OPEN AT MAIL CENTRE DO NOT OPEN AT MAIL CENTRE FORWARD TO HWDC needs to be placed portrait and with the address placed to the upper centre Sender io provides maine Akia and accounl nummer on the neverse of this label
6. gt It is acceptable for items to be polywrapped For up to date information on acceptable address formats visit www upu int Return address If you would like your undelivered items returned please put your UK return address on each item and ensure there is a company identifier e g company name or logo We will return any undelivered items free of charge A return address of any other country is not permitted according to UPU Universal Postal Union regulations We recommend you apply a UK return address to the outside of every item however you must include a UK return address if you send over 1 500 items in a posting to a single country or over 5 000 items over a two week period to a single country Your items may experience delays if you fail to apply a UK return address Step by step guide 2 Step by step guide 2 Do need a customs form Printed Postage Impression PPI and Airmail Indicators f y are sending an item 5 a destination outside the European Union Please note This section both PPI and Airmail may not apply to Mixed Mail sent under the Zero it will need a customs label if it is either Sort Premium option If you are using any other sorting option then you must include a PPI on all gt An item of commercial value or mail items gt The item contains goods or gifts Printed Postage Impression PPI For items up to and including a value of 270 attach a signed completed You must print or stamp the PPI o
7. Use a blue airmail bag marked MB 4GB Standard Use a grey surface bag marked MB8 or opaque MB110 Economy Use a grey surface bag marked MB8 or opaque MB110 To order mail bags please visit our website at www royalmail mailsupplies How much and how little can go in a Max Sort bag You can put as many items in a bag as will fit as long as the bag labels ties and its content gt Weighs at least 1 5kg gt Weighs no more than 11kg inclusive of bag ties and labels gt Can still be securely sealed Then use black tamper proof Post Grip Bag ties IDCO1 to seal the bag Please be careful not to use our standard black bag ties You must then ensure the bag is sealed around its neck and not the loops Max Sort Tieing and bagging 1 After twisting the top of the mail bag to form a tight neck wrap the bag tie around the neck of the bag ensuring that the teeth are inward facing 2 Insert the tail through the lower of the two slots ensuring that it passes through the chamber and out the other side 3 Pull the tail through until the teeth engage inside the chamber forming a closed seal then continue to pull through until tightened around the neck of the bag 4 To avoid eye injury feed any excess tail back through the slot above the chamber and pull through the other side After twisting the top of the mail bag to 2 Insert the tail through form a tight neck the lower of the two wrap the bag tie slots ensu
8. 2 of 5 etc and ensure C Soorte oe L_ SY 38909 you tick the appropriate boxes if you require cease to our add on services as well as filling in the pce Ll imps l consignment note number da ee a re S E Specific features and requirements for your options Consignment notes Once you have bagged and labelled your mail you will need to fill out a consignment note stock item P5084 for each collection Once completed place the top copy note in the last bag Tick the documents enclosed box on the bag label to indicate the presence of the paperwork Give the second copy to the Royal Mail collection driver Keep the third copy for your own records You must ensure that the consignment note number is also written on all bag labels in the mailing Please note Wrong or missing paperwork may delay your mail and result in rework charges being applied to your account We strongly recommend that you tell us the weight of your mailing on your consignment note for accurate billing and your own records Online Business Account OBA OBA is a customer ordering facility for all of our account customers With Zero Sort Premium billing is done automatically with no need for you to input any data into the system However you can check your spend by accessing Online Business Account at www royalmail com oba Zero Sort Zone Sort and Country Sort Low Volume A few things to remember about Zero Sor
9. Worldwide Sales Order Optional None Priority J EU Rest of World EU Sales Order Optional None Mixed Letters Large Letters Zone Sort Economy J EU Rest of World EU Sales Order Optional None Priority J Presented in country order EU Sales Order Compulsory 1 000 Letters amp Large Letters Country Sort Economy J Presented in country order EU Sales Order Compulsory 5004 Priority s EU Sales Order Optional Min bag Bagged and sorted weg Letters amp Large Letters Max Sort Standard J 9g EU Sales Order Optional 1 5kg per to mail handover point handover Economy J EU Sales Order Optional point Delivery speed options Europe To identify which countries we classify as Europe please see the table below Any countries not mentioned below are classed as Rest of World Albania Andorra Armenia Austria Azerbaijan Belarus Belgium Bosnia amp Herzegovina Bulgaria Croatia Cyprus Czech Republic Denmark inc Faroe Islands and Greenland Estonia Finland France inc Monaco Georgia Germany Gibraltar Greece Herzegovina Hungary Iceland lreland Rep of Italy inc San Marino and Vatican City Kazakhstan Kosovo Kyrgyzstan Latvia Liechtenstein Lithuania Luxembourg Macedonia Malta Moldova Montenegro Norway inc Spitzbergen Poland Portugal inc Azores and Madeira Romania Russian Federation Serbia Slovak Republic Slovenia Spain inc Canary Islands Sweden Switzerland Tajikistan The N
10. billing If you require us to apply the Printed Postage Impression Airmail indicator and your return address or any combination of these you must notify us of this when opening your account If you would like us to bill by department then you will need to a Create your departments via our Online Business Account OBA system OBA will then assign each department a numerical code For more information please visit www royalmail com oba or call us on 08457 950 950 b Bundle your mail by department with the appropriate numerical code attached to each bundle Remember when sending printed material over 2kg to add the words PRINTED PAPERS Polylopes When preparing your posting we highly recommend using our specially marked polylopes order code P6590 first for added security If you use these it is also recommended that you bundle your mail and arrange it so that all addresses face the same way and seal the polylope before placing It into our mail bags If you require departmental billing use a polylope for each department and write or stamp the department number on the front in the space provided Bag labelling Zero Sort Premium has its own unique bag x Bust eas Ma 2s Sat rerum label which you must use bag label P5631C PLEASE FORWARD UN OPENED TO HWDG GMP Area _ If you are sending more than one mail bag in isa Sui aR a mailing mark the sequence number on each apean kag _ wt a bag label e g 1 of 5
11. books can be above 2kg up to the limit of 5kg gt Canada no items above 2kg International Business Mail Services What do we mean by Mixed Mixed Mail is a fast convenient and economical way to send your letters large letters and parcels overseas Fast because it requires only a minimal amount of work by you convenient because there is a choice of delivery speeds and economical because it can save you money What are Parcels A Parcel for the purposes of International Business Mail is anything that is gt Not a Letter or a Large Letter gt The length plus the width plus the height is no greater than 900mm and no one single side is longer than 600mm gt For tubular packages the length plus twice the diameter must not exceed 1040mm and the greatest single dimension must not exceed 900mm gt No heavier than 2kg You can only send parcels under International Business Mail as part of a mixed mail posting If you are just sending parcels with no other category of mail you should use the International Business Parcels service Qualifying criteria To qualify for these services you will need to spend in excess of 5 000 10 000 for Max Sort per annum across the International Business Services portfolio Further details are set out in the Specific Terms for International Business Services This User Guide forms part of the operational terms referred to In the Royal Mail General Terms and Con
12. by service speed well do the rest You need to provide us with additional details compared with the Zero Sort Premium option about your daily mail by counting and weighing that day s mail and completing the necessary documentation Zone Sort Zone Sort offers a cost saving when you separate your mail into two selections European Union and Rest of World For details of which countries fall within the European Union please see the Service Specific section in this User Guide Delivery speed options Your options There are generally two options available for International Business Mail Priority and Economy apart from where the Zero Sort Premium sorting option is used where all mail will be sent as Priority and where the Max Sort sorting option is used see table below Country Sort This option requires you to pre sort your mail into country order and present it to us in this way In return you benefit from pricing by country With Country Sort you have two further sub options depending on the volume of mail sent Delivery aims gt Country Sort Low Volume where a minimum quantity of 1 000 items per posting for Letters and 500 items for Large Letters is required per service speed and we either collect free for customers who qualify under our Business Collections Service or you can deliver to your local mail centre Priority 3 gt days gt days Standard N A 14 21 days gt Country Sort High Volume wher
13. pe iF avian ui Y al WRT To download Airmail artwork go to www royalmail com internationalbusiness or labels can be ordered on 08457 950 950 order code P25A You may also create your own indicator provided the words Airmail Par Avion or Prioritaire are used This should be positioned as close as possible to the top left hand corner on the front of the item Failure to apply an Airmail indicator or label will result in your items being delayed Items sent by either the Standard applies to Max Sort only or Economy service speeds must not have an Airmail indicator Step by step guide 3 Traying or bagging your mail The International Business Mail services give you the option to present your Priority mail in either trays or mail bags All Economy mail has to be presented in bags Trays This is a fast efficient method and keeps your mail in the best possible condition Your Items must be able to fit standing up on their longest edge inside the trays Only Letters and Large Letters within the size limit described below can be placed m trays Letters in trays must be faced with the address nearest the uppermost edge They must be orientated within the trays so that all items face towards the labelled end Large Letter items to a maximum size of 250mm x 353mm x 20mm may be placed in trays and must be faced with the address uppermost They must be orientated within the trays as follows Landscape face up and with t
14. worldwide gt More than 5 000 Large Letters being sent to a single country Max Sort if in a single posting you are sending 500 bags to multiple countries or 50 bags to one country Failure to pre advise postings of these quantities may result in a delay in the delivery of the mail Help tips and FAQs Here is where you can find further information about International Business Mail If your question isn t answered here call us on 08457 950 950 local rate and we ll do our best to help How do work out the costs in advance of a posting The International Business Mail Rate Card which forms part of your agreement with us can be found in the document library on the service website www royalmail com internationalbusinessmail We ve also created a pricing calculator for you to download free at www royalmail com internationalbusinessmail When using Country Sort can send mixed weight mailings Yes you can send mixed weight items so long as all of the items in a particular bag or tray are in the same category of mail Can send my mail unwrapped No You must ensure that your mail is suitably wrapped this not only provides your item a degree of protection whilst in transit but also helps prevent damage to the automated processes through loose parts of your mail potentially becoming entangled Appendix A addressing your Business Mail properly Here are examples of how you should address your mail d
15. 30mm gt Windows should only appear on the front of the envelope that is the same side as the address gt The maximum number of windows on an envelope is two gt The total surface area of all windows on an envelope should not exceed 50 of the total surface area of the mailpiece gt The window should not infringe any of the clear zones on the mailpiece template on page 52 Appendix D OCR specifications for Letters Designing your items using colour and logos Paper colour If your items are to be delivered in envelopes the most suitable colours for your envelopes are white cream or buff Other colours are possible as long as they are light or pastel shades which contrast by at least 50 55 where the address is read through a window in tone with the address Please do not use red or dark coloured envelopes as it makes it difficult for our machines to read the address or codes Printing The address must be darker than the paper For example dont print the address in white on dark paper Please do not print logos watermark designs or text behind the address as our machines cannot read against it Printing or embossing of security backgrounds if essential should be faint of uniform consistency and be on the inside of the envelope The contrast factor must not be greater than 10 Advertising logos and other devices These can be used on the envelope as long as they do not fall into any of the clear zon
16. SSIAN FEDERATION Mr Stevan Raukovic Palmoticeva 2 11001 BELGRADE SERBIA Items for the former Yugoslavia should be addressed to the Republic concerned Mr Tan Kay Hui 532 Chai Chee Road SINGAPORE 1646 SINGAPORE M Jan Kemr Olsanka 18 820 01 BRATISLAVA 1 SLOVAK REPUBLIC Mr Sudhorn Yoothong 13 54 26 Chaeng Waltana Road Bang Kehn BANGKOK 10002 THAILAND Mr Mazhar Alkan Iskele Caddesi 35 06101 ANKARA TURKEY Mrs L Projivalsky 252001 KIEV Prospect F Skaryna UKRAINE Mr Joe Engle 1612 Dexter Street FORT WAYNE IN 46805 UNITED STATES OF AMERICA Mr Bill Harrison 347 LEnfant Plaza SW WASHINGTON DC 20260 6500 UNITED STATES OF AMERICA Service Product Code Product Code Service International Business Mail Mixed Zero Sort Premium International Business Mail Mixed Zero Sort Priority International Business Mail Mixed Zero Sort Economy International Business Mail Mixed Zero Sort Pri Machineable International Business Mail Mixd Zero Sort Economy Machineable International Business Mail Mixed Zone Sort Priority International Business Mail Mixed Zone Sort Economy International Business Mail Mixed Zone Sort Priority Machineable International Business Mail Mixed Zone Sort Economy Machineable International Business Mail Letters Zero Sort Priority International Business Mail Letters Zero Sort Economy International Business Mail Letters Zero Sort Priority Machineable International Business Mail Letter
17. able to all our account customers OBA allows you to create sales orders electronically it holds your mailing history so you can retrieve reports and export information to perform further analysis Benefits of OBA include gt Streamlined ordering and online payment gt Easy yet secure access to your records gt Fast and easy account management all in one place For further information visit www royalmail com oba When using the Zero Sort non premium and Zone Sort sorting options you will need to select the option and zone if applicable and input the number of items and the average weight This does not apply for the Zero Sort Premium option For further information see page 22 When using one of the Country Sort or Max Sort sorting options you must input into OBA the number of items and their average weight for each country you are sending to as the service offers destination specific pricing We have created an OBA Data Generator which you can use to facilitate a quick and easy mail file upload process This is available for download from www internationalmailtechnical com Step by step guide 4 Alternatively you can develop software to provide an electronic transfer mechanism to the OBA Interface Testing and accreditation for the electronic link will be undertaken separately by our OBA Technical Spport Team Work out the costs using the Rate Card To calculate the cost of your mailing please refer to the Inte
18. al Business Services for further details Using the Sorting List Once you have decided which delivery speed you want to send your mail by you need to sort all items by their destination The destination is the location where we hand your mail over to the domestic postal authority To do this please refer to the International Max Sort Sorting Lists available at www royalmail com internationalbusinessmail The sorting lists are divided into Priority Standard and Economy sections and then into regional zones e g Western Europe Africa amp Asia Countries are listed alphabetically within each zone The Sorting List tells you which areas or postcodes need to be sorted to a particular destination and which bag labels you need for that destination Most countries have one handover point however larger countries such as USA have several destinations based on the postcode location on the item Max Sort International Max Sort database If you plan to sort your mail electronically you can ensure the accuracy of your mail sorting and increase the efficiency of your preparation by using the International Max Sort database Visit www internationalmailtechnical com for more information Bagging your mail Once sorted all mail to each destination needs to go into a separate bag For each destination a separate bag must be used for each category of mail it is important you use the correct bag for the service you are using Priority
19. albusinessmail international Business Mail Letters Priority nraduet cade Royal Mail the Cruciform and the colour red are registered trade marks of Royal Mail Group Ltd International Business Mail Royal Mail Group Ltd 2014 All rights reserved Appendix E Max Sort Sortation Options Countries allowing all formats or any combination of formats to be mixed together Afghanistan Albania Algeria Angola Anguilla Antigua Barbuda Argentina Armenia Aruba Ascension Island Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belize Benin Bermuda Bhutan Bolivia Bonaire Bosnia Herzegovina Botswana Brazil British Indian Ocean Territory British Virgin Islands Brunei Bulgaria Burkina Faso Burundi Cambodia Cameroon Cape Verde Cayman Islands Central African Republic Ceuta Chad Chile China People s Republic of Christmas Island Indian Ocean Christmas Island Pacific Ocean Colombia Comoros Islands Congo Dem Rep of Congo Rep of Cook Islands Costa Rica Croatia Cuba Curacao Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Ethiopia Falkland Islands Fiji French Guiana French Polynesia French South Antarctic Territory Gabon Gambia Georgia Ghana Greenland Grenada Guadeloupe Guatemala Guinea Guinea Bissau Guyana Haiti Hondu
20. any Due to Germany s strict conditions for accepting mail when addressing your items you must gt Use the five digit postcode gt Put the postcode before the town name gt Put the house number after the street name If the above is not carried out your mail may be returned with no attempt at delivery Mail to the Republic of Ireland Only Dublin has postcodes Appendix A addressing your Business Mail properly Mail to the Rest of World Mr J Brownhall 264 High Street ALLAMBIE NSW 2100 AUSTRALIA Sr Ronaldo Ganclaves Av Paulista 952 Apto 16 B VISTA 01311 300 S o Paulo SP BRAZIL Dr Tzantcho Gantchev Dimo Hadjikimov 6 1606 SOFIA BULGARIA M Jen Durand 150 Rue Nepeau App 5 OTTAWA ON K1P 2P6 CANADA Ana Car Ilica 25 41 000 ZAGREB CROATIA M Miroslav Ondevejkal Fibichova 92 125 02 PRAGUE 3 CZECH REPUBLIC M Horvath LASZLO Budapest Kossuth u 7 1055 HUNGARY Mr G Kaul 27 Rue Yafo 91999 JERUSALEM ISRAEL Mr Yushi Morimoto 504 Kasumigaseki 1 chome Chiyoda ku TOKYO 100 JAPAN Mr Hong Kil Dong 100 Sejongno Jongno gu SEOUL 110 050 REPUBLIC OF KOREA Mr Joaquim Cepeda San Antonio Abad 120 Piso 4 06820 CIUDAD DE MEXICO MEXICO Mr B Parker 64 Waterloo Quay WELLINGTON 1 NEW ZEALAND Mr Jan Kalinkowski ul Cicha 5 62 806 KALISZ POLAND Mr Gheorghe Petraru Bd Golescu 38 77113 BUCHAREST ROMANIA Ivanova l S Oulitsa Gagagin 7 103375 MOSCOW RU
21. as you must not print in You should leave the following areas clear of any markings These areas are called clear zones and are used by our machines to print and read codes on mail items and locate the address emm The address must not encroach into any of these clear zones 1 Within the address block as the top line of the address and left justified to 1 5mm around the address form part of the address 2 18mm from the bottom edge and 130mm from the right edge 3 A zone 100mm from the right hand edge and 10mm high with the zones top edge starting Omm from the bottom edge of the item In addition no part of the address should fall within 40mm of the top of the mailpiece Alternatively the address may be within 40mm of the top of the envelope providing the whole of the country name is at least 50mm from the top edge Please see the template below which illustrates these clear zones This is also available as a plastic template Appendix D Appendix E OCR specifications for Letters Max Sort Sortation Options Address format It is possible to send Letters and Large Letters within the same Max Sort mail bag to certain countries and to send Letters Large Letters and Parcels or any combination of Each address element must be on a separate line with the country included these three to certain other countries on the last line of the address and on its own The list of countries where these two options are possible is as foll
22. ditions Your options This User Guide shows how International Business Mail works for the Zero Sort Zone Sort Country Sort and Max Sort options but if you have any questions we ll be glad to help just call 08457 950 950 local rate Or you can find out more at www royalmail com internationalbusinessmail International Business Mail offers you a number of options for presenting your business mail From handing over a tray or bag and letting us do everything else to sorting it into different zones countries or destinations which will save you money Zero Sort Premium With Zero Sort Premium all you need to do Is put your international mail in a mail bag with a consignment note It s as simple as that You dont need to count segregate or individually weigh it well do all this for you All you need to do is make a note of the number of bags on the consignment note We can also apply the necessary mail indicia a UK return address and bill by department if required It s that flexible We then send it by our fastest speed So if you want your mail delivered swiftly but dont want the hassle of all the usual administration that goes with it Zero Sort Premium is the service for you Zero Sort Premium is only available if you choose the Business Mail Mixed option Zero Sort This option has two different delivery speeds Priority and Economy It is designed to save you money by separating your International Business Mail
23. e flexible enough to pass through automation equipment Dont enclose inflexible objects such as coins keys and thick card Material You cannot use polythene plastic or transparent items or aperture envelopes i e window envelopes with no plastic film Sealing Seal each item well taking care to avoid too much gum gt The items must be securely sealed on all sides Unwrapped catalogues magazines etc with or without tabs are not allowed gt Perforations and tear off slips are not acceptable Appendix D OCR specifications for Letters Using window envelopes If you intend your address to be read through a window please follow these requirements gt The window position must be at least 15mm from the left hand edge of the envelope and at least 18mm from its bottom edge gt The maximum gloss value of the window material should be 150 when measured at 60 in accordance with ASTM 2457 Standard test method for specular gloss of plastic films gt The window haze should not exceed 75 in accordance with ASTM D1003 standard test method for haze of plastic films gt The item inside the envelope must fit securely and not move around The address must always be fully visible with the required clear zone around the address block The maximum lateral movement of the largest insert should not exceed 20mm unless the whole mailpiece is equal to or less than 2mm in which case the maximum lateral movement is
24. e the minimum volume is 4 000 Letters or 1 000 Large Letters ee per posting unless the posting is combined with a UK sorted bulk mail service i e Advertising Mail Publishing Mail or Business Mail when the minimum quantity is 50 Letters or 10 Large Letters per service speed All High Volume postings are handled by our Regional Distribution Centre Network We will either collect free of charge or you can deliver to the Regional Distribution Centre Max Sort This option offers a cost saving for customers who sort their mail by destination A destination Is the location where we hand your mail over to the domestic postal authority For many countries this is a single point but for some countries there are multiple destinations You need to present by category of item Letters Large Letters although to some countries it is possible to mix categories including parcels and it requires a minimum bag weight of 1 5kg per destination per category Economy 10 15 days Please note All figures are in working days except where weeks are stated and exclude the day of posting Only available with Max Sort Service summary eee Sorting Delivery Indicia Sorting VAT applied Documentation anaE Min volume options speed required required required per posting EU Mixed e A Priority a None Pola anmey Optional None Premium can apply it Note Priority J None Worldwide Sales Order Optional None Mixed Letters Large Letters Zero Sort Economy J None
25. election size gt The format of the item Letter or Large Letter gt Number of selections the maximum is two selections for overseas for domestic sorted bulk mail services the number of direct and residue selections are required Country Sort High Volume gt Number of International Bags for domestic sorted bulk mail products the number of direct and residue bags gt Total items gt Total weight gt Job reference number gt Percentage of mail fully and accurately postcoded for the UK An example of a well designed computer planning report for a UK sorted posting containing Country Sort High Volume mail with all the mandatory information is shown on the next page Country Sort High Volume Example of a sorted bulk mail Computer Planning Report which includes international letters sent under the Country Sort High Volume option Indicates all mandatory information Company Name Insert service name and International Country Account Number Sort Letters Address Line 1 Date Town Postcode Insert sorted service name Minimum selection size Weight of item Format Job Reference Number Royal Mail International Country Sort Letter Pre sortation statistics Address records processed Postcodes matched Post towns matched Number suitable for Mail Sort Postcode statistics of address records processed Full postcode Outward postcodes only Postcode level No postcode S
26. epending on where youre sending it to Western Europe Herr Franz Huber Beethovenstrasse 12 1010 WIEN AUSTRIA M Emile Dubois Rue du Diamant 215 4800 VERVIERS BELGIUM Mr Thor Nielsen Tietgensgade 137 8800 VIBORG DENMARK Mr Torben Raldorf PO Box 100 COPENHAGEN 1004 VIBORG DENMARK Mr Asko Teirila PO Box 511 39140 AKDENMAA FINLAND M Robert MARIN Rue de l Eglise Dunes 82340 AUVILLAR FRANCE Mme Marie PAGE 23 Rue de Grenell 75700 PARIS CEDEX FRANCE Mrs F Meier Weberstr 2 53113 BONN 1 GERMANY Mr P Kunde Langestr 12 04103 LEIPZIG GERMANY Mr George Latsis Alkamenou 37 117 80 ATHENS GREECE Mr Jon Jonsson Einimel 80 107 REYKJAVIK ICELAND Mr Gerard Carey 45 O Connell Street DUBLIN 1 REPUBLIC OF IRELAND Sig Giovanni Masci via Garibaldi 27 47037 RIMINI RN ITALY M Jaques MULLER 71 Route de Longway 4750 PETANGE LUXEMBOURG Mr J van Dieten Morsstr 111 2312 BK LEIDEN THE NETHERLANDS Herr Hans Hansen Svingen 22 9230 BEKKEHAUG NORWAY Senhor Carlos Manuel Pereira Av das AAugsa Livres Monte Trigo 7220 PORTEL PORTUGAL Rosalina Silva R Conde Redondo 80 1192 LISBOA CODEX PORTUGAL Sra Ana Jimenez Mimbreras 4 03201 ELCHE Alicante SPAIN Fru Inger Lilja Vasavagen 3 4tr 582 20 LINKOPING SWEDEN M Andre Perret Schanzenstrasse 3030 BERNE SWITZERLAND Mail to France When addressing mail to France write the surname in CAPITAL letters Mail to Germ
27. es They must not look like an address or a barcode The address Please follow these guidelines gt All lines of the address must be left justified gt The extremities of the address block must be at least 5mm away from the edge of the label or window gt Excessively skewed addresses cannot be read OCR can only tolerate a maximum skew of plus or minus five degrees from the horizontal gt Punctuation must not be used in the address for example don t put commas or full stops at the end of lines Appendix D Appendix D OCR specifications for Letters OCR specifications for Letters The address block 3 And here is the clear zone requirement with a window envelope shaded The address block is defined as an imaginary box which surrounds the address area represents the envelope including the addressee s name There must be a 5mm clear zone around this block The address block must be at least 2mm away from the edge of any label or envelope window provided that there is a total of 5mm clear area between the edge of the address block and any print graphics or patterning on the envelope or any other surrounding material A sample UK address is below If you want to print a reference number or code near the address this must be printed either Note that whilst the window edge within the 5mm zone needs to be clear of print graphics or patterning it can be any colour as long as it is clear and solid smm Are
28. etherlands Turkey Turkmenistan Ukraine Uzbekistan Step by step guide Everything you need to know from addressing your mail to despatching it Regardless of which option you choose here are the steps you need to take in order for us to get your mail where you want when you want it there Step by step guide 1 Getting ready Check what you re sending International Business Mail can be used to send any personalised mail or items of commercial value as well as non personalised direct marketing communications like catalogues and directories Prohibited and restricted items There are certain prohibited items which you must not send and restricted items which may have conditions attached to their sending What is prohibited or restricted varies from country to country and can sometimes include apparently ordinary things If you are unsure about anything please contact the Royal Mail Sales Centre on 08457 950 950 or visit www royalmail com countriesAtoZ Refer to the Royal Mail General Terms and Conditions provisions covering prohibited materials and restricted materials Dangerous items and substances You must not send dangerous items and substances by any Royal Mail international service Major classes of dangerous substances include explosive fireworks gases flammable liquids toxic substances corrosive chemicals etc Please note aerosols cannot be carried in the postal network Classifications of dange
29. he address away from the tray barcode and label Portrait face up and with the address adjacent to the tray barcode and label RM Tray ssaippy Tray Barcode You must also affix fully completed labels to the front of each tray using either a bag tie or elastic band The maximum weight of a tray is 10kg including the tray itself If using the Zone Sort sorting option you must use separate trays to distinguish between EU and Rest of World Letters or Large Letters Step by step guide 3 For Letters when using the Country Sort sorting option items must be sorted into alphabetical order by country into each tray with the earliest letters of the alphabet at the front e g if a tray had mail for Austria to Germany in it then the Austrian items would appear at the front of the tray where the bag label is affixed and German items at the other end For Large Letters when using the Country Sort sorting option items must be sorted into alphabetical order by country into each tray with the earliest letters of the alphabet on top e g if a tray had mail for Austria to Germany in it then the Austrian items would appear at the top of the tray and German items at the bottom Bags Make sure all bags are sealed around the neck with a bag tie stock item LN2 Max Sort bags must be sealed with a black tamper proof tie stock item IDCO1 and securely tied with a fully completed label attached You must use grey MB8 or opa
30. ies to be mixed together When you are sending a mix of mail formats Letters Large Letters and Parcels in a Max Sort mailbag you many use any format bag label however the format on the bag label must match the corresponding Max Sort product code E g post 3 bags of mixed format to Vietnam weighing in total 20kg via the Priority speed All three bags have Priority speed and Large Letter format on the bag labels must document this against the Business Mail Large Letters Max Sort Priority product code If had two mixed format bags with Parcel format labels applied and one mixed bag of formats with Letters bag label applied then would need to document the Letters labelled bag against the Max Sort Letters Priority product code and the two Parcels labelled bags against the Max Sort Parcels Priority product code
31. ludes mail to Germany and Hungary there may be two bundles of mail where the first includes all mail to Albania through to Germany in alphabetical order and the second includes all mail from Hungary through to Zimbabwe in alphabetical order Finally a mail bag including all its contents must not weigh more than 11kg Bags which are heavier than this will increase the risk of our staff suffering injury Please note For the Max Sort sorting option each bag must contain mail to one destination only If you are sending to multiple destinations you will need to use at least one bag for each destination It is important you use the correct bag for the options required For specific instructions on bagging Max Sort items see page 37 Traying or bagging options N A N A Yes Zero Sort Premium Zero Sort Yes Yes Zone Sort Yes Yes Country Sort Yes Yes Max Sort Yes Yes Yes Yes Yes Yes N A N A No Zero Sort Premium Zero Sort Yes Yes Zone Sort Yes Yes Country Sort Yes Yes Max Sort No No No No N A N A Step by step guide 4 The paperwork Once you have sorted bagged or trayed and labelled your International Business Mail you must detail what you are sending on our Online Business Account OBA system and then print a statement of mailing unless you are using the Zero Sort Premium option for your mailing Online Business Account Online Business Account OBA is a customer ordering facility avail
32. nto the envelope or label in the top right hand corner CN 22 form as shown below to the front of the item For items with a value over 270 use a CN 23 form in a plastic wallet stock item code SP 301 Each PPI design has its own design specification that has to be followed and is made up of two elements On both you will need to sign to certify that the item does not contain any dangerous articles prohibited by postal regulations you are responsible for gt The delivery speed indicator checking this gt The Delivered by Royal Mail mark Example CN 22 For use with Example CN 23 For use with You can choose not to include the Delivered by Royal Mail mark within the PPI but you must items up to a value of 270 items over a value of 270 have a delivery speed indicator and the initials GB Full details including artwork on PPIs are available at www royalmail com ppi Customs declarations can be ordered by contacting Royal Mail on 08457 950 950 or you can download templates from www royalmail com customs Who pays customs duty Customs charges are the responsibility of the recipient For current rates and categories please contact the Department for Business Innovation amp Skills on 0207 215 5000 Step by step guide 2 Airmail indicator If you are sending an item through the Priority service speed it must have either gt An Airmail indicator gt An Airmail label BY AIR MAIL
33. omy Total Indicates all mandatory information Despatch of mail Once the mailing is ready to be despatched your Letters or Large Letters can be handed over to us either in trays or bags To ensure you present your mail correctly please refer to Step 3 Traying or bagging your Letters or Large Letters on page 16 The labels below must then be attached to the front of each tray or around the neck of a mail bag The next step is to load the trays bags into RSCs Rigid Stackable Containers some areas of our network may offer Yorks which are containers on wheels as an alternative to RSCs Country Sort High Volume Loading trays in Royal Mail Rigid Stackable Cages RSCs When loading trays in Royal Mail supplied RSCs it is advisable to follow the instructions below This will ensure that the trays are loaded in a manner that minimises health and safety handling issues and ensures ease of loading unloading the RSC gt Load trays following the layout shown in the diagram below so that trays shown as 1 below are placed in the RSC first followed by positions 2 3 etc gt Load all the trays in a stack facing the same way round so they stand on top of each other gt Load the trays at the back of the RSC first This should be done by walking into the RSC gt Where possible please ensure that the trays at the top of each stack are full gt Slide the trays into place making sure that they are prope
34. ort you must provide a Line Listing and this must either precede the mailing or accompany it on its first collection You may find it useful to have more than one copy you can keep one for your own records and use another to help you spot section breaks during production of the mailing The Line Listing should contain the following information information shown m bold must be included gt Poster s company name gt The date of the mailing gt Account number gt Service Speed gt Selection code Priority is 99891 and Economy 99895 gt Selection name International Priority International Economy gt Total items weight and bags split by service speed Priority and Economy for international mail gt A cumulative total on each line for items and bags gt A subtotal for each five digit selection code How many copies do you need We recommend you produce three copies gt One for your own records gt One for use on the production line which may be written on and thrown away once the job is complete gt One to hand to us at the time of the first collection of the mailing or beforehand where possible Country Sort High Volume An example of a Standard Line Listing is shown below Standard Line Listing Company Name Account Number International Country Sort Letters SSG Selection Total Total Total Cumulative Cumulative Name ltems Bags Weight ltems Bags JSS Priority 99895 Econ
35. ortation statistics Number Items Match Bags Direct selections Residue selections Royal Mail International Country Sort Letters Totals Cost amp Discounts Number of Mail Sort items Item weight g Postal rate p Straight line item cost Straight line item cost E Direct selection discount 10551 items at XX Residue selection discount 10117 items at XX Mail Sort discounted cost TOTAL DISCOUNTED COST Country Sort High Volume If sending a purely international mailing the Computer Planning Report should contain the following information Mandatory information is shown in bold gt Name and address of the poster business holder gt Date posted gt Account number gt Service required Priority or Economy gt The format of the item Letter or Large Letter gt Total number of items gt Total weight of mail gt Total number of bags gt Job reference number An example of a well designed Country Sort High Volume computer planning report is shown below Company Name Insert service name and International Country Account Number Sort Letters Address Line 1 Address line 2 Date Town Postcode International Country Sort Letters Minimum Selection Size 50 Format Letters Service Speed Items Weight kg Bags Priority Economy Indicates all mandatory information Country Sort High Volume Line Listing In addition to the Computer Planning Rep
36. ostings To benefit all postings must follow the specification below The table below indicates the requirements for a mailing to qualify as a Country Sort High Volume mailing l Minimum volume when only Minimum volume when combined Country Sort High Volume l i l l international with UK pre sorted service Letters 4000 50 gt All items must be square or rectangular on the address face without cover mount as rolls and irregular shapes are not permitted Large Letters 1000 10 gt There must be a clear zone of 5mm around the address with no other information contained within the clear zone If a window envelope is used the address should be 5mm clear around the edge of the window E g a mailing of 3 950 domestic letters and 50 international letters would qualify gt he address must be in a font size colour that is capable of being read your macniniciy eA a e r e The total of the combined UK and international mailing must be 4 000 Letter items or 1 000 Large Letter items A combination of Letters and Large gt Also to ensure the quick and efficient processing of your mail you must Letters cannot be counted together in this context foll ddressing standards 43 for detail l AE a a ee There is one exception to the above the UK pre sortation service which requires customers to post a minimum quantity of domestic letters independently of the number of Country Sort items cannot be taken into consideration
37. ows ia Coches MEDI Drg Plc PAPO OCLC limaa LO Rew aHan BO Countries allowing for Letters and Large Letters to be mixed and bagged together Cyprus Czech Republic fram Thatta hor Lethe AE i Seen el E a nap e Ca Beee r aama Hong Kong Hungary Malta Poland Singapore Slovak Republic South Korea Republic of Important OCR machines can read anything up to 64 characters per line including spaces OCR i i cannot recognise computer zero and ampersand amp Countries allowing for Letters and Large Letters o to be mixed together Script type or italic typefaces also cannot be read When you mix Letters and Large Letters together in the same Max Sort mailbag you Help and advice must apply the appropriate Letters format label to the mailbag and document the weight Getting the clear zones correct is very important if you need help please contact us on and quantity by country against the relevant International Business Mail Letters Max 08457 950 950 Sort product code Although correct at the date this booklet went to print from time to time services may E g have 1 bag of mail containing a mixture of Letters and Large Letters being sent to be added to or withdrawn Hong Kong via the Priority speed would apply the Priority speed Letter format label to the mailbag and document the quantity and weight against Hong Kong under the Up to date information is available at www royalmail com internation
38. que MB10 mail bags with the exception of mail sent under the Max Sort sorting option and by the Priority delivery speed see page 36 The mail inside must be bundled and all face the same way with strapping or rubber bands used so that the bundles do not become loose in the bag If items are wedge shaped they should be counter stacked with the top half of each item facing the opposite way to the bottom half of the adjacent item s Once bundling material is removed items must be capable of being individually handled and must not be stuck to one another in any way The number of items in a bundle will depend on the item size and thickness There is no minimum or maximum number of items in a bundle but the thickness of the bundle should not exceed that which can be held reasonably comfortably in one hand The Zone Sort sorting option requires you to present EU destined mail in a different mail bag to Rest of World Step by step guide 3 Country Sort requires the mail to be bundled in alphabetical country order within each bundle and where each bundle represents an alphabetical section of the overall posting with the earliest letters of the alphabet on the top of the bundle A bundle can contain several countries mail provided they follow in alphabetical order For example if you are sending a posting to destination countries which include Albania as the earliest alphabetically and Zimbabwe as the latest alphabetically and also inc
39. ras India Indonesia Iran Islamic Republic of Iraq Ivory Coast Cote D Ivoire Jamaica Jordan Kazakhstan Kenya Kiribati Kosovo Kuwait Kyrgyzstan Laos People s Democratic Republic of Latvia Lebanon Lesotho Liberia Libya Lithuania Macao Macedonia Madagascar Mahore also known as Mayotte Malawi Malaysia Maldives Mali Martinique Mauritania Mauritius Melilla Mexico Moldova Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Appendix E Max Sort Sortation Options Nauru Island Philippines Solomon Islands Taiwan Tuvalu Nepal Pitcairn Island Somalia Tajikistan Uganda New Caledonia Puerto Rico ae Tanzania Ukraine Nicaragua Qatar South Sudan Thailand United Arab Emirates Niger Republic Reunion Island Sri Lanka Timor Leste Uruguay Nigeria Romania St Eustatius Togo Uzbekistan Niue Island Russian Federation St Helena Tokelau Islands Vanuatu Liane ii re F Rwanda St Kitts amp Nevis Tonga Venezuela Oman Sao Tome amp Principe St Lucia Trinidad amp Tobago Vietnam Pakistan Saudi Arabia St Maarten Tristan de Cunha Wallis amp Futuna Islands eee ase Senegal eee Tunisia Western Sahara Panama Serbia Sudan Turkey Western Samoa Papua New Guinea Seychelles Suriname aE Yemen Republic of Paraguay Sierra Leone Swaziland Turkmenistan Zambia Peru Slovenia Syria Turks amp Caicos Islands Zimbabwe Countries allowing for all mail categor
40. re are examples of recommended typefaces International Business Mail Large Letter Zero Sort Priority Machineable WG64 Arial 10 12pt regular International Business Mail Large Letter Zero Sort Economy Machineable WG6 Avant Garde hea a Spt regular International Business Mail Large Letter Zone Sort Priority IG1 Century Schoolbook 10 11pt roman and bold Courier 10 15pt regular and bold International Business Mail Large Letter Zone Sort Economy IG3 eee Franklin Gothic 11 14pt book International Business Mail Large Letter Zone Sort Priority Machineable IG4 Geneva 10 12pt regular International Business Mail Large Letter Zone Sort Economy Machineable IG6 Helvetica 12 15pt regular and bold International Business Mail Large Letter Country Sort High Volume Priority DG1 Typefaces with the following characteristics are also suitable International Business Mail Large Letter Country Sort High Volume Economy DG3 a ea Height aaa mike Tae Width Tana mes International Business Mail Large Letter Country Sort Low Volume Priority DG4 a gt Dimension minimum ratio of lower case height b to upper case height a International Business Mail Large Letter Country Sort Low Volume Economy DG6 of between 2 3 and 3 4 A ratio of width c to height a of approximately ore International Business Mail Large Letter Max Sort Priority Psy International Business Mail Large Letter Max Sort Standard PSB International Business Mail Large Letter Max Sort Economy PS8
41. ring that it around the neck of passes through the the bag ensuring chamber and out that the teeth are the other side inward facing Pull the tail through until the teeth engage inside the chamber forming a closed seal then continue to pull through until tightened around the neck of the bag To avoid eye injury feed any excess tail back through the slot above the chamber and pull through the other side Max Sort Labelling your mail Destination labels Please look in the Max Sort Sorting List for details of which destination label to attach to each mail bag It is essential that you use the correct destination label they vary by service Marked PRIORITY white in colour see 1 Marked STANDARD white in colour see 2 Marked ECONOMY white in colour ee eg ADDIS AB GPO AUCKLAND ETHIOPIA NEW ZEALAND LETTERS LARGE LETTERS ie Wn PRIORITY STANDARD 1 Min bag weight 1 5 ko 2 Min bag weight 15 k Max beg weight must not exceed Ti kg Max beg weight must not cima kg Bulk Postings Bulk Postings You must notify hwdc forecast group royalmail com 48 hours in advance for any of the following bulk postings Letters if in a single posting there are gt More than 30 000 letters being sent worldwide gt More than 20 000 letters being sent to a single country Large Letters if in a single posting there are gt More than 10 000 Large Letters being sent
42. rly in place as shown in the illustration below Front of RSC Diri o i Loading bags in Royal Mail Rigid Stackable Cages RSCs Bags should be placed into RSCs Where small volumes of overseas mail are being posted as part of a domestic mailing i e 1 5 bags these can be mailed in the same cage as the inland element However larger volumes more than 5 bags must be presented in a separate RSC Next you must place a Royal Mail cage card on each cage to identify the cage contents or attach it to a York if Yorks are being used Country Sort High Volume Cage cards are available from Royal Mail please contact 08457 950 950 to place an order An example of the international cage label stock item P6395 Is shown below i A cage of International Business Mail may Royal Moi contain mail for different service levels you POSTER can either use a separate cage card for each CUSTOMER REFERENCE se CTC service speed or tick all relevant boxes on one LETTERS LARGE LETTERS PARCELS cage card CLASS POSTING GAN DATE INTERNATIONAL HIGH VOLUME CAGE CARD PRaQRiTy BOON OMY TITLE J B HUMBER _ ACCOUNT HUMBER T BE COMPLETED By R YAL MAIL TIHE AVAILABLE FOR COLLECTION Collections and Collection Receipts We normally collect postings from you by prior arrangement with your local RDC Where the posting Is a mixture of domestic and international items the mailing must be available for collection at the same time
43. rnational Business Mail Rate Card This can be downloaded from the document library at www royalmail com internationalbusiness where you will also find the pricing calculator which is available to download For details of the International Business Mail service codes refer to Appendix B on page 44 Step by step guide 5 Despatch Collection If you have a local daily collection of mail then your International Business Mail can be collected at the same time Zero Sort Premium Zero Sort Zone Sort Country Sort Low Volume and Max Sort mail must be posted into a Mail Centre where as Country Sort High Volume mailings will access our Regional Distribution Centre network Therefore Country Sort High Volume mailings must be kept separate If you need a collection please contact your Royal Mail Sales Centre on 08457 950 950 to arrange this Order more supplies Once youve completed your mailing you may need additional stocks of trays bags bag ties labels and customs forms ready for your next mailing To re order please contact a Royal Mail Sales Centre on 08457 950 950 or you can order via Online Business Account Mail Supplies Delivery of stock is usually made within 72 hours Specific features and requirements for your options This section outlines some further details about the International Business Mail options available to you and other operational points Zero Sort Premium Mail preparation and departmental
44. rous items and substances may change so please check with the Royal Mail Sales Centre on 08457 950 950 or visit www royalmail com prohibitions Check the size and weight of your items Your items must fall within certain size and weight limits as set out on page 3 Items that exceed these limits may be sent by Parcelforce Worldwide which is a separate service not covered by this agreement They can be contacted via their enquiry centre on 0800 22 44 66 or at www parcelforce com Step by step guide 2 Preparing your mail Address your mail Please address your mail as clearly as possible ensuring they are suitably wrapped Royal Mail cannot accept unwrapped items of mail Pages 42 and 43 shows sample addresses for many countries There are a few basic rules to follow to help us get your mail to its destination safely gt All items must have a valid country on the last line of the address This must be in English and not abbreviated although USA is acceptable There must be nothing else on the last line of the address apart from the country name gt The country should be in capital letters gt Many countries operate a postcode system A valid postcode must be included in the address for these countries gt There should be a clear zone of bmm around the address with no other information contained within the clear zone If a window envelope is used the address should be 5mm clear all round from the edge of the window
45. s Zero Sort Economy Machineable International Business Mail Letters Zone Sort Priority International Business Mail Letters Zone Sort Economy International Business Mail Letters Zone Sort Priority Machineable International Business Mail Letters Zone Sort Economy Machineable International Business Mail Letters Country Sort High Volume Priority International Business Mail Letters Country Sort High Volume Economy International Business Mail Letters Country Sort Low Volume Priority International Business Mail Letters Country Sort Low Volume Economy International Business Mail Letters Max Sort Priority International Business Mail Letters Max Sort Standard International Business Mail Letters Max Sort Economy Appendix B Mail services and their product codes ZC1 WW1 WW3 WW4 WW6 OZ1 OWES OZ4 0Z6 WP1 WP3 WP4 WP6 IP1 IP3 IP4 IP6 DP1 DP3 DP4 DP6 PS5 PSA PS6 Appendix B Mail services Appendix C addressing and their product codes criteria for machinable mail There are a variety of fonts you can use though we recommend you use one from the list below wherever possible We also recommend you regularly check the quality of your print output for clarity If you have any doubts on either of these requirements please contact your International Business Mail Large Letter Zero Sorts Priority WG61 account manager International Business Mail Large Letter Zero Sort Economy WG3 He
46. s printed matter Maximum thickness 5mm 20mm N A gt Over the size of 140mm x 90mm gt Under the size of 245mm x 165mm Items rolled up gt No more than 5mm thick The following dimensions are permissible gt Less than 100g in weight Minimum Length diameter x2 gt 170mm What are Large Letters with the greatest single dimension 100mm A Large Letter formerly known as Flats for the purposes of International Maximum Length diameter x2 lt 1040mm Business Mail is considered as anything that is with the greatest single dimension 900mm gt Over the size of 140mm x 90mm Weight gt Under the size of 381mm x 305mm The maximum weight for an individual item is 2kg However you can send books and pamphlets i e any papers bound together up to 5kg Items between 2kg and 5kg in gt No more than 20mm thick weight which contain books or pamphlets must be marked Printed Papers in the top left gt Less than 500g in weight hand corner on the front of the parcel You must not include personal correspondence with these items Weight exceptions to the information above Please note that where the term Letter Large Letter or Parcel is used in this User Guide the meaning given to those terms in the User Guide applies and not the meaning of Letter Large Letter or Parcel as set out in the Royal gt Cambodia no items above 2kg Mail General Terms and Conditions gt Ireland only
47. t Zone Sort and Country Sort Low Volume gt All mail items must have a Printed Postage Impression gt All items sent Priority must have an Airmail indicator or label applied gt Economy mail must not have an Airmail indicator or label gt Zone Sort Mail must be sorted separately into EU and Rest of World see below EU countries are Austria Belgium Bulgaria Croatia Cyprus Czech Republic Denmark except Faroe Islands and Greenland Estonia Finland except Aland Islands France Germany Greece Hungary lreland Italy except Vatican City Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Romania Slovak Republic Slovenia Spain except Canary Islands Sweden Other destinations that sit within Europe but are VAT exempt and therefore can be sent as a Rest of World selection include Andorra Gibraltar San Marino For a comprehensive list please visit www hmrc gov uk vat managing international Country Sort High Volume Zero Sort Zone Sort and Country Sort Low Volume Country Sort High Volume offers country by country pricing for customers sorting their mail into specific country order Letters and Large Letters machine processing criteria You can further reduce your mailing costs by ensuring that Letters and Large Letters can be processed by our machines This is an option for Zero Sort and Zone Sort services and applies to all Country Sort Low Volume p
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