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Service Accent Wireless User Guide

1. Work control a Job costing and Batch job logging Engineer locations Engineer trackin invoicing Tn Invoicing Authorise Print invoices Export Invoices Sales order Invoices manager 2 The following dialogue will be displayed Job costing and invoicing This will invoice and cost your service invoices Parameters Selection All jobs Jobs in the following range 3 To generate invoices for all jobs that have not had an invoice already raised enable the All jobs radio button 190 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 4 To generate invoices for a range of jobs enable the Jobs in the following range radio button and then enter the first job in the range in the Job no from box and then enter the last job number in the To box 5 To generate invoices for all the extensions of a particular job enable the All extensions for a job radio button and then enter the job number in the Job no box 6 To generate the selected invoices click the Start button 7 The job costing and invoicing routine will check to see if an invoice is to be created against the job and the Invoice generated and Invoicing value fields will be updated as the routine progresses 8 After the routine has finished the following will be shown Service Accent 1 Service invoicing complete 206 jobs were inv
2. 114 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 17 To add a Cause code tap es adjacent to the Cause code box and the following is displayed SA Wireless TOMER CONSUMABLES PARTS UNSPECIFIED CAUSE DRUM OMIT NETWORK CARD DEW UNIT TONER CUSTOMER ERROR NOT APPLICABLE 18 Tap the correct Cause code for the job j SA Wireless B01 TONER BO CONSUMABLES B03 PARTS 0l UNSPECIFIED CAUSE DRUM UNIT NETWORK CARD DEW UNIT TONER CUSTOMER ERROR MOT APPLICABLE 19 Tap Cancel to return to the previous screen without adding a cause code 20 Tap Continue to add this cause code to the job Will not switch on or off Action details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 115 Using Service Accent Wireless 21 To add a Action code tap Jadjacent to the Action code box and the following is displayed SA Wireless coe oen T REPLACED REPAIRED CLEANED PARTS REQUIRED NWO ACTION TAKEN TRAINING REQUIRED ROUTINE PM MANAGER CALL DELIVERY COURIER INSTALLATION COMPLE PM COMPLETED 22 Tap the correct Action code for the job i SA Wireless code oen T A REPLACED 02 REPAIRED A035 CLEANED A04 PARTS REGUIRED NO ACTION TAKEN TRAINING REQUIRED ROUTINE PM MANAGER CALL DELIVERY COURIER INSTALLATION COMPLE PM COMPLETED 23
3. Options 5 Tap Add to add the part to the list of parts requested Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 93 Using Service Accent Wireless 6 The part number is displayed with no description i 5A Wireless Job number 836 Request _ Estimate _ Replenish Pm oy pern Q l 191259 BELT12 Fan Belt 5118500 Nozzle 501982290 Rod Lens 1 98 Options The request will be placed into the outbound queue and when the next automatic send receive is scheduled the part description will be retrieved You can continue working while waiting for the information to be retrieved 7 Once the part has been validated the following will be displayed j SA Wireless Job number 836 Request Estimate Replenish Partio Qty Description G 191259 set screw BELT12 Fan Belt 65116500 Nozzle 501952290 Rod Lens 1 98 Options 8 A Q is shown in the status column see page 79 to indicate that this part has been requested 9 Ifthe part number entered is not a valid a message will be displayed to reflect this 94 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 10 In Service Accent the Parts for job screen appears similar to this Parts for job 636 Description Oty Status 65118500 Nozzle 1 Parts used 501982290 Rod Lens 1 96 x 22 90 1 Parts used
4. 52 Tap Back to return to the signature screen r SA Wireless Please confirm Your acceptance of jobs 636 by typing your name and signing in the box below Name r Peter Rushworth P Wr 53 Tap Back to return to the cause and action codes screen The signature will not be saved 54 Tap Clear to clear the signature if entered incorrectly This will then allow re entry of the signature 55 Once the customer has signed in the box provided tap Next to continue The signature will be sent immediately back to the Service Accent database 56 The following screen is then displayed i 5A Wireless Job number 836 You can enter any notes here that need to be displayed when the next job is logged for this customer 57 To leave notes for the next job logged for this customer tap in the text box tap the keyboard icon and enter the notes The next job notes can be used for reminders for the next engineer that visits this customer 58 The next job notes are not mandatory and can be left blank 59 Tap Back to return to the signature screen The next job notes will not be saved 144 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 60 Tap Next and the following is displayed i SA Wireless Job s 836 will be removed from your device when the job is extended or closed 61 Tap Back to return to the Next job notes screen 62
5. 53 Using Service Accent Wireless i SA Wireless Mark the jobs to sign off for Postcode SG1 2EF 660 A basic Ya MARINA 3 BER to S36 ELECTRO GROUND FLOD i indicates job marked For signing Fa 8 In the example above jobs 660 and 836 have been marked for one signature So for example if job number 835 is completed and 660 is not yet completed the signature screen will not be displayed for job 835 and a message will be displayed to indicate that there is still one outstanding and that this one must be completed before the signature can be taken When job number 660 is completed the signature screen will be shown and the signature taken will be used for both jobs 9 Tap the Back button to return to the job details screen j 64 Wireless Job number 836 Vantage Computing International Contact Mr Peter Rushworth Phone 01436 315201 Postcode 51 2EF Scheduled oOFf05 2009 14 53 Crder Mo Von ooe Equipment details ELEC TROCLESN 1400 CYLINDER VACUUM CLEANER Fault details FOS POWER SWITCH FAULTY Will not switch on or off Multiple Site Options Location GROUND FLOOR east B E 54 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless VC Show the site details To display the full address of the customer tap the Site button 1 The following is displayed i 5A Wireless Job number 836 Va
6. Copyright 2003 2009 antage Computing Ltd All rights reserved 2 Tap Close Wireless and the following screen is displayed j SA Wireless Service Accent Wireless Confirm Please confirm that you wish to exit Service Accent Wireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved 3 Tap Cancel to exit this screen without closing Service Accent Wireless 4 Tap OK to close Service Accent Wireless 5 To restart Service Accent Wireless please refer to page 41 Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 189 Using Service Accent Wireless vci Invoicing Completed Jobs When an engineer completes a call from Service Accent Wireless any invoices that may be due are not automatically created in Service Accent If the Service Accent Wireless setting Engineer can complete jobs only and not close them is enabled the invoices will be created automatically in Service Accent when the job is closed manually otherwise to create these invoices a manually routine has to be performed To raise invoices for completed wireless jobs 1 From the Service Accent button bar select Routines Work Control and then Job costing amp invoicing o a I Routines Shortcuts 6 7 27 E New job Finder Reports To do ik Contracts ig Contract Meter biling Rental biling Generate PM Contract billing jobs housekeeping
7. Customer A Order No Your reference keywords Rebuild this Contact ref Customer ea Open this job Extend this job Show in map 123434 Call Date 07 08 1999 01 01 2001 31 01 2001 01 02 2001 28 02 2001 02 04 2001 09 04 2001 01 05 2001 01 06 2001 02 07 2001 02 07 2001 02 07 2001 09 07 2001 01 08 2001 03 09 2001 01 10 2001 08 10 2001 01 11 2001 03 12 2001 01 01 2002 08 01 2002 Mew search Engineer A aaa Serial Mo 45976213745975 797 12065 Parts Loans Engineer Extensions amp audit Schedule Send to engineer Motes Reports Letters Properties Copyright Vantage Computing Ltd 2009 All rights reserved wo 12065 oo 12665 AD00002 Select Service Accent Wireless User Guide 17 Using Service Accent Wireless 6 or View remote jobs View remote jobs Frank Waldon C Kelvin Engineeri Abingdon Cheri Finch Stairlifts U Open this job Extend this job Show in map Parts Loans Engineer Extensions amp audit Schedule Send to engineer Notes Reports Letters Properties Vantage Compu Vantage Compu Vantage Compu Vantage Compu Vantage Compu Engineer SERVICE CO Peter Rushworth Peter Rushworth br Rushworth r Rushworth r Rushworth r Rushworth r Rushworth r Rushworth ID MORRIS r Rushworth r Rushworth EDEN CHRIS ID MORRIS Contracto
8. Service Accent Service Accent Wireless User Guide April 2009 Legal Information All rights reserved No part of this document shall be reproduced or transmitted by any means or otherwise without written permission from Vantage Computing Limited This document is provided as is and all express or implied conditions representations and warranties including any implied warranty of merchantability fitness for a particular purpose or non infringement are disclaimed except to the extent that such disclaimers are held to be legally invalid Trademarks Service Accent is a trademark of Vantage Computing Ltd Nomad is a trademark of InfoAnyWare Ltd All product names mentioned in this documentation are the trademarks of their respective owners This document also includes the trademarks trade names and service marks of companies other than Vantage Computing Limited The product described in this document is distributed under license restricting its use copying distribution and decompilation No part of the product or this documentation may be reproduced in any form by any means without prior written authorisation of Vantage Computing Limited 1 Introduction Service Accent Wireless Overview cccccsccescceseecees 2 The Service Accent Document Set ceeeeeeeeeeeeeeeeeeees 3 About this Guide isis cacanreerceienvenntedacnstiiaesucanuaihndlensantuntconnied 4 Documentation Conventions
9. What time did the job come otf hold 11 45 Use Current Time Cancel Continue 2 In the What time did the job go off hold box the current time is automatically displayed To change this time enter the time the job was put on hold in the format hh mm or tap Use Current Time to insert the current PDA system time 3 Tap Cancel to return to the job details screen without updating the off hold time 4 Tap Continue to update the job with the off hold time Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status On site Allocated 06 05 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site 13 05 2009 11 27 Status Job status Job logged x Extended 0 times last on Letters Parks status PO li Loan skatus b tatus Last status Off hold On 13 05 2009 11 46 On hold Job is on hold from fo 6m Remote engineer Status Viewed by remote user Save this job and send it now j 5 When a job that was on hold is taken off hold the total amount of time that the job was on hold for is shown 68 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Edit the item details The Edit item option allows the engineer to change certain details of the machine such as serial number asset number and machine location To edit machine details 1
10. 33 Tap Back to return to the job times screen without adding cause or action details Any information entered in this screen will be lost 34 Tap Next to update the job with these cause and action details 35 The following will then be displayed i Sa Wireless Mew category Engineer More 36 From the New job type drop down list select the new job type for the extended call If the extended job is a return to fit the new job type is normally Booking 118 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless F 5a Wireless e E f X New job type 37 The Job categories for the new job type will automatically be displayed COURTESY CALL DEINSTALL INSTALLATION RETURN TO FIT Engineer me oe E Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 119 Using Service Accent Wireless 39 40 41 42 43 120 Service Accent Wireless User Guide vci From the Engineer drop down list select the engineer who will be provisionally assigned to the extended call If the extended call is to be left as unassigned select None If the engineer does not have permission to reassign extended jobs see Setting engineer permissions on page 37 the only options available on this drop down list will be None and the current engineer j SA Wireless New job type Mew catego
11. BELTZ Fan Belt 1 Farts used 191259 set screw 1 Parts requested Action Estimate only Park Mo This part has been used Request this part Mo action available see status For details Details Description Oey Unik price Discount Unit cost Attribute cost to Your ref Returns ref Order Mo Despatch note Consignment Replenish this part Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 95 Using Service Accent Wireless vci To use an available part After a part has been requested from Service Accent see To request parts for a job on page 93 for further details and that request has been fulfilled and the part is available the engineer needs to indicate that the part has been used on the job Parts for job 836 Description Qky Status Nozzle 1 Parts used Rod Lens 1 98 x 22 90 1 Parks used Fan Belt 1 Parks used set screw 1 Parts despatched When a part is marked as available or despatched in Service Accent see screen shot above and the job is fully assigned and sent to the wireless enabled engineer the part details are sent with the job and marked as available To use an available part 1 From the main Parts screen i SA Wireless Job number 836 ena oust new PartNo Qty Description A 1912759 1 seb screw BELT1z 1 Fan Belk 65118500 1 Nozzle 501987290 1 Rod Lens 1 98 Options 96 Service Acc
12. Do you want to view your messages now Multiple Site Options To view the message immediately tap Yes and the engineer inbox will open so that the message can be read any information currently been entered in the screen will be retained tap No to view the message at a later time Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 171 Using Service Accent Wireless To go to my inbox 1 2 3 4 172 Service Accent Wireless User Guide Select Go to my inbox option from the Service Accent Wireless welcome screen F SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About ireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved The following screen will be displayed i SA Wireless My inbox Service Meeting peter rus Options If a message has not been viewed it will show in green Tap Menu to return to the main welcome menu Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless To view and reply to email messages 1 To view a message tap once to highlight it and then tap Open r SA Wireless My inbox 15 25 Service Meeting peter rus Highlight the message te read Tap Open to read the message From peter rushworthi yantageco Subject Service Meeting Message There will be a Service meeeting on Friday at Gorm Please
13. EJ 13 Tap the Details button Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 45 Using Service Accent Wireless Job No 520 Customer Yantage Computing International 2 Meadway l rgjgaz n4 14 This job is not assigned to an engineer so it needs to be assigned Tap the Assign button if the job is already been assigned to an engineer the button will say UnAssign tap this button to unassign the engineer from the job and proceed to step 15 Job Na 520 Customer vantage Computing International 2 Meadway Serial No 167635326524 Description FLECTROCLEAN 1400 CYLINDER 08 04 2009 at 14 26 15 From the Engineer drop down list select the engineer the job is to be assign to Job Na Customer Serial No DAVID MORRIS o DELIVERY YAN Description Engineer Team 4 Logged Engineer Team B IYSEDEN CHRISTIE Jane Smedley 46 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 16 The screen is redisplayed as follows i SA Wireless Job No a0 Booking Customer ankage Computing International 2 Meadway Serial Mo 1676635326524 Description ELECTROCLEAN 1400 CYLINDER Logged Oe 04 2009 at 14 26 Fault Will mot switch on J D J T iT Ln cr cu ou C z Peter Rushworth 4ssigned to engineer G 17 Tap the Save button to assign unass
14. From the Options screen j 5A Wireless Job number 836 Status Edit item History Complete Back to job 2 Tap the Edit item button to display details of the machine j SA Wireless Job number 836 ELELTROCLEAN 1400 CYLINDER WAC I CLEANE Contract S_OOUU6 Service Level COPIER EXC TONER aut Serial No 1678635326524 Location GROUND FLOOR east al _ A The engineer can amend the serial number location asset number and v add notes The model contract and service level cannot be amended 3 To amend the serial number tap the Serial No box and then tap the keyboard icon 4 Use backspace and clear the current entry and then enter the correct serial number Use the scroll bars to view the rest of the screen if required Tap to remove the virtual keyboard 5 To amend the asset number tap the Asset No box and then tap the keyboard icon ju 6 To amend the location tap the Location box and then tap the keyboard icon ae Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 69 Using Service Accent Wireless VCci 8 Tap Back if no amendments have been made and the job details screen will be re displayed 9 Tap Next if amendments have been made and you want these amendments to update the Service Accent database The following is displayed This will update this item s details in your main database Please confirm that you wish to contin
15. The following will be displayed when the service history is returned i Processing message 4 Y nl Job number 836 Notification a Service history has arrived K Back to job 8 If you are in other part of the Service Accent Wireless application the retrieved jobs will remain in the history screen until viewed or the current job is completed Return to the Options screen and tap the History button The following screen will be displayed i SA Wireless e Y WE xX Service history for Vantage Computing International Completed engneer 4670 31 03 2009 Peter Rush S240 03 03 2009 Peter Rush a New Search Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 73 Using Service Accent Wireless 10 11 12 13 14 15 16 17 74 Service Accent Wireless User Guide vci Tap the Back button to return to the options screen without viewing the job history details tap the New Search button to start a fresh search refer to step 2 When history is retrieved all extension for the job are shown so if a job has been extended once you will see job number 876 0 and job number 876 1 The number after the slash is the extension number To view brief details select the historical job to view by tapping the job once F 5a Wireless a Y qix Service history for Vantage Computing International ach No competed engineer 467 0
16. cccceessccceceeesesesttteeeeeees 4 Contacting Your Support Provider ccccccccceeeeeeeeees 4 2 Using Service Accent Wireless Service Accent sssssoosonoseseseererrresesssssssssssssssessrrrrrrens 5 Sending an email to an engineers device 6 Sending a call to an engineers device eeeeee 12 Send multiple jobs to an engineer eee 18 Unassigning an engineer from a Job eee 22 Reassigning job to another engineer 00008 24 Removing job if closed in Service Accent 30 Wireless Se tim eS 4 accesses ois iole E eee cess 31 Checking the status of remote jobs ccc csceeees 34 Check remote gateway status ccccccceeesessseeeeeees 36 Setting engineer permissions cccceeessecceceeeeeeeees 37 Service Accent Wireless ci iiesdcccstshapemiaeiuscscnnmansdvamsaoncess 41 Goo TAY ODS anaia anaa E EAE 43 SUPECEVISOM rran E E A 43 View the status definitions 2 0 0 0 eceesssteeeeeeeeeeees 49 View an existing JOD sorniki Eai 50 Multiple jobs one signature cccccceeeeeeeeeeees 52 Show the sit details cerren 55 ODON casas dis stat dass A EEA 57 Update he job status ceco 58 Edit he 16m Geta lS sopien ien 69 Viewing JOb HIStOry ccecseesseecccececcccceeeeeeseeeeeeees 72 COmple eA JOD ngani iene eeeeetaeants 75 Use request or estimate parts ccccccccceceeeeeeees 71 Parts screeNM Opo S duenen anai 19 To enter a part number dire
17. e Setting engineer permissions See page 37 An explanation of these features follows on the next pages Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 5 Using Service Accent Wireless vci Sending an email to an engineers device 6 Service Accent Wireless User Guide An email message can be sent from Service Accent to an engineers device The email does not have to relate to a job it can be for any subject This feature will only function from Service Accent version 4 6 build 198 or greater In order for email messaging to work correctly the Service Accent user that is sending an email message to an engineer MUST have their email address setup against their user profile To setup email messaging from Service Accent l Click Admin from the Service Accent button bar under Groups and users click the Groups and users icon Shortcuts Finder Routines oS mm New job Admin View Maintenance O gt M amp a eo Hours of Charges Escalations Service levels Warranties Categories ie cover and codes Settings Countries and areas k hy amp Company details System settings Setup taxation Setur Groups and users 2 Groups and Access rights Users Miscellaneous Set up groups and users Who s logged in Close 4dd Group Copyright Vantage Computing Ltd 2009 All rights r
18. queued to be sent You will receive confirmation or rejection of this closure when it has been processed 22 The request is queued for sending If any of the fields have been 23 24 25 26 27 158 Service Accent Wireless User Guide incorrectly completed information boxes will be displayed to inform you of this and these fields will have to be amended before the job can be submitted again Tap OK to clear the information box and the My jobs screen will be displayed Vantage Co 12 07 Finch Stairlift 14 05 Vantage Co 14 11 A T Soothers 19 05 Options You will notice that the job now has a status of cp Completed but pending This means that the job has been completed but is still awaiting confirmation from Service Accent that all the information has been completed correctly A message will be displayed to indicate that the job has been closed Tap OK to acknowledge the message The job and any associated service history will be removed from the Service Accent Wireless application The job will still remain open on Service Accent until the primary engineer completes the call Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 28 However all the times for the resource are now shown gt Job 401 Finch Stairlifts UK Ltd Job Details Faults Status Completion Tasks Misc QuickClose Details I
19. the date the job was started Tap on the downward facing arrow and select the date required from the calendar displayed COPIER EXC TONER O Use the 4 arrow to move the month back and the arrow to move the month forwards Tap on the date required 4 If the On route time has been updated via the job status that time will be displayed here see page 59 for details otherwise enter the time you expected to arrive on site To enter the time tap in the on route time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 5 If the Arrival time has been updated via the job status that time will be displayed here see page 60 for details otherwise enter the time you arrived on site To enter the time tap in the arrival time box and 112 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless use the up and down arrows 4 to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 6 If the Started time has been updated via the job status that time will be displayed here see page 62 for details otherwise enter the time you started work on the job To enter the time tap in
20. your ETA time will be automatically shown if entered previously accept this or enter the correct time you arrived at the customers premises in the format hh mm or tap ilse Current Time tO insert the current PDA system time 3 Tap Cancel to return to the job details screen without updating the On site time 4 Tap Continue to update the job with the On site time Service Accent Wireless will then transmit this information and update the status of the job in the Service Accent database Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Mise QuickClose gineer Status On site Allocated g 05 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site 13 05 2009 11 27 Status Job status Job lagged Extended O times last on Parts status Loan status C Job is on hold from Remote engineer Status Viewed by remote user Save this job and send it now Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 61 Using Service Accent Wireless vci 5 The Options screen is redisplayed and the Last status update is updated to show that the last action was to set the on site and the time this status was set if Last status update On site 11 27 To set the started work status 1 Tap Started and the following screen is displayed j 5A Wireless What time did you start 11 27 Use Current Time
21. 14 May e009 May 009 11 12 13 JE 15 18 19 20 21 22 Lo Service level COPIER EXC TONER o Use the 4 arrow to move the month back and the gt arrow to move the month forwards Tap on the date required 8 If the On route time has been updated via the job status that time will be displayed here see page 59 for details otherwise enter the time you expected to arrive on site To enter the time tap in the on route time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 9 If the Arrival time has been updated via the job status that time will be displayed here see page 60 for details otherwise enter the time you arrived on site To enter the time tap in the arrival time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 155 Using Service Accent Wireless VCci 10 If the Started time has been updated via the job status that time will be displayed here see page 62 for details otherwise enter the time you started work on the job To enter the time tap in the started time box and
22. 22 Parts Used 1 x Brush Discharge Exit 1 set screyy 1 x Nozzle 1 x Rod Lens 1 98 x 22 90 59 Details of the equipment the fault and action taken the start and finish time and any parts used are shown 124 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 60 Tap Back to return to the View screen j SA Wireless Select the job to view miej ELECTRO GROUND FLOOR W 61 Tap Back to return to the signature screen i SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Name r Peter Rushworth Back view clear ext 62 Tap Back to return to the cause and action codes screen The signature will not be saved 63 Tap Clear to clear the signature if entered incorrectly This will then allow re entry of the signature 64 Once the customer has signed in the box provided tap Next to continue The signature will be sent immediately back to the Service Accent database 65 The following screen is then displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 125 Using Service Accent Wireless i SA Wireless a TY de X Job number 836 You can enter any notes here that need to be displayed when the next job is logged for this customer 66 To leave notes for the next job logged for this customer tap in t
23. 31 03 2009 Peter Rush O3 03 2009 Peter Rush Job Number 46710 Engineer Peter Rushworth Completed 31 03 2009 Serial Wo 1676635326524 Fault POWER SWITCH FAULTY sa pews ota E Then tap the Details button and the following will be displayed i SA Wireless Service history tor Vantage Computing International Job Na 467 0 Complete 31 03 2009 Serial No 1678635326524 Engineer Peter Rushworth Equipment Model EASY 1400 Description ELELTROCLEAN 1400 CYLINDER VaCuLM CLEANER Location GROWAMO FLOOR WEST Use the right up and down scroll bar to view full details on the job The history details show among other things completion date parts used fault action details engineer who completed the call Tap Back to return to the job history screen and then tap Back again to return to the options screen When a job is completed any service history related to that job will automatically be removed from the device Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Completing a job The next stage is to complete the job with parts used tasks completed meter readings if the optional Service Accent meter billing module is licensed and the equipment is a metered item job times cause and action codes To complete a job 1 From the Options screen i 5A Wireless Job number 836 Status Edit item History Complete Back to job 2 T
24. 676635326524 7 p Close Notes DOMESTIC APPLIANCE kd History ap i Letters Vantage Computing International Stevenage Hertfordshire 561 2EF Okay 13 The inventory record has been updated E Notes for Inventory Record 1678635326524 ELECT fa O 2 Specification Service Engineer Supervisor Other Permissions To c 4 F f 04 Apr 07 09 32 Remote This is the action text pasted in From notepad into the action text details The quick brown Fox jumped over the lazy black dog This quite a Few characters so lets see iF the past works 26 4or 09 16 29 Remote Jane Smedley changed the equipment location from GROUND FLOOR WEST to GROUND FLOOR east 26 4or 09 16 29 Remote customer moved the machine 13 May 09 12 03 Remote SERVICE CO changed the equipment location From GROUND FLOOR east to GROUND FLOOR WEST 14 and the inventory notes have been updated to show that the engineer changed the location 15 The Options screen will be redisplayed i Sa Wireless Job number 836 Complete Back to job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 71 Using Service Accent Wireless Viewing job history It is useful for the engineer to be able to view previous jobs that have been completed for that customer Service Accent Wireless has the ability to obtain the previous job history an
25. All rights reserved Using Service Accent Wireless This user guide is for Service Accent Wireless version 7 3 You must be running Service Accent Version 4 12 Build 204 or greater for this version of Service Accent Wireless The Service Accent Wireless application runs on devices that run Windows Pocket PC 2003 Windows Mobile 5 or Windows Mobile 6 For the purpose of this manual the documentation is based on a PDA running Windows Mobile 5 The Service Accent Wireless application will look the same on any device however the startup screen and other PDA system screens may be different The functionality will be the same Service Accent There are several features within Service Accent namely e The ability to send emails Messages to the engineer See page 8 e Sending a job to an engineers device See page 12 e Sending multiple jobs to an engineers device See page 18 e Unassigning an engineer from a job See page 22 e Reassigning job to another engineer See page 24 e Removing the job if job closed in Service Accent See page 30 e Completing but not closing jobs See page 32 e Automatic sending of jobs to an engineer See page 32 e Automatically send job to engineer when extended See page 33 e Completion time set as device time See page 33 e Send next scheduled job See page 33 e Extend job if parts request entered See page 33 e Engineer can select alternative store See page 33 e Checking the status of remote jobs See page 34
26. Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 9 Using Service Accent Wireless Engineer Peter Rushworth Vantage Co Vantage Co Vantage Co T Soothers T Soothers 23 06 2006 04 10 2006 06 12 2006 20 02 2007 140212007 Statkus Sent to remote user Job Completed E Sent to remote uset Completed Completed Elf 7 Click the Send message to engineer button and the following is displayed Untitled From peter rushworthiyantagecomputing co uk Subject 8 The From email address is automatically taken from the user who logged onto Service Accent see page 6 for further details 9 The To field is the engineers mobile device ID and this cannot be amended 10 In the Subject field enter the subject of the message 11 In the Details box enter the message upto a maximum of 255 characters 10 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 12 An example of a completed message dialogue is as follows Service meeting Message From peter rushworthiiyantagecamputing co uk Subject Servicemeetng 8 8 0 There will be a Service Meeting on Friday at 6pm Please attend 13 Click Cancel to exit the send message dialogue without sending the message 14 Click Send to send the email message to the engineer 15 The email
27. Extended O times last on Farts status Loan sbatus Last status C Job is on hold from Remote engineer Status Viewed by remote user Save this job and send it now Job has been responded to Responded 13 05 2009 127 in 38h 34m Comments Job has been fixed Fixed 13 05 2009 fl 1 36 Comments oe a5 peen COMPpPIeced Started 13 05 2009 11 31 Held O 0 Completed m ia in Po Downtime Out of ours time Po Mileage Total time Do EE Travel hours Fo Out of hours travel hth Next job notes Close this job Extend this job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 65 Using Service Accent Wireless vci 6 The Options screen is redisplayed and the Last status update is updated to show that the last action was to set Fixed and the time this status was set i Last status update Fixed 11 37 To put the job on hold Putting the job On hold effectively stops the clock for this job This means that the actual work times are suspended until the job is taken off hold This can be useful if for example the engineer goes for lunch and does not want to record their lunch break as part of the work time 1 66 Service Accent Wireless User Guide Tap On hold and the following screen is displayed i SA Wireless What time did the job go on hold Use Current Time Cancel Continue In the What time did the job go on hold
28. F Sa Wireless er YT de X About Service Accent Wireless 7E Service Accent Wireless Copyright 5 2003 2009 Vantage Computing Ltd All rights reserved Please visit serviceaccent com Wwireless For more information about this product Close Application version 7 3 0 0 Mobile ID Trialos 3 Tap Close to close the information box 186 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 4 Tap the Settings tab and the following is displayed F SA Wireless a Y WE xX About Service Accent Wireless TE Service Accent Wireless Copyright 2003 2009 Vantage Computing Lid All rights reserved Please visit serviceaccent com Wireless For more information abouk this product Close Meter Billing on Stock Control on Log Job on 4pplication Settings 5 The settings cannot be changed on the device they are all controlled by Service Accent engineer permissions see page 37 and Service Accent System settings and are updated when the Synchronise option see page 181 There are currently fifteen settings and this are e Meter Billing if this is set to on the optional Service Accent Meter billing module has been licensed and references to meters and meter readings will be shown throughout Service Accent Wireless e Stock control if this is set to on the optional Service Accent Stock module has been licensed and full stock audi
29. Le obit ire hare bee bt or Let i etait 2 The following is displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 37 Using Service Accent Wireless View Engineers and locations Service Grea DAVID MORRIS TYSEDENM CHRISTIE Jane Smedley Manchester Peter Rushworth SERVICE CO Simulator Sub Contractor Engineer Team 4 Engineer Team E DELIVERY YAM 3 Select the engineer and the following will be displayed Engineer SERVICE CO Engineer More 1 More 2 Vehicle Holdings Remote Training Engineer Mo sc Name SERVICE CO 00 Address 1 BASILDON BUSINESS PARK 00 Address 2 Address 3 Towni City BUCKINGHAM County BUCKS Post code JBC 1 2WE Country GB Area BUCKS Service region SOUTH Options Wireless Tracking Service Accent Remote Solutions Engineer has supervisor permissions Engineer can log new jobs Engineer can create new parts Engineer can reassign engineers when extending jobs Engineer can change service levels of jobs Engineer can change inventory item on job Service 4ccent Remote Engineer F arant Service Accent Remote Engineer access Web password Confirm password 38 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Wireless Settings 5 Click Edit 6 In the Service Accent Remote Solutions area the following settings can be eit
30. Started 13 05 2009 11 31 Completed fo Downtime Out of ours time Po Mileage ae Total tine bo Travel hours po Out of hours travel aT Next job notes Close this job Extend this job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 63 Using Service Accent Wireless vci 6 The Options screen is redisplayed and the Last status update is updated to show that the last action was to set Started and the time this status was set Last status update Started 11 31 To set the fixed achieved status 1 Tap Fix and the following screen is displayed i SA Wireless What time did you achieve a fix Ooo Use Current Time Cancel Continue 2 In the What time did you achieve a fix box enter the time you fixed the fault in the format hh mm or tap Use Current Time to insert the current PDA system time 3 Tap Cancel to return to the job details screen without updating the fix achieve time 4 Tap Continue to update the job with the fix achieve time 64 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Job 636 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status On site Allocated 06 05 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site 13 05 2009 11 27 Status Job status Job logged
31. Tap New to create a new message and the following is displayed Message Cancel 4 Inthe To box enter the email address of the intended recipient Engineers can send messages to each others device The engineers O address will be listed as an abbreviation of your company name followed by a two or three digit number To send a message to an engineer select the engineer name A message will then be sent and appear on the recipient engineers device as a normal incoming message 5 Or alternatively to see a list of recipients who have previously emailed tap the button and the following screen is displayed I SA Wireless Select a contact me ps E DAVID MORRIS Trial 4 Jane Smedley trial1 Peter Rushworth Trial2 peter rushwor peter rushyworth Cancel Options Ea 6 Each time an email message is received the contact list is updated with the address of the sender 7 Tap Cancel to return to the new message screen without selecting a recipient 176 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 8 Highlight the required recipient i SA Wireless Select a contact me adress E DAVID MORRIS Trialo4 Jane Smedley trial Peter Rushworth Trial02 peter rushwor peter rushworth Cancel Select Options 9 and then tap Select The following will be displayed SA Wireless ar i xX To Peter Rush
32. Will not switch on or off Action details Parts not carried in carkit will need to al order F 33 Tap Back to return to the job times screen without adding cause or action details Any information entered in this screen will be lost 34 Tap Next to update the job with these cause and action details 35 If the optional parameter to allow contact amendment and additions is enabled by default it is disabled To enable this option please contact your support provider the following will be displayed If this option is not enabled please proceed to step 44 F SA Wireless Tx Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Mame Mr Peter Rushworth Email peter rushworth yantagecomp 36 The contact and email address for the job is automatically inserted into the Name and Email boxes Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 139 Using Service Accent Wireless 37 To change the contact select a contact from the contact drop down list i SA Wireless a TY de X Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Mame Mr Peter Rushworth Mr Peter Rushworth 38 If an existing customer contact is selected the contact s email address will populate the Email box 39 If a new contact is required select New the following is displayed F SA Wireles
33. and users e to poet peed bo oe eae eres rr reer kirini ii ne ee ee ed ey an a Taye as yi no E 2 The following is displayed e 317 sith Daath ipd eh a seat ETE pb pe ae aes SAA nelar aN aa er Peet In tt ve H System settings Customers Financial Contracts Work control Laj LI Please select an option From the menu on the left System settings 160 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 3 Click on Contracts and the following is displayed fF System settings Customers Financial Contracts Settings Invoicing options Housekeeping amp PMs Youcher usage LL Please select an option From the menu on the left Work control System settings 4 Click on Settings the following is displayed fF System settings Customers Contracts Settings Blank entry defaults Contracts settings Raise one PM job per Invoicing options Customer Housekeeping amp PMs Contract E IF a FM is performed on a field job adjust Voucher usage the PM schedule accordingly O Inventory item Notice period gg days Work control ae Force Contract Mo to uppercase LT m System settings Eea 5 Select Raise one PM job per customer 6 Enable Add inventory items to each job as tasks Enabling this setting will mean that when you generate PM jobs see the Service Accent User Manual for further detail
34. below to view the Proof of Acceptance which you may print if required View Proof of Acceptance Signed by Mr Peter Rushworth ANT 72 Click the View proof of Acceptance button and the following will be displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 147 Using Service Accent Wireless JOB No 836 ENGINEER SERVICE CO PROOF OF ACCEPTANCE CONTRACT NO Sco0008 ORDER NO VANMOO2 SERIAL NO 1678835926524 ASSET NO 35 INVOICE ADDRESS Vantage Computing Intemational ao i a Park Vantage Computing Intemational oe 2 Meadway Court Stevenage Meadway Technology Park PERENE Stevenage 561 2EF Herttordshire 561 2EF JOB TYPE Field JOB STARTED ON 14 05 2009 10 05 analy h JOB COMPLETED ON 14 05 2009 12 53 EQUIPMENT EAS Y1400 ELECTROCLEAN 1400 CYLINDER VACUUM CLEANER FAULT CAUSE ACTION Description POWER SWITCH FAULTY Desciption UNSPECIFIED CAUSE Description PARTS REQUIRED Comments Will mot switch on or off Comment Parts not carried in carkit will need to onder Part No Description Qty GS118500 Nozzle 1 501382290 Rod Lens 1 98 x 22 90 1 191259 set screw 1 1150100041 Brush Discharge Exit 1 Client Signature Print If the optional POA Module has been installed an automatic PDF copy v of the proof of acceptance will be emailed to the person who logged the service call 148 Service Accent Wireless User Guide Copyright Vantage Computing Lt
35. box enter the time the job was put on hold in the format hh mm or tap Use Current Time to insert the current PDA system time Tap Cancel to return to the job details screen without updating the on hold time Tap Continue to update the job with the on hold time Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status on site Allocated 06 05 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site 13 05 2009 11 27 Status Job status Job logged z Extended 0 times last on Letters Parks status Pe Pe z Chan Last status on hald On 13 05 2009 11 40 r ape Job ison hold fom is os z009 11 41 for O0 0 Remote engineer Status Viewed by remote user Save this job and send ik now Wah 5 Putting a job On hold will make all the other options on the status menu unavailable until the job is taken off hold 6 The Options screen is redisplayed and the Last status update is updated to show that the last action was to set On hold i Last status update On hold 4 Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 67 Using Service Accent Wireless To take the job off hold 1 Tap Off hold and the following screen is displayed j SA Wireless
36. of your support provider as any previously entered data will be deleted Tap No to return to the My jobs screen without removing any jobs or data Tap Yes to delete all jobs and related data from the device and get Service Accent to resend all the fully assign jobs Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless The My jobs screen will be displayed with an empty jobs list The list will be refreshed on the next automatic scheduled send receive i SA Wireless pem Name ferea Options The following will be displayed after the data has been received j Processing message 4 TOT m Tee ee ee Vantage Co 1 Notification Options Tap OK to close the information box Remove job from device this option removes a single job and related data from the device Highlight the job to be removed from the device and then tap Options j SA Wireless en ere sie vantage Co vantage Co Vantage Co 4 T Sothers Scheduled Customer Vantage Computing Interna Synchronise Get my jobs Remove job from device What do the status codes mean Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 183 Using Service Accent Wireless 184 Service Accent Wireless User Guide Tap Remove job from device and the following is displayed i SA Wireless Confirm Are you sure that job number 917 is to be rem
37. or enter the date the job was finished The default is the current date Tap on the downward facing arrow and select the date required from the calendar displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 133 Using Service Accent Wireless 10 11 12 134 Service Accent Wireless User Guide j SA Wireless Start date On route time osoo fal Arrival time 10 03 Started time 10 05 Finished date i 4 May Finished time 4 2009 May 2009 EJ M TW TF5 1 2 45 6 7 86 Q 11 12 13 JE 15 16 19 19 20 21 22 23 25 26 27 28 29 30 Travel time Mileage Service level Today 14 05 09 Use the 4 arrow to move the month back and the arrow to move the month forwards Tap on the date required In the Finish time box enter the time the job was finished The current time will be shown as the default To enter the time tap in the finished time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes The Travel time box is automatically calculated as the difference between On route time and the arrival time To alter this time tap in the travel time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the
38. page 160 Service Accent Wireless options see page 180 Each of these options are explained on the following pages 48 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Vc View the status definitions The My jobs screen shows all the outstanding jobs for the current engineer and each of these jobs can have one of four statuses i SA Wireless Vantage Co 07 05 Vantage Co 12 07 Tap Options and then tap what do the status codes mean to view the different job statuse Vantage Co 07 05 Vantage Co 12 07 synchronise Get my jobs Remove job from device What do the status codes mean 2 Tap What do the status codes mean and an information box will be displayed showing the different statuses job read job not read cp closed pending confirmation cs closed awaiting signature cr closure rejected Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 49 Using Service Accent Wireless 3 Tap OK to close the information box The current statuses are e Blank the job has been viewed e the job has not yet been viewed e cp the job is closed but pending This means that the engineer has completed the job details but the job has not yet been closed by Service Accent e cs the job is closed but there are other jobs that are mark
39. part is added a request is sent back to the Service Accent database to validate the part entered is correct Part details are not stored on the PDA device because of space limitations hence the validation request each time a part is added 11 The following screen will be displayed after tapping Add i Sa Wireless Job number 836 pat ate Store Request a ena cust new Tem on U 65116500 Options 12 The part number is displayed with no description When the next automatic send receive is completed the part description will be retrieved You can continue working while waiting for the information to be retrieved Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 81 Using Service Accent Wireless 13 Once the part number has been validated the following will be shown 5A Wireless a Y de X Job number 836 Part Oty Request a ena oust new rasa ay pern OU 5116500 l Nozzle Part number 45645643 is invalid and has not been Options 15 Tap OK to close the information box and then re enter the correct part O 16 82 Service Accent Wireless User Guide number as outlined in step 1 see page 80 The default for invalid parts is as not to save the part however this can be changed so that if an invalid part is entered the part will be created in the Service Accent database with a part d
40. right click menu option 1 Jobs can be sent to an engineers device by using the right click menu option and then clicking Send to engineer 2 The right click menu option is available from the Scheduler Wednesday e f A Poko i i Engineers jens i DE Spee 4 4 y L PN i 12 00 1 DAVID MORRIS DELIVERY VAN Engineer Team Engineer Team B IYSEDEN CHRISTIE Open this job Extend this job Jane Smedley Show in map Parts Loans Peter Rushworth i Engineer Extensions amp audit Send to engineer SERVICE CO Notes Simulator i Reports Letters Properties Sub Contractor Schedule a resource P 3 from Escalations Call escalations Peter Escalation Job Na S Category Customer Res Rule Last status Serial No Fie 574 ROUTINE PM Vantage Computing Ltd 0 ie Sent Co remot oc a Wo O th b ib 575 ROUTINE pm Pen cus Jo amputing Ltd D6 Sent to remot Extend this job 06 576 ROUTINE PM Show in map amputing Ltd 06 Sent to rem oe 577 ROUTINE PM Parts amputing Ltd ee Sent toremot Loans it 578 ROUTINE PMT Engineer amiputing Ltd Oi sent to remote ytensions amp audit Obes 579 ROUTINE PM bedil amputing Ltd Lite Sent to remot e a LO 561 ROUTINE PM GAs re omputing Ltd 12 28 Sent bo remot lari 562 ROUTINE pM Motes prputing Ltd Lajes Sent to remot Renart Lape 583 ROUTINE PM pee amputing Ltd Lajes Sent to remot Let
41. the barcode scanner e No label there isn t a barcode label on the inventory item e Cannot locate item the inventory item cannot be physically found e Premises closed unable to gain access to the location to scan the inventory item Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 169 Using Service Accent Wireless 38 Select the reason by tapping once i SA Wireless Job number 917 Mon Scanned item 40 STAPLESORT P000005 Reason not scanned abel damaged Reason for not scanning Label damaged 39 The Notes are updated with the reason for not scanning and the Save button becomes active 40 Tap Save to save the details r SA Wireless Scanning against all jobs peen pe Y 20 STAFPLESORT 770 917 Yo 40 STAFPLESORT 770 917 41 Tap Back and continue to close the call Once the call has been closed the task list on the job in Service Accent appears as follows oo Job 917 Vantage Computing International Sil x Job Details Faults Status Completion Tasks Mise QuickClose Tasks against this job Done Task Modified by Notes Completed S 20 STAPLESORT 700004 Femote ACCOUNTS scanned ok 1405 2009 15 06 y 40 STAPLESOR T r r00000S Remote BASEMENT 14052009 00 00 Letters New task 170 Service Accent Wireless User Guide Copyright Vantage Compu
42. the screen appears similar to the following i Processing message a id m Tene Name Sched 305 Vantage Co 660 Notification Options If the engineers device is not switched on or out of coverage the job will remain on the Service Accent Wireless server until such time as the job can be sent 6 After the job has been successfully sent to the engineers mobile device the remote engineer status on the job has changed to indicate that the call has been sent and received Job 836 Vantage Computing International Job Details Faults status Completion Tasks Mise QuickClose Engineer Status assigned to engineer Allocated 06 05 2009 15 28 SERVICE CO ETA On site Status Job status Job lagged Extended O times last on Letters Parts status an status p On hold Job is on hold from Pi Pr There are several remote engineer statuses and these are as follows e Not Sent The job has not yet been sent e Waiting to be sent The job is queued by the Service Accent Wireless server to be sent to the mobile device e Sent The job has been sent by the Service Accent Wireless Server to the engineers mobile device but has not yet been received by the device 14 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent e Communications error The Service Accent Wireless server was unable to send th
43. to indicate that it has been read 11 The message sent from the engineer will arrive in the original senders email account as per normal emails An example of the reply in Microsoft Outlook is shown A a led jegy RE Service Meeting Message Plain Text Message a gt SERE 4 m 4 Find E A Ai tar nx a Da W Safe Lists Yr DA a Ent lamt Lelie Related v P Reply Reply Forward Delete Moveto Create Other Block Not Ju Categorize Follow Mark as Sendto to All Folder Rule Actions Sender x Up Unread Selecty OneNote Respond Actions Junk E mail p Options a Find OneNote From SERVICE CO service servco co uk To Peter Rushworth Ca Subject RE Service Meeting will be able to attend Q Do not attempt to reply to this email as the engineer email address is fictitious and will be discarded The only way to email the engineer is through Service Accent To create and send a new email message 1 Select Go to my inbox option from the Service Accent Wireless welcome screen j SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About Wireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved 2 The following screen will be displayed i SA Wireless My inbox Service Meeting peter rus Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 175 Using Service Accent Wireless 3
44. to move the month back and the arrow to move the month forwards Tap on the date required 4 If the On route time has been updated via the job status that time will be displayed here see page 59 for details otherwise enter the time you expected to arrive on site To enter the time tap in the on route time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 5 If the Arrival time has been updated via the job status that time will be displayed here see page 60 for details otherwise enter the time you arrived on site To enter the time tap in the arrival time box and use the up and down arrows 4 to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 6 If the Started time has been updated via the job status that time will be displayed here see page 62 for details otherwise enter the time you started work on the job To enter the time tap in the started time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 7 In the Finished date box either accept the default date shown
45. will be displayed These cannot be changed 17 To add a Cause code tap ee adjacent to the Cause code box and the following is displayed Copyright Vantage Computing Ltd 2009 All rights reserved i SA Wireless TOMER CONSUMABLES PARTS UNSPECIFIED CAUSE DRUM UNIT NETWORK CARD DEW UNIT TONER CUSTOMER ERROR NOT 4PPLICABLE fewest E Service Accent Wireless User Guide 135 Using Service Accent Wireless 18 Tap the correct Cause code for the job i SA Wireless B01 TOMER B02 CONSUMABLES BOS PARTS CO1 UNSPECIFIED CAUSE DRUM OMIT NETWORK CARD DEY UNIT TOMER CUSTOMER ERROR MOT APPLICABLE 19 Tap Cancel to return to the previous screen without adding a cause code 20 Tap Continue to add this cause code to the job i 5A Wireless Will not switch on or off Action details fmm e E 21 To add a Action code tap adjacent to the Action code box and the following is displayed SA Wireless code oen T REPLACED REPAIRED CLEANED PARTS REQUIRED NWO ACTION TAKEN TRAINING REQUIRED ROUTINE PM MANAGER CALL DELIVERY COURIER INSTALLATION COMPLE PM COMPLETED ewe fo E 136 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 22 Tap the correct Action code for the job SA Wireless code oen TA REPLACED REPAIRED CLEANED PARTS REQUIRED NO ACTION TAKEN TRAINING REQUI
46. 14 In the Mileage box enter the mileage from the last call to this call This is not a mandatory field 15 The Service level is not available as the resource cannot amend this 156 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 16 An example of a completed screen is shown below Start date 4 M On route time Arrival time Started time Finished time Travel time Mileage 17 Tap Back to return to the completed job options screen without closing the call The dates and times will be lost 18 Tap Next to proceed to the next step of closing the call If any of the times are incorrect a message will be displayed and the times must be corrected before proceeding to the next stage 19 The following screen is displayed j SA Wireless Job s 401 will be removed from your device when the job is extended or closed 20 Tap Back to return to the complete job options screen without closing the call All the information previously entered will be retained Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 157 Using Service Accent Wireless vci 21 The next step is to send the completion details to the Service Accent database Tap Close job to close the original and extended this call j SA Wireless Jobis 401 will be removed from i Response Sent Your request has been
47. 3 The contact for the job is automatically inserted into the Name box j SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Name v Peter Rushworth 54 If the person signing is not the person shown in the Name box type in the correct name 55 In the Please sign here box the customer should sign i SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Mame r Peter Rushworth E D A job cannot be extended unless a customer signature has been taken 56 Tap View to see the details of the job This is very useful if the customer wishes to see what they are signing for and also if this signature is for multiple jobs see Multiple jobs one signature on page 52 all the jobs been signed for will be displayed The following will be displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 123 Using Service Accent Wireless j SA Wireless Select the job to view 536 ELECTRO GROUND FLOOR We 57 Highlight the job to view by tapping on the job once j SA Wireless Select the job to view 536 ELECTRO GROUND FLOOR WW i SA Wireless Job number 836 Equipment ELELTROCLEAN 1400 CYLINDER VACUUM CLEAMER Fault Will not switch on or oft Action Parts not carried in carkit will need to order Start time 10 05 Finish time 11
48. 70 917 14 The screen will display the Description and the job Number and a Y to indicate a successful scan 15 If any Notes need to be added highlight the serial number j SA Wireless Scanning against job n pe Y 20 STSPLESORT 770 G1 16 Tap Notes and the following will be displayed F 5a Wireless Er Y j X Job number 917 Scanned item 20 STAPLESOR T 2700004 Motes ACCOUNTS Service Accent Wireless User Guide 165 Copyright Vantage Computing Ltd 2009 All rights reserved Using Service Accent Wireless vci 17 In the Notes area enter any notes The first line of the notes is always the physical location of the inventory item and should not be removed 18 Tap Back to exit the notes screen without saving any notes and return to the scan screen 19 Tap Save to save the notes and return to the scan screen 20 After an item has been successfully scanned the tasks screen see page 105 appears as follows 20 STAPLESORT 00004 ACCOU i indicates the task is complete EI E Q If barcode scanning is enabled a task cannot be marked as complete through the tasks screen 21 If a barcode label has been previously scanned the following will be displayed i SA Wireless Scanning against job Serial No 7700004 O passiata Already scanned This serial number has already been scanned 22 Tap OK to acknowledge the message 23 Repeat previous steps until a
49. 70 917 Y 20 STAPLESORT 70 917 30 Tap Back 31 Go to the location indicated in the notes and scan the item as normal 32 If the unscanned item cannot be scanned for any reason the engineer can manually indicate that the item has been scanned and then provide a reason as to why it was manually marked as scanned 33 Highlight the item not scanned j SA Wireless Scanning against all jobs BC MHo 40 STAPLESORT 770 G1 Yo 20 STAPLESORT 770 91 P sm sores E 168 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 34 The Scanned and Notes buttons become active Tap Scanned F sa Wireless a Y 4 xX Job number 917 Non Scanned item 40 STSPLESORT 77000003 Reason not scanned Motes BASEMENT 35 Tap Back to return to the scanned items screen The unscanned item will still be marked as unscanned and the job still cannot be closed or extended 36 In order to manually mark the item as scanned the engineer needs to provide a reason Tap the Reason not scanned drop down list and the following is displayed j SA Wireless Job number 917 Mon Scanned item 40 STAPLESORT 77000003 Reason not scanned Label damaged Mo label Cannot locate item Premises closed 37 There are four possible reasons for an item not been scanned e Label damaged the barcode label is damaged and cannot be read by
50. A Wireless Mark the jobs to sign off tor Postcode 5G1 2EF 660 A basic Y MARING 3 BER B36 ELECTRO GROUND FLOD 2 To mark a job for signing tap once on the required job 52 e Service Accent Wireless User Guide j SA Wireless Mark the jobs to sign off for Postcode SG1 2EF 660 A basic Ya MARINA 3 BER 236 ELECTRO GROUND FLOD i indicates job marked For signing Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 3 Then tap the Mark button j SA Wireless Mark the jobs to sign off for Postcode SG1 2EF 660 A basic MARINA 3 BER 536 ELECTRO GROUND FLOG indicates job marked For signing Exess 4 The screen is redisplayed and the job is marked with an asterisk If the job is not be marked for one signature repeat steps 2 and 3 and the asterisk is removed 5 To view the job details tap the job to view j SA Wireless Mark the jobs to sign off for Postcode SG1 2EF 660 basic MARINA 3 BER a6 PECTIC GROUND FLOG indicates job marked For signing 6 Then tap the View button F SA Wireless ee Y WE xX Job number 660 Vantage Computing International Contact Mr Peter Rushworth Phone 01438 315201 Scheduled 12 07 2007 17 21 Equipment details 7 Tap the back button to return to the previous screen Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide
51. BE COMPLETED ON 14 05 2009 12 53 EQUIPMENT EASY 1400 ELECTROCLEAN 1400 CYLINDER CAUSE ACTION Desciption UNSPECIFIED CAUSE Description PARTS REQUIRED Comments Parts not camied in carkit will need to onder Nozzle Rod Lens 1 95 x 22 90 set screw Brush Discharge Exit Print pW G service call Copyright Vantage Computing Ltd 2009 All rights reserved If the optional POA Module has been installed an automatic PDF copy of the proof of acceptance will be emailed to the person who logged the Service Accent Wireless User Guide 129 Using Service Accent Wireless vci Close this job Once all the work has been completed and the call does not need to be extended the call has to be closed and all the job times codes and parts have to be added Before you can close a job all tasks must be completed and all meter readings if a metered item must be entered If no parts have been used on the job the following message will be displayed to alert the engineer that they haven t used any parts j SA Wireless No parts used You have not used any parts Is this correct Back to options If the engineer hasn t used any parts tap No If the engineer does need to use parts tap Yes and the parts screen will be displayed see Use request or estimate parts on page 77 for further details If the job has parts marked as available and the engineer has not indicated that they have used these pa
52. Cancel Continue 2 In the What time did you start box your arrival time will be automatically shown if entered previously accept this or enter the correct time you started work in the format hh mm or tap to insert the current PDA system time Use Current Time 3 Tap Cancel to return to the job details screen without updating the Started work time 4 Tap Continue to update the job with the Started work time 62 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status On site Allocated 06 05 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site 13 05 2009 11 27 Status Job status Job logged Extended O times last on Letters Parts skatus Loan status Last status Started On 13 05 2009 11 31 On hold Job is on hold from Remote engineer Status viewed by remote user Save this job and send it now ANH 5 Also the Job has been responded to and Started time are populated with this time Job 836 Vantage Computing International Ama Ey Job Details Faults Status Completion i Tasks Misc QuickClose Job has been responded to Responded 13 05 2009 12 in 38h 34m Comments Close Hotes C Job has been fixed Letters Job has been completed
53. Extensions Audit Tasks Description Date Duration User Engineer location Waiting to be sent 24 07 2007 12 30 0 Admin SERVICE CO Sent to remote user 24 07 2007 12 31 0 Remote SERVICE CO Received by remote user 24 07 2007 12 34 0 Remote SERVICE CO Sent to remote user 06 05 2009 15 54 15m Remote SERVICE CO Job unassigned and removed from engineers device 06 05 2009 16 10 2m Remote SERVICE CO Assigned to engineer 06 05 2009 16 12 0 Admin Jane Smedley Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 29 Using Service Accent Wireless Removing job if closed in Service Accent vci If a job has been closed in Service Accent and the job is still on the engineers device it needs to removed from the device as any details the engineer adds to this job will overwrite the close details To remove a job from a device if closed in Service Accent 1 The job is closed completed as normal in Service Accent 1 The next time the Remote Console software does the next scheduled send receive a message will be sent to the assigned engineers device advising that the job has been closed by the office and will automatically be removed from their device 2 The following will appear on the device Notification Job 171 has been closed in the office and the job has been removed from your BEB device Options 3 Tap OK to acknowledge the message 4 The Audit on the job wi
54. FO NETWORK PROBLEMS cannot see other pcs FO NETWORK PROBLEMS SERVICE CO x Started 14105 2009 fono Meters Details Resource Completed 14 05 2009 14 35 ogged 08 07 04 09 J Mileage 4 The Following resa Em Travel hours a 0 00 Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 159 Using Service Accent Wireless Scanning Service Accent Wireless has the ability to scan barcode labels containing inventory serial numbers This in conjunction with the Service Accent PM Schedule allows the engineer to receive just one job onto the mobile device which has multiple inventory items The barcode scanner can be either connected to the PDA device via Bluetooth or physically built into the device the preferred method Please contact your support provider for further information on the type of scanner recommended Setting up Service Accent for scanning and PM Schedules Q The ability to scan in conjunction with PM schedules will only function from Service Accent version 4 9 build 201 or greater 1 From the Service Accent button bar select Admin Settings and then System settings P TE o Admin view Routines Shortcuts New job Maintenance He O gt ft B amp B C Hours of Charges Escalations Service levels Warranties Caters cover ang Settings ERS Countries and Company details System settings Setup taxation Se areas Groups
55. HS837635 3 cm Fan Belt Engineer car van good stock updated B ith th 501982290 Rod Lens 1 98 x with the new part wrongpart Unknown New stock record created in Service Accent i Pricing Kit Usage Holdings More Alternatives Compatibility Part Mo HIKIUH9837635 Description 3 cm Fan Belk aktegory rs Close This is a product Notes This is a part This item requires serial numbers Price book Documents This item is always chargeable Location Manufacturer The Hardware Store Wy months D Man Part Mo z others 92 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless VC To request parts for a job To request parts for a job the following instructions apply 1 From the main Parts screen j sa Wireless Job number 836 pe CO Request a ena oust new Teme J oen BELT12 Fan Belt i 65118500 Nozzle OU 501982290 Pod Lens 1 98 Options 2 In the Part box enter the full part number of the part requested or alternatively select from the engineers car van stock see page 85 customer locational stock see page 88 or create a new part see page 91 3 Specify the quantity to request in the Qty box 4 Tick the Request box i SA Wireless Job number 836 Fan Belk 65118500 Nozzle 501982290 Rod Lens 1 98
56. Other tab and select the Preferred field engineer from the drop down list of engineers Customer Record Vantage Computing International Customer Details Contacts Contracts Inventor Holdings Other General Financial Miscellaneous Sales 2 Biling LiveLink n rain pin eA ri ee inje air siiami ET Customer s business hours When a new job is logged this Preferred field engineer from the customer record is assigned to the job and Service Accent automatically sends the job to this engineers PDA device Copyright Vantage Computing Ltd 2009 All rights reserved Wireless Settings e Automatically send job to engineer when job is extended remotely Enable this option so that when an engineer extends a job to another engineer the job will be automatically sent to the new engineer e The completion time should be the actual device time Enable this option so that the completion time on the job is the actually time that the Close job button is tapped This is useful if your call out charge is from the time you left the office to the time you arrive back at the office The job details would be completed on site but the engineer would not tap the Close job button until the engineer arrived back in the office e Send the next scheduled job to the device when a job is closed Enable this option so that when an engineer completes a job the next scheduled job within the next 7 days for that engineer is au
57. P Reports 1 Click Check remote gateway status and the following is displayed 36 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Wireless Settings Service Accent The Remote Gateway service is running Additional information provided by the service Web gateway version Installed in CO Development TO Folder Ci Inetpublwwwiwarootl helpdesk scratch Service Accent Remote Customer File Service Accent Remote Engineer engineer File Service Accent Email mail File Service Accent Mobile pda file Service Accent Wireless nomad File 2 A summary screen will then be displayed to show the current status of the remote gateway software 3 Click OK to close the status box Setting engineer permissions Settings can be enabled disabled which allow the engineer to perform certain tasks These settings are set on an engineer by engineer basis To set engineer permissions 1 Click View from the Service Accent button bar under General click the Engineer amp locations icon View Routines Shortcuts New job Finder Reports General 2 2 3 Fe Customers Contracts Products amp Inventory Engineers amp parks locations Work control Ww wD Open jobs Closed jobs Escalations Visual Bere ot 1 e e a TET skied Ce eaten ee eee ie ee er ee ie ee aeS ae Yair ey lode et pe fed er Eee er ey een pe er ee a Dee en ee ed ee Peseta te ete beeen
58. RED ROUTINE PM MAMAGER CALL DELIVERY COURIER INSTALLATION COMPLE PM COMPLETED 23 Tap Cancel to return to the previous screen without adding a action code 24 Tap Continue to add this action code to the job Will not switch on or off Action details 25 If any Action text has been setup against this action code please refer to the Service Accent Installation amp Setup Guide it will automatically populate the Action details box 26 In the Action details box enter any additional comments that relate the action carried out on the job This is a mandatory entry 27 Additional as well as typing into the Action details box you can Paste Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 137 Using Service Accent Wireless 28 Open a Microsoft Excel Mobile spreadsheet or a Microsoft Word Mobile document i Word Mobile e Y q Parts not carried in carkit will need to order 29 Tap and hold on the text required 30 Tap Copy to copy the text to the clipboard temporary storage area or tap Cut remove the text but still copy to the clipboard 31 Tap and hold in the Action details box Cause code Action details 32 Tap Paste and the text copied or cut will appear in the Action details box 138 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i SA Wireless
59. TY Will not switch on or oft B Location GROUND FLOOR east al Multiple Site Options 7 The following information is shown on this screen 8 Tap the My jobs button to return to the My Jobs screen Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 51 Using Service Accent Wireless Multiple jobs one signature vci The top of the screen displays the Job Number Customer name contact phone number and the date and time the job is scheduled for If the device is running Windows Mobile 5 or greater and there is a valid telephone number you can call the customer from this screen by tapping the red Call button The Equipment details area shows the model description the physical location of the equipment the serial number the asset number and if a metered item and you have the optional Meter billing module the last reading The Fault details area shows the fault code and description and the fault text If there are several jobs on the device with the same postcode you can mark these jobs to have one signature This means that each job can be completed but the engineer will only need to collect one signature instead of a signature for each individual job If there are no jobs with the same postcode the Multiple button will not be available To allow multiple jobs to have one signature tap the Multiple button 1 The following is displayed i S
60. Tap Cancel to return to the previous screen without adding a action code 24 Tap Continue to add this action code to the job Will not switch on or off Action details 116 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 25 If any Action text has been setup against this action code please refer to the Service Accent Installation amp Setup Guide it will automatically populate the Action details box 26 In the Action details box enter any additional comments that relate the action carried out on the job This is a mandatory entry 27 Additional as well as typing into the Action details box you can Paste 28 Open a Microsoft Excel Mobile spreadsheet or a Microsoft Word Mobile document j Word Mobile Parts not carried in carkit will need to order 29 Tap and hold on the text required 30 Tap Copy to copy the text to the clipboard temporary storage area or tap Cut remove the text but still copy to the clipboard 31 Tap and hold in the Action details box j 5A Wireless Fault Will not _____ on or off Action a Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 117 Using Service Accent Wireless 32 Tap Paste and the text copied or cut will appear in the Action details box Cause code Action details Parts not carried in carkit will need to a order T
61. The next step is to send the completion details to the Service Accent database 63 Tap Close job to close the original and extended this call j SA Wireless Jobis 836 will be removed from Response Sent Your request has been queued to be sent You will receive confirmation or rejection of this closure when it has been processed 64 If the parameter to The completion time should be the actual device time is enabled see the Service Accent Wireless Setup Guide The finish time will be changed from the time entered in the times screen and replaced with the time the Close job button was tapped This is useful if you are charging for all the engineers time on site and it has for example taken a long to find somebody to sign off the job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 145 Using Service Accent Wireless 146 Service Accent Wireless User Guide vci 65 The request is queued for sending Tap OK to acknowledge the message and the My jobs screen will be displayed j 64 Wireless En ere ores Vantage Co TA Vantage Co 13 05 vantage Co 14 11 Options 66 You will notice that the job now has a status of cp Completed but pending This means that the job has been completed but is still awaiting confirmation from Service Accent that all the information has been completed correctly 67 The following screen will be displayed to indic
62. Wireless User Guide 187 Using Service Accent Wireless VCi e Allow Contact Amendment if this is set to on the engineer can amend and add customer contacts The default is off e Use Custom Screen please contact your support provider regarding this option The default is off e Use Alternative Stores if this is set to on the engineer can select alternative stores to use and return parts to The default is off e Extend Only If Part Request if this is set to on the job can only be extended if a parts request has been entered The default is off e Use PDA Time As Completion Time if this is set to on the completion time entered by the engineer will be replaced with the time the job is closed The default is off 188 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless VC Close Service Accent Wireless This option allows the Service Accent Wireless application to be closed If the X Ea is tapped on any screen in Service Accent Wireless the application closes down but is still running in memory in the background If any new jobs or emails are received by the PDA device Service Accent Wireless will automatically reopen at the same screen To close Service Accent Wireless 1 From the Service Accent Wireless welcome screen j SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About Wireless
63. acts A Internet Explorer A Messaging Phone Windows Media Service Accent Wireless Nomadic Client File Explorer cerdisp Fa Programs F Settings Help T g Calendar Contacts 2 Tap Service Accent Wireless The program Nomadic Client needs to be running in order for Service Accent Wireless to run When the Nomadic Client is installed it is set to autostart when the device is switched on If the Nomadic Client is not v running tap Start and then Nomadic Client If Service Accent Wireless is not shown in the start menu You will need to tap on Start Programs and within this screen there will be the Service Accent Wireless icon Please refer to your PDA device user manual for details on placing the Service Accent Wireless shortcut on the start menu 3 The Starting Service Accent Wireless startup screen will be displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 41 Using Service Accent Wireless 4 The Service Accent Wireless welcome screen will be displayed F SA Wireless ETY xX Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About ireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved The options available from this screen are as follows e Go to my jobs shows all the jobs assigned to this engineer see page 43 for further details e Go to my inbox allows the engineer to send and receive
64. age will be deleted Service Meeting peter rus O Once a message has been deleted it cannot be recovered Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 179 Using Service Accent Wireless vci Service Accent Wireless Options Service Accent Wireless has several other options which can be used to aid the engineer and help in diagnosing a problem To access the Service Accent Wireless options 180 Service Accent Wireless User Guide Select Go to my jobs option from the Service Accent Wireless welcome screen i SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About Wireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved The My jobs screen will be displayed vantage Co Vantage Co vantage Co 47 Sothers Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 3 Tap Options and the following is displayed i SA Wireless Vantage Co vantage Co Vantage Co 47 Sothers Synchronise Get my jobs What do the status codes mean 4 There are 4 options available and these are as follows e Synchronise This option retrieves all the fault cause and action codes engineer names engineer car van stock and service level descriptions from the Service Accent database When this option is selected the following screen is display
65. ails Faults Status Completion Taske Misc QuickClose C This is a recall job Select a reason From the list below C Customer is able to use the item Exclude this job from statistical reports as necessary Letters Properties of this job Logged by Administrator fuser via Service Accent Closed by Proof of Acceptance fa The customer s signature has been captured to indicate acceptance of the job and any charges that have been incurred Click the button below to view the Proof of Acceptance which you may print iF required View Proof of Acceptance Signed by m 81 Click the View proof of Acceptance button and the following will be displayed 128 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved JOB No 836 CONTRACT NO SO00006 SERIAL NO 1872035320524 ASSET NO 36 SITE ADDRESS 2 Meadway Court Meadway Technology Park Stevenage Hertfordshire 561 2EF JOB TYPE Field CATEGORY BREAKDOWN VACUUM CLEANER FAULT Part No G31183500 501982250 191259 1150100041 Vantage Computing Intemational Description POWER SWITCH FAULTY Comments Will mot switch on or off Service Accent Wireless ENGINEER SERVICE CO PROOF OF ACCEPTANCE ORDER NO VAN D02 INVOICE ADDRESS Vantage Computing Intemational 2 Meadway Court Mesdway Technology Park Stevenage Hertfordshire S61 2EF JOB STARTED ON 14 05 2009 10 05 JO
66. all to this call This is not a mandatory field 11 The Service level is automatically selected from the main contract However this service level can be changed subject to engineer permissions see page 37 for this job only from the drop down list A reason for changing the service level would be if the job was chargeable so changing the service level to Chargeable or similar may result in an invoice been produced for the work and parts Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 113 Using Service Accent Wireless 12 An example of a completed screen is shown below i SA Wireless Start date May On route time 09 00 aje Arrival time 10 03 Started time 10 05 Finished date 14 May 009 Finished time 11 22 J Travel time als T Oo T ES a La Mileage Service level COPIER EXC TONER o i cn 13 Tap Back to return to the completed job options screen without extending the call The dates and times will be lost 14 Tap Next to proceed to the next step of extending the call If any of the times are incorrect a message will be displayed and the times must be corrected before proceeding to the next stage 15 The following screen is displayed j SA Wireless Will not switch on or off Action details 16 The Fault code and fault description as originally entered when the job was logged will be displayed These cannot be changed
67. ap the Complete button and the following is displayed j SA Wireless Meter readings Extend this job Close this job Back to options 3 There are six options available on this screen and they are follows e Parts to specify which parts have been used on the job to request parts for the job or to request an estimate for parts See page 77 for full details e Tasks to update any tasks that are associated with the fault If no tasks are associated with the fault this option will not be available See page 105 for full details e Meter readings to enter meter readings This option is only used for metered items If the job is not for a metered item this button will not be available This button will not be displayed if the optional Service Accent Meter billing module has not been licensed See page 109 for full details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 75 Using Service Accent Wireless VCi e Extend this job to extend the job See page 109 for full details e Close this job to enter job times action codes customer signature and eventually close the call See page 130 for full details e Back to options to return to the job options screen 76 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Use request or estimate parts This option allows you to indicate what parts have bee
68. as been added to the job This button is not available until a part has been added See To delete a part on page 100 for further details Edit allows the engineer to edit the part and add notes or change quantities This button is not available until a part has been added See To edit a part on page 102 for further details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless VC Parts screen options Each part that is added to the parts screen will have a specific code against to indicate the status of the part This status code is displayed in the left hand column of the parts screen a SA Wireless a Y We X The part status code 1 Job number 836 Part Qty pm cy oescrnton What do the codes mean Synchronise WD A Part available to use U Part Used Q Part to request E Part to estimate WR Part used and marked to replenish Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 79 Using Service Accent Wireless 3 The status codes are as follows A The part has been requested and is now available to use U The part has been used Q The part has been requested E The part has been estimated UR The part has been used and a has been marked to be replenished 4 Tap OK to clear the message To enter a part number directly into the part no box 80 Service Accent Wirele
69. ate that the job has been extended i Processing message 4r E n En iene Sta vane CO TA t il Notification ok Job 836 has been closed Options 68 Tap OK to acknowledge the message 69 If there are any errors the job will be marked as cr completed but rejected by Service Accent These errors will have to be rectified and then the job re submitted for sending 70 The job and any associated service history will be removed from the Service Accent Wireless application Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 71 After the job has been extended the original job in Service Accent is closed and a new extension is created Each extension will have an associated signature and Proof of Acceptance POA To view the POA open the job record in Service Accent and click the Misc tab Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose This is a recall job Select a reason From the list below Customer is able to use the item Exclude this job From statistical reports as necessary Letters a Properties of this job Logged by Administrator user via Service 4ccent Closed by SERVICE CO engineer via Remote Gateway Proof of Acceptance Ci The customer s signature has been captured to indicate acceptance of the job and any charges that hawe been incurred Click the button
70. attend Options 3 If the engineer does not need to reply to the message tap Close to close the message and return to My inbox screen 4 To reply to the message tap Reply and the following is displayed j SA Wireless To peter rushworthiiva A Subject RE Service Meeting Message Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 173 Using Service Accent Wireless vci As you are replying to an email message it is not recommended that you change the recipient or the subject If an email message is to be sent another recipient use New msg 6 Tap the Message box and then tap the keyboard icon j SA Wireless To peter rushworthiya H Subject RE Service Meeting Message 7 Type your reply Ta peter rushworthiya ma Subject RE Service Meeting Message I will be able to attend 123 1 2 3 4 5 6 7 8 9 0 Tabla wle r t y juli cAPja s alftjajn ijk i Shift z x c Y b njm To peter rushworthdya A Subject RE Service Meeting Message I will be able to attend Se sem 9 Tap Close to return to the Inbox screen without sending the reply 174 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 10 Tap Send to send the reply back to the sender The message will close and the inbox will be displayed The message colour now changes to black
71. b 6 If the engineer scans just against one job the following will be displayed j SA Wireless bno Name d Confirm scan type You have selected scanning against one job only job no 917 Is this correct Options 7 Tap Yes to confirm you are only scanning against one job or tap No to return to the jobs list screen to select another job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 163 Using Service Accent Wireless 8 The following is displayed F SA Wireless Scanning against job EC 9 The cursor is automatically in the Serial no box ready for the first scan 10 Scan the barcode label and the barcode will automatically be inserted into the Serial no box and validated The barcode is checked to see if it exists as part of the task description in the selected job or all of the jobs on the device 11 If the barcode does not exist on any jobs on the device the following will be displayed i SA Wireless Scanning against job Serial No 4444 Wia serial number This serial number does not exist on any jobs on the device 12 Tap OK to acknowledge the message 164 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 13 If the barcode does exist on a job the following will be displayed i SA Wireless Scanning against job peen e Y 20 STAPLESORT 7
72. by remote user viewed by remote user Sent to remote user Received by remote user viewed by remote user Sent to remote user Received by remote user Sent to remote user Received by remote user Sent to remote user Received by remote user viewed by remote user Completed Job extended Waiting to be sent Sent to remote user Received by remote user Sent to remote user Received by remote user viewed by remote user Job unassigned and removed from engineers device Copyright Vantage Computing Ltd 2009 All rights reserved 18 07 2007 09 59 18 07 2007 10 01 20 07 2007 13 35 20 07 2007 13 56 20 07 2007 14 04 23 07 2007 15 49 23 07 2007 15 56 23 07 2007 16 24 23 07 2007 16 27 24 07 2007 11 52 24 07 2007 11 54 24 07 2007 12 10 24 07 2007 12 15 24 07 2007 12 15 24 07 2007 12 32 24 07 2007 12 32 24 07 2007 12 36 06 05 2009 14 46 06 05 2009 14 47 06 05 2009 15 17 06 05 2009 15 59 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Remote 0 Admin 0 Remote 0 Remote 0 Remote 0 Remote 42m Remote 0 Remote Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley Jane Smedley SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO Service Accent Wireless User Guid
73. cally sending the calls see page 32 or by the work controller manually sending a block of calls from Service Accent see page 18 To send a call to an engineers device from the job dialogue 1 Open an existing call or log a new call as normal and select the Status tab The following is shown Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status Unassigned Allocated ETA On site Status Job status Not used Extended 0 times last on Parks status Okay Loan status d Last status Unassigned On ofos 2009 09 08 PM performed on this job On hold Job is on hold from For 0 EER Letters i You will notice that the Remote engineer group at the bottom of the screen is currently not available This is because the job has not yet been fully issued to an engineer 2 Click Edit and fully issue the job as normal to an engineer After the job has been issued the Remote engineer group becomes available providing the engineer is wireless enabled 12 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Job 636 Vantage Computing International dob Details Faults Status Completion Tasks Misc QuickClose Engineer bandon status Assigned to engineer Allocated 10709 2009 09 10 Save Peter Rushworth ETA Delete On si
74. ccent Wireless User Guide 153 Using Service Accent Wireless 154 Service Accent Wireless User Guide J 4 Tap Options F SA Wireless Job number 401 Finch Stairlifts UK Led Contact Mr Anthony Green Phone 1965 2563265 Postcode 6512 SKE Scheduled 14 05 2009 12 30 Crder Na Equipment details STANNA LIFT MEWY Location Main stair case Serial Wo 1142 9635 Faulk details FO NETWORK PROBLEMS cannot see other pecs pe E ote i 5A Wireless Job number 401 Back to job The only options available are History refer to Viewing job history on page 72 for details and Complete Tap Complete F SA Wireless e ee ae Back to options From the complete job options screen the only option available is Close this job tap Close this job 6 The following screen is displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless F SA Wireless or YT f X Start date On route time Arrival time 10 03 Started time 10 05 R Finished date 4 a 2009 l1i22 E COPIER EXC TONER O ooo T A Z T EJ l Next g The current date and time are automatically added for the Finished date and Finished time 7 In the Start date box either accept the default date shown or enter the date the job was started Tap on the downward facing arrow and select the date required from the calendar displayed j SA Wireless
75. cent User Guide this document describes how to use Service Accent Service Accent Online Meter Billing Setup amp User Guide this document describes how to configure and use Service Accent Online Meter Billing Service Accent Sage Live Link this document describes how to configure and use Service Accent Sage Live Link Service Accent Dynamic Mapping this document describes how to configure and use Service Accent Dynamic Mapping Service Accent Remote Monitoring amp Billing this document describes how to configure and use Service Accent Remote Monitoring amp Billing Service Accent Remote Console Installation amp Setup Guide this document describes how to install and setp the Service Accent Remote Console module Service Accent Wireless Setup Guide this document describes how to install and setup Service Accent Wireless Service Accent Wireless User Guide this document describes how to use Service Accent Wireless Service Accent Mobile User Guide this document describes how to use Service Accent Mobile Service Accent Remote Customer User Guide this document describes how to use Service Accent Remote Customer Service Accent Remote Engineer User Guide this document describes how to use Service Accent Remote Engineer Service Accent Remote Email Setup amp User Guide this document describes how to configure and use Service Accent Remote Email Service Accent Messaging Setup amp User Guide thi
76. ck Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 87 Using Service Accent Wireless To take parts from the customers stock 88 Service Accent Wireless User Guide To use parts from customers stock the following instructions apply 1 From the main Parts screen F 5a Wireless Job number 836 U 65118500 Nozzle UW 501982290 1 Fod Lens 1 98 Job number 836 Vantage Computing International The customer s current stock is Fan Belt serialised part fewest E 3 This screen shows the customers current stock holdings 4 Tap the part required f SA Wireless Job number 836 Vantage Computing International The customer s current stock is BELT12 Fan Belk serialised part Cancel Continue Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 5 and then tap Continue F SA Wireless or id f X Job number 836 Part BELT12 Qty _ Request _ Estimate Replenish rata ety pern OU 65116500 1 Nozzle U 501982290 1 Rod Lens 1 98 Options 6 The Parts screen is re displayed and the part selected from the Customers stock is automatically inserted into the part no box and the store is changed to Customer 7 Then proceed as normal to add a part see page 80 j SA Wireless Job number 836 Part Qty Request a ena oust new reme foy benn E U BELT1z2 1 Fan B
77. ct the date range date call logged and select the job May z009 Alli My Jobs Obtain 8 Tap Ok to acknowledge the message and the main Welcome screen will be displayed 9 When the jobs selected arrive on the device a message will be displayed to show this F Processing message 47 Y aft Service Accent Wireless Notification The open jobs requested have arrived Close Wireless About Wireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved 44 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 10 Tap Ok to acknowledge this message and then tap the Go to my jobs button j SA Wireless Supervisor Screen Select the engineer for None for all unallocated calls select the date range date call logged and select the job type Click Obtain to retreive all open calls for the options selected Engineer None From 12 April 2009 To 12 May 2009 Job type 11 The Show button is enabled tap this button to view the results and the following is displayed Unassigned Unassigned Unassigned ASS 12 Highlight a job to view F Sa Wireless e Y WE xX Supervisor Screen ab No Enaneer status E 30 Unassigned Unassigned Unassigned ASS Company Vantage Computing International 2 Meadway Court Meadway Technology Park Stevenage 561 ZEF Logged 08 04 2009 at 14 26 rem pew searen ota
78. ctly into the part no box 80 To copy amp paste a part number into the part no box 83 To take parts from the engineers car van stock 85 To take parts from the customers stock 00 88 TO Create a New paft oiiro o 91 TO Tequest parts TOF aj OD nmaa 93 To use an available part cccccccceeeeeseeesseeeens 96 EG CSUMAS A Pane sithe Aa 98 Todelete a Pare srie ia ai 100 ESCENA aaea aA 102 Meter ots 601 1 0 Sunsi 104 Update CaS Karsh startet cata n O a N 105 Extend ihik OD seen a as 109 Cosc Tho enn E es 130 LOS ACW OD iaa E E 149 Adding a Resource to a job oo ceccccccceeeeeeeenenees 153 DC AMIN E ea A a 160 GO TO TY INDO S neiet aa eines 171 Service Accent Wireless Options ccceeeeeee 180 About Service Accent Wireless ccceeecceeeeeees 186 Close Service Accent Wireless c cccceeeeeeeee 189 Invoicing Completed Jobs oo ccceceeeeeeeeeees 190 3 Appendix A Flow Chart eatae ei 193 Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 1 Introduction Welcome to the Service Accent Wireless user guide This chapter contains the following topics Service Accent Wireless Overview The Service Accent Document Set About this Guide Documentation Conventions Contacting Your Support Provider Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 1 Introduction Service Accent 2 e Service Acce
79. d 2009 All rights reserved Service Accent Wireless Log a new job The Service Accent Wireless application allows the engineer to log a new service call subject to permissions see Setting engineer permissions on page 37 for further details This can be very useful if for example the engineer is at a customer site on a job and the customer asks them to look at a problem with another machine The engineer can then record these details and consequently book the time parts etc against a valid job To log a new job 1 Select Go to my jobs option from the Service Accent Wireless welcome screen i SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About Wireless Copyright 5 2003 2009 Vantage Computing Ltd All rights reserved 1 The My jobs screen is displayed j SA Wireless Vantage Co 12 07 Vantage Co 14 11 Options 2 Tap New to log a new service call The following screen is displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 149 Using Service Accent Wireless j SA Wireless Serialo DO AssstNoi D Fault code oO Select fault cs Once logged this job will be assigned and despatched to you Cancel 3 Enter the machine serial number in the Serial No box 4 orenter the machine asset number in the Asset no box v A new job can be logged against the serial number only the asset number only or b
80. d display this on the PDA device To view job history 1 From the Options screen j SA Wireless Job number 836 Status Edit item History Complete Back to job 2 Tap History and the following screen is displayed 54 Wireless ETY xX Specify your history search criteria 12 February 2009 Field _ Workshop _ Booking Pm _ Helpdesk This equipment only This customer all equipment 3 From the History from drop down list select the date to receive history from The default is 3 months prior to the current device date 4 Inthe For job types area tick the types jobs you want to retrieve You enable all job types if required 5 In the For area select whether you want to receive history for This equipment only this will only get completed jobs for the equipment shown on this job or for This customer all equipment this will get all completed jobs for this customer for all the customers equipment 6 To retrieve job history for the customer tap Get It The following screen will be displayed 72 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i SA Wireless Specify your history search criteria History jog October 2008 Request has been sent Ou will be notified when any service history arrives iment only Get It 7 Tap Ok to acknowledge the message and the Options screen is redisplayed
81. de 99 Using Service Accent Wireless 10 In Service Accent the Parts for job screen appears similar to this Parts for job 836 Description Status 65118500 Nozzle Parts used 501982290 Rod Lens 1 98 x 22 90 Parts used BELT12 Fan Belk Parts used 191259 set screw Parks used 1150100041 Brush Discharge Exit Parts estimated 11 The next step is to produce an estimate to send to the customer Please refer to the Service Accent User Guide on using the Stock Replenishment routine to produce an estimate To delete a part To delete a part 1 From the main Parts screen F E Wireless e Y q Job number 836 7 pe OOOO U JE e ir 1150100041 Brush Discharg 191259 set screw LI BELT12 Fan Belt Options 2 To delete a part tap once on the part number to be deleted and the Delete button will become activated 100 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i 5A Wireless Job number 836 Part Oty Request _ Replenish a ena oust new Peme oy pesn TA E U 191259 1 Set Screw U BELT12 1 Fan Belt Soo via es ee Options 1150100041 1 Brush Discharg E 3 Tap Delete and the following is displayed j 5A Wireless Job number 836 Part deletion Part No BELT12 Descrip Fan Belt Quantity 1 Source Customer Deleted part to be returned to Customer stock 4 Ifthe Dele
82. e 23 Using Service Accent Wireless VCi Reassigning job to another engineer If a job has been fully assigned and sent to an engineer and needs to be reassigned to another engineer either because the job was sent to the wrong engineer or the engineer cannot do the job for example the following procedure should be undertaken The job can be reassigned by either moving the job in the Scheduler see page 28 or by manually de allocating and reassigning in the actual job record see page 24 To reassign a job to another engineer manually 1 Open the applicable job record Job 345 Vantage Computing Ltd Job Details Faults Status Completion Tasks Mise QuickClose Engineer Status Assigned to engineer allocated 24 07 2007 12 30 _ SERVICE CO ETA On site 01703 2007 08 45 _ Status i hon a i Ti 2S q i 1 l Letters l l l l l Loan status Last status Sent to remote user Oni joefos z008 15 54 C PM performed on this job i On hold Job is on hold from g For E Remote engineer Status Sent p Save this job and send it now 2 Click Edit and then click Issue and then Click Manually Engineer progress SERYICE CO What do you want to do sign an engineer issue an engineer De allocate the current engineer O Engineer is on route O Engineer
83. e job because there was a communications error This could be due to a problem on the network or a problem with the Internet e Viewed The engineer has viewed the job on the mobile device e Queued by the gateway The remote console software has queued the job to be sent to the device e Received by remote user The engineers mobile device has received the job but no action has yet been taken by the engineer e Completed The engineer has completed the job and sent the completion details back to Service Accent e Removed from device The engineer has manually removed the job from their mobile device 7 Click the Audit button to see the audit trail showing the statuses as the job is sent to the engineers device View extensions amp audit 836 Vantage Computing International Field Extensions Audit Tasks Description Date Duration User Engineer location Job Logged 06 05 2009 15 24 0 Admin Peter Rushworth Job logged 06 05 2009 15 24 im Admin Peter Rushworth Provisionally assigned 06 05 2009 15 25 0 Admin Peter Rushworth Unassigned 06 05 2009 15 25 4m Admin Waiting to be sent 06 05 2009 15 29 0 Admin SERVICE CO Sent to remote user 06 05 2009 15 29 0 Remote SERVICE CO Received by remote user 06 05 2009 15 30 0 Remote SERVICE CO Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 15 Using Service Accent Wireless To send a call to an engineers device via the
84. e meter readings before they can close the job Tap OK or Cancel and the meter readings screen will be displayed so that the engineer can enter the readings see Meter readings on page 104 for further details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 131 Using Service Accent Wireless To close this job 1 From the Complete Options screen r SA Wireless Extend this job Close this job Back to options 2 Tap Close this job and the following screen is displayed Start date On route time Arrival time Started time Finished date May Finished time 11 22 al Travel time uz oo f Mileage Service level COPIER EXC TONER o If on route arrival and started times have already been entered see v Viewing job history on page 72 for further details the times will be shown on this screen l The current date and time are automatically added for the Finished date and Finished time 132 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 3 In the Start date box either accept the default date shown or enter the date the job was started Tap on the downward facing arrow and select the date required from the calendar displayed j SA Wireless 14 May 2009 May 009 11 12 13 fis 19 19 20 21 22 Ed COPIER EXC TONER o Use the 4 arrow
85. e of jobs 636 by typing your name and signing in the box below Name jir Peter Rushworth PU A job cannot be closed unless a customer signature has been taken 47 Tap View to see the details of the job This is very useful if the customer wishes to see what they are signing for and also if this signature is for multiple jobs see Multiple jobs one signature on page 52 all the jobs been signed for will be displayed The following will be displayed i SA Wireless Select the job to view mieie ELECTRO GROUND FLOOR Wi 48 Highlight the job to view by tapping on the job once 142 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i SA Wireless Select the job to view a36 ELECTRO GROUND FLOOR W 49 then tap View and the following is displayed Equipment ELELTROCLESN 1400 CYLINDER VACUUM CLEANER Fault Yill not switch on or off Action Parts not carried in carkit will 1 x Brush Discharge Exit 1 x set screwy 1 x Nozzle 1x Rod Lens 1 98 x 22 90 50 Details of the equipment the fault and action taken the start and finish time and any parts used are shown 51 Tap Back to return to the View screen j sa Wireless Select the job to view mieja ELECTRO GROUND FLOOR W Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 143 Using Service Accent Wireless
86. ed i SA Wireless Jen fere eres Vantage Co Request sent Options All the fault cause and action codes engineers engineers car van stock and service levels will be deleted from the device and the Service Accent database will resend these details It is advised that the PDA device is connected to a PC using ActiveSync as this process could take a long time to download Tap OK to acknowledge the message Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 181 Using Service Accent Wireless 182 Service Accent Wireless User Guide The following will be displayed after the settings are updated Processing message g Y E Options Tap OK to acknowledge the message Once the local settings have been updated the engineer will need to close Service Accent Wireless from the main Welcome screen tap Close Wireless and then restart Service Accent Wireless Get my jobs this option retrieves all jobs fully assigned to the engineer When this option is selected the following screen is displayed This will delete all your jobs and historical information from your device Please confirm that you want to continue eru an ew foo Options All jobs and related data will be deleted from the device and the Service Accent database will resend all jobs currently fully assigned to the engineer This option should only be used under the guidance
87. ed for a signature Once all jobs marked for one signature are completed they will be sent back to Service Accent e cr the job is closed but rejected This means that the engineer has completed the job details and sent the job back to Service Accent but for some reason invalid parts or times for example the job has been rejected View an existing job The My jobs screen shows basic information on the call such as status job number customer name and the scheduled date To see more basic information highlight the job and further information is shown in the view area To see full details on the job the job has to be opened To view an existing job 1 Highlight the required job by tapping once Basic job information is shown in the view area Tap Details to see full job details F Sa Wireless a TY de X My jobs ene ee e oto vantage Co Pld Highlight the job to view eae Ce 12 07 Basic job details are shown in the view area Job Number 636 Scheduled OF 05 2009 14 53 Customer Vantage Computing Interna Tap Details to view Equipment ELECTROCLEAN 1400 C LINDE the full job details Fault will not switch on or off Menu A Details Options 2 If the job to be viewed has a status of CP closed pending it cannot be viewed or edited as Service Accent Wireless has or is in the process of transmitting the closed job information back to the main Service Accent database 3 When a job is viewed by an engi
88. ed so that the engineer can delete or use the parts see To use an available part on page 96 for further details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 109 Using Service Accent Wireless If there are uncompleted tasks on the job the following message will be displayed j SA Wireless Can t close this job There are uncompleted tasks these have to be completed before the job can be closed Back to options The engineer will have to mark these tasks as complete before they can extend the job Tap OK or Cancel and the task screen will be displayed so that the engineer can mark the uncompleted tasks as complete see Update tasks on page 105 for further details If the job is for a metered item and meter readings have not been entered the following message will be displayed a 5A Wireless Can t close this job You have not taken any meter readings Please take the meter readings for this machine and then you can close the job Back to options The engineer will have to enter the meter readings before they can extend the job Tap OK or Cancel and the meter readings screen will be displayed so that the engineer can enter the readings see Meter readings on page 104 for further details 110 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless If the parameter to Only allow a j
89. ed the problem put the job on hold or take the job off hold See Update the job status on page 58 for further details e Edit item allows the engineer to change certain details of the machine such as serial number asset number and machine location See Edit the item details on page 69 for further details e History allows the engineer to be to view previous jobs that have been completed for that customer equipment See Viewing job history on page 72 for further details e Complete allows the engineer to add parts complete tasks extend or complete the call See Completing a job on page 75 for further details To return to the job details screen tap the Back to job button Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 57 Using Service Accent Wireless vci Update the job status The engineer can update the status of the job to indicate whether they are on route to customer on site started work fixed the problem put the job on hold or take the job off hold To change the job status 1 From the Options screen j 5A Wireless Job number 836 Status Edit item History Complete Back to job 2 Tap the Status button and the following is displayed Last status update 3 The following statuses can be set e To set On route to customer see page 59 e To set On site status see page 60 e To set the Started work status see page 62 e To set t
90. edge the message and the My jobs screen will be displayed j SA Wireless Yee no Name Sched 660 Vantage Co 12 07 Vantage Co 13 05 Vantage Co 14 11 Options 75 You will notice that the job now has a status of cp Completed but pending This means that the job has been completed but is still awaiting confirmation from Service Accent that all the information has been completed correctly Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 127 Using Service Accent Wireless 76 The following screen will be displayed to indicate that the job has been extended i Processing message ir T m em ere sched 660 Vantage Co 12 07 14 11 Notification ok i Job 836 has been Options 77 Tap OK to acknowledge the message 78 If there are any errors the job will be marked as cr completed but rejected by Service Accent These errors will have to be rectified and then the job re submitted for sending 79 The job and any associated service history will be removed from the Service Accent Wireless application 80 After the job has been extended the original job in Service Accent is closed and a new extension is created Each extension will have an associated signature and Proof of Acceptance POA To view the POA open the job record in Service Accent and click the Misc tab Job 636 Vantage Computing International 1 Job Det
91. edley Manchester Peter Rushworth Find SERVICE CO Reports Simulator Clear Sub Contractor Engineer Team A sap Engineer Team B DELIVERY YAM Refresh 18 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved 3 Select the engineer View Engineers and locations Mame Locations DAVID MORRIS IYSEDENM CHRISTIE Jane Smedley Manchester Feter Rushworth SERVICE CoO Simulator Sub Contractor Engineer Team 4 Engineer Team 6 DELIVERY YAM Service Accent SEE Service Area 4 Either click Open or double click the engineer highlighted The following is displayed Engineer Peter Rushworth More 1 More 2 Vehicle Holdings Remote Engineer Mo Name Address 1 Address 2 Address 3 Towni City County Post code Country Area Di a l Training Peter Rushworth Options Wireless Tracking Service Accent Remote Solutions a ee Engineer has supervisor permissions Engineer can log new jobs Engineer can create new parts Engineer can reassign engineers when extending jobs Engineer can change service levels of jobs Engineer can change inventory item on job arant Service Accent Remote Engineer access Web password jie Confirm password jie P Service Accent Remote Engineer Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 19 Using S
92. elect the engineer or None for all unallocated calls select the date range date call logged and select the job type Click Obtain to retreive all open calls for the options selected Engineer Mone From 12 April 2009 To 12 May 2009 y Jobs a 1 Tap the Menu button to return to the Welcome screen 2 Tap the My Jobs button to display your jobs please refer to Go to my jobs on page 48 3 From the Engineer drop down list select the engineer to view allocated jobs If None is selected only unallocated calls will be shown and if All is selected all jobs unallocated and allocated will be shown 4 From the From and To drop down lists select the date range for the calls this is the date the call was logged 5 From the Job type drop down list select the job type required or All for all job types 6 An example of a completed screen is shown below Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 43 Using Service Accent Wireless i SA Wireless Supervisor Screen Select the engineer for None for all unallocated calls select the date range date call logged and select the job type Click Obtain to retreive all open calls for the options selected Engineer Calls From 12 March 2009 To 12 May 2009 Job type 7 Tap the Obtain button j SA Wireless Supervisor Screen Select the engineer for None for all unallocated calls sele
93. elt 65118500 1 Nozzle 501982290 1 Rod Lens 1 96 Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 89 Using Service Accent Wireless vci 8 Once the part has been validated the customers stock on the device is downdated and also the good stock in Service Accent is downdated F SA Wireless a Y We x Job number 836 Vantage Computing International on The customer s current stock is 7 te SSS EEE lhe sea i Customer stock is reduced on the device and in Service Accent Cancel Setup stores Customer stores f Hed er Source Vantage Computing Inter va Var cage Computing Inter Main stock w i Customer stores fi ff Edit this store Core stock Store holdings Replenish f Ezy Dhl Description eee Faulty Qty In transit BELTI 2 Fan Belt J 0 3 serialised part 0 90 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless To create a new part The engineer can only create a new part if they have permission to do so see Setting engineer permissions on page 37 for further information The creating of a new part is useful if for example the engineer needs to fit a part that isn t normal carried as a stock item and they have to purchase this from a local trade store The engineer can create this new part and it is added to the Service Accen
94. ent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 2 An A is shown in the status column see page 79 to indicate that this part is available for use by the engineer 3 To use the part tap once on the part number to be used and the Use button will become activated Sa Wireless Ab Y f X Store TE a eae 65118500 1 Nozzle 501982290 1 Rod Lens 1 98 4 Tap Use and the status for this part will change to U This indicates that the part has been used on the job i Job number 836 Pat de o A 191259 set screwy BELT1iz2 Fan Belk 65118500 Nozzle 501982290 Rod Lens 1 98 5 Parts for job 836 Fart Mo Description Qty Status 65118500 Nozzle 1 Parks used 501982290 Rod Lens 1 98 x 22 90 1 Parks used BELT12 Fan Belt 1 Parks used 191259 set Screw 1 Parks used 6 After all the parts have been used tap Back to return to the complete job options screen Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 97 Using Service Accent Wireless To estimate a part To estimate a part for a job the following instructions apply 1 From the main Parts screen i SA Wireless Job number 836 pe es Store t_1_l_ 191259 set screw BELT1z2 Fan Belk 5118500 Nozzle 501982290 Rod Lens 1 98 Options 2 In the Part box enter the full part number of the part requested or alternative
95. ervice Accent Wireless 6 Click the Wireless tab Engineer Peter Rushworth Mame Vantage Co Vantage Co Vantage Co T Soothers 47 Soothers 23 06 2006 04 10 2006 06 12 2006 2002 2007 14 02 2007 Status Sent to remote user Job Completed E Sent to remote uset Completed Completed ang From the list of jobs shown all of the jobs will be fully assigned to the engineer and the list will contain all statuses select the jobs to send by holding down the Control key and clicking once on the job Engineer Peter Rushworth Engineer More 1 More 2 Vehicle Holdings Remote Training Options Wireless Tracking Mame vantage Co Line Electric Morgan Mo Vantage Cao Vantage Co gz Send jobs to engineer 8 Continue highlighting the jobs to send and then click the Send jobs to 20 Service Accent Wireless User Guide engineer button Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 9 The Status on the selected jobs will now be shown as Waiting to be sent Engineer Peter Rushworth Akla Engineer More 1 More 2 Vehicle Holdings Remote Training Options Wireless Tracking Status Vantage Co 23 06 2006 Waiting to be sent Vantage Co OF10 2006 Job Completed Wantage Co 6 12 2006 Sent to remote user 4 T Soothers 20 02 2007 Completed A T Sot
96. escription of Unknown This then allows the engineer to close the job This unknown part will then have to be manually changed within the Service Accent database to the correct part number Please contact your support provider if this facility is required Once a part number as been validated the part is automatically added to the Parts for job screen in Service Accent and marked as used Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 17 In Service Accent the Parts for job screen appears similar to this Parts for job 836 Description Qty Status 65118500 1 Parts used 18 After all the parts have been entered tap Back to return to the complete job options screen To copy amp paste a part number into the part no box 1 Open a Microsoft Excel Mobile spreadsheet or a Microsoft Word Mobile document Description Black Bolt Small screw 4 Widget A Ready sheet v Yiew Menu Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 83 Using Service Accent Wireless 2 Tap and hold on the part number required i Excel Mobile Ang Y i n pa Insert Cells Delete Cells Format Cells Insert Chart Ready Sheet w Sum 0 View 3 Tap Copy to copy the part number from the spreadsheet to the clipboard temporary storage area or tap Cut remove the part number from the spreadsheet but still copy t
97. eserved Service Accent 3 Click the Users tab and the following will be displayed Set up groups and users Groups Who s lagged in Users E Admin H Peter Workcon Add User Delete User Properties Rights Profile 4 Select the User and then click the Properties button Properties of Peter Details E Mail More Peter Logon ID eter Full Name Peter s S Password e Confirm password e Member of Default permissions Di e Peter Phone No Fax Mo E Mail Address Department Comments User is engineer 6 In the E Mail Address field enter the users email address This is the email address that will be used when the engineer replies 7 Click OK to save the details v Service Accent will have to be stopped and restarted for the change to be effective Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 7 Using Service Accent Wireless vci To send an email message to an engineers device 1 Click View from the Service Accent button bar under General click the Engineers amp locations icon D a n Views Routines Shortcuts ee New job Finder Reports Todo General a 3 2 la Customers Contracts Products amp Inventory Engineers amp parks locations Work control 5 gt B Open jobs Closed jobs Escalations Visual scheduler Peet ir air ee AE ets ypc lel ber V
98. eter Rushworth Peter Rushworth Jane Smedley DAVID MORRIS Sub Contractor Engineer Team B Jane Smedley SERVICE Co Call Date 01403 2007 01403 2007 21 03 2007 21 03 2007 25 03 2007 05104 2007 117042007 117042007 23104 2007 16 05 2007 23105 2007 23105 2007 21 06 2007 03107 2007 10 07 2007 Status Viewed by t Completed Completed Viewed by r Received b Received b Completed Completed Viewed by r Received b Viewed by Fr Sent Viewed by r Sent Viewed by Hani Wireless Settings Open 3 This screen will show the status of all the remote jobs 4 There are several different Status messages and these are as follows e Not Sent The job has not yet been sent e Waiting to be sent The job is queued by the Service Accent Wireless server to be sent to the mobile device e Sent The job has been sent by the Service Accent Wireless Server to the engineers mobile device but has not yet been received by the device e Communications error The Service Accent Wireless server was unable to send the job because there was a communications error This could be due to a problem on the network or a problem e Viewed The engineer has viewed the job on the mobile device e Queued by the gateway The remote console software has queued the job to be sent to the device e Received by remote user The engineers mobile device has received the job but no action has yet been taken by
99. g yg j X Service Accent Wireless B Go to my jobs Go to my inbox Close Wireless About Wireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved 8 and then tapping the Settings tab Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 39 Using Service Accent Wireless Service Accent Wireless Copyright 5 2003 2009 Vantage Computing Ltd All rights reserved Please visit serviceaccent com wireless For more information about this product Close Application version 7 3 0 0 Mobile ID Trials 9 and the following is displayed Service Accent Wireless Copyright 5 2003 2009 Vantage Computing Ltd All rights reserved Please visit serviceaccent com wireless For more information about this product Close Meter Billing on Stock Control on Log Job on 4pplication Settings 10 Tap the Close button to return to the main Welcome screen 40 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Service Accent Wireless Make sure that the device is connected to your mobile phone service provider s network When the device is switched on a screen similar to the following will be displayed Start er YE 12 May 2009 Owner ERSION A3 Calendar Contacts 1 Tap Start or the pa icon and the following is displayed Start DYTE a Calendar EB Cont
100. he Fix achieved status see page 64 e To Put the job on hold see page 66 e To Take the job off hold see page 68 After a status has been set the Last status update is updated to show the last status carried out 58 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless To set the on route to customer status 1 Tap On route and the following is displayed F Sa Wireless E Y f xX What is your expected ETA I will arrive in 15 mins 30 mins 45 mins hours 3 hours 5 hours Cancel Continue 2 In the What is your expected ETA box enter the time you expect to arrive at the customers premises in the format hh mm or tap one of the 9 buttons to indicate that you will arrive in that amount of minutes hours The button tapped will add that time to the system time For example the current system time is 11 12 tap 45 mins to indicate that you will arrive on site in 45 minutes 11 57 The ETA time is shown in the What Is your expected ETA box The engineer can return to this screen at any time before arriving on site to update their ETA time i SA Wireless What is your expected ETA 15 mins 30 mins 45 mins hours 3 hours 5 hours Cancel Continue 3 Tap Cancel to return to the job details screen without updating the ETA time 4 Tap Continue to update the job with the ETA time Service Accent Wireless will then transmit th
101. he text box tap the keyboard icon and enter the notes The next job notes can be used for reminders for the next engineer that visits this customer 67 The next job notes are not mandatory and can be left blank 68 Tap Back to return to the signature screen The next job notes will not be saved 69 Tap Next and the following is displayed j SA Wireless Job s 836 will be removed from your device when the job is extended or closed 70 Tap Back to return to the Next job notes screen 71 The next step is to send the completion details to the Service Accent database 126 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 72 Tap Close job to close the original and extended this call i SA Wireless Jobis 836 will be removed from i Response Sent Your request has been queued to be sent You will receive confirmation or rejection of this closure when it has been processed 73 If the parameter to The completion time should be the actual device time is enabled see the Service Accent Wireless Setup Guide The finish time will be changed from the time entered in the times screen and replaced with the time the Close job button was tapped This is useful if you are charging for all the engineers time on site and it has for example taken a long to find somebody to sign off the job 74 The request is queued for sending Tap OK to acknowl
102. her enabled or disabled e Engineer has supervisor permissions if this is enabled another screen will appear in Service Accent Wireless which will allow the engineer to view all outstanding and assigned jobs for all engineers issue jobs to engineers and monitor engineer progress The default is disabled e Engineer can log new calls if this is enabled the engineer can create new service calls The default is disabled e Engineer can create new parts if this is enabled the engineer can create a new part via the parts screen This option is useful if your engineer needs to purchase parts to complete the call and this part is not in your Service Accent database The default is disabled e Engineer can reassign engineers when extending jobs if this is enabled the engineer can select another engineer to be provisionally assigned against the extended job The default is disabled e Engineer can change service levels of jobs if this is enabled the engineer can change the service level for the call The default is disabled e Engineer can change inventory item on job if this is enabled the engineer can change the inventory item on a job This will update the job in Service Accent and on the device Service Accent Build 205 is required for this and version 7 4 of Service Accent Wireless 7 The engineer can view their settings by tapping About Wireless from the main Service Accent Wireless welcome screen F SA Wireless H
103. hers 14 02 2007 Completed fee 10 The engineer will receive the jobs on their device as single jobs and will receive a notification for each job received F Processing message 4 Y n Job number 305 Vantage Computing Ltd Contact Mr Peter Rushworth Phone 24251 4524524 HD aoe Faulk details FO2 LINES OM COPIES Mew fault for current extension Site Options 11 Tap OK to acknowledge the message Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 21 Using Service Accent Wireless VCi Unassigning an engineer from a job If a job has been fully assigned and sent to an engineer and needs to be unassigned either because the job was sent to the wrong engineer or the engineer cannot do the job for example and removed from the device the following procedure should be undertaken To unassign an engineer and remove the job from the device 1 Open the applicable job record Job 305 Vantage Computing Ltd Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status assigned to engineer Allocated 2410712007 12 32 SERVICE CO ETA On site 24 a7 2007 06 00 Status Job status Extended 1 times last on Parts status pq jor 2007 12 15 Loan status hm d PO Last status viewed by remote user Oni logos 2009 15 17 PM performed on this
104. iew Engineers and locations Ses Area Service reg DAYID MORRIS IYSEDEN CHRISTIE Open Jane Smedley T Manchester Peter Rushworth Find SERVICE CO Simulator Clear Sub Contractor Engineer Team 4 gwap Engineer Team E DELIVERY VAN Refresh Service Area DAVID MORRIS IYSEDEM CHRISTIE Jane Smedley Manchester Peter Rushworth SERVICE CO Simulator Sub Contractor Engineer Team 4 Engineer Team B DELIVER VAM 4 Either click Open or double click the engineer highlighted The following is displayed 8 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Engineer Peter Rushworth Engineer Mo PR Marne Peter Rushworth 0 Address 1 Address 2 Address 3 Towni City County Post code Country Area Service regions Costing band Ps 5 Click the Remote tab and the following is displayed Engineer Peter Rushworth Engineer More T More 2 Vehicle Training Options Wireless Tracking 2 Service Accent Remote Solutions ee Engineer has supervisor permissions Engineer can log new jobs Engineer can create new parts Engineer can reassign engineers when extending jobs Engineer can change service levels of jobs Engineer can change inventory item on job x Service Accent Remote Engineer P Grant Service Accent Remote Engineer access Web password jie Confirm password se 6 Click the Wireless tab
105. if a parts request has been entered Wireless Engineers can select alternative stores Wireless C Store parts locally on device Wireless Engineers can addjamend customer contacts Wireless _ Engineers can create inventory items Wireless _ Engineers can not refresh their job list Wireless Allow customers on stop to log jobs and raise orders Remote Customer C Use SOP For toner orders with Remote Monitoring amp Billing Remote Email Setup H Save these settings Only the options suffixed with Wireless are applicable to Service Accent Wireless An explanation of the various settings are covered below 32 e Service Accent Wireless User Guide e Engineers can complete jobs only and not close them Enable this option so that when an engineer completes a job it does not close the job in Service Accent This means that the job will remain open All the times parts signatures will be on the job This is useful if the times and parts need to be checked before closing the job The job will then have to be manually closed in Service Accent e Automatically send jobs to wireless enabled engineers when logged Enable this option to automatically send new jobs that are fully assigned to the engineers device as soon as they as logged For the automatic sending of jobs to function there needs to be a preferred engineer setup against the customer To set this open the customer record and then click on the
106. ign this job j SA Wireless g Oo Job updated ok 2 If the engineer is wireless is enabled this job will be automatically sent to their device or if unassigned removed fram their device Engineer Peter Rushworth Status 4ssigned to engineer Gave 18 If the newly assigned engineer is wireless enabled the job will be automatically sent to their device or if they are been unassigned from the job the job will be removed from their device Tap Ok to acknowledge the message The supervisor screen will be redisplayed i SA Wireless Supervisor Screen ab Wo Engra status E Unassigned Unassigned Jane Smed Assigned t Peter Rush 455 pews E 19 Tap the Menu button to return to the Welcome screen Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 47 Using Service Accent Wireless Go to my jobs 1 The following is displayed 636 Vantage Co 07 05 660 Vantage Co 12 07 Options There are several options available from the My jobs screen and associated screens and these are as follows View the status codes definitions see page 49 View an existing job see page 50 Edit the item details see page 51 Update the job status see page 72 View job history see page 72 Parts used on a job see page 77 Complete Extend an outstanding job see page 75 Log a new job see page 149 Scanning subject to permissions see
107. ill become activated 102 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i SA Wireless Job number 836 pe CO Foe irs L I 1150100041 Brush Discharg 191259 set screw eaea Nozzle Rod Lens 1 98 Options 3 Tap Edit and the following screen will be displayed i SA Wireless Job number 836 Part No Bee Status Store Quantity 4 Tap the Quantity box and change the quantity used or requested 5 Tap the Notes box to add notes to the part These notes will appear on the job record under job notes page 4 parts 6 Tap Back if no changes have been made or the changes made need to be disregarded to return to the parts screen 7 Tap Continue to update the part and then return to the parts screen Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 103 Using Service Accent Wireless vci Meter readings If the call is against a metered item meter readings will have to be entered against each meter before the call can be completed If the call is not against a metered item the Meter readings button will not be available If the optional Service Accent meter billing module is not licensed the button will not be shown To take meter readings 1 From the complete job options screen tap Meter readings F SA Wireless Meter readings Extend this job C
108. ineer equipment meter readings and fault amp fix details e Parts can be used and automatically deducted from the engineers stock e Signature capture for customer confirmation e Task list allowing multiple tasks to be defined in Service Accent to be actioned by the engineer The engineer can update each task with comments e Meter readings can be entered when necessary e The status of jobs can be progressed for auditing purposes e Office based personnel can monitor and track engineers e Email messaging allows your office based personel to send your engineers emails without the need to configure external POP accounts on the mobile device or change your existing email configuration Your engineers can then reply or create new messages e The optional Proof Of Acceptance module allows you to capture a customer s signature include it on your Proof Of Acceptance document and have it emailed direct to the customer automatically e Using Service Accent Wireless in conjunction with the optional Service Accent Dynamic Mapping module allows you to your engineers current locations as well as their travel history Copyright Vantage Computing Ltd 2009 All rights reserved VCi The Service Accent Document Set The Service Accent Document Set The Service Accent document set consists of the following guides Service Accent Installation And Setup Guide this document describes how to install and configure Service Accent Service Ac
109. intion 1 Check electricity switched on Task notes swe ome E 8 Tap in the Notes area and enter any notes for this task 9 Tap Back to exit the notes screen without saving the notes 10 Tap Save to save the notes and return to the update tasks screen j SA Wireless Job number 836 1 Check electricity switc electrici 2 Check fuse in plug indicates the task is complete Eee 11 When the notes have been saved there are queued up for transmission to the main Service Accent database After successful transmission the jobs tasks appear as follows Service Accent Wireless User Guide 107 Copyright Vantage Computing Ltd 2009 All rights reserved Using Service Accent Wireless Job 636 Vantage Computing International Job Details Faults Status Completion Tasks Mise QuickClose Tasks against this job Modified by Completed 1 Check electricity switched on Remote electricity switched on 14 05 2009 00 00 x Check Fuse in plug Admin 12 To mark a task as uncompleted after it has been marked as complete tap the required task and then tap Mark j SA Wireless Job number 36 pe i Nts 1 Check electricity switc 2 Check fuse in plug Highlight the required tasK Tap Mark to mark the task as uncomplete Q If there are uncompleted tasks the call cannot be cl
110. is information and update the status of the job in the Service Accent database Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 59 Using Service Accent Wireless Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Mise QuickClose Status On route ta customer Allocated jog oS 2009 15 28 SERVICE CO ETA 13 05 2009 11 57 On site Po Status Job status Job logged Y Extended O times last on Letters Parts statas i p Loan status H Last status lon route on 13 05 2009 11 14 PM performed on this job On hold Job is on hold from for D Remote engineer Status viewed by remote user Save this job and send it now i i T ANH 5 The Options screen is redisplayed and the Last status update is updated to show that the last action was to set the on route and the time this status was set j SA Wireless Select an option Last status update On route 11 16 60 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless To set the On site status 1 Tap On site and the following screen is displayed I j SA Wireless What time did you get on site 11 57 Use Current Time Cancel Continue 2 In the What time did you get on site box
111. job On hold C Job is on hold from For Remote engineer Status viewed by remote user Save this job and send it now Issue an engineer De allocate the current engineer O Engineer is on route Engineer on sike Job has been fixed Click Next bo continue 22 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 3 Enable De allocate the current engineer Engineer progress SER ICE CO What do you want to do Provisionally assign an engineer Issue an engineer Engineer is on route CQ Engineer on site Job has been fixed Click Next to continue 4 Click Next and the engineer will be unallocated from the job Click Save to save the job record 5 The next time the Remote Console software does the next scheduled send receive a message will be sent to the engineers device advising that they have been unassigned from the job The job will automatically be removed from their device 6 The following will appear on the device You have been unassigned from job 305 and the job has been removed from ale your device Options 7 Tap OK to acknowledge the message 8 The Audit on the job will show the following View extensions amp audit 305 Vantage Computing Ltd Booking Extensions Audit Tasks Duration User Description Date Engineer location Received
112. ll labels have been scanned 24 Tap Back to exit the scan screen and them complete the calls as normal 25 If there are uncompleted scans the call cannot be closed or extended and the following message will be displayed when either the Close this job or Extend this job buttons are tapped 166 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless j SA Wireless Can t close this job There are uncompleted scans all barcodes hawe to be scanned before the job can be closed Back to options 26 Tap OK or Cancel and the scan screen will be displayed indicating which items have not been scanned a N will show next to the description i Sa Wireless Scanning against all jobs peen obo He 40 STASPLESORT 0 G1 Y 20 STSPLESORT P70 G1 27 Highlight the item not scanned j SA Wireless Scanning against all jobs peen e MO 40 STAFPLESORT 2 0 S17 o 20 STAPLESORT 0 gir Pa omnea sores EJ 28 The Scanned and Notes buttons become active Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 167 Using Service Accent Wireless 29 Tap Notes to find the physical location of the item i SA Wireless Job number 917 Scanned item 40 STAPLESORT P000005 Hotes BASEMENT al Em F SA Wireless Scanning against all jobs peen e MHO 40 STAPLESORT
113. ll show the following 30 Service Accent Wireless User Guide View extensions amp audit 1 1 Vantage Computing Ltd Field Extensions Audit Tasks Description Job Logged On route Sent to remote user Received by remote user Removed From device Assigned to engineer Notified 07841974314 Unassigned Waiting to be sent Sent to remote user Received by remote user Viewed by remote user Sent to remote user Received by remote user Job Closed Job closed in 54 and removed From engineers device Date 22 09 2004 13 34 14 02 2007 13 41 14 02 2007 15 14 14 02 2007 15 14 14 02 2007 15 19 26 04 2007 10 20 26 04 2007 10 20 20 07 2007 15 26 20 07 2007 15 26 20 07 2007 15 26 20 07 2007 15 29 20 07 2007 15 51 06 05 2009 15 54 06 05 2009 15 57 06 05 2009 16 23 Elavil ain D 06 05 2009 16 28 Duration User Peter Remote Remote Remote Remote Admin Admin Admin Admin Remote Remote Remote Remote Remote Admin oocccecccccccceo th a do 0 Remote Engineer location Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO SERVICE CO Copyright Vantage Computing Ltd 2009 All rights reserved Wireless Settings Wireless Settings Service Accent Wireless can be configured so that an engineer can or cannot perform certain tasks T
114. lose this job Back to options 2 The following screen is displayed F SA Wireless Job number 681 Model Aficio CL7300 Reading Test copies Black and White Colour Meter 3 Meter 4 Meter 5 Meter 6 3 The number of Meter entry boxes shown will match the number of meters on the item 4 If you have meter names setup against the different meters please refer to the Service Accent Meter Billing User Guide for further information the names will be displayed The meter names are taken from the inventory item if there are no meter names on this the product record is checked and if there are no meter names on this the meter number will be shown 5 Enter the current meter reading in the appropriate box 104 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 6 If any test copies have been used enter the quantity in the appropriate box 7 Tap Save readings to save the meter readings and return to the completed call options screen 8 Tap Back to exit the meter readings screen without saving any meter readings and return to the completed call options screen 9 Meter readings must be entered and the call cannot be completed until these have been entered See page 130 for further details on completing the call Update tasks Tasks are associated with specific faults see Service Accent User Guide for further information To upda
115. ly select from the engineers car van stock see page 85 customer locational stock see page 88 or create a new part see page 91 3 Specify the quantity to request in the Qty box 4 Tick the Estimate box j Sa Wireless Job number 836 Part 1150100041 Qty Tem Jafon 191259 set screw BELT12 Fan Belk 65118500 Nozzle 501982290 Rod Lens 1 98 Options 5 Tap Add to add the part 98 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 6 The part number is displayed with no description i SA Wireless Job number 836 pat et av E Ae ics 1150100041 191259 Set Screw BELT1z 1 Fan Belt t_1 1_ Options The request will be placed into the outbound queue and when the next automatic send receive is scheduled the part description will be retrieved You can continue working while waiting for the information to be retrieved 7 Once the part has been validated the following will be displayed i SA Wireless Job number 836 ee E A Trew 1150100041 1 Brush Discharg 191259 set screw LI BELTI Z 1 Fan Belt Options 8 A E is shown in the status column see page 79 to indicate that this part has been estimated 9 If the part number entered is not a valid a message will be displayed to reflect this Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Gui
116. message is now queued up for sending to the engineer and will be collected when the engineer s device does the next scheduled send receive 16 The following message will appear on the engineers device You have a new email message Do you want to view your messages now Options 17 Tap Yes to go directly to the inbox to read the message 18 Tap No continue with the current task and the email will remain in the engineers inbox for reading at a later stage See Go to my inbox on page 171 for further details on receiving email messages on the mobile device Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 11 Using Service Accent Wireless Sending a call to an engineers device VCi After a call has been issued to an engineer it can be manually sent to the engineers mobile device A job can be manually sent in one of two ways either from the job dialogue see To send a call to an engineers device from the job dialogue on page 12 or by using the right click menu option see To send a call to an engineers device via the right click menu option on page 16 version 4 11 Build 203 or greater of Service Accent is required for this function Y The engineer can also receive calls that are fully assigned by selecting the Get my jobs option on their mobile device See Service Accent Wireless Options on page 180 Also the engineer can receive calls by Service Accent automati
117. messages see page 160 for further details Q The ability to send and receive messages will only function with Service Accent version 4 6 build 198 or greater e About Wireless shows version details of Service Accent Wireless and personal engineer system settings see page 153 for further details e Close Wireless closes the Service Accent Wireless application see page 189 for further details 42 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Go to my jobs Select Go to my jobs option from the Service Accent Wireless welcome screen to show all jobs assigned to this engineer The Service Accent Wireless server has been previously configured to link v this PDA device with a certain engineer So the only jobs displayed are the jobs currently assigned to the engineer linked to this PDA device It is impossible for the engineer linked to this PDA device to view jobs assigned to other engineers To go to my jobs 1 Tap Go to my jobs from the Service Accent Wireless welcome screen 2 Ifthe engineer has been assign supervisor privileges the supervisor screen will be displayed as below otherwise please proceed to Go to my jobs on page 48 Supervisor The Supervisor screen is used to view all wireless enabled engineer assignments unallocated jobs and the ability to unassign and reassign engineers to jobs j SA Wireless Supervisor Screen S
118. minutes Alternatively the virtual keyboard can be used to type the hours and minutes In the Mileage box enter the mileage from the last call to this call This is not a mandatory field The Service level is automatically selected from the main contract However this service level can be changed subject to engineer permissions see page 37 for this job only from the drop down list A reason for changing the service level would be if the job was chargeable so changing the service level to Chargeable or similar may result in an invoice been produced for the work and parts An example of a completed screen is shown below F SA Wireless Start date May og 00 10 03 10 03 14 Li 2e On route time Arrival time Started time Finished date May 009 Finished time Travel time uz H oro lr Mileage Service level COPIER EXC TONER o l oN Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 13 Tap Back to return to the completed job options screen without closing the call The dates and times will be lost 14 Tap Next to proceed to the next step of closing the call If any of the times are incorrect a message will be displayed and the times must be corrected before proceeding to the next stage 15 The following screen is displayed Will not switch on or oft 16 The Fault code and fault description as originally entered when the job was logged
119. n outstanding unviewed job i Processing message 4 T d pem Name sched 660 Vantage Co 12 07 ot 4 11 a3 Notification A new job has arrived Options 14 Tap OK to acknowledge the message 152 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Adding a Resource to a job A resource additional engineer can be added to a job fault in Service Accent see the Service Accent User guide for information on adding a resource to a fault If this resource is wireless enabled has a PDA running Service Accent Wireless they too can receive the job on their device The resource will not be able to add status times parts meter readings if the optional Service Accent Meter Billing module has been licensed extended the job or collect a customer signature The resource will receive the job on their device the same as a normal engineer would 60 Notification Options To close this job 1 Highlight the job to close by tapping once and tap Details i SA Wireless 660 Vantage Co 12 07 401 Finch Stairlift 14 05 Highlight the job to vie Vantage Co 14 11 A TSothers 19 05 Customer Finch Stairlifts UK Led Tap Details to VIP ibe JON Equipment STANNA LIFT NEW details Details Options 2 The following job details will be shown Copyright Vantage Computing Ltd 2009 All rights reserved Service A
120. n used see page 77 request parts see page 85 estimate parts see page 98 or edit parts see page 102 To add parts used on a job 1 From the close job options screen tap Parts j SA Wireless Meter readings Extend this job Close this job Back to options 2 The following screen will be displayed j Sa Wireless Job number 836 a ena oust new Pm or pern Options There are several options available from this screen namely e Options further options for the parts screen See Parts screen options on page 79 for further details e Part No box allows the engineer to type a part number directly into the part number box See To enter a part number directly into the part no box on page 80 for further details e Copy amp Paste allows the engineer to copy a part number from a Microsoft Excel Mobile spreadsheet Microsoft Word Mobile or text file and paste into the part number box See To copy amp paste a part number into the part no box on page 83 for further details Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 77 Using Service Accent Wireless 78 Service Accent Wireless User Guide VC Store allows the engineer to select which store the part will be used replenished or estimated from The Stores drop down list will be disabled if the parameter in Service Accent refer to Setting engineer permissions on page 37 is n
121. neer the job status within Service Accent is automatically changed to reflect that the job has been viewed 50 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless VC Be estatus i0 bg lone o Be pn Farts status Loan status b Wiewed by remote user on 13 05 2009 10 17 PM performed on this job Status now changed to Viewed by remote user as the engineer has viewed the job on their PDA ig on hold from For 0 Save this job and send it now 4 If any Customer Inventory or Contract popup alerts have been setup in Service Accent they will be displayed on the screen before the job details are shown An example of a Contract popup alert is shown below j SA Wireless en ire Sta Vantage Co T Scheduled OF 05 2009 14 53 Customer Yankage Computing Interna Equipment ELECTROCLESN 1400 CYLINDE Fault vill not switch on or off Options 5 Tap ok to acknowledge the message The popup alters will be shown each time that the job details are viewed 6 The following job details screen will be shown i SA Wireless Job number 836 Wantage Computing International Contact Mr Peter Rushworth Phone 014356 315201 Postcode Sil ZEF Scheduled 07 05 2009 14 53 Order Mo Wahoo Equipment details ELEC TROLLEAN 1400 CYLINDER VACUUM CLEANER Fault details FOS POWER SWITCH FAUL
122. nt Wireless User Guide VCi Wireless Overview Service Accent Wireless runs on almost any Windows Mobile 5 6 devices It is designed for use with both a stylus and the built in virtual keyboard with simple easy to use and easy to read screens It is written using Microsoft NET 2 0 NET 3 5 thus ensuring that it keeps pace with the latest developments in device technology Service Accent Wireless can be used offline when out of coverage or when the engineer is in a sensitive area for example in hospitals This means that the engineer can continue to view his schedule update his jobs and review important information even when not connected to the internet as messages are queued in both directions and dispatched when coverage is resumed It uses your existing internet connection using GPRS 3G from the device Only a small amount of data is transferred in each transaction thus keeping your costs to a minimum running Service Accent Wireless is Significantly cheaper than using a mobile phone to make voice calls With Service Accent Wireless your engineer can perform all their important tasks straight from his hand held device The available features include e Job listing showing job number customer name model serial number and target scheduled date and time e Job details with site address contact name equipment details and fault information e Ability to update the machine details when on site e Service history showing the eng
123. ntage Computing International 2 Meadway Court Meadway Technology Park Stevenage Hertfordshire Job contact Mr Peter Rushworth Telephone 01438 315201 Email peter rushworth yantagecomputing Amend Add Contacts 2 The full address of the customer is shown along with the job contact name telephone number and email address 3 To amend or add contacts tap the Amend Add Contacts button This button is disabled by default To enable the ability to amend or add Q job contacts please enable the setting as outlined on page 33 F SA Wireless Contact Mr Peter Rushworth Title Forename Surname Phone 01438 315201 Ernail peter rushworth yantagecomputing ca 4 The current contact for the job is shown To amend details for this contact tap the required box Title Forename Surname phone or email and enter the correct details and then tap the Save button The contact on the job will be updated as well as the contact details in the customer record 5 To amend another contact or to create a new contact tap the Contact drop down list and the following is displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 55 Using Service Accent Wireless j SA Wireless Mr Peter Rushworth Mr Fred Bloggs reir Mr Peter Rushworth Phone 01436 315201 Email peter rushworth yantagecomputing co Select New to create a new contact and c
124. o configure Service Accent Wireless 1 Click Admin from the Service Accent button bar under Settings click the Configure modules icon Accent Peter Admin Maintenance x Hours of Charges Escalations Service levels Warranties Categories cover and codes Settings t h i Gy i Countries and Company details System settings Setup taxation Setup notifications Configure modules areas Groups and users e kei Please select an option From the menu on the left 3 Click on Remote Solutions and the following is displayed Module configuration Online Meter Billing Sage Live Link Remote Solutions Setup Please select an option from the menu on the left Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 31 Using Service Accent Wireless 4 Click on Setup the following is displayed Module configuration Remote Solutions Setup Configure Service Accent Remote Solutions Remote Monitoring amp Billing _ Engineers can complete jobs only and not close them Wireless Sage Live Link C Automatically send jobs to Wireless enabled engineers when logged Wireless C Automatically send job to engineer when job is extended remotely Wireless Remote Solutions The completion time should be the actual device time Wireless C Send the next scheduled job to the device when a job is closed Wireless C Only allow a job to be extended
125. o the clipboard 4 Open Service Accent Wireless and go to the Parts screen i SA Wireless Job number 836 pat OU 965116500 l Nozzle O 5116500 l Nozzle Options 84 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 6 Tap Paste and the part number copied or cut from the spreadsheet will appear in the part no box if Job number 836 Part asi23 Qty Store _ Replenish OU 65116500 l Nozzle Options 7 Then proceed as normal to add the part see page 80 To take parts from the engineers car van stock To use parts from the engineers car van stock the following instructions apply 1 From the main Parts screen j sa Wireless Job number 836 Part Qty Request a ena oust new Pm oy pern U 5118500 1 Nozzle Options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 85 Using Service Accent Wireless 2 Tap the Eng button and the following is displayed i SA Wireless Job number 836 Your current stock is as follows 10225648 Thermal Printer 41005 CV 200 Oly pro J 10 J610 1316mm in 501982290 Fod Lens 1 98 x 10 wrongpart Unknown 1 3 This screen shows the engineers current car van stock holdings 4 Tap the part required j SA Wireless Job number 836 Your current stock is as follows 10225648 Thermal P
126. ob to be extended if a parts request has been entered is enabled see the Service Accent Wireless Setup Guide and the engineer has not entered a parts request the following message will be displayed SA Wireless e Y q Can t extend this job There are no parts reguests on this job so it cannot be extended Back to options The engineer will have to enter a parts request before they can extend the job Tap OK or Cancel and the parts screen will be displayed so that the engineer can enter a parts request see To request parts for a job on page 93 for further details To extend a job 1 From the Complete Options screen i 5A Wireless Extend this job Close this job Back to options Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 111 Using Service Accent Wireless 2 Tap Extend this job and the following screen is displayed F SA Wireless Ag YT j X Start date On route time Arrival time 10 03 Started time 10 05 a Finished date 4 a 2000 1122 g COPIER EXC TONER O poo T Z T EE i If on route arrival and started times have already been entered see Viewing job history on page 72 for further details the times will be shown on this screen O The current date and time are automatically added for the Finished date and Finished time 3 In the Start date box either accept the default date shown or enter
127. oiced 9 Click OK to acknowledge the message and the total number of invoices and their value if any are shown Job costing and invoicing a te led This will invoice and cost your service invoices 2 Summary Invoices generated 206 Invoicing value 53 596 44 10 The next step is to authorise the provisional invoices Please refer to the Service Accent User guide for more information on authorising provisional invoices Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 191 Using Service Accent Wireless 192 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved N Q O Q Q Q lt qof pus xe esojp Buipea Jaja ved pa aumeubis Sees eae eo a qof uo pasn Sued SS yoo s weeuj6ug a LA a eee La sa Eio wey Louar pa 219 pau os suondo gor JaWO sns BY JO UONEDO puawiy aunjeuBbis auo 40 sqof ajdqynwu yey Appendix A pauBbisse 3 agnap sJaaulbue 0 Jas qof Flow Chart Service Accent Wireless User Guides 193 Copyright Vantage Computing Ltd 2009 All rights reserved Appendix A 194 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved
128. omplete the details or select an alternative contact and amend the details as required Tap the Save button to save the changes addition Tap the Back button to return to the site details screen j SA Wireless Job number 836 Vantage Computing International 2 Meacdway Court Meadway Technology Park Job contact Mr Peter Rushworth Telephone 01438 315201 Email peter rushworthi yantagecomputing Amend Add Contacts Show map 9 To view a map of the location tap the Show Map button 10 Tap Back to return to the job details screen 56 Service Accent Wireless User Guide F sa Wireless a YT 4 X Job number 836 Vantage Computing International Contact Mr Peter Rushworth Phone 01436 315201 Postcode Sal 2EF Scheduled oOFf05 2009 14 53 Crder Mo Von OO Equipment details ELECTROCLESN 1400 CYLINDER VACUUM CLEANER Fault details FOS POWER SWITCH FAULTY Will not switch on or off a Location GROWNO FLOOR east al Multiple Site Options Copyright Vantage Computing Ltd 2009 All rights reserved Options Service Accent Wireless Tap the Options button to show the options available for the job 1 The following is displayed j 5A Wireless Job number 836 Back to job There are four options available from this screen and they are explained on the following pages e Status allows the engineer to set the current job status On route On site Started work Fix
129. on site Job has been fixed Click Next to continue 24 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 3 Enable De allocate the current engineer Engineer progress SER ICE CO What do you want to do Provisionally assign an engineer Issue an engineer Engineer is on route CQ Engineer on site Job has been fixed Click Next to continue 4 Click Next and the engineer will be unallocated from the job 5 Click Save to save the job record 6 Click Edit and then click Issue and then Click Manually Engineer progress Copyright Vantage Computing Ltd 2009 All rights reserved What do you want to do Provisionally assign an engineer O Issue an engineer De allocate the current engineer Engineer is on route Engineer on site Job has been fixed Click Next to continue Service Accent Wireless User Guide 25 Using Service Accent Wireless 7 Enable Issue an engineer Engineer progress What do you want to do Provisionally assign an engineer De allocate the current engineer Engineer is on route Engineer on site Job has been fixed Click Next to continue 8 Click Next Engineer progress Service region Show engineers covering same service region Sub contrackors all Only sub contractors Only non sub contractors Engineer teams Show engineers For team Show engineers F
130. op down list j 5a Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Mame Mr Peter Rushworth Mr Fred Bloggs Mr Peter Rushworth 47 If an existing customer contact is selected the contact s email address will populate the Email box Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 121 Using Service Accent Wireless 48 If a new contact is required select New and the following is displayed Contact New Title Forename Surname 49 Complete the details for the new contact and the tap Save The signature screen will be redisplayed and from the Contact drop down list i SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Miss Sue James Mr Fred Bloggs Mr Peter Rushworth 50 Select the new contact just created F 5A Wireless cr Y d X Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Email sj abe co uk 122 e Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 51 If the Email address is incorrect for the contact tap in the email address and enter the correct address When the signature is sent back to Service Accent the email address on the customer record will be updated 52 Please proceed to step 55 5
131. or job type Field DAVID MORRIS DELIVERY YAM Engineer Team 4 Engineer Team 6 IYSEDEM CHRISTIE 9 Select the engineer to allocated to the job 10 Click OK 11 Click Save to save the job record 26 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 12 The next time the Remote Console software does the next scheduled send receive a message will be sent to the originally assigned engineers device advising that they have been unassigned from the job peme Name sched You have been unassigned from job 345 and the job has been removed from rae your device Options 13 The job will automatically be removed from their device The new engineer will receive a message that a new job has arrived 14 The Audit on the job will show the following View extensions amp audit 345 Vantage Computing Ltd renee Field Extensions Audit Tasks Description Date Duration User Engineer location Waiting to be sent 24 07 2007 12 30 0 Admin SERVICE CO Sent to remote user 24 07 2007 12 31 0 Remote SERVICE CO Received by remote user 24 07 2007 12 34 0 Remote SERVICE CO Sent to remote user 06 05 2009 15 54 15m Remote SERVICE CO Job unassigned and removed from engineers device 06 05 2009 16 10 2m Remote SERVICE CO Assigned to engineer 06 05 2009 16 12 0 Admin Jane Smedley Copyright Vantage Computing Ltd 2009 All rights reserved Ser
132. osed or extended 108 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Extend this job A job can be extended for a variety of reasons Usually the main reason for extending a job is because the engineer did not have the required parts and needs to obtain these parts and visit the customer again with these parts return to fit Before you can extend a job all tasks must be completed and all meter readings if a metered item must be entered If no parts have been used on the job the following message will be displayed to alert the engineer that they haven t used any parts i SA Wireless No parts used You have not used any parts Is this correct Back to options If the engineer hasn t used any parts tap No If the engineer does need to use parts tap Yes and the parts screen will be displayed see Use request or estimate parts on page 77 for further details If the job has parts marked as available and the engineer has not indicated that they have used these parts the following will be displayed j SA Wireless Can t extend this job There are parts on this job marked as available ou must either use or delete these before you can extend the job Back to options The engineer must either delete these parts or mark them as been used before the job can be extended Tap OK or Cancel and the parts screen will be display
133. ot enabled See To enter a part number directly into the part no box on page 80 for further details Replenish allows the engineer to indicate that a part is to be replenished See To enter a part number directly into the part no box on page 80 for further details Estimate allows the engineer to indicate that a part is to be estimated See To enter a part number directly into the part no box on page 80 for further details Add allows the engineer to add a part to the job See To enter a part number directly into the part no box on page 80 for further details Eng allows the engineer to select the parts from their car van stock See To take parts from the engineers car van stock on page 85 for further details Cust allows the engineer to select the parts from stock that is currently at the customers premises See To take parts from the customers stock on page 88 for further details New allows the engineer to create a new part this option is subject to permissions See To create a new part on page 91 for further details Request allows the engineer to request a part See To request parts for a job on page 93 for further details Use allows the engineer to use a part that has been previously requested This button is not available until a part has been requested and has been despatched by Service Accent See To use an available part on page 96 for further details Delete allows the engineer to delete a part that h
134. oth serial and asset number however Service Accent will check that the serial number and asset number are both for the same machine Otherwise an error message will be generated 5 To add a Fault Code tap the Select fault button and the following will be displayed DELIVERY MACHINE DEAD LINES OM COPIES PAPER JAM cms J E 6 Highlight the required fault code 150 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 7 Enter further details in connection with the fault into the Details box NOT SORTING NETWORK PROBLEMS OIL LEAK POWER SWITCH FAULTY Cancel Continue 8 Tap Cancel to return to the new job screen without assigning a fault to the call 9 Tap Continue to save the information and return to the new job screen i SA Wireless 123434 Asset Noi oo Fault code Fog Select fault Serial Mo Oil leaking From main engine i Once logged this job will be assigned and despatched to you Cancel Continue 10 Tap Cancel to exit the new job screen without saving the new job 11 Tap Continue to log the new job 12 The new job will be sent to Service Accent and be assigned to the engineer who created the job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 151 Using Service Accent Wireless 13 The job will then be sent back to the engineers device as a
135. oved from your device Options Tap No not to remove the job Tap Yes to remove the job and related data from the device The job will be removed from the list of jobs on the device i 54 Wireless e Y qf TEn fere eres Vantage Co TIA vantage Co 14 11 T Sothers Options In Service Accent the status on the job will be shown as Removed from device Job 917 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Engineer Status Provisionally assigned Allocated 14 05 2009 14 44 SERVICE CO 800 EA On site i f E Status Job status Not used vl Extended 0 times last on Parts status okay at ti p Loan status P b P Ptogged 02 10 02 09 00 Last status Removed from device On 14 05 2009 16 05 PM performed on this job Beer On hold L YIP customer Jobis on hold from fg FO Jobonhold Recall job b extended _Loan allocated _ Resources allocated __ Alea the noice end tie Audit for the ie are ernen to Tee that the engineer removed the job from their device manually Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless What do the status codes mean this options shows the meaning of the different status codes used in the My jobs screen j SA Wireless job read job not read cp closed pending confirmation cs clo
136. r VICE CO r Rushworth r Rushworth r Rushworth r Rushworth r Rushworth r Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Peter Rushworth Call Date 13 04 2000 01 12 2000 31 01 2001 09 07 2001 08 07 2002 08 07 2003 22 07 2003 08 04 2004 03 05 2004 01 07 2004 20 07 2004 02 08 2004 01 09 2004 08 09 2004 08 09 2004 09 09 2004 22 09 2004 22 09 2004 22 09 2004 01 10 2004 08 10 2004 01 11 2004 01 12 2004 03 01 2005 03 02 2005 03 03 2005 04 04 2005 04 05 2005 Status viewed by r viewed by r viewed by r Sent Sent Sent Sent viewed by r Sent Sent Sent Sent Sent Sent Received b Sent viewed by r viewed by r Viewed by r Sent Sent Sent Sent Sent Sent Sent Sent Sent Send multiple jobs to an engineer Open Service Accent can send multiple calls to an engineers mobile device To send multiple calls to an engineer 1 Click View from the Service Accent button bar under General click the Engineers amp locations icon Wee n view Routines Shortcuts Mew job Finder Reports Todo a General pa 2 2 8 Bia Customers Contracts Products amp Inventory Engineers amp parts locations Work control 5 s kh B i 1 al ih i Qpen jobs Closedjobs Escalations Visual 2 The following is displayed 7 View Engineers and locations Service Area DAVID MORRIS TYSEDEN CHRISTIE sell Jane Sm
137. reserved Service Accent Wireless User Guide 33 Using Service Accent Wireless Checking the status of remote jobs 34 Service Accent Wireless User Guide You can check the status of all jobs sent to any engineers PDA devices via an option in Service Accent To check the status of remote jobs 1 Click View from the Service Accent button bar under Remote access click the Remote jobs icon s a D n View General gan 2 gs Customers Contracts Products Inventory Engineers amp parks locations Work control Open jobs Closed jobs Escalations Visual scheduler Invoicing i ri a evar 1 z EL r a piire j j iir P t a Invoices amp ik costings processing Sales order Aca Stock control Stock Loe 7 moxement history i a Purchase Stack Orders holdings oa Suppliers Stores Remote access fa Remote jobs Check ft remote e gateway 4 status 2 Click Remote jobs and the following is displayed Copyright Vantage Computing Ltd 2009 All rights reserved View remote jobs Vantage Compu vantage Compu vantage Compu vantage Compu vantage Compu Yantage Compu Sampson Meccill Sampson Meill Vantage Compu Vantage Compu Vantage Compu vantage Compu vantage Compu vantage Compu vantage Compu Engineer Sub Conkractor Peter Rushworth Peter Rushworth Jane Smedley Simulator Peter Rushworth Peter Rushworth P
138. rinter 1 ALOOS CV 200 Oly pro J810 J810 1316mm in Rod Lens 1 98 x Unknown Cancel Continue 5 and then tap Continue i 5A Wireless or YT f X Job number 836 Part 501982290 Oty Store Request _ Estimate _ Replenish em ay pern U 5115500 1 Nozzle Options 6 The Parts screen is re displayed and the part selected from the Engineers car van stock is automatically inserted into the part no box and the store is set as Engineer 86 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 7 Then proceed as normal to add a part see page 80 i 5A Wireless Job number 836 OU 65116500 1 Nozzle U 501982290 1 Rod Lens 1 98 Options 8 Once the part has been validated the engineers car van stock on the device is downdated and also the good stock in Service Accent is downdated F SA Wireless Er Y f X Job number 836 Your current stock is as follows 10275648 Thermal Printer 1 CV 200 Oly pra 4 Fod Lens 1 98 9 fl J TL Engineers stock is reduced on the device and in Service Accent Cancel 501982290 Rod Lens 1 98 x 22 90 Location Main On Jobs Jobs Jobs 5 Stock Order Ordered Reserved Despatched F ie Main stock sa Main stack 1 785 30 1 285 30 Engineer stock SERVICE CO en meee Customer stock Supplier stock Locational sto
139. rts the following will be displayed j SA Wireless Can t extend this job There are parts on this job marked as available You must either use or delete these before you can extend the job Back to options The engineer must either delete these parts or mark them as been used before the job can be closed Tap OK or Cancel and the parts screen will be displayed so that the engineer can delete or use the parts see To use an available part on page 96 for further details 130 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless If there are uncompleted tasks on the job the following message will be displayed F SA Wireless Can t close this job There are uncompleted tasks these have to be completed before the job can be closed Back to options The engineer will have to mark these tasks as complete before they can close the job Tap OK or Cancel and the task screen will be displayed so that the engineer can mark the uncompleted tasks as complete see Update tasks on page 105 for further details If the job is for a metered item and meter readings have not been entered the following message will be displayed j SA Wireless Can t close this job You have not taken any meter readings Please take the meter readings for this machine and then you can close the job Back to options The engineer will have to enter th
140. ry COURTESY CALL DEINST ALL INSTALLATI N RETURN TO FIT TRAINING Engineer Mone More Engineer Team Engineer Team B PYSEDENM CHRISTIE Jane Smedley Peter Rushworth Select the engineer j 5A Wireless COURTESY CALL DEINST ALL INSTALLATION RETURN TO FIT Engineer If the parameter to Automatically send job to engineer when job is extended remotely is enabled see the Service Accent Wireless Setup Guide and the engineer selected is wireless enabled the job will be sent to the selected engineers device once it has been extended from this device Tap Cancel to return to the close job fix screen without extending the call Tap Next to proceed to the next step of extending the call and obtain a customer signature for the work carried out The following screen is displayed Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 44 If the optional parameter to allow contact amendment and additions is enabled by default it is disabled the following will be displayed If this option is not enabled please proceed to step 53 i SA Wireless Please confirm YoUr acceptance of jobs 636 by typing your name and signing in the box below Name Mr Peter Rushworth Email peter rushworth yvantagecamp 45 The contact and email address for the job is automatically inserted into the Name and Email boxes 46 To change the contact select a contact from the contact dr
141. s Contact New Title Forename Surname 40 Complete the details for the new contact and the tap Save The signature screen will be redisplayed and from the Contact drop down list j SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below 140 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 41 Select the new contact just created i SA Wireless Please confirm your acceptance of jobs 636 by typing your name and signing in the box below Name ATEM ennai Email sj abc co uk 42 If the Email address is incorrect for the contact tap in the email address and enter the correct address When the signature is sent back to Service Accent the email address on the customer record will be updated 43 Please proceed to step 46 44 The contact for the job is automatically inserted into the Name box j SA Wireless Please confirm Your acceptance of jobs 636 by typing your name and signing in the box below Name r Peter Rushworth 45 If the person signing is not the person shown in the Name box type in the correct name Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 141 Using Service Accent Wireless 46 In the Please sign here box the customer should sign I SA Wireless Please confirm your acceptanc
142. s document describes how to configure and use Service Accent Messaging Service Accent SMS amp Email Notifications Setup amp User Guide this document describes how to use Service Accent SMS amp Email Notifications Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 3 Introduction About this Guide This guide consists of the following chapters e Chapter 1 Introduction an overview of the Service Accent Wireless application documentation conventions and your support provider contact information e Chapter 2 Using Service Accent Wireless describes how to use Service Accent Wireless and the Nomad Clientic and introduces the features of the Service Accent Wireless Enviroment Documentation Conventions Q G O Contacting Your Support Provider 4 e Service Accent Wireless User Guide The following icons highlight particular sections Caution failure to observe the caution described in this section may prevent Service Accent Wireless from operating properly Note sections highlighted with this icon contain pertinent information such as exceptions to the preceding steps or sections Hint sections highlighted with this icon contain hints or suggestions Web site www serviceaccent com click on support and assistance Telephone and Email details will be provided by your support provider 2 Support for Sorwice korent Windows letonnot Cxpioner gi r
143. s on PM generation all the inventory items allocated to the customer on the same contract as the primary PM job will be added to the job as tasks Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 161 Using Service Accent Wireless An example of a PM job with the inventory items added as tasks is show below Job 917 Vantage Computing International dob Details Faults Status Completion Tasks Mise QuickClose Tasks against this job Modified by Completed x SU STAPLESORT 00004 ACCOUNTS 7 Click OK to save the settings Scanning in Service Accent Wireless 1 Send the job to the engineers mobile device as normal 2 The engineer can either select a job to scan or let the application check to see which job the barcode belongs to 3 Tap Scan F SA Wireless Tx em mre gi7 Vantage Co vantage Co Vantage Co T Sothers Tap Scan Options 4 If the engineer scans against all jobs that is they have not selected a job from the jobs list the following will be displayed 162 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless i SA Wireless em ere eras Confirm scan type You have selected scanning against all jobs Is this correct Options 5 Tap Yes to scan against all jobs or tap No to return to the jobs list screen to select a jo
144. sed awaiting signature cr closure rejected a a Options The statuses are Blank the job has been viewed the job has not yet been viewed cp the job is closed but pending This means that the engineer has completed the job details but the job has not yet been closed by Service Accent cs the job is closed but there are other jobs that are marked for a signature Once all jobs marked for one signature are completed they will be sent back to Service Accent cr the job is closed but rejected This means that the engineer has completed the job details and sent the job back to Service Accent but for some reason invalid parts or times for example the job has been rejected Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 185 Using Service Accent Wireless About Service Accent Wireless On the Service Accent Wireless welcome screen About Wireless displays version numbers the PDA device mobile id and personal engineer settings The information on this screen will be requested by your support provider in the event of a problem To show information about Service Accent Wireless 1 From the Service Accent Wireless welcome screen j SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About Wireless Copyright 5 2003 2009 Vantage Computing Ltd All rights reserved 2 tap About Wireless and the following is displayed
145. ss User Guide Tap the Part box and the following is displayed i 5A Wireless Job number 836 Part Qty jee Le oe pm cy oescrnton Options The Eng and Cust buttons are automatically disabled as a part number is been entered direct into the part box To activate these buttons again simple enter a character and then backspace to remove this character Enter the full part number of the part The part number is not case sensitive Specify the quantity used in the Qty box the default is 1 If the Store drop down list is active select the store the part is to be taken from The default is Engineer but you can select main Engineer or Customer if the drop down list is not active the part will be taken from the Engineer s store by default Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 6 The Add button is enabled as soon as a part no is entered i SA Wireless Job number 836 Part G S118500 Oty _ Request _ Estimate Replenish Options 7 As the engineer has used this part from their stock the part may have to be replenished therefore tick the Replenish box If the part is not to be replenished untick this box 8 If the engineer requires an estimate for this part as against has used the part tick the Estimate box Please refer to To estimate a part on page 98 9 Tap Add to add the part to the list of parts used 10 Each time a
146. t database and to the engineers car van good stock 1 From the main Parts screen SA Wireless Job number 836 pat h at E Store _ Request a ena oust new Tm Jo oen Fan Belt i 65118500 Nozzle OU 501982290 Rod Lens 1 98 Job number 836 Description fs oy Cost fd Bought trom fs Motes cot 3 Inthe Part No box enter the part number 4 Inthe Description box enter a description of the part 5 In the Qty box enter the quantity purchased 6 In the Cost box enter the unit cost of the part 7 Inthe Bought from box enter the place the part was purchased from 8 In the Notes box enter any notes that are applicable For example why the part was purchased These notes appear on page 1 of the notes for the stock record in Service Accent Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 91 Using Service Accent Wireless 9 An example of a complete screen is shown below r Sa Wireless Job number 836 Part Mo Description Oty Cost Bought from Motes Had to but this part as I did not have one and needed to complete the call 10 Entering all the information will enable the Continue button 11 Tap Continue to update Service Accent and the car van good stock on the PDA i SA Wireless Job number 836 Your current stock is as follows 10275648 Thermal Printer r n lary Pee J RIU
147. te Close Pre Status Job status Not used Extended O times last on Parts status Okay Loan status Last status Assigned to engineer On ofogy2009 09 10 PM performed on this job On hold Job is on hold from For a Remote engineer Status Save this job and send it now 3 To send this job to the engineers device now click the Save this job and send it now button The job is saved and Service Accent will attempt to send the job to the engineers mobile device The Status will now be shown as waiting to be sent Job 636 Vantage Computing International dob Details Faults Status Completion Tasks Mise QuickClose Engineer Status assigned to engineer Allocated 10 09 2009 09 10 Peter Rushworth Status Job status Notused Extended O0 times last on Parts status Okay i Loan status o b o E Last status Waiting to be sent On ofogy2009 09 11 PM performed on this job On hold C Job is on hold from For 0 Remote engineer Status waiting to be sent 4 When the Service Accent Remote Console software performs the next scheduled send receive the job will be sent to the engineers mobile device Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 13 Using Service Accent Wireless VCci 5 The engineers PDA will display a message that a new job has arrived irrespective of which screen is currently displayed
148. te tasks 1 From the complete job options screen tap Tasks F SA Wireless Extend this job Close this job Back to options 2 If there are no tasks associated with the fault the Tasks button will not be available 3 Ifthere are associated tasks the following screen will be displayed j SA Wireless Job number 836 1 Check electricity switc 2 Check fuse in plug i indicates the task is complete sa foes E Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 105 Using Service Accent Wireless vci If barcode scanning is enabled a task cannot be marked as complete a through the tasks screen 4 To mark a task as completed tap the required task and then tap Mark i SA Wireless Job number 836 a 1 Check electricity switc 2 Check fuse in plug Highlight the required tasK Tap Mark to mark the task as complete 1 Check electricity switc 2 Check fuse in plug 6 To add notes against a task tap the required task and then tap Notes i 5A Wireless Job number 836 Task 1 Check electricity switc 2 Check fuse in plug Highlight the required task Tap Notes to add notes to the task 106 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless 7 The following will be displayed i SA Wireless Job number 36 Task descr
149. ted part to be returned to drop down list is active select the store the part is to be returned to By default the store the part was used from the Source box will be pre selected but you can select main Engineer or Customer if the drop down list is not active the part will be returned to the store the part was used from 5 Tap Delete and the following will be displayed S4 Wireless Job number 836 Part deletion Please confirm that part BELT12 is to be removed ftom this job Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 101 Using Service Accent Wireless vci 6 Tap Yes to confirm removal of the part or tap No not to remove the part from the job 7 If Yes is tapped the part will be removed from the parts used on the job and the stock holding for the store the part was returned to will be updated accordingly j 5A Wireless Job number 836 pa OE H Ea Trew L 1150100041 Brush Discharg 191259 set screw 65118500 Nozzle 501982290 Rod Lens 1 98 Options To edit a part This screen is used to change the quantity and add any notes To edit a part 1 From the main Parts screen j 5A Wireless Job number 836 pa OE e me Trew LLI 1150100041 Brush Discharg 191259 set screw 65118500 Nozzle 501982290 Rod Lens 1 98 Options 2 To edit a part tap once on the part number to be edited and the Edit button w
150. ters Laie 584 ROUTINE PM i amputing Ltd 13C Sent to remat TORErIES 13A 585 ROUTINE PM vantage Computing Ltd 1388 baie TER sai nF to remote iepa E e niae si ue 16 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved 4 from View live jobs View live jobs Service Accent Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai IEX Morris Ltd Frank Waldon Contractors ROUTI Kelvin Open this job Extend this job Show in map Product 17 TEXAN 730 20 BIN SORTER bTAPLESORT STAPLESORT TEXAN 730 Parts Loans Engineer Extensions amp audit Schedule Send to engineer T3510 5TAPLESORT STAPLESORT T3510 Serial No 17626511 59712865 95757483983 1142 9635 12312 3234 17626511 1142 9635 Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Planned Mai Notes Reports Letters T3510 1142 9635 Properties Finch scairires Ok ota CIFT3510 1142 9635 5 the Finder Finder Search for The results will show open jobs Job Na Open jobs Closed jobs Y All jobs Booked on Completed on
151. the engineer e Completed The engineer has completed the job and sent the completion details back to Service Accent e Removed from device The engineer has manually removed the job from their mobile device 5 To open a job highlight the job and click Open Right click on a job and click Open or double click the selected job 6 Click Refresh to refresh the information shown 7 If the job needs to be resent to the engineer highlight the job and click Resend Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 35 Using Service Accent Wireless Check remote gateway status vci This option allows you to check if the remote gateway software is running Also the versions and type of remote gateway software are displayed To check the status of the remote gateway 1 Click View from the Service Accent button bar under Remote access click the Check remote gateway status icon 2a a amp 1 View Routines General 2 Customers Contracts Work control Open jobs Closed jobs Invoicing Stock control S Js Suppliers Shores Remote access ie Remote jobs Check remote gateway status t Products Pe parts iis Escalations Invoices amp Sales order costings processing Y E Purchase Orders Mew job r 2 Inventory Engineers amp locations Visual scheduler holdings movement history
152. the started time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 7 In the Finished date box either accept the default date shown or enter the date the job was finished The default is the current date Tap on the downward facing arrow and select the date required from the calendar displayed F SA Wireless 14 May z009 et 26 27 20 29 Today 14 05 09 Use the 4 arrow to move the month back and the arrow to move the month forwards Tap on the date required 8 In the Finish time box enter the time the job was finished The current time will be shown as the default To enter the time tap in the finished time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 9 The Travel time box is automatically calculated as the difference between On route time and the arrival time To alter this time tap in the travel time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 10 In the Mileage box enter the mileage from the last c
153. ting Ltd 2009 All rights reserved Service Accent Wireless Vcr Go to my inbox Service Accent Wireless has the ability to receive and send email messages and stores the incoming messages in the engineers inbox for further reference D The ability to send emails will only function from Service Accent version 4 6 build 198 or greater When a message is sent from Service Accent to an engineers wireless device the message is automatically saved into the engineers notes on page 5 E Notes for Engineer SERVICE CO Sele Page i Fage z Page 3 Page 4 JE Permissions To do list 06 May 09 15 19 Remote The Following email was sent to the engineers device on 06 05 2009 at 15 19 08 From peter rushiworthiyantagecomputing co uk Subject Service Meeting Message There will be a Service meeting on Friday at 6pm Please attend 14 May 09 15 25 Remote The Following email was sent to the engineers device on 14 05 2009 at 15 25 54 From peter rushwortha yantagecomputing co uk Subject Service Meeting Message There will be a Service meeeting on Friday at 6pm Please attend YI When a new message is received a popup message will appear alerting the engineer to this fact no matter what screen the engineer is working in The following will be displayed ra Processing message p T m Job number 660 Vantage Computing International T You have a new email message
154. ting and movements are used throughout Service Accent Wireless e log job if this is set to on the engineer can create new service calls The default is off e Supervisor if this is set to on another screen will appear in Service Accent Wireless which will allow the engineer to view all outstanding and assigned jobs for all engineers issue jobs to engineers and monitor engineer progress The default is off e Create part if this is set to on the engineer can create a new part via the parts screen This option is useful if your engineer needs to purchase parts to complete the call and this part is not in your Service Accent database The default is off e Reassign extending job if this is set to on the engineer can select another engineer to be provisionally assigned against the extended job The default is off e Change service levels if this is set to on the engineer can change the service level for the call The default is off e Inventory parts allocation if this is set to on the engineer call allocate part usage against alternative inventory items The default is off e Bar code scanning if this is set to on the scan screen and barcode scanning is available e Warn if parts request exist if this is set to on a call cannot be closed if there are outstanding parts requests The call can however be extended The default is off Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent
155. tomatically sent The next job needs to have been scheduled for a specific time and date using the visual scheduler e Only allow a job to be extended if a parts request has been entered Enable this option so that an engineer cannot extend a job unless a parts request has been entered via the Parts screen e Engineer can select alternative stores Enable this option so that an engineer can select an alternative store when using parts The engineer can select Main Engineer or Customer stores If not set all parts will be used from the engineers car stock e Store parts locally on device This option is not available with this version of Service Accent Wireless Version 7 4 is required e Engineers can add amend customer contacts Enable this option to allow the engineers to add or amend customer contacts e Engineers can create inventory items This option is not available with this version of Service Accent Wireless Version 7 4 is required e Engineers can not refresh their jobs list This option is not available with this version of Service Accent Wireless Version 7 4 is required e Allow customers on stop to log jobs and raise orders This option is only applicable to the Service Accent Remote Customer module e Use SOP for toner orders with Remote Monitoring amp Billing This option is only applicable to the Service Accent Remote Monitoring amp Billing module Copyright Vantage Computing Ltd 2009 All rights
156. ue 10 Tap No to exit this screen without applying the updates 11 Tap Yes to update the Service Accent Database In the example above the location has been changed Job 836 Vantage Computing International Job Details Faults Status Completion Tasks Misc QuickClose Job type Field r Job No 636 Logged by Administrator Category BREAKDOWN Customer Vantage Computing International 2 Meadway Court Meadiway Technology Park a Mr Peter Rushworth 4ccounts Service Send email Phone No 01436 315201 SCoo006 On contract Letters Warranty COPIER EXC TONER out NO CHARGES C_ Set as non chargeable Item EASY 1400 Select product Description ELECTROCLEAN 1400 CYLINDER 4aCUUM CL Select item Serial Wo 1678635326524 Location GROUND FLOOR WEST Abandon item Asset Mo 36 i q al l 12 The job in Service Accent is updated 70 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless Inventory Record 1678635326524 ELECTROCLEAN 1400 CYLINDER VACUUM CLEANER O fX Item Status Contract Warranty Meters Lease Rental Parts kit Other asta _ Description Serial Mo gey Category Asset Nao Location I Date installed customer Item status 2 Meadway Court Meadway Technology Park ELECTROCLEAN 1400 CYLINDER 4CUUM CLEANER
157. use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 11 In the Finished date box either accept the default date shown or enter the date the job was finished The default is the current date Tap on the downward facing arrow and select the date required from the calendar displayed i SA Wireless Start date On route time Arrival time 10 03 J Started time 14 Finished date et 26 27 20 29 Today 14 05 09 Use the 4 arrow to move the month back and the arrow to move the month forwards Tap on the date required 12 In the Finish time box enter the time the job was finished The current time will be shown as the default To enter the time tap in the finished time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes 13 The Travel time box is automatically calculated as the difference between On route time and the arrival time To alter this time tap in the travel time box and use the up and down arrows to change the hour and then tap on the minutes and use the up and down arrows to change the minutes Alternatively the virtual keyboard can be used to type the hours and minutes
158. vice Accent Wireless User Guide 27 Using Service Accent Wireless To reassign a job to another engineer via the scheduler 1 Open the Scheduler Engineers DAVID MORRIS DELIVERY YAM Engineer Team 4 Engineer Team B TYSEDEN CHRISTIE Jane Smedley Peter Rushworth SERVICE CO Simulator a Engineers DAVID MORRIS DELIVERY YAM Engineer Team 4 Engineer Team B TYSEDEN CHRISTIE Jane Smedley Peter Rushworth SERVICE CO 3 Click Assign and then right click the job and select Send to engineer 28 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent 4 The next time the Remote Console software does the next scheduled send receive a message will be sent to the originally assigned engineers device advising that they have been unassigned from the job i Processing message go Y f em Name Sched Notification You have been unassigned from job 345 and the job has been removed from cole your device Options 5 The job will automatically be removed from their device The new engineer will receive a message that a new job has arrived 6 The Audit on the job will show the following View extensions amp audit 345 Vantage Computing Ltd renee Field
159. worth A Message Cancel 10 In the Subject box enter the subject of the email message 11 In the Message box enter the body of your email message 12 Tap Send to send the email message The email message will be queued up for sending and will be sent when the next automatic send receive is actioned 13 Tap Cancel to exit the new msg screen without sending the message Copyright Vantage Computing Ltd 2009 All rights reserved Service Accent Wireless User Guide 177 Using Service Accent Wireless To delete an email message 1 Select Go to my inbox option from the Service Accent Wireless welcome screen F SA Wireless Service Accent Wireless Go to my jobs Go to my inbox Close Wireless About ireless Copyright 2003 2009 Vantage Computing Ltd All rights reserved 2 The following screen will be displayed i SA Wireless My inbox Service Meeting peter rus Options 3 Highlight the message to delete j SA Wireless My inbox 15 25 Service Meeting peter rus Options 178 Service Accent Wireless User Guide Copyright Vantage Computing Ltd 2009 All rights reserved 4 and then tap Options Highlight the message te delete Tap Options to delete the message 5 The following is displayed j SA Wireless Service Accent Wireless j SA Wireless My inbox ayes Service Meeting peter rus My inbox 1 A 6 Tap Delete this message 7 The mess
160. y lt E bth eres cervicsacrent com agpextage Re Eppo for irie Ace V Service Accent Product A Services Caria Accent Support and assistance for Service Accent Ferree balatans Eustemer neem ibadied Trial echrware Weridwide dealers Dereet bodied The resources on this page will help pou get assistance for any questions and problema you may hawe about Breg Service Accent Meter and ak ce 2 The Service Accent dealer you purchased Garvie Accent consumables from g rT your Servs amp ccent kiol fren a billig reipondibhe for provides your tuppar If yeas iiid bo conkest y suppor prowdar plesta cick the link below 3 Cerkect your suppor prewider Search for a solution Search the online knowledge bade for seer i Coe quernse Content ig ated regularly and ie kapt up bo date with the latest answers and bps Whe tg the knoerledigs base Cocumentebon and guides to installing and configuration Senate Areeni pe ts moduks he to ati ard installation Se ee Check for updates bo Serece Accent and its components Fi het enhancements ar mad tabh pr i available iaveral Umag a ye and ypdalag ara Free bor Sort ect od Ge be the deweloads page White papers and manuals Whit p p rt manual ahd documentation mabig pou bo learn more sbot Service Aoment and Service Appert Remote Solubons Manuals concepts and sonaria are fwmlable here 3 view Pa wile papari Copyright Vantage Computing Ltd 2009

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