" @ User Guide - Global Telesat Communications
Contents
1. 14 15 35 TIYIG OUT cette 14 UD GIO 19 20 gt ep TEES 1 4 7 Mele RA 7 WEP ederet 15 1 WLAN 14 15 wMMI 3 9 11 19 21 22 24 36 Thuraya IP Voyager User Guide THURAYA 6 stay close2. ADU has a clear view of the sky in the direction of the satellite The terminal Refer to the network settings network settings supplied by your Service Provider may not be If the DNS Host settings are correctly changed the PC must be configured rebooted The browser may For Firefox go to Advanced not be correctly Preferences and select Direct configured connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN YOU MAY NEED TO RECHECK THIS BOX UPON RETURNING TO YOUR OTHER INTERNET CONNECTION No network access Interference from If you are near another satellite or poor network other satellite mobile terminal switch the other performance mobile terminals satellite mobile terminal off or move as far away as possible to avoid interference Thuraya IP Voyager User Guide 23 Terminal is overheated Thuraya IP Voyager stops Let the Thuraya IP Voyager cool down before attempting to sending data even with good network connection resume operation The Signal Quality Normal behaviour There are several types of meter on the channels used by the terminal WMMI changes each with different signal from time to time strengths Because the Signal Quality meter measures the channel currently in use there may be slight differences in what the meter shows as channels are cha
3. various Settings functions from the menu on the left side of the screen Network Settings Security Management Settings Login Settings WLAN Settings Remote Access Advanced Settings NETWORK SETTINGS SCREEN THURAYA HUGHES Modem Status 2 mas DHCP Server After checking on the SAVE button restart the Thuraya Terminal and reboot your PC for the changes to take effect Exerate con when changing network settings Please consu your Service After executing the necessary First Time Set up steps to configure the Thuraya IP Voyager you may want to select the Network Settings Screen to check your network configuration This screen provides you with control over key network access parameters Here you find the appropriate Domain Name Service DNS and the Access Point Name APN information configured by your Service Provider You are also given the ability to make changes a Note Generally your Service Provider has already performed this configuration step for you Whenever you modify the addresses on the Network Settings screen you must press SAVE and exit the WMMI reboot your computer and power the Thuraya IP Voyager off and then back on so that the new settings can take effect Thuraya IP Voyager User Guide 9 Private Local IP Address This setting allows you to change the all four octets of the terminal s BDU local gateway address Changing this address w
4. You will also need to turn the terminal BDU off and then on again so that the new settings can take effect If you want the values you have entered to be ignored click the CANCEL button and the Network Settings remain as they were with no reboot required SECURITY MANAGEMENT SCREEN THURAYA HUGHES Modem Status Vi W Note To the PIN you must enter the Sixt PIN marbor and SAVE Erter SIM PIN Change SIM PIN Diable vi The Security Management Screen allows you to impose a tighter level of security on your Thuraya IP Voyager SIM PIN Disable Enable If Enabled a prompt requests you to enter the SIM PIN each time you power up the modem This helps prevent unauthorised use of your SIM Disable this feature to skip the PIN entry process To change the setting click the desired one enter the current SIM PIN required and click the Save button Thuraya IP Voyager User Guide 11 Wb Note If the SIM PIN code is incorrectly entered three times the SIM will be locked until the PUK Pin Unlock Key number is entered Consult your Service Provider for the PUK number Change SIM PIN If the SIM PIN is enabled and you would like to change the existing PIN click this link You will be required to enter the Old PIN the New PIN and the New PIN again for confirmation Lock Upon SIM Change When this setting is enabled you must enter a
5. browser interface will allow you to access the wMMI Each of the main web pages contains important status information in the upper left hand corner The bar graph next to the s icon represents receive signal strength During a streaming session this area also maintains a timer to record how long the session has lasted Thuraya IP Voyager User Guide 3 HOME SCREEN THURAYA HUGHES Modem Status m Network Status Connected om Es Transmit Rate Standard Standard The Home Screen provides you with key summary status information about the Thuraya IP Voyager and is also a gateway into Thuraya Voyager management Network Status Provides the status of the network connection Transmit Rate Provides the requested and actual transmit channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Receive Rate Provides the requested and actual receive channel data rate The actual allocated data rate may vary from the one requested due to subscription or system capacity restrictions Fixed Rate Provides the status of the Fixed Rate control Enable Fixed Rate when using a streaming connection that must match the requested data rate If the rate is unavailable the connection is denied Multimedia Provides the status of the Multimedia control Enable Multimedia when using streaming applications like Voice over Internet Protocol VoIP or live v
6. connected to your network allowing you to perform standard system activities such as Internet browsing PDP Packet Data Protocol 36 Thuraya IP Voyager User Guide QoS Quality of Service SIM Subscriber Identification Module Your Service Provider issues you a SIM containing your SIM Personal Identification Number PIN and other security related information You insert the SIM into the terminal BDU SIM holder as part of terminal hardware setup If you configure the terminal to enable SIM PIN security each time you invoke the terminal wMMI after turning on the terminal PIN authorisation is required in order to use the system SIM PIN A Subscriber Identification Module SIM Personal Identification Number PIN may be supplied by your Service Provider If SIM PIN entry is enabled Thuraya IP Voyager wMMI Security Management screen a prompt requests you to enter the SIM PIN each time you run the wMMI This helps prevent unauthorised use of your SIM Static IP Address A static Internet Protocol IP address is a number that is assigned to a computer by an Internet Service Provider ISP to be its permanent address on the Internet Computers use IP addresses to locate and talk to each other on the Internet If Static IP addressing is enabled on Thuraya IP Voyager wMMI Network Settings screen you must enter an IP address supplied by your Service Provider in the Static Public Network IP Address field that follows Status Code A nu
7. network priority If the problem continues contact your Service Provider A new GPS fix was obtained during the connection process superseding the old fix The terminal will reacquire the connection If the problem continues and a new connection cannot be made contact your Service Provider Verify that the ADU has an open view of the sky to get a GPS fix If the problem continues Thuraya IP Voyager User Guide Number and Cause Description obtain new GPS fix in contact your Service Provider an open area away from obstructions Contact SP if problem persists 130 Network access GPS fix is too old The Thuraya IP Voyager will unavailable GPS acquire a new GPS location location needs and connection Do not power updating The Thuraya off the terminal BDU IP Voyager will acquire a new GPS location and connection Do not power off 132 Terminal The terminal is too Allow the terminal to cool down temperature too high hot Thuraya IP Voyager User Guide 35 Glossary ADU Above Deck Unit The Thuraya IP Voyager tracking antenna APN Access Point Name APNs can be assigned to each external network interface to allow communications among multiple Internet Service Providers ISPs If use of multiple ISPs is required in your network on Thuraya IP Voyager WMMI Network Settings screen you can enable APN and enter the value supplied by your Service Provider BDU Below Deck Unit The Thuraya IP V
8. or dial up connection 2 Goto www thuraya com or use the Upgrade link on the Properties Page if connected to the Thuraya IP Voyager 3 Goto the web site area for Thuraya IP Voyager updates 4 To download select the latest upgrade package The browser proceeds to retrieve the package 5 Once the package is downloaded you are prompted to execute the package Select Yes and the upgrader application will self extract onto the PC s hard drive 6 Once the package is installed it puts a shortcut on the desktop and prompts you to upgrade now Make sure the Thuraya IP Voyager is now connected to the PC via Ethernet and is powered up Select the upgrade option on the PC and the program will allow you to upgrade the terminal BDU 7 The upgrader will query the current software version of the terminal BDU You should choose whether you want to upgrade to the newer version of software 8 If you choose to upgrade the terminal BDU the process automatically downloads the new release of software and forces a terminal reboot 9 When the terminal BDU returns from reboot you can verify that the download was successful via the Properties page in the WMMI or by confirming the new release on the upgrader Thuraya IP Voyager User Guide 19 20 10 Once loaded onto a PC the upgrade program can be used to upgrade any number of Thuraya IP Voyager units Just connect them one at a time and execute the upgrade program Thuraya IP Voyager User
9. security code when the terminal powers up with a new SIM Restricted Administrative Access When Restricted Administrative Access is enabled protected web pages can only be accessed after you enter a username and password The username is the fixed string admin and the password is the security code Change Security Code The security code is 12345 when shipped from the factory To change an existing Security Code click this link You will be required to enter the Old Code the New Code and the New Code again for confirmation Eb Note If you forget the security code you will need to consult with your service provider 12 Thuraya IP Voyager User Guide LOGIN SETTINGS SCREEN THURAYA HUGHES Modem Status PN 4 Provider Security Onati V User Name Password Confirm Password Utilize the Login Screen only if you have been given the necessary information from your Service Provider Service Provider Security If this is enabled you can enter a User Name and Password for authentication between the Thuraya IP Voyager and your Service Provider Your Service Provider will let you know if this step is required and give you the necessary information User Name Password Confirm Password You must enter the password twice to ensure accuracy Thuraya IP Voyager User Guide 13 WLAN CONFIGURATION SCREEN THURAYA HUGHES Modcm Status SP WLAN Conf
10. 123 Network connection failure Subscribed QoS rejected by network Please contact your Thuraya IP Voyager User Guide Network connection failure unknown cause Network connection failure because service option is temporarily out of order Network connection failure The terminal was powered down while connected to the network Network connection failure because the APN is missing or invalid Network connection failure due to rejection by the GGSN Network connection failure because the requested QoS was rejected the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down If the problem continues contact your Service Provider Network may be down You will generally not see this code In order for you to deactivate the PDP you must power down the terminal If the problem continues contact your Service Provider Contact your Service Provider to get the correct network settings Verify User ID Password is correct on the network Settings Screen re enter and try again If they are correct and the problem continues contact your SP Modify the QoS settings and try again If the problem continues set all QoS settings to the default values and try again If the problem continues with the Service Provider Number and Description 124 Network connection failure Invalid transa
11. 89 17 ETSI EN 301 489 20 IEC 60950 1 We hereby declare that all essential radio test suites have been carried out and that the above named product is in conformity to all the essential requirements of R amp TTE Directive 1999 5 EC and RoHS 2 Directive 2011 65 EU This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation This equipment has been tested and found to comply with the limits for Class B Digital Device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in residential installation This equipment generates and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving ADU e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a cir
12. CCESS SCREEN THURAYA HUGHES Modem Status m Remote Access operation Ovicadier The Remote Access Screen enables wMMI access from the satellite side of the terminal To use the feature select the Enabled option type in a password and select Save Obtain the Network IP Address from the Properties Screen and use that in the browser on the remote PC as follows http 85 115 79 53 45380 85 115 79 53 is an example your terminal address will be different and can change with each PDP session depending on whether the network is issuing a dynamic IP address or static IP address In general the IP address to use is http aaa bbb ccc ddd 45380 where aaa bbb ccc ddd is your terminal s public IP address and the access port is 45380 You will need the remote access password to log into the terminal prior to gaining access to the wMMI For security reasons you should use the Logout button on the wMMI once you have finished the session e Only one Remote Access session is supported at any one time e The Thuraya IP Voyager must have an active PDP context in place The remote access password can be changed by entering a new string using the Remote Access Screen password entry e The Remote Access feature is disabled by default 16 Thuraya IP Voyager User Guide f you forget the Remote Access password simply enter new one to overwrite the old one Note that remote access does use satellite data that will be bill
13. Description 26 SIM card error IMSI field is longer than 8 bytes and is invalid Please contact your Service Provider 27 GPRS software internal failure GPRS stack message subscription failure Please contact your Service Provider 28 Your PC has been disconnected from the Thuraya IP Voyager Please ensure the interface cable is plugged in securely 29 Your requested QoS parameters could not be met by the network Please try again later 30 Your requested QOS parameters are not valid Please modify them and try again 31 External ADU Comm Failure 32 ADU Cable Calib Failure SIM card may have been programmed incorrectly Internal software error The connection between PC and Mobile Terminal has been removed or the interface cable between Terminal Equipment and Mobile Terminal is not plugged in properly Current Network Resources cannot support the Quality of Service requested QOS selection incorrect ADU Fault External Communication Failure between the ADU and terminal BDU ADU Fault Cable Calibration Failure between the ADU Thuraya IP Voyager User Guide SIM card was incorrectly programmed The SIM card must be replaced by another from your Service Provider Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Remove and reinsert the interface cable from both the PC and the Thuraya IP Voyager When done rebo
14. Guide Troubleshooting Some general hardware and software problems you may encounter in the installation and operation of Thuraya IP Voyager along with the possible source of these problems and how to correct them System Status codes and descriptions reported to you by the Thuraya Voyager on the wMMI screens along with their possible causes and solutions If unable to correct a problem please contact the Thuraya IP Voyager dealer you purchased the unit from gt gt General Troubleshooting Thuraya IP DC input not Ensure that between 10 to 32VDC Voyager will not present is present at the terminal BDU switch on power connector Note extended DC cable runs may require a higher source voltage or lower resistance wire to ensure that the operating voltage is maintained under load The remote switch The Thuraya IP Voyager will not line is not active power up unless the remote switch input has DC voltage applied The fuse is blown or Check the blade fuse for missing connectivity and replace if necessary Use only a 15 Amp fast blow ATO blade fuse Littelfuse part number 0287015 Insufficient current Ensure that the DC supply has sufficient current 12A to supply the Thuraya IP Voyager SIM card error SIM card or SIM Visually inspect the SIM card and card contacts may SIMcard contacts and return SIM be damaged card to your Service Provider if it is damaged SIM card may not Verify that the SIM card is presen
15. Nw EI Thuraya IP Voyager Thuraya IP Voyager Satellite Terminal THURAYA stay close IP Voyager User Guide Revision 2 3500883 0001 PROPRIETARY NOTICE All rights reserved This publication and its contents are proprietary Hughes Network Systems LLC No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems LLC 11717 Exploration Lane Germantown Maryland 20876 HUGHES HughesNet IPoS SPACEWAY AlReach Broadband Unbound and Connect to the future are trademarks of Hughes Network Systems LLC All other trademarks are the property of heir respective owners Copyright 2013 Hughes Network Systems LLC Safety Information For your safety and protection read this entire user guide before you attempt to use the Thuraya IP Voyager In particular read this safety section carefully Keep this safety information where you can refer to if necessary Warning Symbols Used this Guide This section introduces the various types of warnings used in this document to alert you to possible safety hazards AN WARNING Potential radio frequency RF hazard Where you see this alert symbol and WARNING heading strictly follow the warning instructions to avoid injury to eyes or other personal injury WARNING Where you see this alert symbol and WARNING heading strictly follow the warning instructions to a
16. atic IP Address If this button is selected the Thuraya IP Voyager uses the IP address you enter in the associated IP Adaress field You should check this box and enter an IP address only if directed to do so by your Service Provider DNS Obtain DNS Address Automatically If this button is selected the Thuraya IP Voyager uses a Primary Host Domain Name Service DNS automatically assigned by the network during the period when the terminal connects to the network Static DNS Host If this button is selected the Thuraya IP Voyager uses the DNS address you enter in the DNS Address field You should check this box and enter an IP address only if directed to do so by your Service Provider DMZ Host If you wish to route incoming network originated IP traffic to a specific connected device enter that device s IP address in this 10 Thuraya IP Voyager User Guide parameter Be careful to establish a suitable firewall on this device to protect against malicious attacks from the Internet APN Selection If use of multiple Internet Service Providers is required you can modify the current Access Point Name APN value You should modify these fields only if directed to do so by your Service Provider The choices are the following Streaming CBR Refill lt BLANK gt enter the desired name and Disabled SAVE CANCEL If you want the values you have entered to be processed click the SAVE button exit the WMMI and reboot your computer
17. by the Network Connection failure due to the network Session Manager SM Thuraya IP Voyager User Guide Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Contact your Service Provider to regain authorised service Your Service Provider should check the subscription entries in the Home Location Registry Contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Verify settings and contact your Service Provider to regain authorised service The Service Provider should check the subscription entries in the Home Location Registry Power down the Thuraya Voyager and try again If the problem continues contact your Service Provider Power down the Thuraya Voyager and try again If the problem continues contact your Service Provider Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider 27 Number and Cause Description 20 Network connection failure Too many failures to activate PDP context Power down and try again 21 Network connection failure Network assigned an invalid IP address Power down and try again 22 Network connection failure No response from network Power down and try again 23 Network connection failure Protocol error received from network Power dow
18. cecececcuseuvscececccscauavsececeeesauaaaasseceess 13 WLAN CONFIGURATION 14 WLAN SECURITY SCREEN 15 REMOTE ACCESS SCREEN ssecccecccccccssssececececensssvsceceseccsauasssececeeccauaaaneceeeess 16 ADVANCED SETTINGS 5 18 UPGRADING THE THURAYA IP VOYAGER 19 UPGRADING SOFTWARE ccccccccccscscccscscscccscscscccscccscccsscsssccsccsssssssccescsssssssssescues 19 iieri 23 e j co 21 GENERAL TROUBLESHOOTING 21 STATUS c UU 24 GLOSSARY E 36 SPECIFIC ATION mec 38 M 40 Thuraya IP Voyager User Guide Introduction Your Thuraya IP Voyager terminal provides mobile high soeed data communications via satellite Using Always On technology you can remain connected to the Internet while only sending or receiving the data that you need at speeds of up to 444kbits s just as if you were sitting at your office desk The Thuraya IP Voyager works with your computer using an Ethernet or Wi Fi connection much like commercially available wireless routers Note that the Wi Fi Access Point in the Thuraya IP Voyager uses a separate subnet and DHCP server than th
19. ction id Reacquiring connection 125 Network connection failure Unknown Session Manager error Reacaquiring connection 126 Network access temporarily unavailable Please wait the Thuraya IP Voyager should automatically reacquire a connection within 1 2 minutes 127 Network access blocked Radio priority is less than threshold Thuraya IP Voyager waiting to be unblocked by the network 128 Network Blocked GPS fix is too old Please obtain new GPS fix in an open area away from obstructions Please contact SP if problem persists 129 Network Access blocked GPS location may be too old Please 34 by the Network default values contact your Service Provider Network connection failure due to invalid transaction ID Network connection failure due to unknown session manager error Network connection failure because network access is blocked Network access is blocked due to the user s priority Notification of a GPS fix during or after Network connection procedure GPS fix may be too old If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network access is blocked The network will send the terminal a timer value and the terminal will attempt to connect again when the timer is complete If the problem continues contact your Service Provider You are blocked from Network access due to your
20. cuit different from that to which the receiver is connected e Consult the dealer or an experienced radio TV technician for help Any changes or modifications not expressly approved by the party responsible for compliance could void the user s authority to operate the equipment iv Thuraya IP Voyager User Guide Contents SAFETY WARNING SYMBOLS USED IN THIS WARNINGS FOR THE THURAYA IP VOYAGER TERMINAL II tete pid acd V INTRODUCTION feascscccccecccaccestacocccceaccsedesnvecesesnccsseesaccdeissdccsseerscccsvesdvecaudeawccaveese ag 1 FIRST TIME SET UP e 1 QUICK REFERENGE 5 niens Pn Erbe EE Ya iraa 2 GLOBAL POSITIONING SYSTEM 2 INTEGRATED STATUS 0 8 2 WEB MAN MACHINE INTERFACE WMMI 5 5 3 Hr 4 PROPERTIES SCREEN E 5 STATISTICS SCREEN ss CONNECTION MANAGEMENT SCREEN ccscccessssssssssssssssscsssssseessseeeseeseeeeeeeeeenenes 7 STATUS SCREEN Ct 8 SETTINGS SCREENS EE 9 NETWORK SEMINGS SCREEN 9 SECURITY MANAGEMENT 11 LOGIN SETTINGS SCREEN ccseseeccecccccccsese
21. d automatically during operation provided the ADU is able to receive the GPS signal et Integrated Status Display The terminal BDU has an Integrated Status Display which allows you to view the operational status of the terminal The display includes four lights for this purpose as explained in the following table Description On when the BDU is powered up light is embedded in the power switch Network On when a network connection Connection has been established light is next to the world icon On when a valid GPS location has been obtained light is labelled GPS On when the Thuraya IP Voyager has detected a fault check the web user interface for additional information light is next to the warning icon 2 Thuraya IP Voyager User Guide Web Man Machine Interface WMMI Screens The Thuraya IP Voyager can be accessed through a standard web browser interface To accomplish this the connected computer must have one of the following supported browsers installed along with Java enabled Java Runtime Environment 1 3 1 or later Internet Explorer 6 0 or later Firefox 2 0 e AOL Explorer e Macintosh Safari To access the Thuraya IP Voyager connect your computer via Ethernet or WLAN run a supported browser and enter http 192 168 128 100 into the browser s address field You may wish to add this address to the browser s bookmark list so the adaress will be easier to find in the future When active the
22. e wired Ethernet port An internal router allows IP traffic to flow seamlessly between the two subnets and out over the satellite link While the Thuraya IP Voyager operates very similarly to other data modems that you may be familiar with there are a few important operating differences to note Please read this user guide carefully to understand all the aspects of operating your Thuraya IP Voyager First Time Set Up Please refer to the installation manual for the Thuraya IP Voyager terminal as it applies to your installation Do not stand in front of the Antenna ADU The ADU emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts at the side or top of the ADU when system is operational Thuraya IP Voyager User Guide 1 Quick Reference This section serves as a reference guide identifying the key operational aspects of using the Thuraya IP Voyager system and the Controls and Indicators on the Thuraya IP Voyager and their functions gt gt Global Positioning System Operation The Thuraya IP Voyager contains an integrated Global Positioning System GPS receiver that is used to provide location information GPS location information is required for system access and the reception of new GPS location is attempted automatically every time Thuraya IP Voyager is powered on The GPS receiver is located in the antenna otherwise known as the Above Deck Unit ADU It is update
23. ed to the account on the user terminal The remote access data also shares the channel with any other traffic being sent and received by the Thuraya IP Voyager Thuraya IP Voyager User Guide 17 ADVANCED SETTINGS SCREEN THURAYA Modem Status Horne ve Daterng vi MOM Conmiguration Durable 24 MOM Montor 60 Power Up Profile Standard gt Transmit sme Multimedia Fixed Rate yea Katie 9 Vi 12056 1200 29 C 250 Enable Erie 35ko 5 The Advanced Settings Screen allows you to modify several key operating parameters in the unit Satellite Search Method Normal is the default method to use unless your Service Provider specifies the Full Method The Full method takes longer and utilizes more resources since it will search all possible frequencies for the Thuraya IP service This full search can take up to 20 minutes Buffering When buffering is enabled the Thuraya IP Voyager can store more data to handle bursts of IP traffic from connected devices When buffering is disabled only the minimum of traffic is stored to reduce latency Disable buffering for low latency traffic such as voice or video Streaming Alert There is also a streaming timer Modem Status embedded within the Modem Status box that appears on the upper left hand corner of the web page This p
24. f the problem continues contact your Service Provider Clean up PC applications that are consuming excessive TCP connections Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider If terminal cannot reattach Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider User can reconnect using the WMMI connection controls If the problem continues contact your Service Provider If the problem continues in other areas where service is allowed contact your Service Provider Thuraya IP Voyager User Guide Number and Description 105 Network You are using a If the problem continues with an connection failure SIM card from authorised SIM card contact Roaming is not carrier that does your Service Provider allowed Reacquiring not have a connection roaming agreement with your Service Provider 106 Network Network If the problem continues connection failure connection contact your Service Provider Thuraya IP Voyager failure because implicitly detached terminal was the network implicitly Reacquiring detached by the connection Network 107 Network service isnot Network service If the problem continues available Network not available due contact your Service Provider resources not available to lack of network Reacquring resources connection 108 Network service is Network se
25. huraya IP Voyager User Guide 39 Index adaress 3 10 28 36 37 Administrative Access 12 2 22 23 32 34 38 antenna ii iv 1 5 8 22 23 E 9 11 33 36 7 sec 24 BDU 1 21 23 26 36 38 2 23 19 22 23 5 connection profiles 5 data Usage aet 6 DNS sii kee 9 10 23 36 Ethiemel 1 19 36 fault 21 Fixed Rates 4 7 GPS 2 5 22 23 32 34 35 36 6 26 MEER 3 eren meer are 13 6 15 16 4 7 password 12 13 33 11 12 22 25 37 POINTING EE ees 23 Power 2 Private Satellite Modem IP 6 40 22 23 Public Network IP Address 6 10 37 QOS 7 33 37 Quality of Service 7 37 GOON 14 Restore Factory Defaults elim satellite ii 1 5 7 8 19 23 36 security 5 12 Signal Quality 8 24 Signal 8 SIM5 11 12 21 22 24 25 26 29 31 37
26. ideo playback Connect Disconnect This button toggles the network connection state on or off When disconnected no data can be sent or received Change Data Rate This button allows you to change the connection parameters for the current session 4 Thuraya IP Voyager User Guide Quick Connect These buttons access pre stored connection profiles GPS The display includes the GPS receiver state On Off GPS satellites visible GPS validity compass direction and ADU angle Once a GPS position is obtained the Thuraya IP Voyager will provide the compass direction and degrees of elevation to the satellite This information can be used to ensure that the ADU has a clear view of the Thuraya satellite at the current location PROPERTIES SCREEN THURAYA HUGHES Modem Status Current Settings Software Version 0 0 0 34 10 17 2013 Network IP Address 85 115 79 128 Private Local IP address 192 168 128 100 WLAN Local IP address 192 168 129 100 Access Point Name Standard VBR Thuraya IMEI 357932 01 010001 5 SIM IMSI 901059898011117 Ethernet MAC Address 00 80 ae 3d 5f 94 WLAN MAC Address 00 19 88 49 00 8F Restore Factory Defaults Upgrade Modem Software Reset Terminal Refill Extract Terminal Summary Log The Properties Screen displays a summary of current communications parameter settings You can also use this screen to do the following Restore Factory Defaults When you click this button the res
27. iguration Screen allows you to configure the integrated WLAN Access Point AP which can support up to eight simultaneous clients using 802 11b g n The WLAN AP operates its own subnet and utilizes its own DHCP server The WMMI remains at 192 168 128 100 default whether accessed via WLAN or Ethernet WLAN Power Select ON or OFF to turn the feature on or off WLAN Power Off timeout If disabled there is no timeout If this parameter is enabled the WLAN will remain powered up for the selected timeout value after the terminal powers on If WLAN activity is detected during the timeout the WLAN card will power down WLAN SSID The WLAN network ID SSID can be entered as desired WLAN Region Select the WLAN region from a drop down list X10 X20 X30 X31 X32 X40 and X41 If you try to activate a channel not supported in the selected region the request shall be rejected with an error message WLAN Channel Select the WLAN channel from a drop down list WLAN Local IP Address The WLAN network uses the default subnet of 192 168 129 xxx with DHCP addresses starting at 192 168 129 100 The two least significant octets can be changed to different values however the WLAN subnet must remain distinct from that used by Ethernet 14 Thuraya IP Voyager User Guide WLAN SECURITY SCREEN THURAYA HUGHES f Modem Status The WLAN Security Screen allows you to configure WLAN security parameter
28. ill change the address of the WMMI and the base address for the Ethernet DHCP server This subnet must remain unique from the WLAN subnet address being used DHCP Server The DHCP server for Ethernet can be enabled or disabled as needed If disabled a local static IP addressing scheme must be used by connected Ethernet devices This setting has no impact on the WLAN operation which uses a dedicated DHCP server Netmode This command allows for NAT or Relay Mode to be selected The NAT Network Address Translation mode allows multiple devices to be connected via the Ethernet and WLAN ports This is the default operating mode Relay Mode is used for special situations where a single local device needs to be assigned the same address as the Global IP Address assigned to the terminal BDU The connected device is assigned a LAN address initially but with a very short DHCP lease time When the Global IP Address is assigned to the terminal BDU it is flowed through to the connected device via a DHCP address reassignment All WAN traffic flows through to the single connected device with no port or address translation Relay Mode is only available on the Ethernet port and DHCP must be enabled at the same time on the connected device Global IP Address Obtain Address Automatically If this button is selected the Thuraya IP Voyager uses an IP address automatically assigned by the network during the period when the terminal connects to the network St
29. ion The GPS fix does not match the selected Routing Area Information RAI Network service not available cause unknown Network connection failure due to insufficient resources If the problem continues contact your Service Provider You should verify that the ADU has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider Verify that the ADU has an open view of the sky to get a GPS fix If the problem continues contact your Service Provider You should verify that the ADU has an open view of the sky to get a current GPS fix If the problem continues contact your Service Provider If the problem continues contact your Service Provider If the problem continues contact your Service Provider Network may be down Thuraya IP Voyager User Guide Number and e Cause Description 117 Network connection failure PDP rejected for unspecified reason Reacquiring connection 118 Network connection failure Service option temporarily out of order Reacquiring connection 119 Network connection failure PDP deactivated by network Reacquiring connection 120 No network connection User initiated PDP deactivation 121 Network connection failure Missing or invalid APN Please provide correct information and try again 122 Network connection failure Rejected by GGSN Please re enter User ID Password and try again
30. isable 126Kbps wj 64Kbps 256K 6K Stream Enable M Disable 3 256Kbps 16Kbps 256 2 Stream Enable 9 Disable 3 258Kops 32Kbps Management 258K 64K Stream Enable v Disable 256Kbps B4Kbps 4 Stream Enable iv Disable 384Kbps 16Kbps 384K 32K Stream Enable m Disable 32Kbps 4 4 Stream Enable Disable 384Kops 64kbps Save Cancel Capri 2012 2013 THURAYA TELECOMMUNICATIONS COMPANY ALL RIGHTS RESERVED Accessible from the Main Menu the Connection Management Screen allows you to select from nine Quality of Service QoS quick connect buttons Each button can be customized using the Details link on the Connection Management Screen The customization parameters for each button are as follows Transmit Rate and Receive Connection Rate Allows you to select the transmit and receive rates from the list of bandwidth values Multimedia Control Allows you to enable or disable Automatic Repeat reQuest ARQ over the satellite Typically ARQ an error control protocol for data transmission is best disabled for voice or video traffic Fixed Rate Control Allows you to enable or disable fixed rate service over the satellite You can force the connection to match the requested QoS If disabled the best streaming rate possible up to and including the selected rate will be allowed If enabled the terminal will not set up a connec
31. lease contact your Service Provider 9 You have no subscription service is not allowed Ensure you are using a valid Thuraya SIM Please contact SP if problem persists 10 The network detached the terminal by the network Verify your settings APN IP etc and retry 11 Network connection failure Invalid parameters used for network attach procedure Please contact your Service Provider 12 Network connection failure LLC or SNDCP failure Power down and try again 26 Network connection failure because the user is not allowed to connect to the Network Network connection failure because the terminal is not allowed to connect to the Network Network connection failure because you are not identified as a subscriber to the service Network connection broken with an unknown cause Network connection failure due to use of invalid parameters Network connection failure caused by LLC or SNDCP failure your Service Provider Your authorisation has been removed by your Service Provider SIM card IMSI is not authorised Contact your Service Provider to regain service The terminal authorisation has been removed by your Service Provider terminal BDU IMEI is not authorised Contact your Service Provider to regain authorised service Contact your Service Provider to receive authorised service Your Service Provider should check The subscription entries in the Home Locatio
32. mber which uniquely references an event or condition in a hardware or software system In Thuraya IP Voyager if there is a fault detected the status code and a description are displayed at the bottom of the terminal wMMI Home and Status screens Thuraya IP Voyager User Guide 37 Specification Physical Characteristics Weight BDU 2 2 Weight ADU 2 0 kg Size BDU 46 mm x 281 mm x 233 mm Size ADU 252mm x 119mm Packet Data Services Streaming IP 384 kbps Standard IP 444 kbps Environmental Operating Temperature 25 C to 55 C Storage Temperature 40 C to 80 C Operating Humidity 95 RH at 40 C Mechanical Vibration 200 2000 Hz 0 3 m s MIL Spec 810B Unpacked Drop 0 5m cosmetic damage only Ingress Protection ADU IP56 Compliance and certifications CE EMC 301 444 301 489 IEC 60950 External Power Main power input 10 32VDC Maximum current 12A Interfaces Connectors 4 Ethernet PoE IEEE 802 3af standard User Interface Web based graphical user interface accessible via standard web browser External Connector Thuraya Satellite tracking antenna HN221 Land mobile WLAN Connectivity IEEE 802 11 b g n standard with WEP WPA and WPA2 encryption SSID broadcasting control MAC address filtering DHCP 38 Thuraya IP Voyager User Guide Declaration of Conformity T
33. n Registry Verify settings Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Contact your Service Provider Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Thuraya IP Voyager User Guide Number and f Cause Description 13 Network connection failure Unknown PDP type Please contact your Service Provider 14 Network connection failure User authorisation failed Please contact your Service Provider 15 Network connection failure Service option not supported Please contact your Service Provider 16 Network connection failure Service option not subscribed Verify your settings APN IP etc and retry Please Contact SP if problem persists 17 Network connection failure N SAPI has already been used Power down and try again 18 Network connection failure Regular PDP deactivation by network 19 Network connection failure SM network failure Power down and try again Network connection failure Network connection failure because the user is not authorised for service Network connection failure because the service option is not supported Network connection failure because user was not subscribed to the service option Network connection failure because network assigned an N SAPI that is already being used The connection was deactivated
34. n and try again 24 Network connection failure GPRS stack could not attach to MUX interface Power down and try again 25 Network connection failure GPRS stack could not detach from MUX interface Power down and try again 28 Too many failed attempts 4 to connect to the Network Assignment of an invalid IP address by the network during connection Network connection failure due to lack of a response from the network Network connection failure due toa protocol error Internal software error Internal software error This failure may occur because of a weak signal due to obstructions or geographic position such as extreme latitude or longitude Contact your Service Provider to verify coverage for your location Power down the Thuraya Voyager and try again If the problem continues contact your Service Provider The Service Provider should verify that you have the correct network settings Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Power down the Thuraya Voyager and try again If the problem continues contact your Service Provider Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Power down the Thuraya IP Voyager and try again If the problem continues contact your Service Provider Thuraya IP Voyager User Guide Number and 4 as Cause
35. nal The Security Code The code may After ten failed attempts to enter the appears to be have been Security Code you must switch the invalid changed terminal off and on again to have access to another 10 retries If you forgot the Security Code contact your Service Provider The SIM PIN code The code may If the SIM PIN is blocked contact appears to be have been your Service Provider to obtain the invalid changed PUK PIN Unlock Key code Enter the PUK when prompted Thuraya IP No signal or weak Make sure no obstruction is blocking Voyager cannot signal the ADU Make sure that you do not locate itself using place any objects over the ADU 22 Thuraya IP Voyager User Guide GPS Determining GPS Wait for 5 minutes Switch the position can take terminal off and on again up to 5 minutes The ADU is not The ADU is required to be properly attached connected to the terminal BDU to obtain a GPS location Thuraya IP No signal or weak Make sure no obstruction is blocking Voyager cannot signal the satellite signal Make sure that the find the satellite ADU has a clear view of the sky in the direction of the satellite Thuraya PDP context Check the web MMI to ensure Voyager cannot disconnected that a PDP connection has been access the requested internet The ADU may be You may need to reposition the blocked Thuraya IP Voyager verifying that there are no obstructions blocking the satellite signal and that the
36. nce power on per session and cumulative lifetime data usage counts To reset the data counters of a session simply select the reset button for either transmit or receive and click the Apply button THURAYA HUGHES Tratfie Statistics since power on Data transmitted 12 201 KBytes 7 Reset Data received ST ACB KBytes 7 Reset Cumadative Traffic Statistica Data transmitted 3 526 Data received 26 345 While all reasonable efforts have been made to maximize the accuracy of this date usa informauon users are advised that accuracy may be affected by a variety of conditions Retults should be uted as quide only and users shouid be aware that the retuits do not override the calculations contained in invoices issued by the Service Provider ot Bb Note The data usage figures provided on the screen are estimates only This feature is not tied into the actual billing system Hughes assumes no liability if differences are found between data usage figures and your actual bill 6 Thuraya IP Voyager User Guide CONNECTION MANAGEMENT SCREEN THURAYA HUGHES Modem Status Tw Profile Name Multimedia Fixed Rate Transmit Rate Receive Rate 128K 16K Stream Enable Disable 128Kbps 16Kbps 128K 32K Stream Enable 9 Disable 128Kbps 32Kbps Stream Enable 9 D
37. nged from one type to another Status Codes Number and m Cause Description 1 SIM card is not installed Power down install SIM card properly and try again Absence or SIM card may not be present Verify incorrect that the SIM card is present installation of the SIM card SIM card may be inserted incorrectly Remove SIM card and make sure it is inserted according to the instructions in the Installation Guide SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Provider for service 2 SIM card read write Failure to read Power down the Thuraya IP 24 Thuraya IP Voyager User Guide Number and e Cause Description error Power down and try again 3 SIM card access has been blocked Please contact your Service Provider 4 SIM card has been improperly changed during an active session Power down and try again 5 SIM card is not responding Power down and try again 6 Arequired data field is missing from the SIM card Please contact from or write to the SIM card Failure to access the SIM card due to too many failed attempts with an invalid PIN You replaced a SIM card with another after the terminal was turned on Hardwa
38. ot the Thuraya IP Voyager Try a different QOS setting Check settings and If the problem continues contact your Service Provider Check ADU cable and restart terminal Check ADU cable and restart terminal 29 Number and dom Cause Description 4 Your PC is opening large numbers of TCP connections The Thuraya IP Voyager is running out of resources 42 TCP connection resources are depleted due to your PC opening excessive connections You must restart your terminal to regain service to the network 101 You were detached by the network The Thuraya IP Voyager is attempting to reattach 102 No network connection user initiated detach 103 Network connection failure PLMN is not allowed Reacquiring connection 104 Network connection failure LA is not allowed Reacaquiring connection 30 and terminal BDU Applications on your PC are generating excessive Internet connections Excessive TCP connections by the PC have consumed all available connection resources in the terminal The terminal cannot recover from this error Connection broken by the Network User initiated network disconnect Network connection failure due to PLMN not allowed Network connection failure because the Thuraya IP Voyager is in a service not allowed Location Area LA Check your PC for applications that may open large numbers of connections and disable these applications I
39. oyager inside vehicle unit DHCP Dynamic Host Configuration Protocol DHCP is a communications protocol that lets network administrators manage centrally and automate the assignment of IP addresses in an organization s network With use of the Internet Protocol each machine that can connect to the Internet needs a unique IP adaress You must make sure that the Windows network settings on your PC are set to allow the network to choose IP settings automatically DNS Domain Name Service a static hierarchical name service for TCP IP hosts The network administrator configures the DNS with a list of host names and IP addresses allowing users of workstations configured to query the DNS to specify remote systems by host names rather than IP addresses On Thuraya IP Voyager wMMI Network Settings screen a primary and possibly a secondary DNS address supplied by your Service Provider must be assigned Ethernet Ethernet is a local area networking method used widely throughout the computer industry GGSN Gateway GPRS Support Node GPRS General Packet Radio System GPS Global Positioning System When the GPS receiver in Thuraya IP Voyager gets a bearing on a GPS satellite the receiver computes and stores the terminal s location on earth That location is used in the Pointing Process to obtain your location relative to the Thuraya Satellite NAT Network Address Translation Normal Operational Mode In this mode the Thuraya IP Voyager is
40. re failure to access the SIM card Absence of a required data field on the SIM Thuraya IP Voyager User Guide Voyager and try again SIM card may be damaged Visually inspect the SIM card and return it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If the problem continues replace SIM card with a known good SIM card If the problem persists rerum the unit to your Service Provider for service This occurs after 3 failed attempts to enter the PIN The SIM card is locked Enter the PUK to unlock the SIM card The SIM card must be replaced when the unit is turned off Make sure the unit is turned off before replacing the SIM Power down the Thuraya IP Voyager and try again SIM card may be damoged Visually inspect the SIM cord and retum it to your Service Provider if damaged SIM card contacts may be dirty Clean the SIM card contacts with a dry cloth If problem continues replace SIM card with a known good SIM card If problem persists retum the unit to your Service Provider for service SIM card was incorrectly programmed and is missing one or more required fields The SIM card must be replaced by another from 25 Number and Hiph Cause Description your Service Provider 7 You are not allowed to connect to the network Please contact your Service Provider 8 Your terminal is not allowed to connect to the network P
41. rovides an indication of how long the streaming session has been active M2M Configuration When enabled the Thuraya IP Voyager will monitor the transmit and receive traffic If traffic is not seen on either direction for the timeout duration then the terminal will automatically reboot to ensure it stays online The feature will also try to re establish a PDP context if it is disconnected for any reason This mechanism is useful to ensure continuous operation from unattended installations M2M Monitor This is the timeout setting for the M2M feature 18 Thuraya IP Voyager User Guide STREAMING 7 mins Power Up Profile You can select the power up profile from a drop down list including Standard and three customizable streaming profiles Each streaming profile can be customized by name multimedia mode fixed rate mode transmit rate and receive rate Select the Save button to implement your modifications gt UPGRADING THE THURAYA IP VOYAGER Should a Thuraya IP Voyager software upgrade become available you can complete the upgrade process yourself The software can be downloaded directly from the Internet using any available access method including the Thuraya IP Voyager itself UPGRADING SOFTWARE In order to upgrade software you must first connect to the Internet and follow the steps listed below 1 Connect your PC Notebook to the Internet using the Thuraya IP Voyager satellite service wired LAN
42. rvice If the problem continues not available not available contact your Service Provider Reacquiring connection 109 Network Service is Network service If the problem continues not available No not available contact your Service Provider Network Move unit to a better coverage area and retry 110 Access to the Network service If the problem continues network is not not available contact your Service Provider available at the moment Thuraya Voyager acquiring network Power up the terminal under open sky and try again Thuraya IP Voyager User Guide 31 Number and Description 111 Network service is not available Limited network service Reacquiring connection 112 Network service is not available Invalid position Update the GPS under open sky and ensure you are under the Thuraya coverage 113 Network service is not available Invalid position for the selected Service Provider Reacquiring connection 114 Network service is not available Invalid position for selected RAI Reacquiring connection 115 Network service is not available Unknown cause Reacquiring connection 116 Network connection failure Insufficient resources Reacquiring connection 32 Network service not available due to limited service Network service not available because the GPS position is not valid Network connection failure because the of an invalid GPS posit
43. s including enabling disabling Wired Equivalent Privacy WEP hiding the SSID and setting Media Access Control MAC filters Access this screen by clicking the WLAN Security Settings link towards the bottom of the WLAN Configuration Screen WLAN SSID Broadcast Enable or Disable SSID broadcast Security Disable or chose an available security method Wired Equivalent Privacy WEP64 or WEP128 WPA or WPA2 WEP Key to Use Under WEP64 select the active 1 through Key4 from a pull down menu For WEP128 only key 1 is available WLAN Key Fields Key 1 through Key 4 In WEP64 mode enter a 10 character 0 9 A F key value in each of four text boxes In 128 bit WEP mode enter a 26 character 0 9 A F key value in the Key text box Generate Instead of manually entering a key value you may press the Generate button to automatically generate a key value TKIP AES Key Update Interval Under WPA and WPA2 this timeout determines how often the working key is changed WPA WPA2 Pass Phrase Under WPA and WPA2 enter a secret pass phrase as per the password policy length that will become the master key for WLAN access Thuraya IP Voyager User Guide 15 Hide Keys Click this button to hide the keys from this display MAC Filtering Enable or disable MAC filtering If filtering is enabled you can enter up to eight MAC addresses Only these addresses will be permitted to access the terminal via the WLAN REMOTE A
44. t be present SIM card may be Remove the SIM card and make inserted incorrectly sure that it is inserted according to the instructions in the User Guide Thuraya IP Voyager User Guide 21 SIM card contacts Clean the SIM card contacts with may be dirty dry cloth wMMI does not The browser For Firefox go to Advanced work from browser not be correctly Preferences and select Direct configured connection to the Internet For Microsoft Internet Explorer select Tools Internet Options Connections LAN Settings and uncheck the box labelled Use a proxy server for your LAN You May Need To Recheck This Box Upon Returning To Your Other Internet Connection Primary LAN The interface cable Remove and reinsert the interface connection to the is not plugged in cable from both the PC and the BDU does not correctly BDU function The PC Windows Make sure the Windows network network settings settings in the PC are set to may not be choose settings automatically configured DHCP Then reboot the PC correctly The PC can only Disconnect all other LAN have one active connections Make sure the LAN connection terminal is the only active LAN When connected connection to the PC the Windows limits the number of terminal must be network bindings to six If you have the only active LAN more than six you must remove connection one in order for the PC to communicate with the termi
45. terial like paint or labelling When inserting the SIM do not bend it or damage the contacts in any way When connecting the interface cables do not use excessive force In the vicinity of blasting work and in explosive environments Never use the Thuraya IP Voyager where blasting work is in progress Observe all restrictions and follow any regulations or rules Areas with a potentially explosive environment are often but not always clearly marked Do not use the Thuraya IP Voyager while at a petrol filling station Do not use near fuel or chemicals Thuraya IP Voyager User Guide gt gt gt D N Qualified service Do not attempt to disassemble the ADU or terminal BDU The unit does not contain consumer serviceable components Only qualified service personnel may install or repair equipment Accessories Use Hughes approved accessories only Use of non approved accessories may result in loss of performance damage to the IP Voyager fire electric shock or injury Connecting devices Never connect incompatible devices to the Thuraya IP Voyager When connecting the Thuraya IP Voyager to any other device read the device s User Manual for detailed safety instructions Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals Therefore people who wear a cardiac pacemaker and who want to use the Thuraya IP Voyager should seek the advice of
46. their cardiologist If as a pacemaker user you are still concerned about interaction with the Thuraya IP Voyager we suggest you follow these guidelines e Maintain a distance of 20cm from the Wi Fi antenna and your pacemaker e Maintain a distance of one meter from the main ADU front and sides and your pacemaker e Refer to your pacemaker product literature for information on your particular device If you have any reason to suspect that interference is taking place turn off your Thuraya IP Voyager immediately Hearing aids Most new models of hearing aids are immune to radio frequency interference from satellite terminals that are more than 2 meters away Many types of older hearing aids may be susceptible to interference making it very difficult to use them near a terminal Should interference be experienced maintain adaitional separation between you and the IP Voyager Thuraya IP Voyager User Guide iii Electrical Storms Operation of the Thuraya IP Voyager during electrical storms may result in severe personal injury or death Ensure the Below Deck Equipment is properly grounded to the vehicle chassis INFORMATION TO USER Hughes Network Systems LLC declares under our sole responsibility that the product Hughes 9105 Satellite IP Terminal to which this declaration relates is in conformity with the following standards and or other normative documents ETSI EN 301 444 ETSI EN 300 328 ETSI EN 301 489 1 ETSI EN 301 4
47. tion unless the requested rate is available from the network Remember to click Apply to save any changes or they will be lost Thuraya IP Voyager User Guide 7 STATUS SCREEN THURAYA Network Status Connected ee 1 900 Signal Quality Signal Strength 50 0 Antenna Type SAT Land Mobile 0 None Status This page automatically refreshes The Status Screen displayed in a separate window provides you with a constantly updated flow of dynamic information and a concise summary of the Thuraya IP Voyager status When the Status Screen is open its information is updated every minute Network Status Provides the status of the network connection Signal Quality This bar graph displays satellite signal quality Signal Strength Use this display to monitor incoming signal strength from the satellite Note Signal Quality vs Signal Strength The Signal Quality status is a different measure of the received satellite signal than the Signal Strength status Seeing differences between these two levels is normal and not an indication of a problem with your Thuraya IP Voyager unit ADU Type Use this display to determine which antenna type is in use Status Any current system status codes see Troubleshooting section 8 Thuraya IP Voyager User Guide SETTINGS SCREENS From the Main menu you can select Settings to navigate among all the
48. tore message confirmation screen informs you that the terminal is about to reset to factory defaults Restoring the factory defaults returns the Thuraya IP Voyager settings to their original just out of the box state This does not change the security code or SIM parameters Please exercise caution when proceeding If you invoke Restore Factory Defaults you will need to re enter any configuration information supplied by your Service Provider Reset Terminal Reboots the terminal software Refill Connects to the prepaid SIM web site Upgrade Modem Software Connects to the Thuraya upgrader web site Thuraya IP Voyager User Guide 5 Extract Terminal Summary Log Fetches diagnostic data from the terminal which can be saved on the connected computer Current Settings provides the current communications parameters e Software Version currently installed e Public Network IP Address Private Local IP Address Ethernet subnet wMMI address e WLAN Local IP Address WLAN subnet e Access Point Name APN for the satellite connection BDU International Mobile Equipment Identity IMEI SIM International Mobile Subscriber Identity IMSI e Ethernet and WLAN Media Access Control MAC Addresses STATISTICS SCREEN The Statistics Screen provides you with an estimate of your data usage Data usage figures are obtained by counting the bytes in the IP packets received by and sent from the Thuraya IP Voyager You can view both si
49. void personal injury DANGER Electric shock hazard Where you see this alert symbol and DANGER heading strictly follow the warning instructions to avoid electric shock injury or death Thuraya IP Voyager User Guide WARNINGS FOR THE THURAYA IP VOYAGER TERMINAL N Do not stand at the side or top of the Antenna ADU This device emits radio frequency energy when in the transmit mode To avoid injury do not place head or other body parts at the side or top of the ADU when system is operational Maintain a distance of one meter away from those areas of the ADU Properly ground the Below Deck Unit BDU Failure to properly ground the terminal BDU may result in severe personal injury or death Use the GROUND terminal on the BDU and follow the instructions found in the Installation manual General Handle your Thuraya IP Voyager with care The ADU is weather resistant per IEC 60529 IP56 however do not submerge the unit Avoid exposing the Thuraya IP Voyager to extreme hot or cold temperatures outside the range 25 C to 55 C Avoid placing the terminal BDU close to cigarettes open flames or any source of heat Changes or modifications to the terminal BDU not expressly approved by Hughes Network Systems could void your authority to operate this equipment Only use a soft damp cloth to clean the terminal BDU To avoid impaired performance please ensure the unit s ADU is not damaged or covered with foreign ma
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