M12 User Guide - Headset Experts
Contents
1. 2 Do not allow anything to rest on the telephone cord Do not locate this product where persons walking on it could damage the cord 3 Unplug this product before cleaning Do not use aerosol or liquid cleaners Use a damp cloth for cleaning 4 Do not locate or use this product in wet environments 5 Do not install this product during a lightning storm Do not damage or take apart this product 6 Use all normal precautions that would apply to telephones or other electrical appliances SAVE THESE INSTRUCTIONS IDE Attach Telephone Headset 3 1 Unplug your telephone s handset cord from the telephone base 3 2 Plug your telephone s handset cord into the M12 Amplifier handset jack 3 3 Plug one end of the short cord into the telephone jack 0 and the other end into the telephone handset jack on the telephone base 3 4 Connect the telephone plug end of the the long cord 4 into the front of the M12 Amplifier and attach the Quick Disconnect QD module end to any Plantronics H Series professional headset The QD allows you to disconnect the headset from the amplifier when you are not using the telephone or need to move away from your telephone without removing your headset Check the Default Settings Always start with these settings to use your headset 4 1 Headset handset selector button is depressed colored indicator showing 4 2 Mute button is released c2. To obtain service in the U S contact Plantronics at 800 544 4660 x5538 and in Canada call 800 540 8363 How does state law apply This warranty gives you specific legal rights and you may also have other rights which vary from state to state
3. TAC Shake it and wait until it is completely dry Then put it back on the silver stem of your headset Confirm that the compatibility slider switch is correct for your tele phone see Set the Telephone Amplifier Compatibility Slider Switch Step 5 You may want to try moving the switch through all of the positions until your caller hears you clearly A 7 l What does this warranty cover Amplifier Security Device This warranty covers any defects in workmanship or materials in this 40696 01 pi product purchased in the U S or Canada For warranty information in Attaches amplifier to desk other countries contact your local distributor TOV How long does the coverage last QA e This warranty runs for two years from the date of purchase Se What will Plantronics do Plantronics Custom If the product is found defective we will exchange it at no charge Cradle Mate 40715 01 What does this warranty not cover Holds handset off hook and Damage caused by OR PERFORMANCE PROBLEMS RESULTING a flashing BUSY light indicates FROM USING THIS PRODUCT WITH AN UNAPPROVED NON when headset Is in use PLANTRONICS headset AND OR CONNECTOR CABLE accident abuse misuse or an act of God such asa flood are not covered IMPLIED WARRANTIES INCLUDING THOSE OF MERCHANTABILITY FITNESS FOR A PARTICULAR PURPOSE AND NON INFRINGEMENT SHALL A HAVE NO DURATION GREATER THAN 2 YRS FROM THE DATE OF PURCHASE B TERMINATE AUTOMATICALLY AT TH
4. it on your desk 5 3 If you hear a clear dial tone you 6 5 If necessary adjust the speak volume can proceed to Step 6 control by using the plastic screwdriver to turn the speak volume control 4 until the person on the other end can hear your voice at an appropriate level 5 4 If you don t hear a dial tone adjust the compatibility slide switch 2 following this process 1 Slide out the flat plastic screw driver 20 from the bottom of the amplifier 6 6 Snap in the compatibility slide switch cover 3 by positioning the two alignment guides into their slots and then pushing in and down until it snaps shut 2 Use the screwdriver to slide the compatibility slide switch 2 until The raised bumps on the access door will you hear a clear dial tone allow you to push in and slide it open at another time Experimenting with various switch settings will not harm the amplifier or 6 7 After completing the call return the your telephone handset to its cradle 6 8 To receive a call remove the handset from its cradle depress the headset button 6 and begin talking through your headset IMPORTANT SAFETY NES LON When using your telephone equipment basic safety precautions should always be followed to reduce the risk of fire electric shock and injuries to persons 1 This product can get its power from the telephone line Please note that a spark can occur if the cord is damaged
5. A Oli to the M12 Universal Headset Amplifier from Plantronics The M12 Universal Headset Amplifier connects your single or multi line telephone to a Plantronics headset The M12 Amplifier provides precise levels of listening and talking comfort superior protection and excellent audio performance Note The M12 Amplifier is not designed to work on telephones that have the dial pad in the handset or on cordless telephones This side of the user guide provides the following steps to quickly set up and use your amplifier Identify the components Install the batteries Attach to telephone and headset Check the default settings Set teleohone amplifier compatibility slide switch Make a test call au A WN The other side has more details Examine other features Troubleshooting Technical Support Center Information FCC Information Parts and Accessories Warranty and Service PLANTRONICS World Leader in Communications Headsets G Listen Volume Identify the TOP VIEW Control Components Headset Handset Selector Button G Mute Button Battery Door 2 Telephone Amplifier Compatibility Slide Switch 3 Compatibility Slide Switch Cover 4 Speak Volume Control Install the Batteries Headset yack The M12 Amplifier requires power to work with most phones 2 1 Slide both batteries into the side of the M12 Amplifier as shown in the Telephone Ja
6. E END OF THAT PERIOD AND C TO THE EXTENT PERMITTED BY LAW BE EXCLUDED Consequential and incidental damages INCLUDING WITHOUT LIMITATION LOSS OF PROPERTY AND THOSE ARISING FROM BREACH OF ANY EXPRESS OR IMPLIED WARRANTY ARE NOT THE RESPONSIBILITY OF PLANTRONICS AND TO THE EXTENT PERMITTED BY LAW are excluded Some states do not allow the exclusion or limitation of incidental or consequential damages so the above exclusion may not apply to you AC Power Supply 26503 01 PLANTRONICS Compatibility Slide Switch Door 26609 02 Battery Door 26609 02 my Amplifier to Telephone Coil Cable 40974 01 Male to male modular plugs 345 Encinal Street Santa Cruz California 95060 800 544 4660 Cradle Mate only Amplifier to oN 40714 01 QD Coil Cable G lt x Easy to use device that 26716 01 mechanically lifts the handset QD to male a off hook modular plug 2002 2003 Plantronics Inc All rights reserved Plantronics the logo design Plantronics and logo design combined and Quick Disconnect are trademarks or registered trademarks of Plantronics Inc All other trademarks are the property of the respective owners Patents US 5 259 780 Printed in USA 63719 01 2 03 Velcro Amplifier Attachment Kit 17521 01 ww For information on accessories and spare parts call Plantronics at 800 544 4660 x5538 or visit the Plantronics web site at www plantronics com How do you get service
7. This equipment complies with Part 68 of the FCC rules On the baseline underside is a label that contains among other information the FCC registration number and ringer equivalence number REN for this equipment If requested this information must be provided to the telephone company m f you are using batteries confirm that they are good and placed in the battery compartment correctly f you are using an AC power supply confirm that it is plugged in and the power outlet is turned on Confirm that the headset handset selector button is depressed colored indicator showing Confirm that you have lifted the telephone handset out of the cradle Confirm that the telephone handset cable and the short cord to the telephone are connected to the correct jacks see Step 3 Confirm that the compatibility slider switch is in the correct setting for your telephone see Step 5 You may want to try moving the switch through all of the positions until you hear a clear dial tone The telephone company may make changes in its facilities equipment operation or procedures that could affect the operation of the equipment If this happens the telephone company should provide you advance notice in order for you Try moving the telephone amplifier compatibility slider switch through all to make the necessary modifications to maintain uninterrupted of the positions until the hum disappears Services get a low pitched hum in my he
8. adset speaker and or my callers complain they can hear hum If you experience problems with your headset please refer to the warranty section for information on warranty and repair service If the problem is causing harm to the telephone network the telephone company may request that you remove the equipment until the problem is resolved In extreme cases the telephone company may be forced to disconnect your service before notifying you of the problem hear three beeps in the headset m f you are using batteries to power the M12 Amplifier three beeps tell you that the batteries are low and need to be replaced See Install My callers say that they can t hear me at all or they can t hear Batteries Step 2 me very well m Make sure the headset microphone is positioned in front of or near your mouth If you are using a noise canceling headset the position of the microphone is very important Plantronics Technical Assistance Center The Plantronics Technical Assistance Center TAC is ready to assist you Dial 800 544 4660 x5538 Sunday 5 p m through Friday 5 p m Pacific Standard Time or visit the Support section of our website at www plantronics com m You may need to adjust the outgoing volume See Adjusting Headset Speak Volume Step 6 5 m f you have a voice tube it may be clogged Try rinsing it with luke warm water only For accessibility information also call the Technical Assistance Center
9. ck illustration 3 AC Power Supply BACK VIEW i i 4 Handset Jack pen An outline of the battery AC Power Amplifier to Quick and orientation is also Supply Jack Disconnect QD Coil shown on the panel that Cable Long Cord separates the two batteries included top positive bottom negative Amplifier to 2 2 the batt t hd Telephone Coil Cable aerate A door go p downey Short Cord Das n included 2 3 Then slide the door into a locked position Two AA Batteries The door does not snap in Screwdriver ip included 2 4 When the batteries are low you will hear three beeps through the headset or you will notice that the sound quality is not good 2 5 An optional AC power supply can be purchased and plugged into the AC power supply jack See Parts and Accessories Makea Test Call 6 1 Ensure you have a dial tone by having the telephone handset set off hook and Telephone mplifier resting on the desk ial Compatibility 6 2 Use your telephone keypad to call a Slide Switch friend or colleague 6 3 Adjust the listen volume using the listen volume control 6 1 is the quietest and 9 is the loudest 6 4 If your friend cannot hear you or you hear a buzz or hum try changing the compatibility slide switch Step 5 4 5 1 Put on headset and have amplifier in the default settings Step 4 5 2 Lift the telephone s handset off the cradle and place
10. es such as fax tones 3 To test the necessity of batteries If your compatibility slide switch 2 was set to 1 or 2 batteries may not be required 6 To use the mute function 6 1 Depress the M ute Button 7 colored indicator showing You will be able to hear them but they can t 3 1 Remove the batteries hear you Call Clarity improves incoming and outgoing sound Switch easily with one button selection between headset and handset Incoming and outgoing volume control 3 2 Follow the instructions to make a call Steps 6 1 to 6 3 6 2 Release the mute button colored indicator hin not showing to deactivate the mute function ee CRAG 3 3 If you do not get a dial tone your telephone model requires batteries or maybe installed incorrectly check set up steps FCC REGISTRATION aio we LOLOMEIK AMV ATION I do not hear a dial tone when I try to make or receive a telephone call I do not hear the caller clearly m f you are using batteries confirm that they are good m f your telephone has adjustable volume set the volume on your phone to mid or below mid range Use the listen volume control on your amplifier to adjust the headset volume to a comfortable level Confirm that the compatibility slider switch is in the correct setting for your telephone see Step 5 You may want to try moving the switch through all of the positions until you hear a clear dial tone FCC Requirements Part 68
11. olored indicator not showing 4 3 Listen volume control 5 is set to 4 4 4 The speak volume control 4 has been pre set You can adjust it in Step 6 5 4 5 Compatibility slide switch in position 5 KA IVIL 1 To receive calls with your 4 To switch from your telephone headset handset to your headset Your working system should look like this 1 1 Put on your headset 4 1 Alert your caller that there will be a short delay mount and adjust your headset 4 2 Push the headset handset button colored indicator showing 1 2 When your telephone rings push the headset handset button colored indicator is showing 1 3 Remove the handset from the 4 3 Resume talking through your cradle and place it on your desk headset 1 4 Begin talking to your calling party 5 To switch from your headset 1 5 To end a call hang up the to your telephone handset handset 5 1 Alert your caller that there will be a short delay then release the headset handset button colored indicator not showing 2 To make and receive calls with your telephone handset 2 1 Release the headset handset button colored indicator not showing 5 2 Remove your headset and pick up your handset 5 3 Resume talking through your It provides the following benefits 2 2 Use the telephone handset as telephone handset Aortic Amplifier Features SoundGuard Plus technology quickly reduces the level of harsh nois
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