Contrex User Guide - Kingston Technologies Group
Contents
1. Figure 14 In the field marked Email Address key in the new email address that you wish to use Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Dick Solomon dick telngdemo co uk Home Email Address Logout Help Email Address Change Password Extension 2274 Phone Settings Below the Extension Settings section of the screen is a summary of the settings that are required for you to configure a handset These are SIP Server Account Name and Password It should be noted that you will not be able to edit these details unless you are the system Supervisor Documentation As the bottom of the screen is a link to this User Guide 19 Page KIPCSM Contrex User Guide Kingston IP Telecom The Call Log This part of the web portal allows you to view details about calls that you have made or received My call log Information about the last 10 calls that you have made or received is shown in this list on the Extension Homepage Figure 15 This information includes the date and time that the call took place who it was from if you made the call your number will appear here who the call was to if you received the call your number will appear here the duration of the call Whether the call was answered or not Whether the call was recorded or not If the call has been recorded 2 icons appear under this heading a loudspeaker and a cross Clicking o2. To Forward to an Extension or External Number Lift the receiver and dial 61 number or 61 number time A voice will confirm Call forwarding on no answer after time seconds to number is on To Cancel Lift the receiver and dial 61 A voice will confirm Call forwarding on no answer is off Please note that calls will ring your phone indefinitely and not be answered by your voicemail if you have used call forward on no answer to another number then you may wish to use 61 or 61 time to cancel this and revert to your voicemail for unanswered calls Check Status Lift the receiver and dial 61 A voice will confirm either Call forwarding on no answer after time seconds to voicemail is on Call forwarding on no answer after time seconds to number is on or Call forwarding on no answer is off Call Forward on Busy various 67 Call forwarding on busy immediately directs incoming calls elsewhere when your line is busy or all lines are busy if you have a multi line phone Calls can be forwarded to voicemail another extension or an external number Call forwarding on busy takes priority of call waiting To Forward to Voicemail Lift the receiver and dial 67 A voice will confirm Call forwarding on busy to voicemail is on Please note that 67 can also be used To Forward to an Extension or External Number Lift the receiver and dial 67 numbefr A voice will confirm Call forwarding on b
3. Fax 2374 on Friday 20 April 2007 in 0 340 seconds by server contrex telng com Fax Settings List Faxes Search Call Log Extension 2275 Extension Settings List Messages Search Call Log Voicemail 2001 List Messages 26 Page KIPCSM Contrex User Guide Kingston IP Telecom Logging out of the System To logout of the system click on the Logout option from the menu on the left hand side of the screen Figure 23 Dick Solomon dick telngdemo co uk Home Extension Settings Logout EN Help e Anonymous Call Rejection Off e Call Forward Always Off e Call Forward on No Answer Voicemail e Call Forward on Busy Voicemail e Call Forward on Not Reachable Voicemail Call Recording Off e Voicemail FIN 1234 Change Password Extension 2274 Extension Settings List Messages Search Call Log Fax 2374 e Email Address dick telngdemo co uk J Phone Settings List Faxes Search Call Log These details need to be entered into your phone to enable it to connect Extension 2275 sp server 87 117 64 201 Extension Settings Account 2274 telngdemo co uk List Messages Password JPXRepW3 Search Call Log Voicemail 72001 Documentation 27 Page KIPCSM Contrex User Guide Kingston IP Telecom Handset Controlled Features Short Codes and Pre fixes Features available using the handset Last Number Redial 0 Group Pick up 00 CLI Restriction on 31 off 4314 check 31 Anonymous Call Rejection on 227 of
4. calls elsewhere instead of ringing your phone Calls can be forwarded to voicemail another extension or an external number To Forward to Voicemail Lift the receiver and dial 21 A voice will confirm Call forwarding always to voicemail is on Please note that 21 can also be used To Forward to an Extension or External Number Lift the receiver and dial 21 numbefr A voice will confirm Call forwarding always to number is on To Cancel Lift the receiver and dial 21 A voice will confirm Call forwarding always is off Check Status Lift the receiver and dial 21 A voice will confirm either Call forwarding always to voicemail is on Call forwarding always to number is on or Call forwarding always is off 30 Page KIPCSM Contrex User Guide Kingston IP Telecom Call Forward on No Answer various 61 Call forwarding on no answer directs incoming calls elsewhere when your phone rings unanswered for longer than a defined period of time Calls can be forwarded to voicemail another extension or an external number In all examples time is the number of seconds you wish your phone to ring before the call is diverted If time is omitted then the default of 20 seconds is used To Forward to Voicemail Lift the receiver and dial 61 or 61 time A voice will confirm Call forwarding on no answer after time seconds to voicemail is on Please note that 61 and 61 can also be used
5. greeting 34 Page KIPCSM Contrex User Guide Kingston IP Telecom Press 2 to re record it Press to abandon all changes and return to the main menu Changing your Voicemail PIN You can change your voicemail PIN either using the handset or using the Homepage for your extension Select option 3 from the voicemail menu to go to Admin Features Select option 2 to change your PIN You will then be prompted to enter your existing PIN or press to return to the main menu Once your existing PIN has been accepted you will be prompted to enter the new PIN after the tone This will be played back to you and you will be given the following options Press 1 to confirm Press 2 to re enter Press to abandon changes and return to the main menu Logging out of Voicemail To log out of Voicemail put down the receiver of your handset 35 Page
6. is displayed at the bottom of the Fax page Figure 20 Home Fax 5101 Logout Help Your presented CLI is 02081145101 Change Password Your DDI numbers are 02081141211 and 02081145101 Extension My Faxes 5001 Fam 09 12 2006 17 38 INBOX x Search Call Log 12 12 2006 15 42 INBOX x E EEN 27 12 2006 09 33 INBOX x 8909 27 12 2006 10 18 INBOX x 02 01 2007 09 26 INBOX x Extension Settings List Messages Fax Settings Search Call Log Fax Header Accounts Fax Fax 5101 Email Address accounts telngdermo co uk Fax Settings Download amp Documentation List Faxes Contrex User Guide My Call Log Date amp Time 15 05 2007 14 41 Search Call Log Voicemail 5000 l Calling Called Duration Result List Messages ge Ned ED 51i i 0 00 15 Answered P My call log Information about the last 10 calls that you have made or received is shown in this list on the Extension Homepage This information includes the date and time that the call took place who it was from if you made the call your number will appear here who the call was to if you received the call your number will appear here the duration of the call Whether the call was answered or not A right handed arrow head which when clicked will take you to a screen providing more detailed information on the call Selecting the Finish button at the bottom of the screen will take you back to the My call log list This list can be re o
7. like dialling 141 before every call To Enable Lift the receiver and dial 31 A voice will confirm CLI restriction is on To Disable Lift the receiver and dial 31 A voice will confirm CLI restriction is off Check Status Lift the receiver and dial 31 A voice will confirm either CLI restriction is on or CLI restriction is off Overriding It is possible to allow your CLI to be presented on a call by call basis by prefixing a number with 1470 29 Page KIPCSM Contrex User Guide Kingston IP Telecom Anonymous Call Rejection various 227 Allows the automatic rejection of all calls where the caller has actively withheld their number This will not reject calls where the caller cannot send a calling line identity for instance calls from international numbers To Enable Lift the receiver and dial 227 A voice will confirm Anonymous call rejection is on To Disable Lift the receiver and dial 227 A voice will confirm Anonymous call rejection is off Check Status Lift the receiver and dial 227 A voice will confirm either Anonymous call rejection is on or Anonymous call rejection is off In Use Incoming call with the number withheld will be greeted with a message saying The party you are calling has chosen not to accept calls where the caller s number has been withheld Call Forward Always various 21 Call forwarding always immediately directs incoming
8. number fF Fax 2374 3 Fax Settings Next List Faxes Setting Call Forward on No Answer This feature when set will divert every call to your extension that is not answered to another telephone number an extension on your Organisation s Contrex System or voicemail The options presented are the same as in Call Forwarding Always From the Extension Settings list select the Call Forward on No Answer option You will then be presented with 4 options No Forwarding where the facility is not set To Voicemail where all calls are forwarded to your voicemail To Extension where all calls are forwarded to another extension e g To a colleague whilst you are away from your desk To External Number where all calls are forwarded to an external number e g To your mobile number when you are away from your desk 16 Page KIPCSM Contrex User Guide Kingston IP Telecom Select the option that you require by clicking on the circle to the left of your chosen option In the case of the To Extension and To External Number options you will also need to key in the telephone number or extension that you wish to divert the call too In the field titted Forward After enter the number of seconds that you would like the call to ring for before the call forwarding is initiated Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Setting Call Forward on Busy This feature
9. to the Extension Settings list Dick Solomon dick telngdemo co uk Home i ing Call Recording Logout Help Call recording Recording off Change Password Extension 2274 Extension Settings O Recording on Next List Messages Search Call Log Fax 2374 on Friday 20 April 2007 in 0 221 seconds by server contrex telng com Voicemail PIN This facility allows you to change the PIN that you will use to access voicemail when using a telephone It is important for security reasons that you change the PIN at the earliest opportunity From the Extension Settings list select the Voicemail PIN option Figure 13 In the field marked Voicemail PIN key in the new PIN that you wish to use Now press the Next button at the bottom of the screen which will return you to the Extension Settings list 18 Page KIPCSM Contrex User Guide Kingston IP Telecom Dick Solomon dick telngdemo co uk Home Voicemail PIN Logout Help Voicemail PIN 1234 1234 Change Password Extension 2274 Extension Settings et oe Voicemail Email Address The Contrex system allows you to access voicemails by dialling 1571 from your handset remotely using a voicemail access point extension via the web portal as well as sending them to a designated email address as an attachment in wav format This facility allows you to change the email address that voicemails are sent too From the Extension Settings list select the Email Address option
10. will list all of the calls that the extension has made or received The search can be narrowed down by entering data into any of the search fields Wherever data is entered into the From fields the system will only return calls that the extension has made 20 Page KIPCSM Contrex User Guide Kingston IP Telecom Wherever data is entered into the To fields the system will only return calls that the extension has received Entering data into both sets of fields will return calls that the extension has made and received The following search criteria fields are available for calls both To and From the extension Date and Time This can either be in a European date format or by using a phrase such as yesterday or last month Number This can either be a PSTN or an extension number However you must select Extension or PSTN from the drop down list or the search will fail Duration This must be entered in seconds Recorded Whether or not the call has been recorded It should be noted when search criteria are entered into multiple fields the search will assume that they both must be true e g Recorded and yesterday will return all calls from yesterday that were recorded After the search criteria have been entered press the Next button at the bottom of the screen to initiate the search The search results will be displayed on the screen as a list along with a right hand arrow which can be clicked to get m
11. you will hear a stuttered dial tone The VMWI will only get reset when you access your voicemail via a handset or via the web portal Listening to Voicemail Messages To listen to your voicemail messages Select option 1 from the voicemail menu This will initially play any new messages that you have received since last accessing your voicemail The system will then play any messages that you have previously saved back to you At the end of each message you will be given the following options Press 1 to listen to the message again Press 2 to save this message Press 3 to delete this message Press to return to the main menu Admin Features Changing your Voicemail Greeting The voicemail system comes with a default greeting for each extension of the person at extension xxxx IS not available please leave a message after the tone however it is always a good idea to record your own voicemail greeting To do this Select option 0 from the voicemail menu to go to Admin Features Select option 1 to change your greeting If you already have a personalised greeting recorded you can listen to it by pressing 1 or if you have made amistake you can return to the main menu by selecting the key Select 2 to record a new greeting you will then prompted to record your greeting after the tone and to press the key when this is completed After you have recorded your new greeting you will be given the following options Press 1 to save the
12. KIPCSM Kingston IP Telecom Contrex User Guide Table of Contents Contents About this User Guide and how to get support rrrrrnnnnnrrrrrrnnnnnrrnnrnnnnrrrrnrnnerrnrnnnnesernnnnnnesensnnnnnnsssrnnnnnnsssennnnneee 5 Tee VPN 6 Changing your Password EE ENT 6 nel 8 Moe 8 If you have control over more than one EXteNSION cccccesscccccesecccccesscccceeseceeeusececeeeceeeeeeeceseusecessuneees 10 VOICE EXON ONS EE EE EE etu cause peeeesoascacesesenecaanoouee 14 ee 4 00 REE VE EE EE es 14 Managing Voice Extension S ttings ccccccsccsscccsecseccseccssccseecesscesecesecesecesecceeteeseeeseeeseusseuseessenseeteesseetseeses 15 MT NN 15 S tting Call GENE EE EE EE 16 Setting ANT NNN 16 FVN V S eanomans 17 Setting Call Forwarding on Not Reachable vccsadisscecucadvascanasstevecadecnaraasaseadicaticcscaduenniastieeueedeasteresabunesssiumrssesst 17 CN FO COU IE EEE saeaeeursneasaaneoumesienmnesienanssecnooeevaven sens 18 NN 18 VoeemalenalddeSvvvv5vvvvevvsr voeevvrerssserrovv smie 19 PRONG EUNE EEE E 19 OC CSS NN T a onesie ecw aeee 19 LAVA Ao EE ee ee ee ee 20 FTP hr 20 2 Page KIPC Kingston IP Telecom Contrex User Guide Fe COINS OWNS EE EE E 22 TOS oe GN RE EE 22 Managing Fax Extension Settings rrarrnarrnnnrnnnennnvnnnrnnnrnnnrnnnrrnnnennnrnnnrnnnennnennnernsnnnsennsennsennsennsennnsnnusennsenneen 22 FG 0 EE EEE EE EEE eee 23 SALE LE 0 TE EE ENE 23 Te 24 RV Go EE EE EE NN EN ene cone 24 fors de Qik
13. NE ANE 34 PCIE EUS JO EEE NE 34 Changing your Voicemail Greeting sada sccwdeivncedsctncboniediasassanvosertaccourievewostacandearteieosanedodvesndacavaeundeeevincesewhents 34 Changing your Voicemail PIN sessrsisorsrcsi in an oan cbet shia eeceese nae ne ree eearaeeee ees 35 Forde Ne dele ETA EEE EE E E 35 4 Page KIPCSM Contrex User Guide Kingston IP Telecom About this User Guide This document provides a description of how to use the Contrex telephony system In particular it focuses on how the system features can be configured and managed via the web portal and how the various the handset features should be used How to get support contact us KIPCOM Limited Maritime House Kingston Street Hull HU1 2DB Tel 01482 238328 Option 1 EMail support kipcom org Web www kipcom org 5 Page KIPCSM Contrex User Guide The Contrex Web Portal The web portal provides a mechanism for you to manage your extension s settings view any messages that you have received voice and fax as well as view the details of calls that you have recently made or received Changing your Password The systems administrator will have provided you with a URL Internet link to the web page that allows you to configure your extension and a login name and password It is important for security reasons that you set your own password the first time that you log into the system Open a browser and type in the URL that you have been given to access y
14. Setting Call Forward Always This feature when set will divert every call that you receive to another telephone number an extension on your Organisation s Contrex System or voicemail From the Extension Settings list select the Call Forward Always option Figure 9 You will then be presented with 4 options Figure 11 No Forwarding where the facility is not set To Voicemail where all calls are forwarded to your voicemail To Extension where all calls are forwarded to another extension e g To a colleague whilst you are on holiday To External Number where all calls are forwarded to an external number e g To your mobile number when you are out of the office Select the option that you require by clicking on the circle to the left of your chosen option In the case of the To Extension and To External Number options you will also need to key in the telephone number or extension that you wish to divert the call too Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Dick Solomon dick telngdemo co uk Home TAPA Call Forwarding Always Logout Help Call forwarding always redirects all incoming call elsewhere immediately Calls can be forwarded to voicemail another extension or an external number Change Password cont a No forwardin Extension 2274 ee l Oo To voicemail Extension Settings a ean O To extension Search Call Log To external
15. e OF Ke EE EEE EN EE ee 25 NVE S e E E A ie acemenvanaaues E E A E E T 26 DNEPR 27 Handset Controlled Features Short Codes and Pre fixes rrrvrnarnnvnnnnnnnnnnnnnnvnnnvnnvnnnnnnnnnsnnennnnnneennenneennennsene 28 Features available using NE arr 28 Pro dened SHON COGE EE E TE ER 28 2 1 SEERE NE 28 NOR nee ee eter eee nee emt eet ee ee ee et ee eee eee 28 Handset Controlled FEATUES cacscrsunccasnaiumnarsennnabennosaeasaenndenssena abe seninnaormonnyebsaasunoebsnbverauvaausiesbauenvessancenrenesaes 29 MN TV 29 Coup de EV 6 FOO EE ee ee ene ee eer 29 fe 31 acces ssoarsensaaturnonciannirecensnnsauerasreuaieieestaun censor ouaanie austen einen 29 Anonymous Call Rejection Various 7 sssscsssscaseseconcateasdassacaveneasawanensewsouarastdeseresaseneds sea Haar E i 30 Call Forward Always varous NN 30 Call Forward on No Answer various 61 sisesisssencsssaverensessareevedonsessdioouadonssvecsesunnansetiineusdeasaqessesuavarsevnnenianss 31 Call F rward on Busy NE 31 Food varous BID aa N E E ET S 32 Fed Various TSG arrneo r aa 32 3 Page KIPCSM Kingston IP Telecom Contrex User Guide Pre defined short codes and Prefix NUMDBELS cccccccssssssssecccccececsseesseeeccceeesueaesscceeessauaeeseceeeeesauaaeaaeeseeeess 33 NOU C 010 EEE EE EE EE 34 PAC CESS IS Wl CON Nel EEE EEE 34 Voicemail Message Waiting Indicator rrrrnnnrnnnnnrrrnnnnnrrnnnnnernnrnnnnrrnnnnnerennnnnennnnnnnennnnennnnnnesennnnnenennnnnssnnnnnene 34 Listening
16. e prefix removed from the dialled digits and the remainder of the number is routed as normal It should be noted that 141 and 1470 can prefix any telephone numbers extension numbers and pre defined short codes 28 Page KIPCSM Contrex User Guide Kingston IP Telecom Handset Controlled Features There are a number of Contrex features that can be administered using the handset These features are often generically referred to as Star Services because they usually start with a Each feature has a two or three digit code usually ending with a Services are often controlled following the pattern code to switch the service on code to switch the service off and code to ascertain the current status of the service Services often have one or more parameters which are dialled after the code with a between the code and the parameter or between parameters for example code parameter or code parameter1 parameter2 Last Number Redial 0 Allows the last call to be repeated Replaces the dialled digits with those of the last call made and processes as normal To Use Lift the receiver and dial 0 Group Pick up 00 Answers a Call ringing on another phone where that phone is in a Call Group that this phone has as a Pick up Group To Use Lift the receiver and dial OO CLI Restriction various 31 CLI Restriction Calling Line Identity Restriction or CLIR automatically withholds your number on all calls It is
17. essages List Messages Fax 2374 Search Call Log You do not have an external number Fax 2374 Fax Settings My Faxes List Faxes You have no faxes Search Call Log Extension 2275 Extension 2275 Extension Settings Your external number is 02031052275 List Messages Search Call Log My Voicemail Voicemail 7001 You have no voicemail messages List Messages 3 Voicemail for Simultaneous Hunt Group 2001 Your group members are 2993 and 2994 You are forwarding unanswered calls to 2000 My Voicemail You hawe no voicemail messages 13 Page KIPCSM Contrex User Guide Voice Extensions List Voicemails Information about the last 10 voicemails that you have received is shown under the heading My Voicemails on the extension Homepage Figure 8 This includes the date and time that the voicemail was left the number of the person who left you the voicemail where they have not withheld their CLI and the duration of the voicemail This list can be re ordered by clicking on the Date amp Time From or Duration headings There are also 2 icons next to this information a loudspeaker and a cross Clicking on the first icon the loudspeaker will allow you to play the voicemail on your PC s default media player Clicking on the second icon the cross will delete the voicemail This will first cause a message box to be displayed on screen asking if you are sure that you wish to delete the voicemail If you wish to delete the v
18. f 227 check 227 Call Forward Always on 21 target off 4214 check 21 Call Forward on Busy on 67 target off 67 check 67 Call Forward on No Answer on 61 targef time off 61 check 61 Record All Calls on 898 off 898 check 898 Per Call Recording record 88 number don t record 88 number Pre defined short codes Operator 100 Routed onto PSTN as normal Emergency Services 112 and 999 Not supported Directory Enquiries 118nnn Routed onto PSTN as normal Speaking Clock 123 Routed onto PSTN as normal Customer Services 150 151 154 and 156 Reserved International Operator 155 Routed onto PSTN as normal Voicemail 1571 Handled by Contrex Give CLI of Last Caller 1471 Handled by Contrex Return Call to Last Caller 1473 Handled by Contrex Pre fixes Withhold CLI on this Call 141n Prefix Present CLI on this Call 1470n Prefix Notes Any valid telephone number or defined extension can be dialled using Contrex provided that it has not been barred by your service provider or systems administrator The system does not currently support local PSTN numbers the full national number must be dialled There is no need to dial 9 to get an outside line when using Contrex To cope with this TelNG recommend extensions do not start with 0 1 or 9 A service provider will be able to override this however if an extension is set up that is the same as a pre defined short code or prefix that facility will no longer work Numbers marked Prefix have th
19. f the number is processed as normal be it a call to another extension or to the PSTN This is useful when you have CLI Restriction enabled but wish to present your number on a specific call Give CLI of Last Caller 1471 The Contrex platform will answer the call and announce To see the number of the last caller please use your phone s received or missed calls list Return Call to Last Caller 1473 The Contrex platform will answer the call and announce To return a call to the last caller please use your phone s received or missed calls list 33 Page KIPCSM Contrex User Guide Kingston IP Telecom Voicemail Accessing Voicemail You can access your voicemail from your own handset by dialling 1571 You will then be prompted to enter your PIN This will have been provided to you by your systems administrator and you may have changed it by logging into your Voice Extension Homepage You can alternatively access voicemail using a Voicemail Access Point Extension Your system administrator will tell you if one is set up and what the number is When you dial this number you will be prompted to enter your extension number followed by your voicemail PIN Voicemail Message Waiting Indicator If your handset supports voicemail message waiting indicators VMWI the Contrex system will set it every time that you are left a new voicemail This will usually cause the VMWI light on the handset to flash and when you pick up the handset
20. his heading will be the following list of options Extension Settings List Faxes Search Call Log For each Voicemail that you control a heading of Voicemail lt including the number of that extension e g Voicemail 2001 gt Clicking on this link will take you to the Home page for the web portal Under this heading will be the following list of options List Messages 9 Page KIPCSM Kingston IP Telecom Contrex User Guide If you have control over more than one extension When you log into the system you will be taken to a screen that summarises all of your extensions This is your Homepage Figure 5 Home Logout Help Change Password Extension 2274 Extension Settings List Messages Search Call Log Fax 2374 Fax Settings List Faxes Dick Solomon dick telngdemo co uk Extension 2274 Your presented CLI is 01612630996 Your DDI numbers are 02031052274 My Voicemail You have no voicemail messages Fax 2374 You do not have an external number My Faxes You have no faxes Search Call Log Extension 2275 Extension Settings Extension 2275 Your external number is 02031052275 List Messages Search Call Log My Voicemail You have no voicemail messages It will provide less information than if you just have control over one extension The details that you will see for each extension include e the DDI or external telephone number that is associated with the extension e if a presentation CLI CLIP is
21. ile it is in place press the i button wait for the dial tone and dial 88 A voice will confirm This call will be recorded you will then be returned to your call To stop a call being recorded while it is in place and delete the currently recorded portion press the button wait for the dial tone and dial 88 A voice will confirm Call recording has been cancelled for this call you will then be reconnected to your call 32 Page KIPCSM Contrex User Guide Pre defined short codes and Prefix numbers Operator 100 and 155 Calls to the Operator on 100 or International Operator on 155 are routed onto PSTN as normal Emergency Services 112 and 999 Calls to the Emergency Services on 112 and 999 are currently not supported Directory Enquiries 118nnn Calls to Directory Enquires on a number starting 118 are routed onto PSTN as normal Speaking Clock 123 Calls to the Speaking Clock on 123 are routed onto the PSTN as normal Withhold CLI on this Call 141 prefix Prefixing a number with 141 will dial that number as normal but will withhold your number or CLI from the called party The 141 is removed from the number and the reminder of the number is processed as normal be ita call to another extension or to the PSTN Present CLI on this Call 1470 prefix Prefixing a number with 1470 will dial that number as normal but will present your number or CLI to the called party The 1470 is removed from the number and the reminder o
22. ion CLI CLIP is set that is different to the DDI or external number it will be displayed if call forward always is set the location a telephone number an extension number or voicemail that the extension is diverted too a list of the last 10 messages received by the extension a list of actions and their current settings in brackets that can be performed on that particular extension the last 10 calls made or received by the extension Under the Voice Extension heading on the left hand side of the screen you will have the following list of options Extension Settings List Messages Place a Call search Call Log By clicking on any of the items on the list below you will be taken to a new screen to undertake the actions described in the menu item e g Extension Settings will take you to a screen to view amend the settings for that extension Figure 6 Home Extension 2274 Logout Help Your external number is 02031052274 Change Password Extension 2274 Extension Settings List Messages Extension Settings Search Call Log My Voicemail You have no voicemail messages Anonymous Call Rejection Off Fax 2374 Call Forward Always Off Fax Settings Call Forward on No Answer Voicemail List Faxes e Call Forward en Busy Voicemail Search Call Log e Call Forward on Not Reachable Voicemail Call Recording Off Voicemail FIN 1334 Email Address dick telngdemo co uk 11 Page KIPCSM Cont
23. n the first icon the loudspeaker will allow you to play the call recording on your PC s default media player and clicking on the second icon the cross will delete the call recording A right handed arrow head which when clicked will take you to a screen providing more detailed information on the call Selecting the Finish button at the bottom of the screen will take you back to the My call log list This list can be re ordered by clicking on the Date amp Time From To Duration Result or Recording headings My Call Log Date amp Time Calling Called Duration Result Record 20 04 2007 11 45 02081145015 2274 0 00 17 Answered gt 20 04 2007 11 44 02081145016 2274 0 00 20 Answered gt 20 04 2007 11 43 02081145016 2274 0 00 21 Answered gt Search the Call Log This feature allows you to search all the calls that have been made or received by the extension during the last month using a variety of different search criteria Information is not normally kept on line beyond this time frame The facility can be accessed by selecting the Search Call Log option from the menu on the left hand side of the screen and the results are presented in the same format as for My call log The following bullet points describe how you can access this facility From the menu on the left hand side of the screen select the Search Call Log option Figure 16 By leaving the form completely blank and pressing the Next button at the bottom of the page the system
24. new Fax Header that you wish to use Now press the Next button at the bottom of the screen which will return you to the Fax Settings list Dick Solomon dick telngdemo co uk Home Logout Help Change Password Extension 2274 F3 Header Dick Solomon Fax No 0203 555 1234 Extension Settings List Messages Next Search Call Log Fax 2374 on Friday 20 April 2007 in 0 258 seconds by server contrex telng com Fax Settings List Faxes Search Call Log Email Address The Contrex system allows you to access faxes via the web portal as well as sending them to a designated email address as an attachment in tiff format This facility allows you to change the email address that faxes are sent too From the Fax Settings list select the Email Address option Figure 19 In the field marked Email Address key in the new email address that you wish to use Now press the Next button at the bottom of the screen which will return you to the Fax Settings list Dick Solomon dick telngdemo co uk HETE Email Address Logout Help Email Address Change Password Extension 2274 Extension Settings Search Call Log Fax 2374 Fax Settings List Faxes Search Call Log on Friday 20 April 2007 in 0 219 seconds by server contrex telng com 23 Page KIPCSM Contrex User Guide Kingston IP Telecom The Call Log This part of the web portal allows you to view details about fax calls that you have received This information
25. nload amp Documentation List Faxes Search Call Log Contrex User Guide Voicemail My Call Log 5000 l Date amp Time Calling Called Duration Result List Messages l 15 05 2007 14 41 07081145017 5101 0 00 18 Answered P 12 Page KIPCSM Contrex User Guide For each Voicemail that you control a heading of Voicemail lt including the number of that extension e g Voicemail 2001 gt Clicking on this link will take you to the Homepage for that extension from wherever you are in the web portal This will provide the following information on the screen Figure 7 the DDI or external telephone number that is associated with the extension if a presentation CLI CLIP is set that is different to the DDI or external number it will be displayed if call forward always is set the location a telephone number an extension number or voicemail that the extension is diverted too if the extension is a Hunt Group the extension numbers of each extension that is a member of the Hunt Group a list of the last 10 voicemail messages received by the extension Under the Voicemail Extension heading on the left hand side of the screen you will have the following list of options List Messages De ME Ldick telngdemo co uk j Home s Extension 2274 Logout Help Your presented CLI is 01612630996 Your DDI numbers are 02031052274 Change Password Extension 2274 Extension Settings My Voicemail You have no voicemail m
26. o co uk Home Logout Help Change Password Extension 2274 Extension Settings List Messages Search Call Log Change Your Password Old Password For security please identify yourself with your current passsword New Password Enter your new password and repeat to confirm We recommend that your password is at least eight characters contains some numbers or upper case letters and is not a word f a dictionary Password Reminder Enter some text to help remind you of your password should you forget it Next In the field titted New Password you should enter your new password and confirm it by re typing it in the Repeat Password field In the field titled Password Hint types a phrase or word that will help you to remember the password Now press the Next button at the bottom of the screen which will return you to the Homepage 7 Page KIPCSM Contrex User Guide Kingston IP Telecom The User Homepage When you login to the web portal you will be taken to the User Homepage Figure 4 This is divided into two sections with a menu on the left hand side of the screen and a summary of each extension that you have access to in the main part of the screen Each user of the web portal can potentially have complete control of Voice Extension s complete control of Fax Extension s voicemail only control for a particular extension Your Systems Administrator will explain to you what you have access too The number and
27. oicemail select the Yes button if you do not select the No button You will then be returned to the voicemail list where the voicemail you have deleted will no longer exist A complete list of your voicemails can be accessed by selecting the List Messages option on the menu on the left hand side of the screen Dick Solomon dick telngdemo co uk a Extension 2274 Logout Help Your presented CLI is 016126350996 Your DDI numbers are 02031052274 Change Password My ee Extension 2274 Date amp Time Folder From Duration Extension Settings 20 04 2007 11 43 INBOX 02081145016 8 seconds XX 20 04 2007 11 44 INBOX 02081145016 6 seconds q x 20 04 2007 11 45 INBOX 02081145015 4 seconds XX List Messages Search Call Log Fax 2374 Fax Settings Fax 2374 List Faxes Search Call Log You do not have an external number 14 Page KIPCSM Contrex User Guide Kingston IP Telecom Managing Voice Extension Settings There are a series of links which can be clicked on to edit the settings associated with the individual voice extension These also act as a summary of the current state of the settings For example the link titled Voicemail PIN will show the PIN that has been set in brackets Anonymous Call Rejection This feature will automatically reject any calls from the PSTN where the calling line identity CLI has been withheld The person calling you will hear a recorded announcement telling them that you are not accepting calls whe
28. ore detail on the call At the bottom of the screen is a Finish button which will then take you back to the search results Dick Solomon dick telngdemo co uk Home Search Call Log Logout Help From To pl Pr CU Extension Settings Number ee Fax Settings Search Call Log 21 Page KIPCSM Kingston IP Telecom Contrex User Guide Fax Extensions List Faxes Information about the last 10 faxes that you have received is shown under the heading My Faxes on the extension Homepage This includes the date and time that the fax was left the number of the person who left you the fax where they have not withheld their CLI and the duration of the fax This list can be re ordered by clicking on the Date amp Time From or Duration headings There are also 2 icons next to this information a document and a cross Clicking on the first icon the document will allow you to view the fax on your PC s default fax viewer Clicking on the second icon the cross will delete the fax This will first cause a message box to be displayed on screen asking if you are sure that you wish to delete the fax If you wish to delete the fax select the Yes button if you do not select the No button You will then be returned to the fax list where the fax you have deleted will no longer exist A complete list of your faxes can be accessed by selecting the List Faxes option on the menu on the left hand side of the screen This works in the same way a
29. orwarding Always From the Extension Settings list select the Call Forward Not Reachable option You will then be presented with 4 options No Forwarding where the facility is not set To Voicemail where all calls are forwarded to your voicemail To Extension where all calls are forwarded to another extension e g To a colleague working in your office To External Number where all calls are forwarded to an external number e g To a colleague who is out of the office and only available on their mobile 17 Page KIPCSM Contrex User Guide Select the option that you require by clicking on the circle to the left of your chosen option In the case of the To Extension and To External Number options you will also need to key in the telephone number or extension that you wish to divert the call too Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Call Recording This facility allows you to record your telephone calls When it is set every call that you make and receive will be recorded From the Extension Settings list select the Call Recording option Figure 12 You will then be presented with 2 options Recording off call recording is turned off Recording on call recording is turned on Select the option that you require by clicking on the circle to the left of your chosen option Now press the Next button at the bottom of the screen which will return you
30. our extension Type in the user name and password you have been provided in the User Name and Password fields on the screen Figure 1 Login Please login to Contrex User name Password Page generated at 16 34 on Tuesday 13 March 2012 in 0 125 seconds by server voip hello telecom co uk version 1 15 3 Now press the login button This will take you to the Homepage for your extension Figure 2 Dick Solomon dick telngdemo co uk Home Extension 2274 Logout Help Your external number is 02031052274 Change Password Extension 2274 Extension Settings List Messages Extension Settings Search Call Log My Voicemail You have no voicemail messages Anonymous Call Rejection Off Call Forward Always Off Call Forward on No Answer Voicemail Call Forward on Busy Voicemail Call Forward on Not Reachable Voicemail Call Recording Off Email Address dick telngdemo co uk Phone Settings These details need to be entered into your phone to enable it to connect SIP Server 87 117 64 201 Account 2274 telngdemo co uk Password IPXRepW3 Documentation e Contrex User Guide My Call Log 6 Page KIPCSM Contrex User Guide Kingston IP Telecom From the menu on the left hand side of the screen select the Change Password option This will take you to a new screen where in the field titled Current Password you should enter your current password Figure 3 Dick Solomon dick telngdem
31. page Figure 22 This includes the date and time that the voicemail was left the number of the person who left you the voicemail where they have not withheld their CLI and the duration of the voicemail This list can be re ordered by clicking on the Date amp Time From or Duration headings There are also 2 icons next to this information a loudspeaker and a cross Clicking on the first icon the loudspeaker will allow you to play the voicemail on your PC s default media player Clicking on the second icon the cross will delete the voicemail This will first cause a message box to be displayed on screen asking if you are sure that you wish to delete the voicemail If you wish to delete the voicemail select the Yes button if you do not select the No button You will then be returned to the voicemail list where the voicemail you have deleted will no longer exist A complete list of your voicemails can be accessed by selecting the List Messages option on the menu on the left hand side of the screen This works in the same way as the My Voicemails facility described at the beginning of this section of the document Dick Solomon dick telngdemo co uk Home 1 Voicemail for Simultaneous Hunt Group 2001 Logout Help Your group members are 2993 and 2994 Change Password Extension 2274 Extension Settings List Messages You have no voicemail messages You are forwarding unanswered calls to 2000 My Voicemail Search Call Log
32. rdered by clicking on the Date amp Time From To Duration or Result headings 24 Page KIPCSM Contrex User Guide Kingston IP Telecom Search the Call Log This feature allows you to search all the calls that have been made or received by the extension during the last month using a variety of different search criteria Information is not normally kept on line beyond this time frame The facility can be accessed by selecting the Search Call Log option from the menu on the left hand side of the screen and the results are presented in the same format as for My call log The following bullet points describe how you can access this facility From the menu on the left hand side of the screen select the Search Call Log option Figure 21 Dick Solomon dick telngdemo co uk Home Search Call Log Logout Help From To Sener oeann OOO ee es O Extension Settings Number es we Fax Settings List Faxes Next Search Call Log By leaving the form completely blank and pressing the Next button at the bottom of the page the system will list all of the calls that the extension has made or received The search can be narrowed down by entering data into any of the search fields Wherever data is entered into the From fields the system will only return calls that the extension has made Wherever data is entered into the To fields the system will only return calls that the extension has received Entering data into both
33. re the CLI has been withheld From the Extension Settings list select the Anonymous Call Rejection option Figure 9 Select the on or off button as required Figure 10 Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Dick Solomon dick telngdemo co uk Home Extension Settings Logout Help Change Password Extension 2274 Extension Settings e Anonymous Call Rejection Off a Call Forward Always Off e Call Forward on No Answer Voicemail e Call Forward on Busy Voicemail e Call Forward on Not Reachable Voicemail Call Recording Off Voicemail PIN 12341 List Messages Search Call Log Fax 23574 e Email Address dick telngdemo co uk Ko ica ae Phone Settings List Faxes Search Call Log These details need to be entered into your phone to enable it to connect Extension 2275 SIP server 87 117 64 201 Extension Settings Account 227 4 telngdemo co uk List Messages Password JPXRepW3 Search Call Log Voicemail 2001 Documentation Dick Solomon dick telngdemo co uk Home ee 5 e Anonymous Call Rejection Logout Help ACR provides automatic rejection of an incoming call if the call has no CLI Calling Line Indentity for example when caller has withheld their number Change Password i Anonymous Call of on Extension 2274 Rejection Extension Settings Search Call Log 15 Page KIPCSM Contrex User Guide Kingston IF Telecom
34. rex User Guide Kingston IP Telecom For each Fax Extension a heading of Fax lt including the number of that extension e g Fax 2001 gt Clicking on this link will take you to the Homepage for that extension from wherever you are in the web portal Figure 6 This will provide the following information on the screen the DDI or external telephone number that is associated with the extension if a presentation CLI CLIP is set that is different to the DDI or external number it will be displayed a list of the last 10 faxes received by the extension a list of actions and their current settings in brackets that can be performed on that particular extension the last 10 calls made or received by the extension Under the Fax Extension heading on the left hand side of the screen you will have the following list of options Extension Settings List Faxes Search Call Log Home Fax 5101 Logout Help Your presented CLI is 02081145101 Change Password Your DDI numbers are 02081141211 and 02081145101 Extension My Faxes 5001 Extension Settings Date amp Time Folder Ver Mec cade 09 12 2006 17 38 INBOX x Search Call Log 12 12 2006 15 42 INBOX x 27 12 2006 09 33 INBOX Extension AN 27 12 2006 10 18 INBOX 8909 RTN f 07 01 2007 09 26 INBOX Extensian Settings and x List Messages Fax Settings Search Call Log Fax Header Accounts Fax Fax 5101 Email Address accounts telngdermo co uk Fax Settings l Dow
35. s the My Faxes facility described at the beginning of this section of the document Managing Fax Extension Settings There are a number of options associated with a fax extension that are listed on the left hand panel Figure 17 Clicking on Fax Settings will display two further options Fax Header and Email Address Home Fax 5101 Logout Help Your presented CLI is 02081145101 Change Password Your DDI numbers are 020611412711 and 02081145101 Extension 5001 My Faxes Extension Settings List Messages Search Call Log Date amp Time 09 12 2006 17 38 12 12 2006 15 42 Folder INBE Gr INB Or 5909 27 12 2006 10 18 INBOX Extension 27 12 2006 09 33 INBOX X 02 01 2007 09 26 INBOX Extension Settings List Messages Fax Settings Search Call Log Fax Header Accounts Fax Fax 5101 Email Address faccounts telngdemo co uk Fax Settings l Download amp Documentation List Faxes Search Call Log Contrex User Guide Voicemail My Call Log 5000 Date amp Time Calling Called Duration Result List Messages 15 05 2007 14 41 02061145017 5101 0 00 15 Answered P 22 Page KIPCSM Contrex User Guide Kingston IP Telecom Fax Header The Contrex system stores an optional Fax Header If this is left blank the system will automatically use the extensions external number or DDI as the Fax Header From the Fax Settings list select the Fax Header option Figure 18 In the field marked Fax Header key in the
36. set that is different to the DDI or external number it will be displayed e if the extension is a Hunt Group the extension numbers of each extension that is a member of the Hunt Group e if call forward always is set the location a telephone number an extension number or voicemail that the extension is diverted too e alist of the last 10 messages received by the extension In the case of voice extensions this will be voicemail messages in the case of fax extensions it will be faxes On the left hand side of the screen is a menu that has the following structure Home clicking on this link will return you to this screen your Homepage from wherever you are in the web portal There are links to perform the following actions under this heading in the web portal Logout Change Password User Guide 10 Page KIPCSM Contrex User Guide A list of extensions that you control and a summary of the functions that can be performed by you on these extensions This list you see will be different depending upon the type of extensions that you have control over For each Voice Extension a heading of Extension lt including the number of that extension e g Extension 2001 gt Clicking on this link will take you to the Homepage for that extension from wherever you are in the web portal This will provide the following information on the screen the DDI or external telephone number that is associated with the extension if a presentat
37. sets of fields will return calls that the extension has made and received The following search criteria fields are available for calls both To and From the extension Date and Time This can either be in a European date format or by using a phrase such as yesterday or last month Number This can either be a PSTN or an extension number However you must select Extension or PSTN from the drop down list or the search will fail Duration This must be entered in seconds It should be noted when search criteria are entered into multiple fields the search will assume that they both must be true e g Extension 5001 and yesterday will return all the calls from yesterday for extension 5001 After the search criteria have been entered press the Next button at the bottom of the screen to initiate the search The search results will be displayed on the screen as a list along with a right hand arrow which can be clicked to get more detail on the call At the bottom of the screen is a Finish button which will then take you back to the search results 25 Page KIPCSM Contrex User Guide Kingston IP Telecom Voicemail Extensions List Voicemails user can also receive voicemails on behalf of another user or hunt group These will be listed in the left hand information pane by their extension number Information about the last 10 voicemails that you have received is shown under the heading My Voicemails on the extension Home
38. tensions it will be faxes 8 Page KIPCSM Contrex User Guide Kingston IP Telecom a list of actions and their current settings in brackets that can be performed on that particular extension the last 10 calls made or received by the extension On the left hand side of the screen is a menu that has the following structure Home clicking on this link will return you to this screen from wherever you are in the web portal There are links to perform the following actions under this heading in the web portal Logout Change Password User Guide A summary of the functions that can be performed by you on the extension By clicking on any of the items on the list below you will be taken to a new screen to undertake the actions described in the menu item e g Extension Settings will take you to a screen to view amend the settings for that extension This list you see will be different depending upon the type of extension that you have control over For each Voice Extension a heading of Extension lt including the number of that extension e g Extension 2001 gt Clicking on this link will take you to the Home page for the web portal Under this heading will be the following list of options Extension Settings List Messages Place a Call Search Call Log For each Fax Extension a heading of Fax lt including the number of that extension e g Fax 2001 gt Clicking on this link will take you to the Home page for the web portal Under t
39. type of extensions that you control will determine the exact nature of the screens that you see This is because the web portal uses a dynamic menu and screen structure to optimise ease of use If you have control of one extension you should read the next section of this document otherwise read the section entitled if you have control of more than one extension Dick Solomon dick telngdemo co uk Home Extension 2274 Logout Help Your external number is 02031052274 Change Password Extension 2274 Extension Settings My Voicemail You have no voicemail messages List Messages Fax 2374 Search Call Log E You do not hawe an external number Fax 2374 Fax Settings My Faxes List Faxes You hawe no faxes Search Call Log If you have control of one extension When you log into the system you will be taken to a screen that summarises your extension including the DDI or external telephone number that is associated with the extension if call forward always is set the location a telephone number an extension number or voicemail that the extension is diverted too if a presentation CLI CLIP is set that is different to the DDI or external number it will be displayed if the extension is a Hunt Group the extension numbers of each extension that is a member of the Hunt Group a list of the last 10 messages received by the extension In the case of voice extensions this will be voicemail messages in the case of fax ex
40. usy to number is on To Cancel Lift the receiver and dial 67 A voice will confirm Call forwarding on busy is off Please note that callers will get an engaged tone when you are busy and not your voicemail if you have used call forward on busy to another number then you may wish to use 67 to cancel this and revert to your voicemail for busy calls Check Status 31 Page KIPCSM Contrex User Guide Lift the receiver and dial 67 A voice will confirm either Call forwarding on busy to voicemail is on Call forwarding on busy to number is on or Call forwarding on busy is off Record All Calls various 898 The system can be set to record all incoming and outgoing calls on your phone To Enable Lift the receiver and dial 898 A voice will confirm Call recording is active for all calls To Disable Lift the receiver and dial 898 A voice will confirm Call recording is not active To Check Lift the receiver and dial 898 A voice will either say Call recording is active for all calls or Call recording is not active Per Call Recording various 88 To record a specific outgoing call when you don t have the system set to record all calls lift the receiver and dial 88 number To disable call recording for a specific outgoing call when you have the system set to record all calls list the receiver and dial 488 numbert To record a call not currently being recorded wh
41. when set will divert every call to your extension whilst you are on the phone to another telephone number an extension on your Organisation s Contrex System or voicemail The options presented are the same as in Call Forwarding Always From the Extension Settings list select the Call Forward on Busy option You will then be presented with 4 options No Forwarding where the facility is not set To Voicemail where all calls are forwarded to your voicemail To Extension where all calls are forwarded to another extension e g To a colleague working in your office To External Number where all calls are forwarded to an external number e g To a colleague who is out of the office and only available on their mobile Select the option that you require by clicking on the circle to the left of your chosen option In the case of the To Extension and To External Number options you will also need to key in the telephone number or extension that you wish to divert the call too Now press the Next button at the bottom of the screen which will return you to the Extension Settings list Setting Call Forwarding on Not Reachable This feature when set will divert every call to your extension whilst your phone is not registered on the system e g When there is a problem on your broadband line to another telephone number an extension on your Organisation s Contrex System or your voicemail The options presented are the same as in Call F
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