EPS User Guide
Contents
1. lt gt rl Opening page http netstorage eps hw ac uk oneNet NetStorage Internet Sftp Method Pros Drag and drop files to fro your local drives and your H drive 12 Faster than netstorage Cons Need to install sftp client on local pc Longer to get up and running over netstorage method You need to download and install a Secure Ftp client You can get this from http support eps hw ac uk I T sftpclient winscp382setup exe Or any other Secure FTP client that uses standard protocols and port 22 As the interface varies between all SFTP clients specifics are beyond the scope of this document but settings will be similar Specify sftp eps hw ac uk as the server to connect to Fill in username and password as normal and click connect After a short while you should see your local drives in one window and your remote H drive in another Transfer files by simply dragging and dropping files that you want into relevant window Netdrive Pros Mounts your home directory as a drive letter as if you re at HW Can drag and drop files just like at HW Can keep files in sync between your local pc and your HW H drive Cons Uses more bandwidth checking if files need to be sync although this can be turned off Needs more setup than netstorage and Sftp Netdrive is a program that uses the functionality of netstorage but maps a drive as if it were an ordinary network drive2. Save any files folders on your desktop Save them to your H drive Save files you want to protect to your D drive save them to your H drive instead Knock on the help desk support s door Email in the first instance ithelp eps hw ac uk Or if this is not possible phone 3290 Leave a brief description and your name and location I T Support will allocate you a tracker ticket This will allow I T Support to deal with your enquiry most efficiently 10 7 Retrieving deleted files You can get many different versions of deleted files back provided they were saved to your H drive To do this choose the folder you want to retrieve deleted files from and right click Select Salvage Files from the menu Ceeghb on Emfs1 HomeWsers H felix File Edit View Favorites Tools Help ae Back call Ba Search Wey Folders EBk ads Jo File and Folder Tasks CJ cI CJ CJ CI ssh Altera ansy s Building Plans Docs EPSUsers Favorites inuse mij Rename this Folder ir Move this Folder Py copy this folder a B amiss oa Publish this Folder to khe ci Toe Outlook Web Search Archi G E mail this Folder s Files RS X Delete this folder GJ c Scan for viruses mt N NetWare Copy 1 id 1 r 1 r pcbs perl am r cr Pa U U pics Fro remote RShukdown scripts sounds Other Places N Novell Map Network Drive commands ig My Computer om N Salvage Files N Purge
3. HW You can download netdrive from http support eps hw ac uk I T netdrive netdrive exe Install netdrive by double clicking on the downloaded executable Once completed run netdrive and specify a new site 13 Add new site Enter the name for your new site Hil EPS Enter the site address URL e g ftp server com netstorage eps hw ac uk oneN et NetStorage To secure a HTTP connection by using SSL enter https rea Please note in the Site Address URL box above it s unclear what the full URL is it should read https netstorage eps hw ac uk oneNet NetStorage Please type this carefully as it s case sensitive NetDrive Version 4 1 File Help E HWEPS Site Mame Site Address URL storage eps hwy ac uk onebet MetStorage Server Type Drive Advanced WebDAV x l _Advanced Hp Connect at loginstartup Help W Add to tray connect menu Anonymous Public Logon Username your Lsename here Password Save Password Pass Phrase New Site Delete Clone Site Exit You can pick any drive letter you wish the default being X Enter your username in username box you may wish to save your password for automatic connection next time you use Netdrive Tip tick box Connect at login startup to automatically have this drive mounted when you start your PC Press Connect and this will map the drive Note it will not only map your H but any other shared drive
4. a UNIVERSITY to log in As with nearly all versions of Microsoft Windows before authenticating you are required to press the CTRL ALT DEL keys simultaneously to present the login window Once done you are presented with the login screen Novell Login Novelle Client for Windows Username admin Before you can login you should have obtained a username and password from the I T support staff in EPS If you do not have one then you will need to fill out a username request form and hand it in to the support staff Type in your username and password as given by I T Support 2 Changing your password Once logged in the first thing you should do is to change your password from the one give by I T Support To do this press CTRL ALT DEL and select change password In the old password box type your current password Set a new password in the New Password box retyping in the Confirm New Password box Click OK Your password should be a minimum of 6 alphanumeric characters Choosing a password can be as easy as taking the first character of a made up phrase you will remember such as the black cat is over there tbciot replacing the i and the o with numbers gives tbc10t to make the most secure Do not divulge your password to anyone even I T Support 3 The User Desktop Once logged in you will be presented with the normal Windows User Interface with the default wallpaper etc If you re used to running Win
5. Files My Documents l Shared Documents a Up M Trustee Rights bash_history abg_landsc M Inherited Rights and Filters 5 Send To Details abg_portra eec Cut NOTEPAD ESE putty exe wi fi bmp Wi Fi fONE a My Network Places Ge U Copy s Next you will see a windows like the following Salvage Network Files Novell eDirecton SEMPFSTSHOMESUSERSSCEEGHBSMY DOCUMENTS Salvageable Files Status Found 4 items File Mame Date Deleted Time Deleted File Size Deletor Name DeFault rdp 01 02 2007 13 58 26 TFB C H ceeghb OUO House Proposed jpg Oe 02 200 13 17 30 DEB CN ceeghb OU House Proposed jpg Ue 02 200 13 34 18 245KB CN ceeghb Oue TMPFF5 tmp 02 02 2007 13 34 12 0E CN ceeghb OUO Salvage All Scroll down until you find the file s you want and select Salvage File If the file you re restoring already exists you will be prompted to save it under a different name You can select more than one file by holding down the CTRL key and left clicking the files you want 11 8 Accessing your files remotely There are various methods of accessing your files remotely The method used depends on what access permissions you have on the local pc Use the guide below to determine which method you want to use 1 I am using a pc in an Internet Caf I can t don t want to install software on this pc Use a web browser and use the netstorage method 2 I m unlikely to want t
6. up For any data you want to be kept safe and secure the only place you should save to is your H drive There currently is a 10GB limit on your H drive Your H drive is a network drive that is backed up every night so even if you mistakenly delete a file you can retrieve it again by yourself If youre transferring from an old system to this new one the I T Support staff would have made provisions in transferring your existing data folders onto your new H drive even previous versions of the same file see retrieving deleted files section 6 Do s and Don ts This is a general list of good and bad practices Please take time to read the following points to ensure your get the best performance out of your workstation Do s nar Don ts O1 B amp B W N Logout at night but don t switch off your workstation just the monitor This allows any updates to be applied overnight ready for you the next morning This includes Antivirus updates Check http www eps hw ac uk localdocs fag before you contact I T help we may have dealt with a similar problem and provided a solution Get in contact with I T support if you re running large overnight simulations We need to know to prevent the rebooting of your workstation Leave yourself logged in overnight locking the screen Your profile gets backed up overnight we can t do this if you re logged in Switch you workstation off just logout night and switch monitor off
7. HERIOT EPS Users Guide Logging in amp using EPS Novell Workstations Gavin Burns April 13 Rev 1 0g For the most recent version of this document gotohttp support eps hw ac uk IT docs userdoc pdf This document is best viewed in colour 5 UNIVERSITY Foreword The purpose of this document is to provide you the user with a better understanding on how to get the best performance from your workstation as well as recommended procedures to follow The need for this new Novell based system was identified at an early stage of the EPS school forming Previously all departments had their own proprietary systems with little or no interoperability This new system allows many benefits such as accessing many common resources across the school Any EPS user can use any EPS school workstation and run the software they are familiar with Contents 1 Logging in for the first time _ Page 4 2 Changing your password i Page 5 3 The User desktop Page 6 4 Installing applications ss Page 7 amp 8 5 Saving files 2 aces Page 9 6 Dos amp Don ts naa Page 10 7 Retrieving deleted files ss Page 11 8 Accessing your files remotely _ Page 12 14 9 Printing 2 ace Page 15 16 10 Using Email for first time __ Page 17 19 11 Getting Help aes Page 20 1 Logging in for the first time On booting up the pc you will be presented with this following screen Welcome to the EPS HERIOT Network BS WATT
8. dows XP the desktop should look familiar to you You will notice there are shortcut icons already on the desktop These are popular packages that I T Support thought would be useful to have there These include most of the Microsoft Office software packages To run most software click on the Start Menu gt All Programs From there you will see what software is available to run If you don t see the software you are looking for read section Installing Software some software requires only a shortcut icon on your desktop and there and no entries in the Start Menu 4 Installing applications At the start when your workstation is new there are only a few applications installed such as Microsoft Office Internet Explorer and McAfee Antivirus I T Support use the power of a Novell product called Zenworks to allow you the user to install the software yourself This not only permits I T Support to work on more important tasks but allows you to install run the software you need immediately You install software by clicking on the Application Installer Icon on your desktop pplication Installer You will see the Application Installer window fe Application Installer File Edit View Favorites Tools Help i i a t j T gt a A Search T Folders da Click on AIl to see all applications available to you on this workstation Applications are associated with the workstation and the user clicking All shows you a merged vi
9. e most common tasks you can help yourself inevitably these will be exhausted and you need to get help Check http www eps hw ac uk localdocs faq before you contact I T help we may have dealt with a similar problem and provided a solution The preferred way of getting in touch in the first instance is to email ithelp eps hw ac uk This method is based ona tracker system which will allocate a ticket to you Use this system so that your query gets logged and one of the I T support staff will contact you to resolve your problem Please include your full name your building and room number your telephone ext and hostname of your PC If for whatever reason you cannot email the next preferred method of communication is by phone Please phone extension 3290 and leave a brief message explaining your problem along with your name location and if possible your machine name hostname You can find out your hostname by double clicking on the Display Hostname icon on your desktop a aT Display 4 Hostname i z 7 20
10. ew of both ay File Edit View Favorites Tools Help O O E search fy Folders XM i gli Xx vl G Baystack CheckPoint ChemDraw Cisco Switch Combined Console1 CourseGenie Endnote 9 Switch Ma Client Management Chemic ss S amp S O amp BA k A Exceed 30 Exceed 9 FlashPlayer amp GhostScript i HFSS Irfanview aple Plugin Ban Mathematica Matlab 7 R14 Microsoft NET Microsoft Microsoft Microsoft Microsoft Microsoft Microsoft SP2 Framework Office Acc Office Ex Office F Office Office Guth Office P InfoPath 2003 Sm amp z S A Microsoft Microsoft Microsoft Microsoft Microwave Mi Tex MindGenius Mplab 7 20 Proteus 6 7 Office Proj Office Publi Office wi Office w Office Qs O x QuickTime Secure Shell Shockwave Solid Edge Vi Sonnet 10 9 TexnicCenter Plugin Client 10 1 Plugin 4 Installing applications continued Double click on the relevant software you want to install and run Follow the screen prompts You will see the application being deployed e g Distributing Application Mplab 7 20 am Processing File msscrnl4 dll If it s a large application this may take several minutes Once the Distributing Application window disappears the application is ready to use N B Some applications require the workstation to be rebooted If the application needs this it will pop up a window saying so Normally all software packages installed are run from the Start Men
11. llow me print queues To install a follow me printing queue Open Application Installer and choose EPS_TREE gt Building MFD s To install the Black and White print queue choose EPS Black and White Printing Q To install the Colour queue choose EPS Colour Printing Q You might see this 15 Connect to Printer You are about to connect to a printer on prn0 Fw acwuk which will automatically install a print driver on your machine Printer drivers may contain viruses or scripts that can be harmful to your computer Itis important to be certain that the computer sharing this printer is trustworthy Would you like to continue Choose Yes This can take few minutes so please be patient IMPORTANT When prompted enter your username enter your HWU username and password This is typically HW username and your email password Connect to prn0O2 hw ac uk Connecting to prn02 hw ac uk User name hwiceetb Password TIT iiiit Make sure you tick Remember my password otherwise subsequent attempts to print will fail 16 10 Using Outlook 2010 for the first time Email Click on the outlook icon Microsoft Outlook 7010 Startup p L Microsoft Outlook 2010 Startup Welcome to the Microsoft Qutlook 2010 Startup Wizard which will guide you through the process of configuring Microsoft Outlook 2010 i Cancel Click Next Account Configuration E mail Accounts You can configure Outlook to connect t
12. o Internet E mail Microsoft Exchange or other E mail server Would you like to configure an E mail account Click Next 17 Enter relevant info as below and click next Add New Account Auto Account Setup Click Next to connect to the mail server and automatically configure your account settings G E mail Account Your Name Gavin Burns Example Ellen Adams E mail Address g h burns hw ac uk Example ellen contoso com Type the password your Internet service provider has given you Text Messaging SMS O Manually configure server settings or additional server types When prompted enter your username preceded with hw Connect to HW CAHT 01 hw ac uk x FA c Connecting to g h burns hw ac uk User name E hwiceeghb v Password Click ok 18 Add New Account Congratulations Configuring Configuring e mail server settings This might take several minutes Establish network connection Search for g h burns hw ac uk server settings Logon to server Your e mail account is successfully configured Manually configure server settings Click finish This completes outlook setup Changing your Outlook password Changing your password to change your central password goto https my hw ac uk passwords NB this changes all HWU passwords ie outlook banner etc 19 dd another account 11 Getting Help Although weve tried to design this system so that for th
13. o do this frequently I just want to access my files with minimum setup Use a web browser and use the netstorage method 3 I want to access my files regularly I have full access to install programs on this pc Use either sftp method or Netdrive Netstorage method Pros No need to install any software all you need is an Internet connection and a browser You can access your files on your H remotely anywhere in the world from a web browser Good for quick casual access to your H drive Least setup configuration Good for single files Cons Can download folders but zips them up first requiring you to unzip them at local end Not ideal for multiple files To access your files type the following URL in your browser s address bar https netstorage eps hw ac uk NetStorage Once authenticated you can transfer files to fro your H drive from your local PC Click on help on how to use NetStorage F NetStorage Microsoft Internet Explorer provided by HWU EPS IT Support File Edit view Favorites Tools Help Back 7 x a A p Search Pp Favorites 4 gt Address El http netstorage eps hw ac uk NetStorage pdf y vi Search 9 o0 PDF NetStorage Novell User emtest Users EA EPS Folders Location NetStorage wg File Edit View Help Fite t Home EPS_TREE C Name Size Modified 0 0 Drive O Home EPS_TREE 0 08 09 2008 11 02 PM OG obrive 0 02 19 2007 2 42 PM
14. u gt All Programs From there they are sorted by group Run the software you require by moving the mouse over the program you want and left clicking the mouse button If you have a need to run software and it s not available in the start menu or the Application Installer make your request by emailing ithelp eps hw ac uk N B This is the only way you can install applications You will not be able to install applications manually by using for example software ona CD ROM 5 Saving Files You should save all your data to your network drive H Do not save files onto your desktop This is only meant for shortcuts which are small in size Saving files to your desktop can create long login logout times as the data is transferred to from your workstation and the server It s a good idea to get into the habit of organising your data into folders a bit like a filing cabinet for easy retrieval at a later date For your convenience the I T Support staff has created a few folders for you on your H drive These folders include My Documents By default saving from any Office application e g Word Excel will save into there Additional sub folders e g My Word Documents will also automatically be created for you You can of course create your own folders and save data there N B Although you will be able to save files to your local D drive this should be considered temporary file storage and at risk Your D drive is not backed
15. you may have HW also Click on help for more specific settings 14 9 Printing Group Printers can be installed by connecting to your departmental server iprint web page EM http emfs1 eps hw ac uk ipp WP http wpfs1 eps hw ac uk ipp DB http dbfs1 eps hw ac uk ipp NS http nsfs1 eps hw ac uk ipp JC http nsfs1 eps hw ac uk ipp Choose relevant printer and click to install Unless you have a local printer attached to your workstation you will want to print to one of the building printers Naming convention across the school All building printers use the following syntax psxroomnumber where ps postscript or cps colour postscript where x identifies the printer number roomnumber the name number of the room the printer s is physically located For example Suppose there are two black and white printers and one colour in room 2 40 of your building The first printer would be called ps1240 the second ps2240 and the colour one cps1240 And so forth Printers are labelled in the room Note With the advent of follow me printing the newer multifunction devices a different naming convention is being used Users now print to a specific print queue Black and White or Colour then print out on any convenient Xerox MFD You can check what s in the print queue and get the current status by clicking on the StartMenu gt Printers and Faxes and double clicking on the printer you wish to see Installing fo
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