User Guide - i
Contents
1. SMS reminder when low on battery SMS reminder when switching on Remote power off 04 3 Appearance Power Light Cr oo sere eo no eonoss o o9 e o np eo o oo Buckle ecc 000 0 00 0 000 0 0 00 000 e re 0 0 0 0 0 0 0 0 4 e ooo nc nn 0 00 0 0 0 0 0 0 0 o e o ooo co 0 0 0 0 q eco 0 0 Charging Slot RR ca Oa l Function Key 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 0 000 0 00 0 0 0 0 0 4 Power Switch Network Light SL An MALU AK E TELE E RS SER E ac EE ee ee POROS EROS EE RE E BLU O Gu ee ee Bee ee CO O tele ASUS Bala RS JB Ta 05 4 Wearing Manner User can wear Fall Detector with the belt as shown 5 Specification Network GSM Frequency bands 850 800MHz 900 900 M Hz Operation temperature 10C 50C Standby time 10 120h Weight 69g Size 3x53x 6mm 06 6 Operation Step Buy SIM card User should buy a SIM card must be GSM net work with call credit Step 2 Insert the SIM card and battery Insert the SIM card and battery as following Lift the buckle as the white arrow Indicates then remove the buckle as the black arrow indicates 2 Open the back cover 3 Put SIM card in the card slot and then tighten the card with slot cover 4 Put the battery into the battery slot 5 Fix the back cover 6 Fasten the buckle Step 3 Power on Pull the power switch to ON at the side of Fall Dete2. always with you User Guide info i helpu co uk www i helpu co uk Contents iHelp Information Po VGA Fre ER NAN KARNA PAS 03 PA MET Aa WIN CUI I Syn A IA RN oe cere 03 By PDS an LA SBN wanes a Weal ei anne en at SO PEG GENO pls USA ea gt Kopien Ta ae eee arene eae ee ere NN an SAYA MANIA ana ean a sane tee ie earn ee x EX DIAMALONMS An eae an Z Help User Guide VO 08 Ir BCE EEE Je o ANAS de POPPER ea er ent Pre E OS Software 12 A e e ana Ja oles Deine Sa nan tb PEE an Len an RR AN ana Sa DS 12 Android Software 16 EDEN AIOmS ra Mn N ie O OS a re Ie OP On BN Bea eee As AREE CAO AA Ot ae NEE PEN Soma ery 7 03 iHelp Information Introduction The Help Smart Fall Detector is a product which can detect when a fall has taken place Help can monitor the status of their users in real time so if a fall happens Help will automatically send a text message to the mobile phone of the au thorised emergency contact so that help can be provided immediately If the Help user is feeling unwell she or he can press the control button for three seconds to make a call to the emergency contact for help 2 Main Functions Voice prompt at site and automatic warning through SMS when the wearer falls Manual one press button to send SMS in an emergency GPS and LBS Positioning Voice call with one button e Pill reminder SMS check for users status
3. messages from Fall Detector can be viewed in the message box of an iPhone for example Automatic warning The device carrier may fall down Please contact User s probable location https maps google com maps g N3 198275 E108 85683 The location will be shown on the map after the user presses the link In the message 4 2 Call User press to call the chosen Fall Detector after they have chosen a contact In Interface 4 4 3 Pill reminder Press 17 then press Add times and open interface 5 to set a time Press to confirm the setting The frequency of the pill reminder can be no more than 3 times a day Press Sure to skip Into the new message interface and finally press Send to finish this setting Press In Interface 4 and open the new message Interface Press Send to close the pill reminder function Lai meting fiers 4 4 Inquiring User press in interface 4 to skip into the new message in 4 ice then Press Send to finish the action after several seconds the user will receive the state message in the Phones message box o ca SWE AT YU oF S D FGH S mp T ECOD WY B N i AN qa E poe 4 5 Reminder Settings Press in interface 4 and set the time of the reminder Press to skip into the new message Interface and to send the message After this the time of the reminder will be set Press in Interface 4 and skip Into the new message interface Press Send to s
4. regular reminders 3 6 Broadcast Binding phone sends KOF xxxxxxxxxxxxxx XXXKXXXXKKKKKK KAKAK KK Xxxxxxxxxxxx to the Fall Detector to set up the broadcast group and the length of the phone 09 number should have no more than I digits Input 00000000000 if you have no phone number We can bind 5 phone numbers at most to each Fall Detector Binding phone sends GQF message to Fall De tector to turn off the broadcasting function After the broadcast number is configured alarm functions have changed as followed Warn automatically after falling down If there Is a falling alarm the alarm message will be sent to the binding number and the config ured broadcast numbers 2 Call When the carrier makes the call the Fall Detec tor will call the binding phone first If the binding phone is disabled from the others or falls to an swer the Fall Detector will automatically dial the group in order If all of the numbers are unable to connect or have no answer the Fall Detector will terminate the call In the continuous dialling process the owner can press the function key to terminate dialling 3 7 Remote power off Binding phone sends GJ message to Fall De tector Fall Detector will shut down all functions Into hibernation After the remote power is off if you want to power on Fall Detector you must re open Fall Detector by power switch to power on the Fall Detector 3 8 GPS The GPS is off in de
5. ctor and then the network LED will flash about 15 20 seconds later it will then only flash every 3 seconds This means that Fall Detector has connected to the network successfully After 60 seconds the Fall Detector will be ready to use If the network LED flashes at intervals of every second this means that the Fall Detector has not connected to the network If this occurs first check that the SIM card is correctly in place If the problem persists check the type of SIM card Alternatively the Fall Detector may not be receiv ing signal from the network Step 4 Bind Binding is when the Fall Detector makes a communication link with the phone number of a guardian or carer The phone number of a guardian is called the binding phone number the commands sent from the binding phone number are sent to the Fall Detector The binding phone number sends KBD to the Fall Detector after this the binding phone number will receive the message Open binding is successful about 10 15 seconds later The Help Fall Detector can be used in conjunc tion with the Help App Users who have a smart phone iOS and Android that is connected to the Fall Detector can download the App and utilise the full potential of the Help Smart Fall Detector 7 Charge When the battery LED turns red connect the Fall Detector with the charger The Charging is completed once the battery LED changes to green 8 Warnings Please switc
6. fault and it will switch on while there are some falling actions or if its inquired Binding phone sends KGPS message to the Fall Detector to turn on GPS It can last for 16 hours at this status Binding phone sends GGPS message to the Fall Detector to turn off GPS 3 9 Low battery SMS alert When the battery is charged fully the battery indicator turns off When the battery is low the battery indicator flashes and sends text messages to binding phone once every 30 minutes Low battery has less than 20 please charge the battery at the same time it will sound Power is low please charge the battery When the battery runs out it plays an alert Power runs down please charge the battery The Fall Detector sends this message to binding phone The power is used up All functions are shut off Please recharge Then Fall Detector goes to sleep 3 10 The boot message prompts Once Fall Detector regains power one minute later a prompt will be sent to binding phone with the message the user has switched on 4 Support If you want to learn more about how to use this product or if you are not sure of the product s features please call 0114 25 6600 If this does not solve your problem do one of the following Restart your device Turn off the device and remove the battery After about a minute replace the battery and turn on the device Send unbind command to restore the factory
7. h off the device while on a flight In combustible or explosive environments switch off the device Switch off the device in hospitals to comply with the hospital regulations Only trained Help professionals can fix the device Only authorized spare parts and battery can be used Please make sure the device is kept dry Please disconnect the device and charger before removing battery 9 Explanations a Error warning Any of following actions may cause error warn Ing a The device is not switched off while user Is asleep b User falls asleep in the chair c Other special conditions In any situation press the function button to cancel warning 07 b Missing warning Any of the following situations may cause missing warnings a SIM card is damaged or SIM card is not prop erly installed b The device is switched off or its power Is exhausted c The GSM wireless network signal is weak or blocked d The device owner falls down on the stairs e Other special situations Notice In some conditions which affect the de vice s performance we will not bear the responsi bility for slight error or missing warning Help User Guide Attention In order to use this device you should establish a binding connection between the mobile phone and the Fall Detector Each Fall Detector can only be set to one binding phone Apart from the binding command message the other messages can only be sent by t
8. has been sent Automatic alarm the owner may fall accident occurs please contact User s probable location is After user releases the alarm the phone will also receive anoth er message The device carrier is In a normal condition Whether the alarm is released binding phone will receive a text message within 1O min utes about the users location Users accurate location User can gain the current position from the location information on Google Earth or Help software 3 2 Call Function Hold down function key for 5 seconds until you can hear Fall Detector play the voice prompts Its calling now please hold on And then release the function key the Fall Detector will call the binding phone automatically When the Broadcast numbers are set Fall Detector will call to Binding phone first if the binding phone is disabled or has no answer the Fall Detector will automatically call to another broadcast number in order If the entire broadcast numbers are unable to connect or if there is no answer the Fall Detector will terminate the dialling In the continuous dialling process the owner can push the function key to terminate the dialling at any time Everyone can directly call the Fall Detector if it rings we can Press the function key to answer and hang up the phone by Pressing the function key again 3 3 Pill Reminder Binding phone sends KCYxx xx xx xx xx XX yy yy to Fall Detector to set the
9. he binding phone Messages can be written in both uppercase and lowercase letters Recommend using the Help mobile App to edit and send command messages 2 Binding Binding establishes a connection between guard lan s phone and the Fall Detector Guardian s phone number is named as binding phone num ber Only the binding number can send command messages to Fall Detector 2 1 Establish binding Any phone which sends the KBO message to Fall Detector will receive this message Close binding is successful 2 2 Unbind When a Binding phone sends the GBD message to Fall Detector the phone will receive Close binding is successful Thank you for using our products Then all functions of Fall Detector will be restored to the factory settings 3 Function Introduction 3 1 Warn automatically after falling down When the Fall Detector detects falling down it will say Attention please Falling has been detect ed Warning information will be sent immediately If the user does not need help they can push the function key to cancel The voice will last for 20 seconds and then the Fall Detector will send a warning message automatically to the binding phone every minute Meanwhile Fall Detector will play an audio alarm It is an emergency need help The device will continually send the message and play the voice alarm until the owner cancels it While falling down and after the alarm message
10. ing up successfully first Press the soft ware icon to run It Before using Help the software should be bound with Fall Detector to make sure there is commu nication between Binding phone number and Fall Detector phone number Every Fall Detector can only bind with one phone number 3 1 Add Contacts After running the software press the contact button to open the interface Then press into the box on the top Inputting the phone number and name of Fall Detector Press ito confirm this action About 10 to 15 seconds later the user will receive this message in the interface 4 open binding is successful This means that binding is successful If user doesn t receive this message dial the num ber of the Fall Detector When the Fall Detector rings this means that the Fall Detector Is ready to receive calls and commands please hang up the call again Attention Device will only function correctly with a SIM card Fall Detector Binding phone number Command message Cro a 4 Function User can do the following operations after the binding is successful If a problem occurs user can cancel an action 4 Message Management Press A at the bottom of the interface 4 and can view all of the messages such as Automatic warning Ihe device carrier may fall down Please contact Users probable location https maps google com maps g N3 1 9827 E108 85683 the location will be shown in the map after user P
11. reminder time of taking medicine The 3 times are divided by 5 yyyy means the phone s current time You can set up reminders to take medicine three times a day If the time you set Is less than 3 the unneces sary time can be set to 24 00 When its time to take medicine Fall Detector will sound Hello it s time for medicine please confirm Then user can Press the function key to turn off voice prompts if he she has taken the medicine on time Then a voice alarm will play saying Wish you get well soon If you do not turn off voice prompts a voice will be sounded continuously for one minute then Fall Detector sends SMS to binding phone saying User hasn t validated taking medicine please connect Fall Detector will also play once every one minute the voice prompt Hello its time for medicine please confirm until the function key is Pressed Binding phone will send the GCY message to Fall Detector to turn off the reminder for taking medicine 3 4 Inquire status by SMS Binding phone sends CX message to Fall Detector and after a while the owner s status information will be sent to the binding phone 3 5 Remind timely Binding phone sends KT Sxx xx yy yy message to Fall Detector to set the reminding time and to activate these functions xx xx means the time of reminding yy yy Is the phone s current time Binding phone sends GTS message to the Fall Detector to turn off
12. ress the link in the message Press to delete some messages in interface 4 by either choosing some of them to delete or press Delete All to delete all messages 4 2 Call To skip into the interface 3 then press and choose one of the Fall Detector and then press to confirm this action and then dial the Fall Detector of your choice 4 3 Medicine Reminder Setting Press to open the interface for medicine reminder setting Ihen set the time of the med icine The form covers 24 hours and left means hour while right means second The frequency of the medicine reminder can be no more than 3 times every day 4 4 Inquiring The user can then inguire the current status of Fall Detector The status message will be displayed in the Alarm Messages Box Press the ad text button to view all of the alarm messages 4 5 Reminder setting User can press at the bottom of the software reminding time The time can only be set once User can also shut off the function of reminder in the interface 3 4 6 Broadcast Settings User can press at the bottom of software to skip Into interface 3 press here is a white box on the top input the phone number in this box then press EB to finish adding this action The broadcast number should not be used for more than 5 recipients After this user press ito finish the broadcast setting User also can press fat the bottom of software to skip into interface 3 After the broadcast
13. setting the functions of Fall Detector have been changed as following a Automatic SMS Warning While the device detected the falling action Fall Detector will send a warning message to binding phone number and broadcast numbers b Automatic call While the user makes a call Fall Detector will dial the binding phone number if this number Is blank or theres no answer Fall Detector will dial the mass text numbers in seguence until a communi cation is made If all those numbers are blank or if there is no answer the calling will end 4 7 Remote Power Off User can press kg at the bottom of software to skip into interface 3 Press the power off icon to make the Fall Detector power off and make all functions unavailable Recovering all the functions can be done if user turns on the Help Smart Fall Detector 4 8 GPS settings The GPS stays off by default and will be turned on when in the status of Help is warning or in quiring Press ISI to switch on the GPS and then press to confirm this action then the GPS will be turned on 4 9 Unbind Press jig to unchain the binding between Fall Detector and Binding phone number then press Y to confirm this action After that all of the functions of Fall Detector will be restored to factory settings For more info call 0114 25 6600 info i helpu co uk www i helpu co uk
14. settings 12 OS Software Definitions Help Smart Fall Detector Phone number of guardian Message to Fall Detector 2 App Download and Setup Using a smart phone with Android system download the Help App software following the below method Download from the following website www lhelpu com cn 2 Setup according to the enclosed CD 3 Download setup from Apple App store by searching for Help 3 Operation The software should be bound with the Fall Detector device in order to confirm the commu nication between the binding phone number and Fall Detector before use Every Fall Detector can only bind with one phone number Se Fall Detector Binding phone number Command message 3 1 New Contact Press Contacts and skip into interface then Press New Contact to skip Into interface 2 New Contact input the number of the Fall Detector and the name of the user then press Sure Press Edit to enter into the interface 3 Edit Contacts press to edit the contacts press to delete the contacts 3 2 Bind Press Commands to enter into interface 4 and press amp at the top right Then choose related contact and press OK After this press to skip to the new message interface of iPhone press send the binding phone number will then receive the message Open binding is successful After 5 10 seconds 4 Functions 4 1 View Messages All of the
15. state of warning or Inquiring Press In Interface 4 and skips into new message interface then press Send the GPS will be switched on The device will not last for more than 6 hours In this state dra Mira ja ia Se EIRIT YU OP AS DR Fig A E i E NRCG YE HH 4 8 GPS set The GPS is off in default and it will switch on while there are some falling actions or if it s inquired Binding phone sends KGPS message to the Fall Detector to turn on GPS It can last for 16 hours at this status Binding phone sends GGPS message to the Fall Detector to turn off GPS Sara Aim angan EEE a a GPW E M T UR AG FGA gd EL Za cY p HM E a ree 4 9 Unbind Press in interface 4 and open new message Interface then Press Send the connection be tween Fall Detector and Binding phone number will then be cut this function is in default mode Attention Please don t exchange the text of the message in the new message interface after Pressing the commands otherwise the setting will not be successful Android Software Definitions Fall Detector named Help Phone number of guardian Message to Fall Detector 2 App Download and Setup To use the smart phone with an android system download the App software and follow the below methods Download from the website www ihelpu com cn 2 Setup according to the enclosed CD 3 Download setup from the Android App store 3 Operation After sett
16. witch off the reminder 4 6 Broadcast Settings Press m to set the broadcasting number In Interface 4 input the phone number in the box and Press Add it will lead you to input the next number The broadcast number can be set up to 5 times After this press Sure and skip into new message interface after pressing Send the broadcasting number will be set User can also press mito turn off the function of broadcasting in interface 4 then it will turn into the new message interface Press Send to switch off the function of broadcasting After the broadcast setting the function of Fall Detector has changed as following a Warn automatically While the device detects the falling action Fall Detector will send warning message to Binding phone number and broadcasting numbers b Call While the user makes a call Fall Detector will dial the Binding phone number if this number Is blank or receives no answer Fall Detector will dial the broadcasting numbers orderly until commu nication is made If all of those numbers are blank Or receive no answer the call will end ba ah 2 3 q 5 bi T il a E a 4 7 Power off User can press in interface 4 and open the new message interface then Press Send Fall Detector will switch off long distance messaging All functions will be disabled if you should reset the switch of Fall Detector 4 8 GPS Settings The GPS is off by default and will be on In the
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