User Guide - Coppice Performing Arts School
Contents
1. E Mails co Oo N N Jl O oO MN Ui ue 10 10 11 13 14 14 16 17 myFree Scheel a Meals User Guide 1 1 1 2 1 3 Introduction Overview myFreeSchoolMeals myFSM is a standalone web service providing an Online Free School Meals eligibility checking service that allows Free School Meals Providers Local Authorities or Academies to verify that Parent Carers applying for FSM meet the eligibility criteria for entitlement to Free School Meals FSM myFSM is linked to The Department for Education Online Free School Meals eligibility checking service ECS ECS checks data from the department for Works and Pensions the Home Office and Her Majesty s Revenue and Customs to establish FSM eligibility Document Purpose The myFreeSchoolMeals User Guide describes the application process for Parent Carers and FSM Providers using the myFSM site Other source of information Further information for FSM Providers is provided in the Frequently Asked Questions FAQs If you would like to find out more about the Eligibility Checking Service ECS services developed as part of the Connect Digitally programme then visit the Connect Digitally Community available on the IDeA Communities of Practice website www communities idea gov uk myFree Scheel e Meals User Guide 2 2 2 3 2 4 Guide to the Desktop Browser Interface Accessing the Desktop Browser Interface The myFSM desktop web interface is accessed2. Contact Telephone Number Please tick this box if vou would like a confirmation email Email Date of Birth Please select which one of the following you hold National Insurance Number Thomas Jones C Yes No NN14 4LP Find Address SAshCout Ketteng lt xl 01604 236179 v thomas jonest amp rmvyrmail com 25 oct fi971 National Insurance Number National Asylum Seekers Support Number WP108815D Figure 5 8 When entering address details the Parent Carer has the option to enter their Postcode and select the address from a list see Figure 5 9 or manually enter the address see Figure 5 10 Would you like to enter your address manually Postcode Choose Address Contact Telephone Number Please tick this box if you would like a confirmation email Email Date of Birth Please select which one of the following you hold National Insurance Number Figure 5 9 Would you like to enter your address manually Flat House Lacality T own County Postcode C Yes No NN14 4LP Find Address Please Select Y Please Select 1 Ash Court Kettering 2 Ash Court Kettering 3 Ash Court Kettering 4 Ash Court Kettering 5 Ash Court Kettering 6 Ash Court Kettering 7 Ash Court Kettering 8 Ash Court Kettering 9 Ash Court Kettering 10 Ash Court Kettering 11 Ash Court Kettering 12 Ash Court Kettering 3 Ash Court Kettering
3. User Guide myFree Scheel Meals User Guide The myFreeSchoolMeals solution is produced and managed by LGSS and Firmstep P GSS LGSSis a partnership between Cambridgeshire County Council and Northamptonshire County Council to provide a range of business support services including IT Finance Legal and HR to public sector organisations www lgss co uk Firmstep Firmstep is a solutions provider working with over 30 of UK Local Authorities helping them to engage with their communities cut the cost of providing services and meet central government targets through the innovative use of web based technology www firmstep com For further information please contact myFreeSchoolMeals Support Desk St John s Innovation Centre Cowley Road Cambridge CB4 OWS Tel 0845 467 2971 Email support myfreeschoolmeals com Issue No 1 02 Feb 2012 Introduction 1 1 SUI BI NR ac ae E E A 1 2 Document Purpose hh 9 hh hh LLL 1 3 Other source of information 2 2 Accessing the Desktop Browser Interface 2 3 General Screen Layout 2 4 Menu Bar 2 5 3 1 Accessing the Mobile Browser Interface _ 3 3 General Screen Layout 3 4 Menu Bar suu 3 5 Navigation Menu Contact US o o ro eg 4 1 ContactUs Page Apply 5 1 Start Section L 5 2 School Child Section 5 3 About You Section 5 4 Your Application Section 5 5 Eligibility Check 5 6 System Downtime
4. About You Your Application Start your application here Apply for free school meals for your children using this online form We ll provide an immediate answer about your entitlement as you complete your application but first we need to know which schools your children go to and confirm that they are setup to use this online service How many different schools do you 1 need to apply for Which of the following benefits apply v Income Support to you or your partner Income based Job Seekers Allowance Child Tax Credit only with a family income of less than 16 190 as assessed by HM Revenue amp Customs National Asylum Seekers Support Guarantee Element of State Pension Credit Employments and Support Allowance Income Related only None of the above All fields marked with an asterisk are mandatory Next Cancel Figure 5 1 To move to the next section of the form School Child the Parent Carer clicks on the Next button They also have the option to Cancel the form 10 myFree Scheel Meals User Guide 5 2 School Child Section In this the section the Parent Carer records information about the child children and which school s they attend 5 2 1 Town School Details The Parent Carer must first enter the town in which the Child ren s school is located As they type letters into the input field the system generates a list of applicable towns see Figure 5 2 Having clicked on t
5. Northamptonshire NN14 4LP Figure 5 10 To move to the next section Your Application the user clicks on the Next button They also have the option to go back to the previous section by clicking the Previous button or cancel the form by clicking the Cancel button 13 9 4 9 5 User Guide Your Application Section This is the final section of the Application form where the Parent Carer is shown details of their application advising which schools they have applied to and which FSM Providers will be processing the application see Figure 5 11 Data Protection and Telecommunication Regulations are explained and they are required to confirm their acceptance of the Terms and Conditions They are then asked to identify how they found out about FSM before they submit the application and their eligibility is checked Application s The application for Caroline Chisholm School wil be dealt with by Northamptonshire County Council If you have any queries please contact them at Free School Meals Northamptonshire County Council John Dryden House 8 10 The Lakes Northampton NN4 7DD Tel 01604 236656 Email freeschoolmeals northamptonshire gov uk Data Protection Act Northamptonshire County Council is registered under the Data Protection Act Any personal information you supply will be processed only in accordance with the Data Protection amp ct The information you supply wil be used by Northamptonshire County Council to p
6. the Previous button or cancel the form by clicking the Cancel button Eligibility Check After clicking the Submit button the Parent Carer receives notification of their eligibility The response will be either Found and Eligible Not Found or An Error The user is provided with a reference number e g AF12345 which can be used to track their application At this point the Parent Carer has completed the application process and can either close the browser or click the Continue button which opens a Social Media page where the Parent Carer can update their Twitter Google or Facebook feeds If they have requested a confirmation email this will be sent to the email address provided 14 User Guide If the eligibility check returns Found and Eligible see Figure 5 12 the Parent Carer is advised that the application will be passed to the Free School Meal Provider for them to process Following your Eligibility Check the response from the Government checking service has returned Found and Eligible This means that we have been able to confirm with your benefit provider that your child children are eligible to receive a free school meal Your Free School Meal Provider will contact your child s school to inform them that your child is eligible for Free School Meals You will then receive a letter advising you how to order the meals at your child s school and when they will start If you require further information then
7. at Caroline Chisholm School TOUR FORENAME SURNAME DATE OF BIRTH RELATIONSHIP TO OPTIONS THE CHILO Adam Jones 30 Jan 1997 Father Remove Child Add Child Figure 5 7 If the Parent Carer previously selected to apply to more than one school they are required to enter the Town School and child details as per the same format when they entered the details for the first child This will be repeated for each of the schools the Parent Carer is applying for Free School Meals If the Parent Carer selected to apply for Free School Meals for only one school or have entered details for all schools they are applying for Free School Meals they are prompted to move to the next section of the form About You by clicking the Next button They also have the option to go back to the previous section by clicking the Previous button or cancel the form by clicking the Cancel button 12 5 3 User Guide About You Section In this section the Parent Carer provides personal details about themselves used to check their eligibility see Figure 5 8 Parent Carers are required to enter their name date of birth address telephone number email and either a national insurance or a national asylum seekers support number Now tell us about you We need some basic details about you to confirm your eligibility for the scheme Title Mr First Name Surname Would you like to enter your address manually Postcode Choose Address
8. available a message will be displayed see Figure 5 15 advising the Parent Carer when to try again This message is displayed once the Parent Carer has identified which benefits they are in receipt of stet Sdwel thid about you Your application The application form is unavailable right now due to planned maintenance Please try again after 01 Dec 2011 00 00 Figure 5 15 16 myFree Scheel Meals User Guide 6 E mails If the Parent Carer has ticked the box Please tick this box if you would like a confirmation email then depending on the outcome of the eligibility check they will received a confirmation email The outcome of the eligibility check will be either Found and Eligible Not Found or An Error An E mail message is generated for each of these outcomes and sent to the Parent Carer Each E mail includes the reference number e g AF12345 which can be used by the Parent Carer and FSM Providers to track applications 6 2 1 Found and Eligible E Mail Message From myFreeSchoolMeals com To thomas jones hotmail com Subject Free School Meal Application Ref AF10293 Dear Mr Jones Following your Eligibility Check the response from the Government checking service has returned Found and Eligible This means that we have been able to confirm with your benefit provider that your child children are eligible to receive a free school meal Your Free School Meal Provider will co
9. d for a Parent Carer or FSM Provider to contact the myFSM team Go to section 4 of this guide for further information about the Contact Us function Navigation Menu 3 4 1 Home Clicking on this button takes you back to the homepage 3 4 2 Apply Clicking on this button takes you to the page to apply for FSM When the form is completed the Parent Carer is advised of the outcome of the eligibility check Go to section 5 of this guide for further information about the Apply function 3 4 3 Eligibility Clicking on this button takes you to a page listing the current eligibility criteria in order for a Parent Carer to receive FSM 3 4 4 FAQ s Clicking on this button takes you to a page listing the FAQs likely to be asked by Parent Carers myFree Mesa User Guide Meals 4 Contact Us Browse to the myFSM web browser interface The homepage is displayed and you should click on the Contact Us link in the Menu bar 4 1 Contact Us Page The Contact Us form is displayed see Figure 4 1 with fields for entering users contact details a drop down box for details about who you are and a free formatted text box to detail the reason for the inquiry Contact us John Smith Contact Telephone nana 3555765 Email address John smith anycouncil gov uk Who are you 1 represent a free school meals provider Details of enquiry please can you call me to discuss the myFreeSchoolMeals solution Submit Cancel Figur
10. e 4 1 Once the form is completed the Parent Carer or FSM Providers user clicks the Submit button to forward the enquiry to myFSM or clicks on the Cancel button to close the form onyFree Scheel Meals User Guide 9 Apply Browse to the myFSM web browser interface The homepage is displayed and you should click on the Apply button in the navigation menu The main body of the homepage is replaced with an Application form see Figure 5 1 The form is split into four sections with each section having its own page The four sections are Start School Child About You and Your Application Each section can be accessed by clicking the section button however you can only access a section if you have completed the previous sections After all the sections are completed the eligibility check is performed and the Parent Carer advised of the outcome 5 1 Start Section This is the start of the application process were the Parent Carer must first identify how many schools they wish to apply for Free School Meals to and which benefits they are in receipt of The Parent Carer must first select the number of different schools maximum five they wish to apply to from a drop down list They are then required to identify which benefits they are currently in receipt of If they select the option None of the above they are advised that it is unlikely they are eligible for FSM but should check with the Child ren s school start School Child
11. he required town they must now find schools in that town by clicking the Find schools button Choose a school and then enter details of your children To start your application we need to know if your school is setup to receive applications from this site Tell us what town your school is in and then choose your school School 1 What town is the school in St Al Find schools St Agnes St Albans St Austell Figure 5 2 Having selected the town the Parent Carer must now enter the school As they type letters into the input field the system generates a list of applicable schools see Figure 5 3 Having clicked on the required school they must now check that the school is a participating member of the myFSM service by clicking the Check schools button School 1 What town is the school in St Austell Find schools School a P Check school Penrice Community College Poltair School Pondhu Primary School Figure 5 3 If the selected school isn t a participating member of the myFSM service see Figure 5 4 the Parent Carer is advised that they can t proceed with their online application and should contact the school for further information about how to apply School 1 What town is the school in St Austell Find schools School Penrice Community Co Wam gman Charlestown Road PL25 3NR School Information Sorry you cannot apply for this school using this website Please check with the school for informatio
12. ment checking service has returned an Error If you feel that you may have entered your details incorrect please complete the application process again Otherwise please contact your Free School Meals provider The application for Caroline Chisholm School will be dealt with by Northamptonshire County Council If you have any queries please contact them at Free School Meals Northamptonshire County Council John Dryden House 8 10 The Lakes Northampton NN4 7DD Tel 01604 236656 Email freeschoolmeals northamptonshire gov uk Many thanks myFreeSchoolMeals please do not reply to this email address Figure 6 3 18
13. n about how to apply Figure 5 4 11 myFree Scheel Meals User Guide If the selected school is a participating member of the myFSM service see Figure 5 5 the Parent Carer is advised which FSM Provider is responsible for providing FSM and how long it will take for them to process the application They will then be asked to enter details about the child children attending that school To add a child they must click the Add Child button School 1 What town is the school in Northampton Find schools School Wooldale Road Wootton Fields NN4 6TP School Information This school is managed by Northamptonshire County Council who will process successful applications within 5 working days Children at Caroline Chisholm School v FORENAME SURNAME DATE OF BIRTH RELATIONSHIP OPTIONS TO THE CHILD Add Child Figure 5 5 5 2 2 Child Details The Parent Carer must enter details about each child attending the school they are submitting an application for see Figure 5 6 To add the details entered they must click the Add button Child details Forename Adam Surname Jones Date of Birth 30 1an 1557 Your relationship to the child Father Figure 5 6 Having added the first child the Parent Carer has the option to edit or remove the child by clicking the Edit or Remove Child buttons or add another child for the same school by clicking the Add Child button see Figure 5 7 Children
14. ntact your child s school to inform them that your child is eligible for Free School Meals You will then receive a letter advising you how to order the meals at your child s school and when they will start If you require further information then you can either speak to your child s school or your Free School Meal Provider If you wish to withdraw your application for Free School Meals at any time please contact your Free School Meal Provider The application for Campion School will be dealt with by Northamptonshire County Council If you have any queries please contact them at Free School Meals Northamptonshire County Council John Dryden House 8 10 The Lakes Northampton NN4 7DD Tel 01604 236656 Email freeschoolmeals northamptonshire gov uk Many thanks myFreeSchoolMeals please do not reply to this email address Figure 6 1 6 2 2 Not Found E Mail Message From myFreeSchoolMeals com To thomas jones hotmail com Subject Free School Meal Application Ref AF10294 Dear Mr Jones Following your Eligibility Check the response from the Government checking service has returned Not Found This means that we have been unable to confirm with your benefit provider that you are eligible for free school meals In order to receive free school meals you must be in receipt of one of the following benefits Income Support Income based Job Seekers Allowance Child Tax Credit with no element of Working Tax Credit with a family inc
15. ome of less than 16 190 as assessed by HM Revenue amp Customs National Asylum Seekers Support Guarantee Element of State Pension Credit Employments and Support Allowance Income Related only Please note If you are currently in receipt of Working Tax Credit then you do not qualify for free school meals However if your working hours have reduced to less than 16 hours per week or you have recently stopped working you may still be eligible Please contact us for more information If you have only recently been accepted for one of the above benefits we may not be able to check your entitlement to Free School Meals for you If this is the case or you have been receiving one of the above benefits for more than 3 weeks please contact the Free School Meals Provider The application for Caroline Chisholm School will be dealt with by Northamptonshire County Council If you have any queries please contact them at Free School Meals Northamptonshire County Council John Dryden House 8 10 The Lakes Northampton NN4 7DD Tel 01604 236656 Email freeschoolmeals northamptonshire gov uk Many thanks myFreeSchoolMeals please do not reply to this email address Figure 6 2 17 myFree Scheel Meals User Guide 6 2 3 An Error E Mail Message From myFreeSchoolMeals com To thomas jones hotmail com Subject Free School Meal Application Ref AF10302 Dear Mr Jones Following your Eligibility Check the response from the Govern
16. owing address https myfreeschoolmeals com This will take you to the default homepage see Figure 3 1 General Screen Layout All pages in the mobile myFSM interface have the same functional elements to maintain consistency in the browser experience Not all the functions accessible in the Desktop interface are available when using the Mobile interface The Mobile interface has been produced primarily for the Parent Carer to use and doesn t have an option for FSM Providers to login and process applications Menu Bar Navigation Menu Eligibility Are you ona or Main Body and have children at school You could be eligible for tasty school meals for your children Figure 3 1 3 2 1 Menu Bar Each page has a menu bar with links to the About Us and Contact Us screens 3 2 2 Navigation Menu Each page has a navigation menu with links for Applying for FSM Returning to the Homepage Eligibility criteria FAQ s and a list of participating FSM Providers 3 2 3 Main Body The main body of the screen contains details of the page browsed to and differs depending on the function selected myFree Scheel Meals User Guide 3 3 3 4 Menu Bar 3 3 1 About Us Clicking on this link takes you to a page with details about LGSS and Firmstep 3 3 2 Contact Us Clicking on this link takes you to a page where you are able to complete an enquiry form requesting further details from the myFSM team This is the main metho
17. quirements to view the site 2 4 3 About Us Clicking on this link takes you to a page with details about LGSS and Firmstep 2 4 4 Contact Us Clicking on this link takes you to a page where you are able to complete an enquiry form requesting further details from the myFSM team This is the main method for a Parent Carer or FSM Provider to contact the myFSM team Go to section 4 of this guide for further information about the Contact Us function Navigation Menu 2 5 1 Home Clicking on this button takes you back to the homepage 2 5 2 Apply Clicking on this button takes you to the page to apply for FSM When the form is completed the Parent Carer is advised of the outcome of the eligibility check Go to section 5 of this guide for further information about the Apply function 2 5 3 Eligibility Clicking on this button takes you to a page listing the current eligibility criteria in order for a Parent Carer to receive FSM 2 5 4 FAQ s Clicking on this button takes you to a page listing the FAQs likely to be asked by Parent Carers 2 5 5 Applications For FSM Providers only This button is only displayed if you are logged in Clicking on the button takes you to a page where you can view and download FSM Applications myFree Scheel Meals User Guide 3 Guide to the Mobile Browser Interface 3 1 Accessing the Mobile Browser Interface 3 2 The myFSM mobile interface is accessed via a mobile browser or device by entering the foll
18. rocess your application for free school meals and will be shared with the Free School Meals section of Northamptonshire County Council and with the Department of Work and Pensions for the purpose of assessing your eligibility Telecommunications Regulation Please note communications with Northamptonshire County Council may be subject to monitoring and recording only for purposes permitted by the Telecommunications Lawful Business Practice Interception of Communications Regulations 2000 in order to prevent or detect a crime or investigate or detect the unauthorised use of the service Terms and Conditions I certify that the information given on this form is to the best of my knowledge and belief correct E and I agree to Free School Meals Provider using the details I provide in my application to check my eligibility now and in the future using the Eligibility Checking Service provided by the Department for Education I understand that my entitlement to Free School Meals will continue only for as long as I receive one of the qualifying benefits and I agree to inform my Free School Meals Provider Immediately if my benefit or tax credit entitlement changes or if I change my address Where did you find out about Free The councils website School Meals Online Previous Submit Cancel Figure 5 11 To submit the application the user clicks on the Submit button They also have the option to go back to the previous section by clicking
19. rs per week or you have recently stopped working you may still be eligible Please contact your Free School Meals Provider for more information If you have only recently been accepted for one of the above benefits we may not be able to check your entitlement to Free School Meals for you If this is the case or you have been receiving one of the above benefits for more than 3 weeks Please contact the Free School Meals Provider The application has been submitted Your reference is AF10294 Figure 5 13 If the eligibility check returns An Error see Figure 5 14 the Parent Carer is advised that the application has been unsuccessful as the system has been unable to confirm their eligibility with any of the benefit providers This is likely due to technical issues with myFSM and the Parent Carer is asked to resubmit the application or to contact their FSM Provider for further advice Following your Eligibility Check the response from the Government checking service has returned an Error If you feel that you may have entered your details incorrect please click on the following link and then resubmit your rm Return to start of form If you have input your details correctly and it is still returning an error please contact your Free School Meals provider The application has been submitted Your reference is F10302 Figure 5 14 15 myFree Mess User Guide Meals 5 6 System Downtime In the event that the System is un
20. via a desktop browser by entering the following address https myfreeschoolmeals com This will take you to the default homepage See Figure 2 1 General Screen Layout All pages in the myFSM interface have the same functional elements to maintain consistency in the browser experience Provider Login Accessibility AboutUs Contact Us M enu Ba r Apply for free school meals Main Body Navigation Menu Eliaibili g ly Are you on a low income or benefits and have children at school You could be eligible for free tasty school Providers T meals for your children Firmstep Z4LGSS Figure 2 1 2 3 1 Menu Bar Each page has a menu bar with links to the Provider Login Accessibility About Us and Contact Us pages 2 3 2 Navigation Menu Each page has a navigation menu with links for Returning to the Homepage Applying for FSM Eligibility criteria FAQ s and a list of participating FSM Providers 2 3 3 Main Body The main body of the screen contains details of the page browsed to and differs depending on function selected Menu Bar 2 4 1 Provider Login Clicking on this link takes you to the Provider Login page where FSM Providers can access the system to change passwords and view download applications myFree Scheel a Meals User Guide 2 5 2 4 2 Accessibility Clicking on this link takes you to a page detailing the options available to assist users with visual impairments or other special re
21. you can either speak to your child s school or contact your Free School Meals Provider If you wish to withdraw your application for Free School Meals at any time please contact the Free School Meals Provider The application has been submitted Your reference is AF10293 Figure 5 12 If the eligibility check returns Not Found see Figure 5 13 the Parent Carer is advised that the application has been unsuccessful as the system has been unable to confirm their eligibility with any of the benefit providers If they believe they are entitled to FSM they are advised to contact their FSM Provider to discuss their application Following your Eligibility Check the response from the Government checking service has returned Not Found This means that we have been unable to confirm with your benefit provider that you are eligible for free school meals In order to receive free school meals you must be in receipt of one of the following benefits Income Support Income based Job Seekers Allowance Child Tax Credit with no element of Working Tax Credit with a family income of less than 16 190 as assessed by HM Revenue amp Customs National Asylum Seekers Support Guarantee Element of State Pension Credit Employments and Support Allowance Income Related only Please note If you are currently in receipt of Working Tax Credit then you do not qualify for free school meals However if your working hours have reduced to less than 16 hou
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