VoIP PABX User Guide
Contents
1. is ringing or selected for outgoing calls Short dial numbers may also be allocated onto some of these buttons on certain kinds of phone The exact details number of buttons allocated to extensions and allocated to short dials varies by phone type and system configuration This section shows exactly how the extensions and or short dial buttons have been configured on your phone This information can be used to fill out an insert card or otherwise note which buttons and indicators correspond to which line or function on your phone change password Enter the old password and new password in the two fields for confirmation and then click on the ans password button If you subsequently forget your password then this can be retrieved by using the lost password link on the Logon page provided your e mail address is correct If this is not possible then your system administrator will need to reset your password for you 13 Using the Open Communications Manager The OCM provides the ability to manage phone calls and presence from a PC running a web browser without the installation of any special software on the desktop Launching It is launched by navigating to the PABX web interface and clicking on the link on either the login page or on the user home page once logged in from the user menu A video tutorial on launching and using the OCM is available at http x A 6 www ipcortex co uk ocm demo B Acme Widgets2. Press the VMAIL shortcut key or dial the short code that has been configured on your PABX Yealink all phones Yealink phones all have a consistent set of basic functions with similar usage across all models There are variations depending on which buttons are available on each model where a button is not physically present the phone shows it in the LCD display The following instructions therefore apply to all phones supporting the feature Placing a Call There are 3 ways to place a call Q Completely Handsfree Dial the number and press Send or the OK key Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Send or the OK key In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker button Handset Pick up the handset 29 Eyebeam 26 Answering multiple calls If a line light is flashing for the new call it can be pressed to answer the call otherwise select the Down button to select the new call and then press Answer from the screen menu Press a line button to switch to a call which arrived on a button otherwise press Hold to place the current call on hold use the up down buttons to select a call and then choose Resume from the screen menu Transferring a Call Unattended Press Transfer enter the destination number and press Transfer again Attended Press
3. transfer dial the destination number and press V You are no longer part of the call Attended Place the received call on hold by pressing the line button for that call Dial the destination number and press OK Speak with the callee when answered If only 2 lines are active simply hang up If more callers are present you need to choose the line to transfer Press Transfer use left right arrows to display line to transfer then press 17 Setting up a 3 way Conference This facility is not available without customisation of the phone Picking up Voicemail If voicemail is waiting Message light flashes press without dialling a number to connect to the voicemail system Alternatively dial whatever short code has been configured on your PABX snom320 and snom360 These phones are very similar differing only in size of display and ability to accept the 42 key extension keypads Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press In handsfree mode the handset may be picked up at any time Answering a Call Handsfree Press Handset Pick up the handset l Headset If the phone is configured for a headset press Answering multiple calls Place the current call on hold by pressing Hold or t
4. B Another Customer B Buds Systems B Clever Gimmics B Delta Devices B Key Supplier 02080996910 00 00 00 301 lan 00 00 06 276660 00 00 10 01908276660 00 00 44 01908276660 00 00 00 Resizing Once launched the OCM panel may be resized by dragging a corner to resize the browser window The individual panels within the window will then be adjusted to maintain the same relative proportions The sizing of individual panels can be manually adjusted by dragging the diveider bar between them Window and panel size changes are remembered between sessions and the OCM panel will resize to the last set dimensions once logged in z The panel size or layout can be reset to it s initial values using the d reset layout option on the settings menu see below 14 Changing Settings and Status Settings The two icons on the top left of the OCM Window are used to access menu items from which settings and user status can be changed Clicking on one of these icons reveals its menu Open Communication Manager Mozil http pabx ocm settings settings Reception Line 1 Line 2 reset layout auto answer As a default disabled when a new call is initiated from the OCM the users phone will ring and then when answered will attempt to connect to the requested destination When auto answer is enabled from this menu the phone will automatically go off hook usually on its speaker phone and compl
5. VMAIL shortcut key or dial the short code that has been configured on your PABX Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls If a line light is flashing for the new call it can be pressed to answer the call otherwise select Answer from the screen menu Press a line button to switch to a call which arrived on a button otherwise press Hold to place the current call on hold use the left right buttons to select a call and then choose Pickup from the screen menu Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way conference Picking up Voicemail
6. Voicemail Voicemail options are set from within the mailbox options sub menu 28 To enter this menu log in to your mailbox as above then select o Mailbox options Within this menu the following are available Record unavailable message This is the message which is used when you do not answer a call Record busy message This is the message which is used when you cannot answer a call because you are busy with another caller or have set Do Not Disturb on your phone J amp Record name The name is used as part of the default greeting if either an unavailable message or busy message have not been recorded 2 Record or delete temporary greeting once set this greeting overrides any existing unavailable or busy messages for the user until deleted B Change password Return to main menu Je If no messages are recorded the greeting is The person at extension XXX is busy unavailable lf a name has been recorded then the greeting is name is busy unavailable If a busy message is recorded then it will override the busy message in both of the above examples If an unavailable message is recorded then it will override the unavailable message in the above example If a temporary greeting is recorded it overrides all of the above messages until it is removed Retrieving Voicemail Voicemail has the concept of both new and old messages New messages have not yet been heard and old m
7. destination number and press Send or the Dial key where present Speak to the callee when answered and press Confrnc when ready to complete the 3 way conference Picking up Voicemail Press the Messages button on the handset or on smaller phone models press Msgs on the LCD screen Use the up down arrows to select the mailbox to connect to and press Connect On smaller phones when no voicemail is waiting the Msgs button is unavailable In this case it is necessary to dial the short code that has been configured on your PABX Aastra 9112i 20 Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls Press the Swap key to switch between the two available lines This phone only has 2 lines available Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first part
8. your password click here Figure 1 Logon screen If you simply need to launch the OCM and do not wish to use other parts of the web interface simply click on the OCM link or icon To proceed to the full web interface enter the username and password you have been allocated at the logon screen and click on the OK button Once logged in unless you are also a PABX administrator you will see a single menu to the left of the screen which allows you to select various options my calls or samson A A company amp record charges my calls User gg my phonebook me y voicemail a my details s my setup My Calls View of recently dialled calls from your phone change password J logout a My PhoneBook View system phonebook _ help Serial Nimt r 107046 i i Lice iced b IP Corex i My oiceMail Access Voicemail via Web Biki Type SO N30 7 0002 My Details Change your name and or email address Customise voicemail A alerts Add personal entries to your phonebook My Setup View Details or TAPI login for your phone extension Change Password Change the password for the currently logged in user As a first step after initial logon you should select Change password from the menu and set your password to something of your own choosing This menu allows you to view the most recent calls made through the PABX If your PABX administrator has set call cost patterns for some or all of the numb
9. Transfer enter the destination number and press Send or the OK key where present Speak to the callee when answered Press Transfer or hangup when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conference enter the destination number and press Send or the OK key where present Speak to the callee when answered and press Conference when ready to complete the 3 way conference Picking up Voicemail Press the Message button on the handset The phone will connect to one of the accounts on which you have a message waiting If no messages are waiting or you want messages from a specific extension it is necessary to dial the short code that has been configured on your PABX Placing a Call Dial the number by clicking the keypad or by typing the number at the keyboard Press ENTER or click the green Dial button Answering a Call Click on the green button to answer a call If the window is minimised or hidden a popup appears which can be clicked to answer or reject the call without restoring the window Answering multiple calls If a second or subsequent call arrives a popup appears which can be clicked to answer or reject the call The current call is put on hold in order to answer the new call Switch between calls by pressing the line button of the caller you wish to speak to Each call can be disconnected independently by hanging up the caller you are speak
10. VoIP PABX User Guide PABX User Guide Release 3 2 January 2010 This document and certain software on the system disk of the device is Copyright 2005 2010 IP Cortex Ltd The above software is licenced under terms which can be found in the Software Licence section of the documentation Use of the device is Subject to the terms therein If you do not accept those terms then you may return the device unused in its original packaging for a full refund of the purchase price Important Safety Notice Depending on the power arrangements it is possible that your VoIP system phone will not work during power outages Your system administrator will be able to give you further information about arrangements for access to telephone service during power failures It is not safe to assume that your VoIP phone will be available to make emergency calls at all times and you should therefore familiarise yourself with other means of making emergency telephone calls e g fixed exchange lines and mobile phones should this be required EMERGENCY CALLS the VoIP phone system should not be used as the sole or primary means of summoning assistance in the event of an emergency as power interruptions or other system failure modes could cause it to become unavailable without warning Trademarks VolPCortex and ipcortex are Trademarks of IP Cortex Ltd All other Trademarks reproduced in this document are the property of their respective owners
11. and used for identification purposes only Contents Document Conventions Getting Started Making Phone Calls Using a Phone Handset Using the Web Interface Connecting my calls my phonebook my messages Accessing other extensions Message types my details Name E mail Address Send Email Voicemail Alerts Attach Voicemail to Alerts Personal phonebook my phone Current home extension Phone line and button mappings change password Using the Open Communications Manager Launching Resizing Oo O O N N OO 10 10 11 11 11 11 11 11 12 12 12 13 14 14 14 Changing Settings and Status Settings Status Using IM Clients with the PABX Setting up an IM Client XMPP Server settings Phone Usage Voicemail snom300 snom320 and snom360 Polycom all phones Aastra 9112i Aastra 9133i Aastra 480i Aastra 53i Aastra 55i Aastra 57i Yealink all phones Eyebeam Accessing Voicemail Configuring Voicemail Retrieving Voicemail Short Code Features 15 15 19 16 16 16 17 17 18 19 20 21 22 22 23 24 25 26 28 28 28 29 31 Document Conventions Throughout the document normal text like this indicates procedures required to correctly configure your device Critical instructions and helpful configuration tips are highlighted in italics throughout the text o Critical instructions are formatted like this and preceded by an exclamation mark in a circle Failing to comply with a critical ins
12. area is also where TAPI settings for desktop PC dialling and call integration may be viewed and configured but this is dealt with in more detail in the next chapter of this user guide Current home extension A Shows the extension number of the main extension owned by you as a user Show Change my PIN number Clicking on this text displays the PIN used to log in to voicemail for the extension When the PIN is displayed entering a new value into the box and clicking will change the PIN to this new number Show SIP registration login s and password Clicking on this text displays the SIP registration information for each line on the phone You do not normally require this information for a hardware phone which has been set by your administrator to be auto configured by the PABX as the configuration will be pushed to the phone by the system If you are using a soft phone or other user configured device to communicate with the PABX then this is the information you need to give it in order to place and receive calls Show TAPI settings Clicking on this text reveals information required to set up your local PC for TAPI integration if this is enabled on your PABX See the separate TAPI manual for details of how to use this feature Phone line and button mappings 12 Many phones have the ability to present more than one extension number and have a set of buttons with corresponding indicator lights to show which line
13. e PC that is running the IM client and your PABX This is normally the case if they are on the same LAN but may require a VPN or specific firewall or router settings if you are on a different or remote network This should be verified with your system administrator The PABX should interoperate with any standard XMPP client the following setup instructions are therefore general and do not apply to any specific client software In order to use IM you must have a user account name and password on the PABX This will be supplied by your system administrator or installer XMPP Server settings An XMPP IM client should present at least the following setup fields to allow you to connect to your account on the PABX User ID sometimes called Jabber ID enter username pabx domain name for this field in your client username is your PABX web username and pabx domain name is the domain name as supplied by your system administrator normally used to access the PABX web UI from a browser Password enter your PABX web UI password On some typically remote installations your PABX domain name may not resolve to an IP address and you may instead have been told to access the PABX by IP address instead In these circumstances you should still enter the domain name after the sign in the User ID but need to go to the Advanced or Connection settings of your IM client and enter enter the PABX IP address and port number 5222 as the connection add
14. e which you can retrieve either via your phone the PABX web interface or e mail Accessing Voicemail Your system manger should have informed you of your initial voicemail PIN which will be required to access your voicemail account If you do not have this you may obtain it from the my phone area of your PABX logon See Using the Web Interface Your voicemail PIN should be changed to a secure code that you can remember This can be done from the web interface or using a phone keypad To access voicemail simply dial your internal voicemail number from your internal extension phone The default number to access your own voicemail is 8500 but your administrator may have set this to something different on your system This voicemail interface knows your voicemail box based on the extension you are calling from and will tell you the extension number when you call and then ask for your password or PIN There is a second interface to voicemail which does not decide on the mailbox from the calling phone but instead prompts you for your extension number This is accessed using 8501 by default but again may be something else on your system This is useful when you wish to check your voicemail whilst at another desk With either interface you should enter your PIN number followed by the hash key to gain access to your account On entry you will be told how many messages you have and given a range of options Configuring
15. er prefixes in your recent list then the cost of these calls will also be shown in the list Where the cost of a call is shown as unknown this simply means a call cost pattern has not been set by the administrator my phonebook A A G A This menu displays the whole phonebook that is available to you as a user This consists of entries from the following sources All of the extensions on the system whose entries have been configured to be visible to you not ex directory etc Your personal phonebook entries see my details below for information about how to configure these 3 J System phonebook entries set by the system administrator Numbers from all of the above sources are merged and the resultant directory sorted by name as it would be on the phone for display my messages a ae O a ed This screen allows you to view and manage messages and recordings stored on the PABX against your extension By default all messages and recordings for the extension that you own are shown here on entry Accessing other extensions You may also switch to manage messages of other extensions e g groups to which you belong provided you know the access PIN Simply enter the extension number and PIN of the target extension into the fields and then click on the switch button Message types In the list of messages a number of different types of data are shown Voicemail These are received voicemail messages in y
16. essages are ones which have previously been heard but have not been deleted In addition you may create a number of sub folders and save messages to these for future replay From the main menu the following options are used to retrieve and manage messages 29 oga New Old messages If you have messages then this prompt will take you to the first message Change folders messages can be saved to alternate folders See option 9 below This option allows those folders to be accessed Return to main menu Return to main menu Once a message has been listened to the following additional options are available SHOSOIVOOS Previous message Repeat message Next message move to next available message Delete message Forward message to someone else Save message to a specific folder Help repeat options Exit Advanced gives access to the following advanced options Reply send a reply if sender was a local extension Envelope play time date and sender information about the message followed by the message Return to main menu leave the advanced menu During message playback 4 6 z a 2 continue to work as above Additionally the following are available Rewind Pause Unpause Fast Forward Short Code Features Built in short codes on the PABX are Connect directly to voicemail for lt ext gt doesn t ring the phone 1 Hot desk Bring my extension here
17. ete the requested dial operation crm auto popup If your system administrator has configured a CRM popup URL onto your PABX then an icon appears next to active call in the phone display and can be used to launch a web page based on the phone number of the other party When crm auto popup is enabled this will happen automatically whenever a call is established The auto popup occurs only when a call is answered not when it starts ringing o If your browser is set to block pop ups then you should make sure that this is disabled for the PBX domain Status Next to the settings icon is the status icon Clicking on the icon and selecting a status other than online flags to other users that you may not be available to take calls by changing the icon used to represent your user in the contacts panel A textual message may optionally be entered which can be seen by other OCM users when they hover over your icon The status is also visible and changeable via an XMPP IM client 15 Using IM Clients with the PABX Some models of PABX unit contain a full XMPP server which can be used to exchange instant messages and presence information with other users of the PABX using a suitable IM client The PABX may then be used as a unified communication appliance with full synchronisation of presence between phone OCM and IM client devices Setting up an IM Client In order to access the PABX there must be IP network connectivity between th
18. feature _ 12 Hotdesk Release this phone 4T Toggle extension opt out on current phone and line 47xXxx Toggle extension opt out of extension xxx on current phone 470 Clear all extension opt outs on current phone Read back current opt out status of line Set a call forward fork or deflect Remove a Call forward fork or deflect Enable night mode requires admin pass code Disable night mode requires admin pass code Pickup a ringing phone in your call group 8 XXX Directed pickup pickup ringing extension number 9XXX Call Barge listen in on extension Re questing phone must have access level All numbers Super phone 01 xx Record IVR menu message 02 xx Play back IVR menu message 31 Index A auto answer OCM calls 15 B browser 8 busy message 29 button mappings 13 C call barge code 31 change password 13 configuration tips definition 6 critical instructions definition 6 crm auto pop up 15 D delete message voicemail 30 E e mail address 11 extension opt out code 31 F folders 30 forward to voicemail 31 H home extension 12 hot desk 31 32 IM setting up a client 16 using IM clients 16 J Jabber See IM L licence software 2 login 8 Logon See login M main menu voicemail 29 menu user 9 N new messages voicemail 30 next message voicemail 30 night mode 31 O OCM 14 old messages voicemail 30 Open Commu
19. he current line button solidly lit line button The phone will start ringing Press to answer the new call Switch between calls by pressing the line button of the caller you wish to speak to If there are more calls than spare line buttons put the current call on hold and use the left right buttons on the silver keypad to select the desired line then press BE Press X to hang up the current call rather than replacing the handset or you may inadvertently cause a call transfer Transferring a Call Unattended Press transfer dial the destination number and press V You are no longer part of the call Attended Place the received call on hold by pressing Hold or the line button for that call Dial the destination number and press 18 Speak with the callee when answered If only 2 lines are active simply hang up If more callers are present you need to choose the line to transfer Press Transfer use left right arrows to display line to transfer then press 9 Setting up a 3 way Conference Setting up a conference is as simple as having the 2 parties you wish on the phone one on hold and pressing the Conference button Picking up Voicemail If voicemail is waiting Message light flashes press the Message button to be connected to the voicemail system Alternatively dial the short code that has been configured on your PABX Polycom all phones Polycom phones a
20. ications and information may be lost Send Email Voicemail Alerts If set and an e mail address is entered above then an e mail will be sent to the address whenever a Voicemail is received at your extension Attach Voicemail to Alerts If set then the above notification will have a copy of the message attached as a WAV file This may be listened to on a suitably equipped PC or PDA o Notifications with attached messages will generate large e mails Please ensure that your mail system and collection arrangements can cope with the volume and size of messages before enabling this option Remember to disable it if you are going to be away from your e mail for a while Personal phonebook Enter names and numbers into empty fields in this area to add new entries into your personal phonebook Use for phone buttons if this is set to yes for an entry then the system will attempt to place that entry onto a spare short dial button on your phone See my phone below for details of how to determine which entries have actually been placed onto phone buttons 11 my phone Details about your own extension and physical phone may be viewed and changed from this page A number of links are present which reveal further information about the extension or phone For security and confidentiality reasons these do not open out when the page is initially displayed The information can however be seen and changed by clicking on the text This
21. ing to Transferring a Call Unattended Click XFER dial the destination number and press XFER You are no longer part of the call Attended Place the received call on hold by clicking the HOLD button Dial the destination number as normal Speak with the callee when answered Click XFER and then click on the line button to join this caller to Setting up an n way Conference Dial a call as normal and place it on hold Dial any further parties or receive additional calls as shown above Once all parties are present click the CONF button to join everyone into a conference The voice quality of the conference will vary based on the power of your PC CPU and the number of parties joined o If the Eyebeam user disconnects the call all parties are disconnected To break the conference without disconnecting click CONF Picking up Voicemail If voicemail is waiting an envelope symbol appears on the phone display Dial whatever short code has been configured on your PABX to pick up voicemail 27 Voicemail Your PABX system is equipped with a voicemail system and there is a one voicemail box per extension number by default When a call is made to your extension and it is either not answered within a period of time determined by your system administrator or busy because you are on another call then the call will be answered by the voicemail system The caller will be prompted to leave a messag
22. ll have a consistent set of basic functions with similar or identical usage across all models The following instructions therefore apply to all phones supporting the feature Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Send or the Dial key where present Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Send or the Dial key where present s In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls If a line light is flashing for the new call it can be pressed to answer the call otherwise select Answer from the screen menu Press a line button to switch to a call which arrived on a button otherwise press Hold to place the current call on hold use the up down buttons to select a call and then choose Resume from the screen menu Transferring a Call Unattended Press Trnsfer enter the destination number and press Send or the Dial key where present Press Trnsfer again 19 Attended Press Trnsfer enter the destination number and press Send or the Dial key where present Speak to the callee when answered Press Trnsfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Confrnc enter the
23. nce Picking up Voicemail If voicemail is waiting select Services gt Voicemail from the phone and then select the line which has voicemail waiting Alternatively dial the short code that has been configured on your PABX Placing a Call There are 3 ways to place a call Aastra 55i Q Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls Press L1 L2 or L3 to select the desired line which will flash rapidly for a ringing call or flash slowly for a call on hold Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way conference Picking up Voicemail Press the VMAIL shortcut key or dial the
24. nication Manager 8 Open Communications Manager 14 Open Communications Manager OCM 14 P password 9 changing 9 password voicemail 29 phone 12 13 28 29 phonebook 9 10 11 personal 11 phone line 13 pickup directed 31 PIN number 12 28 J3 Polycom 19 pop up CRM page from OCM 15 presence IM 16 OCM 14 S Short codes 31 1 31 2 31 9 a1 6 31 8 31 9 31 8 31 SIP registration 12 supported browsers 8 TAPI 28 Configuration 28 Introduction 28 U unavailable message 29 V video tutorial OCM 14 voicemail 28 accessing 28 access short code 31 advanced options 30 alerts 11 configuring 28 delete message 30 folders 30 main menu 29 new messages 30 next message 30 old messages 30 34 password 29 retreiving 29 voicemail alerts 11 W Web Interface 9 X XMPPSee IM 35 j oe The Mansion Bletchley Park Milton Keynes MK3 6EB UK Tel 01908 276650 Fax 01908 276699 http www ipcortex co uk
25. our main inbox and any folders you have created Click on the speaker symbol to listen to a message or X to delete the message W In order to listen to the messages you will need to have an audio player installed on your client machine which can play WAV files and this must be correctly associated with the file type On PCs this will often be Windows Media Player on other platforms or where you do not have a Media Player installed then you may need to install a third party application in order to listen to messages from a web browser 10 Recorded Messages If you have enabled call recording and recorded calls are present then these will appear in the list Short calls can be listened to by clicking on the speaker symbol In order to preserve system resources longer calls must be downloaded using the bulk download option on the call recording tab by a system administrator Faxes These may be read by clicking on the symbol deleted by clicking on my details This is the main area where general details and preferences may be changed Name Your full name as it appears in the directory and on calls to other users E mail Address The address to which notifications will be delivered for this login o The e mail address given here is the one to which voicemail notifications from ordinary extensions and or faxes from any soft fax extensions will be sent If this is entered incorrectly then you will never receive these notif
26. p Voicemail Dial the short code that has been configured on your PABX 2q Aastra 480i Aastra 53i 22 Placing a Call There are 3 ways to place a call 1 Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls If a line light is flashing for the new call it can be pressed to answer the call otherwise select Answer from the screen menu Press a line button to switch to a call which arrived on a button otherwise press Hold to place the current call on hold use the left right buttons to select a call and then choose Pickup from the screen menu Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way confere
27. ress in order to connect W Do not enter an IP Address after the sign in the User ID this will not allow the client to authenticate with the PABX 16 Phone Usage snom300 The following sections give information about how to perform certain common operations on selected popular handsets If the information about a specific feature or phone is not shown here please consult the manufacturers documentation Placing a Call There are 3 ways to place a call 1 Completely Handsfree Dial the number and press Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press In handsfree mode the handset may be picked up at any time Answering a Call Handsfree Press Handset Pick up the handset l Headset If the phone is configured for a headset press Answering multiple calls Place the current call on hold by pressing the current line button solidly lit L1 or L2 button The phone will start ringing Press to answer this call Switch between calls by pressing the line button of the caller you wish to speak to If there are 3 or more calls put the current call on hold and use the left right buttons on the silver keypad to select the desired line then press Press X to hang up the current call rather than replacing the handset or you may inadvertently cause a call transfer Transferring a Call Unattended Press
28. short code that has been configured on your PABX Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset 23 Aastra 57i 24 Answering multiple calls If a line light is flashing for the new call it can be pressed to answer the call otherwise select Answer from the screen menu Press a line button to switch to a call which arrived on a button otherwise press Hold to place the current call on hold use the left right buttons to select a call and then choose Pickup from the screen menu Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way conference Picking up Voicemail Press the
29. truction may cause anomalous behaviour damage to the PABX or other components or even result in safety issues aa gt Configuration tips are formatted like this and highlight necessary steps that need to be performed in certain circumstances Always take note of these tips as they contain information which can prevent common configuration problems gt ys Getting Started We assume for the purposes of this user level manual that your phone system administrator or installation engineer has setup your VoIP PABX and phones If you are also a phone system administrator then you should consult the ipcortex VoIP PABX Installation amp Administration Guide for details of how to administer the whole system As a user you will normally have been provided with either a physical phone or a PC based soft phone which works in conjunction with your PC or PDA and suitable audio hardware You should also have been given a username password and URL to access your own personal user area of the PABX If you do not have this information then you will need to obtain them if you wish to make any changes to user level settings or access advanced integration features such as TAPI PC integration If you have been provided with a physical phone then you do not need the above username and password information to make phone calls Making Phone Calls Using a Phone Handset Phone operation does vary between manufacturers and models but basic
30. usage is reasonably intuitive being quite similar to the way that traditional analogue handsets operate The key difference is that most digital handsets have the concept of pressing a dial key after the whole number has been entered in a similar way to a mobile phone before the call attempt will be made Picking up the handset dialling the full extension local or national number and pressing the button marked OK or Dial is usually sufficient to make an outbound call For more information about how to make and receive calls on your particular phone please see the phone specific instructions later in this manual Using the Web Interface The PABX has a personal web interface for each user which may be used to view phone information and make changes to your user settings and preferences Connecting The web user interface and OCM are available from most HTML supporting browsers including Mozilla Firefox all versions Microsoft Internet Explorer 6 0 Apple Safari Google Chrome Opera Start your preferred browser and enter the URL you have been provided with pabx phone voipcortex co uk b user gg Public phonebook Logon fp logon Username Password J gt Launch OCM Note that login to this site requires that your browser accept cookies We plant a cookie to be sent back to this server only which expires at the end of your session to hold your login state If you have lost
31. y as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way conference Picking up Voicemail Dial the short code that has been configured on your PABX Aastra 9133 Placing a Call There are 3 ways to place a call Completely Handsfree Dial the number and press Dial Handsfree Dialling Dial the number and pick up the handset Handset dialling Pick up dial the number and press Dial In handsfree mode the handset may be picked up at any time Answering a Call Headset Handsfree Press the speaker headset button Handset Pick up the handset Answering multiple calls Press L1 L2 or L3 to select the desired line which will flash rapidly for a ringing call or flash slowly for a call on hold Transferring a Call Unattended Press Xfer enter the destination number and press Dial Press Xfer again Attended Press Xfer enter the destination number and press Dial Speak to the callee when answered Press Xfer when ready to transfer the call Setting up a 3 way Conference Call the first party as normal To add the 3rd party press Conf enter the destination number and press Dial Speak to the callee when answered and press Conf when ready to complete the 3 way conference Picking u
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