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HP ProLiant DL360 G6 Server User Guide

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4. j Troubleshoot Diagnostics run problem found without errors by Diagnostics 5 Check CD DVD 6 ROM IDE Isolate and minimize the controller and 7 memory configuration cable Does Troubleshoot Break server down to minimum configuration condition still possible corrupted system disk or OS exist Add parts back to configuration to isolate component Does condition still exist Does condition still exist Yes Does 8 condition still Troubleshoot or replace basic server spare parts Diagnosis Server fault indications flowchart Symptoms e Server boots but a fault event is reported by Insight Management Agents on page 80 e Server boots but the internal health LED external health LED or component health LED is red or amber Troubleshooting 101 NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty internal or external component e Unsupported component installed e Redundancy failure e System overtemperature condition Management agents on page 80 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Integrated Management Log on page 84 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com su
5. OS boot problems flowchart on page 99 Server fault indications flowchart on page 101 Troubleshooting 92 Start diagnosis Do 1 Goto Yes you want General to perform the General diagnosis Diagnosis No 2 Go to Power on No Does server problems power on Yes No Does server complete POST OK Yes No Does server boot to OS OK Yes 5 1 Go to Does server Go to Server fault Yes have Insight Management No General indications Agent fault or LED fault diagnosis indication General diagnosis flowchart The General diagnosis flowchart provides a generic approach to troubleshooting If you are unsure of the problem or if the other flowcharts do not fix the problem use the following flowchart em Referto uo WW Symptom information on page 90 Loose connections on page 91 3 Service notifications on page 92 available on the HP Support website http www hp com support The most recent version of a particular server or option firmware is Troubleshooting 93 C General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms e Server maintenance and service guide locate
6. DIMMs installed on channel 1 and channel 2 of an installed processor must be identical e In multi processor configurations each processor must have a valid Mirrored Memory configuration e In multi processor configurations each processor may have a different valid Mirrored Memory configuration Single processor Mirrored Memory population order For Mirrored Memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or I e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or l After installing the DIMMs use RBSU to configure the system for Mirrored Memory support Configuring mirrored memory on page 77 Multi processor Mirrored Memory population order For Mirrored Memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or l e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or l After installing the DIMMs use RBSU to configure the system for mirrored memory support Configuring mirrored memory on page 77 Hardware options installation 44 Lockstep Memory population guidelines For Lockstep memory mode configurations observe the following guidelines e Observe the general
7. Install fan modules 3 and 4 Install the air baffle on page 23 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 Install the access panel on page 22 Slide the server into the rack Power up the server on page 20 Hard drive blackplane option When the hard drive backplane option is installed the server does not support the DVD ROM or DVD RW drive options To install the component k 9 eis Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the hard drives from bays 1 and 2 Remove the hard drive bezel blanks from hard drive bays 5 and 6 Removing hard drive bezel blanks on page 47 Remove the dual hard drive bezel blank Removing the dual hard drive bezel blank on page 48 Hardware options installation 52 Install the hard drive cage 7 on page 22 Remove the BBWC battery pack if installed Remove the BBWC battery pack 8 Remove the air baffle on page 23 10 Remove the fan blank 9 53 Hardware options installation 11 Remove all fan modules Ow sow i 12 Connect the hard drive power cable and the hard drive data cable to the connectors on the hard drive backplane assembly Hardware options installation 54 13 Align and install the optional hard drive backplane assembly ata cable to the connectors on
8. e Back up template and alternate host capabilities that enable restoration of VMs on any available host The Server Migration Pack automates the manual processes required for migrating servers between physical or virtual platforms P2V V2P and V2V enabling easy migration to appropriate physical or virtual platforms that meet performance and capacity requirements For more information about virtualization management software see the HP website htto www hp com go vmmanage HP ProLiant Essentials Vulnerability and Patch Management Pack The HP ProLiant Essentials Vulnerability and Patch Management Pack software extends the functionality of HP Systems Insight Manager HP SIM to provide vulnerability and patch management for target systems The Vulnerability and Patch Management Pack is an all in one vulnerability assessment and patch management tool It enables you to gain the upper hand in the war against hackers worms and Trojan software that exploit software security vulnerabilities by e Enhancing system lifecycle management by incorporating vulnerability assessment and patching as integral parts of the system management process e Accelerating resolution of vulnerabilities by reducing the research time to understand the criticality of the vulnerability and the expected behavior for patches and fixes e Reducing the risk of security threats by automating the acquisition scheduling the deployment and ensuring that t
9. Acronyms and abbreviations 127 Index 10Gb sideband connector 11 A access panel 22 ACU Array Configuration Utility 77 additional information 88 ADU Array Diagnostic Utility 85 Advanced ECC memory 42 43 76 air baffle 23 airflow requirements 28 Altiris eXpress Deployment Server 78 AMP Advanced Memory Protection 76 AMP modes 76 Array Configuration Utility ACU 77 ASR Automatic Server Recovery 79 authorized reseller 116 authorized technician 89 auto configuration process 75 Automatic Server Recovery ASR 79 Autorun menu 74 Basic Input Output System BIOS 76 79 93 battery 11 22 58 104 110 battery pack removing 22 BBWC battery backed write cache 22 58 BBWC cabling 71 beep codes 103 BIOS Basic Input Output System 76 79 93 BIOS Serial Console 76 BIOS upgrade 79 boot options 76 BSMI notice 109 buttons 7 8 10 C cables 70 91 107 cables troubleshooting 91 cabling 31 70 cabling battery pack 71 cabling BBWC 71 cache module battery pack 58 cache module connector 11 cache module installation 57 Canadian notice 108 Care Pack 27 87 cautions 89 cautions electrical 89 cautions power cord 89 cautions ventilation 89 Change Control 87 Chinese notice 110 compliance 106 components 7 9 configuration of system 32 74 configuration tools 74 configuring AMP modes 76 77 connection problems 91 connectors 7 9 11 contacting HP 116 controller 56 creating a disk
10. server adapter option 64 server fault indications flowchart 101 server features and options 34 Server Migration Pack 80 server options installing 31 34 service notifications 92 shipping carton contents 30 site requirements 28 Smart Update Manager 86 SmartStart autorun menu 74 SmartStart Scripting Toolkit 74 SmartStart overview 74 space requirements 28 specifications power 113 specifications server 113 standards 106 start diagnosis flowchart 92 static electricity 112 support 85 116 support packs 74 supported operating systems 86 symbols on equipment 89 symptom information 90 system battery 11 104 system board battery 11 110 system board components 11 system components 7 system configuration settings 74 System Erase Utility 80 system maintenance switch 11 13 System Online ROM flash component utility 86 system power LED 8 system keeping current 85 Systems Insight Display 15 Systems Insight Display cabling 72 Systems Insight Display LEDs 14 15 Systems Insight Manager 80 T T 10 T 15 Torx screwdriver 19 technical support 116 telephone numbers 116 temperature requirements 28 temperature overtemperature LED 14 TMRA recommended ambient operating temperature 28 tools 19 TPM Trusted Platform Module 66 67 TPM connector 11 troubleshooting 88 troubleshooting flowcharts 92 troubleshooting resources 88 troubleshooting firmware upgrade utility 88 Trusted Platform Module TPM 66 67 U
11. 14 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 15 Install the access panel on page 22 16 Slide the server into the rack 17 Power up the server on page 20 Hardware options installation 63 HP NC522SFP Dual Port 1OGbE Server Adapter option To install the component Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 1 2 3 4 Remove the PCI riser board assembly on page 24 5 Remove expansion slot cover 1 from the PCI riser board assembly 6 Install the adapter in slot 1 on the PCI riser board assembly 7 Install the PCI riser board assembly on page 25 8 Install the access panel on page 22 9 Slide the server into the rack 10 Power up the server on page 20 Redundant hot plug power supply option Z CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatched power supplies Label color Output me leewv 7500 2000 Hardware options installation 64 Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To install the component 1 Unfasten the cable management solution to access the pow
12. Data is written to both memory channels Data is read from one of the two memory channels If an uncorrectable error is detected in the active memory channel data is retrieved from the mirror channel This channel becomes the new active channel and the system disables the channel with the failed DIMM Lockstep memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers Hardware options installation 42 Lockstep mode uses channel 1 and channel 2 Channel 3 is not populated Because channel 3 cannot be populated when using Lockstep mode the maximum memory capacity is lower than Advanced ECC mode Memory performance with Advanced ECC is also slightly higher General DIMM slot population guidelines Observe the following guidelines for all AMP modes e Populate DIMM slots for a processor only if the processor is installed e To maximize performance in multi processor configurations distribute the total memory capacity between all processors as evenly as possible e Do not mix Unbuffered and Registered PC3 DIMMs e Each channel supports up to two Unbuffered DIMMs e f quad rank DIMMs are installed for a processor a maximum of two DIMMs can be installed on each channel for that processor e Ifa channel contains quad rank DIMMs the
13. power supply connector 11 power supply LEDs 14 powering down 20 powering up 20 75 power on problems flowchart 95 pre diagnostic steps 88 preparation procedures 20 91 preparing the server for diagnosis 91 problem diagnosis 88 processor socket 11 processors 11 34 ProLiant Support Pack PSP 86 PSP ProLiant Support Pack 86 PSPs overview 86 R rack installation 27 30 31 rack mounting hardware 30 rack resources 27 rack stability 89 rack warnings 30 89 RAID memory 76 RBSU ROM Based Setup Utility 75 76 RBSU configuration 75 RDIMM configuration 42 rear panel buttons 9 10 rear panel LEDs 10 recommended ambient operating temperature TMRA 28 recovery key 68 redundant power supply configurations 64 redundant ROM 82 Index 130 registering the server 33 regulatory compliance notices 106 108 remote support and analysis tools 85 required information 116 requirements airflow 28 requirements electrical grounding 29 requirements environmental 28 113 requirements power 29 requirements site 28 requirements space 28 requirements temperature 28 ROM legacy USB support 83 ROM redundancy 82 ROM updating 86 ROM Based Setup Utility RBSU 69 75 ROMPag utility 79 82 S safety considerations 30 88 safety information 83 SAN configuration 77 SAS drives 17 SATA DVD drive connector 11 scripted installation 74 SD card slot 11 serial connector 9 serial number 78 series number 106
14. removing 48 hardware options 34 hardware options installation 31 34 health driver 79 health LEDs 8 17 help resources 116 HP contact information 116 HP Insight Control Environment Suites 82 HP Insight Diagnostics 84 HP Insight Diagnosticts survey functionality 84 HP Insight Remote Support software 85 HP Insight Server Migration Pack software for ProLiant 81 HP ProLiant Essentials Foundation Pack 80 HP ProLiant Essentials Performance Management Pack 81 HP ProLiant Essentials Rapid Deployment Pack 78 HP ProLiant Essentials Server Migration Pack 80 HP ProLiant Essentials Virtual Machine Management Pack 80 HP ProLiant Essentials Virtualization Management Software 80 HP ProLiant Essentials Vulnerability and Patch Management Pack 81 HP Smart Update Manager overview 86 HP Systems Insight Manager overview 80 HP website 116 identification number 106 iLO Integrated Lights Out 79 iLO 2 Integrated Lights Out 2 79 iLO 2 activity LED 79 IML Integrated Management log 84 Important Safety Information document 88 Insight Control Environment Suites 82 Insight Diagnostics 84 85 installation services 27 installation server options 31 34 installing hardware 34 installing server 31 installing server options 31 34 Integrated Lights Out iLO 79 Integrated Lights Out 2 iLO 2 79 Integrated Management Log IML 84 internal health LED 17 internal USB connector 11 internal USB functionality 83 J Japanese no
15. 364 parts 1 through 7 Furthermore you must be sure that all power distribution devices used in the installation such as branch wiring and receptacles are listed or certified grounding type devices Setup 29 Because of the high ground leakage currents associated with multiple servers connected to the same power source HP recommends the use of a PDU that is either permanently wired to the building s branch circuit or includes a nondetachable cord that is wired to an industrial style plug NEMA locking style plugs or those complying with IEC 60309 are considered suitable for this purpose Using common power outlet strips for the server is not recommended Rack warnings Z WARNING To reduce the risk of personal injury or damage to the equipment be sure that e The leveling jacks are extended to the floor e The full weight of the rack rests on the leveling jacks e The stabilizing feet are attached to the rack if it is a single rack installation e The racks are coupled together in multiple rack installations e Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason A WARNING To reduce the risk of personal injury or equipment damage when unloading a rack e Atleast two people are needed to safely unload the rack from the pallet An empty 42U rack can weigh as much as 115 kg 253 Ib can stand more than 2 1 m 7 ft tall and may become unstable when being moved on
16. 57 Installing the BBWC battery pack i 58 Expansion board Options sss dia RE RR Cn 59 Installing an expansion board i 59 Installing a PCIX riser board Meer nr een nr esii en da 60 HP ProLiant DL360 G6 PCI thermal power Option ii 61 HP NC522SFP Dual Port 10GbE Server Adapter option 64 Redundant hot plug power supply option Nm 64 HP Trusted Platform Module option i 66 Installing the Trusted Platform Module DO 67 Retaining the recovery key password ii 68 Enabling the Trusted Platform Modules ii 69 GO i 70 Cabling overview i 70 Hard drive backplane cabling ii 70 BBWC battery pack cabling i 71 DVD ROM and DVD RW drive cabling uu 72 Power button and Systems Insight Display cabling lt 72 PC powercabling es nn 73 Somare ahd coniun on us a ee i 74 Configuration Too SN NR tenet Gu E 74 SmartStart SOR OPIS ses eari kennen eaea NN RR 74 HP ROM Based Setup Utility i 75 Array Configuration UN sses SS 77 Option ROM Configuration for Arrays cece 78 HP Proliant Essentials Rapid Deployment Pack i 78 Re entering the server serial number and product IKE 78 Management SS NN 79 AuUlomalie Server RECOVERY Sis 6A 79 ROMPag UIE Haasan aia ge tbe eran nates ura LAG UENO EEE Rk 79 Integrated Lights Out 2 technology i 79 RNN 00839 80 HP Systems Insight Manager i 80 ManaqqgementAdenSASEES youd ceva EEEE ENEE E SEEE EE EER 80 Cont
17. DIMM slot population guidelines on page 43 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e DIMM configuration on channel 1 and channel 2 of a processor must be identical e In multi processor configurations each processor must have a valid Lockstep Memory configuration e In multi processor configurations each processor may have a different valid Lockstep Memory configuration Single processor Lockstep population order For Lockstep memory mode configurations with a single processor populate the DIMM slots in the following order e RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or l e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 77 Multi processor Lockstep population order For Lockstep memory mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM o First A and B o Next D and E o Last G and H o Do not populate slots C F or l e UDIMM o First A and B o Last D and E o Do not populate slots C F G H or l After installing the DIMMs use RBSU to configure the system for Lockstep memory support Configuring lockstep memory on page 77 Hardware options
18. Ese key to exit the current menu or press the F10 key to exit RBSU For more information on Lockstep memory see the white paper on the HP website http h18000 www1 hp com products servers technology memoryprotection html Array Configuration Utility ACU is a browser based utility with the following features Runs as a local application or remote service Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimum configuration for an unconfigured system Provides different operating modes enabling faster configuration or greater control over the configuration options Software and configuration utilities 77 e Remains available any time that the server is on e Displays on screen tips for individual steps of a configuration procedure For optimum performance the minimum display settings are 800 x 600 resolution and 256 colors Servers running Microsoft operating systems require Internet Explorer 5 5 with Service Pack 1 or later For Linux servers refer to the README TXT file for additional browser and support information For more information refer to the Configuring Arrays on HP Smart Array Controllers Reference Guide on the Documentation CD or the HP website http www hp com Option ROM Configuration for Arrays Before installing an operating system you can use the ORCA utility to create the first logical drive assign R
19. Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation Loose connections on page 91 General memory problems are occurring in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support HP contact information on page 116 Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms General diagnosis flowchart on page 93 Troubleshooting 100 Start OS boot problems 2 Yes Go to POST Problems Does the 1 A server boot Disable Fast Boot in RBSU oes server SmartStart and check server boot still boot with CD order errors Does SmartStart N troubleshoot possible recognize boot hard drive subsystem device problem 3 Does server still fail to boot SmartStart 4 Run Insight Diagnostics Is this a known good copy of SmartStart Still fail with known good copy
20. Si vous ne retournez pas la pi ce d fectueuse HP se r serve le droit de vous facturer les co ts de remplacement Dans le cas d une pi ce CSR HP supporte l ensemble des frais d exp dition et de retour et d termine la soci t de courses ou le transporteur utiliser Technical support 117 Pour plus d informations sur le programme CSR de HP contactez votre Mainteneur Agr e local Pour plus d informations sur ce programme en Am rique du Nord consultez le site Web HP http www hp com go selfrepair Riparazione da parte del cliente Per abbreviare i tempi di riparazione e garantire una maggiore flessibilita nella sostituzione di parti difettose i prodotti HP sono realizzati con numerosi componenti che possono essere riparati direttamente dal cliente CSR Customer Self Repair Se in fase di diagnostica HP o un centro di servizi o di assistenza HP identifica il guasto come riparabile mediante un ricambio CSR HP lo spedira direttamente al cliente per la sostituzione Vi sono due categorie di parti CSR e Obbligatorie Parti che devono essere necessariamente riparate dal cliente Se il cliente ne affida la riparazione ad HP deve sostenere le spese di spedizione e di manodopera per il servizio e Opzionali Parti la cui riparazione da parte del cliente facoltativa Si tratta comunque di componenti progettati per questo scopo Se tuttavia il cliente ne richiede la sostituzione ad HP potrebbe dover sostenere spese addizional
21. UDIMM configuration 42 UID button 10 UID LED 10 20 updating the system ROM 82 USB universal serial bus 11 USB connectors 7 9 11 USB support 83 utilities 74 utilities deployment 74 75 78 V ventilation 28 video connector 7 9 Virtual Machine Management Pack 80 Vulnerability and Patch Management Pack 81 Index 131 W warnings 30 89 website HP 116 Index 132
22. a qualified Taiwanese recycler for proper battery disposal ee ra tia E Power cord statement for Japan Acoustics statement for Germany Gerauschemission Schalldruckpegel La lt 70 dB A Zuschauerpositionen bystander positions Normaler Betrieb normal operation Nach ISO 7779 1999 Typprifung Regulatory compliance notices 111 Electrostatic discharge Preventing electrostatic discharge To prevent damaging the system be aware of the precautions you need to follow when setting up the system or handling parts A discharge of static electricity from a finger or other conductor may damage system boards or other static sensitive devices This type of damage may reduce the life expectancy of the device To prevent electrostatic damage e Avoid hand contact by transporting and storing products in static safe containers e Keep electrostatic sensitive parts in their containers until they arrive at static free workstations e Place parts on a grounded surface before removing them from their containers e Avoid touching pins leads or circuitry e Always be properly grounded when touching a static sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more o
23. additional 75 W of power supplied by external power 3 Connect the power cord to the server 4 Use the strain relief clip from the server hardware kit to secure the power cord 5 Connect the power cord to the AC source Powering up and configuring the server To power up the server press the Power On Standby button While the server boots RBSU and the ORCA utility are automatically configured to prepare the server for operating system installation To configure these utilities manually e Press the F8 key when prompted during the array controller initialization to configure the array controller using ORCA e Press the F9 key when prompted during the boot process to change the server settings using RBSU The system is set up by default for the English language Setup 32 For more information on the automatic configuration refer to the HP ROM Based Setup Utility User Guide located on the Documentation CD Installing the operating system To operate properly the server must have a supported operating system For the latest information on supported operating systems refer to the HP website http www hp com go supportos Two methods are available to install an operating system on the server e SmartStart assisted installation Insert the SmartStart CD into the CD ROM drive and reboot the server e Monuol installation Insert the operating system CD into the CD ROM drive and reboot the server This proc
24. agreement For more information visit the HP website http www hp com go insightremotesupport Keeping the system current Drivers 2 IMPORTANT Always perform a backup before installing or updating device drivers The server includes new hardware that may not have driver support on all OS installation media Software and configuration utilities 85 If you are installing a SmartStart supported OS use the SmartStart software on page 74 and its Assisted Path feature to install the OS and latest driver support If you are installing drivers from the SmartStart CD be sure that you are using the latest SmartStart version that your server supports To verify that your server is using the latest supported version see the HP website http www hp com support For more information see the documentation provided with the SmartStart CD If you do not use the SmartStart CD to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded from the HP website http www hp com support ProLiant Support Packs PSPs represent operating system specific bundles of ProLiant optimized drivers utilities and management agents Refer to the PSP website hitp 7h18000 www1 hp com products servers management psp html Operating system version support Refer to the operating system support matrix hitp www hp com go supportos HP Sma
25. al sito Web HP http www hp com go selfrepair Customer Self Repair HP Produkte enthalten viele CSR Teile Customer Self Repair um Reparaturzeiten zu minimieren und h here Flexibilit t beim Austausch defekter Bauteile zu erm glichen Wenn HP oder ein HP Servicepartner bei der Diagnose feststellt dass das Produkt mithilfe eines CSR Teils repariert werden kann sendet Ihnen HP dieses Bauteil zum Austausch direkt zu CSR Teile werden in zwei Kategorien unterteilt e Zwingend Teile f r die das Customer Self Repair Verfahren zwingend vorgegeben ist Wenn Sie den Austausch dieser Teile von HP vornehmen lassen werden Ihnen die Anfahrt und Arbeitskosten f r diesen Service berechnet e Optional Teile f r die das Customer Self Repair Verfahren optional ist Diese Teile sind auch f r Customer Self Repair ausgelegt Wenn Sie jedoch den Austausch dieser Teile von HP vornehmen lassen m chten k nnen bei diesem Service je nach den f r Ihr Produkt vorgesehenen Garantiebedingungen zus tzliche Kosten anfallen Technical support 118 HINWEIS Einige Teile sind nicht f r Customer Self Repair ausgelegt Um den Garantieanspruch des Kunden zu erf llen muss das Teil von einem HP Servicepartner ersetzt werden Im illustrierten Teilekatalog sind diese Teile mit No bzw Nein gekennzeichnet CSR Teile werden abh ngig von der Verf gbarkeit und vom Lieferziel am folgenden Gesch ftstag geliefert For bestimmte Standorte ist eine
26. assembly on page 25 Install the access panel on page 22 Slide the server into the rack mm po N pS Power up the server on page 20 Installing the BBWC battery pack Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the PCI riser board assembly on page 24 Install the cache module Installing the cache module on page 57 Install the BBWC battery pack er NS Hardware options installation 58 7 Connect the BBWC cable to the cache module Install the PCI riser board assembly on page 25 Install the access panel on page 22 10 Slide the server into the rack 11 Power up the server on page 20 Expansion board options Installing an expansion board The server ships with PCle riser boards and expansion slots PCI X expansion boards are supported with optional riser boards NOTE If the expansion slot is populated with the standard PCI X storage controller card it should not be converted to PCI Express To install the component 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 22 4 Remove the PCI riser board assembly on page 24 5 Remove the expansion slot cover from the PCI riser board assembly 2 IMPORTANT If the expansion board ships with an extender bracket remove it from the expansion board before inserting the board into
27. following information when connecting peripheral cables and power cords to the server Z WARNING This server is very heavy To reduce the risk of personal injury or damage to the equipment e Observe local occupational health and safety requirements and guidelines for manual material handling e Get help to lift and stabilize the product during installation or removal especially when the product is not fastened to the rails When the server weighs more than 22 5 kg 50 b at least two people must lift the server into the rack together A third person may be required to help align the server if the server is installed higher than chest level e Use caution when installing the server in or removing the server from the rack it is unstable when not fastened to the rails CAUTION Always plan the rack installation so that the heaviest item is on the bottom of the rack Install the heaviest item first and continue to populate the rack from the bottom to the top 1 Install the server and cable management arm into the rack See the installation instructions that ship with the HP 1U Quick Deploy Rail System 2 Connect the peripheral devices to the server as E mae E ESAN Llem Description vu Slot 1 PCle2 x8 8 4 2 1 Slot 2 PCle2 x16 16 8 4 2 1 75W EXT 75W Setup 31 lm Desin O e aa I me adam This expansion slot provides 75 W of power to an adapter with an
28. the expansion slot of the PCI riser board assembly Hardware options installation 59 6 Install the expansion board into the slot until it seats firmly 7 Install the PCI riser board assembly on page 25 2 IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly NOTE The same procedures apply for installing an expansion board in PCI expansion slot 1 Connect all internal or external cabling to the expansion boards Install the access panel on page 22 10 Slide the server into the rack 11 Power up the server on page 20 Installing a PCI X riser board Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the PCI riser board assembly on page 24 AO E Remove all expansion boards if installed Hardware options installation 60 6 Remove the full length PCle riser board from the riser board assembly 7 Install the PCI X riser board on the riser board assembly IMPORTANT If the expansion board ships with an extender bracket remove it from the expansion board before inserting the board into the expansion slot of the PCI riser board assembly 8 Install the expansion boards if necessary 9 Install the PCI riser board assembly on page 25 2 IMPORTANT The server does not power up if the PCI riser board assembly is not seated properly 10 Connect all internal cabling
29. the system d Hardware options installation 55 15 Install all fan modules p A 6 gt aN ZANJ 9 ui page 23 18 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 19 Install hard drives or hard drive blanks into each bay 20 Install the access panel on page 22 21 Slide the server into the rack 22 Power up the server on page 20 23 Determine the status of the hard drive from the SAS and SATA hard drive LED combinations on page 17 Controller options The server ships with an embedded Smart Array P410i Controller Upgrade options exist for the integrated array controller For a list of supported options see the QuickSpecs on the HP website hito www hp com suppor Hardware options installation 56 The Battery Backed Write Cache Enabler also called the battery pack works with the cache module to provide transportable data protection increase overall controller performance and maintain any cached data for up to 72 hours The NiMH batteries in the battery pack are continuously recharged through a trickle charging process whenever the system power is on Under normal operating conditions the battery pack lasts for 3 years before replacement is necessary Z CAUTION To prevent a server malfunction or damage to the equipment do not add or remove the battery pack while an array capacity expansion RAID level migration or stripe size migratio
30. utilities 86 e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server To download the tool and for more information see the HP website http www hp com support Change control and proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website htto www hp com go pcn Care Pack HP Care Pack Services offer upgraded service levels to extend and expand standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Refer to the Care Pack website http www hp com hps carepack servers cp_proliant html Software and configuration utilities 87 Troubleshooting Troubleshooting resources The HP Proliant Servers Troubleshooting Guide provides procedures for resolving common problems and comprehensive courses of action for fault isolation and identification error message interpretation issue resolution and software maintenance on ProLiant servers and server blades This guide includes problem specific flowcharts to help you navigate complex troubleshooting processes To view the guide select a language Engl
31. AID levels and establish online spare configurations The utility also provides support for the following functions e Reconfiguring one or more logical drives e Viewing the current logical drive configuration e Deleting a logical drive configuration e Setting the controller to be the boot controller If you do not use the utility ORCA will default to the standard configuration For more information regarding array controller configuration refer to the controller user guide For more information regarding the default configurations that ORCA uses refer to the HP ROM Based Setup Utility User Guide on the Documentation CD HP ProLiant Essentials Rapid Deployment Pack The RDP software is the preferred method for rapid high volume server deployments The RDP software integrates two powerful products Altiris Deployment Solution and the HP ProLiant Integration Module The intuitive graphical user interface of the Altiris Deployment Solution console provides simplified point and click and drag and drop operations that enable you to deploy target servers including server blades remotely It enables you to perform imaging or scripting functions and maintain software images For more information about the RDP refer to the HP ProLiant Essentials Rapid Deployment Pack CD or refer to the HP website http www hp com servers rdp Re entering the server serial number and product ID After you replace the system board you must re
32. ALI HPO 0 SQ WAS QA A 0 Af Aol Chet Say X HAH APC Dy B Heal MEM APStOl AH 0 FSSS V7 AT SAF ASoe Ss SASIAUGUC SH AFS ZH HPO 0 FSX WAS LHS SP ASA SPAS ASO g LS AA FAO e 7 H S QO Walt Ass UEU Bal UY HP PRS DAS S217 S7tSseS AATARUSUC HPS WSEAS DA HSS aH Sel MHA ASAYAS Sd PSS DASSS oD YAUCH olyg ESE lilustrated Parts CatalogOl No 2 2 HASIA ASUCH CSR SSE MD SEH Aely 0 Agie SP OS SAA HHO ArSopes 0 0 FO ALICH AAA AHO ASAE SP Hgo APHE ZACH BA CE 4AZt MSO ApS St H AWSALICH H0 BRSAA HP 7S AA MYS Ass HAO AS Aste SSS E Agud HPE Ago HAYS HSS HPS YLO SHEA SS CSR WA HST St HSE ASO ABWSUC a gol Bry st SES HPS Sof OF SHE SSOHE ABE AIZtU SA SAS 5g HPS Eo SLI CH o CH ago HAE HSS ASE ZA WHO SO AA ABA Str BESO SLC ABO Bray St WH QE SL HP Wal 0l Ha HSS APS RWSUCH WA AD seo BS HPE E EST PE Y HSS Fg OSB SSAA BD Ha AHE aae HP He RSTO HSt AA St SES AAS MHA ASAAO SISAL SO a99 0l HAS HP Y AtO S hitp www hp com go selfrepair S HASH A Technical support 123 Acronyms and abbreviations ABEND abnormal end ADU Array Diagnostics Utility AMP Advanced Memory Protection ASR Automatic Server Recovery BBWC battery backed write cache CMOS complementary metal oxide semiconductor CSA Canadian Standards Association CSR Customer Self Repair DDR double data r
33. Display cabling Cabling 72 PCI power cabling X NN SE SKY AN DA Cabling 73 Software and configuration utilities Configuration tools SmartStart software SmartStart is a collection of software that optimizes single server setup providing a simple and consistent way to deploy server configuration SmartStart has been tested on many ProLiant server products resulting in proven reliable configurations SmartStart assists the deployment process by performing a wide range of configuration activities including e Configuring hardware using embedded configuration utilities such as RBSU and ORCA e Preparing the system for installing off the shelf versions of leading operating system software e Installing optimized server drivers management agents and utilities automatically with every assisted installation e Testing server hardware using the Insight Diagnostics Utility HP Insight Diagnostics on page 84 e Installing software drivers directly from the CD With systems that have internet connection the SmartStart Autorun Menu provides access to a complete list of ProLiant system software e Enabling access to the Array Configuration Utility on page 77 Array Diagnostic Utility on page 85 and Erase Utility on page 80 SmartStart is included in the HP ProLiant Essentials Foundation Pack For more information about SmartStart software refer to the HP ProLiant Essentials Foundation Pack or the HP website
34. E R EAA ER 91 Service notifieations 92 Troubleshooting flowcharts i 92 Start diagnosis flowchart i 92 General diagnosis loWeRO KK 93 Server power on problems flowchart i 95 POST problems flowchart pissende i nnn R i osan E ESRA NSE ERS EE EN EEE EEEE 98 OS boot problems flowchart i 99 Server fault indications flowchart i 101 POST error messages and beep OO 103 E A ii ii 104 Regulalory compliance NOCES sirisipiriripirirititi niri kenh ninn aei e Rina GAA BAEA ENA EEE EA DEENEN EETA ARADEA AAAA AAE 106 Regulatory compliance identification numbers NR 106 Federal Communications Commission notice uu 106 FCC rating labe eae 106 Class A equipment uuu 106 Class B equipments SRNR 106 Declaration of conformity for products marked with the FCC logo United States only 107 Modi a OS ar a e e a a e E TE E E TE E 107 Cb 107 Canadian notice Avis Canadien i 108 European Union regulatory notice cece 108 Contents 5 Disposal of waste equipment by users in private households in the European Union 108 Ipgnes6 nOliGBEESSRSE vuencesragepeiviadseovesrageay teideedvesdindaszadGuess Heeteadavisedesssatddeasestuce ss 109 BOMINNMOTCE en oo RC 109 Korean NOT ee RE vas lt ieeredtitsyssesatenteaaarisatases 109 HITS SD See AE noactis A L E Ae E EN EEs 110 laserieomplianee e eisa eene e E nE SAE ea E E a E rS dunes 110 Batte
35. Environment provides comprehensive management for ProLiant ML DL customers while HP Insight Control Environment for BladeSystem provides additional functionality for HP BladeSystem environments Using an integrated wizard based installer Insight Control Environment suites install and configure HP Systems Insight Manager HP SIM and HP ProLiant Essentials management software rapidly and consistently Once installed Insight Control Environment suites deliver enhanced infrastructure stability by improving control over IT assets increasing responsiveness to business needs through flexible deployment and optimization of compute resources and providing tangible savings through improved IT staff efficiency The software installed by Insight Control Environment suites delivers core management functionality for HP ProLiant server and HP BladeSystem lifecycles including e Rapid server deployment e Health and performance monitoring e Comprehensive remote control e Vulnerability scanning and patch management e Power and thermal measurement reporting capping and regulation e Integrated management of virtual and physical infrastructure e Third party device management For more information about Insight Control Environment suites see the HP website http www hp com go ice Redundant ROM support The server enables you to upgrade or configure the ROM safely with redundant ROM support The server has a 4 MB ROM that acts os two separat
36. HP ProLiant DL360 G6 Server User Guide Part Number 517689 001 March 2009 First Edition Copyright 2009 Hewlett Packard Development Company L P The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft Windows Windows NT and Windows Server are U S registered trademarks of Microsoft Corporation Intended audience This document is for the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Contents Component idenhiica oieee irese ag cs concen a ad Games Ge ceed ea arenes Ee 7 Front panieliGomoonesaguy EE ER RR Rs 7 Front panel LEDs and buonS SS EE 8 Rear panel components i 9 Rear panel LEDs and buttons i 10 System board componenfs ee 11 DIMM SIPS SN Se RR RR RRS 13 System maintenance switch 13 INMI UMPeN E E T E E ddaaeadeadaeerde ddadeedeansasaeetadageesaepnareee dee 14 HP Systems Insight Display WEDS caucuse oases vei stu aceasta mene nema eE E EEEREN EEEE CA EEE ESEE EER Er Ena 14 Systems
37. HP worldwide in English webpage http welcome hp com country us en wweontact html Customer Self Repair HP products are designed with many Customer Self Repair CSR parts to minimize repair time and allow for greater flexibility in performing defective parts replacement If during the diagnosis period HP or HP service providers or service partners identifies that the repair can be accomplished by the use of a CSR part HP will ship that part directly to you for replacement There are two categories of CSR parts Mandatory Parts for which customer self repair is mandatory If you request HP to replace these parts you will be charged for the travel and labor costs of this service Technical support 116 e Optional Parts for which customer self repair is optional These parts are also designed for customer self repair If however you require that HP replace them for you there may or may not be additional charges depending on the type of warranty service designated for your product NOTE Some HP parts are not designed for customer self repair In order to satisty the customer warranty HP requires that an authorized service provider replace the part These parts are identified as No in the Illustrated Parts Catalog Based on availability and where geography permits CSR parts will be shipped for next business day delivery Same day or four hour delivery may be offered at an additional charge where geography permits If assis
38. Insight Display LED combinations i 15 SASiand SATA device numbers esenea e ee ne a 16 SAS and SATA hard drive LEDS iinne nnne EE EE 17 SAS and SATA hard drive LED combinations i 17 Fan modules saser n EN 18 T 10 T 15 Torx screwdriver kk 19 BE sass Sess amen Sesion 20 Power Us 20 Power down these Ver nese Sse epee Re et 20 Extend the server from the rack i 20 Access the HP Systems Insight DiS lGiy vacancy covseuaesnssaseescos ter seachsasndnesnausoansasgsininelsdusacnneeaysusueacatonsenyee tadutecesand 21 Remove the access panel ccccccccsccsssseecessseseeceseeseeceseeeeeceeeeeeeeseseeeesceseeeeeceeeaeeeseasaeesceseaeesceaaeaeessesageeegens 22 Install the access Panel ceceieccceessnceceedseatsecalnosdosegdgacdecedaaeaevedesseecendeceneedenssedesnacseeceigussateedacececeseszeaeenens 22 Remove the BBWC battery pack i 22 Remove the dir Baffle RN NG 23 Install theair bathe Se eose ese SEE nica eas A A E EE A EER E E 23 Remove the PCI riser board assembly 24 Install the PCI riser board assembly ccccccccccsesseceesseseeceeseseececseseeesesseseeeesseeeeccsseeecessseesesseaeeeesensegeeen eas 25 ee 27 Optional installation services i 27 Rack planhing resource Sacer vie et a E essere aeons renee aonb ee ee EN RE 27 Optimum environment kk sbasaves OEE EAE E E ces 28 Space and airflow requirements i 28 Temperature requirements ssssesivcccccetessasetevnccaccetessdsades EE 28 Power FEQUIFEMENS sescccecssdiaceensantced SEE 29 Elect
39. Lieferung am selben Tag oder innerhalb von vier Stunden gegen einen Aufpreis verf gbar Wenn Sie Hilfe ben tigen k nnen Sie das HP technische Support Center anrufen und sich von einem Mitarbeiter per Telefon helfen lassen Den Materialien die mit einem CSR Ersatzteil geliefert werden k nnen Sie entnehmen ob das defekte Teil an HP zuriickgeschickt werden muss Wenn es erforderlich ist das defekte Teil an HP zuriickzuschicken m ssen Sie dies innerhalb eines vorgegebenen Zeitraums tun in der Regel innerhalb von f nf 5 Geschaftstagen Das defekte Teil muss mit der zugeh rigen Dokumentation in der Verpackung zuriickgeschickt werden die im Lieferumfang enthalten ist Wenn Sie das defekte Teil nicht zur ckschicken kann HP Ihnen das Ersatzteil in Rechnung stellen Im Falle von Customer Self Repair kommt HP f r alle Kosten f r die Lieferung und R cksendung auf und bestimmt den Kurier Frachtdienst Weitere Informationen ber das HP Customer Self Repair Programm erhalten Sie von Ihrem Servicepartner vor Ort Informationen ber das CSR Programm in Nordamerika finden Sie auf der HP Website unter http www hp com go selfrepair Reparaciones del propio cliente Los productos de HP incluyen muchos componentes que el propio usuario puede reemplazar Customer Self Repair CSR para minimizar el tiempo de reparaci n y ofrecer una mayor flexibilidad a la hora de realizar sustituciones de componentes defectuosos Si durante la fase de diagn s
40. RGH GARE HP AIT Bid A BERR HP CSR ABA AISA Phe AS AG A RRO BY AB I SR HP MRK ESA RERET HP BAG UOMEMEMIRA GER BH 5 EREE HP A GRBR AY ABE AB PT HE EAN Aiea PRAIA HIRE MRARCIARAR HP ARES RRR BARRA SP BITER HP PREM AAKZHMRABARA HEERS Ki HP SAB THEM FAES a HP MXA htp www hp com go selfrepair Technical support 122 H HP CSR FER DESSE gt ASERRE RSEBAA HP ER HP ARISE ELMER TE CSR E HP He BETAS AAS EE BIR CSR HP FREER HP HUY BH SAE AREA BITHA MA A REER HP AER Mait AE HP gt HP ARREDRE HEARRE gt
41. T 15 Torx screwdriver that ships on the air baffle Use the screwdriver to loosen screws or thumbscrews as needed during procedures Component identification 19 Operations Power up the server To power up the server press the Power On Standby button Power down the server 9 6 Z WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed IMPORTANT If installing a hot plug device it is not necessary to power down the server Back up the server data Shut down the operating system as directed by the operating system documentation If the server is installed in a rack press the UID LED button on the front panel Blue LEDs illuminate on the front and rear panels of the server Press the Power On Standby button to place the server in standby mode When the server activates standby power mode the system power LED changes to amber If the server is installed in a rack locate the server by identifying the illuminated rear UID LED button Disconnect the power cords The system is now without power Extend the server from the rack B Bor NOTE If the optional cable management arm option is installed you can extend the server without poweri
42. a PXE Network boot by pressing the F12 key BIOS Serial Console BIOS Serial Console allows you to configure the serial port to view POST error messages and run RBSU remotely through a serial connection to the server COM port The server that you are remotely configuring does not require a keyboard and mouse For more information about BIOS Serial Console see the BIOS Serial Console User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Configuring AMP modes Not all Proliant servers support all AMP modes RBSU provides menu options only for the modes supported by the server Advanced memory protection within RBSU enables the following advanced memory e Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime e Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failover to spare memory occurs when the system detects a degraded DIMM DIMMs that are likely to receive a fatal uncorrectable memory error are removed from operation automatically resulting in less system downtime See the server specific user guide for DIMM population requirements Software and configuration utilities 76 Mirrored Memory Mode Provides protection against uncorrectable memory errors that would otherwise result in syste
43. ached to the DIMM and the following illustration and table HP 8GB 2Rx8 PC3 10600R 9 08 fem eg focnn pe e 2 Rank 1R Single rank 2R Dual rank AR Quad rank 3 Data width x4 Abit x8 8 bit 4 Memory speed 10600 1333 MHz 8500 1067 MHz DIMM type R RDIMM registered E UDIMM unbuffered with ECC For the latest supported memory information see the QuickSpecs on the HP website http www hp com Memory configurations To optimize server availability the server supports the following AMP modes e Advanced ECC provides the greatest memory capacity for a given DIMM size while providing up to 8 bit error correction depending on the specific DIMM type This mode is the default option for this server e Mirrored Memory provides maximum protection against failed DIMMs Uncorrectable errors in one channel are corrected by the mirror channel e lockslep provides enhanced protection while making all installed memory available to the operating system The server can continue to function if a single or mulit bit memory failure within a single DRAM device occurs Hardware options installation 41 Advanced Memory Protection options are configured in RBSU If the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 75 For the latest memory configu
44. agement Log on page 84 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Power source problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support Power supply problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms System open circuits and short circuits in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 96 Start Power on problems 2 1 Use mainte Are any component nance tools to health LEDs on identify the problem 1 Is the internal health LED red or amber 1 What color is the system power LED Amber or Green Yes 3 4 Reseat indicated If conditi till exist component Check CONC ON SUON SE for loos8 conhec replace indicated Press i tions component Check for Power Is the external loose power On health LED cords Standby red or amber button 5 Mark the corresponding Press IML entry as 6 Power On repaired if Check for Standby present power source
45. ant Essentials Performance Management Pack PMP is an integrated performance management solution that detects and analyzes hardware bottlenecks on HP ProLiant servers select HP Integrity servers and MSA500 MSA1000 MSA1500 shared storage devices Software and configuration utilities 81 PMP provides the tools you need to receive proactive notification of building bottlenecks and debug existing performance issues PMP is automatically installed with HP Systems Insight Manager HP SIM and is integrated with HP SIM No software installation on the monitored servers is required other than the Insight Management Agents PMP analyzes performance information to determine if there is a building or existing restriction You can display this information interactively log the information to a database for later analysis or reporting and set up proactive notification using the HP Systems Insight Manager notification mechanism For more information on HP ProLiant Essentials Performance Management Pack see the documentation available on the HP website http www hp com products pmp HP Insight Control Environment Suites HP Insight Control Environment and Insight Control Environment for BladeSystem are integrated suites of software that simplify the management of HP infrastructures The HP Insight Control Environment suites are licensing options for HP infrastructure management software delivered on the Insight Control Management DVD HP Insight Control
46. ate DRAM dynamic random access memory IEC International Electrotechnical Commission iLO 2 Integrated Lights Out 2 Acronyms and abbreviations 124 IML Integrated Management Log NFPA National Fire Protection Association NIC network interface controller NMI non maskable interrupt NVRAM non volatile memory ORCA Option ROM Configuration for Arrays P2V physical to virtual PCI peripheral component interface PCI Express Peripheral Component Interconnect Express PCI X peripheral component interconnect extended PCle peripheral component interconnect express PMP Performance Management Pack POST Power On Self Test PSP ProLiant Support Pack Acronyms and abbreviations 125 PXE Preboot Execution Environment RBSU ROM Based Setup Utility RDIMM Registered Dual In line Memory Module RDP Rapid Deployment Pack RILOE Remote Insight Lights Out Edition SAS serial attached SCSI SATA serial ATA SFF small form factor SIM Systems Insight Manager SMP Server Migration Pack TMRA recommended ambient operating temperature TPM trusted platform module UDIMM Unregistered Dual In Line Memory Module UID unit identification Acronyms and abbreviations 126 UPS uninterruptible power system USB universal serial bus V2P virtual to physical V2V virtual to virtual VCA Version Control Agent VMS Virtual Memory System
47. aximum peak power ee 240 VAC 10 A at 100 VAC 930 W at 100V AC input 3530 at 120V AC input 4600 at 200V to 240V AC input 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Specifications 115 Technical support Before you contact HP Be sure to have the following information available before you call HP Technical support registration number if applicable Product serial number Product model name and number Product identification number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For the name of the nearest HP authorized reseller See the Contact HP worldwide in English webpage hitp welcome hp com country us en wweontact html For HP technical support In the United States for contact options see the Contact HP United States webpage http welcome hp com country us en contact_us html To contact HP by phone o Call 1 800 HP INVENT 1 800 474 6836 This service is available 24 hours a day 7 days a week For continuous quality improvement calls may be recorded or monitored o If you have purchased a Care Pack service upgrade call 1 800 633 3600 For more information about Care Packs refer to the HP website http www hp com hps In other locations see the Contact
48. component the gaps between the components cause changes in airflow through the rack and across the servers Cover all gaps with blanking panels to maintain proper airflow Z CAUTION Always use blanking panels to fill empty vertical spaces in the rack This arrangement ensures proper airflow Using a rack without blanking panels results in improper cooling that can lead to thermal damage The 9000 and 10000 Series Racks provide proper server cooling from flow through perforations in the front and rear doors that provide 64 percent open area for ventilation CAUTION When using a Compaq branded 7000 Series rack you must install the high y g airflow rack door insert P N 327281 B21 42U or P N 157847 B21 22U to provide proper frontto back airflow and cooling Z CAUTION Ifa third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment e Front and rear doors lIf the 42U rack includes closing front and rear doors you must allow 5 350 sq cm 830 sq in of holes evenly distributed from top to bottom to permit adequate airflow equivalent to the required 64 percent open area for ventilation e Side The clearance between the installed rack component and the side panels of the rack must be a minimum of 7 cm 2 75 in Temperature requirements To ensure continued safe and reliable equipment operation install or position the system in a well ventilated cli
49. d The recovery key password is generated during BitLocker setup and can be saved and printed after BitLocker is enabled When using BitLocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Hardware options installation 68 e Always store the recovery key password in multiple locations e Always store copies of the recovery key password away from the server e Do not save the recovery key password on the encrypted hard drive Enabling the Trusted Platform Module When prompted during the start up sequence access RBSU by pressing the F9 key From the Main Menu select Server Security From the Server Security Menu select Trusted Platform Module From the Trusted Platform Module Menu select TPM Functionality Select Enable and then press the Enter key to modify the TPM Functionality setting Press the Ese key to exit the current menu or press the F10 key to exit RBSU Reboot the server Enable the TPM in the OS For OS specific instructions see the OS documentation Z CAUTION When a TPM is installed and enabled on the server data access is locked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modify
50. d on the Documentation CD or the HP website http www hp com products servers platforms Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppor Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support 9 HP contact information on page 116 Troubleshooting 94 Start General diagnosis 1 Record symptom information Reboot server to see if condition still exists 2 Reseat any components Does that may have come condition still loose during shipping and exist reboot the server Is this a newly installed server Were options 3 4 added At the a for Download the latest SN configuration changed Service Software and still exist recently Notifications firmware from the y HP website 5 6 Isolate and Isolate what has changed Verify it minimize the was installed correctly Restore Does memory server to last known working state condition still configuration or original shipped configuration exist 7 Does Break server Does Troubleshoot or replace cond
51. e 2 MB ROMs In the standard implementation one side of the ROM contains the current ROM program version while the other side of the ROM contains a backup version NOTE The server ships with the same version programmed on each side of the ROM Software and configuration utilities 82 Safety and security benefits When you flash the system ROM ROMPagq writes over the backup ROM and saves the current ROM as a backup enabling you to switch easily to the alternate ROM version if the new ROM becomes corrupted for any reason This feature protects the existing ROM version even if you experience a power failure while flashing the ROM USB support HP provides both standard USB support and legacy USB support Standard support is provided by the operating system through the appropriate USB device drivers HP provides support for USB devices before the operating system loads through legacy USB support which is enabled by default in the system ROM HP hardware supports USB version 1 1 Legacy USB support provides USB functionality in environments where USB support is normally not available Specifically HP provides legacy USB functionality at e POST e RBSU e Diagnostics e DOS e Environments which do not support USB natively For more information on ProLiant USB support refer to the HP website http www compaq com products servers platforms usb support html Internal USB functionality An internal USB connector is availab
52. ed Off Power cord is not attached power supply failure has occurred no power supplies are installed facility power is not available or the power button cable is disconnected Rear panel components 1 NIC 1 connector USB connectors 2 Component identification 9 This expansion slot provides 75 W of power to an adapter with an additional 75 W of power supplied by external power Slot description example PCle2 x8 8 4 2 1 Negotiable link width s Physical connector link width Gen2 signaling rate Rear panel LEDs and buttons TA io nto nO TS Ol aly Item Description Status Green Activity exists Flashing green Activity exists Off No activity exists Green Activity exists Flashing green Activity exists Off No activity exists iLO 2 NIC activity Green Activity exists Flashing green Activity exists Off No activity exists iLO 2 NIC link Green Link exists LED Off No link exists Component identification 10 lm pemmn ses Sd UID button LED Blue Identification is activated Flashing blue System is being managed remotely Off Identification is deactivated Power supply 2 Green Normal LED Off One or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit Power supply 1 Green Normal LED Off O
53. ed on equipment to indicate the presence of potentially hazardous conditions AAS A A NAN AA This symbol indicates the presence of hazardous energy circuits or electric shock hazards Refer all servicing to qualified personnel WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure Refer all maintenance upgrades and servicing to qualified personnel This symbol indicates the presence of electric shock hazards The area contains no user or field serviceable parts Do not open for any reason WARNING To reduce the risk of injury from electric shock hazards do not open this enclosure This symbol on an RJ 45 receptacle indicates a network interface connection WARNING To reduce the risk of electric shock fire or damage to the equipment do not plug telephone or telecommunications connectors into this receptacle This symbol indicates the presence of a hot surface or hot component If this surface is contacted the potential for injury exists WARNING To reduce the risk of injury from a hot component allow the surface to cool before touching This symbol indicates that the component exceeds the recommended weight for one individual to handle safely 14 06 15 97 kg WARNING To reduce the risk of personal injury or damage to the equipment 31 00 35 20 lb E Ti A DT D E D observe local occupational health and safety requirements and guidel
54. enter the server serial number and the product ID 1 During the server startup sequence press the F9 key to access RBSU Select the System Options menu 3 Select Serial Number The following warning is displayed WARNING WARNING WARNING The serial number is loaded into the system during the manufacturing process and should NOT be modified This option should only be used by qualified service personnel This value should always match the serial number sticker located on the chassis 4 Press the Enter key to clear the warning Software and configuration utilities 78 Enter the serial number and press the Enter key Select Product ID Enter the product ID and press the Enter key Press the Ese key to close the menu Press the Esc key to exit RBSU o ON AH 10 Press the F10 key to confirm exiting RBSU The server will automatically reboot Management tools Automatic Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically resets the timer However when the operating system fails the timer expires and restarts the server ASR increases server availability by restarting the server within a specified time after a system hang or
55. ents 4 HP ProLiant Essentials Virtualization Management Software cece 80 HP ProLiant Essentials Vulnerability and Patch Management Pack ii 81 HP Insight Server Migration software for ProLicnt ccccceseseceseeeeseeeestseeceeeeenueeeenseeceeeeenureeenaeeeeaees 81 HP ProLiant Essentials Performance Management Pack i 81 HP Insight Control Environment SUSE 1s ccassaerd Guides teaeeasounylentana woaceaspayieiana ssueniedjadenreasasivaqadelintsciaene 82 Redundant ROM Support i 82 WSB SUP POM E A A N EAE EEE A E E T EE 83 intemal SD SUPPOM ccctecsacesdsscacnecacsdedeetssdececsesd REER RR EE EEE 83 Diagnostic tools TN 84 HP Insight Diagnostics eee 84 HP Insight Diagnostics survey functionality uc 84 Integrated Management EE RNN Lee 84 AOIMIONINSSNSUINM NENRNNM 00REO000 NRN 85 Remote support and analysis tools ui 85 HP Insight Remote Support software uuu 85 Keeping the system current seseris bonnie tae RRS Eate ES TS aE EEE Eas 85 Drivefs i RSE k 85 Proliant Support Packs SN 86 Operating system version support uic 86 HP Sman Update NO nk EE 86 System Online ROM flash component utility Li 86 Change control and proactive GIOSRMSRNSGD56038SNSNIBUS3SSRSNRSSS9495SNR338YeWSS3NRSNSIRRSN 87 Care Packie RE 87 E 1 ET TEE EI AA AAA E 88 Troubleshooting resources uci 88 Pre diagnostic steps ee 88 Important safety IGOOGLE 88 Symptom information uuu 90 Prepare the server for diagnosis iii 91 loose connechioNS cren ra AE EE EEE ERE AE
56. er supply bays 2 Remove the power supply blank 3 Remove the protective cover from the connector pins on the power supply A WARNING To reduce the risk of electric shock or damage to the equipment do not connect the power cord to the power supply until the power supply is installed Hardware options installation 65 4 Install the redundant power supply into the bay until it clicks 5 Connect the power cord to the power supply 6 Use the strain relief clip from the server hardware kit to secure the power cord 7 Roule the power cord through the cable management solution 8 Connect the power cord to the power source 9 Be sure that the power supply LED is green Rear panel LEDs and buttons on page 10 HP Trusted Platform Module option Use these instructions to install and enable a TPM on a supported server This procedure includes three sections 1 Installing the Trusted Platform Module board on page 67 2 Retaining the recovery key password on page 68 3 Enabling the Trusted Platform Module on page 69 Hardware options installation 66 Enabling the TPM requires accessing the ROM Based Setup Utility RBSU HP ROM Based Setup Utility on page 75 For more information about RBSU see the HP website hitp www hp com support smartstart documentation TPM installation requires the use of drive encryption technology such as the Microsoft Windows BitLocker Drive Encryption feature Fo
57. es The rack resource kit ships with all HP branded or Compaq branded 9000 10000 and HQ series racks For more information on the content of each resource refer to the rack resource kit documentation If you intend to deploy and configure multiple servers in a single rack refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Setup 27 Optimum environment When installing the server in a rack select a location that meets the environmental standards described in this section Space and airtlow requirements To allow for servicing and adequate airflow observe the following space and airflow requirements when deciding where to install a rack e Leave a minimum clearance of 63 5 cm 25 in in front of the rack e Leave a minimum clearance of 76 2 cm 30 in behind the rack e Leave a minimum clearance of 121 9 cm 48 in from the back of the rack to the back of another rack or row of racks HP servers draw in cool air through the front door and expel warm air through the rear door Therefore the front and rear rack doors must be adequately ventilated to allow ambient room air to enter the cabinet and the rear door must be adequately ventilated to allow the warm air to escape from the cabinet Z CAUTION To prevent improper cooling and damage to the equipment do not block the ventilation openings When vertical space in the rack is not filled by a server or rack
58. es either amber or red the server is experiencing a health event Combinations of illuminated Systems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display System power LED and color LED Processor amber Amber One or more of the following conditions may exist e Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber Amber Green Processor in socket X is in a pre failure condition DIMM amber Red Green One or more DIMMs have failed DIMM amber DIMM in slot X is in a pre failure condition Overtemperature amber Amber Green The Health Driver has detected a cautionary temperature level Overtemperature amber Amber The server has detected a hardware critical temperature level Riser interlock amber Green The PCI riser board assembly is not seated properly Fan amber One fan has failed or has been removed Fan amber Green Two or more fans have failed or been removed Power supply amber Amber Only one power supply is installed and that power supply is in standby Power supply fault System board fault Component identification 15 Systems Insight Display System power LED and color LED Power supply amber Amber Green Redundant power supply is installed and only one power supply is functional AC power cord is not plugged into redunda
59. ess may require you to obtain additional drivers from the HP website hitp www hp com support Follow the on screen instructions to begin the installation process For information on using these installation paths refer to the SmartStart installation poster in the HP ProLiant Essentials Foundation Pack included with the server Registering the server To register the server refer to the HP Registration website http register hp com Setup 33 Hardware options installation Introduction If more than one option is being installed read the installation instructions for all the hardware options and identify similar steps to streamline the installation process Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION To prevent damage to electrical components properly ground the server before beginning any installation procedure Improper grounding can cause electrostatic discharge Processor and fan module option Install fan 2 only when processor 2 is installed When only one processor is installed always install the fan blank To install the component 1 Update the system ROM Locate and download the latest ROM version from the HP website hitp www hp com support Follow the instructions on the website to update the system ROM Power down the server on page 20 Extend the server from the rack on
60. events in the IML in several ways including the following e From within HP SIM HP Systems Insight Manager on page 80 e From within Survey Utility e From within operating system specific IML viewers o For NetWare IML Viewer o For Windows IML Viewer o For Linux IML Viewer Application e From within the iLO 2 user interface e From within HP Insight Diagnostics on page 84 Software and configuration utilities 84 For more information refer to the Management CD in the HP ProLiant Essentials Foundation Pack Array Diagnostic Utility The HP Array Diagnostics Utility is a web based application that creates a report of all HP storage controllers and disk drives This report provides vital information to assist in identifying faults or conditions that may require attention ADU can be accessed from the SmartStart CD SmartStart software on page 74 or downloaded from the HP website http www hp com Remote support and analysis tools HP Insight Remote Support software HP Insight Remote Support software delivers secure remote support for your HP Servers and Storage 24 X 7 so you can spend less time solving problems and more time focused on your business You can have your systems remotely monitored for hardware failure using secure technology that has been proven at thousands of companies around the world In many cases you can avoid problems before they occur There are two HP Insight Remote Support solutions e For s
61. f the following methods when handling or installing electrostatic sensitive parts e Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance in the ground cords To provide proper ground wear the strap snug against the skin e Use heel straps toe straps or boot straps at standing workstations Wear the straps on both feet when standing on conductive floors or dissipating floor mats e Use conductive field service tools e Use a portable field service kit with a folding static dissipating work mat If you do not have any of the suggested equipment for proper grounding have an authorized reseller install the part For more information on static electricity or assistance with product installation contact an authorized reseller Electrostatic discharge 112 Specifications Environmental specifications emwsmwy 40 C to 70 C 40 F to 158 F noncondensing All temperature ratings shown are for sea level An altitude derating of 1 C per 300 m 1 8 F per 1 000 ft to 3048 m 10 000 ft is applicable No direct sunlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 kPa Server specifications Weight maximum two 15 97 kg 35 20 Ib processors two power supplies eight
62. form Module board UN A WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed Z WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the PCI riser board assembly on page 24 Z CAUTION Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data Hardware options installation 67 5 6 7 8 9 Install the TPM board Press down on the connector to seat the board System board components on page 1 Install the TPM security rivet by pressing the rivet firmly into the system board Install the PCI riser board assembly on page 25 Install the access panel on page 22 Slide the server into the rack 10 Power up the server on page 20 Retaining the recovery key passwor
63. four PCI riser board assembly thumbscrews Install the air baffle on page 23 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 Install the access panel on page 22 SS Se Slide the server into the rack Operations 25 7 Power up the server on page 20 Operations 26 Setup Optional installation services Delivered by experienced certified engineers HP Care Pack services help you keep your servers up and running with support packages tailored specifically for HP ProLiant systems HP Care Packs let you integrate both hardware and software support into a single package A number of service level options are available to meet your needs HP Care Pack Services offer upgraded service levels to expand your standard product warranty with easy to buy easy to use support packages that help you make the most of your server investments Some of the Care Pack services are e Hardware support o 6Hour Callto Repair o 4Hour 24x7 Same Day o 4 Hour Same Business Day e Software support o Microsoft o Linux o HP Proliant Essentials HP SIM and RDP o VMWare e Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 e Startup and implementation services for both hardware and software For more information on Care Packs refer to the HP website hitp 7www hp com hps carepack servers cp_proliant html Rack planning resourc
64. ge selection For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website hitp www hp com support smartstart documentation Using RBSU To use RBSU use the following keys e Toaccess RBSU press the F9 key during power up when prompted e To navigate the menu system use the arrow keys e To make selections press the Enter key e To access Help for a highlighted configuration option press the F1 key 2 IMPORTANT RBSU automatically saves settings when you press the Enter key The utility does not prompt you for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times e Upon the first system power up e After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration settings can be modified using RBSU The system will prompt you for access to RBSU with each power up Auto configuration process The auto configuration process automatically runs when you boot the server for the first time During the power up sequence the system ROM automatically configures the entire system without needing any intervention During this process the ORCA utility in most cases automatically configures the array to a default setting based on the number
65. ge the appropriate settings in the server setup utility if necessary How long has the server exhibited problem symptoms If the problem occurs randomly what is the duration or frequency Troubleshooting 90 To answer these questions the following information may be useful Prepare 1 Run HP Insight Diagnostics on page 84 and use the survey page to view the current configuration or to compare it to previous configurations Refer to your hardware and software records for information Refer to server LEDs and their statuses the server for diagnosis Be sure the server is in the proper operating environment with adequate power air conditioning and humidity control For required environmental conditions see the server documentation Record any error messages displayed by the system Remove all diskettes CD ROMs DVD ROMs and USB drive keys Power down the server and peripheral devices if you will be diagnosing the server offline If possible always perform an orderly shutdown a Exit any applications b Exit the operating system c Power down the server on page 20 Disconnect any peripheral devices not required for testing any devices not necessary to power up the server Do not disconnect the printer if you want to use it to print error messages Collect all tools and utilities such as a Torx screwdriver loopback adapters ESD wrist strap and software utilities necessary to troubleshoot the problem o Y
66. gement CD in the HP ProLiant Essentials Foundation Pack or the HP SIM website http www hp com go hpsim Management Agents Management Agents provide the information to enable fault performance and configuration management The agents allow easy manageability of the server through HP SIM software and third party SNMP management platforms Management Agents are installed with every SmartStart assisted installation or can be installed through the HP PSP The Systems Management homepage provides status and direct access to in depth subsystem information by accessing data reported through the Management Agents For additional information refer to the Management CD in the HP ProLiant Essentials Foundation Pack or the HP website http www hp com servers manage HP ProLiant Essentials Virtualization Management Software The ProLiant Essentials Virtual Machine Management Pack and ProLiant Essentials Server Migration Pack plug ins extend HP Systems Insight Manager capabilities to manage virtual machines The Virtual Machine Management Pack provides the following functionality e Central management and control of VMware and Microsoft virtual machines with physical host to virtual machine association e Easy identification of VMs or host servers reaching high CPU memory or disk utilization levels e Highly flexible move capabilities that enable live moves and moves to dissimilar host resources Software and configuration utilities 80
67. h LED aE ea Management the problem amber gt Agents 4 The system is Gather information from the degraded System Management Homep age Failing components will be shown as yellow degraded or orange failed The system is critical problems Are there any component health 2 illumi Obtain failure information from NH IML entry if available Is a hard drive fault LED on Is there 7 sufficient information Use maintenance to identify failing tools to identify the component problem Is the LED solid or blinking Blinking 8 Replace or reseat component identified as failed or about to fail You may need to replace the hard drive Run the Smart Array SCSI diagnosis 5 feature in HP Insight Diagnostics Online failure alert has Edition This feature is found on been received for Mark the corresponding IML SmartStart 7 4 or greater If the feature isl this drive entry as repaired if present not available call an HP service provider A predictive POST error messages and beep codes For a complete listing of error messages refer to the POST error messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htto www hp com support Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system com
68. hard drives Weight minimum one 14 51 kg 32 00 Ib processor one power supply no hard drives Weight no drives installed 14 06 kg 31 00 Ib Power supply specifications Depending on installed options the server is configured with one of the following power supplies e HP ProLiant 460 W Power Supply Specifications 113 Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input current 5 5 A at 100 VAC pee Lisa Rated input power 526 W at 100V AC input BTUs per hour 1794 at 100V AC input Rated steady state power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input Maximum peak power 460 W at 100V to 120V AC input 460 W at 200V to 240V AC input e HP ProLiant 750 W Power Supply Rated input voltage 100 to 120 VAC 200 to 240 VAC Rated input frequency 50 Hz to 60 Hz Rated input current 8 9 A at 100 VAC 4 3 A at 200 VAC Rated input power 857 W at 100V AC input 824 W at 200V AC input BTUs per hour 2925 at 100V AC input pee E Power supply output Rated steady state power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input Maximum peak power 750 W at 100V to 120V AC input 750 W at 200V to 240V AC input e HP ProLiant 1200 W Power Supply Specifications 114 Specification Input requirements Rated input voltage Rated input frequency Rated input current Rated input power BTUs per hour Power supply output Rated steady state power M
69. harmonized European standards European Norms which are listed on the EU Declaration of Conformity issued by Hewlett Packard for this product or product family This compliance is indicated by the following conformity marking placed on the product CE This marking is valid for non Telecom products and EU harmonized Telecom products e g Bluetooth CE xXxxx This marking is valid for EU non harmonized Telecom products Notified body number used only if applicable refer to the product label Hewlett Packard GmbH HQ TRE Herrenberger Strasse 140 71034 Boeblingen Germany Disposal of waste equipment by users in private households in the European Union Regulatory compliance notices 108 of with your other household waste Instead it is your responsibility to dispose of your waste 4 This symbol on the product or on its packaging indicates that this product must not be disposed equipment by handing it over to a designated collection point for the recycling of waste mums clectricol and electronic equipment The separate collection and recycling of your waste equipment at the time of disposal will help to conserve natural resources and ensure that it is recycled in a manner that protects human health and the environment For more information about where you can drop off your waste equipment for recycling please contact your local city office your household waste disposal service or the shop where you purchased the produc
70. he patches remain in place continuously enforcing the persistence desired state of patches The Vulnerability and Patch Management Pack and HP SIM can be installed on a single server referred to as a shared configuration or on a separate server referred to as a distributed configuration The Vulnerability and Patch Management Pack is included on the Insight Control Data Center Edition DVD For more information see the HP ProLiant Essentials Vulnerability and Patch Management Pack User Guide or the HP website http www hp com HP Insight Server Migration software for ProLiant The HP Insight Server Migration software for ProLiant SMP enables administrators to upgrade or replace an existing server through server migration SMP provides an automated accurate and affordable method of migrating existing servers and their content to the latest server technologies SMP automates the migration of the operating system applications and data from one server to another without errors eliminating the need for manual redeployment of these elements on the new server During the migration process the software automatically loads new drivers required for boot on the destination server The wizard based user interface simplifies the migration process and requires little experience or training For more information about the SMP see the HP website http www hp com go migrate HP ProLiant Essentials Performance Management Pack HP ProLi
71. http h18013 www1 hp com products servers management smartstart index html SmartStart Scripting Toolkit The SmartStart Scripting Toolkit is a server deployment product that delivers an unattended automated installation for high volume server deployments The SmartStart Scripting Toolkit is designed to support ProLiant BL ML and DL servers The toolkit includes a modular set of utilities and important documentation that describes how to apply these new tools to build an automated server deployment process Using SmartStart technology the Scripting Toolkit provides a flexible way to create standard server configuration scripts These scripts are used to automate many of the manual steps in the server configuration process This automated server configuration process cuts time from each server deployed making it possible to scale server deployments to high volumes in a rapid manner For more information and to download the SmartStart Scripting Toolkit refer to the HP website http www hp com servers sstoolkit Software and configuration utilities 74 HP ROM Based Setup Utility RBSU is a configuration utility embedded in ProLiant servers that performs a wide range of configuration activities that can include the following e Configuring system devices and installed options e Enabling and disabling system features e Displaying system information e _ Selecting the primary boot controller e Configuring memory options e Langua
72. i a seconda del tipo di garanzia previsto per il prodotto NOTA alcuni componenti HP non sono progettati per la riparazione da parte del cliente Per rispettare la garanzia HP richiede che queste parti siano sostituite da un centro di assistenza autorizzato Tali parti sono identificate da un No nel Catalogo illustrato dei componenti In base alla disponibilit e alla localit geografica le parti CSR vengono spedite con consegna entro il giorno lavorativo seguente La consegna nel giorno stesso o entro quattro ore offerta con un supplemento di costo solo in alcune zone In caso di necessit si pu richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5 giorni lavorativi Il componente difettoso deve essere restituito con la documentazione associata nell imballo di spedizione fornito La mancata restituzione del componente pud comportare la fatturazione del ricambio da parte di HP Nel caso di riparazione da parte del cliente HP sostiene tutte le spese di spedizione e resa e sceglie il corriere vettore da utilizzare Per ulteriori informazioni sul programma CSR di HP contattare il centro di assistenza di zona Per il programma in Nord America fare riferimento
73. ices in both classes to bear a label indicating the interference potential of the device as well as additional operating instructions for the user FCC rating label The FCC rating label on the device shows the classification A or B of the equipment Class B devices have an FCC logo or ID on the label Class A devices do not have an FCC logo or ID on the label After you determine the class of the device refer to the corresponding statement Class A equipment This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment This equipment generates uses and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at personal expense Class B equipment This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules These limits are designed to provide reasonable protection against harmful interference in a residential installation This equipment generates uses and can radiate radio frequency Regulato
74. ie bij het vervangende CSR onderdeel of het defecte onderdeel aan HP moet worden geretourneerd Als het defecte onderdeel aan HP moet worden teruggezonden moet u het defecte onderdeel binnen een bepaalde periode gewoonlijk vijf 5 werkdagen retourneren aan HP Het defecte onderdeel moet met de bijbehorende documentatie worden geretourneerd in het meegeleverde verpakkingsmateriaal Als u het defecte onderdeel niet terugzendt kan HP u voor het vervangende onderdeel kosten in rekening brengen Bij reparatie door de klant betaalt HP alle verzendkosten voor het vervangende en geretourneerde onderdeel en kiest HP zelf welke koerier transportonderneming hiervoor wordt gebruikt Neem contact op met een Service Partner voor meer informatie over het Customer Self Repair programma van HP Informatie over Service Partners vindt u op de HP website hitp www hp com go selfrepair Reparo feito pelo cliente Os produtos da HP s o projetados com muitas pe as para reparo feito pelo cliente CSR de modo a minimizar o tempo de reparo e permitir maior flexibilidade na substitui o de pe as com defeito Se durante o per odo de diagn stico a HP ou fornecedores parceiros de servi o da HP concluir que o reparo pode ser efetuado pelo uso de uma pe a CSR a pe a de reposi o ser enviada diretamente ao cliente Existem duas categorias de pe as CSR Technical support 120 e Obrigat ria Pe as cujo reparo feito pelo cliente obrigat rio Se dese
75. image 78 D Declaration of Conformity 107 deployment software 78 diagnosing problems 88 diagnostic tools 74 78 79 84 diagnostics utility 84 DIMM installation guidelines 43 DIMM slot locations 13 DIMM slots 11 43 DIMMs 40 77 DIMMs single and dual rank 40 disposal waste 108 downloading files 116 drivers 85 DVD tray 7 49 DVD ROM cabling 72 DVD ROM drive 49 72 DVD ROM drive connectors 11 Index 128 electrical grounding requirements 29 electrostatic discharge 112 environmental requirements 28 113 Erase Utility 80 error messages 103 European Union notice 108 expansion boards 59 extending server from rack 20 external USB functionality 83 F fan connectors 11 fan LED 14 fan module connector 11 fans 34 FCC Federal Communications Commission notice 106 107 features 7 Federal Communications Commission FCC notice 106 107 firmware upgrade utility troubleshooting 88 flowcharts 92 93 95 98 99 101 front panel buttons 8 front panel components 7 front panel LEDs 8 G general diagnosis flowchart 93 graphics card cabling 73 graphics card option 61 73 grounding methods 112 grounding requirements 29 H hard drive backplane 52 hard drive backplane cabling 70 hard drive bays 7 hard drive bezel blanks 47 hard drive blanks 47 hard drive data connector 11 hard drive LEDs 17 hard drive power connector 11 hard drives 7 16 17 46 hard drives determining status of 17 hard drives
76. ines for manual material handling These symbols on power supplies or systems indicate that the equipment is supplied by multiple sources of power TCb WARNING To reduce the risk of injury from electric shock remove all power cords to completely disconnect power from the system Warnings and cautions A WARNING Only authorized technicians trained by HP should attempt to repair this equipment All troubleshooting and repair procedures are detailed to allow only subassembly module level repair Because of the complexity of the individual boards and subassemblies no one should attempt to make repairs at the component level or to make modifications to any printed wiring board Improper repairs can create a safety hazard Troubleshooting 89 A WARNING To reduce the risk of personal injury or damage to the equipment be sure that The leveling feet are extended to the floor The full weight of the rack rests on the leveling feet The stabilizing feet are attached to the rack if it is a single rack installation The racks are coupled together in multiple rack installations Only one component is extended at a time A rack may become unstable if more than one component is extended for any reason Z WARNING To reduce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical ou
77. ing OS application TPM settings oN a y For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in Bitlocker see the Microsoft website http technet microsoft com en us windowsvista aa905065 aspx Hardware options installation 69 Cabling Cabling overview This section provides guidelines that help you make informed decisions about cabling the server and hardware options to optimize performance For information on cabling peripheral components refer to the white paper on high density deployment at the HP website http www hp com products servers platforms Z CAUTION When routing cables always be sure that the cables are not in a position where they can be pinched or crimped Hard drive backplane cabling The server ships with one hard drive backplane that supports four hard drives Installation of the optional second hard drive backplane enables the server to support eight hard drives e Hard drive backplane Cabling 70 Optional hard drive backplane BBWC battery pack cabling Cabling 71 DVD ROM and DVD RW drive cabling Power button and Systems Insight
78. installation 45 Installing a DIMM af PS YS Z CAUTION To avoid damage to the hard drives memory and other system components the air baffle drive blanks and access panel must be installed when the server is powered up Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the BBWC battery pack if installed Remove the BBWC battery pack on page 22 Remove the air baffle on page 23 Open the DIMM slot latches Install the DIMM 10 Install the air baffle on page 23 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 Install the access panel on page 22 If you are installing DIMMs in mirrored or lock step configuration configure this mode in RBSU HP ROM Based Setup Utility on page 75 For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 1 5 Hotplug SAS and SATA hard drive options When adding hard drives to the server observe the following general guidelines The system automatically sets all device numbers If only one hard drive is used install it in the bay with the lowest device number SAS and SATA device numbers on page 16 Hard drives must be SFF types Hardware options installation 46 e Drives should be the same capacity to provide the greatest storage space efficiency when drives are grouped
79. is a web based application that captures system configuration and other related data needed for effective server management Available in Microsoft Windows and Linux versions the utility helps to ensure proper system operation For more information or to download the utility refer to the HP website htto www hp com servers diags HP Insight Diagnostics survey functionality HP Insight Diagnostics on page 84 provides survey functionality that gathers critical hardware and software information on ProLiant servers This functionality supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website htto www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functionality is installed with every SmartStartassisted HP Insight Diagnostics installation or it can be installed through the HP PSP ProLiant Support Packs on page 86 NOTE The current version of SmartStart provides the memory spare part numbers for the server To download the latest version see the HP website htto www hp com support Integrated Management Log The IML records hundreds of events and stores them in an easy to view form The IML timestamps each event with 1 minute granularity You can view recorded
80. ish http www hp com support ProLiant TSG_en French hitp www hp com support ProLiant TSG _fr Italian http www hp com support ProLiant_TSG_it Spanish http www hp com support ProLiant TSG_sp German http www hp com support ProLiant TSG Dutch http www hp com support ProLiant TSG_nl Japanese http www hp com support ProLiant TSG_jp Pre diagnostic steps 1 2 3 4 Z WARNING To avoid potential problems ALWAYS read the warnings and cautionary information in the server documentation before removing replacing reseating or modifying system components IMPORTANT This guide provides information for multiple servers Some information may not apply to the server you are troubleshooting Refer to the server documentation for information on procedures hardware options software tools and operating systems supported by the server Review the important safety information on page 88 Gather symptom information on page 90 Prepare the server for diagnosis on page 91 Use the Start diagnosis flowchart on page 92 to begin the diagnostic process Important safety information Familiarize yourself with the safety information in the following sections before troubleshooting the server Troubleshooting 88 A Important safety information Before servicing this product read the Important Safety Information document provided with the server Symbols on equipment The following symbols may be plac
81. ition down to minimal condition basic server spare parts still exist configuration still exist 6 Add one part at a time back to Does configuration to isolate faulty condition still Does component exist condition still 1 exist Record action taken 8 Record symptom amp Ensure the following information is 9 error information on available Call HP Service repair tag if sending e Survey configuration snapshots Provider back a failed part e OS event log file s Full crash dump Server power on problems flowchart Symptoms e The server does not power on e The system power LED is off or amber Troubleshooting 95 e The external health LED is red or amber e The internal health LED is red or amber NOTE For the location of server LEDs and information on their statuses refer to the server documentation Possible causes e Improperly seated or faulty power supply e Loose or faulty power cord e Power source problem e Power on circuit problem e Improperly seated component or interlock problem e Faulty internal component Refer to Component identification on page 7 HP Insight Diagnostics on page 84 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website htto www hp com products servers platforms Integrated Man
82. its casters e Never stand in front of the rack when it is rolling down the ramp from the pallet Always handle the rack from both sides Contents of the server shipping carton Unpack the server shipping carton and locate the materials and documentation necessary for installing the server All the rack mounting hardware necessary for installing the server into the rack is included with the rack or the server The contents of the server shipping carton include e Server e Power cord e Printed setup documentation Documentation CD and software products e Rack mounting hardware kit and documentation In addition to these supplied items you may need e T 10 T 15 Torx screwdriver on page 19 e Hardware options e Operating system or application software Setup 30 Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 34 Installing the server into the rack To install the server into a rack with square round or threaded holes refer to the instructions that ship with the rack hardware kit If you are installing the server into a telco rack order the appropriate option kit at the RackSolutions com website http www racksolutions com hp Follow the server specific instructions on the website to install the rack brackets Use the
83. jar que a HP substitua essas pe as ser o cobradas as despesas de transporte e m o de obra do servi o e Opcional Pe as cujo reparo feito pelo cliente opcional Essas pe as tamb m sao projetadas para o reparo feito pelo cliente No entanto se desejar que a HP as substitua pode haver ou n o a cobran a de taxa adicional dependendo do tipo de servi o de garantia destinado ao produto OBSERVA O Algumas pe as da HP n o s o projetadas para o reparo feito pelo cliente A fim de cumprir a garantia do cliente a HP exige que um t cnico autorizado substitua a pe a Essas pe as est o identificadas com a marca No N o no cat logo de pe as ilustrado Conforme a disponibilidade e o local geogr fico as pe as CSR ser o enviadas no primeiro dia til ap s o pedido Onde as condi es geogr ficas permitirem a entrega no mesmo dia ou em quatro horas pode ser feita mediante uma taxa adicional Se precisar de aux lio entre em contato com o Centro de suporte t cnico da HP para que um t cnico o ajude por telefone A HP especifica nos materiais fornecidos com a pe a CSR de reposi o se a pe a com defeito deve ser devolvida HP Nos casos em que isso for necess rio preciso enviar a pe a com defeito HP dentro do per odo determinado normalmente cinco 5 dias teis A pe a com defeito deve ser enviada com a documenta o correspondente no material de transporte fornecido Caso n o o fa a a HP poder cobrar a re
84. lanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Install the air baffle Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 Install the access panel on page 22 Slide the server into the rack eS eS Power up the server on page 20 Remove the PCI riser board assembly CAUTION To prevent damage to the server or expansion boards power down the server and p g p Pp remove all AC power cords before removing or installing the PCI riser board assembly Power down the server on page 20 Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the BBWC battery pack if installed Remove the BBWC battery pack on page 22 Remove the air baffle on page 23 SS Se ee Remove the PCI riser board assembly a Disconnect external cables connected to any existing expansion boards b Loosen the four PCI riser board assembly thumbscrews Operations 24 c Lift the assembly to unseat the PCI riser boards and then remove the assembly Install the PCI riser board assembly Z CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI riser board assembly 1 Align the PCI riser boards with the corresponding connectors on the system board and then install the assembly 2 Tighten the
85. lay Access the HP Systems 6 Component identification 7 Front panel LEDs and buttons j Al i ii J SJ NIC 2 link activity LED Blue Identification is activated Flashing blue System is being managed remotely Off Identification is deactivated Green System health is normal Amber System health is degraded To identify the component in a degraded state see HP Systems Insight Display and LEDs HP Systems Insight Display LEDs on page 14 Red System health is critical To identify the component in a critical state see HP Systems Insight Display and LEDs HP Systems Insight Display LEDs on page 14 Off System health is normal when in standby mode Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active For status view the RJ 45 connector LEDs Rear panel LEDs and buttons on page 10 Green Network link exists Flashing green Network link and activity exist Off No link to network exists If power is off the front panel LED is not active For status view the RJ 45 connector LEDs Rear panel LEDs and buttons on page 10 Component identification 8 lmm osai fse 5 Power On Standby button Green System is on and system power LED Amber System is in standby but power is still appli
86. le for use with USB drive keys only This solution provides for use of a permanent boot drive from a USB drive key installed in the internal connector avoiding issues of clearance on the front of the rack and physical access to secure data For additional security you can disable the external USB connectors through RBSU Disabling the rear USB connectors in RBSU disables both rear USB ports External USB functionality HP provides external USB support to enable local connection of USB devices for server administration configuration and diagnostic procedures For additional security external USB functionality can be disabled through RBSU Internal SD support An internal SD connector is available for use with embedded Hypervisors This solution provides for use of a permanently installed SD card in the internal connector decreasing the possibility of tampering or loss Software and configuration utilities 83 Diagnostic tools HP Insight Diagnostics HP Insight Diagnostics is a proactive server management tool available in both offline and online versions that provides diagnostics and troubleshooting capabilities to assist IT administrators who verity server installations troubleshoot problems and perform repair validation HP Insight Diagnostics Offline Edition performs various in depth system and component testing while the OS is not running To run this utility launch the SmartStart CD HP Insight Diagnostics Online Edition
87. ls this a button problems single power supply system and the external health LED is 1 MA js extemal Replace power supply health LED that does not have a red or amber green LED on Check for loose power cord 7 Reseat or replace power supply 8 7 Does Check for Replace power condition possible supply till exist power on Failing condition is no circuit longer present problem Check for loose power cord on one of the redundant power supplies Troubleshooting 97 POST problems flowchart Symptoms e Server does not complete POST NOTE The server has completed POST when the system attempts to access the boot device e Server completes POST with errors Possible problems e Improperly seated or faulty internal component e Faulty KVM device e Faulty video device ltem Referto uo WW 1 POST error messages and beep codes on page 103 Video problems in the HP ProLiant Servers Troubleshooting Guide o on the IN CD or on the HP website http www hp com support KVM or iLO 2 omnia Loose connections on page 9 1 Symptom information on page 90 Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms Port 85 and iLO messages in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website htto www hp com support General memory pr
88. ly UPS This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure When installing more than one server you may need to use additional power distribution devices to safely provide power to all devices Observe the following guidelines e Balance the server power load between available AC supply branch circuits e Do not allow the overall system AC current load to exceed 80 percent of the branch circuit AC current rating e Do not use common power outlet strips for this equipment e Provide a separate electrical circuit for the server For more information on the hotplug power supply and calculators to determine server power consumption in various system configurations refer to the HP Enterprise Configurator website http h30099 www3 hp com configurator Electrical grounding requirements The server must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must install the equipment in accordance with any regional or national electrical wiring codes such as the International Electrotechnical Commission IEC Code
89. m failure In this mode the system maintains two copies of all data If an uncorrectable memory error occurs the system automatically retrieves the good data from the mirrored copy The system continues to operate normally without any user intervention If the system supports hot plug memory the failed memory can be replaced while the system continues to operate RAID Memory Mode Provides protection levels similar to Mirrored Memory Mode and it requires less memory allocation than full redundancy Configuring mirrored memory To configure mirrored memory 1 ae ee oe bs Install the required DIMMs Installing a DIMM on page 46 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Mirrored Memory with Advanced ECC Support Press the Enter key Press the Ese key to exit the current menu or press the F10 key to exit RBSU For more information on mirrored memory see the white paper on the HP website hitp 7h18000 www1 hp com products servers technology memoryprotection html Configuring lockstep memory To configure Lockstep memory UR WN gt Install the required DIMMs Installing a DIMM on page 46 Access RBSU by pressing the F9 key during power up when the prompt is displayed Select System Options Select Advanced Memory Protection Select Lockstep with Advanced ECC Support Press the Enter key Press the
90. mall and midsize environments HP Insight Remote Support Standard provides basic remote monitoring notification advisories and service dispatch It is optimized for environments with 1 to 50 servers and can be installed on a shared HP ProLiant Windows application server The software supports HP EVA storage devices HP ProLiant BladeSystems HP Integrity and HP 9000 servers running Microsoft Windows Red Hat Enterprise Linux Novell SUSE and Novell Netware Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber RSSWMBA SE e For midsize and large environments HP Insight Remote Support Pack formerly Service Essentials Remote Support Pack is targeted for larger environments and is integrated with HP Systems Insight Manager SIM It provides comprehensive remote monitoring notification advisories dispatch and proactive service support for nearly all HP servers storage network and SAN environments plus selected Dell and IBM Windows servers that have a support obligation with HP It also enables HP to deliver higher levels of proactive support in line with HP Mission Critical Services support agreements Download from the HP website http h20392 www2 hp com portal swdepot displayProductInfo do productNumber ISDVD Both HP Insight Remote Support solutions are available at no additional cost to customers with a valid warranty on HP technology an HP Care Pack Service or HP contractual support
91. mate controlled environment Setup 28 The maximum recommended ambient operating temperature TMRA for most server products is 35 C 95 F The temperature in the room where the rack is located must not exceed 35 C 95 F Z CAUTION To reduce the risk of damage to the equipment when installing third party options e Do not permit optional equipment to impede airflow around the server or to increase the internal rack temperature beyond the maximum allowable limits e Do not exceed the manufacturer s TMRA Power requirements Installation of this equipment must comply with local and regional electrical regulations governing the installation of information technology equipment by licensed electricians This equipment is designed to operate in installations covered by NFPA 70 1999 Edition National Electric Code and NFPA 75 1992 code for Protection of Electronic Computer Data Processing Equipment For electrical power ratings on options refer to the product rating label or the user documentation supplied with that option WARNING To reduce the risk of personal injury fire or damage to the equipment do not P jury g quip overload the AC supply branch circuit that provides power to the rack Consult the electrical authority having jurisdiction over wiring and installation requirements of your facility Z _ CAUTION Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supp
92. memory configuration Yes Add one part at a time back to configuration to isolate component Does condition still exist Break server down to the minimum configuration Does condition still exist Record symptom amp 9 Does error information on Troubleshoot or replace basic condition still repair tag if server spare parts exist sending back a failed part No 5 Record action taken 10 Ensure the following information is available Call HP Service eSurvey configuration snapshots Provider OS event log file eFull crash dump OS boot problems flowchart Symptoms e Server does not boot a previously installed operating system e Server does not boot SmartStart Possible causes e Corrupted operating system e Hard drive subsystem problem e Incorrect boot order setting in RBSU Troubleshooting 99 lem Referto vo 11t t t HP ROM Based Setup Utility User Guide www hp com servers smartstart POST problems flowchart on page 98 Hard drive problems in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Controller documentation HP Insight Diagnostics on page 84 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hitp www hp com support CD ROM and DVD drive problems in the HP ProLiant
93. move and reinstall each device checking the connectors and sockets for bent pins or other damage Service notifications To view the latest service notifications refer to the HP website http www hp com go bizsupport Select the appropriate server model and then click the Troubleshoot a Problem link on the product page Troubleshooting flowcharts To effectively troubleshoot a problem HP recommends that you start with the first flowchart in this section Start diagnosis flowchart on page 92 and follow the appropriate diagnostic path If the other flowcharts do not provide a troubleshooting solution follow the diagnostic steps in General diagnosis flowchart on page 93 The General diagnosis flowchart is a generic troubleshooting process to be used when the problem is not server specific or is not easily categorized into the other flowcharts The available flowcharts include e Start diagnosis flowchart on page 92 e General diagnosis flowchart on page 93 e Server power on problems flowchart on page 95 e POST problems flowchart on page 98 e OS boot problems flowchart on page 99 e Server fault indications flowchart on page 101 Start diagnosis flowchart Use the following flowchart to start the diagnostic process item Referto uo oo WW General diagnosis flowchart on page 93 2 Power on problems flowchart Server power on problems flowchart on page 95 POST problems flowchart on page 98
94. n is in progress Z CAUTION After the server is powered down wait 15 seconds and then check the amber LED before unplugging the cable from the cache module If the amber LED blinks after 15 seconds do not remove the cable from the cache module The cache module is backing up data and data is lost if the cable is detached i IMPORTANT The battery pack might have a low charge when installed In this case a POST error message is displayed when the server is powered up indicating that the battery pack is temporarily disabled No action is necessary on your part The internal circuitry automatically recharges the batteries and enables the battery pack This process might take up to four hours During this time the cache module functions properly but without the performance advantage of the battery pack NOTE The data protection and the time limit also apply if a power outage occurs When power is restored to the system an initialization process writes the preserved data to the hard drives Installing the cache module 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 22 4 Remove the PCI riser board assembly on page 24 Hardware options installation 57 5 Install the cache module in the SAS cache module connector on the system board For connector locations see System board components on page 1 gt Install the PCI riser board
95. ne or more of the following conditions exists AC power unavailable Power supply failed Power supply in standby mode Power supply exceeded current limit ij LWem Description uu 10Gb sideband connector MII Component identification 11 item Description 6 6 gt rovar aon coms e rire dm comes zemes gt leesziowesssgg o Power supply connector 1 Component identification 12 DIMM slots DIMM slots are numbered sequentially 1 through 9 for each processor The supported AMP modes use the letter assignments for population guidelines Chl Ch2 Ch3 Off iLO 2 security is enabled On iLO 2 security is disabled Off System configuration can be changed On System configuration is locked Off Power on password is On Power on password is disabled Off No function On Clear NVRAM When the system maintenance switch position 6 is set to the On position the system is prepared to erase all system configuration settings from both CMOS and NVRAM Component identification 13 CAUTION Clearing CMOS and or NVRAM deletes configuration information Be sure to g g properly configure the server or data loss could occur NMI jumper The NMI jumper allows administrators to perform a memory dump before performing a hard reset Crash dump analysis is an essential part of elimina
96. ng down the server or disconnecting peripheral cables and power cords These steps are only necessary with the standard cable management solution Power down the server on page 20 Disconnect all peripheral cables and power cords Loosen the front panel thumbscrews Extend the server on the rack rails until the server railrelease latches engage A WARNING To reduce the risk of personal injury or equipment damage be sure that the rack is adequately stabilized before extending a component from the rack Operations 20 A WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers 5 After performing the installation or maintenance procedure slide the server into the rack a Slide the server fully into the rack b Secure the server by tightening the thumbscrews 6 Connect the peripheral cables and power cords Access the HP Systems Insight Display To eject the HP Systems Insight Display 1 Press and release the display 2 Extend the display from the chassis The display can be rotated up to 90 degrees Operations 21 Remove the access panel A WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them Z CAUTION Do not operate the server for long periods with the access panel open or removed O
97. nt power supply Redundant power supply fault Power supply mismatch at POST or power supply mismatch through hotplug addition Power cap green Flgshing green Waiting for power Power cap flashing Amber Power cap has been exceeded amber iy IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM SAS and SATA device numbers e Four hard drive configuration e Eight hard drive configuration HT 7 c 8 oe Coi e _ 1 E E 9 I Li 3s 1 4 A ON Component identification 16 SAS and SATA hard drive LEDs item pescripion vv Fault UID LED amber blue Online LED green SAS and SATA hard drive LED combinations On off or flashing Steadily blue The drive has failed or a predictive failure alert has been received for this drive it also has been selected by a management application The drive is operating normally and it has been selected by a management application Amber flashing A predictive failure alert has been received for this drive regularly 1 Hz Replace the drive as soon as possible on of The drive is online but it is not active currently Flashing regularly Amber flashing regularly 1 Hz Flashing regularly 1 Hz Do not remove the drive Removing a drive may terminate the current o
98. oblems are occurring in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms Server information you need in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Operating system information you need in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Troubleshooting 98 Is 3 s Verify the KVM is cabled installed to RILOE board Start POST Problems 2 Verify video is Is iLO running on Do you have known good KVM messages e Test RILOE board or replace KVM component 1 Refer to Post Error any beep 4 Messages codes 7 internal Reseat indicated Check port health LED component 5 85 codes amber or Check for loose Record action red connections taken No 8 Does Isolate and condition still exist 6 Does the 5 If condition still exists error code provide replace indicated direction component minimize the
99. of drives connected to the server NOTE The server may not support all the following examples NOTE If the boot drive is not empty or has been written to in the past ORCA does not automatically configure the array You must run ORCA to configure the array settings Software and configuration utilities 75 Drives installed RAID level 3 4 5 or 6 3 4 5 or 6 More than 6 0 To change any ORCA default settings and override the auto configuration process press the F8 key when prompted By default the auto configuration process configures the system for the English language To change any default settings in the auto configuration process such as the settings for language operating system and primary boot controller execute RBSU by pressing the F9 key when prompted After the settings are selected exit RBSU and allow the server to reboot automatically For more information on RBSU see the HP ROM Based Setup Utility User Guide on the Documentation CD or the HP website http www hp com support smartstart documentation Boot options Near the end of the boot process the boot options screen is displayed This screen is visible for several seconds before the system attempts to boot from a supported boot device During this time you can do the following e Access RBSU by pressing the F9 key e Access the System Maintenance Menu which enables you to launch ROM based Diagnostics or Inspect by pressing the F10 key e Force
100. or more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider System battery 105 Regulatory compliance notices Regulatory compliance identification numbers For the purpose of regulatory compliance certifications and identification this product has been assigned a unique regulatory model number The regulatory model number can be found on the product nameplate label along with all required approval markings and information When requesting compliance information for this product always refer to this regulatory model number The regulatory model number is not the marketing name or model number of the product Federal Communications Commission notice Part 15 of the Federal Communications Commission FCC Rules and Regulations has established Radio Frequency RF emission limits to provide an interference free radio frequency spectrum Many electronic devices including computers generate RF energy incidental to their intended function and are therefore covered by these rules These rules place computers and related peripheral devices into two classes A and B depending upon their intended installation Class A devices are those that may reasonably be expected to be installed in a business or commercial environment Class B devices are those that may reasonably be expected to be installed in a residential environment for example personal computers The FCC requires dev
101. ou must have the appropriate Health Drivers and Management Agents installed on the server To verify the server configuration connect to the System Management homepage and select Version Control Agent The VCA gives you a list of names and versions of all installed HP drivers Management Agents and utilities and whether they are up to date o HP recommends you have access to the server documentation for server specific information o HP recommends you have access to the SmartStart CD for value added software and drivers required during the troubleshooting process Download the current version of SmartStart from the HP website http www hp com servers smartstart Loose connections Action e Be sure all power cords are securely connected e Besure all cables are properly aligned and securely connected for all external and internal components e Remove and check all data and power cables for damage Be sure no cables have bent pins or damaged connectors e Ifa fixed cable tray is available for the server be sure the cords and cables connected to the server are routed correctly through the tray e Be sure each device is properly seated Avoid bending or flexing circuit boards when reseating components Troubleshooting 91 e Ifa device has latches be sure they are completely closed and locked e Check any interlock or interconnect LEDs that may indicate a component is not connected properly e f problems continue to occur re
102. page 20 Remove the access panel on page 22 Remove the BBWC battery pack on page 22 au A Remove the air baffle on page 23 Hardware options installation 34 7 Remove the fan blank 6 5 e oes 3 als Li 9 Open the processor retaining latch and the processor socket retaining bracket Hardware options installation 35 10 Remove the processor socket protective cover i IMPORTANT Be sure the processor remains inside the processor installation tool 11 If the processor has separated from the installation tool carefully re insert the processor in the tool Hardware options installation 36 12 Align the processor installation tool with the socket and install the processor 13 Press down firmly until the processor installation tool clicks and separates from the processor and then remove the processor installation tool Hardware options installation 37 14 Close the processor socket retaining bracket and the processor retaining latch 15 Remove the thermal interface media protective cover Hardware options installation 38 16 Install the heatsink 17 Install the air baffle on page 23 18 Install the BBWC battery pack if removed Installing the BBWC battery pack on page 58 19 Install the access panel on page 22 20 Slide the server into the rack 21 Power up the server on page 20 Memory options IMPORTANT This server does not suppor
103. perating the server in this manner results in improper airflow and improper cooling that can lead to thermal damage To remove the component 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Open the locking latch slide the access panel to the rear of the chassis and remove the access panel If the locking latch is locked use a T 15 Torx screwdriver to unlock the latch Install the access panel 1 Place the access panel on top of the server with the hood latch open Allow the panel to extend past the rear of the server approximately 1 25 cm 0 5 in Push down on the hood latch The access panel slides to a closed position Use the T 15 Torx screwdriver provided with the server to tighten the security screw on the hood latch Remove the BBWC battery pack 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 22 Operations 22 Remove the BBWC battery pack 4 Remove the air baffle Power down the server on page 20 1 Extend the server from the rack on page 20 2 Remove the access panel on page 22 3 Remove the BBWC battery pack if installed Remove the BBWC battery pack on page 22 Remove the air baffle 4 5 Install the air baffle Operations 23 Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or b
104. peration and cause data loss The drive is part of an array that is undergoing capacity expansion or stripe migration but a predictive failure alert has been received for this drive To minimize the risk of data loss do not replace the drive until the expansion or migration is complete Do not remove the drive Removing a drive may terminate the current operation and cause data loss The drive is rebuilding erasing or it is part of an array that is undergoing capacity expansion or stripe migration Component identification 17 LED green amber blue The drive is active but a predictive failure alert has been regularly 1 Hz received for this drive eee the drive as soon as possible Steadily amber A critical fault ae has been identified for this drive and the controller has placed it offline Replace the drive as soon as possible Amber flashing A predictive failure alert has been received for this drive 1 Hz Replace the drive as soon as possible The drive is offline a spare or not configured as part of an array Fan modules Install fan 2 only when processor 2 is installed When only one processor is installed always install the fan blank oo Component identification 18 T 10 T 15 Torx screwdriver The server includes a T 10
105. ponents Troubleshooting 103 System battery If the server no longer automatically displays the correct date and time you may need to replace the battery that provides power to the real time clock Under normal use battery life is 5 to 10 years A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water e Replace only with the spare designated for this product To remove the component Power down the server on page 20 Extend or remove the server from the rack Extend the server from the rack on page 20 Remove the access panel on page 22 Remove the BBWC battery pack if installed Remove the BBWC battery pack on page 22 Remove the air baffle on page 23 Locate the battery on the system board System board components on page 11 to SOS Soe en SS Remove the battery IMPORTANT Replacing the system board battery resets the system ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure System battery 104 F
106. posi o Para as pe as de reparo feito pelo cliente a HP paga todas as despesas de transporte e de devolu o da pe a e determina a transportadora servico postal a ser utilizado Para obter mais informa es sobre o programa de reparo feito pelo cliente da HP entre em contato com o fornecedor de servi os local Para o programa norte americano visite o site da HP http www hp com go selfrepair Technical support 121 HP CSR SR HP HP HP HP CSR 2 HP
107. pport Event list error messages in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website hfp www hp com supporl Component identification on page 7 System Management Homepage https localhost 238 1 Power on problems flowchart Server power on problems flowchart on Smart Array SCSI Diagnosis feature in the HP Proliant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Server maintenance and service guide located on the Documentation CD or the HP website http www hp com products servers platforms HP contact information on page 116 HP Insight Diagnostics on page 84 or in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com support Hardware problems in the HP ProLiant Servers Troubleshooting Guide located on the Documentation CD or on the HP website http www hp com suppor Server maintenance and service guide located on the Documentation CD or the HP website hitp www hp com products servers platforms Troubleshooting 102 q Start Server fault 5 indications Select an appropriate fault indicator 1 Insight Management Agents Is the Was Is the event reported Is there an IML ee baile Renae by Insight entry identifying healt
108. quad rank DIMM must be installed first on that channel DIMM speeds are supported as indicated in the following table Populated slots Speeds supported per channel MHz Single or dual rank 1333 1066 Single or dual rank 800 Advanced ECC population guidelines For Advanced ECC mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 43 e DIMMs may be installed individually Single processor Advanced ECC population order For Advanced ECC mode configurations with a single processor populate the DIMM slots in the following order e RDIMM Sequentially in alphabetical order A through I e UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through Multi processor Advanced ECC population order For Advanced ECC mode configurations with multiple processors populate the DIMM slots for each processor in the following order e RDIMM Sequentially in alphabetical order A through I e UDIMM A through F sequentially in alphabetical order Do not populate DIMM slots G through Hardware options installation 43 Mirrored Memory population guidelines For Mirrored Memory mode configurations observe the following guidelines e Observe the general DIMM slot population guidelines on page 43 e Always install DIMMs in channels 1 and 2 for each installed processor e Do not install DIMMs in channel 3 for any processor e
109. r genoemd Als HP of een HP Service Partner bij de diagnose vaststelt dat de reparatie kan worden uitgevoerd met een CSR onderdeel verzendt HP dat onderdeel rechtstreeks naar u zodat u het defecte onderdeel daarmee kunt vervangen Er zijn twee categorie n CSR onderdelen e Verplicht Onderdelen waarvoor reparatie door de klant verplicht is Als u HP verzoekt deze onderdelen voor u te vervangen worden u voor deze service reiskosten en arbeidsloon in rekening gebracht e Optioneel Onderdelen waarvoor reparatie door de klant optioneel is Ook deze onderdelen zijn ontworpen voor reparatie door de klant Als u echter HP verzoekt deze onderdelen voor u te vervangen kunnen daarvoor extra kosten in rekening worden gebracht afhankelijk van het type garantieservice voor het product OPMERKING Sommige HP onderdelen zijn niet ontwikkeld voor reparatie door de klant In verband met de garantievoorwaarden moet het onderdeel door een geautoriseerde Service Partner worden vervangen Deze onderdelen worden in de ge llustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ondersteuning te ontvangen HP vermeldt in de documentat
110. r and by letter Letters identify the slots to populate for specific AMP modes Slot numbers are reported by ROM messages during boot and for error reporting Single dual and quad rank DIMMs To understand and configure memory protection modes properly an understanding of single dual and quad rank DIMMs is helpful Some DIMM configuration requirements are based on these classifications A single rank DIMM has one set of memory chips that is accessed while writing to or reading from the memory A dual rank DIMM is similar to having two single rank DIMMs on the same module with only one rank accessible at a time A quad rank DIMM is effectively two dualrank DIMMs on the same module Only one rank is accessible at a time The server memory control subsystem selects the proper rank within the DIMM when writing to or reading from the DIMM Dual and quad rank DIMMs provide the greatest capacity with the existing memory technology For example if current DRAM technology supports 2 GB single rank DIMMs a dual rank DIMM would be 4 GB and a quad rank DIMM would be 8 GB DIMM identification MM IMPORTANT This server does not support mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization Hardware options installation 40 The memory subsystem may be populated with either RDIMMs or UDIMMs but mixing the two types is not supported To determine DIMM characteristics use the label att
111. r for Devices and Radiological Health CDRH of the U S Food and Drug Administration implemented regulations for laser products on August 2 1976 These regulations apply to laser products manufactured from August 1 1976 Compliance is mandatory for products marketed in the United States Battery replacement notice A WARNING The computer contains an internal lithium manganese dioxide a vanadium pentoxide or an alkaline battery pack A risk of fire and burns exists if the battery pack is not properly handled To reduce the risk of personal injury e Do not attempt to recharge the battery e Do not expose the battery to temperatures higher than 60 C 140 F e Do not disassemble crush puncture short external contacts or dispose of in fire or water Regulatory compliance notices 110 gt Batteries battery packs and accumulators should not be disposed of together with the general N household waste To forward them to recycling or proper disposal use the public collection system D 4 or return them to HP an authorized HP Partner or their agents For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider Taiwan battery recycling notice The Taiwan EPA requires dry battery manufacturing or importing firms in accordance with Article 15 of the Waste Disposal Act to indicate the recovery marks on the batteries used in sales giveaway or promotion Contact
112. r more information on BitLocker see the Microsoft website http www microsoft com A CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system board When installing or replacing hardware HP service providers cannot enable the TPM or the encryption technology For security reasons only the customer can enable these features When returning a system board for service replacement do not remove the TPM from the system board When requested HP Service provides a TPM with the spare system board Any attempt to remove an installed TPM from the system board breaks or disfigures the TPM security rivet Upon locating a broken or disfigured rivet on an installed TPM administrators should consider the system compromised and take appropriate measures to ensure the integrity of the system data When using Bitlocker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity HP is not liable for blocked data access caused by improper TPM use For operating instructions see the encryption technology feature documentation provided by the operating system Installing the Trusted Plat
113. ration information see the QuickSpecs on the HP website http www hp com RDIMM maximum memory configurations The following table lists the maximum memory configuration possible with 8 GB RDIMMs Single rank 72 GB 144 GB UDIMM maximum memory configurations The server supports a maximum of 12 GB with one processor and 24 GB with two processors using 2 GB single or dual rank UDIMMs Advanced ECC memory configuration Advanced ECC memory is the default memory protection mode for this server Standard ECC can correct single bit memory errors and detect multi bit memory errors When multi bit errors are detected using Standard ECC the error is signaled to the server and causes the server to halt Advanced ECC protects the server against some multi bit memory errors Advanced ECC can correct both single bit memory errors and 4 bit memory errors if all failed bits are on the same DRAM device on the DIMM Advanced ECC provides additional protection over Standard ECC because it is possible to correct certain memory errors that would otherwise be uncorrected and result in a server failure The server provides notification that correctable error events have exceeded a pre defined threshold rate Mirrored memory configuration Mirroring provides protection against uncorrected memory errors that would otherwise result in server downtime Mirroring is performed at the channel level Channels 1 and 2 are used channel 3 is not populated
114. rical grounding requirements ii 29 Rack SAC NPS cosas a weeps shi ovGea E eon reece 30 Contents of the server shipping carton kee nanenaeeeeacera mnie cee aed aoe een sees sea net 30 Installing hardware PNT cess vse v pve eei a ee ira r Eees E EERTE EE ee E TERAS EEE NR 31 Installing the server into the PENG i 31 Powering up and configuring the SV 32 Installing the operating system SE EE ESI E E E EN E 33 Registering he Serven areen e e E E e a e e E EERE 33 Havar emon inadla a sh Sern tc Ri 34 Contents 3 Mea WCHON saaeess iesatessctann UN Cc 34 Processor and fan module Option iii 34 Memoy oBllONSOASAN AE EN EEE TEE A E ATE 39 Memory subsystem architecture ccccccccessseecesseseeceeseseeeccssneeecesseseeeecseseeeccsaeeecesseeeesesssaeeecesseeeeeeeeas 39 Single dual and quad rank DIMMs i 40 DIMM TB SMiGAHG occas sstacacsnoascttadeaystennzcoazdesyae Teeraa EEEa EREE ER N S EEEE Toets 40 Memory eontigUrations so niei tnae een ieia aeaaee ANE RR 41 General DIMM slot population guidelines i 43 Insialling a DIMM sesoses teense NN aae ETS 46 Hot plug SAS and SATA hard drive options ui 46 Removing hard drive blanks iii 47 Removing hard drive bezel blanks i 47 Removing the dual hard drive BZ6LDIOERRRNNANNRORNSN 48 Removing a hot plug SAS hard drive uci 48 Installing a SAS IGNORERNNNNNNNNNRNN eee 48 DVD ROM and DVD RW drive option i 49 Hard drive blackplane Option sasra ES hE 52 Controller PONG Ss ne RE 56 lstalling thecache UN
115. rt Update Manager The HP Smart Update Manager enables system administrators to upgrade ROM images efficiently across a wide range of servers and options This tool has the following features e Works offline and online e Supports Microsoft Windows and Linux operating systems e Integrates with other software maintenance deployment and operating system tools e Automatically checks for hardware firmware and operating system dependencies and installs only the correct ROM upgrades required by each target server For more information see the HP Smart Update Manager User Guide The guide and the HP Smart Update Manager utility are available from the ProLiant Firmware Maintenance CD This CD and others can be downloaded free of charge from the SmartStart download page on the HP website http www hp com go support System Online ROM flash component utility The Online ROM Flash Component Utility enables system administrators to efficiently upgrade system or controller ROM images across a wide range of servers and array controllers This tool has the following features e Works offline and online e Supports Microsoft Windows NT Windows 2000 Windows Server 2003 Novell Netware and Linux operating systems IMPORTANT This utility supports operating systems that may not be supported by the server For operating systems supported by the server see the HP website hitp www hp com support Software and configuration
116. ry compliance notices 106 energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures e Reorient or relocate the receiving antenna e Increase the separation between the equipment and receiver e Connect the equipment into an outlet on a circuit that is different from that to which the receiver is connected e Consult the dealer or an experienced radio or television technician for help Declaration of conformity for products marked with the FCC logo United States only This device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation For questions regarding this product contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 530113 Houston Texas 77269 2000 e 1 800 HPINVENT 1 800 474 6836 For continuous quality improvement calls may be recorded or monitored For questions regarding thi
117. ry replacement notice 110 Taiwan battery recycling notice ui 111 Power cord statement for OIC lt i aysicecesioasiedeanentesoioesd iedusdyyasssess8d sivovaueadaahaon tient a radansaont delaaatesesasiegeundasucnes 111 Acoustics statement for Germany Gerduschemission 111 EO IEG 112 Preventing electrostatic discharge i 112 Grounding methods to prevent electrostatic discharge 112 BR EC 113 Environmental specifications i 113 Server Specifications i 113 Power supply specifications iii 113 esha ss sits echoes techni intent A cena 116 Before VOU contact Pa sasdeccctadivannt cot cencdsatianotdaasaadecsien raa E S EREE EN EERE sed bsteacei oe 116 HP contact informations sesanti ca adic a EGE 116 C stomer Self Repair s iteiiesssssccdsscsttasiedtecccdstaallddesdscokedgsastivedbdscchatgs E O EE EE 116 Acronyms and eb orev o a NR RR ees 124 ie e AAPINEN EERE IE E EPEE EEA E LE A E LEA EEE LE EE A IE A FA 128 Contents 6 Component identification Front panel components Description Hard drive bay 5 optional Hard drive bay 6 optional DVD tray hard drive bays 7 and 8 optional Insight Display on page 21 Front USB connector en ls meaawssgs 5 meaawssgs An optional hard drive backplane is required when the server is configured with eight hard drives tem HP Systems Insight Disp
118. s FCC declaration contact us by mail or telephone e Hewlett Packard Company P O Box 692000 Mail Stop 510101 Houston Texas 77269 2000 e 1 281 514 3333 To identify this product refer to the part series or model number found on the product Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett Packard Company may void the user s authority to operate the equipment Cables Connections to this device must be made with shielded cables with metallic RFI EMI connector hoods in order to maintain compliance with FCC Rules and Regulations Regulatory compliance notices 107 Canadian notice Avis Canadien Class A equipment This Class A digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe A respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada Class B equipment This Class B digital apparatus meets all requirements of the Canadian Interference Causing Equipment Regulations Cet appareil num rique de la classe B respecte toutes les exigences du R glement sur le mat riel brouilleur du Canada European Union regulatory notice This product complies with the following EU Directives e low Voltage Directive 2006 95 EC e EMC Directive 2004 108 EC Compliance with these directives implies conformity to applicable
119. s con un coste adicional Si precisa asistencia t cnica puede llamar al Centro de asistencia t cnica de HP y recibir ayuda telef nica por parte de un t cnico Con el envio de materiales para la sustituci n de componentes CSR HP especificar si los componentes defectuosos deber n devolverse a HP En aquellos casos en los que sea necesario devolver algun componente a HP deber hacerlo en el periodo de tiempo especificado normalmente cinco dias laborables Los componentes defectuosos deber n devolverse con toda la documentaci n relacionada y con el embalaje de env o Si no enviara el componente defectuoso requerido HP podr cobrarle por el de sustituci n En Technical support 119 el caso de todas sustituciones que lleve a cabo el cliente HP se hard cargo de todos los gastos de envio y devoluci n de componentes y escoger la empresa de transporte que se utilice para dicho servicio Para obtener mas informaci n acerca del programa de Reparaciones del propio cliente de HP p ngase en contacto con su proveedor de servicios local Si esta interesado en el programa para Norteam rica visite la pagina web de HP siguiente hitp www hp com go selfrepair Customer Self Repair Veel onderdelen in HP producten zijn door de klant zelf te repareren waardoor de reparatieduur tot een minimum beperkt kan blijven en de flexibiliteit in het vervangen van defecte onderdelen groter is Deze onderdelen worden CSR onderdelen Customer Self Repai
120. shutdown At the same time the HP SIM console notifies you by sending a message to a designated pager number that ASR has restarted the system You can disable ASR from the HP SIM console or through RBSU ROMPag utility The ROMPag utility enables you to upgrade the system firmware BIOS or Lights Out 100 firmware To upgrade the firmware insert a ROMPoq diskette into the diskette drive or ROMPaq USB Key into an available USB port and boot the system The ROMPag utility checks the system and provides a choice if more than one exists of available firmware revisions For more information about the ROMPag utility see the HP website hitp www hp com go support Integrated Lights Out 2 technology The iLO 2 subsystem is a standard component of selected ProLiant servers that provides server health and remote server manageability The iLO 2 subsystem includes an intelligent microprocessor secure memory and a dedicated network interface This design makes iLO 2 independent of the host server and its operating system The iLO 2 subsystem provides remote access to any authorized network client sends alerts and provides other server management functions Using iLO 2 you can e Remotely power up power down or reboot the host server e Send alerts from iLO 2 regardless of the state of the host server e Access advanced troubleshooting features through the iLO 2 interface e Diagnose iLO 2 using HP SIM through a web browser and SNMP aler
121. t Japanese notice VCCI VCCT B VC VCCI 4 BSMI notice Fit gt TELS gt PASS ERRAR S RAR Korean notice Class A equipment 0 2 ASBADLS AAMABYSSS s
122. t 210 Lu WUA FE ASHE 0 SS FAM eH AW 22 AMA ASSE AS SACS SUC AS YER vasa TS ose Regulatory compliance notices 109 Class B equipment 0 JE ASSBs et JIL B 2121 13 SSSA amp JAA ASH 2S SACS oH 2S5 AOA At ge ASU Chinese notice Class A equipment eA A BaP th PRGA ARR ATCA TA RAF T Rem A FART PARA 17 OSB HE Laser compliance This product may be provided with an optical storage device that is CD or DVD drive and or fiber optic transceiver Each of these devices contains a laser that is classified as a Class 1 Laser Product in accordance with US FDA regulations and the IEC 60825 1 The product does not emit hazardous laser radiation Each laser product complies with 21 CFR 1040 10 and 1040 11 except for deviations pursuant to Laser Notice No 50 dated May 27 2001 and with IEC 60825 1 1993 A2 2001 A WARNING Use of controls or adjustments or performance of procedures other than those specified herein or in the laser product s installation guide may result in hazardous radiation exposure To reduce the risk of exposure to hazardous radiation e Do not try to open the module enclosure There are no user serviceable components inside e Do not operate controls make adjustments or perform procedures to the laser device other than those specified herein e Allow only HP Authorized Service technicians to repair the unit The Cente
123. t mixing RDIMMs and UDIMMs Attempting to mix these two types causes the server to halt during BIOS initialization The memory subsystem in this server can support RDIMMs or UDIMMs Both types are referred to as DIMMs when the information applies to both types When specified as RDIMM or UDIMM the information applies to that type only All memory installed in the server must be the same type The server supports the following DIMM speeds e Single and dual rank PC3 10600 DDR 1333 DIMMs operating at 1333 and 1066 MHz e Quad rank PC3 8500 DDR 1067 DIMMs operating at 1066 MHz Depending on the processor model the number of DIMMs installed and whether UDIMMs or RDIMMs are installed the memory clock speed may be reduced to 1066 or 800 MHz For more information on the effect of DIMM slot population see General DIMM slot population guidelines on page 43 Memory subsystem architecture The memory subsystem in this server is divided into channels Each processor supports three channels and each channel supports three DIMM slots as shown in the following table Hardware options installation 39 Slot number 1 2 3 4 5 6 7 8 This multi channel architecture provides enhanced performance in Advanced ECC mode This architecture also enables the Mirrored Memory and Lockstep memory modes This server supports both Registered PC3 DIMMSs RDIMMs and Unbuffered DIMMs UDIMMs DIMM slots in this server are identified by numbe
124. tance is required you can call the HP Technical Support Center and a technician will help you over the telephone HP specifies in the materials shipped with a replacement CSR part whether a defective part must be returned to HP In cases where it is required to return the defective part to HP you must ship the defective part back to HP within a defined period of time normally five 5 business days The defective part must be returned with the associated documentation in the provided shipping material Failure to return the defective part may result in HP billing you for the replacement With a customer self repair HP will pay all shipping and part return costs and determine the courier carrier to be used For more information about HP s Customer Self Repair program contact your local service provider For the North American program refer to the HP website http www hp com go selfrepair R paration par le client CSR Les produits HP comportent de nombreuses pi ces CSR Customer Self Repair r paration par le client afin de minimiser les d lais de r paration et faciliter le remplacement des pi ces d fectueuses Si pendant la p riode de diagnostic HP ou ses partenaires ou mainteneurs agr s d termine que la r paration peut tre effectu e l aide d une pi ce CSR HP vous l envoie directement Il existe deux cat gories de pi ces CSR e Obligatoire Pi ces pour lesquelles la r paration par le client est obligatoire Si
125. the hard drive 3 4 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 DVD ROM and DVD RW drive option This server supports the installation of a DVD ROM drive or a DVD RW drive When an optical drive is installed the server does not support the additional hard drive backplane To install the component 1 Power down the server on page 20 2 Extend the server from the rack on page 20 3 Remove the access panel on page 22 4 Remove the dual hard drive bezel blank Removing the dual hard drive bezel blank on page 48 Hardware options installation 49 Install the DVD tray using the screws from this kit and the T 10 T 15 Torx screwdriver provided with Secure the drive to the tray using the screw from this kit and the T 10 T 15 Torx screwdriver the server Install the DVD ROM drive in the DVD tray provided with the server 5 6 T Remove the BBWC battery pack on page 22 Remove the BBWC battery pack if installed Remove the air baffle on page 23 8 9 50 Hardware options installation 5 ioe O E c ie oO gt O E oO ao Connect the cable to the rear of the drive and to the SATA DVD ROM drive connector on the system 11 board 12 Route the cable along the edge of the system board Hardware options installation 51 13
126. tice 109 Index 129 K keyboard connector 9 L laser devices 110 LEDs 7 15 17 LEDs hard drive 17 LEDs troubleshooting 88 LEDs unit identification UID 8 10 lockstep memory 42 45 77 loose connections 91 M maintenance guidelines 85 Management Agents 80 management tools 79 memory 39 77 memory configurations 41 memory slot LEDs 14 memory subsystem architecture 39 memory Advanced ECC 76 memory mirrored 76 77 memory online spare 76 memory RAID 76 mirrored memory 42 44 76 77 mouse connector 9 N NIC connectors 9 NMI switch 11 O Online ROM Flash Component Utility 86 online spare memory 76 operating systems 33 86 optimum environment 28 Option ROM Configuration for Arrays ORCA 78 options installation 31 34 ORCA Option ROM Configuration for Arrays 78 OS boot problems flowchart 99 overtemperature LED 14 P passwords 68 PCI power connector 11 PCI riser board assembly 24 25 PCI riser board expansion slot definitions 9 PCI slots 20 PCle riser board connector 11 PCI X boards 60 PDU power distribution unit 29 Performance Management Pack PMP 81 phone numbers 116 POST error messages 103 POST problems flowchart 98 power button cable connector 11 power button cabling 72 power button connector 11 power cord 89 111 power distribution unit PDU 29 power LEDs system 8 Power On Standby button 8 20 32 power supplies 64 power supplies removing 64 power supply bays 9
127. tico HP o los proveedores o socios de servicio de HP identifica que una reparaci n puede llevarse a cabo mediante el uso de un componente CSR HP le enviar dicho componente directamente para que realice su sustituci n Los componentes CSR se clasifican en dos categor as e Obligatorio componentes para los que la reparaci n por parte del usuario es obligatoria Si solicita a HP que realice la sustituci n de estos componentes tendr que hacerse cargo de los gastos de desplazamiento y de mano de obra de dicho servicio e Opcional componentes para los que la reparaci n por parte del usuario es opcional Estos componentes tambi n est n dise ados para que puedan ser reparados por el usuario Sin embargo si precisa que HP realice su sustituci n puede o no conllevar costes adicionales dependiendo del tipo de servicio de garantia correspondiente al producto NOTA Algunos componentes no est n dise ados para que puedan ser reparados por el usuario Para que el usuario haga valer su garant a HP pone como condici n que un proveedor de servicios autorizado realice la sustituci n de estos componentes Dichos componentes se identifican con la palabra No en el cat logo ilustrado de componentes Seg n la disponibilidad y la situaci n geografica los componentes CSR se enviar n para que lleguen a su destino al siguiente dia laborable Si la situaci n geogrdfica lo permite se puede solicitar la entrega en el mismo dia o en cuatro hora
128. ting Software and configuration utilities 79 For more information about iLO 2 features refer to the iLO 2 documentation on the Documentation CD or on the HP website http www hp com servers lights out Erase Utility Z CAUTION Perform a backup before running the System Erase Utility The utility sets the system to its original factory state deletes the current hardware configuration information including array setup and disk partitioning and erases all connected hard drives completely Refer to the instructions for using this utility Run the Erase Utility if you must erase the system for the following reasons e You want to install a new operating system on a server with an existing operating system e You encounter an error when completing the steps of a factory installed operating system installation The Erase Utility can be accessed from the Maintenance Utilities menu of the SmartStart CD SmartStart software on page 74 HP Systems Insight Manager HP SIM is a web based application that allows system administrators to accomplish normal administrative tasks from any remote location using a web browser HP SIM provides device management capabilities that consolidate and integrate management data from HP and third party devices iy IMPORTANT You must install and use HP SIM to benefit from the Pre Failure Warranty for processors SAS and SATA hard drives and memory modules For additional information refer to the Mana
129. ting reliability problems such as hangs or crashes in OSs device drivers and applications Many crashes can freeze a system requiring you to do a hard reset Resetting the system erases any information that would support root cause analysis Systems running Microsoft Windows experience a blue screen trap when the OS crashes When this happens Microsoft recommends that system administrators perform an NMI event by temporarily shorting the NMI header with a jumper The NMI event enables a hung system to become responsive again HP Systems Insight Display LEDs The HP Systems Insight Display LEDs represent the system board layout The display provides status for all internal LEDs and enables diagnosis with the access panel installed To view the LEDs access the HP Systems Insight Display on page 21 INTER tock A power ar AMP P P 2 cap amp temp TATUS 9 les Descipion Ste 1 Power cap LED To determine Power cap status see Systems Insight Display LED combinations on page 15 2 AMP status Green AMP mode enabled Amber Failover Flashing amber Invalid configuration Off AMP mode disabled Component identification 14 ow jpeeww ww U U All other LEDs Amber Failure Off Normal For possible failure causes see Systems Insight Display LED combinations on page 15 Systems Insight Display LED combinations When the health LED on the front panel illuminat
130. tlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched by items placed against it Pay particular attention to the plug electrical outlet and the point where the cord extends from the server A a WARNING To reduce the risk of personal injury or damage to the equipment e Observe local occupation health and safety requirements and guidelines for 14 06 15 97 kg manual handling 31 00 35 20 lb e Obtain adequate assistance to lift and stabilize the chassis during installation or removal e The server is unstable when not fastened to the rails e When mounting the server in a rack remove the power supplies and any other removable module to reduce the overall weight of the product Z CAUTION To properly ventilate the system you must provide at least 7 6 cm 3 0 in of clearance at the front and back of the server Z CAUTION The server is designed to be electrically grounded earthed To ensure proper operation plug the AC power cord into a properly grounded AC outlet only Symptom information Before troubleshooting a server problem collect the following information What events preceded the failure After which steps does the problem occur What has been changed since the time the server was working Did you recently add or remove hardware or software If so did you remember to chan
131. to the expansion boards 11 Install the access panel on page 22 12 Slide the server into the rack 13 Power up the server on page 20 HP ProLiant DL360 G6 PCI thermal power option The HP ProLiant DL360 G6 PCI thermal power option kit provides a PCI power cable and a fan that are required when installing a high power graphics adapter 150W on the server Hardware options installation 61 Before installing a high power graphics adapter 150W in the server be sure that the power supplies support the installation of the adapter Due the high power requirements for the adapter a 750W power supply may be required For more information see the HP Enterprise Configurator website http h30099 www3 hp com configurator To install the component Power down the server on page 20 Extend the server from the rack on page 20 1 2 3 Remove the access panel on page 22 4 Remove the BBWC battery pack on page 22 5 6 Remove the air baffle on page 23 Remove the fan blank 8 Remove the PCI riser board assembly on page 24 9 Remove expansion slot cover 2 from the PCI riser board assembly Hardware options installation 62 10 Install the graphics adapter in slot 2 on the PCI riser board assembly 11 Install the PCI riser board assembly on page 25 12 Connect the PCI power cable to the connector on the 150W graphics adapter and the system board 13 Install the air baffle on page 23
132. together into the same drive array Removing hard drive blanks Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated Removing hard drive bezel blanks Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank To remove the component 1 Remove hard drives 1 and 2 2 Remove the hard drive bezel blank Hardware options installation 47 Removing the dual hard drive bezel blank Z CAUTION To prevent improper cooling and thermal damage do not operate the server unless all bays are populated with either a component or a blank Remove the component as indicated Removing a hot plug SAS hard drive Z CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open 1 Determine the status of the hard drive from the hot plug SAS hard drive LED combinations SAS and SATA hard drive LED combinations on page 17 Back up all server data on the hard drive Remove the hard drive Installing a SAS hard drive 1 Remove the hard drive blank Removing hard drive blanks on page 47 Hardware options installation 48 2 Prepare
133. vous demandez a HP de remplacer ces pieces les codts de d placement et main d oeuvre du service vous seront factur s e Facultatif Pi ces pour lesquelles la r paration par le client est facultative Ces pi ces sont galement con ues pour permettre au client d effectuer lui m me la r paration Toutefois si vous demandez HP de remplacer ces pi ces l intervention peut ou non vous tre factur e selon le type de garantie applicable votre produit REMARQUE Certaines pi ces HP ne sont pas con ues pour permettre au client d effectuer lui m me la r paration Pour que la garantie puisse s appliquer HP exige que le remplacement de la pi ce soit effectu par un Mainteneur Agr Ces pi ces sont identifi es par la mention Non dans le Catalogue illustr Les pi ces CSR sont livr es le jour ouvr suivant dans la limite des stocks disponibles et selon votre situation g ographique Si votre situation g ographique le permet et que vous demandez une livraison le jour m me ou dans les 4 heures celle ci vous sera factur e Pour b n ficier d une assistance t l phonique appelez le Centre d assistance technique HP Dans les documents envoy s avec la pi ce de rechange CSR HP pr cise s il est n cessaire de lui retourner la pi ce d fectueuse Si c est le cas vous devez le faire dans le d lai indiqu g n ralement cinq 5 jours ouvr s La pi ce et sa documentation doivent tre retourn es dans l emballage fourni

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