User Guide
Contents
1. 36 Advanced phone options The following functions can only be used if your phone supports them Please consult your phone s User Guide if unsure Redial last number Briefly press the Accept e button twice to redial the last number dialled Voice dialling Press the Accept e button once to activate voice dialling then simply say the name of the person you want to call Wait until you hear the prompt or start tone before Speaking the person s name If you have connected two phones to your Roger Pen at the same time MultiPoint only the last paired phone can be used for voice dialling You can also use this function to control your phone with your voice Transferring a call Holding the Accept ea button for two seconds transfers the call back to your phone This allows you to hand your phone to another person You will no longer hear the call in your hearing aids Holding the Accept e button for another two seconds will transfer the call back to your Roger Pen Disabling Bluetooth If you are not using Roger Pen s Bluetooth function we recommend deactivating Bluetooth to save power Switch on Roger Pen and then press the Decline ema button for two seconds to deactivate Bluetooth To re activate Bluetooth switch on Roger Pen and press the Accept button for two seconds Your Roger Pen should connect automatically with your phone 37 4 Using Roger Pen Indicator light Bluethooth status Indi2. 4 2 Connecting to multimedia devices You can connect your Roger Pen to an audio source such as your TV tablet or HiFi to hear its audio signal directly in your hearing aids Via docking station Make sure the docking station is l powered on and properly connected to a your audio source as described in Getting started page 12 Slot your Roger Pen into the docking station After turning on your audio source Roger Pen will automatically detect gt d iaa the presence of an audio signal and start transmitting it If the docking station is not powered on Roger Pen can still detect and transmit an external audio signal Simply switch Roger Pen on When Roger Pen transmits an audio signal its microphone is muted Via micro USB audio cable Alternatively you can use the short micro USB audio cable to connect your multimedia device directly to your Roger Pen 1 Roger Pen must be switched multimedia device A Plug the rectangular A end micro USB of or the micro USB cable 1 Na into the socket of your Roger Pen Plug the round end of the micro USB audio cable into the headphone output of your on to transmit the audio signal to your hearing aids After you have activated your multimedia device s audio signal Roger Pen will detect this signal and will automatically mute its own microphone 29 30 4 Using Roger Pen 4 3 Using Bluetooth Roger Pen allows you to connect to
3. Do not expose your device to temperatures and humidity outside of the recommended conditions Stated in this User Guide O Never use a microwave or other heating devices to dry the device Clean the device using a damp cloth Never use household cleaning products washing powder soap etc or alcohol to clean the device Only recharge your device using chargers supplied by Phonak or by stabilized chargers providing 5VDC and 2500 mA Do not connect an USB or audio cable to your device that exceeds 3 meters 9 ft in length D When the device is not in use turn it OFF and store it safely Protect the device from excessive moisture bathing swimming heat radiator car dashboard and direct contact with skin when sweating workout fitness sport X ray radiation CT or MRI scans may destroy or adversely affect the correct functioning of the device Do not use excessive force when connecting your device to its different cables Insert the device into the docking station as indicated Incorrect insertion may damage the device Protect all openings microphones audio input and charger from dirt and debris If the device has been dropped or damaged if it overheats during charging has a damaged cord or plug or has been dropped into liquid stop using your device and contact your hearing care professional 69 70 The device has a built in rechargeable battery This battery can be char
4. To connect another microphone to your Roger Pen follow these steps 1 Turn on both microphones 2 Hold the two microphones close together within 10cm 4 inches 3 Press the Roger Pen s Connect ce gt button gt 0 10 cm 4 The indicator lights of both microphones will turn green for two seconds to indicate successful connection 44 The primary microphone that controls the network is the Roger Pen that you used to connect the additional microphones Once you have connected another microphone with your Roger Pen it can only be used together with Roger Pen The other microphone will blink blue if it does not find your Roger Pen If you want to disconnect it from your primary Roger Pen use the NewNet function see Special Functions on page 41 It s possible to add up to 10 other Roger microphones to your Roger Pen If you want to connect another Roger Pen to yours you must first disable the second Roger Pen s Bluetooth before it can be connected 45 A aA Ass An AL ANe AUUINU agg OF UU J U U Indicator light Connection status After pressing the Connect button the following feedback may be given by the indicator light Indicator light Meaning Connection was successful the other Roger microphone is now connected to your Roger Pen O Roger Pen could not find another Roger microphone Move Roger Pen closer to the other Roger microphone and make sure both microp
5. Such converters can be found in electronics stores or may be purchased from your Phonak dealer 13 When the docking station is plugged into the headset socket of your TV you can adjust the volume via your TV s remote control Some TVs will switch off their loudspeakers when you plug the jack into the headset socket meaning the TV will not be audible for other people In such cases use the Cinch RCA or SCART output socket as described overleaf The Roger Pen docking station can also be connected to any other audio device such as an MP3 player PC or HiFi system using the audio cable 3 2 Charging your Roger Pen Roger Pen contains a built in lithium polymer battery with fast charge capability To charge your Roger Pen slot it into the docking Station The indicator light will turn orange to indicate it is charging Insert the device into the docking station as indicated Incorrect insertion may damage the device An empty battery will reach its maximum charge in approximately 2 hours Charging is complete when the indicator light turns solid green When charging your Roger Pen for the first time let it charge for at least two hours even if the battery indicator light is not lit or turns green earlier 3 Getting started Alternatively you can also charge your Roger Pen without the docking station This may be useful when traveling Using the micro USB cable 1 Plug the smaller end
6. wideband audio Bluetooth for cell phone use TV connectivity and an audio input for listening to multimedia It can also be used alongside other Roger Clip On Mics and Roger Pens in a microphone network Your Roger Pen is a Swiss premium quality product developed by Phonak the world s leading hearing healthcare company Please read this User Guide thoroughly to benefit from all the possibilities your Roger Pen offers If you have any questions please consult your hearing care professional or local Phonak support center Phonak life is on www phonak com 2 Getting to know your Roger Pen 2 1 In the box Roger Pen Docking station Power supply with country adapter and charging cable Storage pouch Lanyard Audio cable for docking station i O BE micro USB audio RCA Cinch adapter Quick Setup Guide cable suitable for for TV or HiFi traveling 2 2 How your Roger Pen works Roger Pen transmits the speaker s voice directly into your ears The system consists of three main elements your hearing aids Roger receivers and your Roger Pen Hearing aid with Roger receiver Listener Speaker Your Roger Pen and your hearing aid typically work within a range of up to 10 meters 33 feet Note that human bodies and walls may reduce this distance The furthest range is possible when you can see your Roger Pen i e line of sight 2 Getting to know your Roger Pen 2 3 Device descriptions Roger Pen a In
7. Bluetooth enabled cell phones and smartphones to make and receive phone calls Before you can use your Roger Pen with your phone however you need to make sure your phone has Bluetooth and complete the pairing and connection procedures described in Setting up Bluetooth page 53 Caller s voice audible here Your voice Caller s voice Bluetooth Roger 4 4 Using Roger Pen during phone calls When engaged in a phone call wear Roger Pen around the neck using the lanyard as shown below figure 1 or hold it in your hand and ensure the top of the Roger Pen is pointing towards your mouth figure 2 In very noisy environments you may want to move Roger Pen closer to your mouth 31 Avoid covering the microphone opening with your finger or clothes figure 3 and make sure Roger Pen is not pointing away from you figure 4 During a phone call keep your cell phone on you Bluetooth s range the maximum distance between Roger Pen and the phone is 1 3 meters 3 10 ft Outside of this range the connection may be lost or drop in and out Bluetooth calls will always take priority over the audio input function of your Roger Pen 32 Incoming calls To receive a call Roger Pen s Bluetooth needs to be enabled and it must be paired to your phone Make sure your hearing aids are set to the right program to receive the signal from your Roger receivers When a call is received on your phone Roger Pen s i
8. allowed to communicate with Roger Pen paired the connection procedure makes sure the devices can exchange audio signals The paired devices will then connect every time they are switched on and within reach of each other This connection is indicated on your phone by the appearance of the Bluetooth symbol 52 Most Bluetooth devices perform the connection procedure automatically after pairing On the following pages the pairing and the connecting procedures are described 53 7 3 Setting up Bluetooth Pairing a Bluetooth enabled phone It is only necessary to perform the pairing procedure once with each Bluetooth device The pairing procedure is controlled by your phone Different phones have different menu structures You should therefore refer to your phone s User Guide or dealer if you cannot complete the pairing procedure using the generic steps described here A maximum of 8 devices can be paired with one Roger Pen A new pairing will replace the oldest used device Roger Pen can support connect to two phones at the same time but only one call at a time is possible 54 Turn on your Roger Pen and your phone Place them next to each other Locate the connectivity settings in your phone s menu Look for the Bluetooth setting Ensure that your phone s Bluetooth setting is Switched on On your phone choose SEARCH or SCAN to search for Bluetooth devices or audio enhancements To
9. micro USB of the charging cable into your Roger Pen 2 Plug the larger end USB of the charging cable into the power supply 3 Plug the power supply into an easily accessible power socket You can also charge your Roger Pen by using the charging cable to connect your Roger Pen to one of your computer s USB ports If you connect the charging cable to your computer s USB port and the docking station at the same time your Roger Pen will not charge Indicator lights battery status Indicator light Meaning ec Bs Charging D Fully charged C0 CO 00 CO Low battery charge your Roger Pen In addition you will hear beeps in your hearing aids 3 Getting started 3 3 Switching on and off To switch your Roger Pen on press the on off button for one second until the indicator light turns green Indicator light Switching on Indicator light Meaning Powering on O 0 0 Switched on 3 4 Using Roger receivers Using Roger MyLink If your Roger receiver is a Roger MyLink switch your Roger MyLink on and hang it around your neck Make sure your hearing aids are set to T MT T Coil mode The Roger MyLink User Guide provides more detailed information on using Roger MyLink Using Roger receivers attached to your hearing aids If you have Roger receivers that attach directly to your hearing aids make sure these are properly attached and each hearing aid is set to its Roger FM DAI
10. to the correct program m Your Roger receivers are not connected to Roger Pen m Check the indicator light if it is violet briefly press the on off button to activate the microphones m Check that your hearing aids are set to the correct program Roger FM DAI EXT AUX m Hold Roger Pen close to each Roger receiver in turn and press the Connect button 59 60 8 Troubleshooting Most probable cause s Solution s min case of multiple microphones m Check the indicator light if it the primary microphone may is blinking red switch on the not be switched on or may be primary microphone and check out of range that it is within range keep losing the audio signal m Distance between Roger Pen and Roger receiver is too large m Go closer to your Roger Pen m here are obstacles between you and Roger Pen m Make sure you can see the Roger Pen line of sight The volume of my multimedia device is too low m Incorrect volume settings m Increase volume of your audio source cannot hear my multimedia device m Ihe audio source is muted Unmute the audio source m Roger Pen is using the m Switch on Roger Pen to listen micro USB audio cable but to the audio source via the is not switched on micro USB audio cable Roger Pen is switched on but it s light is blinking blue m he primary microphone that m Create a NewNet press the your Roger Pen is connected Connect button for 7 seconds to
11. EXT AUX program 3 Getting started 3 5 Connecting a receiver Your hearing care professional may already have connected your Roger Pen to your hearing aids If this is not the case connect your receiver to your Roger Pen as follows 1 Make sure Roger Pen and the Roger receiver are both powered on 2 Hold Roger Pen within 10cm 4 inches of the Roger receiver 3 Press the Connect ced button on your Roger Pen 4 gt 0 10 cm 0 4 inches 20 4 The indicator light will turn green for two seconds to confirm a successful connection 5 Repeat steps 2 amp 3 to connect a second receiver You can connect an infinite number of Roger receivers to your Roger Pen Indicator light connection status After pressing the Connect button the following feedback may be given by the indicator light Indicator light Meaning 000000 Connecting Connection was successful your Roger receiver is connected to your Roger Pen oo Roger Pen could not find a Roger receiver Move Roger Pen closer to your Roger receiver and make sure the Roger receiver is powered on Then try to connect again O O The Roger receiver is not compatible with your Roger Pen 21 3 Getting started 3 6 Using the buttons To avoid pressing two buttons at the same time it is recommended to hold the Roger Pen as shown when you press a button 22 J f NOV at la i T CUT Roger Pen is a flexible intellige
12. Free profile HSP HFP 50 Bluetooth device compatibility If a problem occurs with the connection between your Bluetooth device and Roger Pen or if you are unsure about your device s Bluetooth capabilities please consult your device s User Guide or ask its dealer Bluetooth operating range Your Roger Pen supports Bluetooth Class 2 operation up to a range of 3 meters 10 ft Line of sight between your Roger Pen and your mobile phone is not required However the following factors may negatively affect the range achieved m Interference with other devices in the environment may reduce the operating range m The Bluetooth device with which you are connecting may only support a more limited range If your Bluetooth device moves out of range of your Roger Pen and has an active audio connection this connection will start to be intermittently lost and will finally be terminated 51 If the device then moves back within range of your Roger Pen it may or may not resume streaming to your hearing aids If it does not resume switch off Roger Pen and switch it on again 7 2 Using a Bluetooth device pairing and connecting To enable communication two simple procedures must be completed 1 Pairing The pairing procedure allows you to control which Bluetooth devices are permitted to communicate with each other It needs to be completed for each device you wish to use with your Roger Pen 2 Connecting Once a device is
13. Roger Pen fall User Guide BA PHONAK life is on Welcome Getting to know your Roger Pen 2 1 In the box 2 2 How your Roger Pen works 2 3 Device descriptions 2 4 Indicator lights LED status Getting started 3 1 Setting up the docking station 3 2 Charging your Roger Pen 3 3 Switching on and off 3 4 Using Roger receivers 3 5 Connecting a receiver 3 6 Using the buttons Using Roger Pen 4 1 Attaching the lanyard 4 2 Connecting to multimedia devices 4 3 Using Bluetooth 4 4 Using Roger Pen during phone calls O CoO N OQ O 10 15 18 19 20 22 23 26 28 30 31 Special functions 5 1 Mute 5 2 Manual microphone modes 5 3 Disconnecting Roger devices NewNet 5 4 Verification mode Adding additional microphones 6 1 Connect 6 2 Using additional microphones Introducing Bluetooth 7 1 What is Bluetooth 7 2 Using a Bluetooth device 7 3 Setting up Bluetooth 7 4 Unpairing Bluetooth devices Troubleshooting Important information Service and warranty Information and explanation of symbols 39 39 40 42 42 44 44 47 50 50 52 54 58 59 65 71 73 Congratulations on choosing the Roger Pen from Phonak This universal cutting edge wireless microphone helps people with a hearing loss to understand more speech in loud noise and over distance Designed with discretion in mind the Roger Pen features adaptive wireless transmission fully automated settings
14. cator light Meaning E D Active Phone call Enabling Bluetooth a Disabling Bleutooth O Roger Pen is switched off but still ready to do phone calls 38 5 Special functions 5 1 Mute Firmly press the on off button to mute Roger Pen s microphone or audio Input When muted the indicator light will turn solid violet Press the on off button again to re activate Roger Pen s microphones or audio input Indicator light Mute Indicator light Meaning an Microphone audio input muted 39 40 5 Special functions 5 2 Manual microphone modes If you wish to override the automatically selected microphone mode you can do this manually Roger Pen features three manual microphone modes which can be accessed in turn by pressing the microphone Q button The Roger Pen s current manual microphone mode is indicated by the following indicator lights Indicator light Meaning oOo Interview mode Select this mode if you want hear one particular speaker by pointing Roger Pen towards them Surrounding noise and the voices of other Speakers around you will be reduced Conference mode Select this mode if you want Roger Pen to pick up voices from all around i e friends sat around a table ooo Handheld lanyard mode If you want to hear one particular speaker and it is noisy it s best for the speaker to hold the Roger Pen themselves They should hold it withi
15. dicator light LED 2 Decline call 3 Accept call 4 Charging and audio input micro USB Microphone mode change Connect D On Off Mute Microphones 4 _Y Docking station C Slot for Roger Pen 2 Charger input micro USB 3 Audio input 3 5mm 1 8 inch jack 2 4 Indicator lights LED status Indicator light Meaning O Switched on O Switching off Bluetooth in standby a Switching off Audio input detected B Microphone audio input muted lt D Charging lt B Fully charged CO CO CO CO Low battery charge your Roger Pen E D Active phone call O 0 Your Roger microphone cannot detect the primary Roger microphone Switch on the primary Roger microphone and make sure it is within range of your Roger microphone Alternatively if you don t want to use your Roger Pen in a microphone network press 7 seconds on the connect button until the LED turns orange After that you have to reconnect the Roger Pen with your Roger receiver s 3 Getting started 3 1 Setting up the docking station The Roger Pen docking station is used to both recharge the microphone and transmit audio from a TV or other audio device to the Roger Pen and into your hearing aids Setting up the power supply 1 Select the power adapter that corresponds to your country amp Sp my US EU 2 Insert the top round end of the adapter in the top end of the universal
16. ged and discharged hundreds of times but may eventually wear out The battery may then only be replaced by authorized personnel 9 4 Other important information Persons with pacemakers or other medical devices should ALWAYS consult their physician or the manufacturer of their device BEFORE using the device The use of the device with a pacemaker or other medical devices should ALWAYS be in accordance with the safety recommendations of the physician responsible for your pacemaker or the pacemaker manufacturer Device collects and stores internal technical data This data may be read by a hearing care professional in order to check the device as well as to help you use your device correctly The digital signal sent from the device to a connected receiver cannot be overheard by other devices which are not in the microphone s network 10 1 Local warranty Please ask the hearing care professional where you purchased your device about the terms of the local warranty 10 2 International warranty Phonak offers a one year limited international warranty valid as of the date of purchase This limited warranty covers manufacturing and material defects The warranty is valid only if proof of purchase is shown 71 10 3 Warranty limitation This warranty does not cover damage from improper handling or care exposure to chemicals immersion in water or undue stress Damage caused by third parties or non authorized service centers renders
17. hones are switched on Then try Connect again 46 The other Roger microphone is not compatible with your Roger Pen or the other Roger Pen s Bluetooth is still enabled 6 2 Using additional microphones Hand over the Roger microphones to your speakers Make sure they are worn properly pointing to the mouth and within 20cm 8 inches The primary Roger Pen can also be used either in the conference mode on a table or in interview mode The Roger microphones automatically detect when your friend or partner talks before instantly transmitting his her voice to your hearing aids If a speaker wants to temporarily leave the group they should mute their microphone by firmly pressing the on off button 47 Roger Pen as the primary device in a network can still be used in all microphone modes Roger Pen will be in handheld lanyard mode when used as a secondary microphone in a network It will need to be within 20cm 8 inches to the speaker s mouth Only one speaker can be heard at a time When two people speak at the same time the person who talked first will be heard When they stop talking the other Speaker will be heard The speaker using the primary Roger Pen should stay within 10m 30 feet of the group If the speaker with the primary Roger Pen wants to temporarily leave the group he should leave the microphone within the group If the Roger Pen is turned off or moves out of range the secondary R
18. initiate the pairing process on your Roger Pen press the Accept e button for 7 seconds until the indicator light starts to blink blue Your Roger Pen will remain in the pairing mode for two minutes or until pairing is completed 55 56 7 Your phone should present a list of the Bluetooth devices it has detected Select Roger Pen from this list 8 Your phone may then ask you to enter a passcode If so enter 0000 four zeros Some phones may ask which Bluetooth service you want to enable Select Headset 9 Your Roger Pen should now be paired to your phone and the indicator light will stop blinking Connecting to a phone Once your phone and Roger Pen are paired see Pairing a Bluetooth enabled phone the phone needs to be connected to your Roger Pen before it can send its audio signals This connection function should also appear in your phone s Bluetooth menu 1 Ensure that the Roger Pen is turned on and its Bluetooth feature enabled 2 Locate the Bluetooth section of your phone s settings menu and select List of paired devices 3 Locate and highlight your Roger Pen and select Connect 4 Confirmation of successful connection is indicated on your phone by the appearance of a headset symbol The connection between your Roger Pen and your phone will be maintained as long as the two devices remain on and within range of each other If either device is switched off or moves out of range you
19. is no longer available to make your Roger Pen a standalone transmitter again Most probable cause s Solution s Roger Pen s light is blinking red double flash mits battery charge is low m Charge Roger Pen as soon as possible Roger Pen has stopped working m Reboot Roger Pen by simultaneously pressing the on off microphone accept and decline buttons m Software issue During Bluetooth pairing the phone asks for a pass code m This code is required to pair m Roger Pen pairing code is your Roger Pen with your phone 0000 four zeros keep losing the signal during a Bluetooth phone call m Ihe Bluetooth device is either out of range or worn in a back pocket body shielding m Move back within range and keep Bluetooth devices in front of you The volume of the cell phone is uncomfortable too low or too high m he volume is not correctly set m Adjust the volume of the on the celle phone cell phone 61 62 Q TTrnithlechnontinga O rou DI esl LOOTING Most probable cause s Solution s The caller can hear me but cannot hear the caller m The call was transferred to the m Make sure the call is phone transferred back to your Roger Pen by pressing the Accept button for 2 seconds Roger Pen is no longer recognized by the phone to which it was previously paired m Bring devices within 3 meter 10 feet m Ihe devices are too far away from each other m Roger Pen ha
20. may need to re connect devices Some phones may connect automatically after pairing We recommend selecting Yes when prompted to allow this automatic connection 57 58 7 4 Unpairing Bluetooth devices If you encounter issues with one of your paired devices or if a device stops connecting to your Roger Pen try unpairing devices from your Roger Pen 1 Turn your Roger Pen on 2 Enable Bluetooth by pressing the Accept e button for 2 seconds 3 Press and hold the Accept e Decline em and Connect Ge buttons simultaneously for 7 seconds until the indicator light turns orange Unpairing Bluetooth devices removes their ability to connect with any previously paired Bluetooth device You will need to perform the pairing process again if you wish to reconnect 8 ITO U D Iesnoo ung as Most probable cause s Solution s cannot switch Roger Pen on m The battery is empty cannot understand the speaker m Charge Roger Pen for at least two hours m The microphone is not positioned correctly m The microphone openings are covered by fingers or clothing m Move Roger Pen closer to the speaker s mouth m Make sure Roger Pen is pointing towards the speaker s mouth m Make sure the microphone openings are not covered by fingers clothing or dirt cannot hear the speaker s voice even though Roger Pen is switched on m The microphone has been muted m Your hearing aids are not set
21. n 20cm 8 inches of their mouth Automatic mode If Roger Pen is in Handheld lanyard mode and you press the microphone button again Roger Pen will move into Automatic mode 41 42 4 5 Special functions 5 3 Disconnecting Roger devices NewNet To disconnect your Roger Pen from any connected receivers or other Roger microphones hold the Connect c button for 7 seconds 5 The indicator light will turn orange when Roger Pen has been disconnected from all connected devices You can now start to re connect Roger receivers or Roger microphones with your Roger Pen 5 4 Verification mode Verification mode is used by hearing care professionals to verify a device according the Roger POP Roger Phonak Offset Protocol To activate verification mode press the Connect button 5 times in a row Indicator light Verification mode Indicator light Meaning 000000 Verification mode activated Verification mode can only be activated during the 60 seconds after Roger Pen is switched on When Roger Pen is switched off Verification mode is automatically deactivated Reset If your Roger Pen stops responding to commands you can reset it by pressing the on off Mic Q Accept em and Decline em buttons together for 10 seconds 43 6 Adding additional microphones Roger technology allows you to use multiple microphones in parallel by connecting additional Roger Clip On Mics and Roger Pens 6 1 Connect
22. ndicator light will turn solid blue and you will hear the ringtone signal through your hearing aids Incoming phone calls will also sound in your hearing aids even if Roger Pen is switched off Roger Pen s microphones may be muted when your phone rings 33 4 Using Roger Pen Accepting incoming calls To accept an incoming call press the Accept e button when you hear the ringtone in your hearing aids Speak into Roger Pen not your phone when the call is in progress Only one phone call at a time is possible If another incoming call occurs on a second connected phone you have two options m Press Accept e The current call will be put on hold and the new incoming call will be accepted m Press Decline em The new incoming call will be rejected and you can continue with your current call 34 Rejecting a call If you prefer not to answer an incoming call press the Decline e button Using your phone to reject the call will have the same effect Making phone calls Make sure Roger Pen and your phone are connected via Bluetooth as described in Setting up Bluetooth page 53 Use your phone s keypad to enter the number and press the phone s call button You will hear the ringing tone in your hearing aids shortly afterwards Ending a call To end a phone call via your Roger Pen press its Decline em button The call will terminate You can also end a call via your phone instead of your Roger Pen 35
23. nt product It detects which situation you are in and adapts its microphone settings automatically to provide you the best speech understanding possible Use Roger Pen in either of the following ways Conference style Place Roger Pen in the middle of a table to listen to a group of people 23 4 Using Roger Pen Interview style Hold Roger Pen in your hand and point it towards the person you want to hear Make sure your Roger Pen is pointing straight at the mouth of the talker openings 24 Around the neck Use the lanyard neckloop to hang Roger Pen around the neck of the speaker you want to hear If you prefer to set the Roger Pen s microphone mode manually please refer to Special use cases Manual microphone modes page 40 25 4 Using Roger Pen 4 1 Attaching the lanyard Slide the plastic part of the lanyard over the Roger Pen s clip 1 until it is fully inserted 2 1 To remove the lanyard pull it off the clip 26 Hanging it around the neck 1 The distance between Roger Open the lanyard by pulling the magnets apart J Hang the Roger Pen around the neck of the speaker and close N the lanyard Adjust the length of the lanyard to bring Roger Pen closer to the mouth Secure the wire by pulling the cable into the gap Pen and the mouth should max memi A not be more than 20cm 8 inches A 7 8 inches i 27 28
24. oger microphones will start blinking blue and will stop transmitting 48 Indicator light multiple microphone status When using multiple Roger microphones the following feedback may be given by the indicator light Indicator light Meaning eo op Your Roger microphone is muted Unmute it by pressing the on off button O Your Roger microphone cannot detect the primary Roger microphone Switch on the primary Roger microphone and make sure it is within range of your Roger microphone Alternatively if you don t want to use your Roger Pen in a microphone network press 7 seconds on the connect button until the LED turns orange After that you have to reconnect the Roger Pen with your Roger receiver s 49 7 1 What is Bluetooth Bluetooth provides a way for devices like cellular or cordless phones laptops and personal computers to communicate wirelessly Your Roger Pen supports Bluetooth allowing you to receive phone calls directly in your hearing aids For further information about Bluetooth visit www bluetooth org What Bluetooth devices can use with my Roger Pen o First check whether the device you wish Bluetooth to use is Bluetooth enabled Look for the Bluetooth symbol on the device or in its User Guide Second the possible applications of a Bluetooth enabled device are defined by profiles The device you wish to use with your Roger Pen must support either the Head Set or Hands
25. power supply AUS 3 Click the base of the adapter in to lock it into place Remove Change a Pull back the tab on the universal power supply b Gently pull the adapter upwards to remove it c Start over with step 1 opposite Connecting the power supply to the docking station 1 Place the docking station next to your TV audio device and connect the smaller end of the charging cable to the power input of the docking station w 2 Plug the larger end of the charging cable into the universal power supply 3 Plug the power supply into an easily accessible power socket Type GPE053B 3 Getting started Connecting the docking station to a TV audio device 1 Plug the audio cable into the audio input of the docking station soe 2 Connect the other end of the audio cable to the headphone output of your TV audio device Alternatively connect the other end of the audio cable to your TV s Cinch RCA adapter Connect the red and white plugs to the matching red and white output sockets on your IV You can also connect via a SCART adaptor which can be bought from an electronics store or from your Phonak dealer Connect the other end of the audio cable to the SCART adapter Then plug the SCART adapter into a free SCART output socket on your TV oS Tooo i lt j A If your TV does not include an analog audio output you need a digital to analog converter
26. reat devices in front of you 63 Most probable cause s Solution s My phone is ringing but cannot hear its ringing tone even though Roger Pen s light has turned solid blue m Phone is set to vibrate only m Your Roger receiver is not connected or switched on m Your hearing aid is not set to the right program m Enable your phone s ring tone m Ensure your Roger receiver is switched on and connected m Set your hearing aids to the correct Roger FM DAI EXT AUX program The person on the phone is having difficulty hearing me m Roger Pen s microphone openings may be covered m Roger Pen is not being worn correctly m Roger Pen might be rubbing against clothing m The volume of the caller s phone is set too low 64 m Make sure these openings are not covered by your fingers clothing or dirt m Roger Pen should point straight towards your mouth m ry to move less when speaking m Ask your caller to increase their phone s volume 9 1 Important Safety Information Please read the information on the following pages before using your Phonak device Ef This symbol on the product or its packaging means that it should not be disposed of with your other household waste It is your responsibility to dispose of your waste equipment separately from the municipal waste stream The correct disposal of your old appliance will help prevent potential negative consequences for the environmen
27. s stopped seeking for paired Bluetooth devices to save power m Switch Roger Pen off and on again m Roger Pen can be paired to a maximum of 8 different Bluetooth devices If its internal memory is full new pairings may overwrite previous pairings These devices are unpaired m Repeat the pairing accepted a call on my phone instead of via Roger Pen but cannot hear it in my hearing aids m Some phones unfortunately do m Always accept calls by not support this function pressing the Accept button on the Roger Pen Most probable cause s Solution s My phone is ringing but cannot accept the call on my Roger Pen m The phone s Bluetooth is m Ensure Bluetooth is enabled disabled see your phone s User Guide m Roger Pen s Bluetooth is m Ensure Bluetooth is enabled disabled by pressing the Accept button for 2 seconds m Roger Pen is not connected to m 1 Disable your phone s your phone Bluetooth and then turn it on again 2 Restart Roger Pen by switching it off and on again 3 Ensure Roger Pen s Bluetooth is enabled by pressing the Accept button for 2 seconds 4 Connect Roger Pen to your phone by choosing it in the phone s Active device menu 5 Ensure your phone and Roger Pen are within range m Roger Pen is not paired with m Follow the pairing process in your phone this User Guide m The distance between Roger m Do not exceed the maximum Pen and your phone is too distance and keep Bluetooth g
28. t and human health 65 9 2 Hazard warnings A Keep this device out of reach of children aged under 3 years A Opening the device might damage it If problems occur that cannot be resolved by following the guidelines in the Troubleshooting section of this User Guide consult your hearing care professional A Your device should only be repaired by an authorized service center Changes or modifications to this device that were not explicitly approved by Phonak are not permitted A Please dispose of electrical components in accordance with your local regulations Z Do not use your device in areas where electronic equipment is prohibited If in doubt please ask the person in charge A Device should not be used on aircrafts unless specifically permitted by flight personnel 66 A External devices should only be connected if they have been tested in accordance with corresponding IECXXXXX standards A Only use accessories that are approved by Phonak AG A Using your device s cables in any way contradictory to their intended purpose e g wearing the USB cable around the neck can cause injury Z When operating machinery ensure that no parts of your device can get caught in the machine Z Do not charge device while it is on your body A Caution electric shock Do not insert plug alone into electrical outlets 67 68 9 3 Product safety information D Protect the device from excessive shock and vibration
29. the warranty null and void This warranty does not cover any services performed by a hearing care professional in his her office Serial number Authorized hearing care professional stamp signature Date of purchase 72 CE The CE symbol is confirmation by Phonak Communications AG that this Phonak product is in compliance with the essential requirements and other relevant provisions of Directive 1999 5 EC This symbol indicates that it is important for the user to read and take into account the relevant information in this user guide This symbol indicates that it is important for the user to pay attention to the relevant warning notices in this user guide Important information for handling and product safety 73 74 Operating conditions This device is designed such that it functions without problems or restrictions if used as intended unless otherwise noted in these user guides Australian EMC and Radiocom munications compliance label Temperature 20 to 60 Celsius 4 4 to 140 Fahrenheit Humidity transportation Up to 90 non condensing Humidity storage 0 to 70 if not in use Atmospheric pressure 500 hPA to 1100 hPA Dx The symbol with the crossed out garbage bin is to make you aware that this device may not be thrown away as normal household waste Please dispose of old or unused device at waste disposal sites intended for electronic waste or gi
30. ve your device to your hearing care professional for disposal Proper disposal protects the environment and health This product has an embedded non replaceable battery Do not attempt to open the product or remove the battery as this may cause injury and damage the product Please contact the local recycling facility for removal of the battery 75 76 oe 11 Intormatior lid LIU J Bluetooth XPIidMNdllOnM OL SYTHE The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG Inc and any use of such marks by Phonak is under license Other trademarks and trade names are those of their respective owners 77 78 79 Manufacturer Phonak Communications AG Laenggasse 17 CH 3280 Murten Switzerland www phonak com phonak roger pit 029 0276 02 V3 00 2014 09 A W Phonak AG All rights reserved CE
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