Installation & User Guide Call Tracker and Call
Contents
1. Restart Ok Cancel Call Tracker can easily be upgraded in the field Place the upgrade file on a USB drive insert the USB drive into the USB Port on the Call Tracker and then click OK Be sure to not power off the device during upgrade it is also suggested to make sure channels are not active you can disconnect lines After upgrade you will be prompted to restart the device Restore system defaults Restore System Defaults Channel Parameters System Parameters User Account Phone Book Delete all Recording Files Delete all System Logs Admin password Time Date Comments 1 22 2013 5 39 37 PM Recordings to be deleted Stop recovery Changing back to System Defaults reguires admin login Once reset former settings or recordings cannot be recovered Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 23 Intelligent Recording Call Tracker Installation Guide Main Tool Bar The Main Tool Bar is used for Log In Log Out as well as to change the language of the program The Red Banner identifies the area of the program you have as a current active window in this case the Status window is active Call Tracker Manager 20121014 ABC Enterprises admin 192 16811 MT ee File F Help H fe Ce OG mer E JR Sen See RS i Memory Usage on SD Card or Hard Drive and CPU Utilization Used memory 24 97 CPU 33 Used HDD 3 87 For the2. By selecting the Live Monitor button you can monitor live conversations directly from the device This can also be done from the Call Tracker Admin Software Channel Monitor 3 Channel V Recording 00 00 27 0200 4 Channel 7 Recording 00 00 27 0200 2 Channel T Recording 00 00 27 0200 1 Channel 7 Recording 00 00 27 0200 5 Channel 6 Channel 7 Channel 8 Channel Recording Recording Power Off Recording P P P J 00 00 27 3 00 00 27 x 23 00 00 27 0200 0200 0200 Channel Setting Channel Status This view shows all channels without Caller Detail e Dialing 2 3 4 ES adi Idle e Inbound call x EI A Outbound call Power off Line Disconnected A Ringing Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 18 Intelligent Recording Call Tracker Installation Guide Call Tracker Manager Software Requirements The Call Tracker Manager software allows for complete management of recordings as well as the programming and customization of the Call Tracker The Call Tracker Manager software is designed for both on site management and for accessing Call Trackers at remote locations For management of several Call Trackers you would may also require the Central Management Software This software is described in a separate document PC System Requirement Windows 8 7 Vista XP 2000 1GB HDD Pentium 400MHZ CPU Network RJ45 256MB R
3. CH5 CH6 CH7 CH8 Manager List Managers ABC Enterprises 5 16 2013 3 25 18 PM User Name Download Permi Delete Permission Monitor Permissi Play Permission System Setting Channel Setting User Management admin w Enable w Enable w Enable w Enable w Enable w Enable w Enable steve w Enable w Enable w Enable w Enable w Enable vw Enable w Enable don w Enable w Enable w Enable w Enable w Enable w Enable w Enable Gary X Disable Disable w Enable w Enable X Disable Disable Disable Contact Us Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 53 Intelligent Recording Call Tracker Installation Guide Intelligent Recording In USA 1 800 930 8135 In UK 44 0 1909 512 148 Support irl recording net Sales irl recording net www usbcallrecord com Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 54
4. PONS EEE a 33 CHANNEL PARAMETERS E 39 VOICE TRIGGER PARAMETERS ii 43 THESE SETTINGS ARE USED IF VOICE TRIGGER IS SELECTED UNDER TRIGGER METHOD FOR THE CHANNEL 43 START THRESHOLD LEVEL TO TRIGGER START OF A RECORDING LOWER IS MORE SENSITIVE 43 Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 2 Intelligent Recording Call Tracker Installation Guide VOLUME LEVEL SETTING TO DETERMINE LEVEL OF SILENCE cccccceeccceeecececceceeeeeeceeueeeeueeeesueeeenaeeenens 43 NENNE 44 HARD DISK PARAMETERS AND LOGS munu wwa nunuzi nunuzi nakazi 45 SCHEDULED RECORDING TIME SECTION 0 46 SMDR INTEGRATION E 47 PABX SMDR PROTOCOL EE 49 NAMN 50 MANAGER SET UP AND PERMISSIONS erre 52 ONLINE USER SHOWS MANAGERS THAT ARE CURRENTLY LOGGED INTO THE CALL TRACKER SYSTEM 52 USER MANAGEMENT a 53 ADD NEW ACCOUNT O secanbaasacesstaancadbaaanesdaaeencantensaaanbiaanucaneaemasastiondanaaaiengssaaieasanetaoncaenent 53 Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 3 Intelligent Recording Call Tracker Installation Guide Call Tracker Stand Alone Voice Recorder This manual includes basic set up and installation instructions for the Call Tracker and Call Tracker Plus Stand Alone Recording systems The Call Tracker and Call Tracker Plus have different hardware configurations but share the same programming and Client PC software Call Tracker Manager The options and
5. Screen Lock Setting Channel Setting Under Channel Setting first select the channel you want to setup then select Recording Condition option This is where you configure what type of trigger you want to determine the start and stop of a call If using standard analog telephone line select Voltage Mode as shown below Other options include Key Mode Start Stop by pressing a Digit on your Phone Voice Mode Used for Radio Channels or Handset tap or External Mic Voice Activated Recording Continuous Mode Always on recording Polarity Mode Another Option less common for Telephone Line triggering ft Channel Setting Channel ID Rec Condition Voltage Mode Power Off Vol V Hang Up Vol V Hook On Det Time MS Hook Off Det Time MS N O O Ring On Det Time MS Ring Off Det Time MS acc NE ogo Og o Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 13 Intelligent Recording Call Tracker Installation Guide System Setting The user can select language options as well as set a password to prevent unauthorized access to the system settings ft System Setting gt 1 System Date 08 22 2012 16 01 35 2 Language English Auto Screen Lock Setting This prevents unauthorized access default password is 1111 Screen Lock Setting Old Password Password Confirm M Waiting Time to Lock Screen S Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 14
6. 00 52 4 e Back Back to main menu H Recording of Channel gt Outbound call x Inbound call EI Missed call 0200 Telephone number 0200 12708722 14 59 56 Start time and date 00 01 25 Recording elapse HH MM SS Audio file N Flag symbol for important call Red flagged Grey None A J t Page Down amp Page Up Effective on bright one Current page Total page Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 16 Intelligent Recording Call Tracker Installation Guide Search CDR This area allows you to search for specific calls directly from the device if desired The Advanced Setting option allows you to search also by Channel Caller ID Ext Number Inbound or Outbound calls It is highly recommended that any detailed searches be done using the provided Call Tracker Manager PC Administration software search speed will vary based on number of calls records in time span selected ft Search CDR Choose CDR Date From 2012 1 08 f 22 To 2012 I 06 I 22 Sort Setting Advance Setting Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 17 Intelligent Recording Call Tracker Installation Guide Channel Monitor You can view up to 8 Channels at a time directly from the Call Tracker screen click on the scroll down arrow to view additional channels This view shows Channel number the Caller ID or Number Dialed of the connected outside call recording time and status
7. 2015 Page 51 Intelligent Recording Call Tracker Installation Guide MO I S S These are preference settings that determine behavior of the software upon start up or network loss s lt NPI lt L Managers Manager Set Up and Permissions Online user Shows Managers that are currently logged into the Call Tracker System Shows online time online duration IP address software version and MAC address Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 52 Intelligent Recording Call Tracker Installation Guide User Name Online time Online duration IP Address Software Ver MAC Address admin 5 15 2013 10 13 09 PM 00 00 07 192 168 1 10 192 168 1 10 130325 1 0 0 1 1C 65 9D 96 1B 26 User Management This section is used to add multiple users to the Call Tracker system Users can be given full or restricted access to the features and recordings by channel e Edit x Add new account Username User name Max 16 characters Fet Confirm password Password Max 16 characters v Download Recordings Clear All v Delete Recording New users are given permissions over features as J Play Recordings well as over which Channels they can access or v Monitor Conversations in real time System Setting monitor as shown to the right Channel Setting v User Management Clear All Visible Channel Card 1 vV CH1 v CH2 d CH3 vV CHA DIN Drome
8. Channel 25 32 Call Tracker Plus Rear D 6 0 DB37 for Channel 17 32 RJ45 for WAN SIP record DB37 for Channel 1 16 SATA HDD Power input DC 19V HDD lock RS232 for SMDR RJ45 for LAN External power 1 2 3 4 5 SD 2 pi Power switch Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 10 Intelligent Recording Call Tracker Installation Guide Physical Installation Both Call Tracker amp CT Plus Call Tracker Connectivity Diagram fe HA Liri Lina 1 32 Call Tracker D r nel Q 7 S amp S MODEM 1 Connect Analog Lines The Call Tracker or Call Tracker plus is connected directly to the Analog Line or Analog Signal ie Radio Channel In a typical phone line application this is done before the phone system as shown above The wiring can be a parallel tap off each line then connected into the appropriate line jack RJ11 on the Call Tracker or you can wire In and Out using the Jack next to each Line position labeled Phone 2 Connect to LAN Connect Call Tracker to your network Hub router This will enable remote programming access as well as storage on your LAN WAN polling and remote monitoring of channels If no LAN is available it can function as a purely stand alone recorder 3 Connect to SMDR output of PBX optional If SMDR integration option is desired connect the Call Tracker to the SMDR output of the PBX RS232 or if LAN accessible this can be s
9. Detail Record The Delete Recording and CDR second deletes the Recording but leaves the record of the call in the list Delete Export Excel Delete Recording Keep CDR w Export Excel This allows for the export of the full list of calls in view or the select calls to Excel p Send Email Attaches either full the Recording and Detailed information or just CDR information to an outbound email take note of the file size before attempting to send via standard email Ring 09 This shows the approximate time the call rang before being answered in seconds Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 29 Intelligent Recording Call Tracker Installation Guide elis Statistic Reports can be run for a Day Week or Month The reports show breakdown of Inbound Outbound and Missed Calls There is also a section for Audio These reports can be exported to Excel Call types are distinguished with different color Outbound Inbound Audio PRESS A few examples are shown below Statistics by Week listed by Day By week x Statistics date 2013 05 14 Statistics ExportExcel a Date Time Outbound Inbound Audio Missed call Recording time Total O Sunday 2013 05 12 00 00 24 00 0 0 0 0 00 00 00 Monday 2013 05 13 00 00 24 00 0 5 0 0 0 03 04 5 Tuesday 2013 05 14 00 00 24 00 32 33 0 4 0 27 24 74 Wednesday 2013 05 15 00 00 0 0 0 0 00 00 00 Thursda
10. Intelligent Recording Call Tracker Installation Guide Network Configuration This is used to reference the Call Trackers IP address Select automatically assign IP address once connected to the network and then uncheck the function once it is set if you will be setting up remote polling functionality Network Setting D IP Address Setting DNS Address Setting MAC Address Setting Automatically Assign IP wi IP Address 192 168 22 128 Subnet Mask 200 255 255 0 Default Gateway 192 168 22 iodio nico Tools The Tools area allows you to update the system firmware by connecting a USB drive to the Call Tracker You can also Backup Files in case of system failure After a System Update be sure to restart the Call Tracker ft Tools gt 1 Upgrade Firmware 2 Backup Files Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 15 Intelligent Recording Call Tracker Installation Guide CDR Call Detail Recording This allows the user to review and playback calls directly from the Call Tracker Although in most all cases this is easiest from the PC software this is a quick and simple way to test that calls are being recorded properly upon installation CDR Outbound Inbound Missed Recorded Important E E 0200 12 08 22 15 58 29 00 00 54 E C2 0200 12 08 22 15 58 29 00 00 53 D ES 0200 12 08 22 15 58 29 00 00 53 74 0200 12 08 22 15 58 29 00 00 52 12 08 22 15 58 29 00
11. No use for HDD model Call Tracker Rear Port5 8 00000006 00000000 CO epg Ul Port1 4 Card 1 Channel 1 4 RJ11 Card 2 Channel 5 8 RJ11 RJ45 Port x 2 RS232 Port for SMDR data RS232 data indicator Power Input DC 19V Power Switch NOOR D Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 6 Intelligent Recording Call Tracker Installation Guide Call Tracker Stand Remove Rubber Feet the Screw into Stand Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 7 Intelligent Recording Call Tracker Installation Guide Call Tracker Wall Mount Brackets Remove feet then attach co gt co e gt co gt gt 2 gt e gt e gt oo gt gt e gt cgo gt go gt gt gt e gt e gt cgo gt e gt e gt eh gt go gt co c co co NAAN NAAN Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 8 Intelligent Recording Call Tracker Installation Guide Call Tracker Plus The Call Tracker Plus is a 1U Rack Mountable embedded recorder consisting of a 667MHz CPU latest Samsung ARM chip and Embedded Call Recording software The Call Tracker Plus starts from 8 channels and is expandable to 32 channels of Analog Recording The hardware and software create a simple stand alone call recording device with touch screen speakers and a network connection no PC required
12. Part Numbers for the Call Tracker and Call Tracker Plus are listed below Part ProduetName Call Tracker n i t p1pprtttTtT YA MCT Call Tracker 2 2 Line Recorder with LCD No HD CT2 Call Tracker 4 4 Line Recorder with LCD No HD Call Tracker 8 8 Line base unit no LCD No HD Call Tracker Pus CTP08 Call Tracker Plus 8 8 Port Recorder LCD 1 TB HD Rack Mount CTP16 Call Tracker Plus 16 Fori D CORER ANE CTP24 Call Tracker Plus 24 cea AGOMBEE Aeren CTP32 Call Tracker Plus 32 krig Hedda Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 4 Intelligent Recording Call Tracker Installation Guide Call Tracker Call Tracker Overview e System boots in 20 sec e SD card model max 64GB recordings can be moved to network drive for long term storage e CT 2 is fixed at 2 Lines not expandable CT4 is Expandable to 8 lines CT 8 is fixed at 8 line max e Touchscreen operation e Remote control by network e Instant playback through speaker e Full embedded device no PC required e Lower power dissipation supports 7x24x365 running Call Tracker Recording Storage HD amp SD 8GB 560 Hour SD Card 32GB 2240 Hour SD Card 64GB 4480 Hour SD Card Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 5 Intelligent Recording Call Tracker Installation Guide Call Tracker Front 8 e 1 PowerLED 2 USB Host for backup or system upgrade 3 SD Slot for optional SD card model
13. SURAUMECOMIGL C Cal Recording Pho Cider Page Do you want Google Chrome to save your password Save password Never for this site N E T G E A R G D WAN IP add ress SMAR TWIZAR D re ae Ai ee eR Apply To locate your IP Address you can visit Sotup Wizard Port Forwarding Pert Triggering Add WPS Cheni EEE eem select ron ton 3 the following web site from a PC on the Basic gr valigie col a rr w _ _ tz y network Basic Sottings A FTP E 444 449 a Ad ae mm msme http www whatismyip com Log 0 a me me me me ok soc sg ses If you need assistance setting up port Sen Fatal i forwarding please contact your IT Professional or Router provider Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 20 Intelligent Recording Call Tracker Installation Guide SMDR Data This setting is to enable or disable the SMDR Station Message Detail Recording configuration SMDR Integration allows for integration to the Telephone System so that the extension that made the call can be tracked to the phone call With SMDR Enabled and the physical connection from the phone system to the Call Tracker also established the Call Tracker will receive data from the telephone system The format needed for each phone system may vary Detail on set up is covered in a later section on SMDR setup Recording Announcement Management A P
14. The Call Tracker Plus can be set up using the touch screen or connect to your network for full PC Set Up and Management with the included XTR Telephone Recorder software Playback of calls is possible both through the device and of course through the included Management software and XTR Desktop Player software Call Tracker Plus Overview e High capacity SATA HDD 500G 1T 2T e Expandable from 8 to 16 24 and 32 channels e Touchscreen operation e Remote control by network e Instant playback through speaker or via Management Software e Removable amp hot swappable SD recording card e Removable HDD e Full embedded device no PC required e Quick System Boot aprox 20 seconds e Lower power dissipation supports 7x24x365 operation Call Tracker Plus Recording Storage 500GB 36 000 Hours 1000GB 1T 72 000 Hours 2000GB 2T 144 000 Hours Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 9 Intelligent Recording Call Tracker Installation Guide Call Tracker Plus Front View TITTI TT TT TETT TT TETTE AI BERR RRR RRR RRR RRR RRR RRR TTTTTTTTTTT LITTTTTTTTT BERR RRR RRR RR RRR RRR RRR LILLELLTTETTETTE LEETTTTTTTTTTTE ED LLLLLLLLLLL BER LETT TITTET an BERR RRR RRR RRR RRR RRR 1 5 touch screen 800 x 480 2 USB Host for upgrade or backup HDD 3 Volume 4 Volume 5 Earphone Main 6 Earphone Sub 7 Card 1 Channel 01 08 8 Card 2 Channel 09 16 9 Card 3 Channel 17 24 10 Card 4
15. in log information Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 37 Intelligent Recording Call Tracker Installation Guide Central Mgmt SW Save Download Log No 5 If using the optional Central Management Software this will keep a log of downloads from the local Call Tracker Do Not Record comparison method Exact Match m Aprox Match Determines how the program will compare the Do Not Record Numbers listed on the phone book either exact match or approximate match Example if 949 587 1226 is a non record number and set for aprox match a call from 949 587 1222 would not be recorded Use caution setting this to Approx as important calls may not be recorded eee Allows the user to customize busy tone recognition ON OFF 500 and 500 is default This is a volume level that determines is user is still on the line Auto answer during non work day Yes Workday Setting Sunday J Monday 4 Tuesday 7 Wednesdz J Thursday Friday Saturday The Call Tracker can be set to Auto Answer and play a pre programmed greeting to callers This is typically dome on non work days to alert caller of workday schedule if no aouto attendant greeting is available in phone system Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 38 Intelligent Recording Call Tracker Installation Guide System Parameters Channel Parameters Voice Trigger Network Hard Disk Log scheduled Recording PBX SMDR System Warnin
16. 24 00 375 8 0 4 2 21 49 0 2012 08 15 00 00 24 00 1 1 0 1 0 00 00 0 2012 08 16 00 00 24 00 96 225 0 96 0 41 03 pan Et d t Iy LI MA kui LVL 21664 em e d em wm em wm wm 16248 See TET 10832 01 02 Of 08 09 10 11 Backing Up Recordings Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 31 Intelligent Recording Call Tracker Installation Guide The user can set a scheduled backup of files onto the local PC or A D I C F bike Seek manually stop and stop a backup as desired Backup Setting Start Backup Auto backup is carried out by day week or month Backup Method Once a Week Backup Date Once a Week Start from date CA No Backup Set the Start and End Times for Backing Up calls it is recommended to occur at off hours to minimize load on Call Tracker and your LAN There are 2 time ranges for backup that can be set Start time 2 a Clear End time 2 Select Start Date for Backup the system also displays the last backup date as well as history of backups in list below Start from date Wednesday September 05 20 Start times Last backup date Wednesday September 05 20 End time Time Date Backup event Content NOTE Set the Destination folder for Backup under Settings gt Other Tab Fi This Stops current Task such as Delete Downloading and Playing Stop task User can clear previous backup condition System will star
17. AM Audio output Play amp Monitor Main System Menu The Main System Menu provides access to many of the core system Features of the Call Tracker System as well as restore upgrade and repair issues with the recorder system Call Tracker Manager 20121014 ABC Enterprises admin 19 Log In to Call Tracker DOE Hey Login to Call Tracker Logout of Call Tracker Login Server n View SMDR data Device ID Device Name IP Address Recording nnouncement Management Ce 20121014 ABC Enterprises 192 168 1 11 Repair Database Software Upgrade Restore System Default Battery Charge Management Device Ready Registered central management software client x ve l Server IP Address or DNS 192 168 1 11 Call Tracker list Central Management Software i User Name admin e Service start central management software DITE User Password Service Stopped central management software Import Outlook Contacts mes un emm Register Sip Extension Exit X Same Local Area Network Connection First select Auto Find this will find a Call Tracker located on your same network Next select the device and enter the user name and password this will connect to the Call Tracker that is installed on the same Local Area Network User Name admin Password 1111 Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 19 Intelligent Recording Call T
18. Call Tracker Plus it also shows the status of installed cards in example below cards 1 and 4 are installed correctly cards 2 and 3 are not installed or there is an error Access Panel Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 24 Intelligent Recording Call Tracker Installation Guide The access Panel is used to navigate to the different sections of the Call Tracker Status manager program These are used to monitor channels listen to recordings as well emm as program and customize the device Recording Online Status Channel Status View es Start Monitor Stop Monitor Channel Parameter Icon View K Channel Name Play Mute Monitor Save Status Voltage Ring CalleriD Name Extension Name Date Time Rec Cond Do EI idie 49V 00 E Voltage Hu EI idle 49V 00 E Voltage Ko Dialing 14V 00 E Voltage E 04 EI idie 50V 00 E Voltage Start Monitor This allows for live monitor of an active call from the software select the Channel then choose Start Stop Monitor Channel Parameters Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 25 Intelligent Recording Call Tracker Installation Guide l e rd E This allows for quick access to change parameters on the selected channelParameter 7 Icon View Refresh channel functions that can be changed shown to the right ea Disable Recording Announcement Icon View Manual Play Rec Announcement AGC On This shows an ex
19. Channel Parameter Monitor Indication that the selected Channel Name Play Mute Monitor channel is being monitored Hm men ii Save Indicates if the Call is being Recorded or not Green is Yes Red is No This only works with Hot Key start stop recording if out of scheduled recording time or if a specific number has been Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 26 Intelligent Recording Call Tracker Installation Guide programmed to NOT record In most cases all calls are recorded and indication will be blank Recording Recording Playback and Management ia T kud 3 N SI T bol T k ra k H T Search Flay Download Flag Comments Delete Export Excel Send Email Statistics Auto backup Stop task Date Time Rec Type Channel Name Rec Duration Talktime Ring 5 14 2013 1 23 29 PM Outbound 004 Line 4 A 00 00 17 00 00 21 DU Search Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 27 Intelligent Recording Call Tracker Installation Guide Today s record Past 3 days There are several default time spans for quick search ee If an Advanced Search is selected the user can use much more detailed SULLE information to quickly find a specific call as shown below Specified date Advance searc W Search Record x Downloaded f Start Date 71 1 2012 Clear Stop Date 71 9 2012 From Time Search by Time To Time v Phone Number
20. Intelligent Recording Call Tracker Installation Guide intelligent recording Call Tracker and Call Tracker Manager di Cu Tracker Manager GULZIOLA ARC Fanerpees sien 1502 1681 118 W nn mm Ee e le E Felf Meet a Ge Eh EN gt JA AQ SD 51132013 3 34 25 PM o er fart kanter Enzo Monitor Channel Parameter faces Raih Channel Hama Play Gi Ma B eg Gaam wota Ring Catanii Hama Egsnzroan Mara Cote Tana RibcCond Dau Mies sy Ki Volize Dc Mia SO da vo Do Mia A da vos Oss E idu OU Da vers A U Ak uu x k E H 9 Total ricorda hor Puy Dour Fag met Ces Capo Lurt dit a Sona i Ciste Tima Asc Tres Chanzi Hama Talk ime Flies Cala Humba Mama Diana Nasa Costa 2 54112013 92302 PU E Missed 101 00000 Di miam liens 54112013 13759 PU EG tan ge Du Ochre Di Fe 13 13056 PA E intound Gol D I GI A3 Ge 512013 13259 PU teuer DG fi uz 54112013 13259 PFU Inte Di D I AZ DG EHO 13 103400 AM E ton ge DM DIr A3 D3 O13 103100 AU E irta OF Goods Ob SD TOTOO AM E Ua Maa Go maz og SHS 1024 All kribud bor 00042 Gi SAATI 192100 AN aTe T DM 000158 tl 592013 1121100 Ai iou Oe 00 04159 te BES 143 00 AN iini me DOE ER D m ZO AE 113100 Juteini Di 009159 D i M ZII 11 17 39 AN ufionunid Du 00031 te KTO 14 17 39 AM Cusco dol DANCE te SOI 141738 AM Cas Go re D e al es z Leer madara Ge Mt 192 1641 11 MILIEU ASC Fr ene Auge burg rece 8 ve
21. Phone Name Extension Number Extension Name Flag only Talking Duration Call type Channel Card 1 vV CHI vV CH2 d CH3 CHA d CH5 vV CH6 d CH7 vV CH8 Clear AIl Search Cancel Play Recordings Select the desired file from the list and press Play or double click it will launch the player amp Play records 1 1 x Play Time 00 00 07 00 00 24 Playing Date Time 5 14 2013 1 42 04 PM 00 00 24 Comment Type Outbound Phone number 6367009 9 Extension Channel 04 Line 4 Device ABC Enterprises 20121014 Flag EE Downloading Recording files 98464 98464 100 00 Download speed 96 16 KB Hard Disk Record 2013 20130514 CH04 13 20130514134204 0 L04 EN 6367009 9 xtr Pause Stop Fast forward Fast reverse Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 28 Intelligent Recording Call Tracker Installation Guide Downoad This downloads the recording files to the Local PC It is recommended to do this when the system is idle It will not download the same files twice as long as directory of the download stays the same CE SS Highlights the call in the list as an important call We Comm nts i e Comments can be associated with the recording x x e S Send Email There are 2 Options when deleting the first completely deletes the Recording and CDR Call
22. User logon User logon Software Upgrade _ Software Upgrade 5 15 2013 8 36 10 AM Record Device Power on 5 15 2013 8 36 10 AM 5 15 2013 8 36 19 AM 5 15 2013 8 43 15 AM 5 15 2013 8 43 48 AM 127 0 0 1 127 0 0 1 192 168 1 10 192 168 1 10 127 0 0 1 127 0 0 1 TouchPannel admin TouchPannel Record Device User logon User logon Software Upgrade _ Power on 5 15 2013 8 43 48 AM 127 0 0 1127 0 0 1 TouchPannel User logon 5 15 2013 8 43 58 AM 5 15 2013 8 44 05 AM 19 5 15 2013 8 57 45 AM 192 168 1 10 192 168 1 10 192 168 1 10 192 168 1 10 192 168 1 10 192 168 1 10 admin admin admin User logon Change time User logout tl I Scheduled Recording Scheduled Recording Time Section Turned on by Channel in Channels settings this is the area where installer can define time periods for starting and stopping recording by channel if desired Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 46 Intelligent Recording Call Tracker Installation Guide System Parameters Channel Parameters Voice Trigger Network Hard DiskLog Scheduled Recording PEX SMDR System Warning information Other SMDR Integration SMDR integration is an advance interface to most PBX phone systems The settings are programmable in this section and meant for installers familiar with SMDR integration with 3 Party applications It is important to note that this wil
23. ead all current setting will be displayed Delay Start Rec from First Digit Dialed 5 mr 0 60 Creates a delay before recording starts from time first digit is dialed This may be needed if using commands to start stop mute recordings If the value is 0 the call will be recorded entirely from pick up Only Save Calls Longer Than 5 mr 1 30 Sets a minimum time of a recording to be saved helps eliminate misdials and very short calls from being saved Recommend 5s Max Length of Recording mj 5 120 It limits recording time to avoid large audio file If calls are longer than specified value a new recording will be created for the balance of the call Delay Start Rec After Dialing Finished 5 0 60 Timer to Start Recording x seconds after dialing finishes Time Between Rings missed call 5 30 This is a timing parameter that measures the time between rings When this is exceeded it is determined that the call was a missed call Recommend gt 5 s Inbound DTMF Receive Completed msk 100 1000 This sets the interval time between two DTMF digits Once timer is exceeded any further DTMF digits Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 35 Intelligent Recording Call Tracker Installation Guide on the call will not be saved If the interval time is 0 all the DTMF digits will be displayed Recommend 7s Audio file format Encrypted XTR format WAV Format AVL Fo
24. ed Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 33 Intelligent Recording Call Tracker Installation Guide Name Extension Comment SE Steve 302 a Phil 125 Extension setting Phonebook Exception extension numbers Exception phone numbers Alert List Phone Note Exception Phone Number You can configure specified phone not to be recorded Phonebook Exception extension numbers Exception phone numbers Alert List Phone Note Alert List Alert message will be generated to admin when call is received or made to an Alert List number this is helpful to identify that an important client may be on the line or other purposes to ensure employees to not make or take excessive calls from a specific phone number The optional Pop Up needs to be set on Other Tab in the Settings section fe TJARNACSRIROG I W A 20121015 WA Test Alert List Number Inbound Con 2069485158 Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 34 Intelligent Recording Call Tracker Installation Guide F settings System Parameters Channel Parameters Voice Trigger Network Hard Disk Log Scheduled Recording PBXSMDR System Warning information Other System Parameters These settings are system wide settings shared by all channels To update a specific setting check the box next to the setting and then click on update in lower right corner To determine current settings select the All check box then select R
25. et later during the set up process 4 Connect to External Power Power Up device Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 11 Intelligent Recording Call Tracker Installation Guide Touch Screen Operation Once Powered the Main Screen will appear as shown below Much of the basic programming can be done through the touch screen or complete set up can be done via the Call Tracker Administration Software that is described in the next section There are 8 function areas on the touch screen including CDR Search Channel Monitor Status Settings Network Tools and System The Default Screen can be changed to the Monitor Screen by selecting Settings gt System gt Other Settings and checking Auto Go to Monitor Window If using the provided Call Tracker Manager Software for setup and the Call Tracker is connected your LAN skip forward to the Call Tracker Admin Software section of the manual for instructions on set up using the Call Tracker Admin Software d record 1 moon t tener 2 mai ma 5 56 F Monitor d settings Network Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 12 Intelligent Recording Call Tracker Installation Guide Setting The first step in set up using the Touch Screen would be to properly configure the channels for your installation Select the Channel Setting Option ft Settings gt 1 Channel Setting 2 System Setting 3
26. f Voice Trigger is selected under trigger method for the channel Start Threshold Level to Trigger Start of a Recording lower is more sensitive Silence Time Out The period of time ms to end recording when level drops below threshold 5000ms 5 seconds of silence Volume Level Setting to determine level of silence Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 43 Intelligent Recording Call Tracker Installation Guide System Parameters Channel Parameters Voice Trigger Network Hard DiskLog Scheduled Recording PEXSMDR System Warning information Other Network Setting This allows the installer to set the network setting of the Call Tracker and establish connection with Central Management Server if used Obtain an IP address automatically IP Address 0 0 0 0 Subnet mask 255 255 255 0 Use the following IP address Default gateway 172 20 21 2 Alternate DNS server 192 166 1 1 PreferedDNS 208 67 220 220 Network MAG Address 001440690023 Build config file show local network Read Update Central management server IP ONS 95 205 242 247 Central management server communication port Connect Central management server Read Update Backup server IP DNS 172 20 21 10 Backup server communication port 5069 Connect Backup server Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 44 Intelligent Recording Call Tracker In
27. g information Other Channel Parameters Channel Number Channel 01 This section is for setting parameters that are unique to each channel on the Call Tracker system Be sure to first select the Channel Number from the drop down list The settings are unique to each Channel Channel Mame You can create a name for each channel The name will be included with the recording file it also will be shown on the monitor view This parameter associates the Channel with the Line on the Phone System It is used for SMDR integration Recording Trigger Voltage Key Control Voice Trigger Continuous recording Folarity reversal Voltage For Analog CO Line Recording Key recording Manually recording by press DTMF key while on a call Refer system setting hot keys p 34 Voice trigger This setting is used for recording Radio Channels Microphones or Handset Taps DTMF signal will not be recorded Continuous Recording This setting provides Non stop recording it is usually used for a microphone DTMF during the call will not be recorded Polarity Reversal Start recording when polarity reversal signal is received Check with your telephone line provider if this is provided not common Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 39 Intelligent Recording Call Tracker Installation Guide Record volume level Volume 11 v This provides a manual adjustment on the channel for recording vol
28. ings e PBX IP address The IP address assigned to PBX e Connect Port Port for PC connection Provided by PBX e Output Port Normally it is same as connection port If not can set separately e User Name User name to login PBX e Password Password to login PBX Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 49 Intelligent Recording Call Tracker Installation Guide The above settings instruct the system to create a new call record when the call is put on hold and transferred to another extension Other Settings The above settings set options to enable or disable screen pop alert when criteria for same are met within the program This includes information from Phone Book Alert List notifications etc Example of Small Window Pop Up Full Size Pop Up populated by information in the Phone Book if used Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 50 Intelligent Recording Call Tracker Installation Guide AER Duration Pop Up window remains on Desktop of PC Dont get CDR from device On start up software will display call records from selected time frame This sets the directory where calls are downloaded to It is important to not change this directory very often to avoid downloading calls more than once Speed Fast 12KB Settings for use with Central management Software Call Tracker User Guide V1 2 Intelligent Recording
29. l not work in every case as some telephone systems handle transferred calls in such a way that it is very difficult to track using the SMDR output Connection to PBX There are ways to connect the Call Tracker to the Host PBX for SMDR integration 1 RS232 connection 2 TCP IP connection to the Host PBX First step in setting this up is to obtain or analyze the SMDR output from the Host PBX This will be the basis of the entries in this section of the program Outbound SMDR Inbound SMDR Symbol Symbol et Extension position Extension length Extension length H Channel position Channel position H Channel length Channel length Number position Number positon Number length Number length Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 47 Intelligent Recording Call Tracker Installation Guide Outbound SMDR Call symbol This is a mark to distinguish the call type Outbound Inbound call in character string Many PBX system use TO to indicate outbound call Extension position From the SMDR output from the PBX count the extension number starting position in character strings from left to right and enter in this space Extension number length Extension number length PABX channel number position Position the PBX Channel or Line identifier is in the string from left to right Channel number length PABX channel line number length The following is an example fr
30. om an outbound SMDR string 1 Call symbol TO 2 Extension position 144 3 Extension number length 2 4 PABX channel position 24 5 Channel number length 2 Note The Call Tracker is able to decode the DTMF for the called number the phone number from SMDR will be ignored Outbound call SMDR Output 5T0 11 05 30 4 14 01 0229524929 0000 17 54 59 00046 00000 CMO TAGA e EN 0229524929 0000 17 54 59 00046 00000 T0 11 05 30 14 eee 29524929 0000 17 54 59 00046 00000 T0 11 05 30 14 14 01 0229524929 0000 17 54 59 00046 00000 TO 11 05 30 19 19 07 0225859650 0000 17 53 29 00033 00000 TO 11 05 30 24 24 01 09328 0000 17 53 56 00002 00000 TO 11 05 30 12 12 04 123 0000 17 53 07 00002 00000 T0 11 05 30 12 12 03 123 0000 17 52 46 00016 00000 TO 11 05 30 12 12 01 123 0000 17 52 15 00012 00000 TO 11 05 30 39 39 01 2479163 0000 17 49 41 00062 00000 TO 11 05 30 39 39 01 2586630 0000 17 49 23 00015 00000 TO 11 05 30 21 21 04 0929560498 0000 17 48 17 00010 00000 T0 11 05 30 17 10 07 022562211822 0000 17 44 37 00173 00000 Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 48 Intelligent Recording Call Tracker Installation Guide PABX SMDR Protocol 10 SMDR Please refer to your PBX user s manual to determine the serial communication for windows HyperTerminal operation SMDR through TCP IP Many modern PBX Systems support TCP IP SMDR Please refer to your PBX user s manual to obtain the following sett
31. ook status of a line Recommend 25V Auto AGG d fl k AGC Automatic Gain Control this balances both sides of the recording to increase recording quality Recommend Disable this function if using Voice Trigger recording enable for Voltage Trigger On Hook Det Time ms 100 2000 Off Hoof Det Time msk 50 1000 Time elapse setting for specified voltage of ON OFF hook Power off detection S00rms 3000rms 1500 Power on lt value Power off gt value Ring ON timed OOms 500ms 300 Ring OFF time 100ms 500ms 200 Time setting for specific voltage to verify ringtone ON and OFF Polarity reversal time S0m5 1000m5 200 Defines of polarity reversal duration Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 41 Intelligent Recording Call Tracker Installation Guide Channel Auto Answer a separate setting to the system wide setting that determines days when the auto answer feature will operate this allows for Auto Answer during non work hours on business days Set Time Frame s then choose announcements from uploaded files a E FIF PIE You can select certain times of the day per channel to start and stop recording The time periods are set in the Scheduled Recording Tab Call Tracker User Guide V1 2 Intelligent Recording O 2015 Page 42 Intelligent Recording Call Tracker Installation Guide Voice Trigger Voice Trigger Parameters These settings are used i
32. ot Key to Start Recording mos HotKey to Stop Recording To start or stop recording by DTMF digits during a call For this to work on inbound calls make sure that Accept DTMF During Incoming Call is set to Yes Also Channel trigger mode should be set to Key Control san ang gs es 1 ide digis cated long SN The above 2 settings can be used to hide DTMF digits This can be used to hide digits after a specific sequence has been detected The second setting determines the length of the digits For example if the first setting is 556 and the second is set to 10 As long as system receives 556 during the call it will show 10 times instead of digits dialed sata Reeorans E Sota ering OO This is used to set a DIMF digit command to Mute and Resume recording If this is selected be sure to delay Start after dialing setting is set to avoid muting a call by dialing a number Also to work on incoming calls you must set Accept DTMF During Incoming Call to Yes Compare Phone Book length rec 6 3 16 This determines the number of digits compared with Phone Book to determine a match 4 Use buffer BS Use buffer to reduce time writing to Hard Disk Recommend Yes Save Port power off log YES x If no line connected to channel report status to log Recommend No Parameters modifications Log Only save the important parameters to modify the log j Determines which changes to Parameters are reported
33. panded view of Port Status AGC Off Voltage Ref res h Key Control A Voice Trigger This will update the view with any new information EE Polarity reversal recording Main Status Display Start continuous recording Stop continuous recording The Main Status Window shows the live status of activity on all channels showing time channel status and other info if desired the user can hide unwanted columns o 2 o rs Start Monitor Stop Monitor Channel Parameter Icon View Refresh Channel Name Play Mute Monitor Save Status Voltage Ring CalleriD Name Extension Name Date Time Rec Cond Hoi Line 1 Outbou 07V 00 6367009 00 00 09 5 amp Voltage Ho Line 2 Outbou 06V 00 6367009 00 00 08 5 Voltage Ho Line 3 Dialing 06V 00 ZE Voltage Eos Line 4 Outbou 07V 00 6367009 00 00 08 5 Voltage Channel Name Play Play Indicates that the Recorded Announcement is re currently playing on the channel Do Line 1 24 o E e ES gt Channel Name Play Mute Monitor Save Status oi Line 1 Qutbou Mute Shows indication if user has activated the Mute recording function the Mute function is a Manual Start Stop function using DTMF digits that are set in the System Parameter section Note For this feature to work on incoming calls the Accept DTMF During Incoming Calls selection under System setting must be set to Yes G H ra Icon Start Monitor Stop Monitor
34. racker Installation Guide Remote Connection If the Call Tracker is located on a different network you can log in remotely using a Static IP Address or if used behind a router you will need to setup Port Forwarding to enable remote access D Link Pete ermer Jr Pepe DI 704P Protocol Type TCP Ethernet Broadband Router Tools Statue Help Private Public IP sharing port 6066 Virtual Server Virtual Server is used to allow Internet users access to LAN services From the example on the left the IP sharing Enabled Disabled Name Call Tracker can be configured as a virtual server some Application Private IP 192 168 0 103 Protocol Type top V routers call this Port Forwarding This allows Private Port 8068 Public Port gs remote access to a specific port on the Local Schedule Always From Time oo Wilco Fro co Wi co I Network from a remote location and day Sun Vito Sun M CO automatically redirects the log in to the Call Apply Cancel Help A A Tracker in this case Call Tracker Routing Virtual Serv Name Private IP Protocol Schedule Call Tracker 1521680102 TCP 60666085 always EK 192 168 0 103 inthe LAN ERR o N Port Forwarding Set Up Example a Bm me p r S E i e A A Quote Mc Sieger x NETGEAR Router pt x mu n A _ di gt OA wa toterloginropm rtart rt sr CI Importes From li 2 Google fonte 1 SagePenipori San 8 Sae ugzec itt EJ
35. re Recorded Announcement can be played when a call is answered By selecting this option you can upload recorded announcements to be played This needs to be in IMA ADPCM format Maximum length of this recording is 30 seconds You can upload a recording announcement file to the Call Tracker it will be played to both parties once the call is established Recording announcement Off Sound announcement way Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 21 Intelligent Recording Call Tracker Installation Guide E Recording Announcement Management X Please select the Announcement File IMA ADPCM format Nata Tima Nuratinn Cila Mama Recording announcement management x Please select the announcement file lAM ADPCM amp 3 Date Time Time Long File name 2012F8A23A 7 30 52 00 00 08 announcement 1 way Note Recording announcement file cannot be longer than 30s Format is IMA ADPCM Repair database The Call Tracker Plus uses an SQLITE database it saves recording files to Hard Disk SQLite 201 2 201207 CDR20120730 db daily You can repair the database in the event there is a power outage or if records disappear Specified date Select date Tuesday May 14 2013 d Cancel Software upgrade Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 22 Intelligent Recording Call Tracker Installation Guide W Software Upgrade x Select update file
36. rk turde Installation amp User Guide Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 1 Intelligent Recording Call Tracker Installation Guide Contents CALL TRACKER STAND ALONE VOICE RECORDER cccccccccccceeeeeeeeeeeeeeeessseeeeeeeeeeeeeeeeseeesaaaaaas 4 CALE TRACKER OVERVIEW riore ito 5 CALL TRACKER RECORDING STORAGE HD amp SD 5 CALL FRACKER FRONT a eee de anne aus nr 6 GALE KEAGKER RER a a 6 CALL TRACKER STAND REMOVE RUBBER FEET THE SCREW INTO STAND 7 CALL TRACKER WALL MOUNT BRACKETS REMOVE FEET THEN ATTACH anne nae 8 CALL TRACKER PLUS OVERVIEW iii 9 CALL TRACKER PLUS RECORDING STORAGE iii 9 CALL TRACKER PLUS FRONT VIEW iii 10 CALE TRACKER FLUS RE R da 10 CALL TRACKER CONNECTIVITY DIAGRAM iiieeissseeereenennnnseeeeereeenneseeenns 11 TOUCH SCREEN OPERATION EEN 12 ENN 13 eM SSI EE ini 13 SEI EE RE A 14 Auto Screen Lock Setting i 14 Neve een 15 OS E 15 GDR CALL DETAIL RECORDING ee ket eee te tama a 16 CR EE 17 CHANNEL MONITOR EE SE t allika kala 18 CHANNELS 7 1 EEE 18 CALL TRACKER MANAGER reenvrrrrrrrrnnnnnnnnnnnnnnnsornnnnnnrrrrrnnnnnnnnnnnnnnnssssnnnnnnnnnnnnnnnnnnnnnnnnnnssssnnnnnnnnnn 19 PC SYTTEN RE WA sans ones done esse co a a 19 MED 21 Recording Announcement Management 21 Repar AN AA IO maa 22 Software Deele Le 22 FES TONGS Se Me tl EE EN EE ET 23 MT 25 STN ce Ra a ed a ee ne en 25
37. rmat Encrypted 4 The format of Recorded calls can be selected by the user If using other Intelligent Recording Management Software XTR format recommended Save missed call ves x This provides a record of missed calls if selected Save non recorded call details Yes Enable disable to save call records for outbound calls not recorded 4 Accept DTMF During Incaming Call Yes Enable Disable to accept DTMF digits dialed during incoming call Yes to save all digits including extension number dialing from an inbound call save TMP to HOD es Enable Disable to save tmp file while a live call is being recorded In addition to the recording file the system will generate a tmp file with CDR information for each call It is recommended to enable this function it will be used for system repair if needed Minimum length of the incoming phone number 3 Determines inbound call helps differentiate from random digits that may be detected by the system noise Recommend 3 Device connected to external battery No x Is device connected to Call Tracker internal Battery Backup Device Timer 5142013 9 39 48 PM Timezone UTC 08 00 Pacific Time US 8 Canada Time Synchronization Auto with admin logon Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 36 Intelligent Recording Call Tracker Installation Guide Time and Time Zone setings Time can be set to PC time or synched with FSK Caller ID H
38. stallation Guide Hard Disk Parameters and Logs Reserved Space This reserves space on the drive for buffering Recommended setting 10 Loop recording When enabled the Call Tracker will record over oldest recordings when hard drive is full If disabled and hard drive is full recording will stop until hard drive is changed Hard Drive System log The critical operations will be recorded in system log Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 45 Time Date 6 5 15 2013 12 18 21 AM Intelligent Recording Call Tracker Installation Guide H Address 192 168 1 11 ser Name Record Device LOTTANO System self check 6 5 15 2013 2 21 26 AM 192 168 1 11 Record Device System self check 6 5 15 2013 4 24 28 AM 192 168 1 11 Record Device System self check 8 5 15 2013 6 27 25 AM 5 15 2013 8 11 21 AM 192 168 1 11 192 168 1 10 192 168 1 10 5 15 2013 8 15 38 AM 192 168 1 10 192 168 1 10 Record Device admin admin System self check User logon Software Upgrade X 5 15 2013 8 15 44 AM 192 168 110 admin Device Requires Reboot 5 15 2013 8 16 15 AM Record Device Power on 5 15 2013 8 16 15 AM 5 15 2013 8 16 38 AM 5 15 2013 8 29 21 AM 5 15 2013 8 30 44 AM 427 0 0 1 127 0 0 1 192 168 1 10 192 168 1 10 127 0 0 1 127 0 0 1 127 0 0 1 127 0 0 1 TouchPannel admin TouchPannel TouchPannel
39. t next backup from new specific date and downloaded file will be skipped Do not change backup directory to avoid duplicated files Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 32 Intelligent Recording Call Tracker Installation Guide Phone Book The Phonebook settings are divided into several areas as shown below it used for creating exception lists black lists and associating extension numbers with names when used with SMDR as well as other functions discussed below Extension setting Phonebook Exception extension numbers Exception phone numbers Alert List Phone Note Extension setting The parameter works with the SMDR function it associates a name with the extension numbers Name Extension Comment a Steve 301 Sales Don 302 Operations a Rachel 304 Admin a2 Gary 305 Operations Phonebook Exception extension numbers Exception phone numbers Alert List Phone Note Phone Book Inbound and outbound number will be matched and saved with phone book information Gender ile Ces Phone MAE 1 Fax Company Title Address Office Phone Mobile Email Name 949 555 1234 949 555 1212 john xyzinc com 22 John Jacobson XYZ Inc President 1234 Main St Extension setting Phonebook Exception extension numbers Exception phone numbers Alert List Phone Note Exception extension numbers This works only with SMDR setup It defines which extensions should NOT be record
40. ume If Recording on CO lines using Voltage Trigger suggest selecting AGC option auto gain control AnnouncementTone Volume Level Volume 15 gt This determines and adjusts the default volume of recorded announcements and tones played to both sides of the call when activated Recording Announcement lon Select GOA Announcement way Enable Disable recording announcement that will be played to both sides of a call and it will be saved in the recording file Select announcement file A Uploaded audio file Current announcement wav announcement way x Choose from uploaded announcement files Recording reminder Au x Enable to play beep tone recording reminder to both sides during a call Reminder file rec remind wav is less than 2second and cannot be modified Recording Beep Tone interval s 15 0 300 Time between beep tones of recording reminder Leading Digits to be Blocked Allows blocking of leading digit s on a call ie If you dial 9 to access an outside line you would block 1 Digit to remove the 9 as a lead digit on an outbound call Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 40 Intelligent Recording Call Tracker Installation Guide Fower off Max voltage This is voltage level to verify if the channel is connected to outside line Recommend 3V On Hook Min Voltage 30 10 200 This is minimum voltage setting to determine On H
41. y 2013 05 16 00 00 24 0 0 0 0 00 00 00 oO Friday 2013 05 17 00 00 24 00 0 0 0 0 00 00 00 Saturday 2013 05 18 00 00 24 00 0 0 0 0 00 00 00 Total 32 38 0 4 0 30 28 79 J ut ndl Wnb und Audio EET eee eee eee ET waa eee aa Haddad Ee ee ee eee ewe eases ees eee see see Pree ese as ws ere Seen esse steerer a serene a ar errr rt rrr mm em em mm e eebe em e em em mm em em em em mm e wn mm mm e pm em e e em TTI ITA em EE TLL rrr Tuesday Wednesday Thursday Friday Saturday Statistics by month listed with dates Call Tracker User Guide V1 2 Intelligent Recording 2015 Page 30 Intelligent Recording Call Tracker Installation Guide By month Statistics date 2012 08 Statistics Date Time Qutbound Inbound Audio Missed call Recording time 2012 08 01 00 00 24 00 16894 1896 0 1798 93 41 05 2012 08 02 00 00 24 00 27074 494 0 238 197 55 32 2012 08 03 00 00 24 00 23775 649 0 0 257 16 04 0 2012 08 04 00 00 24 00 12694 78 0 0 147 37 21 0 2012 08 05 00 00 24 00 0 0 0 0 00 00 00 0 2012 08 06 00 00 24 00 10073 819 0 0 123 42 50 0 2012 08 07 00 00 24 00 0 0 0 0 00 00 00 2012 08 08 00 00 24 00 16295 487 0 41 149 58 28 2012 08 09 00 00 24 00 18324 194 0 13 176 24 26 2012 08 10 00 00 24 00 25035 207 0 0 225 03 55 2012 08 11 00 00 24 00 3872 29 0 2 15 24 28 0 2012 08 12 00 00 24 00 0 0 0 0 00 00 00 2012 08 13 00 00 24 00 10590 292 0 235 112 24 32 2012 08 14 00 00
Download Pdf Manuals
Related Search