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CIX IP5000

1. To retrieve a parked call 1 Press Park in Orbit or press your extension button 32 2 Enter the Orbit Number where the call is parked or for the extension from which you are calling You cannot use to retrieve a parked call The extension LED flashes at the in use rate when the call is retrieved Call Pickup You can pick up a call that is ringing another station s extension a call placed on hold at another station and other types of calls When you pick up an internal call the calling station and the called station displays on your LCD Group Pickup Two or more stations can be assigned to a pickup group there are a total of 32 pickup groups available You can easily pick up ringing calls on other extensions Ringing calls include new transferred internal or external calls You will have the ability to pick up calls for other extensions in your group and other groups as well See your System Administrator for group assignments Ringing Page or Held Call Pickup This feature picks up ringing or held calls including Group Page and All Call Page calls If these types of calls occur at the same time the pickup priority is station to station and then Page calls in the order of occurrence In some systems this feature can be applied to pick up All Call Page exclusively 48 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Call Pickup gt To perform Call Pickup Press the buttons shown in the t
2. 1 From the IP Configurations screen choose Network gt Pri IPU IP my gt x IPU The Primary or Secondary IPU address Primary 1PU IP 192 168 0 77 Current displays shown right C e 2 Follow the steps To change settings on the screen on page 120 Backspace Vol Down 4 Set Cancel gt Strata CIX IP5000 series Telephone UG 10 08 123 Administrator Programming IP5131 SDL Settings Port Setting l Ze From the IP Configurations screen choose Network gt my gt Port Setting The Port Setting screen displays Press the Dynamic or Static softkey to change the set value The set value 1s underlined in the display Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Network Setting screen 2 3 Auto Login Mode For IP Mobility 1 From the IP Configurations screen choose Network gt my gt gt Auto Login Mode The Auto Login screen displays Press the Auto or Manual softkey to set the value The value set is underlined in the display Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Network Setting screen 2 3 Auto Login Password l 124 From the IP Configurations screen choose Network gt my gt gt Auto Login Password The Auto Login Password screen displays Press the center button of the Navigation button to highligh
3. Press to pick up a call that is ringing a station that belongs to a Pickup Pickup Group that your station is a member of Line Press to answer or access an outside line Microphone Cutoff Press to turn the microphone off on while idle providing privacy Microphn Cut off when you receive handsfree internal calls Also functional when your station receives calls The Mic button controls the microphone when you originate calls Additional Messages Waiting Lae Press to control the system s outside line ringing pattern for after hours incoming calls Direct Station Selection s Press to ring a preselected station The LED associated D with each DSS button provides the status idle busy of the station assigned to the button Park in Park Press to park internal or outside calls in an orbit Call retrieval can be made Orbit locally from the same parking telephone or remotely from a different telephone Pooled Line Pooled Line Press to access an available outside line from a group of lines appearing rp under one button Privacy on Privacy Press to block Privacy Override on common outside line buttons This button Line does not block Busy Override or Executive Override Privacy Release Press to release privacy on common outside line buttons enabling other station users to enter your conversations on those buttons Privacy release does not apply to common extension buttons which are always private P
4. Only the Administrator telephone can store System Speed Dial numbers To assign Station Speed Dial names l Ze 3 Press Enter User Programming Mode by dialling 9876 or press Program Press P SPEED DIAL MODE displays on the LCD Enter a Speed Dial location number 100 199 for personal speed dial or 200 999 for System speed dial depending on system programming Enter the telephone number to be stored If you normally a dial line access code such as 9 and or and area code enter the codes before the telephone number E then input the name that will appear in the Personal SD directory nine characters max You can enter alphanumeric characters from the dial pad shown right and in Table 11 4 5 6 CE Notes Example Press the for A Press the again for B etc Refer to the table for other characters e To store press e To store press kk Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Speed Dial e To move one character Table 11 Dial Pad Alphanumeric Characters to the right press SCROLL or RIGHT Soft Key To add a space press the RIGHT Soft Key twice e To backspace delete previous character press the PAGE or LEFT Soft Key e To cycle back to the first letter continue pressing the LEFT Soft Key 6 Press LA The Speed Dial name 1s now programmed 7 Go off hook The telephone exits User Program
5. This chapter gives you more details about your IP5000 series telephone s advanced functions An alphabetical list of supported features has been compiled in this chapter for fast and easy reference Account Code Calls Account Codes Forced or Voluntary can be used for a variety of reasons including billing tracking and line restriction applications Account Codes are assigned in the system as a fixed length default is six digits and are recorded by the system along with the details of the calls which can be printed on a Station Message Detail Recording SMDR report Verified Non Verified Account Codes Verified Account Codes ensure that the system checks the account code you entered against a list created by the System Administrator If the code is not in the list the call will not go through Non Verified Account Codes must be a uniform length but any digits are accepted Account Codes and Lengths are setup and managed by the System Administrator Strata CIX IP5000 series Telephone UG 10 08 35 Feature Operations Account Code Calls 36 Forced Account Codes Some applications require you to enter an Account Code These Forced Account Codes may be verified or non verified depending upon the application but in either case the caller must enter a code before proceeding Y To dial using Forced Account Codes 1 Place a call in the normal method If the call requires an Account Code a burst of tone Success Tone
6. The pause time is set in system programming Start Start Press to make an outgoing call using an ISDN trunk Sub Sub address Press to enter a sub address on an ISDN trunk outgoing call Tel Set Background Music Press to turn Background Music on or off over your station Music speaker Tone Dial Tone Press to change the outgoing dialling of the outside line in use from dial pulse to Select tone signalling Unlock Door Door Unlock Press to unlock a door lock mechanism Table 22 Programmable Feature Button Labels Name Unused Key gag User 7 Default Can asez ejom Rename MOS Key Secondary Phantom E x t X X X X X XXXXX DN Key Caller ID 158 Strata CIX IP5000 series Telephone UG 10 08 References Button Labels Table 22 Programmable Feature Button Labels continued Default Line Grp ENANOS XXX Caller Line Group Pooled GrpXXX C eee aller ID Door Unlock PNRI MW for Message XXXXX Waiting 570 OneTouch Olne T ol ule ml One Touch Pp Application Start APP Key Application s y RNA 900XX 00 89 Application Start Application AJC L n ACD Login 90 Application Start Ulnlalv Unavailabl Application e 91 Application Pa EE Wlo r Ik U Jn t WorkUnit Application 92 Strata CIX IP5000 series Telephone UG 10 08 159 References Button Labels Table 22 Programmable Feature Button Labels continued Code 7 Default Can Name Label Re
7. To program LCD Keystrip Labels 1 Dial 9876 or press the flexible Program button NIN U HB WO WN Press the Press the button you wish to label Use the dialpad to enter the label Press the button labeled in step 3 to save the setting button To label another button repeat steps 3 5 To exit User Programming mode lift the handset off hook on hook Ring Tones gt To set distinctive ringing l 2 3 Press 9876 to enter User Programming Mode Press a Line or extension button The LED is steady green You can press to switch between internal and external pitch Internal station calls within your system external outside line calls Enter the two digit pitch number see Table 5 on page 18 Press the same button that you pressed in Step 2 Line or extension Two beeps is a confirmation tone and DATA PROGRAMMED displays on your LCD Lift the handset off hook on hook to save settings Strata CIX IP5000 series Telephone UG 10 08 17 The Basics Ring Tones Table 5 Internal and External Call Ringing Tones Dial Pad and Button Beeps IP telephones can emit a beep whenever a dial pad or feature button is pressed The beeps are On by default Follow these steps to turn the beeps On or Off Press 3 6 9 EN simultaneously Press O Press Press Programmable Feature Button 1 FB1 to toggle On Off FB1 LED On buttons beep FB1 LED Off buttons d
8. 1 Always Off 2 Always On 3 On Demand Press to save the setting Press FBO2 to change the backlight timer Enter value from 1 30 for a 10 300 second time default 3 for 30 seconds Press EE to save the setting 10 Press EE to return to the IP Programming Mode display 11 Lift the handset off hook on hook to save settings Press DDN A 0 N e O ON D LCD Backlight Brightness Control The LCD Backlight can be used at four different levels 1 Press 3 6 9 simultaneously 2 Press Dim or Bright softkey to reach the prefered brightness 3 Lift the handset off hook on hook to save settings 112 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming Reset Factory Default Settings Handset Headset Side Tone Volume Setting l 2 gt TN NN Press 3 6 9 simultaneously Press EJ button Press to access Sound Level Setting Mode FBO3 controls Side Tone mode setting Enter 1 Side Tone Off 2 Side Tone On FB04 controls Side Tone Volume Enter a value from OdB to 12dB Default is O Press FBxx and enter the appropriate value Press to save the settings Press to return to IP Programming Mode display Lift the handset off hook on hook to save settings LCD Contrast Setting Available on backlit telephones Y To adjust the LCD contrast on the backlit telephones l Press and hold down the J button 2 Press and release Vol A or Vol
9. 3 4 5 6 Press 3 6 9 simultaneously Press 2 then press for the Network Setting Mode Press Next for 20 button phone Or Next Next for 10 button phone Press FB 26 then enter the Password Press EES Lift the handset off hook on hook to save the settings Telephone Setup l 2 3 Press 3 6 9 simultaneously Press 2 then press to select the Network Setting Mode Press FB 1 to see if the DHCP server is in use or not Press one of the following normally use 1 manual setting 1 manual setting then press 2 auto setting by DHCP server then press 7 Go to Step 7 below Press FB2 Enter the IP address for this IP endpoint and press 7 To enter the period in an IP address press the x button on your dialpad e g if the IP address 1s 192 168 1 241 press 192x168x1x241 Press FB 3 Enter the subnet mask number and press e g if the subnet mask address is 255 255 255 0 press 255 x255 x255x0 If the IP endpoint is connected to a router or other gateway device press FB 4 Enter the router address then press Only used if Step 3 above is set for manual setting Press FB5 Enter a Station ID for the IP endpoint and press This is usually your telephone s primary number PDN Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP Setup Instructions 8 Press FB6 to enter the CIX Strata Net node n
10. 40 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Background Music Background Music You can set background music over your telephone speaker or over external speakers At least one music source must be connected to your system Up to 16 different music sources can be applied to the Strata CIX CTX system the first source 1s Quiet Tone all others can be music or recorded information y To enable background music on your telephone speaker Press BGM LED turns on Or press an extension button 490 n where n is the music source 1 15 Y To cancel background music on your telephone speaker Press BGM LED turns off Or press an extension button 491 y To change the BGM source 1 15 assigned to the BGM button Press an extension button 9876 BGM n BGM where n is the music source 1 15 To enable background music over your external paging speakers Press an extension button 492 n where n is the music source 1 15 Y To cancel background music over your external paging speakers Press an extension button 493 NJ Strata CIX IP5000 series Telephone UG 10 08 41 Call Forward Feature Operations 42 Call Forward There are two types of Call Forwarding that you can set One is System Call Forward set in System Programming which automatically directs calls to a predefined location such as Voice Mail See your System Administrator to determine or change your System
11. Network Sound Browser LCD Key Repeat Others Factory Displays an option to Reset the IP phone When Changes are made throughout the IP Configurations menus the Set softkey saves the setting Press Set until the IP Configurations screen is displayed then press Reset softkey to reboot the phone to apply the settings 10 08 115 Administrator Programming IP5131 SDL Settings Table 17 IP5131 SDL Default Settings Majoritems Minoritems Initiatvalue Network Diagnosis Ping address 0 0 0 0 ON m 5 Libra Server IPU address setting broadcast lt Manual broadcast gt Libra Server IPU IP address setting y l 0 0 0 0 during manual setting IP address setting for DNS Server 0 0 0 0 Primary Name Server IP address setting for DNS Server 0 0 0 0 Secondary Name Server rae GRQ port number lt 1024 65535 gt Ll RRQ port number lt 1024 65535 gt Ane Network Setting 0 0 0 0 Advanced 5 IP address setting for application server External administration terminal IP 0 0 0 0 address upper bound External administration terminal IP 0 0 0 0 address lower bound External administration user ID 9999 External administration password 9999 116 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Table 17 IP5131 SDL Default Settings Major items Minor tems initaivaiue Headset Tx volume lt 0 Min 7 Max gt F Handset Rx output lt ON OFF gt 1 _ Key repeat lt
12. the steady green Line LED indicates ALS in enabled The second line of the LCD will display the method of dialling available followed by the digits dialled Ringing Line Preference Answer any incoming call by lifting the handset or pressing EJ There is no need to press the ringing line button to answer the call when ringing line preference is enabled Tone First Signalling Internal incoming calls only telephone rings in standard ring tone lift handset or press to answer call Voice First Signalling Internal incoming calls only a long tone is heard followed by the caller s voice this will automatically engage the to allow for hands free communications Lift the handset if desired for privacy When Voice First Signalling is enabled the telephone does not ring on internal incoming calls Hot Dialling Dial a telephone number from the dialpad the telephone automatically selects a line shown with a green LED and turns on the Spkr and Mic LED s When Hot Dialling is not turned on the handset should be lifted or Sprk should be pressed in order to make a call Strata CIX IP5000 series Telephone UG 10 08 The Basics Making a Call Making a Call There are three ways to originate a call from the telephone Handset l To make a call lift the handset then dial the number A line may be automatically selected or choose a line manually Dial tone is heard through the handset The Speaker and Microphone LEDs do no
13. will constitute your acceptance of the terms of this Agreement unless separate terms are provided by the Software supplier If you do not agree to the terms of this Agreement do not install copy or use the Software and promptly return it to the location from which you obtained it in accordance with applicable return policies provided with the Software Except as otherwise authorized in writing by TIU the Software is licensed for distribution only to end users pursuant to this Agreement 1 License Grant The Software is not sold it is licensed upon payment of applicable charges TIU hereby grants You a personal non transferable and non exclusive right to use the copy of the Software provided under this Agreement You agree You will not copy the Software except as necessary to use it on one Product at a time at one location Any such copy shall in all respects be subject to the terms and conditions of this Agreement and shall be deemed to form part of the Software Modifying translating renting leasing selling charging copying distributing transferring assigning sub licensing or otherwise dealing with or encumbering all or part of the Software or any rights granted hereunder using the Software on behalf of any other persons or making the Software available to any other persons and or removing or altering any proprietary notices labels or marks from the Software are all strictly prohibited You agree that violation of these prohibitions will cause
14. 84 console 84 night transfer 87 176 paging 87 speed dial 86 transferring 85 E echo cancellation 60 emergency call 101 page 69 emergency call 60 emergency ringdown 61 exchange line call transfer 50 exchange line queuing 56 exclusive hold 24 executive override 67 F feature access codes 100 flash 97 101 flexible buttons 31 codes 97 forced account codes verified non verified 35 G group pickup 48 H handset calling 21 handsfree answerback 23 hold 24 line hold 47 50 hot dialling 20 21 indicators Strata CIX IP5000 series Telephone UG 10 08 LED 28 IPT1020 SD 60 114 ISDN buttons 78 158 J join 54 L language changes 101 language code 61 LCD 3200 series buttons 31 LCR dialling out 101 LED indicators 28 line automatic selection 20 ringing preference 20 line button 50 M making a call 21 message waiting 62 101 message waiting light on another telephone 27 63 on phantom ext MW 27 63 messaging advisory 101 Mic button 6 24 65 microphone 6 21 24 64 65 microphone cut off 64 65 97 157 Msg button LED 26 mute 6 24 N names Strata CIX IP5000 series Telephone UG 10 08 Index J R storing speed dial 74 names entering 74 network access 102 night ring answer 102 night transfer button 87 O off hook call announce OCA 65 102 one touch button 98 99 override access codes 102 busy 66 call forwar
15. Calendar in idle MON 08AUG 03 56 mode LCD Control e Call Duration during an outside e an so 6 e call Mode Page Scroll Feature e Operational Advisory and Notification messages LCD Control Buttons There are two types of LCD button functions LCD Control Buttons and Soft Keys When the Soft Key prompts appear on the LCD the LCD Control Button just below the prompt offers access to that feature See Soft Keys on page 11 for more information e SK1 is generally used as a Soft Key e Pressing SK 2 switches you from the Call Forward CF display to the User Name display e Pressing SK3 advances you through information Strata CIX IP5000 series Telephone UG 10 08 31 SoftlPT Basic SoftIPT Functions Basic SoftlPT Functions Start the SoftIPT Ona PC double click on the SoftIPT icon on your PC desktop y Ona Pocket PC click Start gt SoftIPT Making a Call gt To make a call 1 Click Es then select the on screen dial pad buttons to dial a call 2 When connected to a call you can select any of the call buttons such as EJ 3 Click fo to end the call Note Do not use BGM 490 on the SoftIPT It conflicts with incoming calls Switching a Call to Your Headset You can switch a call from your IP telephone to the SoftIPT by placing the call on Hold and using the Call Pickup feature 1 Press SS 2 On the SoftIPT dial 5 72 the extension number of your telephone Note You c
16. Call Forward destination The other type is Station Call Forwarding You can use Station Call Forwarding to replace your System Call Forward destination with a custom Call Forward setting made from your station System System Call Forward directs calls to a destination preset by an Administrator for each telephone commonly set to voice mail To turn on System Call Forward for your telephone press 620 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data 1s set To turn off System Call Forward for your telephone press 621 Confirmation tone three short tones and display shows DATA PROGRAMMED This indicates the data is set Station Station Call Forward enables you to assign Call Forward destinations for each extension on your telephone that will override the telephone s System Call Forward settings Each extension can be independently setup to Station Call Forward to a unique destination You can set a Programmable Feature Button to perform any Call Forward function see Programming Feature Buttons on page 96 for more details Call Forward must be set prior to receiving the call The following calls to your station can be forwarded e Internal calls e Auto Attendant calls e Outside lines that ring only your station e Transferred internal or incoming line calls Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Call Forward Station
17. LCD s and backlit add on module except IP5022 SD To change the LCD back light brightness ll 2 3 4 Press 3 6 9 simultaneously Press Bright softkey to increase brightness Press Dim softkey to decrease brightness Lift the handset off hook on hook to exit program mode Note Use the BRIGHT and DIM buttons in steps 2 and 3 on the 10 button LCD Add on Module To change the LCD backlight brightness for IP5131 SDL l Press un E 6 9 simultaneously 2 Press the Others softkey 3 Press the BL Bright softkey 4 5 Press the Set softkey twice Enter a value of 0 3 using the dialpad 0 dim 3 brightest Strata CIX IP5000 series Telephone UG 10 08 15 The Basics Customising Your Telephone Backlight On Off Available on backlit telephones and backlit add on module To change Backlight Settings 1 Press a 3 6 9 simultaneously Press the o button Press SS Use table below to choose preferred settings Press to save settings Table 4 Backlight Settings n A U N Button Input Meaning Always Off Always On On demand Backlight Timer x10 seconds Example 1 10 seconds 30 300 seconds Note FB1 is the lower left key FB2 in the next up FB3 is above FB2 and FB4 is above FB3 16 Strata CIX IP5000 series Telephone UG 10 08 The Basics Keystrip Labels Keystrip Labels Available on 9 Line LCD telephone and 10 Button LCD Add on Module Y
18. LED lights goes out and DND mode is de activated Strata CIX IP5000 series Telephone UG 10 08 57 Feature Operations Door Lock s Setting DND for Another Extension To activate DND for another extension Enter 60191 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This sets DND as if activated by the Primary extension on the target telephone Y To deactivate DND for another extension Enter 6192 hear Entry Tone the Primary extension of the remote extension the pass code hear Success Tone This removes DND from the target telephone y To change your DND Pass Code Enter 670 hear Entry Tone ext no hear Entry Tone old pass code hear Entry Tone new pass code hear Success Tone If you activate DND while a call is ringing the ringing stops The LED continues to flash on your telephone and ring on other appearances Door Lock s If you have locked doors in your facility that can be controlled through the Strata CIX system you may be able to unlock these doors by using your telephone s Unlock Door button s The Unlock Door button s is programmed to unlock a specific door Check with your System Administrator to find out the locations of your system s door phones and record them below O cation Y To unlock a door Press the specific Unlock Door button or 12 the Door Lock Number see above table The do
19. Line 9 PC is set as default and will automatically be labelled headset y To find out what features are assigned to the feature buttons 1 Dial 9876 to enter user programming mode 2 Click on E then click on each individual feature button to see the currently programmed feature Note If you reprogrammed the button functions per the instructions in the user guide you cannot manually exit from programming mode Just wait a few seconds for the system to time out and the SoftIPT will return to idle 3 To exit user programming mode wait 15 seconds and programming mode will exit automatically To change Feature Button Labels on the SoftIPT 34 1 Click the Setup icon wrench 2 From the Softphone Setting window shown right type in button labels eight characters max click OK SoftiPT Setting Phone NO 3620 Node For local calls dial E For long distance calls dial 91 Can enter labels to Line 9 David Line 8 Lines Line Line Line 6 Lines rename Lines 1 9 Line 5 Lines Line 4 Linea Feature Buttons Line 3 Line3 Line 2 Line2 Line 1 Linet Intercom Intercom IPU IP Address 1594 119 114 15 Network IntellRA PRO 100 WE Network Connection Deterministic Network E l Popup window Assign headset use to Line 9 Key Y Automatic Startup TOSHIBA SoftlPT Version 01 05 0005 Cancel Strata CIX IP5000 series Telephone UG 10 08 Feature Operations 4
20. OFF ON gt repeat lt OFF ON gt Repeat delay timer Key Repeat Setting lt 1 Short 5 Long gt A rate timer he Fast 5 Slow gt Language mode lt English US CA English UK English US CA French Spanish gt dad em dp y Input timer value lt 1 Fast 3 Slow gt ADM DEBUG mode aes Factory Setting 2 Display Key Test Display mode IP5131 Poe Strata CIX IP5000 series Telephone UG 10 08 117 Administrator Programming IP5131 SDL Settings Network Settings y To access the Network Setting screens 1 Press 3 6 9 simultaneously choose the Network soft key 2 From the IP Configurations screen there are three screens for Network Settings shown below Use the gt and lt soft keys to move from one screen to another Network Setting 6 Network Setting Network Setting DHCP On Node 1 dAuto Login Mode Auto 4IP Addr 192 168 0 10 4IPU Mode Broadcast dAuto Login Password dSubnet 0 0 0 0 4P IPU 192 168 0 77 lt Dflt GW 0 0 0 0 4S IPU 0 0 0 0 4Station 2000 Port Setting Dynamic 4 Set 1 3 Cancel gt 4 Set 2 3 Cancel gt 4 Set 3 3 Cancel gt The general operation on the Network Settings screens is as follows e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed
21. Override Busy Override Ring Over Busy Override enables you to send a muted ring tone to a busy station to indicate a call is waiting The Busy Override BOV muted ring can be programmed for each station to be two muted rings only or continued muted rings until the call is answered This option applies to the station receiving the muted ring The muted ring can be sent to the telephone speaker or to the telephone handset headset and speaker gt To use Busy Override After reaching a busy station press 2 A muted tone is heard at the busy station indicating that a call is waiting The station number displays Do Not Disturb Override Do Not Disturb DND Override lets you send a call waiting tone or ringing to a station in DND mode to indicate that a call is coming in Your telephone may be programmed to block DND Override from other telephones Your station s LCD shows the station you have called is in the DND mode OCA is possible to DND stations from stations that are programmed for DND Override Y To use DND Override After reaching a station in DND mode press 2 A tone signal is heard at the DND station indicating a call is coming in On your station the LCD shows the station number you have overridden Your LCD displays DND OVR DENY if the station you called denies DND Override Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Override Calls Executive Override Executive Override enables
22. Phantom DN You hear dial tone and the LED flashes at the in use rate 2 Press 471 Dial tone stops Your LCD prompts you to enter a code 3 Enter the COS Override Code four digits You hear dial tone 4 Dial a telephone number Note For security reasons the override codes are only available on a selected basis See your System Administrator Strata CIX IP5000 series Telephone UG 10 08 67 Feature Operations Paging Privacy Override This feature enables you to enter an established call on a line you share with another telephone Up to two station users can enter an existing exchange line to station call 1 e up to three stations can be connected to an exchange line You can also use this feature if the station that is already connected to the exchange line is in the Privacy Release mode Station users with Privacy Release can allow stations with the shared button appearance to enter their conversations even if the station entering the conversation is not programmed for Privacy Override see Privacy on page 70 Paging 68 Station users can make page announcements to telephones and external speakers Check with your System Administrator to find out the zone numbers for various paging groups y To make a Page Announcement to telephones or external speakers 1 Lift the handset press your extension button and enter a paging access code 2 Make your announcement then hang up gt To make a Group Page P
23. Privacy Privacy Privacy controls the ability of more than one person to use the same extension or exchange line at the same time Privacy applies to multiple appearances of extensions Phantom extensions outside Lines and outside Line Group buttons The application of Privacy to individual telephones is controlled in system programming By default the system is private If you are in a conversation another telephone with an appearance of the line on which you are talking cannot intrude unless that telephone has been programmed for Privacy Override In that event the other telephone may enter and leave the conversation at will If all users are provided with Privacy Release in Class of Service the system will function as non private Your telephone may be equipped with a Privacy Release and or a Privacy on Line button On a normally private telephone Privacy Release allows other appearances of you line to join the conversation On a normally non private telephone Privacy on Line allows you to exclude others The Privacy condition may be toggled at any time during a conversation At the end of the conversation the line s privacy condition returns to its original state To use Privacy Release While on an exchange line call press Privacy Release The LED lights red The outside line flashes at all appearances When another station user enters the outside line call by pressing a common outside Line the Privacy Release LED turns Off
24. Properties etc Click Help to view all SoftIPT information PDA Tested PDAs Fixed Buttons 30 You can also install the SoftIPT on a laptop tablet or desktop PC and a Pocket PC at the same time but each should have a unique station ID and license The SoftIPT works with Toshiba Pocket PC with Windows Pocket PC 2003 OS diaz E or higher shown right The following PDAs have been tested with the SoftIPT e TOSHIBA e750 e755 e800 e805 e HP iPAQ h5550 h5555 hx4700 e Headsets Plantronics MX 100 MX 150 see www plantronics com ipaq The fixed buttons on your telephone enable you to perform standard functions quickly and easily These 1 9 Eal buttons are described in Chapter 2 a The Basics SoftIPT for Pocket PC Strata CIX IP5000 series Telephone UG 10 08 SoftIPT Message Waiting Flexible Buttons All Flexible Buttons must be programmed for your telephone in system programming and vary for individual telephones If a button does not appear on your display or telephone keystrip label see your System Administrator for button assignments Line Buttons You may have buttons designated as Line and or Pooled Line Grp which enable you to directly access outside lines Pooled Line Grp enables you to access available Exchange Lines from a group of lines appearing under one button Liquid Crystal Display Your Liquid Crystal Display LCD shown right shows CF ALL 202 203 e Desk Clock and
25. Redial is not attempted while your station is busy but continues to time out The system inserts a pause P on your LCD before redialling the number gt To activate Automatic Busy Redial 1 When you reach a busy number press Auto Busy Redial or 441 The LED flashes red You hear confirmation tone 2 Hang up or press ai The system redials up to five to 20 times every 30 to 180 seconds depending on system programming Your telephone receives ring tone when Automatic Busy Redial dials the number and it is available The extension and Spkr LEDs flash green 3 Lift the handset or e HN and wait for the party to answer If you do not pick up the handset or press PRES within recall timeout five to 60 seconds after a connection is made you hear a muted ring for another 30 seconds then the call disconnects To cancel Automatic Busy Redial Press Auto Busy Redial or extension 442 Strata CIX IP5000 series Telephone UG 10 08 39 Feature Operations Automatic Callback Automatic Callback When you reach a busy station you can set Automatic Callback to have the system monitor the busy extension and notify you when it becomes idle Automatic Callback can place you in queue for an available outside line if you reach a line group in which all lines are busy When a station or line becomes available the system rings your telephone when you answer the system automatically rings the intended destination The amount
26. Selection Screen The Resetting Selection Screen will be described in detail later e Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations screen without rewriting the NV RAM data Strata CIX IP5000 series Telephone UG 10 08 125 Administrator Programming IP5131 SDL Settings IP Address for Primary DNS Domain Name Server Note If DHCP Mode is ON you don t have to set any parameters for the DNS server 1 From IP Configurations gt Advanced gt P DNS The Primary DNS Address screen displays shown right 2 Follow the steps To change settings on the screen on page 120 IP Address for Secondary DNS 1 From IP Configurations gt Advanced gt S DNS The Secondary DNS Address screen displays shown right 2 Follow the steps To change settings on the screen on page 120 Primary DNS Address 192 168 0 234 Current gt New Backspace Vol Down 4 Set Cancel gt Secondary DNS Address 192 168 0 235 Current gt New Backspace Vol Down 4 Set Cancel gt 126 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings GRQ Port Number 1 From IP Configurations gt Advanced gt GRQ Port The current GRQ Port Number displays shown right 2 Enter the New number Maximum 5 digits GRO Port Address 0 Current gt New 3 Press the
27. T 44 Call Bor ward Example niita dt 45 Call HISO eaa dk 46 CWP KODI aa T EAO 47 Call PickUp eca a Cuudaniiut sot 48 Coun Picka o DA POR RE RE Ue a E 48 Ringing Page or Held Call Pr a ea 48 A TA 50 CUPO oo 51 Caller A A O tutesretecstels 32 Conterenco alto cn nro oe icono 52 Adding Voie Math 6 4 CONTEO ao 53 Supervisiioa Tandem Callar id 54 Conference AddS put JODIO 0 A do 54 Direct Inward System Access DIS Aliada ii id 56 Direct Station Selection Buttons Hotline ooocccnnnncnnnnncccnonocnnnnncnnnonacononaninnnonoconanicononoss 56 TNO M Os ss daisies ins terse ate azct A ase deck tna ceateaianeeaaeeaaanessasane 57 Setting DND for Another EXtensION cccccccccncncnnnnnonononnnonononnonnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnos 58 Strata CIX IP5000 series Telephone UG 10 08 lil Contents Chapter 4 Feature Operations DOOL MOC a En pe sates sakes a cies ge a eect ean ene 58 A 59 Eon acia N 60 rs A E Oey ene Sang os 60 Emercency Monitoring Sales 60 E ersency RIDO JOW a ad cut seat eet res di ed aS tales valves tat Acted Aceon diana 61 Lans ude e Ode saeomennenes enmarierstene ore teers ent Teeter olaa 61 IWS SSS Walls ida 62 Turning On Off MW LED on Another ExtenslON ooccccnccccncnonnnnnnnnnnnnnononnnnnnnnonononononnnnos 63 Microphone CULO ta A ia 64 Olenook Call Anim OUn C6 asana A 65 Oy Cire CaS asin ovens a sic a acne ea gained ousnaadaestsuasoess dotnvas donwtibtinines E 66 BUSY OV Cri iG iS 66 DG NOC
28. The Phone VLAN ID screen appears shown right 2 Enter the new number maximum 5 digits 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen 132 Strata CIX IP5000 series Telephone UG Dynamic Port Base 48751 yd Current New Backspace Vol Down Cancel gt 4Disable Cancel Phone VLAN ID 1 Current New Backspace Vol Down Cancel gt 10 08 PC Port Type 1 From IP Configurations gt Advanced gt gt gt PC Port Type The PC Port Type screen displays shown right 2 Press the Access or Trunk softkey to set the value The set value will be underlined 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen PC Port VLAN ID 1 From IP Configurations gt Advanced gt mw gt gt PC Port VLAN ID The PC Port VLAN ID screen displays shown right 2 Enter the new ID maximum 4 characters 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings PC Port Type d Access dTrunk 4 Set Cancel PC Port VLAN ID 1 Current gt New Backspace Vol Down 4 Set Canc
29. The screen will move to the Resetting Selection Screen The Resetting Selection Screen will be described in detail later e Press the Cancel soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV RAM data 118 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings DHCP Server Settings 1 Press 3 6 9 simultaneously 2 From the IP Configurations screen choose Network gt DHCP Mode DHCP The DHCP Mode screen displays On i 4Off The current default set is underlined 3 Press the On or Off soft keys to change the set value 4 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change 4 Set Cancel Notes e The Network Setting Screen displays when you press Set or Cancel e DHCP is underlined in the display if you changed the setting e If the DHCP setting is changed from On to Off then the IP Addr setting on the Network Setting screen will be initialised to the initial value e The IP5131 SDL gets its IP address Subnet mask Default Gateway DNS server address from DHCP server Strata CIX IP5000 series Telephone UG 10 08 119 Administrator Programming IP5131 SDL Settings IP Address 1 Press 3 6 9 simultaneously 2 From the IP Configurations screen choose Network gt pp Address IP Addr The IP Address screen displa
30. This volume setting applies to all calls until changed To adjust Ring Tone Hands free Answerback and Speaker Off hook Call Announce Make sure the telephone is idle and the handset is on hook Press the Vol A to increase volume and Vol W to decrease volume This adjusts volume for your telephone s ring tone Hands free Answerback and Speaker Off hook Call Announce simultaneously Strata CIX IP5000 series Telephone UG 10 08 13 The Basics Customising Your Telephone To adjust handset Beep Tone 1 With the handset off hook dial the Beep Tone Adjustment Code 6101 default code You hear beep tone 2 Press Vol A or Vol to reach the desired level LCD Contrast Available on backlit telephones and backlit add on module To adjust the LCD contrast on the backlit telephones 1 Press and hold down the r button 2 Press and release Vol A or Vol W repeatedly Note Holding the Vol button does not continue to change the setting The button must be pressed for each step of contrast change To adjust the LCD contrast on the Add on Module 1 Press Contrast button to increase contrast 2 Press Contrast button to decrease contrast Note Holding the softkey does not continue to change the setting The softkey must be pressed for each step of contrast change 14 Strata CIX IP5000 series Telephone UG 10 08 The Basics Customising Your Telephone Brightness Control Available on backlit telephones with 4 line
31. To add a third station press Privacy Release again the process repeats To set cancel Privacy Press Privacy on Line to set privacy The LED lights steady red Others are blocked from entering your outside line calls when they press a common Line Or press Privacy on Line again to cancel the feature The LED turns Off Redial 70 Use this button to redial the last number dialled from your telephone To redial the last number press Redial or x0 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Speed Dial Speed Dial Speed Dial SD enables you to dial a sequence of up to 32 digits with a shorter code Dial sequences can include telephone numbers authorisation codes passwords feature activation codes and pauses Speed Dial may be used to originate a call or invoked after a call is established There are two types of Speed Dial System SD All telephones in your system can share a list of up to 800 System Speed Dial numbers under the exclusive control of the System Administrator In some cases System Speed Dial enables you to reach numbers that you would not be allowed to dial directly from your telephone Station SD Your System Administrator allocates a block of up to 100 personal SD numbers 10 per telephone You have exclusive use of them and you can create and change them from your own telephone If you have a 9 Line LCD telephone you can assign names to your station SD numbers to appear on t
32. amp PSU 168 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections User Notes Equipment details Strata CIX670 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 296mmHeight 254mm Width 672mm Width 672mm Depth 270mmDepth 270mm Weight 14 1kg fully equipped Weight 13 2kg fully equipped WARNING This is a Class A product In a domestic environment this Product may cause radio interference in which case the User may be required to take adequate measures 3 Type Approval Declaration Toshiba Information Systems UK Ltd TITU hereby declares that the Strata CIX product range complies with the requirements of the EC Directive 1999 5 EC aka Radio amp Telecommunications Terminal Equipment Directive A manufacture s Declaration under this Directive allows connection to the relevant Public Network Services and the right to place the Product on the market The Strata CIX is classified as Call Routing Apparatus it is intended to be connected to the various Public Telecommunications Network Services for the purpose of generating and terminating calls The table below lists the intended purposes of the relevant system network interfaces RCOU Analogue Loop Calling Unguarded Lines PD7002 RPTU1F RPTU2F BPTU1F Euro ISDN30 service Compliant with TBR 4 amp TBR12 RBSU1A amp RBSU2A Euro ISDN2 service Compliant with TBR 3 The system must be installed in accordance with BS6701 parts 1 and 2 the lat
33. code tone Strata CIX IP5000 series Telephone UG 10 08 References Soft Keys Soft Keys The table below is a list of soft key labels that appear on the LCD telephones Press the soft key button associated with the label to activate the feature SK 1 SK2 SK3 and SK4 Table 20 Soft Key Prompts Soft Key Activates Automatic Busy Redial after dialling a busy outside telephone number CB A Activates Automatic Callback after reaching a busy station exchange line or exchange Line group JOIN Joins all parties to a conference while on a conference call LINE Adds an exchange line to an existing call while in the Conference mode The LCD prompts you to access an exchange line after you press this key MESG Sets a message waiting indication at a busy or unanswered station OVRD Overrides options busy mode or overrides Do Not Disturb mode Enables you to enter a Page Group number 01 16 and send a page to the phones in that page group FRING Makes a called station ring when making a voice announce call to the station Disconnects a call and returns telephone to the idle state RTRN Terminates a feature operation and returns to a previously displayed state Enables you to break off from a conference call with another conference call member for a private conversation split You can use the Join key to reconnect both of you SPLT back into the conference You must be a conference master to use this See instru
34. features 1s available for your telephone 1 From outside the system dial the public telephone number assigned to DISA The call will be answered and you will hear system dial tone If you do not dial within 10 seconds the line disconnects 2 When you hear dial tone dial an extension or an outside line 3 If you dial an outside destination you may need to enter a security code provided to you by the System Administrator When you hear the tone enter the security code If accepted the call will proceed 4 If you receive busy tone and you want to dial another number while the station is still ringing press and repeat Step 2 Direct Station Selection Buttons Hotline This optional feature enables you to use a DSS button to connect directly to another station s line extension The DSS LED shows the status idle busy of the station and or the station s primary extension For example a station s DSS button LED shows busy light steady red when the station is e busy on a call on any button e idle but all appearances of the station s extension are in use by other stations When the station is in DND the LED flashes red To connect directly to another station s extension 1 When connected to a line or another station press DSS The original party is put on hold You can call a station even if the DSS LED shows busy steady red 2 Announce the call or transfer the call by hanging up or pressing Release No
35. goes idle The DSS LED remains steady red When the called station answers the transferred call the Line LED becomes steady red The DSS LED remains steady red Note If the busy station is in the Do Not Disturb mode the call will not transfer but will recall your telephone immediately If the call is not answered after a specified Recall time set in system programming camp on is cancelled and the transferred call rings back Call Answering Outside Line If your ADM or DSS console is equipped with a Line button you can answer outside line calls from the ADM or DSS console as you would from a digital telephone To answer an incoming outside line call to a ADM or DSS Console press the flashing Line Speed Dial Your ADM or DSS console may be equipped with Speed Dial buttons that can be programmed to dial telephone numbers or to access features buttons on either the ADM or DSS console function like buttons on digital telephones 86 Strata CIX IP5000 series Telephone UG 10 08 ADM DSS Console DSS Console Paging You can make an announcement page to a group of telephone speakers selected in system programming with All Call Page on the DSS console Gf programmed on either the DSS console or the ADM can be used for page announcements See All Call Page on page 69 Call Forward Override DSS Override Either the DSS buttons on your DSS console or the associated telephone can be set in system programming to
36. have finished hang up or if the parties are still talking press and hang up Both Line LEDs turn Off and the connection is released If your telephone company provides automatic disconnect supervision the connection will release automatically when the parties hang up If not the lines must be supervised to be disconnected Conference Add Split Join Drop If you initiate a conference with two or more parties you can continue to add outside callers to conference or you and another member of the conference can leave Split the conference for a private conversation During this time other conference members remain connected You can then Join both of you back into the conference or you can Drop disconnect the member you are connected to This feature 1s performed with Soft Keys if you have a LCD phone or with a Split button programmed on one of your Programmable Feature Buttons This feature also works for remote stations which are connected through Strata Net QSIG Important You must be a conference master to perform the Add Split and Drop features The conference master is the person that initiates the conference call Ifthat person drops from the conference the first person added to the conference becomes the conference master Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Conference Calls Y To add an Incoming call to the Conference l Place the first caller Conference on hold 2 Answer the
37. in Table 1 on Page 2 Strata IP Add on Modules Strata Direct Station Selection DSS console Note Telephones and ADM models that include 1 in the model number are models that support the backlight feature Organisation Chapter 1 The Grand Tour provides an overview of the P5000 telephones Chapter 2 The Basics covers the basic telephone functions Chapter 3 SoftIPT explains the various features and functionalities of the Toshiba software phone client that runs on Pocket PCs as well as wired and wireless laptops tablets and desktop PCs Chapter 4 Feature Operations includes an explanation of Soft Key operations an alphabetical feature list and LCD information Chapter 5 ADM DSS Console explains features and functions of the Add on modules Chapter 6 Headset and Handset Operation explains the interactions of these accessories with the IP5000 series telephones Chapter 7 User Programming explains how to program the Programmable Feature Buttons such as setting One Touch buttons changing Personal Speed Dial numbers as well as other user programmable functions Strata CIX IP5000 series Telephone UG 10 08 IX How to Use This Guide e Chapter 8 Administrator Programming explains features and functions to be performed by an Administrator e Appendix A References includes tables that support procedures in the Basic and Feature Operation chapters e Appendix B Hardware Connections includes
38. incoming ringing call 3 While speaking to the incoming caller press PFJutton 4 5 Press twice to join all parties together Press the blinking DN where the first caller Conference was placed on hold To Split from a conference l While in a conference call on an IP5000 series phone press the SPLT Split soft key or Split button Press the NEXT soft key until you see the extension number for the party that you want to Split out of the conference You can return both yourself and the other Split party back into the conference by pressing JOIN RTRN terminates a feature operation and returns to the previously displayed state To Drop the Split party from a conference Press the DROP Soft Key The party that you are talking to privately the party which you have Split from the conference will be disconnected Dropped and you will rejoin the conference If you are in a three way conference and Split with one of the parties the remaining party will essentially be on hold until you return to the conference Strata CIX IP5000 series Telephone UG 10 08 55 Feature Operations Direct Inward System Access DISA 96 Direct Inward System Access DISA Outside callers with touch tone telephones can call in to lines programmed for Direct Inward System Access DISA and dial an extension or outgoing line without going through an attendant or operator Check with your System Administrator to see if this
39. irreparable harm to TIU and provide grounds for TIU to seek injunctive relief without notice against You or any other person in possession of the Software You shall notify TIU immediately if You become aware of any unauthorized possession or use of the whole or any part of the Software by other persons You and any other person whose possession of the Software violates this Agreement shall promptly surrender possession of the Software and Password to TIU upon demand Furthermore you hereby agree not to create derivative works based on the Software 2 Reservation of Rights All rights not expressly granted by TIU to You under this Agreement are expressly reserved to TIU and or its suppliers and You acknowledge and agree that You are granted no right or benefit under or pursuant to this Agreement unless expressly stated 3 Intellectual Property You acknowledge that all rights of whatever nature in and to the Software are owned by and belong to TIU and or its suppliers and that You will not acquire any rights to the Software except the license expressly set forth above The Software is protected under national patent copyright trade secret and or other proprietary laws as well as international treaties Any transfer use or copying of the software in violation of the Agreement constitutes infringement of copyright and or other rights 4 No Reverse Engineering You agree that you will not attempt and if you employ employees or engage contractors you
40. line 3 When the called party answers press FY If you receive a busy tone or no answer press again to return to the original connection All parties are conferenced If the second call was placed on a Line that appears on your telephone the LED also flashes green 4 Repeat steps 1 3 until all parties are added or the maximum number of parties is reached Note When the Master of the conference hangs up the control is automatically transferred to the first internal station added to the conference call If no other internal stations are included in the conference call the call will be disconnected 52 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Conference Calls Y To transfer conference control 1 Complete Steps 1 and 2 above to add the line to which you wish to transfer conference control See previous Note 2 Announce the call and hang up to transfer it This station now becomes the conference Master with the ability to add or delete parties Y To hold a conference call If you are the Conference Master press the ES button once or twice for Executive Hold to place the conference call on hold The other parties can continue with the conference Music on hold is suppressed and your extension LED flashes green You can rejoin the conference at any time by pressing your extension button When you return you retain Master status Adding Voice Mail to a Conference The Conference Master can ad
41. of time the system will wait for an idle destination is set in system programming Automatic Callback is also known as Exchange Line Queuing y To set Automatic Callback 1 If you hear busy tone after dialling an outside line access code or a station number press Auto Callback or 4 Busy tone stops followed by success tone then busy tone resumes 2 Hang up You can make other calls while waiting 3 When the called station or outside line becomes idle your telephone rings and you will see a fast flashing LED e If you called a busy station the extension LED flashes green incoming call and the called number displays e If you called a busy outside line the extension LED flashes green incoming call rate The seized line s number displays 4 Answer within about three rings can be programmed to ring up to three minutes to prevent the callback from being cancelled After you answer you hear success tone and the LED flashes green in use If you hear a busy tone after answering a callback the called party is already on another call or the line has already been seized or has received an incoming call Your request 1s not cancelled You will be called again the next time a line becomes idle If you were attempting to make an outside call the telephone number is automatically dialled including the account code or override codes that were used Y To cancel ACB Press Auto Callback or extension button 431
42. soft key shown right Select Directory menu appears TOM EDISON NO 2004 Note The soft keys on the Select WEDNESDAY 05 APR 1 01PM Directory are My Personal Speed Dial DIR Names EXTR System Speed Dial Names INTR Directory Number Names Dial Cancel directory get dial tone E E ES 2 Choose the directory you wish to access and use the dial pad to enter the name Notes Y DD Uu E W If a directory is not selected and a name is entered all directories will be searched To enter names from the dial pad press the dial pad button associated with the letter to be entered Press the button once for the first letter twice for the second letter etc Left and Right Soft Keys are available to move the cursor Press Find to start the directory search Press Next to move forward through the directory Press Back to move backwards through the directory Press Call to connect to the directory entry selected Press Cncl to quit the directory search Strata CIX IP5000 series Telephone UG 10 08 The Basics Answering a Call Answering a Call There are several ways to answer a call Handset When the telephone is programmed for Ringing Line Preference pick up the handset and the telephone automatically answers the ringing line or press the button associated with the ringing line flashing green LED Speaker When the telephone is programmed for Ringing Line Preference press and th
43. table below Message numbers 5 9 can be defined by your System Administrator Msg No Characters Displayed Additional Digits o jourrounch a Wamectns 2 oa o Drectory Number 69 220 2 aon o meea a m baee 02 To set an advisory message 1 Go off hook or press your extension button to hear dial tone Press 411 Enter Message number see table above DE E Enter additional digits 1f required 5 Go on hook or press to release the line To clear the registered message 1 Go off hook or press your extension button to hear dial tone 2 Press 412 3 Go on hook or press to release the line Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Alarm Notification Button Alarm Notification Button The Alarm Notification Button must be setup by your System Administrator on your station gt When the Alarm Notification button displays Call your System Administrator This button stops displaying when the alarm clears or when you press the flashing button If the alarm has not been cleared the Alarm Notification Button starts flashing every 10 minutes Automatic Busy Redial After reaching a busy outside number you can activate Automatic Busy Redial so that the system automatically redials the number at regular intervals The system repeats the redial until the destination is no longer busy Check with your System Administrator to see if this feature is setup for your telephone Automatic Busy
44. talk to the new caller then press and release the button again to return to the original caller The PDN flashing rapidly means talking to OCA caller PDN flashing at a normal steady pace means talking to original caller In both cases neither caller can hear the other Your LCD indicates which station or exchange line you are connected to To answer a Speaker OCA call 1 While you have a handset call in progress and you hear one tone this indicates that a second station is calling The second caller connects to the speaker in your telephone The Spkr LED flashes and the Mic LED lights You will be speaking to the first caller through your handset and the second caller through the microphone 2 To turn off your microphone speaker to the second party you can press or Microphn Cut off the Mic LED turns Off You will no longer be tal the second caller although he she can still speak through your speaker 3 Press or Microphn Cut off again to reconnect to the second caller You can A LN often as you choose If you do not want the first caller to hear your conversation with the second caller cover the mouthpiece of your handset Strata CIX IP5000 series Telephone UG 10 08 65 Feature Operations Override Calls 66 Override Calls The available override features are e Busy Override e Do Not Disturb Override e Executive Override e Destination Restriction Traveling Class Override e Class of Service Override e Privacy
45. telephones prompt you to ENTER ACCOUNT CODE NOW 2 Enter the account code digits The LCD prompt disappears upon entry of the first account code digit After the account code 1s entered the time indicator is restored to the LCD 3 If your station is set for Verified Account Codes you hear a confirmation tone when the code is valid If the code is invalid you hear two short tones 4 Enter the Account Code Your conversation is not interrupted To enter an Account Code using access codes Note It s a good idea to warn the other party that you will be disconnected momentarily when you enter the access code Once the code is entered you will be connected again 1 After accessing an exchange line press PY Once you press EA you call is interrupted you and the other party cannot hear each other You will hear feature dial tone 2 Dial 46 LCD telephones prompt you to ENTER ACCOUNT CODE NOW 3 Enter the account code digits The prompt disappears upon entry of the first account code digit After the account code is entered the connection 1s restored and the LCD shows the time Strata CIX IP5000 series Telephone UG 10 08 3 Feature Operations Advisory Messages 38 Advisory Messages Advisory messaging enables you to store an informative message for LCD telephones that call your telephone The messages can be up to 16 characters long The Strata system provides a number of predefined messages shown in the
46. tilt angles and telephone wiring diagrams How to Use This Guide This guide provides in depth instructions for the IP5000 series telephones and their features Most telephone users can use the Strata CIX P5000 series Quick Reference Guide instead of this guide Conventions Note Elaborates specific items or references other information Within some tables general notes apply to the entire table and numbered notes apply to specific items Important Calls attention to important instructions or information CAUTION Advises you that hardware software applications or data could be damaged if the instructions are not followed closely WARNING Alerts you when the given task could cause personal injury or death X Strata CIX IP5000 series Telephone UG 10 08 How to Use This Guide Represents any Directory Number button also known as an extension or intercom number Telephones can have multiple extensions Incoming calls ring extensions bottom to top PDN Represents any Primary Directory Number button the extension number for the telephone SDN Represents any Secondary appearance of a PON A PDN which appears on another telephone is considered an SDN PhDN Represents any Phantom Directory Number button an additional DN Indicates entry of a single key For example Type prog Press then press Enter Shows a multiple PC keyboard or phone button entry Entries Plus without spaces between them show a simul
47. twice will not cancel the selection 148 Pressing the EXEC soft key while Network is displayed underlined will initialise the selected item and will rewrite the NV RAM data and cause the screen to move to the Resetting Selection Screen The Resetting Selection Screen will be described later Pressing the EXEC soft key any item except Network is displayed underlined will rewrite the NV RAM data and go to the Configuration screen If no setting change is made to the items and the EXEC key is pressed the NV RAM data will not be rewritten and goes to the Configuration screen Pressing the CANCEL soft key will not initialise and goes to the Configuration screen Table 17 on page 116 shows the Initial values of Settings Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Reset 1 From the IP Configurations menu select Reset The Reset screen displays This screen will also display when you press the Set soft key after a setting change is made in the Network Advanced and Initialise screens 4 res Reset execute 2 Press Exec to reset the terminal Initialisation of the telephone set will begin Or press Cancel to go back to the IP Configurations screen 4 Exec Cancel gt Note If the screen moves to the IP Configurations screen without resetting even though there are changes in subsidiary item settings then Reset will flicker black and white to pr
48. voice paging device to announce the parked call for pickup from another station If you park a call and it is not retrieved it will recall to the parking station and one of the following occurs e If your station is idle when the system Call Park recall timer expires the parked call automatically recalls to your station e If your station is busy the parked call camps on If you have an LCD telephone you can let the system automatically select an available orbit number which displays on your LCD Y To park a call 1 While on a call press Park in Orbit or press 33 The LED flashes green consultation hold If you were on an extension during the call and you have line button on your telephone the line LED will flash until the call is picked up depending on programming 2 Specify the Park Orbit using one of the following e Press x and the system automatically selects a General Park Orbit between 7000 7019 The chosen orbit appears on the LCD e Enter a valid extension e Press and the system automatically selects your extension as the orbit 3 Hang up The caller s extension or line number and the orbit number are shown If the parked call is not retrieved within a specified time the call rings back to your telephone When a parked call recalls your telephone the LCD shows the line or extension that 1s recalling and the orbit number Strata CIX IP5000 series Telephone UG 10 08 47 Feature Operations Call Pickup
49. will use your best efforts to prevent your employees and contractors from attempting to reverse compile reverse engineer modify adapt translate or disassemble the Software in whole or in part except and only to the extent that such activity is expressly permitted by applicable law 5 Termination Any failure to comply with the terms and conditions contained in this License or termination of TIU s arrangements with its suppliers will result in the automatic termination of this License without notice from TIU and the reversion of the rights granted hereunder back to TIU 6 Limited Warranty TIU warrants that any media on which the Software is furnished is free from defects in material and workmanship under normal use for a period of ninety 90 days from the date of delivery to You Subject to the foregoing the Software is provided as is without warranty of any kind Further to the maximum extent permitted by applicable law TIU and its suppliers disclaim and hereby exclude all conditions warranties and other terms with regard to the Software including but not limited to any conditions warranties and other terms of non infringement of third party rights year 2000 compliance merchantability satisfactory quality and fitness for a particular purpose relating to the ownership of the Software or as to price in every case whether express or implied by statute common law custom collaterally or otherwise The entire risk as to the quality and perform
50. y repeatedly Note Holding down the Vol key does not continue to change the setting The key must be pressed for each step of contrast change Y To adjust the LCD contrast on the Add on Module 1 Press 2 3 6 9 simultaneously 2 Press Contrast or Contrast softkey button to increase or decrease contrast 3 Lift the handset off hook on hook to save settings Strata CIX IP5000 series Telephone UG 10 08 113 Administrator Programming IP5131 SDL Settings IP5131 SDL Settings This section contains instructions to configure the IP5131 SDL telephone All instructions found in this section pertain to the items found in the IP Configurations screen of the IP5131 SDL telephone Configurations gt Press 2 e 6 9 simultaneously to display the IP tp Gongiourations Configurations main screen ni Repeat Y To access any of the screens that relate to an item on Network Net Diag the Configurations screen 4Advance Factory Press the soft key that corresponds to the item The Sonne ue details pertaining to that item display Others Note The following table explains each of the items ER displayed on the Configurations screen TEM INFORMATION DISPLAY Term Info Displays the Software Version the MAC address the Regional Code and xIPU address You can press the EXIT soft key to go back to the IP Configurations screen Note This screen is for display only and you cannot make any changes to the setting
51. 5 hear three tone bursts then enter the door phone number 01 24 depending on system size A two way talk path exists between your telephone and the door phone The door phone will not ring You can audibly monitor the area around the door phone gt To call from a door phone 1 Press the door phone button and then release it You hear a distinctive ringing tone one or five times set in system programming 2 When answered speak at a normal voice level in the direction of the door phone Echo Cancellation If you hear echo on your IP telephone tap either Vol A or Vol y once to cancel the echo Emergency Call To make an emergency call dial 999 or Access Code 999 This depends on off hook preference set up for your telephone Note Check with your System Administrator for the Access Code because this code may be different from the one used to get an outside line Emergency Monitoring Station Y our system may have one IP telephone assigned as an emergency monitoring station If your telephone has this assignment your line LED will flash green when someone makes a 999 call When you answer the call you can listen in and participate in the conversation See your System Administrator for more information on this feature 60 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Emergency Ringdown Emergency Ringdown If a station remains off hook for a programmable period it can be automatically treat
52. 60 500 0 6s On 1000Hz 0 6s On 800Hz 10 2000Hz 0 6s On 1000Hz 0 6s 800Hz 11 2000Hz 10Hz 0 7s On 660Hz 0 7s On 500Hz Intrpt 1s On 3s Off 12 860 1180Hz T1 8 1s On 1 S Off 1300 1 780Hz T2 T1 0 5s ON T2 0 5s On Repeat 10 08 Strata CIX IP5000 series Telephone UG Call on Hold Internal Hold Tone I C PSTN call Opt 18 2 I C PSTN call Opt 3 amp 4 I C PSTN call Opt 5 amp 6 I C PSTN call Opt 7 I C PSTN call Opt 8 I C PSTN to Busy DKT I C Int call Opt 1 I C Int call Opt 2 Call from D phone A Call from D phone B Call from D phone B Busy DND Override Recall Indication Emergency Ring down Call 171 Hardware Connections User Notes Tones Frequenc Cadence Meanin Signal to q y g 2 Wire 20Hz 0 4s On 0 2s Off 0 4s On 3s Off Ringing Signal CatS 20Hz 1s On 3s Off InternalRinging Signal External DTMF A 80 or 160mS Voice Mail Answer DTMF D 80 or 160mS Voice Mail Disconnect DTMF 2 80 or 160mS Voice Mail Recall MWI Signal a 20Hz 0 9s ON 0 1s OFF Message Waiting Signal 1s On 1S Off Recall Ringing signal 1209Hz 2 bursts 0 16s On twice then 3s External Call waiting Off 1209HZz 2 bursts 0 5s On twice then 3s Off Internal Call waiting Internal General 350 440Hz Continuous Dial Tone 400 T1 350 4 bursts of 0 125s T2 3sOn DND Stutter Dial Tone 40Hz T2 350 440Hz 5 bursts of 0 1s 3s On MW Stutter Dial Tone 400Hz 0 375s On 0 375s Off Repeated Normal Extension Busy 400Hz 0 375s On 0 375s Off
53. BOV Default Handset carbon supported Auto default Turn LED Off if carbon headset is not attached Default recommended for GN Netcom Headset GN9330 Turn LED On if carbon headset is attached 4 Press to set the above data 5 Lift the handset off hook on hook to save the settings Strata CIX IP5000 series Telephone UG 10 08 109 Administrator Programming Setting the IP Telephone Headset Transmit Volume Setting the IP Telephone Headset Transmit Volume Table 16 AS Transmit Level Level 7 min Level ON oF oN lew 1 Press 3 6 9 simultaneously 2 Press 3 4 Press the Feature Buttons to turn the LEDs On Off for the desired volume Press transmission level see Table 16 Volume Level Transmitted from Headset Microphone ON Level 4 Level 3 initial value 5 6 de Press FB4 for headset voice output in speakerphone mode LED On with LED Off without Press to set the above data Go off hook and hang up Viewing IP Telephone Terminal Information 110 l Press 3 6 9 7 simultaneously 2 Press 1 then press Press FB1 to view IPT firmware version application and boot versions read only Press FB2 to view IPT MAC address read only Lift the handset off hook on hook to save the settings Note FB03 will display the Regional Code default 0 FB04 will display the connecting IPU address Strata CIX IP5000 series Telephone
54. CD indications after a short delay after you checked all messages 5 To manually turn off your Msg LED press your extension button then press 409 Do this step for each message received Strata CIX IP5000 series Telephone UG 10 08 The Basics Message Waiting Turning On Off MW LED on Another Extension If you call an extension and it s busy or there is no answer you may be able to light that extension s Message Waiting LED and enable that extension to call you back The ability to perform this feature is set in system programming 1 Dial an internal extension You hear busy tone or there s no answer 2 Press E or 7 The Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where you set a Message Waiting light Example MW SET TO 3620 If you decide to cancel the Message Waiting light at this point press or 7 again while ring over tone 1s playing and the light will be cancelled 3 Press Ex Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing button which calls you back 4 To turn Off a Message LED that you have set on another extension press 64 plus the extension number that has the message light set Then press or hang up to release your telephone Your LCD shows the extension and ANCEL or dial the extension that you set the Message LED on then press 77 Then
55. Call Forward Categories You can set Call Forward for the following categories of calls Within these categories you can use five different types of Call Forward Settings as detailed in the next section Call Forward Any Call Forwards any call whether an internal call or incoming line call Call Forward Incoming Line Forward incoming line calls only Call Forward Any Call Set for Another Station Enables you set forwarding of all calls for another telephone within your telephone system Call Forward Incoming Line Set for Another Station Enables you to set forwarding of incoming line calls for another telephone within your telephone system Notes Call Forward Any Call and Call Forward Incoming line can be set simultaneously on a telephone This allows incoming lines calls to be forwarded to a different destination than all of the other types of calls Call Forward destinations can be set to internal destinations or an outside telephone number You can change your forwarding destination from outside the system using the DISA feature See your System Administrator for DISA telephone numbers and security code access Call Forward Settings Call Forward All Calls Forwards all calls immediately Call Forward Busy Do Not Disturb Forwards calls immediately when your extension is busy or in Do Not Disturb DND mode In Tone first systems with multiple lines Call Forward Busy forwards calls only when all line
56. D Backi SENS n a E et 112 LCD Backhent Brechiness C OntrOl sari ia li 112 Handset Headset Side Tone Volume SettiO8 oooooononnccnnnnnnnnnnnnnnononnnnnnnnnnnnonananinenoss 113 ECDAE ITA SEO o ati ia 113 PPS 13 eS DE Stinson italia 114 COMMGULANONS ta OS can 114 NEILWOIR SOINE Shes ons Sas id 118 Advanced NetWork SENES na 125 SOUNT SON Saarna NE a N E A A E TN 134 ETRE aan io A ESOO 138 MES O ideo 140 Loop Back Testi aia 143 EIES A Nene cere nape mnOn ne E E AE Tea ee ETE EEE TTS Henne EEE at EE Menten ee Tee treater er rarer 145 WTAE Ss tes aca tia tte E T 148 PRS sacs sare E E E N bie ounce E T EE tas sabe date Masai E E E E 149 Appendix A References CAIRO Ad IE RE EEEE S ANEAN EEEIEE EEE EE 151 DOLK OVS a a ih Ra ta sh wale haeduasils elena reel gaa 155 BU Oi Label e ne Ue ao ES 156 vi Strata CIX IP5000 series Telephone UG 10 08 Contents Appendix B Hardware Connections Appendix B Hardware Connections IPS000 Series Telephone TIL AnS Ai 161 CONMECIOM ICONS x srt ed NS e Audet ub le ef 163 AA o A 164 A A nant een aie tea 165 O A O EE OAE EN 175 Strata CIX IP5000 series Telephone UG 10 08 vil Contents Appendix B Hardware Connections viii Strata CIX IP5000 series Telephone UG 10 08 Introduction This user guide describes how to use the Toshiba IP5000 series telephones with the Strata CIX670 CIX200 CIX100 and CIX40 telephone systems These include Strata IP5000 series digital telephones shown
57. DIS Crh OVE Mide A saecece don E ds oanitesoonatseoehsbaeaetae 66 Exec O 1c 8 6 Seen ee le ale ote 67 Destination Restriction Traveling Class Override ccccccccnnonnooccncnncnnncnnnnnonononnccncncnnnnnnns 67 CSS OSC ICC CONC aot ii 67 PIV ACY Over Clare ASA E ds 68 SN a aan aescemeeoe T E taipnat T AAE arenes tanee sera caactcals 68 PTS W C1 MI La Cai aaa aa 68 RA A O 69 CT SCN CY Page a Sa 69 A otaa Sars flaca Rant laasuau a tabaci untae NaSeatts cntne cansiasetstiakes 70 GU Pane ea RE ae yt E et me er error 70 A a on O cn saceu bocaudensasenaacacten sea ediense 71 Making a Call Usine Speed Dia id 71 Storing a System Station Speed Dial Number oooooonnncnnncnnncnnnnnonocncnncnnnnnnnnnononannnnnss 72 Advanced Speed Dial Opera dd 73 Storme Personal speed Dia LN ames incisos 74 Time and Date Setin Local it cod 76 Tone Bimst VOCE First Sis alin s a Il Tone FSCS LNA lA ena a a ido T1 VOIce Past Sonalo aaa 77 Tone Pulse Dial il ita 78 Uniform Cal DISTAL oia 79 Strata CIX IP5000 series Telephone UG 10 08 Contents Chapter 5 ADM DSS Console PA II se aecedaanaeioes 80 Chapter 5 ADM DSS Console AU Ss ao 81 ADM ida 82 Buttons nd LED Seti 82 Addis ar ADM a renee wee 83 BT SMe ss COU AP A 83 Keystrp Label pass sce ices a E aE S 83 PSS COT ia 84 DSS BUNOS aeina do ais 84 Ca O aa N 84 Transfemine toan dle Staton is 85 Can Transiter y Camp di 86 CalAns vernos Oiiside Lie till 86 peca Dilo cids 86 ACTING d
58. DSS Console 5 This chapter provides an overview of the optional units that can be connected to the IP5000 series telephones Add on Modules The following Add on modules provide additional buttons e 10 Button LCD Module LM5110 up to two supported per telephone e 20 Button Add on Module with paper keystrip KM5020 up to two supported per telephone e Digital Direct Station Selection DSS Module with 60 buttons and Paper Keystrip up to three supported per telephone Note The LM and KM modules can be used in conjunction with one telephone Strata CIX IP5000 series Telephone UG 10 08 81 ADM DSS Console ADM ADM Buttons and LEDs The 10 button LCD add on module and the 20 button keystrip add on modules have programmable feature buttons that can be assigned as Exchange Line Directory Number DSS One Touch Speed Dial or any other programmable feature shown right When a Programmable Feature Button is programmed as a DSS button or a Line button 1t will have an LED that provides a status of the outside line or station assigned to 1t The DSS button acts like a speed dial button to a specific extension e A station or line shows steady red when in use by others green when in use by your extension e A DSS LED will flash red while making a call and turn intermittently green once connected e An outside Line LED is green when the outside line is in use by your extension It is red if it is in use by another teleph
59. IP Configurations menu select Sound gt Side Tone Mode gt mm gt Side Tone Mode The Side Tone Mode screen on displays pa 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change q Set Cancel Side Tone Volume 1 From the IP Configurations menu select Sound gt gt i gt Side Tone Volume The Side Tone Volume screen display Side Tone Volume O Current L_ New O Min 12 Max 2 Enter the new volume level 3 Press the Set soft key to accept the change Backspace Vol Down Or press the Cancel soft key to cancel the change and Minus Key go to the Sound Setting Screen 2 q Set Cancel gt Refer to Notes section of Tx Volume for additional details Strata CIX IP5000 series Telephone UG 10 08 137 Administrator Programming IP5131 SDL Settings Key Repeat From the IP Configurations menu select Key Repeat The Key Repeat Settings screen displays The general operation on the Key Repeat screens 1s as follows e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if any setting of an item on this screen is changed Key Repeat Setting 40ff On Setting On 4Repeat Delay Timer 1 4 Repeat Delay Timer 1 4 Set Cancel e Press the Ca
60. IP5000 series telephones are identified with icons The connector icons and their meaning are shown below Add On Module ADM Cable Connector AC Power Adapter 12 VDC Input NS Featurephone Speaker Control IP Network Connection o a PC Connection aa NN Exchange LineConnection model IP5122 SDC only Strata CIX IP5000 series Telephone UG 10 08 163 Hardware Connections Wiring Wiring IP5000 series Telephone Connectors Ferrite Core gt gt 0 100cm LAN Cable a Local Power LAN Connection Analogue Exchange Line SDC Station only from internal switch 1 optional i a External Speaker T a 1 E I a Handset ADM Cord cable Headset Cord The IP5000 series telephones include the special long tail handset cords required to fit the tilt bases 164 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections User Notes User Notes 1 Safety Approval Toshiba Information System U K Ltd declare that the Strata CIX product ranges comply with the EEC s LVD directive Directive No 73 23 EEC The product has been assessed and found to comply with EN60950 1 2001 The notes listed below form part of the products compliance with the aforementioned European Nor IMPORTANT SAFETY NOTES 1 1 All systems must have an earth connection and 1t must be hardwired to a main earth distribution point The main cabinet must be earthed 1 2 The table below identifies and classifies the p
61. O Q O a O F O Q O O jo EA O NR D D gotom R S E MOR O Press Vol VW button to back space Press 0 for all punctuation marks Press to toggle between Alpha and Numeric modes Press x to enter a period 128 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings External Administration Terminal IP Address Upper Bound Setting This screen can be used to set an External Administration Terminal IP Address Upper Bound External accessing 1s not enabled 1f the Upper and Lower bound IP addresses are initial values 0 0 0 0 External accessing is enabled 1f the External Administration Terminal IP address is within the Upper and Lower bound IP address range 1 From IP Configurations gt Advanced gt gt Adam Addr Uoer Bound Admin_U The External Administration Terminal IP 0 0 0 0 Curent Address Upper Bound Setting screen displays shown TT New right 2 Follow the steps To change settings on the screen on les talon page 120 i 4 Set Cancel gt Strata CIX IP5000 series Telephone UG 10 08 129 Administrator Programming IP5131 SDL Settings External Administration Terminal IP Address Lower Bound Setting This screen can be used to set an External Administration Terminal IP Address Lower Bound External accessing 1s not enabled 1f the Upper and Lower bound IP addresses are initial values 0 0 0 0 External accessing is enabled 1f the External A
62. Repeated Busy Extension in DNDNU Reorder Tone 400Hz 0 375s On 0 375s Off Repeated 440Hz 1s On Executive override 1 2 4 3 4 400 450Hz 0 4s On 0 2s Off 0 4s On 2s Off Ringing Back Tone 5 6 T 8 9 350 440Hz 3 bursts of 0 1s Entry Tone 10 1209Hz T1 T1 3 bursts of 0 25s T2 0 25s 500Hz T2 three times 11 350 440Hz 3 bursts of 0 125s In callPrgmg Operation 12 2000Hz 2 bursts of 0 125s meena 13 2000Hz 0 75s On Prgmg Operation rejected 14 350 440Hz 1s On 2s off repeat CFD stutter dial tone Operation rejected In callOperation accepted 172 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections User Notes 4 2 System Port to Port losses The table below lists the various typical transmission gains losses when inter connecting the various port types RPTU1F RSTU3F Sys Port Type RCOU RBSU2A RPTU2F ASTU Reruwer ps pe o o fo Jo RBSU2A 19 18 o jo fo e IA Values indicate a transmission loss 4 2 Loudness Ratings The table below lists the measured loudness rating of the Toshiba proprietary terminals SLR and RLR Okm PSTN All values are 1dB BDKU BDKS BWDKU ITS A Sys Port Type RCOUSF EDO Ta a ee 5dB to 16dB Strata CIX IP5000 series Telephone UG 10 08 173 Hardware Connections User Notes 174 Strata CIX IP5000 series Telephone UG 10 08 Index A abandoned call numbers see Call History 46 about this book conventions x how to us
63. Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen Backspace Vol Down 4 Set Cancel gt Note For other notes refer to Station ID on page 122 RRQ Port Number 1 From IP Configurations gt Advanced gt RRQ Port The RRO Port Number current RRQ Port Number displays shown right 0 uni 2 Enter the New number Maximum 3 digits To New 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change Backspace Vol Down and go to the Network Setting screen Note For other notes refer to Station ID on page 122 4 Set Cancel gt Application Server Address 1 From IP Configurations gt Advanced gt AP Addr The current Application Server Addr screen displays Application Server Addr 192 168 0 235 Current PWA TEAN EO N R Note The Application Server Address can be an IP Address or a URL alphanumeric See Dial Pad Backspace Vol Down Alphanumeric Characters on page 128 to enter the URL 2 Follow the steps To change settings on the screen on e Set Cancel gt page 120 Also see Table 18 on Page 128 for additional information Strata CIX IP5000 series Telephone UG 10 08 127 Administrator Programming IP5131 SDL Settings Table 18 Dial Pad Alphanumeric Characters O N O mtr O sad Q Q ojo Comal Comma ojo JIQ Q O F
64. TOSHIBA Leading Innovation gt gt gt j pe IP5000 SERIES FEATUREPHONE USER GUIDE Publication Information Toshiba Information Systems UK Ltd Business Communications Division reserves the right without prior notice to revise this information publication for any reason including but not limited to utilization of new advances in the state of technical arts or to simply change the design of this document Further Toshiba Information Systems UK Ltd Business Communications Division also reserves the right without prior notice to make such changes in equipment design or components as engineering or manufacturing methods may warrant It is intended that the information contained within this manual is correct at the time of going to print however all liability for errors or omissions is excluded IP5000 UG VA Version A October 2008 CAUTION O Copyright 2008 Toshiba Information Systems UK Ltd Business Communications Division All rights reserved No part of this manual covered by the copyrights hereon may be reproduced in any form or by any means graphic electronic or mechanical including recording taping photocopying or information retrieval systems without express written permission of the publisher of this material Strata and Stratagy are registered trademarks of the Toshiba Corporation in Japan and other countries Trademarks registered trademarks and service marks are the propert
65. The display of a pause in the Speed Dial Number shows a P without specifying the duration In this example you would see PP Example of Special Character Usage To create a One Touch for Park and Page under one button program the following sequence under the One Touch button gt CNF 33 gt FB1 430 CNF puts the caller on hold and gets new dial tone 33 code to park call xx this special character outputs a single which will select an available orbit and display the selected orbit on the phone o This special character is a Stop The dial string pauses and enables the user to view the selected orbit on the display The dial string will restart from this point when the One Touch button 1s pressed again FB 1 gets new dial tone on the PDN 30 code for All Call Page which allows the user to page the location of the orbited call To Use a One Touch Button Press the One Touch button Setting Changing a Personal Speed Dial Code See Storing a System Station Speed Dial Number on page 72 Strata CIX IP5000 series Telephone UG 10 08 99 User Programming Feature Codes Feature Codes Feature Access Codes are entered as a Leng on your telephone to use a particular feature For an example of Call Forward see Call Forward Examples on page 45 1 Table 14 Feature Access Codes Account Code while on a call Automatic Busy Redial On Automatic Busy Redial Of Automatic Cal
66. UG 10 08 Administrator Programming Reset Factory Default Settings Reset Factory Default Settings Y To reset the LCD settings to Factory defaults l 2 3 Press 3 6 9 7 simultaneously Press Volume A Press to access Initialising Mode FBO01 Resets Terminal Data This includes Handset Volume and Handset Headset sidetone FB02 Resets LCD Contrast Backlight data FBO3 Resets Network data FB04 Resets Analogue exchange settings on IP5122 SDC only Press FBxx to turn on initialisation FB will light red When FB s have been selected press to save the settings Lift the handset off hook on hook to perform initialisations Telephone will reset Handset Volume 4 Press 3 6 9 4 7 simultaneously Press EJ button Press to access Sound Level Setting Mode FBO1 Sets Handset Transmit Tx volume FBO2 Sets Handset Receive Rx Press FBxx and enter a value from 8dB to 6dB Default value is 0 Tx Rx 66 99 Note To enter a negative number use the key in place of the sign 5 6 Press to save settings Lift the handset off hook on hook to save settings Strata CIX IP5000 series Telephone UG 10 08 111 Administrator Programming Reset Factory Default Settings LCD Backlight Setting Press 34 6 9 7 simultaneously Press 0 display shows LCD backlight setting Press FBO1 to change Backlight mode Enter
67. a 87 Call Forward Override DSS Override hoiii nn A E A E 87 Nieht Eranster DUO a a Pians bh rabebau cadaisaesd ov season teas 87 Chapter 6 Headset and Handset Operation Recommended Headset O 89 Headset and Handset IiteraGtOns ricino 89 AUTO or E AR BON SEMIN nd e 90 Headset Transmit evel Adjustment iio 91 Handset be Vel Ad WSUS Sc aiii 92 Chapter 7 User Programming Prosramming Feature Buttons 96 User Prosramnin VIO Osdia 96 Programmable Feature Button Codes iii ia ads 96 Setting Changing a Programmable Feature Button s Function oococccccncccnnnnonnonnnnnos 97 Ome Ton ME OTON e 98 Changing a One Touch Button sida ado dels 98 To US a One Town EBUN e si 99 Strata CIX IP5000 series Telephone UG 10 08 Contents Chapter 8 Administrator Programming Setting Changing a Personal Speed Dial Code ccccccccooonnccnnnnnnnnnnnnonononccnnnnnnnnnnnnnaninoss 99 E 100 Chapter 8 Administrator Programming mtualsmo the Telephone aid eos 105 TP SEU Insta CU OS estao dais 106 mal SCAT a ccces iets ctstcteuasacaaaioasucdica sasga2eacastackoatcow O 108 IP Telephone PUC ION CUNAS aada aa EEE 109 Setting the IP Telephone Headset Transmit Volume o oooooooonncncnnnnnnnononononnncnnnnnnnonnnnnos 110 Viewing IP Telephone Terminal Informati0N oooooooonononanonononnnnncnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnss 110 Reset Factory Default EUA da ias 111 PPI Ss ty ONIN CC E EAEE E AETA E E A AE AE E E esa A E EEEE 111 EC
68. a single ring tone If using the Tone signalling mode you hear successive ring tones 2 Announce the call With Tone signalling you would have to wait for the called station to answer before announcing the call 3 Hang up The call rings the called station when you hang up While the called station 1s ringing the DSS LED 1s steady red and the Line LED flashes green at the on hold rate or if on a extension button it goes idle When the called station answers the call the DSS LED stays steady red and the Line LED becomes steady red 4 If the station does not answer before a period set in system programming the call recalls your station Strata CIX IP5000 series Telephone UG 10 08 85 ADM DSS Console DSS Console Call Transfer with Camp on You can transfer a call to a busy station from either a DSS console or an ADM Use the DSS to transfer the call even though the DSS LED associated with the station you are transferring to is red To transfer call to a busy station 1 Press DSS corresponding to the busy station to be called You may hear a busy tone The original caller is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED remains steady red 2 Hang up The call rings the called station once with the camp on tone While the called station is receiving this tone the Line LED flashes green on hold rate or if you are on a extension button it
69. able below for the desired Pickup feature Table 7 Call Pickup Feature Codes Ringing or Press Ext Button then dial To Pick Up Page Calls the access sequence below l A call ringing or held at the Extension Number 5 6 Ext No Directed DN ENE A call Ringing held or parked at the Ext No 5 29 Ext No Directed Ext A call ringing on any line of this Primary Ext No 5 5 Primary Ext No Directed Group A call ringing an extension in this Pickup Group Ext No A call ringing this Ext No only Other lines 4522 Ext No ringing on the same phone are unaffected Outside Calls Any incoming outside line call All Call G 5 36 Page Zone No all GTOUP An All Call Page Group Page and or External 01 08 a ema Page by Page Zone or by a specific Ext No phone being paged the access sequence below A call held on this outside line only regardless 45373 Outside Line No of the phone that placed the call on hold Must 001 128 enter a three digit outside line no e g 007 Directed Ext A call held on for this Ext No regardless of 45474 Ext No Retrieve where this Ext No appears Notes Outside Line Retrieve e The Primary extension number is the directory number by which the telephone set is defined Other non primary extension numbers may also appear on the telephone By convention the Primary extension number is assigned to the first button on the bottom left hand side of a multi
70. access code 66 Escape x functions as an escape key indicating that the number immediately following represents something exceptional When is used as an escape character it consumes one Speed Dial digit Entering 7 to insert a seven second pause would use two of 32 characters escape sequences Example To insert a 17 second pause press 9 gt 8 A P displays denoting a pause in the SD number In this example you would see PP xis entered into the speed dial string is entered into the speed dial string Long SD Numbers A pause from 1 9 seconds To pause longer than 9 seconds enter more pause 19 Up to 32 digits can be stored in one SD location If you exceed 32 digits the excess digits are automatically stored in the next sequential SD location If SD 100 contains AQ digits then 8 of those digits would be stored in SD 101 If you save other digits to SD101 they will over write the eight digits automatically stored there Strata CIX IP5000 series Telephone UG 10 08 73 Feature Operations Speed Dial 74 Storing Personal Speed Dial Names You can store names with Personal Speed Dial numbers These names will display as Soft Keys that can be used for dialling from the telephone LCD directories Notes Speed Dial locations must be assigned to your telephone by your System Administrator before you can store names Your System Administrator can also associate names with Station Speed Dial numbers
71. all press Tone Dial Select Although the outside line is programmed for rotary dial pulses access the outside line and dial the telephone number like any other call described in this user guide The Tone LED lights steady red and you are able to send touchtones with your dial pad The feature is cancelled when the call is completed Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Uniform Call Distribution Uniform Call Distribution Uniform Call Distribution UCD provides ACD like service based on the simplified Distributed Hunt feature Incoming calls are answered by Voice Mail as the Auto Attendant function or they can be directly routed to the UCD Distributed Hunt Pilot number The caller will dial the UCD Pilot station in response to a prompt The call will go to the next agent or if all agents are busy the call will camp on to the Distributed Hunt pilot and ring back tone or Music on Hold MOH will be sent This feature distributes incoming calls to available agents Agents must be logged into the group to receive UCD calls The following illustration shows the typical call flow for this service l 2 3 Agent logs into the UCD group CIX receives a call from PSTN or extension The call is routed to voice mail which provides the initial greeting using the auto attendant service The voice mail can be configured to prompt callers to enter the destination number or to route the call to the pre determin
72. an also add this dialling string to a flexible button on your SoftIPT phone as a One touch Speed Dial button for ease of call switching 32 Strata CIX IP5000 series Telephone UG 10 08 SoftiIPT Basic SoftIPT Functions Creating a Directory You can create a directory with MS Outlook 2002 2003 not Outlook Express l 2 3 Open MS Outlook 2002 2003 Double click on the Contacts icon click on the New contact icon Type in the contact information click Save and Close Add as many entries as desired To edit an entry double click on the name to open Open the Soft Phone Click More Features twice click Directory Folder icon The directory displays see below MN Directory 154 666 2165 678 675 2133 678 696 5752 i 234 567 600 Click on a name S 789 656 2500 xr560 l 217 FE600 5167 Strata CIX dials 054 E75 9210 the number 987 664 2100 5192 876 543 2163 756 664 2752 1 766 482 1100 754 375 5204 64 456 1613 Using the Directory to Call Y Click on the name The SoftIPT calls the contact Strata CIX IP5000 series Telephone UG 10 08 33 SoftlPT Basic SoftIPT Functions Labeling Feature Buttons From the Softphone Setting window you can change six telephone button labels on a PDA and 10 on a PC Changing the label does not change the function To change the function see Programming Feature Buttons on page 96 Note If the headset use feature is enabled Line 5 PDA and
73. ance of the Software is with You Neither TIU nor its suppliers represent or warrant that the functions contained in the Software will meet your requirement or that the operation of the software will be uninterrupted or error free You accept that the Software was not designed and produced to your individual requirements and that You were responsible for its selection 7 Limitation Of Liability TIU s entire liability and your sole and exclusive remedy under this Agreement shall be at TIU s option replacement of the media containing the Software or refund of the price paid To the maximum extent permitted by applicable law in no event shall TIU or its suppliers be liable to You for damages for loss of profits or revenues or any consequential special incidental or indirect loss or damages including claims for personal injury business interruption loss of business information data or any other pecuniary loss of any kind howsoever arising whether in breach of contract negligence or other tort or otherwise out of the use or inability to use the Software even if TIU or its supplier has been advised of the possibility of such damages In no event shall TIU or its suppliers be liable for any claim by a third party TIU shall however accept liability for death or personal injury caused by its own negligence and as otherwise required by applicable law 8 Governing Law and Jurisdiction This Agreement shall be governed and construed in accordance with the la
74. appearances are in use In Voice first systems Call Forward Busy forwards all calls any time your telephone is in use Call Forward No Answer Forwards unanswered calls after a preset number of rings The preset number of rings can be set on a per user basis Call Forward Busy Do Not Disturb No Answer Forwards all calls when you are busy in DND mode or when you don t answer a call within a preset number of rings Call Forward Cancel Cancels the set Call Forward feature Notice that each category of Call Forward has a different code for cancelling Strata CIX IP5000 series Telephone UG 10 08 43 Feature Operations Call Forward Station Call Forward Procedures Table 19 on Page 151 contains Call Forward Button sequences You can do a Call Forward function by entering the button sequence as described or by programming a Programmable Feature Button to perform the sequence See Programming Feature Buttons on page 96 to program a Programmable Feature Button gt To use the Call Forward button sequence Follow the instructions in Table 21 on Page 156 shown under the Button Sequence heading Some features require additional input such as Note 44 Dest Ext or Telephone No Call Forward destination numbers can be internal extension numbers or outside telephone numbers If the destination is an outside number enter the access code used for dialling out such as 9 the telephone number The CIX accept
75. as amended by directive 92 31 EEC The product has been assessed and found to comply with the following product specific standards e EN55022 1998 9 EN IEC61000 3 2 1995 EN IEC61000 3 3 1995 Emissions e EN52024 1998 EN61000 4 2 1995 A1 1998 EN61000 4 3 1997 A1 1998 EN61000 4 4 1995 A1 2001 EN61000 4 5 1995 A1 2001 EN61000 4 6 1995 A 1 2001 Immunity The notes listed below form part of the products compliance with the aforementioned European Norm To ensure EMC compliance the system must installed in accordance with the instructions in the Installation and Maintenance manual In order to maintain compliance any shielded cables supplied and or ferrite suppression cores must be used Strata CIX IP5000 series Telephone UG 10 08 167 Hardware Connections User Notes Equipment details Strata CIX40 Base Cabinet Dimensions Height 450mm Width 310mm Depth 85mm Weight 6 6kg Cabinet Processor amp GMAU2 Equipment details Strata CIX100 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 370mmHeight 370mm Width 303mm Width 230mm Depth 259mmDepth 259mm Weight 8 8kg fully equipped Weight 6 9kg fully equipped Equipment details Strata CIX200 Base Cabinet Dimensions Expansion Cabinet Dimensions Height 89mmHeight 89mm Width 483mm with ears Width 483mm with ears Width 440mm without ears Width 440mm without ears Depth 410mmDepth 410mm Weight 7 2kg cabinet amp PSU Weight 7 0kg cabinet
76. backspace 3 Press SET soft key to go back to the Loop Back Test 4 Set Cae Screen after rewriting the NV RAM data if an IP address is changed Ping to XXX XXX XXX XXX will display the IP address after the setting change Note Pressing the Set soft key can cause the screen to move to the Input Error Screen if an error occurred when entering the IP address shown right Errors Illegal Data 4 Press the OK soft key on the Error Screen to go to the Address Setting Screen Note In five seconds after displaying the Input Error Screen the screen automatically moves to the Address Setting Screen The address that has Ok gt Strata CIX IP5000 series Telephone UG 10 08 143 Administrator Programming IP5131 SDL Settings resulted in an input error will be displayed as it is when moving to the Address Setting Screen 5 Select the Cancel soft key to cancel the intended setting change and to move to the Loop Back Test Screen without rewriting the NV RAM data Ping Start and Stop From the Loop Back Test screen press the Ping Start Pinsin soft key The Pinging Screen displays shown right and Ping to 192 168 0 77 Pinging starts Executing 5 5 Notes f 4Ping Stop e Pinging is attempted ten times on the Pinging Screen and is stopped automatically The screen will move to the Loop Back Test Screen The result is displayed in the third line of the Loop Back Test Screen as Last result n 10 s
77. button telephone e If more than one call is on hold the call on the telephone s lowest button number is picked up e Ringing calls are picked up over held calls as a priority Strata CIX IP5000 series Telephone UG 10 08 49 Feature Operations Call Transfer 50 Call Transfer Call transfer allows a call to be directed from one telephone to another on the CIX External transfers to telephone numbers or network extensions off the CIX are also supported please check with your System Administrator to see if this is enabled There are two types of call transfer Blind transfer The call is directly transferred to another extension without announcing the call or waiting to see if the caller is available Supervised transfer The call is supervised during the transfer process so the call can be announced to the receiving party before completing the transfer A supervised transfer also allows the person originating the transfer to take back or cancel the transfer To perform Call Transfer Immediate l 2 While on a call press the TRNS Soft Key Dial the extension where you wish to transfer the call The call rings the destination station and your telephone returns to the idle state If your telephone does not go idle the destination may be located in a remote node so you need to hang up to return to idle state To transfer using the FFA button l Ze While on a call press 73 Your Line LED flashe
78. can give you an Error screen if you incorrectly entered the timer value outside of acceptable range e Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the Repeat Delay Timer or Repeat Rate Time screen and the number that resulted in an error will display Strata CIX IP5000 series Telephone UG 10 08 139 Administrator Programming IP5131 SDL Settings Other Setting From the IP Configurations menu select Others The Others screen displays This screen contains Language Input timer Mode Input Timer Value settings Backlight settings Other Setting Language US English 4 Input Timer Mode Off d Input Timer Value 2 BL Mode On Demand moles 4BL Timer 250 sec The general operation on the Other Settings screens is as BL Bright 0 follows 4 Set Cancel e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if any setting of an item on this screen is changed The screen goes back to the IP Configurations screen after rewriting the NV RAM data e Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations screen without rewriting the NV RAM data Language Mode Setting 1 From the IP Configurations menu select Others gt Languag
79. coming Directed Extension Pickup On hold Local Retrieve On hold Remote Retrieve 0 On hold Outside Line Retrieve 480 On hold Directed Extension Retrieve 510 On hold and Incoming Incoming Any External Call E ul D O m ul O W D O N O e OIO N m O Flash Long Microphone Cut off One Touch Button Paging Page All Groups Page Individual Groups Emerg Page Individ Group Emerg Page All Groups Answer Page All Groups Phantom Extension Message Waiting 560 Privacy Privacy Release Night Transfer Record to VM Pause Resume recording Release Button Release Answer 00 IS O U1 N O E N N w N Oj O N Ul O N D O Ul iO O D O W N O UI N 00 O N N oO 00 UJ O O O UI N O Speed Dial User Programming Mode D A O Strata CIX IP5000 series Telephone UG 10 08 97 One Touch Buttons User Programming One Touch Buttons One Touch buttons can be used for storing frequently used features or dialled numbers such as Speed Dial numbers use Speed Dial Codes to store additional numbers One touch buttons can be preassigned to your telephone your System Administrator can help you identify them If you do not have a One Touch button but you have an available Programmable Feature Button you can convert the Programmable Feature Button to a One Touch button Perform the procedure called Setting Changing a Programmable Feature But
80. ctions for Conference Split Join Drop for further instruction Adds a station to an existing call while in the Conference mode The LCD prompts you STA to dial a station number after you press this key TALK Makes a voice announcement to a called station that is ringing TRNS Initiates or completes a Transfer while on an outside call Strata CIX IP5000 series Telephone UG 10 08 155 References Button Labels Button Labels The button labels in Table 21 are for the Programmable Buttons on the telephone Programmable buttons are the unmarked buttons on the telephone keystrip Table 21 Programmable Feature Button Definitions Button Definitions OOOO Account Account Code Press to enter a Voluntary Account Code anytime during an exchange Code line call without interrupting the conversation NN All Call Voice Page Press to page all of the telephones in the All Call Page group ANO E Automatic Busy Redial Press to set up Automatic Busy Redial after receiving a busy Redial usy tone on a dialled outside line call not available when calling on Tie or Direct Dialling Inward DDI outside lines Al Automatic Callback Press to recall a busy station or station in the Do Not Disturb Do eile Not Disturb mode as soon as that station becomes idle or deactivates Do Not Disturb Also used for outside line queuing when all lines are busy Call Frwd Call Forward All Calls Press to forward all calls to another station or voic
81. d DSS 87 class of service 67 do not disturb 66 executive 67 privacy 68 travelling class 103 override calls 66 P paging 48 87 access codes 97 102 park 100 park in orbit 47 park in orbit 47 pickup 48 pick up group calls 48 privacy 70 override 68 private network access 102 programming buttons 97 R repeat last number dialled 102 ringing 177 Index S V distinctive settings 17 U line preference 20 uniform call distribution UCD 79 ringing line preference 23 user programming 95 97 103 S V signalling VLAN ID Setting in IPT 107 tone 20 voice first signalling 20 voice first 20 voice mail SoftIPT access codes 103 buttons conference 53 more features 34 volume control 28 103 setting 34 voluntary account codes verified non calling da verified 37 directory 33 label feature buttons Linel Line6 34 soft keys 38 2000 phone location 31 speakerphone 24 special characters for speed dialling 73 speed dial 71 98 access codes 72 97 103 names 74 personal 99 speed dial DADM or DSS 86 Spkr button 21 answering 23 split 54 start application 103 storing speed dial names 74 T Tilt Angles 161 tone pulse dialling 78 tone signalling 20 travelling class override 103 two tandem exchange line connection 54 178 Strata CIX IP5000 series Telephone UG 10 08 TOSHIBA Leading Innovation gt gt gt Toshiba Information System
82. d for connecting remote cabinets DKT3500 Headset ports on any of the range of key telephones IPT1020DKT3200 SELV SELV SELV SELV IPT2000 DP50001P5000 TNV3 LPFUYA 8 port power failure Transfer Unit for BSTU and RCOU units LCNU C1A LCNU Passive extender units for CIX product D1A LEXU A LEXU B Passive extender units for CIX product LCNU B1A Any peripheral apparatus connected to the above ports must have the same EN60950 classification ie TNV3 SELV SELV ports must only be connected to SELV type ports TNV ports must only be connected to TNV type ports 166 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections User Notes 1 3 The Strata CIX system must be hardwired into a switched fused spur which should comply with the requirements of a disconnecting device as specified in the standard EN60950 the switch on the fused spur outlet shall be considered the AC power disconnection device This spur must be installed in accordance with 16th edition of the IEE wiring regulations aka BS7671 1992 or the latest edition of this standard 1 4 Environmental Installation details The Strata CIX 1s designed to work within the following environmental conditions Operating temperature 0oC to 400C Humidity 20 to 80 2 EMC Compliance Toshiba Information Systems U K Ltd declare that the Strata CIX40 100 200 amp 670 complies with the EEC s EMC directive Directive No 89 366 EEC
83. d voice mail to a conference This feature enables participants in a conference to listen to or leave a voice mail message during a conference call gt To add Voice Mail to a conference call performed by Conference Master 1 Press to place the current call on Consultation Hold 2 Dial the voice mail VM extension number then enter the VM mailbox and security code This adds the voice mailbox to the conference 3 Press FN to reconnect to the original party You can continue to add conference members by pressing and dialling another extension Now all parties in the conference can listen to or record a message to this voice mailbox Only the Master can control the VM with touchtones or Soft Keys Strata CIX IP5000 series Telephone UG 10 08 53 Feature Operations Conference Calls 94 Supervising a Tandem Call 1 While talking on an outside call press FJ You hear dial tone The extension LED flashes conference rate 2 Dial an outside telephone number 3 After the party answers press FY The extension LED flashes in use rate and all parties are conferenced If you receive a busy tone or if the station does not answer press the flashing extension button to return to the original connection 4 Press and hang up The extension LED flashes exclusive hold rate and the two lines are connected The LED turns Off when the parties hang up 5 To supervise a tandem call press the extension button If the parties
84. dministration Terminal IP address is within the Upper and Lower bound IP address range 1 From IP Configurations gt Advanced gt gt Admin Addr Lower Bound Admin_L The External Administration Terminal IP 0 0 0 0 Cocot Address Lower Bound Setting screen displays shown Ee New right 2 Follow the steps To change settings on the screen on Darien DNS page 120 j 4 Set Cancel gt 130 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings External Administration User ID Setting Use this screen to set an User ID External accessing 1s enabled when the user can successfully log in with correct User ID and Password 1 From IP Configurations gt Advanced gt gt UserID UserID The External Administration User ID Setting screen 9999 displays shown right A 2 Enter the New User ID to change or add a User ID maximum 16 characters Current New 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen 4 Set Cancel gt Note For other notes refer to Station ID on page 122 External Administration Password Setting 1 From IP Configurations gt Advanced gt mm gt E d Password The Password screen displays shown e Current right 1 New dd New Again Y To change or add a new password Dy Back Vol D Note The Password can b
85. e Mic Mute Button idad 24 A ren racer Cee Nea TSS ACT OT ero OR renee nee orn E TE Re en een eee 24 Message W aline eesti E 26 Responding toa Lt Ms LRD arias ia 26 Turning On Off MW LED on Another Extensi0N ccccccccccccnnnnnnnnnnnnnnnnnnnnnnnononnonnnnnonnnnos 27 LED Indicator Details iii iio 28 Chapter 3 SoftlPT SOMETEN iia 30 ed BY O 30 Bice DU eo dol 30 PIX IDIC DUO alas 31 Exquid Crta EDIS Pa Ynesa E 31 Boro oELEUNCI NS eer A A a yasaneasaacee encore aes 32 Star te SOT 32 Mame a Call SAS 32 Switehine a Callto Y our Headset anni ddssushedveedeataecbuavded i 32 Ercatins a DIECO ricn a areas 33 Usmo be Directorio Calais 33 ii Strata CIX IP5000 series Telephone UG 10 08 Contents Chapter 4 Feature Operations Labeling Feature DIOS aio 34 Chapter 4 Feature Operations Accomm Code als SA E A 35 Venlted Non Vertied Account COdES A RA 35 Forced Account OC isc iio 36 Voluntary Account Codes Verified Non Verified occcccccnnnnnncnnnnncnnnnnnnnnononononononanannos 37 AVISO MESS CES A sesuanic abies ote A AA iba 38 Alarmi NOUNCAUOM BOUON A O II deen denies 39 Automa Busy Redal da 39 Automatic Cala os 40 la un O 41 CAIRO WAU eg fase ea te ai aa ata ascetics E ence ae a es 42 SUSO Mo tse totais de eaten di ideas 42 SUN OLN aac cil arsed cated eaten A A anatase 42 Station Call Forward Cate Ones oscars Qetennnonaseotstasstiaee 43 Gall Forward canos yaa ini 43 Staton Call Forward Procedures aia
86. e ringing line is answered Or press the button associated with the ringing line flashing green LED Once connected continue using the speakerphone or lift the handset Handsfree Answerback With speakerphone enabled the telephone may be programmed for Handsfree Answerback The called party hears a single long tone followed by the caller s voice Begin hands free conversation If Handsfree Answerback were not programmed the called party could hear the calling party speak but would not be able to answer them without answering the call manually Notes e The extension LED flashes green the Microphone LED lights steady red and the Speaker LED flashes Red e In order to perform any additional functions with this call like a transfer or hold the call must be properly answered to gain full call control Perform the same steps you normally would to answer a call press the Spkr button the flashing DN button or lift the handset e Handsfree MIC setting needs to be enabled by your System Administrator Strata CIX IP5000 series Telephone UG 10 08 23 The Basics On a Call On a Call While on a call you can perform the following Switching Between Handset and Speakerphone Press HE and place the handset on hook to switch from handset to speakerphone mode Take the handset off hook to switch from speakerphone to handset mode Microphone Mic Mute Button This button toggles between Mic and Mute When Mic button
87. e Grand Tour IP5000 series Telephone Overview The Fixed buttons are described below Table 3 Fixed Button Definitions Message Msg When Msg LED flashes press Msg to call back the station or voice mail device that activated the LED This is the telephone s PDN message waiting button Important Red LED must be on in order for button to function Microphone Mic Mute button toggles between Mic and Mute When Mic key is lit Mute is disabled When Mic is pressed again and light is off Mute is enabled on the microphone in the telephone and the microphone in the handset Speaker Press to toggle the speaker ON OFF When red Speaker LED is lit handsfree communications is supported To start a handsfree conversation press the Speaker button this turns the red Speaker LED on To terminate this call press the Speaker button again Speaker LED off During a handset conversation press the Speaker button to start hands free communications red Speaker LED on Press the Speaker button again to transfer the conversation back to the handset Speaker LED off Press and release the volume control bar to adjust volume levels See Volume Control on page 13 Important Continuously holding the volume button up or down does not change the volume It is adjusted on a per press basis Navigation Key Round button on the IP5131 SDL telephone is a navigation key used for moving the cursor on html pages and in the programming scree
88. e Mode Language The Language Mode screen displays 4US English 2 Press the US English UK English French or Spanish 4UK English soft keys to change the set value 4 French 3 Press the Set soft key to accept the change Spanish Or press the Cancel soft key to cancel the change The changed setting is underlined in the Other Settings grey iCanvell screen 140 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Input Timer Mode Setting Screen 1 From the IP Configurations menu select Others gt Input Timer Mode The Input Timer Mode Setting screen displays Input Timer Mode On Off 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change The changed setting is underlined in the Other Settings 4 Set Cancel screen display Input Timer Value Setting Screen From the IP Configurations menu select Others gt Teva Tee Value POr AMIEL NAO Input Timer Value The Input Timer Value screen Cu displays shown right A Y To Change Information on this screen 1 Enter the New Input Timer to change the setting a a Note Use the dial pad 1 3 and Vol W to backspace Input Timer Value 1 fast to 3 slow 4 Set Cancel gt 2 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Other Setti
89. e Msg LED flashes red on the called telephone At your telephone the Msg LED lights steady red and the LCD shows the station number where the Message Waiting light was sent to If you decide to cancel the Message Waiting light at this point press or 7 again while ring over tone is playing and the light will be cancelled or 1f you want to cancel the message later call the telephone you set the message on and press 7 twice 3 Press Spkr Your Msg LED turns Off The Msg LED on the called telephone flashes until the called party presses the flashing button which calls you back 4 Turn off the Message LED gt The two ways to turn Off a Message LED are Method 1 1 Press 64 plus the extension number that has the message light set 2 Press Go or hang up to end the call Method 2 1 Dial the extension that has the Message LED on 2 Press 77 3 Press PEF or hang up to release your telephone Strata CIX IP5000 series Telephone UG 10 08 63 Feature Operations Microphone Cut Off Microphone Cut Off This feature prevents callers from monitoring the sounds near your telephone when your telephone receives a Handsfree Call or cuts off the telephone microphone while on a speakerphone call When the feature is ON the Microphn Cut off LED lights steady red and the Mic and Spkr LEDs do not light when your telephone is called When the feature is OFF the Microphn Cut off LED is not lit and your microphone works The Microphn Cut off f
90. e alphanumeric see Dial Pad AAA Alphanumeric Characters on page 128 to enter the Password 4 Set Cancel gt 2 Press the Current soft key left then enter the Current Password 3 Press the New soft key left then enter the New Password maximum 16 characters 4 Press the New Again soft key then re enter the new password 5 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen Note For other notes refer to Station ID on page 122 Strata CIX IP5000 series Telephone UG 10 08 131 Administrator Programming IP5131 SDL Settings Dynamic Port Base 1 From IP Configurations gt Advanced gt gt Dynamic Port Base The Dynamic Port Base screen displays shown right 2 Enter the new port number maximum 3 characters 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen VLAN Virtual LAN 1 From IP Configurations gt Advanced gt gt m gt VLAN The VLAN screen displays shown right 2 Press the Enable or Disable softkey to change the set value The value set 1s underlined in the display 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Advanced Setting screen Phone VLAN ID 1 From IP Configurations gt Advanced gt gt gt VLANID
91. e destination number 08 Ring time in seconds before Call Forwards Strata CIX IP5000 series Telephone UG 10 08 45 Feature Operations Call History Call History Incoming calls with Caller ID or ANI information can be optionally recorded into a rolling list for the station where the call is ringing The call is placed in the list along with the number name 1f provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller 1D button To view Call History When your station is idle press the Caller ID button The Caller ID LED lights green and the latest record displays Press Vol A for the next record press Vol w for the previous record To view the call date time and status press SK2 press again to toggle to call name number 46 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Call Park Orbits Call Park Orbits The Call Park feature enables you to hold a call temporarily in a location other than your telephone These areas are called orbits You or another telephone user can retrieve a parked call from its orbit by specifying the orbit number You can specify one of 20 General Park Orbits 7000 7019 or a valid extension number within the system Once you have parked a call in an orbit you can e Hang up and retrieve the parked call at a later time e Originate another call e Access a
92. e mail All Calls device Call Frwd Call Forward Busy Press to forward calls immediately to another station or voice mail Busy device when your station is busy or in the Do Not Disturb mode C Call Forward Busy No Answer Press to forward calls immediately to another station or voice mail device when your station is busy or in Do Not Disturb mode Also forwards calls when your station is not answered after 8 60 seconds set at your station Call Frwd Call Forward No Answer Press to forward calls to another station or voice mail device No Answer when your station is not answered after 8 60 seconds set at your station Call Frwd Call Forward External Press to forward Private or DDI line calls to an external or External internal telephone number Caller ID Press to view the Call History list may include name number date status Directed Call Pickup Press to initiate a ringing Directed Call Pickup of outside line extension Pickup and page calls Do Not Disturb Press to lock your station in or out of the Do not Disturb mode all Frwd Busy NAns 156 Strata CIX IP5000 series Telephone UG 10 08 References Button Labels Table 21 Programmable Feature Button Definitions continued SS Flash Press to perform the following functions Disconnect and recall dial tone on a Flash outside line access PBX features enter a pause or flash signal when programming speed dial numbers Group Group Pickup
93. e option 5 Go off hook then on hook to exit the program mode To change the headset transmit sensitivity level to Low or Normal 1 Press 3 6 9 HEN simultaneously Press 0 2 3 Press E 4 Press FB 12 to toggle On Off FB LED On Low FB LED Off Normal default 5 Press to set the option 6 Go off hook then on hook to exit program mode Strata CIX IP5000 series Telephone UG 10 08 Headset and Handset Operation Headset Transmit Level Adjustments Headset Transmit Level Adjustments gt To set the level of the Headset Transmitter for IP5000 series telephones 1 Press 3 6 9 simultaneously Press 2 3 Press Es 4 Set the headset transmit level using FB 1 FB2 and FB3 See table below Headset Transmit Level Transmit Se Level Level Press 1 a Msg Press 2 a Msg Press3andMsg Max louder OFF w on or r 8 i a E oen own ON o owe o oe on 1208 Min softer 16 dB Note ON means LED ON OFF means LED OFF 5 Press 6 Go Off hook then on hook to exit the program mode Strata CIX IP5000 series Telephone UG 10 08 91 Headset and Handset Operation Handset Level Adjustments Handset Level Adjustments Change the Carbon setting if a Carbon type handset or headset is connected to the handset jack y To change the Carbon Setting ls Ze 3 4 5 Press 3 6 9 ns simultaneously Press O Press FB6 to t
94. e the set value Display Mode 41P5131 Test 4 Set Cancel gt The IP5131 setting allows default operation of the display as it was designed to support 10 LCD keystrips plus 4 lines of call processing softkey information USER NAME Call Processing THURSDAY 15 MAY One Touch DND SAM Caller ID LCD Keystrips Ext 3222 VM Pause Ext 2223 VM Record Ext 2222 IP5131 Standard Display Test Mode will remove all LCD Keystrip functionality and leave the call processing 3 lines directly followed by soft keys similar to a standard 4 line display phone 3 Press the Set soft key to accept the change or press the Cancel soft key to cancel the change Strata CIX IP5000 series Telephone UG 10 08 147 Administrator Programming IP5131 SDL Settings Initialise Select Configuration gt Initialise The Initialise screen pi ajive displays All Data LCD gt Network Key Repeat gt The general operation on the Initialise screens is as 4Sound Others gt follows Browser Factory gt e To view details of an item displayed on the screens above press the soft key that corresponds to that item d Exec Cancel gt e You can toggle between all the items found on the Initialise screen except All Data The item selected is underlined Selecting the All Data soft key selects all the items displayed on the Initialise screen and all items are underlined Important Pressing the All Data key
95. e this guide x organisation 1x related documents xii access codes 72 97 100 account codes 36 97 100 calls 35 forced 35 verified non verified 35 advisory messaging 101 all call page 69 alphanumeric entry 74 ANI 46 answer a call 23 answering calls 21 attendant console 100 automatic busy redial 97 100 callback 40 callback cancel 97 100 hold 25 line selection 20 automatic hold 25 Strata CIX IP5000 series Telephone UG 10 08 background music BGM 41 97 100 browser 10 busy override 66 button labels 156 programming 97 buttons 3200 series LCD 31 DSS on ADMs and DSS consoles 84 fixed 5 30 flexible 31 one touch 98 C caller ID 46 52 call forward access codes 97 any call 43 override 87 station 42 system 42 call history 46 call hold 24 calling 21 calling from SoftIPT 32 175 Index D 1 call park 100 orbits 47 call pickup 48 97 100 held calls 100 call waiting 51 67 class of service override 67 conference calls 52 101 hold 25 split join drop 54 voice mail 53 D dial directory 22 dial pad 74 direct inward system access see DISA directories 74 direct station selection buttons 56 DISA security code 101 distinctive ringing 17 do not disturb 57 101 override 66 door lock 58 control 101 door phone 59 calling 101 drop 54 DSS 56 buttons on ADMs and DSS consoles 84 call answering 86 call forward override 87 calling
96. ed as an Emergency Call and directed to an emergency destination The station may have partially dialled a number or have dialled no digits at all Each station 1s programmed with its specific emergency ringdown destination A station number or a group pilot number can be specified as an emergency ringdown destination In a private network the station or pilot number must be in the same network node Remote emergency destination and door phones are not permitted Language Codes This feature enables you to change the language sent from the Attendant Console or from a PC See your System Administrator to find out if your telephone is programmed with the ability to change languages To change the Language Display Enter the Change Language access code 495 the Language Code see below 1 English date format MM DD YY 2 British English DD MM YY 3 French DD MM YY 4 Spanish DD MM YY Strata CIX IP5000 series Telephone UG 10 08 61 Feature Operations Message Waiting 62 Message Waiting Message Waiting is shown on the button which will flash red when there are messages waiting The waiting message indicators can come from the voicemail system or they can be internal messages sent from other extensions The messages from other extensions are notifications that someone has called your extension and wants you to call them back An extension can receive up to three Message Waiting indications one additi
97. ed destination The voice mail transfers the call to the UCD pilot group According to the hunting rule distribute the call is delivered to an idle agent who logs in to this hunting group If no agent is available in the hunting group the call is queued to the UCD pilot group The caller may hear the Music on Hold MOH or Ring Back Tone RBT depending on the configuration If the call cannot be answered within the preconfigured time the call is routed to an overflow destination Strata CIX IP5000 series Telephone UG 10 08 79 Feature Operations Uniform Call Distribution 80 Login Logout Login and Logout is controlled by the Login key assigned to the agent phone see Strata CIX Programming Manual Volume I for details The Log status is displayed on the Login key as shown below e Login Key is On Steady e Logout Key is Off The Login Logout feature is applied to the call which terminates to UCD pilot only Therefore the call can terminate to agent Prime or Phantom PDN directly even 1f the agent is in Logout state Also Login Logout can be activated by an access code The default numbering plan is shown below MIC 6061 Login from Agent Station 6062 Logout from Agent Station 6161 DN Login Agent Station DN from another station 6162 DN Logout Agent Station DN from another station where DN the Directory number of the agent station Strata CIX IP5000 series Telephone UG 10 08 ADM
98. ee Table 1 for more details The IP5000 telephones offer a built in gigabit ethernet switch allowing the telephone to autosense the network speed 10 100 1000Mbps Through dynamic soft key assignments the LCD telephones provide easy access to frequently used features by prompting specific tasks providing Outside Line Identification User Name Number Call Duration Date Time of Day displays and Name and number displays of incoming callers The full duplex speakerphone on these telephones enables you to place and receive calls without lifting the handset The LCD telephones with 10 and 20 buttons are available with LCD backlight To change the backlight settings refer to Chapter 4 Feature Operations Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour Table 1 IP5000 Series Telephones 10 Button IP Telephone e 4line LCD with back light option e Full duplex Speakerphone Headset I F Ringing LED 20 Button IP Telephone e 4 line LCD with back light option e Full duplex Speakerphone Headset I F Ringing LED MANN IUILTTLULUUAU 10 Button with Electronic LCD Labels 9 line LCD with back light e Full duplex Speakerphone Headset I F Ringing LED 10 Button IP Telephone e 4 line LCD with back light option e Full duplex Speakerphone e Headset I F Additional analogue line into handset Ringing LED Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour The IP5000 series telephone upgrade o
99. el gt 133 Administrator Programming IP5131 SDL Settings Sound Settings Y To access the Sound Setting screens From the IP Configurations menu choose the Sound soft key Note There are three screens for Sound Settings shown below Use the and aa soft keys to move from one screen to another Sound Setting mb Sound Setting 0 Sound Setting dKeybeep s 4Headset Tx Ctl Normal 4Side Tone Mode On 4Room Noise dHeadset Tx Vol 3 4Side Tone Vol 0 Handset BOV e Headset Rx Mode Off Carbon Handset Headset Tx Vol 0 4Carbon Headset 4Headset Rx Vlo 0 4 Set 1 3 Cancel gt 4 Set 2 3 Cancel gt 4 Set 3 3 Cancel gt The general operation on the Sound Settings screens is as follows e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed e Press the CANCEL soft key to cancel all the intended setting changes in the minor items and to go to the IP Configurations Screen without rewriting the NV RAM data 134 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Keybeep Room Noise Handset BOV Carbon Handset and Carbon Headset Important 1 From the IP Configurations screen select Sound gt Keybeep or any of the above items The appropriate screen displays 2 Press
100. el the change The setting is underlined in the Factory Setting screen display Strata CIX IP5000 series Telephone UG 10 08 ADM Debug Mode 4 Set Cancel gt 145 Administrator Programming IP5131 SDL Settings Bia dias Test From the IP Configurations menu select Factory gt Display Key Test The Display Key Test Mode screen displays 2 Press the soft key next SKOI SK14 The SKxx displays in the center of the screen Key Test mode shown right SK05 LCD Exit SK06 SK07 SK08 SK09 Display Key SK10 FK05 Test Mode FK10 FK04 FKO9 FKO03 FKOS 3 Using the Navigation button press the right arrow FKo2 FKO7 to highlight the LCD option 4 Press the Select e center of Navigation button to scroll through the LCD test 5 Press any of the SK FB buttons to scroll through the LCD tests There are seven tests on the eighth keypress the Test screen will reappear FKO1 FK06 6 To exit the Display Key Test Mode Screen and return to the Factory Setting Screen TEST tab disappears Use the Navigation button press gt gt right arrow twice to highlight Exit 7 Press the Select e center of Navigation button to exit the Display Key Test 146 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Display Mode 1 From the IP Configurations menu select Factory gt Display Mode The Display Mode screen displays 2 Press the P5131 or Test soft keys to chang
101. enon second Off After disconnecting first call 10 pulses second 2 pulses second Note LEDs on the telephone flash at different speeds depending on the function performed Flash rates can be found under LED Indicator Details on page 28 28 Strata CIX IP5000 series Telephone UG 10 08 SoftIPT 3 The SoftIPT is a software phone client that runs on appropriately equipped wireless Pocket PCs with Pocket PC 2003 operating software as well as on wired or wireless laptops tablets and desktop PCs with the Microsoft Windows XP operating software OS The Windows XP version of the SoftIPT GUI is shown below The Toshiba SoftIPT integrates the power of a PC with all of the features available on a IPT2010 SD telephone except background music The main difference is that you use a mouse or stylus to select buttons Directory Help Setup Pheodble Buttons Important The SoftIPT functions in the same manner as a desktop IPT Use this manual as a guide to the SoftIPT functions Strata CIX IP5000 series Telephone UG 10 08 29 SoftlPT Message Waiting SoftlPT Icons Directory Folder Clicking this icon enables you to access the directory you create using MS Outlook Refer to Creating a Directory on page 33 Setup Wrench Clicking this icon enables you to view and change SoftIPT settings Help Question mark Clicking this icon enables you to access Help as a user or find information on Setting Audio
102. est issue shall apply Strata CIX IP5000 series Telephone UG 10 08 169 Hardware Connections User Notes 170 Toshiba Information Systems claim approval to OFTEL general variation NS V 1235 P 100020 The information contained in this paragraph supports Toshiba s claim The following features require the interconnection of 2 or more exchange lines e Multi party conferencing e Call Forward External e Translation of Un used Extension numbers e DISA WARNING These features can allow an Incoming callers access to an outgoing exchange line There is an engineering programming parameter that can disable these features In addition the DISA feature can be password protected USERS SHOULD BE AWARE THAT THESE FEATURES CAN BE USED FOR FRAUDULENT PURPOSES Please consult your supplier to ensure any necessary security measures are enabled Strata CIX IP5000 series Telephone UG 10 08 4 Network Planning Information 4 1 Strata CIX Tone Plan Hardware Connections User Notes The table below lists the characteristics of the tones and signals used in Strata CIX Tones Exchange Music On Hold N A Line 1209Hz 0 12s ON 2s Off e entra 1s On 3s Off OR 1s On 1s Off 2 1240 1560Hz 3 840 1060Hz 1s On 3s Off OR 1s On 1s Off 4 840 1060Hz T1 8 1s On 3s Off OR 1s On 1s Off 1240 1560Hz T2 asa ON ia On a Off 5 2000Hzmodby og 09S TaS ONS 10Hz5 500Hz 1300Hz 1s On 8s Off ASUDE 1000 800Hz 1000 800Hz 1s On 1 5 Off 9 6
103. he Personal SD Directory display see your System Administrator or use the procedure for Storing Personal Speed Dial Names on page 74 To use personal Speed Dial l See your System Administrator to check how many personal Speed Dial numbers are allocated to your telephone and if you have Speed Dial capabilities enabled on your telephone 2 Setup Store your personal Speed Dial numbers 3 Assign names to personal Speed Dial numbers on supported models Making a Call Using Speed Dial There are two ways to begin a Speed Dial Call l Press on a IP5000 series digital telephone Or press the button on any telephone 2 Dial the Station or System Speed Dial Number Station Speed Dial numbers occupy numbers 100 199 System Speed Dial numbers occupy numbers 200 999 Strata CIX IP5000 series Telephone UG 10 08 71 Speed Dial Feature Operations 72 Table 8 Speed Dial Access Codes Feature Feature Access Code Sequences Speed Dial Dialling an SD number Station Spdial nnn nnn 100 199 Station SD numbers uste Spdial nnn nnn 200 999 System SD numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 If your telephone does not have a Spdial button press the x button then dial the three digit Speed Dial bin number nnn Storing a System Station Speed Dial Numbe
104. he IP Configurations screen choose Network gt Dflt GW The Default GW Address screen displays shown right The current default Gateway Address displays on the one line text field 2 Follow the steps To change settings on the screen on page 120 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Subnet Mask 255 255 255 0 Current gt New Backspace Vol Down 4 Set Cancel gt Default GW Address 0 0 0 0 Current gt New Backspace Vol Down 4 Set Cancel gt 121 Administrator Programming IP5131 SDL Settings Station ID From the IP Configurations screen choose Network gt Station The Station ID screen displays shown right The current Station ID displays Station ID 2000 Current yd New Y To Change or Add Information on this screen 1 Enter the New Station ID to change or add a Station ai a A ID 2 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Network Setting screen 4 Set Cancel gt Notes e Use the dial pad 1 0 to change or enter a new Station ID Press Vol W to backspace e You can enter a maximum of seven digits e Pressing the Set soft key can give you an Error Screen if you incorrectly entered the Station ID e Press the OK soft key on the Error Screen to correct the entry Five seconds after the Error Scree
105. hone system DSS buttons can transfer an outside call to the associated station or make a direct call to the associated station The DSS LED lights steady red when the station associated with the DSS button is ringing busy on a call or is idle but all appearances of the station s extensions are busy or in use by other stations When the associated DSS button is in the Do Not Disturb mode the LED blinks red at a slow rate DSS buttons cannot directly call station Phantom extension numbers Distributed Hunt Group Directory Numbers or ACD Groups DSS buttons may be configured as One Touch Buttons that may be programmed to call these destinations Calling a Station To call a station s extension from either a DSS console or a ADM press the DSS associated with the station A station call with a DSS button can be made on hook or off hook and with Voice First or Tone signalling After pressing the button treat the call like any other station call made from an IP telephone Strata CIX IP5000 series Telephone UG 10 08 ADM DSS Console DSS Console Transferring to an Idle Station You can transfer internal or outside calls to an idle station from either a DSS console ora ADM To transfer a call to an idle station 1 Press the DSS button corresponding to the station to be called The call is placed automatically on hold The Line or extension LED flashes green at double the on hold rate and the DSS LED flashes green You hear
106. ial the three digit Speed dial number nnn Strata CIX IP5000 series Telephone UG 10 08 103 User Programming Feature Codes 104 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming 8 Initialising the IP Telephone CAUTION If you initialise the IP telephone all settings return to default 1 Press 3 6 9 4 simultaneously 2 Press Vol A 3 Press Note Steps 4 6 are optional 4 Press FBO1 to initialise the telephone s function settings LED On initialise LED Off don t initialise See IP Telephone Function Settings on page 109 for details 5 Press FB0O2 to initialise LCD contrast setting LED On initialise LED OFF don t initialise 6 Press FBQ3 to initialise the telephone s IP network connection settings LED On initialise LED Off don t initialise See IP Setup Instructions for details Note When initialising an IP5122 SDC telephone press FB4 to initialise the local exchange line setting 7 Press again to complete the initialisation process 8 Go off hook and hang up Strata CIX IP5000 series Telephone UG 10 08 105 IP Setup Instructions Administrator Programming 106 IP Setup Instructions The following steps must be completed before starting the telephone setup The IP password will be assigned by the Telephone Administrator and is the verification step of the telephone registration with the CIX xIPU y To enter the Password l Ze
107. ion s LED flashes Consultation Hold 1 While on a call press 7 The call goes on hold 2 Dial another line 3 Transfer the call or return to the held call by pressing its Line button Strata CIX IP5000 series Telephone UG 10 08 25 The Basics Message Waiting 26 Message Waiting Use your EJ LED button and LCD to see retrieve message s An extension can receive up to four simultaneous Message Waiting indications and LCD messages One message is reserved for the Message Center Your telephone can be programmed to have up to four additional flexible Message Waiting buttons LEDs Check with your System Administrator to see if these buttons have been programmed on your telephone If so substitute them when the button LED is mentioned in the following steps Responding to a Lit Msg LED 1 Onan LCD telephone if you see a press SK 3 to display additional messages otherwise go to Step 2 The indicates additional messages The LCD can show up to three station messages for your extension and three for each additional phantom extension that you may have 2 Press gal then lift the handset Your telephone rings the extension or voice mail device that sent the indication The LED continues to flash red 3 After answering the message s place the handset back on hook 4 If the Msg LED continues to flash you have more messages repeat Steps 1 3 above to retrieve them Voice mail devices turn off the LED L
108. is heard after dialling the telephone number alerting you to enter the Account Code 2 Enter the account number When the number of digits designated for account codes has been entered the number will be checked against the verified list if chosen and the call will continue as normal If the number of digits entered for the account code is not reached or the verified code does not match then re order tone 1s heard and the call 1s rejected You can bypass Forced Account Code requirements with three emergency numbers including 999 See your System Administrator for these numbers 1 999 2 lt Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Account Code Calls Voluntary Account Codes Verified Non Verified Voluntary Account Codes are optional They can be entered during a call and are used for tracking selected calls using Station Message Detail Report SMDR call detail recording option If the system is set for Verified Account Codes station users must enter a specific code when entering the Voluntary Account Code s or the code is not validated for the SMDR call report This does not affect the call There are two ways to dial using a Voluntary Account Code gt To dial using the Account Code button Note This will require a Programmable Feature Button to be programmed on your telephone set with the Account Code feature 46 1 After accessing an exchange line press the Account Code button LCD
109. is lit handsfree communication is supported when Mic is pressed again and light is off Mute is enabled and mutes both the microphone and the handset Hold To place a call on hold press ES Your LCD shows the line on hold The held Line s LED flashes green while appearances of the line at other stations flash red e To return to the held call press the flashing held Line button e If you do not return to the held call within a specified time it rings back to your telephone The call remains camped on to your station e If the held party hangs up the call is released e See the Call Pickup section to pick up a call on hold from another extension Exclusive Hold This feature enables you to place a call on hold so that only you can retrieve it While on a call press twice That line s LED flashes green while appearances of the line at other stations are steady red in use 24 Strata CIX IP5000 series Telephone UG 10 08 The Basics On a Call Automatic Hold This features enables you to move from one Line button to another Line button without pressing Hold Check with your System Administrator to make sure this setting is turned on If Automatic Hold is not enabled calls will drop when moving from one line to another without pressing Hold While on a call press another extension button to receive originate a new call The accessed line s LED flashes in use The first call is put on hold and your extens
110. ix Crasas ii a 1X Howto Use This OGNIE cite aes e Rate eae tate da Sita tee X Conven ONS rine O Rite a a a a X Related Documents Media e a eck lea a aeea xli Chapter 1 The Grand Tour PSODO lt sertes Telephone Overview 0 as 4 Fixed BUON oir ea A A E T ENE 5 Programmable Feature Buttons cssc E E T E 8 CAES E o CEP nsaceossnasageeneetacsneunaeneues sca 8 EDI id 9 TE me ECO DIS sia 9 A O Reece T Tre enn ror Tee ena ee 10 A O aelseeactgaectencly oe auc act et desis ten autentsels tacteathh caulk geass 1 Chapter 2 The Basics Customisine Your Telephone ienasi a 13 VOme CONTO lesee ae ao aacecansesacasdstansedseeaemedtean ees 13 PA E EREA 14 Brees CONO a A a 15 Bachata di ia 16 Ke VS CRI Labs ais 177 Strata CIX IP5000 series Telephone UG 10 08 Contents Chapter 3 SoftIPT Rine OS EPOC O Ue E E Besant a inate aA 17 Dial Pad and Button Bes 18 Speakerphone Microphone Sensitivity Adjustment oooooooonnnnccnnnnnnnnnnnonnnnnnnnnonnnnnnnanananoss 19 Telephone ESOO ia 20 Mame Cal donas 21 BENS APRA RO 21 SPRE BUOM cenne a TI ia 21 A a T E tee enter nee 21 DCAM Dike On O a 22 PATS WETS a Cl a 25 Hnd Cl eases coSinsi risers nies tata cca antec cee A 23 PP dees des E E TA 23 Handsfree Answer back cece casita ii 23 TiO Mes cate aces tater haz aaas saat daa E a saeoesaosns ies cueeasneeataeneenecaaet 24 Switching Between Handset and Speakerphone cooooooooonncncnonnncnnnononinonnccnnnnnnnononanonos 24 Miero phon
111. lback while on a call Automatic Callback Cancel External Speaker Off 33 Orbit Number 7000 7019 or an Ext NO Ext button 32 Orbit Number 7000 7019 or an Ext No Call Pickup tide DN pickup of ringing or held Eyt button 5 6 Ext No Directed DN Pickup of ringing held or Ext button 5 29 Ext No to be picked up parked calls Incoming Directed Extension Pickup Incoming Directed Group Pickup Incoming Directed Extension Pickup All Call Page Group Page and or External Page Pickup of page 5 5 Ext No of another phone being paged Call Pickup for calls on Hold Local Pickup call held on this phone Ext button 5 71 Activate while on a call Retrieve while on a call 100 Strata CIX IP5000 series Telephone UG 10 08 User Programming Feature Codes Table 14 Feature Access Codes continued Feature Access Code Sequences Remote Pickup pickup another extension Ext button 5 72 Primary Ext No Pickup an Outside Line on Hold Ext button 5 73 Outside Line on hold 001 128 Pickup a an on Hold Ext button 5 74 Ext No on hold Conferencing Three Way Ext n Ol ri 1 15 digits PSA SERIY Oaea ved er Aa Distinctive Ringing See Ring Tones on page 17 will be set Pass Code Number will be set Pass Code Number Ext button 15 Door Phone No 01 24 depending on system size Emergency Cal LCD Language Change LCR Ou
112. m Mode Lift the handset off hook on hook Programmable Feature Button Codes Programmable Feature Buttons are the unassigned buttons on your keystrip that can be used to store features The number of available Programmable Feature Buttons depends on your telephone model and how the buttons are preassigned by the System Administrator The following steps enable you to program features onto Programmable Feature Buttons 96 Strata CIX IP5000 series Telephone UG 10 08 User Programming Programmable Feature Button Codes Setting Changing a Programmable Feature Button s Function 1 Press 9876 to enter User Programming Mode Press 7 2 3 Press the Programmable Feature Button to set or change 4 Enter the Programmable Feature Button Code see Table 12 plus any optional parameters 5 Press the same Programmable Feature Button flashing to save the setting DATA PROGRAMMED appears on your LCD Table 12 Programmable Feature Button Codes Code Code Caller ID 80 Cancel 290 Do Not Disturb On Off 80 Door Lock Cancel DSS Button EF Account Code Automatic Busy Redial On Automatic Callback Background Music Call Forward Any Calls All Call Busy 350 No Answer 60 Busy No Answer 370 Call Forward External Outside Calls All Call 380 Busy 390 No Answer Busy No Answer 420 Call Park Orbit 170 Call Pickup Incoming Group Pickup Incoming Directed Extension Pickup Incoming Directed Group Pickup In
113. m of one digit e Pressing the Set soft key can give you an Error Screen if you did not enter any data or entered a non numeric entry e Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the Headset Tx Volume screen and the number that resulted in an error will be displayed Handset Rx Output Setting 1 From the IP Configurations screen select Sound gt gt Handset Rx Mode The Handset Rx Mode screen displays 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change The changed setting is underlined in the Sound screen display Handset Rx Mode 4On lt Off q Set Cancel gt 136 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Headset Tx and Rx Volume 1 From the IP Configurations screen select Sound gt gt Handset Tx Rx Volume The appropriate screen will display Handset Tx Volume 1 Current T_ New 8 Min 6 Max 2 Enter the new volume level 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Sound Setting Screen 2 Backspace Vol Down Minus Key o 4 Set Cancel gt Refer to Notes section of Tx Volume for additional details Side Tone Mode 1 From the
114. ming Mode 8 Test the Personal SD entry by pressing the Personal SD Soft Key Look for the name in the entry and press the Soft Key associated with that name Strata CIX IP5000 series Telephone UG 10 08 75 Feature Operations Time and Date Setting Local Time and Date Setting Local IP telephones will display the time day and date of the time zone of the telephone system location it is connected to If the IP telephone is not located in the same time zone as the telephone system the IP telephone can be used to change the time day and date of the IP Telephone to the local time zone in which the telephone is located y To change the Date From the IP telephone dial 653 and enter YYMMDD Example To set the date to March 12 2008 Y Y Year example 08 MM Month example 03 DD Day example 12 Note The IP telephone date can only be changed one day before or after the telephone system date The day will change automatically when the date 1s changed To change the time From the IP telephone dial 654 and enter HHMMSS Example To change the time to 01 30 PM HH Hour example 13 range 1s 00 23 24 hour clock must be entered MM Minutes 30 range is 00 60 It must be within 15 minutes of system time SS Seconds range is 00 60 Note The time set must be within 15 minutes of system time 76 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Tone First Voice First Signalling To
115. n displays the screen automatically goes back to the appropriate setting screen in this case the IP Address and the address that resulted in an error will be displayed Node Number 1 From the IP Configurations screen choose Network gt Node y Screen 2 gt Node The current Node displays 1 en AO E Nw 2 Enter the Node You must be first program this node in eManager Program 150 FB09 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Network Setting screen 4 Set Note Refer to Station ID Notes above Backspace Vol Down Cancel gt 122 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings CIX System IPU Address Mode 1 From the IP Configurations screen choose Network gt my gt IPU Mode 2 Press the Manual or Broadcast soft key to change the set value The value set is underlined in the display IPU Mode 4Manual qBroadcast 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Network Setting screen 2 3 4 Set Cancel CIX System IPU Address Screen There are two IPU s that can be setup for an IP5000 series telephone P IPU is the Primary IPU the first address the phone will try to register to S IPU is the Secondary IPU the second address the phone will try to register to if the primary IPU cannot be reached
116. name Application Start Application i oe nee 93 Application Start e e ACD Application PickUp 94 Application Start End Application vel El WrapUp 95 Application Start M E t r ACD Application Monitor 97 Application ae hli fe lt ACD Shift Application 98 Application Start t t la te ACD Application Status 99 Application sae Wir U ACD Join Yes Application 96 K 160 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections B IP5000 Series Telephone Tilt Angles The IP5000 series telephones have three tilt positions built into the base There is also a tilt stand extension that adds an additional 20 degrees of tilt When the telephone is sitting on a desk or table there are a total of six different angles of tilt available When wall mounted there are two angles available See figures on the next page Table 23 IP5000 Series Tilt Angels Model TiltWithoutStand Tilt with Stand IP5000 series telephones 15 27 5 40 35 47 5 60 All Add on and IDM modules Strata CIX IP5000 series Telephone UG 10 08 161 Hardware Connections IP5000 Series Telephone Tilt Angles PS 7 IP5000 Series Desk top Tilt Angle With Tilt Stand Extension 0 no Tilt IP5000 Series Wall Mount Angles 10 Tilt 162 Strata CIX IP5000 series Telephone UG 10 08 Hardware Connections Connector Icons Connector Icons The connectors on the
117. ncel soft key to cancel all the intended setting changes in the minor items and to go to the Configurations Screen without rewriting the NV RAM data Key Repeat OFF ON 1 From the IP Configurations menu select Key Repeat gt Off On Setting The Off on Setting screen displays 2 Press the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change The changed setting is underlined in the Key Repeat Setting screen display Off On Mode On Off q Set Cancel gt 138 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Repeat Delay Timer and Repeat Rate Timer Important The following steps apply to the above two items From the IP Configurations menu select Key Repeat gt Repeat Delay Timer or Repeat Rate Timer The appropriate screen displays shown right Handset Tx Volume 1 Current L_ New 1 Short 5 Long Y To Change Information on this screen 1 Enter the New Repeat Delay Timer to change the A a setting Note Use the dial pad 1 5 and Vol W to backspace 4 Set Cancel gt For Repeat Delay Timer 1 short to 5 long For Repeat Rate Timer fast to 5 slow 2 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Key Repeat Setting screen Notes e Pressing the Set soft key
118. ne Toshiba s IP5131 SDL with it s large display screen also supports an HTML browser to allow navigation on the World Wide Web or a company s intranet The phone can have a homepage setup that allows navigation to begin just like a homepage in your internet browser Web pages display basic HTML but do not support ASP or Flash The 18 buttons that surround the screen can be used to highlight selections in the browser The Navigation Button can be used to move the viewing window across the website the center of the navigation button can be pressed to select a field that is highlighted The browser allows navigation through various pages of content and is not static to just one site Navigation is as easy as highlighting a link and selecting it to move to the next webpage All IP5131 SDL telephones come with the browser enabled In order to access the browser press the blue button on the bottom right hand side of the phone this allows you to switch between your call processing screen and the browser window 4 Line LCD Display The LCD in it s idle state shown right displays Line 1 or the top line of the LCD will ia display your user name 1f programmed NANCY and your extension number TUESDAY 25SEP Line 2 will show the Date and time DIR Line 3 will show information related to your telephone set VM New Saved messages Call Forward or if a certain feature 1s enabled on your telephone set A plus sign on the LCD indicate
119. ne First Voice First Signalling To determine the signalling on the telephone circuit Tone First Signalling When the telephone rings and the called party must press Spkr or lift the handset in order to receive the call Voice First Signalling The telephone does not ring when it is being called rather a long tone is heard followed by the caller s voice coming through the speaker This method automatically starts in a hands free mode and allows both parties to speak with each other Note The calling party has control over whether Tone First or Voice First Signalling is being used The ability to switch between the two is setup by the System Administrator To change the signalling method while placing the call 1 Enter the extension number 2 Press 1 to turn on Tone First Signalling 3 Press 2 to turn on Voice First Signalling Strata CIX IP5000 series Telephone UG 10 08 77 Feature Operations Tone Pulse Dialling 78 Tone Pulse Dialling With some older Exchanges you may have to make calls on outside lines programmed for rotary dial pulses This feature enables you while on these lines to switch to tone dial to access remote equipment such as an answering machine requiring touchtones Note With ISDN calls when Tone Dial Select is pressed all of the digits entered after that point will be sent with touchtones To change Tone Dialling 1 Access an outside line 2 Dial a telephone number 3 While on the c
120. nected to the VM mailbox Call Waiting You can answer a call that is transferred to your station even when your station 1s busy When another call is camped onto your station you hear two Camp on tone beeps and the extension or Line LED flashes red on hold If a call is sent to your station when busy and your station does not have an extension button available to receive the call two camp on tone beeps are sent to your telephone You must disconnect or transfer the existing call to answer the waiting call To answer a waiting call by placing the current call on hold Press Ts The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call or 1f your telephone has the Auto Hold feature just press the flashing extension button You are connected to the transferred call The extension or Line LED flashes green in use Note See your System Administrator to find out if you have Auto Hold To answer a waiting call by disconnecting or transferring the current call Hang up or transfer the existing call the camped on call rings your station The camped on line rings your telephone and the Line LED flashes green incoming call Or press the flashing extension or Line The existing call is placed on hold The camped on line rings your station the Line LED flashes green incoming call This disconnects the current call and connects you to the transferred call The ex
121. ng screen Notes e Pressing the Set soft key can give you an Error Screen if you incorrectly entered the timer value outside of acceptable range e Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the Input Timer screen and the number that resulted in an error will display Strata CIX IP5000 series Telephone UG 10 08 141 Administrator Programming IP5131 SDL Settings Backlight Mode Screen 1 From the IP Configurations menu select Others gt BL Mode The Backlight Mode screen displays 2 Choose Always Off Always On or On Demand softkey to setup when you would like to use the backlight 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Other Settings screen Backlight Timer 1 From the IP Configurations menu select Others gt BL Timer The Backlight Timer Value x10sec screen displays shown right 2 Enter the New Timer value to change the setting Note Use the dial pad to enter a value of 1 30 where 1 10 seconds and 30 300 seconds 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Other Setting screen Backlight Brightness 1 From the IP Configurations menu select Others gt BL Bright The Backlight Bright screen displays shown right 2 Enter the New Brightness value to cha
122. nge the setting Note Use the dial pad to enter a value of 1 3 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Other Setting screen 142 Backlight Mode dAlways Off dAlways On On demand Cancel Backlight Timer x10sec 25 Current T_ New 1 Min 30 Max Backspace Vol Down Cancel gt Strata CIX IP5000 series Telephone UG Backlight Bright O Current L__ New 0 Dim 3 Bright Backspace Vol Down Cancel gt 10 08 Administrator Programming IP5131 SDL Settings Loop Back Test 1 Press 3 6 9 simultaneously 2 From the IP Configurations screen select Net Diag gt Loop Back Test Loop Back Test Ping to 192 168 0 77 Last Result 10 10 Notes e Press Exit to move back a screen Ping Address Setting e An IP address of current Ping send to party is displayed 4Ping Start in the second line Exit e The result of Ping executed last is displayed in the third line Ping result is confirmed only on this screen y Setting Ping Send to Address 1 Press the Ping Address Setting soft key The Ping Pins Address Settin Address Setting Screen displays shown right 192 168 0 77 aren 2 Using the dial pad press 1 O and to enter an IP IS New address or change an IP address Input the delimiter by pressing key Backspace Vol Down Press Vol W to
123. ns Center of the button is the select function The arrows are used to scroll up down left or right Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour IP5000 series Telephone Overview Table 3 Fixed Button Definitions continued A A ll Press Spdial and enter 3 digit Speed dial access code Speed dial access codes must be setup before they can be accessed See Speed Dial on page 71 Press Redial to dial the last telephone number called internal or external If you have Automatic Line Selection lift the handset first Press Cnf Trn to add internal or external parties to a conference call up to 8 parties Press Cnf Trn and enter a number to transfer a call to another party on the CIX system Press Hold to place an internal or external call on hold Press Hold Hold to place an internal or external call on Exclusive hold If your telephone is programmed for Automatic Hold existing calls are automatically placed on hold when you answer a call or make another call Strata CIX IP5000 series Telephone UG 10 08 7 The Grand Tour IP5000 series Telephone Overview Programmable Feature Buttons Programmable Feature Buttons are programmed by the System Administrator and can be customised on a per user basis See Table 21 on page 156 for a list of Programmable Feature Buttons Note Programmable Feature Buttons are numbered bottom to top left to right shown right Key Strip The ke
124. nterface Recommended Headsets For an extensive list of recommended and supported headsets please contact the technical support at www bcd technical toshiba co uk Important Jf you experience any electrical interference when using a wireless headset please follow headset manufacturer s recommendations or ensure the headset base unit is at least six inches from your telephone Headset and Handset Interactions When headset is connected and handset is off hook you can use handset only When headset is connected and handset is on hook you can use headset The handset and headset cannot be used simultaneously Strata CIX IP5000 series Telephone UG 10 08 89 Headset and Handset Operation AUTO or CARBON Setting 90 AUTO or CARBON Setting There exist two types of headsets ECM and Carbon The default setting on the telephones is AUTO When the headset is connected to the Headset Modular Connector of the telephone the AUTO setting enables the headset I F current detector to determine which headset type is connected EMC or Carbon If the current is marginal using a carbon headset only and performance is not good change the setting to CARBON To change the setting from Auto to Carbon Telephones All except the Single Line Telephone 1 Press 3 6 9 simultaneously 2 Press O 3 Press FB6 to toggle Handset On Off Press FB11 to toggle Headset On Off FB LED On CARBON FB LED Off AUTO default 4 Press to set th
125. o not beep Press E to set the option 6 You must also go off hook then on hook to exit the program mode RW N e Nn 18 Strata CIX IP5000 series Telephone UG 10 08 The Basics Ring Tones Speakerphone Microphone Sensitivity Adjustment When you are using the speakerphone high ambient noise levels may cause the party you are talking with to be to cut off frequently If this happens follow these steps to lower the sensitivity of the microphone on a IP5000 series telephone The default is normal sensitivity l Press 3 6 9 7 2 simultaneously 2 Press O 3 4 Press Programmable Feature Button 3 FB3 to toggle On Off Press SS FB3 LED On Lower sensitivity FB3 LED Off Normal sensitivity Press EE to set the option Go off hook then on hook to exit the program mode Strata CIX IP5000 series Telephone UG 10 08 19 The Basics Telephone Terminology Telephone Terminology When making or receiving calls on your IP5000 series telephone you may experience one or more of the following call features depending on how your telephone is configured 20 Line is synonymous with trunk which is the line that connects you to the PSTN Public Switched Telephone Network Line can be e a button on your telephone set designated for outgoing calls e your DN button followed by dialling 9 Automatic Line Selection ALS ALS is engaged on outgoing calls Lift the handset or press EN to hear dial tone
126. ode tone outside line access code dest telephone no tone Busy to outside telephone no Press ext button 6034 tone dial the other telephone s ext no No Answer to an ext enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 Press ext button 6034 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone No Answer to outside telephone no Strata CIX IP5000 series Telephone UG 10 08 153 References Call Forward 154 Table 19 Call Forward Procedure continued Feature Button Sequence Press ext button 6044 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 tone Busy No Answer to an ext Press ext button 6044 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Busy No Answer to outside telephone no Press ext button 6054 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone Change Call Forward Pass Code Press ext button 670 tone dial the dest ext no tone old pass code tone new pass
127. oggle On Off FB LED On Carbon type handset FB LED Off IP5000 ECM handset default Press to set the option Go off hook then on hook to exit the program mode Y To adjust the Handset Transmit Level for IP5000 series telephones l Za 3 92 Press 3 6 9 7 simultaneously Press EJ Press 2 FB1 8 6 db default 0 db Press to set the option Go Off hook then on hook to exit the program mode Strata CIX IP5000 series Telephone UG 10 08 Headset and Handset Operation Handset Level Adjustments Y To adjust the Handset or Headset Receiver Level for IP5000 series telephones l Press E Press 7 Set the level FB2 8 6 dB default O dB Press to set the option Go Off hook then on hook to exit the program mode D nA BW WN Press 3 6 9 simultaneously To adjust the Handset Side Tone Level for IP5000 series telephones Note This feature is not supported on the Single Line Telephone l Press 3 6 9 7 simultaneously 2 Press Ll Si 4 Set the level using the buttons shown in the table below Press ES Side Tone Off Side Tone On A E 0 E dB Side Tone Level default Press to set the option Go Off hook then on hook to exit the program mode Strata CIX IP5000 series Telephone UG 10 08 93 Headset and Handset Operation Handset Level Adjustments 94 Strata CIX IP5000 series Telephone UG 10 08 User Programming U
128. ompt you to reset Reset does not flicker if there were no setting changes in subsidiary items Strata CIX IP5000 series Telephone UG 10 08 149 Administrator Programming IP5131 SDL Settings 150 Strata CIX IP5000 series Telephone UG 10 08 References This Appendix contains table that support some of the feature operations Call Forward Table 19 Feature Button Sequence Call Forward Procedure Call Forward Any Call Internal and Incoming Line Calls Forwards any call whether an internal call or incoming line call All Calls to an ext All Calls to outside telephone no Busy to an ext Busy to outside telephone no No Answer to an ext No Answer to outside telephone no Busy No Answer to an ext Busy No Answer to outside telephone no Cancel Strata CIX IP5000 series Telephone UG Press ext button 6011 tone dial the dest ext no tone Press ext button 6011 tone outside line access code dest telephone no tone Press ext button 6021 tone dial the dest ext no tone Press ext button 6021 tone outside line access code dest telephone no tone Press ext button 6031 tone dial the dest ext no timer 08 60 tone Press ext button 6031 tone outside line access code dest telephone no tone timer 08 60 tone Press ext button 6041 dial the dest ext no tone timer 08 60 tone Press ext bu
129. onal indicator will always be reserved for the voicemail system Note If there are Phantom DN s PhDN s programmed on an extension each PhDN can receive up to three message waiting indicators Responding to a Lit Msg LED 1 Press Red flashing button The telephone will dial the message source the voicemail or another extension See Note below 2 When call is finished hang up and the message waiting indicator will be cleared 3 If the Msg LED continues to flash there are additional messages to check repeat steps 1 2 Voicemail devices have a short delay in turning off the message waiting indicators To manually turn off the Msg LED press your extension button then enter 409 Repeat this sequence until all the messages are cleared Notes e If there is a on the LCD press the Next Soft Key to scroll through the messages sent to that extension e To see who has sent you messages or to retrieve the messages press the flashing button Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Message Waiting Turning On Off MW LED on Another Extension When an extension is called the calling party can choose to send a message to the called party This 1s a notification to say that a call has been missed and the calling party would like to be called back By sending a message to another extension you turn on their Msg LED 1 Dial an internal extension You may hear ringing or busy tone 2 Press or 7 Th
130. one user Strata CIX IP5000 series Telephone UG 82 10 08 ADM DSS Console ADM Adding an ADM For installation instructions please refer to the Strata CIX Installation amp Maintenance Please read the caution if you are connecting the ADM with the telephone or moving the telephone with the ADM CAUTION Unplug the line cord from the IP5000 series telephone before attaching the ADM Plugging the ADM cable in while the IP5000 series telephone is powered will damage or impair the functionality of the telephone ADM or both Brightness Control To change the Brightness Control for a 10 button LCD add on module refer to Brightness Control on page 15 Keystrip Labels To label the keystrip buttons on the 10 button LCD add on module refer to Keystrip Labels on page 17 83 Strata CIX IP5000 series Telephone UG 10 08 DSS Console ADM DSS Console 84 DSS Console The 60 button Direction Station Selection DSS Console operates alongside a digital telephone to provide 60 up to 180 additional buttons shown right The 60 programmable feature buttons can be assigned as exchange line extension DSS One Touch Speed Dial or any other flexible feature The IDM5060 IP DSS module console uses dual red and green LEDs to show call and feature status DSS Buttons DSS buttons can appear on both the ADM and DSS Console Each DSS button is associated with a particular station in your telep
131. or subsequent breach of the same or any other provisions hereof and no waiver shall be effective unless made in writing and signed by an authorized representative of the waiving party 13 Entire Agreement In entering into this Agreement You acknowledge and agree that You have not relied on any representation unless expressly included in this Agreement You acknowledge that you have read this license agreement and that You understand its provisions You agree to be bound by its terms and conditions You further agree that this Agree ment contains the complete and exclusive agreement between You and TIU and supersedes i any proposal or prior agreement oral or written or any other communication relating to the subject matter of this license agreement and ii any term or condition implied by trade custom or course of dealing and any purported contrary or inconsistent provision is hereby excluded Nothing in this clause shall limit liability for fraudulent misrepresentation 14 Third Party Rights No provision of this Agreement shall be enforceable by any third party under the Contracts Rights of Third Parties Act 1999 or otherwise Toshiba Information Systems UK Limited Business Communications Division Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT15 2UL WARRANTIES FOR NON TOSHIBA BRANDED THIRD PARTY PRODUCTS A valuable element of Toshiba s product strategy is to offer our customers a complete product p
132. or unlocks for three 30 seconds set in system programming The Unlock Door LED is lit while the door is unlocked 58 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Door Phone s Door Phone s Door phones can be used to call phones selected in system programming When a door phone calls you hear a distinctive ringing tone one or five times set in system programming You can also call a door phone and monitor the surrounding area LCD telephones display the door phone name ID when calls are made to or from door phones The number of possible door phones varies by Strata CIX system 01 24 maximum for larger systems Check with your System Administrator to find out the names and locations of your system s door phones and record them below Name Location ss Name Location Y To answer a door phone call When you hear a door phone call ringing lift the handset or press the ringing button A door phone call sounds like chimes high low The extension LED flashes green in use and you are connected to the door phone Or to pick up door phone calls ringing someone else s telephone press your extension 5 5 directory number of the ringing phone Strata CIX IP5000 series Telephone UG 10 08 59 Feature Operations Echo Cancellation gt To call monitor a door phone 1 With the handset off hook press an extension button You hear dial tone and the LED flashes green in use 2 Press 1
133. ortfolio To provide this value to our customers at the most optimal prices we offer both Toshiba branded and third party manufactured products that support our Toshiba Strata CIX product portfolio Similar to other resellers of software hardware and peripherals these third party manufactured products carry warranties independent of our Toshiba limited warranty provided with our Toshiba branded products Customers should note that third party manufacturer warranties vary from product to product and are covered by the warranties provided through the original manufacturer and passed on intact to the purchaser by Toshiba Customers should consult their product documentation for third party warranty information specific to third party products More information may also be available in some cases from the manufacturer s public website While Toshiba offers a wide selection of software hardware and peripheral products we do not specifically test or guarantee that the third party products we offer work under every configuration with any or all of the various models of the Toshiba Strata CIX Toshiba does not endorse warrant nor assume any liability in connection with such third party products or services If you have questions about compatibility we recommend and encourage you to contact the third party software hardware and peripheral product manufacturer directly This page is intentionally left blank Contents Introduction ix i Introduction
134. orts available on the system Type of Circuit EN60950 Port Location Port Description Classification SELV Power Supply For connection of external 24 volt batteries BPSU672F APSU112F CHSUB192F Processor Boards For connection of external Music On Hold source and ACTU1F ACTU2C Ethernet LAN connection SELV BECU1F BBCU1F BCTU2F LCTU2C LCTU2R For connection of Voice Mail and Call Logging ad a Equipment RS232 ports RSTU1F RSTU3F For connection of Approved 2 wire devices TNV3 BSTU1F BSLU1F BSLS1F ASTU1F LSLU Strata CIX IP5000 series Telephone UG 10 08 165 Hardware Connections User Notes Type of Circuit EN60950 Port Location Port Description Classification RCOU RCOS RCOUS For connection to PTO provided Loop Calling Unguarded Clear exchange lines RBSU1A RBSU2A 2 Cct ISDN2 TBRS Basic Rate I F For connection to euro ISDN services 2 Cct ISDN2 TBR3 Basic Rate I F For connection to approved Euro ISDN services amp devices RPTU1F RPTU2F 1 ccts ISDN30 TBR4 primary rate I F For connection BPTU1F to euro ISDN services TNV3 TNV1 TNV1 RBSS1A RBSS2A TNV1 Contains various ports for connection of audio paging SELV BIOU1A amplifiers dry relay contacts to control external equipment BIPUM2A BIPQ1A Voice Over IP interface cards House Ethernet RS232 LIPU X1A MIPU16 24 ports IES32 GVMU 1F Integrated Voice Mail unit Houses R232 ports LVMU2F RRCU1A Optical interface boar
135. press or hang up to release your telephone Strata CIX IP5000 series Telephone UG 10 08 27 The Basics Message Waiting LED Indicator Details Each line and Programmable Feature Button has a LED next to 1t which indicates the status of the line or feature associated with the button Line LEDs light red or green and flash at varying rates to indicate call status see Table 6 Table 6 LED Indicators Your Station Green Other Station Red Interval Rates a In Use 2 seconds On 1 8 second Off ead access outside line 1 8 second On Off y Incoming Call 1 second on at 10 pulses one second Onn while ringing second 1 second Off Hold outside line If using Pooled Line Grp e hold indication is only at the station that places the call on hold 4 pulses second for 1 8 second On Off 1 2 second On Off Hold Consultation during consultation transfer to another 10 pulses second station Hold Exclusive outside line 10 pulses second Hold Recall 1 second at 2 pulses second has when held call recalls your idle station 1 second at 10 pulses second Hold Exclusive Recall ia is steady 1 second at 10 pulses second Internal Call Tour extension button fasnes oi rad flashing of 10 pulses second 1 second while station ringing Off green ringing Busy Station Transfer 4 pulses second 1 8 second 3 4 second on 1 8 outside call transferred to your busy station from a designated station or AA
136. ptions include Table 2 IP5000 Series Add on Modules 10 Button ADM for IP5000 series e LCD programmable key strip with back light 20 Button ADM for IP5000 series e Paper Key Strip are E mnm mer emr maw a 60 Button DSS for IP5000 series e Paper Key Strip Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour IP5000 series Telephone Overview IP5000 series Telephone Overview The illustration of the P5000 series telephone shown below gives a general idea of the basic attributes found on most of these telephones The positioning of the buttons varies per telephone model TOSHIBA 20 Programmable Feature Buttons 4 Line LCD Telephone Legend A Status LED message and ringing I Hold Button B LCD Display J Microphone C Softkeys K Tilt stand D Programmable Feature Buttons L Speed Dial Button E Message Waiting LED Button M Redial Button F Microphone LED Button N Conference Transfere Button G Speaker LED Button H Volume Button 4 Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour IP5000 series Telephone Overview Fixed Buttons The fixed buttons on the dial pad help perform standard functions quickly and easily Layouts Fixed buttons are laid out differently on the P5000 series telephones 9 line LCD Telephone 10 and 20 Button 4 line LCD Telephones Fixed buttons are located on either side of the dial pad Strata CIX IP5000 series Telephone UG 10 08 5 Th
137. r 1 Dial 66 The display shows SPEED DIAL and you hear Entry Tone 2 Dial the Station Speed Dial number 100 199 or System Speed Dial number 200 999 The LCD shows your digits and you hear Entry Tone 3 Dial the telephone number to be stored Include any required access and area codes The LCD shows SPEED DIAL the Speed Dial Number destination You hear Success Tone 4 Lift handset 5 To enter another number repeat steps 1 4 Refer to Table 9 below Example To store a Station Speed Dial number to Speed dial location 100 dial 66 100 99495833000 Table 9 Feature Access Codes Feature Feature Access Code Sequences Speed Dial Storing an SD number sd 66 nnn Phone No ation nnn 100 199 SD bin numbers System 66 nnn Phone No ystem nnn 200 999 SD bin numbers 1 Stations must be assigned enabled Speed Dial capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 2 Refer to Table 10 on page 73 to see how to enterkand into a speed dial phone number Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Speed Dial Advanced Speed Dial Operation Special Characters SD numbers may include 0 9 x and Pause For an example on how to use special characters see page 99 Table 10Phone Number Dial String Characters Entry Meaning ea oa o End of Speed Dial Number when entering via
138. ress Group Page and enter the Group number 01 16 Or press extension 31 and enter the zone number Answering a Page To answer a Group Page lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system To answer an External Page Zone lift the handset off hook dial 5 36 and enter the Page Zone number 01 08 depending on your telephone system Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Paging All Call Page You can make an All Call Page to telephones assigned to the All Call Page Group Stations are assigned to the All Call Page Group in system programming gt To make an All Call Page 1 With the handset off hook press All Call Page or dial 30 This pages all telephones in the All Call Page Group but depending on system programming you may or may not page external speakers 2 Make your announcement then hang up To answer an All Call Page 1 Lift the handset off hook dial 5 36 2 Enter the Page Zone Number 01 08 depending on your telephone system Emergency Page An Emergency Page overrides Group Pages or All Call Pages to telephone and external paging devices To make an Emergency Page lift the handset off hook dial 37 To make an Emergency Page to a group lift the handset off hook dial 38 and enter the Group number Strata CIX IP5000 series Telephone UG 10 08 69 Feature Operations
139. ring stations that are in the Call Forward mode instead of being forwarded Usually the console s telephone is the unit activated to perform this function Among other applications this feature can be used to notify a person who forgets to deactivate the Call Forward feature after returning to the office To override call forward with the console s associated telephone 1 Press FF or extension button 2 Dial the station number set for call forward Make the call as you would from any other station This procedure assumes your station has a typical program setting gt To override call forward with your DSS Console Press the station DSS button set for Call Forward Night Transfer Button This button enables a pre programmed station to place the system into Day Day2 or Night Mode See your System Administrator for information on the settings for Day Day2 or Night Mode These modes will transfer calls to a designated location or voice mailbox depending on programming 1 Press Night Transfer 2 Press the desired Mode number e Press 1 for Day Mode LED remains off e Press 2 for Day2 Mode LED flashes red e Press 3 for Night Mode LED is solid red Strata CIX IP5000 series Telephone UG 10 08 87 ADM DSS Console DSS Console 88 This page is intentionally left blank Strata CIX IP5000 series Telephone UG 10 08 Headset and Handset Operation 6 The IP5000 series telephones come standard with a built in headset i
140. rogram Press to enter User Programming mode which enables you to re define proaram Programmable Feature Buttons to perform other functions including programming One Touch Call Forward assignments assign Message Waiting Buttons and assign BGM Privacy Release sources played over the telephone speaker Pause Resume Press to pause or resume recording a conversation to a voice PS RES i E mailbox or when playing back the recording Record to Voice Mail Press to record current conversation to voice mailbox Strata CIX IP5000 series Telephone UG 10 08 157 References Button Labels Table 21 Programmable Feature Button Definitions continued Definitions Release and Release and Answer Press to disconnect or complete the transfer the current outside Ans or extension call and automatically answer the new incoming outside or extension call Release Press to disconnect or complete the transfer of the current outside or Release Call ey y extension call and to place your station in the idle condition SD or Speed Dial Press to Speed Dial a telephone number or feature access codes SD Customised buttons can be used as either System Speed Dial numbers or Station Speed Dial Button numbers Spd Dial Lng Pause Long Press to insert a 10 second pause when programming Speed Dial Pause numbers Spd Dial Pause Press to set either a one half or two second pause when programming Speed Pause Dial numbers
141. s Network Page 1 Displays or sets the DHCP IP Address Subnet the default gateway station information and LIPU Address Page 2 Displays or sets node IPU Mode Primary IPU Secondary IPU and Port Settings Page 3 Displays or sets Auto Login Mode and Auto Login password 114 Strata CIX IP5000 series Telephone UG 10 08 TEM Advance Sound Others Key Repeat Net Diag Factory Settings Initialize Reset Saving Changes Strata CIX IP5000 series Telephone UG Administrator Programming IP5131 SDL Settings INFORMATION DISPLAY Page 1 Displays or sets the Primary Name Server the Secondary Name Server GRQ Port RRQ Port and AP Address Page 2 Displays or sets the Admin address upper and lower bound the User ID and password as well as the Dynamic Port Base Page 3 Displays or sets the VLAN Setting PC Port type and PC Port VLAN ID Page 1 Displays settings for Keybeep Roam Noise Handset BOV and Carbon Handset and Carbon Headset Page 2 Displays or sets the Headset and Handset Control Modes as well as the Transmit and Receiver levels Page 3 Displays or sets the Sidetone Mode and Volume Displays or sets the Language Input times and Backlight settings Displays or sets the Key Repeat settings including the Delay Timer and Repeat Rate Displays an option for a Loop Back Test Displays ADM Debug Mode Display Key Test and Display Mode Displays or resets the following settings all Data
142. s UK Ltd Business Communications Division BCD Toshiba Court Weybridge Business Park Addlestone Road Weybridge Surrey KT 15 2UL 44 0 1932 841600 bcd_marketing toshiba co uk www telecoms toshiba co uk IP5000 UG VA Version A October 2008 2008 Toshiba Information Systems UK Ltd
143. s continued Feature Feature Access Code Sequences Speed Dial Storing an SD number Station 66 nnn Phone No sil nnn 100 199 SD bin numbers eee 66 nnn Phone No y nnn 200 999 SD bin numbers Speed Dial Dialling a stored SD number Station Ea PARN nnn 100 199 Station SD bin numbers system Fae ystem nea l nnn 200 999 System SD bin numbers Start Application Travelling Class Override Enter Code 471 then dial number enter LCR code if required Change Code 69 Index Number old Code new Code Uniform Call Distribution Login from Agent Station 6061 Logout from Agent Station 6062 Login to Agent Station another 6161 Station Logout to Agent Station another 6162 Station User Programming Mode 9876 Voice Mail VM noes While on a call press E 407 Dial VM mailbox number usually Ext Number Volume Control Beep With handset off hook press 6101 Press Vol A or V Volume Control Ringing With handset on hook press 6102 Press Vol A or y 1 If you have hot dialling you do not need to press Ext button as part of the sequence Stations must be assigned enabled SD capabilities in system programming by an Administrator in Program 200 30 System SD and Program 200 35 Station SD 3 Refer to Table 10 on page 73 to see how to enter x and into a speed dial number 4 If your telephone does not have a Spdial button press the button then d
144. s destination numbers of up to 32 digits Timer Enter the number of seconds 08 60 your telephone should ring before forwarding the call This is the Call Forward No Answer timer Call Forward Pass Code A four digit Call Forward pass code can be setup by your System Administrator and will allow one station to activate the call forward setting for another station Users must enter the Call Forward pass code for the station to be forwarded In Table 19 on Page 151 tone refers to three short tones used as a confirmation tone and will play at that point in the sequence to confirm your input was accepted Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Call Forward Call Forward Examples y To set your telephone to Call Forward Busy No Answer to an internal extension number Press your extension button 6041 3000 10 6041 Call Forward Access Code sequence 3000 Internal Extension Number 10 Ring time in seconds before Call Forwards y To set another telephone to Call Forward Busy No Answer to an outside destination number after a set time Press your extension button 6042 1234 1111 9 1 949 5873000 08 6042 Call Forward Busy No Answer Access Code sequence 1234 Other telephone s extension number 1111 Call Forward Passcode for other telephone 9 Outside Line Access Code 1 949 5553000 1 Area Code Telephone Number Must press after entering an outsid
145. s green and you hear internal dial tone Dial the extension where the call will be transferred You can remain on the line and announce the call or hang up to complete a blind transfer Note If the privacy option has been disabled then if you use a Line button when you transfer the call the LED will flash red until the receiving party answers While the LED is flashing you can press the Line button to return to the call If the receiving party answers the call the LED turns solid red and you cannot reconnect to the original caller During call transfer you can connect all three parties by pressing the button or by pressing the J OIN soft key This allows the three parties to talk together Transfer with Camp On If the station to which you want to transfer the call is busy you may hang up and the transferred trunk or station will be camped on to the busy destination Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Call Waiting gt To transfer a call directly to Voice Mail VM 1 While on a call press mares Enter 407 2 3 Enter the VM mailbox number usually the same as the extension number 4 Hang up and the caller is connected to the VM mailbox This feature does a blind transfer to VM gt To transfer a call directly to VM with a DSS button 1 While on a call press mares 2 Press the DSS button programmed to the voice mail number 3 Hang up and the caller is con
146. s there 1s more data to display Press NEXT to advance through the information IP5000 4 line LCD display in Idle Mode Line 4 will display the soft keys available in idle state Press DSPLY to switch from the Call Forward display to the User Name display Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour Soft Keys Soft Keys Softkeys SK1 SK4 refer to the four buttons directly below the LCD screen shown right Soft Keys dynamically PLA change their functions and label depending on the state of the telephone The dynamic feature associated with the Soft Key is displayed on the bottom line of the LCD display directly above each Soft Key button CALL BACK CNCL SK1 SK2 SK3 SK4 Strata CIX IP5000 series Telephone UG 10 08 11 The Grand Tour Soft Keys 12 Strata CIX IP5000 series Telephone UG 10 08 The Basics 2 This chapter reviews the basic operations of the IP5000 series telephones The instructions apply to all telephone models except when noted otherwise Customising Your Telephone Volume Control y To adjust the handset volume Press the Vol A to increase volume and Vol W to decrease volume during the call When you hang up the volume returns to the default setting To adjust the speaker volume for internal external calls and background music 1 Press 2 Press an extension button you hear dial tone 3 Press the Vol A to increase volume and Vol W to decrease volume
147. ser programming allows you to customise your LCD telephone You will be able to Enter numbers in your personal Speed Dial list Program One Touch and Programmable Feature Buttons Register Call Forward assignments Assign Message Waiting Keys Assign the background music BGM source to be played over the telephone s speaker Strata CIX IP5000 series Telephone UG 10 08 95 User Programming Programming Feature Buttons Programming Feature Buttons You can use the User Programming Mode described below for customising your IP5000 series display telephone without the aid of an Administrator or Service Technician The User Programming mode is accessed with a Program button assigned to a Programmable Feature Button or through an access code User Programming enables users to customise these features e Programmable Feature Buttons The IP5000 series telephones have 10 or 20 Programmable Feature Buttons to which the user can assign any one of approximately 50 different features Once a Programmable Feature Button is programmed press the button anytime you need to use the feature Note Directory number and external line buttons cannot be added or deleted but their ring tones can be individually changed See Ring Tones on page 17 User Programming Mode To enter User Programming Mode press the Program button Or dial 9876 USER PROG MODE appears on your LCD The Program LED is steady green To exit User Progra
148. ss FB 24 to enter the PC Port VLAN ID 1 4094 ot aS A Strata CIX IP5000 series Telephone UG 10 08 107 Administrator Programming Initial Start up Initial Start up When an IP5000 series telephone is connected to power it will initialise then attempt to connect to the Strata CIX system The start up sequence indicators are described below 1 All of the Feature Buttons FB will light green 2 Next all of the FBs will go out 3 The FBs will light red in sequence one row at a time from the bottom of the telephone until all of the FBs are lit ACA ADAL ALCA AL 4 The FB will all light green then go out 5 The telephone status will be displayed on the LCD 108 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP Telephone Function Settings IP Telephone Function Settings These steps enable you to turn On Off button beeps room noise cancellation handset Busy Override and headset volume control You can also adjust the setting for carbon headsets vs non carbon headsets 1 Press 3 6 9 simultaneously 2 Press O then 3 Press the Feature Buttons to turn the LEDs On Off see Table 15 Table 15 IP Telephone Function Settings FB LED ON LED OFF FB1 Buttons beep Default Buttons do not beep FB12 Speakerphone Microphone sensitivity Speakerphone Microphone sensitivity is is lower normal Default el handset Busy Override BOV Disable handset
149. t button 6042 dial the other telephone s ext no enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 tone Press ext button 6042 dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone Cancel Press ext button 6052 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone Call Forward Incoming Line Call Set for Another Station Busy No Answer to an ext Busy No Answer to outside telephone no Enables you to set forwarding of incoming line calls for another telephone within your telephone system Press ext button 6014 tone dial the other telephone s ext no enter All Calls to an ext other telephone s Call Forward pass code tone dest telephone no tone Press ext button 6014 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone All Calls to outside telephone no Press ext button 6024 tone dial the other telephone s ext no enter Busy to an ext other telephone s Call Forward pass code tone dest telephone no tone Press ext button 6024 tone dial the other telephone s ext no enter other telephone s Call Forward pass c
150. t light Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc are heard through the handset When connected continue using the handset or switch to speakerphone by holding down and placing the handset in the cradle Spkr Button I To make a call press A line may be selected automatically or choose a line manually The extension or Line button lights depending on system programming Dial tone is heard through the speaker The Speaker and Microphone LEDs light Dial the number Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc are heard through the speaker When connected continue using the speakerphone or lift the handset to continue the conversation Hot Dialling l To make a call using Hot Dialling start dialling the number The extension button Spkr and Mic LEDs light Digits display as they are dialled Call progress tones Ringback Tone Busy Tone etc are heard through the speaker When connected continue using the speakerphone or lift the handset to continue the conversation Strata CIX IP5000 series Telephone UG 10 08 21 The Basics Making a Call 22 Dial Directory This feature is supported on IP5000 series telephones with an LCD display running on CIX R5 2 or higher software Calls can be made by selecting a name from the alphabetical telephone directory To access the Directory 1 Press DIR
151. t the field Using the keypad enter the password Press the Set softkey to cancel the change and go to the Network Setting screen 2 3 Strata CIX IP5000 series Telephone UG Port Settin 4 Dynamic dStatic Cancel Auto Login Mode dAuto Manual Cancel Auto Login Password Current AA New Backspace Vol Down Cancel gt 10 08 Administrator Programming IP5131 SDL Settings Advanced Network Settings Y To access the Advanced Network Setting screens 1 Press 3 6 9 simultaneously 2 Press Advanced softkey the Advanced Setting screen appears Note There are three screens for Advanced Settings shown below Use the and soft keys to move from one screen to another Advanced Setting mb Advanced Setting mb Advanced Setting 4P DNS 0 0 0 0 qAdmin_U 0 0 0 0 VLAN Disable 4S DNS 0 0 0 0 Admin_L 0 0 0 0 Phone VLAN ID 1 4GRQ Port 0 4PC Port Type Access RRO Port 0 4PC Port VLAN ID 1 4AP Addr 0 0 0 0 j 4VLAN Disable 4 Set 1 3 Cancel gt 2 3 Cancel gt 4 Set 3 3 Cancel gt The general operation on the Network Settings screens is as follows e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if any setting of a minor item is changed The screen will move to the Resetting
152. taneous entry Example Esc Enter Entries with spaces between them show a sequential entry Example 5 Tilde Means through Example 350 640 Hz frequency range Denotes the step in a one step procedure Start gt Settings gt Denotes a progression of buttons and or menu options on the Printers screen you should select Strata CIX IP5000 series Telephone UG 10 08 Xi Related Documents Media Grey words within the printed text denote cross references In the electronic version of this document Library CD ROM or Partner Portal download cross references appear in blue hypertext See Figure 10 Related Documents Media Note Some documents listed here may appear in different versions on the electronically or in print To find the most current version check the version date in the Publication Information on the back of the document s title page Refer to the following for more information e Strata CIX General Description e Strata CIX IP5000 series Telephone Quick Reference Guide e Strata CIX Installation and Maintenance Manual e Strata CIX Programming Manual Volume 1 e Strata CIX My Phone Manager User Guide xii Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour 1 The IP5000 series telephones connected to a Strata CIX telephone system running Release 5 2 or higher software include a selection of IP telephone models and matching IP add on modules as well as a 60 button DSS Console S
153. te You can transfer the call to an idle or busy station Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Do Not Disturb Do Not Disturb If your station is in Do Not Disturb DND mode internal external and transferred calls do not ring your station and Off hook Call Announce calls are denied You can continue to make calls while in the DND mode When originating a call in DND mode you will hear a short burst of interrupted dial tone followed by continuous dial tone You can start dialling at any time during either tone If you put your Primary extension into DND mode all calls to that telephone are rejected If your extension is set for Call Forward Busy or Call Forward Busy No Answer the call is redirected to the forwarding destination immediately If you put an extension other than the Primary extension into DND only calls to that extension on your telephone will be blocked Appearances of that extension on other telephones continue to ring To activate DND on your Primary extension Press Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for the entire station To activate DND on a non Primary extension Press the desired extension appearance and Do Not Disturb or 6091 hear Success Tone The LED lights steady red and DND mode is activated for that extension on your telephone y To deactivate DND Press Do Not Disturb or 6092 hear Success Tone The
154. tension or Line LED flashes green in use Strata CIX IP5000 series Telephone UG 10 08 51 Feature Operations Caller ID Caller ID Incoming calls to your extension with Caller ID can be recorded into a rolling list that is saved on your telephone The call information is placed in the list along with the number name if provided time and date of the call and status of the call answered abandoned or redirected You can access this list from an LCD telephone with a flexible Caller 1D button To view saved Caller ID information 1 When your station is idle press the Caller ID button The Caller ID LED lights green and the latest record displays 2 Use the soft keys Next Prev Call or Exit Note Caller ID is displayed when a call is first answered and will be displayed for the first 15 seconds of the telephone call Conference Calls You can conference together up to eight parties including yourself with up to six parties being external network lines The actual number of conference parties with acceptable volume levels depends on the local and far end telephone line conditions The person who initiates the conference call is the Master If after the conference is established the Master exits the conference the first station to have been added to the conference becomes the Master To conference calls 1 While on a call press EA You hear dial tone and your Line LED flashes green 2 Call another station or outside
155. tgoing Call pee His a i 63 Ext no where you want to light the MW LED without Ringing Door Phone Calling Cancel MW at another Station without Ringing 64 Ext no where you want to turn off the MW LED Messaging Advisory Strata CIX IP5000 series Telephone UG 10 08 101 User Programming Feature Codes Table 14 Feature Access Codes continued Feature Access Code Sequences Ext or Phantom Ext button 411 Message No see table in Advisory Messages on page 38 Hang up Advisory Message Cancellation Ext or Phantom Ext button 412 Hang up Network Access Code Private 8 Private Network No Network Night Ring Answer Ext button 5 39 Off hook Call Announce or Busy Voice First 2 Tone First 1 21 12 or 5 depending on Override programming for your phone Override Busy Do Not Disturb Executive Paging Page All Groups Advisory Message Activation After reaching a busy or DND station press 2 After reaching a busy station press 3 Ext button 30 Page Individual Groups Ext button 31 Page Zone No 01 08 Ext button 38 Group Number Ext button 437 Ext button 5 36 Page Zone No 01 08 Ext button gt k 0 Emergency Page Individual Group Emergency Page All Groups Answer for External Group Page Repeat Last Number Dialled 102 Strata CIX IP5000 series Telephone UG 10 08 User Programming Feature Codes Table 14 Feature Access Code
156. the On or Off soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change The changed setting is underlined in the Sound screen display Headset Tx Control Setting Screen 1 From the IP Configurations screen select Sound gt gt Headset Tx Ctl The Headset Tx Control screen displays 2 Press the Low or Normal soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change The changed setting is underlined in the Sound screen display Strata CIX IP5000 series Telephone UG 10 08 The following steps apply to all of the above items Cancel gt Headset Tx Control qLow Normal Cancel gt 135 Administrator Programming IP5131 SDL Settings Headset Tx Volume Setting Screen From the IP Configurations screen select Sound gt a gt Headset Tx Vol The Headset Tx Volume screen displays Y To Change Information on this screen 1 Enter the New volume level 2 Press the Set soft key to accept the change Or press the Cancel soft key to cancel the change and go to the Sound Setting screen 2 Notes Headset Tx Volume 3 Current T_ New 0 Min 7 Max Backspace Vol Down 4 Set Cancel gt e Use the dial pad 1 0 to change or enter volume level Press Vol W to backspace e You can enter a maximu
157. ton s Function on page 97 in Step 4 enter the access code for One Touch button Once you have created a One Touch button you can change the function by using the following procedure Changing a One Touch Button 1 Press 9876 to enter User Programming Mode 2 Press the One Touch button to be set 3 Enter the digits or special buttons for the function to be dialled You can include the following in the dial string Dial pad digits O0 9 To program special characters see Table 13 A maximum of 32 characters Station and System Speed Dial index numbers can be entered The Speed Dial index number will automatically dial out on the extension or Line programmed on the One Touch button with the associated Speed Dial index number Function buttons except One Touch or a Program button Handset hooking on hook off hook cannot be recorded 4 Press the One Touch button to save the entry We suggest labelling the One Touch button on your button strip 98 Strata CIX IP5000 series Telephone UG 10 08 User Programming One Touch Buttons Table 13 Special Characters Indicates stop The One Touch button blinks rapidly and stops the delivery of the remaining digits in the string until it is pressed again Multiple stops can be programmed into one string Pause 1 9 seconds If you need to pause longer than nine seconds enter additional pause escape sequences For example to insert a 17 second pause enter 9 8
158. tton 6041 outside line access code dest telephone no timer 08 60 tone Press ext button 6051 tone 10 08 151 Table 19 Call Forward Procedure continued Feature Button Sequence Call Forward Incoming Line Calls Forward incoming line calls only All Calls to an ext Press ext button 6013 tone dial the dest ext no tone All Calls to outside Press ext button 6013 tone outside line access code dest telephone no telephone no tone Busy to an ext Press ext button 6023 tone dial the dest ext no tone Busy to outside Press ext button 6023 tone outside line access code dest telephone no telephone no tone No Answer to an ext Press ext button 6033 dial the dest ext no tone timer 08 60 No Answer to outside Press ext button 6033 outside line access code dest telephone telephone no no tone timer 08 60 Busy No Answer to an Press ext button 6043 dial the dest ext no tone timer 08 60 ext tone Busy No Answer to Press ext button 6043 outside line access code dest telephone outside telephone no no tone timer 08 60 tone Press ext button 6053 tone Call Forward Any Call Set for Another Station Enables you to set call forwarding for another telephone within your telephone system You will need the other telephone s Call Forward pass code in order to do this Call For
159. uccessful operations attempts made Exit gt e During Ping execution the progress is displayed by showing Executing n 10 number of successful operations number of trial operations in the third line on the Pinging Screen e Pressing the Ping Stop or Exit key on the Pinging Screen will stop Pinging and cause the screen to move to the Loop Back Test Screen Then the result will be displayed 144 Strata CIX IP5000 series Telephone UG 10 08 Administrator Programming IP5131 SDL Settings Factory From the IP Configurations menu select Factory The Factory Setting screen displays The general operation on the Factory Settings screens is as follows e To view details of an item displayed on the screens above press the soft key that corresponds to that item e Press the Set soft key to rewrite the NV RAM data if the ADM Debug Mode is changed Factory Setting dADM Debug Mode ADM dDisplay Key Test Display Mode IP5131 4 Set Cancel gt e Press the Cancel soft key to cancel all the intended setting changes under Factory items and to go to the IP Configurations Screen without rewriting the NV RAM data ADM DEBUG Mode Screen 1 From the IP Configurations menu select Factory gt ADM Debug Mode The ADM Debug Mode screen displays 2 Press the Debug or ADM soft keys to change the set value 3 Press the Set soft key to accept the change Or press the Cancel soft key to canc
160. umber of the CIX node that contains the xIPU to which this IPT interfaces then press gt This FB setting is for CIX networked systems only 9 Press FB11 for xIPU IP address mode Press one of the following 1 manual setting then press 2 Press FB12 and enter the xIPU IP address then press e g if the xIPU IP address is 192 168 1 241 enter it in this format 192x168x1 x241 2 auto setting by broadcast then press 10 Press again to set all the above data 11 Go off hook and hang up The IP endpoint will search for the xIPU initialise and then set the IP address from 20 sec to 60 sec Time Date and PDN displays on LCD when the information is set Notes e See Table 15 on page 109 for an explanation of the LCDs that you will see during this procedure e If registration fails check with the Administrator for the correct password FB26 To manually set up the VLAN ID The following steps are for manually setting the VLAN ID in an IPT If this system is not using VLAN tags or is using only the default VID 1 value these steps are not required 1 Press and then 3 6 9 simultaneously The display will show Program Select Press 2 then press the soft key Scrl until FB 21 is indicated Press FB21 for VLAN Enable Disable 1 Enable VLAN 2 Disable VLAN Press FB 22 to enter the VLAN ID 1 4094 for this phone Press FB23 set the PC Port Type 1 Access 2 Trunk Pre
161. unctions on Handsfree Answerback and speaker OCA calls for privacy To turn the microphone ON OFF Press Microphn Cut off to toggle between ON OFF 64 Strata CIX IP5000 series Telephone UG 10 08 Feature Operations Off hook Call Announce Off hook Call Announce Off hook Call Announce OCA enables you to complete a call to a busy telephone Your telephone must be programmed to either announce automatically or to announce after you press a button on your dial pad The destination telephone must be programmed to accept an OCA The announcement may be delivered over the handset or the speaker Handset OCA can operate on any digital telephone Speaker OCA requires the addition of a special circuit board inside the speakerphone To make an OCA call Manual Dial an extension When you hear busy tone press 5 and after one long tone you can talk through the speaker of the destination telephone The person you are calling has answering options described below Automatic If your telephone and the extension you are calling have been programmed for Automatic OCA you can talk through the speaker of the destination telephone without hearing the busy tone and without dialling 5 To answer a Handset OCA call While you have a call in progress you hear one tone in your handset to indicate that a second station 1s calling Press fJ button to toggle between the new or original caller Press and release the FEI button to
162. ward Pass Codes are created in system programming Press ext button 6012 tone dial the other telephone s ext no All Calls to an ext enter other telephone s Call Forward pass code dest telephone no tone Press ext button 6012 tone dial the other telephone s ext no enter other telephone s Call Forward pass code outside line access code dest telephone no tone All Calls to outside telephone no Press ext button 6022 tone dial the other telephone s ext no Busy to an ext enter other telephone s Call Forward pass code dest telephone no tone Press ext button 6022 tone dial the other telephone s ext no enter other telephone s Call Forward pass code outside line access code dest telephone no tone Busy to outside telephone no Strata CIX IP5000 series Telephone UG 10 08 152 References Call Forward Table 19 Call Forward Procedure continued Feature Button Sequence Press ext button 6032 tone dial the other telephone s ext no No Answer to an ext enter other telephone s Call Forward pass code tone dest telephone no tone timer 08 60 tone Press ext button 6032 tone dial the other telephone s ext no enter other telephone s Call Forward pass code tone outside line access code dest telephone no tone timer 08 60 tone No Answer to outside telephone no Press ex
163. ws of England The Parties irrevocably submit to the exclusive jurisdiction of the English Courts in respect of any matter claim or dispute arising under out of from or in connection with this Agreement 9 Export Laws This Agreement relates to Products Software and or technical data that may be controlled under the United States Export Administration Regulations and may be subject to the approval of the United States Department of Commerce prior to export Any export directly or indirectly in contravention of the United States Export Administration Regulations or any other applicable law regulation or order is prohibited 10 United States Government Restricted Rights The Software is provided with Restricted Rights Use duplication or disclosure by the United States Government its agencies and or instrumentalities is subject to restrictions as set forth in subparagraph c 1 ii of The Rights in Technical Data and Computer Software Clause at DFARS 252 227 7013 October 1988 or subparagraphs c 1 and 2 of the Commercial Computer Software Restricted Rights at 48 CFR 52 227 19 as applicable 11 Severability If any provision of this Agreement shall be held to be invalid illegal or unenforceable the validity legality and enforceability of the remaining provisions hereof shall not in any way be affected or impaired 12 No Waiver No waiver of any breach of any provision of this Agreement shall constitute a waiver of any prior concurrent
164. y of their respective owners Do not use cleansers that contain benzene paint thinner alcohol or other solvents on the telephone s rubber feet The colour of the rubber may transfer to the desk or mounting surface COMPLIANCE STATEMENT Business products that can be clearly distinguished from consumer products Following information is only for EU member states The use of the symbol indicates that this product may not be treated as household waste By ensuring this product is disposed of correctly you will help prevent potential negative consequences for the environment and human health which could otherwise be caused by inappropriate waste handling of this EA product For more detailed information about the take back and recycling of this product please contact your supplier where yq purchased the product LICENSE AGREEMENT Toshiba Information Systems UK Limited acting through its Business Communications Division TIU License Agreement IMPORTANT This License Agreement Agreement is a legal agreement between the customer You and TIU in respect of any switches processors or other telecommunication products made available by TIU from time to time each of which is a Product for the purposes of this Agreement Carefully read this Agreement Use of any software or any related information collectively Software installed on or shipped with a Product or otherwise made available to you by TIU in whatever form or media
165. y strips on the P5000 series telephones and add on modules are either electronic programmable or paper refer to Table and Table 2 Programmable Feature Button Layout Strata CIX IP5000 series Telephone UG 10 08 The Grand Tour LCD LCD 9 Line LCD Display The LCD on the 9 Line LCD telephone shown below in idle state shows Top to Bottom Line 1 or the top line of the LCD will display your user name if programmed and your extension number Line 2 will show the Date and time Line 3 will show information related to your telephone set VM New Saved messages Call Forward or if a certain feature is enabled on your telephone set A plus sign on the LCD indicates there is more data to display Press NEXT to advance through the information Lines 4 8 will indicate Programmable Feature Button labels Line 9 will display the Soft Keys See Soft Keys on page 11 BILL 0 200 ENTER ACCOUNT CODE NOW Account Code PAGE All DND caller 10 Release VA Pause YM Record Sales Line 2 sales Line 1 Ext 200 Purple Button WI function as a toggle button in Phase ll Blue Button toggles in between call processing screen and HTML browser or programming Vavigation Button See Browser on Page 10 Strata CIX IP5000 series Telephone UG 10 08 9 The Grand Tour LCD 10 Browser Note This feature applies to the IP5131 SDL telepho
166. you to enter an established conversation Your telephone can also be programmed to block Executive Override from other telephones y To perform Executive Override After reaching a busy station press 3 Or 1f you have an LCD telephone use the OVRD Soft Key You enter a conference with the busy station and the party to whom he was talking The called parties may hear an optional tone signal prior to your entering the conversation Your LCD displays EXEC OVR DENY if the station you called denies Executive Override If you do not have Override privileges you will camp on Destination Restriction Traveling Class Override Enables a station user to override the Destination Restriction or Travelling Class of a particular telephone by entering a pre determined account code To use Destination Restriction or Traveling Class Override 1 Press 471 Confirmation tone plays and the LCD shows Enter OVR Code 2 Enter the trunk access code or LCR access code 3 Dial the external telephone number Class of Service Override By dialling a Class of Service COS Override code a user can change a station s set of privileges to one associated with the override code When the call is terminated and another is attempted from the same station the original COS is applied This allows selected users to override restrictions that are placed on any telephone in the system To perform Class of Service Override 1 Access a Primary or
167. ys shown right 19 1680 10 The current IP Address displays 7 Current New To change settings on the screen The following applies to the IP Address Subnet Mask Default Gateway and Primary DNS Server Backspace Vol Down 1 Use the dial pad 1 0 to enter a new IP address 4 Set Cancel Use x on the dial pad to enter a period in an IP address 2 Press the Set soft key to select the setting change and go back to the Network Setting Screen Illegal Data On the Network Setting Screen the item you changed will be underlined in the display in this case the IP Address 3 Pressing the Set soft key can give you an Error Screen if you incorrectly entered the address Ok gt 4 Press the Ok soft key on the Error Screen to correct the entry Five seconds after the Error Screen displays the screen automatically goes back to the appropriate setting screen in this case the IP Address and the address that resulted in an error will be displayed 5 Press the Cancel soft key to cancel the setting change and to go to the Network Setting screen 120 Strata CIX IP5000 series Telephone UG 10 08 Subnet Mask 1 From the IP Configurations screen choose Network gt Subnet The Subnet Mask screen displays shown right The current subnet displays on the one line text field 2 Follow the steps To change settings on the screen on page 120 Default Gateway Address 1 From t

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