Telephone User Guide
Contents
1. 3 4 Call Return Tells you the last number that called amp allows you to return the call How does it work 3 5 Call Waiting Lets you know that a second caller is waiting How does it work When another caller is trying to get through you will here a quiet beeping sound while you are on the line If the service is switched on you will be automatically connected to the waiting caller when you or i the initial caller hangs up i You can also put the first caller on hold and speak to the second caller or end your first call and speak to the second caller 3 6 Anonymous Call Reject Allows you to bar calls received from anonymous numbers i How does it work Telephone User Guide 9 Last amended 03 02 2015 3 7 Call Divert lets you divert your calls to any telephone or mobile Note Call Divert can also divert calls if your line is engaged How does it work You have three options 1 Divert the call when the line is busy 2 Divert the call when there is no answer the call will divert after 15 seconds 3 Unconditional divert Note You will be charged when calls are diverted to another number at the seethelight standard rate except for diverting from a seethelight number to another seethelight number which is free i 3 8 Reminder Call Turn your telephone into an alarm clock Note You can book your alarm calls as far in advance as you like How2. seethelight Telephone User Guide seethelight co uk 02921 678 544 enquiries seethelight co uk Contents and Introduction 1 Your fibre TE nuncio vance rrp 3 2 Setting up your telephone i 241 A connection through a telephone socket mm T 2 2 A connection direct tothe ONT T BMU enn 8 34 Voicemail i 8 32 Call Minder 8 EEE EE 8 sv TM a gg ec N 3 35 Call Waiting 3 3 6 Anonymous Call Reject iii 3 ELLE BB Reminder Call me 10 ELLE 4 Telephone troubleshooting 12 Introduction Welcome to the seethelight telephone user guide Keep this booklet somewhere safe as it contains all the useful codes you will need to access your telephone services First of all let s check that your telephone is compatible Does your handset contain the following buttons and R or Recall These buttons are needed to get the most out your seethelight telephone service If you have these buttons then you re ready to get started Telephone User Guide 2 Last amended 03 02 2015 1 Your fibre equipment Because seethelight use fibre to bring you telephony we use some equipment that you may not be familiar with This next section will give you a quick overview of this equipment A typical configuration Telephone Adaptor Exact layout of equipment may vary Your internal wiring is the responsibility of the house owner landlord To resolve an internal wiring problem please contact a qualified electrician Telephone User Gu
3. FREE 3 1 Voicemail A free Voicemail Service How does it work Just dial 1571 to access the voicemail menu you will then hear a series of instructions that tell you how to listen to your messages change your voicemail greeting or change your voicemail password If there s a message waiting for you you will hear an interrupted dial tone when you pick up the telephone Your voicemail will store up to 30 messages and old messages are automatically deleted after 20 days You will receive a warning when your voicemail is full via a recorded message when you dial 1571 How do I turn the service on 3 2 Call Minder Allows you to access your voicemail messages from any telephone How does it work To access voicemail from an external telephone dial your home number press during the voicemail message and enter the user passcode Before this service can be used a passcode must be set up from your home handset To enable the passcode access the 1571 voicemail main menu select option 3 and then option 3 again to enter the required password 3 3 Caller ID Shows you the number that is calling you Note This feature will only be available on telephones with a caller display screen How does it work If you have a telephone that is compatible with this feature it will display the number that is calling you unless it s withheld Telephone User Guide 8 Last amended 03 02 2015
4. does it work You will then be asked to enter the date and time you wish your reminder to take place Note that the date format is DD MM YY e g 150509 15 May 2009 The time should be entered in the 24 hour format e g 1815 6 15pm Up to four reminder calls can be stored at one time Telephone User Guide 10 Last amended 03 02 2015 3 9 Call Barring stops your telephone from receiving making certain outgoing calls How does it work You can bar certain types of outgoing calls These are grouped together in the following way Group 1 Bars all calls excluding calls to emergency services Group 2 Bars national mobiles and international calls Group 3 Bars international calls Group 4 Bars all operator calls and services e g Directory Enquiries Group 5 Bars calls to numbers with or in them this can include some call features Group 6 Bars calls to premium rate numbers Group 7 Bars calls to mobile numbers s For example if you wanted to bar calls to premium rate numbers you would dial 34 6 Note Call barring uses the same password as the call minder feature The password can be set by dialling 1571 and selecting option 3 Please note that there are certain numbers that you cannot bar such as s 999 Emergency services w 112 Emergency services 0800 free numbers 0500 free numbers Calls to seethelight helpdesk Telephone User Guide 1 Last amended
5. line can support a number of telephone devices such as handsets and fax machines The number of telephone devices that you can attach to your line is limited by the total Ringer Equivalence Number REN The REN of each device can normally be found either on the equipment or in the manufacturer s documentation The total REN of all devices must not exceed 4 or you may encounter problems with your service Telephone User Guide 6 Last amended 03 02 2015 2 Setting up your telephone continued 2 1 A connection through a telephone socket This diagram shows a telephone connection using your house s internal wiring and telephone socket s S TELEPHONE Ed You can now plug your telephone s into any of your home s telephone sockets Internal Wiring PORT 1 Ensure the telephone master socket is connected to the ONT by telephone port 1 2 2 Aconnection direct to the ONT This diagram shows a telephone connection using your house s internal wiring and telephone socket s TELEPHONE Ensure the telephone master socket is connected to the ONT by telephone port 1 TELEPHONE ADAPTOR You can now plug your telephone into the telephone adaptor Telephone User Guide 7 Last amended 03 02 2015 3 Call Features seethelight offers you great extras to make sure you get the most out of your phone Customise your phone to suit your needs and enjoy the below features completely
6. 03 02 2015 4 Telephone troubleshooting I can t make a call Check that all cables to your telephone ONT and telephone socket are attached correctly s Check that the power is connected to your ONT and that its lights are illuminated For more on this see 1 Your fibre equipment Check that your phone isn t faulty Check you haven t activated outgoing call barring If you have a red or orange WAN PON light on your ONT contact seethelight It could be your internal wiring To find out try a voice service test Vg vw KK ve How to do a voice service test 1 Connect your telephone directly to the ONT as in section 2 2 A connection direct to the ONT 2 Now lift the handset and listen for the dial tone If you can hear a dial tone then the problem may be with your internal wiring Note To resolve an internal wiring problem please contact a qualified electrician If a seethelight technician visits your premises and the issue is caused by an internal wiring fault you may be charged a call out fee No dial tone I can t receive calls Try some of the following to get your phone line working again 1 Remove the phone from where it is currently positioned 2 Take it to the ONT and make sure the base unit for the phone is plugged in 3 Look at the ONT and find port labelled POTS1 You should see a white adaptor which may have a cable in it if it does remove it and place your phone cable into it Wait 5 minutes and check the
7. ery Back Up This useful piece of kit provides back up battery power so if the mains power fails you will still be able to make telephone calls for up to eight hours The Battery Back Up has several lights located on it which tell you its status These lights may be useful to help you troubleshoot any problems with your connection Lightname Colour Meaning Orange Nopowert None A fault has occurred this will be combined with no lights on the ONT Battery Battery OK Red plus orange AC Battery running low light me Red plus green AC Battery needs light replacing Check the power cable is properly connected and that the mains power IS on Telephony Master Socket Is used to link your house s internal cabling and sockets for telephony to the ONT Telephone Adaptor Use this adaptor to connect a standard BT style plug to your ONT s phone socket Telephone User Guide 5 Last amended 03 02 2015 2 Setting up your telephone Your set up options A connection through a telephone socket in your home see 2 1 A connection through a telephone socket on page 7 A connection directly to the ONT through the attached telephone adaptor see 2 2 A connection direct to the ONT on page 8 Most telephones have a BT style plug which you will need to connect to a telephone socket in your home You can also connect directly to the ONT through the attached telephone adaptor Important Your telephone
8. ide 3 Last amended 03 02 2015 1 Your fibre equipment continued ONT Optical Network Terminal This is where the light that passes through the fibre optics on the seethelight network is converted into electrical signals for use by your telephone or computer The ONT is typically located in an understairs cupboard though this may vary from house to house It has two or four internet ports and two telephony ports situated on the underside Note Make sure your ONT s power supply is plugged in and switched on or you will not have a connection to the seethelight network for both telephony and internet The ONT has several lights located on it which tell you its status These lights can be useful to help you troubleshoot any problems with your connection Colour Meaning No power Connection OK Flashing green Trying to achieve a connection Red NoConnection Connection OK None or flashing Trying to achieve green a connection or disconnected N A Connection OK Flashing green A call is being made None No service connected N A N A Check power and other cables are properly connected If flashing lasts for longer than one minute check power and other cables are properly connected Check power and other cables are properly connected see section 4 Telephone troubleshooting for more information Telephone User Guide 4 Last amended 03 02 2015 1 Your fibre equipment continued Batt
9. land line for a dial tone If there is still no dial tone Try another handset If this still doesn t work give us a call L os Need some more help Call us on 02921 678 545 for technical advice Telephone User Guide 12 Last amended 03 02 2015
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