How to reset an AlertMe hub
Contents
1. Alertme Troubleshooting Southampton School of Civil Engineering and the Environment How do I reconnect my system If you attempt to log on to your system and are greeted with the hub unavailable screen shown below your hub has lost contact with the Alertme network While your hub is offline we may be losing data from your system We may ask you to check your connection from time to time during the project s Following the simple steps N E described in this sheet to reconnect your hub could save our engineers a return visit hub unavailable The first thing to check is that The AlertMe Service has not received the normal status reports from your Hub either via broadband or GPRS This could mean that both the broadband connection is down and that GPRS was unavailable if applicable or that the system has the Alertme iS switch ed on and been unplugged or disabled for some other reason ea vi that the cable connecting the While this situation exists the AlertMe service is not fully operational To bring the Hub back in touch with our servers you may need to restart your broadband router and then reset the AlertMe hub to your router IS firmly Hub In order to do this you would need to use a pin or paperclip and insert this into the reset hole located on the plugged in underneath of the Hub next to the slot for the SIM card lf you are still seeing this message 5 minutes after you have checked your connections and res2. et the Hub please contact ns tin is nk galas Paes ee eee router has not dropped the broadband connection If you can browse the internet the L Click for live chat connection should be live How do I reset my system If all the above seems ok and you still cannot log on then you need to reset your hub In order to do this you will need to use a pin or paperclip and insert this into the reset hole located on the underneath of the Hub next to the slot for the SIM card indicated by the blue arrow in the photo to the right The reset should be performed while the hub is plugged in and with the power on and the pin should be used to hold the reset button pressed for 10 seconds The light around the centre of the hub should go out when the button is pushed and as the pin is removed will light up again You may need to perform the reset procedure more than once to reconnect your system lf you are still experiencing problems after a couple of attempts you can contact Alertme Customer Support on 0845 200 2874 or 44 1223 222183 or email support alertme com Customer Support are available 7 days a week between the hours of 8am and 8pm
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