Troubleshooting Wired Network Connection Issues
Contents
1. Troubleshooting Wired Network Connection Issues Be sure it s not your workstation s problem to the best Local Info FOr sess E of your abilities Check problem also occurs with Router gateway nsee B another restart it disable its firewall if you can Does it 3 Modem neseser 3 have correct IP netmask gateway amp DNS addresses Your workstation s DNS esses E ISP s Primary DNS eee ISP s Secondary DNS 664 3 ISPS scence sateen 3 z ISP tel NO isseire E aK CED RR EERE an you access google co uk in your web browser Issue maybe site you wanted is down or requires port that s How To Restart router ctrl alt del Yes blocked by workstation s Restart modem login amp 4 No firewall or LAN firewall choose restart otherwise Do you see a message that helps or transient Internet Find an ae d you fix the problem routing problem mg pe E H ows Or are you being asked to login ipeonigia l No 7 Issue cable hub or network card Do you see a green light To Do push cable in try another where the network cable cable check hub is on amp lit for enters the computer No your cable power cycle hub Yes A Do you have more than 1 Can you ping router s IP address gt hub between youand restar2. t router the router No Yes No Yes A l Issue maybe another hub Did broken i Do you have _W ae y oe unlit LAN No p i Can you ping modem s IP address ethernet light restat lt No No on modem i modem y P Login to modem check LAN settings amp log i A wee f Symptom no Internet Check Can you ping google co uk No er No To Do Login to modem modem s ip sae pe ae a w check status and log No WAN 14 or i i Does it say everything is settings 66 249 93 104 gt unlit WAN ae ties Yes light on n Restart modem E Yes modem Did this fix it Symptom DNS broken a Issue either ISP s DNS Can you ping your ISP s No in server down or Issue probably ISP s DNS IP addresses Yes workstation s DNS broken To Do if not your workstation contact ISP issue if you were to traceroute to Google s IP you may get some of the way there Version 0 3 1 Copyright Copyright 2008 Pete Boyd Licence GNU General Public License version 3 or later
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