TROUBLESHOOTING GUIDANCE FOR USERS OF EMPLOYEE
Contents
1. Salisbury NHS NHS Foundation Trust TROUBLESHOOTING GUIDANCE FOR USERS OF EMPLOYEE ON LNE HOME Problems accessing Employee on Line Home Try these steps before asking for further help STEP 1 Ensure you are using the correct link Copy the link and paste it in you r web browser www salisbury nhs uk EOQH STEP 2 If it does not work try this one https snfteol allocate cloud com EmployeeOnlineHealth SNFTLIVE Login STEP 3 If you are unable to get either to work try accessing your regular websites BBC News Amazon Facebook and check these are working e No goto STEP 4 e YES Go to STEP 5 STEP 4 No links are working It is likely to be your broadband or pc mobile laptop that is the problem and you will need to sort this out as you would for anything else Also check you have the correct browser and software at home to support Employee on Line Home as below Debbie Dupont E roster Project Manager January 2015 sdh public public Nursing Directorate Allocate IT Employee on Line at Home Troubleshooting Guidance to Access Employee on Line home Salisbury NHS NHS Foundation Trust TROUBLESHOOTING GUIDANCE FOR USERS OF EMPLOYEE ON LNE HOME 3 1 2 EOL User Component Client Requirements Windows XP SP3 Mac OS 10 1 OS X 10 8 or later Intel based Pentium IV 1 GHz or greater 2GB minimum 2GB preferred for 32bit machines 4GB preferred for x64 bit machines Internet Explorer 7 is the minimum suppor2. bile OS Firefox Mobile OS Safari Mobile OS 2GB minimum 2GB preferred for 32bit machines 4GB preferred for x64 bit machines 1 024 x 768 with 24 bit Color recommended 2007 or higher TCP IP https Acrobat Reader 7 0 or greater If you have checked all this and you still cannot get the link to work you can ring FOR ADVICE ONLY DURING THE HOURS OF 08 00 17 00 Salisbury Hospital IT Helpdesk 01722 336262 Ext 2040 There is no out of hours help during evenings weekends or nights Debbie Dupont E roster Project Manager January 2015 sdh public public Nursing Directorate Allocate IT Employee on Line at Home Troubleshooting Guidance to Access Employee on Line home
3. ted Later versions are recommended Employee Online supports the following internet Explorer 7 8 amp 9 internet 8 Chrome Windows OS Firefox Windows OS Safari Mac OS Chrome Mobile OS Firefox Mobile OS Safari Mobile OS a You will need to contact your broadband provider or follow your own pc instructions Salisbury NHS Foundation Trust CANNOT AND WILL NOT BE ABLE resolve personal or home Broadband mobile or hardware problems but will be willing to advise during normal working hours 08 00 17 00 01722 336262 Ext 2040 Salisbury NHS Foundation Trust does not offer out of hours advice during evenings weekends or nights Debbie Dupont E roster Project Manager January 2015 sdh public public Nursing Directorate Allocate IT Employee on Line at Home Troubleshooting Guidance to Access Employee on Line home Salisbury NHS NHS Foundation Trust TROUBLESHOOTING GUIDANCE FOR USERS OF EMPLOYEE ON LNE HOME STEP 5 Other links ARE working BUT NOT THIS ONE Check you have the correct browser and software at home to support Employee on Line Home Allocate Allocate jf el 3 1 2 EOL User Component Client Requirements System Windows XP SP3 Mac OS 10 1 OS X 10 8 or later internet Explorer 7 is the minimum supported Later versions are recommended Employee Online supports the following Internet Explorer 7 8 amp 9 Chrome Windows OS Firefox Windows OS Safari Mac OS Chrome Mo
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