SED TROUBLESHOOTING
Contents
1. the browser address bar Check you have most current edition of Adobe amp delete any old editions PDF of document not opening properly in browser window Delete temporary internet files Printer set up correctly Ensure that paper amp toner is available in printer Carefully select the printer you wish to use What if the document comes from a SED is only available for documents provided by source that is not the British Library the British Library only If all else fails Email library qmul ac uk and the interlibrary loan team will investigate Changing from plain text to HTML Pegasus 4 Pegasus Mail test File Edit Addresses Tools Reader Window Help ZAaAa Ss 22 lt Default gt vi eg f 9 19 Message Annotations Raw view a o h oe A Reply Forward Copy Move Delete Print Digest View Find Save Properties Filter v 2n 492 Mey Sey 4 ee Se 3428 amp ag MO my e To Subject test Date sent Wed 26 Mar 2008 11 00 36 0000 boopppa Groupwise File Edit View Actions Tools Accounts Window Help SE Close g Reply AS Reply All o Forward Mail Properties Personalize Discussion Thread From To Subject test SED test message amp OEE2. SED TROUBLESHOOTING Issue System Adobe Problems requirements FileOpen If File Open or Adobe will not install Forwarding message to another email box Email link not working Solution Download full version of Adobe Reader version 4 or above from Adobe website http www adobe com uk If you are experiencing problems download most recent edition Install FileOpen Plug In Digital Rights Management Software Can be downloaded from http plugin fileopen com Default aspx bhcp 1 Once FileOpen has been downloaded to the machine please use a test document http fileopen bl uk 8008 FileOpenFreeLink 1 0 entryPage do to ensure it is working correctly before clicking on the link in the email You may be using a PC with no administrative rights or a firewall might prevent istallation Please contact the IT administrator who attends to the computer you are using Once the email has been opened it will not be possible to forward the message and open the link from another email box If possible avoid forwarding the email completely If text is not clear displayed in code change setting to view email from plain text to html See examples below for how to do this in Peagsus amp Groupwise If this does not work try opening on web version of email client or forwarding message to different email provider if you have one If you still cannot read message copy and paste the long URL at the end of the message into
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