Hardware Troubleshooting Guide for the Series
Contents
1. D 0 D D a a S Hardware Troubleshooting Guide for the DI A Series 8000 Wizard Mat Cutting System v S Contents S ai sie dc Io Le 1 REPER EEE RR Re kanaa E E PRO EI RI IRI PERON CECEN RHS B 3 T Cut Quality API EI RER EEE MR NI RI NI IRINEI SE PPR IA RANI SIE RPR RR EEE A B 3 x Backup Too much or too little ss ananas iti B 3 Bump in the ovals sasi see oana i i iai lalea a at B 3 Circles or ovals not cutting out completely ccciccccoccceacccsaccanacannaea B 3 a Closed V Groove not wide CMOUGD ccccccceeeeceseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees B 4 Closed V Groove not even on all sides mmmneee eee eee eneeeeneneeenaeee B 4 Hook Notch at beginning Of cut isi aceea oale aaa aaa de a lea ie boala a dia B 4 2 Mats are not cutting out completely cceeeeeeeeeeeeeee en annannnnnaaaaaaaaa B 4 S Matis cut at an Angle ee iii aia dei La sa aaa da aia ale B 4 D Mat iS teatrin 6 ce iese ceea Cd EG te aaa a la Soimii Oana ai B 5 Notch or feather in Ovals aie sectii sectie aia ai seats sania atacate B 5 Opening not cut in right place on precut matboard 2 ccccceeeeeeeeeeeeeeeeeeeees B 5 2 Opening not cut in right place when cutting outside cccuurrrrns B 5 Openings are not the correct SiZE cssssssssssesssessesessssseesesnsseseeeenseesesessseseeeeees B 6 3 Overcut Too much or too NG ne once aaa2. Maintenance Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Hook Notch at beginning of cut Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Mats are not cutting out completely The Mat Cutter and rails need cleaning Hardware Maintenance Backing board needs to be replaced Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Warped matboard catching on edge of Gantry or bending while cutting Blade Quality burrs dull broken Change Blade Blade Depth Hardware Head Blade Depth Head hitting one of the clamps or the rail Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced The Mat Cutter and rails need cleaning Hardware Maintenance B 4 D Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Mat is not squared Warped matboard catching on edge of Gantry or bending while cutting Gantry Alignment Hardware Gantry Gantry Alignment Mat is tearing Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Ch
3. ina natia i i Dai aa iii B 6 Q Reverse Bevel is not cut as Reverse Bevel cccccceeeeeeeeeeeeeeeeeseeeeeeeeeeeeeeeeeees B 6 2 Rounded or sweeping corners SWOOPING 2 cceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeees B 6 S Square cutouts are rectanQular cssssssssssessssssesssscsssscsssesscsessesessescseeesscsseseesees B 6 Q Wavy or rag ed GAGES mesopotamian aaa adus B 6 Hardware PRO DIGI cioaca tec alle sia el nl ada di illa ca SS i B 7 Blad breaks Often sac cca state ae ao e e ina ai aa A ta iale ai RR B 7 Gantry does not fit onto BOari nai iii ia a ma ni ti i af ini B 7 Head does not fit onto Gantry ccccccocceooececccccccccnnanannnnnnnnnonnnnnnnn B 7 pict to N Cag Tel 01 n n 1 PIRINEI a oot N i PRR RR OI E B 7 Head slams into the rail se czonasae oaia paie i o a a SEE dea B 8 Mat flew off The Mat Cutter scena anina n d iile ii a ia ali ial B 8 B 1 MatCut8000Hardware 8000HardTroubleshoot 11 04 05 Wizard International Inc 4600 116th St SW PO Box 66 Mukilteo WA 98275 888 855 3335 Fax 425 551 4350 wizardint com Noises amp weird SOUND aa a ai a ard aa il i aia d B 8 Nothing is happening but it says it s cutting ccccceoooooooooannananan B 8 Error MessageSs iaccosssciiiied d dai aa iaurt li ia aa iu B 9 No power available to the Driver Pak ceceeeeeeeeeeeeeeeeeeeeeeesneeeeeeeeeeeeeeeees B 9 Error while loading a Dis
4. Foreign material inside mat or slipsheets Head hitting one of the clamps or the rail Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Warped matboard catching on edge of Gantry or bending while cutting Gantry Alignment Hardware Gantry Gantry Alignment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry does not fit onto Board Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Head does not fit onto Gantry Head Wheel Adjustment Hardware Head Head Wheel Adjustment apin9 Bunooyseajqno aiempiey 0008 Seles Head is not cutting Driver Pak is turned off Hardware Driver Pak Replacement Air compressor is turned off Blade Depth Hardware Head Blade Depth Reboot CPU Driver B 7 MatCut8000Hardware 8000HardTroubleshoot zi 11 04 05 Wizard International Inc 4600 116th St SW PO Box 66 Mukilteo WA 98275 888 855 3335 Fax 425 551 4350 wizardint com Power cable unplugged from Driver Pak Cables loose or disconnected Head slams into the rail Wrong dimensions entered The largest opening you can cut with the Wizard is 57x37 60x40 with 1 5 borders all around layer and not cutting the outside Head out of Alignment User G
5. ange Blade Backing board needs to be replaced Gantry Alignment Hardware Gantry Gantry Alignment Matboard is very soft or cheaply laminated Warped matboard catching on edge of Gantry or bending while cutting Notch or feather in Ovals Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced Head hitting one of the clamps or the rail Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Warped matboard catching on edge of Gantry or bending while cutting Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Opening not cut in right place on precut matboard Opening not cut in right place when cutting outside Wrong dimensions entered Mat is precut to the wrong size Mat not placed correctly into Vertical Horizontal Clamps Mat is not squared Backing board needs to be replaced Matboard is very soft or cheaply laminated Warped matboard catching on edge of Gantry or bending while cutting Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Wrong dimensions entered Backing board needs to be replaced Matboard is ver
6. at Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Head hitting one of the clamps or the rail Radius too small The width of blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which may misalign Head B 3 MatCut8000Hardware 8000HardTroubleshoot 11 04 05 Wizard International Inc 4600 116th St SW PO Box 66 Mukilteo WA 98275 888 855 3335 Fax 425 551 4350 wizardint com Warped matboard catching on edge of Gantry or bending while cutting Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Closed V Groove not wide enough Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade The Mat Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Closed V Groove not even on all sides Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade The Mat Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware
7. izard or the keyboard Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Nothing is happening but it says it s cutting Make sure air compressor is on B 8 D Check connection between Driver Pak and USB Port Hardware Driver Pak Replace ment Make sure Driver Pak plugged in Hardware Driver Pak Replacement Make sure Driver Pak is on Hardware Driver Pak Replacement Error Messages No power available to the Driver Pak Check connection of Driver Pak to USB Port Hardware Driver Pak Replacement Make sure Driver Pak is on Hardware Driver Pak Replacement Error can be anything from Unable to run application to Not enough memory Because mat cutting creates a dusty environment use air source to GENTLY blow into A drive before reinserting diskette may need to repeat several times g uos aping Bunooysajqnosl aiempiey 0008 Seles B 9 MatCut8000Hardware 8000HardTroubleshoot 11 04 05 Wizard International Inc 4600 116th St SW PO Box 66 Mukilteo WA 98275 888 855 3335 Fax 425 551 4350 wizardint com NOTES B 10
8. kette cccceeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseeneeeeeeeeeeeeees B 9 D Troubleshooting Guide 0 D D Introduction lt 3 Locate the problem that most closely describes the difficulty you are experiencing and follow Ww through the solutions until resolved Still having problems Call Help Desk at 888 855 a 3335 or 425 551 4300 Cut Quality Backup Too much or too little Backing board needs to be replaced Blade Quality burrs dull broken Blade Depth Hardware Head Blade Depth Bump in the ovals The Mat Cutter and rails need cleaning Hardware Maintenance Backing board needs to be replaced Warped matboard catching on edge of Gantry or bending while cutting Matboard is very soft or cheaply laminated Blade Quality burrs dull broken Change Blade Blade Depth Hardware Head Blade Depth Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Head hitting one of the clamps or the rail Radius too small The width of blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns Head Blade Installation Hardware Head Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade aping Bulooysajqnosl aiempiey 0008 Seles Backing board needs to be replaced The M
9. r bending while cutting Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Square cutouts are rectangular User put in wrong dimensions Blade Depth Hardware Head Blade Depth Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Wavy or ragged edges Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced The Mat Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance B 6 Matboard is very soft or cheaply laminated Head hitting one of the clamps or the rail 2 Radius too small The width of the blade causes too much drag when it tries to turn too O fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns Sk the head O Warped matboard catching on edge of Gantry or bending while cutting 3 Gantry Alignment Hardware Gantry Gantry Alignment DI Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Hardware Problems Blade breaks often Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced Matboard is very soft or cheaply laminated
10. uide Align the Head Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Warped matboard catching on edge of Gantry or bending while cutting Reboot CPU Driver Mat flew off The Mat Cutter Air compressor is turned off Air compressor hasn t had time to build up air pressure Air pressure is below 80 psi Blown air clamp Hardware Air Clamp Replacement Noises amp weird sounds Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced The Mat Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Opening fallouts are dropping behind the mat and jamming Gantry Head Travelling Cable is caught on something Matboard is very soft or cheaply laminated Head hitting one of the clamps or the rail Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Warped matboard catching on edge of Gantry or bending while cutting Gantry Alignment Hardware Gantry Gantry Alignment Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Reboot CPU Driver Spray glue has been sprayed around the W
11. y soft or cheaply laminated g uos aping Bulnooysajqnoll aiempiey 0008 saiuas B 5 MatCut8000Hardware 8000HardTroubleshoot 11 04 05 Wizard International Inc 4600 116th St SW PO Box 66 Mukilteo WA 98275 888 855 3335 Fax 425 551 4350 wizardint com Head hitting one of the clamps or the rail Warped matboard catching on edge of Gantry or bending while cutting Gantry Wheel Adjustment Hardware Gantry Gantry Wheel Adjustment Gantry Horizontal Tension Hardware Board Gantry Horizontal Tension Openings are not the correct size Wrong dimensions entered Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Radius too small The width of the blade causes too much drag when it tries to turn too fast on small circles or arcs and it can cause a sloppy cut or skip steps which misaligns the head Overcut Too much or too little Blade Depth Hardware Head Blade Depth Reverse Bevel is not cut as Reverse Bevel OO Did not select a Reverse Bevel mat Did not select RB checkbox Multi opening Rounded or sweeping corners swooping Blade Depth Hardware Head Blade Depth Blade Quality burrs dull broken Change Blade Backing board needs to be replaced The Mat Cutter and rails need cleaning Hardware Maintenance Debris in the Horizontal Clamp or the Vertical Clamp Hardware Maintenance Warped matboard catching on edge of Gantry o
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