EPSON R1800 Continuous Ink Supply System Troubleshooting.cdr
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1. 9 If the nozzle check is still not perfect or almost perfect you MUST leave the printer turned and let it stand for 1 2 hours or if you can over night Note It is extremely important that the printer is left to stand for at least 1 2 hours 10 Print a nozzle check to see if the printer has settled down If not repeat steps from 1 9 until a perfect or nearly perfect nozzle check is printed Page 11 APPENDIX C Bad Nozzle Check Flow Chart Bad Nozzle Check Has the printer been left for along period without printing Follow How to Get a Good Nozzle Check Appendix A Did this cure Have the cartridges been removed and replaced the problem Follow the Cartridge Removal Guide Appendix D Did this cure E x Have inks fallen below the problem the recommended levels in the bottles Follow the Power Red Follow How to Prime the Ink 4 Cartridges and Check the Flow of Ink Appendix F Didthis cure Clean Guide Appendix E Did this cure the problem the problem Call technical support Page 12 Co Vv Proceed to Printing APPENDIX D Cartridge Removal Guide If the cartridges have been removed and replaced for any reason air may have been introduced into the system t2. the ink isn t obscured in anyway In order to do this please follow the How to Prime the Ink Cartridges and Check the Flow of Ink instructions see Appendix F Operating conditions are recommended to be within temperature range of 50 80 F or 10 30 C Page 3 APPENDIX A Installation Instructions for the Epson R1800 Easy Flow IV iA Aa 1 m PeT m mil wa Al Micon ITINERY e 1 Bottles and cartridge assembly pre filled e 2a Main tube support 1 may vary in colour e 2b Main tube support 2 may vary in colour e 3 Small clamp e 4 10ml Syringe e 5 Small needle only required for re priming see page 8 e 6 Large extension e 7 8x air filters e 8 Supbli Print CD including ICC colour profile amp Instructions e 9 Small screwdriver for lid removal Page 4 Press the ink button and as the cartridges move to the left unplug the mains supply from the printer This allows the print head to be moved manually Take out any cartridges and remove the cartridge lid using the supplied screwdriver as shown Remove all the small bungs from the bottles Do not throw these away as you will need these for re filling the bottles Using the long needle attachment on the 10ml syringe draw any air out of the centre chamber through the small hole Repeat this on each color then fit the air filters supplied Page 5 Place the bottles to the left of the printer as
3. EPSON R1800 Continuous Ink Supply System Troubleshooting amp Support Easy Flow Ill amp IV Sapres Transfer Technology CONTENTS PAGE Contents Page Troubleshooting Guide Te Vin 3 Appendix A installation inead ons for the EPSON R1800 Easy Flow IV IA a RO 4 Appendix B How to Get a Good Nozzle Check reina 9 Appendix C Bad Nozzle Check Flow Chart rei 12 Appendix D Cartridge Removal Guide ccceccssssecsecesessseecesceseseaeecescesseseeceseeesuecescesesesueeeeeesenes 13 Appendix E Power Clean Guide bas CEE 14 Appendix F How to Prime the Ink cartridges and Check The Flow dI n PERI 15 CONS DEI RI 17 Page 2 Troubleshooting Guide In order to setup your Continuous Ink Supply System on you Epson R1800 you will need to follow the instructions carefully 1 The first step in order to setup your CISS is to follow the Installation instructions for the Epson R1800 Easy Flow IV see Appendix A 2 Ifyou have followed the installation instructions carefully and you find that you cannot print out a perfect nozzle check then please follow the How to Get a Good Nozzle Check instructions carefully see Appendix B 3 If still you cannot get a nozzle check follow the Bad Nozzle Check Flow Chart see Appendix C 4 Ifyou have followed the Bad Nozzle Check Flow Chart instructions without success then you will need to make sure that the flow of
4. g If you have had to press the button for the 3 time the printer will now perform a power clean Print a nozzle check immediately after this If this nozzle check is good you are set to go If there are still problems with it leave the printer to settle for at least half an hour before printing out another nozzle check If there has still been no improvement you can carry out this power clean exercise one more time including the half an hour settling time afterwards If you have had no luck at this point check the troubleshooting flowchart Do not overuse this method with cartridge based systems as it will use large amounts of ink Page 14 APPENDIX F How to Prime the Ink Cartridges and Check the Flow of Ink If ink is allowed to fall below the recommended minimum levels on the bottles it may be possible for air to get into the tubing and ultimately into the cartridge This will prevent the printer working colors completely missing on nozzle checks This is completely different to the tiny amount of air in the tube during first install and the air needs to be removed to re prime the system Also there may be a blockage within the system which will prevent the flow of ink and eventually cause printing problems and bad nozzle checks To prime and check the flow of ink through the cartridges 1 Remove the cartridges and distich the tubes from the printer 2 If itis just one color that will not get the nozzle check
5. he printer settle for a while at least an hour Any air in the cartridge will now have worked its way to the top and using the guidelines in How to Get a Good Nozzle Check see Appendix A you should get your printer working again Page 13 APPENDIX E Power Clean Guide If you have tried 3 head cleans without success Occasionally a printer will stubbornly refuse to print a perfect nozzle check after going through the routine described in How to Get a Good Nozzle Check see Appendix A There can be a number of reasons for this including the fitting of a dye sublimation system for the first time or a printer being left for a long time without running any prints One way of curing this is to force the printer into a power clean To do this you will need to send a good size image to the printer use an 8 x 10 20cm x 25cm and when about a quarter of the image has printed press and hold down the ink button on your printer this usually has a droplet symbol on it After you have held this button down for 5 or more seconds the printer will pause printing perform a head clean and then carry on printing where it left off some printers throw out the paper before doing this and carry on with a fresh piece of paper again it is not necessary to waste transfer paper on this exercise You may have to hold this button down again 1 2 more times during the print you should be able to see if the banding is disappearin
6. his is relevant with cartridge based or bulk ink systems Many cartridges are foam filled to act as a baffle and avoid ink slopping from side to side during the print head movement If these cartridges are removed they are often stood so the ink will not spill out of them unlike Epson original cartridges they do not have a valve to block the ink on removal the ink therefore does not immediately fall to the bottom of a cartridge when replaced back into the printer During the initial head charge all the print head can do is suck air into the nozzles and this will result in a terrible nozzle check Multiple head cleans will do nothing to cure this until the ink has slowly returned to the bottom of the cartridge If you have a Bulk Ink System fitted the best way of approaching this problem is to use the guidelines laid out in Power Clean Guide see Appendix E If too much air has been introduced into the system then it is possible that the guidelines in How to Prime the Ink Cartridges and Check the Flow of Ink see Appendix F need to be applied The Power Clean method is not recommended for a cartridge based system more than a couple of times as it will drop the ink level reading severely even if ink is not coming through Once the chip is reading empty irrespective on how much ink is still in the cartridge the printer will no longer print until the cartridge has been replaced The best way to approach this problem is to just let t
7. ike the one above then you are ready to start printing it most likely that the remaining couple of nozzles will drop in during a print A bad nozzle check will look like this muri cosi e i VA FG0853 QP101589 Page 9 In order to get a perfect nozzle check please follow these instructions carefully 1 Print a nozzle check if not perfect perform a head clean but if it is almost perfect proceed with printing 2 Print another nozzle check if not perfect perform a head clean but if it is almost perfect proceed with printing 3 Print another nozzle check 4 lf itis still not perfect send an image to print an appropriate sized image will be 8 x 10 or 20cm x 25cm 5 Whilst the image is printing hold down the ink button until the printer performs a head clean This procedure must be completed 4 times within the same print the first 2 times a standard head clean will be preformed the third time a more aggressive head clean will be preformed and on the fourth time a power clean will be carried out 6 There should be a visible difference throughout the print from where the cleans have taken place Print a nozzle check in order to see if it is perfect 7 Ifthe nozzle check is not perfect send 6 decent sized images to print approximately 8 x 10 or 20cm x 25 cm but if it is almost perfect proceed with printing 8 Print a nozzle check to see if the remaining nozzles have dropped in Page 10
8. make sure that there is no blockage with that color in order to do this disconnect the lure from the tube running from the bottles Insert the syringe and draw the ink into the syringe if the ink flows into the syringe then there is no blockage with the flow from the bottle If you dont get a nozzle check on more than one color repeat this process for each color AMI 3 Ensure that there are no kinks in the tube between the lure and the cartridge as this would reduce or completely stop the flow of ink If the flow of ink through the cartridge is fine then re priming the cartridge may be necessary Note This is only for Easy Flow IV systems Page 15 4 Use the syringe and needle provided Push the needle through the hole you will feel it slide through a rubber grommet 5 Draw the syringe back so that only ink no air bubbles is being pulled into the syringe If you are using the Easy Flow Ill system then you will need to re prime the cartridges in the following way 6 Using a syringe insert it into the bung in the bottom of the cartridge as shown in the picture below It may be a tight fit for the syringe but it will fit with a little pressure and care 7 Prime the cart by drawing the ink into the syringe Page 16 Contact Details Technical Support Sawgrass Europe Unit 2 Jubilee House Claywheels Lane Sheffield S6 1LZ Tel 0114 231 6887 ext 245 Julian ext 230 Steven ext 246 Peter email
9. shown NEVER PLACE THE BOTTLES HIGHER THAN THIS If the bottles are placed higher than the ink may siphon into the bottom of the printer Move the print head as far to the left of the carriage as possible Feed the cartridges under the printer housing Page 6 Move the print head back to its cartridge removal position Fit cartridges into their respective slots and firmly press them down into place The tube support 2a fits on the printer housing 70mm 2 from the edge of the bridge as shown Remove the backing tape and firmly press the tube support into position With the print head pushed to its furthest position on the right take up any slack in the tubing by pulling it through the tube clamp Page 7 Remove the backing tape from the tube support 2b and fit it to the printer housing as shown Place the small tube clamp on the printer housing on the left as shown and clamp the tubes in place Plug the printer back into the mains supply and the print head will move back and forth then perform its initial ink charge The air you may see in the tubes is not significant and will not affect the operation of the system in any way Your system is ready to go Page 8 APPENDIX B How to Get a Good Nozzle Check A perfect nozzle check should look like this A nearly perfect nozzle check will look like this Note if at any time your nozzle check is almost perfect l
10. support sawgrasseurope com Or call Xpres technical support on 01332 858 333 after you have followed the instructions in this guide Page 17
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