(IPTT) v4.0 - Sense IT Training Consultancy Exam Service Providers
Contents
1. Troubleshoot Cisco and Microsoft AVVID components using the appropriate utilities and management tools Resolve QoS issues in complex IPT networks using effective and appropriate troubleshooting and implementation methods Troubleshoot common Unity configuration integration and operation issues and problems Employ Cisco TAC as a troubleshooting and escalation tool For more information or to book your course please call Sense Training on 0870 4296445 Or visit our web site www sensetraining co uk2. Looking at Training Differently Cisco IP Telephony Troubleshooting IPTT v4 0 Objectives IPTT v4 0 practices troubleshooting skills for administrators and engineers who support IP Telephony installations IPTT prepares for one of the exams required for the IP Telephony Operations Specialization and Certification The course revision number is skipping from v2 0 to v4 0 to acknowledge that both the Unity and the Call Manager software used in the course are revisions 4 Prerequisites e CCNA QOS or DQOS e Also recommended CVOICE CIPT Duration Five Days Additional Information Course Content can be tailored to clients specific needs Course Outline Module 1 Applying Troubleshooting Methods Module 2 Troubleshooting CallManager Network Signaling and Dial Plans Troubleshooting the CallManager Signaling Architecture Module 3 Troubleshooting AVVID Components Module 4 Troubleshooting Network Infrastructure Module 5 Applying Quality of Service in VoIP Networks Module 6 Troubleshooting Unity Voice Mail Systems Module 7 Escalating Trouble Tickets to TAC After completing this course the student should be able to Troubleshoot common Call Manager configuration integration and operation problems e Apply effective troubleshooting methods to resolve issues in complex IPT networks Troubleshoot common router switch and gateway configuration integration and operation issues and problems in AVVID networks
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