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Installation/Troubleshooting

1. tn nnnnrnnrnnnetnnnnnenn nnen nn nn 30 Installation Troubleshooting 1 1 1 Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit basic safety precautions should always be followed to reduce the 1 pe RON N 10 11 12 risk of fire electric shock or personal injury Read and understand all instructions Keep these instructions Heed all warnings Follow all instructions After taking away the dust on the lens wipe the lens with a cotton bud Do not install near any heat sources such as radiators heat registers stoves or other devices including amplifiers that produce heat Protect the power cord and AC cord from being walked on or pinched particularly at plugs convenience receptacles and the point where they exit from the unit The AC cord is used as the main disconnect device ensure that the socket outlet is located installed near the equipment and is easily accessible Do not touch the unit or the power cord and AC cord during lightning storms Unplug the unit when unused for long periods of time Refer all servicing to qualified service personnel Servicing is required when the unit has been damaged in any way such as the power cord AC cord or plug is damaged the unit does not operate normally or has been dropped The camera is intended for indoor use only Prolonged exposure to direct sunlight or halogen light may damage CMOS sensor SAVE THESE INSTRUCTIONS
2. Set Every visit to the page on the web browser to check for temporary Internet files see page 101 of the Operating Instructions in the Setup CD ROM 23 24 Installation Troubleshooting Problem Cause and Remedy Brightness is not adjusted for Brightness may not be adjusted for about half a minute if the brightness changes sharply about half a minute gt Locate the camera where the brightness does not change sharply In very low light it is normal to see random colored noise on the image As the light increases this will improve The image e Multiple users are accessing the camera refreshes very slowly If multiple users are accessing the camera the image refreshes slowly You are not using an Ethernet switching hub If you view multiple cameras on the Multi Camera page the image refreshes slowly Use an Ethernet switching hub The image may refresh slowly depending on image resolution image quality network traffic PC performance or what object you view The Max bandwidth usage is limited Increase the max bandwidth usage on your network see page 29 of the Operating Instructions in the Setup CD ROM The camera is in color night view mode The image refreshes slowly in color night view mode Make the area around the camera brighter The Update Firmware page is displayed when accessing the camera The camera firmware may be
3. blinking green Indicator e The router on your network is turned off continues f SR blinking orange Turn the router on and wait for a while until the ADSL line is 2 second connected interval e An error occurs in UPnP port forwarding gt Set up the camera again in Automatic Setup by the Setup Program following the Getting Started Indicator e The camera did not get its IP address from the DHCP server continues gt When setting Automatic Setup or DHCP Setup the camera may not get its IP address due to network failures Ask your ISP or network administrator for more information Indicator does not light up Indicator display is disabled gt Check if the indicator control is disabled see page 72 of the Operating Instructions in the Setup CD ROM Confirm that the standard AC adaptor PQLV202 Order No PQLV202X is being used Installation Troubleshooting Problem Cause and Remedy Indicator The camera may be malfunctioning continues blinking red If you cannot access the camera the camera may be malfunctioning Call our customer call center Indicator lights red e The camera is in privacy mode To disable the privacy mode press the privacy button see page 7 on the front of the camera or click Disable accessing and logging in to the camera as an administrator 2 2 About Camera Setup Problem Cause and Remedy Automatic
4. 21 22 Installation Troubleshooting Problem Cause and Remedy Camera image is not displayed or not displayed properly e ActiveX Controls are not installed in Internet Explorer gt ActiveX Controls should be installed to display video Motion JPEG see page 11 of the Operating Instructions in the Setup CD ROM The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server gt Set the web browser to access the Internet directly see page 98 of the Operating Instructions in the Setup CD ROM You may be using the Netscape browser This browser does not support many features of this product Use Internet Explorer by Microsoft A gray screen is displayed The camera is in privacy mode Press the privacy button on the front of the camera see page 7 or disable the privacy mode logging into the camera as an administrator After that click Refresh on the web browser to display the camera image There are currently more than 20 simultaneous accesses to the video Motion JPEG gt Reduce the number of access to below 20 or change the video to still images Operation time has been specified A gray screen is displayed outside the operation time This is normal Video suddenly changes to still images The motion JPEG display period is set gt When you view video continuou
5. 1 4 Connecting the Camera to a Router Supporting UPnP To allow access from the Internet with a router supporting UPnP follow the procedures shown in the Getting Started Notes In some routers the UPnP feature is disabled by default Enable your router s UPnP feature following the router manual before you set up the camera See the PanasonicNetwork Camera support website at http panasonic co jp pcc products en netwkcam technic rtr_setup for details If the maximum idle time is set in PPPoE or PPTP connection with your ISP disable it on the router See the router manual for details 11 Installation Troubleshooting 1 5 Connecting the Camera to a Router Not Supporting UPnP To allow access from the Internet with a router not supporting UPnP follow the procedures below 1 Select Static on the Network page 1 Access the camera see page 8 of the Operating Instructions in the Setup CD ROM 2 Click Setup tab at the top of the page 3 Select Static on the Network page e The Static IP Address Configuration page is displayed Make a note of the IP address and port number since they are required to enable port forwarding on the router 4 Click Save without changing the settings 5 Click Restart 2 Enable port forwarding on the router Using the IP address and port number note written on step 1 3 enable port forwarding on the router See the router manual for how to enable
6. 28 Installation Troubleshooting 2 6 About Operation Bar Problem Cause and Remedy Pan Tilt click to center and preset features do not work e Your PC is not connected to the camera gt Click Refresh on the web browser Confirm that the image refreshes and operate the pan tilt functions The camera is not turned on gt Confirm that the camera is turned on Multiple users are operating the camera simultaneously Wait for a while and access the camera again The pan tilt reaches its end gt Confirm that the end display is displayed on the operation bar The pan tilt range is restricted Adjust the pan tilt range settings see page 41 of the Operating Instructions in the Setup CD ROM Part of the buttons on the operation bar are not displayed The access level is set to level 1 or 2 on the General User page gt Set the access level to level 3 see page 46 of the Operating Instructions in the Setup CD ROM Or log in to the camera as an administrator Installation Troubleshooting 2 7 AboutImage Buffer Transfer Problem Cause and Remedy The camera e The default gateway and DNS server addresses are not does not assigned correctly transfer the image by E mail or FTP Assign them correctly see page 29 of the Operating Instructions in the Setup CD ROM Login ID and password for E mail or FTP are invalid gt Make sure that you
7. Display Problem Cause and Remedy The Top page is not displayed e e e The camera IP address has changed gt Enter the new IP address in the address bar of the web browser Wrong IP address class is assigned to the camera gt IP addresses of the PC and the camera must be in the same private IP address class Set the IP address correctly see page 94 of the Operating Instructions in the Setup CD ROM The network is congested Pages may not be displayed immediately Wait for a while The web browser is accessing the proxy server gt Set the web browser to access the Internet directly see page 98 of the Operating Instructions in the Setup CD ROM The camera is malfunctioning The connection type is wrong see page 32 of the Operating Instructions in the Setup CD ROM If the camera is not connected to the network in the Auto Negotiation setting set up the camera and the router seeing the following table Network Camera Auto 100Base TX 10Base TX Negotiation Full Half Full Half Auto Negotiation v vy pw gt EA are SSS The default gateway or DNS server addresses may be wrong The correct IP addresses are required especially when you are using the Viewnetcam com service Tv 01600 Fai Te rx HarD v Paope ease Rafoupiex wv Assign the correct default gateway and DNS server addresses see page 29 of the Operating Inst
8. PC is enabling network firewalls temporarily disable them during the camera installation When no camera appears on even if you confirmed the items above you can set up the camera using the camera MAC address Enter the MAC address e g 0080F0xxxxxx labeled near the Ethernet LAN port of the camera Then click Set up camera button This program cannotset up the camera over 20 minutes after restart MAC Address Set up camera Choose camera you want to set up by MAC address information MAC address is shown on the back of network camera If more than 20 minutes have passed since the camera was turned on the camera cannot be setup from the Setup Program In this situation restart the camera execute In case you install two or more cameras please install the camera one by one Do not plug a new camera into your network before you finish the previous camera s installation completely In case IP addresses are overlapped please pull off the power plug once and plug it again to get a different IP address Chisa 2 After confirming the network settings click OK Automatic Setup The camera s network settings will be configured based on this computer s network settings Confirm the network settings for the camera below and make necessary changes After that click Ok to proceed Network settings may be shown incorrectly depends on computer model or other conditions The following network settings
9. again If you cannot disable your firewall or antivirus software you can set up the camera using the MAC address see page 13 The camera is connected over a different network Set up the camera from a PC under the same router Confirm that an IP address is assigned to your PC If the IP address is not assigned to your PC assign it to your PC see page 94 of the Operating Instructions in the Setup CD ROM Setup Program fails to complete successfully Network problems may occur during setup gt Confirm that your network is working Disconnect the plug of the AC cord from the outlet and reconnect it again Then set up the camera again following the Getting Started More than 20 minutes have passed after turning the camera on gt Disconnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again following the Getting Started Administrator page is displayed and the setup cannot be completed gt Press the FACTORY DEFAULT RESET button to reset the camera to default Set up the camera again Until the setup is completed do not press the privacy button on the front of the camera Installation Troubleshooting Problem Cause and Remedy UPnP port forwarding setup fails UPnP is disabled on the router Enable UPnP on the router following the router manual The camera is turned on before the router is turned on Turn the router
10. broken because the power was turned off during the update etc gt Download the latest firmware from the Panasonic Network Camera support website and update the firmware Installation Troubleshooting 2 4 About Privacy Mode Problem Cause and Remedy Privacy button does not work The privacy button is not enabled on the Privacy Mode page gt Enable the privacy button on the Privacy Mode page see page 73 of the Operating Instructions in the Setup CD ROM 25 26 Installation Troubleshooting 2 5 About Pyroelectric Infrared Sensor Problem Cause and Remedy Pyroelectric infrared sensor does not work e You have not enabled the pyroelectric infrared sensor Enable the pyroelectric infrared sensor image buffer transfer see page 60 of the Operating Instructions in the Setup CD ROM Pyroelectric infrared sensor stops during privacy mode Pyroelectric infrared sensor stops during privacy mode Disable the privacy mode see page 73 of the Operating Instructions in the Setup CD ROM The pyroelectric infrared sensor is obstructed Even if the obstacle is made of glass or acrylic plastic it affects the pyroelectric infrared sensor performance Remove the obstacle in front of the sensor The pyroelectric infrared sensor does not detect a temperature difference outside its range The pyroelectric infrared sensor detects a temperature diffe
11. on first and then turn the camera on The default gateway is not set or the settings are wrong Set the default gateway correctly see page 29 of the Operating Instructions in the Setup CD ROM The router does not support UPnP Enable port forwarding on your router following the router manual The camera IP address and port number have been forgotten Clicking Camera Setup on the Setup Program displays the camera list The camera list shows the MAC address labeled beside the Ethernet LAN port The camera IP address and port number are shown next to the MAC address The password has been forgotten Press the FACTORY DEFAULT RESET button to reset the camera to default Set up the camera again The camera fails to get network information from the DHCP server is displayed The hub is not connected to the router gt Connect the hub to the router or connect the camera directly to the router disconnect the plug of the AC cord from the outlet and then reconnect it again The DHCP server is not functioning on the router Enable the DHCP server function following the router manual Error is displayed on the camera status by the Setup Program e The Setup Program causes the error message gt Disconnect the plug of the AC cord of the camera from the outlet and reconnect it again 19 20 Installation Troubleshooting 2 3 About Camera Image and Page
12. Installation Troubleshooting Network Camera Memo i Attach your purchase receipt here I For your future reference Date of purchase Serial Number MAC Address Found on the rear side of the main unit Found beside the Ethernet port of the main unit Name and address of dealer Installation Troubleshooting 1 1 1 User Nameand Password Protection The use of a unique User Name and secret Password is an important tool that will help limit unauthorized individuals from accessing the camera If you choose to disable this tool and choose not to limit access by use of a User Name and Password this may result in access to the camera by unauthorized individuals see page 42 of the Operating Instructions in the Setup CD ROM 1 1 2 Video Recording Notice PLEASE NOTE that under certain circumstances video recording may be PROHIBITED by law This device should be used only in compliance with all applicable federal state and local statutes Installation Troubleshooting 1 2 Camera Feature Locations 1 2 1 Front View W Pan Tilt Part Do not apply pressure to the pan tilt portion of the camera Any forced movement can damage the internal mechanism indicator Privacy Button C Pyroelectric Infrared Sensor see Getting Started Privacy Button To temporarily deactivate the camera press the privacy button Once pressed the button changes from green to red The video will be temporarily turned off camera
13. Panasonic Installation Troubleshooting Network Camera Model No BL C1 0 How to Use This Documentation The camera includes the following 4 manual types e Installation Troubleshooting This manual This manual has important information you will need to understand before installing the camera and troubleshooting tips Getting Started Getting Started provides explanations for the initial configuration and accessories included with the camera The Getting Started helps you to easily configure the camera The Setup CD ROM provides Getting Started in the following languages English French German Italian Spanish Russian and Chinese Operating Instructions Included on the Setup CD ROM Operating Instructions explains about operations settings features and the cleaning method when using the camera IMPORTANT SAFETY INSTRUCTIONS Included on the Setup CD ROM Basic safety precautions are described to use the camera TANT SAFETY INSTRUCTIONS Please read this manual before using and save this manual for future reference Installation Troubleshooting Abbreviations UPnP is the abbreviation for Universal Plug and Play e Network Camera is called Camera in this Installation Troubleshooting Trademarks e Ethernet is either a registered trademark or a trademark of Xerox Corporation in the United States and or other countries Microsoft Windows and ActiveX are either registered trademarks or tradem
14. Setup fails using Setup Program e More than 20 minutes have passed after turning the camera on gt Disconnect the plug of the AC cord from the outlet and reconnect it again Set up the camera again following the Getting Started Multiple camera IP addresses are overlapping If you install multiple cameras turn the camera on one by one Viewnetcam com registration fails using Setup Program Your PC is not connected to the Internet through the router gt Configure the router for the Internet connection from your PC following the router manual And register with the Viewnetcam com service If you do not receive an E mail from the Viewnetcam com service your registered E mail address may be incorrect Register your correct E mail address again at the Viewnetcam com website at http www viewnetcam com After you registered with the Viewnetcam com service Expired is displayed at the Personal Camera URL on the Viewnetcam com page or at the Camera URL in the DDNS on the Status page Restart the camera and confirm that your registered URL is displayed on their pages 17 18 Installation Troubleshooting Problem Cause and Remedy Setup Program does not list any cameras Your firewall or antivirus software is blocking the connection To avoid any possible problems temporarily disable any firewall or antivirus software and set up the camera
15. arks of Microsoft Corporation in the United States and or other countries e Screen shots reprinted with permission from Microsoft Corporation e All other trademarks identified herein are the property of their respective owners Installation Troubleshooting Table of Contents 1 1 1 2 2 1 2 1 1 2 2 1 2 3 1 3 1 4 1 5 1 6 1 1 1 1 1 1 2 1 2 2 2 3 2 4 2 5 2 6 2 7 2 8 Before Uso iaia 4 IMPORTANT SAFETY INSTRUCTIONS n 4 User Name and Password Protection iii 6 Video Recording NOtice 6 Camera Feature Locations 7 Front VIEW ia ae aiar 7 BOHOm VIeW csciiaiiiaa aaa E EE EAE ARa aea 8 Rear VIEW savindan acaba ict aa ana are pa aaae aa AESA ei E EE EEE 9 Viewnetcam com SErvice i 10 Connecting the Camera to a Router Supporting UPnP 11 Connecting the Camera to a Router Not Supporting UPnP 12 Setting Up the Camera Using the MAC Address on the Setup Programs ila 13 Troubleshooting ssccvucrraririziricni rei niriaiin ani rinia natia 16 About Indicator Display i 16 About Camera Setup i 17 About Camera Image and Page Display eenen 20 About Privacy Mode ccii ia 25 About Pyroelectric Infrared Sensor ii 26 About Operation Bar i 28 About Image Buffer Transfer ii 29 About Other FeatureS
16. e Shortcut icon is not displayed in the My Network Places folder e UPnP Windows component is not installed in Windows XP or Windows Me Install UPnP Windows component in Windows XP or Windows Me see page 101 of the Operating Instructions in the Setup CD ROM You cannot solve problems e Ask the authorized Network Camera dealer Memo Installation Troubleshooting 31 Installation Troubleshooting is subject to change without notice Panasonic Communications Co Ltd 1 62 4 chome Minoshima Hakata ku Fukuoka 812 8531 Japan Copyright This material is copyrighted by Panasonic Communications Co Ltd and may be reproduced for internal use only All other reproduction in whole or in part is prohibited without the written consent of Panasonic Communications Co Ltd 2004 Panasonic Communications Co Ltd All Rights Reserved PSQX3328ZA KK0904JT0 CE Printed in Japan
17. enter your correct login ID and password The camera does not transfer the image to a mobile phone The image quality is not set to Mobile Phone on the Image Buffer Transfer page Set the resolution to 160 x 120 and the image quality to Mobile Phone Some mobile phones do not support 320 x 240 resolution The image is slowed down on the Buffered Image page Or the camera transfers the old image The transfer interval is too short Set the transfer interval longer than the current setting see page 55 or page 63 of the Operating Instructions in the Setup CD ROM 29 30 Installation Troubleshooting 2 8 About Other Features Problem Cause and Remedy The firmware is not updated The firmware updating is not completed due to power off network failure or other causes Update the firmware again following the next procedures Disconnect the plug of the AC cord of the camera from the outlet and reconnect it again Enter the IP address on the web browser to access the camera N s the Top page displayed 2 Yes Y Access the Setup page and click Status Check the firmware version on the Status page Y No Is the version updated Y Yes Update the firmware L The firmware update is completed 1 See page 76 of the Operating Instructions in the Setup CD ROM about updating firmwar
18. features become unresponsive and the viewed image turns to a gray screen To return to normal operation press the privacy button again It should turn green within a few seconds To restore video click Refresh on the web browser Privacy mode can also be controlled from mobile phones or PCs see page 25 or page 73 of the Operating Instructions in the Setup CD ROM Indicator Display Normal Operation Green Automatic Green blinking Setup Green Using Getting IP address Orange blinking Green blinking DHCP Green DEFAULT RESET button The camera restarts about 1 minute later InPrivaeyMode Re Internal Failure Red blinking The indicator turns orange if the camera is not connected to the LAN 2 The indicator blinks orange if the camera is not connected to the LAN 8 When the sensor is active the interval between blinks may increase Installation Troubleshooting 1 2 2 Bottom View Tripod Mounting Hole Ethernet lil Used when installing the ernet Rm gt camera on a tripod LAN port F tn DC IN jack 7 FACTORY DEFAULT D 3 RESET Button CA Resets settings to default see page 84 of the Operating Instructions in the Setup CD ROM le Cover ey Cab After the Ethernet cable and AC adaptor are connected fit the cable cover to the camera How to Remove the Cable Cover Push the cable cover to the left let go of the tab from the unit and pull it 1 Push the cable cover to
19. he camera follow the procedures below 1 Display the Network page see page 29 of the Operating Instructions in the Setup CD ROM and click Static Then set the unused port number 80 50000 50050 to the camera on the Static IP Address Configuration page 2 Enable the Auto Port Forwarding feature on the UPnP page see page 33 of the Operating Instructions in the Setup CD ROM 3 Register with the Viewnetcam com service on the Viewnetcam com page see page 34 of the Operating Instructions in the Setup CD ROM 15 16 Installation Troubleshooting 2 Troubleshooting The Panasonic Network Camera support website http panasonic co jp pcc products en netwkcam includes various technical information other than the contents in this troubleshooting section Access it if problems occur 2 1 About Indicator Display Problem Cause and Remedy Indicator lights or blinks orange e Ethernet cable is not connected properly gt Connect the Ethernet cable properly PC Ethernet hub or router is not working gt Confirm that PC Ethernet hub and router is working Indicator continues blinking orange Indicator blinks orange when updating firmware If you access the camera on the web browser Update Firmware page will be displayed Update the firmware following the procedure see page 76 of the Operating Instructions in the Setup CD ROM If you fail to update the firmware see page 30
20. port forwarding 3 Register with the Viewnetcam com service Port Forwarding feature The port forwarding feature is required to allow access from the Internet with a router not supporting UPnP It exchanges a private IP address to a global one Each camera must be assigned a unique port number Global IP address Port Forwarding feature of the router Oe none eee ee p l4 Port No vwv xxx yyy 2zz 80 gt 192 168 0 253 80 WVK YY 222 00 VW XXX yVy 2zz 81 192 168 0 252 81 vvv XXX yyy zzz 81 n n Modem Router CATV xDSL 192 168 0 1 Optical cable i 192 168 0 252 192 168 0 253 Private IP address gt Port No 81 Port No 80 Port forwarding may be called Address translation Static IP Masquerade Virtual server or Port mapping in other products 12 Installation Troubleshooting 1 6 Setting Up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC If you cannot disable your firewall or antivirus software you can set up the camera using the camera MAC address as shown below 1 Enterthe camera MAC address in the data field and click Set up camera xl No MAC Address IPv4 Address Port No Camera Status If no camera appears on please confirm the following items Your camera must be turned on and connected to the same network as your PC Ifyour
21. rence between an object and its surroundings in about 5 m 16 4 feet detection range about 30 horizontally and about 85 vertically Therefore the smaller the temperature difference is the shorter the detection range gets If there is no temperature difference the pyroelectric infrared sensor may not detect anything On the other hand if there is a large temperature difference the detection range gets longer The pyroelectric infrared sensor is dirty Clean the pyroelectric infrared sensor with a soft cloth Installation Troubleshooting Problem Cause and Remedy Pyroelectric infrared sensor is malfunctioning The pyroelectric infrared sensor may malfunction in the following areas e Where direct sunlight hits the object e Ina greasy or humid place like a kitchen Where there are sharp temperature changes like near an air conditioner e Where there is an obstacle such as glass in front of the camera Where the object is exposed to strong light e Near a radio wave emitting device gt Change the camera location see Getting Started Lens does not turn to the sensor position after the pyroelectric infrared sensor detects a temperature difference You have not enabled the Lens Position When Triggered setting Set Move to sensor position at the Lens Position When Triggered setting see page 61 of the Operating Instructions in the Setup CD ROM 27
22. ructions in the Setup CD ROM Installation Troubleshooting Problem Cause and Remedy The Top page is displayed on the LAN but not displayed from the Internet e The default gateway address may be wrong Assign the correct default gateway address see page 29 of the Operating Instructions in the Setup CD ROM UPnP is disabled on the router Enable UPnP on the router following the router manual Port forwarding is not enabled on the router see page 12 Enable port forwarding seeing the router manual for details Firewalls such as packet filtering on the router is blocking camera access Set the router to allow access to the camera seeing the router manual for details You are accessing the camera with an IP address for local camera access Access the camera with the global IP address of the router and port number of the camera The router does not allow access to the camera under the router with the global IP address If you access the camera on the LAN access with the address for local camera access Authentication windows are consequently displayed e User name and password for the administrator or general users are changed gt Close the web browser and access the camera again Only half of the image is displayed You are using Internet Explorer 4 xx or lower gt Upgrade Internet Explorer to version 6 0 or greater
23. sly set Unlimited for the limit continuous motion JPEG see page 48 of the Operating Instructions in the Setup CD ROM Installation Troubleshooting Problem Cause and Remedy Image is out of focus e e The lens has dust dirt fingerprints or droplets on it Clean the lens with a cotton bud see page 93 of the Operating Instructions in the Setup CD ROM The object is too close to the camera The camera cannot focus at short distances less than 0 5m about 20 inches Locate the object more than 0 5 m about 20 inches away from the camera The color on the image is strange White balance does not work well gt Adjust the white balance on the Camera page see page 38 of the Operating Instructions in the Setup CD ROM The color display setting on your PC is set lower than 16 bits Set the color display 16 bits or higher Image flickers e The object is dark gt Make the area around the camera brighter The AC power source frequency setting is wrong Set the proper AC power source frequency used in your area see page 38 of the Operating Instructions in the Setup CD ROM A bright object may cause horizontal flickers on the image Changing the object improves the flickers Or adjusting brightness to the side on the operation bar eases the flickers An old image is displayed The old image is temporarily stored on the web browser
24. tering current IP address from camera viewnetcam com camera viewnetcam com and the IP address From offices or Remote business trip shop Ve S 4 Accessing the camera with the current IP address 1 Your ISP assigns a global IP address dynamically to a router or a camera The IP address changes regularly If you view the camera from the Internet the global IP address is required 2 If you register with the Viewnetcam com service a unique domain name is assigned to the camera The camera automatically send your global IP address to the Viewnetcam com server and the Viewnetcam com server manages Internet access comparing your registered domain name with a global IP address 3 The Viewnetcam com server looks up the global IP address that matches to your domain name and automatically finds your camera 4 Youcan access the camera with your domain name without considering the dynamic global IP address Notes e Ask your ISP about what type of IP address you are using e Some ISPs assign you a private IP address In this case you cannot use the Viewnetcam com service Ask you ISP about what type of IP address you are using Installation Troubleshooting Ifthe camera is using a port number other than 80 the port number must be specified at the end of the Viewnetcam URL For example Using port 80 http Cameraname viewnetcam com Using any other port http Cameraname viewnetcam com Port Number
25. the left and 2 Pull let go of the tab from the unit Installation Troubleshooting 1 2 3 Rear View Stand Mounting Hole Used when installing the camera onto a wooden wall with a stand Used when installing the camera onto a wooden wall FRITTATA NIS Serial number S N is indicated on the label MAG 2k ska 2k ak 2 ak 2k ak ak The MAC address is indicated on the label Note If the ceiling is made of wood the camera can be installed on the ceiling See Panasonic Network Camera support website at http panasonic co jp pcc products en netwkcam for details Installation Troubleshooting 1 3 Viewnetcam com Service Viewnetcam com is our unique service using dynamic DNS to view the image from Panasonic Network Cameras Since most ISPs switches a global IP address regularly a dynamic global IP address instead of using a static one the camera cannot be accessed with the previous assigned IP address In this case one of the following services is required to access the camera from the Internet Domain Name Service such as Viewnetcam com The camera can be accessed with a static domain name e g camera viewnetcam com even if your ISP offers a dynamic global IP address Static IP Address Service offered by your ISP The camera can be accessed with a static global IP address How the Viewnetcam com service works 3 Automatically obtaining the Viewnetcam com Server 2 Automatically regis
26. will be assigned to the camera IP Address tt Fkk Sete ok Subnet Mask CS kkk gt kk Cancel e After about a minute the Security Administrator page is displayed 13 14 Installation Troubleshooting 3 Enter the user name and password and click Save Security Administrator New User Name 6 to 15 characters New Password 6 to 15 characters Retype new password Note 1 You Il be asked for User name and password to open camera s web page Please keep your User Name and Password securely 2 Alphabet and number only Space 1 amp lt or are not allowed 3 A capital letter small letter is distinguished 4 User Name and Password must be different from each other 5 lt is strongly recommended to change password regularly for security 4 The Enter Network Password window is displayed Enter the user name and password that were set and click OK Enter Network Password 2 x y Please type your user name and password Site Aek ekk ak oke Realm ARE User Name Password TT Save this password in your password list cms Installation Troubleshooting 5 When the Single Camera page is displayed the setup is completed If Security Warning window is displayed to install ActiveX Controls click Yes CD Networkcamera See page 8 of the Operating Instructions in the Setup CD ROM for the Single Camera page f you enable the Internet access to t

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