Datasym Comms Troubleshooting USB MTP or Portable
Contents
1. 19200 Parity N Data 8 and Stop 1 then press ENT Use the cursor keys F5 to F8 to change if necessary 6 Press the C key until the SET COMMUNICATION menu is displayed now select 4 PROTOCOL TYPE Ensure the type is set to BHT Protocol then press ENT 7 Now press the C Key until the SYSTEM MENU is displayed again 8 Select 2 DOWNLOAD then ENT 9 Select 1 FILE then ENT Load program Now run the shortcut on the PC this should transfer the new program once complete power off and on again Password Once the new program is loaded and run for the first time it will now prompt you for a password please contact our call centre 01753 778899 and ask for a BHT password Then provide the details on the screen Serial Number Protect Code 1 Alpha 9 or 10 digits USB Comm Port To check the USB port for the Active USB drivers connect and switch on the BHT Then on the Desktop right click the My Computer Icon then select Propetiers then the Hardware tab Now click the Device Magager Button This will list all PC hardware expand the Ports COM amp LPT section There should be a listing for DENSO WAVE Active USB COM and a Port number COMx x Bie Action yew Heip If this is present make sure that this is i gt im8 2 ma the same port number used by Datasym 8 gt Keyboards 1 7 Mice and other pointing devices m s Modems oj i2 Monitors HE Network adapters B E Portable Devices 1B Nokia 6600 slide BY Port2. Datasym Comms Troubleshootin B A N CI E C USB MTP or Portable Device messages BHT900 ONLY If when the BHT is connected the PC displays New Hardware Messages and Portable Device Options then it could be that the USB on the device is configured incorrectly To check this turn the unit off then press and hold down the BJ and E keys I to enter the SYSTEM MENU Then select option 8 DEVICE then 2 USB Now ensure the Set Connect Mode is set to if is selected then press F8 then ENT The unit can now be switched off and back on again USB Communications Not Working at all For USB conections that are not working it is first recommended to check that the USB Driver is installed correctly and the port number is known 1 Load the correct driver The can be found on http www autoidfirst co uk DatasymSupport Please follow the instructions supplied with the driver Note This should be done before connecting the device for the first time 2 Once the driver is loaded check the COM Port for the connection See USB Comm Port Section below Now ensure the COM Port is the same as used by Datasym 23 3 4 If the communications are working in one direction but not the other way then it is likely that the speed setting is not quote correct for the communications hardware Note this is quite common with USB connections Communications Working One Way If the communications are working in one direction but not the other way then it is likely tha
3. lick the Device 10 With the BHT powered off press and hold down the SF amp 1 keys then press PW to enter the System Menu 11 Select 4 SET SYSTEM then ENT 12 Select 5 COMMUNICATION then ENT 13 If you are using the Cradle a Select 1 OPTICAL then ENT b Select 1 PARAMETER then ENT c Nowcheck that the Transmit speed is set to 19200 then press ENT Use the cursor keys F5 to F8 to change if necessary 14 If you are using the Cable a Select 2 CONNECTOR then ENT b Select 1 PARAMETER then ENT c Nowcheck that the Transmit speed is set to 19200 Parity N Data 8 and Stop 1 then press ENT Use the cursor keys F5 to F8 to change if necessary 15 Press the C key until the SET COMMUNICATION menu is displayed now select 4 PROTOCOL TYPE Ensure the type is set to BHT Protocol then press ENT 16 Now press the C Key until the SYSTEM MENU is displayed again 17 Select 2 DOWNLOAD then ENT 18 Select 1 FILE then ENT Copyright c BancTec Limited 2004 All Rights Reserved Page 3
4. s COM amp LPT Y BT Port Comis A BT Port COM16 A BT Port COM17 ay BT Port coma A BT Port COM19 Av BT Port COM20 AY BT Port COM21 a BT Port COM22 ay BT Port COM6 a BT Port COM F DENSO WAVE Active USB COM Port COMBS Connected E Processors fest SCSI and RAID controllers f Secure Diaital host controllers If the Active USB setting is missing then the BHT could be configured incorrectly and not is is present make sure that this is the same port number used by Datasym Checking Default Connection To check the default connection please follow one of the below Program Version 2 20 or above Please refer to Appendix A in the Handheld Manual http www autoidfirst co uk downloads Datasym Datasym user 2012 pdf and check the comms settings option 5 Set the comms speed typically 115200 and port to match your hardware either Cradle or Direct Copyright c BancTec Limited 2004 All Rights Reserved Page 2 Datasym Comms Troubleshootin B A N CI E C Program Version 2 14 or below Please refer to Appendix A in the Handheld Manual http www autoidfirst co uk downloads Datasym Datasym user 2012 pdf and check the comms settings option 5 Set the comms speed typically 115200 and port to match your hardware either Cradle or Direct USB port for the Active USB drivers connect and switch on the BHT Then on the Desktop right click the My Computer Icon then select Propetiers then the Hardware tab Now c
5. t the speed setting is not quote correct for the communications hardware Note this is quite common with USB and USB to Serial connections It is recommended to use the high speed communications Set up PC 1 Save the new program e g MYPROG PD3 to a C BHTPROG folder 2 Create a shortcut to Winartu3 exe on the desktop this can normally be found in the C program files winartu3 folder unless a different one was selected during install 3 Edit the properties of the shortcut and modify the Target box assuming this already contains C program files winartu3 winartu3 exe then add the following C program files winartu3 winartu3 exe C BHTPROG _MYPROG pd3 ex Please note the spaces between the parameters 4 If you are using COM2 add P1 to the target including a space Set up BHT 1 With the BHT powered off press and hold down the SF amp 1 keys then press PW to enter the System Menu 2 Select 4 SET SYSTEM then ENT 3 Select 5 COMMUNICATION then ENT 4 If you are using the Cradle a Select 1 0PTICAL then ENT b Select 1 PARAMETER then ENT c Nowcheck that the Transmit speed is set to 19200 then press ENT Use the cursor keys F5 to F8 to change if necessary Copyright c BancTec Limited 2004 All Rights Reserved Page 1 Datasym Comms Troubleshootin B A N CI E C 5 If you are using the Cable a Select 2 CONNECTOR then ENT b Select 1 PARAMETER then ENT c Now check that the Transmit speed is set to
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