Troubleshooting Common Problems
Contents
1. DogFence battery programme you can have new batteries sent to you automatically just when you need them When your battery runs out guess who else runs out2. still not responding you may have a break or partial break in your boundary cable or a taped joint on the boundary wire Partial breaks often occur when a previous wire break was fixed with electrical tape or when the wire corrodes or degrades Electrical tape works as a quick temporary fix for a wire break but not long term over time it will allow water to corrode the wire if this occurs the cable will need to be replaced To fix a wire break always use the grey connectors supplied by DogFence These splices will safely and permanently fix wire breaks A short loop test above will determine whether there is a partial break as the collars will work when the bridge across the terminals is formed but not otherwise If you have followed all the above tests and your collar is still not responding please contact us If you have a break or partial break on your system we can offer a break finding tool for hire or a service call to trace and repair the break 08450 623623 With proper training and fully functioning equipment dogs rarely if ever escape If you continue to have problems after taking these steps contact us for refresher training for your dog Handy Tips to Keep your System Running Know where your wire is buried Use the training flags or some markers to define the edge of signal fields around the property before any landscaping is done You can locate your fence by using the receiver collar This will help any workmen to identify
3. the approximate location of the boundary wire Remember if you have been recently installed and the training flags are still in place that the flags are marking the edge of the signal field and not the location of the cable Do not throw your training flags away after training Hold the receiver at the dog s neck height at your knees and hold the receiver with the contact posts up Walk perpendicular toward the boundary wire You will first hear the audible tone This will stop when you are directly over the wire You will now hear the correction beeps and you can set your flag in the ground This would also be applicable if you are placing the flags in the ground for the training of a new dog or cat Check your receiver collar Test your collar monthly also check the collar fit amp check contact posts and the battery cap on the receiver collar and tighten if needed It is also a good idea to check the lights on the transmitter occasionally Remember the red light shows you have AC power to the system green light shows there are no breaks in the wire If you have a wire break the green light will go out an audible warning will sound If both lights go out you may have experienced a lightning surge If you still experience problems please contact us for assistance 08450 623623 or email info dogfence co uk Test the Battery Ensure you change the battery regularly We offer battery programmes for all DogFence collars If you join the
4. Troubleshooting Common Problems In the unlikely event that your DogWatch fence stops working please follow the procedures set out below If these do not solve your problem please call us and we will be happy to help you First things First If the dog is escaping and you think there may be a collar problem firstly check the collar fit If the collar is not tight enough the contacts will not be in touch with the dogs skin and therefore he will not feel any correction rendering the system useless To check the collar fit follow these instructions Encourage your dog to look up to the ceiling so his neck is completely stretched up place your finger between the contact posts and the dog s neck you should only be able to get one finger between them and be good pressure on your finger Any more than that and the collar is too loose and needs tightening Testing the Collar function and Changing the Training Levels Ensure you have your tester star shaped object and your collar to hand this enables you to do all the tests necessary with the collar Firstly make sure the collar is drawing power from the battery to do this you need to locate the test point on the collar For the mini collars R7m or R12m there will be a small D shaped indent on the right hand side of the collar amp for the large collars R9 or R12 there will be 2 raised lines located in the same place Now using the tester place the magnet end silver tip
5. arning beeping from the collar the light on the tester should also flash amber indicating the shock is working correctly If the collar does not beep or the light on the tester doesn t activate there could be a fault within the collar you may be covered under our warranty so give us a Call to organise a repair or replacement Testing the Transmitter e Firstly check the green loop light and red power light are both on e Ifthe green light is not on the box should be alarming at you indicating a break in the boundary cable e lf both lights are on but the system isn t working pull the loop plug out the green light should go out and the alarming should start indication the loop has been broken The red light should stay on If no alarming this could indicate a lightning strike has broken the transmitter e Ifthe red light isn t on at all ensure the system is plugged in and the socket is working Also make sure the transmitter is switched on e If all working okay adjust the range located on the right hand side of the panel Turn the dial turn clockwise and repeat the collar tests above e lf the collar still doesn t respond after all the transmitter tests have been done take the transmitter off the wall by nudging it upwards and off the screws There are 4 tiny dipswitches in the back of the box these should all be in the up position If they aren t all up switch them up and restart the transm
6. itter by turning it off and on again then retest the collars Short Loop Test This tests whether there is a break in the boundary cable or a problem with the cables connecting the surge protector to the transmitter or indeed the transmitter itself Firstly locate the surge protector which is usually on the outside wall of the building in which the transmitter is located Open the surge protector by lifting the flap upwards inside there is three copper screws Place a screwdriver or coin across the bottom two screws in the surge protection box this will create a mini loop between your transmitter and the surge protection and eliminate the boundary cable Leave the bridge across the terminals and take the collar and collar tester and repeat the test at the transmitter panel as previously done If the collar responds then you have a break partial break in your boundary and you will need to locate the break Please note if you have a beeping noise before carrying out this test and the green light is not showing on the transmitter this test will confirm that your cable is broken when placing the bridge across the surge protector the green light should illuminate and the beeping should stop a loop has been formed between the transmitter and the surge protector when you remove the coin the beeping will start again as the loop has been broken Still Having Problems If you have carried out all of the above and your collar s are
7. to the test point on the collar you should hear a number of beeps This indicates the level the collar is on 1 beep level 1 2 beeps level2 etc through to level 4 on the R12 amp R12m and up to level 7 on the R9 amp R7m The long beep indicates the shock is turned off and the collar is set to audible only To change the training level on the collar all you need to do is hold the magnet in place the collar will run through all the levels continuously until the magnet is Tete mhe tagnet em located in the top th removed If the collar is not beeping through the levels this means there is a battery issue Ensure the battery is put in the correct way 3 0v battery for the mini collars needs to be end up amp 3 6v battery for the standard collars need to be end down Make sure the battery cap is on securely and re test the collar with the tester If it still doesn t work put a new battery in the collar which can be ordered from out shop If the collar is beeping through the levels then move on to testing the shock is working correctly to do this you need to take the collar and tester to the DogFence transmitter box white or grey box plugged into the mains Hold the tester over the contact posts of the collar there is 2 holes in the tester with a silver wire running through them With the tester and collar touching hold them up to the transmitter panel If the collar is working correctly you should hear the audible w
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