Safety, Regulations, Troubleshooting & Recovery Manual
Contents
1. amp R manaul_111019_Annie indd 27 Before you start It is important to note that the reinstallation process can erase your hard drive and all the files stored on it Before you attempt any form of reinstallation we recommend that you save anything important to a CD DVD or other external storage device just to be safe 27 pa H F10A208 sh RUNNING SYSTEM RECOVERY FROM YOUR HARD DRIVE Your Computer hard drive has a hidden partition that contains all the data to be able to recovery Windows without the use of any CDs or DVDs To begin the reinstallation process please follow the steps below Stage 1 1 Turn your computer on and straight away start to slowly tap the F8 key 2 After a few moments the Advanced Boot Options menu will appear 3 Select the Repair Your Computer option 28 Monza S amp R manaul_111019_Annie indd 28 4 Onthe next screen choose the Start Microsoft Windows Repair Environment option by selecting the check box and click the Next button LL xi English Start Microsoft Windows Repair Environment Automatically repair Windows startup problems C Reinstall Windows This option provides several ways to fix reinstall Windows Advanced Options Launch diagnostic utilities Exit and Restart computer No changes will be made to your system TGRecovery OVD UKL OL ES Back Next 5 From this menu you will now be presented wi2. 25 cb 1 10208 so H 7 NETWORK PROBLEMS Wireless Connections No Network Connection When use the Internet keep seeing adverts popping up on my screen e The wireless router is offline or wireless has been disabled on the computer Some web sites use pop up adverts that pay for the running of the site Internet Explorer 8 has a pop blocker to help minimise the number of pop up windows that you receive See your user guide for more information on this Check your wireless router to ensure it is powered on and connected to your data source cable modem or network hub Interference may be blocking or interrupting your wireless connection Try moving the wireless router closer to your computer It is also possible that you may have spyware and adware infecting your machine This happens without your knowledge and allows adverts to be sent to your screen Windows Defender is a program that is built into Windows 7 that prevents adware from infecting Wired Connections No Network Connection your machine Visit Help amp Support on your Start menu for more information on Windows Defender e Check the network cable to ensure it is plugged in and not damaged e The link light on the integrated network port verifies that your connection is working and provides information on the status see below Green A good connection exists between a 10 100 Mbps network and the computer Amber A good
3. S amp R manaul_111019_Annie indd 11 114109208 she 9 Seating Most people sit at their computers for long periods so it is important that you sit correctly in order to avoid discomfort pain and injury Please take a few moments to look at the illustration below which will show you how to sit correctly at your PC Sitting correctly at your PC 0 15 50 70 cm 20 28 inches 12 Monza S amp R manaul_111019_Annie indd 12 cb 1 10520A so H Monza S amp R manaul_111019_Annie indd 13 7 WIRELESS LAN REGULATORY INFORMATION The wireless LAN hardware in your product conforms to the requirements and provisions set out in European Directive 1999 5 EC R amp TTE The wireless LAN product is a radio device that uses the 2 4 GHz frequency 2 4 GHz to 2 4835 GHz In accordance with the R amp TTE Directive 1999 5 EC this product complies with the EN 55022 standard Class B digital use in residential business and light industrial areas You may use this wireless LAN product in the following countries Austria Belgium Czech Republic Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg the Netherlands Norway Portugal Spain Sweden Switzerland and the United Kingdom The following limitations apply in France Italy Luxembourg and Spain France If this product is used outdoors you may only use Channels 1 to 6 In Peer to Peer mode the Wireless LAN feature can onl
4. it Your computer is supplied with a year s on site repair warranty along with access to help and advice 24 hours a day on the Internet and over the phone In most cases the problem is minor and you can resolve it yourself in just a few minutes We have put together this troubleshooting and recovery guide to help you with some of the more common problems computer users encounter It will also tell you how to restore your computer to its out of the box condition on the rare occasions you may need to When you begin to troubleshoot your problem there are a few basic questions you should ask yourself These can help you to narrow down and identify the cause What is the problem Try to be specific in identifying your problem Make a note of any error messages you see or sounds you hear When did the problem first appear Try to remember when you first noticed the problem It could be relevant in resolving the problem 18 Monza S amp R manaul_111019_Annie indd 18 What were you doing at the time Most problems happen when you do something new For example you might have installed a new device such as a printer or scanner or installed a new game or other piece of software What have you done to try and fix it Make a note of anything you do to fix the problem If you need to contact an engineer later you can then explain what you have already tried The next few pages contain a series of common problems and the steps y
5. 19_Annie indd 32 11 10820A lo RUNNING A SYSTEM RECOVERY FROM DVD USB If you are unable to use the main hard drive based System Recovery 7 From this menu you will now be presented with a few options or you have replaced your existing hard drive then you will need choose the Start Full Destructive Recovery option to restore to use the Recovery DVD s USB stick you created from the Recovery your computer and click the Next button Backup Wizard Reinstall Windows Start Windows System Restore 1 Insert the Recovery DVD or USB Stick that you created into your computer and restart it time you remember your computer working corey This doesnot delete your personal documents 2 Straight away start to slowly tap the F7 key start Full Destructive Recovery Restore your system to its original configuration 3 After afew moments the Boot Options menu will appear 4 Select the appropriate device to boot from i e DVD drive or USB stick 8 On the final screen ensure the check box for Recover Using DVD is 5 After a few moments the System Recovery window will appear selected and click on the Next button This option also needs to be selected if you are using the USB stick recovery method 6 Choose the Reinstall Windows option by selecting the check box and click the Next button 9 Once the process is complete you will be asked to remove the i recovery media and restart your computer English TGRec
6. Dm n gt ADVENT Safety Regulations Troubleshooting amp Recovery Manual Monza S amp R manaul_111019_Annie indd 1 11108520A T4 6 57 hy Monza S amp R manaul_111019_Annie indd 2 11 F10B20A TRED 7 CONTENTS PART 1 SAFETY AND REGULATIONS occccrcnercerrereeee 5 IMODEM aaa 16 IMPORTANT INFORMATION FOR YOUR COMPUTER 6 PART 2 TROUBLESHOOTING amp RECOVERY 17 Safety informatio Meseria 6 INTRODUCTION u cceccccccessccsceccecsscscsccscecsccscesssescescscsseeesecsesescesees 18 Safe lifting technique sesssissresressssresvsssrervessenrasressasressssrervssorersssrasrsss 7 CHECKING THE BASICS crcccccccccccceccccocccccccccccecescccecescececssceceseseseenee 19 Maintenance and Cares scccssscssseosecnnnsstvssesocensoraasssssdeestedessbesieronedornina 8 My Computer WON T tUIT ON ii 19 Notebook Users Only asissasscsssssccscessessesssessssscovsisssstsiasocssarsneseccoessatseesee 8 My screen has NO Picturecssssssssssssssssssessssssesssnssssesssssssssesseeen 19 DISPOSAL OF BATTERIES tascssssssscssssvsiscesecnsensansvessascsncausnnssaavevsseseses 9 My keyboard is not working Desktop PCS esssseccsseessseesnees 20 Notebook atte nies sninn Aa 9 My mouse is not working Desktop PCS weccsssssssessscsesssssneeees 20 Waste Electrical and Electronic Equipment Directive When I turn my computer on see a message 21 2002 96 EC sna a A a 10 DISPLAY PROBL
7. EMS 22 HEALTH AND COMFORT ADVICE 11 There is no picture ON the MONItOT ssssssssesssssssessssssseeosssssteessssse 22 ENVION EM Bsssessccsesesiserssasonssesssnsszsaesestsesesasansassiatesosssstdsasesdsadeasicnsetiees 11 The icons and text on my screen look bigger PSI WANTAIING ccasesascessattestsiscussssccsnotes ana 11 than Usualis E N E 23 Optical ANVE Sanae ri 11 The colours on my screen look pale and washed out 24 SeatiM Oian A ENNEN 12 SOUND 0 1 E VK 25 Sitting Correctly at YOUr PC sissien 12 can t hear any sound or the sound is faintt 25 WIRELESS LAN REGULATORY INFORMATION 13 There is a buzzing sound coming from my speakers 25 General conditions Of USC ecsssesccsseescesnscecsseescssecessnecesnneeessnees 14 NETWORK PROBLEMS ncccccccccccccccececcececcececcececececceceseecseecerceseceeees 26 Interferents mnisi nnna n 14 Wireless Connections No Network Connection 26 DISclA Metal 14 Wired Connections No Network Connection 26 BLUETOOTH WIRELESS TECHNOLOGY REGULATORY When use the Internet keep seeing adverts INFORMATION uiae aaa 15 POPPING UP ON MY SCLEEN Lu eeecsssscsssscssesceseccssccceseecsneecsneeesnteesseesses 26 3 Monza S amp R manaul_111019_Annie indd 3 cb 4105208 sh 7 SYSTEM RECOVERY scsoccsssisoscsansctucoscsenuteccesnscoscsetvencescsveescsebvetbcnsces 27 Why reinstall sssicssssccdi
8. ars old and have the bill payer s permission more 34 10520A sh Monza S amp R manaul_111019_Annie indd 34 Windows Microsoft and Windows logo are registered trademarks of Microsoft Corporation HDMI the HDMI logo and High Definition Multimedia Interface are trademarks or registered trademarks of HDM Licensing LLC Bluetooth is a trademark owned by Bluetooth SIG Inc All trademarks are the property of their respective owners and all rights are acknowledged The KnowHow is a registered trademark of DSG Retail Limited in the United Kingdom and or other countries regions Monza S amp R manaul_111019_Annie indd 35 cb 1 10520A she H Monza S amp R manaul_111019_Annie indd 36 11410520A R F6 57
9. computer may put your safety at risk and result in extensive damage to your product H Monza S amp R manaul_111019_Annie indd 8 114109208 she Monza S amp Rmanaul_111019_Annie indd 9 7 DISPOSAL OF BATTERIES In the European Union this symbol indicates that the batteries in this product should be not be disposed of with the household waste Notebooks use a Lithium ion or a nickel metal hydride battery and backup battery Desktop computers use a lithium coin cell battery Please contact your local authority for details of collection and recycling schemes available Your computer is fitted with an internal memory backup battery This should not need to be replaced however in the event of failure please contact our KnowHow on 0844 561 1234 Monday to Saturday 8am 8pm or Sunday 8am 6pm or concession in Currys or PC World Your computer may be supplied with AA AAA batteries these should be installed following the instructions in the user documentation Never handle damaged or leaking batteries Dispose of them immediately Never attempt to recharge batteries that are not designed for this purpose You risk personal injury Incorrect fitting of the battery can lead to damage Never attempt to break open a battery burn it or expose it to temperatures above 60 C 140 F When heated to excessive temperatures battery cells could vent or explode posing risk of fire Only replace with batteries of the sam
10. connection exists between a 1000 Mbps network and the computer Lights Off The computer is not detecting a physical connection to the network NOTE The link light on the network port is only for the wired connection The link light does not provide status for wireless connections Monza S amp R manaul_111019_Annie indd 26 cb 1 10520A sh H SYSTEM RECOVERY Why reinstall There are several reasons why you may need or want to re install Windows Windows may become irreparably damaged or corrupt Key hardware such as your motherboard may be changed during a repair You may simply want a clean start Whatever the reason we have made the process quick easy and painless The following pages will explain what you need to do in order to restore Windows to its just out of the box condition What is reinstalled If you choose a destructive recovery it will reinstall Windows back to its factory default settings so any software that was preinstalled will be present but any personal files on your computer will be lost If you choose a non destructive recovery this will repair Windows and you will not lose any personal files The recovery system takes between 20 and 40 minutes Please be aware that the recovery will not reinstall any software hardware or peripherals that you have added to your computer Please see the documentation supplied with these devices for more information Monza S
11. dium 16 Bit or Highest 32 Bit Click Apply then OK If this does not work or you can only see an option for 16 colours try downloading and updating the graphics driver from the video card manufacturers website H 1052084 F Le 7 SOUND PROBLEMS I can t hear any sound or the sound is faint 5 Make sure the Mute box is not ticked If you can t hear any sound from your speakers you should try the 6 Make sure th volume slider bat least halfway following p 7 Try plugging in a set of headphones If you can 1 Check that your speakers are turned on and that the volume hear sound through these your speakers may be control is turned up faulty 2 Check that the speakers are plugged into the green Line out 8 Try re installing the sound driver software socket on the rear of your computer Desktop PCs only 3 Ensure that the volume controls inside Windows 7 have not been turned down or set to mute 4 Click the volume control inside the Notification area There is a buzzing sound coming from my speakers Speakers are sensitive to strong electromagnetic fields These can be caused by mobile phones overhead power lines lamps or other electrical items Try moving your speakers to a different location Buzzing or other distortion may occur where the sound driver has become corrupted Try reinstalling the sound driver to reslove the problem 25 Monza S amp R manaul_111019_Annie indd
12. dows you will then aero i da need to choose the Reinstall Windows option System Restore does not other personal data Hol 4 Now choose a previous restore point and click on the Next button 5 Fromthe final screen click on the Finish button to begin System Restore 2 From this menu you will now be presented with a few options choose the Start Full Destructive Recovery option to restore your computer and click the Next button 6 Your computer will now restart and complete the restoration 7 If you are still unable to get into Windows then you will need to perform a non destructive full destructive recovery in stage 3 NOTE Please note that a Full Destructive Recovery will delete ALL data on your computer If you are happy to continue click on the Next button to confirm 30 Monza S amp R manaul_111019_Annie indd 30 2 11108520A he 3 Your computer will now begin to reinstall Windows 4 Once the reinstallation has completed your computer will then be restarted 5 Your computer will be restored back to its factory default settings You will need to install any additional software that you have purchased 31 Monza S amp R manaul_111019_Annie indd 31 1 H 10520A she RECOVERY BACKUP WIZARD The Recovery Backup Wizard allows you to create a backup of your 5 Select your preferred method of backup and click on the Next Recovery to DVD s or USB stick in case of hard dr
13. duce the risk of pain or injury you should sit with your back straight and feet firmly on the floor use a foot rest where your feet cannot reach the floor Your hands and arms should be positioned so that your wrists float just above the keyboard e Ensure you are in a well lit area There should be no direct glare from windows electric lights or other light sources on your screen This will help to prevent eye strain If at any time you experience pain numbness tingling or other discomfort stop working immediately and consult your doctor Donot place your computer near any heat source such as a radiator or any source of electromagnetic radiation for example a television Optical drives Mobile phones can interfere with the audio systems on your Your computer is supplied with one or more optical drives which may computer Make sure that your phone is at least 30cm from your be fitted internally or externally computer and speakers The drives are classified as a CLASS 1 LASER PRODUCT They comply Do not strain power cables or leave them in an area where people with Laser Product Safety Standard EN 60825 1 are likely to trip over them A CAUTION When the drive is open there is visible and invisible laser radiation present Avoid direct exposure to the beams Repair and maintenance should only be carried out by authorised technicians You can create safety hazards by attempting repairs yourself 11 H Monza
14. e type Keep batteries away from children Notebook batteries Never handle damaged or leaking notebook batteries Dispose of them immediately Batteries may explode if they are not installed using the supplied instructions Only replace a battery with an equivalent battery Never attempt to break open a battery burn it or expose it to temperatures above 60 C 140 F When heated to excessive temperatures battery cells could vent or explode posing risk of fire H 41020A sh Waste Electrical and Electronic Equipment Directive 2002 96 EC This symbol on the product or in the instructions means that your electrical and electronic equipment should be disposed at the end of its life separately from your household waste There are separate collection systems for recycling in the EU For more information please contact your local authority or the retailer where you purchased the product 10 Monza S amp R manaul_111019_Annie indd 10 cb 1 10520A sh H HEALTH AND COMFORT ADVICE Environment RSI warning You should set up your new computer in an area that is suitable Medical studies have shown that certain disorders of the back hands wrists neck arms legs and shoulders may be caused or aggravated by carrying out certain repetitious tasks such as typing RSI Your computer monitor keyboard and mouse should be placed Repetitive Strain Injury ona sturdy flat surface To re
15. eps Turn off your computer Turn off your computer Disconnect the keyboard from the purple PS 2 port on the rear of e Disconnect the mouse from the green PS 2 port on the rear of your computer your computer Blow on the end of the plug to remove any dust Blow on the end of the plug to remove any dust e Touch the plug against a radiator to remove any static charge e Touch the plug against a radiator to remove any static charge Reconnect the keyboard to the purple PS 2 port and turn on your Reconnect the mouse to the green PS 2 port and turn on your computer computer e If you have a USB keyboard try connecting it to another USB port e If you have a USB mouse try connecting it to another USB port on on your computer your computer e If your keyboard is still not working then please contact If your mouse is still not working then please contact KnowHow KnowHow on 0844 561 1234 Monday to Saturday 8am 8pm or on 0844 561 1234 Monday to Saturday 8am 8pm or Sunday 8am Sunday 8am 6pm 6pm 20 10520A she Monza S amp R manaul_111019_Annie indd 20 cb 1 H When turn my computer on see a message When you turn your computer on you will see a message that says Press F1 F2 or Del to enter setup This is part of the normal boot process It allows you to enter your computer s BIOS which controls basic settings Ignore this message and allow your computer to load as normal You should onl
16. g to qualified technicians 11 Always unplug your computer and any connected devices from 3 If you need to open the case please ensure you unplug the the mains supply before cleaning computer and any connected devices from the mains supply beforehand 12 Do not use the modem or telephone to report a gas leak in the area of the leak 4 Never cover block or otherwise obstruct any vents or openings on your computer These are required to prevent overheating 7 y P 9 p g 13 Please ensure the equipment is near the power socket and the socket is easily accessible 5 Never push objects through any vents or openings on your y computer You expose yourself to dangerous electrical voltages sg P PRAS 9 9 14 When setting up your equipment ensure it is on a hard level ia surface 6 To avoid risk of fire or electric shock never operate your computer near rain or any other source of moisture 15 Do not place your notebook computer or adapter on exposed skin while it is operating The surface temperature of the base will rise during operation Sustained contact with exposed skin can discomfort or burn 7 Disconnect your modem from the telephone line during lightning storms to avoid damage to the modem and computer 8 If you connect your computer to an extension socket please ensure that the total amperage rating of all the products connected does not exceed that of the extension socket H Monza S a
17. he receiving antenna increase the distance between the sender and receiver or consult the dealer or an experienced radio TV technician for help Disclaimer We cannot be held responsible for any television or radio interference nor for any undesired effect caused by inappropriate channel selection by you the user in France You the user will be responsible for the correction of interference caused by such inappropriate channel selection 14 Monza S amp R manaul_111019_Annie indd 14 cb 1 10520A sh H 7 BLUETOOTH WIRELESS TECHNOLOGY REGULATORY INFORMATION The built in Bluetooth wireless devices in this product comply with the requirements and provisions of European Directive 1999 5 EC This product is intended for use with other Bluetooth enabled products only and operates in the 2 4 GHz band 2 4 GHz to 2 4835 GHz This Bluetooth device complies with all applicable regulations and laws in the following countries Austria Belgium Czech Republic Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Norway Portugal Spain Sweden Switzerland the Netherlands and the United Kingdom France you may not use this Bluetooth product outdoors The use of Bluetooth products in countries not listed above may be restricted You should seek advice from local authorities before turning the product on You may also be prevented from using Bluetooth products by the owner of pro
18. isasicaiaagiinnnainnaaiaainaiaains 27 What is reinstalled ue csessssssssssecssessnscessscessseessecessecseeeesseecsneessaes 27 Before VOu stalt ania aaa 27 RUNNING SYSTEM RECOVERY FROM YOUR HARD DRIVE csssessscsssecsecsssscsecssssssecsessssucsesscsucseesssucneesssucsscneesees 28 Stage limnuiiana nia 28 Stage Zur 29 Stage 30 RECOVERY BACKUP WIZARD eosccrcrrererrerieresienienieno 32 RUNNING A SYSTEM RECOVERY FROM DVD USB 33 STILL NEED HELP iumiir a 34 Windows Help and SUPPOlt ssscsssecsssecseessseecsseessseecsneessneessees 34 The Internet http KNOWNOW COM ssssssssessteccstecescceseesesteesseees 34 Telephone SUPPO nsure 34 4 Monza S amp R manaul_111019_Annie indd 4 cb 4105208 so PART 1 SAFETY AND REGULATIONS Monza S amp R manaul_111019_Annie indd 5 cb 1105208 sh IMPORTANT INFORMATION FOR YOUR COMPUTER Safety information 9 You should only connect your computer to an AC power source indicated on the rear of the cabinet If you are unsure please contact your local store for advice 1 For your safety you should always follow instructions found on y any labels ord cumentation 10 Your computer is supplied with a 3 pin grounding plug This is for your safety Do not attempt to connect any other type of plug or 2 Opening the cabinet exposes you to dangerous electrical connect it to any other type of plug socket voltages Please refer all servicin
19. ive replacement or button corruption gt ADVENT To create a recovery backup please follow the steps below Recovery Backup Wizard for Windows 7 1 Make sure your computer power adapter is connected before you start the recovery process You can backup your recovery onto USB stick or DVD disks Please choose below by clicking the appropriate button gt Create your Recovery USB Stick You require a 8GB USB Stick 2 Clickonthe Windows start icon O in the left corner of your desktop corni ik ngi be DID eri bin DID 3 Select AII Programs gt Advent gt Recovery Back Wizard 4 The Recovery Backup wizard will now be displayed on the screen If a User Access Control window appears on the screen click on Click Create your Recovery Backup Now to begin and follow the Allow button the on screen instructions gi 7 The backup will now be created and will take around 20 minutes to complete gt ADVENT Recovery Backup Wizard for Windows 7 8 Once the backup is created please keep it in a safe place Your computer uses a hard drive based recovery process You can backup your recovery now to USB stick or DVD in case you need to reinstall Windows in the future gt Create your Recovery Backup Now Create a Backup on DVD or USB stick Remind me later You will automatical Je reminded in 7 days Bit seammore 32 H Monza S amp R manaul_1110
20. mp R manaul_111019_Annie indd 6 114109208 she 7 Safe lifting technique 1 Before attempting any lifting think about the object you are carrying where it currently is and where you will be taking it Clear yourself a pathway so that there are no obstructions th could cause you injury 2 Now stand with your feet shoulder width apart to ensure that you have a solid stance and good balance 7 3 Squat down so that you are bending at the knees and not at waist 4 When you are about to perform the lift raise your head up fi and look forward 6 Now proceed to lift the object whilst bending at the knees and lifting with your legs to at 7 7 Keep the object as close to you as possible You will be able to hold the weight more securely 8 Ifyou have to jerk the object upwards to lift it then it is too heavy for one person Acquire the assistance of a colleague before continuing the 9 When placing the object on the floor lower yourself by bending your knees and using your legs to lower yourself rst 10 For added safety wear shoes with non slip soles to maximise your grip on different floor surfaces 5 Ensure that your lower back is bowed in when ready to pick up the object Monza S amp R manaul_111019_Annie indd 7 i pa F10R208 sh Maintenance and care Notebook users only If you are experiencing technical problems with your computer you Notebooks are de
21. nd choose Screen Resolution from the menu 2 The display appearance screen will now be displayed click the Resolution option eoltion SONA commended gt High 1280 x 1024 recommended 600 x 60 Ber 23 Monza S amp R manaul_111019_Annie indd 23 cb 1 10520A so H The colours on my screen look pale and washed out If the colours on your screen look pale or washed out you should try the following to correct the problem 1 Check that the cable from your screen to the video card is securely connected 2 Right click an empty area of the desktop and choose Screen Resolution from the menu 3 The Screen Resolution screen will now be displayed click the Advanced Settings option 4 Click on the Monitor tab and look for the Colors section r Generic PnP Monitor and Radeon X300 X550 X1050 Series Micr Adapter Monitor Troubleshoot Color Management Monitor Type Generic PnP Monitor Monitor Settings Screen refresh rate 60 Hertz x V Hide modes that this monitor cannot display Clearing this check box allows you to select display modes that this monitor cannot display correctiy This may lead to an unusable display and or damaged hardware Colors True Color 32bit gt 24 Monza S amp R manaul_111019_Annie indd 24 5 Use the drop down list and choose Me
22. ou can take to fix them H 10520A sh 7 CHECKING THE BASICS My computer won t turn on My screen has no picture If your computer won t turn on there are a number of things you If you cannot see anything on your computer screen you should should check check the following Disconnect the power cables and reconnect them e Check that your screen and computer are turned on and receiving power If your computer is plugged into an extension lead try connecting straight into the wall socket e If your screen is plugged into an extension lead try connecting it straight into the wall socket e Disconnect the power lead and hold the power button in for 10 seconds Reconnect the power lead and turn on If your monitor is receiving power but has an orange light check the cable connection to your PC s video card Try changing the fuse in the plug e If you are still experiencing problems please see Display Problems Is your street experiencing a power failure section e If you are still experiencing problems then please contact KnowHow on 0844 561 1234 Monday to Saturday 8am 8pm or Sunday 8am 6pm Monza S amp R manaul_111019_Annie indd 19 cb 1 41020A sh H 7 My keyboard is not working Desktop PCs My mouse is not working Desktop PCs If your keyboard is not detected or stops working you should try the If your mouse is not detected or stops working you should try the following steps following st
23. overy DVD UK 1 01 64 NOTE Start Microsoft Windows Repair Environment Once you have used the System Recovery Media you will need to reinstall any pp Me AN SZ additional software and hardware that you may have added Please refer to the Reinstall windows documentation supplied with those products for further help This option provides several ways to fivreinstall Windows C Advanced Options Launch diagnostic utilities Exit and Restart computer No changes will be made to your system Back Next 33 H Monza S amp R manaul_111019_Annie indd 33 114109208 she 7 STILL NEED HELP If you are not able to fix a problem that you are experiencing then Telephone support there are a number of places you can go for further help If you still can t find the answer you are looking for then our Support Windows Help and Support Center is open 24 hours a day 365 days a year Your computer comes with a Help and Support section that contains Please have your receipt details and serial number to hand when you a library of advice and useful information call Click Start gt Help and Support Repair Service Line 0844 800 6020 Software Helpline 0906 515 1180 The Internet http knowhow com Calls are charged at 1 50 per minute You can access help 24 hours a day through our support web site The site contains technical specifications drivers support FAQs and much Callers must be 18 ye
24. perty for example in a hospital or airplane where there is a risk that the product may cause harm If you are unsure about any restrictions regarding the use of your product in a building please seek permission before you turn it on If you use medical devices such as pacemakers hearing aids etc please check with the manufacturer before using your Bluetooth product Only applies to models supplied with Bluetooth modules Monza S amp R manaul_111019_Annie indd 15 cb 1 10520A she H 7 MODEM The modem built into your computer complies with the requirements and provisions of Directive 1999 5 EC This modem is designed for fax and data communications using DTMF Dual Tone Multi Frequency signalling tone dialling on the PSTN Public Switched Telephone Network in the following countries Austria Belgium Czech Republic Denmark Finland France Germany Greece Iceland Ireland Italy Luxembourg Norway Portugal Spain Sweden Switzerland the Netherlands and the United Kingdom Only applies to models supplied with modems 16 Monza S amp R manaul_111019_Annie indd 16 cb 1 10520A sh H PART 2 TROUBLESHOOTING amp RECOVERY Monza S amp R manaul_111019_Annie indd 17 cb 1105208 sh INTRODUCTION We hope that you will enjoy many years of trouble free computing with your new Windows 7 computer However there may be rare occasions when things go wrong and you need help to fix
25. signed to be used with approved batteries In order should refer to the user manual for possible advice on the issue to guarantee safe and optimal use of your notebook you should only use approved battery packs If your computer is experiencing a more serious fault then you should immediately unplug your computer and contact KnowHow on 0844 In order to minimise the risk of damage during transport please 561 1234 Monday to Saturday 8am 8pm or Sunday 8am 6pm or ensure that all covers and slot protectors are in place and secure the visit our website http knowhow com for help and advice in any of battery in the battery bay the following cases Some models may be supplied with UK and continental power Ifthe power cord or plug is damaged or frayed cords Only use the appropriate power cord for that country to avoid damage to your notebook e Ifyou spill liquid on or into any part of your computer A CAUTION Do not to cover the AC adapter and keep it away from your body The AC adapter If your computer is exposed to rain water or any other liquids ullineslhianmzzzie ci remelueo Always use the approved AC adapter included with your notebook computer Using incompatible adapters could cause fire or damage to the computer possibly Ifyou drop your computer or damage the cabinet in any way resulting in serious injury If your computer exhibits changes in performance that would indicate a need for service Improper use of your
26. th an option to select the language and keyboard input method Choose the appropriate language and keyboard input method for your region e g United Kingdom Then click on the Next button System Recovery Ez English re System Recovery Options ToRecoven OVDURLILES zl Select a keyboard input method ii us H 10208 sh 7 6 You will then be required to enter your user login password Stage 2 to access the System Recovery Options Enter your password and click on the Next button If you have not set a user login password click the Next button to continue 1 If after stage 1 you are still unable to load Windows you will then need to choose the Reinstall Windows 7 You will then be presented with the System Recovery Options select Startup Repair 2 From this menu you will now be presented with a few options choose the Start Windows System Restore option to restore your computer back to an earlier time and date Then click on the Next button 8 Your computer will now attempt to repair any errors 9 Once completed you will then be asked to restart your computer 10 If there are still errors go to stage 2 29 Monza S amp R manaul_111019_Annie indd 29 ar 114210208 vee 3 On the next screen click on the Next button Stage 3 System Restore Restore system files and settings 1 If after stage 2 you are still unable to load Win
27. y be used outdoors if the peer sets up the communication on an authorised channel In Infrastructure Mode you need to ensure that the Access Point is set to a channel between 1 and 6 before setting up a connection Italy Use of this product is also governed by Presidential Decree no 259 of 01 08 03 Articles 104 general authorisation and 105 free use for private use e Ministerial Decree 28 5 03 for the supply to the public of R LAN access to telecommunications networks and services Luxembourg Using this Wireless LAN product outside the user s premises is not allowed Spain You may only use WLAN close to buildings if used outdoors You may also be prevented from using WLAN products by the owner of property for example in a hospital or airplane where there is a risk that the product may cause harm If you are unsure about any restrictions regarding the use of your product in a building please seek permission before you turn it on If you use medical devices such as pacemakers hearing aids etc please check with the manufacturer before using your WLAN product Only applies to models supplied with WiFi modules 13 10520A sh 7 General conditions of use Avoid areas where the unit is exposed to direct sunlight or extreme heat This could result in overheating and cause fire and damage to the unit Interferences If this product causes interference with TV signals you should try repositioning t
28. y enter your computer s BIOS when advised to do so by an approved technician 21 Monza S amp R manaul_111019_Annie indd 21 cb 1 10208 sh H 7 DISPLAY PROBLEMS There is no picture on the monitor HDMI to HDMI HDMI cable The integrated VGA and HDMI ports are disabled and capped if your computer has an add in graphics card installed Use the appropriate cable based on the ports available on your Desktop computer and Monitor You can purchase the DVI to VGA adapter HDMI to DVI adapter and additional HDMI or DVI cables at Currys or PCWorld stores Below are examples of the different types of connections available e VGA to VGA VGA cable e DVI to VGA DVI to VGA adapter VGA cable esso ea 22 i Monza S amp R manaul_111019_Annie indd 22 1 li pa F10A208 so The icons and text on my screen look bigger than 3 The resolution should be set to at least 1024 x 768 pixels usual 4 If it is any less click the drop down arrow button and drag the slide control with your mouse upwards if available you will see If the icons and text look larger than normal it is likely that your the resolution numbers change screen resolution has been altered This can happen when a game does not close down properly 5 When you are happy click Apply then OK Try the following to correct it 1 Right click an empty area of the desktop a
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