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Panasonic Digital Business System Operating Instructions

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1. Note 1 If you dial the wrong number in step 3 above the VAU will terminate the call Note 2 For the second VAU circuit dial the extension number for VAU port 2 From An Exchange Line From a phone call into the VAU and follow the procedure above from step 107 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 One Digit Dialling This feature allows a menu to be presented and the appropriate extension dialled in response to a single dialled digit from the caller Upto 10 extension numbers can be allocated to the digits 0 9 In default 0 will dial the operator extension The VAU can be set for either one digit dialling or extension dialling by use of the DIP switches This feature does not support FLASH REDIAL Pause or MEMORY System Speed Dial Storing An Extension Number For A One Digit Code Operation 1 Press ON OFF key 2 Dial the VAU extension number 3 After the VAU answers enter 9 9 4 Enter desired one digit number 0 to 9 5 Enter the extension number and 6 Press ON OFF key Note 1 Code 0 is set to call the operator extension in default Note 2 When a one digit code is not entered 0 is assumed if that number is dialled by a caller Note 3 If you dial the wrong number in step 3 above the VAU will terminate the call 108 Panasonic Digital Business System Operating Instructions
2. N N N N N N b COIN NANN Nx SIRIARA E JE lt lt N lt z N N N N N N DBS Analogue Lines vs Digital Channel Configurations 98 Panasonic Digital Business System Operating Instructions Issue 24 March 1997 ERE ERT ERREEN 9 N S s s amp N 2 x 5 DBS Analogue Lines vs Digital Channel Configurations 99 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Dialling Operation 1 Press OFF or lift the handset 2 Select a channel in the same way as an analogue line FF Key 9 81 1 6 88 01 48 etc 3 Dial the telephone number to be called 4 Press to indicate the number is complete and instruct the system to t send it to the network Alternatively wait for the dial timer to elapse and the system to send it i automatically 5 After answer speak Dialling is the same as for a DBS with analogue lines with the addition of a send character at the end of the digits to tell the DBS to send a call set up request to the network If a send character is not added the system will wait for
3. a 2 2 2 2 144 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 A Absence Message 4 27 61 66 72 138 140 Account 4 66 90 91 92 95 96 140 Account Code 4 66 90 140 Alarm 77 ANSWER key 111 Answering a paging call 51 Assigning Names To Extensions 127 Assigning System Speed Dial Names 128 Auto Answer 2 24 139 Automated Attendant 52 Automatic Exchange Line Hold 29 B Background Music 4 66 87 Barring 81 BLF DSS 84 Brokers Hold 3 29 31 Busy Override 3 5 38 40 41 48 113 140 Call Back Message 3 41 43 72 call barring 81 Call Charge Data 91 call coverage groups 64 call forward 3 5 41 52 53 54 55 56 57 59 60 61 62 63 64 111 115 117 119 Call Forward All Calls 52 66 Call Forward Busy 52 Call Forward Follow Me 52 Call Forward For Voice Systems 52 Call Forward ID 53 Call Forward Identification 54 Call Forward No Answer 52 Call Forward To Outside Line 52 Call Logging 4 90 91 92 94 Call Pick Up 2 25 26 66 Call Traffic Monitoring 124 Call Waiting 3 27 41 46 47 140 Calling Line Identification 103 Checking Extension Port Number 126 Circular Hunt Groups 63 Confirming Call Charge Data 104 Confirming Stored Data 71 Cyclic Hunting 63 145 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 D Dedicated Line To Extension 76 Direct Dial In 102 Direct Inward System Access 80 Direct Outside Line Acc
4. GE OS OO OS Oa Oa Oo i OO OO OO OO Oi Or Or Oe Or Or Or Or Or OO OOo ao gt CCC Oo WWWWWW Ww Ww TATU 94 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Extention Account Data In addition to the call data the DBS can output cumulative accounting data for extensions networks DISA Ids and trunks These outputs are initiated fronm the Operator extension please see Operating Instructions Operator Features for the command sequences For cost data to be meaningful there must be either Call Charge Information on ISDN channels and or meter pulses on the analogue lines and a charge per unit set va programming Samples of these outputs are given below Extension Account Data A record is printed for each extension 000000 00
5. 5 Extensions 232 239 6 Extensions 224 231 _ _ 8 Extensions 208 215 _ _ 9 Extensions 200 207 112 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Operator Busy Override The operator can intrude into a conversation at a busy extension using the following step provided the extension is not on a conference call This feature can be dialled using system programming It will also override DND at the extension A warning tone is sent to the called party to indicate the override Operation 1 Press ON OFF and dial the extension number or press the DSS key for the extension 2 When busy tone is heard dial 4 3 Speak to the extension user 113 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Night Service Night service or night mode activates an alternate ringing pattern for incoming calls and a specified extension to receive unanswered DISA and reverted calls These options are set via system programming Only the operator extension or extensions can invoke this feature If two operators are assigned there is an additional mode called MIDDLE MODE which is where one operator has set night service but the second is still in day service In this case both operators have to set night service for the system to switch over In middle mode the operator which set night service is busy to internal callers these calls will be sent to the second op
6. 5 Enter the name using the keypad Use REDIAL to store a character and move to the next position Use MEMORY to delete a character and move to the previous position 6 Press HOLD 7 Press ON OFF 137 Panasonic Digital Business System Operating Instructions March 1997 Assigning Absence Messages Without A DSS This can only be performed from the operator phone Operation 1 Press ON OFF 2 Press RECALL 3 Dial 8 4 Dial the Absence Message number 0 9 5 Enter the new message using the keypad Use REDIAL to store a character and move to the next position Use MEMORY to delete a character and move to the previous position Maximum of 15 characters 6 Press HOLD 7 Press ON OFF 138 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Appendix A Analogue Network Disconnect Clear Signalling With the advent of systems which can connect trunk to trunk on the analogue network it is important that CPC signalling is understood by installation and maintenance engineers This will allow a smoother installation or upgrade These notes do not apply to ISDN lines where the signalling is taken care of by the D channels CPC or calling party clearing is also known by the names Clear Disconnect or Disconnect Clear In an ideal situation this is a period of zero current flow for between 100ms 800ms dependant upon the network exchange settings This is electrically
7. Handset mute Large LED for ringing and message indication LINE key key now FF key function The new extension model numbers are listed below VBD3411 12 Key standard VBD3411DS 12 Key display speakerphone VBD3611D 24 Key display VBD3611DS 24 Key display speakerphone VBD34IILDS 12 Key large display speakerphone BLF DSS CPC EX processor The BLF DSS uses the DSS console VB3631 or VBD361 as an extended BLF unit which can be assigned to work with any non operator key station The BLF DSS will not operate in conjunction with the VB3011 or an SLT and any keyset can only have 1 BLF DSS unit associated with it Up to four such BLF DSS units can be assigned for the system This is in addition to the Operator positions which can still have 2 fully functioning DSS consoles at each of the two Operator positions as with previous software versions When used as a keyset BLF DSS the console will operate only as a BLF Single key transfer will operate but extension pick up will not be supported 83 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Voicemail Integration Using The Large Display Handset The following illustrates how the Large Display handsets and personal speed dials on other keysets can be used to provide a more user friendly interface to voicemail systems by allocating voicemail functions to Personal Speed Dials and using the off hook display options For the purpose
8. 01 48 Exchange Line Channel Number A Attendant Performed An Alarm Operation For Indicated Extension E Indicated Extension Performed An Alarm Operation DD MM HH NN Day Month and Time of the call h mm ss Duration Of The Call Incoming Analogue Line Call i Incoming ISDN Call O Outgoing Analouge Line Call Outgoing ISDN Call Z Incoming ISDN DDI Call H Call Placed On Hold T Call Tranferred Or Retrieved From Hold F Call Externally Call Forwarded V Operator Override Trunk To Trunk Connection Operator Trunk To Trunk Conference L Incoming Call Which Rang Off Before Being Answered B All Lines Busy Duration Shows How Long All Lines Were Busy S Alarm Set A Alarm Answered N Alarm Not Answered C Alarm Cancelled yyyyyyyyyyyyyyyyyyyyyyyy Dialled Number ISDN Dialled Number Answered Number returned from ISDN as TLI is shown yy ISDN Dialled Number Answered With Following DTMF Diallng NNNNEvy Extension NNNN External Forward To Number mm ss Ring Time In Minutes And Seconds Number Dialled Via Indirect Carrier With Access Code x dd dd DDI Number Received To Direct Call To Answer Point These indications can be combined in most combinations to a maximum field width of 24 AAAAAAAAAA Account Code DISA ID used for breakout PPP PP Call Cost Derived From Meter Pulses Or ISDN Call Charge Data 93 Panasonic Digital Busi
9. 2 Press the talk back key The first call is held and the second call is connected Further presses toggle between the two calls Talk back is only available to digital keysets AT 46 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Waiting With Message Operation Setting call waiting with message 1 Lift the handset 2 Dial the busy extension 3 When busy tone is heard dial 3 to send the call waiting signal If the extension will accept call waiting the busy tone changes to ringing tone and the other extension will receive call waiting tone 4 Dial the message code 5 9 Analogue extensions cannot sent code 8 since this is reserved for Transfer Answering call waiting with message 1 Disconnect the first call and lift the handset to be connected to the second caller 2 Press the talk back key The first call is held and the second call is connected Further presses toggle between the two calls Talk back is only available to digital keysets AT 47 Panasonic Digital Business System Operating Instructions March 1997 Voice Announce Operation Originating voice announce 1 Lift the handset 5 2 Dial busy extension 3 When busy tone is heard dial 5 to make the announcement After making the announcement either wait for an answer or hang up Answering voice announce 1 Press the talk back key
10. The first call is held and the second call is connected Further presses toggle between the two calls Talk back is only available digital keysets Busy Override Operation 1 Lift handset 2 Dial the extension number of a busy extension 3 Dial 4 to break into the call 48 The same restrictions as busy override in the conference call section apply Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The DBS supports paging announcements through the speakers of digital key sets and an optional external paging system There are eight paging groups numbered 0 to 7 which can be used The members of each group are programmed during installation later changes should be referred to a suitably qualified engineer Using this feature announcements can be made on a system wide basis or to specific groups of extensions The paging call can be answered at any extension using the paging answer code An optional external paging system can be connected to the system and associated with one of the paging groups When that group is paged the announcement will also be broadcast over the external paging system Only one extension can be paging at any one time using groups 1 to 7 however a page using group 0 will override the simultaneous paging of the other groups Paging will not be heard at extensions which are busy or have Do Not Disturb DND call forwarding or an absence mes
11. Using A Line Key This method can only be used from a key telephone with line keys The contents of the display are included for users of display key telephones Operation 1 Press a line key that is not lit The FF key LED will blink green lines used by others will be red The display will show the number of the line selected Listen for the outside dial tone 2 Dial the telephone number The dialled number is shown in the display 3 Lift the handset and speak when the call is answered Handsfree speech is possible if the extension is a handsfree keyset The display will show the call duration or charge dependant upon system programming 4 Hang up at the end of the call If using handsfree press ON OFF to hang up The FF key LED will change from green to red and then go out The display will return to time and date display 15 Panasonic Digital Business System Operating Instructions March 1997 Direct Outside Line Access Operation 1 Press ON OFF Intercom dial tone is heard from the speaker ON OFF LED will light 2 Dial 88 3 Dial the line number 01 48 Listen for outside dial tone Display shows the line number selected 4 Dial the telephone number 5 Lift the handset to talk when the call is answered 6 Re hook at the end of the call Press the ON OFF key if the call was handsfree Note Only select lines which are connected to the system If a busy line is selected bus
12. equivalent to a short disconnection of the exchange line The SBS and DBS can be programmed to see a CPC period of 50ms or more and use this to detect the end of an incoming call See the appropriate Installation and Programming Manuals for details Briefly for DBS FF2 1 line 15 1 Briefly for SBS Mode 0602 2 Trunk to trunk end type Mode 2 01 04 20 2 Incoming call end type Mode 2 01 04 21 2 Exchange line disconnect signal detection Mode 2 01 04 22 0 Break detection timer Breifly for KXT308 Register 20 SELECT enable MEMORY END Breifly for KXT616 Register 36 NEXT SELECT enable MEMORY END Breifly for KXT1232 Register 55 NEXT 11 MEMORY END Register 92 NEXT enable MEMORY END Breifly for KXTD1232 Register 405 NEXT 12 MEMORY END Register 415 NEXT SELECT enable MEMORY END 50ms is the minimum detection time to avoid erroneous clearing due to spurious line conditions If required longer detection times can be specified but with this minimum setting any period of 50ms of zero current will clear the incoming call Any longer setting at the network exchange is fine so in many cases the default setting 800ms can be left in place as the system needs only a 50ms block within this time The diagrams following show the line voltages for the A and B wires on an incoming call to better show what occurs 139 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Ring Clear Line Reset
13. 30 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Brokers Hold Most commonly used for analogue extensions this feature will also work with key sets using non appearing exchange lines System programming feature Call Brokering must be set to retrieve the held exchange line for this to operate An extension on a non appearing exchange line call can hold the call using the HOLD key and make an internal call It can then shuttle between the two using the HOLD key Calls can be ended by hanging up without pressing HOLD then returning to the second call and continuing as a normal call Operation 1 Press HOLD when talking to a non appearing exchange line 2 Dial the internal extension and wait for answer 3 Press HOLD to return to the original call Further presses will shuttle between the calls 31 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Extension Park Hold Park hold is used to hold a call whose recipient s location is not known Park hold differs from other forms of hold in that it can be retrieved by any extension who knows the extension number where the call was parked The line number does not need to be known nor does the retrieving extension need a line key for the call After placing the call on park hold page the recipient and announce the parked call and extension number it is parked on they can then retrieve it at any extension If the call is
14. Msg _ lt NIN N ola N N oa 2 2 2 2 Talk Back Ke 721 NNNN N 21 NNNN M 22 NNNN N CFWD NoAns Bus 722 NNNN CFWD Bus 723 NNNN CFWD No Answer 23 NNNN CFWD Follow Me 77 NNNN MMMM CFWD Cancel 7 NNNN MMMM From NNNN To MMMM Message Wait Set 2 75 or 75 NNNN Reply To Msg Wait MEMORY REDIAL z7x OOOO O T lt E a Msg Wait Cancel 75 NNNN 5 NNNN _ _ _ Clear Message Wait MEMORY FLASH Set Absence Msg 71 M hhmm 71 M hhmm M Msg No hhmm time N 71 On Hook 71 On Hook e oS U Answerback MIC MIC LED ON 78 hhmm aera ae Operator Only Toggle Operator Only Toggle 53 Toggle On And Off Account Code Input IDT OL MEMORY xx xx Dial Tone On Off 50 KTS amp Tone SLT onl Monitor BGM Volume VOL Keys eee LCD Contrast VOL Keys SSS Operator Only SSD Name Setting RECALL 1 MEMORY M Operator Only M SSD 3N or Operator RECALL 1 MEMORY M RECALL 2 NNNN CONF 8 NNNN CODE HOLD RECALL 7 NN Name HOLD RECALL 8 N Name Hold CONF 7 NN CONF 8 N RECALL MEM ID HOLD RECALL MEM NN ID HOLD 77 NNN MMM 77 NNN MMM CONF 37777 CONF 5 CONF nnnn 724 nn a Headset Switching 51 KTS amp Tone SLT only NN IN N Gi oo
15. A Wire Voltages For An Incoming Call Idle Ring Clear Line Reset B Wire Voltages For An Incoming Call As can be seen from the graphs both A and B wires are at 55v for 100ms or more depending upon network exchange settings at which point there is no potential difference and hence no current flow This may be more easily seen on the following diagram which combines the previous two 140 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Idle Ring Clear Line Reset Combined Graph Of A and B Wire Voltages Field measurements show that the voltage on cleardown is not constant But rises exponentially towards the talking levels probably due to the exchange line impedance characteristics Provided the A and B legs follow the same path there will be no current flow as there is no potential difference between the wires and CPC should still function If there is a difference between the A and B legs then there will be current flow and hence unreliable or inoperative CPC In such a case the problem is network related and not a system fault The following graphs based on the previous examples show these situations Idle Ring Clear Line Reset Exponential Rise Equal On A And B CPC Should Be OK 141 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Idle Ring Clear Line Reset Idle Exponential Rise Unequal On A and B CPC Inoperable For outgoing calls there
16. Charging begins when the VAU port 1 is connected to the phone system Recording And Changing The VAU Message s You can record or change the VAU messages from another extension or by dialling in on an exchange line Setting or changing a message from an exchange line requires a DTMF telephone 105 Panasonic Digital Business System Operating Instructions March 1997 Recording Or Changing A VAU Message Recording A VAU Message Operation 1 Lift handset 2 Dial the VAU extension number 3 After the VAU answers enter 9 8 4 Enter 1 or 2 to set the first or second message 5 Listen for a beep before you begin to speak Record message through built in microphone prora 6 Replace handset on hook Note 1 If you dial the wrong number in step 3 above the VAU will terminate the call Note 2 For the second VAU circuit dial the extension number for VAU port 2 Changing A VAU Message Follow the procedure above The new message will replace the old one From An Exchange Line Using a DTMF telephone call into the VAU and follow the above from step 3 106 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Checking a VAU message Operation 1 Press ON OFF key 2 Dial the VAU extension number 3 After the VAU answers enter 9 7 4 Enter 1 to listen to the first message or 2 to listen to the second message 2 6
17. Business System Operating Instructions March 1997 Issue 24 Manager Secretary Groups Manager secretary groups also called call coverage groups are a variation on hunt groups and call forwarding There are sixteen manager secretary groups which can be configured via system programming at installation further changes require reprogramming by a suitable qualified engineer Each group consists of eight member extensions two secretary and six manager extensions Not all positions in a group need be used An extension can only belong to one coverage group or one hunt group When a group is set up call coverage is activated by a manager extension setting call forward to a secretary extension Calls for the manager are then answered by the secretary and can be passed by the secretary to the manager When the secretary passes a call to the manager when the extension is busy call waiting will be generated at the manager extension and the secretary extension will hear ringing tone If the manager extension has set DND no tone is generated and the secretary extension will receive busy tone 63 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Flexible Function Key Programming Functions which an extension user needs to use frequently can be stored under FF or one touch keys on the digital keysets The FF keys which have been configured as line keys cannot be changed using this function Clearing lines programmed unde
18. CCU The second unit can be the existing DASSII card or a new card with the additional connector All Euro ISDN cards are equipped with the extra connection The Euro ISDN protocol supports Sub addressing and 3 1Khz Audio calls in addition to the DDI and CLI facilities available with DASSII Sub addressing is a DISA like function over the digital network Digits are dialled after the telephone number and these are passed to the receiving system and used to route the call internally 3 1Khz Audio is a setting which allows calls requiring limited bandwidth modem and fax calls to only take up the minimum required bandwidth and not reserve system resources from calls which require the full channel bandwidth The DDI routing has been extended to include a follow on extension option for each DDI on the system with the call reverting to the operator if both destinations are unanswered for any reason 103 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 DDI Enhancements CPC EX v2 1 CPC EX version 2 1 contains an range of enhancements to the DDI operation of the DBS combined with E ISDN DASSII The new features are Separate DDI table for Night Service Alternative DDI destinations in Day amp Night modes for Busy or No Answer DDI Ring Group membership increased from 8 to 32 members DDI Hunt Group DDI Ring Groups and extensions can be members DDI calls to the operator extension are now subject to overflow
19. March 1997 Issue 24 Note 4 The following options can be stored in location 0 990 Extension Transfer to the desired extension by NN NN dialling 0 Terminate it by dialling 0 Call Operator by dialling 0 Note 5 Re entering a number in a location will over write the previous contents The table below is for recording the contents of each location IE ee eee So Co C B T9 o C 999 ooo d Cancelling A One Digit Code Operation 1 Press ON OFF key 2 Dial the VAU extension number 3 After the VAU answers enter 9 9 4 Enter desired one digit number 0 to 9 and to be cancelled 5 Press ON OFF key 109 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Applications Exchange Line Calls Intercom Calls Calling An Extension Number By Using A One Digit Code Operation 1 Lift the handset 2 Dial the VAU extension number 3 After the VAU answers enter one digit code for the stored extension If there is no answer or if the extension is busy the second message will play Calling An Extension Number By Dialling Extension Number Operation 1 Press ON OFF key 2 Dial the VAU extension number 3 After the VAU answers dial the extension number If there is no answer or if the extension is busy the second message will play 110 Panasonic Digital Business
20. System Operating Instructions March 1997 Issue 24 Operator Features This section details those features and facilities which are only available to the system operator extension The operator extension is the first extension on the system and can be located by dialling 0 from another extension The DBS can has the first operator extension set by default and this cannot be changed The first extension on the system will always have operator privileges If required the second extension can also be assigned as an operator extension This is a system programming function The second operator can also be used with a DSS console When a second operator extension is assigned an extension dialling 0 to call the operator will automatically be sent to the second operator if the first one is busy Incoming call are not affected by this setting DSS Attachment Operator extensions can be use in conjunction with a special console called a Direct Station Selector DSS A maximum of two can be associated with an operator The DSS is a bank of 72 FF keys which can be assigned system features which are then readily available to the operator Usually these keys will be assigned as line keys and extension call keys In this case when the line or extension is busy the key will light to indicate its status to the operator The following table shows how the status is shown Idle the line can be selected for dialling the extension can be called Solid RED T
21. The SSDs are stored at the operator extension The new versions of software allow for the DBS to be configured for 2 x 90 SSD groups or 1 x 180 SSD group This is set via programming and requires a power off on reset to take effect and should only be changed by a qualified engineer Changing this setting will not erase the contents of the SSDs The SSD numbering changes dependant upon the mode selected With 2 x 90 the SSD locations are numbered 00 89 in each group With 1x 180 the SSD locations are numbered 100 189 200 289 They are dialled in the same way as PSDs but using the location numbers 00 89 or 100 189 and 200 289 in step 3 above instead of 90 99 See the Operator Features section for details about storing SSDs 68 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Internal DTMF Dialling From System Speed Dials And Personal Speed Dials Introduced with version 4 1 and ISDN 1 1 software is the ability to send DTMF signals internally from System Speed Dials SSDs and Personal Speed Dials PSDs on the DBS This will allow single key access to voicemail systems to be set up To do this the destination extension is stored followed by a DTMF send key and the DTMF to send The can include 1 9 0 and REDIAL pause The DTMF tones are 250ms mark 250ms space and the pause time is the voicemail pause timer introduced in v4 0 When using a memory to send internal DTMF in this way the
22. VB3011 CONSTRAINTS WHEN CONFERENCING EXTERNAL CONFERENCE INTERNAL CONFERENCE BUSY OVERRIDE PRIVACY RELEASE WHEN YOU RECEIVE BUSY TONE EXCHANGE LINE CAMP ON CALL BACK MESSAGE CALL WAITING CALL WAITING WITH MESSAGE VOICE ANNOUNCE PAGING CALL FORWARDING CALL FORWARD FOR VOICE SYSTEMS MESSAGE LAMPS CALL FORWARD ID SETTING CALL FORWARD IDENTIFICATION SUPPRESSION OF CALL FORWARD INDICATION ON LCD AND BLF SETTING CALL FORWARD SETTING CALL FORWARD BY FF KEY SETTING CALL FORWARD FOLLOW ME CALL FORWARD TO AN OUTSIDE LINE CANCELLING CALL FORWARD AND FOLLOW ME Issue 24 32 32 33 33 34 35 36 37 37 38 38 38 40 41 41 42 42 43 43 44 45 46 49 50 51 52 55 55 57 57 58 58 59 60 61 61 63 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 OTHER SYSTEM FEATURES 64 ABSENCE MESSAGE 64 NOT DISTURB 65 HUNT GROUPS 66 MANAGER SECRETARY GROUPS 67 FLEXIBLE FUNCTION KEY PROGRAMMING 68 PERSONAL SPEED DIAL 72 STORING A PERSONAL SPEED DIAL 73 DIALLING A PERSONAL SPEED DIAL 74 SYSTEM SPEED DIALS 74 INTERNAL DIALLING FROM SYSTEM SPEED DIALS AND PERSONAL SPEED DIALS 75 CONFIRMING STORED DATA 76 PBX RECALL 77 FLASH 79 LAST NUMBER REDIAL 80 SAVE DIAL 81 DEDICATED LINE TO EXTENSION 82 OFF HOOK SIGNALLING 82 MUSIC ON HOLD 82 HOLD REMINDER 82 ALARM 83 INTERNAL DIAL TONE MUTE 85 DIRECT INWARD SYSTEM ACCESS 86 DISA BREAK OUT 86 LEAST COST ROUT
23. a pre set timer to elapse before sending the digits dialled to the network The timer is re started each time a new digit is entered The send character will prevent delay waiting for the timer to elapse Note Pulse dialling analogue SLTs must wait for the timer to elapse to send the digits because the character cannot be sent using pulse dialling This method is used because the DASS II network does not operate in the same way as the analogue network With the analogue network the digits can be sent as they are dialled and the call is set up by the exchange which buffers them until there are sufficient to route the call The DASS network needs all the information to set up a call to be sent as a single package or instruction from the system In this case the DBS must store the digits until it is instructed to send a call set up request to the network If digits are entered after the send character or timer has elapsed they are stored and sent as tone dialling DTMF after the called party answers 100 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Speed Dial Memories System speed dials can be used over DASS II channels in the usual manner The send character can be stored at the end of the speed dial or manually dialled after the memory has been dialled If a is stored in the middle of a speed dial memory all digits before the are sent as a call request and subsequent digits sent a
24. do this the operator selects a busy line breaks in by dialling 4 places the calls on hold with the HOLD key then selects each line in turn an clears it down by hanging up The call logging record produced after a transfer will allocate the call to the extension which transferred the call 37 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Conference Calls A conference call is call involving more than two parties The DBS provides four methods of conferencing calls These are External Conference Internal Conference Trunk To Trunk Conference Busy Override Privacy Release An external conference is a call involving two system extensions and an outside line call An internal conference is a call involving three system extensions Trunk To Trunk Conference is a conference call involving two exchange lines and one internal caller All parties are cut off if the internal caller drops out of the conference See the previous section for the operation of trunk to trunk transfer and conference Busy Override requires system programming Using it allows an extension to break into the call of another extension and force a conference call The extensions must be in the same paging group other than group 0 and have been given the ability to make and receive break in This programming must be performed by a qualified engineer Busy override will not break into an existing conference call nor will it work if the o
25. duration minutes 00 59 always 000 00 unless meter pulse Call duration 10 seconds 0 5 detection used v2 x Call Logging Output For versions 3 x software the call logging output was changed as shown below The changes were the addition of seconds to the call duration field and new condition codes to indicate how calls are handled When an incoming call is received the ring time before answer can be shown in the dial data field against condition code When an incoming call terminates before answer the ring time is shown in the duration field hh mm ss against condition code L If all exchange lines are busy for more than 1 minute the length of time they are busy appears in the duration field hh mm ss against condition code N N NN LL DD MM HH NN h mm ss C YYYYYYYYYYYYYYYYYYYYYYYY AAAAAAAAAA 000 00 CR LF N N NN Extension Number right justified Condition code Line Number 01 48 D Disa Day 01 31 Incoming Call Month 01 12 Outgoing Call Hour 00 23 L Lost Call Minute 00 59 B All Lines Busy Call duration hours 0 9 Dial data Max 24 digits left justified Call duration minutes 00 59 Account code Max 10 digits left justified Call duration seconds 00 59 Call cost 000 00 999 99 always 000 00 unless meter pulse detection used v3 x Call Logging Output With the introduction of version 4 software basic hotel features were added to the DBS and further additi
26. from hold Outgoing call Held call E amp M calls Call Logger will show the line number In these cases the line number will be displayed instead 131 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Operation 1 Press ON OFF 2 Press RECALL 3 Dial 7 4 Dial the trunk number 01 48 5 Enter the name using the DSS Keys 6 Press HOLD 7 Press ON OFF 132 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Storing Alphanumeric Characters Without A DSS Certain names can be stored without using the DSS console These are Extension Names System Speed Dial Names Personal Speed Dial Names Absence Messages Software version 4 1 amp ISDN 1 1 or later Trunk Names Software version 4 1 amp ISDN 1 1 or later When the following functions are used the characters are entered using multiple presses of the numeric keys on the handsets The Table below shows which keys give access to which characters 133 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Assigning Extension Names Without A DSS This operation can only be done by the operator Operation 1 Press ON OFF 2 Press RECALL 3 Dial 2 4 Dial the extension port number as three digits 001 144 5 Dial the new name see table Maximum 10 characters Use REDIAL to store a character and move to the next position Use MEMORY to delete a chara
27. handsets when used on the CPC EX can be programmed to have a live keypad This means that a number can be dialled before the handset is taken off hook and then dialled when the LINE key is pressed Each digit must be dialled within 5 seconds of the preceding one or the register will clear and the handset return to the idle state If an invalid key is entered the handset clears and returns to idle this can also be used as a quick way to clear an incorrectly dialled number before pressing the LINE key Live keypad is not available on the old or CPC C or the VB3xxx handsets Dial 9 access must be set up for this feature to operate Operation Live Keypad And LINE Key 1 Dial the number to call 2 When the number is complete press the LINE Key Rss 3 After answer speak 1 Press the LINE key to select a line 2 Dial the number to call 3 After answer speak 20 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Making An Internal Call Calling Another Extension Extension numbers can be dialled directly to the system to establish a call to another extension The call can be tone or voice depending upon system programming A tone call will emit a series peep s from the receiving extension s speaker A voice call will peep once and then connect the extension speaker to the calling extension so the caller can be heard the calling mode tone or voice can b
28. is no CPC zero current condition as the A and B legs are never of equal voltage as the equivalent combined graph shows Idle Seize Line Dial Ringing Talk Called Idle Party Clear A And B Wire Voltages For An Outgoing Call This information is the result of field testing and not based upon any written specification My best efforts have failed to find a definitive official description of this feature CPC is not available on all exchange types check with your network operator 142 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Digital Business System Quick Reference Operating Guide The following abbreviations are used in the table IDT Internal Dial Tone LL Line Number 01 48 RNG Incoming Call Ringing Extension Number RBT Ring Back Tone xx xx Dial Digits BT Busy Tone M See Remarks Column OL Exchange Line Call In Progress Ol Intercom Call In Progress TC Tone Call VC Voice Call OHVA Off Hook Voice Announce PAG Paging Call a ee Ope ieee ee ee Function During Key Telephone Analogue SLT __ Remarks Direct Line Access IDT et Auto Answer Off hook SSD Storing RECALL MEMORY M nn side 1or2 nn 00 89 Operator onl CONF 0 6 xx xx HOLD CONF 0 6 line group no FF Key Storage PSD Storing RECALL one touch xx xx 8 xx xx RECALL MM 00 89 HOLD or RECALL MEMORY MM xx xx HOLD IDT IDT L OL RECALL FF Key M
29. not retrieved it will ring back after the time set in system programming An extension can only have one parked call at one time Operation To park a call at an extension 1 Press HOLD HOLD 2 Dial 82 To retrieve a parked call Fc la 1 Lift handset 2 Dial 83 park hold release 3 Dial the extension number where the call is parked 32 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Operator Park Hold In a similar way to extension park hold the operator can park calls for retrieval by other extension users The differences are that the operator has 10 park positions 0 to 9 which are shared between the two operator positions if a second operator is installed The park hold positions are allocated to the second row down on the operators DSS console by default settings and are accessible to the operator directly by pressing the DSS FF keys Operation For the operator to place a call on park hold 1 From the operator press HOLD 2 Dial 82 followed by the park location 0 9 2 Or press the DSS key for the park location PT For an extension to retrieve the call 8 1 Lift the handset 2 Dial 84 operator park hold retrieve 3 Dial the park hold location 0 9 33 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Transfer The DBS has two modes of call transfer which can be used to pass calls to oth
30. other 39 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Busy Override Operation 1 Lift handset 5 2 Dial extension number of a busy extension Ta 3 Dial 4 to break into the call Privacy Release Operation From the extension on an outside call 1 Press the CONF key and inform the other extension user which line you are using The other party has 15 seconds to join the call FL From the other extension 1 The other party selects the same line within 15 seconds to create a conference call PT 40 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 When You Receive Busy Tone The DBS has a number of options available when the extension or line requested is busy these are Exchange Line Camp On Call Back Message Call Waiting Call Waiting With Message Voice Announce Busy Override Exchange Line Camp On allows extension users to queue for busy exchange lines When a line becomes free the system will call back to the extension and connect he line to it Call Back Message sets a flag at the called extension which allows the busy extension to return the call at a later time Four messages can be queued to an extension at one time If the extension is called a second time and connected the feature is cancelled If call forward is set the message is set on the destination extension to which the call forward is s
31. ringing DDI Night Service Table The DBS now includes a second DDI table for use in Night Service The table duplicates the options available for Day Service and allows a separate DDI ringing scheme to be made operational out of hours Calls directed to the operator telephone will be re routed to the Night Ring Telephone in Night Service When making calls the DDI sent to network will be the DDI from the table Day or Night in use at the time the call is made Alternative DDI Destination Busy No Answer CPC EX 2 introduced and alternative extension option to which a DDI call can be routed if the primary destination is busy CPC EX v2 1 enhances this option by allowing the alternative destination to be a group or extension DDI Ring Group Membership Membership of the DDI Ring Groups has been extended from the original 8 to 32 members DDI Hunt Group A new Hunt Group type has been added to the software for the exclusive use of DDI calls There are and additional 16 DDI Hunt Groups allowing 16 members of each Members can be extensions or DDI Ring Groups and the hunting mode is circular with no answer or busy searching No follow on group or alternative hunting modes are supported The existing Hunt Group operation is unchanged For DDI Ring Groups to be included in a Hunt Group they will require a virtual extension number to be assigned to reference them by Extensions cannot be members of more than 1 DDI Hunt Group and cannot be incl
32. 1132 means 16th September 1994 11 32 am 5 Press ON OFF 122 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Quick time adjustment 1 Press ON OFF 2 Press RECALL 3 Dial 4 If the minutes are between 00 and 05 they are set to 00 with no hour change If the minutes are between 55 and 59 they are set to 00 and the hour incremented by 1 4 Press ON OFF 123 1997 Panasonic Digital Business System Operating Instructions Call Traffic Monitoring The operator has a range of functions which are used to examine accumulated system statistics regarding call usage by lines and extensions When using DISA break out and call charging information is available Meter Pulse Detection or ISDN Call Charge Information the operator extension can be used to check the accumulated totals for each ID code Operation 1 Press ON OFF 2 Press CONF 3 Dial 4 Enter the code required see table below 5 Press ON OFF The code options are 9ONN Displays the number of outgoing calls on line NN NN Line number 01 48 91NN Displays the number of incoming calls on line NN NN Line number 01 48 92SSD Displays the number of times the specified SSD has been used SSD SSD number 00 89 Clears count data in items 90 91 and 92 to 0 Displays the cumulative call charges for line NN NN Line Number 01 48 Meter pulse detection required NNNN Extensi
33. 2201 000000 000000 000000 000000 00 2205 000000 000000 000000 000000 00 2337 000000 000000 000000 000000 00 2341 000000 000000 000000 Network Account data A record is produced for each of the 12 DC5 AC15A circuits 01 000000 00 2 000000 00 000000 00 ET04 000000 00 05 000000 00 000000 00 NETO7 000000 00 ET08 000000 00 09 000000 00 NET10 000000 00 NET11 000000 00 ET12 000000 00 DISA ID Account data A record is printed for each of the five DISA ID codes DISA01 000000 00 DISA02 000000 00 DISA03 000000 00 DISA04 000000 00 DISA05 000000 00 Single Extension Account Data Produces a single record for the specified extension Account data EXT2202 000000 00 Trunk Account data A record is printed for each of the possible 48 lines channels TRKO1 000000 00 000000 000000 2000000 TRKO5 000000 00 1 000000 000000 000000 000000 00 000000 000000 000000 TRK45 000000 00 7 000000 000000 2000000 95 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 DASSII ISDN Features On DBS This section describes the additional operations and use of the DBS when DASS II Primary Rate ISDN ISDN 30 equipment is installed Selecting A Channel The DBS addresses a maximum of 48 analogue lines and digital channels Where fitted analogue lines number from 1 upwards an
34. 97 Issue 24 This feature will not operate if the extension is receiving a call has a call on hold has not stored the selected memory location correctly or is barred from setting the feature by programming It will cancel DND Absence Messages Follow Me settings and any other call forwards which have been set It will be cancelled if any of these features is set after it Should the speed dial location be cleared or altered whilst being used to direct a call forward the extension or extensions using it will revert to DND mode cancelling call forward When an external call forward is set the extension is removed from hunt groups coverage groups ring groups and DDI groups When set the extension cannot be used to make of receive calls until the forward is cancelled Multiple calls can be redirected by external call forward from a single extension However be sure there is sufficient capacity at the destination number to handle many calls if multiple calls are to forwarded or the callers will get busy tone The operator extension cannot set a call forward to an external number even if internal call forward has been enabled The types of call which will follow an external call forward when allowed by programming are Internal tone and voice calls Calls from the private wire DC5 if breakout is set Transferred calls ISDN Personal DDI calls The following call types will ignore an external call forward and not get transferred to the exter
35. BS can support upto 50 ringing groups of 8 members each for ISDN DDI or analogue incoming lines Group ringing will operate for the following types of incoming call Internal Incoming Transferred Calls DISA Incoming E amp M Incoming When calling a group from another extension the following features are barred and will return error tone to the caller Message Call Waiting Call Back Override Off Hook Voice Announce Voice Calling All calls to groups are forced into tone call mode Group ringing function will not operate in the following circumstances Direct incoming call to a member extension Call Forward to a group cannot be set Hunt Groups cannot include ringing groups as members Hold Recall to a member extension ISDN DDI to a member extension Operator Reversion Paging Call Delayed Ringing Prime Line Transfer Recall DDI Reversion Call Back Alarm ringing If a member extension sets any of the following features it will be removed from the ringing group Call Forward Absence Message Do Not Disturb Ringing for another call Off hook monitor or handsfree in use Non appearing exchange line on hold SLT ring generator overload if the extension is an SLT During programming of system or memories No extension number assigned to the port When a call is passed to a group ringing is presented and all idle extensions in the group ring If an extension that was busy when the call arrived becomes idle before th
36. ING 86 CALL BARRING 87 STATION LOCK 87 HANDSETS 89 THE LARGE DISPAY HANDSET 89 THE VBD RANGE OF HANDSETS 90 BLF DSS 90 VOICEMAIL INTEGRATION USING THE LARGE DISPLAY HANDSET 91 OPTIONAL FEATURES 93 BACKGROUND MUSIC AND MUSIC ON HOLD 93 HEADSET CONNECTION 94 DOORPHONE INTERFACE 95 EXTERNAL PAGING 95 LOUD RINGING BELL 95 CALL LOGGING AND ACCOUNT CODE ENTRY 96 CALL CHARGE DATA DISPLAY 97 CALL LOGGING 97 CPC EX CALL LOGGING 100 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 DASSII ISDN FEATURES ON DBS 103 SELECTING A CHANNEL 103 DIALLING 107 SPEED DIAL MEMORIES 108 STORING THE SEND COMMAND UNDER AN FF KEY 108 DIRECT DIAL IN 108 CALLING LINE IDENTIFICATION 109 CALLING LINE IDENTITY NAME DISPLAY 109 CONFIRMING CALL CHARGE DATA 110 EURO ISDN AND ISDN FEATURE ENHANCEMENTS CPC EX V2 0 110 DDI ENHANCEMENTS CPC EX V2 1 111 VOICE ANNOUNCE UNIT 112 VAU EXTENSION PORTS 112 VAU MESSAGES 112 MESSAGE BACKUP 112 RECORDING AND CHANGING THE VAU MESSAGE S 112 RECORDING A VAU MESSAGE 113 CHANGING A VAU MESSAGE 113 CHECKING A VAU MESSAGE 114 ONE DIGIT DIALLING 115 STORING AN EXTENSION NUMBER FOR A ONE DIGIT CODE 115 CANCELLING A ONE DIGIT CODE 116 APPLICATIONS 117 OPERATOR FEATURES 118 DSS ATTACHMENT 118 OPERATOR BUSY OVERRIDE 120 NIGHT SERVICE 121 EXTENSION FEATURE CLEAR 122 SETTING EXTENSION LOCK CODES 123 SETTING EXTENSION CALL FORWARD IDENTIFICATION 124 SETTING EXTENSION CALL FORWARD 125 CANCELLING EXTE
37. NSION CALL FORWARD 126 STORING SYSTEM SPEED DIAL NUMBERS 127 INTERNAL DIALLING FROM SSDS AND PSDs 128 CHANGING TIME AND DATE 129 CALL TRAFFIC MONITORING 131 STORING ALPHANUMERIC CHARACTERS USING THE DSS 132 CHECKING EXTENSION PORT NUMBER 133 ASSIGNING NAMES TO EXTENSIONS 134 ASSIGNING SYSTEM SPEED DIAL NAMES 135 ASSIGNING EXTENSION PERSONAL SPEED DIAL NAMES 136 STORING ABSENCE MESSAGES 137 STORING TRUNK NAMES 138 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 STORING ALPHANUMERIC CHARACTERS WITHOUT A DSS 140 ASSIGNING EXTENSION NAMES WITHOUT A DSS 141 ASSIGNING NAMES TO SYSTEM SPEED DIALS WITHOUT A DSS 142 ASSIGNING NAMES TO PERSONAL SPEED DIALS 143 ASSIGNING TRUNK NAMES WITHOUT A DSS 144 ASSIGNING ABSENCE MESSAGES WITHOUT A DSS 145 APPENDIX A ANALOGUE NETWORK DISCONNECT CLEAR SIGNALLING 146 DIGITAL BUSINESS SYSTEM QUICK REFERENCE OPERATING GUIDE 150 INDEX 153 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Introduction The Digital Business System DBS range is a fully hybrid system allowing both digital key telephone and analogue telephone handsets The DBS has a host of features to make it ideally suited to the needs of today s business user Some are only available with certain configurations others will require the addition of optional equipment or subscription to network services The list includes ISDN Connection E amp M AC15A Private Circu
38. No CLI Name ON Incoming Trunk No amp Trunk No 102 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Confirming Call Charge Data At the end of each outgoing call information about the cost of the call is sent to the DBS This is output to a call management system if installed Additionally keysets with an LCD can call up the cost of the last call made on the DASS II network This is replaced each time a new call is made Operation 1 Press On Off 2 Press CONF 3 Dial 99 The charge for the last DASS II call is displayed on the LCD The functionality of the DBS ISDN has been progressively increased with newer processors and software versions These updates are described in the following paragraphs The new facilities are used automatically once set up by the commissioning engineer and there are no new operation instructions required to be learned by the extension user EURO ISDN And ISDN Feature Enhancements v2 0 The CPC EX v2 software provides the ability to connect to either DASSII or Q 931 ISDN protocols In addition a second digital trunk card may be fitted to double cabinet DBS systems to give a full 48 maximum allowed by DBS channels split over two digital pipes In this case both cards must be running the same ISDN protocol Systems using DASSII with more than 30 channels will require new DASII card with an additional Sync Unit connector in the master
39. Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Holding Calls The hold function allows the extension user to temporarily Suspend a call The other party will hear comfort tone a peep peep every 5 seconds or music on hold if installed The extension user can then return to the call or transfer it to another extension There are five types of hold on the DBS System Hold Exclusive Hold Brokers Hold Extension Park Hold Operator Park Hold Analogue extensions cannot select system or exclusive hold modes This is determined by system programming Analogue extensions place a call on hold by pressing the RECALL key If Automatic Exchange Line Hold is set via programming when talking to an outside call pressing another line key will place the first call on system hold and immediately present dial tone for a second call This means that any other extension can retrieve the held call Non appearing exchange lines are held and retrieved by pressing the HOLD key The type of hold is the same as for analogue extensions which is determined via system programming A call which has been left on hold will recall to the holding extension after a time determined by system programming If the holding extension does not answer the call the call will revert to the operator extension unless the line used is assigned as a private line to the holding extension when call reversion does not operate System Hold Sy
40. Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Panasonic Digital Business System Operating Instructions Panasonic Digital Business System Operating Instructions March 1997 Issue 24 INTRODUCTION 7 IMPORTANT INFORMATION 9 TYPES OF EXTENSION 9 PROPRIETARY KEY TELEPHONES 9 EXTENSION FEATURES 10 KEY TELEPHONE FEATURES 10 LCD CONTRAST ADJUSTMENT 13 RINGING VOLUME 13 SPEAKER VOLUME 14 VBD RANGE OF HANDSETS AND CPC EX PROCESSOR CARD 14 LINE VOLUME 15 FITTING THE DIRECTORY TRAY 16 MAKING AN OUTSIDE LINE CALL 17 USING A LINE KEY 17 DIRECT OUTSIDE LINE ACCESS 18 LINE GROUP DIALLING 19 PRIME LINE ACCESS 20 ISDN LINE 21 LINE KEY AND LIVE KEYPAD 22 MAKING AN INTERNAL CALL 23 CALLING ANOTHER EXTENSION 23 CALLING THE SYSTEM OPERATOR 24 OPERATOR CALL QUEUING 24 RECEIVING CALLS 25 INCOMING CALL RING PRIORITY 25 INTERCOM CALLS 25 OUTSIDE LINE CALLS 26 AUTO ANSWER 26 AUTO ANSWER NOT SET EXTENSION NOT RINGING 26 CALL PICK UP 27 GROUP PICK UP 27 DIRECTED CALL PICK UP 28 HANDSFREE ANSWERBACK 28 GROUP RINGING 29 GROUP RINGING CPC EX V2 1 30 Panasonic Digital Business System Operating Instructions March 1997 HOLDING CALLS SYSTEM HOLD EXCLUSIVE HOLD INTERCOM HOLD BROKERS HOLD EXTENSION PARK HOLD OPERATOR PARK HOLD CALL TRANSFER SUPERVISED TRANSFER UNSUPERVISED TRANSFER SPECIAL KEYS TRUNK TO TRUNK TRANSFER amp CONFERENCE TERMINATION OF TRUNK TO TRUNK CALLS CONFERENCE CALLS SLTS AND
41. Press ON OFF 43 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Replying to a call back message 1 Lift the handset 2 Press the MEMORY key 3 Press the REDIAL key 4 Speak after answer EIA Changing the order of messages Display keysets only 1 Press ON OFF 2 Press CONF twice the message received last will be displayed Repeat until the required message is shown 3 Press ON OFF Repeat from 1 until the required message is shown 44 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Cancelling a call back form the called extension 1 Press ON OFF 2 Press MEMORY 3 Press FLASH 4 Press ON OFF Cancelling a call back message from the setting extension 1 Press ON OFF 2 Dial 75 3 Dial the extension number where the message is set 4 Dial to set the message 5 Press ON OFF 45 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Waiting Operation Setting call waiting 1 Lift the handset 2 Dial the busy extension 3 When busy tone is heard dial 3 to send the call waiting signal If the extension will accept call waiting the busy tone changes to ringing tone and the other extension will receive call waiting tone Answering call waiting 1 Disconnect the first call and lift the handset to be connected hS to the second caller 2
42. a digital key set the DND CF lamp will light Analogue extensions will hear a broken dial tone when off hook Cancelling call forward and follow me 1 Press ON OFF 2 Dial 72 the call forward command at the transferring extension but do not enter and extension number 3 Press ON OFF 59 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Other System Features Absence Message An unattended extension can set a text message giving the reason for the user not being present which will be sent to digital display keysets when they call it The user can also set the return time Non display and analogue extension will get ring back tone when they call the extension Setting an absence message will cancel a DND or call forward function at the setting extension There are five messages initially stored in the system plus five unstored locations All ten can be modified by system programming or via the Operator extension 0 IN MEETING ABSENCE MESSAGE 5 AT LUNCH 6 ABSENCE MESSAGE 6 OUT OF OFFICE ABSENCE MESSAGE 7 HOLIDAY 8 ABSENCE MESSAGE 8 ANOTHER OFFICE 9 ABSENCE MESSAGE 9 Operation Setting an absence message 1 Press ON OFF 2 Dial 71 absence message setting command 3 Dial the message code 0 9 required 4 Dial in the return time 0000 2359 This step can be omitted if not required unless the one touch menu option on the VB3411LDS keyset issued in w
43. al Features The features described here require additional optional equipment to be installed to work Refer to the equipment supplier for details of equipment options Background Music And Music On Hold An external music source can be connected to the DBS Music On Hold MOH port to provide music to be played to held calls and for background music When installed the music is automatically played to held calls Digital keysets can switch on Background Music BGM using the steps below The step is a toggle so repeating it will turn off BGM When BGM is active the music is played from the speaker on the base of the keyset The volume can be controlled using the VOL keys It is interrupted when the extension goes off hook or rings Operation 1 Press ON OFF 2 Dial 53 3 Press ON OFF 86 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Headset Connection The following headset is currently approved for use with DBS keysets Clement Clarke International Ltd Airmed House Edinburgh Way Harlow Essex CM20 2ED Tel 01279 414969 The headset is available from the manufacturer or their distributors Any enquiries regarding compatibility must be made to the manufacturer or Panasonic queries regarding prices must be made to the manufacturer or their distributors The DBS has a headset mode for keysets which allows the headset to be switched by the ON OFF key on the ke
44. ax 4 digits Hold SSD Dialling MEMORY MM 80MM MM 00 89 MEMORY OL PSD Dialling IDT One touch or MEMORY MM 90 99 E N MM REDIAL Use same line With auto flash With auto flash Programming dependant Programming dependant IntercomHold oi HOLD CT RECALLS Ans Sys Park Hoid_ DT __ esm _ AMT M O Q O _Ans Extn Park Hold_ IDT 83NNNN 83 NNNN_ _ Pulse Tone Switch oL Tone SLT only Extension ___ 107 Operator cal ior FO PagingCal 10 _ _ 00 07or60 69 60 69 i _Paging Meet Me Ans PAG or69_ J69 Call Doorphone IDT _ SelectLine SelectlLine 1 Group PickUp ior PO Direct PickUp Z NNNN __ EPAAnswer sss PAG 68 Three Party Cont OL KC ON I7 ee a ees SorOnHook 8 or On Hook Supervised Ol __ RECALL orOnHook OnHook Pick Svd Ol CP RECALLS 143 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 E 822 Function During Key Telephone Analogue SLT Remarks aa PBXRecal CT RECALL SC RECALL BG J o o i i i HeldLineReseize 107 _ LineKey Recall S 74 On Hook 740nHook _ 74 CODE On Hook z6 i ee Busy Override BT 4 Programming Required Ci a a es n Hook aes i Call Waiting HBTS Call Waiting
45. cter and move to the previous position 6 Press HOLD to finish 7 Press ON OFF 134 Panasonic Digital Business System Operating Instructions March 1997 Assigning Names To System Speed Dials Without A DSS This can only be done from the operator phone Operation 1 Press ON OFF 2 Press RECALL 3 Dial 1 4 Press MEMORY 5 Dial the SSD side and number 6 Dial the new name see table Maximum 16 characters Use REDIAL to store a character and move to the next position Use MEMORY to delete a character and move to the previous position 7 Press HOLD to finish 8 Press ON OFF 135 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Assigning Names To Personal Speed Dials This is performed from the extension owning the personal speed dial Operation 1 Press ON OFF 2 Press RECALL 3 Dial 1 4 Press MEMORY 5 Dial the PSD number 90 99 6 Dial the new name see table Maximum 16 characters Use REDIAL to store a character and move to the next position Use MEMORY to delete a character and move to the previous position 7 Press HOLD to finish 8 Press ON OFF 136 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Assigning Trunk Names Without A DSS This can only be done from the operator phone Operation 1 Press ON OFF 2 Press RECALL 3 Dial 7 4 Dial the trunk number 01 48
46. cycle repeats This will give an even call distribution across the members of the hunt group To operate Cyclic Hunting the hunt group type must be set to cyclic and the first extension assigned to a virtual extension number i e An extension which is not installed or covered by spare extension card capacity or a permanently busy extension and all calls directed to this first member extension No Answer Hunting An internal call will ring on a member extension and if unanswered will move onto the next extension and continue to do this until answered or transferred to a non No Answer Hunting group No Answer hunting uses 2 new timers a member no answer timer and a group no answer timer This mode of hunting can be used with terminate circular or cyclic hunt groups An incoming call will ring for the duration of the member no answer timer and if unanswered move on to the next member and restart the timer This will continue for the duration of the group no answer timer When the group no answer timer elapses the hunt will move onto the next designated hunt group and continue hunting according to the new group s settings If the member no answer timer is set to 0 the busy hunting mode will be used the hunting mode used in software levels up to CPC EX If all members are busy the call will wait at the extension it was directed to until the member no answer timer elapses at which point it will hunt again 62 Panasonic Digital
47. d The order in which the queued calls are answered will be determined by the Incoming Ringing Priority set for the system If external calls are given highest priority the internal calls will queue behind any incoming external calls if internal calls are highest priority they will be queued in front of incoming external calls In both cases the internal calls will be queued in the order they are received If a second operator is set up the internal calls will queue for both and ring through to the first one to become free If Off Hook Signalling is set a call waiting tone will be sent In Night Mode dial 0 will queue to the designated night ring telephone If no night ring telephone is set it will return busy tone If the system mode changes between Day Night or Night Day whilst calls are queuing those calls will be unaffected and continue to queue until answered at the current extension If 0 is stored under an FF key the key will not operate as a BLF and cannot be used for operator pick up Use FF key with the operator extension number stored for operator BLF and pick up functions Operator call queuing will not operate if The operator extension is disconnected If the operator extension is in programming mode If the operator extension is in name setting mode 22 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Receiving Calls Incoming Call Ring Priority CPC EX processor The priority of inc
48. d its program settings Calling Line Identity Name Display CPC EX processor On an incoming ISDN call with CLI enabled and rented from the network operator the DBS can check the CLI data against it s SSD memories If it finds a match it can then display the SSD name instead of the CLI number When ringing the name will appear on the first line of the display and drop to the second line after answer The incoming CLI must be an exact match including the STD code for the search to generate a name and the receiving keyset must be a display keyset The following requirements must also be met The CLI name must be programmed to display Names must be programmed for the SSDs CLI must be received from the network on ISDN calls When speaking on a call or making a call the name will appear on the second line of the display if names are set to appear and TLI is received from the network and matches an SSD or the number dialled matches an SSD The following table indicates the display when an ISDN call is received under the various possible circumstances DDI DDI gt DDI gt ATT Name CLI Name OFF Incoming Trunk No amp Trunk No OFF CLI Name OFF Incoming Trunk No amp Trunk No CLI Name ON Incoming Trunk No amp Trunk No CLI Name ON Incoming Trunk No amp Trunk No Name CLI Name Off Name Incoming Name Name Trunk No amp Trunk No ON CLI Name OFF Incoming Trunk No amp Trunk No CLI Name ON Incoming Trunk No amp Trunk
49. d the digital channels number from the top of the line number range downwards See tables 1 6 below Each line and channel can be selected directly by dialling 88 followed by the Trunk No number from the left of the tables Alternatively the DBS can be programmed by a qualified engineer to group lines and channels allowing group access codes to be used to select a line or channel for the specified group The line and group access codes are the same as for the DBS without DASS Il 96 Panasonic Digital Business System Operating Instructions Issue 24 March 1997 N tt Analogue Lines 01 612118124 TIN ee El Ba ail fel lea SES ejeje a a a a a a Aa a NINININI Nj fre fre DIDO O LOIS COA Oo N lt fre pre fre pe re rie a DBS Analogue Lines vs Digital Channel Configurations 97 Panasonic Digital Business System Operating Instructions Issue 24 March 1997 gg ee a PES EERE ST BRIR RIR RRR KR RRR RRES i o m oe aA eaa ee lt O D OjK O LOIDA N lt NN QUT QUT QUI QUI N 2132
50. dial Save DialNumber MEMORY Internal Dial Tone On Off 5 O O Headset Mode On Off HOT Background Music On Off ss 583 _ O AnswerKey TP _ Message Waiting Recall _ MEMORY REDIAL Cd Message Waiting Cancel MEMORYFLASH VBD amp CPC EX Onl 65 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Personal Speed Dial Each extension has ten personal speed dial PSD memories available to it On keysets these are associated with the one touch keys They are memory location 90 99 If a one touch key is used to store a feature this will occupy the memory space instead of a telephone number each key will accept 24 digits The method used to store personal speed dials is dependant upon the extension type Digital extensions and analogue extensions each having their own codes In addition to the digits 0 9 the following digit strings have special meanings when stored as part of personal speed dial Digit String Meaning S CONF N N 0 6 Selects a line from the specified group 0 6 0 is equivalent to dialling 9 1 811 etc This command is ignored if a line is selected before the PSD is used Convert dialling from pulse to tone If tone dialling is sent to line REDIAL Inserts a pause in the dialling Pause time is set via system programming This allows one PSD to dial several other memory numbers together RECALL x x Dialled Number Display Restrictio
51. dset 2 Select a channel in the same way as an analogue line FF Key 9 81 1 6 88 01 48 etc 3 Dial the telephone number to be called 4 Press to indicate the number is complete and instruct the system to send it to the network This can be omitted when overlap dialling is used Alternatively wait for the dial timer elapse and the system to send automatically 5 After answer speak Dialling is the same as for a DBS with analogue lines with the addition of a send character at the end of the digits to tell the DBS to send a call set up request to the network If a send character is not added the system will wait for a pre set timer to elapse before sending the digits dialled to the network The timer is re started each time a new digit is entered The send character will prevent delay waiting for the timer to elapse Note Pulse dialling analogue SLTs must wait for the timer to elapse to send the digits because the character cannot be sent using pulse dialling 19 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 LINE Key And Live Keypad VBD range of handsets with CPC EX processor The LINE key is a specially designated key for selecting a free exchange line equivalent to dialling On Off 9 Therefore for the LINE key to operate the extension must be a member of a dial 9 or tenant group The LINE key setting is fixed and is not programmable The VBD range of
52. e call is answered it will not begin to ring Calls can be transferred to a group from another extension as soon as ringing is heard by hanging up The group is searched for free extensions when the extension calls the group and again when the call is transferred before answer If the group is busy and a forced transfer is performed the group will be continually searched until an extension becomes free or the reversion timer has elapsed Multiple calls can be transferred to a busy group 27 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 If the call is not answered before the recall or reversion timers have elapsed then the call will recall to the transferring extension Group numbers cannot be assigned for use in hunt groups and manager secretary groups If the group number is matched to an extension the extension cannot be the destination of a Call Forward If the matched extension sets a Call Forward the group ringing function will be disabled Off hook signalling does not operate for group ringing calls If the group number is assigned to an FF key or DSS key at another extension it will not light when the group is called and the call cannot be picked up using the key Group Ringing CPC EX v2 1 Membership of the DDI Ring Groups has been extended from the original 8 to 32 members with the introduction of the CPC EX v2 1 software A new Hunt Group type has also been added to the software for
53. e changed by the caller by dialling a 1 following the extension number to toggle between the two If the call is to an analogue telephone it will ring the equivalent of a tone call Voice calling mode is not available to analogue extensions Operation 1 Lift the handset or if the extension is a speakerphone press ON OFF 2 Dial the destination extension number To switch between voice and tone calling modes dial 1 The INT LED Lights 3 Speak after the recipient answers 4 Hang up The INT LED goes out 21 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Calling The System Operator The system operator extension is connected to the first extension port on the system It can be called from any other extension by dialling 0 Operation 1 Lift the handset 2 Dial 0 3 On answer talk 4 Hang up AAS Operator Call Queuing CPC EX processor only Internal callers dialling the operator using 0 will always receive ringing tone and will queue if the operator is busy This facility is now standard and does not require any programming of the system Internal calls from extensions private wire or DISA will queue Dialling the operator by extension number instead of 0 will not invoke the queuing function There is no limit to the number of such calls that can queue Queuing internal calls will not be subject to Operator Call Overflow and will not transfer if the overflow facility is configure
54. e message lamp must be set and cancelled from the same voice system port It is recommended that a single port on the connected voice system is allocated for this task otherwise the lamps will not operate correctly Call Forward ID System extensions can have a call forward ID set which will be automatically dialled when that extension call forwards to a VM port Key sets can set their own VB3011 VB3411 and analogue phones need the ID to be set from the operator extension see page 99 Operator Features This ID is only sent to VM ports when a call is forwarded forwarding non VM ports will not receive it The ID code can be upto 20 digits consisting of 0 9 or Redial to give a pause Call forward is used to divert calls to the VM ports In addition to the existing options there is also a no answer only option and single FF key command option and operator setting option The call forward command now becomes 53 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Setting Call Forward Identification This sets the DTMF sequence to be automatically dialled when forwarding to a voicemail port It will not be sent if the extension forwards to any other type of port or extension Operation 1 Press ON OFF 2 Press Recall 3 Press MEMORY 4 Dial 5 Enter the ID to be used Upto 20 Characters see description text 6 Press HOLD 7 Press ON OFF Suppression Of Call Forward Indicati
55. em attached to the RS232 interface on the DBS call information can be collected for later analysis The data output includes a field for an account code to be printed for each call made An account code is a string of 1 to 10 digits which can optionally be entered and printed on the call logger to allow easy sorting and billing of customers The system software v3 1 and later allows account code entry to be made mandatory for each call made This is called Forced Account Coding When forced account coding is used a call cannot be made without entering an account code An account code can be entered before or during a call unless forced account coding is used in which case it must be entered first Operation Account code entry before making a call 1 Press ON OFF 2 Dial 87 or MEMORY HASH 3 Dial the account code 1 to 10 digits 4 Dial 5 Select a line 6 Dial the telephone number 89 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Entering an account number during a call keysets only ual 1 During the conversation dial MEMORY 2 Enter the account code 1 to 10 digits HE 3 Dial Call Charge Data Display When meter pulse detection cards are fitted to the DBS display keysets can display the cost of a call in progress The rate per unit is set via system programming The charge data is also printed out on the call logger Note Not all network carriers provide mete
56. er extensions within the system These are supervised and unsupervised transfer Supervised transfer involves calling the destination extension and waiting for the extension user to answer and announcing the call prior to transferring it Unsupervised transfer sends the call to the extension regardless of whether the recipient answers or not The ability of an extension to transfer calls and the type of transfer that can be used are specified via system programming A transferred call which is not answered within a specified time will revert to the transferring extension Supervised Transfer Operation 1 Press HOLD to place the call on hold 2 Dial the destination extension number 3 Announce the call when the destination extension answers 4 Hang up to transfer the call 34 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Unsupervised Transfer Operation 1 Press HOLD to place the call on hold 2 Dial the destination extension number 3 Hang up to transfer the call without waiting for an answer Special Keys During the process of transferring the following keys have special actions If the transferring extension presses RECALL it will force the transfer of the call on hold to the called extension without the need to replace the calling 0 extensions handset If the called extension presses the HOLD key it will seize the held call from Wa the calling extension terminate
57. erator Incoming calls are not affected If the second operator then sets night service the alternate ring pattern and extension are used by the system when routing incoming calls lf a DSS is installed night service can be invoked using the assigned DSS key the manual version of the command is shown below this is a toggle command and is used to set and cancel night service Operation 1 Press ON OFF 2 Dial 52 This is a toggle command entering it a second time cancels night service 3 Press ON OFF 114 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Extension Feature Clear The operator can cancel certain extension set features These are DND call forward and absence messages Extensions with one of these features set shows a green LED on the DSS which will go out when the feature is cleared Pressing ON OFF after step 3 below will allow the set feature to be determined without clearing it Operation 1 Press ON OFF 2 Press CONF 3 Dial the extension number Dial the extension number do not use the DSS key The feature set is shown on the display Press ON OFF to leave the feature set 4 Press to clear the feature 5 Press ON OFF Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Setting Extension Lock Codes The operator can set and check the extension lock codes for users of the system Extensi
58. es System programming and hardware set up are required before the VAU can be used VAU Extension Ports When the two VAU extension ports are installed each one is capable of answering a call and playing the caller a recorded message These messages are recorded by the system user A different message or messages can be recorded for each of the VAU ports VAU Messages Two Messages Up to 16 seconds each If the VAU extension port is set for two 16 second messages the first message for example may first announce the company name and then instruct the caller to enter an extension number to transfer the call If a called extension does not answer the second message prompts the caller to try a different extension number If the extension is busy the call will revert back to the unit and the second message will repeat prompting the caller to try another extension number See your dealer for more information on Recall Timers If the second dialled extension is also busy or there is no answer the procedure repeats itself until either an extension answers or the call is terminated by the caller One Message Up to 32 seconds One 32 second recorded message acts will play on answer and repeat if the call reverts back to the VAU if the called extension is busy or does not answer Message Backup The VAU contains a rechargeable battery which can store messages for 5 days in the event of power failure after being charged for 48 hours
59. ess 16 Direct Station Selector 111 DISA breakout 80 Do Not Disturb 4 10 27 49 62 66 140 Doorphone Interface 89 DTMF Dialling From SSDs And PSDs 121 E Exchange Line Camp On 3 41 42 Exclusive Hold 3 29 30 139 Extension Feature Clear 115 Extension Lock Codes 116 Extension Park Hold 3 29 32 External Conference 3 38 39 F FF key 3 15 17 18 28 41 52 53 56 65 73 76 102 127 128 129 130 Flash 73 Flexible Function Key Programming 65 G Group Pick Up 2 25 139 Group Ringing 2 27 Handsfree Answerback 2 26 Headset Connection 88 Hold Reminder 76 Hunt Groups 4 25 27 63 I Incoming Call Ring Priority 23 Intercom Calls 2 23 110 Intercom Hold 3 30 139 Intercom key 18 Internal Conference 3 38 39 Internal Dial Tone Mute 79 Internal Dialling From System Speed Dials And Personal Speed Dials 70 ISDN 2 5 7 19 27 54 66 70 91 97 125 133 140 146 Panasonic Digital Business System Operating Instructions March 1997 L Large Display Keyset Last Number Redial LCD Contrast Adjustment Least Cost Routing Line Group Dialling LINE key Live Keypad Loud Ringing Bell M Manager Secretary Groups message lamp Message Lamps meter pulse detection MIC Key Music On Hold MUTE Key N Night Service No Answer Hunting O Off Hook Signalling Operator Call Queuing Operator Park Hold Outside Line Calls override P page do not disturb Paging paging groups PBX Recal
60. ess HOLD to store the code 6 Press ON OFF gt FE 72 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Last Number Redial When pressed the REDIAL key will dial the last number dialled at the extension If automatic flash on REDIAL is set it will disconnect a current call and re seize the line When pressed during internal dial tone it will seize the same line used to make the call as before if the line is busy REDIAL will fail and a line should be selected before another attempt is made The REDIAL key memory is 24 digits long for normal dialling If the previous call was using multiple speed dials it will only redial the first five Operation 1 Select a line or press ON OFF hae 2 Press REDIAL Co S 3 Speak when the call is answered 73 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Save Dial This function is only available to digital keysets When making an outside line call where the recipient is busy the dialled number can be saved in temporary memory location for redialling Unlike the redial function this memory is retained until another number is stored in the same way by the extension The memory is 24 digits long or will redial a maximum of 8 chained speed dials When stored a number will overwrite any previously stored 1 During the busy signal press MEMORY twice 2 Press 3 Hang up Redialling a save dial n
61. et Display keysets can see on the display the number of messages set and can rotate the order of messages when replying A call back message can be set at an unattended extension without calling the extension Call Waiting will send a tone to the busy extension which can then respond by holding the call they are on and taking the call or continue the call and not accept the waiting call Call waiting and voice announce can be answered by using a talk back key Call Waiting will not work if the target extension has set DND is engaged ina conference call is receiving an alert tone from another call waiting or is ringing If the calling extension hangs up call waiting is cancelled Call Waiting With Message allows the call waiting tone to be sent together with a text message which will appear in the screen of a digital display handset Otherwise it operates in the same way as Call Waiting The messages initially stored in the system are VISITOR HERE P CT NEED HELP IMPORTANT BCT URGENT PL EMERGENCY Voice Announce allows the calling extension user to speak to the called extension without the other party hearing E g If an extension is on an outside line call the outside caller will not hear the announcement Voice Announce can be answered by using the talk back key Busy Override will create a conference call with all parties connected together Talk back is a function only available to digital keysets which can be prog
62. extension and will not revert to the operator Off Hook Signalling This feature must be enabled via system programming and is available only to digital keyset users It allows a warning tone to be sent from the speaker of keysets when they are busy on a call if a second call come in for the extension user When enabled off hook signalling will not happen if the extension is in a conference call has an intercom or non appearing exchange line call on hold or is ringing for an other incoming call Music On Hold The DBS supports music on hold An external optional music source can be attached to the DBS to play music to caller who are placed on hold and if required provide background music for the system users When music on hold is installed any caller placed on hold will hear the music playing on the music on hold equipment Hold Reminder A recall tone will sound at an extension which has placed a call on hold and not returned to it after the hold recall timer has expired The hold recall timer duration is set via system programming and can only be altered by a suitably qualified engineer The extension answers a hold recall by lifting the handset If the extension does not answer the hold recall the call will revert to the operator unless the system is in night service or the call is on a dedicated line to the extension 75 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Alarm An extension can set up a
63. g the DSS keys Maximum 10 characters Clear an existing name by pressing CONF 9 Press to finish 10 Press ON OFF 129 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Storing Absence Messages 1 Press ON OFF 2 Press RECALL 3 Dial PROGRAM is displayed 4 Press FF key 6 NAME PROGRAM is displayed 5 Dial 4 ee rs 6 Dial the absence message number 0 9 followed by a 7 Enter the name using the DSS keys Maximum 15 characters Clear an existing name by pressing CONF 8 Press to finish 9 Press ON OFF 130 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Storing Trunk Names Line ports on the DBS can be assigned an alphanumeric name of upto 16 characters When a name is assigned it will be displayed instead of the INCOMING nn message when a call is received If the port is a DASS II channel with CLI in use the CLI will override the name display The line name will be displayed in the following circumstances Incoming call Incoming call redirected by Call Forward Incoming call redirected by Hunt Group DDI incoming call if CLI not used Delayed ringing of an incoming call Prime Line The line name will not be displayed under the following circumstances Transferred call Hold Recall DISA incoming Call reversion Transfer Recall Call Back when free After answer Retrieved call
64. he line or extension is busy Slow flashing RED The line is ringing No meaning for extension keys extension keys No meaning for extensions No meaning for extensions No meaning for lines The operator can transfer incoming calls to an extension by pressing the extension DSS key and ether announcing the call or hanging up depending upon system programming Internal calls cannot be transferred in this way and are terminated if a DSS key is pressed In addition to the 72 FF keys there are two special keys ANSWER and RELEASE To use the ANSWER key the operator must be set for off hook signalling When on a call and the off hook signal sounds pressing the ANSWER key will place the first call on system hold and answer the second call in a single key press The RELEASE key will terminate the current call It has a similar effect to hanging up but the handset does not need to be replaced back on hook The DSS keys can be programmed by the operator to allow the DSS to be configured to specific requirements When doing this the keys are treated in the same way as FF keys at extensions Assigned line keys cannot be re assigned Refer to the section on Assigning FF Keys for details 111 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The default key assignments for the DSS console are Paging Groups 0 6 Night Service 2 Operator Park HoldsO 9 3 Extensions 248 255 4 Extensions 240 247
65. hich case entry is mandatory 5 Press ON OFF 60 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Cancelling an absence message 1 Press ON OFF 2 Dial 71 absence message setting command without any additional data 5 Press ON OFF Do Not Disturb Do Not Disturb DND will prevent calls ringing the extension upon which it is set Setting DND will cancel any previously set call forward or absence message When set the DND CF LED will light on a keyset and confirmation dial tone will be heard at analogue extensions A call back request will override DND The operator can also override this function The first operator and extensions with private lines cannot set DND The DND command is a toggle the first time it is issued DND is set when issued a second time DND is cancelled Operation Setting and cancelling DND 1 Press ON OFF 2 Dial 73 the DND command 3 5 3 Press ON OFF 61 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Hunt Groups Pre CPC EX Processor The DBS provides sixteen hunt groups each group can have a maximum of eight member extensions An extension can only belong to one hunt group however it is possible to forward calls to a further hunt group if all members of the first group are busy There are two type of hunt group Terminate and Circular The settings and members for each group are set during
66. ial Return to the top level menu using the MENU key Extension When EXTENSION is selected the EXT DIRECTORY is displayed Press the one touch key next to the first letter of the extension name required then use the NEXT and PREV keys to find the extension required and then the one touch next to it to dial the extension 82 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Function When FUNCTION is selected a menu of system functions is displayed Use the NEXT and PREV keys to scroll the menu use the one touch keys to operate the function Use the MENU key to return to the main menu Guidance When GUIDANCE is selected the names of system functions are displayed Scroll using the NEXT and PREV keys to find the required function When the one touch key next to a name is pressed the screen shows the steps required to use the function but does not activate the function Use the MENU key to return to the main menu The VBD Range OF Handsets CPC EX processor There are five VBD handsets The new handset types can be set by programming or permitted to automatically detect when these new units are connected These handsets offer increased functionality with the CPC EX processor In addition to the original models these new handsets offer Live keypad Volume control for Incoming internal call ringing Incoming external call ringing Internal call monitor External call monitor Off hook monitor
67. idity 0 60 Do not install the equipment in damp or humid environments such as bathrooms and swimming pools 3 Never attempt to insert wires pins or similar objects in the vents or openings of the equipment 4 Never clean the equipment with benzene paint thinner or other solvent materials Wipe with a soft cloth to clean 5 Do not change the installation location without consulting your dealer maintainer 6 Installation of the equipment near welding machines or broadcast antennae may cause interference Types Of Extension There are eleven types of key telephone and two types of operator console which can be connected to the DBS to meet the various requirements of system users The DBS is a hybrid system and allows for the connection of approved two wire analogue extensions E g Facsimile Telephone Answering Machines Cordless and simple telephones Analogue extensions can originate and receive calls but some system features are not available Proprietary Key Telephones Range To Mid 1996 VB3411 12 Line Key Standard Handset VB3411DS 12 Line Key Handsfree Display Handset VB3411LDS 12 Line Key Handsfree Large Display Handset VB3611D 24 Line Key Display Handset VB3611DS 24 Line Key Handsfree Display Handset VB3011 O Line Key Handset VB3631 Direct Station Selection DSS Console Range From Mid 1996 Older handsets can still be used as well VBD411 12 Line Key Standard Handset VBD411DS 12 Line Key Handsfree Display Handse
68. ing this feature belongs to more than one paging group the system searches upwards from the lowest numbered paging group until it finds a call to answer or has searched all the groups The group pick up command can be programmed under an FF or One Touch key Operation 1 Lift the handset 2 Dial the pick up code 70 3 Speak to the caller 4 Hang up 25 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Directed Call Pick Up Directed pick up allows and extension to answer a call ringing at a known extension number If several calls are ringing to the target extension the lowest calling extension number or longest ringing line is answered first Operation 1 Lift handset 2 Dial 7 3 Dial the extension number of the extension to be answered 4 Speak to the caller 5 Hang up Handsfree Answerback This function is only available to digital extensions which have a MIC button It allows the extension user to respond to voice calls without needing to lift the handset To use this facility ensure that the MIC light on the key set is on If it is not press the MIC button to light it When a voice call is received the microphone in the base of the telephone will be activated and will allow handsfree spoken reply Keep within three feet of the microphone and speak clearly for best effect 26 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Group Ringing The D
69. is taken off hook and the main menu when idle Finally set the call forward to voicemail ID With these setting made the keyset will display 10 personal speed dial names and allow access from the keys alongside the display when taken off hook These PSDs can be configured to represent commonly used voicemail functions and thus present voicemail options to the user whenever they go off hook Note if the PSDs are used for this then they are not available for normal PSD use The most common voicemail commands are listed below for the KXTVP150 with suitable names which will fit the PSD display screen Choose those you require and program them into your PSD locations 84 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 After some instructions the voicemail will give voice prompts for user preferences Items enclosed brackets are optional and will only be required if the system configuration requires it Suggested KXTVP150 DBS Sequence To Store Name VM Of Transfer Message Next Message ne oOo oo Fast Forward Reply To Message Speed Up Exit Voicemail Some example screen layouts are Del Msg Trf Msg VM On Get Msg Prev Next VM Off Del Msg RW Msg FF Msg Lamp On Trf Msg Rec Reply Dialout Set No OGM Quit Get Msg Prev Next 85 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Option
70. its Least Cost Routing Remote Programming Music On Hold External Paging Messaging DISA On Screen Help LDS only Call Barring There is a range of three cabinet sizes DBS38 DBS68 and DBS90 These can be used individually or combined with a second DBS90 to give a range of systems DBS38 DBS68 DBS90 DBS128 DBS90 DBS38 DBS158 DBS90 DBS68 DBS180 DBS90 DBS90 There is also a choice of processors for the DBS each offering a wide range of features and facilities Each of the processor options can be used in any of the cabinet combinations The feature range is enhanced when using the later CPC cards and where features are software dependant this is noted in the text The main feature differences concern networking options and are outlined below The CPC B v4 2 Offers E amp M private circuits The CPC C v1 1 amp 1 2 Offers ISDN connection via DASSII The CPC EX v1 0 Offers E amp M and AC15A private circuits and ISDN via DASSII The CPC EX v2 0 Offers E amp M AC15A and ISDN via DASSII Euro ISDN The DBS overview section contains important information regarding the system and should also be read before using the system Important This apparatus must be installed in accordance with BS6701 and general approval NS G 23 L 100005 This is a condition of the approval Any installation which does not comply with this condition will invalidate the approval of that particular installation It is recommended that this system is cove
71. keypad of the extension is disabled until dialling is complete and if the extension is a display keyset the LCD is blank The blank LCD will keep passwords secret When dialling the tones can be audible or silent dependant upon system program setting If the memory is sent during a conversation the contents will be DTMF dialled over the speech Memories can be chained together provided that the total length of the combined memories does not exceed 24 digits When an SSD is used in this manner it does not increment the SSD use counter which can be viewed from the operator extension this counter is only for external calls The facility can also be used over an E amp M link in which case the DTMF is sent after E amp M answer is received and any stored pause ignored This facility will operate to any extension However if the extension is set to forward to voicemail it will not operate thus avoiding a repeating loop to voicemail The SSD or PSD can be stored via system programming by keyset extensions or by the operator with DSS The operator must store entries for SLTs When storing from a keyset the DTMF sending key is MIC from a DSS it is the 5th key from the left of the top row The programming steps for storing SSDs and PSDs have changed The caller dialling the SSD or PSD can be prevented from hearing the by system programming This must be done by a qualified engineer 69 Panasonic Digital Business S
72. l Personal Speed Dial Prime Line Access Privacy Release Pulse To Tone Dialling Conversion R RELEASE key Remote Administration Interface Ringing Volume 147 Issue 24 83 74 11 80 17 10 15 20 24 29 30 32 42 56 69 84 10 20 89 4 64 53 3 53 91 10 66 4 7 76 87 66 114 63 76 22 3 29 33 24 38 48 49 62 76 113 131 51 3 4 7 25 27 49 66 89 112 139 140 25 49 89 72 4 5 67 125 129 133 18 3 38 40 139 76 111 80 11 Panasonic Digital Business System March 1997 S Save Dial Speaker Volume Station Lock Storing Absence Messages Storing Alphanumeric Characters Storing System Speed Dial Numbers Storing Trunk Names Supervised transfer System Hold System Speed Dials T Terminate Hunt Groups Termination Of Trunk To Trunk Calls Time And Date tone call Transfer Key Trunk To Trunk Conference Trunk To Trunk Transfer amp Conference U Unsupervised transfer V VBD Range OF Handsets Voice Announce Voice Announce Unit voice call Voicemail Voicemail Integration 148 Operating Instructions Issue 24 75 12 81 130 5 6 125 133 120 131 34 3 29 139 69 63 37 122 21 23 27 66 38 35 34 35 84 3 5 27 41 48 105 139 105 21 26 30 52 85
73. l stream Operation 1 Press ON OFF 2 Press RECALL 3 Press MEMORY 4 Dial the SSD side 1 or 2 5 Dial the location number 00 89 6 Enter numbers to dial prefix with special codes if required see table 7 Press HOLD to store 120 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Internal DTMF Dialling From SSDs And PSDs It is now possible to send DTMF signals internally from SSDs and PSDs on the DBS This will allow single key access to voicemail systems to be set up To do this the destination extension is stored followed by a send key and the DTMF to send The can include 1 9 0 and REDIAL pause The tones 250ms mark 250ms space and the pause time is the voicemail pause timer introduced in v4 0 When using a memory to send internal DTMF in this way the keypad of the extension is disabled until dialling is complete and if the extension is a display keyset the LCD is blank The blank LCD will keep passwords secret When dialling the tones can be audible or silent dependant upon system program setting If the memory is sent during a conversation the contents will be DTMF dialled over the speech Memories can be chained together provided that the total length of the combined memories does not exceed 24 digits When an SSD is used in this manner it does not increment the SSD use counter which can be viewed from the operator extensi
74. laces internal and external calls on hold Recovers internal and non appearing line calls from hold Switches the keyset on from standby without having to lift the handset The LED in the key will light when the keyset is ON Redials the last number dialled Used to access speed dialling memories For programming some functions and transferring calls Used to end a call but keep the line to make a further call For activation of conference function and confirmation of stored data Turns the built in microphone on or off For setting incoming ring and speaker volume plus LCD display contrast Lights when message waiting has been set or system is in power fail mode Lights when internal MIC is on Lights when an internal call or non appearing exchange line call is received or made It flashes when the call is put on hold Lights when Do Not Disturb or Call Forward is set These can be used as line keys or for certain system features Lights when the key or feature is active The LED is two colour Green Red These keys provide direct access to the extension personal speed dial memories They can hold telephone numbers or be used to access system features Shows time and date when the extension is idle When in use it shows the number dialled line used and duration of the call or extension called the second line indicates the extension name and number or system feature in use These features are only available on the large display key te
75. lephone Use Effect Returns to main menu display Displays next screen Displays previous screen Used to select the menu item next to the key in the display 7 Lines 1x16 1x15 5x16 LCD display These features are available using the VBD range of keysets released mid 1996 when used with the CPC EX card Allows selection of a free line to dial out using a single key The volume key is now a single rocking key for up and down adjustment of ringing and call monitor volumes A large easily visible LED is used for message and ringing alerts The keypad can be used to enter a number to dial before pressing the LINE key A call can be relayed via the built in speaker with one person using the handset so others in the office can hear it though they cannot reply unless a handsfree telephone is used in handsfree mode Using the MUTE key the microphone in the handset can be turned off temporarily for private consultations with other staff 10 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 LCD Contrast Adjustment The display contrast can be adjusted to any one of sixteen different levels Press the key Press the VOL keys to adjust the contrast The display will darken when VOL down is pressed The display will lighten when VOL up is pressed 3 D 5 5 5 3 The ringing volume can be adjusted using the VOL keys during ringing or by following the
76. m functions when they are set The Right most character is a special alarm symbol used to indicate a set alarm The remaining five lines are all large sixteen character lines which display the menus and system prompts When idle unless programmed otherwise the following five options are shown Personal Dial System Dial Extension Function Guidance To navigate around the menus there are three special keys with the following functions MENU Pressing MENU at any time will return to the menu showing the five options above If lost in the menu system this will return to the top level NEXT Where a screen is more than five lines long the NEXT and PREV keys scroll PREV down and up respectively one screen at a time Personal Dial When PERSONAL DIAL is selected the stored personal speed dial names are displayed on the screen System programming determines weither two columns of 5 one at each side of the screen is displayed or if the display is 1 column covering two screen The NEXT And PREV keys will scroll the screen in the latter case The one touch keys are used to select and dial the number stored next to it Use the MENU key to return to the main menu System Dial When SYSTEM DIAL is selected the SSD DIRECTORY is displayed Press the one touch key next the first letter of the SSD to be dialled The screen will shown the SSDs beginning with the selected letters use NEXT and PREV to locate the precise one and the one touch next to it to d
77. ms on the DBS can be configured in one of three ways Automated Attendant AA Calls ring into the voice system which then handles them in a similar way to a central operator eventually transferring them to a required extension Voicemail VM Calls received are routed to a specified user mailbox where the caller can leave a message Combined AA VM Has ports configured to do both of the AA and VM functions on a single system In the system programming a specialised analogue port type can be set up for use with a voicemail or similar system This will give the port special privileges and restrictions relevant to voicemail connection The majority of these are hidden in the workings of the system and not visible to the users They are concerned with call camp on and restriction of such features as DND and call forwarding The change most relevant to the users is the ability for VM ports to receive the mailbox ID from extensions forwarded to them 52 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The following commands are used to provide interaction with voice systems Message Lamps A connected voice system will require the facility to set messages on extension phones This is done using the following commands 75 Ext No To seta message 75 Ext No To clear a message Message setting and cancelling must be controlled by the voice system to ensure messages are correctly set and cancelled Note Th
78. n is sent to the keyset display instead of the dialled number sending start for internal dialling onl If a display keyset is used and a name is assigned to a speed dial location this will be shown in the display To set a name for a PSD refer to the Name Setting Without A DSS Console section 66 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Storing a personal speed dial Operation Analogue Digital Keyset 1 Press ON OFF or lift the handset 2 Keysets dial RECALL MEMORY Analogue extensions dial 8 3 Dial the memory location number 90 99 analogue extensions need to add a to signal the location number is complete 4 Dial the digits to be stored max 24 digits 5 Keysets press HOLD to store the number Analogue extensions press RECALL 6 Press ON OFF or hang up 67 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Dialling a personal speed dial Analogue Digital Keyset Digital Keyset 2 1 Press a line key on a keyset lift the handset on an analogue 2 Enter the PSD command Keysets can dial MEMORY followed by the PSD number or press the associated one touch key Analogue extensions dial 80 3 Following the MEMORY or 80 dial the PSD number 90 99 4 Speak when the call is answered 7 7 7 System Speed Dials The DBS originally had 180 system speed dials SSDs divided into two sections 1 and 2
79. n alarm call to ring back at a specified time When it rings the extension it will sound for 16 seconds before terminating The extension answers the ring back by going off hook and hanging up Only one alarm can be set per extension at one time The alarm can be changed by setting a new time and cancelled by dialling 78 the alarm set code without any time data If the setting extension is busy when the alarm falls due it will ring back when the extension next becomes free On system software v4 0 or later the operator extension can set an alarm remotely for an extension This facility is useful for situation where the DBS is installed in hotels With operator set alarms a call logging record can be generated to shown when the alarm was set weither it was cancelled answered or ignored Operation Setting an alarm from an extension 1 Press ON OFF or go off hook 2 Dial 78 the alarm command 3 Dial the alarm time hhmm 4 digits in 24 hour time format 4 Press ON OFF or go on hook Cancelling an alarm 1 Press ON OFF or go off hook 2 Dial 78 3 Press ON OFF or go on hook 76 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Alarm setting from the operator requires v4 0 software or later 1 Press ON OFF 2 Dial 78 3 Enter the alarm time hhmm 4 digits in 24 hour format 4 Press 5 Enter the extension number to set the alarm for 6 Press ON OFF Cancelling the
80. nal destination Incoming ringing calls calls must be answered first and then transferred by another user All forms of Group call Paging calls Alarm calls Delayed ringing calls Private line calls Call back calls Call forward from another extension Recall All types of call reversion When call forward to external is set the extension s status is indicated in several ways The DND CF LED is lit DSS keys for the extension will show green SLTs and VB3011 will have a broken dial tone when taken off hook display keysets will show FWD NNNN where NNNN is the memory used to forward on the second line of the display When a call is forwarded the extension is making an external call Call barring tenant groups LCR and call logging functions will all operate as normal barring the call if the number is restricted to that extension The call logging output will show in addition to the line and time of the call an F condition code and an E on the end of the extension number followed by the forwarding telephone number E g F 200E01234567890 58 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Operation 1 Press ON OFF 2 Dial 72 the call forward command followed by the required option 3 Dial 4 to set external call forward 4 Dial the memory location number where the number to be dialled is stored See the explanation above for the number storing requirements 5 Press ON OFF On
81. ness System Operating Instructions March 1997 Issue 24 Sample Output From CPC EX v1 x 206E3300 3300 00 11 00 02 749625 749625A 4 1 00 06 206E3300 901483521666A89633111 1310253114477A 00 04 1310432144447A96332 1310432144447A963322 4 1 00 02 8655331A 00 05 206 3300 00 12 7854211A 3300 00 04 3300 Ops DHA A BBB BB ABABA IA I W W A OATWHFREENNNNNO OO WN w w ONOONWNOH 2206 3300 2206 3300 2206 3300 2206 3300 2206 3300 00 03 001 00 04 002 002 002 002 002 00 27 x003 lt q OOo Ot lt 4 1 a OOO OOOO OO OO Or OO O71 TO GE
82. nging call on an extension which is not set to auto answer or to answer a call from an extension which is not ringing Operation 1 Lift the handset 5 2 Press the line key which is slowly blinking red to answer the call A rapid red flashing LED indicates a call on hold at another extension i 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Pick Up The DBS supports call pick up operations Using these features calls ringing at other extensions can be picked up from extensions which were not ringing There are two forms of call pick up Group and Directed Pick ups will not answer alarm calls or call back ringing Group Pick Up Group pick up requires that the extensions be allocated into groups and the system told which type of groups to use for pick up via system programming Group pick up can be set to operate on any one of the following group types Hunt Groups Paging Groups or Pick Up Groups The decision as to which type to use is made at the time the system is installed Changes to the type of group used or the members of any group require engineer reprogramming and cannot be performed by the user If several calls are ringing to a group the lowest calling extension number or longest ringing line is answered first An extension can only belong to one hunt group and one pick up group but can be a member of several paging groups If pick up is via paging groups and an extension us
83. nic Digital Business System Operating Instructions March 1997 Cancelling Extension Call Forward The operator can cancel and extension call forward Operation 1 Press ON OFF 2 Dial 77 3 Dial 4 Dial the extension number to cancel forward at 5 Dial the extension number forwarded to 6 Press ON OFF 119 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Storing System Speed Dial Numbers System Speed Dial SSD numbers are stored by the operator The DBS has two sets of SSDs referred to as side 1 and side 2 An extension can have access to one or other of these sides as decided by system programming Once an SSD has been stored it is available to all extensions which have access to the side it resides in When storing SSDs the following key sequences have special meanings Sequence Meaning o O N 0 to 6 Group 0 dial 9 1 6 811 816 This command determines the line group to use when dialling the SSD It must be entered before the number to dial If a line is already selected it is ignored when the SSD is dialled Important It is important to assign line group access in this way when analogue extensions are installed otherwise SSDs will not work with them Inserts a pause in the dial stream Pause time is determined by system programming RECALL x x Automatically enters the account code x x max 10 digits FLASH Insert the flash function in the dia
84. nsion to the designated alternative extension This option can also be stored under an unused FF key in software v4 0 and higher so that the forward setting is single key press Call Forward Busy will only forward calls the designated extension if the first extension is already busy If the first extension is not busy when the call arrives it will ring and not be forwarded Call Forward Busy No Answer will forward calls if the extension is busy or does not answer after a pre determined period of time The no answer time is specified via system programming Call Forward No Answer will only forward calls if the extension does not answer If the extension is busy another incoming call will not be forwarded This option is especially useful when forwarding to voicemail systems connected to the DBS Call Forward Follow Me allows call forward all calls to be set at an extension from a separate extension This feature allows user to remotely re direct their calls to their current location An extension which is the target of a call forward from the operator extension cannot set call forward Calls cannot be forwarded to extensions which have themselves set call forward All call forward settings are cancelled by the same code 72 Call Forward For Voice Systems Version 4 0 and later software provides facilities for use when a voice processing system is attached to the DBS These systems are attached via analogue card supported ports Voice syste
85. o enable DISA breakout Least Cost Routing The DBS supports seven indirect carriers in addition the direct carrier It will then select subject to programming the cheapest route when a call is made This is Least Cost Routing LCR It is configured by the installer via system programming Once set up it operates automatically when call are made 79 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Barring The DBS supports 5 classes of call barring These control the number types dialled by extensions The restrictions range from emergency 999 and 112 call only to not restricted These are configured during installation via system programming and can only be changed by a suitably qualified engineer Once set up operation is automatic when calls are dialled The operator extension can make a temporary change to an extensions call barring Please refer to the Operator Features section for details Station Lock Extension can have a lock code assigned to them which is used to restrict extension operation when the extension is left unattended The lock codes are assigned by the operator extension A separate lock code can be stored for each extension Lock codes are 4 digit numbers A locked extension can seize a line but cannot dial out unless the call barring when locked allows this system programming required intercom calls are possible but speed dials cannot be set When the handset of a locked ex
86. oming calls can be determined via programming Either internal calls or external calls can be given highest priority and will override lower priority calls which may be ringing at an extension when they are received If 2 calls of the same priority level are ringing they are answered on a first come first served basis except DDI and DISA calls which will not camp on External Priority Internal Priority High Low Internal Alarm Paging Internal Operator Alarm Paging DDI DDI Call Back DISA DISA External Recall Recall Transfer Transfer Group calls Group calls Intercom Calls When tone call is received or on an analogue telephone a single ring is heard lift the handset to answer the call If the extension is a digital handset with a display the name of the calling extension will appear in the display Operation 1 Lift the handset LS key set the INT LED lights 23 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Outside Line Calls Auto Answer When an extension set to auto answer rings the call can be answered simply lifting the handset If there are several lines ringing the extension the longest ringing call is answered This facility will also answer hold recall and transferred call ringing Auto answer is set via system programming Operation 1 When the telephone rings lift the handset to answer 5 Auto Answer Not Set Extension Not Ringing To answer a ri
87. on this counter is only for external calls The facility can also be used over an E amp M link in which case the DTMF is sent after E amp M answer is received and any stored pause ignored This facility will operate to any extension However if the extension is set to forward to voicemail it will not operate thus avoiding a repeating loop to voicemail The SSD or PSD can be stored via system programming by keyset extensions or by the operator with DSS The operator must store entries for SLTs When storing from a keyset the DTMF sending key is MIC from a DSS it is the 5th key from the left of the top row E The programming steps for storing SSDs and PSDs have not changed The caller dialling the SSD or PSD can be prevented from hearing the DTMF tones by programming setting by a qualified engineer 121 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Changing Time And Date There are two command that affect the time and date settings on the system The time and date are displayed on display keysets and call logging output The first operation sets the time and date directly the second adjusts the time and can be used to correct small time deviations Operation To set the time and date 1 Press ON OFF 2 Press RECALL Dial 3 4 Dial the time set string DDMMYYYYhhmm DDMMYVYY Day 01 31 Month 01 12 Year hhmm Hours 00 23 Minutes 00 59 E g 16091994
88. on On LCD and BLF With the introduction of version 4 1 and ISDN 1 1 software it is possible to suppress the display of call forward indication from the second line of a keyset LCD and green LED indication on BLF keys when an extension sets call forward This is useful when many users will be setting forward to voicemail and do not want these indications present When suppressed the DND CF LED on keysets will still be illuminated to indicate call forward status This requires system programming by a qualified engineer 54 Panasonic Digital Business System Operating Instructions March 1997 Setting call forward Operation Issue 24 1 Press ON OFF 2 Dial 72 the call forward command followed by the required option 1 All Calls 5 2 3 Busy No Answer 5 No Answer Or 3 Dial the destination extension number to receive the forwarded calls 4 Press ON OFF On a digital key set the DND CF lamp will light Analogue extensions will hear a broken dial tone when off hook 55 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Setting call forward by FF key 1 Press ON OFF 2 Press RECALL 3 Press the FF key to be used The key must not currently be set as a line key 4 Dial 5 5 Dial the extension number to forward to 6 Press HOLD to store 7 Press ON OFF When the call forward FF key is pressed the call forward is set 56 Pana
89. on number Meter pulse detection required 96 Clear charge data for all lines and extensions 94 and 95 above to 0 Print all charge data on the call logger ger required 1 5 is the number of the DISA break out ID code to be checked with will clear data to 0 or will send the displayed data to the call logging output 124 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Storing Alphanumeric Characters Using The DSS The operator can use the DSS to enter alphanumeric characters for When being used to assign names the keys on the DSS have the following functions dependant upon the software and processor being used Extension Names System Speed Dial Names Extension Personal Speed Dial Names Trunk Names Software versions 4 1 amp ISDN 1 1 or later Absence Messages VB D631 DSS Console with CPC C v1 3 or CPC EX v1 x BS Back Space RELEASE To right SP Space ANSWER To left 125 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Checking Extension Port Number When assigning names to extensions the extension port number must be known This can be found by the following operation Checking Extension Port Number Operation 1 Press ON OFF 2 Press CONF 3 Press 5 4 Dial the port number 001 144 The assigned extension number is displayed on the screen and can be used to move to
90. ons cannot set lock mode unless a code has been assigned To check the lock code for an extension follow the steps below to 4 then press ON OFF Operation 1 Press ON OFF 2 Press CONF 3 Dial 8 4 Dial the extension number The current lock code is displayed on a display keyset Press ON OFF to leave the lock code unchanged 5 Enter the new lock code Lock codes are 4 digits using the numbers 0 9 6 Press HOLD to store the new lock code 7 Press ON OFF 116 1997 Panasonic Digital Business System Operating Instructions Setting Extension Call Forward Identification The operator can set the call forward ID for other extensions Issue 24 The operator must set up the call forward ID for voice systems for extensions which are not equipped with display keytelephones Operation 1 Press ON OFF 2 Press RECALL 3 Press MEMORY 4 Dial 5 Dial the extension number whose ID is being set 6 Dial 7 Dial the call forward ID Maximum 20 characters Allowed characters 0 9 REDIAL pause 8 Press HOLD 9 Press ON OFF 117 Panasonic Digital Business System Operating Instructions March 1997 Setting Extension Call Forward The operator can set forward all call for any extension Operation 1 Press ON OFF 2 Dial 77 3 Dial the extension number to forward 4 Dial the extension number to be forwarded to 5 Press ON OFF 118 Issue 24 Panaso
91. ons made to the call logging output These indicate alarm setting and cancelling for extensions by the operator extension and exchange line costs and service data output Examples of these new outputs are shown below EXT COL Start Account Charge 222 u Aeee 093 055 1609 2 215 Alarm set 222 ee Ree 9 05 1 09 z 8 Alarm cancelled 222 A 09 05 16 09 au Alarm answered by 222 222 E 09 05 16 09 Alarm not answered Account data EXT 222 2 00 Extension call charges Account data TRK03 00563 20 Exchange line call charges 09 05 16 52 222 123 00 Special service data v4 x Additional Output Examples 91 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The introduction of version ISDN 1 0 added the following condition code options Condition Code Meaning Incoming DASS II call o Outgoing DASS II call Incoming DASS II DDI call Additional Condition Codes In Version ISDN 1 0 Software With version 4 1 and ISDN 1 1 the call logging output is updated to show which have been held or transferred The new condition codes are shown below Condition Code H Call has been held and retrieved or recalled The time field shows when the call was retrieved and the duration will shown how long it was held for If the caller cleared when on hold the line number will be preceded by Type of hold is not detected Call has been transferred o
92. operator set alarm requires v4 0 software or later 1 Press ON OFF 2 Dial 78 3 Press 4 Enter the extension number to cancel the alarm for 6 Press ON OFF 77 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Internal Dial Tone Mute An extension can mute the system internal dial tone IDT by following the steps below The sequence is a toggle so the internal dial tone can be switched back on by repeating the process Operation 1 Press ON OFF 2 Dial 50 3 Press ON OFF 78 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Direct Inward System Access Direct Inward System Access DISA is a function which allows outside caller who are familiar with the system to dial directly to an extension DISA lines are set up via system programming When the line rings it answers automatically and sends system internal dial tone to the caller who can then tone dial the extension number they require DISA requires at least one DTMF receiver card to be installed in the system An ID code can be entered to restrict access to authorised users only DISA will only allow an extension to be dialled and will no accept line access code for breaking out of the system If the system is linked to another via the E amp M card then DISA callers can dial across the link and access the remote systems functions These may include break out depending upon the sys
93. or first free line from the group programmed into FF key 1 The extension which is to use this facility must have Prime Line Access enabled via system programming The line or group to be used must be stored under FF key 1 by system programming and another unused FF key programmed as an Intercom key This is to allow the extension to select internal dial tone to call extensions and use other system features To set an Intercom key follow the procedure below Operation 1 Press ON OFF 2 Press RECALL 3 Press an unassigned FF key 4 Dial 8 5 Press HOLD to store the data 6 Press ON OFF With the extension set up in this way when the handset is lifted the outside line is automatically picked up ready for dialling To make an internal call or access system features press the Intercom key to get the system s internal dial tone first 18 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 ISDN Line The DBS can be connected to the Integrated Services Digital Network for voice calls The ISDN channels can be used in a similar way to the analogue lines The use of these lines is shown below See also ISDN Functions On DBS The following the dialled number is required when the en block dialling method is used If overlap dialling is used the can be omitted En block dialling may be required by the ISDN service provider or the facilities used Operation 1 Press On OFF or lift the han
94. r FF keys requires system programming by a qualified engineer Other functions can changed and programmed by the user An FF key can store a maximum of 4 digits one touch keys can store up to 24 digits each key press stored counts as a Stored digit If a new code is stored under a key the previous stored code is erased and the new code stored To clear a key do not enter and code data skip step 4 in the storage sequence Steps marked with a star in the table show a function which cannot be wholly stored under an FF key as it exceeds 4 digits The part enclosed in square brackets cannot be stored and must dialled manually when the function is invoked by pressing the key Operation To store a function under an FF or one touch key 1 Press ON OFF 2 Press RECALL 3 Press FF or one touch key to stores data under 4 Dial the function code from the table on the next page Omit this step to clear the data under a key 5 Press HOLD to store the data 6 Press ON OFF 64 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Functions which can be stored under FF keys Function ss Cd Code Notes sd Call System Operator OP PagingAnswer Call Park Do Not Disturbo 733 ____ 7 Paging DND _ _ CH 77INNNNIMMMM 7AUN hmm Group Call PickUp 70 External Bell Pick Up 68s O 75INNNNIA 7SINNNNIC Store Save Dial MEMORYMEMORY Z Z O Re
95. r held and retrieved or recalled at some point This will print at the end of the call where the start time is the time it was transferred or retrieved and the duration is the time since it was transferred or retrieved Additional Condition Codes In Versions 4 1 And ISDN 1 1 When determining the history of the call the extension number and line number data must also be compared T will also be output if a conference call is initiated and the initiating extension drops out Dialled data is repeated on all records for a call the ringing time will appear on the first record only and the account code will print for each record until the call is transferred at which point it will clear The call cost from meter pulse detection will be for the portion of the call covered by each individual record DASS II call charge data will only be output when the call is finally cleared 92 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 CPC EX Call Logging A number of chnages to the call logging output were made with the introduction of the CPC EX These are outlined below The field layout is the same as for previous versions but the data options have been expanded NNNN LL DD MM HH NN h mm ss C YYYYYYYYYYYYYYYYYYYYYYYY AAAAAAAAAA 000 00 Extension Number Conn Exchange Line 01 48 used when operating trunk to trunk Nonn Private Circuit 01 12 used when breaking out from a private circuit
96. r pulses Calls on these networks will not give charge data If the ISDN option is in use with Call Charge Indication enabled by the network provider the call charge data received at the end of each call will be sent to the call logger Call Logging For call logging a capture device with an RS232C port is required The simplest would be a serial printer however more complex equipment can be connected in a similar way Column titles can be printed out every 66 lines to head a new page or not printed This is set in system programming If no titles are printed each new page is headed by three blank lines The call logging output has been modified as the DBS software was enhanced The following descriptions start at the earliest software level and describe the subsequent changes In the following descriptions denotes a space CR is a carriage return and LF is a line feed CR LF EXT COL Start Account Charge CR LF CR LF 90 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 N N NN LL DD MM HH NN h mm x C YYYYYYYYYYYYYYYYYYYYYYYY AAAAAAAAAA 000 00 CR LF N N NN Extension Number right justified Condition code Line Number 01 48 D Disa Day 01 31 Incoming Call Month 01 12 Outgoing Call Hour 00 23 Dial data Max 24 digits left justified Minute 00 59 Account code Max 10 digits left justified Call duration hours 0 9 Call cost 000 00 999 99 Call
97. rammed under an FF key which will allow single key answering of call waiting call waiting with message or voice announce by holding the first call and connecting the extension to the waiting call Further presses toggle between the two calls 41 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Exchange Line Camp On Operation Setting 1 Press ON OFF 2 Press the busy line key Busy tone is heard 3 Dial 6 to camp on 4 Press ON OFF az When the ring back tone is heard 1 Lift the handset listen for dial tone and dial The ringback must be answered within 15 seconds or the feature is cancelled If the setting extension is busy on another call the ringback will wait for the extension to become free before ringing back If the extension is busy for more than 20 minutes the ringback feature is automatically cancelled To cancel a camp on request 1 Press ON OFF 2 Dial 76 call back cancel 3 Press ON OFF 42 Panasonic Digital Business System Operating Instructions March 1997 Call Back Message Operation Setting a call back message by calling the extension 1 Press ON OFF 2 Dial the extension number 3 When busy tone is heard dial 2 4 Press ON OFF Setting a call back message without calling the extension 1 Press ON OFF 2 Dial 75 3 Dial the extension number where the message is to be set 4 Dial to set the message 5
98. red by a maintenance contract issued by a maintainer holding BSI approval When You Need Help In the event that you require assistance using your DBS system calls should be referred to the vendor of the system or the system maintainer If a fault should develop with the equipment the call must be referred to the system maintainer who will then resolve the problem Panasonic do not provide direct technical service and will refer customers to their maintainers for any on site engineering work required Use the space below to record the number of the installer and maintainer Installer Name Address Maintainer Name Address Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Important Information This is a class A product In a domestic environment this product may cause radio interference in which case the user may be required to take appropriate measures This product has been CE marked to show compliance with the EMC Directive 89 336 EEC amended by 92 31 EEC and 93 68 EEC 1 Do not use the telephone system components near sources of electric noise or interference Examples are fluorescent lamps air conditioners televisions fridges washing machines and radios 2 The equipment should not be exposed to heat sources direct sunlight extreme temperature moisture or damp strong vibrations greasy or dusty environments Operating temperature 0 C 40 C Operating hum
99. riginating extension is already in a conference Privacy Release is an alternative method of creating an external conference by allowing another extension to pick up the same line and join in the call An internal party to a conference call can drop out by hanging up or pressing the FLASH key The DBS can support eight conference calls simultaneously and optionally via programming provide a conference splash tone to indicate a conference call is in progress SLTs and VB3011 Constraints When Conferencing These are single line devices and as such cannot deal with calls involving more than one external line or channel Whilst a two extension to single line call is possible one extension to two lines or channels cannot be invoked by or for an SLT or VB3011 extension 38 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 External Conference Operation 1 During an internal call press HOLD to hold the call lis 2 Select an outside line 3 Dial the telephone number of the third party 4 After answer inform the called party that you are creating a conference call and press CONF All three parties can now talk to each other Internal Conference Operation 1 During an internal call press HOLD to hold the call 2 Dial the extension number of the third party 3 After answer inform the called party that you are creating a conference call and press All three parties can now talk to each
100. s of this illustration it is assumed that the latest versions of software v4 1 ISDN 1 2 CPC EX v1 0 are being used with a large display handset and the KXTVP150 voicemail system If other keysets are being used the functions can be stored and accessed using the personal speed dial keys If an alternative voicemail system is being used its equivalent commands will need to be substituted for the examples below For details of storing speed dials and names please refer to the Operating Instructions Set PSD On Off RECALL MEMORY 90 99 VM code HOLD On Off Old handset range On Off RECALL On Off RECALL M New handset range On Off PROG On Off PROG M n D Key VM code HOLD On Off ORY 90 99 VM code HOLD On Off a AW D Key VM code HOLD On Off ORY 90 99 VM code HOLD On Off Set PSD Name On Off RECALL 1 MEMORY 90 99 Set name HOLD On Off Old handset range On Off RECALL 1 PSD Key Set name HOLD On Off On Off RECALL 1 MEMORY 90 99 Set name HOLD On Off New handset range On Off PROG 1 PSD Key Set name HOLD On Off On Off PROG 1 MEMORY 90 99 Set name HOLD On Off To prepare the large display keyset turn off internal dial tone 50 and program the idle display to main menu and the internal dial tone display for personal speed dial menu Then set the PSD display mode to 2 columns of 5 names also via programming This will display the PSD menu when the phone
101. s tone dialling DTMF after answer from the called party Storing The Send Command Under An FF Key An unassigned FF Key can be programmed to be a send key and used instead of the send character The FF key is programmed in the usual way storing the code 9 Operation 1 Press On Off 2 Press RECALL 3 Press The Unassigned FF Key 4 Enter the code 9 5 Press HOLD to store the code 6 Press On Off to finish Direct Dial In The DBS will support Direct Dial In DDI from the DASS II network The network sends the last few digits of the incoming call s number to the DBS which then uses this to route the call directly to a specified extension All settings and configuration are engineer programmable and cannot be changed by the user Once set up operation of the DDI function is automatically controlled by the system and its program settings 101 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Calling Line Identification The DBS supports Calling Line Identification CLI from the DASS II network The network sends the calling party s number to the DBS This can be displayed on the LCD of a keyset as the call is ringing giving an indication of who is calling before the call is answered All settings and configuration are engineer programmable and cannot be changed by the user Once set up operation of the CLI function is automatically controlled by the system an
102. sage set There are two sets of codes to access the paging groups one set for analogue extensions and the other for digital keysets 49 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Operation Making a paging call Analogue Digital Keysets 1 Lift handset 2 Dial the paging code 6 for analogue extensions 0 for digital keysets 3 Dial the paging group number 0 7 4 Make the announcement 5 Wait for an answer or hang up 50 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Answering a paging call Analogue Digital Keyset 1 Lift the handset 2 Dial the page pick up code 69 for analogue extensions for digital keysets 3 Speak to the paging party Se lr 9 anaw Setting and cancelling page do not disturb Digital keysets only 1 Press ON OFF 2 Dial 7 The same sequence is used to set and cancel Page DND 3 Press ON OFF 51 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Forwarding The DBS allows calls to forwarded in the event an extension cannot or does not want to accept calls The latest system software allows for four call forwarding conditions to be specified These are All Calls Busy Busy No Answer No Answer Software v4 0 onwards Follow Me Call Forward To Outside Line CPC EX processor Call Forward All Calls will send all calls to the exte
103. sequence below Operation i i When the extension is idle press the ON OFF key Press RECALL Press 9 A test ringing tone sounds fd Adjust the tone using the VOL keys a Press ON OFF to finish 11 Panasonic Digital Business System Operating Instructions March 1997 Speaker Volume Adjust the speaker volume as follows Operation From idle press ON OFF Adjust the tone using the VOL keys Press ON OFF to return to idle VBD Range Of Handsets And CPC EX Processor Card Ringing Volume Adjustment Operation From idle press ON OFF Press the PROG key Dial 9 zel Dial 1 for internal ringing or 2 for external ringing and a tone will be heard Adjust the tone using the VOL key Press ON OFF to return to idle Ei es Ge i 12 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Monitor Volume Operation From idle press ON OFF Press the PROG key E E Adjust the tone using the VOL key Press ON OFF to return to idle Line Volume Operation From idle press ON OFF Select a line i Adjust the tone using the VOL key Press ON OFF to return to idle 13 Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Fitting The Directory Tray 14 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Making An Outside Line Call
104. sonic Digital Business System Operating Instructions March 1997 Issue 24 Setting call forward follow me 1 Press ON OFF 2 Dial 77 the follow me setting command 3 Dial the extension number to forward calls from 4 Dial the extension number to forward calls to 5 Press ON OFF Call Forward To An Outside Line Call forward to an external number can be set by any extension except the operator which is not restricted via programming from doing so The number to which calls are to be forwarded must be stored in the extension s own Personal Speed Dials or the System Speed Dials before setting up the forward function please refer to the Operating Manual for details regarding storage of speed dial locations The speed dial location used must include line access using the CONF 0 6 option where 0 6 are the line groups set up in the system programming If an SLT or VB3011 handset is to be used then the line access group must be specified using the following sequence please refer to Storing Personal Speed Dials for more information 8 90 99 0 6 Telephone Number Recall PSD No Line Group Once the speed dial location has been stored Call Forward To An External Number can be set by On Off 7 2 4 nn On Off nn 00 89 100 189 200 289 or 90 99 Where nn is the PSD or SSD location which holds the destination number To cancel On Off 7 2 On Off 57 Panasonic Digital Business System Operating Instructions March 19
105. ssion to the lines during the call is disabled If the extension making the call places the calls on hold both external parties are placed on hold and held separate form each other 35 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Programming is required to enable trunk to trunk functions The options below for transferring the call will depend upon the programming of the system Operation 1 Press HOLD to place the call on hold Lis 2 Select a new line 3 Dial the destination number Then 1 Press to conference the two calls 2 Hang up to leave the conference and leave the two other parties connected 1 On the VBD handsets press the PROG key or an FF key programmed as a transfer key 2 Hang up to connect calls without conferenceing them 1 Hang up to transfer the call without annoucing it Ye wea 36 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Termination Of Trunk To Trunk Calls Trunk to trunk termination is initiated by either clear signal detection CPC DCT CDT timer or operator intervention If clearing by clear signal detection is selected the timer option is disabled The DBS will however clear any trunk to trunk call after 4 hours Before clearing the call it will give a 3 beep warning 1 minute before and 5 beeps at 10 seconds before cutting off the call The operator can cut off calls if on hook transfer is disabled To
106. stem hold places the call on hold such that any extension can retrieve it Other keysets will see a quickly flashing red LED for the held line and can retrieve the call by pressing the line key or dialling the direct line access code 88 followed by the line number Operation To place a call on system hold 1 Press HOLD to place the call on system hold HOLD The line key LED will rapidly flash red To retrieve a call from system hold 1 Press the line key with held call The LED will be rapidly flashing red ame 158 29 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Exclusive Hold Exclusive hold will place the call on hold but will only allow the extension which placed the call on hold to recover it Operation 1 Press the line key the call is presented on to hold and retrieve the call When putting the call on hold the key will flash green quickly and internal dD dial tone will be heard When retrieving the call the key will stop flashing and remain lit Intercom Hold Internal calls from other extensions can be held by pressing the HOLD key to hold and retrieve a call Conference call voice call doorphone call and paging calls cannot be held Operation To hold an intercom call 1 Press HOLD HOLD INT LED flashes The held party will hear comfort tone of music on hold as configured To retrieve a held intercom call 1 Press HOLD HOLD INT LED stays lit
107. system installation changes must be referred to a suitably qualified engineer Terminate Hunt Groups will only operate when calls are made to the first extension in the member list the master extension If the master extension is busy the system will search for the first idle extension and route the call to it Calls to extensions other than the master extension will not hunt Circular Hunt Groups will always hunt A call to any member extension which is busy will search the member list sequentially until a free extension is found and the call can be routed If an extension in a hunt group sets DND call forward or absence message it is not handled as a member of a hunt group until the feature is cancelled With CPC EX Processor The hunt group facilities have been extended The DBS will now support up to 24 hunt groups of up to 32 member extensions Cyclic hunting and No Answer hunting ringing hunting are now available for internal call directed at hunt groups according to programming Circular and terminate options are unchanged from earlier processor versions Cyclic Hunting The first call will hunt from member 1 upwards until a free extension is located and ring there The next call will begin to hunt from the member extension following the last one which received a cyclic hunt call until a free extension is located and so on for successive calls to the group When the last member is reached hunting continues from member 1 and the
108. t VBD411LDS 12 Line Key Handsfree Large Display Handset VBD611D 24 Line Key Display Handset VBD611DS 24 Line Key Handsfree Display Handset VB3011 O Line Key Handset VBD631 Direct Station Selection DSS Console Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Extension Features Key Telephone Features A 7 8 10 11 22 18 CES 4 cH 17 16 HAAN TA 15 4 Gay E 13 a _ 12 2 3 VB 3411DSUK Key telephone with speakerphone and display rge Displa Lar 3411 fay of 20 Menu key 21 Next key 22 PREV key 23 One touch keys 24 Large display RECALL COC 1997 Keys And Their Use No No 21 22 23 24 Item Speaker Directory HOLD Key ON OFF Key REDIAL key MEMORY Key RECALL Key FLASH Key CONF Key MIC Key VOL Keys MESSAGE LED MIC LED INT LED DND CF LED FF Key FF Key LED One Touch Key Display VB3411LDS MENU Key NEXT Key PREV Key One Touch Key Large Display VBD Range LINE Key VOLUME Key Message LED Live Keypad Off Hook Monitor MUTE Key Panasonic Digital Business System Operating Instructions Issue 24 Use Effect For ringing tones and voice The tray holds an index sheet for the extensions and system speed dial memories not on VB3011 P
109. tem configuration and programming If a DISA call is unsuccessful it twill revert to the operator after 15 seconds This will include call which have not received the DISA terminate signal an option in software v3 1 and later and set by system programming Maintainers can gain access to the system programming via a DISA line if the Remote Administration Interface RAI is fitted to the system The and keys have the following meanings when used in DISA calls When a caller on a DISA line dials the call is routed directly to the operator extension When the caller on a DISA line dials one of the following will occur 6 Internal dial tone is returned to the caller try another extension number The DISA call is terminated and the system disconnects the line Early system software only offers the retry option v3 1 and later can select the option to use via system programming DISA Break Out CPC EX processor DISA breakout allows an external caller to dial into the DBS and using a preset code break out on another line To use this facility the code called Transfer ID must be stored and lines must be available to the dial 9 and tenant group chosen There are 5 Transfer IDs that can be configured for the system The operational sequence is On Answer DISAID 9 TRSID Telephone Number The DISA ID is optional and is only used of the DBS is configured to use it The TRS ID or Transfer ID is mandatory and must be set up t
110. tension is picked up broken dial tone is heard confirming the lock status If an incorrect code is entered to unlock the extension system busy tone is heard If the operator has not assigned a lock code the extension cannot be locked Operation Locking an extension 1 Press ON OFF or go off hook 2 Dial 74 the lock command 3 Press ON OFF or go back on hook 80 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Unlocking an extension 1 Press ON OFF or go off hook 2 Dial 74 the lock command 3 Dial the lock code 4 Press ON OFF or go back on hook 81 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The Large Dispay Handset The large display keysets allow access to various functions and features System programming allows the screen display to be automatically changed in response to the extension status There are five one touch keys down each side of the display the function of which changes as the display changes They are used to select the menu option alongside them in the LCD Screen The display has seven lines The first line is sixteen characters wide and is used to display information about call status as the extension is used When idle it shows the date day and time The second line is fifteen characters wide using smaller matrices It usually displays the extension name and number but will also display information on other syste
111. the call from the other extension and be connected directly to the previously held caller destination extension a conference call is created with both extension and called party all able to speak to each other The transferring extension can then drop out by hanging up and leave the destination extension and previously held caller talking to each other If the transferring extension presses the CONF key when talking to the Trunk To Trunk Transfer amp Conference CPC EX processor A call on hold at an extension can be transferred to an external number by the extension With the call on hold a line is selected and the new number dialled the call can then be transferred by going back on hook pressing an FF Key assigned as a TRANSFER key store 6 under the key on the VB3xxx range of handsets PROG on the VBDxxxx range of handsets pressing an FF key programmed as a RELEASE key or RELEASE on the DSS an FF key programmed as a TRANSFER key 6 or using the new large display menu option If the DBS is linked using a networking card an extension on system A can transfer calls to and between line system B by a similar method using on hook or RELEASE key transfer Calls can also be transferred between lines by dropping out of a conference using the methods described above A conference call can be initiated by holding a call setting up a new call and then pressing the CONF key When a call is conferenced in this way DTMF transmi
112. the exclusive use of DDI calls There are an additional 16 DDI Hunt Groups allowing 16 members of each Members can be extensions or DDI Ring Groups and the hunting mode is circular with no answer or busy searching No follow on group or alternative hunting modes are supported The existing Hunt Group operation is unchanged For DDI Ring Groups to be included in a Hunt Group they will require a virtual extension number to be assigned to reference them by Extensions cannot be members of more than 1 DDI Hunt Group and cannot be included in a more than 1 Ring Group assigned to a DDI Hunt Group but can be individually in the same DDI Hunt Group as a Ring Group in which it is also a member Group membership conditions for normal Hunt Groups are unchanged see following example Ring DDI Group 1 310 Ring DDI Group 2 320 Ring DDI Group 3 330 Current HG1 Current HG2 DDI HG 1 DDI HG 2 DDI HG Ext 300 Group 320 Group 330 Group 310 In this example Cannot assign EXTN 300 to and Cannot assign GROUP 310 to A and Cannot assign GROUP 320 to A and Cannot assign GROUP 330 to A B C and D Looe The original Hunt Group hunting takes precedence over the DDI Hunt Groups If there are calls to A and C and 300 becomes idle the call on A will have priority over the call to C 28
113. the previous and next ports 5 Press ON OFF 126 Panasonic Digital Business System Operating Instructions March 1997 Assigning Names To Extensions 1 Press ON OFF 2 Press RECALL 3 Dial PROGRAM is displayed 4 Press FF key 6 NAME PROGRAM is displayed 5 Dial 1 T 6 Dial the extension port number followed by a 7 Enter the name using the DSS keys Maximum 10 characters Clear an existing name by pressing CONF 8 Press to finish 9 Press ON OFF 127 Issue 24 1997 Panasonic Digital Business System Operating Instructions Assigning System Speed Dial Names eels 1 Press ON OFF 2 Press RECALL 3 Dial PROGRAM is displayed 4 Press FF key 6 NAME PROGRAM is displayed 5 Dial 2 6 Dial the SSD side 1 or 2 and the location number 00 89 followed by a 7 Enter the name using the DSS keys Maximum 16 characters Clear an existing name by pressing CONF 8 Press to finish 9 Press ON OFF 128 Issue 24 1997 Panasonic Digital Business System Operating Instructions Assigning Extension Personal Speed Dial Names el TEES 1 Press ON OFF 2 Press RECALL 3 Dial PROGRAM is displayed 4 Press FF key 6 NAME PROGRAM is displayed 5 Dial 3 6 Dial the extension port number followed by a 7 Enter the PSD number 90 99 followed by a 8 Enter the name usin
114. uded in a more than 1 Ring Group assigned to a DDI Hunt Group but can be individually in the same DDI Hunt Group as a Ring Group in which it is also a member Group membership conditions for normal Hunt Groups are unchanged see following example Ring DDI Group 1 310 Ring DDI Group 2 320 In this example Ext 300 Ext 300 a Cannot assign EXTN 300 to Cannot assign GROUP 310 to A D E Cannot assign GROUP 320 to A d Cannot assign GROUP 330 to A B C and D Curent HG1 Current HG2 DDIHG 1 DDI HG 2 28150 The original Hunt Group hunting takes precedence over the DDI Hunt Groups If there are calls to A and C and 300 becomes idle the call on A will have priority over the call to C 104 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Voice Announce Unit The Voice Announce Unit VAU uses recorded messages to answer a call play a user recorded message offering options for routing the call to a specific department or extension accept DTMF dialling of an extension number or menu option and then transfer the caller accordingly The precise mode of operation is determined by the setting of DIP switches within the VAU The VAU requires installation by a qualified engineer before recording the messag
115. umber PBX Recall When the DBS is piggy backed behind another PBX when using a PBX extension line the host system s dial tone can be recalled using the RECALL key from keysets or RECALL 86 from an analogue extension Operation Return to PBX dial tone from a PBX extension line call Analogue Digital Keyset 1 Press RECALL on a keyset RECALL 86 from an analogue extension PBX dial tone is sent to the extension Tes SE 71 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Flash Flash function is only available to digital When the FLASH key is pressed the current call is disconnected and the same line cleared and returned to the extension ready to dial out on another call Other extensions see the line as busy during this procedure an d cannot access it This is useful when the system is busy and the lines are engaged for long periods once a line has been obtained it can be held onto until all planned calls have been made The FLASH key can also be used to withdraw from a conference call The VB3411LDS large display keyset does not have a FLASH key However an FF key can be programmed as a flash key and used in the same way Operation 1 Press FLASH to disconnect the current call and re seize the same line FL To program FLASH on large display keyset 1 Press ON OFF 2 Press RECALL 3 Press an unassigned FF key 4 dial 4 the FLASH key code 5 pr
116. umber 1 Select a line 2 Press MEMORY and to redial the saved number 3 Speak when call is answered 74 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Pulse To Tone Dialling Conversion The DBS can dial to exchange lines in pulse LD or tone DTMF signalling modes This is programmed during installation If pulse dialling is used it may not be possible to access some network or dial up services as these require tone signalling Therefore it is possible to temporarily change the dialling mode from pulse to tone for the duration of the current call this is achieved by dialling a in the string of dialled digits The star is not dialled but digits following it are sent in tone dialling If the system is already set for tone dialling a star is sent to the line It is not possible to switch back to pulse dialling from tone dialling mode Operation Dedicated Line To Extension 1 Dial to switch from pulse to tone dialling For keysets only It is possible to dedicate a specific line to an extension for its exclusive use Other extensions on the system are not able to access the line The line is presented at the extension under an FF key and is used by the owning extension in the usual way As a result of the exclusive user status the line will override DND absence messages and call forwards set at the extension and ring to the owner extension Un answered calls will remain at the
117. y tone will be heard Not possible if a non appearing line is on hold Not possible during incoming call ringing Not possible with an exclusive line on hold 16 Speak into the microphone if a handsfree set is used Issue 24 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Line Group Dialling Exchange lines on the DBS can be assigned to groups There are seven groups accessed by 9 811 812 813 814 815 and 816 The 9 group can be further divided into a maximum of 8 sub or tenant groups Any line can belong to any combination of 9 811 816 but can only be assigned to one 9 tenant group Line group access can be programmed into an unused FF key In this case press the assigned FF key instead of steps 1 amp 2 Operation 1 Press ON OFF Intercom dial tone is heard from the speaker ON OFF LED will light 2 Dial the group number 9 or 811 816 Listen for the outside dial tone from the speaker The display shows the selected line number 3 Dial the telephone number 4 Lift the handset and speak 5 Re hook at the end of the call 17 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Prime Line Access By picking up the handset a line is automatically selected ready for dialling This function requires programming and specific extension settings to work It is only available to key telephones It allows the immediate seizure of the line
118. yset base In headset mode the keyset speaker is disabled except for call waiting and off hook signals The following toggling function is used to turn headset mode on and off Operation 1 Press ON OFF 2 Dial 51 3 Press ON OFF 8 87 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Doorphone Interface The DBS doorphone interface supports up to two doorphone units and control for an associated door release Callers from the doorphones ring to the system as an exchange lien call and is answered in the same way The user answering the call can operate the associated release Keyset users can trigger the release by dialling 1 when talking to the doorphone Analogue extension need to hang up then pick up the line again and send the release code of 513 for doorphone A or 523 for doorphone B External Paging When an external paging system is installed it is associated with one of the system paging groups To use it page using the appropriate group number To answer an external page pick up any extension and dial Loud Ringing Bell The Loud Ringing Bell LRB is an external ringer triggered by pre programmed exchange lines or an extension To answer a call at a loud ringing bell pick up any extension and dial 88 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 Call Logging And Account Code Entry With a serial printer or call management syst
119. ystem Operating Instructions March 1997 Issue 24 Confirming Stored Data Using a display keyset it is possible to confirm the settings of certain system features and parameters Substitute the appropriate code from the table which follows in step 3 below Where the port is needed this means the port number of the extension and not the extension number When checking personal or system speed dials the key will step onto the next location and will step back to the preceding location Operation To check system data 1 Press ON OFF 2 Press CONF 3 Dial the data check procedure refer to the following table 4 Press ON OFF 70 Panasonic Digital Business System Operating Instructions March 1997 Issue 24 The following data can be checked using this method amp denotes an operator extension only function denotes an function where an can be used to scroll to other locations ft denotes a function where will move to the next location System Speed Dial MEMORY NN NN 00 89 Touch Key OneTouchKey O Redial Number __ REDIAL Save Dia MEMORY o O Cd Alarm Time CB O Own Port Number _ O J 5 O O O O Remote Progamming D 6 eose CONF _ System Software Version 37777 Cd Q Absence Message NN Message number Call Forward ID Extension CONF 1 n Call Forward ID Operator CONF 2 NNN NNN Extension n

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