CTI Installation Manual - Nycomm Holding Page
Contents
1. NEC UNIVERGE SV9100 Version Document History Nov 2014 Initial Release Contents General DESCHIDUON e 4 dia 5 C ontig rimdg TOO ss id anne en Laicos 6 Hotaling die d orc aa hr Mn 7 Uninstalling the 1 Party TAPI Driver seeceeetee tenente tnter tenerent ntc 12 S Patty 6T MdL uO SE ae DEM M ERI ri 13 Configuring the SV9100 13 Iistalling th 3ra Party vr Dra ls v von o baia qu 15 A A 22 WIACOWS 2008 See dio 22 2003 A de Sas A 29 Windows Small BUSINESS SOL VOL A A Se Raa i 30 Upgrading thee Patty TAPI Driver is 31 Uninstalling the 3 Party TA PI Veras rem arbeite Pea deo te o oor civ te eodein 32 mises Rege Pc M 34 TAP On E Gil T E 36 A 36 iS m 37 AIM MIO Tis R 38 Outlook Dialing RUES unidad 39 General Description The primary function of Computer Telephony Integration CTI is to allow a PC based application to use an SV9100 telephone extension The most common functions of these applications are to perform Screen popping and call control There are two modes of CTI that can be used on the SV9100 1 Party and 3 Party 1 Party CTI TAPI 1 4 runs over a LAN and is designed to allow you to2. Administrator 5652K11 Properties EE Setup Auto Updates Iv Enable telephony server Account Information Enter the user name and password of the account to run the telephony service on the server User Mame AUTHORITY Network Service Choose User Password Telephony administrators NOTE Telephony administrators have administrative privileges to the telephony service only nat to any other resources an the computer Administrators SBS 26 7170 0M AlN master Add Remove Carcel Upgrading the 3 Party TAPI Driver Upgrading the TSP is simply a case of running the new installer exe The install automatically updates the components whilst keep any settings you have Uninstalling the 3 Party Driver Go to Control Panel Add Remove Programs Select NEC Infrontia Telephony Driver 3 click Remove Programs and Features QC E Control Panel All Control Panel Items Programs and Features Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then dick Uninstall Change gi Turn Windows features on or off Install a program from the network a Mame 3 Publisher ue Microsoft NET Framework 4 Client Profile Microsoft Corporation id 5 2100 3rd Party CTI Driver NEC Corporation Select SV9100 3 Party CTI Driver righy click and select Uninstall mi
3. In service 5 EXTENSION Ordinary In service IB EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION 216 Ordinary In service 5 EXTENSION 217 Ordinary In service 5 EXTENSION 218 Ordinary In service 5 EXTENSION 219 Ordinary In service 5 EXTENSION 220 Ordinary In service 5 EXTENSION 221 Ordinary In service 5 EXTENSION 222 Ordinary In service 5V9100 Telephony Servic IB EXTENSION 223 Ordinary In service 5 EXTENSION 224 Ordinary In service a 4 l EXTENSION 200 Ke yset In service TAPI Kernel Mode Service Provider Edit Users 3 NDIS Proxy TAPI Service Provider I EXTENSION 201 Keyset In service 2 Microsoft HID Phone TSP 5 EXTENSION 202 Keyset In service 4 sv9100 Telephony Service Provider 01 x64 IB EXTENSION Ordinary In service 5 EXTENSION Ordinary In service ll EXTENSION Ordinary In service The following dialog box will be displayed Click Add The Select Users screen will then appear Type in the users name Click Check Names the name will then fully resolve Select Users ec Mames Or alternatively click Advanced Select Users Days since last logo ha Find Now to list users Select Users and Press OK Select Users EN a Select this object type Users Object Types From this lo
4. Programs and Features Control Panel Items Programs and Features Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then cick Uninstall Change i Turn Windows features on or off Organize Uninstall Name Publisher SA Microsoft NET Framework 4 Client Profile Microsoft Corporation SV9100 3rd Party CTI Dress Install a program from the network r MEC Corporation The verification message appears Click Yes 549100 3rd Party CTI Driver InstallShield Wizard E Do you want to completely remove the selected application and all of its features Uninstall will begin Once complete the following screen will appear Click Finish 59100 3rd Party CTI Driver InstallShield Wizard Uninstall Complete InstallShield Wizard has finished uninstalling SY9100 3rd Party CTI Driver Back EET Canos Uninstall is now complete It is advisable to reboot the server to take full effect Enabling the TAPI Client To allow a client PC to connect to a Telephony server the client PC should be connected a Domain The user account should already have been assigned to an extension or a domain administrator account will see all devices To enable the client from a command prompt type tcmsetup c servername where servername is the name of the telephony server The example below show the TAPI client being enab
5. Windows Vista Business Ultimate Enterprise 32 Bit Only Note 1 Windows 7 Business Ultimate Enterprise 32 and 64 Bit Note1 Windows 8 Professional Windows 8 Enterprise 32 64 Bit Note1 Windows Small Business Server 2003 32 Bit Only Note1 Windows Small Business Server 2008 64 Bit Only Note1 Windows Small Business Server 2011 64 Bit Only Note1 Windows Server 2012 64 Bit Only Note1 2 5GHZ Network Card Using TCP IP Including WINS DNS services Note The above are the specification for TAPI set up only They may differ when you install an application Note 1 Only Server Operating systems can provide TAPI sharing and have to be used in a Domain environment If the server contains 2 network cards then File and Print sharing must be disabled on the network card connected the SV8100 File and Print sharing must be enabled on the network card that is connected to the Client network A dedicated PC Server is strongly recommended for the SV8100 CTI Server Virtual environments are supported The setup requires you to be logged onto the PC Server as a Local Administrator The server should be connected to the network via the TCP IP Protocol Including WINS DNS services and should include the appropriate number of Client Access Licenses An IT Administrator is normally required during the installation Configuring the SV9100 The SV9100 should have an IP address assigned to the CCPU or IPLE card that is connected to
6. ile nformation CTI Driver Version 1 1 001 CTI Driver Usage Use CTI Driver enable CTI Driver Status Running Status Details If you click on Device list this should now be populated a CTI Driver Device Information 3rdParty i Ti 8 d sn e in a un EE M JE em 7 8S Een Been n t Emen n wo w Jf S To ensure the changes have made full effect it is recommended the computer is restarted To review the configuration of the 1 Party TSP at a later date open via the CTI Driver Configuration Tool icon This will open the full configuration screen again P CTI Driver Configuratian Too Sharing TAPI The NEC products distribute their service to clients from the Server product the previous installation steps provide on the PC installed However 3 Party Products may need to have TAPI control at Client machines To allow other PC users to use the services the server must be enabled To perform this 1t necessary to share through the Windows Telephony Server Only available on Windows Server OS Windows 2008 Server Click Start then click Run and then enter the command mmc tapimgmt msc Telephony es lala 96 E i9 4 pnony SPSVR SMS imo 5 Service Provider Kernel Mode Service Provid
7. leave the My PC IP Address as 127 0 0 1 Enter the correct details including the Extension number you wish to use It is recommended to leave all other items as default 7 CTI Driver Setting 1st Party E cu x File Information CTI Driver Version 1 1 001 CTI Driver Usage Use CTI Driver enable CTI Driver Status Disable Status Details use the CTI Driver select Enable in CTI Driver al Usage and click Apply 519100 Main Software Version CTI OCX License Disable Setting Network Setting A peration Made SV9100 IP Address 172 16 0 10 Multi Line Mode SV9100 TCP Port No C Single line Mode Request Timeout Sec Outlook My PC IP Address 127 0 0 1 Extension Number or Jg Tracelog Level Standard Call Made Auto Speaker Mode 7 Auto Headset Mode starting Option Apply Close Multi Line Mode is the default mode this allows information about the extension plus information on any keys programmed This gives extra functionality to any applications that can support this Single Line Mode is the more standard version giving information on just the extension selected With this option the Outlook item can be selected as this is compatible This allows for out dialling through Outlook Auto Speaker Mode assumes all calls will be taken via Loudspeech or through the handset this is default mode however if you always use a headset select Auto Headset mode as thi
8. 23 CTI System Options 01 CTI Delayed Ring Time 02 CTI Alert Reply Time 03 Incoming Call For Trunk Bridge For Virtual Extensions 7 04 Off hook SLT PHS Wait Time 06 3rd Party CTI IP Address Outlook Dialing Rules In order to dial out directly from Outlook on a pc with the TAPI client enabled the numbers should be stored in canonical format Further information on storing numbers in canonical format see KB318575 for further details http support microsoft com kb 318575
9. 32 Bit Only Windows 7 Professional Ultimate Enterprise 32 64 Bit Windows 8 Professional Windows 8 Enterprise 32 64 Bit Windows Server 2003 32 Bit Only Windows Server 2008 32 Bit Only Windows Server 2008 R2 64 Bit Only Windows Small Business Server 2003 32 Bit Only Windows Small Business Server 2008 64 Bit Only Windows Small Business Server 2011 64 Bit Only Windows Server 2012 64 Bit Only 2 5GHZ 1GB Network Card Using TCP IP Including WINS DNS services A Maximum of 256 1 Party CTI clients can be used on an SV9100 The setup requires you to be logged onto the PC Server as a Local Administrator If a firewall is present Port 8282 should be made an exception so as not to block delay information Note The above are the specification for TAPI set up only They may differ when you install an application Configuring the SV9100 The SV9100 should have an IP address assigned to the CCPU or IPLE card that is connected to the network A TCP Port has to be assigned to the 1 Party CTI driver to connect to the recommended port is 8282 Assign the port in Wizards Advanced Items CTI CTI LAN Port Setup PRG 10 20 Dev9 Set the 1 Party CTI TCP Port to 8282 EasyEdit 1 x Search a TCP Port 1st Party CTI 8282 CTI Server 8181 3rd Party CTI IP Address 0 0 0 0 Disconnect Supervision 4 Programming Level VoIP IP DECT Service Tones User Pro Maintenance A license is requi
10. Hotdesking is performed the terminal will display Rejected Override 22 CTI Link EXIT By default Override is disabled It can be enabled on a per extension basis using Programming Command 15 05 39 Override mode for CTI Pibes O b a T T ke v 1 15 02 Multi Line Telephone Basic Setup 38 Paging Protocol Mode Multicast v L 15403 Single Line Telephone Basic Setup EJ 1505 IP Phone Basic Setup TRES i 39 CTI Override Mode Ta i C 15406 Trunk Access Map for Extensions Disable 40 Calling name display info via trunk for standard SIP Enable E 1 1507F Bunctinn Ee and number Once enabled if a hotdesking attempt is made it will override the extension that is currently using that extension number successfully Important This feature can only work correctly with phones of the same type and number of keys Hotdesking different phone types will cause errors and cannot be supported 3rd Party CTI IP Address Using R2 System software and Version 2 00 of SV9100 PC Programming it is possible to see the IP address of the PC that is running 3ra Party TAPI driver As only one PC can be connected to the SV9100 at any one point in time this can be particularly useful for an installer who could be trying to determine which PC was running the 3ra Part TAPI driver and was connected the SV9100 PRG command 20 23 06 can be used to see the IP address of the PC running the TAPI driver 20
11. cation Entire Directory Locations Common Queries Mame Starts with Columns Description Starts with Disabled accounts Stop Non expiring password a Days since last logon ras OK Cancel Search results E Mail Address In Folder Administrator andy smedley co 2 Guest andy smedley co John Smith andy smedley co Kelly Tate andy smedley co z krbtgt andy smedley co The following will be displayed confirming the names selected Select Users 3 E E Select this object type From this location Entire Directory Locations Enter the object names to select examples John Smith smith andy smedley com Kelly Tate ktate andy smedley com Advanced OK Cancel at Check Mames Click Ok The following screen will be displayed click Ok Edit Users Jahn Smith AND Pismith Kelly Tate AND P ktate Remove You will notice that the user is now against the extension Telephony V9100 Telephony Service Provider 01 x64 C Unimodem 5 Service Provider 1 NDIS Proxy TAPI Service Provider EXTENSION 201 Keyset In service Microsoft HID Phone TSP EXTENSION 202 Keyset In service cy SV9100 Telephony Service Provider 01 x64 El EXTENSION Ordinary In service EWTERICTMA MirdAinari Tri carm Repeat as required to allow all required extensions to users Windows 2003 Server Is th
12. connect an SV9100 telephone extension to a PC via the Ethernet connection on the SV9100 It is aimed for smaller office of between 1 and 10 users The 1 Party driver is installed onto each PC that needs to run 1 Party CTI and talks directly to the SV9100 9 Party CTI employs a similar concept running on a LAN to allow a user to control their extension using a TAPI application The driver used for 3 Party CTI is installed on to a CTI Server that is responsible for all of the TAPI communication to the SV9100 from all of the TAPI clients Both drivers can connect to either the CCPU or an IPLE depending on which is being used Client A Phone Client B Phone Phone Network LAN Data Network mie me Server p 2 gt M CM L ma a a Client A PC Client B PC is a licensed module on the SV9100 and will only work when the appropriate licenses are installed on the CPU BE114078 SV9100 1ST PARTY CTI 01 LIC BE114079 SV9100 3RD PARTY CTI LIC 1 Party CTI Requirements Following are the minimum specifications required to use 1 Party CTI over LAN Telephone System SV9100 Running version 2 or above software and a TCPIP connection to either the CCPU or the IPLE PG Operating System Windows 2000 Professional SP4 32 Bit Only Windows XP Professional Min SP2 32 Bit Only Windows Vista Business Ultimate Enterprise
13. e same steps as 2008 Server but initially reached via a different route To do this click Start Programs Administrative Tools Computer Management Double click Services and Applications and right click on Telephony Select Properties E Computer Management 10 x im File i Action View Window Help Ea A Em 9 E Computer Management Local Service Provider Mame Er ills System Tools Unimodem 5 Service Provider HH Event Viewer J TAPI Kernel Mode Service Provider H Shared Folders NDIS Proxy TAPI Service Provider ES Local Users and Groups Microsoft Multicast Conference T Performance Logs and Alert g Microsoft H 323 Telephony Servic Device Manager Microsoft HID Phone TSP 53 Removable Storage MEC Infrontia Telephony Service E Disk Defragmenter DES pep Windows Small Business Server Windows Small Business Server SBS follows the same installation as the respective 2003 2008 and 2011 versions However for Small Business Server to enable MS Telephony Server in Small Business Server 2008 2011 the following article has to be followed http support microsoft com kb 939394 Due to configuring MS Telephony Server as per following support document http support microsoft com kb 939394 the following 15 also required to enable a Telephony Administrator The Domain Administrator account and or the current logged in user to the SBS Server must be assigned as a Telephony
14. er 7 NDIS Proxy TAPI Service Provider E TAPI Kernel Mode Service Provider QUnimodem 5 Service Provider Microsoft HID Phone TSP L NDIS Proxy TAPI Service Provider 1 100 Telephony Service Provider 01 x64 Microsoft HID Phone TSP 549100 Telephony Service Provid Right Click on the Server Icon and select Properties Telephony File Acton View Help S Telephony H5 Lider F Unimodem 5 Service Provider E TAPI Kernel Mode Service Provider NDIS Proxy TAPI Service Provider rider 01 x64 L Microsoft HID Phone TSP 2 5V9100 Telephony Service Provid Propertes In the Telephony Properties tick the box which says Enable Telephony Server Below in the user name field click the choose user button SPSVR Properties Setup Auto Updates v Enable telephony server Account Information Enter the user name and password of the account to run the telephony User Name NT AUTHORITY Network Service NOTE Telephony administrators have administrative privileges to the telephony service only not to any other resources on the computer Remove Administrators OK Cancel Ay The Select User window will appear type in the name and select Check Names The account must be a Windows Domain account with local admin rights it is recommended to create a new one for clarity Click OK Alternatively use the default as shown here It is recommended that the pass
15. led on a server called CTI Es C Windows system32 cmd exe Cinllsers rhorsley gt temsetup yc CTI Co NUsersrhors ley gt _ Once the command has run a confirmation box will be displayed The TAPI client is now enabled and is available for use There is a known issue that will stop a TAPI client from using the telephony service on Windows Vista 64 Bit 7 64Bit see KB2304914 for details http support microsoft com kb 2304914 Where Windows Firewall is enabled on Server and or Client PC s the File and Printer sharing exception MUST be enabled as an exception under the Windows Firewall settings Where File and Printer Sharing Exception is not enabled the TAPI Client experiences several seconds delay in observing LineCallState messages from the TAPI Server This also can slow the server leading to delay on other clients Disabling the Client To Disable the client start a command prompt EN C Windows system32 cmd exe CowUsers phorsleystcmsetup zd Co Users prhors ley m Once the command has run a confirmation box will be displayed The TAPI client has now been disabled TAPI on a Citrix Client Examples follow using Phone exe operating under Citrix XenApp and Citrix XenDesktop Utilising Citrix XenServer Citrix XenDesktop XenServer All quest OS s joined to xen domain local Controller Server Windows Server 2008 R2 Desktop Master Windows 7 x86 Citri
16. ncel Choose the folder that the TSP will be installed to and click next Use the browse button to select a different location should you need to SV9100 1st Party CTI Driver InstallShield Wizard Choose Destination Location Select folder where setup will install files Setup will install 591 00 1st Parte CTI Driver in the following folder To install to this folder click Next To install to a different folder click Browse and select another folder minimum of 200MB af free hard disk space is required Please select the disk with enough space Destination Folder C Program FilesSWECCTDriver 1 st Browse InstallShield Back Cancel Click Next 59100 1st Party CTI Driver InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If pou want to review er change any of your installation settings click Back Click Cancel to exit the wizard InstallShield InstallShield Wizard Complete The InstallShield Wizard has successfully installed 59100 1st Party CTI Driver Click Finish to exit the wizard The CTI Driver configuration tool will start after the installation is finished Black Cancel The configuration screen will then be displayed Enter the IP Address of the SV9100 and the TCP Port that was assigned when configuring the SV8100 10 20 09 this is usually 8282 You may
17. nctionality to any applications that can support this This is the recommended state for any NEC CTI products Single Line Mode is the more standard version giving information on just the extension selected With this option the Outlook item can be selected as this is compatible This may be required for 3 Party Applications It may be requested by NEC intimes of investigation to turn detailed logging on this can be achived by simply selecting from the drop down box in the Tracelog Level However for normal operation please use Standard Tracelog Level Standard Standard Detail starting Option The Starting Option brings open a new dialog box select Always Running and OK P CTI Driver Setting 3rd Party olx Starting Option of CTI Driver Please select CTI Driver starting option C When application or service started CTI Driver starts It starts when application or service starts use of a CTI function It stops after application ends use of a CTI function Always running CTI driver is started at a Windows startup B It will start CTI Driver Please wait a few minutes When the telephony server is validated in order to use Microsoft Windows Remote Service Provider remote TSP server PC and dient PC need to be restart after completion You will then see a Completed message Click OK If Connection is made OK you will see the following CTI Driver Setting 3rd Farty
18. red for each 1 Party CTI client that will be concurrently used BE114078 You can use 256 1 party CTI clients when the 60 day license is running Installing the 1 Party TSP Before you can install the software you have to logon to the PC as an administrator To install the 1 Party TSP extract the software if zipped and run the Setup exe application Mame CTIDriver 1stSetup At the welcome screen click next 549100 ist Party CTI Driver InstallShield Wizard E x Welcome to the InstallShield Wizard for 5439100 1st Party CTI Driver The InstallShield Wizard will install 519700 1st Party CTI Driver on your computer To continue click Next Cancel Read the End User License Agreement and if in agreement accept the terms and click Next SV9100 1st Party CTI Driver InstallShield Wizard License Agreement Please read the following license agreement carefully END USER LICENSE AGREEMENT PLEASE READ CAREFULLY THE FOLLOWING TERMS AND CONDITIONS BEFORE INSTALLING THE UNIVERGE 8V9100 CTI DRIVER INSTALLING THIS SOFTWARE SHALL INDICATE THAT YOU HAVE ACCEPTED THE TERMS AND CONDITIONS OF THIS LEGAL AGREEMENT IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS DO NOT INSTALL OR OTHERWISE USE THE SOFTWARE A COPY OF THIS AGREEMENT 15 AVAILABLE FOR YOUR FUTURE REFERENCE IN THE LICENSE AGREEMENT TXT C donot accept the terms of the license agreement lnstallShreld Next gt Ca
19. rty CTI Driver InstallShield Wizard B Do you want to completely remove the selected application and all of its features The following prompt will be displayed Press Finish It is recommended to reboot the PC to take full affect SV9100 1st Party CTI Driver InstallShield Wizard B Uninstall Complete InstallShield Wizard has Finished uninstalling 59100 1st Party CTI Driver Back i Eancel 3 Party CTI Requirements Following are the minimum specifications required to use 3 Party Depending on what type of application will be used it may be necessary to use a Windows Server The 3rd Party TSP is installed on to the PC acting as the server Some applications take responsibility for the communications between their application and the server Other applications need to have the TAPI enabled on each PC If TAPI has to be enabled on client PC s then a Windows Server operating system is required If communications is handled by the application then any of the operating listed below can be used Telephone System SV9100 Running version 2 or above software and a TCPIP connection to either the CCPU or the IPLE PC Operating System Windows Server 2000 Server SP4 32Bit Only Windows Server 2003 SP2 32Bit Only Windows Server 2008 32 64 Bit Windows 2000 Professional SP4 32 Bit Only Note 1 Windows XP Professional Min SP2 32 Bit Only Note 1
20. s will put the audio connection to the Headset It may be requested by NEC in times of investigation to turn detailed logging on this can be achived by simply selecting from the drop down box in the Tracelog Level However for normal operation please use Standard Tracelog Level Standard Standard Detail It is advised to restart your PC for this to take full effect To review the configuration of the 1 Party TSP at a later date open via the CTI Driver Configuration Tool icon This will open the full configuration screen again CTI Driver Configuration Tool Uninstalling the 1 Party TAPI Driver To remove the TSP from a PC go into Control Panel Add and Remove Programs find SV9100 1 Party CTI Driver and then right click and select uninstall depending on Windows version terminology may change a little mi Programs and Features Eos occ Control Panel All Control Panel Items Programs and Features Control Panel Home Uninstall or change a program View installed updates To uninstall a program select it from the list and then dick Uninstall Change or Repair igi Turn Windows features on or off Organize 0 Mame Install Size Microsoft NET Framework 4 Client Profile Microsoft Corporation 04 12 2014 38 8MB 40 30319 a 5V9100 1st Party CTI Driver MEC Corporation 04 12 2014 1 1001 When prompted click Yes to begin removing the TSP SV9100 1st Pa
21. settings click Back Click Cancel to exit the wizard InstallShield lt Back Install Cancel The following will be displayed once complete Click Finish SV9100 3rd Party CTI Driver InstallShield Wizard InstallShield Wizard Complete The InstallShield Wizard has successfully installed 539100 3rd Party CTI Driver Click Finish to exit the wizard The CTI Driver configuration tool wall start after the installation Is finished lt Back The Configuration screen will then be displayed Enter the IP address of the SV9100 and the TCP Port number that has been configured 10 20 01 Leave the This Server hostname or IP address set as 127 0 0 1 and the communication time out set to 10 Click next to continue 7 CTI Driver Setting 3rd Party File Information CTI Driver Version CTI Driver Usage Status Details 519100 Main Software Version CTI OCX License Setting O x Disable To use the CTI Driver select Enable in CTI Driver al Usage and click Apply Disable Disable E Operation Mode SV3100 IP Address 192 168 0 10 Multi Line Mode SV9100 TCP Port No 8181 Ci Sade line Mode My PC IP Address 127 0 0 1 Device list starting Option Tracelog Level Standard HEFTE Multi Line Mode is the default mode this allows information about the extension plus information on any keys programmed This gives extra fu
22. the network A TCP Port has to be assigned for 3rd Party to connect to the recommended port is 8181 Assign the port in Wizards Advanced Items CTI CTI Server PRG 10 20 Dev1 Set the CTI Server TCP Port to 8181 EasyEdit i x Search a TCP Port 1st Party CTI 8282 CTI Server 8181 3rd Party CTI IP Address 0 0 0 0 Disconnect Supervision 4 Programming Level VolP IP DECT Service Tones User Pro Maintenance A license is required to turn on ge Party on an SV9100 BE114079 Once enabled Will be supplied 999 allowing up to 999 devices any number of extensions can used the service Installing the 3rd Party Driver Before you can install the software you have to logon to the PC as an administrator To install the 3rd Party TSP click on the CTIDriver3rdSetup Icon Mame cridriverardsetup the welcome screen click next 549100 3rd Party CTI Driver InstallShield Wizard E E xj Welcome to the InstallShield Wizard for 549100 3rd Party CTI Driver The InstallShield Wizard wall install 59100 3rd Party CTI Driver an your computer To continue click Hent Back V9100 3rd Party CTI Driver InstallShield Wizard License Agreement Please read the following license agreement carefully END USEK LICENSE AGREEMENT c i m nat accept the terms of the license agreement InstallShield Next gt Cancel Choose where the software will be installed
23. to and click next Should you wish to change the location where the software is installed to click the Browse button 549100 3rd Party CTI Driver InstallShield Wizard Choose Destination Location Select folder where setup will install Filles Setup will install 59100 3rd Party CTI Driver in the following folder To install to this folder click Next To install to a different folder click Browse and select another Folder minimum of 3 5B of free hard disk space is required Please select the disk with enough space Destination Folder C Program Files MECACTIBDrmeer3rd Browse InstallShield Back Cancel Select System Mode The mode MUST be set as Single System Mode default SV9100 3rd Party CTI Driver InstallShield Wizard Select System Mode Please select Single System Mode or Multi System Mode Select when the server is connected to only one 591 machine C Multi System Mode Select when the server is connected to multiple 59100 machines I s necessary that the CTI application supports Multi System Mode IM aximium of 16 59100 are available to be connected InstallShield Back Cancel Click Install to Continue 549100 3rd Party CTI Driver InstallShield Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation IF vou want to review or change any of your installation
24. word for this account is not changed such as 30 day policies as this will cause the service to fail at a later date Click Ok the following message will be displayed Click Yes to Restart Telephony E E xi service is restarted Restarting the Telephony service may drop any existing calls Restart the service now A The specified changes will not take effect until the Telephony Each client must be allocated the extensions to be allowed to monitor control This is based on the Microsoft Network Logon and is configured within the computer management tool This gives domain user permissions to TAPI extensions Without allocating extensions to users the client computers will not be able to control or monitor their extension Click Start then click Run and then enter the command mmc tapimgmt msc and click on the NEC Infrontia Telephony Service Provider In the right hand pane there will be a list of extensions Telephony AA ES 7 E Telephony Ei fe SPSVR Lj Unimodem 5 Service Provider _ TAPI Kernel Mode Service Provider NDIS Proxy TAPI Service Provider J Microsoft HID Phone TSP EXTENSION 200 Keyset In service 5 EXTENSION 201 Keyset In service 5 EXTENSION 202 Keyset In service IB EXTENSION Ordinary In service 5 EXTENSION Ordinary In service E EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary In service 5 EXTENSION Ordinary
25. x Receiver Virtual Desktop s Windows 7 x86 XenDesktop Windows x86 API Server xen domain local xen domain local Windows Server 2008 R TSP Figl 2 The above 15 the setup used to provide TAPI operation under XenDesktop This method requires the Microsoft TAPI Client to be installed onto the Master Desktop running Windows 7 x86 Phone exe 15 also installed onto the Master Desktop Users connecting to a Virtual Desktop via the Citrix Receiver operate the Phone exe application Citrix XenDesktop XenApp Server Farm xen domain local Windows Server 2008 R Windows x64 TAPI Client temsetup Citrix Receiver Phone exe Published Application Phone exe Application Delivery LAFI Server DOC DNS xen domain local xen domain local Windows Server 2008 R2 TSP Fig1 3 The above is the setup used to provide TAPI operation This method requires the Microsoft TAPI Client to be installed onto available Citrix Server Farm with phone exe published as an available application to users of the Farm Users connecting to the Server Farm via the Citrix Receiver operate the Phone exe application Citrix Versions utilised for test it is recommended this version or higher is utilised for provision of TAPI Citrix XenApp 11 6 1 build 10007 Citrix XenDesktop 5 5 Citrix XenServer V5 6 100 SP2 Hotdesking with CTI It is possible to hotdesk on DT700 800 Softphone when 1st or 3rd party CTI connections are established If
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