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MyCalls Installation Manual

1. HARDWARE PARAMETERS SERIAL NUMBER SET CS ID SET HARDWARE REVISION SET BOARD TYPE SET MARKET TYPE SET COMPONENT REVISION Znter Selection 2 CS IDENTIFICATION 22 current active setting 22 current user setting 2nter the CS Id 2 CS IDENTIFICATION 22 current active setting gt current user setting 12 Press escape twice to return to the main menu 13 Select option 7 to logoff 14 From the logoff menu select option 2 to save changed config and press enter 15 You will return to the enter password prompt 16 At the enter password prompt type d0 then press enter 17 Type q and press enter to close the VPS exe application down and then open VPS exe again 18 You will return to the following screen where you will see the CSID that you have set ca C Program Files Retell Sense bin yps exe DEVICE A PRI 2 199647 RA 17095047 14 5 CSID 2 uptime 6 6 6 CS uptime 8 60 6 build 1705097 1515 IsoRead buffers perSec 10309 7 totd 22688_ act ive i iIIsoRead dru errs total drur 0 lostTrans e partialTrans 19 Type g and press enter to close the VPS exe application down 20 From the Start Programs Retell Sense Services Start Service 21 This procedure can be repeated for each unit that needs an ID setting 22 Make sure you only have the unit plugged in that you are setting the ID for Aspire MyCalls Installation Manual Page 90 Aspire MyCalls Installation Manual To check that each un
2. Edit Report Item Use the Edit Report Item option when you wish to modify the configuration of the report Copy Report Item usa the op Report Item option when you wish to create a copy of this Change Group Use the Changes roup option to move the report item to a different or new Enter a new name for the group and click ok Change the Report Item Group 2 x Enter a group name for this report item You may either select an existing group or enter a new group name to help organise the Report Items Report Group Sales Reports v OF Cancel The new group will be created under report items When the group has been created you can drag and drop report items between groups Aspire MyCalls Installation Manual Page 33 Aspire MyCalls Installation Manual Running Reports Using Report Templates From the Reports Reports menu expand Report Templates Usage There are two ways you can run a report you can either Configure and Run Now or Create a Saved Report Item Configure and run now is used to run a one off report you complete the report wizard as normal and the report will displayed in the report viewer If you create a saved report item the report will be listed under report items If the report you are creating is intended to be run one a regular basis then create a report item Configure Reports Elz Report Templates E A System Top Calls 8 A Usage fe Call Details Provides a l
3. i MyCalls Installation Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation TF you want to review or change any of your installation settings click Back Click Cancel to exit the wizard InstallShield Once complete click finish ie MyCalls Installation Wizard Installation Wizard Completed The Installation Wizard has successfully installed MyCalls Click o Finish bo exit the wizard Aspire MyCalls Installation Manual Page 46 Aspire MyCalls Installation Manual User Roles Users can be created in the MyCalls application and then can be assigned a role The role assigned to the user defines what access level they have in MyCalls An explicit list of what features are available to the different roles is available in MyCalls Help Menu Show Version differences A user can login to any PC running the MyCalls application Each user role requires a valid license to be able to login to MyCalls As layouts are assigned to users wherever the user logs in they will always load their layouts that they have created or the layout that has been assigned to them Agent Desktop User The Agent Desktop user is a way to run a cut down version of MyCalls It designed to allow a user to view a layout that has been predefined and assigned to them by a supervisor To create a Agent Desktop User from the configure menu click Organisation then select Create a
4. After the upgrade has taken place carry out the config import procedure for the General page only Once you have done the config import launch the MyCalls application Click Help About and check the version number is the version you upgraded to Aspire MyCalls Installation Manual Page 57 Aspire MyCalls Installation Manual MyCalls Mylalls Verfion 1 6 0 0 Copyright 2004 2006 Relmar Software Solutio i Microsoft NET Framework Version 20 50727 034 Copyright 1988 2006 Microsoft Corporation All tights reserved This Product is licensed to Richard Horsley NEC Internal License Details From the View menu click on Audit log Check the Configuration Import was a success Drag a column header here to group by that column Column Chooser Dates T ime System Category Action Result who 14 12 2006 10 18 pel 23d Application Import Start Success amp Configuration Import Completed OK A SYSTEM 1412 2006 10 18 pel 234 Decoder Transp i Start i Success fead Office _SMDF SYSTEM 14 72 2006 09 08 pe1234 Application Start Success gt Alarms Call Records amp Audit Log Licensed to User Company Expires on 13 01 2007 Logged in User None From the view call records menu make sure calls are being processed Drag a column header here to group by that column Column Chooser Date Time From Device To Device Number User Location Abbi
5. When prompted enter a name for the alarm and click next System Alarm Configuration Wizard 3 x System Alarm Wizard Please enter a name for this system alarm so that others can easily identify it Hame No Calls for 5 Minutes Prey Mert Finish Cancel Aspire MyCalls Installation Manual Page 41 Aspire MyCalls Installation Manual You can now apply the schedule and distribution list to the alarm You may also set a severity for the alarm i b System Alarm Configuration Wizard l 5 x System Alarm Wizard This page allows you to specify the scheduling severity reporting and notification distribution ofthe alarm Schedule the alarm using the Alarm Schedule Working Week ll The alarm will always be sent to the Real Time Monitors i Send the alarm to the members of the Alarm Distribution List Email Managers ll Send the following report schedule to the email members of the Alarm Distribution List This alarm should be displayed as Information 7 Warning Severe Critical Prey Next Finish Cancel Enter values as required For example if you want to be notified when MyCalls does not received a call for 1 minute check the Monitor the PBX box and enter 1 minute You can also monitor the available disk space on the PC System Alarm Configuration Wizard i Ioj x System Alarm Wizard This page allows you the specify how long to wait after receiving the last p
6. Aspire MyCalls Installation Manual Group Summary Configuration a O x Select the Extension Groups to include in the report By selecting the include deleted extensions itis possible to report on extensions that are no longer active in the configuration Calls will not be double counted if they exist in multiple groups such as All Extension Types and a User group Extension Groups to Include O All System Phones di O All User PEX Phones Celect All O All User Phones O All Voice Mail Ports O SALES L Select None O Unassigned Extensions T Include Deleted Estensione Type part of a number here 20 Included Extensions 204 205 T DEMEYE F F 4 F Prev Next Finish Cancel To include a specific device group select it from the list of groups To select individual devices start to type in the device number in the Type part of number here box Then select the extension or extensions to add and click add The extensions that will be reported on are listed in the Included Extensions box You may also filter by Dialled Received Number Costing Type or Call Duration Call Details Configuration aa x Specify the devices to filter the report to The report can filterthe results to only include calls that match selected criteria such as only list calls that were handled by Extension Group Sales Select the types thay you wish to filter the results to The f
7. This document contains proprietary information that is protected by copyright All rights are reserved No part of this document may be photocopied or reproduced without prior written consent of NEC Infrontia 2007 by NEC Infrontia LTD Aspire MyCalls Installation Manual Document History Revision 1 0 April 2006 First release Revision 1 1 October 2006 Update for 1 4 4 0 LAN Wallboard Extension Status Remove Serial Support for SMDR Remove Installations Scenarios Revision 1 2 Jan 2007 Add upgrade procedure Add Canned Reports Revision 1 3 May 2007 Add Vista support Add call recording Revision 1 4 Oct 2007 Add new licensing Add new upgrade procedure to 1 6 Add Call recording for up to 120 Channel Add Call recording Quick Search Revisions 1 5 March 2007 Update to MyCalls 1 7 Add Exact Channel Mapping Update User Roles section Aspire MyCalls Installation Manual Page 3 Aspire MyCalls Installation Manual Contents CONCISA 4 Prouet DOSO O RR RO TA 5 EER E E 6 Telephone SYSTEM cirie iaia 6 My Call PCSPECICAl Oliena 6 IL PARRA 7 MSOUDila at 7 SMDR Configuration i 7 Installing MYCallS 11 CONTOUR RT UOMO OM aesan E E A E EE E 15 1 Ro E A 18 Check Calls are being CaptUred cccccccccseeceeesesececeseeeceeeseeeeeeseeeeeeesseeeeeeseeaeseesaaeees 18 Viewing Amending Configuration ii 19 Setting Up Real Time Display WINdOWS i 22
8. Version 1 7 of MyCalls uses SQL Express 2005 for store its database in Prior to version 1 6 of MyCalls MSDE was used to store its database in If you are upgrading to MyCalls from a version of MyCalls prior to version 1 6 then observe the instructions to remove MSDE If you are upgrading from MyCalls 1 6 to 1 7 then ignore the instructions to remove MSDE Before you carry out an upgrade it is recommended that you take a backup of the current data as a precaution Todoa backup choose database backup from the System menu in MyCalls Note If you are upgrading the Aspire System Software you should do this before upgrading the MyCalls software The MyCalls Server Starting on the MyCalls Server PC the procedure for upgrading MyCalls in as follows In your operating system go to Add or Remove Programs select MyCalls from the list and click Remove f Add or Remove Programs Ju 0 x Es Currently installed programs MM Show updates Sort by name Change or Remove Programs Microsoft WET Framework 1 1 if Microsoft SQL Server Desktop Engine KS Size 69 07MB g MyCalls Size 457 00MB Add New Click here For support information Used occasionally Programs Last Used On 14 1 p Ta To change this program or remove it From your computer click Change or Remove a T Norton Ghost Size 60 30MB Components E SigmaTel C Major Audio fa E Windows Installer 3 1 KB893603 i xN120 PCPro Size 27 91MB Set Program is Ac
9. mia vio PRG Easy edit Apps Setting 192 168 1 1 209 255 255 0 Default Gateway 0 0 0 0 i Default Time Z ieee Time Zone efault Time Zone AspireNet CUM NIC Setting Automatic Detection Tie lines Aspire MyCalls Installation Manual Page 7 Aspire MyCalls Installation Manual Using the SMDR Setup SMDR Port Settings enter the TCP Port used for the SMDR The recommended value for this is 4001 E Untitled Aspire M MF Level File Telephone Setup Programming Advanced Communications View Help Fiuk Qs Bf DOP 4 O0 eH s TCP Port e g 4001 Com Port Baud Rate ae arch Tree Bar lw c Ejk ja oma 19200bps bd PRG Easy edit Apps SMDR a Setup i SMDR Port Settings ra SMDR Service Options O SMDR Output Options k O SMDR Date Format ez SMDR Output For Extension i O SMOR Output For Trunks Configure the SMDR Setup SMDR Service Options page as follows Output Port Type LAN NTCPU Header Language English Omit Digits 0 Minimum Digits Minimum Digits Minimum Ring Time all 0 E Untitled Aspire M MF Level Telephone Setup Programming Advanced Communications view Help U4 bee Qe bet 100400 Re ee SMOR Fort Qutput Port Type Output Header mit Digits Minimum Minimum Minimum eee e ee i E Destination Language Digits RIGO Ring Time gt 2 J sss gt gt Number PRG Easy edit Apps LAM ENTEPU M
10. 6 InterReads 2 InterWrites 2 gt active B total H Ind Req Conf Resp 4 Dis H delta W Extra dailed dis 0 intercept curVors 8 totAutoWors Calls h 09 last call ended 6 80 80 ago Rx errors Unknown commands 1 Zero Plci Active buffers LookAside s1ize 52466 actual 52480 gets 34464 releases 228064 Iso psh 0 pop 0 size Intr psh 2 pop 2 Tsoi psh pop 226688 reset 6 curldx 1260 Intr psh 2 pop 2 SenseQ psh 2 pop 2 s1ize MainLoop loops 24 waits 23 Galla 4 Type hthen press enter for the help menu 5 Now type sdd device number where device number is the number noted in step 3 For example if the device is 0 type sdd 0 and press enter No reaction is given back Typically you would type sad 0 6 Type d1 and press enter 7 When prompted enter the password retell and press enter 8 You will be presented with the following menu Retell Ltd Voice Recording Communication System PRI USH 190607 RO Enter Password retell INTRODUCTION CARD CONFIGURATION SYSTEM PARAMETERS ANALOGUE PARAMETERS HARDWARE PARAMETERS MAINTENANCE CHANGE PASSWORD LOGOFF Enter Selection 9 From the menu select 4 for hardware parameters 10 In the hardware parameters menu select option 2 set CS ID 11 Type in the ID that you require for the unit Aspire MyCalls Installation Manual Page 9 Aspire MyCalls Installation Manual ca C Program Files Retell Sense bin yps exe
11. 8 LO 1 8_ _ 82 2 _ __ 1 88 2 20_ 84 8 x 88 ___ 2 o 8 0 8 o 8 e 0 o O 0 O O o 2 A O e 0 28 e 2 i 8 40 ii D Channel Do Not Assign D Channel Do Not Assign 10 e 2 o a LO 100 o 4 f A i _ LO s___ 0 a LO e C o A o_o o ___tr r LO amp 06 T LO sO i d06 4 LO___0__ _ 0 Aspire MyCalls Installation Manual r 0 D Channel Do Not Assign D Channel Do Not Assign I ee ee Aspire MyCalls Installation Manual Page 95
12. Archive Port 9202 gt Test Connection Aspire MyCalls Installation Manual Page 7 2 Aspire MyCalls Installation Manual Once you have entered the name click Test Connection MyCalls will check to see if it can access the call recording database Retell Configuration s 1 The database connection was successfully tested If playback does not work make sure that the Password has been correctly entered Trunk licensing is where the recording licenses are assigned to trunks Note if you have a license for 4 Digital trunks the trunks must be configured at ISDN trunks in MyCalls Under the trunk licensing options tick each trunk that will be recorded The number of remaining licenses will decrease as the licenses are assigned to each trunk Trunk Licensing Remaining Licenses Lins 001 Cr See eee TE Line 002 Digital Line 003 Dig o Analogue 3 Line 004 Digtal i on ano Line 005 Digital F IF 3 eee eee eee eee eee eee To exclude certain types of calls from being recorded click the Recording Rules button The following screen is displayed Retell Yoice Recorder Configuration Recording Rules ax You may specify the Extensions DIDS Callers Users Trunks for which call recording is to be allowed or blocked You may also specify that only incoming calls are to be recorded for example Estensione Selected A amp vailable amp Do not record the selected extensions E Only reco
13. Costing Clase Duration Ring Time Call Cost CY 14 12 2006 10 11 200 EXT 200 O0 Line DO NO it Ad None 00 00 00 00 00 00 i 0 00 4 211 200 EXT 200 002 Line 002 None Out Abd None 00 ED 00 14 12 2006 10 11 200 EXT 200 003 Line 003 ie nn one 0 0 00 4 og Alarms L2 call Records Call Records S Audit Log Licensed to User Company Expires on 13 01 2007 Logged in User None Clients MyCalls Client upgrades are the same regardless of which version you are upgrading from The procedure for upgrading Client LAN Wallboards is similar that for Servers Simply go to Add Removes Programs and un install the existing version of MyCalls Then install the new client software as described in the Installing MyCalls in a Client section of this manual Aspire MyCalls Installation Manual Page 58 Aspire MyCalls Installation Manual Call Recording Overview MyCalls Call Recorder gives you the ability to record and playback calls on ISDN trunks A recording unit is placed between the Network Termination Equipment NTE and the ISDN card in the PBX The calls are now terminated at the call recording unit and re generated to the PBX There is a USB lead on the call recording unit that is connected to a PC As calls pass through the call recording unit they are streamed onto the PC and stored in a database MyCalls has its own database of calls made and received on the PBX Using MyCalls call recorde
14. E E E E E E 26 Pre Defined ReporiS iii 26 REPOL GOUD iii E E E AE E 33 Running Reports Using Report TemplateSs ii 34 Miriana 36 Evaluation of MyCalls Call Manager Lia 44 aE UE LE i ATE O ON AO A O E O O ONN A 45 Doa E eat 47 Agent Desktop USE ii 47 Other User Robson 50 L Ente DI Replacement and Upgrade Licenses i 54 ace RIE E E REA 55 Call Recording aaa 59 B E EE A A T 59 FICQUITEIME N s e R E E iii 60 Configuring the ISDN card in the PBX i 61 Connecting The Call Recorder 61 Locating the Call Recording Unit and PC 62 Installing the call recording software 62 OSCO T a UO a e EE E E E E ai 72 Call playback users and groups 74 PAVING WACK CANS curiosare ata E E aiar 76 Finding Recorded Calls etti 78 QUICK Carcuro itinerari 78 Customising the Call Records View i 79 See eao ale ea ani 85 Multiple Call Recorder Sample Configurations 92 Aspire MyCalls Installation Manual Page 4 Aspire MyCalls Installation Manual Product Description Aspire MyCalls is a complete call management package It works by collecting real time activity and calling logging events Statistics and reports can then be generated based upon information captured The configuration import tool makes the setup procedure quick and easy MyCalls
15. E Windows Media Encoder 9 Series Media Encoder This wizard installs Windows Media Encoder 9 Series Windows Media File Editor i Windows Media Stream Editor Windows Media Profile Editor Windows Media Encoding Script User documentation To continue click Mext i Windows Media Encoder 9 Series Licence Agreement License Agreement Pe Windows Itisimp ortant to read the license agreement ca refully END USER LICENSE AGREEMENT FOR MICROSOFT WINDOWS MEDIA ENCODER IMPORTANT READ CAREFULLY This Microsoft End User License Agreement EULA is a legal agreement between you either an individual person or a single legal entity who will be referred to in this EULA as Yow and Microsoft Corporation for the Microsoft software product that accompanies this EULA incliding any associated media printed materials and electronic documentation the Software Product Pr md mh a hai di a d oo ad a ue Mh Mal Ido not accept the terms in the License Agreement lt Back Cancel Aspire MyCalls Installation Manual Page 63 Aspire MyCalls Installation Manual Click next to accept the default installation location i Windows Media Encoder 9 Series Setup 3 xl Installation Folder You can specify the installation folder for Media Encoder Series Windows Media Encoder 9 Series Installation Folder c Program Files Windows Media Components Encoder Browse Click i
16. Enable Call Playback box click OK to save any changes Assign the correct user role Users are people who in generally employed by the organisation By setting the users role you can restrict configuration modifications to the appropriate USEFS Mame Abbreviation val Cooke Job Title Group Organisation User Role Email Address PRX Administrator Fassword perl __ Iv Enable Call Playback Enable Real Time Statistics It is also possible to setup hierarchal type permissions to allow certain users to only playback calls from their group In the example below the highest level group is called group 1 and in that group there is a user call Supervisor The user supervisor can playback any calls from any calls associated to Group 2 and Group 3 The user Group 2 Supervisor can only playback calls in the group named group 2 The same principle applies to the user Group 3 Supervisor it can only playback calls for users in group 3 Aspire MyCalls Installation Manual Page 7 4 Aspire MyCalls Installation Manual Configure Organisation Structure E ery Organisation AR 3 Group 1 Et ia Group 2 Di f User EE ft User 2 i al h Group 2 Supervisor Gi A Group 3 EA i S User 3 ji oP User 4 User User 3 Users are people who in ger users it will be possible to re This is very useful where ag telephones m Tasks Edit User Configuration i iin a Group 3 Supervizor bese A Supervisor m All
17. Extensions Check that extensions are enabled for SMDR output File Telephone Setup Programming Advanced Communications View Help D E ma Q Sel him t 2GH 4 0eMeesimeiee Extn Port Extn No Extn Name SMDR Output a Search Tree Bar x Et Ziv isc gt gt PRG Easy edit Apps SMDR i i Setup i O SMDR Port Settings He SMOR Service Options O SMDR Output Options EXT 400 Enabled EXT 401 Enabled gt 2 ba SMDR Date Format EXT 402 Enabled em Da SMER Output For Extensions wT Al SMOR Qutput For Trunks ExT 203 Enabled i Group ExT204 Enabled Check the trunks are enabled for SMDR output File Telephone Setup nas Advanced Communications wiew Help OSM S Se iQ L AEE E E O Search Tree SSS Bla 7 wv lt gt gt a Trunk port Trunk Name SMOR Print out Ol Line 001 Enabled SMOR oz Line 002 Enabled i 0 Setup 03 Line 003 Enabled O SMDR Port Settings 04 Line 004 Enabled gt gt O SMDR Service Options O SMDR Output Options 2 oe SMDR Date Format OD SMDR Output For Extensions il SMDR Output For Trunks 05 Line 005 Enabled gt 06 Line O06 Enabled gt oF Line 007 Enabled os Line 008 Enabled 09 Line 009 Enabled sl 10 Line 010 Enabled gt 11 Line 011 Disabled Paging Doorphones CAP NUM SCRL _ N
18. New Alarm Distribution List A gt Emergency Alarms Use the Create a New Alarm Distribution List wizard to A E Status Alarms add a new alarm distribution list You will be able to specify a set of email addresses and a set of computers to send a message to You will also be able to specify a set of programs to start running Enter a name for the distribution list and click next Ye Alarm Distribution List Configuration Wizard D x Alarm Distribution List Wizard Please enter a name forthis alarm distribution list so that others tan easily identity it Name Email Managers Prey Next Finish Cancel Aspire MyCalls Installation Manual Page 39 Aspire MyCalls Installation Manual If you wish the alarm to be emailed enter an email address and click add Add as many email address s as required Click next when you have finished Ye Alarm Distribution List Configuration Wizard 10 x Alarm Distribution List Wizard This page allows you to specify to which email addresses an alarm notification will be sent Email Addresses managerstsemall com Add Remove Email Address someoneMsomenwhere com Prev MH ext Finish Cancel You may also enter a target computer name MyCalls will send a message to the computer notifying them an alarm has been triggered To run an external program when an alarm has been triggered enter the program in the process name area Click finish when complete
19. O0 O od OA O 42 1 12 PB 1 _ l o Y B O 44 dt 14 obo S T __ _i _ n O ae O_O O0 OQ 497 4 18 O _ DIILIro 1 S Y OB O vr 0rrr r r _rri ttitani i 2 amp _ S T ry O 2 1 O0 a a 22 O0 S RB O 28 1 lt 24 24 O0 25 O0 O26 O 26 a _ S a 2 27 O0 2a OB O0 S 2 OD o 0 Y Od O 380 a 0 A E D Channel Do Not Assign 88 gt _LOUV_ O 84 gt _ a 3a a _ sir ez _I_oeo_ LI ___ amp s OE 386 a O PF a SS 88 2 O0 S e O 8 lt 2 lt O0 S A O 40 a O0 8 Y O a 2 lt O0 a 9 42 2 O0 0 O 488 2 O0 O O OoOo w O0 Y 1 O 46 2 0 YOBB O 46 2 a O OA O OoOo A O0 O15 O 488 a O0 1 O Oo aB 0 Y B O Aspire MyCalls Installation Manual 50 2 0 19 51 2 0 20 52 2 0 21 53 2 0 22 54 2 0 23 o 5 2 O ____LOOO 24 _ O i 86 2 ____LO 2 _ o SI 2 e _ i 88 2 0 2 O i 8 2 0 La O 60 2 O e 2 _ 6 a e___L___ O o 65 LO 1 o LO 2 o F 0 L__sgr i 68 LO 4 o OO O 0 a __LOQ e_P__ o A 0 LO O ooo 3 S _ L__ 8 o B o 4 8 o 5 _ Y A i 6 0 y 1 o 8 LO 1 _ O i 8 lt LO A o 2 LO 18 o 8 IO i
20. Users For the Hierarchal user structure to work correctly the users must be assigned to extensions To assign a user to an extension go to configure telephone system and edit an extension Edit the Extensions The type and user group of multiple extensions can be changed by clicking the right mouse button and copying then selecting and pasting onto the other extensions To edit an individual extension click the edit button f for that extension Use the Edit User Config membership or user defin Drag a column header here to group by that column Humber de Name 200 EXT 200 Unassigned None Edit we da poaa geen aana ainai up RE ne NATE ELE OM I a OM RE A e oe Se re n dn i m Lan 21 J07 LCST ANI era du al CAI Click edit against the extension you wish to assign to a user Identify an Extension An extension should be named and assigned ta a defined user to help others A understand its use By specifing the extension type reports on specific types of extensions canbe produced ifthe extension is an AutoAttendani Voice Mall or Announcement extension then setting a voice mail timeout will cause any incoming calls to this extension connected for less than the voice mail timeout to be marked FE Code Humber Head Office 200 Iv Enable Real Time Statistics Mame Default User EXT 200 IN one Select Click the select button to choose a user You can begin to type in the user name to lookup and nam
21. as a single call or reported on individually Typically trunk side reporting would consolidate calls and extension side reporting would report on individual calls Custom Call Records Yiew Configuration Be Consolidate Transferred Calls Prev HM ext Finish Cancel The next step of the wizard allows you to filter the call records view by any of the options shown below Tick which ever options you wish to filter on and click next Call Details Configuration a Li Ioi x Specify the devices to filter the report to The report can filter the results to only include calls that match selected criteria such as only list calls that were handled by Extension Group Sales Select the types thay you wish to filter the results to The filtering will be configured later in the wizard depending on what you select Ifyou do not wish filter the results to a certain type of device then do not not select that option Account Codes Groups Filot SRO Costing Types CallersGroups iw Extensions Groups Call Durations Iw Call Types PBs Trunks Groupes Users Organization Groups DIDs Groups Dialed Received Numbers Prey Hert Finish Cancel To filter by an individual device or device group check the box next to the group for example Extensions Groups and click next Aspire MyCalls Installation Manual Page 81 Aspire MyCalls Installation Manual Group Summary Configuration i rg Oo
22. copied renamed and customised From the MyCalls Menu go into Reports Reports and expand Report Items There are two main types of reports Lists and Summaries A list report will display individual call details showing the time date CLI and other information relating to the call A summary report will display the number of calls totalled up and other statistics There are 3 default folders containing reports Daily Monthly and weekly Expand one of them and choose a report configure Reports i E 2 xl H A Report Templates _ Daily Reports List All Abandoned Calls Provides a list of detailed calls that are grouped by a specified device type such group y a sp YH ja List All Calls as extension or account Code The report can be further filtered so it only i 3 List All Calle by Telephone Number applies to a certain range of devices such as a specific extension group or ie y elep Ppues to d H group sA List All Calls to Voice Mail organisation group sn i List All Outgoing Calls Tata 5 E List Call Costs by Most Expensive Call sa List Top Dialled Numbers Run Report ltem 3 List Top Received Numbers Use the Run Report tem option to run the report with the configuration that ve a Summary Profile Abandoned Calls by Half Hour was saved when it was created A Summary Profile All Calls by Half Hour Edit Report Item ul I Summary Profile Ans Abd Calls by Ring Time Use the Edit Report Item option when you wish to modi
23. detailed reports For example selecting only Incoming Abandoned will only list calls that the caller hung up on before the call was answered Note that the Ans and Abd columns in the reports will include both internal and incoming calls if selected on this page l Call Types to Include he Incoming W Incoming Conference Select All k Incoming Abandoned le Incoming Abandoned Voice Mail ll Incoming Transferred Select None kel Incoming Pickup x W Show Advanced call types Call Type Groups All Incoming call types AI Outgoing call types All Internal call types Prey Mext Finish Cancel Aspire MyCalls Installation Manual Page 32 Aspire MyCalls Installation Manual Report Groups Report groups are available to help organise reports into logical groups In default 3 groups are created Daily Weekly and Monthly reports To create your own report group click on an existing report item and click change group Configure Reports i E 2j x E A Report Templates f z System Summary All Calls H A Usage E A Report Items Provides a summary of the volumes and handling times of different call types for F Daily Reports any given type of device E 5 Monthly Reports Task i Summary All Calls Rae A Summary All Calls by Costing Type Run Report Item H 5 Weekly Reports Use the Run Report Item option to run the report with the configuration that was saved when it was created
24. new user Configure Organisation Structure x fata Organisation All Users Organisational Groups Organisational Groups are the logical groups of employees that exist within the organisation They are arranged in a heirarchy and groups can exist within other groups It is typical that an organisation be split up into different departments and then maybe different teams Tasks Create a New Group Use the Create a New Group wizard to add a new organisation group such as a Department Team Create a New User Use the Create a New User wizard to add a person who is a member of this organisation group Aspire MyCalls Installation Manual Page 47 Aspire MyCalls Installation Manual Give the user a name and choose Agent Desktop User and click ok ss Abbreviation Name Agent Desktop User Job Title Group Organisation E mail Address User Role El Create a layout in MyCalls you want to appear on the Agent Desktop application If you want the layout to be Always on Top in the Agent Desktop select Always on top from the view menu before carrying out the next step MyCalls Demonstration Layout Configure view Reports System User Demonstration Help i er amp dla 3 2 fa a 3 Default Abandoned Calls Incoming Calls Outgoing Calls All DIDs Demo PBX All Trunks Demo PBX f All Trunks Demo PBX Click the layout menu save public Enter a name for t
25. side reporting would report on individual calls During this part of the report wizard you may choose to Consolidate Transferred Calls In a call scenario where a call is answered by extension 200 and transferred to extension 201 MyCalls will treat this as two calls The reason for this is because the telephone system will output an SMDR record for each time an extension is connected to a trunk By consolidating transferred calls a call handled by multiple extensions is treated as one call assigned to the first extension to answer it E Call Details Configuration Ioj x Specify the devices to filter the report to The report can filter the results to only include calls that match selected criteria such as only list calls that were handled by Extension Group Sales Select the types thay you wish to filter the results to The filtering will be configured later in the wizard depending on what you select Ifyou do not wish filter the results to a certain type of device then do not not select that option Account Codes Groups Pilot Numbers ee Costing Types Gallers Groups iw Extensions Groups Call Durations lw Call Types PBs Trunks Groupes Users Organisation Groups DlDs Groups Dialed Received Numbers Finish Cancel To filter by an individual device or device group check the box next to the group for example Extensions Groups and click next Aspire MyCalls Installation Manual Page 29
26. x Select the Extension Groups to include in the report By selecting the include deleted extensions itis possible to report on extensions that are no longer active in the configuration Calls will not be double counted ifthey exist in multiple groups such as All Extension Types and a user group Extension Groups to Include O All System Phones PA O All User PE Phones O O All User Phones si O All Voice Mail Ports LJ SALES L Select Mone O Unassigned Extensions x Include Deleted Extensions Type part of a number here 2d Included Extensions Finish Cancel To include a specific device group select it from the list of groups To select individual devices start to type in the device number in the Type part of number here box Then select the extension or extensions to add and click add The extensions that will be reported on are listed in the Included Extensions box You may also filter by Dialled Received Number Costing Type or Call Duration E Call Details Configuration 2 dal Ioj x Specify the devices to filter the report to The report can filter the results to only include calls that match selected criteria such as only list calls that were handled by Extension Group Sales Select the types thay you wish to filter the results to The filtering will be configured later in the wizard depending on what you select Ifyou do not wish filter the results to a certa
27. 1 Description Empowered by Innovation INI E 2 Requirements 3 Programming 4 Installing MyCalls 5 Config Import 6 Using MyCalls 7 Licensing 8 Evaluation of Call Manager 9 Upgrading 10 MyCalls Call Recorder Aspire MyCalls Installation Manual 991651 5 1 5 For 1 7 0 0 This manual has been developed by NEC Infrontia LTD It is intended for the use of its customers and service personnel and should be read in its entirety before attempting to install or program the system Any comments or suggestions for improving this manual would be appreciated Forward your remarks to NEC Infrontia LTD 75 Swingbridge Road Loughborough Leicestershire tech_support neci co uk www neci co uk Nothing contained in this manual shall be deemed to be and this manual does not constitute a warranty of or representation with respect to any of the equipment covered This manual is subject to change without notice and NEC Infrontia has no obligation to provide any updates or corrections to this manual Further NEC Infrontia also reserves the right without prior notice to make changes in equipment design or components as it deems appropriate No representation is made that this manual is complete or accurate in all respects and NEC Infrontia shall not be liable for any errors or omissions In no event shall NEC Infrontia be liable for any incidental or consequential damages in connection with the use of this manual
28. PC Recorded calls can be archived to free up space from the PC Note 2 There must be an available USB port for each call recorder that will be connected to the PC Only two call recording units can be connected to one USB controller on a modern PC you could have 6 USB ports on a PC that all run off one controller If more than two units will be connected to one PC then is will be necessary to install a separate USB controller card in the PC Once two call recording units are connected to USB controller then no other USB devices should be connected to the controller Where a USB keyboard and mouse are connected to the PC a separate USB controller should be used for the call recording unit The PC Specification for a call playback client is as follows Intel based processor 2 5GHz 512MB RAM 6GB of available Hard Disk Space Windows 2000 XP Pro A sound card and speakers are required for call playback Aspire MyCalls Installation Manual Page 60 Aspire MyCalls Installation Manual Configuring the ISDN card in the PBX Primary Rate ISDN If you are using PRI the card must be set to have CRC4 ON you set the configuration in Easy Edit Cards ISDN Port Setup PRIU Setup The card must also be set to trunk mode refer to the hardware manual for further information 2 Untitled Aspire MIN Level l i File Telephone Setup Programming Advanced Communications Yiew Help OSHS See Q fe Bim F 03 MoO Slot ISDN Logical CRC La
29. Programming Advanced Communications View Help DO h balle BF FE 400 000 IP Address 192 168 1 1 EE Fa sa gt gt TE Subnet Mask 255 255 255 0 PRG Easy edit Apps Default Gateway 0 0 0 0 i Default Time Z plas Time Zone efault Time gone AspireNet CVM MIC Setting Automatic Detection Tie Lines NAT Router Not Used Hotel Default Gateway WAN 0 0 0 0 NTCPU IP Network Setup ICMP REDIRECT Enable DE i fa RTP Forwarding Mode Disable O Service bones Ready IOP NUM SCEL Le From the Easy edit ACD ACD MIS Setup page set the ACD MIS Connection to LAN NTCPU Enter a TCP port number for the connection The recommended value is 4000 Fie Telephone Setup Programming Advanced Communications View Help OSE Sma Q Se Aliwt BSE 4 Co ee 4 Ga0 e0 ACD MIS Setup Setting Search Tree Bar SOX wk gt ACD MIS Connection LAM TCP PRG Easy edit Apps ACO TCP Port Number P event For busy status ACD Automatic Call Distrubion ACD MIS Setup 2 an ACD Time Patterns ni i nie ATD Agent Setup O AIC Table CAP NOUM SCRL Le SMDR Configuration Go to PC Pro Easy Edit NTCPU IP Network Setup Set the IP address Subnet Mask for the Aspire If required also enter the Default Gateway File Telephone Setup Programming Advanced Communications wiew Help OSH SRE Q Sel BlatlBPSE 4 COMeEnsiGe ee IF Address Subnet Mask Search Tree Bar X
30. Report Distribution Lists Tech Support Agent Last Week A Report Templates A Report Items o Custom Reports Provides a summary of a set of values for all the members of a group for any H E Daily Reports given type of device The information included on the report is user selectable 3 Main Number Calls Answered By along with the headings and widths of the columns used to display the A Main Number Weekly Performace Report information H 6 Monthly Reports Tasks A Performance 2006 3 Tech Support Agent Availability Run Report ltem l 3 Tech Support Agent Daily Use the Run Report Item option to run the report with the configuration that 3 Tech Support Agent Last Month was saved when it was created a Tech Support Agent Last Week Edit Report Item A Tech support Agent This Month Use the Edit Report Item option when you wish to modify the configuration A Tech Support Agent This Week of the report a Tech Support Agent Yesterday 3 Tech Support Daily Abd Calls Copy Report Item Tech Support Daily Calls Ans By Use the copy Report Item option when you wish to create a copy of this A Tech Support Daily Performance report item A Tech Support Monthly Calls Ans By Change Group i Tech Support Monthly Performance Use the Change Group option to move the report item to a different or new Tech Support Reports A Tech Support Weekly Abd Calls sil amp Tech Support Weekly Calls Ans By Delete Re
31. ad Alarm Schedules m System Alarms ioe m Call Rate Alarms Create a New Alarm Schedule mi gt Performance Alarms Use the Create a Mew Alarm Schedule wizard to add a Emergency Alarms new alarm schedule Ag Status Alarms Give the schedule a name and click next Alarm Schedule Configuration Wizard z 0 x Alarm Schedule Wizard Please enter a name for this alarm schedule so that others can easily identity it Hame working Week Prey Next Finish Cancel Aspire MyCalls Installation Manual Page 37 Aspire MyCalls Installation Manual Now specify when the alarm should be active and click next Alarm Schedule Configuration Wizard i Ioj x Alarm Schedule Wizard This page allows you to specify when you want the alarm to be active Note that YOU may specify an end time that is before the start time This will be taken to mean thatthe alarm should be active over midnight M Please select the dates over which you would like the alarm to be active 2o 07032006 and orae gt C Between these dates O87 037 2006 v 087 037 4006 Please select the times during the day you would like the alarm to be active C Always E d f Between these times ue a ca zi 1 30 EZ Please select the days on which you would like the alarm to be active C Even day f Dn these days Sun fw Mon i Tue w Wwiedlw Thu w Fi Sat Prev Next Finish Cancel There are also thresholds that
32. alls Installation Manual Page 49 Aspire MyCalls Installation Manual MyCalls View User Help Default ii Abandoned Calls Incoming Calls Outgoing Calls All Trunks Head Office All Trunks Head Office All Trunks Head Office Daily BENIN Daily 001 nonoman tale Other User Roles Any of the other user roles can be created and login to MyCalls The various user roles have different features available to them check the version differences in the help menu of MyCalls for details Aspire MyCalls Installation Manual Page 50 Aspire MyCalls Installation Manual Licensing From October 2007 a new web based licensing scheme has been introduced for MyCalls The new licensing scheme allows an installer to receive in advance of installing MyCalls a serial number This serial number can be used to download a license that can be installed onto the MyCalls server PC The serial number is tied to the computer hardware ID of the PC A serial number can only be registered once Note The computer hardware ID is alpha numerical string that is formed from different hardware components in the PC Changing hardware in a PC can cause a license to expire In this case a replacement license would be required and this would need to be obtained manually If you are upgrading an existing licensing this is also a manual procedure Please see the replacement and upgrade licenses section of this manual for further details To activate the l
33. can be set You can specify if the alarms should be raised every time they occur or every x number of occurrences The same can be done for notifications Click finish when you have set your options Alarm Schedule Configuration Wizard l iS ioj x Alarm Schedule Wizard This page allows you to specify the conditions under which a triggered alarm is notified m n alarm should be notified ever time it occurs e every E E OCCUPENCES Hotiticatians should be distributed every time they occur f Upto E notifications per hour Aspire MyCalls Installation Manual Page 38 Aspire MyCalls Installation Manual Optionally you can create a distribution list to send an alert when an alarm is triggered From the alarms menu click alarms distribution lists and create new alarm distribution list Note If you wish to use email within the MyCalls application you must first configure the email settings in the Configure System Settings Email Server Configure Alarms x El i PEss PARE ee na A IPC500 London Alarm Distribution Lists Ele Real Time Alarms VE Alarm Severity Levels Alarm Distribution Lists are the way by which any alarm is AE RES ee notified to the outside world You can send messages to email 3 4 Alarm Schedules addresses and other computers You can also start external HR oa Working Week programs D System Alarms Tasks Call Rate Alarme persone Lar ale Performance Alarms Create a
34. cess ani At the prompt click yes to start the process Add or Remove Programs x j Gre you sure you want to remove MyCalls From your computer Aspire MyCalls Installation Manual Page 55 Aspire MyCalls Installation Manual MyCalls will then uninstall MyCalls Please wait while Windows configures MyCalls nai ei Cancel Once complete it will return to the Add Remove Programs screen Uninstalling MSDE If you are upgrading from a version of MyCalls prior to version 1 6 you will need to carry out the following steps to uninstall MSDE KSS If you are upgrading from MyCalls 1 6 or greater ignore the instructions to remove MSDE and proceed to Installing the new Version of MyCalls Choose Microsoft SQL Server Desktop Engine KSS and click remove This process will remove MSDE Although MSDE is uninstalled the actual MyCalls database files in c program files necinfrontia mycalls will be retained When the new version of MyCalls is installed it will see these database files and attach them to MyCalls and SQL Express 2005 Fo Add or Remove Programs 7 55 Ioj x be Currently installed programs Show updates Sort by name Change or ae Remove Microsoft NET Framework 1 1 pengraos E Microsoft NET Framework 1 1 Hotfix KB928366 Microsoft WET Framework 2 0 Se 89 30ME God Mew Programs io Microsoft SQL Server Desktop Engine KS5 Click here for support informa
35. ck Trunk Unit ID Port Channel i When you have clicked the Assign button use the drop down menus to assign trunk 1 unit ID 1 Port 1 and Channel 0 Repeat this procedure for trunk 2 setting all the items the same except that the Channel Number will be 1 This will need to be carried out for each trunk that is recorded refer to the below table which shows a typical configuration where trunks 1 8 are recorded Unit ID Once each trunk has been configured click OK to save the changes to the recorder configuration then click OK to save the new PBX configuration Once these changes have been made it is recommended that you make a call on each trunk that has been configured to confirm that the Channel Mapping is working correctly Aspire MyCalls Installation Manual Page 86 Aspire MyCalls Installation Manual Single PRI Unit When a single PRI unit is being used you similarly need to assign a Unit ID Port number and Channel Number to a Trunk Number in MyCalls Unless multiple units are being used the unit ID will always be 1 As there is only one port on the PRI units it is always referred to as port 0 Port 0 Service LED Bank NOTE With Primary Rate ISDN the Channel Numbers do not run sequentially from 1 30 as usually expected This is an industry standard and not specific to NEC Infrontia equipment The reason for this is that on Primary Rate there are 30 B channels and 2 D channels B Channels are used for cal
36. d We Alarm Distribution List Configuration Wizard 0 x Alarm Distribution List Configuration Wizard Ioj x Alarm Distribution List Wizard Alarm Distribution List Wizard This page allows you to specifyto which computers an alarm This page allows you to specify which external programs will be notification will be sent started Target Computer Hames Process Names Add Remove Add Remove Target Computer Mame Process Name Prev Hent Finish Cancel Prev Next Finish Cancel Aspire MyCalls Installation Manual Page 40 Aspire MyCalls Installation Manual To create a System Alarm click on System Alarms and the click Create a New Alarm Configure Alarms P x El amp PBXs nerina nd IPC500 London System Alarms Elbe Real Time Alarms nt Alarm Severity Levels lf the connection to the PEA fails then no information will be FA Alarm Distribution Lists recewed by this monitoring system This alarm allows you the HA Alarm Schedules specify how long to wait after receiving the last piece of A gt ee Information before raising an alarm This alarm also allows you GA Call Rate Alarms to specify the minimum free disk space left before raising an a Performance Alarms alarm ba Emergency Alarms Tasks oe Status Alarms Create a Mew System Alarm Use the Create a New system Alarm wizard to add a new system alarm You will be able to specify a PBX connection timeout and a minimum free disk space
37. ement Please take a moment to read the license agreement now IF you accept the terme below click Agree then Next Othenvwse click Cancel SOFTWARE LICENCE AGREEMENT Retell Limited has developed its software program and related hardware marketed under the name of SENSE Software andis willing to grant you a license to use the Sothware on the following terms and conditions By downloading or using our Sothware you signify your agreement to the jterms and conditions set out below to the exclusion of all other terms and f Do Not Agree C Agee Cancel lt Back You can now select the installation folder This folder is where the call recording database is installed and as a result should have sufficient disk space for the recording requirements Please see the requirements section of this manual for further information of disk space To check the available disk Space on the PC you can click Disk Costs Once you have chosen the installation folder click next jie Retell Sense Call Recording a Ioj x Select Installation Folder The installer will installi Retell Sense Call Recording to the following folder To install in this folder click Next To install to a different folder enter it below or click Erase Folder C Program Files A etelt Sense Browse Cancel Back Hest gt Aspire MyCalls Installation Manual Page 66 Aspire MyCalls Installation Manual C
38. es stored in the MyCalls database Select the user and click OK Aspire MyCalls Installation Manual Page 75 Aspire MyCalls Installation Manual Select User CL XT Select User Type in the first few letters of the user s name The box will be automatically filled wh allthe names beginning with those letters Click Select to choose the user or Ch ear to choose no user Type part of a user name here Selected user ld User 2 Select Clear F Playing back calls From the view menu select Call Records View By default the call records view will display the last 50 calls for the current day Calls that have been recorded will show a speaker icon meaning they have been recorded To play a call that has been recorded simply double click the speaker icon to play the call Drag a column header here to group by that column Date Time From Device To Device Number Location g N 15 13 20 EXT 201 O02 Line 002 123 Loughborough 200 EST 200 001 Line 001 123 J Loughborough After you have double clicked the speaker the player will load and play the calls The diagram below indicates what each button in the player does Aspire MyCalls Installation Manual Page 76 Aspire MyCalls Installation Manual Current Play Time Pause stop Seek Bar step Forward 10 Seconds Play Playbach Export to File Step Back 10 seconds Set beginning of Setendofloop Continu
39. fy the configuration se iS Summary All Abandoned Calls of the report ae Summary All Calls by Costing Type Summary All Incoming Calls Copy Report Item l O RJA Summary All Outgoing Calls Use the copy Report ltem option when you wish to create a copy of this ES Monthly Reports report item H E Weekly Reports Change Group Use the Change Group option to move the report item to a different or new group Delete Report Item Use the Delete Report Item when you no longer wish to use this report configuaration To run the report click on it and select Run Report Item from the right side of the reporting window The report will be displayed in the report viewer in MyCalls If you wish to customise any of the reports you are able to create a copy of an existing report item and modify it Choose the report you wish to modify and click Copy Report Item Name a Report Item x Enter a name for this report item Report Items should be named so as to reflect their purpose and can therefore be easily identified Report Name List All Incoming Calls OF Cancel Enter the new report name and click OK Aspire MyCalls Installation Manual Page 26 Aspire MyCalls Installation Manual The new report item will appear in the list To amend the report you can select the report and click Edit Report Item Configure Reports c e Report Templates H System List All Incoming Calls H A Usage El E Repo
40. he layout This will save the layout as a public layout in the MyCalls application Save Screen Layouts E Fix Save Screen Layouts vo may save a screen layoutto an existing name ora n W mame This means that other users can load it and use it as a starting point to create their own layout Save to database Layout Hame Agent Desktop C Save to external file Lavout Hame Aspire MyCalls Installation Manual Page 48 Aspire MyCalls Installation Manual On the layout menu again click assign you can the assign the user to the layout Assign Screen Layouts 7 x Assign screen Layouts You may assign a screen lavoutto a set of Agent Desktop Users This means that the next time these Agent Desktop Users log on they will display this layout The users will not he able to modify the layout and if User statistics window has been included it will only show statistics for the logged on user Layout Mame Assigned Users Agent Desktop N Agent Desktop User Organi Select dll Select None Now logout of MyCalls and login back in as the Agent Desktop User user Login ix Enter a user name and password Wher logged in YoU waril he allowed to use the system to the level that your User has been granted This could be as either a user supervisor or admin User Hame Agent Desktop User Browse Password pee When you login you will see the layout that was assigned to the user Aspire MyC
41. he manual activation request from the License Manager application Once a permanent license has been generated it will onlv work on the computer the License Manager application was run from After activation a permanent license will be generated and downloaded for you Store this license file in a safe place and use the application s License Manager to install it into the application Correct User name and Organisation is essential Failure to supply these can result in being unable to issue replacement licenses if ever required An incorrectly entered Computer Hardware ID will result in generating a license that will not work on the computer it was intended for Please trv and use copy and paste from the clipboard rather than tvping it in directly to avoid mistakes User Organisation License Serial Number Computer Hardware ID Activate License When you have entered all the details click the Activate License button You can then download an activated license click save to download the file File Download Security Warning Do you want to open or save this file E Name NEC_INTERNAL DEMO ROOM_CPELicense lic Type Unknown File Type 2 80KE From vivi kelmar software corm Upen Save a While files from the Internet can be useful this file type can amp potentially harm pour computer IF pou do not trust the source do not open or save this software What s the risk Aspire MyCalls Installation Man
42. he next line down allows you to search for a particular telephone number DID and or extension You can also choose which call types to include and the maximum number of calls to display Once you have selected your criteria click the refresh button to update the view 1 02 0001 00 00 26 09 2007 10 55 3211 Ric hH T043 043 07792273342 Out Noble ube 00 00 48 00 00 00 i 26 09 2007 10 07 13 Rich H 3211 Rich H D 509643950 lneoming DO 00 00 01 _26 08 2007 id DE I Hich H ou 044 07792974949 Dut Abd Mobile Mumbers Oo int oo an a a T E E E E ETS drei ie Pee eee eee ini fice rt ends Z i 01509643950 i National 00 00 02 i 00 00 00 If you cannot see the quick search click options in the call records view and select Quick Search from the options Aspire MyCalls Installation Manual Page 78 Aspire MyCalls Installation Manual Record View Options Specify update options Enter the type and number of records to show and how often they should he refreshed Be careful notto enter a very large number of records ora very short refresh time as this will slow down the system and increase the amount of data on the network significantly Show these sorts of call O My calls All calls for Users in my Organizational Group on my PB All calle for Users in my Organisational Group across all PBXs Customising the Call Records View It is possible to customise the call reco
43. here are 4 things to consider relating to Exact Channel Mapping These are the Unit ID the Port Number the ISDN Channel Number and the PBX Trunk Number All of these items will need assigning to enable Exact Channel Mapping By default every Call Recorder will have a Unit ID of 1 further information on checking and changing the unit ID is provided later in this Technical Publication The Port Number is the physical port that the Call Recorder is connected to The diagram below shows how the ports are numbered The Channel Number is the ISDN Channel Number this will be 0 or 1 dependant on whether the call is on the first or second ISDN channel respectively Port1 Port3 Port5 Port7 Service LED Bank In MyCalls go to the Configure Telephone System Edit PBX and edit the Call Recorder configuration Recording Server Name Password dui Recording Rules Playback Port Download Speed F Bits sec 9800 50000 Recording Backup Archive Port 9802 Test Connection Trunk Mappings Trunk a Unit ID Port Channel Trunk Type If trunk 1 on the PBX is connected to the first port of the recorder click the Assign button to configure the Channel Mapping Aspire MyCalls Installation Manual Page 5 Aspire MyCalls Installation Manual 21xI Edit trunk Mappings A trunk must be assigned to the correct Retell Unit Port and Channel The assignmentis essentialto ensure thatthe correct recordings are played ba
44. icense you will need the following information User Name The name of the end user or person responsible for MyCalls in the organisation Organisation The name of the organisation or the company name License Serial Number The serial number you have been issued Computer Hardware ID This is displayed in the last box of the computer ID generator The Computer ID Generator is located in the Start Programs NEC Infrontia MyCalls Menu Computer ID Generator 3 E x Select the product name licenze duration required and the name and organisation that the licenze will be created for Save the details and send the file to your reseller to request a license that will be locked to this computer Product requested MyCall Call Manager Aspire E computers UNIQUE ID ceo i NE 1 1 4941E44F SFDBEBA4 B19008EC 10343495 5C088E09 43E082C5 150 A TBBEF A SE 1505 4029890C 1505 1505 BFRD SSF Corporate Products Service DESDORE sSUlwWare submission area S Label Software FAQ s Wi Site Feedback Aspire MyCalls Installation Manual Page 5 1 Aspire MyCalls Installation Manual Click the MyCalls Application Activation button MyCalls bit ne I Application Activation You will be directed to the following web page where you can enter the User Organisation License Serial Number and Computer Hardware ID Enter the License Serial Number and the Computer Hardware ID presented during t
45. iece of information before raising an alarm It also allows you to specify a minimum free disk space below which an alarm will be raised i Monitor the PBX Please enter the maximum amount of time in minutes after which Pou would like to be notified that there has been no data recerved f Minutes w Monitor the free disk space Please enter the minimum amount of free disk space in GE below which you would like to be notified il ce Prey Ment Finish Cancel Aspire MyCalls Installation Manual Page 42 Aspire MyCalls Installation Manual When the alarm is triggered it will be displayed is the system tray for a few seconds and will then disappear If you configured an email distribution and email will also have been sent PBX Head Office Ho Calls for 5 Minutes No SMOR call records fram the PBX lt Head Offices for 7 minutes Aspire MyCalls Installation Manual Page 43 Aspire MyCalls Installation Manual Evaluation of MyCalls Call Manager You are able to unlock the full potential of MyCalls by activating an evaluation of MyCalls From the Help menu select Request evaluation upgrade to Full version 2 MyCalls Layout Configure view Reports System User i Pi a E a sb se gt E E f Contents Show version Differences about MyCall You will be asked to confirm you wish to continue click Yes MyCalls E k You may trial the full version for a period of 10 days Afte
46. iltering will be configured later in the wizard depending on what you select Ifyou do not wish filter the results to a certain type of device then do not not select that option Account Codes Groups Filo eens i Costing Types L Callers Groups i Extensions Groups i Call Durations mt Call Types PBs Trunks Groups Users Organization Groups DlDs Groups i Dialed Received Numbers Aspire MyCalls Installation Manual Page 30 Aspire MyCalls Installation Manual If you filter by dialled received number you can search for a specific telephone number The number for an incoming call will be the callers CLI The number for an outgoing call will be the callers CLI Enter the telephone number or part telephone to search with and select one of the two options below Note you may not use wild card masks i e or in the telephone number Call Details Configuration di DO oj xj Select the dialed numbers to include in the report Either full numbers or partial numbers can be entered All calle with the telephone number specilied will be included o 61 fe Include Calls that Begin with specified number Include Calle that End with specified number Prey Hert Finish Cancel Filtering by Costing Types allows you to filter by specific call type choose the types of calls you want to include E Call Details Configuration l i E Ioj x Select the Costing Types to include in the report By selecting s
47. ime of MyCalls From the Start Programs NEC Infrontia MyCalls menu run the Configuration Import Tool Now load PC Pro and take a download of the Aspire configuration In PC Pro click on the Apps tab next to the Easy Edit pages and click MyCalls Click the DDI s page and select the DDI s you wish to import and press Ctrl C to copy the DDI information to the clipboard Make sure you select all of the columns in the table E Untitled Aspire M MF Level ioj x File Telephone Setup Programming Adwanced Communications wiew Help DAt Tyl Alig ti Tael e o s DOI Number DDI Name Search Tree Bar x El la leo T ni sales PRG Easy edit Apps 201 Support O Mycalls Account Codes Callers ABB Dial Carriers DDIs Extensions Groups Pilot Numbers General Trunks MyPhone vision LAN Console Service CAP NUM SCEL 4 In the Config Import Tool right click and click Paste Configuration The DDI s will be pasted in the import tool You can select deselect which codes can be imported by removing or inserting the tick in the Selected column Configuration Import Tool File Help a bd Import Telephone System Configuration You can either copy and paste data from a switch programming tool or import data directly from a configuration file Eee Configuration Import BY Account Codes Drag a column header here to group by that column AB Callers ABE Dial ae 38 Carters Selec
48. in type of device then do not not select that option Account Codes Groups Filo eens i Costing Types Callers Groups p Extensions Groups Iw Call Durations tt Call Types PBs Trunks Groups Users Organisation Groups DIDs Groups i Dialed Received Numbers If you filter by dialled received number you can search for a specific telephone number The number for an incoming call will be the callers CLI The number for an outgoing call will be the callers CLI Enter the telephone number or part telephone to search with and select one of the two options below Note you may not use wild card masks i e or in the telephone number Aspire MyCalls Installation Manual Page 82 Aspire MyCalls Installation Manual Call Details Configuration sa Ioi x Select the dialed numbers to include in the report Either full numbers or partial numbers can be entered All calls with the telephone number specilied will be included on 61 f Include Calls that Begin with specified number Include Calle that End with specified number Filtering by Costing Types allows you to filter by specific call type choose the types of calls you want to include E Call Details Configuration i i Ioj x Select the Costing Types to include in the report By selecting specific costing types itis possible to produce very detailed reports For example selecting Local will only list calls that were made to a local costing ra
49. is a capable of being a centralised application across a number of PBX s Reports can then be analysed in across the PBX s For example you could look at how many calls the sales team has taken in an organisation There are three variants of the MyCalls suite of applications a brief summary of the variants is as follows gt Aspire MyCalls Free with every Aspire Real Time Extension Status Unlimited extensions trunks Limited reporting Limited Alarms Grade of Service 1 Year renewable license 10 Day evaluation of MyCalls Call Manager gt Aspire MyCalls Call Manager Unlimited license duration LAN Wallboard Enhanced Reporting Custom Report Builder Enhanced Alarms Organisational View Costing Backup Restore Database Callers gt Aspire MyCalls Call Centre All features of MyCalls Call Manager ACD Statistics ACD Reports Provides Real Time user status view Aspire MyCalls Installation Manual Page 5 Aspire MyCalls Installation Manual Requirements Telephone System An Aspire Telephone System running system software version 7 6 or greater The appropriate level of PC programming should also be used A connection to the Aspire MIS output Please refer to the Aspire programming section of the manual for further details A connection to the SMDR output of the Aspire Please refer to the Aspire programming section of the manual for further details MyCalls PC Specification Minimum Specifica
50. is displayed within the reports The drop down menu Group Items on Report By allows you select if the calls are grouped on the report For example if you group by extension the report would first show you all calls for extension 200 201 202 etc If you grouped by DDI then the calls would be shown for each DDI in turn The Number of Items on Report can be modified to display to display a fixed number of calls To list all calls select Display all matching items You may also configure the Order Report Output By If for example you grouped the report by extension you can display the calls within the extension by the Time of Call Call Cost Handling Cost Duration or Ring Time At this point you can click finish and the report will run By clicking next you can configure optional report filtering Report filtering allows you to narrow the information displayed in the reports For example you may only wish to include a specific extension or DDI Click next to start filtering Aspire MyCalls Installation Manual Page 28 Aspire MyCalls Installation Manual Set Filtering Options E Call Details Configuration j i mj x Specify whether to report a transferred call as rae call or several calls ne incoming call can consist of several individual call legs These can either be consolidated and reported as a single call or reported on individually Typically trunk side reporting would consolidate calls and extension
51. ist of calls that are c fe Call Summary Time Distribution handling cost ring or held times Group Summary minutes long The report can be Most Frequent Calls range of devices such as a spec ul l Top Calls Tasks n e R t It ae Hear ete Configure and Run Mow Use the Contigure and Run n hoc report that you do not we Create Saved Report ltem Use the Create Saved Report you want run again with the schedule Click Create Saved Report Item and enter the report name At this point you may also assign the report item to an existing report group or enter a custom group Mame a Report Item x Enter a name for this report item Report Items should be named so as to reflect their purpose and can therefore be easily identified You may either select an existing group or enter a new group name to help organise the Report Items Report Mame Technical Reports Report Group Technical T Custom Reports Daily Reports Monthly Reports Cancel Sales Reports Weekly Reports Aspire MyCalls Installation Manual Page 34 Aspire MyCalls Installation Manual The report wizard will start and you can complete the wizard as described from the Set Reporting Period section of this manual Once the wizard is complete the report will appear listed under report items Expand Report Items and navigate to the report item you have created cluck Run Report Item to run the report Configure Reports E 21 xi amp
52. it has an ID set start the console exe application from the c program files retell sense bin folder The CSID of each unit will be displayed as indicated below ca C Program Files RetellSense bin console exe DEVICE A BRI 1 3160107R6b 170507 1415 CSID 1 uptime 8 6 6 CS uptime 68 6 6 build 170507 3415 IsoRead buffers perSec 1032 3 totade fS4 act ive H IsoRead drv errs total drur 8 lostTrans 6 partialTrans buffer errsimissing 4 garbage 8 IsoWlrites perSec 16460 80 InterReads 2 Interlirites 2 Calls active 4 total 0 Ind Req Conf Resp Dis 0b delta HW Extra dailed dis intercept 8 curUors 0 totAutoVors 8 GCalls h 09 last call ended 6 60 86 ago Rx errors Unknown commands 1 Zero Plci Active buffers LookAside size 52484 actual 524840 qets 654360 releases 52840 In s Iso psh 0 pop 0 size 0 Inte psh 27 pop 2 OutQs Iso psh 0 pop 2 7040 reset A curl dx 1124 Inte psh 2 pop 2 SenseQ psh 4 pop 4 size MW MainLoop loops 28 waits 27 Calls DEVICE 1 PRI 2 19768607R6 176567 21415 CS8S1ID 2 uptime H 6 6 CS uptime 8 0 86 boa ld 17650791415 IsoRead buffers perSec 1624 80 totaoe2S6 active M IsoRead dru errsitotal drvr 6 lostTrans partialTrans buffer errs imissing 4 garbage 16 iIIsoUritez perSec 1031 7 InterReads 2 InterWrites 2 Calls active total 0 Ind Req 8 Conf Resp Dis delta 8 Extra dailed dis intercept curUors 0
53. ler hung up on before the call was answered Note that the Ans and Abd columns in the reports will include both internal and incoming calls if selected on this page Nee Call Types to Include Wl Incoming de il Incoming Conference Select All le Incoming Abandoned si le Incoming Abandoned Voice Mail le Incoming Transfered Select None kel Incoming Pickup rt I Show Advanced call types Call Type Groups All Outgoing call types o ms All Internal call types Aspire MyCalls Installation Manual Page 4 Aspire MyCalls Installation Manual Exact Channel Mapping MyCalls uses a best effort matching system to tag calls in the recorded calls database with calls in the MyCalls database In some circumstances MyCalls cannot guarantee to correctly match the correct call in the two databases In order to get around this problem Exact Channel Mapping can be used Exact Channel Mapping is recommended for sites that take a large number of calls on one particular DDI or where multiple Call Recording units are used Exact Channel Mapping works simply by each trunk number in MyCalls being mapped to its corresponding ISDN channel number Where multiple call recording units are being used each unit must be given an ID CSID Where exact channel mapping is used and configured correctly the match rate will be 100 accurate If it is incorrectly setup all calls will be incorrectly matched Single BRI Unit With a single BRI unit t
54. lick next to start the installation Ria Retell Sense Call Recording Bll F s e T r I 1 The installer is ready to install Retell Sense Call Recording on your computer Click Next to start the installation Cancel Once the installation has completed click close ie Retell Sense Call Recording Retell Sense Call Recording has been successfully installed Click Close to ae Aspire MyCalls Installation Manual Page 67 Aspire MyCalls Installation Manual Connect the USB from the call recording unit and connect it to the PC The found New Hardware Wizard will start Select No not this time and click next Found New Hardware Wizard Welcome to the Found New Hardware Wizard Windows will search for current and updated software by looking on your computer on the hardware installation CD or on the Windows Update Web site with pour permission Can Windows connect to Windows Update to search for software Yes this time only Yes now and every time connect a device No not this time Click Next to continue Select install from a list or specific location Advanced and click next Found New Hardware Wizard pi This wizard helps you install software for USE Device fos If your hardware came with an installation CD or floppy disk insert it now what do vou want the wizard to do Install the software automatically Recommended Click Next
55. ll guide you through the program setup process Please wat e Aspire MyCalls Installation Manual Page 11 Aspire MyCalls Installation Manual At this point if an out of date Microsoft installer is installed it will be updated You may need to reboot at this point InstallShield Setup has completed configuring the Windows see Installer on your system The system needs to be restarted in order to continue with the installation Please cick Restart to reboot the system At the Welcome screen click next i MyCalls Installation Wizard mi Welcome to the Installation Wizard for klyCalls The Installation Wizard will install MyCalls on your computer To continue click Mexk WARNING This program is protected by copyright law and international treaties Back j MyCalls Installation Wizard License Agreement Please read the Following license agreement carefully MyCalls License Agreement Please carefully read the following license agreement for the license of the product MyCalls software Licensed Proqrarm produced by NEC Infrontia Corporation The Company The Company grants to you the right to use this Licensed Program in accordance with the terms specified in this document By installing this Licensed Program you consent to be bound by and become a party of this Agreement I accept the terms in the license agreement Print Installshield Ca
56. ll mean the call recording until and PC will have to be situated near each other Installing the call recording software Begin the installation by double clicking the install icon fe Sense 0 8 3 5_install File Edit View Favorites Tools Help pack hi gt 7 T p Search We Folders Hak Address C C Sense Sense 0 8 3 5_installiSense 0 8 3 5_install DothetFy a sqlexpr32 i of File and Folder Tasks imi Rename this File pr Move this File Te Copy this File Publish this file to the Web E mail this file WindowsInstaller3_1 F Perey ele SETTA poro S preregSetup fee Windows Installer Package n Sd pr 4 Delete this File sa 5 A 12SKE TG Setup The installation will begin Microsoft SQL Server 2005 Setup X Installing Prerequisites Installs software components required prior to installing SOL Server hi SOL Server Component Update will install the following components required for SQL Server Setup Microsoft SOL Native Client Microsoft SOL Server 2005 Setup Support Files Configuring components Install Cancel Aspire MyCalls Installation Manual Page 62 Aspire MyCalls Installation Manual When prompted click next to install the Media Encoder ie Windows Media Encoder 9 Series Setup al Welcome to the Microsoft Windows Media Encoder 9 Series i Setup Wizard f Windows This Setup Wizard guides you through installing Microsoft
57. ls only D channels are used for signalling only The two D Channels that are used with Primary Rate ISDN are channels 16 and 32 These ISDN channels relate to trunks 31 and 32 on the PBX The diagram on the next page shows the full relation between Aspire Trunk and ISDN Channel Numbers In MyCalls go to the Configure Telephone System Edit PBX and edit the Call Recorder configuration Recording Server Name Password i Recording Rules Playback Port Download Speed F Bits sec 9800 2 50000 Recording Backup Archive Port 9802 Test Connection Trunk Mappings uri a Unit ID Port Channel Al Trunk Type Click the Assign button next to trunk 1 and assign Unit ID to port 0 and channel 1 Edit Trunk Mappings x Edit trunk Mappings A trunk must be assigned to the correct Retell Unit Port and Channel The assignmentis essential to ensure that the correct recordings are played back Trunk Unit ID Port Channel T E SI SM Aspire MyCalls Installation Manual Page 87 Aspire MyCalls Installation Manual The following table shows how to configure the other trunks Take note that ISDN Channel Numbers 16 and 32 should not be assigned to any trunks for the reason previously explained Aspire Trunk Unit ID Port ISDN Channel Number a h eo 9 N2 D9 PO D9 PY PY PY PY PO DY er eee S 6 00 Nt od on 09 S S CO 00 Ni on O 0 A Do Not Assign Chan
58. more than one telephone system then additional fel PBs must be configured Tasks na H Pilot Numbers ea I Trunks Create a New PBX sn vod User Logins PIN Codes Use the Create a New PBX wizard to add a new PBS You will be able to nN 6 Groups set the site code assign an administrative user and add any user caonfianrablo actos For example on extensions to edit the name of an extension click Create or Edit an Extension The list of extensions will be displayed and you can change the names of extensions or their group membership When you have finished click OK to save the changes Edit Extensions data of multiple extensions can he changed by clicking ihe right mouse button and copying th electing and pasting onto the other extensions To edit an individual extension clickthe edit Cour for that extension n tak E Drag a column header here to group by that column Humber Mame Enable Statistics Add new extension Aspire MyCalls Installation Manual Page 20 Aspire MyCalls Installation Manual All drop down lists allow you to copy their selection in to a buffer by pressing the right mouse button and selecting copy Selecting multiple rows and selecting Paste from the right hand button menu will set the value in the selected rows Edit Extensions The ea and user group of multiple extensions can be changed by clicking the right mouse button and copy ng then selecting and pas
59. ncel Aspire MyCalls Installation Manual Page 12 Aspire MyCalls Installation Manual Now you must choose what components to install e Complete Installs the MyCalls Server and Client applications e Client If you wish to install an additional client to run report or see real time statistics on another PC e Server Installs only the server components e Email Collector Installs the email collector software that is used to collect call records using email e Custom Used for connecting to a SQL server ie MyCalls Installation Wizard Setup Type Choose the setup type that best suits your needs Please select a setup type Complete H All program Features will be installed Requires the most disk space Client MHE Install only the client applications Server H Install only the server components Email Collector Install only the email collector t Custom HE Choose which program features you want installed and where they will be installed Recommended for advanced users Installshield lt Back Cancel After choosing the install type the location information needs to be entered Enter a name for PBX select your country and enter your area code Note The area code is used for determining the local calls in MyCalls Enter the correct area code ia MyCalls Installation Wizard Location IF this the First installation you need to choose a name f
60. nel Do Not Assign 32 D Channel Configure all the trunks as required and click OK to save the changes to the recorder configuration then OK to save the changes to the PBX configuration Once configured you should make a call on each trunk to make sure the exact Channel Mapping is working as expected e ae o 6 o amp _ era 10 Aspire MyCalls Installation Manual Page 8 Aspire MyCalls Installation Manual Multiple Units When using multiple units the same concept applies to the Channel Mapping for each trunk on the PBX The only difference is each Call Recording unit must be given a unique ID this would usually be 1 2 3 or 4 as applicable By default each unit comes with unit ID 1 The following procedure describes how to change the ID of a Call Recording unit Changing the ID of the unit will not drop or terminate calls that are in progress 1 Unplug all Call Recording units and plug in the unit that you want to set the ID on 2 From the Start Programs Retell Sense Services menu stop the Retell service 3 Browse into the installation folder i e c program files retell sense bin and start the vps exe application The following screen is shown the top line shows a device number take note of this device number si perSec 1030 9 total 22680 active IsoRead drv errs total drur b lostTrans partialTrans buffer errs missing 0 garbage 14 IsoWrites perSec 1646
61. nges such as 09 00 to 12 00 Periodi and 13 DO to VF Ou Period2 This will only include calls that were handled within each of these time periods Peparing Period Period 1 Start Pernod 1 End Bega o0 00 00 23 59 59 i Custom Start Date Start Time 18 05 2007 OO 00 DO a End Date End Time Include calls for the following days lievos 200 oe ee Iw Mon fe Wed w Fi fe Sat 18 7 05 2007 Pe Ha Male Le rata be si I Tue I Thu Daf Sun The second part of the wizard allows you to either include call of certain duration or ring time There is also an option to filter by the call cost Choose which options you require and click next Custom Call Records Yiew Configuration Specify the criteria for each call to meet for the report Specify either a time related value for the call such as the duration ora cos cost You can limitthe number of lines on the report and also order the rer value Only Include Calls f Time Greater than Call Time 00 00 00 Duration C Cost More Than Ring Time fo Held Time Consolidate transferred calls will count a call that has been transferred between extensions as one call Aspire MyCalls Installation Manual Page 80 Aspire MyCalls Installation Manual Specify whether to report a transferred call as single c call or several calls One incoming call can consist of several Individual call legs These can either be consolidated and reported
62. nstall to begin the media encoder installation i Windows Media Encoder 9 Series Setup Ss xl Ready to Install d ni The wizard is ready to begin the installation Media Encoder Seres Click Install to begin the installation Click Back to review or change any installation settings Click Cancel to exit Setup and close the wizard Aspire MyCalls Installation Manual Page 64 Aspire MyCalls Installation Manual Once the media encoder has installed click finish i Windows Media Encoder 9 Series Setup Completing the Windows Media Encoder 9 Series Setup Wizard i Windows Toy Siena n ul Reso the Windows Media T edia Encoder ncoder 9 Series Setup Wizard To close this wizard click Finish E Retell Sense Call Recording n A da E Welcome to the Retell Sense Call Recording F Setup Wizard ney The installer will quide you through the steps required to install Retell Sense Call Recording on your computer WARNING This computer program i protected by copyright law and international treaties Unauthorized duplication or distribution of this program or any portion of it may result in severe civil or criminal penalties and will be prosecuted to the maximum extent possible under the law Cancel Back Aspire MyCalls Installation Manual Page 65 Aspire MyCalls Installation Manual Read the license agreement click Agree then next jie Retell Sense Call Recording License Agre
63. o paste the information in The corect page will automatically be i i General HEIRS fT Trunks Then select the corect number of extensions to be exported and fill in any missing pieces of information on the miscellaneous page When you are happy the configuration ts corect click the export button The configuration will be exported and the system will automatically reconfigure itself When you click import the import tool will firstly check to see if you have entered information into each of the areas If you have not entered anything for example trunks you will get a warning message telling you about it Click yes if you are happy to continue Confiem N The trunks have not yet been configured i Is this ORY Aspire MyCalls Installation Manual Page 16 Aspire MyCalls Installation Manual The import also checks the information taken accross from the General page If for example you have not configured some of the items correcty in the SMDR setup you will be prompted In this case be sure to correct the items and upload them to the Aspire Once they are uploaded you will need to copy and paste the information in the General page over again Configuration Error X The following configuration issues have been detected The trunk number must be output Program 35 02 03 Incoming calls must be displayed Program 35 02 08 These issues must be conected before you can continue When the import is successful you receive the follo
64. ocessed call records will be displayed in the lower section of the screen If no records are being displayed you should check the programming of the Aspire A FEE Layout Configure Help Reports System User Real Time Information Alarms Window Audit Log Window Number of Calls D Ax Dates T ime PBX From Device To Device Number User Location Abbr Costi 10 04 2006 15 47 Head Office BOO ACD GRP 1 202 ExT 202 i 01509201 i None i Loughborough i Inc i Incor Licensed to User Company Expires on 10 04 2007 Logged in User None Viewing Amending Configuration Most of the configuration for MyCalls will have been collected with the import tool To amend or add to any of this data you need to go into Configure Telephone System MyCalls Configure View Reports System User Help lia i ia By Telephone System Organisation Callers Costs larms Audible Alarms System Settings Operational Settings Aspire MyCalls Installation Manual Page 19 Aspire MyCalls Installation Manual Expand PBX s and the PBX name Devices and you will see the list of different items You can then choose a device to change E Configure Telephone System x E ig Head Office Se R Devices single PES can support one telephone system configuration When monitoring i CR BE Account Codes and reporting is required for
65. ong Edit Status Font O Carl Tabb Show detailed is a moving view of extensions based on their status The extension in the status for the longest is always at the top Extension Status Window Idle 1 Ringing 0 Estr 212 Extn 211 00 00 04 200 00 00 15 EXT 200 Extn 200 00 00 15 Summary is a fixed grid view that can be sorted by columns Extension Status Window x Head Office EXT 211 21 Idle 00 05 48 SCITICICILITIITITIIA TIT CITI LIILI LILLA o e o_o Head Office EXT 212 212 Idle 00 05 47 Aspire MyCalls Installation Manual Page 23 Aspire MyCalls Installation Manual Overview is a fixed DSS style view of extensions The colour of the extension changes based upon its status You can click the popup arrow to expand views Extension Status Window EXT 212 Name EAT 200 Name EXT 211 EXT 221 y Number 200 Number 211 DID 3760 DID Filot Filot Number 01509645100 Number Cade Code Time 00 00 04 Time 00 00 03 Status Ringing status Qutgolng DDI Real Time Status From the View menu select Real Time Information Expand Real Time Status select DID s and click Create a New Queue Status View mi Configure Real Time Parameter Windows i x E al Real Time Status AT Users Queue Status a final Extensions 5 DIDs Display the number of calls that have not been answered and are ml Queue Status currently waiting In queue along with othe
66. or any portion of it my result in severe civil and criminal penalties and will be prosecuted to the maximum extent possible U under the law Aspire MyCalls Installation Manual Page 53 Aspire MyCalls Installation Manual Replacement and Upgrade Licenses To obtain a replacement license or to upgrade an existing license you will need Computer Hardware ID of the PC and the original serial number that issued for the site The Computer Hardware ID and serial number are both displayed in the Help About menu Contact you reseller with these two pieces of information and they will be able arrange for a new license to be generated computer ID Generator i E x Select the product name licenze duration required and the name and organisation that the license will be created for Save the details and send the file to your reseller to request a license that will be locked to this computer Product requested MyCall Call Manager Concurrent PRXs Agents Users o E n Call Playback Call Playback Call Playback Digital Analogue IP Trunks Users Trunks Trunks License duration in years Unlimited License product to user Licenze product to organisation This computers unique ID 1 1 E3DE3C06 EAD 189E 3 C94 21 CO 7 1 505 2F 60 7E 40 E CE 502 1 509 FEBBOS6 1505 4021 SF2 1 505 1 505 64 502F 44 Save Close Aspire MyCalls Installation Manual Page 54 Aspire MyCalls Installation Manual Upgrading MyCalls
67. or your PBX 16 characters maximum Note that if there are several MyCalls installations in your company all of the PBX names must be unique The area code that you enter will help in determining which calls will be local calls IF the boxes have been disabled then either a database is not being installed or the existing values not shown are being used Please enter the PBX Name i Head Office Please select your country e United Kingdom r Please enter your area code 191 InstallShield lt Back Cancel Aspire MyCalls Installation Manual Page 13 Aspire MyCalls Installation Manual Finally click Install to start the installation process ia MyCalls Installation Wizard Ready to Install the Program The wizard is ready to begin installation Click Install to begin the installation If you want to review or change any of your installation settings click Back Click Cancel to exit the wizard Installshield After the installation process has completed click finish ia MyCalls Installation Wizard Installation Wizard Completed The Installation Wizard has successfully installed MyCalls Click Finish to exit the wizard l i Rance Aspire MyCalls Installation Manual Page 14 Aspire MyCalls Installation Manual Configuration Import The configuration import tool is used to take data and settings from the Aspire and import it into MyCalls This can reduce the installation t
68. ot Set Mot Set Rot Set Not Set Mot Set Rot Set Not Set English English English SMDR Port Settings tut SMOR Service Options SMOR Output Options O SMOR Date Format i e SMOR Output For Extension e SMDR Output For Trunks English English English English CAEN EA KNKN CHEN Lele ebete pete tel English Aspire MyCalls Installation Manual Page Aspire MyCalls Installation Manual The SMDR Output Options need to be set as follows Toll Restriction Call Output PBX Call Output Trunk Number Name Number Daily Summary Don t Output Weekly Summary Don t Output Monthly Summary Don t Output Cost Charging Don t Output See note 1 Incoming Calls Output Extension Number Name Number All Lines Busy Don t Output Walking Toll Restriction Table Output DID Table Name Don t Output CLI Output When DID to Trunk Don t Output Date Output Don t Output CLI DID Number Switching CLI Trunk Name Received Number Both Dialled Number Output Format Display from the first digit External CFW Information mode Incoming Info SMOR Qutpuk Options SMOR Port 1 lm 7 Tall Restriction Call Output hl PRG Easy edit Apps PEs Call Mutou Trunk Number Name Humber Daily Summary Mot Output O SMDR Port Settings weekly Summary Mot Output i SMDR Service Options Monthly Summary Not Output 2 sa SMDR Output Options Cost Cha
69. ote Ensure any programming commands that have been changed have been uploaded and you have disconnected from PC Pro before continuing Aspire MyCalls Installation Manual Page 10 Aspire MyCalls Installation Manual Installing MyCalls From the installation folder run setup to start the installation wizard E AspireMyCalls i j jol x File Edit view Favorites Tools Help q sci A s gt Ti Search E Folders Address C AspireMyCalls RIETI gt Gel n File and Folder Tasks 3 R this fil O 103Sdotnetfxspi 1036 mst SUR Eee Update Package MST File Gy Move this file __ Microsoft Corporation 61 KE fe Copy this File amp Publish this file to the marae Data Wek er Information 26 288 KB 9 E mail this File 4 Delete this File Ca dotnetF ra dotnetfx Module i Macrovision Corporation z MyCall setup Windows Installer Package Contact Your local administra Lf G 572KE NEC Infrontia dotnetfxsp1 Microsoft Corporation Be Other Places wa Local Disk C1 i My Documents Setup 3 EREERMALERE Configuration Settings d My Network Places 2 KB Note If you are installing in Windows Vista and have User Account Control enabled you will need to click allow when asked if you want to allow the setup exe to run The installation wizard will begin InstallShield Wizard Preparing to Install MyCalls Setup is preparing the InstallShield Wizard which Wi
70. ous loop point point Loop If you click the export button you can save a recorded file as either wav or wma format Note that files saved in wav format will be far greater in size than wma files Enter a name and click save Save As Save ini E Desktop 3 Fi LS BR Mi Recent Fa My Network Places Documents MyCallsAspireLive_1 4 6 4 3 recorder Desktop 5 Mu Documents di My Computer Casi GE File name z Places n n i Save as type WMA j Cancel Aspire MyCalls Installation Manual Page 77 Aspire MyCalls Installation Manual Calls that show a speaker icon crossed out means the calls has been excluded from call recording in the recording rules configuration Drag a column header here to group by that column m DateTime From Device To Device Number Location AES 1b oo 20 ExT 201 001 Line O01 01509643150 Loughborough Finding Recorded Calls There are two ways that you can retrieve calls for playback quick search or by customising the call records view Quick search is the easiest way to find a call by CLI DDI or extension Customising the call records view is a more advanced search of calls Quick Search From the view menu click call record view The quick search is highlighted below by default it shows the last 50 calls for today To change the date to search on select from the list in the Period drop down menu To enter specific dates choose custom T
71. pdated as each call is processed For example this could be the number of calls answered shown against a DDI e Combination Values Will show several statistics in one window Extension Status From the View menu select Real Time Information Expand Real Time Status select Extensions and click Create a New Extension Status View m Configure Real Time Parameter Windows x Real Time Extension Status ta Extensions ified DID The Real Time Extension Status is a real time view of the current Ife Pilot Numbers state of each extension and the time in that state 3 CE fimt Trunk Groups Tasks H Real Time Statistics H Single Value Create a New Extension Status View EE ial Combination Values Aspire MyCalls Installation Manual Page 22 Aspire MyCalls Installation Manual Choose the extensions you wish to view and then choose the view type detailed summary or overview You can edit the font sizes that appear in the views in Edit Title Font and Edit Status Font Real Time Extension Status Configuration tthe extensions to view e extension you wish to include Only the extensions been enabled for realtime will be shown here PEA Demo PRA Hame k Alan Healy Wl Allison Reese f Show Detailed iv Amber Turnbow C Show Summary Amelia Bowens O Anita Gillis Show Overviews Cl Bonnie Sorrell Use Numbers Ol Brandi Caruthers Ol Brandon Kilpatrick Edit Title Font C Brittany Levy CI Bryan H
72. pecific costing types itis possible to produce very detailed reports For example selecting Local will only list calls that were made to a local costing rate Costing Types to Include ll Incoming lvl Free SelectAll W Local Wl National W Intemational Select None i Special Numbers l Frew Next Finish Cancel Aspire MyCalls Installation Manual Page 31 Aspire MyCalls Installation Manual To filter by duration you first select the duration type you require from the drop down menu There are two options to either include or exclude the configurable time periods Call Details Configuration i n x specify the criteria for each call to meet for the report Specify the tpe of duration and whether the duration should lie between the limits given or outside them For durations between the limits the limits are included For durations outside the limits the limits are excluded Only Include Calls Where Buration alll Duration ni Lies Inside the following range Limits Included Lies Outside the following range Limits Excluded Lower Limit Upper Limit 00 00 00 00 10 00 The final part of the report filtering is to choose what call types are included in the reports As an example you could only include Incoming Abandoned calls or outgoing calls cx Select the Call Types to include in the report By selecting specific call types itis possible to produce very
73. port Item A Tech Support Weekly Performance Use the Delete Report Item when you no longer wish to use this report H E Weekly Reports configuaration Report Schedules Close Aspire MyCalls Installation Manual Page 35 Aspire MyCalls Installation Manual Alarms Real Time Alarms Alarms work on the management by exception concept and can be triggered when specified rules have been broken Alarms can appear in the system tray be sent as an email send messages to a computer or run an external program There are four different levels of severity they are Information Warning Severe Critical The different severity levels can be assigned to alarms Alarms are configured from the Configure Alarms Menu MyCalls view Reports System User Help a la La Telephone System Organisation Callers osts Aspire MyCalls Installation Manual Page 36 Aspire MyCalls Installation Manual An alarm schedule can be used so an alarm is only active during defined periods For example you may only want an alarm to trigger during working hours Monday to Friday In the Alarms menu click Alarms Schedules and click Create a New Alarm Schedule Configure Alarms 2 x El fp PBxs ma Mi E Head Office Alarm Schedules De Real Time Alarme 2 vu SE Alarm Severity Levels Alarm schedules are used to specify the times and days that A Alarm Distribution Lists the alarms will be active
74. r it is possible to playback the calls stored in the call recoding database using MyCalls BRI PRI Call Recorder DE Aspire MyCalls Installation Manual Page 59 Aspire MyCalls Installation Manual Requirements MyCalls Software version 1 7 or greater System Software version 6 5 or greater The call recording server must be a dedicated PC for call recording If you have greater than 60 channels for recording MyCalls and the call recorder must be on separate PC For call recording up to 30 Channels the PC specification for call recording server is as follows Minimum Intel Pentium 4 3GHz Processor 1GB RAM 100GB of available Hard Disk Space See Note 1 Windows XP Pro SP2 DVD RAM A sound card and speakers are required for call playback Available USB ports for the recording unit See Note 2 A maximum of 2 call recorders are currently supported per PC For a call recording up to 120 channels the PC specification for call recording server is as follows Minimum Intel Dual Core 3GHz Processor 2GB RAM 200GB of available Hard Disk Space See Note 1 Windows XP Pro DVD RAM A sound card and speakers are required for call playback Available USB ports for the recording unit See Note 2 A maximum of 2 call recorders are currently supported per PC Note 1 1GB of disk space will store approximately 100 hours of call recordings depending on requirements it may be necessary to increase the available disk space in the
75. r head of queue information A Queue Group Status it available i Pilot Numbers Taka Ra Trunk Groups H Real Time Statistics Create a New Huene status View cf Single Value The parameter can only be shown as the current value only oSm Combination alues Aspire MyCalls Installation Manual Page 24 Aspire MyCalls Installation Manual In the DID menu choose the DDI to monitor In the Visibility section you can choose what options to display in the real time view Real Time Queue Status Configuration l 3 x Select the devicelgroup to view The status is filtered to show only values for the type you have selected The DID and Pilot Number status may not be available on your telephone system Check with your maintainer for details PRY DID Demo PEs i 305 hi Show Detailed C Show Overview Show Summary Use Short Names Edit Title Font Edit Status Font Visibility iw Show Title i Show Calls In Queue Label iw Show Caller Iw Show Calls In Queue Value iw Show Trunk Iw Show Longest Wait Label w Show Usage i Show Longest Wait Value The DDI status window will be displayed DID Status NS DID 9055 Caller Trunk CIQ 0 Longest Call Waiting 00 00 0 Aspire MyCalls Installation Manual Page 25 Aspire MyCalls Installation Manual Running Reports Pre Defined Reports When MyCalls is installed there are a set of pre defined reports available to run These Report Items can easily be
76. r this time MuyCalle will revert back to this restricted version This temporary upgrade is only available once Are vou sure you want to continue Once the upgrade has been installed click OK MyCalls x The upgrade license has been successfully installed Aspire MyCalls Installation Manual Page 44 Aspire MyCalls Installation Manual Installing a Client Run the setup installation wizard and step through until you reach the Setup Type screen Choose Client and click next ia MyCalls Installation Wizard Setup Type Choose the setup type that best suits your needs Please select a setup type Complete MH All program features will be installed Requires the most disk space Custom E Choose which program features you wank installed and where they will be installed Recommended for advanced users When prompted enter the name of the MyCalls server PC The server PC will be the one that the complete installation and configuration import was carried out on iy MyCalls Installation Wizard Server Name iF a Call Processor has not been included in this installation then for MyCalls to operate correctly it needs to know the name of the computer on which the Data Processor has been or will be installed anto Please enter the Server Name MyCalls Aspire MyCalls Installation Manual Page 45 Aspire MyCalls Installation Manual The installation is now ready to begin click Install
77. rch for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed TO Search removable media floppy CO ROM M Include this location in the search CAS enge 0 6 3 5 instalKUSb6 Driver Dont search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for pour hardware Back Hest gt Cancel The driver for the unit will then be installed Found New Hardware Wizard E Please wait while the wizard installs the software gt Retell Call Recorder 5 trg Setting a system restore point and backing up old files in case pour system needs to be restored in the future Bancel Aspire MyCalls Installation Manual Page 7 0 Aspire MyCalls Installation Manual Upon completion click finish Found New Hardware Wizard 3 Completing the Found New Hardware Wizard The wizard has finshed installing the software for Retell Call Recorder Click Finish to close the wizard ancel Once the installation of the USB device and recording software is complete the USB Serv status light will change green Aspire MyCalls Installation Manual Page 71 Aspire MyCalls Installation Manual MyCalls Configuration Before you can configu
78. rd the selected extensions Callers Selected Available Do not record the selected callers f Only record the selected callers Users Selected Available a ae amp Do not record the selected users E Only record the selected users DID Selected Available DD 950 951 gt Donotrecordthe selected DID f Only record the selected DID Trunks Selected Available pi Line O02 002 Line 003 003 5 Line 004 004 Line 005 005 Do not record the selected trunks Only record the selected trunks Call Types iw Record Incoming Calls if Record Outgoing Calls me Aspire MyCalls Installation Manual Page 73 Aspire MyCalls Installation Manual Extensions DDI s Callers Trunks and Users can all be included or excluded from being recorded as required Add devices to the selected list and choose Do Not record the selected devices or Only record the selected extensions You can also decide if to include incoming only outgoing calls only or both Call playback users and groups By default if no users are created in MyCalls you will be able to playback calls Once you create any users you must login to MyCalls as a user Any users that are created and want to play back calls the users must be enabled for call playback In Configure Organisation click create new user or edit an existing user To give a user the ability to playback calls check the
79. rds and use a wizard similar to the reporting wizard to do a more advanced call search Click the options button in the call records view select custom and click edit Record Yiew Options a x specify update options Enter the type and number of records to show and how often they should be refreshed He careful notto enter a ver large number of records ora Very short refresh time as this will slow down the system and increase the amount of data on the network significantly Show these sort of call C My calls C All calls for Users in my Organizational Group on my PB 0 All calle for Users in my Organisational Group across all PBs i Custom Maximum number of records to show 50 ale Edit Title Font E dit Records Font Refresh time in BO lale A wizard will now start allowing you to select the calls you wish to view The wizard is almost exactly the same as the report wizard The first step in the wizard will allow you to customise the dates for which the report will run Enter the required reporting period and click next Aspire MyCalls Installation Manual Page 7 9 Aspire MyCalls Installation Manual Custom Call Records Yiew Configuration 5 x Specify the time period the report should cover The report can be run over a changing period depending on when itis run such as this week or as a fixed time The reporting period can also include two time periods with in the defined date ra
80. re MyCalls to use call recording you must obtain a valid call recording license Please refer to the documentation located in the box with the call recording unit for further information Now run the MyCalls application if you have any users configured you must login to the application as a PBX administrator From the menu click Configure Telephone system select the PBX you are configuring recording select Call Recording and click Edit Call Recorder Configuration From the call recorder drop down menu select Retell and click edit Call Recorder Configuration x Specify the Call Recorder Type Before the configuration for a call recorder can take place the type of call recorder needs to he specified Call Recorder cit At the voice recorder configuration screen enter the name of the PC that you are on Please note it is strongly recommended to use the PC name and not the IP address Retell oice Recorder Configuration Tl Retell Voice Recorder I Enter the machine name or IP address ofthe Retell Voice Recorder Enter the access password and modify the recording port or user name if necessary Finally click the Test Connection button to ensure the correct configuration details have been supplied The PRS trunks may optionally be assigned to the recorder channels Recording Server Name Password mycalla seis Recording Rules Playback Fort Download Speed KBits sec e00 S mooo Recording Backup
81. rging Not Qukput 3 il SI l i OD SMDR Output For Extensions Incoming Calls Output E i SMDR Output For Trunks Extension MumberiMame Number i Group All Lines Busy Not Output B i Account Codes Walking Tall Restriction Table Output Nu DID Table Name Mok Output o Neg CLI Output When DID to Trunk Mot Output Audio Port setup Date Output Mot Output acd automatic Call Distribution CLI DID Number Switching CLI DECT Trunk Mame Received Number Both System Feature Networking CYM Dialed Number Output Format Display from the First digit x rr External CF Information mode Incoming Info IP Network Setup af F lo cm gt Ready y Note 1 MyCalls can support Advice of Charge if the ISDN in your country can provide it For example in the UK AOC is not supported in Germany it is To use AOC for call costing set the item Cost Charging to Output Item 20 05 1 would need to be set in conjunction with this item Aspire MyCalls Installation Manual Page 9 Aspire MyCalls Installation Manual The Date Format must be set to European format File Telephone Setup Programming Advanced Communications wiew Help OGM S E Se Bie aE OEE Ro Date Format European format iDate Monthi ear Search Tree Bar _unn j a lvl 3 PRG Easy edit Apps SMDR pre Setup i beO SMDR Port Settings ae SMDR Service Options iO SMOR Output Options i SMDR Date Format e O SMDR Output For
82. rt Items Provides a list of detailed call El ace Daily Reports as extension or account Cod nB List All Abandoned Calls applies to a certain range of sel List All Calls organisation group s E List All Calls by Telephone Number Tabs List All Calls to Voice Mail List All lncornrng Calls hun Report ltem List All Outgoing Calls Use the Run Report Item c l pon i List Call Costs by Most Expensive Call was saved when It was cre col List Top Dialled Numbers Edit Report Item col i List Top Received Numbers Use the Edit Report Item c ni EE Summary Profile Abandoned Calls by Half Hour ofthe report Set Report Period The report wizard will start allowing you to customise the report For example the first page allows you to choose specific reporting period Under Regular you can choose Today Yesterday This week Last Week This Month Last Month This Year or Last Year It is also possible to enter specific dates in Custom Period 1 Start and end and Include second period can be used to set specific times that the report will cover There is also the option to include exclude specific days of the week Click next to continue the wizard Call Details Configuration O Jaiz Specify the time period the report should cover The report can be run over a changing period depending on when itis run such as this week or as a fixed time The reporting period can also include two time periods
83. t of the recording unit NTE Recorder PBX BRI BRI PRI In PRI Out Once the NTE has been connected to the BRI or PRI in socket the In status led should change to amber When the cable between the BRI or PRI out has been connected to the ISDN card in the PBX you should see a layer one light on the ISDN card in the PBX The Out status light will also show amber when the out is connected to the ISDN card in the PBX If the power is disconnected from the recording unit all calls that are in progress will be disconnected Any new calls that pass through the box will continue to be connected whilst the call recording unit does not have any power When the unit is powered down no calls can be recorded When the unit is powered on again all calls that are in progress are dropped and the unit will not pass any calls through until it has started up again Aspire MyCalls Installation Manual Page 61 Aspire MyCalls Installation Manual Locating the Call Recording Unit and PC The call recording unit can be rack mounted free standing or mounted in a CD ROM bay of a PC Please note if the recording unit is mounted in a CD ROM bay of a PC it will have to be powered by a 4 pin power connector from the PC s power supply With this in mind should the PC ever lose power or be rebooted it will drop any calls in progress connected through the unit The USB lead supplied with the call recording unit is 2 metres in length This wi
84. te Costing Types to Include ll Incoming lvl Free SelectAll W Local Wl National iv International Select None W Special Numbers To filter by duration you first select the duration type you require from the drop down menu There are two options to either include or exclude the configurable time periods E Call Details Configuration i oj xj Specify the criteria for each call to meet for the report Specify the type of duration and whether the duration should lie between the limits given or outside them For durations between the limits the limits are included For durations outside the limits the limits are excluded Only Include Calls Where Duration EOD I fall Duration 7 f Lies Inside the following range Limits Included Lies Outside the following range Limits Excluded Lower Limit Upper Limit 00 00 00 00 10 00 Hegt Finish Cancel The final part of the report filtering is to choose what call types are included in the reports As an example you could only include Incoming Abandoned calls or outgoing calls Aspire MyCalls Installation Manual Page 3 Aspire MyCalls Installation Manual Call Details Configuration l lol xj Select the Call Types to include in the report By selecting specific call types itis possible to produce very detailed reports For example selecting only Incoming Abandoned will only list calls that the cal
85. ted Mumber 4 Name ff Extensions EE Extension Groups sa Q Pilot Numbers of General a tt Trunks Aspire MyCalls Installation Manual Page 15 Aspire MyCalls Installation Manual Now continue to copy and paste across the other items as required Each of the items are summarised as follows Account Codes If account codes are enabled the account code numbers are listed here Extension Groups A list of department group names and numbers Pilot Numbers A list of ACD and department group pilot numbers General General is a collection of the SMDR source and a list of how the SMDR has been configured When this is imported it is used to validate that the Aspire has been programmed correctly The general Dages must be imported A list of trunk names numbers and trunk type Once you have the items you require in the Configuration Import Tool click the import icon Configuration Import Tool i E 0 x Import Import My Telephone System Configuration ou can either copy and paste data from a switch programming tool or import data directly from a configuration file BL erge Cade To use this program either ff Callers ABB Dial iP EE Carriers Load the configuration files one per device type using the File Open menu option OF be Select and copy the configuration information from the switch programming tool Then in this El Extension Groups application use the right mouse button t
86. ting onto the other extensions To edit an individual extension click the edit ton for that extension Type x aa Extension Group Enable Statistics Digital Desk Phone il a Ceraso LI Paste Type O Paste Group O O O a O Digtal Desk Phone Nome O iinit al Dha z bla i Dragging a column header into the group by box will reorder the rows by the group Multiple group by s can be applied Edit Extensions ine type and user group of multiple extensions can be changed by clicking the right mouse button and apying then aeecing and pasting onto the other extensions To edit an individual extension click the edit button for that extension Number Name Type a Extension Group Enable Statistics 200 200 Analog Desk Phone None 206 Analog Desk Phone None EN se Pee I None Analog Desk Phone None a t Cia Pa carene el 201 201 Digital Desk Phone None 202 202 Digital Desk Phone None 203 203 Digital Desk Phone None Aspire MyCalls Installation Manual Page 21 Aspire MyCalls Installation Manual Setting Up Real Time Display Windows There are four types of display windows that can be created e Realtime status is used to show a status as events are happening For example calls waiting against a DDI e Realtime Statistics are a set of statistics that are presented for a group For example the number of calls answered abandoned against a DDI group e Single Value is a Statistic that is u
87. tion To remove this program from your computer click Remove T Click Yes to confirm the removal of MSDE Add or Remove Programs 7 x P Ore vou sure you want to remove Microsoft SOL Server Desktop Engine K55 from your computer MSDE will then be uninstalled Aspire MyCalls Installation Manual Page 56 Aspire MyCalls Installation Manual Microsoft SQL Server Desktop Engine Gal Please wait while Windows configures Microsoft SQL Server 27 Desktop Engine Ve Gathering required information Cancel Installing the New Version of MyCalls Now run setup program to install the new version of MyCalls as described in the Installing MyCalls section of this manual The only difference will be that the location information screen below will be greyed out i MyCalls Installation Wizard Location If this the First installation you need to choose a name For your PBs 16 characters maximum Note that if there are several MyCalls installations in your company all of the PE names must be unique The area code that you enter will help in determining which calls will be local calls IF the boxes have been disabled then either a database is not being installed or the existing values not shown are being used Please enter the PBX Name i Head Office Please select your country ni United Kingdom Please enter your area code 191 Installshield i Cancel
88. tion Server for low call rates Intel based processor 1GHz 512MB RAM 6GB Hard Disk Space O S Windows XP Pro SP2 Windows 2000 SP4 Windows Server 2003 Windows Vista Business Ultimate and Enterprise Recommended Specification Server for low call rates Intel based processor 1 8GHz 512MB RAM 6GB Hard Disk Space O S Windows XP Pro SP2 Windows 2000 SP4 Windows Server 2003 Windows Vista Business Ultimate and Enterprise Minimum Specification Server for high call rates Intel based processor 2 5GHz 1GB RAM 6GB Hard Disk Space O S Windows XP Pro SP2 Windows 2000 SP4 Windows Server 2003 Windows Vista Business Ultimate and Enterprise Archiving and purging of call records will be necessary if SQL Express 2005 is used Recommended Specification Server for high call rates Intel based processor 2 5GHz 1GB RAM 6GB Hard Disk Space O S Windows XP Pro SP2 Windows 2000 SP4 Windows Server 2003 Windows Vista Business Ultimate and Enterprise SQL Server 2005 You will need local administrator rights to the PC to install MyCalls Aspire MyCalls Installation Manual Page 6 Aspire MyCalls Installation Manual Aspire Programming MIS Output NOTE The MIS output is only available over Ethernet and NOT via a serial connection Go to the Aspire PC Pro and find the easy edit page NTCPU IP Network Setup Enter the IP address of the NTCPU the Subnet Mask and if required enter the default gateway File Telephone Setup
89. to continue Back Cancel Aspire MyCalls Installation Manual Page 68 Aspire MyCalls Installation Manual Select Include this location in the search and click browse Found New Hardware Wizard E i Please choose your search and installation options a Search for the best driver in these locations Use the check boxes below to limit or expand the default search which includes local paths and removable media The best driver found will be installed Search removable media floppy CO ROM M Include this location in the search DA Don t search will choose the driver to install Choose this option to select the device driver from a list Windows does not guarantee that the driver you choose will be the best match for your hardware Back Nest gt Cancel Browse to the folder with contains the USB driver The USB driver is contained in the installation folder of the recording software Browse For folder ET ET Select the folder that contains drivers for your hardware DD managed El CD Program Files E prompting Sense Sense 0 8 3 5 install C DotNetFx DD sglexpr32 USE Driver Aspire MyCalls Installation Manual Page 69 Aspire MyCalls Installation Manual The folder location the driver will be installed from will be displayed At this point click next Found New Hardware Wizard E Please choose your search and installation options Sea
90. totAutoVors 8 Calls h 0 last call ended 8 80 80 ago Rx errors Unknown command 1 Zero Plci Active buffers LookAside size 52480 actual 524840 gets 654360 releaszses 526840 Ings Iso psh 6 pop 6 size 6 Intr psh 2 pop 2 OutQs Iso psh 8 pop 25792 reset H curlIdx 1312 Intr psh 2 pop 2 SenseQ psh 4 pop 4 size W MainLoop loops 27 waits 26 Calls Close the console exe application down once you have checked the CSID s The following tables show different examples of configurations and how Exact Channel Mapping should be configured in these scenarios Aspire MyCalls Installation Manual Page 91 Aspire MyCalls Installation Manual Multiple Call Recorder Sample Configurations Multiple BRI Units The first unit using lines 1 8 should be configured as follows Unit ID 0 The second unit using lines 9 16 should be configured as follows The unit ID must be set as 2 before configuring the trunk mappings If a third unit is being used set lines 17 24 as follows The unit ID should be set to 3 Unit ID 1 0 Aspire MyCalls Installation Manual Page 92 Aspire MyCalls Installation Manual Multiple PRI Units A maximum of 4 PRI units can be installed with MCCR Each unit must be given a unique CSID s from 1 4 This example assumes the PBX has 4 primary rate cards installed with the trunk numbers running sequentially from 1 128 Aspire Trunk Unit ID 1 o dd 1 i 10 dt 0 i
91. ual Page 52 Aspire MyCalls Installation Manual When the file has downloaded load the License manager in Start Programs NEC Infrontia Click File Open and open the activated license file you downloaded Verify the license information is correct and click Install to install the license 2 MyCalls License Manager JO x Fil License Help Serial Number License Type 24000 4441 4209 9E DE 9C930F O 24615 E nterprize Registered User Registered Company NEC Infrontia Demo Room NEC Infrontia Ltd Expires Maintenance Renewal 09 07 2008 09 07 2008 PES Extensions Concurrent Users ACD Supervisore Unlimited 3 3 Agents LAN Wallboard Users l Call Playback Users Digital Trunks Analog Trunks IF Trunks E lo Install To verify the license has been successfully installed run the MyCalls application and click Help About and check the license details MyCalls MyCall Version 1 5 0 0 Copyright 2004 2006 Kelmar Software Solutions Ltd All nights reserved l Microsoft MET Framework Version 205072742 Copyright 1999 2006 Microsoft Corporation All nights reserved Licenze Details Serial Number 1 7124C0D 4 31 4205 9E DE 9C0930FD 24675 Expires on 09 07 2008 License Type MyCalls Call Centre Licensed PEs 4 Il Licensed Extensions Unlimited il Warning This computer program is protected by copyright law and international treaties Unauthorized reproduction or distribution of this program
92. wing message The configuration has been successfully imported The system in now fully configured and operational based on the information imported by Aspire PC Pro Aspire MyCalls Installation Manual Page 17 Aspire MyCalls Installation Manual Usina MvCalls Check Calls are being Captured Note If you are using Windows XP Pro with service pack 2 The Windows firewall may prompt you to allow MyCalls to run Click unblock to allow MyCalls to run Windows Security Alert 4 a x T gt y To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program A Hame invoCall WinForms Application Publisher NEC Infrontia Ltd Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network If you recognize the program or trust the publisher you can Unblock it When should unblock a program By default there are no users configured At the login screen click OK Enter a user name and password When logged in you will be allowed to use the system to the level that your user has been granted This could be as either a user Supervisor or admin User Name Browse Password Aspire MyCalls Installation Manual Page 18 Aspire MyCalls Installation Manual From the main screen click the View menu and select Call Records Window You will notice any pr
93. with in the defined date ranges such as Da a0 to 12 00 Period1 and 13 00 to 17 00 Period2 This will only include calls that were handled within each of these time periods Reporting Period A Period 1 Start Period 1 End Regular 00 00 00 23 59 59 _ Include Second Period Start Date 07 402 2007 End Date OF 02 42007 Start Time 0 0 0 EndTime 23 59 59 Include calls for the following days iM Mon w Wed sw Fi w Sat i Tue v Thu i Sur Aspire MyCalls Installation Manual Page 27 Aspire MyCalls Installation Manual Set Report Specific Options You can now complete the wizard as appropriate depending on which report you are customising depends on which screens you will see next If you are customising a list type report then you will see the following screen E Call Details Configuration E Ioj xX Specify the criteria for each call to meet for the report Specify either a time related value for the call such as the duration ora cost related value such as call cost You can limitthe number of lines onthe report and also order the report by a particular type of value Group Items on Report By E JE tenzion 7 Mumber of Items on Report Limit number of items SU Display all matching items Order Report Output By Time of Call Display each item on a new page Prey MH ext Finish Cancel In here you can choose how the information
94. yer CLIP Cable S point Dial Dial Information Master Slave Network Service Protocol for Type Trunk Multi Frame 3 Timer Information Length DID Sending Element Overlap system NW system S point port CRC4 type Announcement digits Mode Sending Mode only Mode Only NW S point Mode only Only 8 v 1 Enable v 0740m Rd 0 Called Party v 7 0 Keypad Facility v 9 0 Disable O 40m f 0 Enblock Keypad Facility Slave 0 Keypad Facility 10 zi 0 Disable O 40m f 0 Enblock Keypad Facility f Slave wf 0 Keypad Facility f 11 0 Disable x O 4Om O Enblock Keypad Facility Slave 0 Keypad Facility x 12 x O Disable x O 40m O Enblock Keypad Facility Slave 0 Keypad Facility 13 x o Disable 0 40m f 0 Enblock Keypad Facility f Slave f 0 Keypad Facility f 14 Rd 0 Disable x O 4Om 0 Enblock x Keypad Facility x Slave 0 Keypad Facility 15 o Disable f 0 40m f 0 Enblock wf Keypad Facility w Slave w 0 Keypad Facility f 4 Ready la Basic Rate ISDN The card must be set to trunk mode refer to the hardware manual for further information Connecting The Call Recorder Securely connect the supplied power adapter to the call recording unit A straight through patch cable should be connected from the NTE to the BRI IN or PRI IN socket on the front of the recording unit Another straight through patch cable should be connected from the BRI or PRI out connector on the fron

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