Home

HP LaserJet 1010/1012/1015 Series Printer Service Manual

1. 3 OVEFVIEW Of Produit EE 4 Model and serial numbers 4 Hardware Oesch 5 Firmware description sien 6 Bee Hee lee 7 HEWLETT PACKARD LIMITED WARRANTY GTATEMENT 9 Extended Waan ebe EE dne poc de abet dea cc Ux e sent du adu PR A ad de 10 Print cartridge Informatlomn oett i bee nee nee ne nette ens 11 Refilled print cartridges iiti eee cde nent hr 11 Recycling print cartridg s TTT 11 Declaration ot Cornformlity colere etse eene vetta dau o d Y da vua 12 For Regulatory Topics ONLY contact 13 Laser safety statement 21 nsi etit EMI ODIT tailed 13 Canadian DOC regulations ss 13 Kor n EMist tement iiur 13 Laser statement for Finland 13 HP LaserJet 1010 series has three product configurations The HP LaserJet 1010 1012 and 1015 The HP LaserJet 1010 is the base model of the series It offers the following e Prints up to 12 pages per minute e 8 seconds to first page out e 600 x 600 dpi e 150 sheet paper capacity 20 Ib e A priority input tray e A horizontal paper feed path e 8 MB of RAM not expandable e A host based driver e A USB port The HP LaserJet 1012 is the mid range model of the series It offers all the features of the HP LaserJet 1010 plus the following e Prints up to 14 pages per minute A4 15 letter e 1200 x 1200 dpi effective output quality 600 x 600 x 2 dpi with HP Resolution Enhancement REt technology e Networking support through
2. b TRS J302 charging TRNDC 1902 7 J201 17 Negative voltage eneration circuit TRCRNT ven LS J902 2 J201 22 c Combined TS EUR AN High voltage power supply circuit 42 Chapter 4 Operational overview ENWW Photosensitive Figure 4 5 CAUTION ENWW Image formation system Laser printing requires the interaction of several different technologies including electronics optics and electrophotographics to provide a printed page Each process functions independently and must be coordinated with the other printer processes Image formation consists of seven processes Electrostatic latent image formation stage a Paper direction 4 Direction of drum rotation Drum cleaning stage Paper delivery NN ane ace Image formation block diagram Print cartridge As the focal point of the image formation system the print cartridge contains toner and houses the cleaning conditioning and developing stages of the process The print cartridge contains the photosensitive drum primary charging roller developing station toner cavity and cleaning station By including these components which wear degrade or are consumed in the replaceable print cartridge the need for many service calls is eliminated The special photosensitive properties of the drum form an image on the drum surface and then transfer the image to media The
3. Cold reset Release Go 10 to 20 Attention ON The lights begin cycling seconds after power from front to back The up cold reset process will run until completion and the printer will go to the Ready state Continuous self test Release Go 20 to 30 Attention ON The Ready light blinks seconds after power Ready ON indicating that the up device is in the continuous self test mode To terminate the continuous self test press Go NVMEM initialization Release Go 30 to 40 Attention ON The lights begin cycling seconds after power from front to back The Ready ON NVMEM initialization Go ON process will run until completion and the printer will go to the Ready state up Error report Release Go 40 to 50 Ready ON The printer produces seconds after power Go ON an error report showing up Q the most recent error 84 Chapter 6 Troubleshooting ENWW NVMEM super Release Go more than Ready ON Note initialization 50 seconds after power up After releasing Go all lights will blink in unison for three seconds Press and hold Go again All lights will turn off In the next 3 seconds the lights will turn on one at a time When all are lit release Go The initialization will run to completion and the printer will return to the ready state ENWW Control panel power on functions 85 Control Panel Pages When the printer is in the ready state pressing the Go button for varying amounts of time accesses i
4. To form images on the photosensitive drum based on the VIDEO signals VDO VDO sent from the formatter and to transfer the toner image onto the media To deliver the last page Also to clean the primary charging roller When the pickup command is sent from the video controller the printer enters the INTR period immediately after the end of the LSTR period ENWW a LLL RR ZZ e WE EEN LTE H Ech Ech Pd gt See eee SSSSSES ESS SSS UL noqy 10nuoo enjeJeduie sjeeys usemjeg FL Inoqy SKK UL oy SL mov 0 1noqy UO mody jonuo ampesadwa Jud l O noqy Lt Li med acm sen ouo 5 001 Sc01noav ag rubis wv3g u3sv1 e seig Bui amp ieu 1eysueu le oq seig Buidojanaq ov seig Buidojanaq t 2Q seig BuiBsreuD Hewud Ov seig BuiBueu Amuuud 08Sd 10sues Aieaeg sadeq L08Sd 10sues jedeg jo doy 11S plouelos dnpid LW 4010 A uen Apeay Jauueog JOJO 18UUB9S IE eden JejyeoH Buixi4 m AALS H1S1 INIHd HIM AGLS LIVM ee spuosag 1un NO ipii 18M0d iagram d iming Printer t Figure 4 8 49 Printer functions ENWW 50 Chapter 4 Operational overview ENWW ENWW Removal and replacement This chapter describes the removal and replacement of field replaceable units FRUs only Removal and replacement strategy 52 ino Lem EE 52 Before performing service ss 52 Print
5. Index vi ENWW ENWW List of tables Table 1 1 Table 1 2 Table 1 3 Table 1 4 Table 1 5 Table 2 1 Table 3 1 Table 4 1 Table 6 1 Table 6 2 Table 6 3 Table 7 1 Table 7 2 Table 7 3 Table 7 4 Table 7 5 Physical specificatioris x cec ttt e tte each er ace Mastic de e a 7 Environmental specifications nnmnnn 7 Performance of HP LaserJet 1010 7 Performance of HP LaserJet 1012 and 1015 7 Electrical Specifications sine ne manon rtt teen ee Pha ere E CER d 7 Media types ccs hate ipei edo ingens edd eel ce oe Ede lese dee a d dei uai 18 Life expectancies of parts that wear 24 Basic sequence of operation 47 Basic troubleshootlng 5 etre te tee o met feud o e adest 82 Solving print image quality problems 89 Solving print paper feed problems nnn nee 95 Technical support websites 220 cece cece cece eect eeee teeta e eae eaaaaaaeaaeceeeeeeeeeeeeeeeteess 108 ACCESSOMNIES re Rd rede T 109 Replaceable Assemblies A 112 Alphabetical parts list 114 Kl Tue le LEE 115 vii viii ENWW List of figures Figure 1 1 Model and serial number labels 4 Figure 1 2 Front and side view 4 Figure 1 3 Back and side VIew e eet eter ree I Pee Hee reet ith ia dde 5 Figure 2 1 Dimensions of product 16 Figure 2 2 Control panel lights and buttons 17 Figure 4 1 Basic configuration 36 Figure 4 2 Printer function
6. Note ENWW 7 Remove 4 screws callout 2 figure 5 20 Removing the engine power assembly 1 of 2 8 Remove 2 screws from the back of the printer callout 1 figure 5 21 Be aware of the two springs behind the engine power assembly to avoid losing them Removing the engine power assembly 2 of 2 When reinstalling the engine power assembly ensure that the cable guide is properly installed clipping it onto the PCB at the top back corner and onto the metal casing Fuser fixing assembly 1 Remove the right side cover 2 Remove the left side cover 3 Remove the print cartridge access door fuser cover and rear panel Internal assemblies 73 4 Disconnect cables as necessary from near the top of the engine power assembly and disconnect the large grounding wire from the back of the printer Unroute the wire harnesses as necessary to free up the fuser assembly Remove 3 screws callout 1 figure 5 22 Figure shows delivery sensor PCB removed which is not necessary Figure 5 22 Removing the fuser fixing assembly 7 Lift the right printer right end of the fuser assembly and remove Note When replacing the fuser assembly be sure to transfer the delivery sensor PCB from the old fuser to the new one CAUTION A plastic tab on the left printer left side of the fuser assembly fits into the sheet metal When installing the fuser assembly avoid breaking this tab 74 Chapter 5 Removal and replacem
7. The printed page has a gray The wrong type of paper is Select the correct media type background selected in the printer properties under Type is in the printer dialog properties dialog on the Paper AaBbCc wa The print density setting is too Decrease the print density using AaBbCc the toolbox utility Settings tab AaBbCc The media basis weight is too Change the media to a lower Aa BbCc high basis weight ZGBDCC The print path needs to be Clean the print path See cleaned chapter 4 The printer is operating in Move the product to a different humidity or temperature location conditions that are not within the recommended ranges The print cartridge is worn or Replace the print cartridge damaged Toner smears appear on the The print path needs to be Clean the print path See printed page cleaned chapter 4 A Bb The media you are using does Make sure that the media meets a OC not meet HP s specifications specifications detailed in the HP bc for example it is too moist or LaserJet Printer Family Print AaB C too rough Media Guide AaBbCc The print cartridge is worn or Replace the print cartridge AaBtLycCc damaged Aa BbCc The wrong type of paper is Select the correct media type l selected in the printer properties under Type is in the printer dialog properties dialog on the Paper tab The fuser damaged Perform the Half self test functional check If the error persists repl
8. and screw it in place Replacing the main input tray paper pick up tray assembly If you break or damage the main input tray also called the paper pick up tray assembly you can replace it 1 Carefully flex the main input tray just enough to release one side Note Take care not to break the hinge points 2 Remove the main input tray ENWW User replaceable parts 59 Replacing the output tray extension delivery tray assembly If you break or damage the output tray extension also called the delivery tray assembly you can replace it 1 Carefully flex the output tray extension just enough to release one side Note Take care not to break the hinge points 2 Remove the output tray extension 60 Chapter 5 Removal and replacement ENWW Covers Remove the covers to access the internal replaceable parts ENWW Covers 61 Right side cover 1 Prior to removal examine the figure and note the location of tabs on the cover figure 5 4 Figure 5 4 Removing the right side cover 1 of 5 2 Remove one screw callout 1 figure 5 5 Figure 5 5 Removing the right side cover 2 of 5 62 Chapter 5 Removal and replacement ENWW 3 Use a small flat screwdriver to release the tab on the bottom of the cover callout 1 figure 5 6 Figure 5 6 Removing the right side cover 3 of 5 ENWW Covers 63 4 Open the print cartridge door Lift up at the arrow on the inside of the right side cover
9. breaking reams 97 common problems 19 guidelines 19 loading 22 specifications 18 storing 95 paper delivery sensor PS803 feeding operations 45 jam detection operations 46 paper feed problems troubleshooting printer 95 paper feed system 44 paper input trays See main input tray paper jams detection operations 46 printer input trays 97 98 paper lift plate operations 44 paper path cleaning 25 paper pickup assembly removing 75 paper pickup roller See pickup roller paper size settings 89 paper top sensor PS801 44 46 paper tray replacing 33 59 paper out sensor PS201 44 46 parallel cable ordering 109 Parallel interface 37 parallel port locating 5 part removal order 53 partial characters troubleshooting 90 92 parts ordering 108 removing and replacing 52 user replaceable 29 55 parts that wear 24 path feeding operations 44 45 print cleaning 25 ENWW PCL Printer Command Language 38 Phillips screwdrivers 52 phone numbers ordering supplies 108 photosensitive drum inspecting 88 operations 43 44 rotation functional checks 101 photosensors locating 46 105 pickup delay jams 46 pickup roller cleaning 27 operations 44 replacing 29 55 pickup solenoid SL001 locating 46 105 operations 44 46 pickup stationary jam 46 pins high voltage power supply 102 PJL Printer Job Language features 38 pliers required 52 ports troubleshooting LPT 83 power specifications 7 power cable ordering 109 power rece
10. impacton 11 statement 9 waste toner receptacle 44 wave troubleshooting 93 95 websites 108 weight toner cartridge 88 width product 16 wiring diagram 104 wrapping jams 46 wrinkled pages troubleshooting 95 writing stage image formation process 43 Index 123 124 Index ENWW 3 invent copyright 2003 Hewlett Packard Company www hp com Q2460 90928
11. input tray or the priority input tray to center the paper Make sure the guides are not adjusted too tightly Remove paper align stack and replace Remove some of the sheets The main input tray can hold up to 250 sheets of 20 Ib 75 g m bond weight paper less for heavier paper or from 20 to 30 envelopes Remove media or feed single sheets The priority input tray is designed for optimal feeding of single sheets especially when heavier media is used It can hold up to ten sheets of 20 Ib 75 g m bond weight paper one sheet of heavier paper or one envelope Break the ream of paper by curving it into an upside down u shape this can effectively decrease multifeeds Also try turning the paper around to feed the opposite end first or usea different type of paper Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family Do not allow more than 125 sheets of 20 Ib 75 g m2 bond weight paper less for heavier paper to fill the paper output bin Clean the pickup roller Replace the pickup roller Replace the separation pad Solving paper feed problems 97 The printer feeds multiple A sensor is not operating The chances of a sensor failing sheets or jams frequently from properly are very small However debris the main input tray or priority around the sensor arms may input tray continued cause them to register a jam There are only thre
12. secure the cover d mg Figure 5 28 Removing the ECU assembly 4 of 5 10 Push both hooks free with a screwdriver to remove the ECU cover ENWW Internal assemblies 77 11 Disconnect one ribbon cable and the connector to the step motor callout 1 figure 5 29 Remove one screw callout 2 figure 5 29 Remove the plastic retaining clip from the formatter ribbon cable and loosen the tape callout 3 figure 5 29 As you are removing the ECU unplug the additional connector going to the laser scanner assembly Figure 5 29 Removing the ECU assembly 5 of 5 12 As you are removing the ECU unplug one additional connector going from the ECU PCB to the laser scanner assembly Note When reinstalling the ECU metal casing ensure that the laser scanner cover lever is properly inserted through the plastic guide Laser scanner assembly 1 Remove the right side cover 2 Remove the left side cover 3 Remove the front cover 78 Chapter 5 Removal and replacement ENWW 4 Remove ECU assembly 5 Remove four screws callout 1 figure 5 30 SA OLET ALTTIINA NAKYMATTOMALLE SATEILYLLE ALA KATSO SATEESEEN 3 NAR DENNA DEL AR LEN tome AL Figure 5 30 Removing the laser scanner assembly Note When replacing the laser scanner assembly be sure to transfer the laser shudder arm from the old assembly to the new one ENWW Internal assemblies 79 80 Chapter 5 Removal and replacement ENWW ENWW Troubleshooting
13. 5 jo do GND 2 Fedo SNSMd 9 Eds SNSId s sosues aj AEEF ipi sodeg A 89d Josues Up Jaded abed jo doy Loer E 3 L POT H1HSd yun uy BUIxI4 eoeyeiu gen T z IHL Jo siway L Jejeuuo04 Jn piouajos dn yold 10H En eotpiejur soiuojue seqeay Bus asny jeuueu 8 TT FT ET pt ENWW t diagram ircui C 104 Chapter 6 Troubleshooting Figure 6 6 Solenoid sensors and switches Figure 6 7 ENWW The following figure shows the locations of the solenoid sensors and switches Solenoid photosensors and switches 1 O1 P N NO Door switch detects whether or not the print cartridge door is closed Printing cannot continue until the print cartridge door is closed Power switch Paper width sensor senses the width of the paper Paper delivery sensor senses when paper has successfully moved out of the fusing area Top of page sensor detects the leading and trailing edges of the paper It synchronizes the photosensitive drum and the top of the paper Solenoid Motor Solenoid sensors and switches 105 106 Chapter 6 Troubleshooting ENWW ENWW Parts and diagrams This cha
14. Errors wcrc omm rre ee a eer baden Fe ER eee E Ce Fed an ere dee erede doge eus 87 Image troubleshooting ss 88 Print cartridge problems e irent ere tenes nine nier eden 88 Solving image quality problems sese eene 88 Solving paper feed problems 95 Solving print paper feed problems 95 Functional checks utr dissem seen e er EES RUE ae DV re SEN e Ye SNE 99 Half self test functional check 99 Drum rotation functional check ss 101 High voltage contacts check 101 Troubleshooting tools 2 2 terreat rara eene EE en nat annee RR SUP Rea aggeee 103 Repetitive image defect ruler sse eene nnns 103 Circuit diagram ires eee catena tac edge ao re od EE e eese aa er Yen needs 104 Solenoid sensors and owitches nennt 105 7 Parts and diagrams Ordering parts and supplies 2 cece eee eeeceeeeecee cee ee erect eee e eee aaaaeeeeeeeeeeeeeeeeeeccaaeeaeeeeeeeeteetes 108 Ebene ee 108 Related documentation and software sss 108 Parts that Wear 2c hune EA 108 Accessories and consumables sssssssssssssssssseseee eene nennen 109 Common hardware ect tnt fn dead ce te Ri a a access Md A RR REDE RN RA RR dS 110 How to use the parts lists and diagrams seeenm eene 110 Field replaceable nits sis ettet petet nnt d thru te daran tre aed dn aea 111 Alphabetical parts list ss 114 Numerical partsiliSt ca etd RR ae ia E ren restau 115
15. be performed with power supplied to the product However the power supply should be disconnected during removal of any parts Sheet metal and plastic edges in the product can be sharp Use caution when working on the product Never operate or service the printer with the protective cover removed from the laser scanner assembly The reflected beam although invisible can damage your eyes Some parts are sensitive to electrostatic discharge ESD Always perform service work at an ESD protected workstation To install a self tapping screw first turn it counterclockwise to align it with the existing thread pattern then carefully turn it clockwise to tighten Do not overtighten If a self tapping screw hole becomes stripped repair the screw hole or replace the affected assembly Always remove the print cartridge before removing or replacing parts Required tools e 2 Phillips head screwdriver with magnetic tip e Small flatolade screwdriver e Needle nose pliers e ESD mat Do not use a PoziDrive screwdriver or any motorized screwdriver These can damage screws or screw threads on the product Before performing service e Remove all media e Unplug the power cable e Place the product on an ESD mat e Remove the input tray cover e Remove the print cartridge Print cartridge 1 Open the print cartridge access door on the top of the printer 2 Remove the print cartridge To prevent damage do not expose the print cartr
16. on the page skewed pages Chapter 6 Troubleshooting The media is loaded incorrectly The input tray is too full The media you are using does not meet HP s specifications for example it is too moist or too rough Reload the media and make sure that the media guides are not too tight or too loose against the media stack Remove some of the sheets The main input tray can hold up to 150 sheets of 20 Ib 75 g m bond weight paper or fewer pages of heavier media a stack no higher than 25 mm The priority input tray can hold up to ten sheets of 20 Ib 75 g m bond weight paper one sheet of heavier media or one envelope or card Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide ENWW The printer feeds multiple sheets or jams frequently from the main input tray or priority input tray Paper guides are not adjusted properly or paper is not far enough forward Stack is not neat and aligned well on all sides The main input tray is overfilled The priority input tray is overfilled The paper was poorly cut by the manufacturer and is sticking together The paper does not meet HP s specifications for print media The output capacity was exceeded in the paper output bin The pickup roller is dirty The pickup roller is damaged The separation pad is damaged Slide the guides against the sides of the stack in the main
17. place and secure then press the bottom of the front cover into place ENWW Covers 69 Internal assemblies Note CAUTION CAUTION Figure 5 17 This section describes the removal of internal assemblies Replacement is accomplished by following the removal steps in reverse Reassembly notes are included where reversal of removal steps requires additional information When replacing internal assemblies ensure that any component parts that are not provided with the new assembly get transferred from the failed assembly to the new assembly For example sensor PCBs are not included with the fuser assembly or the paper pickup assembly The sensor PCB from the failed assembly must be transferred to the new assembly Transfer roller assembly Before proceeding make sure it is absolutely necessary to remove the transfer roller Be very careful not to break the paper guide that is removed during replacement of the transfer roller This is not a replaceable part so breaking it would require printer replacement Do not touch the black sponge portion of the transfer roller 1 Open the print cartridge door and remove the print cartridge 2 Release the two tabs on the paper guide and rotate it up figure 5 17 e Removing the transfer roller 1 of 3 70 Chapter 5 Removal and replacement ENWW 3 The clamps on the paper guide fit over the bearings on the right and left ends of the transfer roller Do not touch the spong
18. poor print quality or excessive mechanical wear 20 Chapter 2 Installation and Operation ENWW Note ENWW You might be able to print on heavier paper if you do not fill the input tray to capacity and if you use paper with a smoothness rating of 100 to 180 Sheffield Card stock construction e Smoothness 135 157 g m 2 36 to 42 Ib card stock should have a smoothness rating of 100 to 180 Sheffield 60 135 g m 16 to 36 Ib card stock should have a smoothness rating of 100 to 250 Sheffield e Construction Card stock should lie flat with less than 5 mm 0 2 in of curl e Condition Make sure that the card stock is not wrinkled nicked or otherwise damaged e Sizes Only use card stock within the following size ranges e Minimum 76 x 127 mm 3x5 in e Maximum 216 x 356 mm 8 5 x 14 in Card stock guidelines e Set margins at least 2 mm 0 08 in away from the edges Guidelines for using media 21 Loading media Loading media in the HP LaserJet 1010 series printers is simple and straightforward Loading media to print This section describes loading bulk media to print Main input tray The main input tray holds up to 150 sheets of 75 g m 20 Ib paper or a 25 mm 0 98 in stack of heavier media Load media with the top forward and the side to be printed facing up To prevent jams and skew always adjust the side media guides Priority input tray The priority input tray can be used to feed one page at a time o
19. the laser diode s on and off modes and to drive the laser scanner motor 40 Chapter 4 Operational overview ENWW Figure 4 3 ENWW BDI F Laser driver PCB Cylindrical lens Bira omoj i on hos CNT1 fie gt RQ NS Photosensitive DECI drum ep 1 ar aw ES nn Formatter GE Four sided Scanner motor Focusing lens PCB mirror Laser scanner operation Power system on the engine power assembly The AC DC and high voltage power supply circuits are all provided by the engine power assembly AC power distribution The AC power circuitry supplies AC voltage whenever the power cord is connected to the AC power source and the power switch is on AC voltage is distributed to the DC power supply circuitry and to the AC driver circuitry which controls AC voltage to the fuser assembly heating element DC power distribution The DC power distribution circuitry located on the engine power assembly distributes 3 3 Vdc 5 Vdc and 24 Vdc as follows e 3 3 Vdc ECU sensors formatter Parallel interface on the 1015 formatter e 24 Vdc Main motor laser scanner motor solenoid high voltage power supply fuser safety circuit door switch Overcurrent overvoltage Printer functions 41 Figure 4 4 There are two overvoltage devices in this product e Fuse F101 provides overcurrent protection for the fusing system circuitry e Fuse F102 110V prod
20. touch the black sponge transfer roller inside the printer By doing so you can damage the printer 3 With a dry lint free cloth wipe any residue from the media path area and the print cartridge cavity 26 Chapter 3 Maintenance ENWW 4 Replace the print cartridge and close the print cartridge door Cleaning the printer pickup roller If you want to clean the pickup roller rather than replace it follow the instructions below ENWW Cleaning the product 27 Remove the pickup roller as described in steps 1 through 5 of Replacing the printer pickup roller 1 Dampen a lint free cloth with water and scrub the roller 2 Using a dry lint free cloth wipe the pickup roller to remove loosened dirt y C Zo x 3 Allow the pickup roller to dry completely before you reinstall it in the printer To reinstall the pickup roller see steps 6 through 9 of Replacing the printer pickup roller 28 Chapter 3 Maintenance ENWW User replaceable parts To order a new pickup roller or separation pad go to http partsdirect hp com Replacing the printer pickup roller If the printer regularly misfeeds no media feeds through and cleaning the pickup roller does not fix it replace the pickup roller CAUTION Failure to complete all the steps in this procedure might damage the product 1 Turn off the printer unplug the power cord and wait for the printer to cool ENWW User rep
21. trailing edge of media within 4 6 seconds of detecting the leading edge e Delivery delay jam The paper delivery sensor PS803 does not detect the leading edge of media within 2 1 seconds after the top of page sensor PS801 detects the leading edge e Wrapping jam The paper delivery sensor PS803 does not detect the trailing edge of the media within 1 5 seconds after the top of page sensor PS801 detects the leading edge and within ten seconds after the paper delivery sensor PS803 detects the leading edge e Delivery stationary jam The paper delivery sensor PS803 does not detect the leading edge of media within 2 2 seconds after the top of page sensor PS801 detects the trailing edge e Residual paper jam The top of page sensor PS801 or the paper delivery sensor PS803 detect media in the initial rotation period e Door open jam The top of page sensor PS801 or the paper delivery sensor PS803 detect media while the print cartridge door is open Solenoid sensors and switches The following figure shows the locations of the solenoid sensors and switches Chapter 4 Operational overview ENWW Figure 4 7 Solenoid photosensors and switches 1 AUN o Door switch detects whether or not the print cartridge door is closed Printing cannot continue until the print cartridge door is closed Power switch Paper width sensor senses the width of the paper Paper delivery sensor senses when paper has s
22. x 5 in e Maximum 216 x 356 mm 8 5 x 14 in Table 2 1 Media types T Narrow and heavy media can cause the printer to print slower 18 Chapter 2 Installation and Operation ENWW Guidelines for using media Note ENWW HP LaserJet printers produce excellent print quality documents You can print on a variety of media such as paper including up to 100 percent recycled fiber content paper envelopes labels transparencies and custom sized media Paper and Transparencies Paper must be of good quality and free of cuts nicks tears spots loose particles dust wrinkles holes and curled or bent edges Check the label on the paper package for details about the type of paper such as bond or recycled Some paper causes print quality problems jamming or damage to the printer Do not use letterhead that is printed with low temperature inks such as those used in some types of thermography raised letterhead or colored paper or preprinted forms that use inks incompatible with the printer temperature 200 C 392 F for 0 1 second Transparencies must be able to withstand 200 C 392 F the printers maximum temperature Common media problems table Poor print quality or toner Too moist too rough too Try another kind of paper adhesion or problems with smooth or embossed Faulty between 100 and 250 Sheffield feeding paper lot and 4 to 6 percent moisture content Dropouts jamming or curl Stored i
23. 3 Q2460 60103 Table 7 3 on page 113 Q2460 60104 Table 7 3 on page 113 Q2460 60105 Table 7 3 on page 113 Q2460 60106 Table 7 3 on page 113 Q2460 67914 Table 7 3 on page 113 Q2460 67915 Table 7 3 on page 113 Q2460 69001 Table 7 2 on page 111 Q2460 69002 Table 7 2 on page 111 Q2460 90928 Table 7 3 on page 113 Q2461 69001 Table 7 2 on page 111 Q2461 69002 Table 7 2 on page 111 Q2462 69001 Table 7 2 on page 111 RC1 1957 000 Table 7 3 on page 113 RL1 0266 000 Table 7 3 on page 113 RM1 0171 000 Table 7 3 on page 113 RM1 0629 000 Table 7 3 on page 112 RM1 0641 000 Table 7 3 on page 113 RM1 0648 000 Table 7 3 on page 113 RM1 0650 000 FUSER FIXING ASS Y 110 127V Table 7 3 on page 113 RM1 0656 000 Table 7 3 on page 113 RM1 0658 000 Table 7 3 on page 113 RM1 0659 000 Table 7 3 on page 112 RM1 0806 000 Table 7 3 on page 113 RM1 0807 000 Table 7 3 on page 113 RM1 0808 000 Table 7 3 on page 113 ENWW Numerical parts list 115 116 Chapter 7 Parts and diagrams ENWW Index A AC bias 43 AC power distribution 41 accessories ordering 109 adding paper 22 adhesive labels printing 22 alignment troubleshooting 93 96 B back panel removing 65 background gray 91 base memory 5 beam detect BD signal 43 bidirectional communications 37 38 bin output 5 black dots troubleshooting printed pages 90 94 block diagram printer 39 block diagrams image formation 43 product functions 39 breaking paper reams 97 buffer memory 38 buttons 17 con
24. 6 Chapter 5 Removal and replacement ENWW 6 Remove one screw callout 1 figure 5 12 from the back of the product VUE E LUE 1 1 A t Figure 5 12 Removing the rear panel 4 of 5 7 The fuser cover and metal rear panel are interlocked with plastic tabs Plastic tabs are also securing the metal rear panel at the bottom Lift up the fuser cover at the top and pull it slightly back Lift the rear panel up off the tabs on the bottom Both the fuser cover and the rear panel will come off together and are then easily separable Figure 5 13 Removing the rear panel 5 of 5 ENWW Covers 67 Front cover 1 Remove the left side cover 2 Remove the right side cover 3 Open the print cartridge door 4 Prior to removal examine figure 5 14 and note the locations of plastic tabs circled at the top of the front cover OO OU OVO Figure 5 14 Removing the front cover 1 of 3 5 Using your index fingers or thumbs pull down on the tabs on the bottom of both sides of the front cover callout 1 figure 5 15 Figure 5 15 Removing the front cover 2 of 3 68 Chapter 5 Removal and replacement ENWW 6 With the bottom of the front cover released pull up and back at the top while gently rocking to release all tabs at the top to remove the front cover Figure 5 16 Removing the front cover 3 of 3 7 Remove the front cover Note When reassembling make sure the tabs on the top of the front cover are in
25. HP Jetdirect devices The HP LaserJet 1015 is the top model of the series It offers all the features of the HP LaserJet 1012 plus the following e 16 MB of RAM not expandable e A host based driver and HP s PCL 5e driver e A USB port and a parallel port 2 Chapter 1 Product Information ENWW Introduction The HP LaserJet 1010 series is designed to print documents easily with the laser quality you have come to expect from an HP LaserJet product ENWW Introduction 3 Overview of product Figure 1 1 Figure 1 2 Model and serial numbers The model number and serial number are listed on an identification label located on the back of the product The serial number contains information about the country region of origin revision level production code and production number of the product The label also contains power rating and regulatory information HEWLETT PACKARD Num ro r glementaire du mod le Tested To Comply 11311 CHINDEN BLVD Regulatory Model Number BOISB 0203 00 With FCG Standards BOISE IDAHO 83714 FOR HOME OR OFFICE USE Manufacturado CFR chapter 1 sub chapte Manufactured Complies with Canadian IMU N mero de Serie June 24 2003 EMC Class B requirements Apparaten skall ES Me iau anslutas till jordat M WU natutiag Made in China ET Fabricado en China gt PET lt SITE FR1 USA e neve nt 220 240V AC This product conforms with Num ro du produit 50 60 Hz 2 5A 2 5A CDRH radiation Prod
26. Rem o ee Parts that wear The parts that wear on the product are listed in chapter 3 of this manual Parts are available directly from Hewlett Packard at the following numbers e US 800 538 8787 e Canada 800 387 3154 in Toronto 416 671 8383 e United Kingdom 0734 441212 e Germany 0130 3322 Contact your local HP Parts Coordinator for other local phone numbers 108 Chapter7 Parts and diagrams ENWW Accessories and consumables ENWW Table 7 2 Accessories Product name Description Product number Part number Exchange number Print cartridges cables and HP Jetdirect Print Servers Print cartridge 2 000 page N A Q2612A cartridge 2 meter N A C2950A IEEE 1284 parallel cable A Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories Cables and interface accessories HP Jetdirect Print Server 3 meter IEEE N C2951A 1284 parallel cable 2 meter USB Q2460A 8121 0539 cable 2 feet USB cable Q2460A 8121 0549 Power cord US Q2460A 8120 6812 Canada N A Power cord 8120 6811 Europe Power cord 8120 6815 Switzerland Power cord UK 8120 6809 Power cord 8120 6814 Danish Power
27. Solenoid sensors and switches 46 Basic sequence of operation formatter to printer 47 35 Basic functions The major functions of the printer and the corresponding systems providing them are e Formatter and I O functions e Formatter system e Printer functions and operation e Engine control system engine control unit ECU and engine power assembly e Image formation system e Paperfeed system ME S 2 LOI 1 PRINTER e ee 1 FORMATTER Ke 5 jl amp ARABE A a 8 o ENGINE UNIT Figure 4 1 Basic configuration 36 Chapter 4 Operational overview ENWW Formatter system ENWW The formatter coordinates the major systems It is responsible for the following e Receiving and processing print data from the printer interface from the computer e Monitoring the control panel and relaying printer status information e Developing and coordinating data placement and timing with the print engine e Communicating with the host computer through the bidirectional interface The formatter receives print data from the parallel interface or the Universal Serial Bus USB interface and converts it into a dot image The ECU synchronizes the image formation system with the paper feed system and signals the formatter to send the print image data to the laser system Th
28. This chapter describes how to isolate and resolve printer problems image problems and media problems Troubleshooting details are provided to resolve problems or to isolate replaceable parts Basic troubleshooting ss 82 Control panel power on Tunchons tnn trnnn nnn nnst nnt tEn nEn EE Ennn 84 Power on Functions Time Ranges eee enne 84 Control Panel Pages eres up edi a aea e ERRAT SERRA AER 86 Control Panel Pages Time HRanges emere nenne 86 Control Panel Lights e Dile tdg each tc ined Dp dug DAR Ea addo rae add a da 87 L LE LEE Le PR Em 87 Image troubleshooting ert rr e tb d due race dE a zd annee entente 88 Print cartridge problems geen 88 Solving image quality problems nennen 88 Solving paper feed problems ttrt tt rEn nnn ESAn EEEE EEE EE EEn nn aren E EEEE nn n 95 Solving print paper feed problems 95 Ne leie Ve EE 99 Half self test functional check issu 99 Drum rotation functional CheCK essiri EREA 101 High voltage contacts Check EE 101 Tro bleshooting ue EE 103 Repetitive image defect ruler sn 103 ele e 104 Solenoid sensors and ewitches sssrinin anini idia 105 81 Basic troubleshooting Table 6 1 Basic troubleshooting Did the printer turn on Is the product ready The motor rotates but the lights are not on Does the demo page print Print a demo page by pressing the Go button when the printer is idle Hold down the Go
29. Tote i 52 Differences between the series models 53 zi eur ieterlimP nrant tentures 53 User replaceable parts sise 55 Replacing the printer pickup roller es 55 Replacing the printer separation pad ss 57 Replacing the main input tray paper pick up tray assembly 59 Replacing the output tray extension delivery tray assembly 60 CONVERSE 61 Right side COVE M 62 Ee ER EE 65 Print cartridge access door fuser cover and rear panel 65 FROME COVERS m VL 68 Internal assemblies es 70 Transfer roller assembly 1 2 etit tenet EE 70 Engine power assembly 72 Fuser fixing assembly cete eee nsa eee etia ah tede tad ade deeds 73 Paper pickup assembly se 75 Engine Control unit assermibly 2 2 2 eid eese erasa dee eau Rhea e pha re quest aqna 76 Laser scanner assembly hentai nest 78 51 Removal and replacement strategy WARNING CAUTION CAUTION CAUTION Detailed steps and images showing part removal are included here Replacement is generally the reverse of removal Occasionally notes are included to provide directions for difficult or critical replacement procedures Remove the power cord before attempting to service the product If this warning is not followed severe injury can result as well as damage to the device Certain functional checks during troubleshooting must
30. ace the fuser If after replacing the fuser the error persists replace the ECU ENWW Image troubleshooting 91 92 The toner is loose and it does not stay attached to the printed page AaBECc IR Repetitive vertical defects appear on the printed page AaBbC AaBbCcc _ AaBbC AaBbCc AaBbC Characters are poorly formed and are producing hollow images Ai AMAh5BOCC aBocGc Chapter 6 Troubleshooting The media you are using does not meet HP s specifications For example it is too moist or too rough The wrong type of paper is selected in the printer properties dialog The power strip is not working correctly or the AC power is not meeting the specified requirements The printer is operating in humidity or temperature conditions that are not within the recommended ranges The fuser is damaged The internal parts have toner on them The wrong type of paper is selected in the printer properties dialog If the repetitive mark occurs at equal distance between marks either the print cartridge transfer roller paper pickup assembly or fuser is damaged The wrong type of paper is selected in the printer properties dialog The media is too slick or too thick Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Select the correct media type under Type is in the printer properti
31. age 113 DELIVERY TRAY ASS Y RM1 0659 000 Table 7 3 on page 112 Door Link Clip Stopper RC1 1957 000 Table 7 3 on page 113 Dust Cover US Table 7 3 on page 113 Dust Cover Worldwide Table 7 3 on page 113 ENGINE CONTROL ASS Y Table 7 3 on page 113 ENGINE POWER ASS Y 110 127V Table 7 3 on page 113 ENGINE POWER ASS Y 220 240V Table 7 3 on page 113 Exchange LJ1010 110V Printer Table 7 2 on page 111 Exchange LJ1010 220V 3 Year Warranty Table 7 2 on page 111 Exchange LJ1010 220V Printer Table 7 2 on page 111 Exchange LJ1012 110V Printer Table 7 2 on page 111 Exchange LJ1012 220V Printer Table 7 2 on page 111 Exchange LJ1015 110V Printer Table 7 2 on page 111 Exchange LJ1015 220V Printer Table 7 2 on page 111 FUSER FIXING ASS Y 110 127V FUSER FIXING ASS Y 220 240V RM1 0656 000 Table 7 3 on page 113 LASER SCANNER ASS Y RM1 0171 000 Table 7 3 on page 113 PAPER PICKUP ASS Y RM1 0641 000 Table 7 3 on page 113 PAPER PICKUP TRAY ASS Y RM1 0629 000 Table 7 3 on page 112 ROLLER PICKUP RL1 0266 000 Table 7 3 on page 113 SEPARATION PAD ASS Y RM1 0648 000 Table 7 3 on page 113 Service Manual Q2460 90928 Table 7 3 on page 113 TRANSFER ROLLER ASS Y RM1 0658 000 Table 7 3 on page 113 114 Chapter 7 Parts and diagrams ENWW Numerical parts list Table 7 5 Numerical parts list Part number Table and page Q2462 69002 Table 7 2 on page 111 Q2463 69001 Table 7 2 on page 111 Q2460 60101 Table 7 3 on page 113 Q2460 60102 Table 7 3 on page 11
32. al block diagram 39 Figure 4 3 Laser scanner operation 41 Figure 4 4 High voltage power supply circuit 42 Figure 4 5 Image formation block diagram 43 Figure 4 6 Printer paper path suisses 45 Figure 4 7 Solenoid photosensors and ewitches 47 Figure 4 8 Printer timing diagram ss 49 Figure 5 1 Removing the print cartridge 53 Figure 5 2 HP LaserJet 1015 parallel port 53 Figure 5 3 Product teardown tree sise 54 Figure 5 4 Removing the right side cover 1 of 5 62 Figure 5 5 Removing the right side cover 2 of 5 62 Figure 5 6 Removing the right side cover 3 of 5 63 Figure 5 7 Removing the right side cover 4 of 5 64 Figure 5 8 Removing the right side cover 5 of 5 64 Figure 5 9 Removing the rear panel 1 of 5 65 Figure 5 10 Removing the rear panel 2 of 5 66 Figure 5 11 Removing the rear panel 3 of 5 66 Figure 5 12 Removing the rear panel 4 of 5 67 Figure 5 13 Removing the rear panel 5 of 5 67 Figure 5 14 Removing the front cover 1 of 3 68 Figure 5 15 Removing the front cover 2 of 3 68 Figure 5 16 Removing the front cover 3 of 3 69 Figure 5 17 Removing the transfer roller 1 of 3 70 Figure 5 18 Removing the transfer roller 2 of 3 71 Figure 5 19 Removing the transfer roller 3 of 3 72 Figure 5 20 Removing the engine power assembly 1 of 2 73 Figur
33. apter 2 Installation and Operation ENWW ENWW Maintenance This chapter describes the life expectancy of parts that wear printer cleaning printer maintenance and the replacement of user replaceable parts Life expectancies of parts that wear ee te aaeaaaeeasaeaaeeaeceeeeeeeeeeeeeeess Cleaning the product usine Cleaning the print path corre rre ror ene ear een ee key eee Hn denne ea Cleaning the print cartridge area Cleaning the printer pickup roller ss User replaceable parts sise Replacing the printer pickup roller ss Replacing the printer separation pad ss Replacing the main input tray paper pickup tray assembly Replacing the output tray extension delivery tray assembly 23 Life expectancies of parts that wear Inspect any parts that wear when servicing the product Replace them as needed based on failure or wear rather than on usage The following table lists approximate schedules for replacing consumables Table 3 1 Life expectancies of parts that wear Print cartridge user Q2612A 2 000 pages When print becomes replaceable faint redistribute the Note toner in the cartridge by gently rotating the cartridge from side to side or replace the cartridge The estimated print cartridge life is based on letter or A4 sized paper with an average of 5 percent toner coverage and a medium density setting Print cartridge life can be extended further b
34. button for more than 5 seconds to print a configuration page Chapter 6 Troubleshooting No power due to failed power source cable or switch Printer motor does not rotate Formatter is damaged or has a loose connection Media does not move smoothly through the paper path Poor print quality Verify that the product is plugged in Verify that the power cable is functional and that the power switch is on If all of these conditions are correct replace the engine power assembly Verify that the print cartridge access door is closed Verify that the print path is clear If clear verify that the print path paper sensor arms are free of debris and functional Verify that the cable from the ECU to the motor is connected If all of these conditions are correct replace the ECU If after replacing the ECU the printer motor still does not rotate replace the engine power assembly If after replacing the ECU and engine power assembly the printer motor still does not rotate replace the printer Verify that the formatter cables are properly connected If all cables are undamaged and seated correctly but the problem persists replace the printer If the media is consistently jamming and the paper path is clear replace either the paper pickup assembly or the fuser depending on where it is jamming See Image troubleshooting ENWW Is the software installed Software is not installed U
35. callout 1 figure 5 7 to release a tab on top Figure 5 7 Removing the right side cover 4 of 5 5 From the back rotate the cover away from the printer and push forward Figure 5 8 Removing the right side cover 5 of 5 64 Chapter 5 Removal and replacement ENWW Note Figure 5 9 ENWW Left side cover 1 Removing the left side cover is a similar procedure to removing the right side cover Refer to the steps and figures for removing the right side cover Remove the screw on the left side and be aware of the plastic tabs in the same places but on the left side Print cartridge access door fuser cover and rear panel This procedure removes the print cartridge access door also called the face down delivery tray the fuser cover and the metal rear panel It is not necessary to take off the print cartridge access door first or to separate if from the fuser cover 1 Remove the right side cover 2 Remove the left side cover 3 Open the print cartridge access door 4 Remove two screws from the top of the product callout 1 figure 5 9 Removing the rear panel 1 of 5 Covers 65 5 Use needle nosed pliers to release the plastic door link clip from the hinge arm on the print cartridge access door figure 5 10 Figure 5 10 Removing the rear panel 2 of 5 Note Reinsert the plastic door link clip or store it with the screws to prevent losing it Figure 5 11 Removing the rear panel 3 of 5 6
36. computer cable is loose The tape was not removed from the print cartridge The print cartridge is out of toner The high voltage connection between the printer and the print cartridge is interrupted The printer cannot print all the way to the edge of the paper The printer has minimum margins on each edge of approximately 6 mm 0 25 in The reduction setting is incorrect The paper size setting is incorrect Make sure that the product is plugged into a live wall outlet or power strip Check the lights If the Attention light is flashing the printer may have a paper jam Clear the jam and press the Go button to clear the jam Check that the cable between the product and the computer is securely connected Remove the print cartridge remove the tape and return the print cartridge Replace the print cartridge Perform a High voltage contacts check To get the image to fit into this printable area slightly reduce the size of the image Reduction settings are on the Effects tab of the printer properties dialog Reduction settings are on the Effects tab of the printer properties dialog Also may be in a Page Setup setting in the application Paper size settings are on the Paper tab of the printer properties dialog Also may be controlled under a Page Setup selection in the application Image troubleshooting 89 Random toner specks appear The media you are using does Make sure that the med
37. cord SA 8120 6813 Power cord Israel 8120 6800 Model 500x J3265A J3265 61001 Ethernet Fast Ethernet 10 100Base TX Accessories and consumables 109 Product name Description Product number Part number Exchange number HP Jetdirect Print Model 500x J3264A J3264 61001 Server Token Ring HP Jetdirect Print Model 300x J3263A J3263 61001 Server Ethernet Fast Ethernet 10 100Base TX HP Jetdirect Print Model 170x J3258B J3258 61001 Server Ethernet 10Base T HP Jetdirect Print Model 310X J6038A J6038 60001 Server Ethernet Fast Ethernet 10 100Base TX HP Jetdirect print Model 310X N A J6038 60001 server HP Jetdirect Print Model 380x J6061A J6061 61001 Server Wireless Ethernet 802 11b HP Jetdirect Print Model WP110 J6062A J6062 61001 Server Wireless Ethernet 802 11b Toner cloth Ideal for wiping up N A 5090 3379 toner spills and cleaning the printer 1 NOTE If two parts are listed for one country or region you can use either part regardless of ils output rating Common hardware The product uses common Phillips head screws as fasteners How to use the parts lists and diagrams The figures in this chapter illustrate the major subassemblies in the product A table follows the exploded assembly diagram Each table lists the reference designator the associated part number for the item and a description of the part Parts that have no reference designator or part number are not field re
38. d For best results always use a print cartridge before the expiration date stamped on the cartridge box Refilled print cartridges While Hewlett Packard does not prohibit the use of refilled print cartridges during the warranty period or while the product is under a maintenance contract it is not recommended for the following reasons e Repairs resulting from the use of refilled cartridges are not covered under Hewlett Packard warranty or maintenance contracts e Hewlett Packard has no control or process to ensure that a refilled cartridge functions at the high level of reliability of a new HP LaserJet toner cartridge Hewlett Packard also cannot predict the long term reliability effect on the product from using different toner formulations found in refilled cartridges e The print quality of HP LaserJet print cartridges influences the customer s perception of the product Hewlett Packard has no control over the actual print quality of a refilled cartridge e Parts that are critical to print quality may not be replaced when the cartridge is refilled with toner Recycling print cartridges In order to reduce waste Hewlett Packard offers a recycling program Cartridge components that do not wear out are recycled Plastics and other materials are recycled Hewlett Packard pays the shipping costs from the user to the recycling plant within the United States To join this recycling effort follow the instructions inside the print car
39. e 5 21 Removing the engine power assembly 2 of 2 73 Figure 5 22 Removing the fuser fixing assembly 74 Figure 5 23 Fragile tab on fuser assembly 75 Figure 5 24 Removing the paper pickup assembly 75 Figure 5 25 Removing the ECU assembly 1 of 5 76 Figure 5 26 Removing the ECU assembly 2 of 5 76 Figure 5 27 Removing the ECU assembly 3 of 5 77 Figure 5 28 Removing the ECU assembly 4 of 5 77 Figure 5 29 Removing the ECU assembly 5 of 5 78 Figure 5 30 Removing the laser scanner assembly 79 Figure 6 1 Check the fuser connections 100 Figure 6 2 Check the fuser connechons 100 Figure 6 3 Print cartridge high voltage contacts 102 ENWW ix Figure 6 4 Printer high voltage contacts 102 Figure 6 5 Repetitive image defect ruler ss 103 Figure 6 6 Clrcult diagram wii uertice eet trei aul eens eet untere erue ro eee ra eT 104 Figure 6 7 Solenoid photosensors and switches 105 Eig re 7 1 AIL Models tiit p e e t Go Re FU eh Dea OI eret MO o 111 Figure 7 2 Exploded View Field Replaceable Units ssssssssssssesesss 112 ENWW ENWW Product Information This chapter provides general product information for HP LaserJet 1010 series printers HP LaserJet 1010 series has three product configurations 2 The HP LaserJet 1010 1012 and 1015 2 IMTHODUCUION M
40. e 6 rer lee lee 7 HEWLETT PACKARD LIMITED WARRANTY STATEMENT eene 9 Extended warranty 2 retire aec eee ce ee ebbe deb ela De EUR a ED d ege RR detain 10 Print cartridge Information sssri en tp ee Pra RR RE a RE E ER Ran tintin st 11 Refilled print cartridges ccrtc ee rece deb rct t Rc eec etudes 11 Iecycling print cartridgas reenice erre eec Dra edo end eta dater anne 11 Declaration of Cornformity inii inedia Di ec Dc vec Re Eae a FED rs nevada 12 For Regulatory Topics ONLY contact 13 Laser safety statement acce DREES SE 13 Canadian DOC regoulatons ss 13 Korean EMU Statement bausse ENEE ASSEN 13 Laser statement for Finland 13 2 Installation and Operation Operating envIFODETIert s cocoa t edet ne te sedet d adr ees me ese sh 16 Identifying the control panel componente 17 Product media spechflcations eene mrrnnen nennen 18 Supported media sizes printer nn nnnneeneennn nt 18 Guidelines for using m dia E 19 Paper and Transparencdes ea aa aa aaa aii iaaiiai 19 Common media problems table ceccceecceceeeeeeeeeececeaeceeeeeeeesesanaecaeeeseeeseeseesuaeeeeeees 19 Labels een aa e a Ad a A donner ete 19 ENVClO POS 20 Card stock and heavy media issues 20 Loading media eere t ret dene ragga e e ra de Re aaa 22 Loading media to print sise 22 3 Maintenance Life expectancies of parts that wear ss 24 Cleaning re Cette ET 25 Cleaning the print pat
41. e errors are failed communication between the formatter and the engine and a failed fuser If neither of these are identified using the following procedure replace the printer 1 2 Press the Go button and the printer will display a secondary error pattern If the secondary error pattern is the Attention light on the formatter and engine are not communicating e Checkthe ribbon cable between the formatter and ECU and all other connections e f error persists replace the ECU elf error persists replace the printer If the secondary error pattern is the Go and Ready lights on the fuser fixing assembly has failed and must be replaced Control Panel Lights 87 Image troubleshooting Print cartridge problems Checking the print cartridge Image formation defects are frequently the result of problems in the print cartridge If there is any doubt always replace the print cartridge before troubleshooting image defects Use the following checklist to make sure that the print cartridge is still operable Make sure that the print cartridge is installed properly and the shipping tape is removed Inspect the print cartridge for toner level Check the expiration date stamped on the print cartridge box Check the print cartridge to see if it has been disassembled or refilled Inspect the print cartridge to see if toner is leaking through worn seals Check the surface of the photosensi
42. e formatter sends the print image data dots in the form of a video signal and the printing process begins Central processing unit The formatter uses an embedded Coldfire V4 microprocessor operating at 133 MHz RAM e One bank of nonvolatile RAM NVRAM stores parameters e Dynamic random access memory DRAM provides temporary storage of the product program code and print data e The HP LaserJet 1010 and 1012 have 8 MB of RAM e The HP LaserJet 1015 has 16 MB of RAM Universal Serial Bus interface The formatter receives incoming data through the USB interface This interface provides high speed two way communication between the product and the host allowing applications on the host computer to change product settings and monitor product status The USB interface is compatible with the USB 2 0 specification Parallel interface HP LaserJet 1015 only If the parallel interface on the HP LaserJet 1015 is used the formatter receives incoming data through bidirectional ECP Like the USB interface the parallel interface supports high speed two way communication between the product and the host so applications on the host computer can change product settings and monitor product status Use an IEEE 1284 compliant parallel cable Control panel The control panel consists of e Three status lights e Go and Cancel Job buttons Formatter system 37 Note 38 Draft mode Depending on which driver is used selecting draft o
43. e part of the transfer roller but grasp the right end of the paper guide callout 1 figure 5 18 and pull the clamp off the right bearing Then slide it slightly to the right and the left clamp will slide off the left bearing N TEMPERATURE ELEV ALI Figure 5 18 Removing the transfer roller 2 of 3 ENWW Internal assemblies 71 4 Use needle nose pliers or your fingers to squeeze the two small tabs figure 5 19 on the transfer roller Figure 5 19 Removing the transfer roller 3 of 3 5 Angle the transfer roller up holding onto the gear on the right side slide it toward printer right and lift it out of the printer along with the transfer roller guide Note There is a small grounding spring under the right bearing of the transfer roller Upon reassembly position this spring correctly under the right bearing Install the new transfer roller reversing the removal process Then reinstall the paper guide by gently pressing the two ends onto the transfer roller bearings until the clamps snap into place Rotate the paper guide down until the tabs on both ends engage Engine power assembly Remove the right side cover Remove the left side cover Remove the print cartridge access door Remove the rear panel Remove the front cover D LS T S Disconnect the five cables callout 1 figure 5 20 near the top of the power assembly 72 Chapter 5 Removal and replacement ENWW Figure 5 20 Note Figure 5 21
44. e sensors in the printer top of page paper width and delivery Check them to ensure that the sensor arms can move freely On the rare occasion of a failed sensor replace the printer 98 Chapter 6 Troubleshooting ENWW Functional checks This section includes five functional checks for troubleshooting Half self test functional check The print process can be subdivided into the following stages e image formation stage charges the drum and writes a latent image to the drum with the laser e development stage forms a toner image on the drum e transfer stage transfers the image to paper e cleaning stage removes excess toner from the drum e fusing stage applies heat and pressure to make the image on paper permanent To perform a half self test check The purpose of the half self test check is to begin the printing process and then interrupt it right in the middle Examining the printer components at that point allows you to determine which stage in the print process is malfunctioning 1 Press the Go button to print a demo self test page 2 Open the print cartridge access door the instant the leading edge of the paper exits the printer Remove the print cartridge 4 Open the print cartridge drum shield to view the drum surface If a dark and distinct toner image is present on the drum surface this shows that the first two functions of the electrophotographic process are functioning image formation and develo
45. eak or damage the main input tray also called the paper pickup tray assembly you can replace it To order parts go to http partsdirect hp com 1 Carefully flex the main input tray just enough to release one side Note Take care not to break the hinge points 2 Remove the main input tray ENWW User replaceable parts 33 Replacing the output tray extension delivery tray assembly If you break or damage the output tray extension also called the delivery tray assembly you can replace it To order parts go to http partsdirect hp com 1 Carefully flex the output tray extension just enough to release one side Note Take care not to break the hinge points 2 Remove the output tray extension 34 Chapter 3 Maintenance ENWW ENWW Operational overview This chapter describes the general components of the HP LaserJet 1010 series and their theory of operation Basic lee 36 Formatter system eee 37 Central processing UNI C 37 Bu nnannien as de 37 Universal Serial Bus interface tree cte eet hm tus e RR deu d e Ru cA aa 37 Parallel interface HP LaserJet 1015 only 37 Control paneu isere ERES 37 Dratt MOda EE 38 ME enee ee ee ee de ege 38 Enhanced VO mcc 38 PUL OV VICW EET 38 mi eec E 39 Engine control system engine control unit and power assembly 39 Image tele 43 Printer paper feed system 44 Jam detetom NET 46
46. eep the beam strikes the beam detect lens generating the beam detect signal BD signal The BD signal is sent to the ECU where it is converted to an electrical signal used to synchronize the output of the next scan line of data Printer functions 43 44 3 Developing stage During this process the latent electrostatic image is present on the drum The toner particles obtain a negative surface charge by rubbing against the developing cylinder which is connected to a negative DC supply The negatively charged toner is attracted to the discharged exposed grounded areas of the drum and it is repelled from the negatively charged unexposed areas 4 Transfer stage During this process the toner image on the drum surface is transferred to the media The transfer roller applies a positive charge to the back of the media which attracts the negatively charged toner on the drum surface to the media After separation the drum is cleaned and conditioned for the next image 5 Separation stage During this process the media separates from the drum To stabilize the feed system and prevent toner dropouts on the printed image at low temperature and humidity the static eliminator reduces the charge on the back of the media 6 Fusing stage During this process the heat and pressure fuse the toner into the media to produce a permanent image The media passes between a heated fusing element and a soft pressure roller which melt the toner and pr
47. ent ENWW Figure 5 23 Fragile tab on fuser assembly Paper pickup assembly Remove the right side cover Remove the left side cover Remove the print cartridge access door and rear panel Remove the transfer roller Remove the fuser assembly ogg om Unplug and unroute any additional wires as necessary to free up the paper pickup assembly Unplug and unroute the wire from the solenoid to the formatter 7 Remove 6 screws callout 1 figure 5 24 Figure 5 24 Removing the paper pickup assembly 8 Remove the paper pickup assembly ENWW Internal assemblies 75 Note When replacing the paper pickup assembly be sure to transfer the sensor PCB and if necessary the separation pad assembly to the new paper pickup assembly Engine control unit assembly 1 Remove the right side cover 2 Disconnect the flat flexible ribbon cable from the formatter Figure 5 25 Removing the ECU assembly 1 of 5 3 Remove the left side cover 4 Disconnect the flat flexible ribbon cable from the engine power assembly Figure 5 26 Removing the ECU assembly 2 of 5 76 Chapter 5 Removal and replacement ENWW 5 Open the print cartridge access door 6 Remove the front cover 7 Remove four screws callout 1 figure 5 27 Figure 5 27 Removing the ECU assembly 3 of 5 8 Lift the ECU cover up just enough to free it and tilt it back as far as it will easily go 9 Two sheet metal hook hinges one on each side
48. erations 44 height product 16 high voltage power supply connector assembly checking 102 operations 42 testing 101 hinge door link clip 65 HP Care Pack 10 HP Customer Care Online 108 HP Jetdirect print servers ordering 109 110 HP Technical Training 108 humidity specifications 7 troubleshooting 91 92 93 94 95 l I O Enhanced 38 idle mode power consumption 7 image density troubleshooting 90 voltage operations 42 image formation process operations 43 testing 99 image quality troubleshooting printed pages 89 repetitive image defect ruler 103 ENWW input tray replacing 33 59 input trays See main input tray inserting media 22 interface accessories ordering 109 INTR Initial Rotation Period 48 isolated job settings 38 J jams 11 detection operations 46 paper input trays 97 98 Jetdirect print servers ordering 109 110 K keys See buttons L label model and serial number 4 labels specifications for 19 labels printing 22 languages printer 38 laser scanner assembly precautions 52 removing 78 laser scanner assembly operations 40 latent electrostatic image 43 leading edge detection operations 44 46 LED s 87 left side cover removing 65 length product 16 lenses operations 43 letterhead loading 22 life expectancies extending toner cartridge 38 recycling used print cartridges 11 lift plate operations 44 lights control panel 87 lines troubleshooting 94 printed pages 90 loading media 22
49. es dialog on the Paper tab Plug the product directly into an AC outlet Ensure that the power source is clean Move the product to a different location Perform a Half self test functional check If the error persists replace the fuser If after replacing the fuser the error persists replace the engine power assembly If the defects occur on the back of the page the problem will probably correct itself after a few more printed pages Otherwise clean the printer See chapter 4 Select the correct media type under Type is in the printer properties dialog on the Paper tab Use the defect ruler to identify the spacing Check the appropriate assembly and replace if necessary Repetitive image defect ruler Select the correct media type under Type is in the printer properties dialog on the Paper tab Try a different media Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide ENWW ENWW Pages are skewed AQBbCc AadBbcc AaBbCcc AaBbcc AadBbcc The printed page has curls or waves a AaBbCC AoBbCC AoBbCC AaBbCC AoBbCC El The media is loaded incorrectly The input tray is too full The media you are using does not meet HP s specifications for example it is too moist or too rough The printer is operating in humidity or temperature conditions that are not within the recommended ran
50. ess it into the media 7 Drum cleaning stage During this process the cleaning blade is in contact with the surface of the drum at all times As the drum rotates during printing the cleaning blade wipes excess toner off the drum and stores it in the waste toner receptacle Printer paper feed system The main input tray and the priority input tray merge into one main input area The printer senses the paper as it enters the paper feed path via the top of page sensor PS801 It does not sense the presence of media prior to beginning the print cycle The following steps occur when the product receives a print job The ECU activates the motor M1 Paper motion begins when the ECU energizes the pick up solenoid SL1 The paper pickup roller rotates once The paper lift plate pushes the media against the pickup roller The friction of the pickup roller grabs the top sheet and advances it to the feed assembly drive rollers To ensure that only one sheet is fed a main separation pad holds the remainder of the stack in place The feed assembly drive rollers advance the media to the top of page sensor PS801 This sensor informs the ECU of the exact location of the leading edge of media so that the image being written on the photosensitive drum can be precisely positioned on the page The feed assembly drive rollers then advance the media to the transfer area where the toner image on the photosensitive drum is transferred to the med
51. f a recommended media for manual feeding and special operations It can hold up to ten pages of 75 g m 20 Ib paper but is best used for feeding one page at a time of paper heavier paper envelope transparency or card stock Load media with the top forward and the side to be printed facing up To prevent jams and skew always adjust the side media guides If you try to print on media that is wrinkled folded or damaged in any way a jam might occur See the User Guide located on the product CD for more information Note When you add new media make sure that you remove all of the media from the input tray and straighten the stack of new media This helps prevent multiple sheets of media from feeding through the printer at one time reducing paper jams Specific types of media e Transparencies and labels Load transparencies and labels with the top forward and the side to be printed facing up See the User Guide located on the product CD for more information e Envelopes Load envelopes with the narrow stamp side forward and the side to be printed facing up See the User Guide located on the product CD for more information e Letterhead or preprinted forms Load with the top forward and the side to be printed facing up See the User Guide for more information e Cards and custom sized media Load with the narrow side forward and the side to be printed facing up See the User Guide located on the product CD for more information 22 Ch
52. for the product or e improper site preparation or maintenance TO THE EXTENT ALLOWED BY LOCAL LAW THE ABOVE WARRANTIES ARE EXCLUSIVE AND NO OTHER WARRANTY OR CONDITION WHETHER WRITTEN OR ORAL IS EXPRESSED OR IMPLIED AND HP SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY SATISFACTORY QUALITY AND FITNESS FOR A PARTICULAR PURPOSE Some countries regions states or provinces do not allow limitations on the duration of an implied warranty so the above limitation or exclusion might not apply to you This warranty gives you specific legal rights and you might also have other rights that vary from country region to country region state to state or province to province HP s limited warranty is valid in any country region or locality where HP has a support presence for this product and where HP has marketed this product The level of warranty service you receive may vary according to local standards HP will not alter form fit or function of the product to make it operate in a country region for which it was never intended to function for legal or regulatory reasons TO THE EXTENT ALLOWED BY LOCAL LAW THE REMEDIES IN THIS WARRANTY STATEMENT ARE YOUR SOLE AND EXCLUSIVE REMEDIES EXCEPT AS INDICATED ABOVE IN NO EVENT WILL HP OR ITS SUPPLIERS BE LIABLE FOR LOSS OF DATA OR FOR DIRECT SPECIAL INCIDENTAL CONSEQUENTIAL INCLUDING LOST PROFIT OR DATA OR OTHER DAMAGE WHETHER BASED IN CONTRACT TORT OR OTHERWISE Some cou
53. ges The wrong type of paper is selected in the printer properties dialog The media you are using does not meet HP s specifications for example it is too moist or too rough The media was in the input tray for too long Reload the media and make sure that the media guides are not too tight or too loose against the media stack Remove some of the sheets The main input tray can hold up to 150 sheets of 20 Ib 75 g m bond weight paper or fewer pages of heavier media a stack no higher than 25 mm The priority input tray can hold up to ten sheets of 20 Ib 75 g m bond weight paper one sheet of heavier media or one envelope or card Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Move the product to a different location Select the correct media type under Type is in the printer properties dialog on the Paper tab Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Turn the stack of media over and put it back in the tray Rotate the media 180 and put it back in the tray Image troubleshooting 93 94 Large amounts of toner are scattered around the characters Vertical white stripes appear AaBbCc AaBbCc AaBbCc AaBbCc AaBibCc Printout is faded in areas AalbCc AabbCc AaBbCc AalbbCc AabbCc Chapter 6 Troubleshooting T
54. gulatory purposes this product is assigned a Regulatory model number This number should not be confused with the marketing name HP LaserJet 1010 or the product numbers Q2460A Q2461A Q24624 Product Regulations Manager PO Box 15 Mail Stop 160 Boise Idaho 83707 0015 USA 208 396 6000 April 1 2003 For regulatory topics only contact Australia Contact Product Regulations Manager Hewlett Packard Australia Ltd 31 41 Joseph Street Blackburn Victoria 3130 Australia European Contact Your Local Hewlett Packard Sales and Service Office or Hewlett Packard Gmbh Department HQ TRE Standards Europe Herrenberger Strasse 140 B blingen D 71034 49 7031 14 3143 U S A Contact Product Relations Manager Hewlett Packard Company PO Box 15 Mail Stop 160 Boise ID 83707 0015 U S A 208 396 6000 12 Chapter 1 Product Information ENWW For Regulatory Topics ONLY contact WARNING ENWW Laser safety statement The Center for Devices and Radiological Health CDRH of the U S Food and Drug Administration has implemented regulations for laser products manufactured since August 1 1976 Compliance is mandatory for products marketed in the United States The printer is certified as a Class 1 laser product under the U S Department of Health and Human Services DHHS Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968 Since radiation emitted inside the printer is completely c
55. h ss 25 Cleaning the print cartridge ar6a 4444444uuuuuuuuuiiueiiiiinsliiesneeneiennnesheisennes 26 Cleaning the printer pickup roller ss 27 User replaceable parts rrt eee ree karen dene SEENEN rete RE rH RR 29 Replacing the printer pickup roller ss 29 Replacing the printer separation pad 31 iii Replacing the main input tray paper pickup tray assembly 33 Replacing the output tray extension delivery tray assembly 34 4 Operational overview Basic lee 36 Formatter syste Mee 37 Central ee e n LN 37 PRA eee 37 Universal Serial Bus interface 37 Parallel interface HP LaserJet 1015 only 37 Control panel rcr etae eee ao REENEN ese YER ke RR RR YE ee es 37 Draft MODS icc cS 38 MEL ncc tn III T 38 Enhanced VO E 38 PJLOVErVISW N M dit teen en 38 Printer TUMCUOMS seisi m 39 Engine control system engine control unit and power assembly 39 Image formation system 43 Printer paper feed System ecce tec ed ore e dene Rd n n ue FERE de ee e 44 Jam d tection 46 Solenoid sensors and switches nnne nnne 46 Basic sequence of operation formatter to printer 47 5 Removal and replacement Removal and rep
56. he end user customer that HP hardware and accessories will be free from defects in materials and workmanship after the date of purchase for the period specified above If HP receives notice of such defects during the warranty period HP will at its option either repair or replace products which prove to be defective Replacement products may be either new or equivalent in performance to new HP warrants to you that HP software will not fail to execute its programming instructions after the date of purchase for the period specified above due to defects in material and workmanship when properly installed and used If HP receives notice of such defects during the warranty period HP will replace software which does not execute its programming instructions due to such defects HP does not warrant that the operation of HP products will be uninterrupted or error free If HP is unable within a reasonable time to repair or replace any product to a condition as warranted you will be entitled to a refund of the purchase price upon prompt return of the product HP products may contain remanufactured parts equivalent to new in performance or may have been subject to incidental use Warranty does not apply to defects resulting from a improper or inadequate maintenance or calibration b software interfacing parts or supplies not supplied by HP c unauthorized modification or misuse d operation outside of the published environmental specifications
57. he media resistivity is too high most often happens when transparencies acquire a static charge The printer is operating in humidity or temperature conditions that are not within the recommended ranges humidity too low The toner is low or poorly distributed in the print cartridge The media you are using does not meet HP s specifications for example it is too moist or too rough The printer is operating in humidity or temperature conditions that are not within the recommended ranges The toner is low or poorly distributed in the print cartridge Use a different media Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Turn the stack of media over and put it back in the tray Use media particularly transparencies designed for laser printers Move the product to a different location Gently rock the print cartridge back and forth to redistribute the toner Replace the print cartridge Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Move the product to a different location Increase airflow around the printer to prevent condensation on the laser scanner lens Gently rock the print cartridge back and forth to redistribute the toner Replace the print cartridge ENWW Solving paper feed problems Use the following table to solve problems related to moving paper or d
58. he print cartridge door The startup sequence should rotate the drum enough to move the mark 5 Open the print cartridge door and inspect the gear that was marked in step 3 Verify that the mark moved If the mark did not move inspect the drive shaft that moves into the print cartridge area when the access door is closed to make sure that it is meshing with the print cartridge If the drive shaft looks functional and the drum does not move replace the print cartridge If the drive shaft is damaged replace the printer High voltage contacts check The high voltage contacts in the printer must have a good connection with the contacts on the print cartridge to provide the necessary voltages for the electrophotographic processes To check the print cartridge contacts Remove the print cartridge and visually inspect the three connection points on the end of the print cartridge If they are dirty or corroded clean the connection If they are damaged replace the print cartridge Use a dry cloth to clean the connections Functional checks 101 Figure 6 3 Print cartridge high voltage contacts To check the printer high voltage contacts The printer has three spring loaded pins that make contact with the high voltage points on the print cartridge Verify that the pins are not dirty or corroded and that the spring loading action is functional If the pins are dirty or obstructed clean them If they are damaged replace the printer F
59. heating operations 44 engine control unit removing 76 engine control unit See ECU engine power assembly power system 41 engine power assembly removing 72 Enhanced I O 38 envelopes loading 22 specifications for 20 environmental specifications 7 16 errors control panel lights 87 ESD electrostatic discharge precautions for 52 exit rollers fuser assembly 45 exploded view diagrams and partnumbers 112 extended warranty 10 F fading white 94 fading troubleshooting 94 fasteners types of 110 features firmware 6 hardware 3 feed assembly drive rollers 44 feed system paper 44 feeding problems troubleshooting printer 95 field replaceable units FRUs procedures for replacing 51 film transparency cleaning print path with 25 loading 22 firmware features 6 first page out 5 fixing fuser assembly ENWW removing 73 flowchart troubleshooting 82 focusing lenses operations 43 formatter features 5 operations 37 front cover removing 68 FRUs field replaceable units procedures for replacing 51 fuser fixing assembly removing 73 fuser assembly exit rollers 45 life expectancy 24 operations 44 temperature adjusting 91 92 troubleshooting 90 fuser cover removing 65 fuses overcurrent protection F101 F102 42 fusing stage image formation process 44 G gray background troubleshooting 91 H half self test functional check 99 hardware features 3 hardware maintenance agreements 10 heating element op
60. hp LaserJet 1010 1012 1015 series printer hp LaserJet 1010 series printer Service Manual Copyright Information 2003 Copyright Hewlett Packard Development Company LP Reproduction adaptations or translation without prior written permission is prohibited except as allowed under copyright laws The information contained in this document is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Part number Q2460 90928 Edition 1 8 2003 Information regarding FCC Class B Parts 15 and 68 requirements can be found in the user guide NOTICE TO U S GOVERNMENT USERS RESTRICTED RIGHTS COMMERCIAL COMPUTER SOFTWARE Use duplication or disclosure by the Government is subject to restrictions as set forth in subparagraph c 1 ii of the Rights in Technical Data Clause at DFARS 52 227 7013 Hewlett Packard Development Company L P 20555 S H 249 Houston TX 77070 Trademark Credits Microsoft Windows and MS DOS are U S registered trademarks of Microsoft Corporation TrueType is a U S trademark of Apple Computer Inc All other products mentioned herein may be trademarks of their respective companies Safety Info
61. ia Chapter 4 Operational overview ENWW After the image is transferred the media enters the fuser assembly where heat from the fuser and pressure from the pressure roller permanently bond the toner image to media The paper delivery sensor PS803 determines that the media has successfully moved out of the fusing area Step 7 The fuser assembly exit rollers deliver media to the paper output bin face down POSNS MAIN MOTOR DRIVE signals PAPER DELIVERY DETECTION sigunal ee Delivery roller Transfer roller Priority input tray Main input tray Separation pad PS801 Top of page sensor PS802 Paper width sensor PS803 Paper delivery sensor M1 Main motor SL1 Pick up solenoid Figure 4 6 Printer paper path ENWW Printer functions 45 46 Jam detection The top of page sensor PS801 and the paper delivery sensor PS803 detect media moving through the printer If a jam is detected the ECU immediately stops the printing process and displays the a jam light on the control panel Conditions of jam detection e Pickup delay jam Paper does not reach the top of page sensor PS801 within 1 4 seconds after the pickup solenoid SL1 has been turned on a second pickup operation is attempted and paper again does not reach the top of page sensor within 1 4 seconds e Pickup stationary jam tThe top of page sensor PS801 does not detect the
62. ia meets on the printed page not meet HP s specifications specifications detailed in the HP for example it is too moist or LaserJet Printer Family Print too rough Media Guide AaBbGc aBb6c The print path needs to be Clean the print path See AaBbCC AaBbEc AGBDCC cleaned chapter 4 Characters are only partially A single sheet of paper is Try reprinting the job printed also referred to as defective dropouts The print density needs to be Adjust the print density from the EE The moisture content of the Make sure that the media meets a paper is inconsistent or the HP s specifications AaBbCc paper has moist or wet spots on ABC the surface The paper was damaged by Make sure that the media meets inconsistent manufacturing specifications detailed in the HP processes LaserJet Printer Family Print Media Guide EconoMode is selected in the Deselect EconoMode software The wrong type of paper is Select the correct media type selected in the printer properties under Type is in the printer dialog properties dialog on the Paper tab The print cartridge is depleted Replace the print cartridge or damaged Vertical black lines appear on The print cartridge is depleted Replace the print cartridge the printed page or damaged BoC Rarely the fuser is defective Replace the fuser Q POD ci AaBbCcG BOB oc BOB oc 90 Chapter 6 Troubleshooting ENWW
63. idge to light Cover it with a piece of paper 52 Chapter 5 Removal and replacement ENWW Figure 5 1 Figure 5 2 ENWW Removing the print cartridge Differences between the series models With the exception of the nameplate there is no physical difference between the HP LaserJet 1010 and HP LaserJet 1012 printers The differences between these models are in firmware functionality The HP LaserJet 1015 printer has a parallel port callout 1 figure 5 2 in addition to the USB port HP LaserJet 1015 parallel port Part removal order Use the following illustration to determine which parts must be removed before removing other parts Removal and replacement strategy 53 Figure 5 3 Product teardown tree START Right Side Cover Left Side Cover Customer Replaceables Delivery tray assy Paper pick up tray assy Pick roller Separation pad Front Cover Rear Panel Assembly Assembly Engine Power ECU Assembly Assembly Laser Scanner Fuser fixing Assembly Assembly Paper Pick up Assembly Transfer Roller Product teardown tree 54 Chapter 5 Removal and replacement ENWW User replaceable parts To order a new pickup roller or separation pad go to http partsdirect hp com Replacing the printer pickup roller If the printer regularly misfeeds no media feeds through and cleaning the pickup roller does not fix it replace the pickup roller CAUTION Failure to complete all
64. igure 6 4 Printer high voltage contacts 102 Chapter 6 Troubleshooting ENWW Troubleshooting tools If the printer output has a consistent repetitive defect then use the following ruler to predict which part needs to be replaced based on the measured distance between the repetitions of the defect Repetitive image defect ruler First occurrence of print defect 0 00 inches 1 Print cartridge 30 8 mm 1 21 inches 1 Fuser Fixing assembly 41 0 mm 1 61 inches Transfer roller 46 3 mm 1 82 inches Paper pick up assembly 55 2 mm 2 17 inches Print cartridge 37 7 mm Ae 48 na S Fuser Fixing assembly 56 5 mm 2 22 inches Print cartridge 76 3 mm 3 00 inches Figure 6 5 Repetitive image defect ruler ENWW Troubleshooting tools 103 iagram A ircuit di C Wun JeUUEOS 18587 JOJOW ure Josuas god ag eAlq 18527 8 Jo dete LOEMS youms 1000 LOLMS yams 1emod H 1 zoins a pe Si t een gd z CH Ee oz Eee ONO ug AZ21 001 et sosues Aieniep ege Fed ex SNSOd s Ges it e0er 94 Od 1osuss Aienijep aded 2 vL el u Od 1ejo1uoo euiBu3 god Ajddns samog o 1osues
65. isplay an error message PJL overview When using the parallel port on the HP LaserJet 1015 Printer Job Language PJL is an integral part of configuration in addition to the standard Printer Command Language PCL With IEEE 1284 compliant parallel cable standard ECP cabling PJL allows the product to perform functions such as e Two way communication with the host computer through a bidirectional parallel connection The product can communicate information to the host such as the control panel status e Isolation of print environment settings from one print job to the next For example if a print job is sent to the printer in landscape mode the subsequent print jobs print in landscape only if they are formatted for landscape printing PJL commands can be sent to the printer only from a DOS command prompt and through a parallel cable and thus apply only to the HP LaserJet 1015 DOS applications are not supported over a USB interface Chapter 4 Operational overview ENWW Printer functions Printer functions are divided into five groups e Engine control e Formatter e Image formation e Laser scanner e Pickup and feed The following figure is a block diagram of the printer To external device host computer etc puer EE H IMAGE S FORMATION ch NERO AM PAPER PICKUP FEED SYSTEM Figure 4 2 Printer functional block diagram Engine contro
66. l system engine control unit and power assembly The engine control system coordinates all print engine activities The engine control system includes both the engine control unit ECU PCA and the engine power assembly PCA Note In other HP LaserJet products the ECU and power functions are combined onto one PCA known as the controller PCA or the DC controller PCA In the HP LaserJet 1010 series the control functions are primarily relegated to the ECU PCA and the power functions to the engine power assembly PCA ENWW Printer functions 39 The ECU controls the following systems and functions e Printer engine control e Paper motion monitoring and control printing e Motor e Printer laser scanner unit The engine power assembly provides the power system e AC power distribution e DC power distribution e Overcurrent overvoltage protection e High voltage power distribution Printer engine control system Paper motion monitoring and control The ECU controls paper motion in the printer by continuously monitoring the two paper sensors and coordinating the timing with the other print processes For a detailed explanation of paper movement and the interaction of the sensors and pickup solenoid with the paper movement process see Printer paper feed system Motor The ECU controls the motor The motor drives all of the printer paper movement Printer laser scanner unit The ECU sends signals to the laser scanner assembly to modulate
67. laceable parts 29 4 Gently release the small white tabs on each side of the pickup roller by pushing them away from the roller and then rotate the pickup roller toward the front CAUTION Use gentle pressure to release the small white tabs to avoid breaking them 6 Position the new pickup roller in the slot of the previous pickup roller Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller 7 Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place 30 Chapter 3 Maintenance ENWW 8 Reinstall the print cartridge and close the print cartridge door Replacing the printer separation pad If the printer grabs more than one page at a time you might have to replace the printer separation pad Recurring feed problems indicate that the printer separation pad is worn Before you change the separation pad clean the pickup roller See Cleaning the printer Note pickup roller for instructions To order parts go to http partsdirect hp com ENWW User replaceable parts 31 Note The following procedure requires a 2 Phillips head screwdriver 1 Turn off the printer unplug the power cord and wait for the printer to cool 32 Chapter 3 Maintenance ENWW 4 Insert the new separation pad and screw it in place Replacing the main input tray paper pickup tray assembly If you br
68. lacement strategy 52 Required ioolS ssrinss 52 Before performing Ee 52 Print Cartridge ES 52 Differences between the series models nennen 53 Part removal Odette eil gegigelee degt esEAgeeh EENS NR adn Nae du ERR EN D ee 53 User replaceable parts sise 55 Replacing the printer pickup roller ss 55 Replacing the printer separation pad ss 57 Replacing the main input tray paper pick up tray assembly 59 Replacing the output tray extension delivery tray assembly 60 COVES ITE 61 Right Side COVO asoni a R A 62 Ee Ee E 65 Print cartridge access door fuser cover and rear panel 65 dieses E 68 EE 70 Transfer roller aSs rnbly directe Eed x ebd xr Mn pacte naue teu dne ud d 70 Engine power assembly Ee EnaA bbb nn nde dne bh e panes EEEE 72 Fuser fixing assembly dessert detto d tete Mage dent adtan EE Ee 73 Paper pickup assembly se 75 Engine control unit assembly tertiae tree te Mana DEE dE Eege 76 Laser scanner assembly 2 IRAE da tege LL IH RERRDN e n AREE un LE Penne a Ded iles 78 6 Troubleshooting Basic troubleshootliig 2 ce iiie ier err eee cR ee Eee eee one dae 82 Control panel power on Tunchons tt tnn tEn nnn nnana etten nEn EE EEEE 84 Power on Functions Time Ranges s asie 84 Control Panel Pages idee teret beer estet retenue 86 Control Panel Pages Time HRanges emere 86 ENWW ENWW Control Panel Lights enr eene La fine animalier 87 Fatal
69. loose toner troubleshooting 92 93 95 96 loose toner troubleshooting 92 LPT ports troubleshooting 83 LSTR Last Rotation Period 48 M machine screws 110 main input tray feeding operations 44 Index 119 feeding problems troubleshooting 97 98 loading 22 locating 4 main wiring diagram 104 maintenance agreements 10 manual feed tray See priority input tray manuals ordering 108 margins minimum 89 media 18 common problems 19 guidelines 19 loading 22 sizes 18 specifications 18 memory base 5 buffer 38 formatter 37 Memory Enhancement technology MEt 6 38 mirror operations 43 misalignment troubleshooting 93 96 misfeeds frequent See feeding problems troubleshooting model number 4 models differences 53 motor operations 40 multifeeds 11 printer input trays 31 57 97 98 See also feeding problems troubleshooting N Non Volatile RAM See NVRAM numbers telephone 108 NVRAM 37 operations 37 O On off switch locating 5 Online Customer Care HP 108 operating environment specifications 7 16 order of removing parts 53 troubleshooting steps 82 ordering parts and supplies 108 output bin capacity 5 output path cleaning 25 operations 45 output tray extension replacing 120 Index replacing 34 60 overcurrent overvoltage protection 42 overhead transparencies cleaning print path with 25 loading 22 P Page Protect 38 pages per minute 7 pages per month 5 pages control panel 86 pages demo 86 paper
70. mportant printer reports The general procedure for initiating the power on actions is as follows refer to the table for specific time ranges for each action 1 Ensure that only the Ready light is on 2 Press and hold the Go button 3 Release the Go button after the amount of time shown in the table for the desired output Control Panel Pages Time Ranges Control Panel Page Time Range Light Status Results and Notes seconds Demo Page Release Go after 0 to 4 Ready Blinks Printer outputs a demo seconds page Configuration Report Release Go after 5 to 9 Go ON Printer outputs a seconds configuration report Cleaning Page Release Go after 10 Go ON The printer will run seconds Attention ON through a cleaning cycle using the loaded Ready ON media Best cleaning results when using a transparency as media 86 Chapter 6 Troubleshooting ENWW Control Panel Lights ENWW The printer displays status and errors through patterns of the Go Ready and Attention lights If any lights are blinking the error is usually resolvable In all cases 1 2 If the error pattern occurs when printing try pressing the Go button to continue Ensure that the print cartridge is properly installed and the print cartridge access door is closed Cycle the printer power Fatal Errors If the printer displays all lights on solid and the error is not resolved by cycling the power then a fatal error has occurred The two identifiabl
71. mproperly Store paper flat in its moisture proof wrapping Increased gray background Might be too heavy Use lighter paper shading Excessive curl or problems with Too moist wrong grain Use long grain paper Print feeding direction or short grain using the straight through construction output path Jamming or damage to printer Cutouts or perforations Do not use paper with cutouts or perforations Problems with feeding with Problems with feeding Ragged edges edges Ragged edges Usegoodqualtypaper Use good quality paper quality paper Labels When selecting labels consider the following factors e Adhesives The adhesive material should be stable at 200 C 392 F the printer s maximum temperature e Arrangement Only use labels with no exposed backing between them Labels can peel off sheets that have spaces between the labels causing serious jams Guidelines for using media 19 e Curl Prior to printing labels must lie flat with no more than 13 mm 0 5 in of curl in any direction e Condition Do not use labels with wrinkles bubbles or other indications of separation Never use a sheet of labels that has already been run through the printer Envelopes Envelope construction is critical Envelope fold lines can vary considerably not only between manufacturers but also within a box from the same manufacturer Successful printing on envelopes depends on the quality of the en
72. ng printed pages 89 repetitive image defect ruler 103 R RAM base 5 formatter 37 reams breaking 97 rear panel removing 65 receptacle power 5 recycling print cartridges 11 redistributing toner 88 reduction settings 89 refilled print cartridges 11 removing Index 121 door link clip 65 engine control unit assembly 76 engine power assembly 72 front cover 68 fuser assembly 73 laser scanner assembly 78 left side cover 65 paper pickup assembly 75 power assembly 72 print cartridge access door 65 rear panel 65 right side cover 62 transfer roller assembly 70 removing parts 52 53 repetitive defects troubleshooting 92 103 replacement intervals consumables 24 print cartridges 5 recycling used print cartridges 11 replacement parts See parts replacing parts 29 52 53 55 report troubleshooting control panel 84 reports troubleshooting control panel 86 residual paper jams 46 Resolution Enhancement technology REt 6 resolution maximum 5 revision level 4 right side cover removing 62 ROM base 5 rotation drum 101 ruler repetitive defect 103 S scanning exposure stage image formation process 43 scatter toner 94 schedules HP Technical Training 108 screwdrivers required 52 screws self tapping 52 types of 110 sensors locating 46 105 paper feed system 44 separation pad replacing 31 57 separation pads life expectancies 24 operations 44 separation stage image formation process 44 sequence removing par
73. ninstall and then reload the correctly correctly or an error occurred product software Make sure during software installation you use the correct installation procedure and the correct port setting Does the product print from the The cable is not connected Reconnect the cable computer correctly parallel if preferred with the HP and the computer Print a test the parallel port and try again to print page from the printer properties like Notepad problem in Microsoft Windows port settings ENWW Basic troubleshooting 83 Control panel power on functions Powering on the printer while pressing the Go button for varying amounts of time accesses important printer functionality for resetting the printer resetting NVRAM and performing self tests The general procedure for initiating a power on function is as follows refer to the table for specific time ranges for the desired function 1 Power off the device 2 Press and hold the Go button 3 Power the device back on while holding the Go button for the amount of time specified in the table below for the desired function 4 Release the Go button Note Be sure that the light status is indicating the desired power on function when the Go button is released If the light status is different than desired when the Go button is released start the procedure at step 1 Power on Functions Time Ranges Power on Function Time Range Light Status Results and Notes seconds
74. ntries regions states or provinces do not allow the exclusion or limitation of incidental or consequential damages so the above limitation or exclusion may not apply to you THE WARRANTY TERMS CONTAINED IN THIS STATEMENT EXCEPT TO THE EXTENT LAWFULLY PERMITTED DO NOT EXCLUDE RESTRICT OR MODIFY AND ARE IN ADDITION TO THE MANDATORY STATUTORY RIGHTS APPLICABLE TO THE SALE OF THIS PRODUCT TO YOU ENWW HEWLETT PACKARD LIMITED WARRANTY STATEMENT 9 Extended warranty In most countries regions HP Care Pack provides additional coverage beyond standard warranty for the HP device and for all HP supplied internal components This hardware maintenance can uplift the standard warranty for example from next day to same day service and or extend it up to 5 years The HP Care Pack can provide Express Exchange or onsite service For more information see the support flyer that came with your device for the appropriate phone numbers and information 10 Chapter 1 Product Information ENWW Print cartridge information ENWW The print cartridge is designed to simplify replacement of the major consumable parts The print cartridge contains the printing mechanism and a supply of toner At 5 percent page coverage a standard print cartridge will print approximately 2 000 pages However a cartridge should print more pages if it regularly prints pages with less coverage such as short memos The cartridge might print fewer pages if heavy or bold print is use
75. ocuments through the product Solving print paper feed problems Table 6 3 Solving print paper feed problems Pages are coming out curled or wrinkled Paper curl is inherent to the laser printing processes and occurs when paper is subjected to heat Paper curl tends to relax as the paper cools while resting on a flat surface Paper is not stored properly The media is too long for the printer output bin The printer is operating in humidity or temperature conditions that are not within the recommended ranges The wrong type of paper is selected in the printer properties under Type is in the printer dialog The media you are using does not meet HP s specifications for example it is too moist or too rough The media was in the input tray for too long Solving paper feed problems Make sure that the media meets specifications detailed in the Print Media Guide for the HP LaserJet family Reset the fuser mode to the default Whenever possible store paper in its sealed ream at room temperature Use the long media extension Move the product to a different location Select the correct media type properties dialog on the Paper tab Make sure that the media meets specifications detailed in the HP LaserJet Printer Family Print Media Guide Turn the stack of media over and put it back in the tray Rotate the media 180 and put it back in the tray 95 96 Print is misaligned
76. of 20 Ib paper Both trays are center justified for all supported paper sizes The output bin holds up to 125 sheets of 20 Ib paper The product has a very fast first page out at less than eight seconds The base memory contains 8 MB of RAM and an embedded 133 MHz processor The print engine has an average duty cycle of 1 000 pages per month 7 000 peak The standard toner life is 2 000 pages with 5 percent toner coverage Overview of product 5 6 Firmware description The firmware in the product includes e Host based printing e PCL Level 5e HP LaserJet 1015 printer e EconoMode functionality The 1012 and 1015 firmware has Resolution Enhancement technology REt Chapter 1 Product Information ENWW Product Specifications Table 1 1 Physical specifications physical 208 mm 230 mm 370 mm 5 9 kg dimensions 8 2 in 9 1 in 14 6 in 13 Ibs Table 1 2 Environmental specifications Category Specification Operating environment unit plugged into an AC Temperature 10 to 32 5 C 50 to 90 5 F outlet Humidity 20 to 80 percent relative humidity no condensation Storage environment unit not plugged into an AC Temperature 0 to 40 C 32 to 104 F outlet Humidity 10 to 80 percent relative humidity no condensation Table 1 3 Performance of HP LaserJet 1010 Print resolution Normal black and white 600 by 600 dpi Print speed A4 black and white 12 ppm Table 1 4 Performance
77. of HP LaserJet 1012 and 1015 Print resolution Normal black and white 600 by 600 x 2 effective 1200 dpi resolution using HP REt technology dpi Print speed A4 black and white Table 1 5 Electrical specifications tem 110 volt models 220 volt models Power supply 110 to 127 V 10 220 to 240 V 10 96 50 to 60 Hz 2 Hz 50 to 60 Hz 2 Hz ENWW Product Specifications 7 Note WARNING Note en 110 volt models 220 volt models Power consumption typical During printing 250 W average 250 W average During standby 2 W average 2 W average Power Save mode 2 W average 2 W average Off mode 0 W average 0 W average Heat output During printing X BTU hr X BTU hr Minimum recommended circuit 4 5 A 23A capacity Values subject to change See http www hp com support j1010 for current information Power sources are not interchangeable Activity level Operator 1m Bystander 1m LpAm56 dB A LpAm48 dB A LwAd6 1 Bels A LpAmN A dB A LpAmN A dB A LWAdN A Bels A inaudible inaudible inaudible Values subject to change See http www hp com support j1010 for current information During other operations acoustic emissions may vary 8 Chapter 1 Product Information ENWW HEWLETT PACKARD LIMITED WARRANTY STATEMENT HP PRODUCT DURATION OF LIMITED WARRANTY HP LaserJet 1010 series 1010 1012 1015 One year from date of purchase HP warrants to you t
78. onfiguration page press and hold the Go button between 5 and 10 seconds until the attention and ready lights flash To run a cycle to clean the paper path using a transparency press and hold the Go button for at least 10 seconds until the attention and ready lights stay on Cancel Job button When the printer is processing data press the Cancel Job button to cancel the print job The two printer buttons Go and Cancel are mechanically linked and activate the same switch on the formatter The formatter switch performs the correct function based on the state of the printer when either button is pressed Ease of use studies during product design resulted in offering the user a Go and a Cancel button rather than just a single button Identifying the control panel components 17 Product media specifications CAUTION Note The product accepts a variety of media Properties such as weight grain and moisture content are important factors affecting printer performance and output quality Media should conform to the guidelines in the User Guide located on the product CD Media that does not meet HP guidelines might cause poor print quality increased media jams or premature wear on the product This may require repair Damage caused by media that does not meet HP s specifications is not covered by the HP warranty or service agreements Supported media sizes printer The printer supports media within these sizes e Minimum 76 x 127 mm 3
79. onfined within protective housings and external covers the laser beam cannot escape during any phase of normal user operation Using controls making adjustments or performing procedures other than those specified in this user guide could result in exposure to hazardous radiation Canadian DOC regulations Complies with Canadian EMC Class B requirements Conforme a la classe B des normes canadiennes de compatibilit lectromagn tiques CEM Korean EMI statement ASA PHS Ae AA OA JE SRECE UAHA ZHE te APIO SLI rer AR TADAS WARK re pF RUA HAPS AZAA HIS APS AP AUS BA 2171 0 AAL HSC AAWAMAAaS ue JAVA FHAS AHE mE VUE AOA ASS QE LUCH Laser statement for Finland LASERTURVALLISUUS LUOKAN 1 LASERLAITE For Regulatory Topics ONLY contact 13 LASERLAITE KLASS 1 LASER APPARAT HP LaserJet 1010 laserkirjoitin on kayttajan kannalta turvallinen luokan 1 laserlaite Normaalissa k yt ss kirjoittimen suojakotelointi est lasersateen p syn laitteen ulkopuolelle Laitteen turvallisuusluokka on m ritetty standardin EN 60825 1 1993 mukaisesti VAROITUS Laitteen k ytt minen muulla kuin k ytt ohjeessa mainitulla tavalla saattaa altistaa k ytt j n turvallisuusluokan 1 ylitt v lle n kym tt m lle lasers teilylle VARNING Om apparaten anv nds p annat s tt n i bruksanvisning specificerats kan anv ndaren uts ttas f r osynlig laserstr lning som verskrider gr nsen f r lase
80. ove dust and toner from the print paper path Do not use bond or rough paper Make sure the transparency used in this cleaning process meets the media requirements for the printer If transparency film is unavailable you can use copier grade paper 18 to 24 Ib or 70 to 90 g m with a smooth surface If you must use paper perform the procedure two or three times to ensure proper cleaning 1 Load a transparency in the priority input tray 2 Make sure that the printer is idle and the Ready light is on 3 Load the media in the input tray 4 Access the HP toolbox Click the Troubleshooting tab and click Print Quality Tools Select the cleaning page The cleaning process can also be initiated by holding down the Go button for approximately 12 5 seconds The cleaning process takes approximately 2 minutes The cleaning page will stop periodically during the cleaning process Do not turn the printer off until the cleaning process has finished You might need to repeat the cleaning process several times to thoroughly clean the printer Cleaning the product 25 Cleaning the print cartridge area You do not need to clean the print cartridge area often However cleaning this area can improve the quality of your printed sheets 1 Turn off the printer unplug the power cord and wait for the printer to cool CAUTION To prevent damage do not expose the print cartridge to light Cover the print cartridge if necessary Also do not
81. overs removing front 68 leftside 65 rear 65 right side 62 CPU formatter 37 crooked pages troubleshooting 93 96 curl troubleshooting 93 95 custom sized media loading 22 Customer Care Online 108 cut off edges 89 D data communication operations 37 38 DC bias 43 DC Controller PCA See ECU DC power distribution 41 Declaration of Conformity 12 delay jams 46 delivery sensor paper PS803 feeding operations 45 jam detection operations 46 delivery tray extension replacing 34 60 delivery delay jams 46 delivery stationary jams 46 demo page 86 density operations 42 troubleshooting 90 developing roller 42 developing stage image formation process 44 differences between the models 53 dimensions product 16 documentation ordering 108 doors print cartridge 4 dots per inch maximum 5 dots troubleshooting printed pages 90 94 dpi maximum 5 draft mode 38 DRAM formatter 37 drivers ordering 108 dropouts troubleshooting 90 92 drum inspecting 88 operations 43 44 rotation functional check 101 drum cleaning stage image formation process 44 duty cycle 5 118 Index dynamic random access memory DRAM formatter 37 E EconoMode 38 ECU functions 39 jam detection operations 46 laser scanner operations 40 paper feeding operations 44 removing 76 edges not printing 89 electrical specifications 7 electrophotographic processes operations 43 testing 99 electrostatic discharge ESD precautions for 52 element
82. placeable units and cannot be ordered Failure of a part that is not listed as replaceable and is not included with a listed field replaceable unit requires replacement of the entire printer While looking for a part number pay careful attention to the voltage listed in the description column to make sure that the part number selected is for the correct product model 110 Chapter7 Parts and diagrams ENWW Field replaceable units Figure 7 1 ENWW All Models me meme pe iT Ho jeseeweenwmme CS DS 1 eem CS DS Ro esses CS ES Fosse Jee 1 E eseeumessw me Jee E eseeeseszw mme CS ES Fosse CS ES Field replaceable units 111 Exploded View Field Replaceable Units Figure 7 2 Table 7 3 Replaceable Assemblies c 2 a o o o a 0629 000 RM1 Y PAPER PICKUP TRAY ASS RM1 0659 000 DELIVERY TRAY ASS Y ENWW 112 Chapter7 Parts and diagrams FUSER FIXING ASS Y 110 127V FUSER FIXING ASS Y 220 240V 1 s a a a ENWW Field replaceable units 113 Alphabetical parts list Table 7 4 Alphabetical parts list Description Part number Table and page CD Rom Asia Q2460 60104 Table 7 3 on page 113 CD Rom China Q2460 60105 Table 7 3 on page 113 CD Rom East Europe Q2460 60103 Table 7 3 on page 113 CD Rom North Europe Q2460 60102 Table 7 3 on page 113 CD Rom West Europe America Q2460 60101 Table 7 3 on page 113 CD Service and Support Training Q2460 60106 Table 7 3 on p
83. pment Any failure is occurring in the transfer or fusing stage To perform other checks If there is no image on the photosensitive drum perform these checks 1 Make sure you removed the entire length of the sealing tape from the print cartridge before you installed the cartridge If the tape is not removed then toner cannot get to the drum 2 Perform a drum rotation functional check to ensure that the drum is rotating See below 3 Perform a high voltage contact check See below If a transfer problem replace the transfer roller If a fuser problem first check to make sure the three cables to the fuser are properly seated in the engine power assembly ENWW Functional checks 99 Figure 6 1 Check the fuser connections Ba ENN HIH us i A UC L Ieren pem RM1 0807 Figure 6 2 Check the fuser connections 100 Chapter 6 Troubleshooting ENWW Note Note ENWW Drum rotation functional check The photosensitive drum located in the print cartridge must rotate for the print process to work The photosensitive drum receives its drive from the main motor through a system of gears on the right side of the printer This test is especially important if refilled print cartridges have been used 1 Open the print cartridge door 2 Remove the print cartridge 3 Mark the drive gear on the cartridge with a felt tipped marker Note the position of the mark 4 Install the print cartridge and close t
84. print cartridge does not include a light blocking shutter Do not expose the drum to light which can permanently damage the drum Protect the print cartridge whenever you remove it by covering it with paper The seven image formation processes 1 Conditioning stage primary charging This process applies a uniform negative charge to the surface of the drum with the primary charging roller which is located in the print cartridge The primary charging roller is coated with conductive rubber An AC bias is applied to the roller to erase any residual charges from any previous image In addition the primary charging roller applies a negative DC bias to create a uniform negative potential on the drum surface The print density setting modifies the DC voltage 2 Writing stage scanning exposure During this process a modulated laser diode projects the beam onto a rotating scanning mirror As the mirror rotates the beam reflects off the mirror first through a set of focusing lenses then off a mirror and finally through a slot in the top of the print cartridge and onto the photosensitive drum The beam sweeps the drum from left to right discharging the negative potential wherever the beam strikes the surface This creates a latent electrostatic image which later is developed into a visible image Because the beam sweeps the entire length of the drum while the drum rotates the entire surface area of the drum can be covered At the end of each sw
85. ptacle locating 5 power supplies disconnecting 52 engine power assembly 41 testing high voltage 101 power supply removing 72 power switch 5 power on functions control panel 84 PoziDriv screwdrivers do notuse 52 ppm pages per minute 7 precautions laser scanner assembly 52 power 52 sharp edges 52 preprinted paper loading 22 preservice checklist 52 pressure roller operations 44 primary charging roller operations 43 power supply 42 print cartridge extending life of 38 removing 52 print cartridge access door removing 65 print cartridge area cleaning 26 print cartridge door locating 4 print cartridge problems 88 print cartridges ENWW life expectancies 24 operations 43 recycling 11 refilled 11 print density troubleshooting 90 voltage operations 42 print path cleaning 25 feeding operations 44 45 PRINT period 48 print quality troubleshooting 89 print servers ordering 109 110 Printer Command Language PCL 38 printer drivers ordering 108 Printer Job Language PJL features 38 printer pickup roller cleaning 27 operations 44 replacing 29 55 printer separation pad life expectancy 24 operations 44 replacing 31 57 printing feed problems 95 loading media 22 troubleshooting 83 priority feed slot locating 4 priority input tray 11 feeding operations 44 feeding problems troubleshooting 97 98 loading 22 processor formatter 37 product cleaning on or around 25 production code 4 Q quality troubleshooti
86. pter provides an exploded view showing the replaceable parts of the printer tables of replaceable parts and links to other resources Ordering parts and supplies a E nennen entente 108 PAS EE 108 Related documentation and software ccceeeccccecceeseececececeesceceeeceaseeceeeeeseaeneeeeeeaaees 108 Parts that Wear sasainn tete tene REENEN 108 Accessories and consumables suisses inueni aa cune data aga dedu aa Va gane einen CR Rana LA RR 109 Common hardware cccccceseecceceeeceeseceececeusecceeeeesessseceeeceaaseseceeeceaseeeseataaneeeseneeaeasnesess 110 How to use the parts lists and diagrams seeeenn emen 110 Field replaceable units sise 111 107 Ordering parts and supplies This section describes web resources for ordering parts and technical support as well as resources for ordering related documentation and software Parts Order replacement parts from the following website http www hp com ssg parts direct_order html Related documentation and software Order documentation and software from the websites listed in Table 7 1 Technical support websites Table 7 1 Technical support websites HP Customer Care Online http www hp com go support Software drivers support documentation and answers to frequently asked questions HP Technical Training North America http www hp com go resellertraining a NN RN Parts http outfield external hp com spi welcome htm
87. r EconoMode from the driver allows the product to use approximately 50 percent less toner extending the life of the print cartridge MEt HP MEt effectively doubles the standard memory through a variety of font and data compression methods Enhanced I O The Enhanced UO feature allows product memory to be used for storing data received from the host computer When Enhanced I O is enabled you can send more data to the product in shorter amounts of time which allows you to return to your application sooner Enhanced I O has the following options e Auto allows the product to use Enhanced I O memory allocation to increase the speed of data transfer from the host computer to the product if necessary The default setting is Auto e Off uses the minimum amount of product memory for storing data sent from the host computer e Page protect allows the formatter to create the entire page image in page buffer memory before physically moving the media through the printer This process ensures that the entire page will be printed Page complexity ruling lines complex graphics or dense text can exceed the printer s ability to create the page image fast enough to keep pace with the image formation process If Page Protect is disabled and a page is too complex the page might print in parts for example the top half on one page and the bottom half on the next page Some print data loss is likely in these instances and the product will d
88. ransparencies ssssssssssssssssssssseneeneneee eene rmererrmrrn nennen 19 Common media problems table nennen 19 E RE i A a E 19 uec 20 Card stock and heavy media ii 20 Loading Medid RE 22 Loading media to print ri tee te Du d HR RE UR dedita dauid 22 15 Operating environment Figure 2 1 Place the product on a sturdy level surface in a well ventilated area that meets the following environmental requirements e Temperature 10 to 32 5 C 50 to 90 5 F e Humidity 20 to 80 percent relative humidity no condensation e Away from direct sunlight open flames and ammonia fumes e Sufficient space around the product to allow for proper access and ventilation 370mm 14 6 inches 208mm 8 2 inches Dimensions of product 16 Chapter 2 Installation and Operation ENWW Identifying the control panel components Figure 2 2 Note ENWW The printer control panel has three lights and two buttons These lights produce patterns that identify your printer s status Control panel lights and buttons 1 2 3 Attention light Indicates printer media input tray is empty print cartridge door is open print cartridge is missing and other errors Ready light Indicates that the printer is ready to print Go button and light To print a demo page or to continue printing while in manual feed mode press and release the Go button To print a c
89. ributing 88 scattered troubleshooting 94 smears troubleshooting 91 specks troubleshooting 90 94 waste cleaning operations 44 toner cartridge extending life of 38 part number 109 removing 52 toner cartridges checking 88 101 drum rotation check 101 operations 44 toner cartridges See print cartridges tools required 52 trailing edge detection 46 Training HP Technical 108 transfer roller cleaning around 25 operations 44 power supply 42 removing 70 transfer stage image formation process 44 transparencies cleaning print path with 25 loading 22 specifications for 19 trays See main input tray troubleshooting control panel 82 control panel error report 84 ENWW control panel lights 87 control panel pages 86 loose toner 92 93 95 96 LPT ports 83 printing 82 83 smears 91 software installation 83 spots 91 vertical white lines 94 troubleshooting steps 82 two way communications 37 38 U Universal Serial Bus See USB unplugging printer 52 USB cable ordering 109 interface 37 USB interface 37 user replaceable parts 29 55 V vacuums cautions against 26 ventilation requirements 16 vertical defects troubleshooting 92 vertical lines troubleshooting 90 vertical white lines troubleshooting 94 vertical white stripes troubleshooting 94 VIDEO signals 48 voltage DC power supply 41 high voltage power supply 42 overvoltage protection 42 W WAIT period 47 warranty extended 10 refilled cartridges
90. rklass 1 HUOLTO HP LaserJet 1010 kirjoittimen sis ll ei ole k ytt j n huollettavissa olevia kohteita Laitteen saa avata ja huoltaa ainoastaan sen huoltamiseen koulutettu henkil T llaiseksi huoltotoimenpiteeksi ei katsota v riainekasetin vaihtamista paperiradan puhdistusta tai muita k ytt j n k sikirjassa lueteltuja k ytt j n teht v ksi tarkoitettuja yll pitotoimia jotka voidaan suorittaa ilman erikoisty kaluja VARO Mik li kirjoittimen suojakotelo avataan olet alttiina n kym tt m lle lasers teilylle laitteen ollessa toiminnassa l katso s teeseen VARNING Om laserprinterns skyddsh lje ppnas d apparaten r i funktion uts ttas anv ndaren f r osynlig laserstr lning Betrakta ej str len Tiedot laitteessa k ytett v n laserdiodin s teilyominaisuuksista 1 Aallonpituus 770 795 nm 2 Teho 5 mW 3 Luokan 3B laser 14 Chapter 1 Product Information ENWW ENWW Installation and Operation This chapter provides an overview of the appropriate operating environment describes the control panel and describes media requirements and loading media to print Operating environment EE 16 Identifying the control panel components 17 Product media specifications issus si etr tnn eae ein tk nett e eee RI Er ra ER aa eo adr a 18 Supported media sizes printer tt tttttnnnnnn nnmnnn nennen 18 Guidelines for using media oco etri catre ri ar Y a cale Y AR ca PE Y xn aT D and a 19 Paper and T
91. rmation WARNING Potential Shock Hazard Always follow basic safety precautions when using this product to reduce risk of injury from fire or electric shock Read and understand all instructions in the user guide Observe all warnings and instructions marked on the product Use only a grounded electrical outlet when connecting the HP LaserJet 1010 series printer to a power source If you don t know whether the outlet is grounded check with a qualified electrician Do not touch the contacts on the end of any of the sockets on the HP LaserJet 1010 series printer Replace damaged cords immediately Unplug this product from wall outlets before cleaning Do not install or use this product near water or when you are wet Install the product securely on a stable surface Install the product in a protected location where no one can step on or trip over the power cord and the power cord will not be damaged If the product does not operate normally see the online user guide Refer all servicing questions to qualified personnel ENWW Table of contents 1 Product Information HP LaserJet 1010 series has three product configurations 2 The HP LaserJet 1010 1012 and 1015 2 MIMO CU CUO ecrire 3 Overview Of DFOQUCL sans oreet nette Re Fete tes OE rere EEN IO ee age LEE REESEN 4 Model and serial numbers 4 Hardware description ie irre eti erre doeet eere ore e Pr aae a eee Ea dead 5 Firmware description i
92. the steps in this procedure might damage the product 1 Turn off the printer unplug the power cord and wait for the printer to cool ENWW User replaceable parts 55 4 Gently release the small white tabs on each side of the pickup roller by pushing them away from the roller and then rotate the pickup roller toward the front CAUTION Use gentle pressure to release the small white tabs to avoid breaking them 6 Position the new pickup roller in the slot of the previous pickup roller Note Circular and rectangular pegs on each side prevent you from incorrectly positioning the pickup roller 7 Rotate the top of the new pickup roller into position until the white tabs on each side of the roller snap the roller into place 56 Chapter 5 Removal and replacement ENWW 8 Reinstall the print cartridge and close the print cartridge door Replacing the printer separation pad If the printer grabs more than one page at a time you might have to replace the printer separation pad Recurring feed problems indicate that the printer separation pad is worn Note Before you change the separation pad clean the pickup roller See Chapter 4 for instructions ENWW User replaceable parts 57 Note The following procedure requires a 2 Phillips head screwdriver 1 Turn off the printer unplug the power cord and wait for the printer to cool 58 Chapter 5 Removal and replacement ENWW 4 Insert the new separation pad
93. tive drum in the cartridge to see if it has been damaged or scratched Touching the drum contaminates the photosensitive surface and can cause spotting and image defects Blurred areas on printed pages indicate that the photosensitive drum in the cartridge has been overexposed to light Because overexposure to light causes permanent damage to the photosensitive drum the cartridge should be replaced Note A print cartridge weighs approximately 675 gm approx 23 8 oz when it is full approximately 600 gm approx 21 2 oz when it first fades and approximately 585 gm approx 20 6 oz when it is empty To redistribute toner in the print cartridge Before installing a new print cartridge or when toner begins to run low redistribute the toner by rotating the cartridge back and forth five or six times Solving image quality problems Use the following tables to help solve problems with printed pages If the problem occurs when printing see Table 6 2 Solving print image quality problems Also see Table 6 3 Solving print paper feed problems 88 Chapter 6 Troubleshooting ENWW Solving print image quality problems Table 6 2 Solving print image quality problems Page is not produced Output pages are blank Parts of the page around the edges are not printing AaBbCC aBbCc AaBbCc aBbCc BhCc ENWW The product is not plugged in or power switch is off The printer is registering a jam The
94. tridge box Refer to http www hp com recycle for more information Print cartridge information 11 Declaration of Conformity Declaration of Conformity according to ISO IEC Guide 22 and EN 45014 Manufacturer Name Hewlett Packard Company Manufacturer Address 11311 Chinden Boulevard Boise Idaho 83714 1021 USA declares that the product Product Name HP LaserJet 1010 Series Printer Product Number Q2460A Q2461A Q2462A Regulatory Model Number BOISB 0207 00 Product Options ALL conforms to the following Product Specifications Safety IEC 60950 1999 EN 60950 2000 IEC 60825 1 1993 A1 EN 60825 1 1994 A11 Class 1 Laser LED Product GB4943 1995 EMC CISPR 22 1997 EN 55022 1998 Class B EN 61000 3 2 1995 A14 EN 61000 3 3 1995 EN 55024 1998 FCC Title 47 CFR Part 15 Class B2 ICES 003 Issue 3 AS NZS 3548 1995 A1 A2 GB9254 1998 Supplementary Information The product herewith complies with the requirements of the following EMC Directive 89 336 EEC and the Low Voltage Directive 73 23 EEC and carries the CE marking accordingly 1 The product was tested in a typical configuration with Hewlett Packard Personal Computer Systems 2 This Device complies with Part 15 of the FCC Rules Operation is subject to the following two conditions 1 this device may not cause harmful interference and 2 this device must accept any interference received including interference that may cause undesired operation 3 For re
95. trol panel 17 C cables interface ordering 109 card stock specifications 20 cards printing 22 Care Pack HP 10 cartridge extending life of 38 part number 109 cartridge area cleaning 26 cartridge door locating 4 cartridges checking 88 101 drum rotation check 101 life expectancies 24 operations 43 44 ENWW recycling 11 refilled 11 removing 52 central processing unit CPU formatter 37 characters misprinted 90 92 charging roller operations 43 power supply 42 checklists preservice 52 toner cartridge inspection 88 troubleshooting 82 checks drum rotation 101 half self test 99 high voltage power supply 101 circuit capacity specifications 7 circuit diagram 104 circuitry power system 41 classes HP Technical Training 108 cleaning high voltage connection points 102 high voltage contacts 101 pickup roller 27 print cartridge area 26 print path 25 cleaning stage image formation process 44 cleaning the product 25 clip removing door link 65 clipped pages troubleshooting 89 cloth toner 110 Coldfire processor 37 communication operations 37 38 complex pages printing 38 conditioning stage image formation process 43 connection points high voltage power supply 102 toner cartridge 101 consumables ordering 108 consumption power 7 Control Panel 37 control panel troubleshooting 82 control panel components 17 controller PCA Index 117 See ECU country of origin identifying 4 coverage printer 11 c
96. ts 53 122 Index troubleshooting steps 82 serialnumber 4 settings printjob 38 side media guides locating 11 See also guides signals VIDEO 48 size margins minimum 89 printer 16 skew printed pages troubleshooting 93 96 smears troubleshooting 91 smears toner 91 software installation troubleshooting 83 ordering 108 solenoid SLO01 locating 46 105 operations 44 46 solid lights control panel 87 space requirements 16 spare parts See parts special media common problems 19 specifications 19 21 specifications media 18 specks toner 90 94 speed data transfer 38 printing 7 processor 37 spots printed pages 90 94 troubleshooting 91 stages image formation 43 99 statements Declaration of Conformity 12 static eliminator operations 44 stationary jams 46 status information relaying 37 38 STBY Standby period 47 storage environment specifications 7 storing paper 95 stripes vertical white 94 subpads operations 44 supplies ordering 108 support technical 108 switches power 5 ENWW T teardown tree 53 technical support 108 Technical Training 108 telephone numbers ordering supplies 108 temperature fuser settings 91 92 specifications 7 storing paper 95 tests drum rotation 101 half self functional check 99 high voltage power supply 101 text troubleshooting misprinted 90 92 timing diagram general 49 toner cloth ordering 110 image formation operations 44 loose troubleshooting 92 redist
97. uccessfully moved out of the fusing area Top of page sensor detects the leading and trailing edges of the paper It synchronizes the photosensitive drum and the top of the paper Solenoid Motor Basic sequence of operation formatter to printer The operation sequence of the printer is controlled by the microprocessor CPU on the ECU The following events take place during normal printer operation Table 4 1 Basic sequence of operation WAIT After the product is turned To clear the drum surface of Detects whether or not the on until the end of the initial potential and to clean the cartridge is installed rotation of the main motor primary charging roller STBY Standby From the end To pause until the product is of the WAIT period or the LSTR ready to print period until the pickup command is sent from the formatter Or from the end of the LSTR period until the product is turned off ENWW Printer functions 47 48 INTR Initial Rotation Period After the pickup command has been sent from the formatter until the media reaches the top of page sensor PS801 PRINT Print From the end of the initial rotation until the primary voltage goes OFF LSTR Last Rotation Period After the primary voltage goes OFF until the main motor stops rotating Chapter 4 Operational overview To stabilize the photosensitive drum sensitivity in preparation for printing Also to clean the primary charging roller
98. uct No Q2462A performance standard 21 Model and serial number labels Front and side view 1 2 3 4 5 6 7 8 9 Attention light Ready light Go light Go button Cancel job button Print cartridge door Priority feed slot Main input tray Tray cover only with HP LaserJet 1012 printer and HP LaserJet 1015 printer in some countries regions 10 Output bin 4 Chapter 1 Product Information ENWW Figure 1 3 ENWW Back and side view 11 USB port 12 Parallel port HP LaserJet 1015 printer only 13 On off switch 14 Power receptacle 15 Separation pad Hardware description The HP LaserJet 1010 product provides 600 x 600 dpi printing The HP LaserJet 1012 and 1015 offer 600 x 600 x 2 dpi printing effectively 1200 dot per inch dpi using HP REt technology The product prints at 12 pages per minute HP LaserJet 1010 or 15 ppm for letter size paper and 14 ppm for A4 size paper HP LaserJet 1012 and HP LaserJet 1015 With 600 dpi printing for the HP LaserJet 1010 printer and an effective 1200 dpi printing resolution for the other models the product has exceptional text and graphics print quality The simple control panel and improved paper handling make this product very easy to use The main input tray has a 150 sheet 20 Ib paper capacity for continuous multiple page printing The priority input tray is used for manual feeding single sheets of most recommended media and will hold up to ten sheets
99. ucts only provides overcurrent protection to the printer DC power supply circuitry You can check or replace the fuses by removing the left cover If either of these fuses fail replace the engine power assembly High voltage power distribution The high voltage power supply applies an overlap of DC and AC voltage to the primary charging roller and to the developing roller This circuit also applies a positive or negative DC voltage to the transfer roller according to the instructions from the engine control unit This circuit also controls the image density by changing the primary AC voltage and the developing AC bias according to the print density setting which is set using HP Toolbox High voltage is disabled when the print cartridge door is open Engine controller PCB Power supply PCB S High voltage power supply circuit Primary charging bias circuit 1C301 DC voltage generation circuit Combined AC voltage generation circuit PRPWM J902 10 J201 14 Oo U c Primary charging roller ERU J304 gi g PRAC J902 9 J201 15 IC301 1C301 J303 drum Developing bias circuit DC voltage generation roller circuit Developing cylinder DEV J301 y DVAC J902 8 J201 16 AC voltage generation circuit Transfer charging bias circuit Positive voltage generation circuit TRPDC J902 6 J201 18 ch Transfer
100. velopes When selecting envelopes consider the following factors e Weight The weight of the envelope paper should not exceed 105 g m 28 Ib or jamming might result e Construction Prior to printing envelopes should lie flat with less than 6 mm 0 25 in curl and should not contain air Envelopes that trap air may cause problems e Condition Make sure that the envelopes are not wrinkled nicked or otherwise damaged e Sizes From 90 x 160 mm 3 5 x 6 3 in to 178 x 254 mm 7 x 10 in Store envelopes flat If air is trapped in an envelope creating an air bubble the envelope might wrinkle during printing Envelopes with double side seams An envelope with double side seam construction vertical seams at both ends of the envelope rather than diagonal seams is more likely to wrinkle Make sure the seam extends all the way to the corner of the envelope as shown in top figure of the following illustration Should print well May jam or wrinkle Envelopes with adhesive strips or flaps Envelopes with a peel off adhesive strip or with more than one flap that folds over to seal must use adhesives compatible with the heat and pressure in the printer 200 C 392 F The extra flaps and strips might cause wrinkling creasing or jams Card stock and heavy media For optimum performance do not use paper heavier than 157 g m 42 Ib Paper that is too heavy might cause misfeeds stacking problems paper jams poor toner fusing
101. y conserving toner using draft mode settings Pickup roller RL1 0266 000CN 50 000 pages Affects paper pickup Printer separation pad RC1 2095 000CN 50 000 pages Affects paper separation feeding one page at a time Fuser assembly RM1 0650 000CN 50 000 pages Can affect print quality and or paper movement Fuser assembly 220 RG9 1494 030CN 50 000 pages Can affect print quality 240 V and or paper movement 24 Chapter 3 Maintenance ENWW Cleaning the product WARNING CAUTION WARNING CAUTION Note Note Note ENWW Before you perform these steps unplug the product to avoid shock hazard To maintain quality thoroughly clean the product e Any time a new print cartridge is installed e After printing approximately 2 000 pages e Whenever print quality problems appear Clean the outside of the product with a water dampened cloth Clean the inside with only a dry lint free cloth such as a lens tissue To avoid permanent damage to the product do not use ammonia based or ethyl alcohol based cleaners on or around the product Avoid touching the heating element in the fuser It might be very hot and can cause burns Do not touch the surface of the black sponge transfer roller Contaminants on the roller can cause print quality problems Cleaning the print path The HP LaserJet 1010 series printer features a special cleaning mode to clean the paper path This process requires a transparency to rem

HP LaserJet 1010/1012/1015 Series Printer Service Manual

Contents

Download Pdf Manuals

Related Search

Related Contents