Mercury for Android User Manual
Contents
1. Posting Response Error e ssssssssseeeessrresessrrrrressrrereessrrressssrrrresrerrreeserereeesserreesr 18 receive the message Retrying COMMS sssccccccccceeeeeesseecececeeeceenssseecceeeesesaueaseeeeeeeeessaaaaasseeeeeeeeeas 18 Get Mercury has encoutnered a problem with the button Force Close essssssssssrereesrrrrreesrrrrresreeee 18 Page 2 Updated Monday July 09 2012 magicomm INSTALLATION Before Installation of Mercury an Android phone has to be configured to allow the installation of non Android Market applications This is due to the fact that at present we are not making Mercury available via the market and are instead deploying it via links in text messages The first step is checking the Application Settings on the phone e Whilst on the main Home screen tap the Menu key and tap settings e Scroll down the list and tap Applications e Ensure that the Unknown Sources box is checked Tap to change it Settings Application settings Profiles Display Manage applications Manage and remove installed ap 33 Location amp security Running services Foursqua Camera Facebook Twitter picauons view and control currently running services Storage use Ny iin ta View storage used by applications Accounts amp sync Music Spotify Solitaire Battery use m What has been using the battery i Privacy N oe pen gt et options for application developm2. This process can be repeated if you require additional videos at a later point in time Page 15 Updated Monday July 09 2012 magicomm Make pape productive TROUBLESHOOTING If you have issues using Mercury for Android it is always best to get in touch with magicomm support so can walk through the process of sending data and identify the area which is causing issues You can contact the support desk via the following methods Email support magicomm co uk Telephone 080007891 79 The following are a few of the common problems that can be encountered whilst using Mercury THE PEN VIBRATES VIOLENTLY THEN FLASHES RED There are many causes for this issue a few are simple to fix The first step is to check that Bluetooth is enabled on the handset The next step is to check that the handset is not connected to another Bluetooth device like a car kit whilst trying to send the form data Usually handsets can only connect to one Bluetooth device at any one time which causes an error when the pen attempts to initiate a connection If these are not applicable you need to check the notification bar at the top of the screen for any incoming Bluetooth files or if it is requesting authorisation for the pen This has only been seen on the HTC Desire devices to date This means that you will have to authorise the device once and manually accept files coming from the pen If you fail to accept these files then pen will abort the connection
3. after 30 seconds and will flash red To work around this enable Mercury OBEX restart Mercury and re pair the pen defined in the steps below and you will no longer be prompted Ticking send again on the form and accepting the file corrects this issue If the above is not an issue and despite the pen being paired it immediately flashes red you will have to do the following e Enable the Mercury OBEX setting within Mercury e Restart Mercury using the closedown button e Un pair then repair the pen e Tick send and normal operation will resume If your issues are not resolved by these steps please contact magicomm Page 16 Updated Monday July 09 2012 magicomm CANNOT SEE THE PEN WHILST SCANNING FOR BLUETOOTH DEVICES A common issue is when the device does not appear in the list of Bluetooth devices when pairing the digital pen with the phone So far all but the Google Nexus One has had this problem and is dependent on modifications made on the Android operating system which could be introduced either by manufacturer or network operator This issue is corrected with the latest pen firmware from Anoto which can be provided to you so that you may upgrade the pen You will need a docking cradle and a computer running Windows XP Vista 7 along with additional software for flashing the pen This will reset all pairings and remove all data that is stored on the pen Please contact support for more information and the software requi
4. ent Wallpaper Search Sto rage Mn A op EN Language amp keyboard Lock Desktop Next would be to contact the support desk to request the link to the installation file You can either call using this number 08000789179 or e mail a request along with the phone number and your company to support magicomm co uk Page 3 Updated Monday July 09 2012 Md jicomm Within 5 minutes you should receive an SMS message from magicomm in the event that it does not arrive in a timely manner please notify support e Pull down the notification bar at the top of the screen e Tap the notification for the SMS message you have just received e There should be text highlighted in blue tap the text e The browser window should open and disappear again you will have a new notification that a file is being downloaded This may take a while depending on your connection Wed 20 Apr 2011 Wed 20 Apr 2011 l Wed 20 Apr 2011 Ongoing Ongoing Ongoing USB debugging connected USB debugging connected USB debugging connected Select to disable USB debugging Select to disable USB debugging Select to disable USB debugging P USB connected P USB connected P USB connected Select to copy files to from your computer Select to copy files to from your computer Select to copy files to from your computer Notifications Mercury 2 apk www magicomm co uk magicomm Mercury 2 apk Ss magicomm co uk files Mercury apk a Once the do
5. he pen and then go through the pairing process with this setting enabled If you have not yet paired your pen change this setting and you can pair the pen after configuring the settings for Mercury If you have trouble getting the pen to pair with your Android handset please check this section of troubleshooting otherwise contact support Page 8 magicomm LES Mercury System Settings Application URL T n Ihe application UTU CG E o Feature Code Enable Logging Enables diagnostic logging Advanced ise only e tI iF Click to closedown Closedown F pni inakaa DERI ates ME a a I and all of it s Services system Settings Application URL The application url to post to Feature Code Enables Mercury features Start Mercury on boot Starts the Mercury service on system Hoot Enable Logging use only Se Only Closedown Terminates Mercury and all of it s services Click to clasedawn Updated Monday July 09 2012 MagicommM ENABLE LOGGING This setting enables the logging of all actions within Mercury for py 4 troubleshooting purposes These logs are usually for diagnosing ibis issues sending data up to the server when the error message Se on the main screen is not sufficient Spphcauon m 1e application uri to post to These logs are usually stored on the SD Card of the phone If Feature Code you attach the Android handset to a computer as a Mass Enable
6. l not transmit quickly over a 3G or a poor GPRS data connection Page 11 Updated Monday July 09 2012 AUDIO QUALITY The options you are presented with for Audio Quality is self explanatory These are options for the encoding of the sounds recorded by Mercury Depending on requirements it is recommended that this setting is kept to low to enable smooth data transfer of pen data and associated media Er Media settings Media Quality Photo Size Determines the relative size of the images taken with Mercury Video Size Determines the size of the video clip WN ith Me is ury Video Length Determines the maximum length of the video clip with Mercury Audio Quality High 1 3MB Min Cancel VIDEO SIZE You are presented with three options for the Video Size settings The recommended option is Medium for the video for reasons stated for the previous options however you can change this to reflect your needs If you require extremely large and sharper video with better quality audio select large However this will vastly increase the time taken to transmit the data Media Quality Photo Size Determines the relative size of the images taken with Mercury Audio Quality Determines the quality of the audio tags taken with Mercury Video Length Determines the maximum length ofthe video clip with Mercury Page 12 Video Size Large Cancel Updated Monday July 09 2012 magico
7. ll af it service eS pee XEO OF The feature code is a numerical setting which dictates which features are to be activated within Mercury The table of features available is as follows Code Photos Videos 0 Note When changing the feature code in future Mercury requires a full restart see further for details on restarting Mercury You should never have to change the feature code after the first configuration 1 2 3 Page 7 Updated Monday July 09 2012 START MERCURY ON BOOT This setting is self explanatory and will enable or disable the auto start of Mercury after the phone has finished booting lt is recommended that this setting is enabled as Mercury will continue listening for pen activity even after the phone has been rebooted without the need for remembering to start Mercury initially Tap this item to toggle the value MERCURY OBEX This setting is for some phones which have difficulty communicating with the pen By default this setting will be disabled however the majority of handsets will require this to be enabled Tap this setting to toggle if it is enabled or disabled When changing this setting Mercury will require a full restart for the background services to use the alternate OBEX channel So far the HTC Desire and Desire HD have been identified as handsets which may require this setting to be enabled If you managed to pair the pen before enabling this setting you will have to un pair t
8. magicomm make paper productive Mercury for Android User Manual Version 1 1 magicomm make paper pi oductive COAG SS esac sept A E TE A E A E A E AEA E E O es smecdueccee vende 2 EO a a E E E N 3 OTTOMAN rE EN PIE EE EEEIEE EE AAA A A A A E AIAN EET 6 PICA CO Ie ia a A E E E EAA EA E E E T 6 PA SNS ae E E E E EE AE EAE AEE A AAAA E A 7 Shae Ve HEU ON BOO renee a E E 8 Mercury OBEX serer an r E A E E E E A TE T R es 8 e EA Eo Sas ser E E E EE EA A A E I E A EN E E T A A 9 GO SO ee E E eaneveses ec caeesanetuneaeesysadeee seca aezause 9 Media SOU aaa T aaconen canna boen ease E A E 10 PROTO E oe E ic o2eeseneatseeacneaatansaceeseyeeeeceecet ee costae 11 AUO OUI Y aee E E E E A E E A E E A E 12 VideO SIZE cca sec E EOE E E TE EOE ETE 12 Vaco LEA ora r E E E T E AE E E N E E E E E A E ET E E 13 EE E PE E A E E E A EE A E E A eeaseacees 13 PROTO eean E tenet eotusaaeeee aeons nsaeeenac edeee eetaeeenstmescneees 14 WSC E N E AEEA T AEA E A A N A E 15 TOUPIES NOONE enr N A A EE EE E EOE O E OA E E 16 The pen vibrates violently then flashes red ccccccccccssssesseescececceceessssecccecessseauesseeeeeeeeeesseauasseseeeeeeeeas 16 cannot see the pen whilst scanning for Bluetooth devices ssssssseenesssssssssserensssssssssreenssssssserreeress 17 receive the message File Post Error e sssessssssseeessrereeesrrrrresrrrrressssrresssssrevrsserrrressrrrreesererreseeerrresserrress 17 receive the message
9. mm VIDEO LENGTH Media Settings The video length dictates the Media Quality maximum length of a video Photo Size recorded within Mercury This Deamna the relative size of the images taken with Mercury allows you to break up recorded video into segments Audio Quality a Determines the quality of the audio to aid transmission It is tags taken with Mercury recommended to cap the a Video Size maximum at 5 minutes Determines the size of the video clip however you are free to record with Mercury as many 5 minute video segments which are required to be sent along with the pen data Again this can be changed depending on your cares requirements GENERAL USE Using Mercury is almost the same as the other platforms which magicomm provides routers for The only subtle difference is the way Mercury handles media On this version the camera video and audio capture has to be initiated from within Mercury itself If you wish to add media to a job that is being posted up the following has to be done before ticking send You can write out on the paper as much as you like however if you wish to add media do not tick send until you have captured the required media from within Mercury Page 13 Updated Monday July 09 2012 PHOTOS To take a photo for sending up with a form open Mercury press the Menu key and tap Photo This will open up the camera interface where you can take a photo like you n
10. ormally would with the handset Once the photo has been taken you will get the option to save or re take the photo When the photo has been saved you will be prompted if you wish to take another photo Tapping yes will bring up the camera interface again and tapping no will dismiss the box You can take more photos by walking through this process at a later time before ticking send on the form magicomm Make pape productive Magicomm Mercury Folders are searched Video Audio Photo Would you like to take another Fhoto m Page 14 Updated Monday July 09 2012 magicomm Mh l VIDEO To record a video for sending up with a form open Mercury press the Menu key and tap Video This will open up a very basic video interface with a timer in the top left and a button in the bottom right corner Tap Start Recording to begin recording Once complete tap the button again to stop and save the video You can repeat this as often as required for the form that you are sending as each start and stop will produce a video file that will be sent up to the server Magicomm Mercury Folders are searched Pe r A f o bmj fa oa i un z a J gt O U mi m gJ CS Audio Barcode Settings Photo paa SuIpioray dows ZUIDJOINY LEIS When you are finished recording and have pressed Stop Recording press the Back key to return to Mercury
11. pplication and Mercury comes preconfigured with a default dummy location If you were not provided with this location or do not know it please contact support for the details you require To configure Mercury e Open the Mercury e Tap the Menu key e Tap Settings You will now be presented with a list of settings to configure Mercury and how it behaves a 4 i f d S Ps Magicomm Mercury Magicomm Mercury Mercury System Settings Application URL Folders are searched Folders are searched http your application url ash Feature Code ash ashx E Mercur Start Mercury on boot art 12 hig iry hari Mercury OBEX Enable Logging Enables diagnostic logging Adva Tas Peer EEN Click to closedown Mercury ermina ercury 4 The first setting Application URL is the first that needs to be configured tap this to change it You should be presented with a textbox and will need to change this to the URL you were provided with Tap OK to save the change Page 6 Updated Monday July 09 2012 magicomm Ji FEATURE CODE The next setting that needs configured is the feature code tap this to change it Mercury System Settings Application URL Feature Code Start Mercury on boot Starts the Mercury service on sveter Mercury OBEX SS ey see 1 a2 ABE Enable Logging ii Enables diagnostic logging Advanced 4 GHI D IKL Closedown Fre reponse EAI nd a
12. red for upgrading the pen RECEIVE THE MESSAGE FILE POST ERROR The file post error is usually a connectivity error where there is no internet connection available to the phone to post data To check this you need to look for the following on the top bar which indicates a packet data connection is available The symbol may appear with G E 3G or H next to it which informs you which connection type it is e Gis GPRS connection the slowest packet data connection usually in poor signal areas e Eis Edge which is a faster connection than GPRS e 3G is mobile broadband connection speeds faster than the previous two e His HSDPA which is the fastest connection present in excellent signal quality areas Another route is that Android can provide a data connection to Mercury through Wifi If this is available Mercury can transmit data over a connected access point as it does not differentiate between mobile and Wifi data access If you can connect to the internet via the web browser and are still getting this error the probable cause is a server issue At this point contact support and provide your pen serial number along with the company that you work for so that further investigation can begin Page 17 Updated Monday July 09 2012 magicomm l RECEIVE THE MESSAGE POSTING RESPONSE ERROR This error is usually caused by internet connection issues similar with the file post error message If you walk through the steps stip
13. s Mercury feature Storage Device you can find the logs in the magicomm folder in Start Mercury on boot the root of the card and into a subfolder called logs Starts the Mercury service on system All the logs are dat extension and are plain text files However Mercury OBEX it will only be in exceptional circumstances when this feature will Dikisahkan be used and you will be requested to e mail these files to support to help diagnose your problem This setting is disabled by default Closedown Terminates Mercury and all of it s services CLOSEDOWN This is not a setting this button will terminate the Mercury Application URL application and its background service The application url to post to Feature Code The closedown button should only be used to restart Mercury Enables Mercury features when the feature code the Mercury OBEX settings are changed Start Mercury on boot or stop the application in the event of a catastrophic failure Starts the Mercury service on system boot Mercury OBEX Enables the Mercury OBEX Service Enable Logging Enables diagnostic logging Advanced use only Click to closedown Media Settings Page 9 Updated Monday July 09 2012 MagicommM MEDIA SETTINGS Tp Mercury This opens up the list of sub settings which control the various Application URL media that Mercury can send up with pen data These controls Ne Apes Ba set the level of compression of the various media types and do Feat
14. ulated there to check the connection to ensure that the phone can connect to the internet Otherwise contact support with your pen serial number the company you are working for and any identifying information so that your form can be tracked down l e Job number RECEIVE THE MESSAGE RETRYING COMMS This error message is a general catch all status where an error has occurred that is not anticipated within the Mercury software If you receive this message enable logging restart Mercury and contact support Please be prepared to connect your Android device to a computer to extract the logging files so that they may be sent to support for analysis GET MERCURY HAS ENCOUTNERED A PROBLEM WITH THE BUTTON FORCE CLOSE This is an unrecoverable error where Mercury has thrown an exception that has not been caught If you had logging enabled please submit your logs to support Otherwise please contact support and inform them of what you were doing when you received this message Page 18 Updated Monday July 09 2012
15. ure Code not control the size or quality of the initial recording of the Enables Mercury features media Start Mercury on boot Starts the Mercury service on system JO Mercury OBEX Enables the Mercury OBEX Service Enable Logging nablee Aiaasnaeie Ammian Aah Enables diagnostic logging Advanced use only Closedown Terminates Mercury Glick to closedown a ee ee T P and all of it s services Page 10 Updated Monday July 09 2012 PHOTO SIZE This setting dictates how much compression is applied to the photo after it has been taken with the camera within Mercury The percentage values dictate what percentage of the original size of the photo will be This does not affect the quality or the size of the photos taken with the camera these are separate settings within Android itself MagicommM Ys fae s Media Settings Media Quality Audio Quality Determines the quality of the audio tags taken with Mercury Video Size Determines the size of the video clip with Mercury Video Length Determines the maximum length ofthe video clip with Mercury Cancel For normal use it is recommended that the Android camera application is set to the highest quality possible for the best picture and then within Mercury have the photo size setting set to 60 or less This ensures that the general operation of the pen and Mercury does not grind to a halt as large quantities of 5 megapixel photos wil
16. wnload is complete you can start the installation process To begin pull down the notification bar at the top and tap the download complete notification Download complete Page 4 Updated Monday July 09 2012 n magicomm You will be presented with a screen asking if you want to install this application and a list of all the permissions that the application requires tap Install to continue This process should only take a few seconds and you should be presented with Application Installed once complete Tap Open to complete the installation and start Mercury Do you want to install this application Allow this application to Your location coarse network based location fine GPS location she Biadnoth connections Tl VALSSLLLLLLLLLLLLLLLLL LL create Bluetooth connections full Installing Application installed Internet access Storage modify delete SD card contents Hardware controls record audio take pictures and videos Install Cancel This is the installation of Mercury complete Mercury will now need to be configured for use with your particular application Page 5 Updated Monday July 09 2012 magicomm Meo Re I CONFIGURATION The following is a list of the configuration settings which can be changed in Mercury and explains how the effect the operation of the program APPLICATION URL At the moment Mercury needs a URL to push the pen data up to a particular a
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