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Portal user manual V0.1

1. San Francisco USA F Sao Paulo Brazil Just as in the Speed reports for normal monitors Tommes emeng the timing components can be chosen as well eege as the scale and time period for the report Report Period from E Thu 16 Feb 2012 to E Thu 16 Feb 2012 Download Time 0 EN Y axis minimum Auto Scale EN Y axis maximum Component Option Total Download Speed x View Test results Within the Page section of International Monitoring and under a particular monitor there is a menu option to show all of the test results just as there is for any Page or Step level Summary Reports Performance Reports International Monitoring Status Page All Pages Int gt Amazon gt London UK Select an alternative Page e Select an alternative location v gt Speed Analysis Test Results gt Ton Ransin Now showing Today Yesterday Daily Customise View gt Page Analysis I4Oldest Previous ES Thu 1 Mar 2012 gt Testing Summary Si Table Help Time Date Test Test Trans Uncomp DNS Data Start Result Code Type Server bytes bytes sec sec 00 32 08 Thu 1 Mar 2012 Test 176768 415794 0 005 0 157 Site OK 01 32 05 Thu 1 Mar 2012 Test 177608 415711 0 018 0 140 Site OK 02 32 08 Thu 1 Mar 2012 Test 175845 413369 0 002 0 144 Site OK Site OK 03 32 09 Thu 1 Mar 2012 Test 174507 413003 0 001 0 149 4 04 32 08 Thu 1 Mar 2012 Test 177045 415510 0 001 0 163
2. You should select Secure if you want to make an SSL secured HTTPS connection to the portal the default is non SSL or Standard The Forgotten your password link will generate an email to the address you have configured as your user name or give you the option to contact Customer Support siteconfi fC Rat dence CU Ce Portals The Portal Hub Site Confidence Portal Hub siteconfidence Welcome to the Site Confidence Portal Hub Monitoring Account Status Live Demo 3 Gi LiveDemo OG LiveDemo2 CG Load Testing Account LiveDemo Greg Crosby Performance Analyser Account Greg Crosby KE Feedback Settings Change Details Change Password Admin Add EditUser View Users View Login Activity SiteConfidence web portal manual Settings Admin Support Logged in as Greg Crosby Logout Site Confidence Contacts UK Office 0870 850 8520 Australian Office 61 0 2 9552 4451 Customer Support Email Raise Support Ticket or call us on 0870 850 8522 Follow us O HG B Latest Updates Service Status Click here to show hide our latest service status information 19 Apr 2011 SMS email alerting and portal access issues Some customers may have received delayed email alerts and or missing SMS alerts for short periods between 03 30 and 07 30 this morning In addition access to the customer portal may have been intermittently unavailable depending on customer locatio
3. As well as the testing IP ranges there are also the siteConfidence office IP addresses that the technical team might use to build and test the scripts during initial build or adjustment
4. Avg size bytes NOTE only tests that successfully completed without any errors are included 23 siteconfidence Tr a Te Speed Comparison Speed Comparison Now showing Customise View Select Pages Tick Untick to Show Hide O 4 Amazon lz uwen Report Period from Mon 4 Jul 2011 to Mon 4 Jul 2011 Download Time o Component Option Total Download Speed x Total Download Speed Comparison 70 E ER 607 AJ 53 NY y 6 554 2 3 ai Amazon 2 MSN Reporting period Mon 4 Ad 2011 Monitor Avg Speed sec Amazon 4 555 2 MSN 5 983 Note The data displayed above is calculated using results from tests where full downloads have been completed Min Speed sec 5 583 Generated Mon 4 A 2011 SteConfidence Max Speed sec 5 970 6 657 SiteConfidence web portal manual Select the Page tests that you want included in the report and set the date range before clicking the View button to display report Y Axis minimum and scale can be configured Component option allows selection of the timing component you wish to view IE Total Download or Data Start or DNS Speed traces are represented as line graphs with each colour representing one of the page monitors You will see the key at the bottom of the report Sraph Table Help Avg size bytes 221993 291654 Table view includes Min and Max times for the period selected as well as the average Speed and Si
5. CoreHours 1 2 2 Sas 8 7 amp 9 40 44 42 43 44 45 286 a7 38 29 20 22 22 23 Weekend Cover 1 2 3 A IS 7 8 9 10 44 12 13 14 15 46 17 18 19 20 24 22 23 Red denotes an hour period Wed H H H CoreHours 1 eae la as 7 9 10 11 12 13 14 15 16 17 48 19 20 21 22 23 where the alerting profile IS Weekend Cover 1 Soa E A E 7 9 40 44 142 43 44 45 46 17 48 49 20 24 2 23 configured to be disabled Thur CoreHours 1 ol ae me a ae e Se ee el ar ee oe ea oe for that whole hour Weekend Cover 4 HERR OR HOER Le 140 46 42 49 2 45 46 47 48 49 20 29 22 AE Fri Weekend Cover WS de Sa e oa Pee oi E 40 14 12 13 44 15 16 17 48 19 20 24 22 23 th ti g S fil e aienin rotile IS ee anno ATTAT an configured to be active for Weekend Cover a 2 3 4 5 6 7 eee eee es tae te ae ae 22 20 24 22 23 any part or all of that hour Manage Alerts Within the Manage Alerts section it is possible to enable or disable alerting on any or all page monitors or steps within a User Journeys Monitors Select All Deselect All Pages Select All Deselect All WI Amazon WI MSN Clicking on the Plus signs expands the section or User Journey to reveal pages and steps The current status blob shows next to each monitor or step to show the result
6. SiteConfidence web portal manual Severity Description of the severity colour coding used throughout the portal Result Codes Full list of test Result Codes which describe why a test passed or failed the test and suggest possible causes Status Codes Object level coding descriptions which include the standard HTTP codes as well as the Custom coding used to identify problems when requesting individual objects within the page or step Updates contains any recent upgrade to the portal and new features recently added Product PDFs give high level information about the products and services offered by SiteConfidence IP Ranges Support Help Codes gt Updates gt Product PDFs gt IP Ranges 62 Service Information These are the IP address ranges used by Site Confid on the EI icon for the relevant category These regula Host Min Website Monitoring 79 141 40 96 27 85 133 71 96 27 217 156 138 224 27 79 141 40 128 26 80 231 69 64 27 77 67 57 0 27 80 64 57 160 27 80 64 57 192 27 79 141 40 97 85 133 71 97 79 141 40 129 80 231 69 65 77 67 57 1 80 64 57 161 80 64 57 193 International Monitoring 77 235 51 46 32 77 235 51 47 32 217 156 138 224 The full and up to date range of static public IP addresses that the test agent uses can be found here The Scroll icon reveals the REGEX version of the IP addresses that can be used to exclude the whole test infrastructure from analytics reporting
7. bytes Response Size of the response header received Header bytes 43 E SiteConfidence web portal manual i ea Dee Test Results The Test Results report within the Now showing Today Yesterday Daily Customise View User Journey section differs slightly by showing the overall User Journey test times in the total row I4Oldest 4 Previous E Fri 10 Feb 2012 View a Table Help Result Code Step if failed Time Date 4 E RK E 00 22 23 Fri 10 Feb 2012 1 Site OK 1 OK 00 52 23 Fri 10 Feb 2012 1 Site OK 01 22 26 Fri 10 Feb 2012 1 Site OK 01 52 23 Fri 10 Feb 2012 1 Site OK 02 22 26 Fri 10 Feb 2012 1 Site OK 02 52 24 Fri 10 Feb 2012 1 Site OK 03 22 24 Fri 10 Feb 2012 1 Site OK 03 52 24 Fri 10 Feb 2012 1 Site OK D 04 22 26 Fri 10 Feb 2012 1 Site OK 04 52 24 Fri 10 Feb 2012 1 Site OK 05 22 26 Fri 10 Feb 2012 1 Site OK 05 52 23 Fri 10 Feb 2012 1 Site OK Di 06 22 27 Fri 10 Feb 2012 1 Site OK 06 52 24 Fri 10 Feb 2012 1 Site OK 07 22 24 Fri 10 Feb 2012 1 Site OK 1 Site OK 08 22 23 Fri 10 Feb 2012 5 1 Site OK AAAI H 07 52 24 Fri 10 Feb 2012 Clicking on the small plus icon expands that run of the User Journey to show the individual step results Al 22 2 fm IVreD ZA EK Fri 10 Feb 2012 10303 gt 1 Site OK No Step Test Date Speed sec Amazon Home Page 01 22 27 Fri 10 Feb 2012 3 52 Searching for Madonna 01 22 30 Fri 10 Feb 2012 5 1
8. set a date range and then click on the View button to see login activity per user Select Date Range ES Wed 6 Apr 2011 to ES Fri 6 May 2011 The date range defaults to todays date May 2011 x K nn Today e Clicking on the date box enables a calendar en Ne a pop up to allow other dates to be selected 17 2 zd 2f 20 H 30 1 18 19 20 lt 24 25 E Feedback Settings Change Details Change Password Admin Add Edit User View Users View Login Activity Support ContactUs Raise Ticket The page footer contains quick links to some of the options mentioned above plus access to the Feedback and Raise Ticket forms Feedback You can leave feedback on this page by completing the form below Comments Customer feedback is important to capture any specific requirements and help shape the future of the portal a I ve found a bug please describe above i This link is on the bottom of every page within Rate this page for usability the monitoring portal OAA Rate this page for presentation Si ZZZ ZE Rate this page for effectiveness OX 14 diawaritidensa SiteConfidence web portal manual Tr ah CCHTOKR Support Options Contact Us Raise Ticket FAQs Site Confidence Contacts Email customer suppornt siteconfidence co uk Follow Us oO Ri B Site Confidence St Martins House St Martins Walk Dorking Support Options Contact Us Raise Ticket FAQs Raise Ticket Email greg cro
9. siteconfidence an nec group company Portal user manual VO 1 e E o SiteConfidence web portal manual a a Bei a E E E E E 4 Navigation ein e RE 5 FO e 7 Keiere IG 8 Ihe CU he e ER 8 SI E S eege 10 AA le LEE 11 WODO GE 15 POTTS E 16 Beie 16 OVO e EE 16 Se 19 Eugte RR e ele NEE 21 PION Le EE 22 FS TO CM SI e EE 24 Beier 25 Le Tee ME 25 Speed Cormpcrson He TOSNO IN Le TE 21 Uptime Anchveis cece eeeeececccccsscsccccecceeeeeseseessssssssssesssssseesecesesseeeeessssssseeeees 29 LE C E E EE E E E EAN AA E ene e 31 MOn RONE ee E 35 Speed E el EE 37 Object Speeq E ue E 41 OS EE S E AE E E E A E E 42 OS NY EE 45 Speed OO INS EE 46 Ja veteeigtelfrale ul te da e D 47 PY TOS DOO DE 48 TOSA SON ee E EAE AE EEA 48 Set e CONOS O ereen EEE 49 FOSTE EE 49 See 50 ile e E ul e seen nS nn E A A E E E E 50 Te 50 2 siteconfidence SiteConfidence web portal manual POIG OVOMIOW geen Ra eRe rn IEE E EE N 50 ONGO ACG e ES E A E E 50 E CANO E E E EN T EE 51 Contact E EE 51 PVT E 52 Breil 52 EM AOI Mepcort a daai 54 ACCOUNT Dee 54 Monitor Display Order 55 MORIO SPINS eaa a E A E 56 Beie 56 ESS OCI I Y EE 58 ale 59 OS FFG E 59 INO I ME 60 MNS te Da 60 FUNC ea E A E E syteasuadnetese EEE megane meniaseoeqsess 61 SEENEN 62 ee 62 SE 62 Result Codes cs setbe sare erent an esteneeca cane eae ee nine cease xesteme aeetieoeamectanertiaeneeensoee 62 Seele 62 DS IC SI Leid Le e KEE 62 BE WON IS Sins serie vai
10. amazon com 4 7 9 D p Zug amazon co uk 2 htip ecximages amazon com 6 Sf Tested 14 02 37 Fri 10 Feb 2012 Generated Fri 10 Feb 2012 SiteConfidence Bytes Transferred per Domain for Amazon Bytes Transferred per Domain N ntpzig ecximages amazoncon wozsx The Sections of the chart represent the size iN of the requests from a particular hostname domain This graph makes it easy to see how many 37 parties are bp Zuang amazon co uk 14 81 htip ecx images amazon com 13 66 Co responsible for the overall page download hitp z ecx images amazon com 31 24 Tested 14 02 37 Fri 10 Feb 2012 Generated Fri 10 Feb 2012 SiteConfidence 45 siieconfidence Tr a Te SiteConfidence web portal manual Within the User Journey section of Performance Reports there are a couple of unique reporting sections Speed Comparison Speed Comparison by Step Now showing Customise View Report Period from Fri 10 Feb 2012 to E Fri 10 Feb 2012 DownloadTime 9 v Y axis minimum Auto Scale e y axis maximum Component Option Total Download Speed v Select Steps V Tick Untick to Show Hide SelectAll Deselect Al E 4 Amazon Home Page E 3 Pick immaculate Collecion E 2 Searching for Madonna CT 4 Add to Basket The Speed Comparison report allows any number of the individual steps of the user journey to be included in the report to be able to compare the performance D
11. completed and detected any changes Some monitors especially long User Journeys may take a long time to complete Now showing Last Test Result BS Run multi manual test Greg Crosby is running atest on this account Last checked 11 34 29 Thu 5 May 2011 recheck S Page Name Status Speed sec Select Page Name 1 Amazon amp 4 90 MSh S User Journey Name Status Speed sec Select User Journey Name 1 A 02 User Portal F Amazon Search amp Buy 19 siteconfidence SiteConfidence web portal manual OF i Sg ees The 24 Hour View tab displays a list of the monitors under type headings together with the status history shown in hourly blocks containing colours or symbols to represent the recorded Summary Reports Performance Reports International Monitoring Overview Status Email Report Sampling Current Status 24 Hour View Help Now showing Last24 Hours Customise View May 2011 Wed 4 Thu 5 as ee de we Volen wen Mer e We Weg Mai ge Wei 2 Wei ue Ce Be CE Ge e Wen ge ee 1 amazon KSE AR ge eV ak a ee em et EE e eae EE Je rs oe oes mt as User Journey 2 Amazon Search amp Buy 1 Amazon Home Page ETA OO GO OO OO 2 Searching for Macon 1 1 A A GO OG OO 3 Pick Inmeculate Core con 1 A A A A GO OO OO aia to Baste ESG User Journey 1 02 User Portal 1 torea il eee z cick sion ree 3 Enter ogn detats M 1 LI A CTT 4 cix on Send Text L
12. monitors including Email Server Email Tracker FIP Page View User Journey and Web Service Delivery Type Limits results to only include a particular type of delivery mechanism For example SMS or Email or Voice Alert Sent and Recovery Sent Allows a search of both if both droodowns are set to All or just one type of message Date range allows specific dates to be searched as far back as 3 years Profiles Profiles Each profile will be listed and by clicking on one of those links provides access to the detailed configuration CoreHours Weem ee Clicking on the New Profile link opens a new blank alert profile New Profile Example profile shown below Contacts Monitors ErrorCodes Schedules 1 1 Each tab shows various details This form allows you to select which contacts would like receive alerts at the various escalation levels The drop down boxes will be pre populated by 1 U U U U the contact aliases you have already set up in the Contact List If a contact doesn t appear to have the correct email address or SMS number you will C O nN C ern nN g th e C ri te ri ad to tri g g e r th IS need to return to the Contact List to make any amendments 1 You can choose to receive just alerts just recoveries or both alerts and recoveries As previous to this release there is a limit to the number of SMS D rofi le tO se nN q q e rts q nN q wh O tO se N d contacts you can select Once you have exceeded this limit y
13. profiles can be configured to alert oo 00 59 08 v 00 j 59 2 gt 00 59 different people during office hours or anti social 53 hours independently e sitteconfidenc SiteConfidence web portal manual KC FOR Te Email Report There are 3 versions of the standard Email Report that can be automatically sent out from the portal showing availability and numbers of tests that have passed or failed in Severity category columns within the tables for each monitor Reporting Preferences Report Contacts The email addresses of Email Address Content Format Daily Weekly Monthly the contacts that need 1 customer support siteconfidence co uk HTML E E E to receive the reports e z should be added to the list 2 kirsten singleton siteconfidence co uk HTML 3 HTML HTML HTML HTML HTML HTML The different time period versions of the report can be selected General Preferences for each contact email Report Day Friday v for weekly reports v ae vr b bs j TE v Warnings include with Uptime Save Settings The format of that the report should be sent can be chosen from the dropdown including Plain Text HTML or Email Attachment Report Day Allows selection of day of the week to generate weekly report Ticking the Warnings include with uptime takes any downtime caused by a Warning error and adds that to the uptime column in the report The Warnings column is effectively
14. 010 9 000 0 000 0 010 0 669 0 000 0 000 0 000 0 000 0 025 0 118 0 000 0 001 0 000 0 000 0 001 0 798 0 000 0 001 0 000 0 000 0 002 0 417 Clicking on the Email button L allows the exported date from the table to be sent to yourself or colleague to be able to discuss the results further Selecting the More detail button enables a pop up containing some extra timings columns Object URL DNS Connect SSL Request Sent RequestHeader SentContent Data Start Response Header Trans Uncomp Content Total Status sec sec sec sec bytes bytes sec bytes bytes bytes sec sec Code http www amazon co uk 0 027 0 013 0 000 0 000 5 0 0 214 781 26417 115071 0 503 0 757 200 http g ecx images amszon com images G 02 gn 0 000 0 010 0 000 0 000 0 010 456 134 0 110 0 130 200 o popover sprites h2 _V172306020 out http g ecx images amszon com images G 02 0 000 0 010 0 000 0 000 0 010 457 0 110 0 120 200 o popover sprites v2__V172306148 ot http z ecc images amazon com images G 0 1 br 0 003 0 011 0 000 0 000 0 009 317 0 660 0 683 200 owser scripts uk site wide 1 2 G site wide 61 Request Sent Time taken for our test agent to send the request header secs Request Header size of the request header the agent had to send to request the object bytes Including cookies or Viewstates etc Sent Content Size of any POST data if applicable
15. 39 7 Uays Speed sec Status 30 00 x Sampling Status Va Va Status ey KR Status Va Status o International Monitoring Open Errors Date Monitor 09 21 Thu 5 May 2011 00 57 Thu 8 Apr 2011 82 165 27 2 02 User Portal 5 Click View my Bill Recent Closed Errors Date Monitor 09 00 Thu 5 May 2011 15 13 Tue 3 May 2011 13 29 Tue 3 May 2011 12 59 Tue 3 May 2011 12 43 Tue 3 May 2011 12 14 Tue 3 May 2011 15 58 Mon 2 May 2011 14 58 Mon 2 May 2011 82 165 27 2 02 User Portal 4 Click On Send Text Link 02 User Portal 2 Click Sign In 02 User Portal 4 Click On Send Text Link 02 User Portal 3 Enter login details 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 2 May 2011 11 43 Mon 2 May 2011 11 13 Mon 2 May 2011 10 59 Mon 2 May 2011 Severity VK Severity Va e e e e e e e e e e e e Error type Service Not Avaliable Expected Phrase Not Found Error type Login Failure No HTML No HTML No HTML Expected Phrase Not Found No HTML No HTML No HTML Expected Phrase Not Found No HTML No HTML No HTML Web Page
16. Email Tracker Message Monitor FTP Monitor Latest Updates 19 Apr 2011 SMS email alerting and portal access issues Some customers may have received delayed email alerts and or missing SMS alerts for short periods between 03 30 and 07 30 this morning In addition access to the customer portal may have been intermittently unavailable depending on customer location more Sampling Web Portal Reporting Management Reports SMS Alerting 14 Apr 2011 Monitoring Portal navigation improved Email Alerting In response to feedback from a number of users we have revisited the update to portal navigation to improve the usability This latest release also contains a few COOHHOOOOOOOOOOOO gt Performance Analyser Clicking on the Service Status link toggles the left hand panel of the portal hub page with the current Service Status details Underneath the Service Status link is listed any recent service announcements Clicking any of the Latest Update headers will open the full announcement text in a new window siteconfidence SiteConfidence web portal manual OF Pe Sg ees Settings Settings Options Change Contact Details Change Password Change Landing Page You can update edit your contact details using the form below Click the Save Changes button to store your updates Contact Details FirstName Greg LastName Crosby Email greg crosby siteconfidence co uk Telephone Jo
17. Error Reference which would be the time that the immediate retest failed The next line will show either that the error is still open or the time date that the Error Reference was closed when the subsequent test pass occurred followed by the Error duration in minutes Error Description contains the brief version of the description that relates to the Result code The detailed description of the Error s result code can be found by following the Result Codes link in the footer of the page or clicking on the More Info link If the Result Code for the error is 23 Expected Phrase not found then the expected phrase s will be displayed below By selecting Add a note a dialog box appears which enables the addition or editing of the note field selecting Classify Error allows selection from a list of pre set Classifications to be applied to this Error Reference Download results shows the test details as recorded by the test agent during the retest The lines in RED represent the failed object requests during the page test No The number of the Object in the download order Object URL The full path to the object Size bytes The size of the object that was downloaded DNS Time taken to lookup the IP address of the server Connect Time taken to connect to the webservice HITP HITPS Data Start Time to get the first byte of data after sending the request header Total Total time to attempt to get this object Status Code Code
18. View gt Object Speed Analysis en P AS KA gt Tent Resuli SES 9 Bar Graph Line Graph Table Help Page Analysis Speed by Time for Last 24 Hours for Script O2 User Portal Step Click Sign In Navigation is either via the Tabs which are White lettering on blue background or using the grey headers Mouseovers show which links can be selected and remain orange when selected Dark Grey bold lettering shows breadcrumb trails and current report views Above is an example page header with the levels of navigation explained below 1 Portal Hub These tabs are context sensitive At Portal hub level they link to sections Account level relating the Company and or the current logged in user Once inside a monitoring account the tabs lead to sections controlling only that particular monitoring account 2 Main Section These tabs control the top level section 3 Subsection Choose specific sub section of options 4 Breadcrumb shows the hierarchy of the particular monitor clicking on any part of the breadcrumb will take you up to that level of the monitor For example within a User Journey the breadcrumb will show the All User Journey level followed by the label for the User Journey and finally the Label for the Step Page 5 Quicklinks The dropdowns allow you to jump to another monitor step while staying within the same type of report 6 LeftHand Nav This menu is context sensitive and relates to the current level of the monitor For ex
19. account label The tabs in the top right corner change context once inside a monitoring account and now relate to just this account For example the Settings tab now contains settings for the monitors and alerting for the current monitoring account only Reports Overview Report Summary Reports Overview Status Recent Performance gt Page Latesttest Last day Monitor Amazon MSN gt User Journey Latesttest Last day Monitor e 02 User Portal Amazon Search amp Buy gt Web Service Latesttest Last day Monitor Web Services Demo gt FTP Latesttest Last day Monitor ecommerce FTP gt Email Server Latesttest Last day Monitor Demon POP3 gt Email Tracker Latesttest Last day Monitor Recent Performance gt Page Latesttest Last day Monitor gt User Journey Latest test Lasida Last Monitor 02 User Portal Amazon Search amp Buy gt Web Service Latesttest Lastda Last7 1 Monitor Web Serv gt FTP Latest test Lastday Last7 D Monitor ecommerce FTP gt Email Server Latest test Last day 16 Email Report Performance Reports Last 7 Days Speed sec 4 75 7 25 Last 7 Days Speed sec 23 63 13 98 Last 7 Days Speed sec 0 39 Last 7 Days Speed sec 30 00 Last 7 Days Speed sec 0 01 Last 7 Days Time taken Speed sec 475 7 25 7 Days Speed sec Status 23 63 x7 13 98 va Uays Speed sec Status 0
20. can view another cluster of errors by clicking on that result range description Error List Now showing Open 1 500 501 1000 1001 1500 1501 2000 2001 2500 9501 9877 al Open Errors Ref Start Time Monitor Severity No open errors found Closed Errors Showing 1 to 500 out of a total of 9877 errors Ref Start Time Monitor Severity Type 9656486 04 28 Tue 17 May 2011 MSh 16 DNS Error 22 No HTML 16 DNS Error 9464223 13 38 Mon 28 Mar 2011 9460264 15 25 Sun 27 Mar 2011 9460261 15 24 Sun 27 Mar 2011 9442536 21 48 Tue 22 Mar 2011 9399561 19 48 Thu 10 Mar 2011 9389081 04 18 Tue 8 Mar 2011 9387882 20 38 Mon 7 Mar 2011 9387797 20 08 Mon 7 Mar 2011 9387600 18 58 Mon 7 Mar 2011 22 No HTML 22 No HTML 3 Missing Object 28 Web Server 5 Web Page d t O t Vi t t tly Vi Start Time Monitor Severity Type Duration DAR siteconfidence Use the form below to classify this error and add or edit comments about it Error Classification Comments for Error 9460264 Classify Error 3rd Party Add Comment Bryan Courtney Bennett 16 30 Thu 12 May 2011 dkglhdfikhgkifd Greg Crosby 14 24 Mon 4 Jul 2011 Save Changes 913 22 28 Wed 15 Dec 2010 MSN 19 Server Closed 10 mins 342 18 48 Wed 15 Dec 2010 MSN 19 Server Closed 10 mins 17 58 Wed 15Dec 2010 MSN 19 Server Closed 10 mins 23 Expected Phrase 11 Object Download Customise View Table Help Duratio
21. eegen 16 rem Teen agen aee kofr tz Si 17 Nop pc eer wm Dever _ fit HERE 10 NOD E ptn eget Olarte 5 2268 20 ER TE en Eat em V21 4074590 1250 IER mei Kries gg NEIES gtt 25 reg Ver Eat wr VEEL 24175 9 ei DE HE pc Foi wr Miz 2915 9 e802 27 ep mein green des MIKZEEED A 248 20 FER E aen Eege Oh A9 EEN 2 D CO Z9 TER Bees arene op Bl i IDII 51 Pe BOD rezgeeesge LE mn 31 TER www r ie 7 nibe ier 2 ran S087 N re ad dh d al z DE See 3050 33 reg EMER rei g 6 MAT Ore SKET 2 Ei 28 TEE ee dere Ara pn EOT I r m ve pama SESE 2554 0888 277 W ND Pads pama NER 25816 25833 OOD 37 IER et paa d ieren katong ame 247 D TEE ftereg rg pub arin Taginfo hai 112 46 hp Stag expel ex PIO SOT Mage a 5 47 Np ed pee gee ranea a D 854D Fam http Jihad 33 amazona comdpiuat gf 430 te Fee Me Ft r0 Sh the 1510671 ER 157D DO re Val quantee grabs Shopping EE ps Mpa bathe ERISTI 000 E2 FER emea Sati NOTA IDEMANDA 0b r FER br pubes ver Optiminer kde dean 9 EA hip a battens ACHT hte 101b 2 Hit Jad Sobee Zara IDE2PMUVInE Vin 2362 KR S deve Dk 0 Http VE serge rett Stev Dier AE ER t WhO Den re Piante 2a d EH to NO mm er mages Otit org I 60 Http PO De ret Gummer IIO swt 38478 Jet reg gees amazon ep 20813 DER 105 T red pamat Aineffe A 42D erer ge Pu rt feb 2012 SteConficerce Graph Table Object URL Trans Uncomp
22. hidden Account Preferences Although labelled as Personal Report Preferences some settings on this page will affect the whole monitoring account Personal Report Preferences Location Defines the local time which Location dictates how the data is drawn in all Local Timezone GMT Western Europe Time London Lisbon time based reports Data is actually Country United Kingdom Lei recorded and stored in the test agent SEN database in GMI and then translated oe by the portal during display oral eier Sector Sets the industrial sector of Frequency 6 times per hour 10 mins v organisation This shows in the Average Note This frequency will be used when testing normal login and FTP Sp eed rep orts as an avera ge spee d for Google Analytics that sector We take the average of all Enable V Tick to enable integration of Google Analytics data siteConfidence customer page tests that are included in that sector Note f you choose to enable Google Analytics you will be asked to p containing this data Your login details will be held in your session an Site Confidence does not store your Google Account login details pe Frequency Configures the default seconds so reports that include this data will be slightly slower to loaa testing frequency of the Page test monitors and is also applied to Login and FIP monitors Google Analytics Ticking this box will enable the ability to overlay Google Analytics in the Page Analys
23. of the last test performed on that monitor or step User Journeys SelectAll Deselect All A tick next to a Page monitor or step shows that page or step has f 02 U Portal Broadband Gemeen alerting enabled Select all DeselectAll C HomePage erick Any changes to the settings here will be applied instantly after clicking 7 Enter login details on the Save Setti NQSs button Click On Send Text Link d Click View my Bill Enter search term NOTE alerts will only actually be generated if there is an alert profile covering that page or step Amazon Search amp Buy 3G Web Services FTPs Email Servers Save Settings 50 decai dence SiteConfidence web portal manual OC g ee Escalation Escalation levels dictate how soon after the creation of the Error Reference the users are alerted Each alert profile contains 3 levels of escalation which can be populated with contacts from the Contact List Alert Escalation Preferences Each number in the dropdown represents the amount of failed schedule tests and associated retests that must fail before alll Send Alerts After 1 failed double tests of the contacts in that escalation level will be alerted First level alerts Second Level Alerts Every Scheduled test that fails automatically triggers an Send Alerts faled doubis tests immediate retest and the two failed tests make up the failed Third
24. the items being monitored This particular report focuses Breadcrumb shows the Page or step and allows quick link access to upper levels Quick link Dropdown allows jumping to another Page test monitor or step and user journey without having to navigate to All level first Leff Menu provides access to reports that only relate to this Page monitor or Step There are three reports that are unique to the Page test or Step levels which include the Speed Histogram Object Speed Analysis and Page Analysis Monitor Summary shows the basic parameters that are configured for this Page Monitor or Step including Page Name Label that is configured for the page step If none configured then the URL is used URL Tested The URL Page Step that will be tested by the agent link icon will show live URL in new browser window Speed of testing The throttled bandwidth that will be used for each test to emulate a realistic user soeed and provide consistency of results Frequency of testing The time interval between Scheduled tests Note that 10 minute Page tests will halve their testing frequency while in error status no other monitor type or frequency does this Alerting indicates whether alerting is enabled or disabled for this page or step Note Monitor needs to be added to an active Alert Profile with Contacts added to be able to actually generate an alert Latest test result and current status Test date local Time for the las
25. 0 would normally be the x amz id 1 IVVRSSRQPEW7WSZIWG4F x amz id 2 AsGvq74UMyPBwSrEuynOT fewQakHYNcS2JLcG3whrTo root HTML document Vary Accept Encoding User Agent Header HITP 1 1 200 OK Content Encoding gzip Cneonction close Content Type text html charset IS0O 8859 1 Set cookie session id time 20827584011 path domain amazon co uk expires Tue Jan 01 Set cookie session id 276 5276391 9097552 path domain amazon co uk expires Tue Jan 01 Transfer Encoding chunked By clicking on the link highlighted above the portal will attempt to re render the page in the browser window as below example shows e stecker o uk AMAZONCOUK ien een New Sap Your Amaron eut T 3 GiiCards Gs amp Wish Lists vg Note if the page is built using JavaScript or any other client Kindi m side scripting and that code refers to the live site then the ie San ioverum page shown in the render will not reflect what was shown a during the captured test In that instance the HIML code should be cleared of any live links in a text editor before rendering in a browser to see a true historic view 34 nana SiteConfidence web portal manual KC a i 5 6 7 By selecting either a single Page test monitor from the All Pages level or a User Journey monitor from the All User Journeys level or by clicking on a monitor label from anywhere in the Summary Reports you will arrive at that Monitor Homepage Bel
26. 1 1 2 3 Pick Immaculate Collecion 01 22 35 Fri 10 Feb 2012 3 90 4 Add to Basket 01 22 40 Fri 10 Feb 2012 0 87 01 52 23 Fri 10 Feb 2012 1 Site OK 02 22 26 Fri 10 Feb 2012 1 Site OK 02 52 24 Fri 10 Feb 2012 1 Site OK 03 22 24 Fri 10 Feb 2012 1 Site OK H 03 52 24 Fri 10 Feb 2012 e 2 204 z iteQ Clicking on the link formed by the Step label provides the Test Results report for that step on that day whereas clicking on the link formed by the time date produces a pop up containing the page analysis view of that specific test of that step page EJ tabe nep When a User Journey also has the Message Time Date Test Test Speed Status Result Code Step Message Message S Type Server sec if failed Speed Status Monitor Se rice 00 40 44 Fri 10 Feb 2012 Test 11604 43 52 E 1 Site OK All OK 1 sec enabled then the Test 01 40 42 Fri 10 Feb 2012 Test 22202 44 53 1 Site OK All OK 1 sec 4 02 40 44 Fri 10 Feb 2012 Test 32303 44 67 E 1 Site OK All OK 1 sec Resu lts re port shows 03 40 41 Fri 10 Feb 2012 Test 31103 28 28 ty 23 Expected Phrase Not Found 16 Fill Personal Detsils and Next two extra Col u MNS on l 03 41 36 Fri 10 Feb 2012 Retest 11901 27 56 ey 23 Expected Phrase Not Found 16 Fill Persons Details and Next i i 04 40 42 Fri 10 Feb 2012 Test 31203 E 1 Site OK All OK lt the right hand side 05 40 45 Fri 10 Feb 2012 Test 31003 1Siteok All OK that sh
27. 4 Include Add Extra File Search Enter any text strings that are useful to identify the correct response to the Phrase page step request New lines are for individual strings The parser will scan the source files of the page to find the strings entered Search The presence or absence of the strings can be selected and whether the Logic complete list or just one of the strings should indicate success or failure Page Size Two fields define the minimum and maximum page size thresholds Ignore If the Rude Word check is set to Yes then the source code for the page will be Rude compare against a set list of Known abusive words Words Objects Anumber of missing objects 404 responses only can be chosen to trigger a Critical error rather than the normal Warning error that wouldn t generate an alert message to be sent Extra Files Particular object URLs can be entered and then excluded or included from the test so that the agent will be forced to make or not make the GET for them If the Mode is set to Include or Exclude then some text that appears in the HTML relating to the object should be added to the Required Text field If the mode is set to Partial Match then the agent will not make any call that includes the URL or partial URL entered and in that case the required text is not needed Clicking on the Add Extra Files button makes an extra row to add another object include or exclude SEI E e SiteConfidence web portal manua
28. 4 Sep 2011 397 amp 4 Ka 4 Addto Basket 512 Kbps 6 22 Wed 14 Sep 2011 0 76 No Step number Step Label configured for each step The configured test soeed is shown for each step Test date Time that particular step was last tested Speed lime taken to complete the testing of that step in seconds Status Current status of the step Will show either Green OK Amber Warning Red Problem or Black Down Alerting Indicates if the step has alerting enabled Note The step must be added to an active alert profile with contacts added to generate alerts Note If the monitor is in the middle of a test it is possible for the status on the whole user journey to not match what would appear to be correct when taking into account the step statuses Refreshing the page will normally correct this state once the current run is complete If one step is currently showing a Red or Black status then you will notice that the subsequent steps will not be showing the same Test Date as those steps cannot be reached while the agent is finding a critical problem The agent stops testing and triggers a retest of the whole user journey as soon as a critical error is found There are three reports that are unique to the User Journey menus which include the Speed comparison which will show in the left hand menu on the monitor homepage Speed Breakdown By Step report which will appear as a tab within the Speed Analysis report and the Average Speed
29. 7302 632984 0 031 0 012 0 015 Site OK 30305 397208 633015 0 113 0 013 0 014 Site OK 1 1 1 1 1 1 1 1 Site OK 1 1 4 1 1 1 SHSoegeoeoeooooooos 10407 397332 633068 0 012 0 086 0 015 Site OK The data can be exported in CSV format by clicking on the Excel icon Sd Date ranges can be selected by clicking on the pre sets above the table or by clicking on the Previous and Next links fo move back and forwards in time The calendar popup can be used to jump to a particular date Time Date Time and date of the test Test Type Whether the test was a Scheduled test a retest as triggered by a failed test or manual test initiated by the user via the Manual test button on the monitor homepage or via the status report Test Server The ID of our test agent that carried out the test The Ist digit denotes the network carrier That was used Trans Bytes Total size of the page step downloaded by the agent Uncomp Total size of the page step after uncompressing any compressed objects Bytes DNS Time taken to lookup the IP address of the page step Connect Time to make an HITP HTTPS connection to the webservice Data Start Time taken to receive the 1 byte of data in the response after sending the secs request header Total secs Total time to complete the test If the threshold was reached then this will show that time Status The status registered against that test Result Code The result code r
30. 8BJSJEGT6CDQWSPSNK X 80b 9 http ig ecx images 15 _V202471918_ png 7340b 10 http ig ecx images xel_V167145160_ gif 43b 11 http ig ecx images bf_V163063000_ jpg 9883b 12 http ec images am dhSEIA3L _SL135_ipg 5999b 13 http ec images am 1 VTxINBL _SL135_ipg 3406b 14 http 2 ecx images get _V1386422876_ css 3191b 15 http 2 ecx images 7242 _V14014787S_ is 40456b 16 http sig ecx images xel__V192263529_gif 43b 17 http ig ecx images _v2 _ V138536868_png 14425b 18 http ec images am 6qqHYZIL _SL135_ipg 3498b 19 biip ec images am iozArBPL _SL135_ jpg 4042b 20 http ig ecx images 265 _V138588431_ jpg S01S1b 21 http ig ecx images xel_V192234675_ gif 43b 22 http ig ecx images 1rge _V192262978_ gif 7441b PS 23 http ig ecx images ter_V152929188_ gif 1284b 00 05 d 25 Download Duration sec H Text m image Other Tested 14 02 37 Fri 10 Feb 2012 Generated Fri 10 Feb 2012 SiteConfidence selecting the Domain Requests Breakdown tab shows two reports regarding the various hosts domains that serve the objects that make up the page test result Requests per Domain for Amazon Requests per Domain The sections of the chart show the block of requests from a particular hostname domain and the number in brackets is the number of requests served http g ecximages amazon com 11 from that location hitp 2 ecximages
31. CustomerOrgListiID Enabled Enabled viewlD Enabled glance Enabled storelD Enabled music S Editing a POST parameter may break the offerListingID Enabled Enabled ieMerchaniExcusive Enabled O Enabled user journey if subsequent steps depend on session id Enabled 277 0434009 7894105 Enabled a particular flow or outcome that depends submit add to carty Enabled 5 Enabled submit add to cart x Enabled 159 Enabled O N it 58 S siieconfidence SiteConfidence web portal manual OF Sg ees Tools Page Analyser A manual test can triggered by entering a request URL including the protocol required IE HTTP or HTTPS URL The dropdown enables selection of the bandwidth at which Test At Dial Up Speed the test will be performed Required entry entwill byderaull The test may take some time to complete depending on Aly Pleasewats fhe bandwidth selected and the size of the page being es Ce t one time If you tested Processing in performance results if your account is monitoring using o pi tthe terse The waterfall graph shows the objects and their ee order in the downloaded page with colour coded i Ze bars representing the timing elements ts ER IR en maps na _VORZIEISIG_ git 430 10 FER drws amacon co T war zeg Phani 10879 11 T Gei de r zl 5 E Biest 0 e N2 VV ging 14425 13 tp Der images De VI NERT E CRUPITD 16 reg ei Ze rat Prime UK House gf 15161 P18 rem tees gegen m rfe p 91
32. DNS Connect SSL Request Data Start Content Total Status Th t bl t b th pytes bytes ee M sec j sec P sec sec TS i Code e aq e a reved S e http www amazon co uk 22745 96204 0 024 0 014 0 000 0 000 0 172 0 280 0 49 200 data used to build the http z ecc images amazon com images G 01 nav2 gs 5350 22359 0 081 0 022 0 000 0 000 0 024 0 203 0 33 200 mma websiteGridCSS websiteGridCSS websiteGridCSS 1 t f N H 0698 css_V163247933_css waTternal Qrapn View http z ecx images amazon com images G 0 1 browser scipts uk site wide 1 4 2 site wide 6196560449 c ss __V162040202_ css http g ecc images amazon com images G 02 gno ims ges orangeBlue navPackedSprites UK 15 _V202471918_ png http 2z ecc images amszon com images G 01 s9 camp signs s9 multipac min _V154344867_ js http z ecx images amszon com images G 01 s9 camp signs s9 widget _V138422876_ css http g ecc images amszon com imsges G 02 x local e common transparent pixel _V167145160_ gif http g ecx images amazon com images G 02 uk dvd images LF super lozenge bf _V162063000_jpg http g ecx images amazon com images G 02 mise tr anspsrent pixel _V192263529__gif http www amazon co uk san 2009 08 09 static amaz on iframeproxy 9 html http ad uk doublectick net adj amzn uk gw atf sz 200x250 bn 468294 u 48e9sd8602c8426a9bf8G08bb0 ce6 59 siteconfidence i Fac RR ee Email this report Email this Report To
33. Download Timed Out q Duration 1 hr 37 mins 7 days Q Duration 20 mins 15 mins 13 mins 2hrs 13 mins 15 mins 16 mins 14 mins 59 mins 1 hr 46 mins 44 mins 15 mins 15 mins 14 mins On the left hand side there are panels containing each of the categories of monitor types and displaying the summary data By default each panel shows the last test result and current status of each monitor The monitor with the worst ranking severity will be listed at the top otherwise the normal monitor order will apply The types of monitors that can be shown here are Page User Journeys Web Service FIP Email server and Email tracker Clicking on any of the monitoring type headers E will take you to the top level of that type steconfidence KC a i Tine Recent Performance gt Page Monitor MSN Amazon Speed sec 6 74 478 Uptime 100 00 100 00 SiteConfidence web portal manual selecting the Last Day tab will change the display in that panel to show the Daily Average result from yesterday and the Uptime for each monitor selecting Last 7 Days will show the average result over the last 7 days and Uptime over that period for each monitor A will show if there is no data for the period or if there is not enough good results to calculate any uptime Latest test Monitor Latest test Monitor Latest test Monitor Open Errors gt Date Moni
34. Email Report signs s9 id http lig om http g ecx images amazon com images G 02 uk dvd DNS Lookup SiteConfidence web portal manual The email button allows the test result to emailed to yourself or a colleague 3 party for further analysis or storage several DNS tools are available to help diagnose issues with DNS services Page Analyser DNS Lookup Traceroute Ping DNS Trace from our Servers DNS Lookup from our Servers DNS Lookup Referencing Specified Name Server Help Domain to look up eg www yoursite com Select Test Server Test Agent 10303 AboveNet 1 el DNS Trace Required entry DNS Trace from our Servers DNS Lookup from our Servers DNS Lookup Referencing Specified Name Server Help Domain to look up eg www yoursite com Select Test Server Test Agent 10303 AboveNet 1 EN ji Type of lookup A Address DNS Look Up Required entry DNS Trace from our Servers DNS Lookup from our Servers DNS Lookup Referencing Specified Name Server Help Domain to look up eg www yoursite com Select Test Server Test Agent 10303 AboveNet 1 Specify Name Server Type of lookup A Address Class IN Internet Port 53 DNS Look Up Required entry Traceroute Page Analyser DNS Lookup Traceroute Ping DNS trace allows a full ROOT server trace of a host name from one of the test agents The dropdown allows selection of a test agent on one of the 3 carriers us
35. IP Email Server Email Tracker Competitor No Monitor View Last Tested Speed sec Status Alerte Amazon 16 12 Tue 17 May 2011 6 14 E On 2 MSN E 16 08 Tue 17 May 2011 6 62 E On Alerts will be sent in conjunction with the Alerting Profiles Note Alerts can only be sent if the overall alerting is enabled as shown above breadcrumb shows the level as All Pages The centre pane shows a table containing the list of Page monitors in this account No Monitor View Last Tested Speed Sec Status Alerts The number assigned in the settings to order the page monitors The monitor Label if no label is set then the URL being tested will be displayed Clicking on the label will take you to that monitor s homepage Icon enables view of the URL in new browser window The time and date of the last test performed on this monitor The soeed recorded to complete the last test Displays the current RAG status See settings tab for full explanation of RAG status Whether alerting is enabled or disabled for this monitor NOTE alerts will only be sent if the monitor is included in an alert profile and that alert profile is active when the error is raised Clicking on the On off link will take you to the settings page for that monitor with editing enabled if the current user has permission Left hand navigation menu shows Reports available at this level 24 T steconfidence KC a eT SiteConfidence web portal manua
36. Level Alerts double test Send Alerts Afier failed doubletests Te usual setup is to have the front line support contacts in the Save Settings Il level and that they be alerted as soon as the retest fails Other interested parties and management might then be configured to receive alerts only if the error has been opened for a particular length of time For example if the test frequency of a monitor is configured at 5 minutes then setting the number of failed double tests to 4 results in that level getting alerted if the error is open for at least 15 minutes The settings are applied to ALL alert profiles immediately after clicking the Save Settings button Contact List Any user that should receive alerts should be included in the Contact List and the format of that alert can be configured Contact List Table shows the currently configured Name Email address Email Format Phone Number users and what format alert they are om om lewis siteconfidence co uk HTML 012345687878 e f Simon simon austin siteconfidence co uk Plain text 012345656765 7 capable of selecting TO rece lve In Ben ben daniel siteconfidence com HTML any alert profile Add a New Contact Name Email address Email Format HTML Enables the edit screen for that user Disables that user so that they cannot be selected with any alert profile Toggles to show a tick icon to re enable the contact G Deletes that contact from
37. Link Monitor Severity Error types Duration The time that the Error Reference opened the error opens when the immediate retest fails on Page User Journeys and Webservice monitors which is triggered by a failed Scheduled test The label configured in the settings for that monitor Warnings amber problems Red and Downs Black See Support section for descriptions displays the short description for the Result Code see Support section for Result Code descriptions The length of time the error was open taken from the time that the retest failed to the time the first good test completed steconfidence Fi fa ee ee Search for Error Reference Enter an Error Reference KA Expected Phrase Not Found Severity Error type Duration K Login Failure 20 mins SiteConfidence web portal manual By selecting the La icon a search box will open where you can input an error reference number This will take you straight to the error reference detail page You will see these unique error reference numbers on any alert emails and SMS messages E in SiteConfidence web portal manual 1 ih lee Status The Current Status report shows all of the monitors in the account together with the last test result and current status Summary Reports Performance Reports International Monitoring Clicking on any monitor Overview Status Email Report Sampling 1 label will take you To the homepage for t
38. Site OK 05 32 06 Thu 1 Mar 2012 Test 174604 412400 0 001 0 145 Site OK 06 32 06 Thu 1 Mar 2012 Test 172371 410341 0 001 0 148 Site OK 07 32 05 Thu 1 Mar 2012 Test 179381 425200 0 019 0 195 Site OK 08 32 06 Thu 1 Mar 2012 Test 177613 416286 0 001 0 208 Site OK 09 32 05 Thu 1 Mar 2012 Test 175792 414552 0 001 0 143 Site OK 10 32 05 Thu 1 Mar 2012 Test 178631 418996 0 001 0 165 Site OK 11 32 05 Thu 1 Mar 2012 Test 176564 414585 0 023 0 136 Site OK 12 32 05 Thu 1 Mar 2012 Test 176780 414560 0 002 0 147 Site OK 13 32 06 Thu 1 Mar 2012 Test 177933 415782 0 002 0 157 Site OK 14 32 08 Thu 1 Mar 2012 Test 173170 412178 0 002 0 144 Site OK CAFE 15 32 05 Thu 1 Mar 2012 Test 170043 407928 0 027 0 211 Site OK 49 siteconfi enc SiteConfidence web portal manual KC OL eT Settings General Settings Alerts Profile Overview The Profile Overview graph shows the alert profiles and when they are active which makes it very easy to spot if there is incomplete alerting coverage SES The example shows the two T Sun 1 alert profiles that are CoreHours 1 2 3 4 5 7 8 9 10 11 12 13 14 15 16 17 18 19 20 24 22 23 1 Weekend Cover ET Eelere el configured on each day Mon d displ hh CoreHours a4 2 3 4 5 6 7 1 8 9 40 44 42 43 44 25 46 47 48 29 20 24 22 23 an ISP ays Cac our Os Weekend Cover 1 KE WS eo e OW eE 46 42 aa 48 a6 47 48 ARTE 20 2 ae coloured blocks Tue
39. UK Top 20 Banks Retail E FS Benchmark World Top 25 Banks Com min Add Edit User FS Benchmark World Top 25 Banks Retail Gareth Shard 1 Gareth Shard 2 Gareth Shard 3 Garry Cook julian davies siteconfidence co uk Live Demo 3 LiveDemo2 LocalGovernment Alltimes reported are G View Users View Login Activity Support ContactUs Raise Ticket GMT To view a list of users that have access to a particular monitoring account use the dropdown and click the View Users button 13 E Herna SiteConfidence web portal manual OF i Sg ees Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity View login activity for a specific period by choosing dates using the calendar controls below and clicking the View button Select Date Range E Tue 5 Apr 2011 to E Thu 5 May 2011 Summary of User Login Activity Below is a summary of the login activity for users from Site Confidence during the period Tue 5 Apr 2011 to Thu 5 May 2011 You can click a portal value to view a log of the users access to that portal User Portal Hub Monitoring Management Reports Multimonitor Custom Reports Load Testing Performance Analyser om Greg Crosby 1753 17514 Frazer Riley E GA CO _ ch Davoe Aboim CH Frazer Riley Ben Daniel Stuart Coster Mark Sweeting Daniel Squires In in in in in Malcolm Rogers
40. VVR amp SSRQPEW7WSZIWG4F x amz id 2 AsGvq74UMyPBwSrEuynOT fewQakHYNcS2JLcG3whrTo Vary Accept Encoding User Agent Content Encoding gzip Cneonction close Content Type text html charset IS0 8859 1 Set cookie session id time 20827584011 path domain amazon co uk expires Tue Jan 01 0 01 2036 GMT Set cookie session id 276 5276391 9097552 path domain amazon co uk expires Tue Jan 01 00 00 01 2036 GMT Transfer Encoding chunked Click here to view this HTM By clicking on the link highlighted above the portal will attempt to re render the page in the browser window as below example shows Note if the page is built using Javascript or any other client Kinde side scripting and that code refers to the live site then the Se wer page shown in the render will not reflect what was shown during the captured test In that instance the HTML code should be cleared of any live links in a text editor before ae Cent rendering in a browser to see a true historic view Fe L f v d 1 h er re tbo 3 Resdno E ei a ster 2 23 sitteconfidence Tr a CCHTg SiteConfidence web portal manual When selecting the Performance Reports tab the default view is the Page section Summary Reports Page User Journey All Pages gt Average Speed gt Speed Comparison gt Testing Summary gt Uptime Analysis gt Errors The Performance Reports International Monitoring Web Service SLA F
41. ample at the All Pages level the Testing Summary Report will include the stats for all the Page test monitors whereas when at Step Page level the Testing Summary report will only show stats from that step page 7 Reportheader The main type of report within the section 8 Report Option Usually chooses a date range for the current report including the Customise View selection which enables more options of date ranges and result data filters 9 Report View Enables different views of the data within the current report tab siteconfidence SiteConfidence web portal manual KC RR ae l4 Oldest 4Previous 2 Tue 17 May 2011 Test 4 Test Trans Uncomp DNS Type Server bytes bytes sec 03 22 37 Tue 17 May 201 5 Test 10303 238034 475079 0 019 04 22 37 Tue 17 May 2011 Test 10203 226725 4659327 0 020 View Page Analysis EE Manual 10303 250266 480488 0 021 Test 10303 246227 475155 0 021 01 52 37 Tue 17 May 2011 Test 10306 233220 472940 0 014 05 22 38 Tue 17 May 2011 Test 10306 246263 485811 0 020 1 Grey arrows E show options for movement through time periods or navigation option 2 Date windows allow more precise date selections Clicking inside a date window will open a calendar IE Today k wk Mon Tue Wed Thu Fri Sat Sun 17 18 a E 19 20 21 22 3 Buttons can provide CSV downloads Sl of the data pop up windows with more detail in the current report and to enable exporting
42. assigned to this request if failed or HITP response code View Diag Clicking on A icon produces pop up window with more detail of server communications during request Includes request and response headers and any HIML captured if present Advanced Diagnostics is an optional extra and not provided as standard Totals Totals of Size and Total Time columns are shown underneath together with overall severity In certain conditions the test agent will record other diagnostic information in the error reference This extra detail could include PING TRACEROUTE and or DIG output 33 P E i SiteConfidence web portal manual Tr a Te To get to the HIML Text capture you need to select the Advanced Diagnostics icon A next to the object you want to view Diagnostics for test performed 11 02 Wed 18 May 2011 Back to details Monitor Amazon The advanced Diagnostic Salons any eta nto we capturod for i test wien teeing his page re component window shows the Request a ESTE Header and Response Header Request GET mz from the test with the HTML Text Host www amazon co uk Accept image gif image x xbitmap image jpeg image pjpeg capture below Accept Encoding gzip User Agent Mozilla 4 0 compatible MSIE 7 0 Window NOTE The object row that has Date Wed 18 May 2011 10 02 38 GMT the first HTTP response code Server Server W Hi Set Cookie skin noskin path domain amazon co uk expires Wed 18 May 2011 10 02 38 GM 20
43. ate range can be selected and Axis scale set A dropdown allows the choice of timing metric to be plotted from Total Download Speed DNS Connect SSL Connect Request Sent Data Start and Content Download The resulting graph shows the individual steps drawn as different coloured lines with a key identifying each step underneath Total Download Speed Comparison 45 Download Duration sec m 1 Amazon Home Page m 3 Pick Immaculate Collecion 4 Add to Basket Reporting period Fri 10 Feb 2012 46 Graph Table Help 19 20 21 22 23 Time of Test hour Generated Fri 10 Feb 2012 SiteConfidence siteconfidence Pal Ra ee International monitoring SiteConfidence web portal manual There are 12 international locations that can be configured to provide extra monitoring of already configured Page or User Journey monitors Summary Reports Performance Reports international Monitoring Status Page Current Status Now showing Last Test Result Location Last Contacted 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 11 42 Thu 16 Feb 2012 Amsterdam NL Frankfurt Germany Johannesburg South Africa London Il UK London UK Madrid Spain Mu
44. ation Amsterdam NL Frankfurt Germany Johannesburg South Africa London Il UK London UK Madrid Spain Mumbai India New York USA San Francisco USA Sao Paulo Brazil Shanghai China Singapore City Singapore Stockholm H Sweden Sydney Australia Last Tested 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 11 32 Thu 16 Feb 2012 Status SiteConfidence web portal manual Clicking on the plus symbol will expand the view to show the Ze locations enabled for that monitor The time of the last test and the soeed recorded for that test is displayed Seseeeoeoeoeoeeeoeses The Status by location tab shows the locations with severity blobs indicating if one or more monitors testing at that location are Green OK or not Status by Monitor Status by Location Now showing Last Test Result Location Amsterdam NL Monitor Last Tested 1 Amazon 11 32 Thu 16 Feb 2012 2 MSN 11 08 Thu 16 Feb 2012 Frankfurt Germany Johannesburg South Africa London Il UK London UK Madrid Spain Mumbai India New York USA Status Lv Status Vd K The reports take a very similar format to the normal monitor reports except for a few International Monitorin
45. b Role Department Quarterly Newsletter Keep up to date with news from Site Confidence Essential Maintenance Receive technical bulletins related to our service delivery Save Changes Required entry The settings tab at the Portal Hub level controls the passport details for the Current user Settings Options Change Contact Details Change Password Change Landing Page You can change your login password using the form below Enter your current password and a new password then click the Save Changes button Your new password must contain atleast 8 characters including an lowercase uppercase and number and NO spaces Change Password Old Password New Password I Confirm New Password Save Changes Required entry You can choose a Portal Monitoring account and a page within that portal that will open by Settings Options Change Contact Details Change Password Change Landing Page You can change your default settings using the form below Click the Save Changes button to store your updates Default Settings Default Portal Account Not Specified E Default Monitoring Report Overview K Save Changes This setting only applies to Monitoring Portal accounts default when logging in with the current user account 10 mn D S ffeg SiteConfidence web portal manual fC ih ll Admin To edit the settings for an existing user select from the dropdown l
46. d from the calendar tool steconfidenc Dr Oo lee Email Report SiteConfidence web portal manual The Email Report defaults to the Weekly view and shows detail about the last week performance and availability of all the monitors in the account including Page User Journeys Webservice Competitor SLA and Email Tracker types Summary Reports Performance Reports International Monitoring Overview Status Email Report Sampling Email Report Now showing Daily Weekly Monthly Customise View I4 Oldest 4Previous Fri 15 Apr 2011 Thu 21 Apr 2011 Next gt Newest bl Table Help Weekly Website Report For Period Fri 15 Apr 2011 Thu 21 Apr 2011 Page Monitoring S Page Avg Download Speed sec Amazon 1 2 MSN Competitor Page Monitoring User Journey Monitoring 02 User Portal User Journey 4 91 6 65 gt OK gt Warning gt Problem Down Timein Error Failed Tests Failed Tests Failed Tests 100 00 1008 100 00 1008 Avg Download No OK No Warning No Problem No Down Speed sec 131 12 333 96 14 335 Average Completion Time 25 29 sec Number of successful runs 647 701 92 30 Avg Download Speed sec Click On Send Text Link 5 Click View my Bill Page Avg Download Speed sec OK Warning Problem Down No OK Warning Problem Down Failed Tests Time in Error I4 Oldest 4 Previous Now showing Dail
47. d point at the centre of the timeline Un ticking the Y Autoscale on Zoom In tick box allows the selection to be rectangular and limit the scale of the resulting graph 16 00 1800 20 00 2200 00 00 0200 0400 0600 Dec 22 Dec 23 Time of Test BOK OvWenng W fFrodem 8 Down From Dec 22 2011 to Dec 23 2011 Duration 1 days Scroll and Allows the timeline to be dragged by the mouse left and right within the Click window Clicking on a point will reveal the Page Analysis report for that page step Zoom Out Each mouse left click causes the view to Zoom out Reset Graph Sets the view back to the default when the pop up window was first opened Customise View allows more detailed selection of parameters in report Speed by Time SpeedvTime Component SpeedbyHour DailyAverage Weekly Average Monthly Average Report Period Can be selected from the Calendar Selections and the Y axis scale defined Now showing Last24Hours Last7 Full Days Daily Weekly Monthly Customise View Report Period from E Thu 22 Dec 2011 to ES Fri 23 Dec 2011 DownloadTime 0 e Y axis minimum Auto Scale e y axis maximum Click the View button to show the custom report Show Threshold E Show Page Size 1 Filter By Carrier V Global Crossing V AboveNet 1 W Adapt Level3 Wl TATA W Tinet WI AboveNet 2 Google Analytics Data E G
48. d speed of your monitors varies over time See a technical analysis of all the objects which make up the web page being You can view the total page download speed as well as isolating monitored identifying how long each object e g an image took to download various timing elements Testing Summary Test Results The first of two reports to show the availability of the items being monitored View a tabular presentation of all the individual tests for a selected This particular report focuses on the number of tests passing or failing by monitor You then have the ability to then drill into further detail for severity or result code each test result displayed All Pages view Select an alternative location i The homepage looks very similar to a normal monitor homepage except it displays the location and slightly fewer reporting options Default testing frequency for an international monitor is 30 minutes The default page if the Page tab is selected will show the Status By Monitor report Summary Reports Performance Reports international Monitoring Status Page All Pages Int gt Average Speed Status by Monitor Status by Location Speed Comparison Now showing Last Test Result gt Testing Summary No Page 4 Amazon 2 MSN 47 Each monitor is shown with a Severity blob to indicate if one or more of the locations being tested by that monitor is Green OK or not siteconfidence Tr a Tee Loc
49. data in an email VK 4 Table headers can be clicked to sort data by columns Grey arrow icons change to show direction of sorted data or Sorting by a secondary column can be selected by holding down the shift key as you click on the column header 5 Underlines show where there is a click through to see more detail of that entry D Zeen SiteConfidence web portal manual i re a le Login Login Microsoft Internet Explorer provided by NCC Group v 3 siteconfidence co uk Elle Edit View Favorites Tools Help Favorites cP Panei 11 WHOIS Lookup and Domain E Microsoft Outlook Web Access LOAD TESTING SCLoad2 Ba Dd logn Ep DH e 9 rae en Te NIND siteconfidence NW an nec group Company Ed EI E Home Services Information Media About us Contact us Welcome to Site Confidence s Customer Login If you are not a customer please visit our home page If you are a customer please login using the form below Login Details Email greg crosby siteconfidence co ul Password eeeeceecee Mode Standard Secure Forgotten your password home services information media about us contactus sitemap terms amp conditions Copyright 2011 Site Confidence Ltd All Rights Reserved The login page can be reached via the SiteConfidence homepage by selecting the Customer Login button in the top right corner Your SiteConfidence account manager can help you if you need a login
50. e selected by date Now showing Customise View Select Date E Thu 9 Feb 2012 The Select Object dropdown will include es any object that has been downloaded as re a part of this test during the selected date DownloadTime 0 v Y axis minimum Auto Scale e y axis maximum Component Option Accumulated Download Speed v Show Object Sze PI If the number of objects in the list amounts view to more than 2MB of text in the browser then the portal will split the droodowns to show domains hostnames in one and objects from that domain hostname in the 2 4 one Ignore Querystring attempts to simplify URLs that have dynamic querystring data embedded in the object URL after the filename and show just the unique object calls NOTE if the dynamic querystring is embedded within the file path or as part of the file name then this option will not be able to simplify the list The scale of the graph can be selected and the Component Option selected to show either Accumulated Download Speed which shows all of the timing components colour coded DNS Connect SSL Connect Request Sent DataStart Content Download or Total Download show object Size option will show the size of the object on the same graph as the speed data plotted during the date selected The example shows one object plotted for todays date with each vertical line representing a single download of that object Accumulative Download Speed for jquery 1 4 2 min js The colour c
51. e journey testing is enabled or alerting is enabled Below the main user journey tab are the steps headers User Journey 2 Amazon Search amp Buy 3G Le View Settings E OC h ste h eq d er expa nN ds Click the Save Settings button at the bottom of the page to apply your changes to sh OW th e basi C setti nN Qs Amazon Search amp Buy 3G Name Amazon Search amp Buy 3G s for that step and has an Download Speed 512 Kbps asia pees ace edit icon to gain access to Monitoring Enabled Alerting Enabled the advanced settings edit Step 1 Amazon Home Page page for that step x http Awww amazon co uk gt Step 2 Searching for ee deg gt Step 3 Pick Immaculate Collecion gt Step 4 Add to Basket Save Settings Cancel Fee steps in the user journey may have POST dree parameters that are required to make the No Name Encode Name Value Encode Value Mask i meee i See erem request These will be displayed in the basic 2 ASIN Enabled B000002LND Enabled settings page and can be edited 3 S Enabled 8 1 Enabled A sellingCustomerlD Enabled Enabled 5 tagActionCode Enabled Enabled If the Value shows as DYNAMIC then the gan ees Ee T script maintains that value automatically 7 merchantiD Enabled Enabled 8 submitadd to registry wishlist Enabled Enabled and dynamically and maybe depending on 9 sourceCustomerOrgListltemID Enabled Enabled the response from the step before source
52. ecorded for the test 42 e SiteConfidence web portal manual i i OR CC By clicking on the link formed under the time date entry a pop up will show the details of that test result Si Jr Graph Table Help Now showing Component Timing Breakdown Content Type Breakdown M O use ove r th e individual bars shows Component Timing Breakdown for Amazon detai Is of th at ti mi ng 1 httptwww amazon co uk 26417 l component 2 http ig ecx images h2 _V172306020_gif 134b 3 http ig ecx images v2 _ V172306148_ gif 136b 4 http 42 ecx images cs3 _V163040288_ css S996b S http 4 2 ecx images cs3 __V163247933_ css S350b 6 http ec images am XQOXwQul _SL135_ipg 2919b Mouse over on the 7 http iecx images am BlObSOL _SL135_ipg 2793b 8 http sAvww amazon co 1673XJQMJ68384AZNVRZ 80b tru NC ated U R Ls sh OWS 9 http vig ecx images 15 _V202471918_ png 7340b 10 http ig ecx images xel_V167145160__ gif 43b 11 httpig ecx images 120 _V139500546_ gif 5527b th e fu U R L for th e 12 http ecx images am 1 VIXINBL _SL135_ jpg 3406b 13 http fecx images am kob 2BpL _SL13S_ ipg 5647b O bj e CI 14 httpi2 ecx images get _ V160772836_ css 3163b 15 httpvfecx images am xTal4 AL _SL135_ jpg 4037b 16 httpiz2 ecx images 7242 _V 140147875_is 40456b 17 httpuig ecx images loz _V139475947_ gif 707 1b 18 httpvig ecx images xel __V192263529_ gif 43b 19 httpi
53. ect RequestSent Data Stat Content Customise View i al Graph Table Help Accumulative Download Speed for Last 24 Hours HAA wii it Hh 14 15 16 1 18 19 2 21 2 2 O 1 2 3 10 i te 13 14 Time of Test hour DNS es Connect SSL Connect Request Sent DataStat Content Download Reporting period 14 00 Wed 8 Feb 2012 to 14 55 Thu 9 Feb 2012 Generated Thu 9 Feb 2012 SiteConfidence oo ws Download Duration sec e MM OSB 3 2 1 0 9 8 7 6 5 4 3 2 Wil tii UN H zeg The Zoom button E allows a closer look particularly if the default scale is too big to see the detail of the DNS or Connect data that would normally be very short DNS ime taken to lookup the IP address of the server Connect Time taken to connect to the webservice HTTP HTTPS SSL Connect Time taken to perform the SSL handshake and negotiate security connection Request Sent Amount of time taken to send the request header from our test agent Data Start Time to get the first byte of data after sending the request header Content Total time to attempt to get all of the objects that make up the page following the Il byte 39 sitaco ef SiteConfidence web portal manual fC ah lee The remainder of the tabs in the Speed Analysis report show high level average data for Hourly Weekly and Monthly periods An Example from the average speed reports Speed by Hour Speed by Time SpeedvTime Component SpeedbyHo
54. ed by the siteConfidence monitors DNS lookup allows DNS lookup using the DNS client instance on one of the test agents A specific DNS server can be specified for a test agent to use for performing the DNS lookup Several advanced lookup parameters can be chosen from the dropdowns included A Traceroute can be run from one of the test Traceroute Help agents against a URL Host or IP This traces the path from our chosen testing server to your named site Type Site To Trace Select Test Server Test Server 10303 AboveNet 1 Lel Required entry 60 D Zeen SiteConfidence web portal manual Ping Page Analyser DNS Lookup Traceroute Ping A Ping can be performed from one of the test Ping Help agents against a URL This pings your named site from our chosen testing server Type in the Site To Ping Select Test Server Test Server 10303 AboveNet 1 EN e Required entry 61 mn steconfidence ur i lel SU ort Codes Support Help Codes F Severity Result Codes F Status Codes Service Information Sections available in this area To provide a detailed granulari can make quick references of to one of four Severities Okay Result Codes Despite there being many data a single Result Code is returne Enter this section to full a comp Status Codes Within each protocol we manito objectis successfully provided protocol and provides and an Service Information
55. el Within the Monitor Settings section there are tabs showing each type of monitor in the account 1 Page Selecting the correct heading tab for the monitor to be configured 2 Add a monitor button opens a new monitor settings page in the section The ratio shows the number of contracted test slots or page steps and how many of those are currently being utilised in the account currently 3 Each Page test is listed and clicking on that monitor label or header expands the view to show the basic settings view for that monitor The icons to the right of the monitor row allows for access to Advanced monitor settings edit screen 8 Delete the monitor from the account Run a manual test for that monitor 4 Save Settings button to immediately apply any changes made to any of the monitor settings in this section gt Amazon URL hittp Awww amazon co uk Download Speed 512 Kbps EPRA The basic settings view for the page is displayed after clicking on that Connect Time 5 Secs page step header in the list of page monitors or steps in a user journey Data Start Time 10 Secs Overall Threshold 15 Secs IM Threshold 120 Secs Speed KPI 4 Secs Search Phrase All phrases must exist Phrase 1 Books Host None Referrer None User Agent None Content Type None Custom Header 1 None Custom Header 2 None HTTP Auth User None HTTP Auth Password None NTLM User None NTLM Password None a NTLM Domain None C
56. ete Threshold IM Threshold Time allowed for the whole test to complete on the International Monitoring Nodes Speed Not used to trigger Errors Results Appear in the Status report within the Summary KPI Reporting section Checks Search Phrase s Books Separate multiple phrases with a carriage return Warning Phrases are case sensitive and searched for in the HTML source Search Logic Phrase Exists Phrase Does NOT Exist For All Phrases At Least One Phrase Page Size Alert if page size is less than 0 bytes or page size is greater than 0 bytes Ignore Rude Words C Yes No Objects Select a number of objects that if missing from the page will result in an error and subsequent alert Disabled Extra Files Hide Extra Files Enter the URL of any file you would like to include exclude by completing the URL field You can specify any text that must be present within the monitors source code using the Required Text field and choose whether the file should be included or excluded using the Mode field You can use Exclude Partial Match mode to exclude any file whose URL contains the text entered into the URL field For example image would match image gif image 1 gif and http site com image logo gif When using the Include and Exclude Exact Match modes the URL field must contain a fully qualified URL to the file for example http your site tld pathfilename ext URL Required Text Mode
57. eth hughes siteconfidence com Yes Yes Garry Cook Garry Cook Siteconfidence co uk Yes Yes Greg Crosby greg crosby siteconfidence co uk Yes Yes Live Demo livedemoMR siteconfidence co uk No No Live Demo livedemo siteconfidence co uk No Load Livedemo load livedemo siteconfidence co uk No No LoadTest Demo User loaddemo siteconfidence co uk No Enabled Yes Yes Yes Yes Yes Yes Yes Yes Yes Yes selecting the user by clicking on their user name will open that user in the Add Edit User page Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity You can view a list of users with access to a specific portal by selecting the portal from the drop down list below and clicking the View Users button Load Testing Portal v Choose a Portal Management Reports Portal Multimonitor Portal Custom Reports Portal Load Testing Portal Performance Analyser Portal Choose to view only users that have access to a particular portal type by selecting from the dropdown list and then clicking the View Users button Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity You can view a list of users with access to a specific account by selecting the account from the drop down list below and clicking the View Users button Choose an Account v FS Benchmark UK Top 20 Banks Retail Login A FS Benchmark
58. fault a profile will be setto alert 24 7 However if you do not wish contacts within this profile to receive alerts at certain times you can customise the active times using the check boxes to select the day of week and hour minute drop downs to select the time range Active Times Day SiteConfidence web portal manual The Monitors tab reveals the individual monitors and steps within User Journeys so that the Profile can be triggered by the appropriate monitor for the contacts selected in the Contacts tab For example if one team are responsible for delivering the homepage and a different team are responsible for the add to basket step on the application server it is possible to alert the correct team if that step fails Once the appropriate pages steps are selected the Save Settings button should be clicked to apply any changes The Error Codes tab allows the appropriate Error codes to be selected that should trigger this alert profile For example if one alert profile had the Infrastructure related error e g DNS failure codes selected the contacts to be alerted might be just the infrastructure team A separate alert profile could then be configured to send only the content related alerts e g Page size to the team specifically concerned with maintaining the content The Schedules tab allows set time periods to be chosen for when this alert profile will be active From To Hour Min Sec Hour Min For example separate
59. g differences listed below Average Speed Average Speed Now showing Customise View Report by Monitor Location Select Monitor Amazon EN Report Period from Wed 15 Feb 2012 to Wed 15 Feb 2012 Testing Summary Severity Summary Result Breakdown Now showing Customise View Report by Monitor Location Select Monitor Amazon Le Report Period from Wed 15 Feb 2012 to Wed 15 Feb 2012 48 The report can be built showing average speeds as rows of locations or monitors from a particular location selecting the monitor tick box provides a dropdown to select which monitor is used to provide the data in the report Testing summary can be built to show either the list of locations as a separate graph or as a list monitors with a particular location The table will show the grouped test result numbers in columns of severity siieconfidence SiteConfidence web portal manual OF Sg ees Speed Comparison speed Comparison allows the selection of locations to be displayed on a graph together Now showing Customise View Report by Monitor Location Select Monitor Amazon Le Choose Locations Balada Deaslecal Ticking the Location option allows the selection amsterdam NL Frankfurt Germany of one location and a number of monitors at Johannesburg South Africa London Il UK that location to be displayed F London UK Madrid Spain E Mumbai India New York USA
60. g ecx images p11 _V167505749_gif 16298b 20 http vlecx images am iozRr BPL _SL135_ jpg 4042b 21 http vig ecx images 265 140039783 _ jpg 24141b 22 httpvig ecx images xel_V192234675_ gif 43b 23 httpuig ecx images rge _ V192262978_ gif 7441b 24 httpvig ecx images ter_V152929188_gif 1284b 0 0 os 1 0 15 20 2s 3 0 35 40 Download Duration sec m DNS Connect SSL Connect Request Sent Data Stat Content Download Tested 00 02 Thu 9 Feb 2012 Generated Thu 9 Feb 2012 SiteConfidence The waterfall graph shows how the objects downloaded against the timescale along the bottom Each bar is colour coded to show the separate timing components and how that influenced the time taken to get that object The list of objects on the right hand side shows truncated URLs with file sizes in brackets selecting the table tab reveals the numbers used to build the graph Graph Table Trans Uncomp Connect SSL Request Data Stat Content Total Status Vier bytes ioa sec Gel sec sec sec sec sec Code ag The columns of the table have ee eee been described earlier in this document 136 0 000 0 010 0 000 0 000 0 010 0 110 0 003 0 011 0 000 0 000 0 009 0 660 Sorting the table by clicking on the Trans column header is a eem ee ee useful for showing the largest ee eng ee mg objects that make up the page and how long they take to download within this test 0 003 0
61. hat Now showing Last Test Result monitor Current Status 24HourView Help 2 Run multi manual test Page Name Status Speed sec Select Page Name Status Speed sec Select If q Ny of the Mon ito rs q re Amazon Z 4 89 MSh Ka 6 92 tl d t t User Journey Name Status Speed sec Select User Journey Name Status Speed sec Select CU ren H In an error S a US mme o 291 mmm H 1350 there is Gn open error Web Service Name Status Speed sec Select reference ad Manual Test Web Services Demo Vi 0 36 D Ka D FTP Server Name Status Speed sec Select ICON wI Il a ppear next ecommerce FTP K 30 00 to that monitor status Email Server Demon Status Speed ms POP3 pop3 demon co uk 17 Email Tracker Name gt Status Time Taken Email Tracker 1 Li 5 sec BE Run multi manual test You can select multiple Manual Test icons by Page Name Status Speed sec Select clicking on them and then click Run Multi Amazon 4 90 si Manual test to initiate a manual test against User Journey Name Speed sec Select all selected monitors e 02 User Portal gt Web Service Name Status Web Services Demo Vi FTP Server Name Status ecommerce FTP X Email Server Demon Status Speed ms The page will then show that a multi manual test was triggered and offer a link to Recheck the page After refreshing the page any changes in status will display if those manual tests have
62. he percentage Tabet Table Tests Hee number of tests in the row No Monitor Chine corresponding to the monitor of aca that returned that result 2 MSN 0 20 0 20 0 20 1014 28 BW sHteconfidence SiteConfidence web portal manual Uptime Analysis Uptime Analysis shows the uptime measurement for each monitor in the Pages category and defaults to the Daily view for Yesterday Percentage Uptime Severity Breakdown Now showing Yesterday Last7 Full Days Daily Weekly Monthly Customise View I4Oldest Previous Tue 1 Mar 2011 to Thu 31 Mar 2011 Next gt Newest Pl Si Graph Table Help Percentage Uptime Monitor 1 Amazon 2 MSN 99 0 i H 99 6 99 8 100 0 of report period Reporting period Tue 1 Mar 2011 to Thu 31 Mar 2011 Generated Mon 4 Jul 2011 SiteConfidence Only Error References are taken into consideration and not individual test results as in the Testing Summary report Therefore one off failures that were not corroborated by the immediate retest triggered by the failure are not shown or included in the uptime calculation The duration of any Error Reference is taken away from the period to give the uptime total Error Reference duration is the time from the retest failure to the next test pass scheduled or manually triggered Clicking on the Excel icon 1 will download the data in CSV format ES Graph Table Help No Monitor 0K Warming Problem Down Time in Error 1 Amaz
63. howing Mo closed errors found Standard View Limit ta monitor Show all Filter by Severity Result Code selecting Standard View returns you to Limit severity to Show All the normal Error Report Limit classification to Show Al ei e After changing any of the options you Duration greater than Show AlI should click on the View button to Limit mask to All Errors produce the revised report Limit by date range L from Limit to hours between 0 zelisl 24 ze Limit query to 10 most recent errors v Limit to Monitor Allows filter to only include errors from a particular monitor or All monitors in the Page monitoring section Limit to Severity Allows the filter to select just one of the severity types problems amp Downs Nulled Errors or Show All Selecting Result Code reveals the Limit Result Code to dropdown Allows you fo filter just one of the returned result codes Limit Classification Allows the filter to show just one of the Classifications set in the error references these can be set in individual error reference details pages or using the add note icons in the Error Reports Duration Greater than Allows filter by time duration Pre set options between 5 mins and 24 hours Limit Mask to Allows filter by current Errors mask Masked Errors Unmasked Errors or All Errors Limit by date range Allows selection of time period filter Limit to hours between Allows core hours to be fil
64. ields will provide a report including just those particular test results from that monitor Clicking on the Monitor label will take you to the Testing Summary report for that monitor Graph Table Table Tests Help Monitor 0K Warning Problem Down Total Tests Amazon 4320 3 2 4325 MSN 4370 3 7 43234 Table tests breaks down the results into numbers of individual tests in each severity group When clicking through into reports of individual test result you will see Test Results in the chosen monitor See Test Results report for detailed description of data fields here Table Help Applicable Results 2 results in total Time Date Test Test Trans Uncomp DNS Connect Data Start Total Status Result Code Type Server bytes bytes sec sec sec sec Test 30403 0 0 0 036 5 005 0 000 5 04 ey 10 Could Not Connect Test 20406 0 0 0 021 5 003 0 000 5 02 KA 10 Could Not Connect Clicking on the timestamp will open the individual test result in a new window 2l sitteconfidence KC RR ae SiteConfidence web portal manual selecting the Result Breakdown tab shows a table where the various Result Codes returned over that period are shown as percentages numbers of tests Enables patterns of particular types of errors to stand out Severity Summary Result Breakdown Now showing Yesterday Last7 Full Days Daily Weekly Monthly Customise View Each Result Code forms a column with t
65. ink ll i i aaa 5 cick View yai 0 0 0 Se CeCe Cee ete seers 6 Enter search term Web Service 1 Web Services Demo t ttpstwwwmagroup onine com services rcing BE I ES ES ES E ES EES ES EE EES ES ES ES EES 1 ecommerce FTP MA DE RE RE DE DE GE eee Ce DEE E eee ee Failed Tests less than KPI a 4 25 of tests failed between KPI and download threshold 2 26 50 oftests failed greater than download threshold SD 51 75 of tests failed 76 100 of tests failed Download Time no download speed calculated status for that hour The key under the report shows what each symbol represents KPI status only displays if a KPI threshold is configured in the settings for each monitor See settings section for more details Current Status 24 Hour View Help Now showing Last24Hours Customise View 24 Hour View Daily Monitors 5 Pages O 1 Amazon User Journeys 5 2 Amazon Search amp Buy C 1 Amazon Home Page C 4 Add to Basket 2 Searching for Madonna 5 1 02 User Portal Select All Deselect All C 1 HomePage O 4 Click On Send Text Link O 2 Click Sign in O 5 Click View my Bill IS Web Services FTPs B Wed 4 May 2011 20 ppor aan SE Jl 3 Pick immaculate Collecion C 3 Enter login details O 6 Enter search term The Customise view tab allows the report to be tailored to suit requirements specific monitors or steps within User Journeys can be selected and a date picke
66. is Report and present the user in the Customise View page with the two fields for username and password Any changes on this page will become active immediately after clicking on the Save Settings button 54 gegetgee SiteConfidence web portal manual KC RR ee Monitor Display Order Enables the movement of the monitors within each section to change the way those monitors show in the reports and settings Fees Clicking on a monitor type header expands the view to beem reveal the monitors in that section t MSN The monitors can be selected and dragged to a different Sea position in the list t Web Services k SLAS FTPs Ordering the monitors alphabetically can be achieved across the whole account by clicking the button Competitors Save Settings Order Monitors Alphabetically The new order is saved and applied immediately by clicking on the Save Settings button 33 siteconfidence SiteConfidence web portal manual KC OL eT Monitor Settings Page General Settings Monitor Settings Page User Journey Web Service SLA Email Server Email Tracker Competitor View Edit Page Settin To edit settings click 7 2 15 Page monitors in use f 2 To run a manual test click A To delete a Page click 2 Below is a list of the Pages we monitor for you Click the Save Settings button at the bottom of the page to apply your changes 3 gt Amazon E 8 gt MSN 4 OFG Save Settings f Add a Page Monitor Canc
67. ist and click the Add Edit User button Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity You can add or edit a user and their access to portals by selecting from the drop down list below and clicking the Add Edit User button Greg Crosby v Add Edit User Edit the users details and portal access using the forms below and then clicking the Save Changes button User Details Portal Access First Name Greg Last Name Crosby Email greg crosby siteconfidence co uk Telephone Job Role Department Password eeeeeesee Must contain an uppercase lowercase character and number Default Portal Account Not Specified J Default Monitoring Repor Overview v User Admin Can this user add edit other users Account Admin Can this user administer monitoring accounts Quarterly Newsletter Keep this user up to date with news from Site Confidence Essential Maintenance Send this user technical bulletins related to our service delivery Enabled M Can this user login Required entry This setting only applies to Monitoring Portal accounts Save Changes Required fields are marked with the red asterisk NOTE The Email address field is used as the login user name Default Portal select the portal or monitoring account that will open by default after Account logging in with this user account Default Select the default opening report
68. l 1a RR T The headers section enables custom headers to be used to correctly replicate what is sent from a real browser or force the test agent to use a particular HITP header HTTP Headers Warning These settings will overwrite default header values Incorrect values may invalidate testing Host Referrer User Agent Content Type Custom Header 1 Custom Header 2 HTTP Auth User HTTP Auth Password NTLM User NTLM Password NTLM Domain The User Agent string field is particularly useful for ensuring the agent gets the version of the website that should be tested and can also be used to make the webserver provide the mobile version of the page HTTP Auth and NTLM user names and passwords can be useful to enable monitoring of protected servers User Journey General Settings Monitor Settings Page User Journey Web Service SLA Email Server selection of a User Journey to view edit settings is View Edit User Journey Settings achieved via the dropdown and clicking View 2 User Journey monitors in use settings button To view the settings for a particular User Journey select it from the lis User Journey 1 O2 User Portal Broadband EN View Settings 1 O2 User Portal Broadband 2 Amazon Search amp Buy 3G 5 Wr Feedback Tools DNS L Within a User Journey settings view there is a Settings section for the overall journey settings including a KPI for the whole user journey completion time and whether th
69. l Reports Average speed Average Speed Now showing Yesterday Last7 Full Days Daily Weekly Monthly Customise View l4 Oldest 4 Previous Mon 16 May 2011 Graph Table Help Average Download Speed Monitor 1 Amazon 512 Kbps 2 MSN 512 Kbps Your Sector Retail 512Kbis 0 2 6 8 10 12 14 Download Duration sec Reporting period Mon 16 May 2011 Generated Tue 17 May 2011 SiteConfidence Average Speed graph shows the Daily average speed of all the page monitors recorded yesterday by default and includes an entry for the industry Sector which is configured for this account Ask your account manager or customer support if you think you are configured in the wrong industrial sector Other time periods are available in the report options default is Daily selecting Customise View allows definition of specific date ranges selecting the table view shows the numbers used to build the graph view Graph Table Help Page Avg Speed sec Min Speed sec Max Speed sec Avg size bytes Amazon 512 Kbps 5 38 4 54 9 84 265012 MSN 512 Kbps 6 62 4 72 14 20 336980 Note The data displayed above is calculated using results from tests where full downloads have been completed Avg Speed daily average for the time period selected Min Speed The quickest recorded test for the time period Max Speed The slowest test recorded during the period The average size of the page measured over the period selected
70. licking on the Edit icon opens the Advanced settings edit page HTTP Method Get shown in sections below General settings include the URL to be tested which can be a hostname IP or GET with parameters and the label for the monitor that will display in the reports and on any XML data feed ES Notes can be added to the General monitor page step URL http Mwww amazon co uk Label Amazon Hotes Download Speed is the fixed bandwidth for the connection BE eer ee the agent will use to test the 5 Se ew page step Download Speed 5412 Kbps Whether the monitor is enabled or disabled and alerting is enabled or disabled can be set here not applicable to Step level settings within a user journey 56 steconfidence SiteConfidence web portal manual Tale Thresholds define the success criteria for the page monitor step Thresholds Please Note With the exception of Overall Threshold you may use a value of 0 zero to indicate None Connect Time 5 Secs Data Start Time 10 Secs Overall Threshold 15 Secs IM Threshold 120 Secs Speed KPI 4 Connect lf the agent takes longer than the configured threshold to make an Time HTTP HTTPS connection to the webserver then an error will be recorded Data Start Anerror will be recorded if the site takes longer than the time configured to Time return the 1t byte of data in the response for the 1t object in the page step Overall Time allowed for the whole test to compl
71. loaded so there is no web page to display SC code 22 More Info mendi See the Error ween Reference section for assification a more detailed Download results desc ri pti on The right most column shows the http codes returned by the server For more information on these codes see Status Codes No Object URL Size DNS bytes sec 1 http www msn co uk Default asp Ath f 0 0 022 2 htip ukmsn com P Athst 0 0 003 0 Now showing Yesterday Last7 Full Days Daily Weekly Monthly Customise View Customise View allows a specific date range to be selected and Core Hours to be set Report Period from ES Tue 1 Mar 2011 to E Thu 31 Mar 2011 Limit to hours between 0 sto 24 sl Wamings as uptime If certain hours are selected then only errors that een occurred in those hours will be counted against the Uptime Analysis report Selecting Warnings as uptime will change any Amber Warning Error References to add towards the GREEN OK result for the period selected Auto Scale TC Minimum X Axis El lo Unticking the Auto Scale option allows a fixed scale to be applied to the X AX S 30 steconfidence Fi fil ea DT Errors SiteConfidence web portal manual selecting the Errors report shows all of the Error References that have ever been triggered in the Pages Section of the selected monitoring account Now Showing lists the paginated clusters of errors with the current view highlighted in orange You
72. mbai India New York USA Austral San Francisco USA Sao Paulo Brazil Shanghai China POWERED BY Singapore City Singapore tte Stockholm Il Sweden Sydney Australia London UK Madrid Spain 11 41 Thu 16 Feb 2012 11 41 Thu 16 Feb 2012 Page Name 1 Amazon Status te 2 MSN Mumbai India 11 41 Thu 16 Feb 2012 The default landing page for the International Monitoring section shows the Status of the locations in a list with a Google map insert showing the locations with coloured flags to show severity status Data Help Status Sege Geeeeeeeee Clicking on the plus sign next to a location reveals the current status of the individual monitors being tested from that location and the speed of the last test Clicking on a monitor will open the homepage for that monitor at that particular location Summary Reports Performance Reports international Monitoring Status Page All Pages Int gt Amazon gt Madrid Spain Select an alternative Page gt Speed Analysis PageName 1 Amazon URL Tested http Awww amazon co uk Speed of Testing 512Kbps Frequency of Testing 60 mins Last Test Result gt Test Results Page Analysis Location Test Date Speed sec Result Code Status gt Testing Summary Madrid Spain 11 32 05 Thu 16 Feb 2012 3 69 1 Site OK Reports on this Page from Madrid Spain Speed Analysis Page Analysis See how the downloa
73. n more 14 Apr 2011 Monitoring Portal navigation improved In response to feedback from a number of users we have revisited the update to portal navigation to improve the usability This latest release also contains a few minor bug fixes more 11 Apr 2011 Performance Analyser receives another update This release focuses on providing increased visibility of the event timings on the various performance graphs such as Render Start DOM Ready and OnLoad plus the addition of a new graph more Support Contact Us Raise Ticket In the top right corner you will find the high level navigation tabs which defaults to Portals selected the default landing level portal account page can be configured in your passport settings Just below the high level tabs you can select the Logout link to leave the current user session On the left hand side of the page is the list of monitoring accounts and links to access any other service portals you are contracted for This manual only deals with the monitoring portal Clicking on the monitoring Account directly will take you to the Overview page of that monitoring account If the monitoring account has any monitors that are in error then the worse severity will be displayed If all monitors in the account are ok then will be disolayed next to the account label Monitoring Account Live Demo 3 LiveDemo ecommerce FTP FTP 02 User Portal User Journey Amazon Search am
74. n Mask Note Duration Mask Note 30 mins 10 mins 2 mins 1 min 15 mins 4mins 50 mins 9 mins 10 mins 15 mins DDDDDDDDD Mask Note Mask Note Bryan Courtney Bennett 16 30 Thu 12 May 2011 dkglhdfikhgkifd Click to edit or view all entries WDDDDDDDDDDDDDDDD If there are any Currently open errors they will be listed under Open Errors while all others are listed below the Closed Errors header Clicking on the monitor label will take you To the Errors report for that particular monitor Clicking on the Error Reference number will take you to that particular Error Reference details page Holding the mouse over the Note icon s produces a pop up showing the current note Clicking on the note icon brings up the note field editor Error Classification and notes can be edited You must click the Save Changes button to overwrite the current note ES By Selecting an Error in the list and then clicking on the 28 Web Server 9 mins Update Mask button an error can be added to the 18 Could Not Write 10 mins current mask 3 Missing Object 4 days Update Mask 31 Masked or unmasked errors can be filtered in the customise view version of the error report BS SiteConfidence web portal manual KC UR Ti Customise View allows detailed control over the error report output which together with the CSV export facility allows comprehensive reporting Error List Now s
75. ncluding all objects The window contains the test result and defaults to the p weng view of the waterfall graph p em CR Domm Ween LS You should click on the Table tab to get the details and the HIML capture To see the HIML Text capture select the Advanced Diagnostics icon A next to the object you want to view 3 hitp g ecc images amazon com imagesGi02 gn See 8 NOTE The object row that has the first HTTP hitp g eacimagesama Hemes git BR a D i response code 200 would normally be the hitp zecxc imagesamazon com imaged GM 1 br 5609 0 090 paerd wide 2 Ohitewide 62 root HIM document siteconfidence SiteConfidence web portal manual Ri Pa ah lee Diagnostics for test performed 11 02 Wed 18 May 2011 The advanced Diagnostic Back to details window shows the Request Monitor Amazon Header and Response Header Below is any extra info we captured for this test when testing this page for the component from the test with the HTM L Text http www amazon co uk Info Type Extra Info captu re below Request GET HITP 1 1 Host www amazon co uk Accept image gif image x xbitmap image jpeg image pjpeg Accept Encoding gzip User Agent Mozilla 4 0 compatible MSIE 7 0 Windows NT 5 1 Header HITP 1 1 200 OK Date Wed 18 May 2011 10 02 38 GMT Server Server Set Cookie skin noskin path domain amazon co uk expires Wed 18 May 2011 10 02 38 GMT x amz id 1 I
76. oding shows the timing Components and their influence on the performance of that object The grey background shows the object size against the ee tek F lt t RE EE e scale marked on the right a eT a gi EE hand side of the graph Reporting period Thu 9 Feb 2012 Generated The 9 Feb 2012 SteConfiderce 4 siteconfi Sa SiteConfidence web portal manual KC RR ee Test Results The test results report shows all of the tests for the time period selected in a table which is sortable by clicking on the table column headers Test Results Now showing Today Yesterday Daily Customise View IdOldest 4 Previous Thu 9 Feb 2012 View EN Table Help Time Date Test Trans Uncomp DNS Connect Data Start Total Result Code Server bytes bytes sec sec sec sec 00 08 13 Thu 9 Feb 2012 30403 375617 61127 0 020 0 015 0 016 8 21 Site OK 00 18 14 Thu 9 Feb 2012 10404 375613 611347 0 012 0 015 0 021 7 88 Site OK 17 Thu 9 Feb 2012 10404 375610 611347 0 117 0 016 0 016 7 88 Site OK 10404 389890 625518 0 010 0 015 0 025 7 99 Site OK 20408 389926 625662 0 013 0 061 0 065 Site OK 30305 397305 633033 0 020 0 012 0 018 Site OK 10407 397298 633035 0 206 0 012 0 014 Site OK 10401 397300 633036 0 014 0 012 0 019 20201 397297 632036 0 018 0 012 0 018 Site OK 10404 397312 632008 0 012 0 015 0 021 Site OK 20405 397299 632008 0 012 0 012 0 018 Site OK 30308 39
77. on 99 99 3 mins 99 75 15 0 10 1 hr 53 mins Start Time Severity Type Duration 13 38 Mon 28 Mar 2011 22 No HTML 10 mins 21 48 Tue 22 Mar 2011 22 No HTML 15 mins 19 48 Thu 10 Mar 2011 22 No HTML 4 mins 04 18 Tue 8 Mar 2011 3 Missing Object 50 mins 20 38 Mon 7 Mar 2011 11 Object Download Timed Out 9 mins 20 08 Mon 7 Mar 2011 28 Web Server Connection Failed For Object 10 mins 18 58 Mon 7 Mar 2011 5 Web Page Download Timed Out 15 mins Clicking on the plus icon w will expand the view to show individual Error References listed below the monitor s Uptime Analysis row Ref Unique number assigned to the Error Reference Start Time Time and date that Error Reference was triggered by failed retest Severity Severity group Amber Red Black Type Result Code and Error code name See results codes for full descriptions Duration Time that Error Reference has been or was open minutes Note that any downtime percentages that are smaller than 0 01 will not display in the table view but will still show as Error References under that monitor s result row 29 Scuetidenes SiteConfidence web portal manual Tr a eee Monitor MSN Error Reference 9464223 Q Clicking on the Error Reference number will Status Error first reported 13 38 Mon 28 Mar 2011 open that Error Error resolved 13 48 Mon 28 Mar 2011 Error period 10 mins Reference s detail Error Description page No HTML No HTML was down
78. oogle account username and password is required We do not store this information Show threshold Adds the Overall threshold currently configured as a line in the graph Show Page size The page size will appear as a grey line background in the graph Filter by carrier Allows selection of certain network carriers to be included in the report Normally there are 3 carriers being used by the monitoring service and 2 are reserved as stand by connections If there are apparent regular patterns in the graph it might be useful to see if this corresponds to particular carriers that we use to test the site 38 siteconfidence SiteConfidence web portal manual Google Allows the overlay of Google Analytics Visits data over the top of the Analytics Data speed Analysis report If this option doesn t appear then it can be enabled in the Account Settings section of the Settings pages SSES Data SES and PassNO equa etme The tick box produces two fields to enter the Google Usemame Google Analytics username and password This iniia data is not stored in the portal and will need to be added each time a new report is required Speed Vs Time Component shows the timing elements that make up each test as separate colours so that it is easier to see what is causing any fluctuations in the page download times Speed by Time Speed v Time Component Speed by Hour Daily Average Weekly Average Monthly Average Now showing Accumulated DNS Connect SL Conn
79. ou will no longer be able to select any additional alerts by SMS checkboxes If you do need th t more SMS alerting capacity please contact your Account Manager on E 01372383 800 to discuss your requirements el O Note If no alert delivery mechanism is selected the contact will NOT be added to the Profile e The Profile Name can be customised CoreHours First Level Contacts and any changes to the profile are Name Email address Send Email Phone Number Send Message applied immediately Once the Save None v Alert Recovery Alert Ber gi SS Profile button is clicked None e Alert Alert None v Alert Alert a Nert Mert The Delete Profile button will delete the mem oe whole profile from this monitoring None v Alert Alert Second Level Contacts q C C O u nt Name Email address Send Email Phone Number Send Message None Mert wg The default view shows the Contacts None v Alert Alert Third Level Contacts tab and the users that are selected in Name Email address Send Email Phone Number Send Message each escalation level and what alert og di type is configured None v Alert Alert None v Alert Save Profile Delete Profile Any contact that already exists in the Contact List can be selected within any one or more escalation levels Email address Send Email me Delivery type can be selected by simon austin siteconfidence couk alert Z Recovery Wf 012345686765 Mert VI Recovery W ticking the co
80. ow is an example Page test monitor homepage but the same format also applies to Step homepages within User journeys or Webservice monitors LiveDemo Monitoring Account Reports Settings Tools Support siteconfidence EE Logged in as Greg Crosby Portal Hub Logout Summary Reports Performance Reports International Monitoring Page User Journey Web Service SLA FTP Email Server Email Tracker Competitor All Pages gt Amazon Select an alternative Page v gt Speed Analysis Page Name 1 Amazon URL Tested http www amazon co uk Speed of Testing 512 Kbps gt Object Speed Analysis Frequency of Testing 10 mins Alerting On gt Speed Histogram Test Results Last Test Result TestDate Speed sec Result Code Status Error Ref Manual Test Page Analysis 15 42 41 Wed 14 Sep 2011 4 11 1 Ste Ok No error Z gt Testing Summary EES H gt Uptime Analysis Reports on this Page eege Speed Analysis Testing Summary See how the download speed of your monitors The first of two reports to show the availability of the varies over time You can view the total monitor items being monitored This particular report focuses download speed as well as isolating various on the number of tests passing or failing by severity or timing elements result code Test Results Uptime Analysis View a tabular presentation of all the individual The second of two reports to show the availability of the tests for a selected monitor You then have
81. ow sins redeeaties A sodaoteaaveuehiwateocteasees 62 R e SiteConfidence web portal manual OC EG Oni Introduction In this manual you will find instructions on how to navigate the SiteConfidence web portal and configure your monitoring accounts This document does not e Explain the details of how the test agents work Explain why you might want to look at any section or what you might do with the data Provide examples of monitoring configurations Describe how to design a monitoring strategy Advise on how to setup the correct monitor thresholds Describe the best alerting policies We advise that you take full advantage of your Account management team at siteConfidence to help with any advice in designing an appropriate monitoring strategy D S ffSeg SiteConfidence web portal manual Navigation Conventions lt LI LiveDemo Monitoring Account Reports gt Settings gt Tools gt Support it fi z Dee EE Logged in as Greg Crosby Portal Hub Logout Summary Reports Performance Reports International Monitoring Z Page User Joumey Web Service SLA FTP Email Server Email Tracker Competitor All User Journeys gt O2 User Portal gt Click Sign In 4 5 Select an alternative User Journey wll Select an alternative Step w gt Speed Analysis Speed by Time SpeedvTime Component Speed by Hour DailyAverage Weekly Average Monthly Average 7 gt Spee stogram 3 e BEES Now showing Last24 Hours Last7 Full Days Daily Weekly Monthly Customise
82. ow the time 06 40 44 Fri 10 Feb 2012 Test 31003 K 1 Site OK All OK 3 Sensire sion erence men and status of the E 08 40 45 Fri 10 Feb 2012 Test 21002 1 SiteoK All OK lt message monitor 09 40 45 Fri 10 Feb 2012 11201 1 Site OK All OK 10 40 42 Fri 10 Feb 2012 Test 31103 42 67 C 1 Site OK All OK 1 sec OK Message Monitor enables any email generated during the User Journey to be captured by the test agent and timings recorded A threshold can be configured against the Message Monitor timings to trigger alerts to late delivery of the email 44 D Zeen SiteConfidence web portal manual Tr a Tee Page Analysis The page analysis report is a quick link to the latest test result which defaults to the waterfall graph and has the table tab to reveal the numbers supporting that graph The Content Type Breakdown tab reveals a colour coded version of the same waterfall graph showing the different content types included in the page download Text image and Other E a Graph Table Help Content Type Breakdown for Amazon 1 http vwww amazon co uk 25931b 2 http ig ecx images v2 _V172306148_ gif 136b 3 http ig ecx images h2 _V172306020_ gif 134b 4 http 4 2 ecx images css _V163040288_ css S996b 5 http 2 ecx images css _V163247933_ css S350b 6 http ecx images am 28731 ZzL _SL135_ipg 2424b 7 http Vecx images am 0 BdilzL _ SL135_ jpg 4674b 8 http Avww amazon co 1 Y
83. p Buy User Journey LiveDemo2 Status When there are monitors in error status clicking on the symbol will expand to D show the monitors that are in error Clicking on one of these monitor labels will take you straight to the monitor s homepage On the right hand side of the page are the main contacts and current service information You will see your account management team details and SiteConfidence phone numbers siteconfidence SiteConfidence web portal manual Th ten The Email link will open your default email program with the To field Account Manager Julian Davies already populated by the Customer Technical Account Manager Greg Crosby Support email address UK Office 0870 850 8520 Australian Office 61 0 2 9552 4451 R S Customer Support Email Raise Support Ticket or call us on 0870 850 8522 selecting the Raise Support Ticket link Follow us O RO will take you into the Support section and allow you to open a support ticket directly see Support section for full explanation of how to raise a ticket Site Confidence Contacts Service Status Site Confidence Contacts Service Name UK Office 0870 850 8520 Australian Office 61 0 2 9552 4451 Customer Support Email Raise Support Ticket or call us on 0870 850 8522 Follow Us o me gt Monitoring Shard 1 gt Monitoring Shard 2 gt Monitoring Shard 3 Load Testing CG1 gt Load Testing CG2 International Monitoring
84. page if the above selected setting is monitoring a monitoring account Will only apply to this user Report User Admin Allow this user to have access to the Admin section and therefore to be able to add and edit all any user details Account Allow this user access to configuration settings which include Admin enabling disabling alerting and changing monitor settings Quarterly Enable receipt of SiteConfidence News emails Newsletter Essential Enable receipt of technical bulletins and maintenance notice emails Maintenance Enabled Enable or disable this user passport account 11 siteconfidence SiteConfidence web portal manual OF Sg ees The Portal Access tab controls the portals and monitoring accounts that this user has visible in their portal hub page User Details Portal Access Portal Account Enable Access Monitoring Bank eKPI Home Pages Management Reports Site Confidence FS Benchmark Custom Reports Site Confidence LiveDemo Load Testing LiveDemo Greg Crosby HHOOW Performance Analyser Greg Crosby Save Changes By clicking the Add Edit user button with no user selected in the dropdown allows the addition of a new user Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity You can add or edit a user and their access to portals by selecting from the drop down list below and clicking the Add Edit User button Add New User
85. report which will show the average download times of all of the steps of the journey on one report much like the average speed report at the All Pages level shows all of the page test averages There are two versions of the Soeed Analysis reports which show the performance of the page step or the whole user journey The test results report also varies slightly from the page test version by showing overall journey times with the ability to expand and show the individual steps within that run of the monitor 36 siteconfidence SiteConfidence web portal manual Speed Analysis Speed by Time SpeedvTime Component SpeedbyHour Daily Average Weekly Average Monthly Average Now showing Last24 Hours Last7 Full Days Daily Weekly Monthly Customise View KA a S Bar Graph Line Graph Table Help Speed by Time for Last 24 Hours for Amazon E om o G i E n Ei Co 2 Ka Z g Oss 73 ba 2 2 CO 2 L a on o om 19 20 H 8 9 10 H 12 Time of Test hour BOK OWanng BWProblen W Down Reporting period 12 00 Thu 22 Dec 2011 to 12 33 Fri 23 Dec 2011 Generated Fri 23 Dec 2011 SiteConfidence The default Speed Analysis graph shows the last 24 hours of tests mapping the time taken to complete the test against time of day The colour of the line represents the Severity map of the result code and described by the Key underneath the graph Time of Test 20 12 38 Thu Dec 22 2011 Duration 5 00 Sec Result Code 1 Mo
86. rrect option for the Alert and or Recovery message A contact can be configured to receive both types of alert message SE steconfidence KC RR ee Contacts Monitors Error Codes Schedules This form allows you to select which monitors should b Monitors SelectAll DeselectAll Pages SelectAll DeselectAll V Amazon V MSN User Journeys SelectAll DeselectAll Amazon Search amp Buy 3G SelectAll Deselect all W Amazon Home Page W Searching for Madonna V Pick Immaculate Collecion V Add to Basket 02 User Portal Broadband Contacts Monitors Error Codes Schedules This form allows you to select which error types should b Result Codes SelectAll DeselectAll 3 Standard Errors SelectAll DeselectAll V Q Page Access Denied 4 V Web Page Server Error 6 E O Unknown Web Page Error 7 Web Page Download Failed 15 V DNS Error 16 E Application Content Error 20 V Q SiteCon Error Found 21 V Customer Specific Login Failure 35 V Customer Specific ODBC Error 36 V O DNS Timeout 41 E eb Server Refused Connection 43 V Web Page Download Timed Out 5 V Bad HTTP Headers 8 V Obscene Word 9 V Could Not Connect To Web Server 10 Contacts Monitors Error Codes Schedules This form allows you to choose when this alert profile is active By de
87. sby siteconfidence co uk Optional CC Service Type Choose a Serice Type Ticket Type l Choose a Ticket Type Subject Query Greg Crosby Required entry Email requesters email address populated with current user by default Optional CC Addin any other contact email addresses delimited by semicolons who you wish to be copied on the acknowledgement email All email addresses will be shown at the top of the ticket so Customer Support are aware who should be included with any responses Service type Pick the most appropriate option from Monitoring Load testing and Performance Analyser Ticket Type Choose the best fit for you question from New configuration Configuration change Script maintenance Commercial query and Data interpretation Subject Describe topic in brief Query Add details of your request An acknowledgement email is generated after submitting the request which is sent to the requester and any CCs A ticket is raised with the appropriate department in SiteConfidence and any further correspondence relating to the ticket will be via phone or Email siteconfidence i ral Ra ei Portals SiteConfidence web portal manual By clicking on one of the monitoring accounts in the portal hub the Overview Report within the Reports tab of that account is shown although the default landing page can be defined in the user settings The bar at the top of the page shows the current monitoring
88. t test Speed Sec Time taken to complete last test If the monitor is currently in error because of reaching any of the preconfigured thresholds then the speed will show the time taken to reach that threshold Result Code Shows the result code that was allocated to the last test See Result Codes for explanations Status Current status of the monitor Will show either Green OK Amber Warning Red Problem or Black Down Error Ref will be displayed if there is a current open error and provide a link to the open error reference detail page Manual test button will initiate a manual test of the monitor Note this may fail if there is already a test running Settings button links to the settings section relating to this page or step 35 siteco gf SiteConfidence web portal manual CC RRE Tii A User Journey monitor homepage is very similar but has a larger Latest test current status panel to show the last test results and status for the various steps that make up the journey Last Test Result TestDate Speed sec Status Manual Test Speed shows the time taken tO 5 16 22 Wed 14 Sep 2011 1306 K complete the last run of the Step Test Date Speed sec Status Alerting whole user journey Amazon Home Page 512 Kbps 16 22 Wed 14 Sep 2011 386 amp 6 22 Wed 14 Sep 2011 447 Searching for Madonna 512 Kbps Manual test will run a test of the whole user journey 4 C 3 Pick lmmaculate Collecion 512 Kbps 16 22 Wed 1
89. tep of the journey causes the biggest variation to the total journey time Speed by Time Daily Average Weekly Average Monthly Average Speed Breakdown by Step Now showing Last24Hours Last7 Full Days Daily Weekly Customise View Si z LCE Graph Table Help Speed Breakdown by Step for Last 24 Hours for Script Amazon Search amp Buy 3G 2 Searching for Madonna Time of Test 09 22 24 Fri Feb 10 Duration 4 98 Sec Result Code 8 7 6 5 4 3 2 1 0 14 15 16 17 18 19 2 21 22 2 0 10 11 12 13 14 Time of Test hour m 1 Amazon Home Page m 2 Searching for Madonna 3 Pick Immaculate Collecion 4 Add to Basket Reporting period 14 00 Thu 9 Feb 2012 to 14 39 Fri 10 Feb 2012 Generated Fri 10 Feb 2012 SiteConfidence 40 Each step of the User Journey is mapped with a colour showing the proportion of the total time The now Showing bar gives options for more date selections and Customise View allows even more fine tuning of the values plotted The example left shows that the Search step has two noticeable spikes whereas the rest of the steps remain fairly consistent steconfidenc SiteConfidence web portal manual Pe ee Object Speed Analysis The object soeed analysis report builds a list containing all of the objects that have made up the page over the period selected and then allows one of the objects to be selected to show a Speed Vs Time Component report EEE At this level on 24 hour windows can b
90. tered Limit query to Limits the number of results to be displayed Options include 10 to 500 most recent Or fetch All The resulting list can then be used to Add notes classification to multiple errors select multiple Error References and Use the form below to classify these errors and or add comments saan Seis add edit note field and or classification reg Cosy 1443 Mon 4201 Clicking the Save Changes button will apply the same note and classification to all of the selected Error References Note Any previous notes or classifications will be overwritten Clicking the Add Mask button will add the selected Error References to the current Error Mask which will allow them to be filtered by the Limit Mask to option The mask only applies to the current login session Error Reference Detail Page 32 siteco rg SiteConfidence web portal manual CC RRE Tae The header shows the Monitor label Step if within a User Journey and unique Error Reference number Monitor O2 User Portal Broadband Step Enter login details Error Reference 9856584 Clicking on the Show related errors button takes you back to the list of errors for the same monitor Error Description Expected P Notes Clicking on the magnifying glass icon peter S brings up a Search Dialog to find a particular error reference by its Error nd isi SRI ioe cil ae Reference Number Classification Status Shows the start time of the
91. the list The form at the bottom of the contact list allows a new contact to be added Aname and valid email address and or phone number should be added before clicking the Add button to save the new contact Emad Forma The format of the alert email can be selected from the 1t dropdown HTML Whereas the 2 dropdown selects which format of live alert icine casi Plain text SMS HTML attachment the contact wishes to receive via a phone number SMS Concise Pager format 1 elp Result Codes qPager format 2 i EC Beta NOTE All phone numbers including UK should start with Voice gt Pager format 1 Pager format 2 XML Email BETA l l l Sea ge SEN Voice Mett Long EE international codes and not include either or 00 or O Plain Te HTML FULL Attachi For example 44 Q 1234 5678 would be entered as 4412345678 5I siteconfi S SiteConfidence web portal manual KC a ae Alerts Sent The alerts sent report enables a view of any of the alerts of each format that were delivered over a predefined time period Error Ref will search for all alerts sent that relate to a particular Error Reference Error Ref Email Mobile Monitor Type Email Mobile enables a search for all alerts sent with a Gage dg particular email address or phone number Alert Sent S Recovery Sent All Monitor Type Allows selection of all or individual types of Date Range E Fri 10 Feb 2012 To Fri 10 Feb 2012
92. the previous complete day week month and selecting Next moves it forwards Oldest will take the report back to the oldest data in the account and Newest will report the latest results Certain users can be configured to automatically receive the Email Report in the Settings section Email this Report To Email Type HTML Email Only Email Report HTML Email and HTML Attachment Plain Text HTML Attachment Only Ad hoc versions of the email report can be emailed to an address entered in to the text box by selecting the Email Report button Various email format options are available in the Email Type dropdown Summary Reports Performance Reports international Monitoring Overview Status Email Report Sampling Sampling I4 Oldest 4Previous E Wed 18 May 2011 Sampling Help Sampling Report for Wed 18 May 2011 Pages SS Monitor Sample Date Time Result Speed Size sec bytes 11 02 Wed 18 May 2011 Ka 5 08 243508 sampling A daily capture of a website which is stored in the SiteConfidence database Each day the first good result GREEN OK result code 1 is stored complete with any text received including HTML source code You can navigate through dates and a table is disolayed with each monitor that has Sampling enabled By clicking on the underlined date time you will open a new window with that test result enclosed The table also shows the speed of that test result and the size of the page i
93. tor 09 21 Thi 82 165 27 2 5 May 2011 00 5 02 User Portal 28 Apr 2011 5 Click View my Bill Recent Closed Errors gt Date gt Monitor 82 165 27 2 02 User Portal 4 Click On Send Text Link 02 User Portal 2 Click Sign In O2 User Portal 4 Click On Send Text Link 92 User Portal 3 Enter login details 02 User Portal 4 Click On Send Text Link 02 User Portal 4 Click On Send Text Link 02 User Portal Speed sec Speed sec Speed sec gt Severity VW ty Severity w w Vi Status Lg Error type Service Not Avaliable Expected Phrase Not Found Error type Login Failure No HTML No HTML No HTML Expected Phrase Not Found No HTML No HTML No HTML Add Edit Notes for Amazon Search amp Buy Use the form below to add or edit comments Greg Crosby 11 21 Thu 5 May 2011 Duration 1 hr 57 mins 7 days Duration 20 mins Clicking on the Monitor label will take you to the homepage for that monitor Monitors that have a notes facility will show a note icon _ To the left of the monitor label Clicking on the note icon will open the Notes editor dialog If there is a note published against the monitor the icon will display a pencil symbol GK The right hand side of the Overview page shows the Open and Recent Errors summary Clicking on the timestamp will take you in to the Error reference detail page 4 Click On Send Text
94. ur Daily Average Weekly Average Monthly Average Now showing Customise View The points on the graph marked by Report Period from E Fri 16 Dec 2011 to E Thu 22 Dec 2011 orange diamonds represent the Hourly Avg from 9 v to 24 Component Option Total Download Speed v average page download for that hour while the orange vertical lines Hourly Avg Total Download Speed for Selected Period o 6 0 bd Ki o Ez gt a 3 o 2 y Do show the maximum and minimum result recorded during that hour The range of results can be fine tuned and the timing component can be selected to show either the Total Download time DNS Connect SSL Connect Request Sent Data Start or Content selecting the Table tab shows a table containing all of the raw numbers used to construct the graph EPP PIP PO IPF SF SSS SSS SAS IP SIP PH and can be exported to a CSV N D wv S VL LP D pA P Time of Test hour format file Reporting period Fri 16 Dec 2011 to Thu 22 Dec 2011 Generated Fri 23 Dec 2011 SiteConfidence Within the Monthly Average report it is worth noting that the time period can be extended to show data stretching back over a whole year When looking at the Speed Analysis report for a User Journey the times plotted represent the total time to complete the whole user journey The Speed Breakdown per Step tab shows that user journey time broken down into steps which makes it really easy to spot which s
95. v Add Edit User Add the users details and portal access using the forms below and then clicking the Save Changes button User Details Portal Access f FirstName Last Name Email L Telephone Job Role Department Password Must contain an uppercase lowercase character and number Default Portal Account Not Specified Default Monitoring Report Overview User Admin Can this user add edit other users Account Admin C Can this user administer monitoring accounts Quarterly Newsletter Keep this user up to date with news from Site Confidence Essential Maintenance Send this user technical bulletins related to our service delivery Enabled Can this user login Required entry This setting only applies to Monitoring Portal accounts Save Changes Note Don t forget to add at least one portal in the Portal Access tab 12 siteconfidence SiteConfidence web portal manual OF i Sg ees Administration Options Add Edit User View Users View Users by Portal View Users by Account View Login Activity Below is a list of users from Site Confidence You can click a users name to edit their details and portal access a Name Email User Admin Account Admin Ben Daniel ben daniel siteconfidence co uk Yes Yes Bryan Courtney Bennett bryan courtney siteconfidence co uk Yes Yes Cindy Sherry cindy sherry siteconfidence co uk No Yes Gareth Hughes gar
96. ving the mouse over the points provides a pop up with more detail about that test result Other pre set date ranges can be selected from the Now Showing bar a S Speed by Time for Last 24 Hours selecting Line Graph tab plots the data as e continuous line 65 gc 60 55 S a 2 S g 5 CO v D 0 ao 45 oo 12 13 14 1 6 17 86 19 a 2 2 2 o 1 2 3 4 S 6 7 6 9 100 tt 2 Time of Test hour Reporting period 12 00 Thu 22 Dec 2011 to 12 33 Fri 23 Dec 2011 Generated Fri 23 Dec 2011 SiteConfidence The Table tab shows the results for daily averages with a View Thu 22 Dec 2011 4 76 4 27 6 91 228576 view link to drill into that days Test Fri 23 Dec 2011 4 93 4 59 6 60 234573 View Results table E Bar Graph Line Graph Table Help Time Avg Speed sec Min Speed sec Max Speed sec Avg size bytes Test results Note The data displayed above is calculated using results from tests where full downloads have been completed SE E SiteConfidence web portal manual ICC RR lee selection of the Ch icon opens a new window with more controls for Zooming in and out of the data and selecting particular tests to focus on gt Scroll amp Click Speed by Time for Amazon Zoom In Asection of the timeline can be selected by dragging the mouse over the graph while holding down the left click button which then causes the view to zoom in to that selection A single click zooms in while setting the selecte
97. y Weekly Monthly 7 07 5 46 2 14 4 50 3 79 gt OK gt Warning Problem Down Time in Error Failed Tests Failed Tests Failed Tests 99 73 663 34 0 27 4 27 mins 100 00 666 100 00 0 97 50 663 2 50 33 4hrs 12 mins 99 26 652 1hr14 mins Number of monitor can be altered in Settings The Label configured for that Page test or Step within a user journey The average of the result over the report period The percentage of time that the monitor spent in each category Shows the number of tests over the period in each severity category Shows the number of failed tests in each severity category Total time that page step was in error over the period Customise View Tue 10 May 2011 Daily shows the last complete daily view Weekly Shows the last complete weeks view the reports start day is configured in the Email Report settings see the settings section for more details Monthly Displays the last full month view Now showing Daily Weekly Monthly ustomise View Customise View Allows selection of dates and allows Warnings to be included in the uptime ReportPeriod trom H Fr 15 Apr 2011 to ETU 2140r2011 figure By selecting the tickbox any tests duration in Include Warnings with Uptime C 21 Warning status will be added to the OK Green columns E P i SiteConfidence web portal manual ur a r Selecting Previous moves the reporting period back to
98. ze 26 sitaco Silene SiteConfidence web portal manual Dran Oo leh Testing Summary selecting the Testing Summary at the All Pages level will show the graphical view of the amount of GREEN AMBER RED BLACK tests over the period selected for each of the Page monitors in the account Default is the daily view for yesterday within the Severity Summary Severity Summary Result Breakdown Now showing Yesterday Last7FullDays Daily Weekly Monthly Customise View I4 Oldest 4Previous Wed 1 Jun 2011 to Thu 30 Jun 2011 Next gt Newest Pl Graph Table Table Tests Help Testing Summary Monitor 1 Amazon 2 MSN 99 0 99 1 99 2 99 3 99 4 f i 99 9 100 0 of Tests SOK Warning m Problem m Down Reporting period Wed 1 Jun 2011 to Thu 30 Jun 2011 Generated Mon 4 Jul 2011 SiteConfidence The X axis shows the percentage of tests and the key shows the severity group colours Clicking on one of the coloured areas of the graph will provide a report of the individual test results that are from that monitor and classified in that selected severity group Graph Table ai Table Tests Help Monitor 0 Problem Down Total Tests Amazon 99 68 0 07 0 05 4325 MSN 99 9 0 07 0 02 4324 Table breaks down the test results into severity groups and displays the percentage for each severity group The total number of tests for the period selected is shown in the rightmost column Clicking on one of the data f

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