Kinesis User Manual
Contents
1. out of office Home Help Feedback Messages 0 Outstanding Actions db Out of Office I am currently out of the office returning to work on Monday 22 October 2012 Note Please be aware that if a consultant s out of office is switched on they will not reply to any messages Kinesis Survey this is a very important function The Kinesis Survey is very important as the results from this enable the RMP Support Team to measure the success of the service Once you have sent a message to a consultant Kinesis will automatically create a Patient Outcome Evaluation survey The survey must only be completed once the communication with the consultant has ended whether they were able to give advice on your patient or not Please see the steps below 1 Once you have concluded your email exchange with the consultant click on the Outstanding Actions button at the top of your screen Home Help Feedback Messages 1 Outstanding Actions GP E Q Log Off 2 If advice was received from the consultant click on the Complete Patient Outcome Evaluation button Outstanding Kinesis Actions The following Kinesis Sessions need attention 12 NHS Wandsworth Clinical Commissioning Group Note If you have asked for advice regarding more than one patient please ensure you select the correct patient by checking the NHS No Outstanding Kines2. H PCT You received a new Kinesis message from rp at 12 59 43 on 08 10 2012 Please log on at httys nww kinesis wandsworth nhs uk 1 When you next log on to Kinesis you will be prompted with the following message click on OK to remove this message Windows Internet Explorer A You have 1 unread Kinesis Messages 2 You can view the new message via the messages button at the top of the page This will also indicate how many messages have been received Click on the messages button Home Help Feedback Messages 1 TT Outstanding Actions GP Ei 0 Log Off Name Specialty x amp R p Tenet DCT l amas 2 Specialty Neurology 3 The unread messages are indicated by a closed envelope Select these to read and reply to the messages Home Help Feedback Messages 1 Outst GP E 0 Log Off Received Messages PATIENT RELATED RE NHS Number 9999999999 Date 8 Oct 2012 12 59 From R P rp Once you have clicked on a message you will be able to see the message content Home Help Feedback Messages Outstanding Actions GP im lo Log Off Conversation Back to Messages Latest Message PATIENT RELATED RE Patient Related Message NHS Number 9999999999 Date 19 Oct 2012 11 53 From E O Dear Dr O Please could you provide me with the patients latest test results Advice Request Concluded Previous Messa
3. Wandsworth Clinical Commissioning Group Kinesis User Manual For GPs NHS Kinesis BOR Wandsworth Clinical Commissioning Group Contents 1 Kinesis Quick Reference Guide for Registration and LOgON sccscsseses 3 How to Register to use KINESIS cccecceeccesceceescuseeceeseuseeseeeseuseeeeeeseeseeees 3 HOW to Log On tO the SYSTEM cc ccc cecceeceecceseeceeuscuseeseeeseuseeeeesseuseeeeeesesseeees 3 2 Kinesis QUICK Reference Guide ccssccsscssccsscssccsscssccsscesccsscsssssceseesces 6 Searching for and finding a Specialist Clinician cccceccescesceeseeseeseeeseeseeees 6 USING Secure MESSARING ccccecscsececsccececsecececseecessesecesseeeesseseceseeseseseeseeeees 7 Receiving Secure Messages via KINESIS ccececsececscsececsesececseseceseeseeeseeeaeees 9 Advice Request Concluded ssnsessrsossesosursorsssosessonsssousososeososessnsosssesesssssrsss 10 Previous and Sent MESSAGES ccceccssceecesceseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeseesees 11 Consun OUP OR ERGOT CC eeren E E E N A 11 IMS 1S SY A E E E E E E E A 12 POCO ACK arran E EE E A E E E E E E ESE EE 14 Appendix A Frequently Asked Questionss ccscscsscsssscsccccsceccsceccscsccccec 15 NHS Kinesis BOR Wandsworth Clinical Commissioning Group 1 Kinesis Quick Reference Guide for Registration and Logon We hope that you find this user manual useful Please note
4. ary care for longer Did you find Kinesis easy to use please rate 1 5 1 Found system hard to use C2 C3 C4 5 Very intuitive and useful Submit Feedback ERaunnea 13 NHS Wandsworth Clinical Commissioning Group 5 Ifthe consultant was unable to give advice on your patient click on Incomplete Advice Outstanding Kinesis Actions The following Kinesis Sessions need attention Incomplete Advice Outstanding Kinesis Actions You will then be prompted to give a reason The following Kinesis Sessions need attention click on Submit Complete Patient Outcome Evaluation Submit Cantel Feedback Your feedback is very important to us and we are interested to hear your comments including if there is e Any functionality you would like you to see in the future on Kinesis e Specialties you would like to see included on Kinesis Please send us your comments via any of the methods below 1 The Feedback button on Kinesis Home Help Feedback Messages 1 Outstanding Actions GP Im IO Log Off The feedback screen will open Complete the Comments box and click on Submit your comments will then be sent to the RMP Support Team Home Help FeedYeck Messages 0 Outstanding Actions GP Er oO Log Off Feedback Comments Je 2 Email to WACCG RMPSupport nhs net 3 Telephone Emi
5. click on the Log On icon Log On O Log On User name Log On Password NHS Wandsworth Clinical Commissioning Group NHS Wandsworth Clinical Commissioning Group 2 The first time you log on you will be prompted to change your password e 1 Enter your current password e 2 Enter a new password and e 3 Re enter your new password Then click on the Change Password icon Home Help Feedback Messages 0 Outstanding Action GP E oO Log Off My Password New passwords are required to be a minimum of 6 characters in length Account Information Current password 1 Change Password New password 2 Confirm new password 3 Version 3 4 Last heartbeat 11 17 15 NHS Wandsworth Clinical Commissioning Group 3 Next view and update your details by selecting your title from the top right hand side of the screen Home Help Feedback Messages 0 Outstanding Actions GP E O Log Off Nannon CLL N Specialty gt You currently have no contacts ame pecialty Trust PCT Interests Show Online Only T Sort By Last Seen Ri P Consultant Specialty Neurology aAccime interests aiia Last seen 2 days ac J I Consultant Specialty Neurology St George s Hospital OFFLINE Interests Memory problems Ci B amp Consultant Specialty Neurology Queen Mary s Hospital Last see
6. g Your message was successfully sent Send a Patient Related Message Subject Patient Related Message NH Number 9999990009 Message to PR Home Help Feedback Messages 0 Outstanding Actions User Search Name Specialty B Trust PCT B G cI Interests Show Online Only E Sort By Last Seen 5 The consultant will then receive an email and or text depending on their preference alerting them that you have sent them a message and they will respond to you within 24 hours of receiving the message EMAIL 2 Reply E Reply to All Foward Y M SBGes x B i4lve New Kinesis Message noreply kinesis wandsworth nhs uk noreply kinesis wandsworth nhs uk Sent 08 October 2012 12 59 To RMPSupport WANDSWORTH PCT You received a new Kinesis message from rp at 12 59 43 on 08 10 2012 Please log on at httyos nww kinesis wandsworth nhs uk TEXT MESSAGE From Kinesis Kinesis message received at 12 59 PM on 08 10 2012 NHS Wandsworth Clinical Commissioning Group Receiving Secure Messages via Kinesis When a consultant has replied to your message using Kinesis you will receive an email as follows E Reply E Reply to All Foward wy M GS X Br e vw New Kinesis Message noreply kinesis wandsworth nhs uk noreply kinesis wandsworth nhs uk Sent 08 October 2012 12 59 To RMPSupport WANDSWORT
7. ges PATIENT RELATED RE Patient Related Messaqe NHS Number 9999999999 Date 19 Oct 2012 11 53 From Y Please could you advise on patient 9999999999 details of patient history NHS Wandsworth Clinical Commissioning Group 4 To reply to the consultants message select the Reply button for your messaging screen to reappear GP Im lo Home Help Feedback Messages Outstanding Actions Log Off Conversation Back to Messages Latest Message PATIENT RELATED RE Patient Related Mg aqe NHS Number 9999999999 Date 19 Oct 2012 11 53 From E O ar Dr sec ide with the patients latest test results Advice Request Concluded Previous Messages PATIENT RELATED RE Patient Related Message NHS Number 9999999999 Date 19 Oct 2012 11 53 From Y details of patient history Reply to x Subject A small Reply to window will open RE NHS Number 9999999999 Complete your reply message and Reply to R Pi click on Send Your message will now be sent t the consultant Cancel Advice Request Concluded this is a very important function The Advice Request Concluded button is very important as the results from this enable the RMP Support Team to measure the number of referrals that have been saved from using the service Once you have received your advice and concluded your email exchange with the consultant you m
8. is Actions The following Kinesis Sessions need attention Patient 1 eA Me Complete Patient Outcome Evaluation Incomplete Advice Patient 2 Se pen ss rr Complete Patient Outcome Evaluation Incomplete Advice 3 Once you have clicked on the complete Patient Outcome Evaluation the Kinesis Survey screen will open Outstanding Kinesis Actions What was the outcome for the patient a Referred on the advice of the consultant C b Admitted as emergency c Continued management in Primary Care including further investigations d Added patient directly to a Waiting List if appropriate e Other please specify Without Kinesis would you have Referred to Outpatients Arranged Emergency Admission Managed within primary care for longer Did you find Kinesis easy to use please rate 1 5 1 Found system hard to use 2 3 C4 5 Very intuitive and useful Submit Feedback 4 Complete your answers and click on the Submit Feedback button Outstanding Kinesis Actions Kinesis Survey What was the outcome for the patient a Referred on the advice of the consultant b Admitted as emergency c Continued management in Primary Care includingffurther investigations d Added patient directly to a Waiting List if approprfate e Other please specify Without Kinesis would you have Referred to Outpatients C Arranged Emergency Admission Managed within prim
9. lick on the drop down sort box to sort the directory by Last Seen or Name Home Help Feedback Messages 0 Outstanding Actio SE O Log Off User Search Contacts a You currently have no contacts 1 Name 2 Specialty j 3 Trust PCT ma E 3 m Go Clear 4 Interests Show Online Only E Sort By Last Seen clear A O Ri p A Consultant Specialty Neurology offing Interests a J I AA Consultant Specialty Neurology OFFLINE Interests Memory problems 2 Clinicians you have sought advice from previously are automatically added to your Contacts 1 You can select other clinicians and add them to your contacts list by right clicking and selecting Add to Contacts 2 Home Help Feedback Messages 0 Qutstanding Actions OFFLINE Specialty Neurology Name Specialty Trust PCT eT Clear Interests Show Online Only T Sort By Last Seen co clear Re Ps Consultant Specialty Neurology Interests 1 a View Details 3 Message Patient Related J I Add to Contacts Consultant Specialty Neurology NHS Wandsworth Clinical Commissioning Group Using Secure Messaging To seek advice from a Consultant you need to use the Messaging Patient Related option and provide the patients NHS number for audit purposes this is mandatory 1 To obtain advice right click on the Consultant s details on your Home Screen a
10. ly O Donnell 020 8812 7438 14 NHS Kinesis JOR Wandsworth Clinical Commissioning Group Appendix A Frequently Asked Questions Q When can I start using Kinesis A Kinesis will be available to use by all GP practices within Wandsworth from Wednesday 24 October 2012 Q How do access Kinesis A You can access the Kinesis logon page from your desktop by either clicking on the following link https nww kinesis wandsworth nhs uk Account LogOn or opening Internet Explorer and copying and pasting the link into your browser Q How do get help with a question or query about Kinesis A To have your query answered just send an email to WACCG RMPSupport nhs net anda member of the RMP Support Team will contact you directly Q Is Kinesis a patient record system A No Kinesis does not store any medical or personal information about a patient Q What happens if the NHS number is incorrect A The system will not accept incorrect NHS numbers Please check the NHS number against your patient s record before entering again 15
11. n 3 days ac OFFLINE s Interests MS amp other neuro inflammatory disorders movement disorders Ci Gi Consultant Specialty Neurology OFFLINE St George s Hospital Interests Traumatic brain injury neuro rehabilitation spasticity The details page will now open 4 Update details as appropriate and click on the Save icon Home Help Feedback Messages 0 Outstanding Actions My Details Account Information UserName eo Type of User GP Specialty vj First Name El Last Name O l Special Interests l E Trust PCT oo 4 Save Cancel Password Location Telephone Mobile Email Receive SMS Alerts Display Mobile Out of Office Out of Office Message NHS Wandsworth Clinical Commissioning Group GP Im IO Log Off nhs net Ka Note It is important to check that your details regularly particularly that your phone number and email address are accurate Kinesis is a directory service and will use these details to contact you 5 After clicking on the Save icon you will be returned to your Home Screen Home Help Feedback Messages 0 Outstanding Actions Name Trust PCT Interests amp OFFLINE OFFLINE Specialty Ri Consultant Specialty Neurology Interests J I Consultant Specialty Ne
12. nd select Messaging Patient Related from the list Home Help Feedback Messages 0 Outstanding Actions GP E g Log Off O Name Q AN R p Trust PCT Phim Specialty Neurology Interests Show Onlin A O R Pi f Consultant Specialty Neurology _ Interests OFFLINE a amp View Details J i E Message Patient Related Ri Consultant Specialty Neurology Add to Contacts OFFLINE Interests Memory problems Note Please be aware that each advice request is chargeable to the CCG therefore please ensure that for messages relating to the same patient query you reply to the previous message rather than starting a new communication to the consultant 2 At the start of the communication you will be requested to enter the patient s NHS number and then select the Submit NHS Number button Confer Request Submit NHS Number 3 This will open a secure messaging screen which includes 1 the details of the consultant you wish to send the message to together with 2 the Patient s NHS Number Send a Patient Related Message Subject Patient Related Message WHS Number 9999999999 Message to Re NHS Wandsworth Clinical Commissioning Group 4 Complete your message and select send you will then be returned to the Kinesis Home Screen and receive an orange information baf at the top of the screen statin
13. p Feedback Messages 0 Outstanding Actions GP E fe Log Off Sent Messages PATIENT RELATED Patient Related Message NHS Number 9999999999 Date 8 Oct 2012 12 55 To Ri F rpi Note Whether reading your messages or replying to one once complete select Home at the top of your screen which will take you back to your Home Screen Home Mfelp Feedback Messages 1 Qutstanding Actions GP E IO Log Off Consultant Out of Office If a consultant is out of the office the out of office symbol will appear next to their name User Search Contacts You currently have no contacts Name fecialty Trust I Show Onkine Only Sort By Last Seen c ES Interests 11 amp Consultant Specialty Neurology St George s Hospital NHS Wandsworth Clinical Commissioning Group To see details of the consultants out of office right click on the consultant s name and click view details User Search ee You currently have no contacts Specialty i Show Online Only l Sort By Last Seen z Nam Trust Interests O ma E D Consultant SpecNty A Interests View Details E Message Patient Related Ji l O Add to Contacts Consultant Specialty N e oO m go 3 gt f BUS Interectc The consultant s details will now open and you will be able to see the full details of their
14. the importance of clicking on the Advice Request Concluded button and completing the Kinesis short survey at the end of your email exchange with a consultant the results from these functions enable the RMP Support Team to measure the success of the service Please see Page 10 for details on Advice Request Concluded button and Page 12 for details on the Kinesis Survey How to Register to use Kinesis To use Kinesis you need a Kinesis Username and Password A list was provided to your practice facilitator with all the GP usernames and passwords however if you do not have a Kinesis username please send an e mail to WACCG RMPSupport nhs net with your registration details as listed below requesting access to Kinesis and a username and first time use password will be sent to you via email Kinesis User Registration Requirements For all new users we would need the following Title First Name and Last Name then e General Practitioners For a GP practice name and location CCG telephone number and e mail address Note the telephone number given should be a DDI number and not a general reception number How to Log On to the system Enter the Kinesis web portal address https nww kinesis wandsworth nhs uk into your address search bar on internet explorer alternatively a shortcut can be added to your desktop 1 The Kinesis logon page will now appear please enter your user name and password and
15. urology St George s Hospital Interests Memory problems Ci 2 Consultant Specialty Neurology Queen Mary s Hospital Interests MS amp other neuro inflammatory disorders movement disorders Ci Gi Consultant Specialty Neurology St George s Hospital Interests Traumatic brain injury neuro rehabilitation spasticity I Show Online Only T Sort By Last Seen x GP E O Log Off You currently have no contacts When at the Home Screen you will be able to see the Consultant directory which shows the Consultant s name hospital specialty and interest You will also be able to see if a consultant is out of the office as the out of office symbol will show next to their name Please see page 11 for details on Consultant Out of Office On NHS Wandsworth Clinical Commissioning Group 2 Kinesis Quick Reference Guide Searching for and finding a Specialist Clinician 1 Search for and find a specialist clinician by using your contacts list or by using the search fields at the top of the Kinesis Home Page Enter the search criteria you wish into any of the available fields and the click on the Go button You may search by 1 Name 2 Speciality 3 Trust or 4 Interests or any combination ofthese fields Note The default order foc the clinician directory is Last Seen so clinicians that have recently logged into the system will display at the top of the list C
16. ust confirm whether or not a referral has been saved as a result of the conversation Please see the steps below 1 When you have concluded your email exchange with the consultant click on the Advice Request Concluded button Home Help Feedback Messages Outstanding Actions GP E iO Log Off Conversation essages test Message PATIENT RELATED RE Patient Related Message NHS Number 9999999999 Dae 19 Oct 2012 11 53 From E O Dear DXO Please Cyuld you provide me with the patients latest test results Advice Request Concluded Previous Messages PATIENT RELATED RE Patient Related Message NHS Number 9999999999 10 Date 19 Oct 2012 11 53 From Y Please could you advise on patient 9999999999 details of patient history NHS Wandsworth Clinical Commissioning Group 2 A small window will appear please click either the Yes or No button depending on the outcome of your conversation with the consultant Did this Advice Request save a Referral from being made Previous amp Sent Messages 1 To view your messages click on the Messages button at the top of your screen Home Help Feedback Messages 1 Outstanding Actions GP TE e Log Off 2 Previous read messages are indicated by an open envelope and can still be viewed by selecting them e Log Off You will now be able to see your sent messages listed Home Hel
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