Versadial Voice logging products Versadial VSLogger User's Manual
Contents
1. A company has several branch offices Requirements www versadial com Enable recording in each office 32 channels in main 8 channels in each branch office Archive all recordings an the Main office location Managers at the branch offices have access only to their local recordings Managers at the main office have access to recordings from all offices Solution Main office recorder computer is connected to the LAN and configured to make archiving to the Network Storage server Global channels for main office recorder are 1 32 Local offices configured to send copy of the recordings via FTP to the central location Global channel numbers for branch office 1 are 33 40 office2 41 48 office3 49 56 Branch managers access their local recorders They can access recordings only for their branch office calls Main office managers access central storage server and can access recordings from all offices Im m eS e a TN L X N Network storage ang Agent PC FTP Server Manager PC MAIN OFFICE LAN Versadial Recorder PC Fire wall VYersadial Recorder PC at the remote branch office3 sends recording via FTP to Main office Versadial Recorder PC at the remote branch office1 sends recording via FTP to Main office versadial Recorder PC at the remote branch office2 sends recording via FTP to Main office VERSAD ALSIE eM LUIT ORN www versadial com Glossary2. Ira jaa Wesce hee L na ih akal un CHAR Hinde ea 0 kdet ma o a wc Fe S wow ow ow om Use Show Last button to refresh search UM pemi ls tss EM TUS W xm cm results Show Last popup menu allows Sard the user to select display time range 3i HSS DEN be ee E EL Li cm ga ra idm While monitoring the channel you can use the Instant Recall feature Pressing the x Barn 1i 3 JEDE rece Instant Recall button instructs logger to eee eeeee eet e treet 1 uem ch E cx d zm E Ne L m 1 10 place the last 15 60 seconds of the m io Pam p BRZ feces Aiae hire Elke Lawa fledging Bde monitored audio from a selected channel S m Go m oc wow uw into the computer s memory for recall The r cite ae brew Knee Lae P r can then pr he NN n seach user ca the press the sec button to a a a listen to a specified audio interval ea LE P pure Ta mer ism does oae une owm i E ETT HII Uadela ZIEH IGS TK RB po dH umm c 115 Umiestni EHIH TETI 15 eee iun aan aT sll 27 VERSAD AL SOLUTIONS www versadial com Playback There are two places where you users can select and playback files Recordings list in the Monitoring screen Recordings list in the Search screen F Pe c n IRANI SRO 18 carr MIME 173 TADINI Pee a TISEZC 113 L dgn AZANIA 9057 war MSS ee IINA Pee DAZE Zea I15 Lect a 12H 11 29 33 E NEER ANASA 13 Lean
3. Parameters tab Check all channels enabled for recording in the Channels list For each channel change Description and Global Channel Number fields for each channel set Vox parameters Threshold Min Activity and Max Silence For analog channels allocated for Auto attendant feature check Dial IN OUT box For analog channels used for order Verification recording check Get Off Hook during recording oelect Start or Stop Events tab Check Selected Start Stop Events for recording control For description and usage of other parameters in this tab see Advanced configuration section of this manual Press OK to save settings For analog channels used for order Verification recording check Verification Enabled Select phone tone used to stop Verification Recording 1 9 or If this is an initial system setup reset Verification Number 12 www versadial com Ciamis Soga D ener Licenses TIMED GoM Conseckion Serice Madez aima Mein HETShores Fp l WF SMART LD S 3 BIMSRT LO S 4 SMART LO 5 RSMSHT LD E ESSET LO gTSHART LU BEMESHT LD BO EISPHT LO A T055HT LD 11 SMART LL 12 5kABT LD MIIBA LO 14 SAT LE zi Fie ceanals Me Lica eyes Available D esgaia logger Setin wer 3 09 P Serenade Ceren Durs I H inm delete Enn dette idres sne n r dakk mig Parmin mer Everi Stop Evens vetication Dizcocs pi o R 13D C Dig OUT
4. Ports Points of communication where devices can output audio or listen for the audio generated by other device on a bus PT PCI Passive Trigger PCI card This card uses Voltage sensing feature to detect On Off Hook event Real time monitoring Listening to audio voice activity during recording on specific channel or telephone line TAG Text note attached to recording
5. Common Object Model interface This connection should be used when connecting from the computer on the same LAN and same Windows domain as recorder This connection is a little faster and more stable than TCP IP socket Also it automatically restarts recorder connection service if it crashed by some reason When setting COM interface connection only computer name is needed TCP IP Socket interface This connection should be used when connecting from the computer on the LAN which is not a member of the local Windows domain or via WAN Internet When setting TCP IP socket interface connection IP address and port of the recorder are required NOTE If port field is empty programs connecting via COM connection if not via TCP IP socket 37 VERSAD ACO TroubleShooting For Parrot TOD MOD boards use following steps for troubleshooting Stop recording services From VSMonitor Logger Menu Run ParrotDSCApi DemoUltility Programs Cybertech Parrot DSC Parrot DSC API Demo Press Initialize Button Press Init System Button If correctly configured system settings and configuration will be listed in Response view Make a test call channel events should appear in Response view Use Parrot DSC Maintenance tool to reprogram the board s Refer to DIYRef 300 pdf file for information about driver installation Call Versadial support for additional help For SmartTap boards use following steps for troublesh
6. Recorder will copy requested files refresh of the media Finally recorder will disable archiving indicating that channel catalogs on the media create archive user can replace media catalog of the whole media on the hard drive assign name to this archive and create Label txt To force archiving of some time period without closing file in the root folder of the media Finally archiving media recorder will disable archiving indicating that Check Force Period box user can replace media select time range Uncheck Close On Complete box To force archiving of un archived data close A press Force Archiving Now button archiving media and prepare for eject Recorder will copy requested files If media is full refresh channel Uncheck Force Period box catalogs on the media create archive catalog of the whole media on check Close On Complete box the hard drive assign name to this archive and create Label txt file press Force Archiving Now button in the root folder of the media andl disable archiving indicating that Recorder will copy requested files refresh user can replace media channel catalogs on the media create archive If media is not full recorder will wait for scheduled time to continue catalog of the whole media on the hard drive archiving 36 VERSAD AC www versadial com Remote Connection COM vs TCP IP Socket Versadial Monitor can use two connection methods to connect to recorder service COM
7. www versadial com Program Settings and Administrator Tools For Monitor program Settings and Administrator Tools press Setting on the left Panel or Select View Setting menu User settings Tab is available to all users without regard to their permission level Tray icon Enables tray icon of this program Auto Connect Program will try to auto connect on start up to last recorder you used CheckSum Errors If checksum error found within recording playback will stop and display error message Channel Select Before Report By default reports search all channels When number of channels is high and tame range selected is long search can take vary long time With this setting checked user is prompted to select channels used for report and reduce search time Administrator settings Tab is available only to Administrators Apply seating when Agents login Se 03 3 rig ice gare sos 1 This option allows Agents to register their E MEE UU UL seating with recorder To avoid seating assignment to all agents at once from the Seating tab managers might require agents to login to recorder at the beginning of the shift Select Channel number associated with this computer So any agent who login to Versadial recorder from this PC will be automatically assigned seating for selected channel Local search Drives searched when local search is requested 33 VERSAD AUSE SLUTS www versadial com Administrator Tools T
8. Analog Radio lines regular analog telephone lines residential phones are usually analog or composite analog audio lines Speaker output of PC soundcard or CD player are analog CallerID caller identification phone number and sometimes name transmitted at the beginning of the call Formats and protocols are different from country to country VSLogger supports CLIP FSK based CallerlD used in North America and DTMF based CallerID DAC Digital to Analog Converter Computer hardware card that converts proprietary digital PBX signal to analog signals or to nonproprietary digital PCM format VSLogger records digital audio directly from MVIP bus of DAC cards without digital to analog conversion Digital lines extensions of digital PBX Usually require proprietary digital telephone sets from the PBX vendor Recording from digital lines require DAC cards for audio decoding DTMF Dual Tone Multi Frequency A fancy term for describing push button or touch tone dialing as opposed to pulse dialing Global Channel Number Each channel in the Versadial recorder is assigned two numbers Global and Local For sites with single recorder Global Ch Number should always be the same as local Ch Number For sites with multiple recorders Global Ch Number can differ from local number especially if recorders make copies of their recordings to central location For example for site with three 8 channel recorders recorder one can have Global
9. For manage archiving process and monitor mein storage space press Storage on the left Panel or Select View Storage g menu Ws iiir re th Th n 5 At this screen you monitor active storage space ij amp and current drives er E dq 9 Liners aus Dc Tab Setup E d 5 Web XI 25 A 35 4 45 5D x EBD B 7D 745 ee BO US gu Bue api xi cs Tr Yew Bot pee Archiving disk set has Enable Disable archiving s e a A P button When all archive disks are full archiving La M Lr palier along T Force Paca Bun AAi lt ma 3 i 1 ua Aa m Si la TU Thira dchres Dn Den disk set will become disabled automatically p This is an indication that you can replace media Use Windows Explorer and or archiving media control software e g Roxio Drag To Disk When media is replaced and formatted Press Enable Archiving to resume bei Fiaim img EEEIEE Poon S pua fi 32 PERI RM P 2 i u I rein wn AT Dee vain Discs If Archiving disk set is configured for Daily or Manual Archiving then additional controls are gud available eK Tests Er To force archiving of some time period ME close archiving media and prepare for eject ane z Check Force Period box i n amp ID 1 230 cm m m p 4s m s gH BE UU TE FD BA Gn De 10 select time range uso mur check Close On Complete box press Force Archiving Now button assign name to this archive and create Label txt file in the root folder
10. If Delimited type of the input enabled each channel should have unique filter conditions configured Input records expected as single line with comma delimited fields Field Indexing starting from O If filler conditions met for specific channel filter configured Actions are performed To configure filter conditions and actions press Edit Button 19 www versadial com Bered THE ANUSMOR Poari Licanrar Connect Secs Arlen Alana tB E rable occas vu Ged ca TEPA P Zi 1 on COME arian Chanel M Dearie iT Fak ta Feed SHDA Da kowos Ia Dobe 232 3 So EO r aS uum dl l um mm c h apud ti iiiiiiiiiiiiiiiii itt Pac Lc m korg 4 6 97 RRV G a DT Barani TEN ANUSHOR Poari Lice Connection Secs Arlen Aaa tB E rable occas vu head ca TCP P Zi c w MEE Chanel T7 uae EN ae 5M Dita cere Chm Hen Cmm Dy Fs eC ET I II lazos to lol Fea m oet SessloniD A Caled B Diaked E JCINENN lt mE m nl l on cm m ed cmn LL Y p p ug ll LRR LRR LRR RR T Bered THE MMLSHDE Poari Licanrax Canractan aca Arlen Aaa tB E E nonis ya edad ce TP AP Ern Channa dresses acce MEN Y peat Lund delle sea DEL Cod s ars Faki ri Lira Fike Lire Logen 0 olor Lari 2 Comin Geer ii E CD Tu DTI He L Fal Yiiiiiiiiiiiiiiitiiit m l wl d m ee mB wg SR NM LE PE ESAE LLLI PA ll HS VERSAD AL SOLUTIONS www versadial
11. John Smith Members of this group have full permissions assigned to them Manager Members of this group have customized permissions from full to very limited ones Users Members of this group have limited customizable permissions with no monitoring reporting or QC testing permission granted Clients Special group for call center clients Each client organization should have one client user account Name of this user will be used to associate recordings with specific client account and or agents It can be used in seating assignments and input filters Agents Special group of users whose calls are recorded Agents have almost no permissions in Versadial VSLogger software except of the optional login and registering their daily seating assigning recording channel to Agent Agent names shown in many reports and in seating forms NOTE Administrators Managers and users can be added to Agent list by checking Recorded Agent box Search and playback permissions can be limited to specific channels and time periods 24 VERSACACSD www versadial com User Account ET xl Mame cr Dial in Access Allow auto attendant access over the telephone Administrator Edit Users manager amp Manager Allow add remove or edit users This permission Login IO 5 C User effectively makes this user an Administrator Im S E Od A f plient Edit Seating C Agent Allow seating editing assi
12. PBX extension lines Recording digital ISDN BRI lines Recording T1 E1 and ISDN PRI lines Recording VOIP phones Voice audio activated or manually activated recording D channel event triggered recording Real time monitoring and playback Multiple channel playback with audio mixing Slow and fast playback with pitch control Dial in and dial out auto attendant for monitoring search and playback via telephone Terminating phone card is required for this feature 3 compression rates for quality logging format Automatic or manual conversion to wave format Multiple copies of the recording saved to hard drive s and removable drive s Recording time and date stamp Logging of Caller ID and DTMF tones dialed numbers Visual and audio Alarms User defined descriptions and notes for each recording Marking recordings by agent call center client of trunk radio sessionlD Search capabilities by date time notes caller Id dialed numbers sessionlD agent or client VERSAVA C SUN LTRS www versadial com Remote access via LAN or WAN from computer running VSLogger client software on Windows 95 98 NT 2000 operating systems English Spanish Portuguese French and Russian dynamically selected user interface Simple API for controlling recording from remote user application About This Manual This manual provides instructions for Recording voice cards installation Server software installation and setup Remote connec
13. Sae Fl REQLIRED bad s Lira Fud E 3 Linas Equal TE 3 0557 Fuld Lee Fock 2L sadi E aug E duper Caled Diaz 75 siecle a Agente TE Dein kn Fark s Loree Peck ZL sedi Enid Acces Cale Deel d Coles E TB genit T5 Dred sra TAALLA aa ani aaa a aada LT LS cm cm nl m um NE ta eR uM Apir 4 i 20 VERSAD ALSIf SOLUTIONS Each channel Filter can have several Condition Sets processed in order If Condition Set is satisfied following Condition Sets are ignored Each Condition Set can have several Conditions Condition set is satisfied if all Required Conditions are satisfied For Example this condition set is satisfied if Field for positions 6 to 8 is Equal to 101 Other Conditions are not tested because they are not required If Condition Set is satisfied then Actions for all satisfied Conditions Required or not Required are performed For Example if required condition above is satisfied and current condition is satisfied also Field for positions 2 to 2 is Equal to E Actions will be performed Callerld will receive value from field 45 75 Dialed will receive value from field 40 40 Agent will receive value from field 12 15 Direction of the call set to Inbound SMDR On majority of PBX SMDR data generated at the end of the call By that time data is received recorder might already finish recording and close the file To avoid this situation configure to de
14. Threshold Audio level which triggers VOX recording Min Activity Number of seconds with audio level above threshold which triggers VOX recording event Max Silence Number of seconds with audio level below threshold which triggers VOX recording stop event Get OffHook during recording Applicable to analog channels only Used for verification recording or with recording on RING event when it is required that recorder answered the call before recording Events available for user configuration depend on the voice recording card used LOOP ON OFF Used as Start Stop events based on voltage drop on analog telephone Loop Start lines during a call LOOP DROP Sometimes used as Stop events for analog telephone lines BUSY TONE Busy Tone detected DIAL TONE DIAL Tone detected VOX Voice activated Start or Stop is enabled DTMF Dial tone sequence is used for Start or Stop recording 14 www versadial com T esaia logger Seta wer S00 Chana Swaga Garam aua AA ornadas Saracn Arches Hom 3 Chnnssic Paremeton exe Evers Siop Events vaticaan N SSD 0 THE REZ EMA BT LD Dice i cn ch 11D pl3B5HARHT LD ps rou 4 544AT Lr 1 zT S n zi ER B EEIAPT LD S Y SMART LO x B EMSHT LO BO BIASPIT LII z 10 SMT LT K TI SKMa T LL S 17 SRAAT_LO 177 IPA LL 1 18 BMART LD lt l Fha sanal Me ZA Licgeses Available 10 Gain Recording input gain Fecending GB nul Tessin lG TS hy io
15. To connect to the recorder Press Connect on the left Panel or Select View Connect menu uem maman 0 p A Connect to the recorder by double clicking on connection Icon Or select connection Icon and press Connect button If you wish to add connection to the recorder select Connections Tab 22 VERSAD ACZ www versadial com When adding new or editing existing connection modify connection Parameters Connection Name of the conection Computer computer name if connecting via COM interface or IP address if connecting via EL TCP IP socket scam 5 E Port Leave empty if connecting via COM interface or port number if connecting via TCP IP socket Example of connection via TCP IP socket Right after connection to the recorder login screen will be shown NOTE When using program on the recording server computer you can login with system password see Initial setup section page 10 System User ID is VSAdmin As a matter of fact this is the only way to connect for the first time after installation and create additional user accounts Enter User ID and Password Press Login 23 VERSAD ALSKE www versadial com Managing Users To manage user accounts press Users on the left Panel or Select View Users menu At this screen you can Add Remove or Edit Users Press Add button There are five user groups in Versadial VSLogger software Administartor
16. gt Wax racardug korgi niri Hum of Logana Thesis 1 M F ge Hum o Camprassion tread tO i zj Cale U P OPFER r DTF TUFANI Logging formet sound Ouelitw Size r LAW ECH WAVE Beasties MB Henr STEW Hurraer id 5 HE Hnuri zY N Good CE MB Temur Caller ID Most of the time is CLIP FSK insome countries DIMF Logger Siar TY erus Logging format compression selected for logging Logger Start If you select Automatic the Logger service will start automatically when you start computer VERSN ALT www versadial com Advanced Configuration T1 E1 and ANI SMDR T1 E1 Tab parameters allow the configuring five T1 E1 signaling scheme In four CAS robbed bit configurations specific ABCD bit states can be set to values that match to recorded line settings Note In channels TAB every T1 E1 channel should have specific scheme selected ANI SMDR tab Some systems like ANI boxes in 911 centers or trunked radio can provide call information in real time Most PBXs have so called SMDR or CDR Call Detail Record ports which can provide call information right after call completes This tab can configure recorder to receive this information via serial port TCP IP If checked recorder will try to connect to specified TCP IP address and port NOTE If IP address is set to 0 0 0 0 recorder will listen on specified port for incoming connections 18 I ET CGT Situ wer AK ain ky Fang E OH Bar
17. A 22 venei T EA 24 MODOC AA d a GR E i dd bin TETUR Ded Das 27 Pay e qn 28 Te rE Q 28 Nea OCO rr rEMTT 29 RODOR RR CETTE mr 30 Esc Ee e ccc e Te ere ere 31 Mola GING SCAU AAA AA AA AAA 32 Program Settings and Administrator TOOIS wa wawanwnwanwnwa eee messen 33 las Reo ello cle Eaa a E E 36 Remote Connection COM vs TCP IP SOCKGC 15 raa 92 4 oos sabia A 0 Ka 4 NR ER ich Ebene S mpi an Uxor Lbs d i 37 TOD Ie SOONG TT T TT 1 Recorder Connection SEBDgETOS sessmes itdetucuinu Td tus edtes ibat bad tubes ettet inu odd adedatud bet n M datu gU nU DU quate dME 2 fecic na TENTI Uu T Mm 2 SA EIA AAA Ia 2 seo AAA IAA aaa aa 3 ce AA 3 Site and Remote ACCESS Si IIIA 4 e Esie ec IIIA AAA IA aa E kaa kaaa 4 US CCA T 5 cR SCC MANO 3 T 6 IT UT UTE 7 VERSAD ALSIE eM OUT MNS S www versadial com Introduction Welcome to Versadial Logger 3 20 Versadial Logger 3 20 VSLogger is a multi channel voice audio recording software package designed for simultaneous voice audio recording from multiple sources VSLogger provides extensive features for all types of voice recordings These features include Recording analog telephone and audio radio lines Recording digital
18. A Re Em RIGEN C LE K R IR 7 Mangat C i EL ae ET 30 VERSAD ALSKE Managing QC tests To create and edit QC tests press QC Tests on the left Panel or Select View QC Tests menu At this screen user can create and edit QC Tests for grading call center agent performance Each recording can hold up to 10 grades for 10 different tests Accordingly number of tests is limited to max 10 Add Remove test criteria as needed For each criterion enter Description number of grades and max score For criterion where failure is unacceptable add failed point which will bring total score down To test newly created or edited test press test Run button QC Test panel will be shown the same way as seen by managers when the grade actual recordings You can select different scores and see resulting grades 3l www versadial com VERSAD ALSKE Managing Seating To create and edit Seating press Seating on the left Panel or Select View Seating menu At this screen user can create and edit Seating templates Seating is useful for call centers with free seating arrangement With free seating recorder doesn t know what agent is assigned to the telephone recorded on specific channel In this situation before or during each shift manager can assign seating to all agents at once Most common seating can be saved as a template and applied to current as needed 22 www versadial com VERSAD ALf
19. IAM IR Eanes Select recordings in the list and start playback e IST C 113 Dedki AANE Gaa 0 Wae C 3 Ledia MADS Ki mr by ae E BSNL H3 Dee ISHA 055 0 from the popup menu called by Right j X OMIEIBAMOLC Ha Dass TENNIS Hea 10 i MIDS t H3 Leidi AE liaa Mouse Button Click c DIES 16 wa FLU USSS hia 2 Ten aig ET T2 nara em H Tuna ane m re Or by pressing speaker icon on the recording list bar z a4 nd ya eee pred Playback panel will be inserted under the Gm EINEN LES recordings list Search To search recordings press Search on the left Panel or Select View Search menu m m Je ca De a PS 113 Unden 1290 TS NEC 115 1 TZHH 09 11059 x na 1 MIME mm Dee dein 12181 fi ie TRE 113 U Tet 7 66 BS 115 17181 04112533 s 2 i Dae TN 0911 6015 3 SES mine iungi o Z s MIST Tzuz mmm At this screen you can search three different data sets Recordings stored on the recorder computer List of the recordings archived to removable disks Recorder holds archive catalogs on its hard drive and allow search for recording which now not present on the computer at that time Recordings on local drives searched local drives specified at the Settings screen Only administrator is allowed to specify drives for local search Usually it is done only on workstation which has drive for reading archived media Administrator can add this drive to local search list and whenever recording found in a
20. Installation options Recording Server computer All programs installed recording service connection service and monitor and control panel Recording server makes actual recordings stores them on local drives optionally makes backup copies in Net share drives FTP site Optionally archives to removable media Allows local or remote connection to this computer for search monitoring and playback Before installing VSLogger software for recording server computer install and configure all voice recording cards and corresponding drivers To install software for recording server computer run Server setup exe program from Versadial CD and select Typical Option All program features will be installed Requires the most disk space Central Storage Server computer All programs except recording service installed This computer will share drives on network so one or more recording servers can backup recordings to it Allows local or remote connection to this computer for search and playback To install software for storage server computer run Server setup exe program from Versadial CD and select 2nd Option Connector service only VERSAD AL SKE SUN LIT RN Z www versadial com Remote Client computer Only Versadial Monitor program is installed Allows connection to server computer hosting connection server When connected to Recording Server computer all permitted features are available When connected to Central Stora
21. Managers connect to recorder from their stations to monitor and evaluate agents Manager PC a A ae b Client PC VERSAD A SOLUTIONS Site Scenario 2 www versadial com A call center company is recording calls processed for several clients Incoming calls of the specific client come on specific DID allocated for this client only Recording is done from the PRI trunk lines Requirements recordings should be associated with a client Client should have access to his recording of the calls Managers should have remote access to recordings for search playback and agent evaluation Copy of the recording should be stored on network share for long term archiving Solution Recorder computer is connected to the LAN and configured to make archiving to the Network Storage server Recorder administrator created Client and Manager accounts VSMonitor software installed to all users s and manager s stations Also VSMon software is provided to the client Input filter is enabled with DIDs of all clients and action of tagging calls for specific DID Client accounts have filters enabled to allow access only to recordings tagged for this client Fire wall and router are configured to allow access recorder PC on specific port m a R ee b uM Agent PC S AN La sas b Manager PC CN b N Client PC VERSAD AL SOLUTIONS Site Scenario 3
22. NS Advanced Configuration Verification channels 3rd party verification process is often used for control of the sensitive transactions made over the telephone For example when you order a phone service from the phone company customer representative might transfer or conference a call with a manager or 30 party representative to verify that client actually orders the service www versadial com Verification feature of the Versadial recorder allows substitute a person with a recorder Instead of conferencing the call with person agent can conference to phone line connected to Versadial recorder channel configured for verification Common verification recording steps Customer call is accepted by the agent Before confirming the order and repeating order details to the customer agent conferences call to the line connected to Versadial recorder Recorder answers the call plays optional prompt and starts recording Agent repeats order details to the customer and asks him to confirm his order Agent dials in some preconfigured key for example Recorder stops recording plays verification number and hangs up Agent and customer continue the call Note Verification requires terminating card capable to answer the call and play some audio prompt to the line Currently verification is supported only on analog lines with SmartTap LDA boards All other boards supported by Versadial recorders are passive cards and do not support verificatio
23. Nav Gaevle ee LA Ge DEF HOOK Gt ra iaronn AGC Auto Gain Control On Off Beep every Beep Feature On Off Applicable to analog channels only If O secs period selected beep generated only once at the beginning of recording otherwise multiple beeps generated Input Controls what kind of Icon used for this channel in Versadial Monitor software LITT TIEETUITUTICEDO Bie Charai Singa Garami Lcon ThE COH Cannachns Saracn Arches Anm 3 Charset I EF SHART LD S 3 SMART LD 4 544AT Lo E SMART I Di HE SILSPIT LD amp rSHAHT LD BESBMERT LD SD SI SRHT LD 410 SAAT LD amp TI SMA LD S 12 EMA LD A 12 SHART LD 14 BREA LD Parme Elar Ework Eig Events votai OTM Eram le Tif i aignnima IGrharn i vox en an OTHF POF FH OSE AUIS CHANGE 03 D HS AU CHANGE mc EXTERHAL S LOOP OM OFF Looe ORF BUSY TOME DAL TOME h Events L lt Frag Cements Ne za Licssses Available 10 RING On Ring activated Start or Stop is enabled Verification recording channels always use this as Start event External Enable commands from the external programs T1 E1 or D Channel T1 E1 or D Channel events enabled as Start Stop commands VERSAD ALSK SOLUTIONS Note D Channel settings are ignored for all channels except for the SmartTap NGX series boards Up to 5 Event sets can be added Each Event Set can have up to 5 Start and Stop evenis Select Btn parameter button number be
24. OM Connection Sensa Archives saima E version zjx button This step is required wo Gj Sasha T _ spe penmwnrd f Manuel f emm Fate para sn Press OK button Appl T amp gnunaic il E kin agarch chanda TT a Max parh rh arao Enable TCA F ip Fe ienie Fari fetes TO Ale Single AF Access Select No on Service Start Dialog Confirm x 2 Start Services now 10 VERSAD AL SOLUTIONS www versadial com Boards and channels Recording Server only Start Versadial Logger applet from the Control Panel Select Yes on Service Stop Dialog Enter system password on login screen and press Login Select Licenses tab If valid software license key is attached to USB port number of available licenses and Key ID will be shown on this screen Update KEY and Key Info File features used for upgrading number of licenses if required in a future Select Boards tab If SmartTap or Daytona boards used check corresponding box in Hardware used group If Parrot TOD boards used first browse and find parrot ini file in Cybertech software installation folder Press OK to save settings Next Start and login to this program again Check Parrot TOD box in Hardware used group and select input signal encoding a law or u law Select General tab Enter unique recorder name select compression rate and CallerlD type callerlD parameter is used only for analog inputs For
25. RT LE Mest Ys minn Feeriur 5 417 SMAAT_LO Porat ba S 19 RMART LD j Fhmn sanala Me YA Lipase Available 10 VERSAD ALSK SOLUTIONS www versadial com Advanced Configuration Storage and General Main Disk Set First copy of the recording is saved on the main disk set Main disk set should be always enabled and properly configured otherwise no recordings will be saved at all Audio is captured in 1 second blocks compressed and damped to current drive on the MAIN diskset When recording is ended it is copied to NET Shares disk set and or FTP connector if those are enabled Automatic delete enabled delete if drives are full When all disks are full recorder will delete one day of the recording oldest files and continue delete after days Recordings older then specified period will be automatically deleted FTP connector With FTP connector recorder s in the remote office s can upload recordings to Central Storage server via FTP connection Central Storage Server site should have FTP service running and provide FTP account with write permission Recorder Start recorder name is saved inside recording file On systems with multiple recorders users can search by recorder name Instant Recall this feature allows to replay most recent audio before it even saved to the disk Eable Get and Update Commands for all ch This feature used only when recorder is controlled by commands from th
26. VERSAD AL www versadial com Versadial Voice logging products REMOTE ACCESS MODULES veh Van el VEC lent VWSWeb Channel Contra Autu matad Arigpndarnt Local Aun M rbwesrin 1 Internet Chen Representative Control Telephone Menu v SLogger Versadial VSLogger User s Manual Release 3 2 rev 1 Website www versadial com Technical support support versadial com Sales sales versadial com VERSAD ALSIE eM OUT MNS S www versadial com Copyright No part of this publication may be reproduced stored in a retrieval system or transmitted in any form or by any means electronic mechanical photocopying recording or otherwise without the prior written consent of Versadial Solutions Copyright 1999 2005 Versadial Solutions Trademarks Versadial and Versadial logo are trademarks or registered trademarks of InterGGS Inc DBA Versadial Solutions Windows and Windows NT are registered trademarks of the Microsoft Corporation All other trademarks or registered trademarks are the property of their respective companies Changes Versadial Solutions reserves the right to make any changes to its products and specifications at any time in order to Improve on performance manufacturability or reliability Information furnished by Versadial Solutions is believed to be accurate but Versadial assumes no responsibility for the use of said information nor for any infringement of a patent or third
27. Z ETH aR GSE D FUND ETT RELEASED amp IGHT JEFF LIGHT HH LIGHT FIL amp TEEPKS LIGHT FAIR ATE gt AUDI CHARGE RRHOCK IN RELEASE HTHM FREZ ZESED RELEASE BHTH HELEASEED PFAKlRE NTH PRESIDE Sip Everti OF HELE AS HIM PHESSEL TRAHEF_ATH_PRESEED AUDIO CHANDE Bi cipal t 3 Dl Treron bor LEO fi 3 as Calor rem T Example If we want to record when telephone Green Leds 0 1 or 2 are on and stop when leds off Add Event set 1 Select LED 0 and Color Green Add LIGHT ON event to Start Events LIGHT OFF event to Stop Events Add Event set 2 Select LED 1 and Color Green Add LIGHT ON event to Start Events LIGHT OFF event to Stop Events Add Event set 3 Select LED 2and Color Green Add LIGHT ON event to Start Events LIGHT OFF event to Stop Events For D channel setup for MOD card see Do it yourself Kit Reference Appendix E Gl degaia oqger Setun wer 300 Carrel Soraga Cararai Licgaggma TI jE 1 GoM Lannachns Barasa Aches dmm Chnneac Paremerees Ciel Ia Dur E d SWART LD S 3 3MART LD P 45H4AT Lo GK SMART LD E ESISPT LO S T SMART LD G s BEMART LD ed e Heal gi EIAART LD Dei Hunt 710 KARAT LD AOK 71 SMA LD Del fen retro rang oiei S 12 SMART LD i 417 SMART L D T Lel eed no ring ardre d BWGAT_LD U Fhmn enal Meo ZA licesses Available 10 E M h il Winns t Wee Mandoring Time rina T ALOT PDAS OT VERSAD AL SUN LIT PO
28. a R HD EN Fao F Te K Wed X Thi Pm of oat un HoR econ sean oun Ka Select DB tab In most cases Use DB interface DLL box cue dee orem pem rT should be unchecked G USS De ears DU pa 1 Ex in Del For installations with multiple recorders at one site enas administrator might choose to have central Pur Ss Sep acct database to hold user and some setting s JR Recording log information Refer to UsingDBinterface pdf HTT pae document on Versadial Software CD eni mr Press OK button to save settings At this point you can select Yes on Service Start Dialog 13 VERSAD ALSK SOLUTIONS Advanced Configuration Channels Global Ch Number For sites with single recorder Global Ch Number should be the same as local Ch Number For sites with multiple recorders Global Ch Number can differ from local number For example for site with three 8 channel recorders recorder one can have Global channels 1 8 recorder two channels 9 16 and three channels 17 24 Dial IN OUT applies only to analog channels on LDA series boards Checking this box will allocate selected channel for Auto attendant feature If this channel is connected to telephone line it can answer the incoming call or generate outbound call and provide voice menu for the caller Via Auto attendant channel users can playback most recent recordings search for recordings or monitor activity on recording channels
29. ab is available only to Administrators Reset Alarms resets remote alarms Data Conversion tool for exporting recordings made by pre ver 3 00 software to ver 3 00 format Compression threads show status of the compression queues If max Queue grows continuously reduce compression rate or increase number of the compression threads on server If program is ran on the recording server PC two additional controls are available Logger Service setup and DCOMOnfg buttons Recording Schedules Tab is available only to Administrators If total recording is not required recording schedules can be enabled Each channel can be scheduled individually When scheduling is enabled only calls during selected days and hours are recorded Input Filter Tab is available only to Administrators ee bd IS amp ford T Mot Pasco Recording filters can be enabled when calls ii Z aae l from the specific number or to the specific Ef E Been number should be Recit not recorded recorded or should be recorded and also marked with specific tag in the sessionID calls for specific client for example earth n K a a 34 VERSAD ALZE www versadial com Channel Descriptions Tab is available only to Administrators Here Administrator can change descriptions of the channels 35 VERSAD A SONLLITIONS www versadial com Archiving and Storage 1818
30. ani THE MLSHDE Boeck Lasni Connect Saca Aches Alara tB varii 9 E rabis poaae Ya Seid ia TEPA P S LIR L i Tr raat ae i Mu i Dakin i Fiesdoge Sipa Laa 5 a i DIH p TIPAP Bis pev second zin 1 7 Unga lin Fiy Eri ET CD a TY Ee mE m wl m ce ee cee ed ed SR ed Se M bed PU dd Psd w E a val y E aa E T T T T ont T gt Bered THE ANLSMOR Poari Lasni Canractan aca Aches Aaa tB varii E rable Crosa yo Sed ca TEP AP Sv Chanel Mare DO kta iv fanne i Fesdeee 7 spes bas Fours Dobe i CD m TE Je KS mE m omnl od on cm m ed cn SR UNE l 1 B EL LL P LLL A Piae Le VERSADA LH Data file If checked recorder will constantly look for new information in selected file This setup assumes that some 3 party application constantly writes call information in specified file NOTE File should allow opening in Shared Read mode INI locators If INI type of the input enabled each channel filter should have unique INI locator specified Whenever this locater is found in captured data read selected actions will be performed To edit a locator type characters in the small field and press Char Characters will be appended to the locator To add binary value type two Hex characters and press Hex One binary byte will be appended to locator To clear locator press Clear Comma Delimited input
31. channels 1 8 recorder two channels 9 16 and three channels 17 24 Local Channel Number Each channel in the Versadial recorder is assigned two numbers Global and Local Local channel number is a channel order as recognized by the recording board drivers and as displayed in the Windows Control Panel applet for recording and connection service configuration MTP PCI Music Telecom Passport PCI card This card uses current sensing feature to detect On Off Hook event MVIP Multi Vendor Integration Protocol provides hardware and software computer telephony standards for integrating diverse technologies telephone network interfaces and applications from one or more vendors in a single PC MVIP Stream Term used within DAC16 documentation to refer to a set of 32 MVIP bus ports Stream 0 refers to ports 0 31 Stream 1 refers to ports 32 63 etc PBX Private Branch Exchange Private Telephone system that many companies use for their internal telephone service Digital PBXs use proprietary digital lines for connecting to the extension telephones Analog PBXs use regular analog telephone line interface for connecting to the extension telephones Regular analog telephone can be connected to extension of analog PBX Hybrid PBXs is a combination of above two PBXs To extension of hybrid PBX you can connect regular analog telephone or proprietary digital telephone VERSAVA C SUN LTRS www versadial com
32. com Fixed Size Records If Fixed Size type of the input enabled Record locator Bana TE HSH Poad Licanrar Connection Saca Aches Aana DB warin needs to be configured TI Enable conie va Baisi TEPA P Fiyi T Wan Cou D Daliad it Eg se D Vomit Enn Fantiifi Fl tie 15HDR Das toos nga Lira To configure record locator press Edit Button Frasi cam SHOR Cerain ek REQU RED Rodin Lira Fs 3 Iras Equal TI imay Feld Ler feels Elre E cual E igear Ld Di 75 ETIN ID MB skn Fark mri Loree urhe Dimas Enid Acor Cgil Dos d Cisco E T egerint AD Doreen ui ed d Ep anro 4 EUM GE LIP 1 5 4 men uum Api Record locator extracts Record from the input as Single line Fixed Number of lines Pee eae Variable Number of lines Conditions that identified multi line record can be configured on this screen El H flecord Lecalse S rdl Lion RENHSE Fixed Size Filters All captured records passed through enabled channel Barani HEI MISHI powck Licwnrax Correction Savea ducha Aluna D lve filters Charai Erable comede vi bese or FLPA P Por E da Le at U If filter conditions met for specific channel filter configured Actions are performed rm korg 4 6 97 RRV G a DT paaa ft Faedics EN Fesiite SH DR Das tore nga Lira Fa coed Stw To configure filter Conditions and Actions press Edit Button EO FR Cert
33. cordings and should be used with care SessionID field SessionlD is a searchable field of the information saved in the baud It is set by recorder in following cases as default is set with Client information of the current seating table refer to Seating section of this manual Can be overwritten by input filters if enabled For example filter might set sessionID to client name when specific DID is detected on the line f reading call information via serial or TCP port is enabled session ID can be overwritten refer to COM port section of this manual In this case sessionlD can hold some other information trunked radio station for example 26 VERSAC ALT www versadial com Monitoring BP To monitor activity on recorded channels press rss O Cata po HO Monitoring on the left Panel or Select View es d m Monitoring menu ay git lees inse eee e Baa outo lins Lond pe SL Canna L En At this screen you monitor recording activity qe ui me listen to recorded audio in real time view most M LOHN recent recordings download and save LM ss meuniere S recordings to WAVE file on their computer rh Em dde email recordings in WAVE format WwW 25 mE P ape daa diene pen oem ie Unt wea Ee Hep Fast Recall feature allows the user to view mete ooo list of most recent recordings on selected REGUM p channels More then or all channels can be i k n is Ley ing selected P
34. description and usage of other parameters in this tab see Advanced configuration section of this manual 11 Confirm E xi Stop Services now 5 Wer reeled RSAC G LT DTO Bered THE ALS HD brad Lacan Conrecinn Saves dachies Aaa bB Mercian Ray ILE 2 510 D gm dsa KEY EE is Ela Ling Latin iit AER EE POMS Lita trite Bered THE AHIRE Beak Liteon Hai Get T Deins dN coeds LZ blur Takeo Zn sat Tam cords Fai TOO cards Pos Top ipui E versace Logger Setup wer IAA all fers nri ajel P s General Licenses TUE COM ComnectonSerace Acha Alums C6 This rares nng Jogger R Enable instant Paret Kp neta Pom ra inm oe Enabla GET end UPDATE orenera tar all diana s Bip hing ube roe 3 i Pecon sees ure longer fen necs Ja hun of ketone mo remove nm Cala E fR War racoring keng mre D Hum of Logona Threads Perra hum al Compra m on Hmc da Logying Forsat Hound Quality 3128 NL POMOMAVE Beet 29 Hi Horr T ADP CN Bet terr i 5 M ar F OSH food 6 Mi ar VERSAD AL SOLUTIONS Select Storage tab Main disk set Check Set Enabled box check all channels in the Logged Channels list check local drives allocated for recording storage in the Drives list select Current drive recorder records to the current drive until it is full before attempting to use other drives in the disk set Select Channels tab
35. dset wires of the telephone sets e All 16 channels configured for voice activation VERSAD ALSE SOLUTIONS www versadial com Site and Remote Access Scenarios There are many different ways how recording is organized in the organization The system configuration depend on the number and type of the recorded lines number of the recorded sites archiving period requirements and actual reason for the recording Quality control security verification etc The following are examples of possible scenarios and solutions Site Scenario 1 A call center company is recording calls for Quality Control and training purposes There is one recorder in the company Free seating scheme is used Every work day agents might use different station Requirements recordings should be associated with an agent Managers should have remote access to recordings for search playback and agent evaluation Copy of the recording should be stored on network share for long term archiving Solution e Recorder computer is connected to the LAN and configured to make archiving to the Network Storage server e Recorder administrator created Agent and Manager accounts e VSMonitor software installed to all agent s and manager s stations Agent PCs are configured to register agent seating upon login Versadial Recorder PC m CMS b c gt e Agents are instructed to login to recorder at the beginning of the day e
36. e 3 party software Strip Trailing silence Do not save last several seconds of the silence Applicable only when voice activated VOX recording is used Record sessions longer then Recorder will ignore will not save recordings shorter then this parameter Num Of letters to remove from Caller ID Recorder will ignore will not Save several characters from the Caller ID analog lines only Max Recording Length Max recording time saved in single file Longer calls will generate more then one file Num of Logging threads On systems with over 100 channels it might be beneficial to have 2 or 3 Force Num of compression threads Overwrite automatically calculated number of threads 17 nix E Madii Fogger Sehup wer Te E COR Cannachnz Barasa Arches Mon 3 Fj Chana Stor Gara Orosei 111 Mss mETSEmes n d Ca ear ree be E stEnshlad Dives i Turari Orewa rd l J 4 0 prim cba bebe S Ensab ded ee Hokka pne Full r diein air ee D uand Logger Setup wer 3 00 Choral Skxmge Garami Orossa TI jE 1 GoM Conmechor Sara Archana Aum 3 t E nix Les mard Umran THEI COMI Conmectan Sernac Archean hrn 2 DE Sarmon Aj tj E Erede khe Raita TT m B JA esaia Logger Setup wer 31 This reconde paie r L ad S Mg nnen Pacal a Cs Ennbie GET end LUS TE C1 TS RHS tor 51 cheen eis Sip kai a eric h l l f Aeda longartian sacs K lt Him of eno one emos ar D
37. fore adding FUNC_BTN_PRESSED or RELEASED evenis Select Led Led index and Color parameters before adding LIGHT ON OFF FLASHING etc events oelect Audio Change parameters before adding events 0x00 handset and headset speaker and mic are off 0x03 handset speaker and mic are on OxOC headset speaker and mic are on SmartView utility can be used to view D channel events present on your system Refer to Troubleshooting section In most cases you need single Event set with start Events OFFHOOK and some Button press and stop Events ONHOOK and ReleaseBTNPress In more sophisticated case you can have several event sets with different Start and Stop Events LED 0 ON LED 0 OFF LED 1 ON LED 1 OFF etc If Dial IN OUT is checked on Channel Parameters Tab Start Stop events tabs will become invisible and new Tab Dial In Out will appear This allows to configure an Auto Attendant feature on this channel Most commonly used is DIAL IN Users have to make a Call to the channel to access auto attendant DIAL OUT enables auto attendant to make a call to specified Dial Number whenever recording started or ended on specific channels Dial Number can contain commas to provide a pause during dialing For example 9 122303 pauses after 9 15 www versadial com imi D Channel Events Ei CEaanal Euri seqaence Gad Eua nita u FH UOK ALON CHANGE 1 ALIDIO CHANGE i Bai TS B
38. ge Server computer only search playback and report features are available To install software for remote client computer run RemoteClient setup exe program from Versadial CD For example on this diagram we have three computers Recording server Central B Storage server and remote client p Recorder PC User on remote client PC can Mob VSLogControl and connect to Recorder computer VSMon to search for recordings or to Program monitor recorded channels in real time Also user can connect to Central storage server and search for recordings there Network Share Server VSLogControl Client PC with VSMon Program NOTE If you are building a voice logger with the Versadial Do It Yourself kit refer to the Do It Yourself and SelectDIYkit documents for information on installing voice card drivers The DIYkitRef and supporting documents are located in the docs subdirectory of your CD VERSAD AL SONLLITIONS www versadial com VSLogger software configuration Initial Setup Recording Server or Storage Server computers Start Versadial Logger applet from the x Control Panel Select Yes on Service l Stop Dialog e Stop Services now At the login screen enter initial password F HT SLogger This password is valid only for initial server configuration login Select Connection Service tab change Versi Longe Sais 0 o nix system login password and press Apply Licenses TIET C
39. gning recording I Recorded Agent 2 channels to Agents For free agent seating Permissions scenario in the call center G Edit CQ Tests gala Monitoring search and Playback Filter Monitoring calls ll ST Edtisers Enables monitoring features further controlled do a by Monitoring permissions see below as Wo Search and Playback g M Edt QC Tests Enables search features further controlled by 5 M Monitoring calls Search permissions 7 IV Search and Playback QC Tests v OC tests Allow to perform QC tests and grading of the Reports recordings Limited by search permissions available Reports Allow to create reports Limited by search permissions available Archiving Allow to Start Stop Archiving to removable media and monitoring of storage status Iv Archiving E User Account Search and playback permissions can be limited to specific channels and time periods Only Bis C Administrator urn a Administrators Managers and Clients can have manager ae Manager d monitoring permissions Login L User l amp amp Password Client C Agent General Monitoring Search and Playback Filter Channels Iv Edit Notes Iv Instant recall Monitoring Permissions Iv Manual Start Stop 25 VERSAD AL SONLLITIONS www versadial com ds EE xj Special group of user accounts created for call m center clients If there is a requirement to Se 2 C Administrator associa
40. how Gobel Ch Nun Fescond ng Gere i Thrash kd Ra 4 hn Eck iai UH Nac Hence ee ce 70 Get OFF HOOK 51 ra recon 24 16 Jnixi Charai Kis nas Garand Urana ThE COM Cannachns area Aggos Anm 3 F SZ SMART LD S BIMSRT LO 14 5H4AT LO F5 SMART LD gESISPET LO ST SHART LU P SNART LD BO EIASPHT LO 9 10 SWAAT_LO 11 SMART LL S 12 5kABT LL 914 EBREMAT LD i Fiag ch amp ungls He Licueses Available D Vania oqger Rp RI wer 300 LOOP CTA OFF OTHE Siar Lone DRO Van BIS TOME E ET IDAL TORE BErharrn 1 VUX Sinn U ch Everis DTMF Fong pun cHencE D 2 RIZ puma CHANGE 36 EXTERHAL 74 16 Jnix Charai Bonga Gare comes TIEI COR Gonnechos Barasa Ares Mom 4 F WE SMART LD S 3 BART LD S 4 544AT LO 45 EMESRT LD SEL SWAAT_LO 7 SMART LO B SNART LD SH SHAAT_LO S 10 NT LL 11 EMART LD gi 12 SEAT 1 0 amp 12 BART LD 14 BRAT LE Firag Chesnals Ne Licas esez Available zi Paremesises Sted Events Stop Events voriboation PF einai pn Erect ad Ep roca gp on a Ply Pacey grt Ey 9 rG d Ka Fie eni CBRC B LTD er B Hong r oha Hern Venecion Bambari 8 Pest ta za 16 VERSAD AL SONLLITIONS www versadial com Connection Service Recording Server or Storage Server computers Select Connection Service tab E errada Loggar Geb wor 329 ADIS Chone Storage Gaara omba TET COM Grai
41. ies analog and NGX cards LDA809 LDA1609 LDA2409 PT809 PT1609 AT809 AT1609 and NGX cards have single 50 pin Telco connector pins 1 26 channel 1 pins 2 27 channel 2 etc Pin 1 TIp 1 pn 2 TIp 2 pn 3 TIp 3 Pin 4 Tlp 4 pn 5 Tlp 5 Pin 5 Tip 6 Pin 25 Ang 1 Fin 1 T 1 ZT Ang Fin 2 TipZ 2H Hing3 Fina Tip3 290 Ang 4 Fin 4 Tip4 Hng 3 Fin 3 TIp5 3l Hngh Fin 5 Tip amp i Pin 26 Ring 1 Pin 27 Ring 2 Pin JE Ring 3 Pin 28 Ring4 Pin 30 Ring 5 Pin 31 Ring amp ESTIS ESSENT H j d LLL d m m om N B uum cH uH S 3 T J li ji ey i 7 T Fin 7 TIp 7 i b Ph 32 Rng7 Fin Tp7 E H Fin 32 Fing Find Tip E R Pin 33 RingB Pn B Tip E ji E Fin 33 Ring E Ang Tipt 1 Fin 34 Ring B Fin 10 Tip 10 I B Pin 35 Aing 10 Fin 11 TIp 11 Hi Pin 26 Hg 11 Fin 12 TIp1z JN Pina Hg lz Fin 12 TIp13 1 Pn 28 Hg 13 Fin 14 Tip 14 15 Pini 39 Aing 14 Fin1 amp Tip 15 n Piri4n Aing 15 Fin 1 amp Tip 16 i Pinal Aing 16 1 1 2 e e c us I on m CL e VERSAVA C SUN LTRS www versadial com T1 E1 PRI Channels Wirin For T1 E1 PRI line wiring please refer to SemartTap DP6409 or DP3209 cards SmartWorks User Manual on the Versadial Logger CD MOD TOD cards Parrot TOD documentation on the Versadial Logger CD VERSAD A eM LUIT ORN www versadial com VSLogger software modules VSLogger software package consists of f
42. iness telephone system There is a requirement to record all communication on 8 analog loop start trunk lines Phone rzargans 0 Solution 8 channel VSLogger analog package e 8channels are connected to the telephone trunk lines before PBX e g using Versadial analog phone line connection panel and are configured to Loop On Off VERSAD Al SOLUTIONS www versadial com Scenario 3 Company has a digital PBX business telephone system PBX brand is supported by VSLogger For supported digital PBX brands and telephone sets refer to Versadial product catalog There is a requirement to record all communication from 32 digital extension lines phone emp UO Solution 32 channel VSLogger with two 16 digital interface boards e Digital PBX recording boards are See rani connected to telephone extension mo x lines e g using Versadial PBX specific connection scheme E available from Versadial umi DE Solutions FEN e All 32 channels configured for D Channel or voice activation Scenario 4 Company uses a digital PBX internal business telephone system brand which is not supported by VSLogger For supported digital PBX brands and telephone sets refer to Versadial product catalog There is a requirement to record all communication from 16 digital telephones Solution 16 channel VSLogger analog recorder e Using handset recording adapters UH channels connected directly to Phone magany CO han
43. l But obviously without connection to the LAN users will be unable to access recorder from the remote PCs Connect speaker or headphones to recorder soundcard It will be used for real time monitoring and playback of the recordings If you building voice recorder with Versadial recording kit Install USB key drivers Connect license key to USB port Install boards into available slots Install board drivers Refer to do DIYkitRef pdf and board manufacturer documents on VSLogger CD Connect Logger to recorded lines see Connecting channels diagram below Start Logger computer and login as the local Administrator Note IP address to the Logger PC You will use this address in the Versadial Logger Client software to establish a remote connection Connecting Channels omartTap series LD409 PCI analog voice cards in the Logger will have two RJ 25 jacks Each jack accepts input from two audio or telephone lines Audio jack RU 14 Jacks 2 channel each oop Start Analog Telephone Line Wiring for LD409 Voltage Sensing Card TIP Green Central Telephone NE 4 RING RED TIP Green RING RED Centra To logger 2 channel jack VERSAD ALSE SONLLITIONS www versadial com A 49 i Pre wired connection panels for 4 telephone lines are available from Versadial Solutions Analog Audio Channels Wirin Audio Audio Channel 1 Channel 2 Analog Telephone Line Wiring For SmartTap ser
44. lay recording stop by 5 10 seconds This ensures that SMDR data inserted in corresponding recording You can enable logging of raw SMDR data and Filter events for debugging When everything is correctly configured we recommend to disable logging 21 www versadial com AMS alisema CK 1 BESA E Deed Ta GS lari cU 5 kobik REV G a DTO Bered TEN AHLGHDA poari Licanrar Cannactan Saca Arlen Aaa tB Vae Ser E rable roai Ya Fed ca TCP Pt lt A einn er He COE paid at TR Feeders JHOR Dos Stal X clev ror ka sep Dim 2mzz 5 p GP CD a TY es KS Pee k Lon ERIDH IS Log dereder SOR zd Dmm Lage ta Foker vimp XiXddXddii itiii ii ii iiiii dl l vd mi m cm w mn SR NE 5 1 1 B M Kd PA Nec Le VERSAD AC www versadial com Versadial Monitor The Versadial Logger Monitor is a utility running on a Recording server computer or on remote Client computer It allows users to connect to Versadial recorder and monitor search view or playback recordings create reports evaluate individual agents and also e Start and Stop of the Recording service e Change some of the setup options e Manage removable media for archiving e Real time monitoring e Put notes in individual recordings e Grade quality of the calls Program startup and connections To start Versadial Monitor click START Programs and VSLogger This will open the program s main window as shown to the right
45. n feature To configure verification channel set following parameters Applicable to analog channels only Get OffHook during recording Check this box for verification channels Start Events select RING Stop Events select LOOP ON OFF LOOP DROP BUSY TONE DIAL TONE Check Verification Enabled box Stop recording on Enter dial key agent will use to stop recording and play verification number Play prompt before recording enables standard prompt before recording Next Verification Number resets verification number 16 DH esaia logger Seba wer 3 91 Charai l Ere Garam Leonem Ti 1 COM TEE Aion 4 Hi Chane SZ SWART LD S 3 SAAT LD S aSMAHT LO E SMART I ri wu EZISPI LD amp r5HAHT LD BEHAHT LD E OSBuSEIT LD 410 SMART LE 11 SMB LT S 12 SAAT LD Z 13 5MART LD 14 BRAT LD Paremotoes exer Everts Siop Events vatican Discos Qi cn TEL Die ra T Inf Globe Ch Hun Feccning Gene Thr shold hin acing vec Ht Bl ence ence Fia sanala Ne Licenses Available D Mre eni coger Setug wer Aib Chana erga Garam Oromi TI jE 1 GoM omini asa kiwi Aion 4 Changed Paremsises Stet Events Stop Events voriboation Z SMART LD x35 ART LD cihcalips Ere od 7 45M4AT LO amp 5EMHARHT LD E op monilia p on gESISPT LO 2 7 SMART LO M Ply omi eke record ing BSWART LO Fiever yum s zsnT LD Hana Dante 410 SMART LD 911 EkART LE 12 SMA
46. o Berico Ashen em P Con eco 3 ende zs ert Hanan Check drives where search for recordings should be Fo i amm performed Usually corresponds to drives selected in EE M Main Storage disk set Lon P iiiam Select Min and Max channel allowed in search WR requests Usually corresponds to min and max Global channel number used in a system Check Enable TCP IP for Net Service and enter service port number recommended values are above 20000 Select Archives tab mes Channels Sirige Geseral Licesses TET GOH conection Berate chis Jaona 51 If you plan to use archiving to removable media check E p rH Set Enabled box En x Curran Dea check channels to archive check removable drives used for archiving select Archiving Schedule m X Zs om L pL EL nEn nen ee X X 53 EOM ED grum da nen T Adi Ec SRv6 p WANE DR Belluno ois enl Brar 0 Scheele Diath ag ek V OTRA E Daiya C On ern 10 ede CO PA Select Alarms tab E otha Logger mebap vor 3 00 al Storage General Licenses TIEI com ConieaionSersioe archers Sars lm ale In this section you can configure audio or visual Events alarms and event logs Optional Hus rios ini uro Thusi E ca phos HooPee rad rei iiie Zrchrom dake ia Fieri rie peas DP Purricia accus 9 raquaziz cuueg F E i vox cu Earp irme een Lesher Pda Pa cord rez Smera Fan p 600 AH T
47. ooting Stop recording services From VSMonitor Logger Menu Check if boards are correctly recognized by the driver Control Panel SmartContro Applet and correct parameters if needed If any parameters are changed reboot system For NGX boards make sure to check D Channel events box if D channel events used to control recording Run SmartView Utility Programs Ai logix Smartworks Smartview Select MTSysStartup Menu item On correctly configured system Resource status for all channels should change from Closed To Open Make a test call channel events should appear in omartView program window Refer to DIYRef 300 pdf file for information about driver installation Call Versadial support for additional help www versadial com MIB o WT ET I TE pena U gi es Ei iu Sp G Sando Time pa 61 D HZ8 on vern D oen Ipm pi oneri nn parmi Boas dogma fagri Boeh Sh deia wy cc L E BIER ig red dn cali sci p iib ets rir hin iiec ge Gran D bsc ol ale orare id run gues p Eck at na Ahaa m d parci D EE nic ld par Hamb res i Xj TLS NRM R b pod 3 es Basis T pela a 9 acces den hacia peso S por Bos aT eres ag Bled kiran pueri Sari ere nela tinci n pR P uae ce de es red eh rri ter Kp pace Hoa Tata re miter ci charnals P 5 Tt Lk Desc 18 geh ERP Bo RI ELDER ID B ERI Barks T Baxgoo F Cae E Dptag T Fii pr dec d m pirri R Oiam S Heels T Perl we rla Sa ape rens s Clo R Co
48. our main modules programs VDLog300 exe Recording Service This program is a core recording service It controls voice recording boards streams and compresses recorded audio creates original copy of the recording optionally creates copy of the recording on the NET share drive or sends copy of the recording via FTP This program provides audio for real time call monitoring maintains instant recall buffers controls auto attendant feature for monitoring and playback over the phone line VSLogControl exe Connection Service This program provides connection and search services to users It allows local or remote connection via TCP IP socket or Windows COM Common Object Model interface Multiple uses from different computers can connect to this service via LAN or WAN connection This program is routing monitoring audio Instant recall audio and recording channel status from the recording service to connected users VSMon exe Versadial Monitor This Program provides user interface and remote access to recording and connection services End users will use this program access recorder search for specific recordings playback recordings monitor in real time creating reports and providing quality control tests Features available to specific user depend on permissions assigned VSLogCtl300 exe Windows Control Panel applet for recording and connection service configuration It is installed with Recording and or Connection service
49. party rights which may result from said use Versadial Solutions 17 Hammond Street 401 Irvine CA 92618 USA VERSAD Al SOLLIFAONS C www versadial com Contents i COUCUOR mir acenieetiacrtannit TETTE 1 ADDERE UA oua dauid actos M uda aor d bd aa dd dtt a rata harundo Used d atia va kaa 2 edi eI UTOR em 3 abiteKe gli P n 3 Archive Removable drives see e e wana eee eas aan naa aaa een 3 A aO RTT TIT 5 VsSROtSSr Sonar e Todes AA D tnam bte iu cine diat icq od aaa E cR idR 8 TG sse sie OPONE crow tau cit dus dud d at aor AAA bana bounded dard asi oa Edel did 8 VSLogger SOt Wale UA a sacando ud edid ena d ear a acc dod alea qur aaa ovd apta act acetate este ai Ce bars 10 Initial Setup Recording Server or Storage Server COMPUtETS wanwanwanwa nwa e cece eee e eee nns 10 Boards and channels Recording Server ONIY wamwanwanwa mwanana nwa ane asd at odes ed ea mda dab zin aiia 11 Connection Service Recording Server or Storage Server COMPULES cece cece K 13 Advanced Configuration Channels Jed 93 e e e e K 14 Advanced Configuration Storage and General w wwanwanwanwa mwana nwanwanwanwanwnzwnzwnzwazwnzanzwanuawa 16 Advanced Configuration T1 E1 and ANH SMDBR i5 ia akt aacra d arti rare a as cse RU dc e a nta 18 UG sls z h MONILO aa rape EXP TRETEN QU eafb ER CUORE DOCE ACD RACE OE GUUE Pec Ub De IX ONE LAO UR QUEUE IA 22 Program Startup and Ca I
50. rchives user can insert this archive media to the drive and repeat the search on the local drives 28 MES SE T3 MANZE di d s WINNS Ha u c Me ti Ped Es te Tai C nrpawmumac 1 MAMI co N in 1 Tet Ego Tc HOS Aga ioco fg 1211 BD SH E 1211 a Jda IN Hm 1 TSA 1 THE 1241 10991839 1211 1009181959 Warta 3 E Tyee 15 IAA 12731 d MIA C 191 Ld mae 1623 NEUTLITTITTI VERSAD ACZ www versadial com Performing QC tests QC Test and grading is done during playback You have to play recording anyway before you can grade agent s performance Press QC Test icon on the recording list bar QC Test panel will be inserted above playback panel Enter scores for all criteria in the test and press Grade recording If more then one recording was selected for playback Apply test Grade dialog will open Select recordings where you want to insert results of the test 20 VERSN LT Reports To generate reports press Reports on the left Panel or Select View Reports menu At this screen you can generate many different reports and graphs There are several steps in generating reports 1 Select time range 2 Press Search icon Binoculars 3 Select report type and set desired parameters 4 Generate report by pressing Preview button Repeat steps 3 and 4 to generate additional reports for selected time range Ei m www versadial com BIS e F KU A
51. si S uies Channel Ll EXEUUTE peru iinan YB 4 EI ne Bards hw B Te Dn Der pec emet Z XH 5 aar Ia HTyrkhoiicern Fi peri Boni kj Opa H San HTC are HU DE 9 Chr il lea LOI an TE arai Eoi biratan Open LoggerService setup applet from Control Panel Make sure that all licenses entered in Licenses tab Check and correct channel settings in channels TAB Check an correct Main storage settings in Settings TAB VERSAD A SOLUTIONS www versadial com Recorder Connection Scenarios VSLogger computers can be configured to conform to multiple recording scenarios The system configuration will depend on the number and type of the recorded lines The following are examples of some scenarios and possible solutions Scenario 1 Company has 10 analog telephone lines and 4 audio channels from the radio communications department Communications at all 14 lines have to be recorded Solution 16 analog channel Versadial recorder e The first 4 channels are connected to mee Ralis Suus analog outputs of the central radio analog phone line connection panel eee e Recording events used are LOOP ON OFF or VOX station Channels configured for voice zi activated VOX recording ini i e Remaining channels are connected to LS telephone lines e g using Versadial R e 2 channels left unused for future expansion Scenario 2 Company has a PBX bus
52. system C drive or e Partition s on separate hard disk drive Archive Removable drives If you plan to store recordings in data archives it may be beneficial to install one or more removable drives on the VSLogger computer Software can be configured for automatic archiving backup to removable media in of three archiving modes Continuous archiving Scheduled archiving Manual archiving VERSAVA C SUN LTRS www versadial com In continuous mode software records to archive media as soon as recording of the call is completed and does it continuously until drive capacity is reached When all archive drives are full archiving stops until a new drive becomes available user changed media In scheduled mode software creates archiving job at specific time of the day and continues until all recordings created by this time copied to media If drive capacity is reached archiving stops until a new drive becomes available user changed media If all recordings copied to archive drive and there is some space left software waits until next scheduled archive time to continue In manual mode user controls archiving process Recording system administrator should establish most suitable to your organization archiving procedure VERSAD ALSIE eM LIT ON S www versadial com Installation Unpack Versadial Logger system Connect Monitor Mouse and Keyboard Connect USB license key Connect system to your LAN Optiona
53. te recordings with specific client and CLIENTI amp C Manager give access to these recordings to the client Login ID Berem S 1 User one client user account have to be created for liem gt Client each client organization Recorded Agent This account information can be provided to Permissions client as well as Versadial Monitor Software to access and monitor recordings remotely Limit Search to records where Points to remember Iv SessionID CallerID T Dialed Note Iv Agent Client account Name should be unique If you create three client accounts with names CLIENT CLIENT1 CLIENT10 Then searching for CLIENT10 will produce recording for CLIENT10 only But searching for CLIENT will return recordings for all three accounts It would be better solution to use unique names as CLIENTO1 CLIENTO2 and CLIENT10 Client account can have any y OK permission Make sure to disable client access to admin level permissions such as creating users etc Client account should be filtered Filter settings on this picture limit client access to recordings containing CLIENT 1 and John Smith Filtering for client account commonly done by SessionlD field in some cases by Agent or other field General Monitoring Search and Playback Filter Filtering can be enabled for User or Manager Group members also But it drastically limits access to only specific re
54. tion setup Remote Client software installation and setup Software user instructions VERSAD ALSIE eM LIT ON S www versadial com PC Requirements VSLogger computers require the following minimum criteria to run VSLogger with up to 24 channels For systems with number of channels above 24 we recommend higher processor speeds and additional RAM Recording computer Server Windows 2000 or XP Professional or Server Operating System 1 5 GHz Pentium Class CPU 512 Mb RAM In addition to system partition C server computer should have additional hard drive or partitions for recorded data e Hard drive capacity is dependent on the number of hours of recording length you require 25 gigabytes will provide up to 3000 channel hours of recording time Sound card configured to play wave files USB port for software license key Available PCI slots for recording card s Network card optional One or more removable rewritable for archiving optional Remote client computer Windows 9 X 2000 or XP e 1 0 GHz CPU e 256Mb RAM e Sound card configured to play wave files e LAN connection Hard drive s VSLogger does not allow recording to the system C drive to safeguard the system partition In addition to the system drive the VSLogger computer should have at least one additional logical drive to store recordings This additional logical drive can be organized as e Additional partition s on the same physical drive as
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