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SJphone User's Guide

1. Call Options Profiles Audio Hot Keys Automatically adjust silence detection level Select this box to enable the automatic Sound adjustments Automatically adjust silence detection level Enable DirectSound for improved audio adjustment of silence detection level Select this box if your sound card supports DirectSound Enable DirectSound for improved audio performance performance Directs version installed 3 la or newer DirectX version installed Check DirectX version installed in your Sound devices system Playback k10004 l Sound devices Recording 710004 Ringing system default SoundMAX Digital Playback Shows which audio device SJphone uses to playback audio Recording Shows which audio device SJphone uses to record audio Ringing Shows which audio device SJphone uses to play a ringing sound Compression Settings Click this button to set SJphone compression settings Advanced Settings Click this button to set SJphone advanced audio settings Automatically adjust microphone volume Some sound cards do not have the automatic microphone gain feature You can select Automatically adjust microphone volume option to let SJphone automatically adjust the microphone sound level Automatically adjust silence detection level When the Automatically adjust silence detection level is selected SJphone does not compress silence reducing processor load If there is a strong background sound when t
2. Caller ID 3001234 Save service information permanently e Enter the required information and click the OK button Select Save service information permanently 1f you do not want to enter this information every time you select this profile Calls through an H 323 Gateway This profile is used to make calls to PSTN networks through an H 323 Gateway To create a new profile for calls through an H 323 gateway Click the Options button on the SJphone Main panel and go to the Profiles tab e Click the New button A Create New Profile window will appear e Select Calls through H 323 Gateway in Profile specify a name for the profile and click the OK button e Specify the required profile options and click the OK button The Profile Options tab will show the name type and other profile s properties Page 52 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Create New Profile Profile name Test H 223 Sy OK File name Test H 323 GW ini Cancel Profile type Calls through H 323 Gateway Ww Help Important nate Calls through H 323 aw Profile For a call to a telephone network through an H 323 gateway Gateway address is permanently stored in the profile Caller ID can be easily changed by re initializing Initialization S Profile Options Caller ID H323 Gateway H 245 Media Channels STUN Profile Options Initialization User data Inquired Saved Required Caller ID kat EI H 323 Gatewa E gt
3. Page 62 of 77 page SJ Labs 1999 2007 E Compression Settings Codec preferences Codec name 5J Labs 65M 6 10 CODEC 5J Labs iLBC CODEC 30ms 5J Labs LEC CODEC 2 ms Microsoft CCITT 711 A Law CODEC Microsoft CCITT 6 711 u Law CODEC Sha sort soft soft soft soft SJ phone User s Guide tus Codec preferences Codec name Buttons Up SJ Labs extensions Down Use Default E gt Audio Codec Properties ue mcum ues SJ Labs Extensions Frame size ms Frames per packet Enable codec Lost data recovery Method Shows codec name Shows codec status May be either e Soft the codec is implemented as a software driver e Hard the codec is implemented as a hardware device e Disabled the codec is disabled A codec may be enabled or disabled on the Audio Codec Properties panel Click this button to move the selected codec up Click this button to move the selected codec down Click this button to use a default codec preference Click this button to activate the Audio Codec Properties panel Check this box to enable the advanced data recovery system Select the method of the advance data recovery from the list of available methods If you select a codec and click the Properties button or double click the codec its Audio Codec Properties message will appear This panel shows some of the codec s basic properties You may also enable or disable the codec on this message
4. The Product Registration page will appear in your default web browser e Click forgot my password An e mail with the password will be sent to the e mail address used for registration and the Your password has been sent to your e mail address page will appear in your default web browser EEN Y SJLabs Y d VOICE OVER IP SOFTWARE Y Your password has been sent to your e mail address Go to login page 1 6 Contact Information and Technical Support Email Sdphone sjlabs com Web http www sjphone org Or e Click the Option button on the Main panel select the Support tab and click the Web button Bug Reporting This form is used to provide SJphone developers with the information necessary to fix problems that may occur You may automatically record and submit the information about the problems To record and submit a bug report e Right click the SJphone M system tray icon or skin select Bug Reporting and then Start Recording e Reproduce the problem e Right click the SJphone system tray icon or skin and select Submit The Submit Bug Report window will appear e Describe the problem in the window e Submit the bug report either manually or automatically using your default mail program You may cancel bug report by selecting Cancel Recording Remote Console available in the Advanced Mode interface only and may be unavailable for some service profiles Attention You need to contact the support team to obtain
5. il Respondent n Mame Yola Johnson Edit dialstring Dialstring h323 ip 192 168 100 12 1720 Group o MEM Outlook Contacts Shows the contacts in the Microsoft Outlook or Outlook Express with phone numbers It appears only if Microsoft Outlook or Outlook Express is installed and opens the contacts from that Outlook which is set as the e mail program in the Windows Internet options SJ Labs 1999 2007 Page 17 of 77 pages SJ phone Panels and User Features SJ phone User s Guide To call the phone number of a selected contact you need to select a profile for telephone calls E Contacts Call Click this button to call a selected neighbor Dialed Missed Received Phonebook Speed Dial Help Click this button to activate SJphone Help Neighbors Jabber Roster Opera Contacts Outlook Contacts Diego velazques D itimail exarmple com Work 6507 555 9876 Edward Erwine ee mail example cam Work 650 555 1234 Home 650 555 3421 Yola Johnson Crkemail example com Work 650 555 7890 Opera Contacts Shows the contacts in the Opera browser with phone numbers or e mail addresses It appears only 1f the Opera browser 1s installed To call the phone number of a selected contact you need to select a profile for telephone calls E Contacts Sal Call Click this button to call a selected contacts Dialed Missed Received Phonebook Speed Dial Refresh Click this button to refresh the
6. 2007 03 22 17 45 12 616 UDP LOCAL gt 192 168 100 12 BYE sip 192 166 100 12 SIP 2 0 Via SIP z 0 UDP 82 173 65 88 branch z9hG4bE5zbh34 From Martin Back zsip i132 158 100 11 tag 2428az To lt sip 122 168 100 12 gt tag 6297cc554a9 Contact lt sip 502 lt 1729 65 505 gt Call ID S7276D077F552453B9B5577E5720771B00xc0a664 CSeq 1 BYE Max Forwards 0 4 TIT To enable the SJphone Log window e Right click the SJphone system tray icon or skin and select Show Log on the shortcut menu The Log window will appear To disable the SJphone M Log window e right click the SJphone M system tray icon or skin and clear Show Log Alternatively you can start SJphone with the following key SJphone exe lf Filename where Filename is log output to the file Filename SJphone will write its log to the specified log file Multimedia Engine Statistics You may also see various multimedia statistics Right click the SJphone M system tray icon or skin and select MME Statistics The MME statistics window will appear Page 66 of 77 page SJ Labs 1999 2007 SJ phone User s Guide E MME statistics Audio Recording Audio Playback Audio Ringing Adaptive Echo Canceller Statistics Device name Driver type Buffer size Queue Sample rate State Scale Measuring Count EufferCount RLOODDA DSoundFdx 640 10 16000 started 100 33518 39515 IdleCount 8891 25 029 TotalTime
7. Accounts Your account login at the proxy Password Your password at the proxy Caller ID Your Caller ID at the proxy Used to form your SIP Address of Record Full Address of Record Your Full Address of Record Used to form your SIP Address of Record Either Caller specified SJphone M forms your SIP Address of Record in the following way ID or Full Address of Record can be nao E Profile Options Advanced Initialization SIP Registration DT ME STUN Page 40 of 77 page If Full Address of Record is specified explicitly it is used as the SIP Address of Record regardless of other parameters Otherwise the Address of Record is a string of the following form sip CallerID UserDomain Where Callerl D is selected on the Initialization tab and specified in the Caller ID option during initialization If this option is not selected Account will be used UserDomain is specified in the Domain option on the SIP Proxy tab Protile 0 ptions u User data Account Password Caller ID Full amp ddress of Record SJ Labs 1999 2007 Inquired v d SIP Proxy Saved Required kt SI P Proxy Domain Realm Use Outbound Proxy Proxy URI SJ phone User s Guide E3 Profile Options Profile Options Initialization SIP Pros SIP Registration Advanced DTMF STLIM Notify server of suggested expiration time Suggested expiration 60 sec Transpart af registered contact Default
8. Profile Options SIP Registration Advanced DT MF STUN Initialization SIF Frosy Use ot extension Expose software version Use short headers C Use obsolete transfer mechanism BYE Alsa dl Use standard status messages othermise messages will be taken from SIF packets Voice mal number or address 039 Remove fancy characters from phone numbers Enable service codes Remove service codes Fis incoming Contact header Restrict identity for incoming calls C Use Address OF Record as Contact UAI Accept redirection replies Use short headers Expose software version Use obsolete transfer mechanism BYE Also If this option is selected SJphone will automatically call the addresses returned with redirection replies Valid only for SIP URI Recommended status Selected If this option is selected SJphone M will use short header names in SIP messages Clear this option only if your system does not support short headers Recommended status Selected If this option is selected SJphone M will send information about itself in the Server and User Agent headers Recommended status Selected If this option is selected SJphone will use the BYE Also mechanism for blind transfers In fact this mechanism 1s deprecated Recommended status Cleared SJ Labs 1999 2007 Page 43 of 77 pages Advanced Features Use standard status messages Voice mail number or address Rem
9. Tahoma v J smat 1 Enter message button or press Enter on the keyboard aa Press Shift Enter to start a new line in the message When another user sends you a HA message SJphone will show My jabber ID Contact s jabber ID you a shortcut message Double click the message and answer the 1 16 2007 3 15 43 PM Martin Back Hi user 9 16 24 PM Martin Back Please call me To view chat history for a user e double click the user and select History The Message History dialog box will appear You may clear the history by clicking the Clear button ei Leite To change your status on the Jabber server e select the status in the Current status list SJ Labs 1999 2007 Page 19 of 77 pages Slpbhone Panels and User Features SJ phone User s Guide To add a user to a roster e click the Add button and enter the user s Jabber ID on the Add new J abber contact dialog box The user will be notified that you want to add it to your roster If the user allows you to add it to the roster you will receive the notification message and its ID will appear on the Jabber roster To delete a user from your Jabber roster e select the user and click the Delete button t Add new Jabber contact E Jabber vola johnsonimexample cam Mame Yola Johnson The user will be notified that you deleted it from your roster To disconnect SJphone from the Jabber server e select Disconnect in the Current stat
10. requires a full duplex sound card You can check whether your sound card is full duplex Try to record sound from the microphone with the Sound Recorder while another copy of the Sound Recorder plays back any sound file If you can do this your sound card is full duplex If you cannot your sound card driver may be not full duplex Obtain a full duplex driver from the sound card manufacturer You can use the automatic microphone gain feature in your sound card to automatically adjust the input sound level Consult your sound card documentation for details Some sound cards do not have the automatic microphone gain feature You can select the Automatically adjust microphone volume box on the Audio tab to let SJphone automatically adjust the microphone sound level If there is a strong background sound when the Automatically adjust silence detection level on the Audio tab is activated SJphone may not detect silence correctly and fragments of your speech may be lost In this case turn this feature off If your sound card supports DirectSound select the Enable Direct Sound for improved audio performance box on the Audio tab This will decrease sound latency time Most sound cards from Turtle Beach Yamaha Creative Labs excluding the Ensoniq based AudioPCI types Diamond Crystal or Microsoft USB speakers support this feature If you are using DirectX option make sure that you have DirectX 9 0 installed You can check it with dxdiag ex
11. 10 x x x 192 168 x x 172 106 0 0 172 31 255 255 If your service profile allows you to do this you may check if SJphone M is behind NAT To do so switch to Advanced Mode You are NOT behind NAT if you see the following e NAT Firewall Open Internet You are behind NAT if you see the following NAT Firewall Full Cone NAT NAT Firewall Restricted Cone NAT NAT Firewall Port Restricted Cone NAT NAT Firewall Symmetric NAT NAT Firewall NAT of Unknown Type NAT Firewall Symmetric Firewall Strictly speaking a symmetric firewall is not a NAT device but SJphone works behind a symmetric firewall as 1t were behind NAT It is unclear if you are or are not behind NAT if you see the following e NAT Firewall Unknown e NAT Firewall Blocked SJphone and NAT NAT stands for Network Address Translation is a widely used solution that allows multiple PCs on a private network to share a single globally accessible IP address A main reason to use NAT is the fact that IP addresses rapidly become scarce In addition NAT provides an extra layer for network security by obscuring a private network from an outsider Please note that NAT is not the same thing as a firewall or proxy server Unfortunately NAT makes communications for SJphone M and other Internet phones much more difficult The situation is even worsened by the fact that there are several types of NAT each imposing SJ Labs 1999 2007 Page 61 of 77 pages Advanced F
12. 323 Shows the version of the H 323 protocol that the gatekeeper supports Identifier Shows the gatekeeper identifier Comment Shows gatekeeper comments Refresh Shows refresh progress SJ Labs 1999 2007 Page 57 of 77 pages Advanced Features SJ phone User s Guide E Known Gatekeepers Address Status H 323 Identifier Comment Mew 192 168 100 25 In progress ik 2 192 168 100 28 In progress GK 1 Remove 192 168 100 32 In progress ak 3 Remove All ten A Buttons New Click this button to add a new gatekeeper to the list Remove Click this button to remove the selected gatekeeper Properties Click this button to see the properties of the selected gatekeeper Select Click this button to select all gatekeepers with the same status Close Click this button to close the list of known gatekeepers Import Click this button to import a file with a list of gatekeepers The default file extension is gk1 Export Click this button to export the list of gatekeepers into a file The default file extension is gk1 Remove All Click this button to remove all gatekeepers from the list Refresh Click this button to refresh the status of the selected gatekeeper Refresh All Click this button to refresh the status of all gatekeepers in the list Register Click this button to register with the selected gatekeeper Discover Not implemented yet You may add gatekeepers to the list Click the New E Add Gatekeeper button and an
13. 5 Windows Mrewall BEE 29 Windows Security Center 20 Windows XP Service Pack 2 Settings 20 Page 77 of 77 pages
14. 7302159 BealSampleRate Batelnaccuracy BufierBytes EufferBEytezMax BufierBytesMin Butterbytesarg ueuedEutftfzMax QueuedbBufisMin 16003 260 0 020 25292160 L320 640 640 2 66 655 7 3 0884 Ac Ae A Al tl wd ye P Are TT ES MME statistics Audio Recording Audio Playback Audio Ringing Adaptive Echo Canceller Statistics Device name Driver type Butter size neue Sample rate State Scale HeasuringCount ButferCount El10004 DSoundFdx 640 10 16000 started 100 37965 37370 Idlelfount 0 10 000 TotalTime ES MME statistics 759141 TeslSampleRate BRatelnaccuracy ButierBytes BEufferBEytesMax BufierEytesMin ButierBEytes ing QueuedbBuitisMax DueuedButffzMin 16005 459 0 054 24300800 3844 640 640 2 100 000 4 0 0034 Audio Recording Audio Playback Audio Ringing Adaptive Echo Canceller Statistics Device name Driver type Buffer zize Queue Sample rate State Scale Measuring Count Buf ferCount IdleCount TotalTime SoundMA Digital DSound ut 640 10 16000 started 100 115634 39027 76687 66 2845 7806059 BRealSampleRate PBRatelnaccuracy ButierBytes BufierEytesMax BufierBytesMin BufferBytesirog QueuedBut fsMax QueuedbBufisMin SJ Labs 1999 2007 15999 556 0 003 2do7 7260 A324 640 640 39 33 332 Z 0 008 Pa
15. E ge ET TEE 38 Senda DTMF Stones cs oce ER 35 Start a C ODTe Te HOO odisea as 35 Switch between Respondents 35 Use Service Profile ausi riri ees 36 Incoming calls Automatically accept incoming calls 24 Automatically ignore incoming call after oo P M 24 SJ Labs 1999 2007 Ignore all incoming calls 24 Indicators ere 12 EE 12 Order EEN 12 SPEAK curada anita 12 Installing 5Jphore iaa 7 Interface mode switch ssseeeesssseseeerssssssseee 23 later ace ee EE 2 Jabber e EE 28 Account name or full Jabber ID 28 Connect to Jabber server at startup 28 Ie ferro DEE 28 Register new account esee 20 ee 28 SAVE PaSSW EE 29 EE Ee 28 DEAS EE 28 lee CT 28 Jabber ROSE enara 18 Language Use default language 27 Use language specified by Service Profile 27 Use specific language 27 Local network Keep alive timeout iia 28 Reveal your presence to the Neighborhood Online Ketter eaters 28 SIE E 28 PA N 66 EOS WING OW nio 66 EOS WIN Wood naaa 66 Lost Packe non 15 72 Messages Add new Jabber contact 20 Audio Codec Properties 63 CH Reeg iio tob pto toties 35 Call Reo E 14 15 SN 19 Delete Profile intactos iaa 37 Iticomiie Cal da 33 Message e ios 19 Rename role caia 37 elc nus mM MN E E A 36 Session
16. Main panel and go to the Profiles tab e Select the required profile and click the Use button To edit a profile e Click the Options button on the SJphone Main panel and go to the Profiles tab e Select the required profile and click the Edit button e Change the required parameters and click the OK button New Click this button to create a new profile Skins Interface Neighborhood Support Jabber S Click this button to edit a selected p rofile sr ese oes EEE Delete Click this button to delete a selected profile Profile Status Use Click this button to switch to a selected profile Free World Dialup initialized GE PE ITSP Service Example in use Initialize Click this button to initialize a selected profile PC to PC SIP initialized l SIP Direct initialized Rename Click this button to rename a selected profile Test Direct H 323 initialized Test Direct SIP initialized Test H 323 GE initialized Test H 323 DW initialized Test SIP Proxy Geh initialized To delete a profile e Click the Options button on the SJphone Main panel and go to the Profiles tab e Select the required profile and click the Delete button A Delete Profile message will appear e Click the Yes button to confirm profile remove Attention If you accidentally remove a profile the only way to restore the profile is to create it once again To rename a profile e Click the Options button on the SJphone Main panel and go to the Profiles tab e Select the
17. POPE take 13 SJphone registration ooooccccncncconononocnnnnnnnnnnos 7 Windows Security Alert 20 Missed EE 14 MME statistics window sss 66 Multimedia Engine Statistics 66 Page 75 of 77 pages Index SJ phone User s Guide hr EE 34 E 29 61 NAT mapping refresh IVC TOG eee t ERES 24 A 24 NAT traversa E 61 62 NAT Firewall Lee e EE 61 EUH Cone NA Dear onec cta estet Amas 61 NAT of Unknown Twvpe 61 Open ME oraria 6l Port Restricted Cone NAT 61 Restricted Cone NAT WE 61 Symmetric Frewal esses 6l Symmetuo NAT sado 61 NA 61 Neighborhood Browser 35 Neighborhood Options 28 ere 17 Outgoing calls Block Caller ID delivery 24 Session initialization Dmeout 24 Out of order packets 13 72 Panels Compression Settings ccccccccononoocnnnnnnnnnnos 62 Dildo ida 14 Jabber ROSen 18 E EE 12 MISSEQ iiti tivedenstse sedis E Rs Seo etudes 14 Neighborhood Browser 35 Ner DONIS si 17 Opera COM dada 18 BIR e et Contacts nia 17 POLEO suas 15 EE Eesebuer 14 Respondo Doe iecit iuberet etie Puta teer 15 Speed Did EE 16 Personal Tre Wall ret rtt tortis 20 Personal Informations 23 Bd ee ee 15 Ports used by SJphone 0 eeeeeeeeeeees 70 EE 29 Profiles Calls through a SIP Proxy 39 Calls throu
18. Profile Options Profile Options u Initialization H 323 Gateway H 245 Media Channels STUN 192 168 100 2 Gateway settings Gateway address SJ Labs 1999 2007 Gateway settings Gateway address Ac E gt Profile Options Media Channels STUN Initialization Name Test H 323 DM Type H3z3laateway File Test H 323 Bw ini Version H This number may be used by the gateway for call identification and billing Contact your system administrator or VoIP service provider for details The Gateway IP address Page 53 of 77 pages Advanced Features H 245 E Profile Options Channel usage Profile Options Initialization H 323 Gateway H 245 Media Channels STUM Channel usage Enable H 245 tunneling Enable Early H 245 Media Channels SJ phone User s Guide These parameters are described in ITU H 323 and H 245 protocol specifications Do not change them unless instructed by the gateway administrator DTMF sending methods are described in the DTMF Signal Sending section Audio channels oo E Profile Options Profile Options Initialization H 323Bateway H 245 Media Channels STUN Audio channels Open audio streams after remote opened Only when Slave Symmetric made if possible Enforce audio open in Hangup if Failed to open outgoing audio Hangup if failed to open Incoming audio channel in DTMF sending Send DTMF as Page 54 of 77 page These parameter
19. SJ phone User s Guide 3 5 Neighborhood Options available in the Advanced Mode interface only and may be unavailable for some service profiles You may set your neighborhood parameters on the Neighborhood tab Attention This feature works only on local area networks If you use a personal firewall on your computer make sure that it does not block UDP port 5003 When running SJphone M constantly sends broadcast messages to the local network Other SJphone Ms running on computers on this network receive these messages and add SJphone to their Neighborhood list The users of those computers may find your presence and call you You may enable or disable this feature Local network Reveal your presence to the Check this box to reveal your presence to User Information Call Options Profiles Audio Hot Keps Nei AAA eighborhood Online Skins Interface Neighborhood Support Jabber g your network neighbor S Es Options Local network Keep alive timeout Field for the timeout in which SJphone sends messages about its presence to other Ges SJphone s on your local network Keep alive timeout 120 Status Shows your neighborhood status Buttons Status TT Use recommended values Click this button to set the values to their recommended values You may use recommended values for this procedure Click the Use recommended values button 3 6 Jabber Options available in the Advanced Mode interface only an
20. Session Type SIP Call Type SIP Direction Incoming Address 192 168 100 12 5060 Dial String zip 132 168 10 0 12 Dialed az Respondent Yola Johnson Program SJphone version 1 65 369b Program version 1 65 36 b Status Incoming Call Audio codec in not established Audio codec out not established Started 322 2007 5 23 49 PM Accepted n a Ended 3 22 2007 5 24 20 PH End Reason End Reason Desc Yola Johnson Call 3 22 2007 5 23 43 PM not answered for 00 31 Yola Johnson Remove 3 21 2007 3 21 28 PM not answered Far 00 14 Edward Erwine to Phonebook 3 21 2007 3 21 02 PM not answered for 00 17 Properties Clear Log Clear All Logs Help Call Record message E Contacts E Call Record Neighbors Jabber Roster Opera Contacts Outlook Contacts Dialed Missed Received Phonebook Speed Dial session ID 21 Session Type SIP NER E E Call Type SIP rola Johnson Call Direction Incoming 3 22 2007 5 22 32 PM duration 00 12 ifthe 192 GE 10M 12 E Edward Erwine Remove Dial String sip 192 168 100 12 3 22 2007 5 21 19 PM duration 00 45 GE E espondent Yola Johnson Yola Johnson l EEN Program SJphone version 1 65 3695 3 21 2007 3 18 13 PM duration 00 16 Program version 1 65 369b Edward Erwine Properties i Status Hanging up 3 21 2007 3 17 55 PM duration 00 35 Audio codec inj GSH Audio codec ou
21. The current SJphone version supports the following codecs e G711 A Law and G711 u Law codecs They provide good sound quality but low voice compression Both codecs require 64 kbit sec bandwidth and may be recommended for wide bandwidth networks such as LANs e GSM and G 729 codecs may be recommended if network bandwidth is limited for example for long distance calls or for dial up connections G729 codec provides good voice compression at 8 kbit sec plus overhead GSM codec provides an average sound quality and good voice compression at 13 kbit sec plus overhead e iLBC codec may be recommended for networks with a large number of lost packets It provides good sound quality at 13 3 kbit sec plus overhead Connection Dial up modem ADSL 64 kb sec Codecs iLBC 20 msec possibly iLBC 30 msec with possible small congestions GSM with possible small congestions G 729 G 711 with possible small congestions ILBC GSM G 729 SJ Labs 1999 2007 Page 63 of 77 pages Advanced Features SJ phone User s Guide Wideband 128 kb sec and All codecs wider Note if your connection is asymmetric ADSL 128 64 for example codecs should match the narrowest channel Also any other data transfer activity like downloading files or web browsing on a low bandwidth connection may sharply reduce the bandwidth available for SJphone SJ Labs Extensions Lost data recovery allows you to obtain good sound quality over poor Intern
22. Volume slider Volume Click Nest to continue Verify that the audio settings are adjusted correctly 1 Click the Record button and say something into the microphone for 10 sec 2 Click the Play button and listen to the recorded audio 3 Click Next to continue if sound quality is good otherwise click Back and return to the previous panels to repeat sound adjustment Cancel SJ Labs 1999 2007 Cancel Page 25 of 77 pages Configuring SJ phone SJ phone User s Guide ES Audio Wizard Step 7 of 7 ou have tuned your audio settings Far the sottphone Run this wizard again 1 When you have troubles with audio 2 When you have changed the phone playback or recording audio device 3 When you have installed a new audio device hor example a new USB handset Cancel Generally you can adjust the SJphone sound characteristics using standard Windows audio controls or controls on the Main panel The Mic and Speaker controls on the Main panel are connected with the standard Windows audio controls Any changes in their settings automatically change the corresponding settings on the Windows volume control panel Some additional audio options may be set on the Audio tab Sound adjustments Automatically adjust microphone volume Select this box to let SJphone adjust the microphone volume automatically E3 Options Skins Interface Neighborhood 5 upport Jabber User Information
23. Welcome to SJphone SJphone M is a softphone that allows you to speak over Internet with any desktops notebooks PDAs stand alone IP phones and even with any conventional landline or mobile phones It supports both SIP and H 323 industry standards and is fully inter operable with most major Internet Telephony Service Providers ITSP and VoIP software and hardware For calling over the world you need to open an account with an IP Telephony service and to get their service profile or to make their SJphone profile yourself Advanced users may build their own Voice over IP networks using either an H 323 Gatekeeper SIP proxy IP PBX and other components They can also connect to conventional telephones using H 323 SIP Gateways such as Cisco 26xx 36xx 37xx 53xx 1 1 SJphone Features SIP Compatibility allows you to speak over Internet e directly with most other SIP softphones and stand alone SIP phones such as Cisco 7940 e with other people in your company through your SIP IP PBX system or Proxies such as Asterisk Broadsoft and others e with all other people around the world using most SIP ITSP accounts such as FWD www fwd pulver com e with a regular telephone using most SIP Gateways SIP features TCP support TLS tunneling support Full support for SRV NAPTR records and transport layer enhancements Concealed Caller ID DNS support in the SIP stack H 323 Compatibility allows you to speak over Internet e directly with a
24. Your registration is complete page will appear in your default web browser CS Labs o SX ec Congratulations Your registration is complete User Richard Roe RR example net Product Number of licenses Activation Key SJphone for Win32 5 N3450 DF SD A 10545 89R 7K 23457 Return to Main Menu e Copy and paste the activation key to the SJ phone registration message and click the OK button Page 8 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Welcome to SJ phone If you want to change your personal information e Click the Options button on the SJphone Main panel The Options panel will appear e Select the Support tab then click the Register button An SJ phone registration message will appear e Click the Get Key button The Product Registration page will appear in your default web browser Quans A MENU VOICE OVER IP SOFTWARE Product registration Existing user New user Login N3450 DFSDA I0S45 89R7K 234 E mail Your e mail address or Activation Key Password Password eececces Repeat Save my password password on Name or this computer business Logon Alae Country of residence Please select v I forgot my password Select product Subscribe to 5J mailing list Announces of new releases new features etc will select the product later e Enter your Login and Password and click the Logon button Th
25. appearance from Transfer available skins Go to the Skins section to learn Contacts more about this feature Options Mute A A Mic o Help Speaker Exit You may look at the respondent properties E Session properties PEE available in the Advanced Mode interface only and may Se gt E T ER be unavailable for some service profiles EU TO EE Direction Incoming 1 cli i 1 Address 192 168 100 12 5060 Right click the respondent and select Properties in the EE shortcut menu The Session Properties message will Dialed as Respondent Yola Johnson Program SJphone version 1 65 36 b appear Program version 1 65 36 b Status Operational Audio codec fin GSH Audio codec out GSH Lost and Out of Order Packets For quality communication the number of lost packets should not exceed 10 15 If the number of lost packets is too high go to the Connection issues section for troubleshooting A large number of out of order packets means that your network is overloaded or unstable Congestion in packet switched networks can cause packets to take different routes to reach the same destination Packets may arrive in the wrong order resulting in garbled speech To prevent this SJphone stores received packets in a special buffer and reorders them That is why even a large number of out of order packets does not always deteriorate the sound quality if the packets arrive within a certain time If a packet comes too
26. do not have the Options button In this case you can go to options by right clicking the SJphone system tray icon or skin and selecting Options 7h Edward Er Respondent list Sch 5551234 in Phonebook ee Hat ale Smi on sip NSi amp example com Active panel mark war Properties button Hefresh button elresh button Remove button A E E Edward Erwine i On Hold 01 54 PEMA E Yola Johnson i Operational 01 37 GSM 950 555 1234 r Be E rt E d Ke status button button The standard Main panel has two screens Some skins may have more ES SJphone Call to 5551234 Status Call to sip 5551234 example com Edward Erwine On Hold 03 17 PEMA ola Johnson Operational 00 11 01 55M Mic HTT Lost 955 Speaker WI Order 95 Page 12 of 77 page Call to Status Mic Speaker Lost Order Buttons Dial Hangup Conference Hold Transfer Contacts Voice Mail Options AE Mute Speak SS ES Exit Help SJ Labs 1999 2007 Type here the telephone number IP address host name or nickname you want to call Displays the call status Indicates input sound level for the current session Indicates output sound level for the current session Indicates how many packets are lost for the current session Indicates how many packets are out of order for the current session Click this button to dial the address typed in the C
27. incoming Go to the Customized Incoming Call Sound section for details SJ Labs 1999 2007 Page 33 of 77 pages How to SJ phone User s Guide 4 3 Control Calls You may put your active call on hold or transfer it to another respondent Works not for all call types If SJphone cannot control the call the Hold and Transfer buttons are disabled To mute an active call e Click the Mute button or Right click the call and select Mute microphone in the shortcut menu To un mute a muted call e Click the Speak button or Right click the call and clear Mute microphone in the shortcut menu To put an active call on hold e If the conference mode is disabled double click a call you want to put on hold or Select a call you want to put on hold and click the Hold button or Right click a call you want to put on hold and select Hold on the shortcut menu To resume a call on hold e Ifthe conference mode is disabled double click a call you want to resume or Select a call you want to resume and click the Hold button or Right click a call you want to resume and select Resume on the shortcut menu To transfer an active call to another respondent Blind transfer e Select a call you want to transfer and click the Transfer button e Select Enter number on the shortcut menu e Enter the respondent address in the Call To field and e Click the Transfer button once again or press Enter Attended transfer e Establish a call to a respondent you want
28. late it gets lost Sound Adjustments Generally you can adjust the SJphone sound characteristics using standard Windows audio controls or controls on the Main panel The Mic and Speaker controls on the Main panel are connected with the standard Windows audio controls Any changes in their settings automatically change the corresponding settings on the Windows volume control panel Some additional audio options may be set on the Audio tab SJ Labs 1999 2007 Page 13 of 77 pages Slpbone Panels and User Features SJ phone User s Guide 2 2 Contacts Contacts allow you to store information about respondents you may want to call regularly They also have Neighborhood browser and logs for missed received and dialed calls To reach Contacts e Click the Contacts button or Right click the SJphone system tray icon or skin and select Contacts on the shortcut menu Call logs Dialed Missed and Received You may see the list of missed received and dialed calls You may repeat calls and see call records E Contacts amea Call Click this button to call the selected respondent Neighbors Jabber Roster Opera Contacts Outlook Contacts i Dialed Missed Received Phonebook SpecdiDial Clear Log Click this button to remove all records in this log ola Johnson Call 3 22 2007 5 16 16 PM duration 05 36 Properties Click this button to view the information We Nataly Smith Remove about a selected respondent So
29. list of Opera Neighbors Jabber Roster Opera Contacts Outlook Contacts contacts Edward Erwine Help Click this button to activate SJphone Help 5551234 Yola Johnson 555431 Jabber Roster available in the Advanced Mode interface only and may be unavailable for some service profiles Page 18 of 77 page SJ Labs 1999 2007 SJ phone User s Guide SJ phone Panels and User Features E Contacts all Chat Click this button to start a chat with a selected user Dialed Missed Received Phonebook Speed Dial Neighbors JabberFoster Opera Contacts Outlook Contacts Add Click this button to add a respondent to the list of contacts Current status Delete Click this button to delete a respondent to the dard erwi edward erwine DINNER DM list of contacts Add Help Click this button to activate SJphone Help To connect SJphone to a Jabber server e select Connect in the Current status list You may configure SJphone M to automatically connect to the Jabber server at each startup See the Jabber Options section for details go To start a chat with a user ES Yola Johnson e select the user and click the Chat Message history button 1 16 2007 E 9 15 43 PM Martin Back Hil The Chat Session dialog box will 9 16 24 PM Martin Back appear Please call ma You will see the chat history with that user and may enter your message When you finish the message click the Send
30. not wait for the re sent answers The maximum number of re transmitted first STUN queries when the network interface status is being determined Should be less than or equal to 13 To initialize or re initialize this profile e Right click the SJphone M system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Re initialize selected service or e Click the Options button on the SJphone Main panel and go to the Profiles tab Select the required profile and click the Initialize button The Service message will appear SJ Labs 1999 2007 Page 55 of 77 pages Advanced Features SJ phone User s Guide ES Service Test H 323 GW Please enter this information to initialize the service profile Caller ID 25281234 Save service information permanently e Enter the required information and click the OK button Select Save service information permanently if you do not want to enter this information every time you select this profile Calls through an H 323 Gatekeeper This profile is used to make calls through an H 323 Gatekeeper When you place a call to a regular phone through a gatekeeper you may need to add a prefix a special digit to the phone number Such prefixes are used to route calls to phones through required gateways Ask the gatekeeper administrator for details To create a new profile for calls through an H 323 gateke
31. the SJphone Main panel or press Alt d or Enter Alternatively you can use Neighborhood Browser Speed Dial or Contacts to place a call SJphone M stores a list of recently called addresses names nicknames and telephone numbers To access this list click the arrow next to the Call To field or use the Up and Down arrow keys If there is no H 323 or SIP compatible software running on the computer you are calling you will see the Connection failed message in the status line 4 2 Answer a Call You need to have SJphone running to answer an incoming call When your computer receives a call you will hear a ring sound Simultaneously an Incoming Call message will appear 5Jphone Incoming Call Incoming call From ala Johnson EE From IP address 192 168 100 12 5060 SIF call using SJphone version 1 65 3696 e To answer the call click the Accept button or press Alt a or Enter e To reject the call click the Ignore button or press Alt i You can configure your SJphone to automatically accept or reject all incoming calls Go to the Call Options section for details The Do Not Disturb or Auto accept calls modes can be also turned on and off on the shortcut menu You may also automatically reject all calls from anonymous respondents by selecting Reject anonymous calls on the shortcut menu To access the menu right click the system tray icon or skin You may customize the sound SJphone plays when a call is
32. to take different routes to reach the same destination Packets may arrive in different order resulting in garbled speech To prevent this SJphone stores received packets in a special buffer and reorders them That is why even large number of out of order Page 72 of 77 page O SJ Labs 1999 2007 Sj phone User s Guide Troubleshooting packets does not always deteriorate sound quality if the packets arrive within a certain time If a packet comes too late it gets lost If the problem persists contact SJ Labs technical support 6 5 NAT Issues Symptoms that you have problems with NAT e Audio goes only one way either inbound or outbound e ncoming calls cannot reach you Read the NAT traversal and SIP section for details SJ Labs 1999 2007 Page 73 of 77 pages Index SJ phone User s Guide Index AANCUVOLOD Ke isle eto vits id 8 Advanced Audio Settings 36 62 64 AGE ie E 65 Disable local DTMF playback 64 Do not Send UE E 64 Driver DUtTer SIZE uri a 64 Driver input queue length 64 Driver output queue length 64 Driver sampling rate eeeessssse 64 Enable Adaptive Echo Canceller AEC 65 Enable full duplex drivers 65 Enable noise reduction 65 RTP jitter queue length 64 Advanced e eei ida cion 39 Atten
33. to transfer call to e Select a call you want to transfer and click the Transfer button e Select the respondent on the shortcut menu ES Configure Forwarding E Number 5554567 Conditions L Unconditional L On Busy Kn No Answer for sec To forward all calls to another respondent e When there are no calls click the Transfer button Page 34 of 77 page SJ Labs 1999 2007 SJ phone User s Guide How to e Enter the respondent address in the Call Forwarding dialog box select conditions and click the OK button All incoming calls will be forwarded to the respondent and their records will appear in the Missed Calls log 4 4 Switch between Respondents On the Main panel double click the respondent with whom you want to talk The other respondents will be put automatically on hold If Enable Conference Mode on the Audio tab is selected such double click adds removes the respondent to from the conference Go to the Start a Conference section for details 4 5 Start a Conference Although SJphone supports connections with multiple respondents you may usually talk only to one respondent at a time If you want to talk to several respondents simultaneously you need to start a conference You can do that by clicking the Conference button on the SJphone Main panel Now you may talk to several respondents simultaneously They also will hear you and each other If you want to exclude someone from the conference select t
34. 23 Profiles Direct H 323 PC to PC calls This profile is used to make direct calls to another computer using the H 323 VoIP protocol To create a new profile for direct H 323 PC to PC calls e Click the Options button on the SJphone Main panel and go to the Profiles tab e Click the New button A Create New Profile window will appear e Select Direct H 323 Calls in Profile specify a name for the profile and click the OK button e Specify the required profile options and click the OK button The Profile Options tab will show the name type and other profile s properties SJ Labs 1999 2007 Page 49 of 77 pages Advanced Features Create New Profile Profile name Test Direct H 325 OK File name Test Direct H 323 ini Cancel Profile type Direct H 323 Calls v Help Important note Direct H 323 call Profile Far a direct PC to PC call using the H 323 VoIP protocol Initialization E Profile Options us Caller ID Profile Options Initialization H 245 Media Channels STUN User data Inquired Saved Required Caller ID kel H 245 SJ phone User s Guide E Profile Options Profile Options Initialization H 245 Media Channels STUN Name Test Direct H 2327 Type H323 File Test Direct H 323 1ni Version H This number may be used by internet or telephone network providers for call identification and billing Contact your system administrator or VoIP service provider for details ES Pr
35. Add Gatekeeper window will appear Enter the required information about the gatekeeper and click the OK button SC Comment Sk 1 Address 192 1688 100 20 Page 58 of 77 page SJ Labs 1999 2007 SJ phone User s Guide You may see the properties of each gatekeeper Click the Properties button and the Gatekeeper Properties window will appear H 245 ES Profile Options b4 Channel usage Profile Options Initialization H 323 Gatekeeper H 245 Media Channels STUN Channel usage Enable H 245 tunneling Enable Early H 245 Media Channels Ac ES Gatekeeper Properties Information Address 192 158 100 25 1713 Comment These parameters are described in ITU H 323 and H 245 protocol specifications Do not change them unless instructed by the gateway administrator DTMF sending methods are described in the DTMF Signal Sending section E Profile Options E Audio channels Profile Options Initialization H 323 Gatekeeper H 245 Media Channels STUN Audio channels Open audio streams after remote opened Only when Slave Symmetric made if possible Enforce audio open in ie sec Hangup if Failed to open outgoing audio Hangup if Failed to open Incoming audio channel in SEC DTMF sending seul e These parameters are described in ITU H 323 and H 245 protocol specifications Do not change them unless instructed by the gateway administrator SJ Labs 1999 2007 Page 59 of 77 pag
36. FO or RFC2833 methods are used For a call through a SIP proxy this depends on the proxy Some convert DTMF signals into sound some do not H 323 VoIP Protocol SJ Labs 1999 2007 Page 69 of 77 pages Advanced Features SJ phone User s Guide SJphone M supports 4 methods l In band DTMF signals are sent as digitized sound This is the choice if you want to control an external telephone device such as a fax machine answering machine etc Q 931 keypad DTMF signals are sent through the Q 931 KeypadFacility Information Element of Q 931 messages H 245 alphanumeric DTMF signals are sent as one of the out of band method in H 245 protocol messages H 245 signal DTMF signals are sent as one of the out of band method in H 245 protocol messages The remote user will hear DTMF signals when the In band method is used 5 9 Used Ports SJphone uses the following ports Port Protocol Description 1719 UDP H 323 Gatekeeper RAS port 1720 TCP H 323 Call Signaling 1812 UDP RADIUS server in SJphone M 3478 UDP STUN service 3479 UDP STUN service 5002 TCP MLP protocol server 5003 UDP Neighborhood service 5060 UDP SIP UAS 5060 TCP SIP UAS 5061 TCP SIP UAS TLS 2222 TCP Jabber 1223 TCP Jabber TLS 49152 65535 UDP RTP RTCP multimedia streaming Page 70 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Troubleshooting VI Troubleshooting Sound quality can vary significantly depending on your sound c
37. Labs 1999 2007 SJ phone User s Guide Ac STUN S Profile Options Server Address 3478 Advanced Options Refresh timeaut 1200000 Conclusive response timeout Retransmissions number Use discovered addresses in SIP If this option is selected SJphone will use addresses discovered by the STUN procedure in SIP packets Recommended status Cleared server Address The address and port of the STUN server May be either a DNS name or IP address Unless instructed otherwise do not change this option Advanced Options Use this option if the STUN discovery procedure works unstably or does not work at all Always consult your ITSP support or and network administrator when in doubt Do not change them unless you know what you are doing Refresh timeout A time interval in milliseconds after which a status of each network interface 1s determined Should be at least 100 msec Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re transmitted answers after the first answer to the STUN query has been received Should be at least 100 msec RFC3489 recommends 10000 The special value 0 means that the STUN client will not wait for the re sent answers Retransmission number The maximum number of re transmitted first STUN queries when the network interface status is being determined Should be less than or equal to 13 nitialization This profile does not require initialization H 3
38. Options Profile Options Advanced DTMF STUN Use rpart extension Expose software version C Use short headers Use obsolete transfer mechanism BYE Alsa dl Use standard status messages othermise messages will be taken from SIF packets E Enable service codes Remove service codes Fis incoming Contact header Restrict identity for incoming calls Accept redirection replies Use short headers Expose software version Use obsolete transfer mechanism BYE Also If this option is selected SJphone will automatically call the addresses returned with redirection replies Valid only for SIP URI Recommended status Selected If this option is selected SJphone M will use short header names in SIP messages Clear this option only if your system does not support short headers Recommended status Selected If this option is selected SJphone M will send information about itself in the Server and User Agent headers Recommended status Selected If this option is selected SJphone M will use the BYE Also mechanism for blind transfers In fact this mechanism 1s deprecated Recommended status Cleared SJ Labs 1999 2007 Page 47 of 77 pages Ac Advanced Features SJ phone User s Guide Use standard status messages If this option is selected SJphone will display SIP status messages from its internal SIP message list If the option 1s clear SIP message
39. Press a digit key on a keyboard SJ Labs 1999 2007 Page 35 of 77 pages How to SJ phone User s Guide The DTMF tone will be sent to the respondent s device and played on the host system through the playback sound device selected on the Audio tab If SJphone plays back DTMF signals too loudly on the host system you may disable local DTMF playback by selecting the Disable local DTMF playback option on the Advanced Audio Settings panel available in the Advanced Mode interface only and may be unavailable for some service profiles Depending on the VoIP protocol and service signals may be sent using various methods The method is specified in the service profile 4 9 Use Service Profiles SJphone M may use predefined sets of options for specific types of calls or for calls through different Internet Telephony Service providers ITSP Such sets of options are stored in profiles You may even create your own profile with your own set of options such as your SIP server Gatekeeper or Gateway parameters although that requires some knowledge of VoIP technology If you use several ITSPs you may easily switch between them just selecting a required profile usually supplied by the service provider Some profiles require initializing that is they require the user to enter some account specific information such as a phone number access password etc A Service message will appear the first time you select such profile You may also
40. Proxy URI NAT Proxy mode SIP Registration Register with Registrar This option sets the way SJphone communicates with the proxy Do not change this option unless instructed otherwise There are 3 modes available Smart SJphone initiates a new SIP communication through the proxy and continues it according to the dialog route set This mode enables SJphone to receive direct SIP calls too Pre existing route set SJphone communicates with the proxy using the pre existing route set as described in RFC 3261 Note Although RFC 3261 recommends this mode instead of the strict outbound proxy mode but some SIP servers support this mode incorrectly Strict outbound proxy SJphone sends all SIP requests and responses through the proxy In this mode SJphone cannot receive direct SIP calls Recommended status Smart If this option is selected SJphone M will use a separate proxy when it has discovered that it is behind NAT A full SIP URI of the proxy used instead of Proxy URI when SJphone is behind NAT and Use separate Outbound Proxy for NAT is selected This option sets the way SJphone M communicates with the NAT proxy Profile Options Profile Options Initialization SIP Pros SIP Registration Advanced OT MF STUN Notify server of suggested expiration time Suggested expiration sec Transpart af registered contact Default w Unregister only registered contact Use separate Registrar Registrar m
41. User s Guide Index TE ue E 63 SIphons MTS EE 5 SJphone features coming soon 7 wi MENS RU ER 20 DO not uses iia 20 TS A 20 Use skin from active Service Profile 20 Sound adjustments Automatically adjust microphone volume 26 Automatically adjust silence detection level 26 DirectX version installed 26 Enable DirectSound for improved audio per orman 6r teretes i 26 Sound devices Se GE 26 ECOS EE 26 RE Dn tsa RR ENERO RENE E 26 Spec DIL 16 Star E 2 EE 12 SU DN EE 62 System requirements ooocccccccccnocnnoccnnnnnnnononinnnnnss 7 Tabs AU tintas 26 Call ee er 24 Le ne EE 30 EE 30 Hot EE 21 lnter ge 27 Neighborhood AAA 28 GE 20 DUDDO EE 7 10 SJ Labs 1999 2007 User Information eer 23 To Advanced Mode ras 23 To Simple Mode iia 23 o ei en Se EE ns Cn 34 Troubleshooting tada 71 VA MO ELS NEN ER RN 71 Automatic microphone gain 72 Connection Issues aan 72 DirectSound ieee er S Pet ehe ide ehe blat 72 Distorted sound and clicks 71 Hissin NOS dao pise 72 INA TISSUES EE 73 Silence detection level 72 SOUL C Al EEN 72 SOON LOOPS 71 Sound qual EE 72 Start up Kee 71 Bee E EE 27 User Information Berthe AE 23 A A 23 IM densa 23 Loca EE 23 N EE 23 Use Imane AAA RES 23 Vertical Service Codes soii 21 VOLS MN AM WEE 35 Welcome to SJ phone Minas
42. Version 1 65 SJ phone Windows XP version Edward Ervine S 59901234 Nataly Smith e sip NS example com Yola Johnson 5553456 E ES Edward Erwine E On Hold 01 54 PCMA Yola Johnson Operational 01 37 55M f 950 1555 1234 Menut Online User s Guide O SJ Labs I nc 2007 the worlds softphone SJ Labs Inc 1999 2007 All rights reserved SJphone is a registered trademark No part of this User s Guide may be copied altered or transferred to any other media without written explicit consent from SJ Labs Inc OH USA All brand or product names appearing herein are trademarks or registered trademarks of their respective holders SJ Labs Inc has developed this Guide to the best of its knowledge but does not guarantee that the program will meet all requirements of the user No warranty is made in regard to specifications or features SJ Labs Inc retains the right to make alterations to the content of this Guide without the obligation to inform third parties SJ phone User s Guide Table of Contents E Welcome fo Soen 5 lee EE Eeer 5 2 9 pnone Features Comins SOOM NEE 7 1 35 y Siem Regue MENS E 7 LA Installing Iphone EE 7 1 5 ISesistering Mee 7 1 6 Contact Information and Technical Support 10 IL SJphone Panels and User Features 2 2 deciden E ida 12 Dias ge LS ube Man Panels EE 12 PARU E e Te EE 14 209 cS EE 20 p Md A A M 21 20 Webtic
43. al Service Ee EE 24 HE ConticurmesS Iphone Maie eese esee eee eov A AAA AA 23 Sul Entering y our Personal Eege eu Ee EN 23 SRL BOUES NT UT EDT E E RSS 24 3 3 Audio Opt ONS a daa 25 Sd Ter ACS EELER 27 E Ge dN el SNDOENOO dO e EE 28 5 0 Jabber PONS ds 28 3 7 Customized Incoming Call SOUNG E 29 3 9 settings for Firewall or Other Network Device ia 29 35 WIDOWS AP SEVICE Paek Z SENES E 29 IV IO dr EE 32 A A EE 32 AZAN Wera E TEE 33 SEN ONO CAN EE 34 A Ab SWITCH between Respondent Se iii A a 35 7 FES P20 ORY Be ee 35 4 6 Find Other SJphone Users om the Local NetWork 22 nete der Era AA 33 dA O E edere tA M D M M MM MEE M UU 35 asi EM ia ln ilo eec m 35 4 9 Use Service COMIC E 36 4 10 Create a Desktop Shortcut to a Respondent nnne eene nnns 37 ALME End aC EE 38 2 17 Restart ee 38 IW aiii E 38 Ve Advanced Undc US 39 2d Creating et 39 S2 NON Mn eka kV AA a A r 61 23 9 Compression and Advanced Audio EE 62 Scc OMIM ie SWIC lle Sou oet E e 65 5 5 Log Window and Multimedia Engine Statstcsg eee enne 66 300 T1323 E EE 68 SL UE IST SS DE cope im ee 69 2 9 DIME SIS Dal Sen a a 69 TRU COPO NERO NUNT TS 70 SJ Labs 1999 2007 Page 3 of 77 pages SJ phone User s Guide 4 PEE Boer DEN Le eege EE 71 OL SEAR DIO UDS EEN 71 AS NS E e E M P M M MM E 71 55 fe 6 100 01 Ma Card EV EON A io 72 Od e Eege LE 172 CNAE EE 73 SJ phone User s Guide Welcome to SJ phone I
44. all to field Shortcut key Alt d or Enter Click this button to end the call Shortcut key Alt h or Enter when in a call Click this button to join selected respondents to a conference talk Click this button to put the call on hold Click this button to transfer the call to the address specified in the Call to field Click this button to activate the SJphone Contacts Click this button to receive your voice mail Click this button to activate the SJphone Options panel Using this panel you can configure SJphone Shortcut key Alt 0 Click the Mute button to mute your voice The Speak button will appear Click the Speak button to resume the conversation The Mute button will appear again Shortcut key Alt m and Alt s Click this button to go to the next screen of SJphone Main panel Click this button to close SJphone into the system tray Shortcut key Alt x Click this button to start SJphone s Help Shortcut key Alt e SJ phone User s Guide SJ phone Panels and User Features Sliders Mic Use this slider to adjust microphone volume Speaker Use this slider to adjust output sound volume If you want to use Speed Dial or send DTMF Gin a signals you need to activate the dial pad screen by l 7 pressing the gt gt button Use the button to enter the Status Call to sip 5551234 example com EH dot Use the C button to enter backspace Laid You can select the Main panel
45. ard microphone speakers and Internet connection Make sure that you have a good microphone and speakers and the latest driver for the soundcard Check your CPU usage It should be less than 50 otherwise you might consider upgrading your CPU If you experience a bad sound quality turn off the Automatic Gain Control feature on the Windows sound control panel Go to Control Panel then to Sounds Speech and Audio Devices then to Sounds and Audio Devices then to Volume and to Advanced for Microphone 6 1 Start up Troubles If SJphone does not start up properly try the following e Check that other audio recording or playing software is not running e Check that other H 323 or SIP software such as NetMeeting or Windows Messenger is not running If the problem persists contact SJ Labs technical support 6 2 Sound Issues If you experience bad sound quality clicks long sound delay or dropped sound fragments you may try to adjust Advanced Audio Settings Do not change them unless you completely understand what you are doing or you may severely degrade the SJphone M performance You may always return to the default values by clicking the Use Default Audio channel latency time If you want to decrease channel latency time decrease either Driver buffer size Driver output queue length RTP jitter queue length or all of those parameters Please note that Driver input queue length does not change the latency time Recommended D
46. d may be unavailable for some service profiles SJphone M supports the Jabber instant messaging technology You may set Jabber parameters on the Jabber tab E Options E3 Server Field to enter a Jabber server Connect to Jabber serverat Select this check box if you want User Information Call Options Profiles Audio Hot Keys tart Y me EN arm SEDE SJphone to automatically connect to the Jabber server at each startup E Use TLS Select this check box if you want to C Connect to Jabber server at startup e e establish secure communication between Use TLS SJphone and the Jabber server ME Status Shows the current status on the Jabber full Jabber ID ME abber example com server Ers es Account name or full Jabber Field to enter your account name or full Resource SJ Phone ID Jabber ID Save password Password Field to specify your password L Register new account Resourse Indicates a Jabber client that is used to Edit personal information connect to the server If you log to the Jabber servers simultaneously from several different Jabber clients under the same Jabber ID you need to have a unique Resource for each Jabber client Page 28 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Configuring SJ phone E Personal information E Save password Select this check box if you want SJphone to automatically apply the me SECHS Register new account Select this check box if you want to registe
47. ded transfers ee 34 ZXUCHTO ODLIOTIS a daa 25 Audio WIZGAEG E 25 Dee Wil ae EEN 29 blind tans eioan O S 34 BUG Te porh cd eater robust 10 Buttons EE 12 eg 12 PR CCE E 33 INO EE 16 19 PRON OC e EE 11 AGVanced Settmbs ds 26 A 20 23 bus ReDObL uenit tu tee nequa Rm 11 A et inti ates 14 16 17 18 p M NN A 19 Clear DIN Ee acen cia 14 CNC At E 14 Compression Settings iia 26 COn EE 12 35 Ss E 12 DE EE 16 19 37 EE 12 DOW RE 63 Eet 16 37 Edit personal information cccccccnnnnnnnnnnnon 29 A A A 12 38 Get A A udi adists 8 PANG WEE 12 38 alo EE 12 14 16 17 18 19 Leet EE 12 34 EE 33 Sek EI 37 Page 74 of 77 page hull m S 12 34 Ee 34999 ODLUOPS ege eege See 12 Pasea 8 A drtidton udis dti 63 eene 14 17 Eege EE 17 18 A A E E 7 8 e 14 FRG aU ies acca re ate destin earn 37 EE 16 Reset Al EE 16 PEA Ae ege 12 34 to Phonebook e 14 17 Tans ERN 12 34 LTD ceto A Re SANG Om recente 63 a EAEE TETA 37 ee eebe 63 Use recommended values 28 Vore ET 12 EE 1 CH Mee e ad 34 AO Te tr 24 Call EE e 68 Call Statistics wndow sss 68 ECH tO meer Var arene ener ret terre EIE rere te 12 Calls H 323 direct PC to PC sususs 32 CA nt 32 Ree EE Proxy tds 32 Through an H 323 Gatekeeper 000neeennn 32 Through an H 323 Gateway 32 Using advanced H 323 syntax 32 Us
48. dio Settings available in the Advanced Mode interface only and may be unavailable for some service profiles Advanced audio and compression settings such as Compression settings or SJ Labs Extensions are explained in detail in the Compression and Advanced Audio Settings section Do not change them unless you completely understand what you are doing or you may severely degrade the SJphone performance 3 4 Interface Options You can change the language of SJphone user interface on the Interface tab You may select the following options 1 The default language English 2 The language specified by the current service profile 3 A language from a list of available language packs You may also make SJphone show all confirmation messages Language Use default language TM wj i User Information Call Options Profiles Audio Hot Keps que It selected SJphone will use its default Skins Interface Neighborhood Support Jabber interface language English SE Use language specified by If selected SJphone will use the Use default language Service Profile interface language specified in the current service profile O Use specific language E Use specific language If selected SJphone will use the interface language from a list of available language packs Show all confirmations If this option is selected SJphone shows all confirmation messages SJ Labs 1999 2007 Page 27 of 77 pages Configuring SJ phone
49. e If you hear hissing noise from your speakers while talking try the following e Move the microphone farther from the speakers e Decrease the microphone or speaker sound level If the problem persists contact SJ Labs technical support 6 4 Connection Issues If your host or the host being called is on a private network VoIP communication using the H 323 protocol is possible only through a Gatekeeper This is a feature of the H 323 protocol If you experience problems in connecting with a remote host try to check the connection using the Ping command in the DOS prompt Refer to Windows documentation for details The Ping command can also be used to check communication delay with the host being called Reasonable roundtrip time should be 100 200 ms for a dedicated and 200 300 ms for dial up connection The delay should vary within 10 of average connection delay If the delays are unexpectedly long contact your Internet provider or system administrator Lost packets should not exceed 10 15 for good communication quality If you loose speech fragments due to a large number of lost packets try to adjust codecs or turn on the SJ Labs data recovery engine Go to the Compression and Advanced Audio settings section for details or contact your Internet provider or system administrator for assistance If the number of out of order packets is large your network is overloaded or unstable Congestion in packet switched networks can cause packets
50. e Get key button and Follow the Get Key instructions SJ Labs 1999 2007 release Mar 19 2007 Build 1 65 37 e Enter your activation key and click the OK button The activation key is case insensitive If you receive the key electronically you may copy and paste it to the SJ phone registration message using the Paste button If you do not have the activation Key yet e Click the Get Key button The Product Registration page will appear in your default web browser T Product registration Existing user New user Login E mail RRGexample net Your e mail address or Activation Key Password eeeeeesee Password Repeat 260000000 Save my password password on Name or this computer business Richard Roe Country of USA residence I forgot my password Select SEN SJphone for Wm 27 Subscribe to SJ mailing list Announces of new releases new features etc e Enter the necessary information and click the Register button A confirmation e mail will be sent to your E mail and the Awaiting Confirmation page will appear in your default web browser ei Labs y Z 1 VOICE OVER IP SOFTWARE Awaiting confirmation An e mail from SJ Labs has been sent to your address Please confirm the registration by clicking the link in that e mail Go to logon page e When the mail arrives click a link in the mail The Congratulations
51. e Login is either an activation key of an SJ Labs registered product or your e mail address used for the registration If you come to this page from an already registered product its activation key will be entered into Login automatically The Main Menu page will appear in your default web browser ias A ME VOICE OVER IP SOFTWARE Main menu User Richard Roe RR example net Free product registration All registered products Change personal information Log off e Click Change personal information The Change personal information page will appear in your default web browser CS Labs A S Change personal information User Richard Roe RR example net E mail RRGexample net Password eeeeeee Repeat password eeeeeec enter the password only if you want to change it Mame or Business name Richard Roe Country of residence USA Subscribe to SJ mailing list Announces of new releases new features etc submit changes Disregard changes and return to the Main Menu e Change required information and click the Submit changes button SJ Labs 1999 2007 Page 9 of 77 pages Welcome to SJ phone SJ phone User s Guide If you forgot your password e Click the Options button on the SJphone Main panel The Options panel will appear e Select the Support tab then click the Register button An SJ phone registration message will appear e Click the Get Key button
52. eatures S phone User s Guide different restrictions and different methods are required to traverse a NAT SJphone provides most of them NAT traversal methods Below are NAT traversal methods that SJphone supports Which is to be used depends on your ITSP on your network configuration etc Always consult your ITSP support or and network administrator when in doubt 1 Symmetric media streams SJphone is preconfigured to use it No additional configuring is required 2 STUN protocol 3 rport SIP extension 4 OPTIONS request registration refresh 5 Outgoing INVITE transaction refresh Settings in the Call through SIP Proxy profile type for the NAT traversal Attention You must completely understand what you are doing while changing these settings Always consult your ITSP support or and network administrator when in doubt Consult your ITSP or SIP Proxy administrator on which method to use 1 A second proxy is used for NAT traversal Enter the proxy s DNS name or IP address to the Proxy for NAT field on the SIP Proxy tab Enter the port number if it is not a default value 5060 and there is no this information in the NAPTR SRV DNS records Note If a second proxy for NAT is used SIP messages do not include the STUN information 2 One proxy supports NAT traversal or rport Disable STUN usage by clearing the Use discovered addresses in SIP option on the STUN tab 3 One proxy does not support NAT traversal Select t
53. eper e Click the Options button on the SJphone Main panel and go to the Profiles tab e Click the New button A Create New Profile window will appear e Select Calls through H 323 Gatekeeper in Profile specify a name for the profile and click the OK button e Specify the required profile options and click the OK button The Profile Options tab will show the name type and other profile s properties E Profile Options H 323 Gatekeeper H 245 Media Channels STUN Profile Options Initialization Be E Create New Profile Name Test H 323 GE Type H323Gatekeeper File Test H 323 GE ini Profile type Version H Important nate Calls through H 323 GE Profile For a call through an H 323 gatekeeper Gatekeeper information is permanently stored in the profile Caller information can be easily changed by re initializing Page 56 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Initialization ES Profile Options Edf Gatekeeper Account A user account on the gatekeeper H 323 Gatekeeper H 245 Media Channels STUN Gatekeeper Phone You may register with a gatekeeper using ESAS pee eee ta ote Spee ae only a phone number If someone calls pica D E gles this number the gatekeeper will direct the Gatekeeper Account V call to you Contact the gatekeeper Gatekeeper Phone administrator for details Gatekeeper Password Gatekeeper Password A user password on the gatekeeper Caller ID Caller ID This numb
54. er may be used by the gatekeeper for call identification and billing Contact your gatekeeper administrator or VoIP service provider for details H 323 Gatekeeper E Profile Options Ea Gatekeeper The Gatekeeper IP address settings Profile Options Initialization H 323 Gatekeeper H 245 Media Channels STUN Gatekeeper Gatekeeper settings d d d ress Gatekeeper address EE Be cup s Gatekeeper registration parameters Reregister Some gatekeepers require their users to re very secon 1 in ti i i Ro DM E every seconds register after a certain time interval Time PI A interval between re registration with a gatekeeper If you want to disable this feature clear this option On re registration This option specifies what SJphone will failure do if it fails to re register with a gatekeeper Available options are Keep trying to re register or Continue unregistered In the latter case it will stop attempts to re register alert the user and disable gatekeeper usage On re registration failure List of known gatekeepers Your system administrator or VoIP service provider may give you a file with a list of known gatekeepers Such files can be used for SJphone versions for all OS Click the Select Gatekeeper button to activate the Known Gatekeepers panel Address Shows the gatekeeper address Status Shows the gatekeeper status The status may be Indeterminate In progress Available Rejected Not responding H
55. er to dial gt lt Address type gt gwhunt lt Addressl gt lt phone number to dial gt lt Address2 gt lt File with GW profile gt lt AddressType gt gk a lt Addressl gt ip lt Address2 gt lt ip address gt lt dns name gt b lt Addressl gt h323id lt Address2 gt lt registered user alias with GK gt c lt Addressl gt el64 lt Address2 gt lt user s phone number registered with GK or respondent s phone number in PSTN gt All parameters are not case sensitive You may use and space in telephone numbers Page 68 of 77 page SJ Labs 1999 2007 SJ phone User s Guide H 323 Address Examples If you want to call e A host jd example com 192 168 1 12 Type in the Call To field H323 1P jd example com Or H323 1P 192 168 1 12 e A phone number 135 7975 through the H 323 Gateway n323gateway example com Type in the Call To field H323 GW h323gateway example com 1357975 e A user with the nickname doe registered with the H 323 Gatekeeper Type in the Call To field H323 GK H323ID doe e A phone number 135 registered with the H 323 Gatekeeper Type in the Call To field H323 GK E164 135 e Anexternal phone number 9 5557975 through the H 323 Gatekeeper Type in the Call To field H323 GK E164 95557975 5 7 SIP URI Syntax A SIP URI can be represented as the following string sip user password phone number gt lt DNSname ipaddress parameterl paramvaluel parame
56. es Advanced Features SJ phone User s Guide STUN E Profile Options Profile Options Initialization H 323 Gatekeeper H 245 Media Channels STUN Server Address 3478 Advanced Options Refresh timeaut 1200000 Conclusive response timeout Retransmissions number Use discovered addresses in H 323 If this option is selected SJphone will use addresses discovered by the STUN procedure in H 323 packets Recommended status Cleared Server Address The address and port of the STUN server May be either a DNS name or IP address Unless instructed otherwise do not change this option Advanced Options Use this option if the STUN discovery procedure works unstably or does not work at all Always consult your ITSP support or and network administrator when in doubt Do not change them unless you know what you are doing Refresh timeout A time interval in milliseconds after which a status of each network interface 1s determined Should be at least 100 msec Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re transmitted answers after the first answer to the STUN query has been received Should be at least 100 msec RFC3489 recommends 10000 The special value 0 means that the STUN client will not wait for the re sent answers Retransmission number The maximum number of re transmitted first STUN queries when the network interface status is being determined Should be less than or equa
57. et connections The current SJphone version supports SJ Labs data recovery engine Attention Use it only while communicating with other SJphone M compatible software SJ Labs data recovery engine sends additional IP packets This doubles bandwidth requirements but completely restores up to 50 of lost packets This feature is useful for wideband but unstable connections such as Mobile Internet WaveLan or Radio Ethernet Advanced Audio Settings Click the Advanced Settings button on the Audio tab to reach the Advanced Audio Settings panel E Advanced Audio Settings Ed If SJphone plays back DTMF signals too loudly you may 1500 Mx disable local DTMF playback by selecting the Disable local 16000 DTMF playback option Driver sampling rate Hz Driver buffer size ms 20 wi Do not Send Silence If this option is selected SJphone iver i Hel Driver input queue length 10 does not send IP packets when you are silent or you mute Driver output queue length 4 SJphone That reduces network load RTP jitter queue length le Disable local DTMF playback Do not send silence Enable Full duplex drivers Enable noise reduction Enable Adaptive Echo Canceller AEC AGC mode CO Hardware The following settings allow you to change sizes of various internal SJphone M sound buffers and queues if you experience problems with sound Do not change them unless you completely understand what you are doing or
58. f the STUN discovery procedure works unstably or does not work at all Always consult your ITSP support or and network administrator when in doubt Do not change them unless you know what you are doing A time interval in milliseconds after which a status of each network interface 1s determined Should be at least 100 msec SJ Labs 1999 2007 Page 51 of 77 pages Ac Advanced Features SJ phone User s Guide Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re transmitted answers after the first answer to the STUN query has been received Should be at least 100 msec RFC3489 recommends 10000 The special value 0 means that the STUN client will not wait for the re sent answers Retransmission number The maximum number of re transmitted first STUN queries when the network interface status is being determined Should be less than or equal to 13 Initialization To initialize or re initialize this profile e Right click the SJphone system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Re initialize selected service or e Click the Options button on the SJphone Main panel and go to the Profiles tab Select the required profile and click the Initialize button The Service message will appear E Service Test Direct H 323 Please enter this information En initialize the service profile ox
59. fail e A Caller ID for a call through a SIP Proxy You need to select a profile for calls through a SIP Proxy If there are no such profiles available you need to create such profile by yourself Go to the Creating Service Profiles section for details If your computer is on a private network you need to place the call using an available NAT traversal technology Go to the NAT Traversal and SIP section for details e An Alias User Name on an H 323 Gatekeeper You need to select a profile for calls through gatekeepers If there are no such profiles available you need to create such profile by yourself Go to the Creating Service Profiles section for details e A Regular Telephone Number You need to select a profile for calls through a proper SIP Proxy or H 323 Gatekeeper or Gateway if you want to call a regular telephone number Ask the server administrator for details If there are no such profiles available you need to create such profile by yourself Go to the Creating Service Profiles section for details You may also need to add a prefix to the phone number to route calls to phones through required gateways Ask the gateway administrator for details If you have Microsoft Outlook or Outlook Express installed on your computer you may call the numbers stored in its contacts Go to the Contacts section for details You may also use a Gatekeeper to make a call to a regular telephone number e A Nickname in the Phonebook You need to specify a
60. ge 67 of 77 pages Advanced Features SJ phone User s Guide EZ MME statistics Audio Recording Audio Playback Audio Ringing Adaptive Echo Canceller Statistics Device name DirectSound Input Buffers 320 State started Output Butters 3200 Mu 0 000000 Input channel Gaindut 000000 TotalBut ers 15230 Foe fAEC 000000 Speed 32008 07 bytes 1 Blut put Output channel IndexAEC TotalBuffers 19046 TotalBytes 121829440 Speed 32018 16 bytes 000000 l TotalBytes 12185600 Avlnpur O 000000 Call Statistics You may also see various multimedia statistics for each call Right click the call and select Call Statistics The Call Statistics window will appear BS Call Statistics Incoming Outgoing Bytes Total 078100 Bytes Total 0785325 Data Total 1523940 Data Total 1524105 Packets Packets Codec GSH 3 Codec GEM i3 Total 461860 Total 46185 Events oO Events Dropped Lost Duplicate Permuted Jitter buffer Latecomer Jitter Buffer Resets Over flow Under flo Length Fill Nominal 5 6 H 323 Address Syntax An extended H 323 address can be represented as the following string h323 lt AddressType gt lt Address1 gt lt Address2 gt where lt AddressType gt ip lt Addressl gt ip address gt dns name gt lt Address type gt gw lt Addressl gt lt GW ip address gt lt GW dns name gt lt Address2 gt lt phone numb
61. gh an H 323 Gatekeeper 56 Calls through an H 323 Gateway 52 Direct H 323 PC to PC calls 49 Direct SIP PC to PCG call eiu 46 Received Calls veses 14 Registering SJphone iia 7 Page 76 of 77 page Remote copnsole 10 Respondent tab Contacts COMMEN toco 16 EEN ia 16 Edit Dials NEE 16 EH tege 16 E EI E Ceza 16 ON 16 NEE w E id 16 Etgen 16 ROSU EE 34 HNE WAV era 29 KOEIE E ER E PE EE E ET E E EA 29 DOF METER NE 62 EENEG 36 Shortcut menu Audio Wizard id Ste data ees 25 Auto accept calls aria 24 33 Block Caller ID delivery 24 Bus GE E rta ida 10 Calle StAUISUCS Sicilias 68 Cancel Recording occcccccccnnnnnoccnnnnnnnnnnnnnnos 10 Conference Mode 35 DO Not Bh lt EE 33 Do not disturb mode 24 Enter UN Der aa des 34 O S 38 Hold snc Reb ico Hebe tendi 34 LOS e ET 36 MME SAS CCS ee 66 Mu te microphone 3 59 ii 34 DUONG sete tetrad ieee ea ences 23 EELER 13 Re initialize selected service 36 Reject anonymous calls 33 Rest dE ooo tei e 38 er EE 34 SCC Eed 36 SAW 66 S DUEOO Sect scettur pentru S 38 SEALE RECON ebe 10 A e O 10 To Advanced Mode 23 TOs Sia Plo Mods ia 23 VOICI A 35 Show all confirmations eere 27 SA A eee 37 SIP WRT Sta cas 69 SJ Labs Extensions eee 63 Eostidala TeGOVetV EE 63 SJ Labs 1999 2007 SJ phone
62. he Use discovered addresses in SIP option on the STUN tab Enter STUN settings on the STUN tab For the most cases the default settings are correct This is the worst case and you may experience problems with calls Consult your ITSP Internet Telephony Service Provider support or and network administrator in this case 5 3 Compression and Advanced Audio Settings available in the Advanced Mode interface only and may be unavailable for some service profiles To change the compression or advanced audio settings click the Compression or Advanced Settings buttons on the Audio tab Attention You must completely understand what you are doing while changing these settings or you can severely degrade SJphone performance Compression settings Codec preferences When two VoIP systems are establishing a call they negotiate an audio compression codec they are going to use Which codec to choose depends on many factors what codecs are installed on the systems bandwidth limitations desired sound quality etc You may adjust SJphone codec preferences on the Compression Settings panel During the negotiation SJphone offers to the remote system the first codec from the list If the remote system rejects the codec SJphone offers the next one from top to bottom until they both accept the codec You may arrange the codecs in the desired order using the Move Up and Move Down buttons The Use Default button selects the default codec preference
63. he respondent and put her him on hold To include the respondent back to the conference select her him and resume the call To switch back from the conference mode click the Conference button on the SJphone M Main panel once again You may also right click the SJphone M system tray icon or skin and select Conference Mode on the shortcut menu 4 6 Find Other SJphone Users on the Local Network available in the Advanced Mode interface only and may be unavailable for some service profiles When running SJphone M constantly sends broadcast messages to the local network Other SJphone Ms running on computers on this network receive these messages and add the SJphone M to their Neighborhood list You may enable or disable this feature Go to the Neighborhood Options section for details To automatically find other SJphone users on your local network e Click the Contacts button and select the Neighbors tab Go to the Neighbors section for details 4 7 Receive a Voice Mail Note Your service should support this feature If you have voice mail waiting you will see a message showing how many messages are waiting To listen to the messages right click the system tray icon or skin and select Voicemail on the shortcut menu and follow instructions from the server 4 8 Send a DTMF Signal SJphone M supports DTMF signal sending both for the SIP and H 323 protocols To send a DTMF signal e Click a digit button on the Main panel or
64. his feature is selected SJphone M may not detect silence correctly and fragments of your speech may be lost Enable Direct Sound for improved audio performance Select Enable Direct Sound for improved audio performance if your sound card supports DirectSound This will decrease sound latency time Most sound cards from Turtle Beach Yamaha Creative Labs Page 26 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Configuring SJ phone excluding the Ensoniq based AudioPCI types Diamond Crystal or Microsoft USB speakers support this feature SJphone M supports DirectX version 9 0 and higher Sound Devices If your computer has several sound devices you may select which one will be used to play incoming Recording ringing Ringing and record outgoing Playback sound SJphone uses a system default audio device to play audio during a call unless you manually select a specific audio device in this option If the system does not find this device SJphone will use the system default audio device When the system finds the specified audio device SJphone M will use it again If you have installed a USB handset or other audio device A new audio device will appear in your system Go to the Audio tab and select the device as the Playback and Recording device 1n Sound devices To use handset buttons and ringer with SJphone M you need to download and install a special driver from the SJ Labs Inc web site Compression and Advanced Au
65. ine SIP UR EE 33 callto parameters det er re cea rniii 65 Callto DI REH 37 65 Codec preferences ee 63 CONECTA lao 63 A O dues Museen o dme e 63 Codecs CDL M X 63 G711 A Law and G711 u Law 63 SN 63 EI o 63 Command Line Switches essssessseoeeeseses 65 Compression settings esses 62 Codec EE Eeer 62 SJ Labs Extensions urinean Eed 64 SJ Labs 1999 2007 SJ phone User s Guide I ndex Compression Settings cccccccoooooncnnnnnnnnnnnnnnns 62 KEIER 35 Contact information and technical support 10 COMMAS E 14 Contacts EE 18 Contacts Outlook 17 Controls e 26 A O 26 Corporate Trew all sl 29 Creatine Protestan 39 Customized Incoming Call Sound 20 D sktop ShottCUt visir 37 RE BEE 13 Dialede alls nier t oin idet 14 Don t allow exceptonsg 30 DIM E 35 DTMF sending H 245 alphanumeric occccccccnnnnocncnnnnnnnnnnnnos 70 A E 70 A O 69 9 051 keypad serranas 70 REC ani 69 SID INBOL sane 69 DTMF Signal Sending ett tts 69 Gale Kee peras dene eite podes e Sad 68 GALE WAY 68 H 9525 Address Syntax camila dios 68 Hold a M 34 Home NE Work is 29 TOER So dis 21 How to Ans wera Cala 33 Control Calls arseen 34 Create a Desktop Shortcut to a Respondent 37 E EE io o 38 enee ei e ET 38 Find other SJphone Users on the Local ING EW OL E 35 Eeer 32 Receiverd Voice Moll iii ai 35
66. instructions ES Audio Wizard Step 1 of 7 This wizard helps you to tune the sottohone audio settings To start tuning 1 Close all other programs that play or record sound 2 Make sure that speakers and microphone are plugged in and turned an Click Hest to continue ES Audio Wizard Step 2 of 7 Use Directs for the best performance Directs improves audio performance by shortening the time interval between the moment audio is sent and the moment You receive it Directx decreases sound latency but may cause problems with some sound cards You have Directx version H Ua or newer installed Click Nest to continue ES Audio Wizard Step 4 of 7 Playback Recording K 10004 Ringing IF You want to change systems default audio devices click this button System Audio Settings Click Nest to continue ES Audio Wizard Step 5 of 7 To test the microphone and adjust recording level read the following text into the microphone am using the audio setup wizard Now it i checking whether my microphone iz plugged in and working properly The Level slider will automatically adjust recording level You map monitor the microphone level on the Indicator and adjust it manually using the Level slider Level Click Next In continue Enable mic boost Check that speakers or headphones are plugged in and turned an To adjust playback volume click the Test button to hear a sample sound and use the
67. is configured correctly 1 4 Installing SJphone Attention Win2000 XP users You must have administrative privileges to install SJphone M If you are not sure whether you have such privileges you almost certainly do not have them Contact your system administrator for assistance Attention Windows 2000 You need to install Microsoft Installer 2 0 from www microsoft com before installing SJphone To install SJphone e Download and run the installation file e Follow the on screen instructions To uninstall SJphone go to Control Panel gt Add Remove Programs gt SJphone gt Install Uninstall To start SJphone go to Start gt SJ Labs program group gt SJphone gt SuJphone 1 5 Registering SJphone You may register your SJphone The registration is free and removes the advertising pop up window You will also be able to receive information about new SJphone releases To register your SJphone on line e Click the Options button on the SJphone Main panel The Options panel will appear e Select the Support tab then click the Register button An SJ phone registration message will appear SJ Labs 1999 2007 Page 7 of 77 pages Welcome to SJ phone SJ phone User s Guide E3 SJphone registration Enter a new Activation Kev ro IF you receive the Activation Kev electronically you may copy iE and paste to the Fields below te using the Paste button Ta obtain the Activation Key click th
68. is option when microphone sensitivity 1s poor Hardware SJphone adjusts sound level itself by changing system sound settings 5 4 Command Line Switches You can run SJphone M from a command line In order to do this click the Start gt Run gt Browse to find the place where SJphone exe 1s installed or run it from the Windows Command Prompt c Program Files SJphone 1 651SJphone exe Syntax SJphone lt DialString gt lt keys gt where lt DialString gt 1s either an Extended H323 Address or SIP URI keys 1s one of the following or h Or help invokes command line switch help 1f FileName SJphone M writes its log to FileName This key may be used with other keys bugreport Starts writing a bug report immediately after SJphone M startup 1f FileName SJphone M writes its log to FileName This key may be used with other keys d SJphone M hangs up all existing calls callto URL SJphone calls to the specified URL where URL is an URL specified as a host name example jd example com an IP address type ip example 192 168 1 12 type ip a telephone number type phone example 1357999 type phone a call through a default Gateway or Gatekeeper whichever is selected by the default profile a telephone number gateway lt gatewayname gt type phone example 1357999 gateway h323gateway example com t ype phone a call through a specified Gateway a SIP URI type sip example jd example com type si
69. it Click this button to edit the selected record The Speed Dial Key window will appear E gt Speed Dial Key 1 Provide name or address to be dialed Note iF your handset supports speed dialing then the address will be picked up From Ctrl lt key gt field x Cem Come Reset Click this button to delete the information in the selected record Ctrl lt key gt Alt key Reset All Click this button to delete the information in all records Help Click this button to activate SJphone Help SJ Labs 1999 2007 SJ phone User s Guide SJ phone Panels and User Features Neighbors You may see other persons who are using SJphone on your local network You may call them or add to Contacts Attention This feature works only on local area networks If you use a personal firewall on your computer make sure that it does not block UDP port 5003 E Contacts Call Click this button to call a selected neighbor Dialed Missed Receved Phonebook Speed Dial Neighbors Jabber Roster OperaContacts Dutlook Contacts Refresh Click this button to refresh the list of neighbors Edward Erwine POEM 1 h323 p 192 168 100 13 1720 ENTE to Phonebook Click this button to add a respondent A e P from the Neighbors list to Phonebook i323 1p 182 152 100 12 1720 Properties Click this button to view the information about a selected neighbor Help Click this button to activate SJphone Help
70. l to 13 Initialization To initialize or re initialize this profile e Right click the SJphone M system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Re initialize selected service or e Click the Options button on the SJphone Main panel and go to the Profiles tab Select the required profile and click the Initialize button The Service message will appear Page 60 of 77 page SJ Labs 1999 2007 SJ phone User s Guide E Service Test H 323 GK Please enter this information to initialize the service profile Phone Number 9221234 Caller ID 5551234 Save service information permanently e Enter the required information and click the OK button Select Save service information permanently if you do not want to enter this information every time you select this profile 5 2 NAT traversal and SIP Symptoms that you have problems with NAT e Audio goes only one way either inbound or outbound e Incoming calls cannot reach you Note If you experience problems with NAT your best friend s 1s your ITSP support or and network administrator Always consult them when in doubt Most likely you are behind a NAT if you use an Internet gateway connecting your local network to a broadband network via a DSL or cable modem use Internet Connection Sharing in Windows XP or are on a private network your computer has an IP address like
71. le An SDK for developing third party VoIP applications Attention Advanced lost packet recovery is not fully H 323 compatible Use it only while communicating with other SJphone compatible software Page 6 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Welcome to SJ phone 1 2 SJphone Features Coming Soon e Video e Session recording e Speex codec To learn more about these features and to obtain the latest version of SJphone go to the SJ Labs web page at http www sjlabs com 1 3 System Requirements A PC running Windows ME 2000sp4 XPSP2 Hardware requirement e At least Intel Celeron 300 CPU with 32MB for Windows ME 128MB for Windows 2000 256 for Windows XP e A full duplex sound card with a microphone and speakers or any USB phones Installed latest DirectX 9 0 at least is strongly recommended you can check it by dxdiag exe Please use latest drivers for soundcards and USB phones e Any kind of broadband TCP IP connection like wired or wireless 802 11x 802 16x Ethernet or wide area connections WAN like DSL EI TI etc are recommended You will get a better sound quality with a wideband connection but a v 90 analog modem is enough if you are using voice compression with an appropriate codec e If you need to place a call to from PSTN you must have an ITSP account or access to an H 323 or SIP Gateway like CISCO 26xx 36xx 3700 53xx etc Refer to your gateway manual to check whether your gateway
72. ll necessary information in the Phonebook about the nickname you want to type in This can be done on the Contacts panel e An H 323 Address SJphone M supports the advanced H 323 address syntax No service profiles are required for this call H 323 Address Examples If you want to call e A host jd example com 192 168 1 12 Type in the Call To field H323 1P 3jd bigcom com Or H323 1P 192 168 1 12 e A phone number 135 7975 through the H 323 Gateway n323gateway example com Page 32 of 77 page SJ Labs 1999 2007 SJ phone User s Guide How to Type in the Call To field H323 GW h323gateway example com 1357975 e A user with the nickname doe registered with the H 323 Gatekeeper Type in the Call To field H323 GK H323ID doe e A phone number 135 registered with the H 323 Gatekeeper Type in the Call To field H323 GK E164 135 e Anexternal phone number 9 1357975 through the H 323 Gatekeeper Type in the Call To field H323 GK E164 91357975 e ASIP URI SJphone M supports the advanced SIP URI syntax No service profiles are required for this call SIP URI Examples If you want to call e A host jd example com 192 168 1 12 Type in the Call To field sip jd example com or sip 192 168 1 12 e A user johndoe at jd example com Type in the Call To field sip johndoe jd bigcom com e A phone number 135 7975 through a SIP gateway sipgateway example com Type in the Call To field sip 135 7975 sipgateway example com user phone And click the Dial button on
73. ly SJphone does not send these codes to the server SJ Labs 1999 2007 Page 21 of 77 pages SJ phone Panels and User Features SJ phone User s Guide Ignoring all incoming calls during one call 70 lt number to dial If this code is added as a prefix to the number to dial SJphone will reject all incoming calls during that call As soon as that call ends SJphone M will continue to accept calls in the way set on the Call Options tab This code can be used if you make an important call and do not want to be interrupted Restoring Caller ID delivery 82 lt number to dial If this code is added as a prefix to the number to dial SJphone M will show your Caller ID even if Block Caller ID delivery 1s selected on the Call Options tab Changing Caller ID delivery 67 number to dial If this code is added as a prefix to the number to dial SJphone will change the Block Caller ID delivery option specified on the Call Options tab to the opposite That is if the Block Caller ID delivery option is selected this code will make SJphone show your Caller ID for that call only or if the Block Caller ID delivery option is cleared this code will make SJphone M hide your Caller ID for that call only Page 22 of 77 page O SJ Labs 1999 2007 SJ phone User s Guide Configuring SJ phone Ill Configuring SJphone This chapter explains how to configure SJphone basic settings Attention When any of the Options tabs is active SJ
74. not disturb mode on and off on the SJphone M shortcut menu Right click the system tray icon or skin to access this menu Outgoing Calls You may Block Caller ID delivery to conceal your name username and other sensitive information during a call as much as possible If this option 1s selected your call will come as Anonymous from the sip anonymous anonymous invalid address Please note that the policy of accepting delivering anonymous calls varies for service providers You may turn this option specifically for a call on the shortcut menu Right click the system tray icon or skin and select Block Caller ID delivery on the shortcut menu Incoming calls Automatically accept incoming calls Skins Interface M elghborhood Support Jabber User Information Call Options Profiles Audio Hot Keys Automatically ignore Incoming calls incoming call after secs Automatically accept incoming calls C Automatically ignore incoming call after hs zer Ignore all incoming calls do not disturb mode f is ind Ignore all incoming calls Outgoing calls Session initialization timeout sec Outgoing calls Session initialization timeout MAT mapping refresh Timeout sec Block Caller 1D delivery NAT mapping refresh Select this box if you want SJphone to accept all incoming calls automatically Select this box if you want SJphone to automatically ignore an incoming call if you do not accept it within
75. nt other SJphone users to view your picture oe Browse Click this button to browse for your picture Use image C Program FilessSJphone 1 5555 ander Image should be a 32x32 ra bmp png or pea fle less i 10 Kb than To personalize your SJphone copy e Click the Options button on the SJphone Main panel The User Information tab will appear e Enter your personal information and click the OK button Note Some ITSP require that the Name on the User Information tab should coincide with Account or Caller 1D entered during profile personalization You may add a picture to your personal information The picture should be 32x32 pixels All other SJphone users will see it on their main panel if the H 323 VoIP protocol is used SJphone will use unknown as the username if you do not specify it in the Name field or this field is cleared and left blank Note This information will be available to your respondents while you are on a call SJ Labs 1999 2007 Page 23 of 77 pages Configuring SJ phone SJ phone User s Guide 3 2 Call Options You may set call options on the Call Options tab Incoming Calls You can configure your SJphone to automatically accept or reject all incoming calls Only one of the Automatically accept incoming calls Automatically ignore incoming call after secs or Ignore all incoming calls checkboxes can be selected at a time Alternatively you can turn Auto accept calls or Do
76. ny other H 323 softphones and stand alone H 323 phones e with other people in your company through your H 323 IP PBX system such as Cisco Call Manager e with all other people around the world through any H 323 ITSP accounts e with a computer or telephone on a private network through a Gatekeeper e aregular telephone using most H 323 Gateways Instant Messaging Jabber Presence Jabber Simple Chat Jabber vCard Display Editor Jabber Customizable Rules for Placing Calls from the Roster Jabber full support for TLS transport Features that make SJphone Easy to Use e Skins allow you to change the appearance of the SJphone M Main panel e Call any host by its name or IP address e Proven Interoperability with most IT service providers you can download profiles for some of them e Fast Service switching between ITSP IP PBX Gatekeeper Gateway or SIP Proxy settings and GUI SJ Labs 1999 2007 Page 5 of 77 pages Welcome to SJ phone SJ phone User s Guide Contacts call logs and speed dialing Outlook and Opera contacts Call a computer or telephone on a private network through a Gatekeeper Call transfer hold and mute Can automatically accept incoming calls or reject them immediately the Do Not Disturb mode or after a specified time Automatic discovery of neighbor SJphones Respondent list allows you to maintain and manage multiple calls Dial pad to type in numbers and send DTMF signals sent using the either as audi
77. o INFO message or out of band methods Audio Wizard that allows the user to set audio options easily and quickly Selectable Playback Recording Ringer devices switched on the fly Input and output sound level indication and control Automatically adjustable microphone volume Automatically adjustable silence detection level Support for most USB phones several drivers are downloadable Support for most popular codecs G711 GSM iLBC G729 available only in commercial versions Support for wideband codecs Noise reduction Automatic Gain Control for microphone software hardware mode Automatic Echo Cancelling AEC Automatic NAT detection Calls from to a private IP network using the NAT traversal technology Voicemail Message waiting indication Vertical Service Codes Features for Advanced Users Customized service profiles allow you to create your own profiles for calls through your H 323 Gatekeeper Gateway or SIP Proxy Multisession calls 3 way conferencing using different VoIP protocols Manual codec selection Support for extended H 323 address syntax Support for advanced SIP URI syntax Support for CallTo URL Lost and out of order packet indication Log window for operation monitoring Media Engine statistics Per Call RTP statistics QoS TOS DittServ support Advanced lost packet recovery offering better sound quality over a poor connection Optimized processor usage for HT Multicore processors Remote support conso
78. ode If this option is selected SJphone M registers with the SIP server Always select this option unless instructed otherwise Recommended status Selected Notify server of default expiration Suggested expiration interval that indicates how long time SJphone would like the registration to be valid Transport of registered contact This option specifies the suggested signalling transport Page 42 of 77 page protocol to be used for incoming calls Do not change this option unless instructed otherwise Default value Default unspecified SJ Labs 1999 2007 SJ phone User s Guide Unregister only registered contact Use separate Registrar Registrar URI Registrar mode Advanced If this option is selected during the process of unregistering SJphone will unregister only its temporary SIP URI associated with the current running SJphone M instance If this option is cleared SJphone will unregister all temporary SIP URIs associated with the permanent user address of record Recommended status Selected A very rarely used option If this option is selected SJphone M will register with a separate SIP entity rather than with the proxy specified in the Proxy URI option Recommended status Cleared A full SIP URI of the Registrar server if the Use separate Registrar option is selected This option sets the way SJphone communicates with the separate Registrar server E3 Profile Options
79. ofile Options Ea Channel usage These parameters are described in ITU Enable H 245 tunneling Enable Early H 245 H 323 and H 245 protocol specifications Do not change them unless instructed by your system administrator Page 50 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Media Channels DTMF sending methods are described in the DTMF Signal Sending section E Profile Options Profile Options Initialization H 245 Media Channels STUN Audio channels Open audio streams after remote opened Only when Slave Symmetric made if possible Enforce audio open in mm sec Hangup if Failed to open outgoing audio Hangup if failed to open Incoming audio channel in ver DTMF sending Send DTMF as Audio channels These parameters are described in ITU H 323 and H 245 protocol specifications Do not change them unless instructed by your system administrator STUN co E Use discovered addresses in H 323 Server Address Advanced Options Refresh timeout Profile Options Server Address 3478 Advanced Options Refresh timeout 1200000 Conclusive response timeout Retransmissions number If this option is selected SJphone will use addresses discovered by the STUN procedure in H 323 packets Recommended status Cleared The address and port of the STUN server May be either a DNS name or IP address Unless instructed otherwise do not change this option Use this option i
80. ofile and click the Initialize button The Service message will appear E Service Test SIP Proxy Please enter this information to initialize the service profile o Caller ID 5551234 Save service information permanently e Enter the required information and click the OK button Select Save service information permanently if you do not want to enter this information every time you select this profile Direct SIP PC to PC call This profile is used to make direct calls to another computer using the SIP VoIP protocol To create a new profile for direct SIP PC to PC calls e Click the Options button on the SJphone Main panel and go to the Profiles tab e Click the New button A Create New Profile window will appear e Select Direct SIP Calls in Profile specify a name for the profile and click the OK button Specify the required profile options and click the OK button The Profile Options tab will show the name type and other profile s properties Page 46 of 77 page SJ Labs 1999 2007 SJ phone User s Guide ES Create New Profile Profile name Test Direct SIP File name Test Direct SIP ini Profile type Direct SIP Calls ha Important note Direct SIP call Profile For a direct PC to PC call using the SIP WoIP protocol Advanced De E E Profile Options Profile Options Advanced DTMF STUN Name Test Direct SIP Type SIF OK JM File Test Direct SIP ini Cancel Version H Help Profile
81. ony Service providers ITSP Such sets of options are stored in profiles An example of a call type specific profile 1s that for the direct call to a host using the SIP VoIP protocol You do not need to enter a complex dial string like sip johndoe jd example com Instead you may select the SIP direct profile and type the URL in the Call to field Or if you use several ITSPs you may easily switch between them just selecting a required profile usually supplied by the service provider You may even write your own profile with your own set of options such as your SIP Proxy Gatekeeper or Gateway parameters although that requires some knowledge of VoIP technology Some profiles require initializing that is they require the user to enter some account specific information such as a phone number access password etc You will enter this information during profile initialization Initialization information may be either permanently stored or you will have to enter it every time you switch to this profile You will specify on the Initialization tab which information is required for initialization and how it will be stored Initialization options Inquired If selected this parameter will be asked during profile initialization Saved If selected this parameter will be permanently saved Required If selected this parameter is required for this profile Attention You should have enough privileges in the system to create a profile For example y
82. ou should be in the Administrators or Power users user group rather than the Users group SIP Profiles Calls through a SIP Proxy Note If your SJphone is behind NAT please read the NAT traversal and SIP section This profile is used to make calls to another computer using a registration with a SIP proxy To create a new profile for calls through a SIP proxy e Click the Options button on the SJphone Main panel and go to the Profiles tab e Click the New button A Create New Profile window will appear e Select Calls through SIP Proxy in Profile specify a name for the profile and click the OK button e Specify the required profile options and click the OK button The Profile options tab will show the name type and other profile s properties SJ Labs 1999 2007 Page 39 of 77 pages Advanced Features SJ phone User s Guide E Profile Options DTMF STUN SIP Frosy SIF Registration Advanced Profile Options Initialization E Create New Profile Mame Test SIP Proxy Profile name Type SIPProxy Test SIP Proxy OK AA A R File name Test SIP Proxy ini File Test SIP Pros in p Profile bype Calls through SIP Proxy Version H Important note Calls through SIP Proxy Profile For a call through a SIP proxy SIP proxy information is permanently stored in the profile Caller information can be easily changed by re initializing Initialization
83. ove fancy characters from phone numbers Enable service codes Remove service codes Fix incoming Contact header Restrict identity for incoming calls Use Address Of Record as Contact URI Page 44 of 77 page SJ phone User s Guide If this option is selected SJphone will display SIP status messages from its internal SIP message list If the option is clear SIP messages will be taken from incoming SIP packets Select this option if you have a completely localized SJphone version Recommended status Cleared If the SIP proxy supports this feature enter a voicemail number or address If this option is selected SJphone will remove and space from dialed phone numbers Recommended status Cleared If this option is selected SJphone M will follow issued vertical service codes If this option is selected SJphone M will remove vertical service codes before sending an entered number to the server If this option is selected SJphone will change the SIP Contact header trying to compensate for packet address changes made by various NAT systems Select it if you have problems in making calls between open Internet and private networks Recommended status Cleared If this option is selected SJphone M will conceal your name username and other sensitive information for incoming calls as much as possible Please note that the policy of accepting delivering anonymous calls varies for service provider
84. p a call to the user ja at the host example com using the SIP protocol any string type hangup example hangup type hangup all active calls will be terminated lt DialString gt type dialstring example h323 gk h323id Gedy type dialstring a call to user Gedy registered with the current gatekeeper The parameter existingcalls may be added to any callto string This parameter specifies what to do with active calls existingcalls leave default leaves all calls in their current state SJ Labs 1999 2007 Page 65 of 77 pages Advanced Features SJ phone User s Guide existingcalls hangup terminates all active calls before a new call postpone lt dialstring gt SJphone M dials the dialstring using its current profile The dialstring should be valid for the profile Callto example callto h323 gk h323id Bossttype dialstringtexistingcalls hangup all active calls will be terminated and SJphone will start a call to user Boss registered with a current SJphone gatekeeper 5 5 Log Window and Multimedia Engine Statistics available in the Advanced Mode interface only and may be unavailable for some service profiles Log Window The log window shows you technical information about SJphone M operation and call progress To understand this information you need to be familiar in depth with the SIP or ITU T H 323 protocol details SJphone Log Olea INFO HandgUp 20 45 12 DEBUG SIP Call 881 sip 192 1668 100 20 45 12 DEBUG
85. phone automatically rejects all incoming calls Attention Some tabs are not available on the default Simple Mode interface To reach them you need to switch to the Advanced Mode Interface mode switch e Right click the SJphone system tray icon or skin e Select either To Advanced Mode or To Simple Mode Attention The Advanced Mode may be unavailable for some service profiles You can reach SJphone configuration controls by clicking the Options button on the Main panel or by right clicking the SJphone system tray icon or skin and selecting Options in the shortcut menu Attention Some SJphone M skins do not have the Options button In this case right click the SJphone M system tray icon or skin 3 1 Entering Your Personal Information You need to personalize your SJphone copy when you start your SJphone for the first time You also may change this information any time you like Note This information will be available to your respondents while you are on a call Name Field for your name E mail mai Skins Interface Neighborhood Support Jabber Field for youre mail User Information Call Options Profiles Audio Hot Keys Location Field for your location Name Martin Back Comments Field for comments Emal HEGE Image You may add a picture to your personal information All other SJphone users will see it on their main Location Santa Rosa CA panel comman oT ere eS USD s Use image Select this box if you wa
86. r a new account at the Jabber server Buttons Edit personal information Click this button to edit your personal information 3 Customized Incoming Call Sound You may use an incoming call sound of your own choice if you rename the sound file into ring wav and place it in the SJphone folder default is Program Files SJphone 1 65 You may also use another sound file named beep wav as a second incoming call notification it will be played if you have an active session Place it in the same folder Those files should be in the PCM 8 16 kHz 16 bit mono format 3 8 Settings for Firewall or Other Network Device If you have a personal firewall installed on your computer a number of ports should be opened for the SJphone exe application both for inbound and outbound connections Go to the Used Port section for details Refer to your personal firewall documentation for instructions how to make necessary adjustments At some firewalls you may set SJphone exe as a trusted application that is an application which is allowed to make any connection by default Refer to your personal firewall documentation for instructions If your computer is on a home or private network behind a corporate firewall or connected to the Internet through a router with NAT the same ports should be opened forwarded on that network device Refer to your network device documentation for details 3 9 Windows XP Service Pack 2 Settings Generall
87. re initialize the profile if its account specific information changes To initialize or re initialize a profile e Right click the SJphone M system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Re initialize selected service The Service message will appear e Enter the required information and click the OK button or e Click the Options button on the SJphone Main panel and go to the Profiles tab e Select the required profile and click the Initialize button The Service message will appear e Enter the required information and click the OK button Select Save service information permanently if you do not want to enter this information every time you select this profile ES Service Test SIP Proxy Please enter this information to initialize the service profile Account Useraccount Password Caller ID Save service information permanently To clear the initialization information of a profile e Right click the SJphone M system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Logout Page 36 of 77 page SJ Labs 1999 2007 SJ phone User s Guide How to To select a profile e Right click the SJphone system tray icon or skin select Services and then the required profile or e Click the Options button on the SJphone
88. required profile and click the Rename button A Rename Profile message will appear e Enter a new profile name and click the OK button 4 10 Create a Desktop Shortcut to a Respondent You may create a desktop shortcut to a respondent When it is created you may call this respondent simply by clicking this desktop shortcut You may specify either a callto URL or a SIP URI To create a desktop shortcut e Right click anywhere on the desktop and select New gt Shortcut The Create Shortcut wizard will appear e Specify either SJ Labs 1999 2007 Page 37 of 77 pages Howto S bone User s Guide A SIP URI to the respondent The SIP URI is described in the SIP URI Syntax section Please note if SJphone is registered with a strictly outbound SIP proxy the SIP URI will be processed by the proxy and it may reject a call if the SIP URI is outside proxy s domains If you want to call e A host jd example com Type in the Create Shortcut wizard sip jd example com e A host with the IP address 192 168 12 12 Type in the Create Shortcut wizard sip 192 168 12 12 e A phone number 555 1234 through a SIP proxy proxy example com Type in the Create Shortcut wizard sip 5551234 proxy example com A callto URL to the respondent The callto URL is described in the Command Line Switches section If you want to call e A host jd example com Type in the Create Shortcut wizard ca11to jd example com e A host with the IP address 192 168 12 12 using
89. rg Attention When any of the Option tabs is active the hot keys are disabled 2 5 Vertical Service Codes May be unavailable for some service profiles SJphone supports a number of special commands that can be issued by dialing special prefixes or numbers These commands are standardized as Vertical Service Codes and also known as Star Codes in many PBX systems for more information see the NANPA site You may enable and disable the codes and control the way SJphone treats the codes on the Advanced tab in each SIP profile e To enable the Vertical Service Codes select the Enable service codes option e To make SJphone remove the Vertical Service Codes before sending an entered number to the server select the Remove service codes option SJphone M supports the following Vertical Service Codes The Do Not Disturb mode To turn the Do Not Disturb mode on 78 To turn the Do Not Disturb mode off 79 If the Do Not Disturb mode is turned on SJphone M will reject all incoming calls SJphone M does not send these codes to the server Missed Calls 51 If this code is dialed SJphone will show the Missed Calls panels from Contacts SJphone does not send this code to the server Anonymous call rejection To turn Anonymous call rejection on 77 To turn Anonymous call rejection off 87 If Anonymous call rejection is turned on SJphone will automatically reject all anonymous calls as if they were rejected manual
90. river output queue length 1s 2 1f DirectX 1s installed and used and 4 without DirectX You may check DirectX status on the Audio tab Distorted sound and clicks If you hear clicks or sound is distorted e on the remote side increase Driver input queue length e on your side increase Driver output queue length If this does not help increase Driver buffer size Sound drops If you experience sound drops e Check the number of lost and out of order packets on the Main panel without skins Go to the Connection Issues section for details e If selected clear Automatically adjust silence detection level on the Audio tab e Try to increase RTP jitter queue length Sometimes when SJphone is connected with a regular telephone through a Gateway direct and inverse sound lags may be different because audio packet buffers may have different size in SJphone M and the Gateway If the problem persists contact SJ Labs technical support SJ Labs 1999 2007 Page 71 of 77 pages Index SJ phone User s Guide 6 3 Sound Card Issues You can adjust the SJphone M sound characteristics using standard Windows audio controls or controls on the Main panel The Mic and Spk controls are connected with the standard Windows audio controls Any changes in their settings automatically change the corresponding settings at the Windows volume control panel You may also use an Audio Wizard to fine tune your sound system for work with SJphone M SJphone
91. s If this option is selected SJphone M will insert into the Contact header fields of all SIP requests and responses within a dialog its own Address of Record rather than the IP address of its host This may be useful for walled garden environments in cases when a proxy is lazy to modify the Contact header field or and insert the Record Route header field or it is not desirable achievable anyway Always have this option cleared unless instructed otherwise Recommended status Cleared SJ Labs 1999 2007 SJ phone User s Guide Ac DTMF DTMF sending methods are described in the DTMF Signal Sending section E Profile Options Profile Options Initialization SIP Pros SIP Registration Advanced DT MF STUN DTMF sending Send DTMF as RFC 2833 w Signal duration m RFC 2833 ATP payload type Signal volume dB mil In band Pause duration ms Depending on your local DTMF standard you may need to adjust some DTMF parameters If necessary consult your ITSP support or and network administrator STUN E3 Profile Options Profile Options Initialization SIP Proxy SIP Registration Advanced DT MF STUN C Use discovered addresses in SIP Advanced Options Refresh timeaut Conclusive response timeout Retransmissions number Use discovered addresses in SIP If this option is selected SJphone will use addresses discovered by the STUN procedure in SIP packets Recommended status Cleared Server Address The addre
92. s are described in ITU H 323 and H 245 protocol specifications Do not change them unless instructed by the gateway administrator SJ Labs 1999 2007 SJ phone User s Guide STUN E3 Profile Options Use discovered addresses in H 323 Server Address Advanced Options Refresh timeout Conclusive response timeout Retransmission number Initialization Profile Options Initialization H 323 Gateway H 245 Media Channels STUN Server Address 3478 Advanced Options Refresh timeaut 1200000 Conclusive response timeout Retransmissions number If this option is selected SJphone will use addresses discovered by the STUN procedure in H 323 packets Recommended status Cleared The address and port of the STUN server May be either a DNS name or IP address Unless instructed otherwise do not change this option Use this option if the STUN discovery procedure works unstably or does not work at all Always consult your ITSP support or and network administrator when in doubt Do not change them unless you know what you are doing A time interval in milliseconds after which a status of each network interface 1s determined Should be at least 100 msec A time interval in milliseconds during which the STUN client waits for re transmitted answers after the first answer to the STUN query has been received Should be at least 100 msec RFC3489 recommends 10000 The special value 0 means that the STUN client will
93. s will be taken from incoming SIP packets Select this option if you have a completely localized SJphone version Recommended status Cleared Enable service codes If this option is selected SJphone will follow issued vertical service codes Remove service codes If this option is selected SJphone will remove vertical service codes before sending an entered number to the server Fix incoming Contact header If this option is selected SJphone will change the SIP Contact header trying to compensate for packet address changes made by various NAT systems Select it if you have problems in making calls between open Internet and private networks Recommended status Cleared Restrict identity for incoming calls If this option is selected SJphone will conceal your name username and other sensitive information for incoming calls as much as possible Please note that the policy of accepting delivering anonymous calls varies for service providers DTMF DTMF sending methods are described in the DTMF Signal Sending section E gt Profile Options Profile Options Advanced DTMF STUN DT MF sending Send DTMF as RFC 2833 Signal duration ms 270 RFC 2833 ATP payload type Signal volume dB mi In band Pause duration m Depending on your local DTMF standard you may need to adjust some DTMF parameters If necessary consult your ITSP support or and network administrator Page 48 of 77 page SJ
94. ss and port of the STUN server May be either a DNS name or IP address Unless instructed otherwise do not change this option Advanced Options Use this option if the STUN discovery procedure works unstably or does not work at all Always consult your ITSP support or and network administrator when in doubt Do not change them unless you know what you are doing Refresh timeout A time interval in milliseconds after which a status of each network interface is determined Should be at least 100 msec SJ Labs 1999 2007 Page 45 of 77 pages Advanced Features SJ phone User s Guide Conclusive response timeout A time interval in milliseconds during which the STUN client waits for re transmitted answers after the first answer to the STUN query has been received Should be at least 100 msec RFC3489 recommends 10000 The special value 0 means that the STUN client will not wait for the re sent answers Retransmission number The maximum number of re transmitted first STUN queries when the network interface status is being determined Should be less than or equal to 13 nitialization To initialize or re initialize this profile e Right click the SJphone M system tray icon or skin select Services and then the required profile e Right click the SJphone system tray icon or skin once again and select Re initialize selected service or e Click the Options button on the SJphone Main panel and go to the Profiles tab Select the required pr
95. string Group Comments SJ phone User s Guide Call Click this button to call the selected respondent Add Click this button to add a new record to Phonebook Delete Click this button to remove the selected record from Phonebook Edit Click this button to edit the selected record Help Click this button to activate SJphone M Help Field for the respondent s full name Field for the respondent s nickname Field for the respondent s e mail Field for the respondent s phone number Select this box if you want to use an advanced dial string Go to the Place a Call section for details Field for the advanced dialstring for the respondent Field for respondent group Field for comments Press Alt Ctrl and click the necessary button on the main panel or press the digital button on your keyboard SJphone will place the information in the Call To field ES Contacts Neighbors Jabber Roster Opera Contacts Dialed Missed Recelved gt Ctrl Yola SIC 5553456 Ctrl sip Iidexample com Alt sip 182 158 100 14 es Ctrl h323 9w 192 168 1 5553456 ae alt h323 gk el64 5553456 ERN Ctrl h3z3 ip 192 168 100 14 Vc Alt ha23tipiyola example com Ctrl unassigned See Alt unassigned Ctrl unassigned Alt unassigned c Ctrl unassigned V7 Alt unassigned Ctrl unassigned Outlook Contacts Phonebook Speed Dial Reset All Page 16 of 77 page Ed
96. t GSH Started deder 2007 EN Accepted 3 22 2007 5 22 34 PM Ended 3 22 2007 5 22 46 PM End Reason Clear All Logs End Reason Desc Help To repeat a call e Select the call record and click the Call button or Double click the call record To view the information about a call available in the Advanced Mode interface only and may be unavailable for some service profiles e Click the Properties button The Call Record tab will appear To remove a call record e Select the record and click the Remove button To clear the logs e Click the Clear All Logs button Phonebook You can use the Phonebook panel in Contacts to store information about respondents whom you want to call later You may store either a phone number or an advanced dial string which may be any valid dial string See the Place a Call section for details SJ Labs 1999 2007 Page 15 of 77 pages Slpbone Panels and User Features ER Contacts Neighbors Jabber Hoster Opera Contacts Received Giele xis Edward Ervine 5551234 Nataly Smith sip HEIE mple com ola Johnson 5553456 S Respondent Matal Smith Mat MSimail example cam 5556709 Edit dialstring sip NSimexample corn Dialstring Group Comments Never try to call this person Speed Dial Phonebook EICR Outlook Contacts Speed Dial Add Full name Nick name E mail Phone Edit Dialstring Dial
97. ted on the General tab e Go to the Exceptions tab and select the SJphone exe checkbox e Click the Edit and then Change scope buttons and check that the Any computers including those on the Internet option is selected Change Scope To specify the set of computers for which this port or program is unblocked click an Edit a Program option below To specify a custom list type a list of IP addresses subnets or both separated by You can allow communication with this program from any computer commas including those on the Internet or just from computers on your network Name KI SJphone C My network subnet only Path C Program Files SJLabs SJphone SJ phone exe Custom list Example 182 168 114 201 132 158 114 201 255 255 255 0 e Click the OK button Now SJphone will be able to receive incoming calls No other additional settings are required for Windows or SJphone If you want to add manually SJphone to the list of programs that can accept incoming connections Go to Security Center and click Windows Firewall Check that Don t allow exceptions is not selected on the General tab Go to the Exceptions tab and click the Add Program button Click the Browse button and select SJphone exe in its home folder Default is Program Files SJphone 1 65 e Click the Change scope button check that the Any computers including those on the Internet option is selected and click the OK bu
98. ter2 paramvalue2 where lt parameterl gt user lt paramvaluel gt lt ip gt lt phone gt lt parameter2 gt transport lt paramvalue2 gt lt tcp gt lt udp gt All parameters are case sensitive Comprehensive SIP URI syntax is described in RFC3261 SIP URI Examples If you want to call e A host jd example com 192 168 1 12 Type in the Call To field sip jd bigcom com Or sip 192 168 1 12 e A user johndoe at jd example com Type in the Call To field sip johndoe jd example com e A phone number 555 7975 through a SIP gateway sipgateway example com Type in the Call To field sip 555 7975 sipgateway example com user phone 5 8 DTMF Signal Sending Depending on the VoIP protocol and service DTMF signals may be sent using various methods Which method is to choose depends on a selected service The method is specified in the service profile SIP VoIP Protocol SJphone M supports 3 methods 1 In band DTMF signals are sent as digitized sound in the RTP channel 2 RFC2833 DTMF signals are sent as special packets controlled in the RTP channel 3 SIP INFO DTMF signals are sent in the INFO message in the SIP session control channel If the SIP INFO method is selected the DTMF signals are always sent in the INFO message If the REC2833 method is selected and the remote system does not support this method the In band method will be used For a direct call the remote user does not hear DTMF signals when the SIP IN
99. the H 323 VoIP protocol Type in the Create Shortcut wizard callto 192 168 12 12 type ip e A host with the IP address 192 168 12 12 using the SIP VoIP protocol Type in the Create Shortcut wizard callto 192 168 12 12 type sip 4 11 End a Call To end a call e Select the respondent and click the Hangup button on the SJphone Main panel or press Alt h or Right click the respondent and select Hangup on the shortcut menu You may end several calls simultaneously Select the respondents right click them and select Hangup on the shortcut menu 4 12 Restart SJphone To restart SJphone e Right click the SJphone system tray icon or skin and select Restart on the shortcut menu 4 13 Exit SJphone To exit SJphone e Right click the SJphone system tray icon or skin and select Shut down on the shortcut menu or Click the Exit button on the Main panel without skin Note When you exit SJphone you will be unable to receive incoming calls Page 38 of 77 page SJ Labs 1999 2007 SJ phone User s Guide V Advanced Features The following features are for advanced users You need to be familiar with the details of the ITU T H 323 and SIP protocols audio codecs and other technical details in order to use them correctly 5 1 Creating Profiles may be unavailable for some service profiles SJphone M may use predefined sets of options for specific types of calls or for calls through different Internet Teleph
100. the information on how to obtain remote on line support Remote on line support allows the support team to solve your problem remotely They may review configuration options and immediately correct them if necessary You need to contact the support team to obtain the information how to receive the remote on line support Page 10 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Welcome to SJ phone E Options El Web Click this button to visit SJ Labs home page as Call Options Profiles Bug Report Click this button to generate an e mail bug report Audio HotKeys Interface Support Jabber Register Click this button to register your copy of SJphone Contact Customer Care Advanced Click this button to activate Remote Console Webs wat slabs com E mail sjphonetsylabs com E Remote Console 5J Labs RemoteConsole allows vou En receive remote technical support and assistance Initiate connection to the technical support team Watt For incoming connection Wait Connection Status Field will display address and Build 1 65 37 Mar 13 2007 Registered version port values Use fixed port 5001 Disconnect current support session Status SJ Labs 1999 2007 Page 11 of 77 pages Slpbhone Panels and User Features SJ phone User s Guide ll SJphone Panels and User Features 2 1 Controls on the Main Panel Attention Some SJphone skins
101. the specified time Select this box if you want SJphone to ignore all incoming calls Time interwal for which SJphone M waits for registration with a SIP proxy If it fails to register during this timeout the session will not start O disables this feature Select this box to conceal your name username and other sensitive information during a call as much as possible Method If your service provider supports Dummy packets select it to reduce server load If not select Option request Always consult your service provider network administrator if in doubt Timeout Time interval in seconds in which SJphone sends the OPTIONS requests 0 makes SJphone stop sending the requests Do not change its default value 20 unless it is absolutely necessary Anonymous calls You may set SJphone M to automatically reject all calls from anonymous respondents Right click the system tray icon or skin and select Reject anonymous calls on the shortcut menu Page 24 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Configuring SJ phone 3 3 Audio Options Audio Wizard The best way to adjust SJphone M s audio settings is to use a build in Audio Wizard It starts automatically on the first SJphone startup and will guide you through the audio setup procedure If necessary you may start the Audio Wizard later manually Right click the system tray icon or skin select Audio Wizard on the shortcut menu and follow the on screen
102. tton Page 30 of 77 page SJ Labs 1999 2007 Sj phone User s Guide Configuring SJ phone e Check that SJphone exe 1s in the Program and Services list on the Exceptions tab and its checkbox 1s selected e Click the OK button Now SJphone will be able to receive incoming calls No other additional settings are required for Windows or SJphone SJ Labs 1999 2007 Page 31 of 77 pages How to SJ phone User s Guide IV How to This chapter explains how to perform basic SJphone operations 4 1 Place a Call You can place a call to any computer that has H 323 or SIP compatible software running an H 323 or SIP compatible Internet phone or a regular phone through a Gateway or a Gatekeeper To place a call select an appropriate profile and type in the Call to field on the Main panel one of the following e AnIP address or Computer Name for a direct PC to PC call Depending on the VoIP protocol you want to use you need to select either an H 323 direct or SIP direct profile Go to the Use Service Profiles section for details If your computer is on a private network and you need to place a direct PC to PC call for the SIP VoIP protocol you may place such call only to a host in the same private network Direct SIP calls outside the private network most likely will fail for the H 323 VoIP protocol you may place such call only to a host in the same private network Direct H 323 calls outside the private network will
103. urity Center and click Windows Firewall 2 Windows Firewall Windows Firewall Ee II General Exceptions Advanced General Exceptions Advanced Windows Firewall is blocking incoming network connections except for the programs and services selected below Adding exceptions allows some programs to work better but might increase your security risk Windows Firewall is helping to protect your PC Windows Firewall helps protect your computer by preventing unauthorized users from gaining access to your computer through the Internet or a network Programs and Services Name File and archive manager This setting blocks all outside sources from connecting to this File and Printer Sharing computer with the exception of those selected on the Exceptions tab Remote Assistance O Remote Desktop C Don t allow exceptions SJphone O UPnP Framework Select this when you connect to public networks in less secure locations such as airports You will not be notified when Windows Firewall blocks programs Selections on the Exceptions tab will be ignored Y C5 Off not recommended Avoid using this setting Turning off Windows Firewall may make this Add Program Add Patt computer more vulnerable to viruses and intruders Display a notification when Windows Firewall blocks a program What else should know about Windows Firewall What are the risks of allowing exceptions e Check that Don t allow exceptions is not selec
104. us list 2 3 Skins You can choose the SJphone Main panel appearance by using skins Attention Some skins may have no Options button To access the Options panel right click the SJphone M system tray icon or skin and select Options on the shortcut menu Do not use skin Use skin from active User Information Call Options Profiles Audio Hot Keps f e a Service Profile Skins Interface Neighborhood Support Jabber Do not use skin Use skin Use skin C Program FilessSJphan E H i Lr f Browse l Fe ETE i Lean ka iF D To change the skin e Click the Options button on the Main panel Select this option if you do not want to use skins Select this option if you want to use a skin specified in the active service profiles Select this option if you want to use a skin that you have selected Click this button to browse for a skin e Go to the Skins tab select Use skin and click the Browse buttons to find the skin you prefer from the list Page 20 of 77 page SJ Labs 1999 2007 SJ phone User s Guide SJ phone Panels and User Features 2 4 Hot Keys You may assign several hot keys to perform common operations on the Hot Keys tab Skins Interface Neighborhood Support Jabber User Information Call Options Profiles Audio Hot Keys M Showsitide Neighborhood Toggle DND Mode Ctrl Shift ANM Redial Go to Service URL Ctrl Shift 5 http ww ziphone o
105. w Unregister only registered contact Use separate Registrar Registrar mode The domain part of the full Address of Record if it is not specified explicitly during profile initialization It is also used to form all destination URIs when the user dials a telephone number user name without specifying its domain explicitly May be either a DNS name or IP address and a port may be specified If an ITSP or system administrator does not provide you with this parameter most likely it coincides with Proxy URI Examples example com example com 5090 Usually this option should be selected except when the proxy is a redirect server If this option is selected SJphone M will initiate all its SIP communication through the outbound proxy If this option is cleared SJphone will send all its SIP requests directly to the destination SIP URI using standard URI DNS resolving procedures RFC 3263 Recommended status Selected A full SIP URI of the Outbound proxy In the simplest case it may be either a DNS name or IP address of the proxy and a port Should start with the sip prefix Generally it may contain the URI parameters from the SIP protocol specifications Examples sip proxy example com sip proxy example com 5060 sip 192 0 2 124100 170 TC ESNSPoOrt tcp Le SJ Labs 1999 2007 Page 41 of 77 pages Advanced Features SJ phone User s Guide Proxy usage mode Use separate Outbound Proxy for NAT NAT
106. y SJphone should work fine with minimum adjustments in Windows Security Center If you turn off the Windows firewall in Security Center no settings are required to change for Windows or SJphone If XP Service Pack 2 is installed on your computer with its default enabled Windows firewall the Windows Security Alert message will appear the first time you start SJphone This message will inform you that it has blocked SJphone from accepting connections from the Internet or a network Windows Security Alert To help protect your computer Windows Firewall has blocked some features of this program Do you want to keep blocking this program Name Softphone Publisher SJ Labs Inc Keep Blocking Unblock Ask Me Later Windows Firewall has blocked this program from accepting connections from the Internet or a network If you recognize the program or trust the publisher you can unblock it When should unblock a program To allow SJphone receive incoming calls e Click the Unblock button on the message SJ Labs 1999 2007 Page 29 of 77 pages Configuring SJ phone SJ phone User s Guide Now SJphone will be able to receive incoming calls No other additional settings are required for Windows or SJphone If you have clicked the Keep Blocking button SJphone M will not be able to receive incoming calls To allow SJphone receive incoming calls e Check that SJphone M is running e Go to Sec
107. y 3 21 2007 3 20 31 PM mot answered For 00 01 to Phonebook Remove Click this button to remove the selected record from this log to Phonebook Click this button to add a selected respondent to Phonebook Properties Clear L l E Clear All Logs Click this button to clear all logs Clear ll L i aa Help Click this button to activate SJphone Help Help S Call Record Session ID 12 Session Type H 323 Call Type IP Direction Outgoing You may view the information about a call Address 192 168 100 12 1720 Dial String h323 ip 192 169 100 12 1720 Dialed as h323 ip 192 168 100 12 1720 available in the Advanced Mode interface only GE 1 1 1 Program SJ Labs SJphone version 1 65 36 b and may be unavailable for some service profiles GE e A Status Performing hangup To do this double click the call or click the Audio codec in GSM full rate Audio codec out GSM full rate Properties button Started 3 22 2007 5 16 16 PM Accepted 3 22 2007 5 15 18 PM Ended 342242007 5 21 54 PM The Call Record message will appear End Reason Call terminated normally End Reason Desc You have requested call han lt i a Page 14 of 77 page SJ Labs 1999 2007 SJ phone User s Guide SJ phone Panels and User Features Call Record message E Contacts E gt Call Record Biel E Neighbors Jabber Roster Opera Contacts Outlook Contacts Dialed Missed Recelved Phonebook Speed Dial Session ID 22
108. you may severely degrade the SJphone M performance Driver sampling rate You may select which sampling rate is to use SJphone M will automatically resample the sound if that value does not match the sampling rate of a used codec Driver buffer size Sets the driver buffer size in msec Please note that the value of this setting was in bytes in previous SJphone versions Driver input queue length Sets the number of buffers used in input and output driver queues Driver output queue length RTP jitter queue length Sets the number of packets SJphone M used to compensate for the network Jitter The following settings may be enabled only if the Enable Direct Sound for improved audio performance option is enabled on the Audio tab Page 64 of 77 page SJ Labs 1999 2007 SJ phone User s Guide Enable full duplex drivers When enabled makes the input and output sampling rates equal which is necessary for Automatic Echo Canceller to operate stably Enable noise reduction When enabled reduces sound noise Active only when Enable full duplex drivers 1s enabled Enable Adaptive Echo Enable this feature to reduce echo that your respondents may hear Canceller AEC AGC mode You may select which type of microphone automatic gain control SJphone M uses Effective only when Automatically adjust microphone volume 1s enabled on the Audio tab Software SJphone adjusts sound level itself without changing system sound settings Use th

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